NETGEAR Reviews

Support system for $429 and I had no idea I needed it. Poor connection, TVs disconnected, freezing screens. Having to log in every time I turn the TV on. What a total scam on junk equipment. Do not buy this overrated junk..

Absolutely USELESS customer Support... I purchased a Nighthawk Router Refurbished from WOOT, put it in the closet, went to install it, the router was never properly fixed when refurbished.... They do not offer RMA, REPAIR or REPLACEMENT... all they do is try to get you to buy extended warranty, The most useless absolutely garbage customer service you could ever encounter.. They waste time, all you hear on the phone is people in the background chatting, while trying to talk to a foreign support agent who speaks in the thickest accents... Can't understand them, they then constantly try to talk down to people... Even with 25+ years in information technology and owning several products, they offer NOT one bit of actual support, it's all SCRIPTS, OK Sir we want you to put a paperclip in the reset button, I already did it with a thumbtack, but she's arguing it wont work, its not long enough, even though the thumbtack works fine...

I purchase this router in July on July 4 2025, the app alert me of a firmware /software update. Press the update app prompt, It said 4 min to reboot. Unit never came back online, Call tech support. Got some Guy for India trying to sell me a service contract in order to if my unit, Do Not use App updates. It a trap by Netgear . """Do Not Buy."""

This has been the worst customer experience of my life! I purchased a Netgear router in 2024 and midway through 2025 it stopped working. I contacted Netgear and was transferred somewhere out of country with reps who spoke very broken English. They talked me into a lifetime plan for $529 and spent another hour on the phone to fix the problem. The next day the problem persisted and after I called back they told me that I needed to purchase a new router. I tried to cancel and get a refund but Netgear makes it impossible to speak with anybody or they simply just transfer from one rep to another who does not speak English. I feel like they are legally scamming me.

Never use again. You're the worst. Please never purchase anything from Netgear. This the fourth I have tried to write a review and then this stupid company have stopped me at least four times. We love everyone.

NETGEAR does not stand behind their products and support! Both technical support and customer service are absolutely awful - BUYER BEWARE! I purchased an Orbi 970 Quad-Band, WiFi 7, Mesh System, 3-Pack for nearly $1,900. Right out of the box, the product never worked, as it would be broadcasting but lose internet intermittently and disconnect. I have Fios Gigabit service because I depend on my internet and WiFi, being that I live in an area where there is very little cell service due to the local topography, namely a large and miles-long escarpment. The Verizon Fios internet was working fine but to confirm I would disconnect the Orbi and would have no issues.

I just bought a brand new wonderful Modem router from Netgear to replace my old one Because it's come to the end of life of service. Couldn't set it up because I also have to pay some kind of one-time activation fee Not mentioned anywhere.. I returned it.

Ya save yourself money and anger. Don't get Netgear. It's a pathetic excuse for wifi routers. Our router lasted 2 months before it died. They won't refund us. We switched to a Comcast router. Been working great ever since. The support is awful as well. They constantly hang up and don't listen.

I recently bought two items from Netgear and the first arrived on time, but the next item never arrived, netgear tried to pass it off as a banking issue, but my bank shows that netgear never even tried to process the order through them. Netgear was very slow to resolve the issue which still hasn't been resolved after 6 days this has impact my home business. Netgear has not expedited the process to get me the item I ordered in a timely manner. I would look for a company that understands the needs of it's customers and that we are what make netgear what it is. Today's technology is very competitive and there are better companies with comparable products and better service than netgear, do your research.

Do not buy a NETGEAR product. It is a scam. After a few months your securities will expire then they have you handcuffed and make you pay for support. I paid $250 for a lifetime then had a problem yesterday and they told me that was for technical not for securities. They want a second lifetime membership. I went off space on that router and went back to Xfinity. Never will I buy a netgear product again.