NETGEAR Reviews

Sir, my internet is not working from past 25 days. I had registered complaint more than 25 times but no one is helping me and solving my problem and without solving my problem they are closing my ticket. Without confirming me please don't closing my ticket, so I am requesting you to take necessary action.

Once I got on the phone I had to wait for 10 minutes for someone to respond and then the person was very rude and disrespectful and showed no interest in helping me. He rushed through everything and didn't give me as many options as I needed. He limited the information that he gave me and he was very hard to understand and he took a long time to understand what I'm saying. He should be more respectful and interested in helping us. Thank you!

Bought a Netgear wifi router on 1/2/2014. It died yesterday (1/18/2015). So just 16 days after the warranty expired. That's not what you would expect from a $179 high-end router. And impossible to get service from Best Buy about it... Had to buy a new router for same price, then reconfigure the whole house...

Purchased from Staples, the first ADSL2+ router would not install manually. The install CD said the hardware was the wrong version. I exchanged it. It would not install manually, but the CD ran. I was suspicious of an announced 40-minute install time (for a router?! ), but I let it run. With the help of my ISP, I got it to recognize the internet, but I could not make the wireless work. I called Netgear (in India), but they would not help me unless I registered the device, unless I gave them personal information that I didn't feel comfortable giving. Since I purchased it from Staples, I can take it back tomorrow. And will.

Model NTV300SL, Serial 35N434NS0144E: NETGEAR sent an update to my NEO TV Streaming Player software and it caused my streaming player to freeze. When I called for support they wanted $79 to fix the damage that their update caused. They said you could fix it yourself at their website, but I was blocked at every attempt to access their chat room and support. They never recognized my ID and or serial number. Nothing will change until the retailers get the message and stop stocking their trash. I like Netflix but I'll buy a different manufacturer. It is cheaper than their service fee.

I purchased a new in box NETGEAR DGND3700 wireless router from a dealer on 7/21/2013. I had trouble with installation so called NETGEAR Tech Support. I was told that because my equipment had a MFG. date of Jan. 2011, I would have to pay 39.95 for INSTALLATION assistance. That's right, $39.95 for them to help with installation on a brand new product. And to add injury to insult, He also told me I had NO warranty. Outrageous! I scrapped the NETGEAR and purchased a Linksys EA3500 and had no trouble at all and am covered for a year, parts and labor. Don't buy NETGEAR.

Netgear has a rebate offer for some of their switch models posted on the NewEgg website where I bought two of them. But post purchasing, when you get to the rebate website that you are directed to two things are wrong:

I have a Netgear wireless router, WPN824v2 model. I tried to connect myself, but it was not working.I called Netgear company.They said, my technical support is expired. So I bought a 12-month support on Feb.13.2011 and they took my credit card number. When I was talking with the technician about this problem, the telephone conversation was disconnected. They supposed to call me back, but they did not. So, I called Netgear company, but it's almost impossible to reach to technical support. I was place on hold for 50 minutes for talking with a technician. But, it was impossible to have technical support.

I purchased a Netgear wireless router in March 2005 from Tigerdirect.com and was promised a $35 rebate from the manufacturer, Netgear. I sent in all the required material and to date, have NOT received my rebate check. I received an e-mail from Netgear within the first 6-8 week period from which the rebate was supposed to have been received, saying that I had in "invalid purchase location." I responded to Netgear stating that nowhere in the terms of the rebate did it mention invalid purchase locations and I wanted my rebate. Netgear responded by saying that they made an error and my rebate "should be received within the next thirty days."

I purchased a MR814 Wireless-B router, on March 22, 2005 online from Buy.com. My decision to purchase this product was based upon your offer of a mail-in rebates of $$20 and $30 ("offers"). I paid the full purchase price and then proceeded to fill in, and submit, the rebate forms, receipts and UPC labels required by Netgear. To date, Netgear has failed to honor the rebate. Instead they have requested for the copies of receipt and UPC labels on three separate mailings.

This is a rebate scam problem. I submitted a rebate for a Netgear switch via mail on 3/5/05. The rebate never showed up in the RebateHQ database, so I emailed an inquiry, and was told by Henry to mail or fax a resubmission. I chose to fax a resubmission to the number given me (800) 886-8370. After two more weeks, the rebate was still not in the system. So, I began a long and tiresome email dialogue trying to get to the bottom of it. In the end, I was told by Joseph that my rebate submission must have been lost, and that I needed to resubmit it again!! Josephs form email gave me a different fax number (888-864-5763), but the rest of his email was exactly the same as Henry's.

Rebate scam, I purchase a product and sent in all the requested form. My info was all included in one letter. I then found out my rebate was declined for no receipt.

My case is about rebate fraud from Netgear Inc. I have purchased 3 Netgear rebate products at end of June 2004 (there was a huge promotion) and mailed all three rebate forms along with fulfillment requirements immediately after purchase. At mid-September (after 10 weeks of the mailed rebate forms), I received the confirmation email from "whereismyrebate.com" saying, all the rebates were mailed to my address. Since the email stated, "it will take about 8 to 10 days to reach the customer", I waited for such period of time. However, the rebate checks were never received at promised date and it is well over 11 weeks now.

I use Netgear's AC line network bridge. One keeps losing synch or something, anyway I have to "reboot it" by unplugging, counting to 30, replugging, hoping will come back up. You have to talk to tech support to get a return authorization. However, their phone support is non-existent, leading through the usual number-punching maze, then, "...too busy, try to call again..." which delivers the same result again and again. I sent an email and got nothing but their weak FAQ on the website, and then they stop sending. Once, they told me they would get the support people to call me, which never happened. Now, nothing, again. Guess I better never buy from them again.