NETGEAR Reviews

Purchased a $199 combo router/modem July of 2017 because I needed more power for wireless and Netgear was rated well. Due to spring winds on Friday, my TV lost internet WiFi connection. CenturyLink changed my modem thinking that was the problem (it was something else). Because I had a Netgear modem they were unable to provide me with the set up to REUSE my working modem so I have to Go online to get reconnected with NETGEAR. Here is where all crap hit the fan. I search for customer support online but there is NO 1800 number. I finally get one from Best Buy, because their Geek Squad can't help me with a product EVEN THOUGH I paid extra to get help if I need it in the next 2 years.

My router in warranty, call to Netgear devolved into a two hour wait, disingenuous sympathy for our router breakdown, Netgear's refusal to help as my 90 days of phone support had expired, a bait and switch to use a vendor (likely Netgear) $40 for any issue, including avoiding any answer to our question about why the online software updates for our router did not work! They win the award this week for Corporate Greed In Tech Sector -What Customer Torture! Everything they advertise online is fake - Netgear's personnel are trained to ignore "the question" - a brilliant passive-aggressive karate move written into the "playbook" to keep customers on hold over thirty minutes and then dead end the call.

I wanted to find the IP Address for my modem, as my router wasn't assigning it an IP. I called expecting a simple response, but all I got was them trying to force me into a ridiculously priced service package. Given what I paid for the device, I shouldn't have to pay almost the same amount as the device purchase for 6 months of support. I am fully capable of taking care of my devices, I just needed a simple answer. I WILL NOT PAY FOR YOUR **!!!

AC1750 Wifi Modem & Router: Called support, explain my WiFi service wasn't working accordingly, rep asked multiple questions, next thing I know he created an Netgear acct without my consent. Told rep I purchase my modem about 3 months ago. Rep ask me a specific date if I bought it 3 months and 1 day from today. I said, "It could be, I don't know." Rep purposely ask me that question to get me out of the warranty. Went back thru my internet service provider and it looks like I purchase the modem under 3 months. All the rep wanted was to sell me a service I don't need.

Called NETGEAR about a router I purchased less than 90 days ago, they're telling me I bought it almost 9 months ago and want me to pay for support. I had to factory reset the router, and now it will not let me in with the factory settings of admin and password. It wants me to answer security questions I never picked. How could a factory reset even keep info like that. Lastly I don't have two brothers so that is just nuts. I would never pick questions about imaginary people's names. Technical support person from India is not helpful.

I paid $138.99 for this Nighthawk router. One day I found that I could not access the internet. I rebooted everything but no luck. My internet carrier said that it was my router. I called Netgear and the rep who was very hard to understand said not to worry, that he will help me. Over the course of an hour he instructed me through many series of seemingly simple remedies none of which changed the situation. All along the rep was assuring me that I should not worry, that he is 100% confident that he will be able to help me. He never mentioned any cost. I thought it was free just like any other product tech support. It sounded like he already knew what would fix it but he needed to build up some suspense and later appreciation on my part. He needed to have me invested (one whole hour) to legitimize, if only in my own mind, a charge. This is a well known sales strategy. To wear your customer down. To trap them. To hold them hostage and then charge them ransom.

Just bought extender, read instructions to set up, called CS for a couple questions then was lead into college course explaining about how a Firewall works. After 30 minutes it become clear he was not helping me but rather selling me. Had me going, then arguing that I needed a 1yr, 3yr or a lifetime subscription of help. He said he couldn't help because of Firewall not setup correctly and in order to get work, I needed a key code. Then explained that in order to start and drive my car I needed the keys to start it up and he was holding the keys. Oh man, I was not happy and after being degraded and belittled, I said this conversation is over. So almost an hour of BS, I am back where I started, an extender and no keys to the car. Worthless, a bunch of BS I've ever heard or apart of. There is more but too lengthy. Wake up Netgear. Old school sales approach doesn't work and especially from a non American bad English speaking person.

I purchased a modem with the brand Netgear. I noticed that my internet was not working and I called my internet service and they referred me to the company who I had the modem with. At this time I'm upset because I assumed my internet could connect me after giving me an option to go with their modem or provide your own. I did provide my own modem through Netgear and what a ripoff. I was unaware that after 90 days I was no longer eligible to troubleshoot my internet that was tied in with my modem without paying a high fee. I only called Netgear like 3 times referred from my internet services and never was told it was a charge from the Microsoft store where I purchased it or nothing. I spent almost 200.00 dollars on this modem. I'm on the phone.

I have internet connectivity issues and Netgear is holding me hostage. They wont allow me to get on the web until I give them $140 per year for technical support from the manufacture. What gets me is that we have already determined that it's not even the Netgear hardware. They want to charge me to reconfigure the network settings. What a rip. The support person said that even if I go and buy a new modem and router the problem will still persist. This is after I have them tons of pertinent information about me and 45 minutes of my time. If they are serious and a new device won't work, then that means these guys are hacking me.

I called Netgear because I had an old iPad that kept freezing up and rebooting and I wanted a recommendation for a faster router. I was told that I did not need a faster router and they could fix the IPAD problem through my current router for $130.00. I question how they could do this and they guaranteed they could. The $130.00 turned out to be $139.99 subscription to NETGEAR Gearhead service. The IPAD problem was not fixed and I called the next day as per their agreement for a refund. All they did was upgrade the firmware in my router.

Terrible customer service experience with 3 representatives from Netgear. The first, "service person number **", was so rude that we felt we could not continue the call. We asked to speak with someone else and she claimed that no one else was available to speak with us. So, we hung up and called back. Next we spoke with "Zamir", who tried to sell us a new customer support warranty. He told us if there was any way for us to troubleshoot the issue ourselves, he would have told us that. However, at the end of the conversation when it became clear we were not planning to buy the new warranty, "Zamir" said he would email us troubleshooting instructions. That email never came. Twenty minutes later we called back and spoke with a third customer service representative, to confirm our email address, and we are currently on with that person now. This has been an incredible waste of time with people who are not helpful.

BEWARE of which number you dial! I was almost scammed when I dialed ** for Netgear Router tech support when my Wifi went out. I was told my Wifi account had been blocked due to "suspicious activity" in Mexico and it would cost me for the protection plan. When I inquired about the by whom, what, where's etc. and abruptly ended the call, he proceeded to tell me getting a new router would not help.

I have spent over 6 hours on the phone trying to get my TV to work using Netgear products. Now my computer does not work, nothing works after Netgear customer service had me do all kinds of things to get their product to work. I am currently on hold again, now I have been holding this time for 42 minutes, still no help. I am returning this product and reporting them to the BBB. Worst service ever. Do not waste your money and most of all your time and sanity.

I have several Netgear VueZone wireless security cameras around my house. They were working great. I paid $50 per year to have the entire system backed up on their website. I could go back 2-4 months on each camera seeing snapshots or video of when the motion detector in the camera triggered a shot. I could access the five cameras at any time from my iPhone. If someone came to the door, I could touch the app on my phone to see who was at the door. I could also check the backdoor or view the driveway depending on which camera I selected. Then I got a notification from Netgear that my annual payment was due.

Never had an issue until 3 days ago - trying to connect to Xbox, entering into a game, 3 secs it's lagging then kicking me out. Calling customer service was a complete and utter JOKE, having to wait on hold for sometimes longer than 20 minutes, the reps want to argue with you, trying to make you feel stupid, like you have no idea what you are talking about. They then instead of trying to resolve the issue, free. They offered me, if I pay $50.00 they will help me out, but if I dont, I was SOL. So, after wasting literally over 3 hours of my Saturday morning... I have concluded that Netgear should NOT be in business.

I purchased my Netgear #R 6220 a few days ago. I spent 2 days TRYING to set it up. Got it to work on my desktop but Nothing else. And the signal was worse than I already had. Called tech support. Their ONLY job is Not to help you, but to sell you a hacking security package for between $249- $1500. I got NO help. When I finally got them to understand I can afford any of their options he redirected my call to the first person I had spoken with. After being on hold for several minutes an automated operator chimed in to tell me the number I was trying to reach was no longer in service!! So in closing that's 2 hours out of my life I'll never get back. Going back to Best Buy today to return this piece of crap.

Router purchase didn't use for approx. 6 mo. Needed help setting up. Box said 24/7 support. Found out only good for 90 days. Only way they would fix was to buy tech support plan. I paid 89 despite telling them I had tech support somewhere else. I couldn't believe their treatment and disregard for someone who purchased their product. Definite accent barrier. Product light broke and so this was not covered.

I will never, ever buy Netgear again. I paid $300 for a router. My power went out and I could not find my network any longer and I could not figure out how to fix it. I called tech support. Apparently you have to pay someone over there for support before if you have had your product more than $90 days. And the cheapest option is $50! $50 for one time support! I could have paid $90 for 6 months or $200 for two years!!! What kind of scam is that? I have use other brands and have not had to pay for support and I called them all the time. If I pay $300 for a router, I expect some service for the occasional time my router goes out and I cannot figure out how to set it back up. By the way, the fix literally took 1 minute. If my router goes out again, I would literally rather buy another brand's router for $300 than give Netgear another dime. Never, ever again.

Netgear AC1750 router modem. Product defective after 10 months. Still under warranty. Also have protection plan. Bought from Staples. Protection plan only kicks in after warranty expires in one year. Two year plan but runs concurrently with warranty. Customer service is outsourced to people who cannot speak English clearly. Serial number of product is missing but have receipt. Netgear rep. asked for the serial number 10 times and was told each time it was missing. Could not explain any process for replacing a defective product still under warranty. Protection plan would not cover it because still under warranty. Second Netgear router that has failed. The warranty from this company is worthless. The consumer protection plan is a scam.

I have AT&T provided internet, and did have their modem along with a Linksys router. I replaced the modem with the Netgear. Everything works well until the power goes out, which has happened frequently. When it does, Netgear refuses to recognize the router. Netgear tech support (heavy accents, hard to understand) got it working, until after 90 days. Now they want big money to make their product recognize my router. This is unreasonable. Nor can they teach me how to do it. NEVER will buy Netgear again.

Purchased Cameras for SECURITY, over a $1,000.00 invested in their product. 1.) The cameras & base station constantly stop working, 2.) Their cloud service goes down frequently. 3.) Recordings of activity constantly missed, 4.) Alert messaging consistently inaccurate texts motion detected but no recording visible, which offers several different interpretations to what has failed, repeated alerts to previous alerts = defective. 5.) DEFECTIVE Camera Recording, Camera COLORS KEEP FAILING, they will record in DARK PINK, BLACK or GREEN, I have 12 cameras and 5 have failed in less than a year. 6.) Their PROMISED Battery life, is false, they last a month to 6 weeks at most, 7.) USB ports do not have a purpose as promised & never delivered. 8.) Poor recording quality & RANDOMLY CHANGES YOUR SETTINGS, which makes me feel I have been hacked, so question their SECURITY.

This router is absolute cancer. Every time I use the extender and my wifi at home, there is always a problem. I go onto the extender and it always logs on but then turns off and I have to repeat the process of turning it back on in settings. This ** product is a brain tumor and has been driving me crazy. I can't believe this thief of a company would take people's money in return for a bs wifi system. I will definitely get a router from another company that isn't a failure and scam. Netgear extender is just a living pain. I would recommend this extender to people that want to destroy stuff because I have been close to throwing this in the garbage where it belongs, enough said. If this is never fixed, good luck with selling this piece of trash.

I purchased a Netgear router. Paid $250. Had it for 8 months. Wifi quit working. Called to get help and they said it would cost $139 just to tell me what to do. Very dissatisfied. This company is a Scam. Do not buy Netgear Products.

I too had a problem with my router after Spectrum had a power outage. My router was less than a year old. When I called they wanted $100.00 to fix what I finally figured out and took me 5 minutes. Because of the very strong accent of the lady on the phone, I could hardly understand her. Even if I did sign up, I wouldn't have been able to understand her anyway. Will never purchase a Netgear product again.

Wireless just went on it so tried to contact support. hahaha. That went well, NOT. Had to contact Best Buy to even locate a number. Then I find out that the phone help expired. I still have a little over a month warranty left on the product, but no way to get info how to replace it. I tried to put my issue in their complaint box. It only takes 150 characters, which is not enough. Then they issue you a case number that you have to call with (remember phone help is only valid for 90 days unless you purchase premium). SOOO, I had to go out and buy another router. This one is trash bound. DO NOT PURCHASE NETGEAR (AC1750). I bought ASUS this time.

Absolutely horrible customer service and product quality. We purchased the Nighthawk router specifically for gaming and about 8 months in we cannot sign into PSN. Called to figure out the problem and was told they could figure it out but since we were past our 90 days we had to pay an additional fee (about 130.00) for them to tell us the problem. After talking to three different people, the last a supervisor, and being told the same thing we came to the conclusion... do NOT waste your time with NETGEAR. It's a scam. Waste of money and time. So we will throwing out this piece of garbage and buying another router from a better company. I hope this review prevents someone else from wasting their time with NETGEAR.

Probably the most inconsiderate "do nothing" company I have ever dealt with. They sent out a message saying to update their router. Several of us tried to use their directions and were unable to connect. I wrote their consumer help group, not once, twice, three but four times without a response from these jerks. If this router were not new, I would bash the freaking thing to pieces and sent it to San Jose. Piece of crap.

We bought a WiFi router hoping to expand our range. After several months and continuously resetting it. We gave up. A year later we got a different WiFi service and thought we’d try again. After many more hours and $89.99 for “Customer Care” we tried again, only to be constantly kicked off. They guaranteed if they couldn’t fix the problem or refund the charge. Unfortunately, they did not fix the product, or refund the money. NOT WORTH YOUR TIME OR MONEY!!!

Just hung up the phone with what I thought was NetGear support. Turns out it's “Gearhead” support and the price was $139.99 for a “subscription”. I did not need a subscription but rather just needed the firmware update rolled back that was installed on my Wi-Fi extender which was offered by Netgear. This is nothing more than “ransom ware” where they download code to your hardware and it screws your device up so you need to call them for “support” and they charge you for it. I think the California Attorney General would like to know about their policy. 100% scam and tells me all I need to know about the company and their products. This is the last device I will buy from them.

Over time I have tried to get tech support from Netgear. They were a dependable company, but no more. It is impossible to get to talk to someone about a problem with their Arlo camera system. I am finished with Netgear products.

DO NOT BUY THIS PIECE OF JUNK!!! I just expected with a brand with the recognition of Netgear I would get a router that worked. This hunk of plastic throttles my Ethernet bandwidth, and even though Netgear support is very friendly, they could not help me. I was using the router to get wifi as my Spectrum modem is ethernet only. I plug my laptop into my modem and get speeds of 70mbps++. As soon as I plug it into the Netgear WNR2000v5 router it drops to 35mpbs... both wired.

I called in to cancel a subscription for the Arlo camera system iCloud that I have never used. In fact have written off my 400.00 dollar Arlo cameras as being crap. Trying to cancel the subscription to their cloud at 14.99 has been all but impossible. When the lady in customer service transfers me to the secondary person in charge of canceling subscriptions they reply in a foreign language and when asked for someone that speaks English they sit silently without doing anything. They mumble and avoid direct conversation as quietly as they can.

Purchased two NetGear X8 R8500 Routers. Both Routers failed almost two days after plugging them in the wall sockets. The power light remained amber and the routers will boot. Both units sent back to NetGear and replaced with new ones. Same problem occurred. Both routers are on their way back to NetGear. They seem to have problem with these routers but are not telling the customers.

The support № wasn't even on their website, I had to search for it online. Then, I am told that you only get 90 days of tech support! But, the № said, you could connect to their premium line and get support either IF it is a hardware issue, or IF you pay them a lot. Thinking it might be a hardware issue I connected. The lady was nice at first, and told me it was not a hardware issue, but then kept giving me advice on fixing it. I simply thought she was being nice and that they were less strict on their rules than they had made themselves out to be.

I had a bad experience yesterday with Netgear customer support. I was trying to replace a rented Comcast cable modem with an Arris cable modem that I purchased. The Arris cable modem did not work with my Netgear wireless router, so I called Netgear for support. After a lengthy discussion involving all sorts of information about the problem, the Netgear support person (who had a strong Indian accent) said she could fix the problem by remotely changing configuration settings in the Netgear router. But because the Netgear router was out of warranty, I would have to purchase a service contract of $140 for one year or $230 for two years.

I bought a Netgear router 2 years ago. It was supposed to be a good brand that would last 3 to 5 years. It's year two and there is a problem with the router. I called Netgear, waited 30 min. to talk to a representative and after they insisted on asking a bunch of info, another 30 min. They finally told me their high end router that should last years only has a 90 service warranty and I would have to pay, a lot, to use their service dept. All the router needed is a software update and they won't do it. Wow, spend big money on their product and cannot even get a software update. They want to charge you big $$ for a simple update. Buyer BEWARE! Netgear is not worth it. I called Comcast and they are coming tomorrow to install their router with "free" updates/service!

If you're looking for a fast and reliable wi-fi experience, then Netgear is definitely not for you. This week, I had an issue with the Netgear router. It was slow and sometimes crashed for no apparent reason. We called their tech support and they said that they could repair it and offer a one-year warranty for a ridiculous fee. They don't even offer any troubleshooting tips and we couldn't search how to troubleshoot because of the damned wi-fi.

I called my cable provider as I was getting poor network, they sent me to Netgear as it was a router problem. Netgear would not help me unless I paid them a large amount of money. I explained that I did not buy my router. It was something my cable company put in but they still insisted that I pay for help. To top it all off I told the customer service person I could not understand what they were telling me due to their accent and asked a # of times for a new support person I could understand and they would not transfer me to one, be just sat on the lone breathing onto the phone, when asked he would just start talking again and I would tell him, "I can't understand you." I was on this call for over a 45 mins and got nothing resolved... going to the cable company for new router tomorrow (not Netgear) plus it be cheaper to get a new one.

Called Netgear because my default password set by Netgear was not working. So I called. Was told the router I had purchased was not mine but they could still help me for $49.99. Asked them why I should pay for a firmware that was not caused by anything I did but by their product and got no answer. I hung. Called again. Got a lady who said the same thing and told her I was not paying $49.99 when I know it's firmware issue. So I proceeded to go into the router settings and found a firmware update for 4 security issues with passwords. A 30-minute phone telling me I am wrong and to pay them because I broke the router... The firmware update I had to find on my own through troubleshooting. Took 2 minutes. My router was also just over $50 and I asked why should I not just go buy a new router and the best answer I got was "Because I can fix now. You just have to pay us". So I finally said "** you. I'll handle it myself."

The D7000 Nighthawk router/modem by Netgear failed after 6 months. Getting through to customer service took over 30 minutes. I asked for a refund or replacement. A refund is not possible. Replacement is only possible if you either pay for the shipping of the defective product back to them or give your credit card number to some guy in the Philippines - yeah right! I had two reps hang up on me. I was not rude but I did request to speak to someone else. After hours of trying to work with them I called corporate.

My internet went down the other day, so I called my provider and they did some troubleshooting and found that the wireless router was bad. I called Netgear support and the tech was very helpful at finding the issue and offered to resolve it. However, when I asked how much it would cost she told me $139.99 to fix it and that would give me a one year protection plan on the software. I told her that was way too much and I wasn't interested, so she put me on hold and then offered to fix it for $89.99 with a six month plan. Again, I wasn't interested. I was put on hold again, so I hung up. She called back and offered a one time fix of $49.99 and again I said no.

Netgear Modem Router - Spent two days trying to get my internet connected. Provider did not know why the internet was not working and my daughter tried everything they asked including reconfiguring the router twice. We went out and purchased a new adaptor thinking this could be the problem... still not working. The only thing was the router which was almost out of its 2 year warranty. We found internet was working if we bypassed the router so we went out again and purchased a new router to see if this was the problem... and lo and behold we have internet again.

Contact NETGEAR Support. "Hi John, Product Model: R7300DST, Serial Number: **, Purchase Date: Jun 13, 2017. Contact us by Phone. Please provide us with this case number ** when you contact us so we can assist you quickly." Spent 1 hr and a half no real support. I bought 4 of their Night Hawk AC1900 from Best Buy and none of them had the DST adapter in them. I opened 2 of them in the Best Buy. They told me to contact Netgear. I did and they said, "Not our problem. Contact Geek Squad." I asked to speak to a supervisor and the operator put me on hold and came back trying to pretend he was a supervisor. I called him on it and when he was trying convince me he wasn't the same person he said, "As I told you earlier". I said, "Ah ha. I knew it. You are the same person." There is no real soul left in this company.

Do not buy their product ever, I bought their router and a year later it started giving me super slow speed. Once I called them. They said that it needs to be updated and to do that I need to buy warranty which is $89 for six month. So now I have useless router unless I'll pay for the warranty more than I paid for the router.

At first, the "support" team (really should say, sales team) act as though they are helping you, get your pertinent information and seem to be on their way to helping resolve your issue... Don't Believe Them For A Minute. "Oh yes, I see this is covered under your warranty, few more minutes, please hold, yes this is covered, hold unfortunately this is not covered." They use the strategy, "let me just check, please hold while I check that "your" issue is covered under the warranty." And of course after going through many hoops... it's NOT. REALLY?

The WORST customer service I have dealt with. They seem not to care. They want 3X what I paid for the device to provide technical support. How can I give the NEGATIVE Stars? I will NEVER buy another Netgear product!

I purchased an extender about 18 months ago and was never happy with it. While it's signal strength was usually fine, it was so slow that streaming video was almost impossible. I finally gave up and moved my router next to the TV and everything now works perfectly. The only problem is that I no longer have internet access on my desktop which was hard-wired to the router. I tried to hard-wire the extender to the computer and use it as an access point but even though it was connected to the router, it would not give me access to the internet.

I recently bought two C600 Wireless cable routers and both failed within a year. Netgear at one time was a quality product but with the last two products all I have seen is failure. It's all about revenue because they obviously down. Have faith in their product with only a 90 day warranty, of course you can but additional support but at a cost (again revenue), not about quality control of a quality product.

My roommate owned the router and the cable modem at the place. He just moved, so he took all of that with him. I knew I had to buy a new router but he had an older cable modem from his old place that he was willing to sell me for really cheap. I took it and connected it, but it wasn't able to form a solid connection. I call "WOW!" assuming I just had to let them know about the change and register the new device. That wasn't the problem. So I call Netgear, and this is where it gets interesting: the customer service rep tells me since the modem is no longer under warranty, he cannot reconfigure it. Yes, you read that correctly, you need an active warranty on the device for it to basically be used at any location other than its original one. The price? 150 dollars for 1 year. 80 dollars for six months. 50 dollars for a ONE time activation fee. Insane.

If looking for a Router Modem, I would strongly suggest you keep away from Netgear. Twice this unit has kicked out of wifi. The first time it required only a factory reset. Several months later the same thing happened but this time it would not reset. I contacted my cable company who ran diagnostics and the wifi was working fine. Then I contacted Netgear who instructed me to do a factory reset but it would not work, four times it would not work. Then I was told I would need to buy a support package for any further help.

Netgear R8500 X8 2.4GHz Channel FAILs shortly after purchase! I bought the R8500 Nighthawk X8 WIFI router on 11/28/2016. The router worked fine out of the box. I connected about 20 devices to it, including both 2.4GHz and 5GHz devices. Several of the laptops achieved 866Mbps links. Using the Genie software I was able to map data rates throughout my 3 story home. I was very happy with the router.

This was by far the absolute worst customer service experience I have ever gone through. To give you an idea of how bad it was, I had to speak to my internet provider, Comcast, before diverting to NETGEAR to resolve this issue. Comcast has been ranked the number one company with the worst customer service for several years, and they paled in comparison to the level of incompetency that NETGEAR representatives and policies exhibited to me.

After I filed a report on the website to replace a defective product, I was directed to call. When I called, I had to wait more than 20 minutes to finally have Bomgar answered. She asked me to do some testing. When I connect my computer to the cable modem, my internet works fine. When I connect through the router, my internet did not work. We reset the router. It did not help. Then I was told that I have to pay $149 before she can test and then decide if they would replace the defective router. It is ridiculous to pay $149 for a router that costs $39.97. The router is under warranty and I have the receipt.

My router failed after about 2 years use. Company claims it offers lifetime guarantee. However, when I called company I was put in touch with guy whose accent caused great difficulty in conversing with him. Eventually I learned that if I will send them the defective device they will send me an identical device. But according to Netgear employee this process would take about three weeks, meaning I would be without internet this entire time. I believe if they were serious about honoring guarantee they would have developed a much faster replacement policy. At present it seems to me their policy is intended to discourage people to return defective devices. In addition, when contacted by USA citizens the company would be well advised to employ people who know English without strong accents that make conversations both too long and too frustrating.

I just wanted to change my Netgear router password. When I did so my wireless shutdown. I painstakingly looked thru all the Netgear websites trying numerous "solutions" they came up with. Nothing worked, SURPRISE! So then it's time to try to find a phone number to call for customer service. I would've found a four leaf clover faster. When I did find the elusive number I was immediately greeted by "Daniel" in a very busy, very loud call center who told me that a link went down but he could immediately re-establish my Wi-Fi for $189.00 dollars providing a 2 year warranty. I bought the router 5 years ago for $70.00 and was told by "Daniel" it should last 12 years. When I expressed my concern over the absurdity of his solution, he then lowered his tech rate to a fee of $89.00.

Me and my daughter both have different Netgear routers. The one at my house we are on the 3rd router. All three were different. They kept getting more expensive and took me forever to find a number to dial to get an actual person on the line and ultimately they wanted to charge me anywhere from $49 to a 100+ dollars for continued access and help so my router will get its 10 years use out of it. I was on the phone with them for over an hour and they tried to sell me the 1-year and 2-year so-called extended warranty plan so I can get help with the reconfiguration and upgrades of the routers every 5 to 6 months so that my router will work the 10 years that it is supposed to work! Then I said, "Forget it" and they said, "Oh let me talk to my supervisor. Wait we have a $49 fee for this one time(???)..."

I purchased a Netgear signal extender 8 months ago. It suddenly quit extending the signal even though the lights say it's working. I called customer service thinking that the product needed to be reset or something. A "technician" from India gave me a song and dance, said the problem obviously wasn't with the extender, and said he couldn't help me unless I paid $89 for a 6 month technical support contract. That's as much as I originally paid for the product. Oh, but for $89 they will also support my router and computer. I wouldn't trust them to service my cat. Netgear obviously isn't in the business of making reliable products. It is in the business of raking in money on technical support. I will never buy anything made by Netgear again and I am spreading the word to others.

Called for support on router and was told I only had 3 months of it and now I will have to pay $120 for help. Is there product so bad that they need to make money on the purchase and then in 3 months shake you down for $120 or you can go to hell. I had no options but to pay them. A class action lawsuit should be brought against them.

What they all have said! Was going to purchase an Arlo security system until I found out it was made by NETGEAR. Previously purchase an expensive router and unfortunately found out how their customer service is set up. There is none. From that point on I have been steadfast in my resolve to never purchase anything from them again, or from any other company, who make it a point and policy to attempt to have no communicate with their customers (unless of course you pay them another $150). I believe it's time for consumers to unite by voicing their displeasure in how they're being treated and boycott these corporations by not buying their products and informing them the customer comes first!

We have tried a few Netgear routers and have had problems with all of them. Our ISP said they hear that a lot. The tech support gives bogus advice about how to fix the problems. This time they said our ISP was blocking our router and we need to get the IP address from our ISP. Our address is dynamic and our router is set to automatically detect it & has done so successfully off & on over the past 6 months since we purchased the router. Netgear Tech refuse to help unless we purchase an additional warranty so our latest and last Netgear router is going in the trash and we will never buy a Netgear product again.

I have had my Netgear product for a year. For some reason my work and personal cell phones were disconnected from the WiFi connection over night and the password would not work. I called Netgear Customer Service. The representative told me that it would be an easy, quick fix, but that my warranty was only good for 90 days so I would have to pay $49 for her assistance. I would NOT buy this product again since they're not able to assist with such a quick, easy fix. It's extremely disappointing.

I was having issues with intermittent internet drops, so contacted my ISP. Everything was clear on their end, so the next step was checking my Netgear Router. When logging into the router configuration thru routerlogin.net, and trying to get the modem to find the latest firmware, the device always said that the "server didn't respond - update failure". I called Netgear, and they tried to sell me a service for $89 for extended tech support. I explained that it was THEIR product failing to update from THEIR server, so it was not an 'operator error issue'. They refused to help. I later discovered that I could EASILY AND FOR FREE MANUALLY DOWNLOAD THE FIRMWARE AND INSTALL IT MYSELF. Would have been nice if they would have told me that, but instead they tried to stick me with a CHARGE HIGHER THAN BUYING A BRAND NEW ROUTER to get their tech support. No help offered without paying $89! THE WORST!!!

It seems every day we hear about company's customer support services declining while the cry of their customers fall into some bottomless void in a database somewhere never to see the light again. It's understandable when company's representative makes a mistake when dealing with a customer but what makes or breaks a company is how they respond to that error.

The router's WiFi signal kept dropping. Netgear said I bought this product one year ago! I said no, I bought it 3 mo ago. Customer service said send proof of purchase and they will send me a new router. I did, sent it from my phone, but when I called them back, to check on the receipt. They said they didn't get it. I sent it again by a friend. Now when I call they disconnected me. Your number shows up and is associated with your case #. I will never buy their product ever again! Rented Spectrum router and now pay a monthly fee.

I called Netgear tech support to find out if I could use the N300 Wifi Cable Modem, Router as a range extender. It was simply a yes or no answer. The tech insisted they needed to see the system I had already installed. I grew suspicious as I just wanted a yes or no answer. I let them connect to my pc and they did some checks and found that my pc had a 40% probability of being hacked. They offered to protect my system for $199.00. I knew they wanted to find something to charge me with. I simply said no thanks and ended the call. I never got an answer to my question! I will return all netgear and never buy from them again.

Terrible english and rude. Tried lying to me about the problem and saying I had to pay to get help. Tried telling me my IP address had a virus... HUH??? Didn't know an IP address could get a virus. They tried telling me I can have several devices plugged into modem without a router. Needless to say I would have got better support from a jockstrap.

I purchased a Netgear router from Costco and it didn't work. I called their customer care service as it was only a few months old and was told it was because I had a virus on my computer and a lot of other problems, that later checked out to be completely untrue. The technician was from another country and difficult to understand. He told me that I could purchase a special virus protection program that would help clear up the virus that had attacked my computer and offer protection for an entire year for over $100. When I said I would think about it he became very high pressure which aroused my suspicions.

I called Netgear's customer service department because I was having a problem with my router not sending a WiFi signal. When I called, I was connected with a woman in India who I could not understand very well. Likewise, she could not understand me. I am usually patient with the person on the other end as they are just trying to do their job. We spoke on the phone for 45 minutes when she finally "solved" my problem. She said that there was a problem with the hardware on my router and that the only way to fix it was for her to access it remotely.

I attempted to set up my newly purchased NetGear Wifi Range Extender from Best Buy. When following the instructions I could not seem to get the 5 GHz Link Rate LED light to verify connection. It would light up (along with the 2.4 GHz light) and then the 5 GHz light would go out. After repeating the procedure several times, I attempted to find the NetGear phone number.

I bought a Netgear router yesterday, 90-day warranty included. I needed to port forward, I called up Netgear. I had to pay 80 dollars for my issue to be solved. I said I had a warranty and the Indian woman that was calling me didn't give 2 ** that I had a warranty, so I said to her to ** off and hung up. 0/10 never buy from Netgear. Scams, horrid customer support.

I bought the modem/router in one worth almost $300 dollars and now I am having a wifi problem. Contact the Netgear tech support and they said that I need to pay them once the wifi is fix. This is BS, so my money is down the drain. For everyone that will be reading this DON'T BUY ANY NETGEAR MODEM/ROUTER PRODUCTs. IT WILL BE A WASTE OF MONEY. Serial # 4BE25C7AA1BEA and MAC # **.

I sent Netgear their product back with a tracking # ** and my complaint because they refuse to honor the warranty. So they end up telling the BBB lies and said I smashed it with a hammer when the US mail delivered it to them intact. Long story I got done wrong. They are calling us mail a liar when it was in the box intact with my complaint.

I could not get the Wifi range extender AC750 to work so I called customer service and Brian was very nice and helped me walk thru the steps to getting it hooked up. I thought I was done until he said, "I had virus detected and other people were hooked up to my IP Address." So the next thing he said I needed to do was to purchase their virus protection for 1 year @ 100.00 and I fell for it. Then my mother in law saw this website and showed me so I cancelled my card, but they must have changed up the wording instead of using service contract. Now its virus protection services.

I needed help with online technical support. I was connected with someone from India. I think this person could not understand English. We spent nearly 30 minutes just trying to spell my name and address. His ability to answer technical questions was very poor. Had to hang up and call Best Buy where I purchased the item, and received very poor help. Probably recommend staying away from Netgear.

I purchased an Arlo camera system and one of the cameras did not have motion detection. I have repeatedly called and after stating I would get a replacement camera instead I got an email stating my case would close in three days. I have spent hours trying to contact them via phone and email. Now they state it is under review but can't tell me what department or give me a name of a person to call. Their website is poorly setup if you are looking for assistance and tends to be circular in its direction. Finding a phone number is a challenge as well. I would not recommend this company after my many contacts to resolve being shipped a defective camera.

I am a level 3 technical support specialist. There are concerns about Netgear selling devices that have known technical issues with incompatibility between the device and ISP. I am referring to the purchased item stand alone Netgear Modem. Model CMD31T. After a year of intermittent service with my ISP the conclusion was the cable modem had intermittent failure. It connected to the internet but had problems with DHCP server with ISP. After running some tests with Netgear Reps in India and discussing this with level 3 engineers with my ISP it was determined the chipsets were malfunctioning. I have the case numbers from Netgear and documented the known issues of the modem with other engineers from different ISP's. All of this BTW is public information and all you have to do type in the brand device model name and the words "known issues."

Being sensitive to Radio frequencies from regular router, I contacted my server who recommended a Best Buy product Buffalo ethernet. They didn't have one, instead we purchased a Netgear GS605 5 port gigabit switch. It works fine on the home computer, but can't on my Laptop. My server has no idea how to help me. I had to register the product to get tech support from NetGear, which I did. They gave me a password which does not work on my default network. Disgusted with the emails and requests that Netgear themselves phone me to resolve this I phoned 5 times January 10th. My calls repeated were dropped, recordings, and of the 5, one live, foreigner speaking poor English answer. I requested another more well versed in English and was re-routed to the same recordings, "are you requesting Tech. support? Yes or no?" Trust for technical support is low. Thanks to Consumer Affairs.

I had a Netgear wireless router, N300wnr2000 and it went out last January and I went out to Best Buy and purchased another one. We are snowbirds and went home in May and when I got back last week this one is out. I have tried to contact you without success. I am not good on the internet so tried the phone. Still nothing. I will never purchase your product again. And as far as I am concern you need a better support system.

Technically (-) 0 review for this one! I had a Netgear router for almost 4 years since July 2012 years. It was working fine until October 2016, I started having connection problems. I called customer service and the agent told me that she will help me fix the device but I have to purchase their support services which costs $139/year or almost $200 for 2 years. I was ASSURED that the problem was NOT the router but from the "communication" between the router and my internet provider. That getting a new router will not fix the problem. The agent was very persistent selling the "support service". That should've been a red flag! But I fell for it! Fast forward 1.5 months after, my router stopped working (again). At this time, they weren't able to fix the problem... And guess what??? They're selling me a new product!!! Seriously? That's just too fishy!

This company is operating a scam and will continue to take people's money for phony service contracts. Like others, my service provider told me to call NetGear because the router device was connected on their end but it wasn't allowing me to connect to wifi. I called customer service in India... they told me I needed to pay 130.00 for a 1 year service contract. I said no and they insisted that they knew what the problem was and only they can fix it remotely if I pay. First of all, I will never in a million years be proving my cc info to someone in India. Second, the plan costs more than the product. I'm sure they designed it this was to only work for a few short months then try and stick you with that BS. Well, guess what... I'm going to return that piece of crap to the retailer and purchase another brand.

I purchase a $250 router from Netgear about 7 months ago. I had intermittent wifi signals for most of that time. The unit finally stopped working outright. I called the tech support line in India. They wanted to $89 to tell me if the unit wasn't working. After many calls and being hung up on and decided to return the unit to Best Buy where I purchased it. They told me to send it back to Netgear for repair. I contacted Netgear return department and they made significant effort to not complete a return. They finally accepted to exchange the unit with a refurbished unit. Someone else's piece of junk. This is the last Netgear product I will ever own! Shame on the CEO of Netgear for running such a bad business. They sell bad product and then try to get value by ripping off their customers with bad tech support.

My modem WiFi router is 90 past their warranty, which I would consider if something was faulty or broke. Netgear has a update a patch they need to send to my router. For them to send a signal to my router they want $50 for a 6-month subscription or $175 for a 2-year subscription. Could you imagine if Apple or Droid wanted us as customers to pay for every update or patch. They would be a multi-zillion dollar company or they would be bankrupt as not one of us is going to pay for a patch on our phones that update probably 2 times a week.

I bought a Netgear N600 from Staples and after 7 months it failed. I called Netgear and was treated very rudely by some Indian man who I could barely understand. He acted smug and told me that he could fix the problem but only if I agreed to pay for a 1 year tech assistant fee. Nope. I told him that if he didn't help me fix this problem, that I would NEVER buy from Netgear again. He wouldn't help. I gave him as terrible of a review as I could on the Netgear website later on and have since moved on. I'm not wasting any more time on that company. Won't ever buy from Netgear again and you shouldn't either.

Purchased and installed new Netgear Nighthawk AC1900 R7000 Wi-Fi router June 2015. I will call the unit functional. The help from customer service was inadequate from the beginning. After countless hours of email and phone contact I realized the customer service is designed to placate, but not cure problems. I recently received email from Netgear indicating a security update (VU #582384) should be downloaded and installed. I have spent 7 hours attempting to access my Netgear settings. NOT A Chance! I believe the inept and cursory attention of customer service at Netgear should be considered by any potential buyer prior to any purchase.

I have a Netgear wifi box and have been fine with it until I bought a Amazon Fire Kindle. I cannot get the authentication to go through. Spoke to my internet provider and the router I have is fine. Then I contacted Netgear because it seemed that was my problem. First off they wanted to charge me more than I paid for their wifi box for tech support. I am not about to give them $140 for a year of tech support when they can't even help me with what they call a small issue - easily fixed. Also, I do not want to business with companies that send their business overseas - India tech support is BS. You are an American company - support local business. I am DONE with Netgear. BOO!

I had a router that doesn't work now after 3.5 months of use. Now all of a sudden the damn thing doesn't function properly. The internet globe icon on it no longer stays solid and now either goes out or blinks repeatably. It doesn't seem to hold IP or DNS servers properly. I called the ISP because I assumed it was their issue. So we tried everything, resetting factory default, registering my modem, power cycling, and even resetting the connection on their end. NOTHING WORKED. They were having issues even getting the modem to show up on their end of the system. So they sent a technician, and he plugged in another router, and it worked!!! The technician said that there was most likely something wrong with the router since even a FACTORY RESET would not fix the problem.

Unit was purchased August 15, 2016. Unit failed to perform. Called customer service was called, spoke with Taiwain, then spoke with very rude people from India. Went through hours of diagnostic procedures and hold time. Tried for force me to purchase another extended warranty and I refused so they indirectly refused to help me. Being that I had an extended warranty from the purchasing store, the store warranty company would not honor it because it was still in factory warranty. But Netgear customer service WOULD NOT ALLOW ME TO SHIP IT TO THEM for repair. Strange... So if I were you I would not purchase a Netgear product ever again. I won't.

IT'S NOT THE PRODUCT QUALITY BUT THE SERVICE THEY PROVIDE THAT MAKES FUTURE BUSINESS WITH THEM UNTHINKABLE!!!

Purchased a Netgear router 3/28/16.. Within 7 months the thing just stopped working. After confirming with Cox that the router was indeed the trouble I called Netgear. They told me it was a problem with an update and easily fixed BUT... my free 6 month support was over & I needed to purchase another 6 mos support program for $90. I paid $110 for the product itself. After reading the other reviews I feel it's a scam with NetGear to keep purchasing support programs. I will never purchase a NetGear product & will warn friends and family about this scam. P.S. Still have the receipt.

I purchased a Netgear router in March, it stopped working and I called my internet provider and she helped me figure out that my router needed an update. No big deal... I called Netgear assuming they could help me out and get it up and running. I called them and they said they could get it running no problem, but had to give them a CC number before they could proceed. He assured me that I wouldn't be charged to see what was wrong with it, because I was thinking about trying to take it back to where I bought it. I was hesitant but agreed to have him check it and sure enough because he was able to get it working I was charged for the 6 month extended warranty for $90. As I'm reading these I see I'm not the only one that has gotten screwed by them. I can't believe they operate like this. I will go out of my way to tell everyone I know to NEVER buy Netgear. Total BS.

Like other purchasers of Netgear products, I bought a product that did not work and felt pressured to purchase a Netgear service plan to get the product working properly. However, purchasing the service plan has not yet resulted in the product working. I purchased the Netgear EX6150 to use as an access point to extend WiFi coverage in my home. After going through the setup steps, and connecting it to the cat5 wire on the other end of my home, it did not work. I know the wiring is not the problem as I actually tried two different cat5 wires, both of which have been tested. I called Netgear customer support and went through all of the setup steps again. When it still didn't work, Netgear told me that I needed to contact my internet provider to change the security system on my router, which I did. My internet provider made all changes that needed to be made, but the EX6150 still did not work.

I purchased a Netgear adaptor as part of a WiFi system a few months ago and it was working fine. This last Sunday they sent me an notice saying there was an update available. I clicked on the update and while the system was updating I lost access to the internet. I tried uninstalling Netgear and reinstalling it but the result was the same - that Netgear could not recognize my USB device on the desktop computer. I called my provider and finally Netgear and no one could help me, but Netgear said they could fix the problem if I agreed to buy their $140 service agreement for one year. I told them that I was not going to pay them for a problem that they created, because everything was work fine until I unfortunately tried to install their update.

10.19.16 I tried (4) times to contact Netgear via phone to help with a repair parts purchase. One of my customers either lost or stole the power supply from one of my Netgear GS308 switches. I need to replace the power supply. After over 2 hours calling them (4) times (New Delhi) I eventually was on 15 minute +++ holds each time and the line finally went dead. The representatives I spoke with briefly, before they put me on terminal hold, could barely speak English - although I'm sure their English is much better than my Indian. Eventually, I just gave up - which is what they ultimately want. I now have a perfectly good GS308 network switch without any way to plug it in to the wall. I'll buy another switch, but it won't be Netgear.

I purchased a Netgear 72 which is a router/modem combination in July 2016. I have been on the phone with Netgear for over 3 hours trying to get this piece of junk working properly. They tried to tell me it was out of warranty and they want to charge me $140 for one year's warranty. This is 2 months after I made the purchase. What kind of piece of trash equipment can't last 2 months when you pay almost $200 for it? They say they can't do anything from their end to help me. Sorry. However, when I threaten to contact the Attorney General, file a class action lawsuit (I'm sure that wouldn't be hard to find enough consumers for) and contact the Aging & Disabilities to file complains (since I am older) all of a sudden my equipment starts working. It had been off all day and the minute the customer service representative went to talk to her "supervisor" it works!

Bought a Netgear router, worked fine for about a year, then had issues. Confirmed through my internet provider that modem was fine; issue was with router and they have me Netgear's tech support phone number. I had to give credit card information right up front, with the only option (aside from a 2 year tech support contract) being to purchase a 1 year contract of tech support for $139.00 in order for them to help me. They got the router working.

I had a problem connecting the Netgear Nighthawk. I rang for support and I was told my computer had to be scanned for viruses and it would be $80. I explained I was from the UK and they tried to charge me 80 instead of 60 and then pressured me over and over to buy their 1 year plan to protect my computer and other devices for only 160. It turned out they sorted out the issue through my Android phone which took 15 minutes! Paid 200 for this router as my house has 3 floors. Feel totally robbed.

Just like many people they said I needed $100.00 plan for all my equipment. I fell for it. The computer they fixed never worked right again, then in six months everything stopped working. I called and everybody knows the drill - put on hold, told to call back later, need to talk to somebody else then disconnected. Took bad computer offline, bought new Belkin equipment, everything has been working wonderful for 30 days. They just called about fixing equipment. Stay away from these hustlers and Netgear.

We bought a NETGEAR router model R6220 less than a month ago, which came recommended by the internet technician who came to service us. We began having spotty internet and wifi service about two weeks into it. I called the internet service provider, and after troubleshooting everything, he told me my modem was fine, it was the router that was the problem. He had me call NETGEAR'S customer service. He told me since the router had been purchased within 90 days, I was fully covered for service calls.

No product support - Warranty period is laughable. Happy until I needed support. They said you can throw it away and buy a new one or get a new warranty plan for $89, $139, or $229. I asked the phone rep if people tell her all day that they are just going to throw it away and buy a different brand, she said yes. Enough said, steer clear.

My internet service from Charter (in SLO) failed. I called Charter and they told me to get a new modem. I plugged it in and still no service. Charter suggested that I call Netgear (my router) service. The Netgear guy informed me that my router was working but I had interference on my private network and to fix it I had to buy new software for the router - I could get a 1 year guarantee for $139 or 3 years for $269. I suggested that I could just get a Charter router for $5/month and the NG guy told me that I could do it but it would not fix the interference and that Charter could not fix that. I decided it was bullpucky. I called Charter back and they reinitialized it and everything is working fine. SHAME ON YOU NETGEAR. I should also note that Charter service was excellent.

I contacted Netgear Technical Support. Issue was with my network and established IP addresses; for a fee of $150, a NETGEAR technician would fix it. Repeatedly declined, said I was not comfortable. Then he proceeds to 'fiddle' with programs on my page. Will return the product and, frankly, want NOTHING to do with NETGEAR. Stay away!!

I purchased a router today. Set up was a joke. I finally was able to connect the internet, but could not activate WiFi. I tried the online help, joke. It took forever to find a tech support phone number. When a foreign person, barely speaking English answered he put me on hold for 10 min. before I hung up. Very very dissatisfied with service so I took the product back. The product may be great but I never got to use it for the purpose I intended.

Like others here, I feel ripped off by Netgear. I misplaced my router passphrase and needed it for an iPhone reset. I called Netgear and immediately faced numerous hurdles to getting help. First I had to create a new account, as I'd never used my technical support since buying the router in 2011 (yes, in fairness, the product haswell). Then I had to create a case number for priority in taking my call. Once I'd done that, I called back, and after a few minutes was connected to a woman in New Delhi. She told me to receive technical support, I must buy one of three plans, costing $90, $140 and one more expensive price (two years worth) that I now can't recall. This was because Netgear only offers 90 days of free technical support after your purchase date.

My internet was hacked and in turn shut down our router. We called tech support (my 18 yr old much more tech savvy son did) and after looking at some things was told in order to fix this from happening again we needed the super security package. 12 months of super security. Well in less than 24 days we were DOS hacked. We could watch the guy on our history trying to mess with the computer by the minute. Finally once again it shut us down. Then fried our router. We purchased a new router. I phoned Netgear to ask nicely (for the first 45 min) to get a refund. After talking to 3 different people, was told I only had 10 days to ask for a refund (which was never told to me when purchasing).

As others have described, the Netgear warranty is useless beyond the initial 90 days. Although they advertise a 1 year warranty if your product breaks (as my Netgear AC7000 extender did six months after purchase) they will not replace or repair the product without first going through "technical support." To receive any help from "technical support" after the initial 90 days following purchase you must buy a support package for anywhere from $50 to $90 dollars. This is for a piece of equipment that cost $127 new!

I called to get help in connecting my router and I got a return call from Peter. In the beginning he was fine helping and then he started saying that my MacBook needs to be cleaned up and he can get me someone to do it. I told him that I am not paying but he kept saying that I need to do it. I told him I have a employee that works on computer so I can have him do it, he was getting upset and told me to calm down but I wasn't even loud. My daughter was recording everything since I have him on speaker phone and she's not happy what Peter was saying. I finally told him I don't need any service as I only need to get my wifi connected. What a scammer!

My experience with Netgear mirrored those in previous reviews and I, too, will never buy another product from the company. No need to go into specifics because the story is the same: lousy product, pathetic service (I spent 5 hours on the phone with their allegedly brilliant team of "Gearheads" and still couldn't get the unit to work properly) and an obvious effort to make contact with their "consumer advocates" nearly impossible. Adding insult to injury, when I angrily called to let them know I was returning the product, I also demanded a refund of the 6-month extended warranty, which I felt almost blackmailed into signing up for because they wouldn't provide the service unless I did.

I will not buy from Netgear again. My Wi-Fi extended lasted just a little over 3 months which was out of warranty by a few weeks. Unit stopped functioning. Did factory reset as directed and then had to call customer service. I am suggesting you NOT buy Netgear only because if you must call customer service you cannot understand any of their English. I believe they may be located in India. I kept getting cut off and called back 4 times. One person after another had such heavy accents, that it was not understandable. No one resolved the issue and wanted me to pay double for customer support than I paid for the unit itself. JUST A WARNING... DO NOT BUY NETGEAR PRODUCTS as you will have no telephone if needed. I guess Apple-type companies with customer service in USA are far and few between!

Request online RMA for defective WNR2000v5, the NETGEAR N300 WiFi router and subsequently was prompted to make a phone call to obtain RMA. Made two separate request - two cases 27020502 and 27020958. This phone call lands with Technical Support. Technical support will not provide RMA. Instead they try to sell their services. They want to charge to access your computer and WiFi device to fix a known issue. Indicating that you have to buy the service first.

I purchased the Netgear N750 Wireless Dual Band Gigabit Router on 9/12/2015 and as of 6/11/2016 I had been having problems for the past 3 months. And I was told today by customer support (via India) that I needed to activate my 1-yr customer service for $179 before they could help me and all I was asking for was a replacement router. I had logged on to the router previously and downloaded the updated firmware 3 months ago and the problem never resolved itself. I expressed my frustration to the customer service person and when I said I was not purchasing the additional $179 service agreement for my $80 product I was told there was nothing more she could do. I guess product warranties with Netgear really does NOT exist unless you want to pay for it.

Yesterday June 7th I purchased a Netgear wifi extender. I tried setting it up last night. The website the directions say to go to set it up did not work properly and would not let me set it up. Today I called Netgear customer support to get their help in setting it up. After 5 minutes of talking to a lady with very bad english she hung up on me. So I called back, eventually got another lady who couldn't speak english either and she also hung up on me. I'm returning their product to walmart and buying the linksys wifi extender and I will never ever buy another product with the Netgear name on it. I deal with several internet companies for different products and never had such bad customer service. I hope they go bankrupt one day.

Started with a simple problem with the router, which was never corrected, and ended up with a totally wiped computer. They are incompetent and managed to freeze my laptop and lose my entire data files. I have to have Dell restore my operating system. I immediately went out and purchased a Linksys router. Stay away from these losers!!!

NETGEAR WNDR4500v3 - I bought the netgear n900 wireless dual band gigabit router which had issues. I got a replaced router from netgear but never worked fine. The customer support were charging for the initial support which was pricey than the router price. Worst customer service ever. NEVER GOING TO GET A NETGEAR PRODUCT AGAIN!!!

Received an email saying "thank you" for my purchase of a router and registering. Contacted their CS toll free number and told them I never purchased nor registered. Spoke to 2 people who couldn't understand my English language but continued to tell me to produce a receipt and they could help me!!!??? What??? I got NOWHERE with these idiots! They couldn't and wouldn't give me any info where it was purchased or anything related. I'M VERY FRUSTRATED! Having to pursue outside help in getting NETGEAR'S sorry ass moving. God forbid anyone out there having to deal with this horrible company! Maybe this public review will make heads turn with resulting in a zero purchase!! A very very unhappy, unsatisfied and frustrated lady.

Bought their WN300 Router only a few months ago. Called because the router is dropping service all the time. Now already changed out modem. Told them I have a online business. Tried to charge me $90.00 to assist. What a awful way to create customer satisfaction and brand loyalty. This company could care less about its customers. They only want more money. I know now because of this experience never to buy NETGEAR EVER AGAIN and I hope this review saves others out there from dealing with a company like this.

They have worse technical and chat support. I just talked to LEE about helping about setting up my extender. And he ended up selling some security item. And I said I don’t need anything. I just wanna set up my extender and he hang up on me. WT... Pissed me off. And I was chatting with Ammy ** and I was try to explaining what was happening and she told me, “We charge 50 Dollars for this service.” I was shocked and I said, “I’m not paying anything,” and she said, “I think you are very poor.” WTF!?? Never ever buy again Netgear and I’m gonna return this crappy item. And I don’t need to deal uneducation people…

A modem should work within the first 20 minutes of setup. It is pretty simple, yes? But nope. Not with NetGear. Called their customer service and could not understand half of what the rep was saying. A complete cluster. Plus he lectured me on the limitations of their service agreement, which I already understood. Customers do not need a lecture, especially when they are spending about $300 on a modem and a router. Terrible, helpless, customer service. And the CEO is directly to blame. I will never buy NetGear again, simply based on customer service.

Bought WNDR3400 in Nov. 2013. Registered the product on 4 Nov 2013. Sent copy of sales receipt when registered. Got confirmation of registration with note that product had "lifetime" warranty. Unfortunately, I did not keep a copy although I still have original box with barcode. The on/off button malfunctioned and I could not turn the unit on. Called support. Got someone in India who spoke little or no English. Told me I must send proof of purchase. They had no idea what a barcode was. Bottom line: Netgear support sucks. I finally gave up. I have had similar problems with them on a Netgear extender. Don't buy their products.

We purchased a NETGEAR R6200 V2 gigabit router and when it needed configuration assistance, the technical support said we needed to pay for at least a 1 year technical support contract for $139.00 for them to help. This is a total rip-off. DO NOT BUY NETGEAR! All technical support ends within 90 days of purchase. I can buy a replacement router for what they want annually. Additionally, all their technical support is from India and they want you to provide your credit card over the phone. :) NO WAY!

I recently purchased a Netgear 74 2.5/5 gig router to replace my dead router. I was able to connect to the internet but was not able to connect with other computers on the LAN, which I had previously been able to do (no settings on any of the computers had been changed, no firewalls). When I called customer service and explained the problem I was told that since I could connect to the internet the problem was not with the router and there was nothing they could do. When I asked to speak to the next level of customer service I was told they were not taking calls regarding my type of problem. When I asked to speak with the supervisor I was told he was on another call and that I could call back.

Do not update your firmware. This is a scam run by Netgear. They send this email to people whose warranties on their product is expired so when you download and install update it causes you to lose internet connection, so when you call them to resolve this they tell you your warranty is outdated and refuse to give you the fix until you purchase an updated warranty for your router. It's a total fraud/scam and they need to be reported to the Better Business Bureau.

Post auto update of Netgear router the speed of data transfer, the wifi, and connectivity of the router has been affected. Upon contacting Netgear customer support I found that just before the update my warranty had run out and they immediately told me they can help with the speed, connectivity and wifi if I pay money. This was not told to me when I initially purchased my router that if I did not maintain payments to the customer service provider my router would be affected to the point it is affecting my business. Regards, Unhappy consumer.

We bought a Netgear router/modem combo to use with our Time Warner internet because it had the best reviews. It always had spotty outages but in the past week, we stopped having internet for any period longer than 5 minutes before the network dropped off. We had Time Warner out here 3 times trying to figure out the problem and it was determined that the Netgear router was the problem. We spent several hours on the phone with Netgear tech supports but none of them were knowledgeable of the product at all, and none of them spoke English well enough to be understood. They continuously asked the same questions over and over and would never listen to us when we tried to tell them that we had already tried anything. When we explained what we thought the problem was, they had no idea what we're talking about and continued to instruct us to do the same things that we had already told them didn't work.

First of all the phone is a joke. The automatic machine couldn't understand YES or NO answers. The foreigner on phone could barely speak English and could hardly understand it. He said it couldn't help me if I didn't provide him proof I just bought the router. WHAT! I asked where to send it, he gave me an email address to send proof, and told me to give them 48 hours to review the proof. WHAT! Are you for real? He wouldn't answer any questions and I personally have never seen such disregard for customers. Really Netgear is this the way to treat customers. Think you get repeat business from what I dealt with and all the rest of the people that gave you the lowest rating. Think of the customers that you don't get from word of mouth. Not to mention it says a lot about a company that cares so little about their customers.

My router was working great. When I updated the firmware with a Netgear update, the router would not work properly. When I contacted Netgear support, they said they could fix this but I would need to pay a fee because the router was out of warranty. The router is a little over a year old. They said they haven't had other complaints about the firmware update so there must be a problem with the router and it is out of warranty. I told them a number of times that the router was working great before the update. They refused to fix the router and they refused to remove the update unless I paid them. Netgear does not stand behind their products and is not interested in doing the right by the customer. I will never buy another Netgear product.

I contacted support for Netgear 49 to get help with connecting my dad player after trying to connect as the manufacturer suggested. I was advised that it was nothing wrong with my equipment and they could help but first I would need to give them my card no. and they would connect for me. When I said no, he told me "Sorry" and hung up.

Purchased wifi range extender. In fact two different ones. Instructions did not allow these items to be installed correctly. Called Linksys Netgear customer support. Foreigners answered. Could barely speak English. Reading from script. After 45 minutes after allowing access to my laptop they tell me I have been hacked and they can fix for a price. I went immediately offline and hung up. They called several times to continue to pursue me paying. Really disappointing when you buy a product that will not work and then the third party support company tries to rip you off. I will never buy Netgear again. No receipt. Item returned.

I would like to ask your opinion on the following: Netgear, an NAS (network attached storage) manufacturer in the US, tried to help me because I couldn't get to my data anymore. By phone they gave me wrong instructions and as a result all my data was wiped out. Important: They have admitted their mistake. They offered apologies, a new NAS and one year Spotify, however they fail to take responsibility for the costs to be made to have data recovered by a professional company, which would be a couple of hundred dollars. In the meantime I have sent Netgear the following message:

I just paid $110.00 for a modem/router combo. After being unable to get connected to the internet I called their technical support number. Per the box the router came in, Netgear provides free technical support for 90 from date of purchase. I purchased it yesterday. Because the router was manufactured 3 years ago they wanted to charge me. I asked to speak to a manager and after being on hold for 15 minutes, a floor manager (who I could barely understand) told me they needed proof of purchase. I told him if I could get connected to the internet I would be more than happy to provide it. He said without it they would not help me.

I called for an issue with my router, I was on hold for 55 minutes before I was able to speak with someone. All the agent was able to tell me to do is the basic stuff that most people already know to try such as unplugging and plugging back in the router... Luckily while I was on hold I did enough googling and was able to edit some QoS settings for the router to fix the problem. I told the agent while I was calling and what I did to fix it and she had no idea what I was talking about. I'm not sure she even understood the basics of the English language.

WORST CUSTOMER SERVICE EXPERIENCE EVER!!! I never write reviews, but this time the service was "sooo baaaddd..." Netgear Executives, if you're listening (or even care) spend a buck & get American customer service reps. individuals whose English can be understood by Americans (good grief, the dude sounded like a pirate, the accent was so bad)... And what's with having your reps read a novel when asking a question. C'mon man. Is it that hard to train a person to answer the phone, "Hi, how can I help?" Why do they need to read, "Let me ask you this if you don't mind..." after every verbal encounter.

I will never purchase NETGEAR product ever again. It is so ridiculous that you are required to purchase tech support of 129.00 to seek replacement under the 1 year warranty. The product has failed and you are not willing to replace it under your so called warranty. Do you see the logic in that??? I can buy a new router for the price of your tech support. This is a failure to say the least. Don't offer your warranty if you are not going to honor it.

My problem was with a Netgear wireless connector that purchased for my desktop PC. My previous connector from Buffalo had broken, and when I went to the store for a replacement, Netgear was the only product that they carried. Following the install directions from the CD included with the product, it was able to find multiple networks including my own, but could not connect. So I called customer support and after getting fed up with the automated system repeatedly telling me in a VERY wordy, very slow pace that it cannot understand me, I finally started saying "operator" continuously every few seconds until it transferred me to a generic line. When the operator finally answered, he talked in a similar painfully slow wordy tone.

I can't even begin to describe the frustration, anger, and time wasted with the netgear foreign customer support that are unintelligible (yes, and unintelligent). we just bought a netgear router and modem and the internet connection continued to drop and we were not getting the speed. 6 hours on the phone with them; each agent changed the settings of the previous agent stating that they were doing it correctly; they finally decide that the router is defective and that we would have to pay shipping for another; another round of arguing led the agent to decide to send us expedited, free of charge, a new router. When we called back to confirm this, netgear said that we would have to pay for the shipping unless we wanted to wait two weeks and hung up on me - I went to best buy to purchase another router.

I bought this router because my internet speed was too slow but at this point I rather have a slow speed than have to call NETGEAR again. I'm currently on hold with them and have been for almost an hour. This is after I hung up yesterday because I was fed up with holding for over TWO HOURS. All I need is for them to change the NAT type from type 3 to type 2.

Do not buy a Netgear Extender. The concept is wonderful, but the product does not work. Netgear's customer service is not bad once you get through, but you can only do so much with a bad product. Anyhow, it is not worth the frustration.

Sure, buy the "best Product" on the market. Try getting through to customer service. If you have an issue, you will be sure to speak with someone who does not care and will put you on hold for an hour! An hour and I still haven't gotten through. And it's not resolved! No internet here! Glad I spent my $200 on the best router out there to not be able to use the internet!

I was in a big box electronics store buying something and saw a Netgear WiFi Extender on an end cap. I've been having problems with my WiFi signal in a part of the house where my office is located. I wasn't even aware that a piece of equipment like this existed so I asked about it and was told installation is easy and this would solve my problem. Well, perhaps if I was a tech savvy person it would have been easy, but not in my case. I got stuck on step three and couldn't figure out from the instructions how to get past the problem so I contacted customer service.

I have contacted this company 4 time now. Each time it has taken over two hours of conversating and the situation has yet to be resolved. They told me I had to buy the extra service for 200 hundred dollars which I purchased and the problem with slow WiFi still exist. They said they would send me another router. I never receive that as well. I will never purchase any Netgear products in the future. Stay away from this company. It will be a waste of your time and money.

I was having difficulty with getting devices connected to the Netgear product. Was on the phone with a customer service (probably based in India). He spent a great deal of time getting all the information correct that he needed to help fix the problem. Also asked to take control of my computer to fix the problem, which I did not allow. After spending 20 minutes with this individual he indicated my customer service agreement had expired and asked for a credit card to charge me $119 to provide the answer to the problem... pitiful. He could have told me that at the beginning of the call. Will never purchase a Netgear product again.

I have called Netgear a dozen times in the past year due to my wireless not working and consistently losing signal on my home security cameras (which a Netgear service technician installed). I have NEVER spoken to anyone who speaks clear English and every conversation is over an hour of wasted time and amounts to no more than a sales pitch wanting to charge me more money for an extended service plan. I keep saying the issue is the product and that I don't need to extend my service plan out to two years.

My modem stopped working. I called tech support and waited up to 1h. Somebody finally talked to me for another 1h. Although at the very beginning I told her there is obviously an issue with my modem (upstream light blinking), she went through an unnecessary long process just for wasting time with several crazy steps. Finally she told me I need to pay 130$!! I said "what if I buy another modem?" She told again I need to pay that money. Your costumer service is just a joke. I never ever buy any other product from Netgear. Very disappointed. Avoid getting ripped off.

I called after purchasing router a few months ago. Gave estimated sale date. Associate worked with me but began giving me sales pitch of purchasing extended service. I kept saying if my issue is resolved, I will not need to be calling back. He kept on with this and saying what credit card will you be using. He checked my system and said everything was fine. I hung up after about three times with the what service and the amounts it would cost. I will never buy another Netgear product ever, and I will advise family and friends as well. Should have bought another D-Link product.

I bought a Wifi Extender (this exact model and product AC1200 EX6150) in my house and it works perfectly albeit requiring 45 minutes with tech support. I just bought another refurbished unit for my parent's home and found that the product was defective. When I called Netgear, the gentlemen named Adithya (operator #**) on the line would not help stating that refurbished item requires additional costs to speak to Tech Support. Only new products have 90 days of telephone tech support. I will return the refurbished item that cost $110, and repurchase a new one for $120. Speaking to a colleague about this exact item, he had issues with the first Extender he purchased and was advised by tech support to return his and wait for a new one to replace it. It seems like this product is poorly constructed and you may be rolling the dice with the receipt of a potentially non-working piece of inventory.

I purchased my Netgear router a few weeks ago and was told by my ISP that connection issues I've had with it are entirely the fault of Netgear and there's nothing the ISP can do about it. The connection issues I've had are specifically with HBO GO. I am currently sitting on hold with them and it has been 26 minutes without any assistance having been provided to me. A gentleman came on the phone, took my serial number after holding for 10 minutes. It was then another 16 minutes before he returned. His employee ID was **. After all of that he tried to help fix the issue but he hung up in the middle of the call. I did not lose service, the call was disconnected, I was not the one who did it. My suggestion would be to not buy a Netgear product to avoid this from happening.

I bought a Netgear A6100 wifi extender from Staples. Installed it and it worked. About 6 hours later it says I'm connected to the Internet but I'm not. So I call tech support. The box says 24/7 tech support 90 days from the date of purchase. Once I get a rep on the phone I get accused of stealing the product because "the date of manufacture is 15 months ago". Mind you I'm holding the receipt from today in my hand. So then they say I need to email a picture of the receipt. Even though this is ridiculous I agree. Now I can't get them to tell me where in the world to send it.

I purchased an AC1200 Modem Router and was not able to get my network printer to connect. As I had registered my purchase with Netgear, I was informed I had free 90 day tech support. But when I spoke to them they refused to assist me with to connect my printer, unless I paid another fee. I have now returned this product to the store and will not bother with this company again.

I had bought a router in 2010. I had a problem in 2014 and had to purchase a $129.99 one-year contract before they would fix anything. They gained remote access and it worked fine after they fixed it and almost a year to the day of the contract being up, I started getting approximately 1 to 2 phone calls a day to renew my contract. I did not. And all of a sudden I started having problems with my router once again. Coincidence? I don't think so. The router cost me $150.00 in 2010. I just bought a $49.99 one from a friend who owns a computer service store and now I have a router that works, someone I can understand (every single person who called was foreign and could not understand very well) and peace of mind and no contract.

Sir, my internet is not working from past 25 days. I had registered complaint more than 25 times but no one is helping me and solving my problem and without solving my problem they are closing my ticket. Without confirming me please don't closing my ticket, so I am requesting you to take necessary action.

Once I got on the phone I had to wait for 10 minutes for someone to respond and then the person was very rude and disrespectful and showed no interest in helping me. He rushed through everything and didn't give me as many options as I needed. He limited the information that he gave me and he was very hard to understand and he took a long time to understand what I'm saying. He should be more respectful and interested in helping us. Thank you!