NETGEAR Reviews

I invested nearly $400 in the Netgear CAX30, believing I was purchasing top-tier equipment. Instead, I discovered Netgear has fundamentally changed their business model - and not for the better. The Problem: Basic router features that were standard in older Netgear models - parental controls, device management - have been stripped out and locked behind their Armor subscription paywall. The Nighthawk app that's supposed to provide these controls is buggy and non-functional. I cannot reliably toggle internet access to individual devices, which is router management 101.

This has been the worst experience with a support group I have ever had. A tech misheard my email 20 days ago and registered my router/Armor purchase to an invalid email. I lose my Armor subscription and can't track any support issues I had and there were more than a few setting the CAX80 up with Xfinity. Calls to support promised resolution with 24-48 hours, I contacted support at least 5 times due to radio silence. This week I sent the modem back due to my frustration. Will never buy another NETGEAR product.

Canceled my Netgear service, removed my billing information and cancelled subscription. A year later was billed to original payment option, account was changed to auto renew all without my authorization and refuse to take my call and disconnect chat when I question the charge!! Run, run away fast, firm is out to steal your money!

Made me pay for a warranty to use the router I already owned, a month later stopped my service and told me I had to buy another warranty! I highly suggest never trusting this company and do not ever give them your money!!!!

This has been one of the most frustrating technology purchases we have ever made. We spent two full days without stable internet while trying to set up the Netgear Orbi Mesh WiFi 7 model RBE371. We work from home, so losing connectivity for that long had a real impact on our work and daily life. We contacted Netgear customer support multiple times and were repeatedly put on hold, transferred between agents, and asked to repeat the same troubleshooting steps over and over. Support was outsourced, and while the agents followed scripts, there was little to no empathy or understanding of how disruptive this issue was. The tone often felt dismissive, and at times we were spoken to as if we did not understand basic networking concepts, which only added to the frustration.

I have a NETGEAR ESSENTIALS WIFI 6 1800 AP WAX214 V2 for at least 2 years now. Unit is mounted outside on my garage porch ceiling...great coverage....solid radio...It's been 10 below zero and about 100 degrees and this little radio never even blinked. Thanks

They want total control! With many things attached to the router or mesh router. Like the stupid BITDEFENDER that you can not get rid of.. Products are overpriced for what they do! I've been in this game for well over 40 years and I've never seen a company what so much control! I will be taking the BIOS and doing my own mods to get rid of their crap they put in there! BUYER BE VERY WARY. Choose someone else!!!

This company is a thief. They have the worst customer service and they don’t let you cancel your subscription online or by phone. They want to keep charging the credit card they have on file. They update their product every couple years and they are expecting that we will pay hundreds of dollars on the new product. Please stay away from this company.

Support system for $429 and I had no idea I needed it. Poor connection, TVs disconnected, freezing screens. Having to log in every time I turn the TV on. What a total scam on junk equipment. Do not buy this overrated junk..

Absolutely USELESS customer Support... I purchased a Nighthawk Router Refurbished from WOOT, put it in the closet, went to install it, the router was never properly fixed when refurbished.... They do not offer RMA, REPAIR or REPLACEMENT... all they do is try to get you to buy extended warranty, The most useless absolutely garbage customer service you could ever encounter.. They waste time, all you hear on the phone is people in the background chatting, while trying to talk to a foreign support agent who speaks in the thickest accents... Can't understand them, they then constantly try to talk down to people... Even with 25+ years in information technology and owning several products, they offer NOT one bit of actual support, it's all SCRIPTS, OK Sir we want you to put a paperclip in the reset button, I already did it with a thumbtack, but she's arguing it wont work, its not long enough, even though the thumbtack works fine...

I purchase this router in July on July 4 2025, the app alert me of a firmware /software update. Press the update app prompt, It said 4 min to reboot. Unit never came back online, Call tech support. Got some Guy for India trying to sell me a service contract in order to if my unit, Do Not use App updates. It a trap by Netgear . """Do Not Buy."""

This has been the worst customer experience of my life! I purchased a Netgear router in 2024 and midway through 2025 it stopped working. I contacted Netgear and was transferred somewhere out of country with reps who spoke very broken English. They talked me into a lifetime plan for $529 and spent another hour on the phone to fix the problem. The next day the problem persisted and after I called back they told me that I needed to purchase a new router. I tried to cancel and get a refund but Netgear makes it impossible to speak with anybody or they simply just transfer from one rep to another who does not speak English. I feel like they are legally scamming me.

Never use again. You're the worst. Please never purchase anything from Netgear. This the fourth I have tried to write a review and then this stupid company have stopped me at least four times. We love everyone.

NETGEAR does not stand behind their products and support! Both technical support and customer service are absolutely awful - BUYER BEWARE! I purchased an Orbi 970 Quad-Band, WiFi 7, Mesh System, 3-Pack for nearly $1,900. Right out of the box, the product never worked, as it would be broadcasting but lose internet intermittently and disconnect. I have Fios Gigabit service because I depend on my internet and WiFi, being that I live in an area where there is very little cell service due to the local topography, namely a large and miles-long escarpment. The Verizon Fios internet was working fine but to confirm I would disconnect the Orbi and would have no issues.

I just bought a brand new wonderful Modem router from Netgear to replace my old one Because it's come to the end of life of service. Couldn't set it up because I also have to pay some kind of one-time activation fee Not mentioned anywhere.. I returned it.

Ya save yourself money and anger. Don't get Netgear. It's a pathetic excuse for wifi routers. Our router lasted 2 months before it died. They won't refund us. We switched to a Comcast router. Been working great ever since. The support is awful as well. They constantly hang up and don't listen.

I recently bought two items from Netgear and the first arrived on time, but the next item never arrived, netgear tried to pass it off as a banking issue, but my bank shows that netgear never even tried to process the order through them. Netgear was very slow to resolve the issue which still hasn't been resolved after 6 days this has impact my home business. Netgear has not expedited the process to get me the item I ordered in a timely manner. I would look for a company that understands the needs of it's customers and that we are what make netgear what it is. Today's technology is very competitive and there are better companies with comparable products and better service than netgear, do your research.

Do not buy a NETGEAR product. It is a scam. After a few months your securities will expire then they have you handcuffed and make you pay for support. I paid $250 for a lifetime then had a problem yesterday and they told me that was for technical not for securities. They want a second lifetime membership. I went off space on that router and went back to Xfinity. Never will I buy a netgear product again.

I purchased a Netgear Orbi 870 mesh system that included the router plus two satellites. Within the first 30 days the system functioned okay. The Orbi 870 mesh is advertised to handle up to 150 devices, and my home network only has 55 devices online on average at any given time. The ability to return the product ends after 30 days, which is when the system began exhibiting severe lag. Websites froze. Basic website thumbnail graphics (i.e. nothing high definition) would take 2-5 minutes to load. Streaming and online gaming wasn’t possible. Bandwidth isn’t the issue since I have Verizon Fios 1Gb service.

Purchased a Netgear Network extender after moving my office to different room in the house. Setup was relatively straightforward and the product worked for a few days. I then started to get notification from Windows that my connection was not secure. My first thought was to return it assuming it was simply older technology. My second thought was to see if there was an update that could solve the issue. I should have listened to my first thought. :) It took awhile - but I finally ended up with a support tech on the phone (don't call them - go to the setup app and respond to the chat - they will call you) - who took me through the setup process - at one point we hit a connection error and the tech (whose name was Robin) told me that the problem was not with the NetGear extender but with too much traffic on my Network - probably caused by outside hackers using my network and for $49.99 they could fix that problem. I said, "No thank you."

I am thoroughly shocked by how I was treated by this company. My internet has been down all day. When I spoke with my internet provider they said their diagnostics showed a problem with my Netgear modem and asked that I call them. The first time I called the agent just kept saying again and again that I bought the wrong modem because it is not suitable for wireless. When I asked why it had worked for the past year he said the same thing. After saying the same things back and forth for a while he got angry and said if I don’t believe him I should look it up online.

Netgear is not a company to be trusted. After purchasing a Orbo 770 Bundle they sent me an email. Thanking me for the purchase and offering 10% off and free 2nd day shipping on my next purchase. Sounded great so I proceeded to pursue purchase of another 770 Satellite device. I entered the promotion code and got the 10% off but was charged $9.99 in shipping. Surprised I contacted their customer support group and explained the error. They said the postage could only be refunded as part of their price match program. I had to send them my receipt and a copy of the promotional email. I sent both.

I purchased an Orbi and needed assistance with login information so reached out to their (outsourced) customer service. Both agents (2 separate calls) insisted that I needed to purchase firewall security because the 30 free trial had ran out. I refused because I did not need the upgraded firewall subscription. They repeatedly said, "You need to buy this," so asked for pricing tier for 3 year vs lifetime. $249 > $399. A little suspect. I told them this was optional because the router has basic firewall security already and purchasing the upgrade is not mandatory.

Netgear is a awful all around. The customer support is terrible and what they don't tell you when you buy the router is that you have to pay another 200$ for software after paying 200$+ for the router. Customer support is confrontational and will just hang up on you. All around I would suggest staying as far away from netgear as possible -10000000/10 would never purchase a netgear product ever again and would suggest you don't either.

Very bad Technical Support TEAM. They don’t find your issues instead they upgrade you to pay extra fees for “SECURITY“. Unexplained SECURITY ISSUES TO USE NETGEAR. This is a FAKE ROUTER COMPANY. Skip them to REBUILD THEIR PROFESSIONAL SKILLS. They lack a lot!

To say I'm frustrated is an understatement. I ordered the Orbi Mesh WiFi 6 System - Ax5400 router on Feb 3rd and had paid extra for 2 day shipping. I was expecting my order to arrive no later than Feb 5th, I had a router that went bad and desperately needed this to come asap as I work from home in Cyber Security and I need to have efficient and secure internet at home. Well, Feb 5th comes - no router. It appeared my item was still sitting in CA. I open up a support case immediately and I have now had to call in at least 8x and I keep getting the same run around - that my item is being 'investigated' and there is nothing more that Netgear can do.

Netgear used to be my go-to for tech supplies. Now it tops my AVOID AT ALL COSTS list. I bought a new CM1000 modem on November 1, 2024. Within a week iI was having connection issues - not staying connected, requiring multiple manual reboots to reconnect, however briefly. After weeks of back and forth, where they asked for one piece of info at a time, a replacement was finally approved. Except it had worse connection issues than the first! Along the way I've had several support cases closed by Netgear without a resolution. Now they're insisting they can't do a refund since it was not purchased through the Netgear online store - but since they sent the replacement, I also can't do a return to the original place of purchase since I no longer have that modem! After being disconnected by several chat agents today, it appears my only recourse is to warm as many people as possible the Netgear is run by THIEVES who have stolen my $200.

It's the worst extender. Please do not buy it. "Customer Service" is a scam. They are scamming you out of your hard-earned money. Stay away from Netgear. The routers and extenders are useless. I got scammed twice for the same extender. Tech support is a ticket to a scam artist. You get a callback. They go into your computer, make changes, and promise to sign you up for cloud-based service for a fee. All of that is a scam. When you call another time, someone else is telling you that you were scammed and he also will do the same. Stay away from this company.

Oh my god, people save your money, these routers are absolutely junk, they are the worst, go with Belkin. I would not recommend anyone buy these, any of them, trash... Absolute trash. I have never found one that even works. Never... Never ever again. I knew better and I was right.

If I was able to give negative stars I would. Don't waste your money on this product or any product for that matter from this company. This was my first time buying something like this so yes I did ask questions. I purchased this item thinking it would help with the internet. After asking questions before purchase if there is any other subscriptions needed to function. I was told no. And support team was even worse. Spoke to Jenny and another male that just hung up. Did not inform of all that was needed to function. They want you to spend more money on top of the purchase for the Extender to work and it's a subscription that they want you to get into. Both company and Walmart blaming each other of whose fault it was for not giving proper info. PATHETIC. I'm out the money now for the device that does not work.