NETGEAR Reviews

⭐ Extremely Disappointed – First and Last Experience with Orbi. This was my first time contacting Orbi, and unfortunately, it will be my last. I called on behalf of my father- and mother-in-law because their internet had been out for approximately two weeks. I initially spoke with Jon, who explained that the “security” on their box had expired nearly two months ago and needed to be renewed to restore their internet service. We paid $149.99 for a three-year security update, and Jon then transferred me to technical support to complete the process. That is when I spoke with Tony. After approximately 45 minutes of downloading apps, accessing websites, and troubleshooting, Tony suddenly informed me that Orbi was not their internet provider and told me, “Google it, you’ll see.” This made absolutely no sense considering Jon had just accepted $149.99 from us specifically to restore their internet service.

Worst company I have ever dealt with. Customer service in India is mostly unintelligible and completely ineffective. Get a case number and wait forever. I paid for a two year service contract and then the router was deemed end of service life so I bought a new router and satellites. They cannot seem to transfer the contract. India CS cannot do anything. Save your money and time and get an Eero mesh router which has better reviews. I am done with Netgear and am cutting my losses. I have lost over a week trying to get simple things done.

Very disappointed with this company. Per their instructions I cancelled my account 30 days in advance of renewal. I received email confirmation of the cancellation. The email said my account would be deactivated. Instead they billed my credit card for $161.99. I have been trying for over 2 weeks to get a refund. Every time I call I am told that the Customer Care Team are the only ones that can process my request. Each time I called I was assured I would hear from someone within 24 hours. After waiting over 2 weeks I still have not heard from their Customer Care Team.

We upgraded our router and had an issue connecting to the internet. Our customer service rep, Prem, was just great. Very professional, patient, easy to understand. Can't thank him enough for his help.

Absolutely terrible company, both from a product quality perspective and customer service. My C7000 modem/router failed after 6 months (purchased in Jan 2026, failed in July). Sometimes that's understandable, but the true indication of a great company is how they handler failures, and Netgear has absolutely the worst customer service/warranty process I've ever encountered. And it needs to be the best given this type of business. My entire home was down - 18 pieces of equipment connected to WiFi (TVs, laptops, phones, thermostats, security cameras, Sonos, outdoor lighting, etc, etc). Over a 3 day period, I spoke with 4 different technical support people and wasted over 4 hours of my time resetting, rebooting, holding buttons, plugging and unplugging. And sorry (not sorry), but their entire support staff is from India(?) and so difficult to understand.

Boy and I thought Microsoft had the worst customer service, then I called Netgear to help with admin login, and they want me to buy a service contract to help with login and a problem with their app. Sounds like extortion to me. Apple Rules, best customer service.

Never buy NetGear! I used NetGear router/modem products for nearly 9 years and was generally satisfied with them. About a year ago, when my old device failed, I purchased a new NetGear router/modem and registered it properly. Recently, I received a notification from NetGear support stating that this model had reached the end of support. Around the same time, I started experiencing frequent intermittent network issues. It feels like customers are being pushed to replace perfectly functional equipment simply because support has expired.

Tried to get me to purchase something unnecessary for an extra charge of 200$ after I already paid for the router and modem. Absolutely would not recommend.

I bought a CAx80 router that came with 1 year of Nighthawk Armor. After the year was up, it automatically renewed the subscription on 29 April 2026 for $108.49, which was charged to my debit card. I immediately was notified on the app that my subscription has expired. I have occasionally been in contact with support, and they can't figure out what is wrong. Supposedly, they are trying to find a solution. The last time they called was 13 May. Today is 19 May, and I still don't have Armor. What is the problem? It has been over half of a month? To add insult to injury, I was offered the Armor for a reduced price. I would like the Armor to work and I think you owe me compensation for the time I have been without and the trouble for the hours I have been on the phone when they have tried to figure out what is wrong. The last case # they assigned me is **. Help.

Netgear mesh systems simply do not work. Calling tech support and customer support is a waste of time - after two months of being told how important I was, they finally admitted that the system was defective. Now they want me to pay to replace it. Do yourself a BIG favor and purchase an Eero mesh system.