NETGEAR Reviews

I could not get the Wifi range extender AC750 to work so I called customer service and Brian was very nice and helped me walk thru the steps to getting it hooked up. I thought I was done until he said, "I had virus detected and other people were hooked up to my IP Address." So the next thing he said I needed to do was to purchase their virus protection for 1 year @ 100.00 and I fell for it. Then my mother in law saw this website and showed me so I cancelled my card, but they must have changed up the wording instead of using service contract. Now its virus protection services.

I needed help with online technical support. I was connected with someone from India. I think this person could not understand English. We spent nearly 30 minutes just trying to spell my name and address. His ability to answer technical questions was very poor. Had to hang up and call Best Buy where I purchased the item, and received very poor help. Probably recommend staying away from Netgear.

I purchased an Arlo camera system and one of the cameras did not have motion detection. I have repeatedly called and after stating I would get a replacement camera instead I got an email stating my case would close in three days. I have spent hours trying to contact them via phone and email. Now they state it is under review but can't tell me what department or give me a name of a person to call. Their website is poorly setup if you are looking for assistance and tends to be circular in its direction. Finding a phone number is a challenge as well. I would not recommend this company after my many contacts to resolve being shipped a defective camera.

I am a level 3 technical support specialist. There are concerns about Netgear selling devices that have known technical issues with incompatibility between the device and ISP. I am referring to the purchased item stand alone Netgear Modem. Model CMD31T. After a year of intermittent service with my ISP the conclusion was the cable modem had intermittent failure. It connected to the internet but had problems with DHCP server with ISP. After running some tests with Netgear Reps in India and discussing this with level 3 engineers with my ISP it was determined the chipsets were malfunctioning. I have the case numbers from Netgear and documented the known issues of the modem with other engineers from different ISP's. All of this BTW is public information and all you have to do type in the brand device model name and the words "known issues."

Being sensitive to Radio frequencies from regular router, I contacted my server who recommended a Best Buy product Buffalo ethernet. They didn't have one, instead we purchased a Netgear GS605 5 port gigabit switch. It works fine on the home computer, but can't on my Laptop. My server has no idea how to help me. I had to register the product to get tech support from NetGear, which I did. They gave me a password which does not work on my default network. Disgusted with the emails and requests that Netgear themselves phone me to resolve this I phoned 5 times January 10th. My calls repeated were dropped, recordings, and of the 5, one live, foreigner speaking poor English answer. I requested another more well versed in English and was re-routed to the same recordings, "are you requesting Tech. support? Yes or no?" Trust for technical support is low. Thanks to Consumer Affairs.

I had a Netgear wireless router, N300wnr2000 and it went out last January and I went out to Best Buy and purchased another one. We are snowbirds and went home in May and when I got back last week this one is out. I have tried to contact you without success. I am not good on the internet so tried the phone. Still nothing. I will never purchase your product again. And as far as I am concern you need a better support system.

Technically (-) 0 review for this one! I had a Netgear router for almost 4 years since July 2012 years. It was working fine until October 2016, I started having connection problems. I called customer service and the agent told me that she will help me fix the device but I have to purchase their support services which costs $139/year or almost $200 for 2 years. I was ASSURED that the problem was NOT the router but from the "communication" between the router and my internet provider. That getting a new router will not fix the problem. The agent was very persistent selling the "support service". That should've been a red flag! But I fell for it! Fast forward 1.5 months after, my router stopped working (again). At this time, they weren't able to fix the problem... And guess what??? They're selling me a new product!!! Seriously? That's just too fishy!

This company is operating a scam and will continue to take people's money for phony service contracts. Like others, my service provider told me to call NetGear because the router device was connected on their end but it wasn't allowing me to connect to wifi. I called customer service in India... they told me I needed to pay 130.00 for a 1 year service contract. I said no and they insisted that they knew what the problem was and only they can fix it remotely if I pay. First of all, I will never in a million years be proving my cc info to someone in India. Second, the plan costs more than the product. I'm sure they designed it this was to only work for a few short months then try and stick you with that BS. Well, guess what... I'm going to return that piece of crap to the retailer and purchase another brand.

I purchase a $250 router from Netgear about 7 months ago. I had intermittent wifi signals for most of that time. The unit finally stopped working outright. I called the tech support line in India. They wanted to $89 to tell me if the unit wasn't working. After many calls and being hung up on and decided to return the unit to Best Buy where I purchased it. They told me to send it back to Netgear for repair. I contacted Netgear return department and they made significant effort to not complete a return. They finally accepted to exchange the unit with a refurbished unit. Someone else's piece of junk. This is the last Netgear product I will ever own! Shame on the CEO of Netgear for running such a bad business. They sell bad product and then try to get value by ripping off their customers with bad tech support.

My modem WiFi router is 90 past their warranty, which I would consider if something was faulty or broke. Netgear has a update a patch they need to send to my router. For them to send a signal to my router they want $50 for a 6-month subscription or $175 for a 2-year subscription. Could you imagine if Apple or Droid wanted us as customers to pay for every update or patch. They would be a multi-zillion dollar company or they would be bankrupt as not one of us is going to pay for a patch on our phones that update probably 2 times a week.

I bought a Netgear N600 from Staples and after 7 months it failed. I called Netgear and was treated very rudely by some Indian man who I could barely understand. He acted smug and told me that he could fix the problem but only if I agreed to pay for a 1 year tech assistant fee. Nope. I told him that if he didn't help me fix this problem, that I would NEVER buy from Netgear again. He wouldn't help. I gave him as terrible of a review as I could on the Netgear website later on and have since moved on. I'm not wasting any more time on that company. Won't ever buy from Netgear again and you shouldn't either.

Purchased and installed new Netgear Nighthawk AC1900 R7000 Wi-Fi router June 2015. I will call the unit functional. The help from customer service was inadequate from the beginning. After countless hours of email and phone contact I realized the customer service is designed to placate, but not cure problems. I recently received email from Netgear indicating a security update (VU #582384) should be downloaded and installed. I have spent 7 hours attempting to access my Netgear settings. NOT A Chance! I believe the inept and cursory attention of customer service at Netgear should be considered by any potential buyer prior to any purchase.

I have a Netgear wifi box and have been fine with it until I bought a Amazon Fire Kindle. I cannot get the authentication to go through. Spoke to my internet provider and the router I have is fine. Then I contacted Netgear because it seemed that was my problem. First off they wanted to charge me more than I paid for their wifi box for tech support. I am not about to give them $140 for a year of tech support when they can't even help me with what they call a small issue - easily fixed. Also, I do not want to business with companies that send their business overseas - India tech support is BS. You are an American company - support local business. I am DONE with Netgear. BOO!

I had a router that doesn't work now after 3.5 months of use. Now all of a sudden the damn thing doesn't function properly. The internet globe icon on it no longer stays solid and now either goes out or blinks repeatably. It doesn't seem to hold IP or DNS servers properly. I called the ISP because I assumed it was their issue. So we tried everything, resetting factory default, registering my modem, power cycling, and even resetting the connection on their end. NOTHING WORKED. They were having issues even getting the modem to show up on their end of the system. So they sent a technician, and he plugged in another router, and it worked!!! The technician said that there was most likely something wrong with the router since even a FACTORY RESET would not fix the problem.

Unit was purchased August 15, 2016. Unit failed to perform. Called customer service was called, spoke with Taiwain, then spoke with very rude people from India. Went through hours of diagnostic procedures and hold time. Tried for force me to purchase another extended warranty and I refused so they indirectly refused to help me. Being that I had an extended warranty from the purchasing store, the store warranty company would not honor it because it was still in factory warranty. But Netgear customer service WOULD NOT ALLOW ME TO SHIP IT TO THEM for repair. Strange... So if I were you I would not purchase a Netgear product ever again. I won't.

IT'S NOT THE PRODUCT QUALITY BUT THE SERVICE THEY PROVIDE THAT MAKES FUTURE BUSINESS WITH THEM UNTHINKABLE!!!

Purchased a Netgear router 3/28/16.. Within 7 months the thing just stopped working. After confirming with Cox that the router was indeed the trouble I called Netgear. They told me it was a problem with an update and easily fixed BUT... my free 6 month support was over & I needed to purchase another 6 mos support program for $90. I paid $110 for the product itself. After reading the other reviews I feel it's a scam with NetGear to keep purchasing support programs. I will never purchase a NetGear product & will warn friends and family about this scam. P.S. Still have the receipt.

I purchased a Netgear router in March, it stopped working and I called my internet provider and she helped me figure out that my router needed an update. No big deal... I called Netgear assuming they could help me out and get it up and running. I called them and they said they could get it running no problem, but had to give them a CC number before they could proceed. He assured me that I wouldn't be charged to see what was wrong with it, because I was thinking about trying to take it back to where I bought it. I was hesitant but agreed to have him check it and sure enough because he was able to get it working I was charged for the 6 month extended warranty for $90. As I'm reading these I see I'm not the only one that has gotten screwed by them. I can't believe they operate like this. I will go out of my way to tell everyone I know to NEVER buy Netgear. Total BS.

Like other purchasers of Netgear products, I bought a product that did not work and felt pressured to purchase a Netgear service plan to get the product working properly. However, purchasing the service plan has not yet resulted in the product working. I purchased the Netgear EX6150 to use as an access point to extend WiFi coverage in my home. After going through the setup steps, and connecting it to the cat5 wire on the other end of my home, it did not work. I know the wiring is not the problem as I actually tried two different cat5 wires, both of which have been tested. I called Netgear customer support and went through all of the setup steps again. When it still didn't work, Netgear told me that I needed to contact my internet provider to change the security system on my router, which I did. My internet provider made all changes that needed to be made, but the EX6150 still did not work.

I purchased a Netgear adaptor as part of a WiFi system a few months ago and it was working fine. This last Sunday they sent me an notice saying there was an update available. I clicked on the update and while the system was updating I lost access to the internet. I tried uninstalling Netgear and reinstalling it but the result was the same - that Netgear could not recognize my USB device on the desktop computer. I called my provider and finally Netgear and no one could help me, but Netgear said they could fix the problem if I agreed to buy their $140 service agreement for one year. I told them that I was not going to pay them for a problem that they created, because everything was work fine until I unfortunately tried to install their update.

10.19.16 I tried (4) times to contact Netgear via phone to help with a repair parts purchase. One of my customers either lost or stole the power supply from one of my Netgear GS308 switches. I need to replace the power supply. After over 2 hours calling them (4) times (New Delhi) I eventually was on 15 minute +++ holds each time and the line finally went dead. The representatives I spoke with briefly, before they put me on terminal hold, could barely speak English - although I'm sure their English is much better than my Indian. Eventually, I just gave up - which is what they ultimately want. I now have a perfectly good GS308 network switch without any way to plug it in to the wall. I'll buy another switch, but it won't be Netgear.

I purchased a Netgear 72 which is a router/modem combination in July 2016. I have been on the phone with Netgear for over 3 hours trying to get this piece of junk working properly. They tried to tell me it was out of warranty and they want to charge me $140 for one year's warranty. This is 2 months after I made the purchase. What kind of piece of trash equipment can't last 2 months when you pay almost $200 for it? They say they can't do anything from their end to help me. Sorry. However, when I threaten to contact the Attorney General, file a class action lawsuit (I'm sure that wouldn't be hard to find enough consumers for) and contact the Aging & Disabilities to file complains (since I am older) all of a sudden my equipment starts working. It had been off all day and the minute the customer service representative went to talk to her "supervisor" it works!

Bought a Netgear router, worked fine for about a year, then had issues. Confirmed through my internet provider that modem was fine; issue was with router and they have me Netgear's tech support phone number. I had to give credit card information right up front, with the only option (aside from a 2 year tech support contract) being to purchase a 1 year contract of tech support for $139.00 in order for them to help me. They got the router working.

I had a problem connecting the Netgear Nighthawk. I rang for support and I was told my computer had to be scanned for viruses and it would be $80. I explained I was from the UK and they tried to charge me 80 instead of 60 and then pressured me over and over to buy their 1 year plan to protect my computer and other devices for only 160. It turned out they sorted out the issue through my Android phone which took 15 minutes! Paid 200 for this router as my house has 3 floors. Feel totally robbed.

Just like many people they said I needed $100.00 plan for all my equipment. I fell for it. The computer they fixed never worked right again, then in six months everything stopped working. I called and everybody knows the drill - put on hold, told to call back later, need to talk to somebody else then disconnected. Took bad computer offline, bought new Belkin equipment, everything has been working wonderful for 30 days. They just called about fixing equipment. Stay away from these hustlers and Netgear.

We bought a NETGEAR router model R6220 less than a month ago, which came recommended by the internet technician who came to service us. We began having spotty internet and wifi service about two weeks into it. I called the internet service provider, and after troubleshooting everything, he told me my modem was fine, it was the router that was the problem. He had me call NETGEAR'S customer service. He told me since the router had been purchased within 90 days, I was fully covered for service calls.

No product support - Warranty period is laughable. Happy until I needed support. They said you can throw it away and buy a new one or get a new warranty plan for $89, $139, or $229. I asked the phone rep if people tell her all day that they are just going to throw it away and buy a different brand, she said yes. Enough said, steer clear.

My internet service from Charter (in SLO) failed. I called Charter and they told me to get a new modem. I plugged it in and still no service. Charter suggested that I call Netgear (my router) service. The Netgear guy informed me that my router was working but I had interference on my private network and to fix it I had to buy new software for the router - I could get a 1 year guarantee for $139 or 3 years for $269. I suggested that I could just get a Charter router for $5/month and the NG guy told me that I could do it but it would not fix the interference and that Charter could not fix that. I decided it was bullpucky. I called Charter back and they reinitialized it and everything is working fine. SHAME ON YOU NETGEAR. I should also note that Charter service was excellent.

I contacted Netgear Technical Support. Issue was with my network and established IP addresses; for a fee of $150, a NETGEAR technician would fix it. Repeatedly declined, said I was not comfortable. Then he proceeds to 'fiddle' with programs on my page. Will return the product and, frankly, want NOTHING to do with NETGEAR. Stay away!!

I purchased a router today. Set up was a joke. I finally was able to connect the internet, but could not activate WiFi. I tried the online help, joke. It took forever to find a tech support phone number. When a foreign person, barely speaking English answered he put me on hold for 10 min. before I hung up. Very very dissatisfied with service so I took the product back. The product may be great but I never got to use it for the purpose I intended.

Like others here, I feel ripped off by Netgear. I misplaced my router passphrase and needed it for an iPhone reset. I called Netgear and immediately faced numerous hurdles to getting help. First I had to create a new account, as I'd never used my technical support since buying the router in 2011 (yes, in fairness, the product haswell). Then I had to create a case number for priority in taking my call. Once I'd done that, I called back, and after a few minutes was connected to a woman in New Delhi. She told me to receive technical support, I must buy one of three plans, costing $90, $140 and one more expensive price (two years worth) that I now can't recall. This was because Netgear only offers 90 days of free technical support after your purchase date.

My internet was hacked and in turn shut down our router. We called tech support (my 18 yr old much more tech savvy son did) and after looking at some things was told in order to fix this from happening again we needed the super security package. 12 months of super security. Well in less than 24 days we were DOS hacked. We could watch the guy on our history trying to mess with the computer by the minute. Finally once again it shut us down. Then fried our router. We purchased a new router. I phoned Netgear to ask nicely (for the first 45 min) to get a refund. After talking to 3 different people, was told I only had 10 days to ask for a refund (which was never told to me when purchasing).

As others have described, the Netgear warranty is useless beyond the initial 90 days. Although they advertise a 1 year warranty if your product breaks (as my Netgear AC7000 extender did six months after purchase) they will not replace or repair the product without first going through "technical support." To receive any help from "technical support" after the initial 90 days following purchase you must buy a support package for anywhere from $50 to $90 dollars. This is for a piece of equipment that cost $127 new!

I called to get help in connecting my router and I got a return call from Peter. In the beginning he was fine helping and then he started saying that my MacBook needs to be cleaned up and he can get me someone to do it. I told him that I am not paying but he kept saying that I need to do it. I told him I have a employee that works on computer so I can have him do it, he was getting upset and told me to calm down but I wasn't even loud. My daughter was recording everything since I have him on speaker phone and she's not happy what Peter was saying. I finally told him I don't need any service as I only need to get my wifi connected. What a scammer!

My experience with Netgear mirrored those in previous reviews and I, too, will never buy another product from the company. No need to go into specifics because the story is the same: lousy product, pathetic service (I spent 5 hours on the phone with their allegedly brilliant team of "Gearheads" and still couldn't get the unit to work properly) and an obvious effort to make contact with their "consumer advocates" nearly impossible. Adding insult to injury, when I angrily called to let them know I was returning the product, I also demanded a refund of the 6-month extended warranty, which I felt almost blackmailed into signing up for because they wouldn't provide the service unless I did.

I will not buy from Netgear again. My Wi-Fi extended lasted just a little over 3 months which was out of warranty by a few weeks. Unit stopped functioning. Did factory reset as directed and then had to call customer service. I am suggesting you NOT buy Netgear only because if you must call customer service you cannot understand any of their English. I believe they may be located in India. I kept getting cut off and called back 4 times. One person after another had such heavy accents, that it was not understandable. No one resolved the issue and wanted me to pay double for customer support than I paid for the unit itself. JUST A WARNING... DO NOT BUY NETGEAR PRODUCTS as you will have no telephone if needed. I guess Apple-type companies with customer service in USA are far and few between!

Request online RMA for defective WNR2000v5, the NETGEAR N300 WiFi router and subsequently was prompted to make a phone call to obtain RMA. Made two separate request - two cases 27020502 and 27020958. This phone call lands with Technical Support. Technical support will not provide RMA. Instead they try to sell their services. They want to charge to access your computer and WiFi device to fix a known issue. Indicating that you have to buy the service first.

I purchased the Netgear N750 Wireless Dual Band Gigabit Router on 9/12/2015 and as of 6/11/2016 I had been having problems for the past 3 months. And I was told today by customer support (via India) that I needed to activate my 1-yr customer service for $179 before they could help me and all I was asking for was a replacement router. I had logged on to the router previously and downloaded the updated firmware 3 months ago and the problem never resolved itself. I expressed my frustration to the customer service person and when I said I was not purchasing the additional $179 service agreement for my $80 product I was told there was nothing more she could do. I guess product warranties with Netgear really does NOT exist unless you want to pay for it.

Yesterday June 7th I purchased a Netgear wifi extender. I tried setting it up last night. The website the directions say to go to set it up did not work properly and would not let me set it up. Today I called Netgear customer support to get their help in setting it up. After 5 minutes of talking to a lady with very bad english she hung up on me. So I called back, eventually got another lady who couldn't speak english either and she also hung up on me. I'm returning their product to walmart and buying the linksys wifi extender and I will never ever buy another product with the Netgear name on it. I deal with several internet companies for different products and never had such bad customer service. I hope they go bankrupt one day.

Started with a simple problem with the router, which was never corrected, and ended up with a totally wiped computer. They are incompetent and managed to freeze my laptop and lose my entire data files. I have to have Dell restore my operating system. I immediately went out and purchased a Linksys router. Stay away from these losers!!!

NETGEAR WNDR4500v3 - I bought the netgear n900 wireless dual band gigabit router which had issues. I got a replaced router from netgear but never worked fine. The customer support were charging for the initial support which was pricey than the router price. Worst customer service ever. NEVER GOING TO GET A NETGEAR PRODUCT AGAIN!!!

Received an email saying "thank you" for my purchase of a router and registering. Contacted their CS toll free number and told them I never purchased nor registered. Spoke to 2 people who couldn't understand my English language but continued to tell me to produce a receipt and they could help me!!!??? What??? I got NOWHERE with these idiots! They couldn't and wouldn't give me any info where it was purchased or anything related. I'M VERY FRUSTRATED! Having to pursue outside help in getting NETGEAR'S sorry ass moving. God forbid anyone out there having to deal with this horrible company! Maybe this public review will make heads turn with resulting in a zero purchase!! A very very unhappy, unsatisfied and frustrated lady.

Bought their WN300 Router only a few months ago. Called because the router is dropping service all the time. Now already changed out modem. Told them I have a online business. Tried to charge me $90.00 to assist. What a awful way to create customer satisfaction and brand loyalty. This company could care less about its customers. They only want more money. I know now because of this experience never to buy NETGEAR EVER AGAIN and I hope this review saves others out there from dealing with a company like this.

They have worse technical and chat support. I just talked to LEE about helping about setting up my extender. And he ended up selling some security item. And I said I don’t need anything. I just wanna set up my extender and he hang up on me. WT... Pissed me off. And I was chatting with Ammy ** and I was try to explaining what was happening and she told me, “We charge 50 Dollars for this service.” I was shocked and I said, “I’m not paying anything,” and she said, “I think you are very poor.” WTF!?? Never ever buy again Netgear and I’m gonna return this crappy item. And I don’t need to deal uneducation people…

A modem should work within the first 20 minutes of setup. It is pretty simple, yes? But nope. Not with NetGear. Called their customer service and could not understand half of what the rep was saying. A complete cluster. Plus he lectured me on the limitations of their service agreement, which I already understood. Customers do not need a lecture, especially when they are spending about $300 on a modem and a router. Terrible, helpless, customer service. And the CEO is directly to blame. I will never buy NetGear again, simply based on customer service.

Bought WNDR3400 in Nov. 2013. Registered the product on 4 Nov 2013. Sent copy of sales receipt when registered. Got confirmation of registration with note that product had "lifetime" warranty. Unfortunately, I did not keep a copy although I still have original box with barcode. The on/off button malfunctioned and I could not turn the unit on. Called support. Got someone in India who spoke little or no English. Told me I must send proof of purchase. They had no idea what a barcode was. Bottom line: Netgear support sucks. I finally gave up. I have had similar problems with them on a Netgear extender. Don't buy their products.

We purchased a NETGEAR R6200 V2 gigabit router and when it needed configuration assistance, the technical support said we needed to pay for at least a 1 year technical support contract for $139.00 for them to help. This is a total rip-off. DO NOT BUY NETGEAR! All technical support ends within 90 days of purchase. I can buy a replacement router for what they want annually. Additionally, all their technical support is from India and they want you to provide your credit card over the phone. :) NO WAY!

I recently purchased a Netgear 74 2.5/5 gig router to replace my dead router. I was able to connect to the internet but was not able to connect with other computers on the LAN, which I had previously been able to do (no settings on any of the computers had been changed, no firewalls). When I called customer service and explained the problem I was told that since I could connect to the internet the problem was not with the router and there was nothing they could do. When I asked to speak to the next level of customer service I was told they were not taking calls regarding my type of problem. When I asked to speak with the supervisor I was told he was on another call and that I could call back.

Do not update your firmware. This is a scam run by Netgear. They send this email to people whose warranties on their product is expired so when you download and install update it causes you to lose internet connection, so when you call them to resolve this they tell you your warranty is outdated and refuse to give you the fix until you purchase an updated warranty for your router. It's a total fraud/scam and they need to be reported to the Better Business Bureau.

Post auto update of Netgear router the speed of data transfer, the wifi, and connectivity of the router has been affected. Upon contacting Netgear customer support I found that just before the update my warranty had run out and they immediately told me they can help with the speed, connectivity and wifi if I pay money. This was not told to me when I initially purchased my router that if I did not maintain payments to the customer service provider my router would be affected to the point it is affecting my business. Regards, Unhappy consumer.

We bought a Netgear router/modem combo to use with our Time Warner internet because it had the best reviews. It always had spotty outages but in the past week, we stopped having internet for any period longer than 5 minutes before the network dropped off. We had Time Warner out here 3 times trying to figure out the problem and it was determined that the Netgear router was the problem. We spent several hours on the phone with Netgear tech supports but none of them were knowledgeable of the product at all, and none of them spoke English well enough to be understood. They continuously asked the same questions over and over and would never listen to us when we tried to tell them that we had already tried anything. When we explained what we thought the problem was, they had no idea what we're talking about and continued to instruct us to do the same things that we had already told them didn't work.

First of all the phone is a joke. The automatic machine couldn't understand YES or NO answers. The foreigner on phone could barely speak English and could hardly understand it. He said it couldn't help me if I didn't provide him proof I just bought the router. WHAT! I asked where to send it, he gave me an email address to send proof, and told me to give them 48 hours to review the proof. WHAT! Are you for real? He wouldn't answer any questions and I personally have never seen such disregard for customers. Really Netgear is this the way to treat customers. Think you get repeat business from what I dealt with and all the rest of the people that gave you the lowest rating. Think of the customers that you don't get from word of mouth. Not to mention it says a lot about a company that cares so little about their customers.

My router was working great. When I updated the firmware with a Netgear update, the router would not work properly. When I contacted Netgear support, they said they could fix this but I would need to pay a fee because the router was out of warranty. The router is a little over a year old. They said they haven't had other complaints about the firmware update so there must be a problem with the router and it is out of warranty. I told them a number of times that the router was working great before the update. They refused to fix the router and they refused to remove the update unless I paid them. Netgear does not stand behind their products and is not interested in doing the right by the customer. I will never buy another Netgear product.

I contacted support for Netgear 49 to get help with connecting my dad player after trying to connect as the manufacturer suggested. I was advised that it was nothing wrong with my equipment and they could help but first I would need to give them my card no. and they would connect for me. When I said no, he told me "Sorry" and hung up.

Purchased wifi range extender. In fact two different ones. Instructions did not allow these items to be installed correctly. Called Linksys Netgear customer support. Foreigners answered. Could barely speak English. Reading from script. After 45 minutes after allowing access to my laptop they tell me I have been hacked and they can fix for a price. I went immediately offline and hung up. They called several times to continue to pursue me paying. Really disappointing when you buy a product that will not work and then the third party support company tries to rip you off. I will never buy Netgear again. No receipt. Item returned.

I would like to ask your opinion on the following: Netgear, an NAS (network attached storage) manufacturer in the US, tried to help me because I couldn't get to my data anymore. By phone they gave me wrong instructions and as a result all my data was wiped out. Important: They have admitted their mistake. They offered apologies, a new NAS and one year Spotify, however they fail to take responsibility for the costs to be made to have data recovered by a professional company, which would be a couple of hundred dollars. In the meantime I have sent Netgear the following message:

I just paid $110.00 for a modem/router combo. After being unable to get connected to the internet I called their technical support number. Per the box the router came in, Netgear provides free technical support for 90 from date of purchase. I purchased it yesterday. Because the router was manufactured 3 years ago they wanted to charge me. I asked to speak to a manager and after being on hold for 15 minutes, a floor manager (who I could barely understand) told me they needed proof of purchase. I told him if I could get connected to the internet I would be more than happy to provide it. He said without it they would not help me.

I called for an issue with my router, I was on hold for 55 minutes before I was able to speak with someone. All the agent was able to tell me to do is the basic stuff that most people already know to try such as unplugging and plugging back in the router... Luckily while I was on hold I did enough googling and was able to edit some QoS settings for the router to fix the problem. I told the agent while I was calling and what I did to fix it and she had no idea what I was talking about. I'm not sure she even understood the basics of the English language.

WORST CUSTOMER SERVICE EXPERIENCE EVER!!! I never write reviews, but this time the service was "sooo baaaddd..." Netgear Executives, if you're listening (or even care) spend a buck & get American customer service reps. individuals whose English can be understood by Americans (good grief, the dude sounded like a pirate, the accent was so bad)... And what's with having your reps read a novel when asking a question. C'mon man. Is it that hard to train a person to answer the phone, "Hi, how can I help?" Why do they need to read, "Let me ask you this if you don't mind..." after every verbal encounter.

I will never purchase NETGEAR product ever again. It is so ridiculous that you are required to purchase tech support of 129.00 to seek replacement under the 1 year warranty. The product has failed and you are not willing to replace it under your so called warranty. Do you see the logic in that??? I can buy a new router for the price of your tech support. This is a failure to say the least. Don't offer your warranty if you are not going to honor it.

My problem was with a Netgear wireless connector that purchased for my desktop PC. My previous connector from Buffalo had broken, and when I went to the store for a replacement, Netgear was the only product that they carried. Following the install directions from the CD included with the product, it was able to find multiple networks including my own, but could not connect. So I called customer support and after getting fed up with the automated system repeatedly telling me in a VERY wordy, very slow pace that it cannot understand me, I finally started saying "operator" continuously every few seconds until it transferred me to a generic line. When the operator finally answered, he talked in a similar painfully slow wordy tone.

I can't even begin to describe the frustration, anger, and time wasted with the netgear foreign customer support that are unintelligible (yes, and unintelligent). we just bought a netgear router and modem and the internet connection continued to drop and we were not getting the speed. 6 hours on the phone with them; each agent changed the settings of the previous agent stating that they were doing it correctly; they finally decide that the router is defective and that we would have to pay shipping for another; another round of arguing led the agent to decide to send us expedited, free of charge, a new router. When we called back to confirm this, netgear said that we would have to pay for the shipping unless we wanted to wait two weeks and hung up on me - I went to best buy to purchase another router.

I bought this router because my internet speed was too slow but at this point I rather have a slow speed than have to call NETGEAR again. I'm currently on hold with them and have been for almost an hour. This is after I hung up yesterday because I was fed up with holding for over TWO HOURS. All I need is for them to change the NAT type from type 3 to type 2.

Do not buy a Netgear Extender. The concept is wonderful, but the product does not work. Netgear's customer service is not bad once you get through, but you can only do so much with a bad product. Anyhow, it is not worth the frustration.

Sure, buy the "best Product" on the market. Try getting through to customer service. If you have an issue, you will be sure to speak with someone who does not care and will put you on hold for an hour! An hour and I still haven't gotten through. And it's not resolved! No internet here! Glad I spent my $200 on the best router out there to not be able to use the internet!

I was in a big box electronics store buying something and saw a Netgear WiFi Extender on an end cap. I've been having problems with my WiFi signal in a part of the house where my office is located. I wasn't even aware that a piece of equipment like this existed so I asked about it and was told installation is easy and this would solve my problem. Well, perhaps if I was a tech savvy person it would have been easy, but not in my case. I got stuck on step three and couldn't figure out from the instructions how to get past the problem so I contacted customer service.

I have contacted this company 4 time now. Each time it has taken over two hours of conversating and the situation has yet to be resolved. They told me I had to buy the extra service for 200 hundred dollars which I purchased and the problem with slow WiFi still exist. They said they would send me another router. I never receive that as well. I will never purchase any Netgear products in the future. Stay away from this company. It will be a waste of your time and money.

I was having difficulty with getting devices connected to the Netgear product. Was on the phone with a customer service (probably based in India). He spent a great deal of time getting all the information correct that he needed to help fix the problem. Also asked to take control of my computer to fix the problem, which I did not allow. After spending 20 minutes with this individual he indicated my customer service agreement had expired and asked for a credit card to charge me $119 to provide the answer to the problem... pitiful. He could have told me that at the beginning of the call. Will never purchase a Netgear product again.

I have called Netgear a dozen times in the past year due to my wireless not working and consistently losing signal on my home security cameras (which a Netgear service technician installed). I have NEVER spoken to anyone who speaks clear English and every conversation is over an hour of wasted time and amounts to no more than a sales pitch wanting to charge me more money for an extended service plan. I keep saying the issue is the product and that I don't need to extend my service plan out to two years.

My modem stopped working. I called tech support and waited up to 1h. Somebody finally talked to me for another 1h. Although at the very beginning I told her there is obviously an issue with my modem (upstream light blinking), she went through an unnecessary long process just for wasting time with several crazy steps. Finally she told me I need to pay 130$!! I said "what if I buy another modem?" She told again I need to pay that money. Your costumer service is just a joke. I never ever buy any other product from Netgear. Very disappointed. Avoid getting ripped off.

I called after purchasing router a few months ago. Gave estimated sale date. Associate worked with me but began giving me sales pitch of purchasing extended service. I kept saying if my issue is resolved, I will not need to be calling back. He kept on with this and saying what credit card will you be using. He checked my system and said everything was fine. I hung up after about three times with the what service and the amounts it would cost. I will never buy another Netgear product ever, and I will advise family and friends as well. Should have bought another D-Link product.

I bought a Wifi Extender (this exact model and product AC1200 EX6150) in my house and it works perfectly albeit requiring 45 minutes with tech support. I just bought another refurbished unit for my parent's home and found that the product was defective. When I called Netgear, the gentlemen named Adithya (operator #**) on the line would not help stating that refurbished item requires additional costs to speak to Tech Support. Only new products have 90 days of telephone tech support. I will return the refurbished item that cost $110, and repurchase a new one for $120. Speaking to a colleague about this exact item, he had issues with the first Extender he purchased and was advised by tech support to return his and wait for a new one to replace it. It seems like this product is poorly constructed and you may be rolling the dice with the receipt of a potentially non-working piece of inventory.

I purchased my Netgear router a few weeks ago and was told by my ISP that connection issues I've had with it are entirely the fault of Netgear and there's nothing the ISP can do about it. The connection issues I've had are specifically with HBO GO. I am currently sitting on hold with them and it has been 26 minutes without any assistance having been provided to me. A gentleman came on the phone, took my serial number after holding for 10 minutes. It was then another 16 minutes before he returned. His employee ID was **. After all of that he tried to help fix the issue but he hung up in the middle of the call. I did not lose service, the call was disconnected, I was not the one who did it. My suggestion would be to not buy a Netgear product to avoid this from happening.

I bought a Netgear A6100 wifi extender from Staples. Installed it and it worked. About 6 hours later it says I'm connected to the Internet but I'm not. So I call tech support. The box says 24/7 tech support 90 days from the date of purchase. Once I get a rep on the phone I get accused of stealing the product because "the date of manufacture is 15 months ago". Mind you I'm holding the receipt from today in my hand. So then they say I need to email a picture of the receipt. Even though this is ridiculous I agree. Now I can't get them to tell me where in the world to send it.

I purchased an AC1200 Modem Router and was not able to get my network printer to connect. As I had registered my purchase with Netgear, I was informed I had free 90 day tech support. But when I spoke to them they refused to assist me with to connect my printer, unless I paid another fee. I have now returned this product to the store and will not bother with this company again.

I had bought a router in 2010. I had a problem in 2014 and had to purchase a $129.99 one-year contract before they would fix anything. They gained remote access and it worked fine after they fixed it and almost a year to the day of the contract being up, I started getting approximately 1 to 2 phone calls a day to renew my contract. I did not. And all of a sudden I started having problems with my router once again. Coincidence? I don't think so. The router cost me $150.00 in 2010. I just bought a $49.99 one from a friend who owns a computer service store and now I have a router that works, someone I can understand (every single person who called was foreign and could not understand very well) and peace of mind and no contract.

Sir, my internet is not working from past 25 days. I had registered complaint more than 25 times but no one is helping me and solving my problem and without solving my problem they are closing my ticket. Without confirming me please don't closing my ticket, so I am requesting you to take necessary action.

Once I got on the phone I had to wait for 10 minutes for someone to respond and then the person was very rude and disrespectful and showed no interest in helping me. He rushed through everything and didn't give me as many options as I needed. He limited the information that he gave me and he was very hard to understand and he took a long time to understand what I'm saying. He should be more respectful and interested in helping us. Thank you!

Bought a Netgear wifi router on 1/2/2014. It died yesterday (1/18/2015). So just 16 days after the warranty expired. That's not what you would expect from a $179 high-end router. And impossible to get service from Best Buy about it... Had to buy a new router for same price, then reconfigure the whole house...

Purchased from Staples, the first ADSL2+ router would not install manually. The install CD said the hardware was the wrong version. I exchanged it. It would not install manually, but the CD ran. I was suspicious of an announced 40-minute install time (for a router?! ), but I let it run. With the help of my ISP, I got it to recognize the internet, but I could not make the wireless work. I called Netgear (in India), but they would not help me unless I registered the device, unless I gave them personal information that I didn't feel comfortable giving. Since I purchased it from Staples, I can take it back tomorrow. And will.

Model NTV300SL, Serial 35N434NS0144E: NETGEAR sent an update to my NEO TV Streaming Player software and it caused my streaming player to freeze. When I called for support they wanted $79 to fix the damage that their update caused. They said you could fix it yourself at their website, but I was blocked at every attempt to access their chat room and support. They never recognized my ID and or serial number. Nothing will change until the retailers get the message and stop stocking their trash. I like Netflix but I'll buy a different manufacturer. It is cheaper than their service fee.

I purchased a new in box NETGEAR DGND3700 wireless router from a dealer on 7/21/2013. I had trouble with installation so called NETGEAR Tech Support. I was told that because my equipment had a MFG. date of Jan. 2011, I would have to pay 39.95 for INSTALLATION assistance. That's right, $39.95 for them to help with installation on a brand new product. And to add injury to insult, He also told me I had NO warranty. Outrageous! I scrapped the NETGEAR and purchased a Linksys EA3500 and had no trouble at all and am covered for a year, parts and labor. Don't buy NETGEAR.

Netgear has a rebate offer for some of their switch models posted on the NewEgg website where I bought two of them. But post purchasing, when you get to the rebate website that you are directed to two things are wrong:

I have a Netgear wireless router, WPN824v2 model. I tried to connect myself, but it was not working.I called Netgear company.They said, my technical support is expired. So I bought a 12-month support on Feb.13.2011 and they took my credit card number. When I was talking with the technician about this problem, the telephone conversation was disconnected. They supposed to call me back, but they did not. So, I called Netgear company, but it's almost impossible to reach to technical support. I was place on hold for 50 minutes for talking with a technician. But, it was impossible to have technical support.

I purchased a Netgear wireless router in March 2005 from Tigerdirect.com and was promised a $35 rebate from the manufacturer, Netgear. I sent in all the required material and to date, have NOT received my rebate check. I received an e-mail from Netgear within the first 6-8 week period from which the rebate was supposed to have been received, saying that I had in "invalid purchase location." I responded to Netgear stating that nowhere in the terms of the rebate did it mention invalid purchase locations and I wanted my rebate. Netgear responded by saying that they made an error and my rebate "should be received within the next thirty days."

I purchased a MR814 Wireless-B router, on March 22, 2005 online from Buy.com. My decision to purchase this product was based upon your offer of a mail-in rebates of $$20 and $30 ("offers"). I paid the full purchase price and then proceeded to fill in, and submit, the rebate forms, receipts and UPC labels required by Netgear. To date, Netgear has failed to honor the rebate. Instead they have requested for the copies of receipt and UPC labels on three separate mailings.

This is a rebate scam problem. I submitted a rebate for a Netgear switch via mail on 3/5/05. The rebate never showed up in the RebateHQ database, so I emailed an inquiry, and was told by Henry to mail or fax a resubmission. I chose to fax a resubmission to the number given me (800) 886-8370. After two more weeks, the rebate was still not in the system. So, I began a long and tiresome email dialogue trying to get to the bottom of it. In the end, I was told by Joseph that my rebate submission must have been lost, and that I needed to resubmit it again!! Josephs form email gave me a different fax number (888-864-5763), but the rest of his email was exactly the same as Henry's.

Rebate scam, I purchase a product and sent in all the requested form. My info was all included in one letter. I then found out my rebate was declined for no receipt.

My case is about rebate fraud from Netgear Inc. I have purchased 3 Netgear rebate products at end of June 2004 (there was a huge promotion) and mailed all three rebate forms along with fulfillment requirements immediately after purchase. At mid-September (after 10 weeks of the mailed rebate forms), I received the confirmation email from "whereismyrebate.com" saying, all the rebates were mailed to my address. Since the email stated, "it will take about 8 to 10 days to reach the customer", I waited for such period of time. However, the rebate checks were never received at promised date and it is well over 11 weeks now.

I use Netgear's AC line network bridge. One keeps losing synch or something, anyway I have to "reboot it" by unplugging, counting to 30, replugging, hoping will come back up. You have to talk to tech support to get a return authorization. However, their phone support is non-existent, leading through the usual number-punching maze, then, "...too busy, try to call again..." which delivers the same result again and again. I sent an email and got nothing but their weak FAQ on the website, and then they stop sending. Once, they told me they would get the support people to call me, which never happened. Now, nothing, again. Guess I better never buy from them again.