NetgearConsumerAffairs Unaccredited Brand
My router in warranty, call to Netgear devolved into a two hour wait, disingenuous sympathy for our router breakdown, Netgear's refusal to help as my 90 days of phone support had expired, a bait and switch to use a vendor (likely Netgear) $40 for any issue, including avoiding any answer to our question about why the online software updates for our router did not work! They win the award this week for Corporate Greed In Tech Sector -What Customer Torture! Everything they advertise online is fake - Netgear's personnel are trained to ignore "the question" - a brilliant passive-aggressive karate move written into the "playbook" to keep customers on hold over thirty minutes and then dead end the call.
When I learned that my 80-year-old mom was reduced to tears trying to muster the patience to solve this simple 10-second router issue - to get back online with the grandkids - I explained to her how it is a scam I progress. She had credit card at the ready if only to get back to the kiddies! If you have an elderly parent with a computer write to AARP to ask they conduct survey of such scams from reputable tech companies. Seniors around the country, now entirely dependent on tablets and cells to keep up familial relations, are intimidated to pay for service under warranty. An Action such as an email would help seniors enormously feel safe.
I wanted to find the IP Address for my modem, as my router wasn't assigning it an IP. I called expecting a simple response, but all I got was them trying to force me into a ridiculously priced service package. Given what I paid for the device, I shouldn't have to pay almost the same amount as the device purchase for 6 months of support. I am fully capable of taking care of my devices, I just needed a simple answer. I WILL NOT PAY FOR YOUR **!!!
AC1750 Wifi Modem & Router: Called support, explain my WiFi service wasn't working accordingly, rep asked multiple questions, next thing I know he created an Netgear acct without my consent. Told rep I purchase my modem about 3 months ago. Rep ask me a specific date if I bought it 3 months and 1 day from today. I said, "It could be, I don't know." Rep purposely ask me that question to get me out of the warranty. Went back thru my internet service provider and it looks like I purchase the modem under 3 months. All the rep wanted was to sell me a service I don't need.
Now he created an acct showing my modem is out of warranty. I can tell the rep was from overseas because of his strong accent. They use that to their advantage to mumble their tech ID so there won't be track of them. Very disappointed with Netgear. Can't believe that as a tech something like this would happen to me. I would always recommend Netgear product to my customers, because my previous 2 modems over the years worked perfectly fine. This feels like a kick to my stomach!
Called NETGEAR about a router I purchased less than 90 days ago, they're telling me I bought it almost 9 months ago and want me to pay for support. I had to factory reset the router, and now it will not let me in with the factory settings of admin and password. It wants me to answer security questions I never picked. How could a factory reset even keep info like that. Lastly I don't have two brothers so that is just nuts. I would never pick questions about imaginary people's names. Technical support person from India is not helpful.
I paid $138.99 for this Nighthawk router. One day I found that I could not access the internet. I rebooted everything but no luck. My internet carrier said that it was my router. I called Netgear and the rep who was very hard to understand said not to worry, that he will help me. Over the course of an hour he instructed me through many series of seemingly simple remedies none of which changed the situation. All along the rep was assuring me that I should not worry, that he is 100% confident that he will be able to help me. He never mentioned any cost. I thought it was free just like any other product tech support. It sounded like he already knew what would fix it but he needed to build up some suspense and later appreciation on my part. He needed to have me invested (one whole hour) to legitimize, if only in my own mind, a charge. This is a well known sales strategy. To wear your customer down. To trap them. To hold them hostage and then charge them ransom.
Car dealers used to do this by asking for your license and or your car keys if they can get them so they can trap you, and then they intentionally draw out the sales process to wear you down. Finally, my Netgear rep said he would fix my problem but he had to take control of my computer. I watched his movements and none of it was very technical. And then came the hammer. He said he could fix it but there would be a charge. He gave many different subscription payment options. Or I could pay $50.00 for this one time fix. It was hard to say no after an hour. I said yes and subsequently went on-line to see that all I had to do was re-enter the Netgear network password (written on the bottom of my router) back into my computer settings. It would have taken all of 30 seconds to fix.
It would seem to me that the Netgear tech support business model is predatory in its design, taking people's time, money, and dignity. My action will be to contact my local board of chosen freeholders and determine which director is in charge of Consumer Affairs. I will file a complaint which will prompt an investigation. Enough of these and the company will have to take notice. We might even find that Netgear is intentionally sending out Ransomware and waiting for the calls to come in. This could be the beginning of the end for Netgear!
- 1,053,525 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Just bought extender, read instructions to set up, called CS for a couple questions then was lead into college course explaining about how a Firewall works. After 30 minutes it become clear he was not helping me but rather selling me. Had me going, then arguing that I needed a 1yr, 3yr or a lifetime subscription of help. He said he couldn't help because of Firewall not setup correctly and in order to get work, I needed a key code. Then explained that in order to start and drive my car I needed the keys to start it up and he was holding the keys. Oh man, I was not happy and after being degraded and belittled, I said this conversation is over. So almost an hour of BS, I am back where I started, an extender and no keys to the car. Worthless, a bunch of BS I've ever heard or apart of. There is more but too lengthy. Wake up Netgear. Old school sales approach doesn't work and especially from a non American bad English speaking person.
I purchased a modem with the brand Netgear. I noticed that my internet was not working and I called my internet service and they referred me to the company who I had the modem with. At this time I'm upset because I assumed my internet could connect me after giving me an option to go with their modem or provide your own. I did provide my own modem through Netgear and what a ripoff. I was unaware that after 90 days I was no longer eligible to troubleshoot my internet that was tied in with my modem without paying a high fee. I only called Netgear like 3 times referred from my internet services and never was told it was a charge from the Microsoft store where I purchased it or nothing. I spent almost 200.00 dollars on this modem. I'm on the phone.
What I'm thinking they are troubleshooting with them what I felt like they were enabling my computer and taking all my personal information and the representative confirming as I click here and there on these unfamiliar areas on my computer for the Netgear rep to tell me, "Sorry ma'am. We are unable to help you" in a fast persuasive voice. "You need to pay 89.00 or 100 in order for your internet to work! Now ma'am! Which one do you want ma'am so we can continue? Okay! Ma'am I will continue which one do you want because your services will not work without a payment. So, ma'am OKAY? Are you ready ma'am." I said, "No! I'm not ready," and never was ready to pay an additional fee for a warranty package I was told. I said this is a ripoff/ after being transferred about several times trying to talk to someone. Not to mention hanged up.
I barely even had my modem. It's freaking brand new after spending almost 200.00. Now I can't even look on the internet at all because Netgear has hack my computer and I'm afraid they have all my personal information. I want my money back. I would NEVER EVER refer anyone or purchased from Netgear again. POOR CUSTOMER SERVICE.
I have internet connectivity issues and Netgear is holding me hostage. They wont allow me to get on the web until I give them $140 per year for technical support from the manufacture. What gets me is that we have already determined that it's not even the Netgear hardware. They want to charge me to reconfigure the network settings. What a rip. The support person said that even if I go and buy a new modem and router the problem will still persist. This is after I have them tons of pertinent information about me and 45 minutes of my time. If they are serious and a new device won't work, then that means these guys are hacking me.
I called Netgear because I had an old iPad that kept freezing up and rebooting and I wanted a recommendation for a faster router. I was told that I did not need a faster router and they could fix the IPAD problem through my current router for $130.00. I question how they could do this and they guaranteed they could. The $130.00 turned out to be $139.99 subscription to NETGEAR Gearhead service. The IPAD problem was not fixed and I called the next day as per their agreement for a refund. All they did was upgrade the firmware in my router.
I was told after speaking to 3 people that I might get a partial refund after they investigate and go over the recording of my telephone call. The women told me that the technician had marked down that the problem was fixed. I should have known better that they were lying about fixing a problem with on old IPAD. I am waiting for a review when they told me I would be informed by email after their investigation for a partial or full refund... I will probably just dispute the amount on my charge card.
Terrible customer service experience with 3 representatives from Netgear. The first, "service person number **", was so rude that we felt we could not continue the call. We asked to speak with someone else and she claimed that no one else was available to speak with us. So, we hung up and called back. Next we spoke with "Zamir", who tried to sell us a new customer support warranty. He told us if there was any way for us to troubleshoot the issue ourselves, he would have told us that. However, at the end of the conversation when it became clear we were not planning to buy the new warranty, "Zamir" said he would email us troubleshooting instructions. That email never came. Twenty minutes later we called back and spoke with a third customer service representative, to confirm our email address, and we are currently on with that person now. This has been an incredible waste of time with people who are not helpful.
BEWARE of which number you dial! I was almost scammed when I dialed ** for Netgear Router tech support when my Wifi went out. I was told my Wifi account had been blocked due to "suspicious activity" in Mexico and it would cost me for the protection plan. When I inquired about the by whom, what, where's etc. and abruptly ended the call, he proceeded to tell me getting a new router would not help.
I then called the "real" Netgear to get it working properly (took 15 minutes), re-registered the product online, called back the scam artists to let them know they are being reported to the BBB wherein he hung up on me although shortly thereafter I received a polite voicemail message saying they would like to resolve my problem (from **). On a side note, real Netgear did indicate that I needed an "upgrade" since I was beyond their 90 days of free tech support which I declined. Kind of irritating that I had to call anyway since my router is only a year old. It remains to be seen if fake Netgear did any damage to my computer but lets hope not. Hope this helps others. :)
I have spent over 6 hours on the phone trying to get my TV to work using Netgear products. Now my computer does not work, nothing works after Netgear customer service had me do all kinds of things to get their product to work. I am currently on hold again, now I have been holding this time for 42 minutes, still no help. I am returning this product and reporting them to the BBB. Worst service ever. Do not waste your money and most of all your time and sanity.
I have several Netgear VueZone wireless security cameras around my house. They were working great. I paid $50 per year to have the entire system backed up on their website. I could go back 2-4 months on each camera seeing snapshots or video of when the motion detector in the camera triggered a shot. I could access the five cameras at any time from my iPhone. If someone came to the door, I could touch the app on my phone to see who was at the door. I could also check the backdoor or view the driveway depending on which camera I selected. Then I got a notification from Netgear that my annual payment was due.
I had been ignoring my security cameras for a month. I paid and then discovered that Netgear VueZone no longer worked with my iPhone because of the iPhone software iOS upgrade to 11 and then I find that Netgear actually says they are not going to change their software to keep it compatible for iPhone. Then I find that the online storage is not working correctly either. At this moment none of my cameras are connected to the online backup but I have touched nothing in my house. Only explanation is that the commercial power flickered without the TV losing picture but the lights blinked.
Never had an issue until 3 days ago - trying to connect to Xbox, entering into a game, 3 secs it's lagging then kicking me out. Calling customer service was a complete and utter JOKE, having to wait on hold for sometimes longer than 20 minutes, the reps want to argue with you, trying to make you feel stupid, like you have no idea what you are talking about. They then instead of trying to resolve the issue, free. They offered me, if I pay $50.00 they will help me out, but if I dont, I was SOL. So, after wasting literally over 3 hours of my Saturday morning... I have concluded that Netgear should NOT be in business.
I purchased my Netgear #R 6220 a few days ago. I spent 2 days TRYING to set it up. Got it to work on my desktop but Nothing else. And the signal was worse than I already had. Called tech support. Their ONLY job is Not to help you, but to sell you a hacking security package for between $249- $1500. I got NO help. When I finally got them to understand I can afford any of their options he redirected my call to the first person I had spoken with. After being on hold for several minutes an automated operator chimed in to tell me the number I was trying to reach was no longer in service!! So in closing that's 2 hours out of my life I'll never get back. Going back to Best Buy today to return this piece of crap.
Router purchase didn't use for approx. 6 mo. Needed help setting up. Box said 24/7 support. Found out only good for 90 days. Only way they would fix was to buy tech support plan. I paid 89 despite telling them I had tech support somewhere else. I couldn't believe their treatment and disregard for someone who purchased their product. Definite accent barrier. Product light broke and so this was not covered.
Told didn't make a difference. What? Deeply harassed about re-signing up for tech support. No way but story doesn't end here. I had to buy a modem and wanted to avoid this co but product compatibility forced me to purchase. No phone number on carton and I couldn't get on internet for help w/o router. Finally found number from ist purchase and got help but it was awful and harassed again to purchase tech plan. This company is terrible and I would avoid at all costs because it will cost you!!
I will never, ever buy Netgear again. I paid $300 for a router. My power went out and I could not find my network any longer and I could not figure out how to fix it. I called tech support. Apparently you have to pay someone over there for support before if you have had your product more than $90 days. And the cheapest option is $50! $50 for one time support! I could have paid $90 for 6 months or $200 for two years!!! What kind of scam is that? I have use other brands and have not had to pay for support and I called them all the time. If I pay $300 for a router, I expect some service for the occasional time my router goes out and I cannot figure out how to set it back up. By the way, the fix literally took 1 minute. If my router goes out again, I would literally rather buy another brand's router for $300 than give Netgear another dime. Never, ever again.
Netgear AC1750 router modem. Product defective after 10 months. Still under warranty. Also have protection plan. Bought from Staples. Protection plan only kicks in after warranty expires in one year. Two year plan but runs concurrently with warranty. Customer service is outsourced to people who cannot speak English clearly. Serial number of product is missing but have receipt. Netgear rep. asked for the serial number 10 times and was told each time it was missing. Could not explain any process for replacing a defective product still under warranty. Protection plan would not cover it because still under warranty. Second Netgear router that has failed. The warranty from this company is worthless. The consumer protection plan is a scam.
I have AT&T provided internet, and did have their modem along with a Linksys router. I replaced the modem with the Netgear. Everything works well until the power goes out, which has happened frequently. When it does, Netgear refuses to recognize the router. Netgear tech support (heavy accents, hard to understand) got it working, until after 90 days. Now they want big money to make their product recognize my router. This is unreasonable. Nor can they teach me how to do it. NEVER will buy Netgear again.
This router is absolute cancer. Every time I use the extender and my wifi at home, there is always a problem. I go onto the extender and it always logs on but then turns off and I have to repeat the process of turning it back on in settings. This retarded product is a brain tumor and has been driving me crazy. I can't believe this thief of a company would take people's money in return for a bs wifi system. I will definitely get a router from another company that isn't a failure and scam. Netgear extender is just a living pain. I would recommend this extender to people that want to destroy stuff because I have been close to throwing this in the garbage where it belongs, enough said. If this is never fixed, good luck with selling this piece of trash.
I purchased a Netgear router. Paid $250. Had it for 8 months. Wifi quit working. Called to get help and they said it would cost $139 just to tell me what to do. Very dissatisfied. This company is a Scam. Do not buy Netgear Products.
I too had a problem with my router after Spectrum had a power outage. My router was less than a year old. When I called they wanted $100.00 to fix what I finally figured out and took me 5 minutes. Because of the very strong accent of the lady on the phone, I could hardly understand her. Even if I did sign up, I wouldn't have been able to understand her anyway. Will never purchase a Netgear product again.
Wireless just went on it so tried to contact support. hahaha. That went well, NOT. Had to contact Best Buy to even locate a number. Then I find out that the phone help expired. I still have a little over a month warranty left on the product, but no way to get info how to replace it. I tried to put my issue in their complaint box. It only takes 150 characters, which is not enough. Then they issue you a case number that you have to call with (remember phone help is only valid for 90 days unless you purchase premium). SOOO, I had to go out and buy another router. This one is trash bound. DO NOT PURCHASE NETGEAR (AC1750). I bought ASUS this time.
Absolutely horrible customer service and product quality. We purchased the Nighthawk router specifically for gaming and about 8 months in we cannot sign into PSN. Called to figure out the problem and was told they could figure it out but since we were past our 90 days we had to pay an additional fee (about 130.00) for them to tell us the problem. After talking to three different people, the last a supervisor, and being told the same thing we came to the conclusion... do NOT waste your time with NETGEAR. It's a scam. Waste of money and time. So we will throwing out this piece of garbage and buying another router from a better company. I hope this review prevents someone else from wasting their time with NETGEAR.
Probably the most inconsiderate "do nothing" company I have ever dealt with. They sent out a message saying to update their router. Several of us tried to use their directions and were unable to connect. I wrote their consumer help group, not once, twice, three but four times without a response from these jerks. If this router were not new, I would bash the freaking thing to pieces and sent it to San Jose. Piece of crap.
We bought a WiFi router hoping to expand our range. After several months and continuously resetting it. We gave up. A year later we got a different WiFi service and thought we’d try again. After many more hours and $89.99 for “Customer Care” we tried again, only to be constantly kicked off. They guaranteed if they couldn’t fix the problem or refund the charge. Unfortunately, they did not fix the product, or refund the money. NOT WORTH YOUR TIME OR MONEY!!!
Just hung up the phone with what I thought was NetGear support. Turns out it's “Gearhead” support and the price was $139.99 for a “subscription”. I did not need a subscription but rather just needed the firmware update rolled back that was installed on my Wi-Fi extender which was offered by Netgear. This is nothing more than “ransom ware” where they download code to your hardware and it screws your device up so you need to call them for “support” and they charge you for it. I think the California Attorney General would like to know about their policy. 100% scam and tells me all I need to know about the company and their products. This is the last device I will buy from them.
Over time I have tried to get tech support from Netgear. They were a dependable company, but no more. It is impossible to get to talk to someone about a problem with their Arlo camera system. I am finished with Netgear products.
DO NOT BUY THIS PIECE OF JUNK!!! I just expected with a brand with the recognition of Netgear I would get a router that worked. This hunk of plastic throttles my Ethernet bandwidth, and even though Netgear support is very friendly, they could not help me. I was using the router to get wifi as my Spectrum modem is ethernet only. I plug my laptop into my modem and get speeds of 70mbps++. As soon as I plug it into the Netgear WNR2000v5 router it drops to 35mpbs... both wired.
I have tried everything, swapping cables, changing MTU settings, removing all other devices from the network, upgrading, rolling back the firmware, factory reset. Netgear even sent me a replacement (I had to pay the shipping) and same problem. It's a firmware issue that they cannot fix. I am already over $50 into this thing and I am just going to give up and get a D Link or other router. Save yourself the hassle and don't buy this router. After this I won't buy anything from Netgear again!
I called in to cancel a subscription for the Arlo camera system iCloud that I have never used. In fact have written off my 400.00 dollar Arlo cameras as being crap. Trying to cancel the subscription to their cloud at 14.99 has been all but impossible. When the lady in customer service transfers me to the secondary person in charge of canceling subscriptions they reply in a foreign language and when asked for someone that speaks English they sit silently without doing anything. They mumble and avoid direct conversation as quietly as they can.
Netgear Company Information
- Company Name: