NETGEAR Reviews

Ordered ORBI770 Satellite over a month ago directly from NetGear. Every week, some new excuse on why it has not shipped. Told 9/1, now it's 9/8. Still not shipped. Was actually informed that my original case number was closed - even though the item never arrived. Re opened new case number and escalated. Will continue to wait. Honestly - go with Linksys next time people. NetGear is absolute trash and customer service is non existent.

Orbi router bricked with an update. We worked with overseas support for HOURS. At the end they realized we needed a new router. Then they emailed us and told us since we bought from an “unverified” store we are out of luck. Our router is one year old. Terrible customer service and product.

Netgear is the worse I have ever experienced far as customer service goes. First of all their call center is in an overseas environment and makes it just that much more difficult to communicate. My ORBI router when down so the service advisor said they were not providing “public IP address” and that was the reason the router was down. Cox Cable said router was bad after they completed their diagnostic texting and took my old NightHawk Router and connected it to the system and lo and behold I have internet. Again the communication gap leaves something to be desired. I would never recommend Netgear to anyone less long purchase another Netgear anything. Buyer beware of the spam Netgear has with their offshore noncommunicating service. Unhappy customer. Victor

⭐ Extremely Disappointed – First and Last Experience with Orbi. This was my first time contacting Orbi, and unfortunately, it will be my last. I called on behalf of my father- and mother-in-law because their internet had been out for approximately two weeks. I initially spoke with Jon, who explained that the “security” on their box had expired nearly two months ago and needed to be renewed to restore their internet service. We paid $149.99 for a three-year security update, and Jon then transferred me to technical support to complete the process. That is when I spoke with Tony. After approximately 45 minutes of downloading apps, accessing websites, and troubleshooting, Tony suddenly informed me that Orbi was not their internet provider and told me, “Google it, you’ll see.” This made absolutely no sense considering Jon had just accepted $149.99 from us specifically to restore their internet service.

Worst company I have ever dealt with. Customer service in India is mostly unintelligible and completely ineffective. Get a case number and wait forever. I paid for a two year service contract and then the router was deemed end of service life so I bought a new router and satellites. They cannot seem to transfer the contract. India CS cannot do anything. Save your money and time and get an Eero mesh router which has better reviews. I am done with Netgear and am cutting my losses. I have lost over a week trying to get simple things done.

Very disappointed with this company. Per their instructions I cancelled my account 30 days in advance of renewal. I received email confirmation of the cancellation. The email said my account would be deactivated. Instead they billed my credit card for $161.99. I have been trying for over 2 weeks to get a refund. Every time I call I am told that the Customer Care Team are the only ones that can process my request. Each time I called I was assured I would hear from someone within 24 hours. After waiting over 2 weeks I still have not heard from their Customer Care Team.

We upgraded our router and had an issue connecting to the internet. Our customer service rep, Prem, was just great. Very professional, patient, easy to understand. Can't thank him enough for his help.

Absolutely terrible company, both from a product quality perspective and customer service. My C7000 modem/router failed after 6 months (purchased in Jan 2026, failed in July). Sometimes that's understandable, but the true indication of a great company is how they handler failures, and Netgear has absolutely the worst customer service/warranty process I've ever encountered. And it needs to be the best given this type of business. My entire home was down - 18 pieces of equipment connected to WiFi (TVs, laptops, phones, thermostats, security cameras, Sonos, outdoor lighting, etc, etc). Over a 3 day period, I spoke with 4 different technical support people and wasted over 4 hours of my time resetting, rebooting, holding buttons, plugging and unplugging. And sorry (not sorry), but their entire support staff is from India(?) and so difficult to understand.

Boy and I thought Microsoft had the worst customer service, then I called Netgear to help with admin login, and they want me to buy a service contract to help with login and a problem with their app. Sounds like extortion to me. Apple Rules, best customer service.

Never buy NetGear! I used NetGear router/modem products for nearly 9 years and was generally satisfied with them. About a year ago, when my old device failed, I purchased a new NetGear router/modem and registered it properly. Recently, I received a notification from NetGear support stating that this model had reached the end of support. Around the same time, I started experiencing frequent intermittent network issues. It feels like customers are being pushed to replace perfectly functional equipment simply because support has expired.

Tried to get me to purchase something unnecessary for an extra charge of 200$ after I already paid for the router and modem. Absolutely would not recommend.

I bought a CAx80 router that came with 1 year of Nighthawk Armor. After the year was up, it automatically renewed the subscription on 29 April 2026 for $108.49, which was charged to my debit card. I immediately was notified on the app that my subscription has expired. I have occasionally been in contact with support, and they can't figure out what is wrong. Supposedly, they are trying to find a solution. The last time they called was 13 May. Today is 19 May, and I still don't have Armor. What is the problem? It has been over half of a month? To add insult to injury, I was offered the Armor for a reduced price. I would like the Armor to work and I think you owe me compensation for the time I have been without and the trouble for the hours I have been on the phone when they have tried to figure out what is wrong. The last case # they assigned me is **. Help.

Netgear mesh systems simply do not work. Calling tech support and customer support is a waste of time - after two months of being told how important I was, they finally admitted that the system was defective. Now they want me to pay to replace it. Do yourself a BIG favor and purchase an Eero mesh system.

Purchased an Orbi 971 mesh router system (1900 mesh Wi-Fi). After connecting and initial setup, the firmware failed to complete, completely hard-bricking the unit. After multiple 2-hour hold times and discussions with NETGEAR service, they determined they could not help and would not provide a warranty claim. (It was bought from Netgear as a certified refurbished product.) I was able to file a claim with Allstate protection and sent the item to them. They deemed the certified refurbished product from Netgear unrepairable and are issuing me a refund for the purchase. (Thankfully.)

Purchased $500 Nighthawk and it worked for about three years then it stopped. They were rude in customer service then told me I needed to pay $300- $500 for a security plan to get it to work again. My cable company already provided my security.

Long support wait times, ineffective troubleshooting, an unhelpful, 90-day, short warranty period for high-priced devices. Customer service refused to help as I was ONE day past the warranty.

I would give half a star if I could. I got a faulty nighthawk router and was hung up on 3 times by their tech support chat line. They took 2 days to respond to my email saying WHEN I GET BACK TO THE US in 2 months, try these fixes! Don’t buy from this company. They don’t care.

Purchased Nighthawk router 10/25 and replaced modem a few days ago. Could not get NH modem to pair with router after making correct changes with ISP. Spent nearly 3 hours going in circles with NetGear technical service rep who had me reset both products, reenter account passwords multiple times on my TV, phones, etc. and ultimately claimed that my ISP was slow (1gig?). Her numbers, made me question validity. Also initially claimed that my router was out of service warranty (apparently only 90 days?) therefore could not help with the new modem unless I agreed to pay for service. It was frustrating, tiring and needless if the rep had more training, but maybe that was the point all along? Nevertheless, modem returned and I requested the cancellation for the premium NON service agreement. I should have never agreed but lesson learned: read reviews before you buy products! That is one big positive in the internet world we live in.

I brought this product Netgear product last year. Now they sent me an email telling me that I have to purchase a new one because the one I purchased last year it’s not gonna be running the same and it’s not gonna be protected. It’s not gonna upgrade and have the nerve audacity to say they’ll give me 20% off. Don’t purchase any Netgear. All they want is your money. You shouldn’t have to buy new equipment every single year. I’m so pissed off I spent all that money on Netgear and this is the results that I get so now I have to go out and buy a different gear from a different company and and the thing is the cable guy told me not to buy netgear and I didn’t listen to him when I should’ve and the only reason why I gave them ones that because you can’t give them a half a star, don’t waste your money.

I invested nearly $400 in the Netgear CAX30, believing I was purchasing top-tier equipment. Instead, I discovered Netgear has fundamentally changed their business model - and not for the better. The Problem: Basic router features that were standard in older Netgear models - parental controls, device management - have been stripped out and locked behind their Armor subscription paywall. The Nighthawk app that's supposed to provide these controls is buggy and non-functional. I cannot reliably toggle internet access to individual devices, which is router management 101.

This has been the worst experience with a support group I have ever had. A tech misheard my email 20 days ago and registered my router/Armor purchase to an invalid email. I lose my Armor subscription and can't track any support issues I had and there were more than a few setting the CAX80 up with Xfinity. Calls to support promised resolution with 24-48 hours, I contacted support at least 5 times due to radio silence. This week I sent the modem back due to my frustration. Will never buy another NETGEAR product.

Canceled my Netgear service, removed my billing information and cancelled subscription. A year later was billed to original payment option, account was changed to auto renew all without my authorization and refuse to take my call and disconnect chat when I question the charge!! Run, run away fast, firm is out to steal your money!

Made me pay for a warranty to use the router I already owned, a month later stopped my service and told me I had to buy another warranty! I highly suggest never trusting this company and do not ever give them your money!!!!

This has been one of the most frustrating technology purchases we have ever made. We spent two full days without stable internet while trying to set up the Netgear Orbi Mesh WiFi 7 model RBE371. We work from home, so losing connectivity for that long had a real impact on our work and daily life. We contacted Netgear customer support multiple times and were repeatedly put on hold, transferred between agents, and asked to repeat the same troubleshooting steps over and over. Support was outsourced, and while the agents followed scripts, there was little to no empathy or understanding of how disruptive this issue was. The tone often felt dismissive, and at times we were spoken to as if we did not understand basic networking concepts, which only added to the frustration.

I have a NETGEAR ESSENTIALS WIFI 6 1800 AP WAX214 V2 for at least 2 years now. Unit is mounted outside on my garage porch ceiling...great coverage....solid radio...It's been 10 below zero and about 100 degrees and this little radio never even blinked. Thanks

They want total control! With many things attached to the router or mesh router. Like the stupid BITDEFENDER that you can not get rid of.. Products are overpriced for what they do! I've been in this game for well over 40 years and I've never seen a company what so much control! I will be taking the BIOS and doing my own mods to get rid of their crap they put in there! BUYER BE VERY WARY. Choose someone else!!!

This company is a thief. They have the worst customer service and they don’t let you cancel your subscription online or by phone. They want to keep charging the credit card they have on file. They update their product every couple years and they are expecting that we will pay hundreds of dollars on the new product. Please stay away from this company.

Support system for $429 and I had no idea I needed it. Poor connection, TVs disconnected, freezing screens. Having to log in every time I turn the TV on. What a total scam on junk equipment. Do not buy this overrated junk..

Absolutely USELESS customer Support... I purchased a Nighthawk Router Refurbished from WOOT, put it in the closet, went to install it, the router was never properly fixed when refurbished.... They do not offer RMA, REPAIR or REPLACEMENT... all they do is try to get you to buy extended warranty, The most useless absolutely garbage customer service you could ever encounter.. They waste time, all you hear on the phone is people in the background chatting, while trying to talk to a foreign support agent who speaks in the thickest accents... Can't understand them, they then constantly try to talk down to people... Even with 25+ years in information technology and owning several products, they offer NOT one bit of actual support, it's all SCRIPTS, OK Sir we want you to put a paperclip in the reset button, I already did it with a thumbtack, but she's arguing it wont work, its not long enough, even though the thumbtack works fine...

I purchase this router in July on July 4 2025, the app alert me of a firmware /software update. Press the update app prompt, It said 4 min to reboot. Unit never came back online, Call tech support. Got some Guy for India trying to sell me a service contract in order to if my unit, Do Not use App updates. It a trap by Netgear . """Do Not Buy."""

This has been the worst customer experience of my life! I purchased a Netgear router in 2024 and midway through 2025 it stopped working. I contacted Netgear and was transferred somewhere out of country with reps who spoke very broken English. They talked me into a lifetime plan for $529 and spent another hour on the phone to fix the problem. The next day the problem persisted and after I called back they told me that I needed to purchase a new router. I tried to cancel and get a refund but Netgear makes it impossible to speak with anybody or they simply just transfer from one rep to another who does not speak English. I feel like they are legally scamming me.

Never use again. You're the worst. Please never purchase anything from Netgear. This the fourth I have tried to write a review and then this stupid company have stopped me at least four times. We love everyone.

NETGEAR does not stand behind their products and support! Both technical support and customer service are absolutely awful - BUYER BEWARE! I purchased an Orbi 970 Quad-Band, WiFi 7, Mesh System, 3-Pack for nearly $1,900. Right out of the box, the product never worked, as it would be broadcasting but lose internet intermittently and disconnect. I have Fios Gigabit service because I depend on my internet and WiFi, being that I live in an area where there is very little cell service due to the local topography, namely a large and miles-long escarpment. The Verizon Fios internet was working fine but to confirm I would disconnect the Orbi and would have no issues.

I just bought a brand new wonderful Modem router from Netgear to replace my old one Because it's come to the end of life of service. Couldn't set it up because I also have to pay some kind of one-time activation fee Not mentioned anywhere.. I returned it.

Ya save yourself money and anger. Don't get Netgear. It's a pathetic excuse for wifi routers. Our router lasted 2 months before it died. They won't refund us. We switched to a Comcast router. Been working great ever since. The support is awful as well. They constantly hang up and don't listen.

I recently bought two items from Netgear and the first arrived on time, but the next item never arrived, netgear tried to pass it off as a banking issue, but my bank shows that netgear never even tried to process the order through them. Netgear was very slow to resolve the issue which still hasn't been resolved after 6 days this has impact my home business. Netgear has not expedited the process to get me the item I ordered in a timely manner. I would look for a company that understands the needs of it's customers and that we are what make netgear what it is. Today's technology is very competitive and there are better companies with comparable products and better service than netgear, do your research.

Do not buy a NETGEAR product. It is a scam. After a few months your securities will expire then they have you handcuffed and make you pay for support. I paid $250 for a lifetime then had a problem yesterday and they told me that was for technical not for securities. They want a second lifetime membership. I went off space on that router and went back to Xfinity. Never will I buy a netgear product again.

I purchased a Netgear Orbi 870 mesh system that included the router plus two satellites. Within the first 30 days the system functioned okay. The Orbi 870 mesh is advertised to handle up to 150 devices, and my home network only has 55 devices online on average at any given time. The ability to return the product ends after 30 days, which is when the system began exhibiting severe lag. Websites froze. Basic website thumbnail graphics (i.e. nothing high definition) would take 2-5 minutes to load. Streaming and online gaming wasn’t possible. Bandwidth isn’t the issue since I have Verizon Fios 1Gb service.

Purchased a Netgear Network extender after moving my office to different room in the house. Setup was relatively straightforward and the product worked for a few days. I then started to get notification from Windows that my connection was not secure. My first thought was to return it assuming it was simply older technology. My second thought was to see if there was an update that could solve the issue. I should have listened to my first thought. :) It took awhile - but I finally ended up with a support tech on the phone (don't call them - go to the setup app and respond to the chat - they will call you) - who took me through the setup process - at one point we hit a connection error and the tech (whose name was Robin) told me that the problem was not with the NetGear extender but with too much traffic on my Network - probably caused by outside hackers using my network and for $49.99 they could fix that problem. I said, "No thank you."

I am thoroughly shocked by how I was treated by this company. My internet has been down all day. When I spoke with my internet provider they said their diagnostics showed a problem with my Netgear modem and asked that I call them. The first time I called the agent just kept saying again and again that I bought the wrong modem because it is not suitable for wireless. When I asked why it had worked for the past year he said the same thing. After saying the same things back and forth for a while he got angry and said if I don’t believe him I should look it up online.