Netgear Reviews

I think Netgear technical staff is the best you can have. I have worked with 1 class and 2 class tech. Your people so of best around people you can, I can not say enough about them. Keep it going..Do not stop now..

Netgear is an absolute scam. Purchased 2, Orbi 5400 Mesh systems. At 91 days the system stopped working. Called Netgear and they shared that their latest firmware caused some issues, and if I was willing to pay for additional support they could help. Do yourself a favor, before you purchase any Netgear product do a google search. **. There are 10's of thousands of customers dealing with Netgear's issue.

So I have 2 Netgear router/modem from you the last few years. Had to go back to old one cause new one stopped working during Firmware update and power went out in lightning storm. So now the old one stopped working when Xfinity was working on the line and wanted my user name and password. It wouldn't take my password so I called and asked if you could fix it. They told me could fix the newest one that went out in the storm but was over my 60 day support and warranty for my 500 dollar machine which is insane but had to pay either 229 for 3 yrs, 299 for 5 yrs or 389 for lifetime. I told them no and would try to fix myself.

I have been a Netgear customer for over 4 years and up until recently enjoyed their products. I purchased the Netgear Orbi WiFi 6E router individually and used it for 1 year before requiring an additional satellite. I purchased the companion satellite for the router on the netgear website and it was delivered a few days later. I was initially really excited to get this working and tried everything I could think of the sync the satellite with the router. Unfortunately nothing worked from resetting the satellite, to manually back hauling it into our existing Orbi network.

I have always bought Netgear, mine old one went out went and bought a new one no biggie, 2 hours later and on the phone with netgear still didn't work, blamed it on Xfinity, went and bought a different brand. Arris works great and ll wifi and internet fixed within a hour! The guy on the phone just kept saying one more step, yea screw your one more step.

Don’t buy this products from them, after 3 months they will ask you to pay extra 90$ for support! If you will not pay, the router just stop to work and you can’t do anything! This products are horrible!

Netgear worked so so for 1 year, Now June/28/ 2024, it was disconnected, so I phoned them. He said can't help me unless I give him payment for nearly $80 dollars, but then I see they request $10.99 a month, so without notice they blocked or cut my extender/ booster off without notice, costing me a loss of $600 on the stock market today, you dirty, rotten thieves, don't buy their products....

I called Netgear for help to activate a netgear extender. After passing me off 3 times the technician took control of my computer and after about a half hour told me that it won't work because my network is corrupted. He tried selling me expensive software like a regular scammer. I called The Geek Squad at Best Buy and he had it working in 5 minutes. No software sales pitch! Be careful Netgear service agents are scammers!

This NetGear Router AC1750 Smart WiFi Router (R6400v2) is so unreliable, it is down once every 30 days and has to be unplugged from the power source to reboot. When I am working remotely, it is impossible to do that. When I get back to my house, this thing is going in the trash. I got scammed by the on-line Tech Support for $199 for a 2 year contract for Tech Support which has been useless.

Bought Netgear wi-fi range extender through eBay. Was having issues installing it so called their customer service. They wanted to sell me 1 or 2 year technical support for either $99 or $169 for the router I paid $32, They simply refused to help me. Telling me that Ebay is an unauthorized dealer that's why they cannot support/help. Will never buy anything from them again!