NETGEAR Reviews

Netgear mesh systems simply do not work. Calling tech support and customer support is a waste of time - after two months of being told how important I was, they finally admitted that the system was defective. Now they want me to pay to replace it. Do yourself a BIG favor and purchase an Eero mesh system.

Purchased an Orbi 971 mesh router system (1900 mesh Wi-Fi). After connecting and initial setup, the firmware failed to complete, completely hard-bricking the unit. After multiple 2-hour hold times and discussions with NETGEAR service, they determined they could not help and would not provide a warranty claim. (It was bought from Netgear as a certified refurbished product.) I was able to file a claim with Allstate protection and sent the item to them. They deemed the certified refurbished product from Netgear unrepairable and are issuing me a refund for the purchase. (Thankfully.)

Purchased $500 Nighthawk and it worked for about three years then it stopped. They were rude in customer service then told me I needed to pay $300- $500 for a security plan to get it to work again. My cable company already provided my security.

Long support wait times, ineffective troubleshooting, an unhelpful, 90-day, short warranty period for high-priced devices. Customer service refused to help as I was ONE day past the warranty.

I would give half a star if I could. I got a faulty nighthawk router and was hung up on 3 times by their tech support chat line. They took 2 days to respond to my email saying WHEN I GET BACK TO THE US in 2 months, try these fixes! Don’t buy from this company. They don’t care.

Purchased Nighthawk router 10/25 and replaced modem a few days ago. Could not get NH modem to pair with router after making correct changes with ISP. Spent nearly 3 hours going in circles with NetGear technical service rep who had me reset both products, reenter account passwords multiple times on my TV, phones, etc. and ultimately claimed that my ISP was slow (1gig?). Her numbers, made me question validity. Also initially claimed that my router was out of service warranty (apparently only 90 days?) therefore could not help with the new modem unless I agreed to pay for service. It was frustrating, tiring and needless if the rep had more training, but maybe that was the point all along? Nevertheless, modem returned and I requested the cancellation for the premium NON service agreement. I should have never agreed but lesson learned: read reviews before you buy products! That is one big positive in the internet world we live in.

I brought this product Netgear product last year. Now they sent me an email telling me that I have to purchase a new one because the one I purchased last year it’s not gonna be running the same and it’s not gonna be protected. It’s not gonna upgrade and have the nerve audacity to say they’ll give me 20% off. Don’t purchase any Netgear. All they want is your money. You shouldn’t have to buy new equipment every single year. I’m so pissed off I spent all that money on Netgear and this is the results that I get so now I have to go out and buy a different gear from a different company and and the thing is the cable guy told me not to buy netgear and I didn’t listen to him when I should’ve and the only reason why I gave them ones that because you can’t give them a half a star, don’t waste your money.

I invested nearly $400 in the Netgear CAX30, believing I was purchasing top-tier equipment. Instead, I discovered Netgear has fundamentally changed their business model - and not for the better. The Problem: Basic router features that were standard in older Netgear models - parental controls, device management - have been stripped out and locked behind their Armor subscription paywall. The Nighthawk app that's supposed to provide these controls is buggy and non-functional. I cannot reliably toggle internet access to individual devices, which is router management 101.

This has been the worst experience with a support group I have ever had. A tech misheard my email 20 days ago and registered my router/Armor purchase to an invalid email. I lose my Armor subscription and can't track any support issues I had and there were more than a few setting the CAX80 up with Xfinity. Calls to support promised resolution with 24-48 hours, I contacted support at least 5 times due to radio silence. This week I sent the modem back due to my frustration. Will never buy another NETGEAR product.

Canceled my Netgear service, removed my billing information and cancelled subscription. A year later was billed to original payment option, account was changed to auto renew all without my authorization and refuse to take my call and disconnect chat when I question the charge!! Run, run away fast, firm is out to steal your money!