NETGEAR Reviews

Boy and I thought Microsoft had the worst customer service, then I called Netgear to help with admin login, and they want me to buy a service contract to help with login and a problem with their app. Sounds like extortion to me. Apple Rules, best customer service.

Never buy NetGear! I used NetGear router/modem products for nearly 9 years and was generally satisfied with them. About a year ago, when my old device failed, I purchased a new NetGear router/modem and registered it properly. Recently, I received a notification from NetGear support stating that this model had reached the end of support. Around the same time, I started experiencing frequent intermittent network issues. It feels like customers are being pushed to replace perfectly functional equipment simply because support has expired.

Tried to get me to purchase something unnecessary for an extra charge of 200$ after I already paid for the router and modem. Absolutely would not recommend.

I bought a CAx80 router that came with 1 year of Nighthawk Armor. After the year was up, it automatically renewed the subscription on 29 April 2026 for $108.49, which was charged to my debit card. I immediately was notified on the app that my subscription has expired. I have occasionally been in contact with support, and they can't figure out what is wrong. Supposedly, they are trying to find a solution. The last time they called was 13 May. Today is 19 May, and I still don't have Armor. What is the problem? It has been over half of a month? To add insult to injury, I was offered the Armor for a reduced price. I would like the Armor to work and I think you owe me compensation for the time I have been without and the trouble for the hours I have been on the phone when they have tried to figure out what is wrong. The last case # they assigned me is **. Help.

Netgear mesh systems simply do not work. Calling tech support and customer support is a waste of time - after two months of being told how important I was, they finally admitted that the system was defective. Now they want me to pay to replace it. Do yourself a BIG favor and purchase an Eero mesh system.

Purchased an Orbi 971 mesh router system (1900 mesh Wi-Fi). After connecting and initial setup, the firmware failed to complete, completely hard-bricking the unit. After multiple 2-hour hold times and discussions with NETGEAR service, they determined they could not help and would not provide a warranty claim. (It was bought from Netgear as a certified refurbished product.) I was able to file a claim with Allstate protection and sent the item to them. They deemed the certified refurbished product from Netgear unrepairable and are issuing me a refund for the purchase. (Thankfully.)

Purchased $500 Nighthawk and it worked for about three years then it stopped. They were rude in customer service then told me I needed to pay $300- $500 for a security plan to get it to work again. My cable company already provided my security.

Long support wait times, ineffective troubleshooting, an unhelpful, 90-day, short warranty period for high-priced devices. Customer service refused to help as I was ONE day past the warranty.

I would give half a star if I could. I got a faulty nighthawk router and was hung up on 3 times by their tech support chat line. They took 2 days to respond to my email saying WHEN I GET BACK TO THE US in 2 months, try these fixes! Don’t buy from this company. They don’t care.

Purchased Nighthawk router 10/25 and replaced modem a few days ago. Could not get NH modem to pair with router after making correct changes with ISP. Spent nearly 3 hours going in circles with NetGear technical service rep who had me reset both products, reenter account passwords multiple times on my TV, phones, etc. and ultimately claimed that my ISP was slow (1gig?). Her numbers, made me question validity. Also initially claimed that my router was out of service warranty (apparently only 90 days?) therefore could not help with the new modem unless I agreed to pay for service. It was frustrating, tiring and needless if the rep had more training, but maybe that was the point all along? Nevertheless, modem returned and I requested the cancellation for the premium NON service agreement. I should have never agreed but lesson learned: read reviews before you buy products! That is one big positive in the internet world we live in.