Netgear Reviews

Oh my god, people save your money, these routers are absolutely junk, they are the worst, go with Belkin. I would not recommend anyone buy these, any of them, trash... Absolute trash. I have never found one that even works. Never... Never ever again. I knew better and I was right.

If I was able to give negative stars I would. Don't waste your money on this product or any product for that matter from this company. This was my first time buying something like this so yes I did ask questions. I purchased this item thinking it would help with the internet. After asking questions before purchase if there is any other subscriptions needed to function. I was told no. And support team was even worse. Spoke to Jenny and another male that just hung up. Did not inform of all that was needed to function. They want you to spend more money on top of the purchase for the Extender to work and it's a subscription that they want you to get into. Both company and Walmart blaming each other of whose fault it was for not giving proper info. PATHETIC. I'm out the money now for the device that does not work.

Worst routers ever. I’ve been scammed twice from this horrible company. My router stopped working after 3 months. Trash company. I hate that I wasted 350 dollars on this trash. Would never ever recommend this to anyone trash company. With horrible customer service.

Do not waste your money! I paid over $120 for a router and Netgear won’t provide any assistance over the phone unless I pay a $99 fee. This is outrageous and we lost connection during the holidays when we were planning to watch Christmas movies. Absolutely a nightmare and not worth the hassle. I am having terrible signal just 2 months after my warranty expired and they want my money after paying more than $120.

Bought a second hand router. Was told serial number was in use and have to a premium to get it reset. DO NOT BUY NETGEAR PRODUCTS. They force you to pay up to help you with used items and if you don't know who you bought it from you're out of luck.

They take your money for support because they can only give 90 warranty, only to find they can not fix it. STAY AWAY FROM NETGEAR products at all cost!!! Days and weeks to get this fixed, hours on hold before they can help.

Netgear WILL try to extort you for significantly more money after buying a brand new router. Bought a brand new Netgear router for over $100. Setup did not work so I called tech support. Tech support says "Oh yeah, you haven't registered your product yet, let me do that for you." *Returns to call to tell me the product is now registered so we can continue setup-

I purchased a Netgear router and extender, hoping for reliable performance, but unfortunately, these have been the worst products I’ve ever used. From constant connectivity issues to difficulty setting up and maintaining a stable network, the experience has been nothing short of a headache. The router struggles to maintain a consistent connection, even in a small household, and the extender does little to improve coverage. Troubleshooting these devices has been an endless loop of resets and reconfigurations, with no lasting improvement. What’s most frustrating is that I wish I had done more research before purchasing. It’s clear now that Netgear’s products often fall short in quality and user experience. Based on my experience, I cannot recommend Netgear and will be looking at other brands for a replacement.

The company did not advise there is a security fee after 90 days of purchase. My internet was cut off. I called them to get assistance. Was told I should have gotten an email explaining the security fee. This was not obviously advertised. I work from home so I needed my internet. Waited for them to send the email so I could pay the lousy security fee. Never got it. Had to wait for over 30 minutes. Due to my internet was down tried to do everything by phone. This was not easy because I never got the email from them to pay for the security. Tech support promised to call me back to get my services back online when I called back because I didn’t hear from the tech. Asked for a supervisor I was hung up on not once but several times.

11/22/2024 I just got off of a call with NETGEAR Nighthawk technical support. They said that my devices were fine, but in order to get connectivity, since my purchase was in July 2023, I would have to pay either have to pay: $229 for 3 years (no technical support); $329 for 5 years (with tech support); or $499 for its lifetime (with tech support) which was described to be about 8-10 years according to the phone rep. He said this requirement was passed by the WiFi Association and is required for all privately labeled routers. We purchased the Model MR60 router from Sam's Club which came with 2 satellites. Waste of money now. WHAT A CROCK! Beware.