NETGEAR Reviews

Worst routers ever. I’ve been scammed twice from this horrible company. My router stopped working after 3 months. Trash company. I hate that I wasted 350 dollars on this trash. Would never ever recommend this to anyone trash company. With horrible customer service.

Do not waste your money! I paid over $120 for a router and Netgear won’t provide any assistance over the phone unless I pay a $99 fee. This is outrageous and we lost connection during the holidays when we were planning to watch Christmas movies. Absolutely a nightmare and not worth the hassle. I am having terrible signal just 2 months after my warranty expired and they want my money after paying more than $120.

Bought a second hand router. Was told serial number was in use and have to a premium to get it reset. DO NOT BUY NETGEAR PRODUCTS. They force you to pay up to help you with used items and if you don't know who you bought it from you're out of luck.

They take your money for support because they can only give 90 warranty, only to find they can not fix it. STAY AWAY FROM NETGEAR products at all cost!!! Days and weeks to get this fixed, hours on hold before they can help.

Netgear WILL try to extort you for significantly more money after buying a brand new router. Bought a brand new Netgear router for over $100. Setup did not work so I called tech support. Tech support says "Oh yeah, you haven't registered your product yet, let me do that for you." *Returns to call to tell me the product is now registered so we can continue setup-

I purchased a Netgear router and extender, hoping for reliable performance, but unfortunately, these have been the worst products I’ve ever used. From constant connectivity issues to difficulty setting up and maintaining a stable network, the experience has been nothing short of a headache. The router struggles to maintain a consistent connection, even in a small household, and the extender does little to improve coverage. Troubleshooting these devices has been an endless loop of resets and reconfigurations, with no lasting improvement. What’s most frustrating is that I wish I had done more research before purchasing. It’s clear now that Netgear’s products often fall short in quality and user experience. Based on my experience, I cannot recommend Netgear and will be looking at other brands for a replacement.

The company did not advise there is a security fee after 90 days of purchase. My internet was cut off. I called them to get assistance. Was told I should have gotten an email explaining the security fee. This was not obviously advertised. I work from home so I needed my internet. Waited for them to send the email so I could pay the lousy security fee. Never got it. Had to wait for over 30 minutes. Due to my internet was down tried to do everything by phone. This was not easy because I never got the email from them to pay for the security. Tech support promised to call me back to get my services back online when I called back because I didn’t hear from the tech. Asked for a supervisor I was hung up on not once but several times.

11/22/2024 I just got off of a call with NETGEAR Nighthawk technical support. They said that my devices were fine, but in order to get connectivity, since my purchase was in July 2023, I would have to pay either have to pay: $229 for 3 years (no technical support); $329 for 5 years (with tech support); or $499 for its lifetime (with tech support) which was described to be about 8-10 years according to the phone rep. He said this requirement was passed by the WiFi Association and is required for all privately labeled routers. We purchased the Model MR60 router from Sam's Club which came with 2 satellites. Waste of money now. WHAT A CROCK! Beware.

I have bought Netgear Nighthawk C7000v2 couple years for the better or higher internet connectivity and it is compatible with Comcast internet provider router model requirements. However I have issues with login into router configuration as admin. This issue happened not once but multiple time. 198.168.0.1 (I tried other IPs and UI: routerlogin.[com net]) website prompted with password reset over and over again. I am able to login to Nighthawk with using one time password, but no luck as admin. The "great" tips per blog did not help, even with the direct connectivities to router using ethernet cable. I will never purchase netgear products again. Most like it, I have to do factory re-set, which is really not what a good product should have as a fix solution.

Without prejudice, I bought Nighthawk AX3000, 7 days ago. I have been trying to configure the router for past 7 days. Nighthawk App. is a joke, it never worked. I had to go for manual setup, i.e. routerlogin.net. I have processed steps after steps following instruction from 5 different NETGEAR support staff including obtaining PPPoE, VLAN ID, VLAN Priority number from internet provider(iiNet) and so on. After all of that, what I got was "NO INTERNET CONNECTION." I returned the router to the shop and got refund. Best thing you can do with NETGEAR, do not get near it, unless you want to regret and to get utterly frustrated.

After troubleshooting with our internet provider, we figured our 6 month old Netgear router was the issue. We contacted Netgear only to be told that we have to pay them for an extended warranty to honor their original 1yr warranty.

I think Netgear technical staff is the best you can have. I have worked with 1 class and 2 class tech. Your people so of best around people you can, I can not say enough about them. Keep it going..Do not stop now..

Netgear is an absolute scam. Purchased 2, Orbi 5400 Mesh systems. At 91 days the system stopped working. Called Netgear and they shared that their latest firmware caused some issues, and if I was willing to pay for additional support they could help. Do yourself a favor, before you purchase any Netgear product do a google search. **. There are 10's of thousands of customers dealing with Netgear's issue.

So I have 2 Netgear router/modem from you the last few years. Had to go back to old one cause new one stopped working during Firmware update and power went out in lightning storm. So now the old one stopped working when Xfinity was working on the line and wanted my user name and password. It wouldn't take my password so I called and asked if you could fix it. They told me could fix the newest one that went out in the storm but was over my 60 day support and warranty for my 500 dollar machine which is insane but had to pay either 229 for 3 yrs, 299 for 5 yrs or 389 for lifetime. I told them no and would try to fix myself.

I have been a Netgear customer for over 4 years and up until recently enjoyed their products. I purchased the Netgear Orbi WiFi 6E router individually and used it for 1 year before requiring an additional satellite. I purchased the companion satellite for the router on the netgear website and it was delivered a few days later. I was initially really excited to get this working and tried everything I could think of the sync the satellite with the router. Unfortunately nothing worked from resetting the satellite, to manually back hauling it into our existing Orbi network.

I have always bought Netgear, mine old one went out went and bought a new one no biggie, 2 hours later and on the phone with netgear still didn't work, blamed it on Xfinity, went and bought a different brand. Arris works great and ll wifi and internet fixed within a hour! The guy on the phone just kept saying one more step, yea screw your one more step.

Don’t buy this products from them, after 3 months they will ask you to pay extra 90$ for support! If you will not pay, the router just stop to work and you can’t do anything! This products are horrible!

Netgear worked so so for 1 year, Now June/28/ 2024, it was disconnected, so I phoned them. He said can't help me unless I give him payment for nearly $80 dollars, but then I see they request $10.99 a month, so without notice they blocked or cut my extender/ booster off without notice, costing me a loss of $600 on the stock market today, you dirty, rotten thieves, don't buy their products....

I called Netgear for help to activate a netgear extender. After passing me off 3 times the technician took control of my computer and after about a half hour told me that it won't work because my network is corrupted. He tried selling me expensive software like a regular scammer. I called The Geek Squad at Best Buy and he had it working in 5 minutes. No software sales pitch! Be careful Netgear service agents are scammers!

This NetGear Router AC1750 Smart WiFi Router (R6400v2) is so unreliable, it is down once every 30 days and has to be unplugged from the power source to reboot. When I am working remotely, it is impossible to do that. When I get back to my house, this thing is going in the trash. I got scammed by the on-line Tech Support for $199 for a 2 year contract for Tech Support which has been useless.

Bought Netgear wi-fi range extender through eBay. Was having issues installing it so called their customer service. They wanted to sell me 1 or 2 year technical support for either $99 or $169 for the router I paid $32, They simply refused to help me. Telling me that Ebay is an unauthorized dealer that's why they cannot support/help. Will never buy anything from them again!

2 years ago, my ISP installed a "new 5G WiFi in my house at no charge," replacing the 5G TP-Link AC1750 Dual-Band gigabit router I had purchased; and telling me I had to use their equipment. I liked my AC1750, even though I had to have repeaters around the house and outer buildings on the farm to facilitate access. After the new ISP router, I still had to have the repeaters, but now I had to have even more of the because it had less power than the AC1750; and I had to reprogram the repeaters. Not only that, but it was not even a gigabit router!

After having an issue with my isp today which was finally resolved to find out that my Netgear nighthawk ac2600 locked me behind a login security stop. Why? Because netgear has a security stop purposely built in that after 5 years they do not cover anything under warranty. So the only option is to pay their "support or security coverage" at the same price as buying a newer router for someone to click a single button to override their built in feature that locked you down in the first place. The company is an absolute scam. As soon as I challenged the idea of them forcing security that is not needed on people, the "support technician swore at me, told me it's good it's locked me out and that they don't want customers like me. Then proceeded to hang up. This company is a joke and I will not be buying anything from them again, and wouldn't recommend it to my enemy let alone a friend.

Net Gear is a horrible company. My modem and router weren't working well. I contacted tech support, they logged on to mine, said it needed cleaned and security put on.$269. So I did it, figured I had no choice. It did nothing. All the so called technicians said they were trying other things. Two weeks later I had enough, I unplugged and went with a different internet service. They kept telling me I will get my refund in 24 hrs. Two months later, no refund. Every time I call they say "24hrs". I guess I will never get that refund.

DO-NOT-BUY. I bought an AC1200 Dual-band WiFi range extender, and I didn't even have it for 24h before I decided to return it. It was utter garbage. Even when using something so standard as the ethernet port from the extender, all it had to do was stay connected to an existing Wifi, And it continuously broke the connected, while showing static green lights, and full connection, it provided absolutely no service to my PC. The garbage app made it IMPOSSIBLE to find the error, remove or add devices, and it spammed me with "cannot find extender" messages when it had already been synced. And it decided to give me this plethora of problems when I needed service the most, the week before finals. They should issue their devices to anger-management facilities as a final exam because you need an angel's patience to deal with their products.

Netgear will only help you during the 90-day warranty from purchase. After that you have to buy a warranty, if I knew that I would have never purchased a NETGEAR product. I replaced my router and had to change or update all wifi devices and the extender is the only one with an issue. NETGEAR WOULD NOT HELP UNLESS I PURCHASE A WARRANTY. NEVER AGAIN.

I purchased a Netgear AC1900 WiFi Cable Modem Router 9 months ago for $220 and a couple of days ago it stopped working. I'm unable to return it, because I'm outside of the 30 day return window. So, I called up Netgear customer service, but they were unable to give me tech support because I was outside of the tech support window for this product. I had to pay $50 to talk to someone, so that they could fix their faulty product. They had to reconfigure the hardware, and in the end it's working now. BUT this is completely unethical and very scammy business practice. I wouldn't buy another Netgear product.

I had a Netgear router for 15 years so when it stopped working, I went looking for a new one. I bought a Knighthawk RAX29. So I get home and hook it up but can't get it to work. Finally I call support and find they have to set up the firm ware. After about an hour they get it set up. Then about 3 weeks later get up in morning to find router not working, have a red light on it, have to call support again and they have to set up firmware again and took them 2 hours. Then 3 or 4 weeks later have same problem and have to call support again and first tech can't help me. Finally second tech redid firmware again and another 2 hours to get running again and they have you doing things all the time to help them. Now another 3 to 4 weeks go bye and same thing again and have to call support again and this time the tech is terrible at getting anything done and after about 2 hours get disconnected.

So I purchased a Orbi back in November not even 5 months later it stopped working, I can't return it where I purchased it from due to store 90 day period. So I called Netgear customer support unaware that this company makes you buy a contract to get customer support. You have to pay to even text them online, not only that they make you pay for your own shipping if their product is defective you're responsible to ship it to them..

Purchased a mesh router. Never worked right from day one. All they are interested in is selling customer service fees to allow their product to work after you paid for the device. They somehow blocked my router from working and wouldn't let it work unless I gave my credit card and paid their extortion. As soon as I paid my tribute, magically 2 days later my router started working without me doing anything. I will never buy their products again. This company is not ethical. Tons of reviews like mine. How is this company still in business???

Poor, caught in an endless loop on their app; customer service lady was nice but she had a heavy accent and the background noise was loud; they should not use the number 0 or their letter O as one can't tell the difference; took 40 minutes to set up; horrible waste of time.

Do not purchase anything from Netgear. Their customer service is terrible, they shuffle you around to different departments and hang up on you. Also, the Nighthawk app that is supposed to connect to their Wifi extender is not user friendly...and I develop apps. Purchase products from them at your own risk.

Purchased a Netgear nighthawk router about a year ago, had my previous one for 2 years, and got support easily. However in the time I bought this one I guess they REQUIRE payment for any support, even though 2 years into my last router I got support easily. My router internet wouldn't connect and they REFUSED to help me after I paid $200 for this router, scummy company. Hidden fees EVERYWHERE.

I placed two consecutive calls to Netgear tech-support and not only was my issue unresolved, but the first contact with "Tech Support" was an obvious scam. The actual issue with the modem router was that it could not be detected by the Android operating systems of to Samsung phones owned by my renters. My iPhone and iPad connected without difficulty. The first call to Tech Support was answered by a person who none of the three of us callers could understand. I am fluent in two languages and comfortable in a third, and I am particularly facile with foreign accents. There was no way to understand the technician who was clearly based in India. More importantly, he would not provide support for the brand new modem router without paying $165 for hey Tech Support "Policy". After about 30 minutes on the phone, we simply hung up on this scammer and immediately called back, hoping for a better result.

I had a problem today that caused me to make a factory reset to my cable modem/router. I am now stuck with the default network names and password! When I try to access routerlogin.com, it takes me to their sales page rather than the old router login page, and it tells me I either have to use their Nighthawk app, or else I have to click another link to use the routerlogin.com page - and that link also tells me I either have to use the Nighthawk app, or I can click a link which again takes me to their sales page. When I try to use the Nighthawk app on my phone, it first says I'm not connected to the correct network, so it makes me reboot my router and wait for it to power up. It then says the Nighthawk app doesn't work with my router, so I have to click another link - and guess what, it takes me to the same sales page as the browser does. So I am completely unable to change my network name or password.

I couldn't connect my phone to the wifi because modem and router was blocking it. I called tech support and I was told that I need to pay for services in order to connect new devices. This ranges from $99 to $499.00. So to get your conditions back to where you were you must purchase their technical support plan anyway!!! They are holding hostage our devices from connecting to the router/receiver that that we paid for. When I called them on this, Randy hung up on me. They don't care. They don't deserve a single star, the one star is the lowest the reviews would go. They need to be reported to the BBB. They are a SCAM!!!

I bought a VMB4000 base station and five camera bundle about 2017/2018 from Costco. The system worked perfectly and I really like the local storage capability. I received an end of life notice and I decided to upgrade my camera's to Pro4, again from Costco. During this upgrade I received promo discount codes for next purchase from Arlo.com, and learned only at checkout that the promo codes are good for full security bundles only. This information was never disclosed anywhere. I only found out when I tried to use the promo code and had to contact support.

I bought an Orbi router in 2020 that we stopped using two years ago. I was alerted last month that I've been paying a $75 subscription for "Armor" protection the past two years. When I contacted the company about the charge they declined to reply. I received no notice of an upcoming charge and certainly don't use it after I had to replace their router for one with a stronger signal. They did not reply to my support message. Avoid this company.

I purchased a Night Hawk router from Walmart, but it stopped connecting to the internet within three weeks. When I contacted customer support, they claimed the router's software was damaged due to missing security software, which wasn't mentioned in the manual. They offered a $129.9 USD service for three years. When I asked for time to consider, the representative became angry, saying "You wasting my time" and hung up. After contacting another agent, I paid but the technician couldn't resolve the issue. He promised to call back but didn't. This experience, along with the rude agent (the word "You wasting my time" pained me greatly, do they think I'm happy calling them too), led me to return the router. Netgear's customer care was unprofessional and disappointing.

Another Corporation with the policy instructing its Customer Service and Tech People to explain how the company works and what the policies are and how they can click and self help or click and read endless misinformation by other customers they've treated this way. Customer Service/Tech Support is not Explaining How The Company Works! Customer Service is providing a solution to the problem.

I purchased a nighthawk router in February of this year. Whenever we have a power outage at our house the router locks out and you have to call tech support and they will unlock the router over the phone. Mind you fees are involved with this every time you call. They told if I purchased a $400 plan this would cover any future technical calls. He also told me if I sign up that day I could get the plan for $199. I purchased the plan and had to call them again. This time they tell me that it’s locked out due to me not having a network security plan which keep hackers from accessing my network and the fee for that was $199.

Netgear has some of the worst support I have encountered. It was very frustrating trying to get answers to my questions and reset a new wifi range extender and the icing on the cake was being hung up on when it still did not set up. Very, very poor support service.

Some years ago, I purchased Netgear modem. I figured I would upgrade the product, so I purchased an upgrade late 2021 (?). Due to transitional issues, I was unable to use immediately. I was eventually stabled. Began using it this year. I had issues and they got worse, so I called Netgear customer service. Warranty was expired and so I had to purchase a 6 months service support. I called Netgear on 5/13/23 and spoke with Shabaz who tried to assist with troubleshooting. In the midst of this, the router stopped working. It was working BEFORE I called netgear, albeit not that great. Eventually he said he was taking a break and will call me back. In the interim, I called Xfinity to make sure the problem was not on their end. It was not. He did not call me back within the time he said he would call me, so I called back and spoke with Shabarish who tried to assist. This took another several hours. He finally declared my equipment was dead.

I bought a newly released R6850 in February 2023. It malfunctioned, so I got it replaced under warranty with the same malfunctioning model. This reduced my modem's efficiency by 50-75%. My ISP verified that the R6850's poorly engineered design caused this error. This error caused me to rubberband and freeze in the middle of Competitive Overwatch 2 games. I can't even play Overwatch 2 anymore because my character keeps freezing in the middle of matches. I just uninstalled Overwatch 2, and I will never buy another Netgear product again.

I have a Netgear router that is a little over two years old. For a little over a year, I was unable to perform a firmware update. I kept thinking that Netgear was going to fix the issue, yet they have not. I was told that Netgear products only had a three-month warranty. I was asked to pay what I call protection money to update the firmware on my router. Not being able to update my router would be similar to owning an iPhone that would no longer update. There is a widespread issue with certain Netgear routers not being able to receive a firmware update. Essentially, my router can no longer be used and it's only a couple of years old. My Netgear router will now be thrown in the garbage can, and I will never purchase another Netgear product again. This is the kind of situation that deserves a class action suit.

I have been a Netgear user for many years. Unfortunately, there's support is beyond ridiculous. They offer 3 months of support. Their router stopped being able to update and is now useless. This is the last Netgear product that I will ever purchase. Instead of purchasing a contract, I will throw it in the garbage. Can and purchase a competitive brand with better service.

Netgear should be ashamed of having Gearhead Support. I have been a victim of their horrible and laughable support. I asked for a supervisor to call me and have still not heard anything from them and that was a week ago. I was assured that I would receive a call within 2 hours and I still haven't received a call. If you can avoid paying their exorbitant costs for support, don't sign up for their service. I was scared by the engineer saying that I was at risk for being hacked because I had several bots running on my network. The engineer lied to me also and said that they would install a firewall to protect my Network & ensure I have network security. It turns out I was lied to because the engineer or rep said it would be a lifetime deal. I found out that we did have network security but it expired after 90 days and it's called armor. I was never informed of this. I feel absolutely victimized by Netgear Gearhead Support and will try to get my money back.

These products do not work, they have awful firmware that is impossible to update, they brick themselves after a few years, and even the brand-new one that I just bought will not work right out of the box. These products are a nightmare in every way imaginable. Their customer service is a joke, they do not take you seriously, are very unhelpful, have very little knowledge about their products, and will claim they will call you back and then never do so. The warranties are awful when compared to other products and you can not even get chat support after 90 days of owning one. I don't understand how this company is even considered a legitimate business. Put your money elsewhere, as these products are a joke, my 10-year-old d-link adapter that plugs into a USB port still outperforms their brand new 150+ dollar products. Not sure Netgear has any actual software engineers working at their company.

I bought gearhead support for a faulty router. They kept me on calls for 5-6 hours trying to debug the issue. Kept blaming the ISP but failed to figure out that the problem was with the router. After wasting so much time and effort and still not producing anything worthwhile, I asked for a refund of the service and and escalation of the case. They promised I'll get a call back in a week and a refund. After 1.5 months, no call, no refund. I called them again. The agent kept on trying to connect to refund department which didn't bother to pick up. Still no refund has been received.

I purchased a new Netgear router on Black Friday of '22 for nearly $300 and my internet worked perfectly until it quit working a month later. The router and all other internet equipment was secured with legitimate surge protectors and we had a power outage, but the router had quit working a few days after that. And had nothing to do with the power outage. After fighting with them over this through email and phone calls for two months, they finally sent me a replacement router, but not before they told me they NEEDED my card information to secure the shipment but that they would not charge me anything at all.

The worst customer service ever. I would give them zero but can’t. Waited two hours to replace a defective Orbi 6 bought three weeks ago and they hung up. The other side never called me. They said they sent me an email but never got it. DON'T BUY ORBI

I made one service call to them and they forced me to sign on for a 3 month service subscription, which I did not need. I then called them to make sure they did not renew because there is no way to easily prevent an auto-renewal on their website. They assured me they would not auto-renew, but did anyway! I don't even have their crappy router anymore! DO NOT work with these folks.

Black Friday 2021, I did my research and purchased a separate Netgear Nighthawk Modem and Router (2 pieces of hardware). Everything was fine until a few weeks ago. The internet has disconnected and been spotty. My internet provider had helped troubleshoot, do a hard restart, and bounced signals. They got the internet working again, only for it to go down later, again. Their service agreement for a technician to come out and determine the cause of the problem is $80 if it's hardware but free if the issue is on their end of responsibility. So I call Netgear customer service and technical support. I desire some troubleshooting or for them to tell me anything I don't already know or have already done to determine if it is indeed a hardware/equipment failure or an internet service provider issue.

Currently running version 2.26.0.61 and highly disappointed of a glitch in the app that prevents me from managing my WiFi router through the Nighthawk app. The glitch is on the admin login screen, I get a timed out error that states, “Logon timed out, please try again. If the issue persists, try rebooting your device” and here are the troubleshooting steps I’ve tried:

Do not purchase Netgear products. They are trash. The company does not warranty their products beyond 30 days when other electronics company's warranty for at least a year. I purchased an extender. It worked fine until I unplugged it and moved it closer to my new router. Now it will not work at all. I have unplugged it and factory reset it multiple times. I was told by the support desk that they would not help me unless I paid them a fee because I incorrectly power cycled the item. I asked what is power cycling? He said unplugging the box. How can you unplug an item incorrectly? I later tried to connect it again and it finally connected and now it will not hold a connection, it keeps disconnecting. This is pitiful and very poor quality.

Using the app to manage router is as frustrating as any…. Keeps returning to ADMIN. Sign in. Password is default but can’t get past using any and all passwords. Unit appears to be working but I’m already looking for a replacement.

My NETGEAR 8-Port Gigabit Ethernet Switch worked for ONE MONTH then quit. I assumed that it would be replaced by the company. After 16 EMAILS from NETGEAR, most requiring a response of some kind, some lengthy, and three phone calls from Netgear, I finally was sent an RMA form that asked me to choose how fast my return shipping was to be. I chose, "No charge for return shipping," instead of faster shipping choices. Then I got an email that said I am "responsible for freight charges for shipping the defective unit to NETGEAR." It weighs a pound. Ground Shipping via UPS will be $14.07. The original NETGEAR 8-Port Gigabit Switch cost $18.99 and it's going to cost me $14.07 to get a REFURBISHED product returned? I consider that to be TERRIBLE CUSTOMER SERVICE. Thanks for nothing NETGEAR.

Bought it on "sale" which was still expensive for us - $300. Less than a year old it didn't display the network. I reset it to factory settings. Worked ok prior to last week. Then, nothing. I spent 3 days of life on long wait times on hold with their customer service dept, and we were unable to connect business or schooling. In those 3 days I went over my data limit on cell service trying to get a solution. 3 awful days. If I did reach a human at the company, I barely understood the English used. Each person answered using names mumbled under the breath followed by an employee number so fast I couldn't write it down. Want anger response? Ask them to repeat the name and number again.

Do not buy Netgear Products, especially their routers. We purchased their best router. A year later and we need tech support. They told me that the equipment is fine but it needs a firmware update. Great but I can't afford to pay so send me the instructions. I was literally one step from completing the update and I got kicked out of my admin login and now cannot sign back in says my device isn't reachable. I'll buy a new one before I pay this company money.

Do not buy Netgear products. Especially their routers. They are junk. And will eventually mess up. And tech support will try to charge you money to fix it. I paid 200 dollars for mine. And had nothing but issues. Speeds throttling. Loss connections. Random restarts. I tried firmware upgrades. Nothing and nobody would help me. I finally got fed up with it snd threw it in the garbage where it belongs. I will never buy another Netgear product again. It's amazing how these random issues start after warranty expires. Seems like a way for Netgear to make money from customers.

Their plan is for you to inevitably have a problem with their modem and router. When you do, their tech support will say you must pay, a lot for their tech support. If you don't, they will tell you they will give it to you for free, but instead will make your problem worse, then say just to get your conditions back to where you were you must purchase their technical support plan anyway!!! They are a SCAM!!!

Netgear throttling internet. I have a NetGear Orbi DIRECT connected to my PC with ethernet, everything was amazing until about 4 months ago. Now I can't even open Chrome without it loading for 2 minutes, all online games are unplayable, and I went from 100+ mbps download to barely 12. Truly awful and would never recommend to anyone, I spent too much money on this router and satellite for them to throttle my entire house. (Also it's not just me, all phones In the house run faster on data than the wifi that constantly drops, and it's not just my PC because my brother's PC is having the same issues.)

I bought Netgear Wifi Extender EX7300v2 in June last year. The product is still under warranty until June this year (2023). However, when the green power light keeps blinking, I contacted them (not easily) as the chat support, the phone support and the email support is only for the first 90 days. So after being able to get a support via their chatbot and doing some testing, without acknowledging directly that the product failed, the agent tried to give me an RMA.

I had been using Netgear routers for years. The first one I bought was great, and easy to set up with the app. Lasted 6-7 years. Finally upgraded to get a better coverage when we moved into a larger home. That had been a terrible experience. Completely died within 2 months. Got a replacement. And unless you wanna go without a router for 3 weeks, you have to pay for expedited shipping. That one, although working was nothing but problems. Required frequently power cycling and at least once a month required a factory reset.

Netgear forces you to buy a tech package over the phone after they disable one of your routers, without cause, and then sign you up for a $90 recurring subscription without your permission. If you try to contact them, all of the customer service representatives are sitting in the same room and won't 1) get you in contact with a manager (none actually exist), 2) delete your account, 3) delete your payment information, 4) tell you have your information was set up for this charge in the first place. Their online portal also doesn't give you any of these options. Additionally, they promise to send follow up emails detailing your cancelation request but, surprise, none of them actually do.

I purchase an Orbi satellite extender that was advertised as being compatible with my router. This purchase was made in July 2022 and just last week finally a tech member confirmed that this extender is not compatible with my current router. I paid almost $400 for this product. I called customer service and they regurgitated their weak 30day refund/return policy. My circumstances went well beyond the 30 days since tech members could not assist to ever get my extender working. I asked for a one time exception to the 30 days, they could easily see that I had calls into service on day two of me owning this product and several other calls as well. I was denied on the phone, asked to speak with a manager where I was told I was speaking to the highest level and when I became more agitated I was fed a falsified case number which promised to elevate my request.

I purchased a Netgear genie app which tuts out to be nothing more than a ripoff, it constantly not responding and must be rebooted quite often, please stay away from this company and all its products.

Don’t pay for any service contract. I’ve wasted 5 hours and my WiFi is messed up worse than when I started. They leave me and promise to call back but don’t! A supervisor was supposed to call me 45 minutes ago and I’m still waiting. Do NOT buy a service contract. Who knows how long I’ll have to wait!

My Nighthawk Router Modem Combo stopped working, so I called Netgear Support. The agent told me that if she was able to successfully get the unit working, I would be charged for a service plan ($139.99) but that I would NOT be charged if it was not operational while on the call. She charged my credit card before hanging up, saying it was going to work as soon as it finished re-booting. It did not. The unit was dead after less than two years. I called back and requested a refund. The associate said he would process it but it might take several days to appear on my credit card statement. After two weeks, I called back and explained the situation. Netgear is refusing the refund. They lied and defrauded me out of $139.99. Please don't support this company!

Purchased Netgear Orbi 3 pack of wifi mesh routers (from Costco thank goodness) and they worked at a 4 star level for nearly a year, pretty good but not great. Troubles started about 1 year in. For months I tried to resolve without resolution, issues were sporadic but had dozens of outages daily. In desperation I signed up for Gearhead support. DO NOT UNDER ANY CIRCUMSTANCES DO THIS. These are horrible people, some don't speak understandable English and in my opinion are miserable in their jobs and don't care about anything you (other than locking you in to the terms of their contract). Weeks and weeks went by with no return calls, you always have to go through Level 1 tech support - useless as always but wastes so much time!

My wifi extender had got unplugged and I had a hard time getting it to work again so I called customer service. The woman told me I had to pay $99 in order to get it to work and she didn’t know that at the time I was talking to her it started working on everything except one tv in my house. So she decided to hang up on me. Of course I call back and get a man and he tells me everything is excellent before I say anything. They have the customer service set up as a scam and I will never call again.

After purchasing the MR80 WIFI Tri Band System that was supposedly a good purchase for our needs the equipment failed after 30 days of use. Spent numerous hours with support jumping through hoops to have them send a replacement unit as the original but they had to have me send back the failed piece before they would send the replacement which was not a part of the original agreement that they changed in the middle of the support handling. Now 37 days later the equipment failed again for the exact same reason as the original one, Exactly. I performed ALL the same tests that we did for the first receiving the same results. Called Netgear support as I am a Pro Customer and have several pieces of equipment with them and have NOT had the problems or the support issues that I am having with this.

Got my refund finally! Had to fight them for it. Still not happy with the response that I got from their employees. Got treated very poorly. I will not buy another Netgear product, I suspect products are cheaply made, and/or a lot of refurbished items are being sold as new products. - Ex-loyal customer

We buy these cameras every year and for no reason at all they stop working. There’s nothing you can do to fix it. We’re tired of buying these and spending over $300 on each camera and it lasts 1-2 years max. Horrible quality.

90 days post purchase even if you have the simplest technical problem Netgear is looking to charge you $139 for a year of tech support and $229 for 2 years, trying to pitch it like a good deal too.. I am never buying another netgear product.

Had some work done in local area which screwed up internet for everyone. Something happened to my router which required a reset. Something wasn't right so I called Netgear. Since I didn't buy the router in last 90 days they charged me 89.99 for a 6-month tech support membership so they could do a factory reset which took 5 minutes. Work from home so I didn't have a choice.

Could not log onto my router's admin settings with the ** IP address so I called them to see if the router was faulty. A guy named James “helped” me and you could tell on the phone he didn't care about me or his job. Since it was past warranty they going to set up a payment plan to fix their product that has stopped working which is ridiculous. Wanted my personal details as well for creating an account with them which made no sense (guess they wanted to spam my inbox with useless promos).

I own NETGEAR Nighthawk Smart Router, R6700. I experienced connectivity issues. Called their support team for help. Had to buy a service contract to get help. Router still doesn’t not work. Netgear won’t return my money for the service contract.

Bought a Wifi Range Extender that broke on Day 3 of owning it! When I tried to get ahold of the company, I was left on hold for hours or just hung-up on. Never got in contact with customer service, so I was forced to return and take business elsewhere. Waste of a week!

I own a Netgear Nighthawk XR500 and it has been a nightmare to have the router work without dropping the internet. I have tried the troubleshooting. Doesn't work. I have tried the support team. Doesn't work. Every thing in the book doesn't seem to work so I replaced it 3 times and the problem persist. The modem is from Netgear (CM1000) high end which works perfectly but for some odd reason Netgear and Duma OS are pointing fingers at each other for a simple mistake. DO NOT purchase these gaming products that is associated with NetDuma. I will be investing into Asus Rog gaming router and keep the Netgear Nighthawk modem for now. Hopefully you will find this review as a headache savior particular the gaming community.

Bought a C6220 in November of 2021. It died in July of 2022. Tried to make use of the 1 year hardware warranty. I've never seen a company work harder to keep people from making warranty claims. Avoid.

Two years ago 2020, I purchased Netgear Mesh 3 unit kit from Amazon. From first day I had issues with installation etc. It came with 90 Day access to tech support which I used. After only a year of intermittently working, I encountered frequent service interruptions and in 4/2022 I had no choice but to pay another 120 for tech support with a promise that after three calls for Same problem they will replace unit. After 3 months of calling almost every other day, they gave every story on their book which also included blaming Amazon seller to sell 3 unit kit which was supposedly separate units! And what they call RMA (replacement) never happened. Despite multiple requests to talk to a supervisor, no one called back. They all seem to be working from out of country in India somewhere.

My gateway purchased May, 2021 worked seamlessly for 10 months and then just went into freefall. The device, a c7000v2, began dropping the internet service randomly, 4 or 5 times a day. This happened for a month, and after calling my ISP, I called Netgear. Their customer service is a joke. I spoke to a total of 6 techs on 4 service cases over the course of 5 weeks. I gave them $90 the second time I called for some kind of express service (??), and I have never seen any benefit for that expense. Do not purchase Netgear products unless you want to replace them every 10 to 12 months.

They have very hidden policies regarding subscription policies and give little to no customer service. They are particularly deceitful on the Arlo product subscriptions. It appears for a while that it is not necessary, and then the products stops working correctly. I won't fall into their trap again.

I bought a Nighthawk router ($500). Little did I know they only offer free customer support for the first 90 days, of course sometime around month two it stops working out of the blue, they had me change an IP address and they had no clue why it went wrong and waived the $90 fee. I recently moved and now it’s not working again, support says it’s because I moved and IP address needs to be fixed again, but they won’t tell me what to change it to until I pay the $90 fee for 6 months of support. I have never heard of a coming making customers pay a minimum of $90 to fix their own products. The customer service rep was so combative and basically told me if I don’t want to pay $90 then I should remember what the IP address is. This company is a scam, I paid $500 for a product that has stopped working twice and need to pay a fee for help to get it working again, if that’s not a scam I don’t know what is.

Desperate to manage virtual Teams calls with low-connection, NetFlix movies with delays, and a toddler with malfunctioning apps ....our household could not bear it any longer! Spectrum ran diagnostics and found our router to be faulty, unable to transmit our wifi signal. Upon calling Netgear, I was immediately given a hard sell to sign a warranty pre-approval prior even listening to my concerns with their products. Where there was a potential of being charged for another 90/60/365 day warranty if "determined with my tech specialist" the router was "working fine". It should be a crime!

They sold me a defective router that periodically loses internet connection. I called customer support to ask for assistance, and I was told the issue was with my ISP. I had already called my ISP first, who had told me there is nothing wrong on their end, and that it seems like I have been connected just fine. The Netgear representative then told me I needed to pay them $150 for a service subscription in order to solve my issue. Complete scam company. Sells you bad routers then charges you to fix the problem THEY created. Never buying anything from them again.

Netgear advertises that a number of their routes have parental control. It is 100% false. Not only that, they suggest multiple ways on their website that parental controls can be accessed in other ways. All false claims! Here are things they say you can do that are impossible.

I have had my Netgear Nighthawk wifi router for just over a year now. I went on the app and it was saying I needed to do a firmware update so I pushed the button to update the firmware. During the update I didn't unplug or power off the unit, yet once it was done the power light just flashes now. I looked up what it means and found out the firmware that was a suggested update corrupted the wifi router. When I call support they say they can get it working again for around $150.. You sent the update out that ruined your product. YOU NEED TO FIX IT. How can you expect someone to pay to fix something you broke? I will NEVER purchase anything made by this company again. They have shown the type of business they run and I would recommend EVERYONE to avoid purchasing anything with their name on it.

Received an email regarding the upcoming renewal of the Armor service for our router. We don't use the router anymore as it was not able to handle our usage. So, I went online to try to cancel the auto-renewal. According to the email, it said we would be renewed "if we had chose the auto-renewal option." When I went to the website and found our subscription, it said it was not eligible for auto-renewal. Two days later, I was charged for the renewal. Returned to the website and could find no place where I could cancel the subscription. Tried the online chat with customer service but it never connected. Called twice and went through the menu options only to be disconnected. Decided to dispute the charge with my credit card company instead as they are able to get results quicker. If I could, I wouldn't even give Netgear one star...

Netgear has refused to refund my $689 after returning a wifi hotspot. The item was sealed and unopened. I returned in the same bubble mailer it came in and closely following their RMA instructions, using their contracted carrier (FedEx) and return shipping label they provided. The tracking shows it was received. They claim the package was empty when they received it and denied my refund and told me to contact Fedex. I filed a claim with Fedex and they denied the claim. I am out $689. Why should I be liable for this loss when I followed Netgear's instructions, used their contracted carrier and the return label they sent me? There was no option to return to a local store. What did I do wrong that I should be liable for the loss? It's not like I chose to use my own carrier. Do NOT buy directly from Netgear.com or this can happen to you too. If you buy from them and something goes wrong beyond your control, they will not guarantee their sales process.

Bought an AX1600 Wifi extender and could not get it setup. After following the instructions multiple times I gave up and called customer service where I was connected to someone in India. After spending over 15 minutes on the phone with them just trying to access basic info for myself and the router (not even providing tech support), I'm giving up and returning this to the store. SO FRUSTRATING.

Have been dealing with Netgear for over a week on a modem we purchased less than 1 year ago. By far, the worst customer service experience of my life. Have complied with all their requests for proof of purchase and serial number of modem. No response from anyone. We called and called and have to start the process all over again. These people truly do not know what they are doing. I would hope the owners of Netgear would realize the path they're on for customer service is truly horrible. Will NEVER purchase a Netgear product again. The owners need to stand by their product and they don't.

We purchased a WiFi Router NETGEAR. We subsequently purchased a 2 year warranty as well. We had troubles with the device about a year later. When we contacted the company to see what they could do, we were told the warranty ONLY covered a replacement. If we wanted a rep to check the device for issues we would need to pay almost 100 dollars for them to investigate. I think that covers the problem.

I ordered an Orbi 960 router and 2 satellites overnight shipment. I ordered everything overnight as my current router failed and my wife works from home. When they arrived, I spent about 3 hours setting them up. The router could not see the satellites. So then I spent another 3 hours talking to tech support. It was determined the equipment was bad and all 3 pieces would be replaced. It was supposed to be sent overnight. It arrived 2 days later. It was the wrong color and they just sent the router, no satellites. I called the company and they refused to correct their mistake until I shipped their replacement back first, adding more time to the wait. I asked to speak to a manager/supervisor and the technician refused. As a result, I canceled my order. I will never buy a single thing from Netgear again when there is an alternative product available

I purchased the NETGEAR Nighthawk AC 1900 WiFi Cable Modem Router for my first home. The service provider in the area was Spectrum, and the NETGEAR box said Spectrum was compatible. I hooked everything up and started having slow internet to no internet within the first month. Getting 32mbps when paying for 200. I thought it was a Spectrum issue, not a NETGEAR issue, so I had Spectrum come out to my property to check the line connection (which I paid for). They told me the lines were "re-cleaned" and everything should be fine again. However, the following month, I called Spectrum back again because the issue was not resolved. They had me unplug and re-plug the cord back into the wall for a reset. This happened almost every single month for an entire year.

This is my 4th attempt calling and waiting for support generally 1 hour. Tried trouble shooting on our own after support service was not available. On the phone with customer service last night for 4 hours and person was not confident in trouble shooting. Did a reset of the router and the next day same issue. I pay for 200 mbps download connected to the ethernet with over 200 with WIFI router 7. This is absurd and frustrating as I lost valuable time studying and work. Please don't waste your time and purchase this product. You will not get the support customers deserve. I'm still waiting on the phone for assistance from 5:00pm and it's not 6:30pm. Very disappointed.

What a miserable support. Response time 1-2 weeks, which is not acceptable at all for network devices. For a device I bought 4 months ago, I already have to prove that I am authorized to get support! This is what I call chicanery and is absolutely customer unfriendly. Very unprofessional. Too bad, the devices are actually good.

NETGEAR IS RUBBISH DO NOT PURCHASE. It takes a lot for me to take the time to complain but on Netgear I simply have to if for nothing else I can save someone their time and money. I just bought a Netgear WiFi extender, total rubbish, not compatible with either router or computer after being assured that it will work fine, just plug n play they say, absolute rubbish. On the phone for over 3 hours and their advice was to buy another router, different operators giving different advice, they don't know what they are talking about, patronizing and no success. My advice is to AVOID AT ALL COST.

I spoke to 2 agents. Both were very knowledgeable and understood my query. They both listened intently and guided me to a possible Netgear model for my needs. I told the first agent that I needed to talk to my wife, and I would probably call back. The agent did not pressure me to purchase his suggested model. When I called back, I did not get the first agent. No problem. The second agent was able to locate my support with the first agent and after a reasonable amount of time he pulled up 2 models. He very patiently explained the differences between the 2 models in detail in such a manner that I was able to make a decision and then purchased the NETGEAR Wi-Fi Mesh Range Extender EX7300.

I would never buy another Netgear product, they only give 90 customer support so if you ever change equipment you will never be able to get support unless you pay for it. I purchased a new router last week and could not connect. Support told me my equipment (computers, t.v.'s, etc.) were corrupt and they could have a tech clean it up for a mere $100. Called my internet provider 2 days later, which had me run a lot of troubleshooting steps. Finally he told me to call Netgear and have them reset my Netgear system. So I called Netgear again and told them to do what I was told. This fixed the issue and I did not get scammed into paying the $100.

I made an online purchase and my old billing address was used as shipping. I contacted sales and support not 5 minutes from when the purchase was made. The support & sales team both denied my request to update the shipping address and to cancel the order. They insisted I needed to receive the item and return it. I explained how that would be impossible if it's sent to an address I have no connection with. I opened a case and reached out to FedEx as instructed. Fedex has a hold from Netgear for customers to update packages and can only be done by Netgear. I again contacted Netgear support and explained I am locked from updating my address. Netgear replied I kid you not, "in that case you need to contact Fed-ex". SO now the package did not arrive, someone, I don't know signed for it and I am being denied a refund.

I've owned Netgear products for 3yrs. The 1st Nighthawk router I purchased was top of the line, it performed perfectly for about a year, then suffered catastrophic failure. Tech support was hard to work with, long hold times, and took several hrs on the line to get help. I got frustrated enough, that I went out and purchased the latest and greatest Nighthawk model available at the time (1yr ago). Last week, I changed internet providers, & went from 300M to 1G of internet services. I've since been on with tech support for over 3hrs, on 3 separate occasions. My WiFi is now at 0.

Purchased a Netgear Nighthawk router in 2016 - worked great until December 2021. I can accept the fact that this equipment needs replaced after so many years in service. Replaced the original router with another netgear router. New router router advertised 300 Mbps. Delivered 20-30 Mbps. Netgear support confirmed that device was defective and issued RMA for replacement. Placed old router back into service as it still performed better. While waiting for replacement router, original router became completely inoperable.

Can't buy a compatible replacement battery for the Netgear AC797 in Australia the only ones available are not compatible with this model. Spoke to Netgear and Optus and they just have no interest in supporting the replacement battery. Wasted $399.

I had a router with a hardware problem that I couldn't fix. I spent 11 hours on the phone trying to talk to a manager and never got a call back ever. Over 2 months later I was called horrible name and racist name by the service members. I strongly think people should buy other routers then a Netgear. They will not help you and for them to tell you anything you have to pay them.

I have waited an absolute absurd amount of time for the "90 day free tech support" after which they charge you for service. It appears they would like you to spend the entirety of that time on hold, intermittently talking with one of their 5 global technicians, who will ask you to power cycle and ultimately just give up on your issue and hang up without calling back. After you waited two hours. Twice. TWO TIMES. Still not resolved. Chat feature is unavailable. Not exactly a great advertisement for PAID tech support. I decided to buy my own cable modem router because it was supposed to be better than what Xfinity provides, but I never had issues with them. I'll be returning this trash device from the trash company. I'm not at all "that customer," but this is beyond absurd.

I called Netgear sales and was convinced this was the unit I needed for what I was trying to accomplish. After having trouble setting it up on my own, I called for tech support for assistance. After hours on the phone over a period of a few days, the tech person told me that using the unit as an "Access Point" (which is what I wanted it for) would cause "conflicts" with the various devices. ALL of the techs I spoke with were from overseas countries. We were simply not on the same wavelength and talking past each other. I repeatedly asked to speak with a USA based, higher tiered tech (you know, one in the same country that Netgear is based out of), but never had the opportunity to speak with someone. After nearly 10 hrs of wasted time, I gave up and asked to file a complaint about their process.

Rep said she knew nothing about the nighthawk and said she would have to transfer me to nighthawk tech.. I asked why I didn't have a choice on verbal menu.. She did not know and I could tell she didn't care.. I told her I would wait another 5 minutes and disconnect if I had to wait more..I disconnected after 97 minutes on hold listening to their continual messages telling me how great they are. They are absolutely the worst company on earth and I look forward to them going out of business!

I have a router that is about 1.5 years old. After talking to technical support they tell me that the warranty is only 90 days for the hard drive. They also tell me I have a technical issue with my device and if I want help with it I will have to pay $139.99 for a one year subscription. This company is unbelievable. I will never buy a Netgear product again.

Something must be going on at this company. They are without a doubt one of the worst customer service departments I have ever seen. The head of this department should be let go! The website is horrible when it comes to ordering online. I have been told by no less than 2 employees to go elsewhere to make my purchase. They have earned my 1 star rating, I just wish a 0 Star rating were available. Really sad.

You will be automatically charged for security every year even when you choose NOT to auto-renew. I called to disable auto-renew, received confirmation and was charged a year later. I called again and it happen the following year. All support options are turned off if you don't pay so you need to call about "new sales" to get your refund and request the auto-renewal be canceled. The entire system is constructed to prevent you from contacting support for any reason and to charge you blindly without recourse. I strong encourage everyone to avoid all Netgear products.

When I first got the system it was amazing but within a month it stopped working. We had a friend in IT who got it to work again and within two weeks it stopped working again. Now all it is is an obscene trophy to Netgear's crappy product and the $1,200 I wasted buying it.

Spent a lot of money buying this -- had problems from the start getting the satellites to connect. Range was not a problem -- worked with customer service twice -- they were no help. Now they are out of the 90 day customer service and want more money to talk. If you want headaches -- buy this product.

Purchased the Netgear C7000v2 at local box store. Summary, do not purchase. The router was not visible to my security devices and Alexa Echo. When I called support the provider's accent made it impossible to communicate problems. They eventually closed the support ticket by telling me to contact the other device's support team. Note, all the devices connected and work without issue with previous Arris router. When I asked to return the product, after three-four days of frustration, they only offered to replace the product. Again, I strongly recommend you do not purchase this product.

I purchased Netgear's Orbi RBR850/RBS850 WiFi6 from Best Buy in December 2020. Once I got everything setup, it worked flawlessly providing excellent Wifi coverage throughout the house and backyard. In mid-September, Netgear rolled out a new firmware and since then, I constantly lose my wifi (and Internet) connections. I placed a call to technical support only to be told that I would need to purchase one of their support packages before a technician would be assigned. First, these devices are not cheap (a little over $700 at the time)! Next, Netgear rolls out a firmware deployment (there is no option to disable automatic firmware updates on these devices) which has caused major issues. Finally, when you call to have them fix what they broke, they charge you. Outrageous!!!

My router has been going out for a while and I have been able to survive with shoddy service considering I bought this router a couple of years ago. I had no complaints except that it couldn't cover my whole 600 sq/ft apartment and I had to buy extenders on top of it. NOW, my router is barely working and when I want to look up any information on the app it tells me to go to the website, when I go to the website it tells me to update the firmware while also telling me that it's not possible because every support is expired. Come to find out that if you want any help with your Netgear products the SUPPORT ONLY LASTS 90 DAYS AFTER PURCHASE and that you HAVE TO PAY THEM TO LOGIN AND ADDRESS WHAT IS GOING ON after that point.

My Netgear router I purchased just 12 months ago stopped working. I called netgear and they told me that there were environmental issues that were causing my router not to work, Called my Wi-Fi provider who basically laughed at this, but they could fix it if I purchased a technical support plan for 134.00 dollars. Did not do any diagnostic checking to determine anything that could be wrong with router, only interested in selling technical support contracts. Would stay as far away from this company and its products as possible. I see now that there are many other people who have been scammed by this company also.

I bought the Nighthawk x6s. I though I was buying from a good company. I was wrong! I will never buy another one of their routers again. I feel like it is a complete scam!! I paid over 300 dollars for my router and it will not update. I have done all the trouble shooting and everything you could possibly think of. Come to find out I find out the only way to fix the problem is to pay for technical support and have them login and fix it. Wow what a surprise huh? It is a scam so that no matter what you do you have to pay them even more money for something you bought was completely their fault to begin with. They do it on purpose so they can make a lot more money. Do not buy Netgear because you're buying a product that is brand new that is already set up not to work properly as soon as you pull it out of the box! Company Is a SCAM.

I won't use a Netgear product again. They are crooks. My Netgear router started losing the Internet 2 months ago. On 9/3/21 a flummoxed techie in India (rooster crowing) raced me through frantic steps for an hour, overriding Norton and entering "unsafe" screens (I got a remote sweep from Norton right after). At the end of the call I mistakenly decided to purchase a one-year contract for $49.99. On 9/6 I emailed Netgear to cancel the contract within the 10-day cancellation period. On 9/12 and 9/13 I phoned Netgear to cancel, and each rep assured me I would get a refund. However, on 9/15 Netgear sent me a strange email saying it would not refund because I had used the contract to get help on 9/3/21. What?! This is an example of how sleazy and unprofessional Netgear is. Get your routers elsewhere.

Pathetic technical support from Netgear. In spite of my netgear router in warranty, even to replace the faulty router I was told to purchase a gear head technical support contract to have the router assessed and then if found faulty a replacement would be requested. I had a R7000P router which constantly loses internet connection to all its connected devices which requires it to restart the router every time I face the issue. I spoke to Netgear multiple times and even did a authorisation for a gear head contract. But all they do is check the firmware and update it and then try to charge me the money. They doubt the knowledge of the technical support, as they keep doing the same basic checks every time I call them. Never ever buying Netgear products again. When we spend hundreds of dollars in expensive equipments, at least when they are under warranty they need to be replaced promptly when customers have an issue.

I had procured a NETGEAR Router over 12 months ago, now out of warranty. This became unstable about 4 months ago, providing inconsistent wi-fi service. Web research identified others having the same problem well over the past year and a half, with no resolutions identified. Contacted NETGEAR tech support who acknowledged the performance issue and not having an apparent fix. Procured GEAR HEAD service agreement, spent 3-4 months coordinating with NETGEAR with no performance improvement.

I purchased this R7000 Router at Best Buy on Aug 19, 2021. The sales rep said that it has outstanding range. Up to 200 feet. I explained that I live on a fruit farm, and my store is approximately 50 feet from my home (and the window the router will sit at). After 29 factory resets, 46 hours on the phone with Netgear, The most range this router had was 15-20 feet of wi-fi. This experience has been extremely frustrating. The Netgear tech kept having me change channels, rest things, and change firmware. He then said he would call me back, and never did. Today, I physically returned it to Best Buy. The sales rep, Griffin, was extremely helpful. He explained that this router along with nearly all wi-fi routers only reach 20 feet. He sold me an Eeros Wifi "Mesh system" that took less than 15 minutes to install, and now I have more coverage than I ever expected. Overjoyed is what I am!!!!

I made the mistake of purchasing a R7000 Netgear router and extender. I have had nothing but trouble as the internet keeps dropping sometimes 4-5 times a day. Technical support is in India where no one speaks clearly, and they work from home and all you hear is traffic noise and kids screaming. I had the router replaced which was a hassle and the replacement does the same thing the original one did. I made a big mistake and will never purchase another Netgear product ever again. Now I cannot get anyone to help from Netgear and I guess I either live with the problem or throw this out and buy all new equipment from another manufacturer. DO YOURSELF A FAVOR AND DO NOT BUY ANYTHING FROM THIS COMPANY!

I notified the BBB about this business. I purchased a Nighthawk R8000 (Router) in 11/20. At first, no real issues, other than occasional drop or decreased connectivity, etc. Then, by 5/21, the issues were extremely evident with inconsistent Router performance. I was inclined (not much choice) to purchase a Tech Support Contract, but only did so for 3 months during which time connectivity was still inconsistent. I also paid for the internet provider tech to come to my home and run tests that proved internet signal was 100% and Modem was good too. 3 days after my 3-month contract ended, I experienced total loss of connectivity from Router, but was getting great speeds hardwired to Modem (over 900 Mbps).

The service was terrible enough when I first set up my modem/router, a Nighthawk C7800. Super hard to understand the accents, irritated reps, hours and hours to set my system up. Why do they make it so hard? And then they wanted me to buy a subscription to their customer service, because otherwise after 90 days they wouldn't help me anymore. Right. Like I want to put myself through that again. So now, here it is, a mere four months later, and the wifi portion of the router has totally failed. Modem works great. Ethernet connections work great. But the router sends out a powerful wifi signal with practically no internet involved. Speeds go from 105 mbps to 3. Or 1. Or 0.

TLDR: Netgear warranty support is a scam; Do not buy this brand's equipment. Sorry for the wall of text. My Nighthawk router stops communicating with my modem and I do some troubleshooting. Because I am able to access the router through the wifi/LAN port, I am able to fiddle around with the configurations and see if anything is wrong. Let me inform you that I am not new to networking as I used to work in a data center maintaining my test bed's computer stack (hardware and software). However, this is basic networking, so that amount of experience is just overkill. Anyway, after basic troubleshooting like replacing other network hardware components, I come to the conclusion that the router's WAN port will not connect to the modem.

I recently purchased a Netgear Nighthawk router. Things were going fine till I discovered an Xbox on my internet. We do not own an x-box. I blocked the device and things went downhill from there. The router started blocking things that had been connected to the internet previously. No amount of resetting would fix the problem. I finally used my browser (the app is basically useless) and an ethernet cable to get more information. As soon as I loaded the Netgear page the chat window kept aggressively popping up, I got annoyed and decided to chat with the person. Told them my issue and they said that a technician would call me in 5 minutes.

This was the WORST experience I have ever had with any company. First I get a defective new product. Then I spend hours trying to remedy it with TECH reps? Then it is decided that the product was defective and had to be replaced. I have pay to get the replaced product before sending back the defective product. NETGEAR its products and service are substandard.

We have only had this modem for a year and a half when it stopped being connected to our ISP. Our service provider could not reconfigure the Wifi connection to modem since it was not provided by them and advised us to contact Netgear to match the Boot File given by our service provider. Unfortunately Netgear cannot assist us in this since one year has passed since purchase, without us paying for additional warranty of up to $139/year, or minimum or $49 for 3 months.

Netgear -- the term "customer service" is an oxymoron when it comes to Netgear. Hour(S) long hold times! Still using Covid-19 as a poor excuse for nobody home. Netgear needs to hire more people for phone support and more people to respond sooner to cases registered online.

I had my product exactly a year and 2 months and my router asked for a update on the app so I tried to update it twice and it said retry both times so I unplugged everything from the router and now it won’t do anything. It’s like it is froze up. I called text support and they said, "Ma'am our product only has a 90 day warranty on the product to troubleshoot it. We will have to charger you almost 200.00." I said no forget that so I have contacted Best Buy Geek Squad. Had to make a appointment for them to come look at it at my house because they was no help either on the phone. Very aggravated. I will never again buy their product. Not worth the trouble or money at all.

Our devices were not staying connected to the internet, both wirelessly and hard wired. Our Netgear Nighthawk Router is just over 1 year old. I contacted Netgear Customer Support and all they offered to do was check the hardware of the router. Then anything after that would cost $139 per year to troubleshoot the system. The customer service rep for Netgear tried to tell me that she would change the WiFi channels thereby switching to a channel that would not get interfered with by the microwave/other internet users in the neighborhood. That was NOT the issue at all. She wanted to charge $139 just to perform a factory reset, something I was able to do myself. Don't buy anything from this company as they try to rope you into paying for a worthless yearly service contract.

The router looked cool. Liked the lights on it. Speed of connections was good. But it only lasted four months before it became unusable. Then I look online and find one bad review after another with the same problem. And not just this model.. Seemingly almost every wifi router the past few years has this issue. There is no real solution. Settings in the router will just vanish. Well technically they are still stuck inside somewhere so you can't just reconfigure it. You have to do a factory reset wiping everything out. Then put it all back in. When you safe guess what.. Gotta reboot. When you reboot they are all gone again. Internet connection vanishes randomly. Wifi just shuts itself off at times. Again.. there is no solution or fix. Once it does any of these three things it will happen again and again and again. Basically I bought a router that is now a four month old brick. I'm totally done with ever buying Netgear again.

Purchased ORBI LBR20 and worked fine till the Best Buy store warranty period ran out the stopped to functioning. After several days of troubleshooting, technical support could not resolve the issue. The unit is still under a 90 day warranty and asked for a full refund. I was denied. This company gives false advertisement and defrauds their customers. Stay away!!!!

I purchased a mid end modem to stop renting from Xfinity. It died in less than 4 months. Drops connection. Have contacted support 3+ times. Each time a different story. From just take it back to you need to spend 90 to pay to troubleshoot your device so that we can honor the 1 year warranty. Technicians have blamed Xfinity, Asus (router I use). I picked up a Comcast rental bridged to the Asus router...no issues. Clearly Netgear modem is the faulty component. I am out 250 as I will not pay to ship the modem back or a 90 support fee. They should be investigated and I believe a class action lawsuit filed. Stay away from netgear and I would encourage stores to take the product off the shelves. Netgear's poor service will tarnish the reputation of a store's brand.

My last Netgear router lasted me well over 8 years, so when I needed a new one last year, I purchased another Netgear router. I bought it on 5/14/20. Within 6 months or so I started to have connection issues with my internet. I replaced the ethernet cords, thinking that would help. It got so bad that I was resetting my router multiple times a day. Not being tech savvy, I had my cable company come to my house to test the equipment. It was the router. I bought a new one on Amazon and had it delivered the next day and my internet connection was great!

Beware - Support is for 3 months on software!! Parental settings not available as even though it says it is. Part of the reason I purchased this "Night"Hawk. It's a "Night"mare. My device lost all of its settings after doing a simple power cycle. As is required by Comcast once in a while. I did not reset it! Support wouldnt talk to me unless I paid for support. They said it was a software issue? The unit was 3.5 months old? Do yourself a favor. DONT BUY NETGEAR!!

I purchased a router. What a joke. First, they direct you to an app to install. Except the app doesn't work. Even if you can get it installed (took 14 tries), it will crash as soon as you open it. On to the web version of the install, which sends you in loops. You never get a login screen. Call customer support. First person makes you create an account so they can spam you with email and sell your name. Second person makes you start all over with your info, provides you instructions that kill your internet, then disconnects accidentally and doesn't call you back, even though he said if that happened you would get a call back in 60 seconds. LOL. Sure. Long story short, eight hours of my life with Netgear, and another 4 trying to restore my fubared network. NEVER AGAIN.

I will not buy another Netgear product after my experience. I purchased Netgear's Orbi about 6 months ago and then upgraded to one with more sq. ft. capability. So I took the one I had to set it up at my daughter's. It would not setup so I called for support. The technical support from Netgear has only one motive: to sell extended warranty (beyond 90 days) and dupe customers. They purposefully create issues and when customers call for help, they force them to buy 3m/6m/1year support at extra cost and fix the issue. This is their game plan and any amount of escalations makes no difference. Sincere advise: avoid buying their products and tech support.

I bought the Nighthawk Wifi6 mesh system instead of an alternative mesh system like Google's Nest system which turned out to be a huge mistake. After an hour of struggling with the set-up I called customer service. I spent more than 2 hours with a technician. At the end I was told that we had tried everything and that the product is defective and needs to be returned. So I spent almost $250 on a defective product and was offered nothing in compensation. No money off of a replacement product for wasting so much of my time. Nothing. So instead I will return this, buy the Google Nest system (which I should have just done in the first place) and then never buy a Netgear product again.

Like so many others I received a call from Sam posing as a Netgear wifi technician. When I questioned him he said he was an employee of Netgear. I asked to speak to his supervisor, his name is Victor. When these two decided I had to do everything from my laptop and not my tablet I became very suspicious. When they wanted to take control of my laptop I said no. I said I would call Netgear and check on these two credentials.

I got on the Netgear website because the wifi extender that I purchased wasnt performing. The tech guy I was forwarded to was an East Indian guy who gave me his name and number. Said he was in San Jose CA. He took over my laptop and told me I had multiple viruses and spyware and before he could resolve the extender issue, they would have to clean up my computer and recommended I install either Norton AV or Webroot plus I should install a new firewall. They would do it all and even provided prices. Seemed very strange since I have a very strong AV installed already. I refused and am sending back the Netgear extender. Sounds like these guys are subcontracted by Netgear to provide tech support services. I will not go near this company again. PS: I have no issues with my computer.

I'm an IT professional. I've done extensive troubleshooting on the issue I was experiencing with my NetGear unit and determined the unit is defective. After about 8-16 hours, the modem would begin dropping packets out to the internet. Replacing the unit with another brand/manufacturer resolved the issue, thus confirming that the issue was the modem. Support has routinely tried to say anything they need to to get me off the phone. They will not transfer to management. I finally reached a manager after insisting and insisting, and talking over the technician repeatedly. I've clarified to NetGear that they are not honoring their 1 year Return Merchandise Authorization agreement.

I purchased a new modem from Netgear's website. When I connected new router which are both ax with 1g, I lost internet. Had a tech from Xfinity connect and test, no luck, no internet once connected to the router. Called Netgear, still under warranty. Sounded like very broken English. When I started telling him my problem, he hung up on me after I was on hold for over 45 minutes. I will never buy netgear again. I wonder if they will refund my money. Also when I asked them about security issue on my old netgear modem/router they just wanted more money. I refused to give them money. They should honor their products. If you buy one of these supposedly awesome products, don't fall for their GIVE ME MONEY SCHEME.

I purchased Netgear's Nighthawl CAX80 in Aug 2020. The technical support from Netgear is pathetic, unprofessional and fraud. Their team has only one motive: to sell extended warranty (beyond 90 days) and dupe customers. They purposefully create issues and when customers call for help, they force them to buy 3m/6m/1year support at extra cost and fix the issue. This is their game plan and any amount of escalations makes no difference. Sincere advise: avoid buying their products and tech support.

I am using Orbi for almost a year and all of a sudden, it stopped working. I called a tech support and immediately tech support asked me for warranty and I was told I only get 3 months of tech support from the day of purchase and thereafter it cost me $79.99 for 3 months or 6 months not sure. I was like, "Are you kidding." Just for the support on their own product, they are charging that much of amount. Representative was trying convince me and rationalize the pricing but that was outrageous. I planned to go with other companies.

I bought the Netgear AC1750 wifi router from Best Buy for $130. It is one year old and the internet was going in and out. The internet company said it was the router. I called Netgear and they were charging $89 to fix the router problem and guarantee it for six months. They don’t provide tech support for their own product. Such a scam.

I have the Netgear C3700 Router Modem (less than a year old). It worked okay until a second computer was introduced then it failed. It can't deal with 2 IP addresses. Tech Support was terrible! Took forever to find a phone number, connection was terrible. Then after 30 minutes, they tried to get me to a technician and charge me over $100. I would give them a 1/2 star if possible. Stay away from this brand!!!

Do not agree to allow them access to your machine and do not pay them any money. Like several others who have posted I was trying to simply set up a Wi-Fi extender. When I entered my information online to register the product, I got an error code and immediately got a call from this 1-800 number asking if I needed assistance setting the extended up. They (Sam) indicated I had over 60 active IP addresses which is why I was getting the error code. He asked to access my computer to see if he could troubleshoot which I allowed assuming he was Netgear Tech Support. Long story short they wanted $489.99 for a lifetime IP Sonic Firewall product that would protect all devices in my home. This is a scam.

I purchased a Netgear nighthawk wireless router in September 2019. It's been working fine. I get an email telling me I need to update the wifi firmware. I proceed with the update. THE UPDATE BROKE MY WIFI ROUTER! The power light has been blinking green ever since the update with no wifi for me to use. I call customer service. They tell me I have to PAY for technical support. I pay for it. The guy on the phone was like, "Ok, I'm going to transfer you to the correct department to fix this issue." They disconnected the call.

I bought $100 Netgear nighthawk less than a year ago, I’ve had nothing but trouble with it. Today it needs some kind of an update and they want me to pay for it. I will not. What a scam. They sell you something and then charge you to fix their own product. DON'T BUY NETGEAR.

I have a Netgear N300 router. It is absolute garbage! It will not let me connect anything anymore. I purchased a Netgear Nighthawk router. It would not work at all. I returned it. I have had enough. Tomorrow I will be buying a new router, anything as long as Netgear has not made it! I will never again buy their useless junk!

Well first of all you save me from spending $498.00. Thank you! I had to buy a modem because Charter/Spectrum (another story) cannot hook up my phone from VoIP. I bought the top of the line Nighthawk. I was trying to hook up the extender and I put that information into the registration at Netgear. Immediately, same story, as your other complaints. Indian fellow, very nice, took over my computer and told me that I was infected. Somehow, (gut) told me he was lying and I pulled up your information from telephone number 800-319-8707 and stalled. Read your reviews and hung up. Guys, thank you, I am out of work and down on my luck and $498 would have crushed me.

Stay away from Netgear. My extender was working fine for a year and then inexplicably stopped. A call to their tech support resulted in a promise to restore connectivity in exchange for a $60 fee. I gave them a piece of my mind, reminding them that I could buy a new extender with 90day warranty for the same price. To no avail, I promptly hung up and happily disposed of my extender. Horrible customer service for such an established company. I will not only never purchase another Netgear product for my personal use, but have also instructed my IT dept to cease purchases of Netgear products for any application.

I was transferred 11 times on my first attempt to contact phone support, finally I gave up and tried chat support, but they kept telling me that I need to hold for a specialist to join, which never happened. I finally just returned the 3 products I had purchased and bought a competitor's product. I have had no issues since I made my return. I will not be buying any more Netgear products or recommended them to anyone I come in contact with.

For the first 6 months of using this router, I had no issues. But one day out of nowhere, the router begins to shut down and restart itself multiple times a day. This continued for a few days before I called my internet provider and had them come out to check for any issues. They confirmed my suspicions, that the problem was the router and told me that I would need to contact NETGEAR. So, the next day when I had time, I called NETGEAR to seek some support. Turns out they wouldn’t even talk to me unless I paid a minimum of $89 for 6 months of “GEARHEAD support” (This was their cheapest option). Desperate to get my WIFI working properly again, I paid the money and started to work with a technician to resolve my issue.

I purchased two new Wi-Fi extenders that I had issues setting up and called customer support. I was placed on-hold and told I was the third person in the queue. After four hours on-hold and no one ever getting back to me I ended up hanging up. This went on for three days. I finally figured out some work around, but not 100%. I would not recommend anyone ever purchasing Netgear devices for any reason.

Netgear charged me a Tech Support charge when my router just stopped working, although my netgear router was less than 12 months old. I Had to pay $59 for netgear to even talk to me. They remotely "updated" my router and fixed it in less than 1 minute. 6 months later I had another $59 charge that appeared on my credit card. I called netgear and spoke with someone from India, that I could barely understand, they said Netgear would refund my charge since I didn't sign up for or agree to a auto pay for tech support. Then I was hung up on.

Called netgear support to help get my wifi extender working again. The tech Ricky at 800 319-8707 didn't tell me what he was doing, had me download files then remotely took over my computer, said I had virus and tried to get me to pay to fix it. I went to Best Buy and bought a Linksys wifi extender. Installed in 5 minutes and works great. Will never buy Netgear products again.

This thing is garbage. I'd give it negative stars if I could. I have gigabit-speed from Xfinity, and the max download I get for wired connections is 350Mbps...granted, that's not terrible, but just over 1/3 of what I should be getting. Wifi, however, is the biggest issue. Standing right next to the device gives a wide range of download speeds from 30Mbps-99Mbps, but 40Mbps most of the time. iPhone 11, laptop, it doesn't matter. Wifi is atrocious. Don't even think about going into another room, the signal falls even lower and sometimes disconnects completely.

I have now been on the phone with them for 11 hours and 12 minutes. Straight. Most of the people I spoke to just hung up after mumbling some platitude. Some seemed to try and help but they have no knowledge about computers. One tried to extort money by telling me I was infected with a virus I wasn't infected with and then offering to solve it for $600. Too early in the morning to call a lawyer, but that's the next move. No legal commercial interaction with this bunch of individuals is possible. Issue is whether they have advertised VPN product ready for market, and whether they are prepared to treat in good faith.

I bought this Netgear modem/router AC1600 Model C6250 for $119.99 + $9.15 taxes [@ Target] and because a Degree in Advanced Engineering was Required I had a hard time installing it. NOW the thing does not connect to my [Dell] laptop. I had Xfinity/Comcast help me set it up but am having maddening problems with it. Called the Co and was told because the 90 COMPLEMENTARY Tech Support had already expired! They Demanded I purchase another Warranty Contract starting at the low price of [as they told me] $112.00!!! to extend warranty.

I Purchased Netgear modern and Router from Best Buy, called Spectrum to activate it, they did and they said they could see my modem was getting signals, but still was not able to use internet, Spectrum said it's something to do with modem and I need to call Netgear to fix the problem. I called them and was on hold for almost 20 minutes, then got connected with tech support in India, they are totally don't know what they are doing, they kept telling me to reboot the modem, I told them, I did already and they still telling me to do the same thing. And also they kept putting me on hold, I was with them on the phone for almost 40 minutes, I asked to be connected to the US support they totally refuse to do it. I had to call spectrum again and they said they see my modem is getting the signal and they can not do anything with Netgear modem.

After contacting Netgear's "Tech support" I was told that I had to pay to get support to fix an issue with the wireless (known problem) even though it's not even 6 months old!! I have to constantly power-cycle the router to restore wireless performance!! Never will I buy a Netgear product again!!

I will never purchase from Netgear again. I call in and someone told me it will be 24 hrs before a callback. Never received callback. So I took it upon myself to call back in. Representative transfer me to 2 different people and still was not able to resolve my issue. I asked to speak to a Manager. I was on hold for 30 mins and still did not speak to a Manager to resolve my hotspot issues.

Purchased the new Wifi 6 mesh system. Great concept. System failure on installation. Spent days calling support. Handled in a India. Calls cut off 4 successive times. Upon confirmation that hardware was defective, had to call the sales office. Spent an hour on hold and was told entire system had to be replaced. Received only one part of the system days later. Does not work. On hold again for an hour to no avail. Spent $1,000 on this product. Do not buy. Do not support Netgear.

Bought this router based upon Amazon's reviews of routers, boy they were wrong, wish I could have a re-do. Customer service is non-existent, wouldn't allow me to log into my router, spent hours trying to figure out other ways, got other experienced computer guys to advise, they were shocked at the poor customer service. All Netgear cares about is getting your money, you are left to service yourself, if you can, if not, tough luck. Yep, it was hard to buy another router on the heals of getting this Netgear one, such a waste of money, am a senior, cannot afford many of these types of mistakes. Hopefully, my new one will have more respect for their customers. If you have lots of money, give Netgear some, as for me, I cannot afford them.

I have owned the Netgear Nighthawk AC1700 EX7000 extender for over one year. Recently changed routers and could not get this product to hook up with the new router. Called their CS and they charged me $119 for a one year service contract because the 90 day free CS was expired. I paid it, was transferred to a tech who did not know how to resolve issues for this model. He transferred me to another another tech who also did not deal with this model. So transferred again to another tech who dropped the call!

We've purchased Meural canvas that began flickering green lights and stopped properly working within warranty time frame. With the canvas you have to purchase Meural yearly membership to enjoy those paintings on your wall. The nightmares started happening with the first phone call to the customer service. They will ignore your messages online and lie to you over the phone. If I would have known that it will be such a painful experience, I would never bought the Meural canvas in the first place. For 3 weeks now I've been talking to representatives and different departments in the company and my issue still ongoing and I'm not sure if it will ever be resolved.

Of course nothing is ever allowed to be easy. It took some number of hours and some doubt whether it would ever work, even after repeatedly installing and re-configuring and finally giving up and going to bed. Then, sometime the next day, behold the unit connected itself to our wi-fi. Probably attributable to Comcast. Netgear had good, simple documentation and reasonable install process. At least it was complete and no dis-information. Bottom line: The unit works great, smokin' fast, and got us off the endless rental fee to Comcast.

I was on hold and transferred 7 different times trying to get an answer to an issue related to a BRAND NEW $500 cable modem/router. It is my experience that Netgear does not care about customer service. Sadly I found only 1 cable modem/router @ local stores and this device is missing a key feature (QoS) and Netgear does not care it is missing nor do they care about trying to get it added back.

I placed an order for NETGEAR Nighthawk AC3000 Universal Mesh WiFi Extender (EX8000) on 8/11/2020. It was a pre-order that was to be shipped on 8/13/2020. I received an e-mail on 8/13/2020 advising me that the item I ordered was a pre-order and that they would ship it as soon as it came in. As I had not received it on 8/18/2020 and had not heard anything, I decided to send them an e-mail. My credit card had been charged on 8/11/2020 as that was the date I had ordered it. I received no response to my e-mail. It is now 8/19/2020 and I have been on the phone trying to reach a manager as I was told in chat by "David D." that "it means you will be waiting a whole lot longer for this since the restocking date is still not showing here."

I purchased a Netgear nighthawk router and have had issues with it since day one. Signal will completely go out and I’m constantly having to unplug and plug the router back in. I have contacted Netgear and after 5 days and 2 plus hours Each time on the phone trying to get help; They are finally sending me a replacement part, but they want me to pay to have the defective product sent back. This company has no customer service and just want to constantly charge you. They want to charge you for support help and replacement parts. I would prefer to have my money back for the router and go with a different company completely.

I purchasing a Nighthawk modem/router in November 2019. I will not ever deal with this Netgear again. After 5 phone calls and being on hold or talking to a "customer service rep" for hours, as well as "live chat" for 6 hours one day and 4 hours another. My problem was never fixed! Now the only help I can receive is by purchasing a tech support warranty!

I had contacted Netgear for a problem with my router and streaming abilities with Netflix. Netflix had an error saying the VPN was not working or others were logged on to the account outside of my location. I contacted Netgear customer service and after they could not help me they transferred me to a third party technical support. This support team was located in India and attempted to help me for over an hour. All this support team wanted to do was to get my credit card information and charge me for a malware protection I did not need. When I asked about a website I can go to for the product they were trying to sell me, they said I could only get it over the phone right then and there.

Over the last week, or so I've purchased quite a few products from Netgear. One of the items was an Airbridge. A day later the power supply for the device failed, and My journey to draining my Cellphone battery began! I finally made it through the hoops after half an hour, and someone answered My call. The first person I spoke with took all My information, and decided I needed to be put on hold another Forty-Five minutes only to have the call disconnected. I repeated the previous steps once again only to finally be told they would have to transfer me up the ladder.

Tech support worked out the kinks, charged me $136.38 and some change for an contract payable annually. When I received my statements, I was charged not only the $136.38 but also $545.52 as well as an additional $287.92. When I called the number on the card, there was no answer. I would not recommend calling their tech support!

Purchased a net gear modem 2nd hand on eBay. My internet carrier was unable to detect the reason as to why the net gear modem did not provide Wi-Fi after resetting. I called Netgear. Of course they attempted to charge me a $150 for technical support. Finally they said that it would only cost me $50 for this one time and 3 months support. All I wanted to do was to get this thing working. Bottom line: I paid $50 so they could tell me to push the reset button in for 30 seconds as opposed to the 10 seconds that I was doing previously. So when you buy and Netgear product be prepared to pay twice. Once for the product and once to get it working. What a deal for Netgear. You buy a product and then you have to buy their little secret fixes to enable the product. Total rip off!!!

I purchased a modem router on 9/9/2019. In July 2020 it stopped working properly. After contacting the cable company, I was told the problem was my router. I contacted Netgear support and even though my router passed the 90 days warranty for technical support, it was still under the factory warranty for the hardware. After speaking to a gentleman that clearly this company outsourced there technical support, I was told the hardware was good, but in order for them to troubleshoot the system, I would need to purchase a technical support package.

My Netgear Nighthawk R7000 worked for 104 days. Unfortunately when it stopped working, and I called Netgear for support, my 90 day had warranty expired 14 days earlier. Netgear would not provide support until I purchased an extended warranty. The least expensive option was $65.00, to extend my warranty by another 90 days. To add insult to injury the calls to the Netgear support team are all long distance to California. Netgear knows their products well enough to ensure that their warranty expires before the product does. If I worked for Netgear I would still buy a router from another company.

I purchased a Netgear router in 2015. I have had intermittent problems with it, but the problem I have currently is their support. First you it is difficult to get into their router sign in page. Once I got connected, my email has changed since I first registered. I could not get into my old account and I could not register in a new account. Every time I tried to create a new account, it said that product is already registered. It took two weeks for anyone to get back to me. I got an email. Telling me to provide the serial number and a copy of the purchase receipt. Right? Can't reply to the email and of course can't get back in the system. So they tell you to send these things, but don't reply to the email. HUH? And, I don't keep receipts for 5 years. And, you can't contact anyone in any way from the company. Didn't address my problem even though I filled out their problem request form in detail. Expensive product for no support. Will never buy another one.

I have had terrible experience with my Netgear Orbi router and want to warn other consumers. Since I first installed the Orbi router, about five months ago, I’ve had consistent problems. For the first 90 days I had access to their support system, and at best would get temporary improvement. After 90 days, they require customers pay steep fees for support, and if you contact them via phone or email, there is no response. Finally, I couldn’t tolerate the lost productivity, so I followed recommendations and just now ordered a Synology router. I searched the Internet using “problems Netgear” and found a torrent of scathing reviews of Netgear products and Netgear customer support. Almost all said they would never again buy a Netgear product.

I have purchased two routers from this company at $300 a pop. I will not spend another penny on anything with Netgear's name on it. Both lasted just over their warranty length. Now they want me to pay $150 for technical support over the phone? Are you kidding me? To support YOUR product? Was there such an influx of people calling for support on their junky products that they have to CHARGE for it? After reading other reviews online, this wouldn't surprise me as no one has anything good to say about this company. Save your money, avoid Netgear like the plague.

Netgear's customer support is a joke. After three months you have to pay for any service support. I had no issues with my router for the two years that I had it. I needed help when I moved to a new home and was forced to pay $50 for it. They said that they would not help me without paying. I will not buy another Netgear product again.

I bought a wifi extender a little while back. Right off the bat it seemed to have errors here and there and drop online. The frequency of problems seem to have increased lately. We live a very busy life and when I finally got around to calling customer support, I found out that Netgear does not actually support their products. They play a game of phone tree forwarding and long (2 hour) holds to wear you down. Thinking back, I've had a Netgear product before and it was also unreliable. Based on my experiences, I am strongly advising against anyone reading this purchasing any Netgear product.

Ok I bought a Nighthawk router at the end of May 2020. I set it up. Seemed straightforward and at first seemed nice. Had all kinds of extra bells and whistles. But the second day I’d get high latency spikes, and get kicked off line. Dealt with it for a month. Thought maybe it was my internet so upgraded. Kept doing the same stuff. Got to the point where I couldn’t even play the game cause latency problems. Tried getting ahold of them. Stayed on hold for hours and kept getting a runaround. Telling me to do stuff and still same issues. Fought with them for a few days and still same issue. Product seemed cool, but like I said It’s a nice 300 dollar paper weight. Customer services sucks and the products may or may not be good. I don’t know. But after this experience I’ll never buy another one of their products.

Support expensive - R7400. Forget support after 90 days with Netgear. They want $49. for a one time support, $139 for 1 year and $229 for 2 years. My router would not connect to the internet. I reset to factory settings. I couldn't connect to WiFi using the password on the rear of the router. The technician showed me the right password labeled Network Key. He said he could be fired for giving me that information. It is cheaper to purchase a new router than pay for support at Netgear. Linksys annual support cost is $24.99. Purchase LinkSys.

Got the EX3700 from Amazon and tried to get help setting up, but was told by Sam I must pay to set up. Poor service if you can get any and to me it's extortion, when you buy their product not knowing you have to pay to set up and use. Service is horrid, same story when you use the help chat, same guy named Sam every time wants $99.00 to set up. WRONG, WRONG, BAD COMPANY. DO NOT BUY. STAY AWAY FROM NETGEAR. Wish I had never purchased the ex3700.

Two days ago I bought NightHawk mesh router. I called 3 times today to support. Most likely they didn't know what to advice me. They just hung up on me. They had my case ** and my phone. Nobody ever called me back. It's not the first time when outsourced tech support acts like this. I had similar experiences with other companies too. You can't get quality service when you use cheap labor.

The product (Modem Router - Model C3700 v2) was not working after three months time, the Netgear tech tried to troubleshoot it, but was not successful. He authorized an exchange under the warranted, BUT I to pay a return fee and pay the postage ($35) approx). I was told that the tech that set this up with me originally should have checked this issue out, but he did not, and now they want me to pay for Netgear's technician error. Not a good company policy.

Bought two of these new. Set up was easy enough. They connected to my ASUS router easily. They don’t broadcast WiFi signals at all. No support. Stay away from Netgear. Their customer service sucks. No support unless you pay extra.

Purchased ProSupport on AX 40 Router. It stopped working. Spent 40+ hrs. troubleshooting with 12+ techs. Spent hours on hold. The "hoops" they make you jump through are ridiculous, only to deny you a replacement. No call backs despite promises. No customer care number to call. No email to write. The absolute worst customer service ever! Do not buy. A total waste of time and money. Take it from someone who's been there! (Was told 3X a replacement was coming...and then told, "no that's a mistake.") Even charged me $29.90 for shipping on a product they didn't replace. There aren't enough words to explain how horrendous this ProSupport program is. Do not buy! It's a total rip off.

WORST CUSTOMER SUPPORT EVER. Ordered an extender. Received Order Confirmation. Never came. Sent email at day 6. No response ever. Called at day 8. Was told they had no record of my despite my order confirmation and order number. This process took an hour. Reordered, and called to confirm receipt, and waited an hour plus was informed they had no record. Told them my card had been charged. Was told to have conference call with my bank. A waste of a half a day. Netgear is the worst company in the world.

NETGEAR Nighthawk AX11000 WiFi 6 Router (RAX200) - Ordered on 5/17/20 - Arrived on 5/22/20. Paid $489.93 after using a 10% discount they send me by email. I tried for hours to make it work. Tried looking for in-person support but nowhere in the site to find the number, I had to Google it. After hours of searching for solutions and going into their community, I found nothing but being directed to something else...A waste of time, 5 hours.

After having issues with my Orbi WiFi I contacted support. I spent many hours over 2 days on the phone with three different techs. After the second tech's support, I lost all WiFi. Third tech did not help and referred me to another tech. However they would not be calling me until the next day. That would have been day 3. Meanwhile I continued troubleshooting. I am totally not a techie. After about 3 hours I finally got the WiFi working correctly. I would never pay them for technical support. I was using the free limited support that comes with the device.

I have now spent 5 hours and 30 minutes over 2 days on hold waiting to get support for a device that should be quick and easy to set up. It was not a cheap device, so I thought it would work. It didn't. After taking my phone number the first time, I was cut off and did not get a call back. At this time the operator was talking about a possibly corrupt device, and the issue was not resolved. Second time I sat on hold for 2 hours 24 minutes only to have the call drop out. This time I was 80th in line, after finally getting picked up at 1 hour 7 minutes, the operator could not help me. So I've now been transferred to the expert who can help and I am back to 75th in line and have been waiting another 50 minutes with no end in sight as I am still 45th in line. If you value your time, do not buy this product.

I researched everywhere to select our modem and router and found most seemed to think Netgear was top of the line. Having a large family with a LOT of mobile devices, I decided it would be worth the splurge to invest in good equipment. However, our modem has never worked and I have spent no less than 100 hours on the phone with the company trying to get my money back and have gotten NOWHERE. Plenty of people have said that I will get a refund as well as an email confirming it all and yet... NOTHING.

Do not buy Netgear router. Very poor support setting up and then it's set up wrong for printer and there is no support. They want $$$ for support. Stay away from Netgear. Bad reviews throughout internet.

I bought a Netgear router last week. Its WiFi download is less than 10Mbps which is supposed to be 250Mbps. I called NG Support service for the first time. We went over the installation and was told to wait 24 hour to have speed come up to the expected. It never reached. I called them again and after waiting in line for 50 min a lady responded me. The call got disconnected for couple of the times. She never called me back while she screwed the wifi connection. 5 hours later I called them again waited for 2 hour 15 min in line but could not talk to them. The worst support service ever I have experienced. I would return this ** product and go with other company. Don't waste your time with them.