NETGEAR Reviews

I just bought a brand new wonderful Modem router from Netgear to replace my old one Because it's come to the end of life of service. Couldn't set it up because I also have to pay some kind of one-time activation fee Not mentioned anywhere.. I returned it.

Ya save yourself money and anger. Don't get Netgear. It's a pathetic excuse for wifi routers. Our router lasted 2 months before it died. They won't refund us. We switched to a Comcast router. Been working great ever since. The support is awful as well. They constantly hang up and don't listen.

I recently bought two items from Netgear and the first arrived on time, but the next item never arrived, netgear tried to pass it off as a banking issue, but my bank shows that netgear never even tried to process the order through them. Netgear was very slow to resolve the issue which still hasn't been resolved after 6 days this has impact my home business. Netgear has not expedited the process to get me the item I ordered in a timely manner. I would look for a company that understands the needs of it's customers and that we are what make netgear what it is. Today's technology is very competitive and there are better companies with comparable products and better service than netgear, do your research.

Do not buy a NETGEAR product. It is a scam. After a few months your securities will expire then they have you handcuffed and make you pay for support. I paid $250 for a lifetime then had a problem yesterday and they told me that was for technical not for securities. They want a second lifetime membership. I went off space on that router and went back to Xfinity. Never will I buy a netgear product again.

I purchased a Netgear Orbi 870 mesh system that included the router plus two satellites. Within the first 30 days the system functioned okay. The Orbi 870 mesh is advertised to handle up to 150 devices, and my home network only has 55 devices online on average at any given time. The ability to return the product ends after 30 days, which is when the system began exhibiting severe lag. Websites froze. Basic website thumbnail graphics (i.e. nothing high definition) would take 2-5 minutes to load. Streaming and online gaming wasn’t possible. Bandwidth isn’t the issue since I have Verizon Fios 1Gb service.

Purchased a Netgear Network extender after moving my office to different room in the house. Setup was relatively straightforward and the product worked for a few days. I then started to get notification from Windows that my connection was not secure. My first thought was to return it assuming it was simply older technology. My second thought was to see if there was an update that could solve the issue. I should have listened to my first thought. :) It took awhile - but I finally ended up with a support tech on the phone (don't call them - go to the setup app and respond to the chat - they will call you) - who took me through the setup process - at one point we hit a connection error and the tech (whose name was Robin) told me that the problem was not with the NetGear extender but with too much traffic on my Network - probably caused by outside hackers using my network and for $49.99 they could fix that problem. I said, "No thank you."

I am thoroughly shocked by how I was treated by this company. My internet has been down all day. When I spoke with my internet provider they said their diagnostics showed a problem with my Netgear modem and asked that I call them. The first time I called the agent just kept saying again and again that I bought the wrong modem because it is not suitable for wireless. When I asked why it had worked for the past year he said the same thing. After saying the same things back and forth for a while he got angry and said if I don’t believe him I should look it up online.

Netgear is not a company to be trusted. After purchasing a Orbo 770 Bundle they sent me an email. Thanking me for the purchase and offering 10% off and free 2nd day shipping on my next purchase. Sounded great so I proceeded to pursue purchase of another 770 Satellite device. I entered the promotion code and got the 10% off but was charged $9.99 in shipping. Surprised I contacted their customer support group and explained the error. They said the postage could only be refunded as part of their price match program. I had to send them my receipt and a copy of the promotional email. I sent both.

I purchased an Orbi and needed assistance with login information so reached out to their (outsourced) customer service. Both agents (2 separate calls) insisted that I needed to purchase firewall security because the 30 free trial had ran out. I refused because I did not need the upgraded firewall subscription. They repeatedly said, "You need to buy this," so asked for pricing tier for 3 year vs lifetime. $249 > $399. A little suspect. I told them this was optional because the router has basic firewall security already and purchasing the upgrade is not mandatory.

Netgear is a awful all around. The customer support is terrible and what they don't tell you when you buy the router is that you have to pay another 200$ for software after paying 200$+ for the router. Customer support is confrontational and will just hang up on you. All around I would suggest staying as far away from netgear as possible -10000000/10 would never purchase a netgear product ever again and would suggest you don't either.

Very bad Technical Support TEAM. They don’t find your issues instead they upgrade you to pay extra fees for “SECURITY“. Unexplained SECURITY ISSUES TO USE NETGEAR. This is a FAKE ROUTER COMPANY. Skip them to REBUILD THEIR PROFESSIONAL SKILLS. They lack a lot!

To say I'm frustrated is an understatement. I ordered the Orbi Mesh WiFi 6 System - Ax5400 router on Feb 3rd and had paid extra for 2 day shipping. I was expecting my order to arrive no later than Feb 5th, I had a router that went bad and desperately needed this to come asap as I work from home in Cyber Security and I need to have efficient and secure internet at home. Well, Feb 5th comes - no router. It appeared my item was still sitting in CA. I open up a support case immediately and I have now had to call in at least 8x and I keep getting the same run around - that my item is being 'investigated' and there is nothing more that Netgear can do.

Netgear used to be my go-to for tech supplies. Now it tops my AVOID AT ALL COSTS list. I bought a new CM1000 modem on November 1, 2024. Within a week iI was having connection issues - not staying connected, requiring multiple manual reboots to reconnect, however briefly. After weeks of back and forth, where they asked for one piece of info at a time, a replacement was finally approved. Except it had worse connection issues than the first! Along the way I've had several support cases closed by Netgear without a resolution. Now they're insisting they can't do a refund since it was not purchased through the Netgear online store - but since they sent the replacement, I also can't do a return to the original place of purchase since I no longer have that modem! After being disconnected by several chat agents today, it appears my only recourse is to warm as many people as possible the Netgear is run by THIEVES who have stolen my $200.

It's the worst extender. Please do not buy it. "Customer Service" is a scam. They are scamming you out of your hard-earned money. Stay away from Netgear. The routers and extenders are useless. I got scammed twice for the same extender. Tech support is a ticket to a scam artist. You get a callback. They go into your computer, make changes, and promise to sign you up for cloud-based service for a fee. All of that is a scam. When you call another time, someone else is telling you that you were scammed and he also will do the same. Stay away from this company.

Oh my god, people save your money, these routers are absolutely junk, they are the worst, go with Belkin. I would not recommend anyone buy these, any of them, trash... Absolute trash. I have never found one that even works. Never... Never ever again. I knew better and I was right.

If I was able to give negative stars I would. Don't waste your money on this product or any product for that matter from this company. This was my first time buying something like this so yes I did ask questions. I purchased this item thinking it would help with the internet. After asking questions before purchase if there is any other subscriptions needed to function. I was told no. And support team was even worse. Spoke to Jenny and another male that just hung up. Did not inform of all that was needed to function. They want you to spend more money on top of the purchase for the Extender to work and it's a subscription that they want you to get into. Both company and Walmart blaming each other of whose fault it was for not giving proper info. PATHETIC. I'm out the money now for the device that does not work.

Worst routers ever. I’ve been scammed twice from this horrible company. My router stopped working after 3 months. Trash company. I hate that I wasted 350 dollars on this trash. Would never ever recommend this to anyone trash company. With horrible customer service.

Do not waste your money! I paid over $120 for a router and Netgear won’t provide any assistance over the phone unless I pay a $99 fee. This is outrageous and we lost connection during the holidays when we were planning to watch Christmas movies. Absolutely a nightmare and not worth the hassle. I am having terrible signal just 2 months after my warranty expired and they want my money after paying more than $120.

Bought a second hand router. Was told serial number was in use and have to a premium to get it reset. DO NOT BUY NETGEAR PRODUCTS. They force you to pay up to help you with used items and if you don't know who you bought it from you're out of luck.

They take your money for support because they can only give 90 warranty, only to find they can not fix it. STAY AWAY FROM NETGEAR products at all cost!!! Days and weeks to get this fixed, hours on hold before they can help.

Netgear WILL try to extort you for significantly more money after buying a brand new router. Bought a brand new Netgear router for over $100. Setup did not work so I called tech support. Tech support says "Oh yeah, you haven't registered your product yet, let me do that for you." *Returns to call to tell me the product is now registered so we can continue setup-

I purchased a Netgear router and extender, hoping for reliable performance, but unfortunately, these have been the worst products I’ve ever used. From constant connectivity issues to difficulty setting up and maintaining a stable network, the experience has been nothing short of a headache. The router struggles to maintain a consistent connection, even in a small household, and the extender does little to improve coverage. Troubleshooting these devices has been an endless loop of resets and reconfigurations, with no lasting improvement. What’s most frustrating is that I wish I had done more research before purchasing. It’s clear now that Netgear’s products often fall short in quality and user experience. Based on my experience, I cannot recommend Netgear and will be looking at other brands for a replacement.

The company did not advise there is a security fee after 90 days of purchase. My internet was cut off. I called them to get assistance. Was told I should have gotten an email explaining the security fee. This was not obviously advertised. I work from home so I needed my internet. Waited for them to send the email so I could pay the lousy security fee. Never got it. Had to wait for over 30 minutes. Due to my internet was down tried to do everything by phone. This was not easy because I never got the email from them to pay for the security. Tech support promised to call me back to get my services back online when I called back because I didn’t hear from the tech. Asked for a supervisor I was hung up on not once but several times.

11/22/2024 I just got off of a call with NETGEAR Nighthawk technical support. They said that my devices were fine, but in order to get connectivity, since my purchase was in July 2023, I would have to pay either have to pay: $229 for 3 years (no technical support); $329 for 5 years (with tech support); or $499 for its lifetime (with tech support) which was described to be about 8-10 years according to the phone rep. He said this requirement was passed by the WiFi Association and is required for all privately labeled routers. We purchased the Model MR60 router from Sam's Club which came with 2 satellites. Waste of money now. WHAT A CROCK! Beware.

I have bought Netgear Nighthawk C7000v2 couple years for the better or higher internet connectivity and it is compatible with Comcast internet provider router model requirements. However I have issues with login into router configuration as admin. This issue happened not once but multiple time. 198.168.0.1 (I tried other IPs and UI: routerlogin.[com net]) website prompted with password reset over and over again. I am able to login to Nighthawk with using one time password, but no luck as admin. The "great" tips per blog did not help, even with the direct connectivities to router using ethernet cable. I will never purchase netgear products again. Most like it, I have to do factory re-set, which is really not what a good product should have as a fix solution.

Without prejudice, I bought Nighthawk AX3000, 7 days ago. I have been trying to configure the router for past 7 days. Nighthawk App. is a joke, it never worked. I had to go for manual setup, i.e. routerlogin.net. I have processed steps after steps following instruction from 5 different NETGEAR support staff including obtaining PPPoE, VLAN ID, VLAN Priority number from internet provider(iiNet) and so on. After all of that, what I got was "NO INTERNET CONNECTION." I returned the router to the shop and got refund. Best thing you can do with NETGEAR, do not get near it, unless you want to regret and to get utterly frustrated.

After troubleshooting with our internet provider, we figured our 6 month old Netgear router was the issue. We contacted Netgear only to be told that we have to pay them for an extended warranty to honor their original 1yr warranty.

I think Netgear technical staff is the best you can have. I have worked with 1 class and 2 class tech. Your people so of best around people you can, I can not say enough about them. Keep it going..Do not stop now..

Netgear is an absolute scam. Purchased 2, Orbi 5400 Mesh systems. At 91 days the system stopped working. Called Netgear and they shared that their latest firmware caused some issues, and if I was willing to pay for additional support they could help. Do yourself a favor, before you purchase any Netgear product do a google search. **. There are 10's of thousands of customers dealing with Netgear's issue.

So I have 2 Netgear router/modem from you the last few years. Had to go back to old one cause new one stopped working during Firmware update and power went out in lightning storm. So now the old one stopped working when Xfinity was working on the line and wanted my user name and password. It wouldn't take my password so I called and asked if you could fix it. They told me could fix the newest one that went out in the storm but was over my 60 day support and warranty for my 500 dollar machine which is insane but had to pay either 229 for 3 yrs, 299 for 5 yrs or 389 for lifetime. I told them no and would try to fix myself.