NETGEAR Reviews

I purchased an Orbi and needed assistance with login information so reached out to their (outsourced) customer service. Both agents (2 separate calls) insisted that I needed to purchase firewall security because the 30 free trial had ran out. I refused because I did not need the upgraded firewall subscription. They repeatedly said, "You need to buy this," so asked for pricing tier for 3 year vs lifetime. $249 > $399. A little suspect. I told them this was optional because the router has basic firewall security already and purchasing the upgrade is not mandatory.

Netgear is a awful all around. The customer support is terrible and what they don't tell you when you buy the router is that you have to pay another 200$ for software after paying 200$+ for the router. Customer support is confrontational and will just hang up on you. All around I would suggest staying as far away from netgear as possible -10000000/10 would never purchase a netgear product ever again and would suggest you don't either.

Very bad Technical Support TEAM. They don’t find your issues instead they upgrade you to pay extra fees for “SECURITY“. Unexplained SECURITY ISSUES TO USE NETGEAR. This is a FAKE ROUTER COMPANY. Skip them to REBUILD THEIR PROFESSIONAL SKILLS. They lack a lot!

To say I'm frustrated is an understatement. I ordered the Orbi Mesh WiFi 6 System - Ax5400 router on Feb 3rd and had paid extra for 2 day shipping. I was expecting my order to arrive no later than Feb 5th, I had a router that went bad and desperately needed this to come asap as I work from home in Cyber Security and I need to have efficient and secure internet at home. Well, Feb 5th comes - no router. It appeared my item was still sitting in CA. I open up a support case immediately and I have now had to call in at least 8x and I keep getting the same run around - that my item is being 'investigated' and there is nothing more that Netgear can do.

Netgear used to be my go-to for tech supplies. Now it tops my AVOID AT ALL COSTS list. I bought a new CM1000 modem on November 1, 2024. Within a week iI was having connection issues - not staying connected, requiring multiple manual reboots to reconnect, however briefly. After weeks of back and forth, where they asked for one piece of info at a time, a replacement was finally approved. Except it had worse connection issues than the first! Along the way I've had several support cases closed by Netgear without a resolution. Now they're insisting they can't do a refund since it was not purchased through the Netgear online store - but since they sent the replacement, I also can't do a return to the original place of purchase since I no longer have that modem! After being disconnected by several chat agents today, it appears my only recourse is to warm as many people as possible the Netgear is run by THIEVES who have stolen my $200.

It's the worst extender. Please do not buy it. "Customer Service" is a scam. They are scamming you out of your hard-earned money. Stay away from Netgear. The routers and extenders are useless. I got scammed twice for the same extender. Tech support is a ticket to a scam artist. You get a callback. They go into your computer, make changes, and promise to sign you up for cloud-based service for a fee. All of that is a scam. When you call another time, someone else is telling you that you were scammed and he also will do the same. Stay away from this company.

Oh my god, people save your money, these routers are absolutely junk, they are the worst, go with Belkin. I would not recommend anyone buy these, any of them, trash... Absolute trash. I have never found one that even works. Never... Never ever again. I knew better and I was right.

If I was able to give negative stars I would. Don't waste your money on this product or any product for that matter from this company. This was my first time buying something like this so yes I did ask questions. I purchased this item thinking it would help with the internet. After asking questions before purchase if there is any other subscriptions needed to function. I was told no. And support team was even worse. Spoke to Jenny and another male that just hung up. Did not inform of all that was needed to function. They want you to spend more money on top of the purchase for the Extender to work and it's a subscription that they want you to get into. Both company and Walmart blaming each other of whose fault it was for not giving proper info. PATHETIC. I'm out the money now for the device that does not work.

Worst routers ever. I’ve been scammed twice from this horrible company. My router stopped working after 3 months. Trash company. I hate that I wasted 350 dollars on this trash. Would never ever recommend this to anyone trash company. With horrible customer service.

Do not waste your money! I paid over $120 for a router and Netgear won’t provide any assistance over the phone unless I pay a $99 fee. This is outrageous and we lost connection during the holidays when we were planning to watch Christmas movies. Absolutely a nightmare and not worth the hassle. I am having terrible signal just 2 months after my warranty expired and they want my money after paying more than $120.