NETGEAR Reviews

I purchased a new cable modem from them two weeks ago. It would not connect or operate. I called them, waited a half hour on hold then took 10 more minutes to identify myself and the product. They tried several steps and none worked. I was then told that they were a third party support company covering overflow for Netgear during virus. I was disconnected. Called back two more timesaver the next day, each time waited 20-30 minutes. When they finally told me the product was defective, I asked for a replacement. They told me that due to the virus I would have to wait until the fifteenth of April to request a replacement.

I purchased a new $500 wifi router this morning and it would not function. I called Netgear and after the tech going through my computer they told me I needed to buy a support plan. I told him I would return all of my Netgear stuff to the store and go with another brand. After some more troubleshooting, I found the problem was a Netgear CM1200 cable modem that I bought last week. Netgear has some serious customer relations issues.

I will never buy a Netgear router or anything from Netgear ever again. Their product fails after 90 days and then when you need tech support, if it is older than 90 days they want to charge you and their tech support SUCKS!!! I have a 3 month old Neatgear Nighthawk router that quit working. I called tech support 5 times. It took 5 tech support agents and 4 hours later to resolve the problem. The first 4 techs disconnected me when they couldn't resolve the problem. DO NOT BUY NETGEAR!!!

I recommend you do not purchase this product. Kept going offline; had to call Netgear several times to get back online. I now on the 3rd router modem and still having same problem. Netgear customer is no help as they give you incorrect information. They tell you to send back product back & will reimburse shipping fees; that's not true With the money I spent trying to resolve the problems I could have purchased a new modem router with another vendor. The replacement came in soaked with water; not sure if going to work. I would give this no stars.

I needed a new router because my Linksys would not allow a firmware upgrade and was really underperforming. I decided on the Orbi system, a lot of the tech sites rated it really high. I got one the system with one satellite and all was fine. It did not cover as much sq. ft. as it said so I ordered an add on satellite and that is where is went sideways. FedEx lost it and said they delivered it. Good thing I have several cameras that proved Fedex was lying. I eventually got my money back after I ordered a replacement and hours on the phone. I actually received the replacement satellite but a different model since they were out of the model that fedex lost. This new one will not link into my system (yes, all ORBI products) and thus far will not work.

Bought a router on ebay. I've called Netgear support like 20 times to be put on a wait hold for literally hours. I've gotten thru a half dozen times and have been promised they would get my issues with router resolved and promised they would call me back within 48 hours to confirm. Every time nothing happens. Horrible service. Horrible honoring of word. Horrible wait times in queue. Horrible wait times even after getting a tech rep on the line. At least 6 times I've spent a total of more than three hours on the phone. After all this I have gained nothing except a $140 router that I can't use.

I am a college student in the midst of navigating the transition to online classes due to Covid-19. My internet has not been working for the past few days and I have been struggling to submit schoolwork. I called Netgear tonight for help where I was told that my router needed to be reconfigured. I was then told that because I was out of the 90 day warranty the cheapest option for them to help me would be $50. I understand for some this may not be a lot, but as a student I don't have this kind of money to spend on product support (something I thought was always provided when you buy a product). I will never be purchasing another Netgear product again and will make sure to tell people to steer clear of this company.

I bought this unit 2/7/2020. As of today 3/26/2020 the unit is not working anymore. Fully understood, gadgets like this one, break or go bad. The issue here is the Netgear tech support. I had to wait at least 1 hour after I had my case number as I was told for priority support. OK it is corona virus times, that is also understood. Now the person comes online and it is the most incompetent ignorant tech support person I ever talked to in my life.

After 2 years of use our Netgear router locked up during a firmware update and would no longer work. Rather than call Netgear customer support, knowing I'd have to pay and deal with that endless hassle, I just decided to buy a new router, and unfortunately I chose another Netgear product. From the beginning the new router had connection problems and soon began to drop out daily requiring us to reboot, sometimes up to 3 times a day.

I would give this company 0 stars if possible! Had intermittent internet the last five days with a full drop starting a couple days ago. It's been just a week I have bought this new router. I did my own troubleshooting for both my privately owned modem and router; no avail. I contacted my ISP and found there was no issue with either my modem or their service, and they suggested I contact NG Tech Support.

We purchased a router in August 2019 after moving into a new apartment. Our cable and internet was in a bundle with our rent, however we were advised to purchase a better router and settled on the Netgear AC1200. 7 months later, the router completely drops. The lights are on and the hardware works according to the little diagnosing the “technical support” could give, however the router DOES NOT WORK. We have an entirely new router and considering we are still under warranty as it has not been a year, we attempted to return the router. Our only options were “try to fix it yourself via an article we emailed you” or ship purchase the technical support. I have NEVER heard of purchasing technical support. This company is a scam and even IF they allow you to “return” the product, it is really a replacement for another subpar Netgear device. We will never purchase technical support nor will we ever purchase a Netgear product again. Horrible!

I received an email from Netgear about update firmware for enhanced products security. I follow the instruction and not able to find the update. I called them and I was told, I needed to purchase a 6 months $89.00 service contract for that. That is cheating. It wasted me a lots time and efforts. The worse part of it is, I had to talk to an Indian with heavy accent to figure out about this. Bottom line Netgear is a shady outfit, they outsourced their tech support to indian. If you receive any update information from them, just disregard it, as it will take you to nowhere. If your router failed, just buy a new one, definitely not worth to buy a 6 months $89 service contract to talk to indians with heavy accents.

After finally configuring to our cable router through cumbersome process, the EXT wifi shows up, allows login, shows connected and then fails to allow access to internet. Attempts to get useful help were even more useless than the equipment.

About a month ago I bought a Netgear X6 Night Hawk Router, one that we were told was one of the best available. After less than a month, this thing failed to reach 10' through ONE normal household wall. My wife used the WiFi for her computer (17' away from the router) and Samsung Tablet (10' away from the router) and constantly lost connection within only a few weeks of us buying the thing.

They would rather keep you on the line for 30 minutes than answer a question. I was put on hold repeatedly and transfer. Finally, I was promised a return call within 10 minutes, which never happened. I would never buy or recommend Netgear again.

The modem/router is much slower than it should be. In trying to trouble shoot it with their tech help, I was never even able to contact them. When I eventually did reach the tech dept., they said they would have to call me back, asked for my phone number and never called back. A lot of wasted time and money.

NETGEAR charged my credit card but never provided product. Ticket was opened but it's been OVER 30 days of back and forth w/o resolution. I purchased NETGEAR WI-FI router that came with trial version of Armor Security. NETGEAR marketing offered Armor Security subscription for a 1 year (annual), for a decent price discount (sent me an email with offer). I went to make purchase, by clicking on link in email. Placed an order, on Jan. 2nd. After I provided Credit Card number and clicked submit, I expected some order confirmation with Activation Key or some sort of email with that info. Well, I never received any confirmation nor software key for activation, which was strange. Started to worry but decided to wait few days.

This Netgear product started dropping internet connection less than 18 months from purchase. After my cable provider thankfully spent multiple hours replacing the cable run from the junction box at the street to the modem and verifying 100% reliable connectivity, the Modem itself was found to be the culprit. Though the problem was initially intermittent, the CM1000 eventually dropped connectivity almost every 5 minutes, with the interruptions lasting minutes. At 18 months, the product was out of warranty.

I purchased an Orbi wifi system for my church with a router and 2 satellites. It was relatively easy to set up and worked great for the first two months. In month three, conspicuously after a new firmware version was released, we suddenly started experiencing random disconnects. No one could keep connected for more than an hour at a time. I contacted product support to help me and, a month later, they told me to change some settings on the router. This made the problem far worse and took down our internet completely. I contacted support again and was told I needed to buy an extended support plan if I wanted their help and then they promptly closed the support ticket before I could comment further.

Purchased the above router on August 27, 2019. It seemed slower than it should be and I called Netgear customer support and got no support. They recommended I call another service entity Computer Service USA which offers tech support for many different brands of computers, routers, and other electronic equipment. The tech looked inside the router and FOUND 10-11 COMPUTERS LOGGED ONTO MY ROUTER FROM FOREIGN COUNTRIES. ALL EXCEPT ONE HAD A DNS ADDRESS OF 10 AND THE ONE 127. The tech company quoted me $149.99 to fix the problem and I watched the tech remove each one on my monitor. It took several hours to complete the process but I had to pay out of my own pocket to fix a defective router. This happened on November 7, 2019.

I ask my cable provider first, to make sure there was nothing wrong on my end. They inform me that my modem was bad. I need to Contact Netgear, which I did, after holding on the phone for about 15 min. I get some foreigner that I can barely understand. I was inform that I had a 1 yr warranty, and that they had a special today that I can get a extended warranty. They had me to go my computer type username: admin and password. They said they didn't see nothing wrong, my cable provider must have put in the wrong ISP information to contact them. I inform her that provider couldn't have put in the wrong info if it was working for three weeks and that my provider had already been to my house and check out everything which costs me $75.00 for them to come out. They are only interested in selling you something else, and nothing else. I will purchase a netgear product again.

I purchased an extended warranty for one year. Right at 14 months, the wireless router went out. I called tech support and all they could do was offer me a 3 month extended warranty for 60.00, which is the price for a new one. They would not even run a test, unless I purchased another warranty. I’m so disgusted. It took two hours on the phone with tech support to even get it work when I first purchased it. That should have been a red flag for me to return it.

My wifi router stopped working, so I just bought a new one - a NetGear AC 1200. I have an iPad, but not a smart phone. To set up this router, you go to a website to download an app to setup the new router. But it won't download onto a computer, and I can't download it to my iPad as I don't have wifi! Hopefully I can find a new router that sets up from a disc.

I would give this company 0 stars if possible! Had intermittent internet the last five days with a full drop starting a couple days ago. I did my own troubleshooting for both my privately owned modem and router; no avail. I contacted my ISP and found there was no issue with either my modem or their service, and they suggested I contact NG Tech Support. I bought my R6400 Router three years ago for somewhere between $100-150 (maybe more) at the time. And it was a higher mid-line product as I do gaming and streaming. I didn't expect a warranty after so long, but general help on whether or not my product was still functioning.

I called Netgear because my router needed to be reconfigured because I changed internet providers. I was told there would be a charge of 89.99 for a 6 month service contract. After my router was reconfigured, I gave the representative my card number so the 89.99 could be charged. I later checked my account to see exactly what was taken out. There was an additional charge of 49.99 and 1.00 taken out in two separate transactions. I then called back and was told the charges were a mistake, and it would take 4 to 7 days to get my money back. I really don’t understand how that mistake was made. No one could explain to me why the extra charges were put in. I am very weary of this company now.

After contacting my internet provider and doing some troubleshooting, I was told my internet speed was good on their end, but they recommended I contact Netgear first to see if my modem was defective and to troubleshoot it. When I contacted Netgear, I had to repeat my name and my modem’s serial number several times for the rep. Once the rep found out my router wasn’t Netgear, they said that’s the issue... without doing any troubleshooting. The rep kept raising their voice every time I told them that I had already contacted my internet provider and was told to contact the modem manufacturer first and asked if they could troubleshoot for me. Basically, they didn’t want to listen or help, just argue. I hung up.

The product itself should be fine, but after playing certain games online, I have been informed I need to open up ports to improve gaming. Customer service is.....the....worst. When I ask, "can it be done? Yes or no?" They never respond with a yes or no. The lady on the phone does not connect with me on any level. The urgency on my phone should tell her that I am not interested in any additional purchases. This isn't rocket science!

Long story short. Bought a Netgear 1750 R6700 router just over a week ago because they had a good reputation. That was a while back. Had it a not over a week. Started dropping and randomly increasing IP address taking down our Alexa Echo and Dot, our firestick and my security cameras. Things would go down and then come back up a second later with a different IP. At one point it assigned the same IP to two different devices. After a half hour hunt finally found the tech support phone number. Three hours later I was finally fed up with all the fixes not working on what was clearly a defective router. I asked for a warranty replacement and they said "take it back to Amazon". They refused to honor their warranty and their tech support was a joke designed to make you finally give up and go away. Never again a netgear anything.

I purchased a Netgear EX2700 network extender. It did not work. My cable company could not get it to work. I went to the Netgear website for customer support and ended up on the phone with their tech support rep, who had a Middle Eastern accent. He could not get it to work and asked for remote access to my PC, which I gave him. THAT WAS A VERY BAD DECISION! After he typed for a while, he told me that there was a "third party logged into my network" and he could fix it "for a fee". When I declined, he hung up. I immediately rebooted my PC. It would not load. After trying everything else, I had to revert back to the factory settings for my PC to load. I ran my antivirus software and it found 5 tracking cookies, which were not there before the call. TWICE I informed Netgear about the issue and never heard back from them. STAY FAR AWAY FROM THIS COMPANY!!!

For months I have been getting emails from Netgear to update the firmware on my R8000 router. I hate doing this because it almost always breaks something. I was also having an issue with the router that every month or so it would start performing like crap until restarted. The firmware update was possibly going to fix this, so I finally decided to do the upgrade. Big mistake.

I recently purchased a Netgear N300 model EX2700 wifi range extender. When I went to add it to my network, I received a message the extender was not connected to my network. I proceeded to call Netgear support. The first time I spoke with a tech rep, she said, "Did you call an hour ago." I said no and realized she was not going to be helpful and hung up. I call back a little while later, got a different tech rep. He connected to my laptop via LogMeIn. He was able to see what IP addresses where connected to my network. I proceeded to tell me my network was hacked. He said some of the sites where from China. He then said I should purchase their security package. For 3 years it was $300 dollars and went up from there. I said I would think about it and I hung up.

Customer service hardly speaks English. I bought my extender 5 months ego. I had some problems with it, I called Customer Support, they told me the phone support ran out 2 moths ego and I was SOL. They also told that I would have to buy 3 months extended warranty for $50.00 for them to be able to help me. I will never buy Netgear product again.

Never again will I ever buy Netgear products! My wifi wouldnt work in my house and I called Charter. Charter told me that a lot of Netgear boxes have been messing up and that they can not solve the problem. That my internet was fine. It was the wifi box that was glitching. I had to call the Netgear support line. Which is very weird to me. I have never had to call a different number for support on my wifi service. So I call and he has me go to a simple support website and I put in an admin and password.

Netgear sent me an email telling me that I needed to upgrade the firmware on my R7000 Nighthawk router. While updating the firmware, there was an issue and the router power light started flashing. Apparently this is far more common than one would think, and is an indication of failed firmware. We followed their instructions to the letter, and tech support was of no help. Tech support told me that my router was purchased more than 90 days ago, and they could no longer help me. Bottom line is that I now have a router with corrupt firmware that doesn't work. Very disappointed with this Netgear product and their version of support.

Netgear is a rip-off! Their product come with a lousy 1 year warranty on the routers which is nothing looking at the software changes required over the course of time to have their routers keep functioning. When you call support, they give you a hardware check for ‘free’ and tell you that all can be fixed if you pick one of their service plans starting at $89.00 USD for another lousy 6 months! And of course, this support service is located in the Philippines operated by a hard-to-understand Philippine operator… I ripped out all my Netgear routers, threw them in the trash and installed a new Netgear-less proper functioning network. I advise everyone who wants to install a network, big or small, to not use Netgear products.

I called about an extender problem and after about an hour of the support person checking everything he tried selling me a 299.99 to 399.99 firewall system. I refused to buy it and now the extender will not work at all. He tried telling me something was wrong with all this stuff when it had just worked and all of a sudden stopped. Needless to say I will not be buying another NETGEAR product. They already messed up another computer with their crappy firewall stuff.

Customer service is terrible, I requested a replacement router three times and never received the replacement. Then I called in again and had to pay shipping before they would send me a replacement. Do not buy from Netgear. Their produces and service are terrible.

Wish there was an option for 0 star. Purchased an Orbi mesh system from Verizon Fios. Worst decision I ever made, I decided to get rid of my 2 access points that I was paying a few dollars a month for to spend 650 on this system thinking it would be reliable. It stops working days after purchase and now I'm left with no internet. Called Netgear and waited for hours to speak to a supervisor, I was offered the gratuitous option of paying Netgear 30 dollars so they can replace the inoperable units they sold me to begin with.

OK did a firmware installation that failed. So I called customer service and ask them if they would help me with my router. It is out of warranty so they wanted $99 for 6 month service plan. So their update screwed up my router and now they want $99 to help fix it. Wow. I'll put it another way so people can understand. It's like Microsoft putting out a update for Windows 10 and it crashes half of all the computers then when you call Microsoft to ask them how you can fix it they want $99 to help you.

Bought a Netgear AC3200/R8000 Router in April 2019. Router speed is fine. In September, 2019 I lose Internet Connection. Being a semi-technical guy, I tried troubleshooting myself. I was unable to fix it myself. I had to pay $89.00 for a 6 month telephone support plan for a 6-month-old router to get help. Really? After an hour and a half on the telephone support line speaking with a foreigner I could barely understand, it was determined that the router was defective. Duh! They said they would send a new one.

I spent nearly $400 on a good Netgear router and extender, and yet neither works well. I'm slightly over the 90 day warranty that they provide so it will cost me at least another $90 for additional support??? I don't think so. Don't buy Netgear products!

Games will not stop lagging but internet works fine, called Spectrum was cleared up - no problem on their end. Called up Netgear and they want to charge me $90 just to fix this super simple issue... Absolute scam. Who runs this terrible company? Never buying Netgear again.

My iPhone stopped connecting to my WiFi. Went through a lot of troubleshooting, turned on and off the NetGear router which I bought from Best Buy 2 years ago, no problem with the cable internet service which they tested, replugged everything. When I tried to log on to my NetGear account, put in my serial #, nothing happen. Finally found a phone #. Called them, was on hold for 30-40 minutes, went through a lot of steps with her, and then she tried to sell me a service contract. Unbelievable! I was so angry, this company should be investigated! It appears that a lot of people are experiencing this problem. I have another NetGear at my lake house but not having any problems, yet; I am going to Walmart and buying a router that will work in my large historic house in the city but I will never buy NetGear again. This is a scam!

After about 2 years I changed my internet provider and could not get my range extender to function after multiple factory resets and following their directions to the letter. When I called Technical Support in India, they tried to charge me to help me because it was more than 3 months from when I bought it. Don't buy this crap, I won't again. ****Take that to the bank Netgear!

Supposedly my router is supposed to be able to share a USB printer wirelessly. I followed the instructions and downloaded the APP and it says to "follow the instructions in the APP" but all of the buttons are grayed out, the app has no help menu and no instructions are provided. Calling tech support I get a "technical support expert" who is clearly a virtual assistant who has no technical expertise whatsoever, and am told I have to sign up for a support agreement on my router to get assistance with their software that does not work. I'll never buy Netgear again.

I bought the Netgear AC750 WiFi Extender. I tried to set it up and followed the directions exactly. It worked, but then didn't. The next day I called technical support. After waiting for a rep for 20 minutes the support person I had took 20 more minutes to tell me it was the fault of the router (made by Linksys of course). Once I was absolutely sure it was not the fault of the router I called Netgear again. This time I had a case number so the recording told me my wait would be shorter than if I didn't. I still waited 20 minutes for a representative. This person spent another 20 minutes hemming and hawing and reading manuals and could not come up with any help so she just hung up on me! Never again Netgear!

I purchased this WIFI extender Netgear AC750 at Best Buy. I was wanting to boost my signal for my Firestick. It seemed to work the first night I used it. Then the next day the signal kept going in and out repeatedly. After a few hours of trying everything I know, I connected my Firestick back to the actual network without the extender and it worked better than with the extender. Although it tends to drop signal once in a while. The extender was a pain to setup up, I had to call a service who was really good at technical stuff to help over the phone to get things to connect to it in the first place. So now I am returning this to the store and getting my $63 dollars back to use for a different company's device as I saw other reviews about this product and they were not good at all. Guess I should have looked at those before purchasing.

Online service is virtually impossible to access. I registered product and that was time consuming. After an hour I gave up and googled their number. The 90-day free support gave me access to being 9th in queue: 30 minute wait. Great products but I’ve never gotten any customer support.

My opinion of NETGEAR Technical support is no stars. Today I woke up to having an issue with my Voip protocol Ooma phone not working. After going through the troubleshooting issue with their technical support they determined that the router I have is denying UDP 51 port from communicating to it. They told me to contact the router Manufacturer which in my case was Netgear to troubleshoot the router.

I had my Netgear product for a year it worked fine. One day when I rebooted it reset my password so I called the support team. They would not help me unless I paid $139.99, so I had to do that. After my computer got up and running I went online and saw I could have paid a one time instance for $49.00. When I asked him he said he forgot and would issue a refund. Guess what over a month later and no refund. I have spent over 5 hours trying to resolve this issue but with no resolution. They have been friendly but not able to correct their problems. DO NOT BUY A ROUTER OR WIFI FROM THIS COMPANY. THEY WILL RIP YOU OFF IN THE END.

Purchased a WiFi extender for around $100 from my local Best Buy thinking that it would be better than the one I currently got. I spent a good 5 hours to try and set it up. Needless to say, nothing worked. I went through all the troubleshooting I could but it refused to connect to my WiFi and extend it. After all of that, I decided to contact customer support and see what they could do. They called me and I could barely understand anything they were saying to me. They tried to rush me through everything as if they were on a time limit. They had to remotely access my computer which I didn't like but if it got my stuff fixed then fine. However... Nothing that happened before came close to how mad I was with the end of the call.

Purchased router five months ago, and it just stopped working. I pushed "1" for English, and after waiting on hold for 57 minutes, I was patched through to a very "hard-to-understand" customer service rep. I probably should have pushed "2" for Spanish :(. Even though my router was under warranty, he told me I had to pay $129.00/year for technical service. He kept saying, "No problem. I can help, but you have to agree to the charge." I told him $129.00 was more than I paid for the router and I would never buy another Netgear product again. What a joke.

I just find it mind boggling that in this day and age Netgear make the setup of their WiFi extenders such a mind boggling, crap experience for the user. Try and add two extenders to an existing network? Might as well forget it. Just a shocking set of clunky, poor, interfaces.

This company has the worst phone support ever! It took me over 30 min. of searching just to find a phone number for support. Way too much surfing time trying to find help and then no immediate phone number for help!!

I had the modem for 3 months. I paid over 300$ for it. My other modem provided for free by my service provider is far more superior. Netgear refused to help because it’s been over 90 days and won’t let me do warranty exchange even though it’s warrantied for a year. 300$ down the drain.

So just got off the phone with Netgear support in the Philippines as my Nighthawk ac1900 R7000 hasn't worked for some time. It keeps rebooting and wifi is very slow. I was just informed that after 90 days they don't offer support unless you pay them. Also learned that you must jump through very specific hoops and registration requirements within 90 days. If you don't the ridiculously limited warranty is void. This has been the worst network product I have owned. A $30 router is far superior. Most companies have pretty liberal warranties. The only companies that try making it harder to get support are the ones (such as Netgear) who are hiding crappy products that have ridiculous failure rates.

I called the internet service provider after troubleshooting my modem and router only to find out that the problem is not on my service providers end but, is infact on the connectivity to the router. Apparently, the modem is fine. The router is fine. They will not talk to each other suddenly due to the netgear wireless router not accepting the communication from the modem. So, how ironic, I call netgear and they say sure, we can fix that. We will be charging you 139.00 for the router to be connected to the modem. I have already had the same problem and just so happened to be under the 1 year last time. So, this is my second and very last wireless router from Netgear. My other POS is a NightHawk Netgear. It also still has the plastic protector on it and won't function. DO NOT BUY THESE PRODUCTS!!!! I am highly disappointed.

I purchased the Nighthawk X6 router yesterday. Model r8000. Supposedly if use their setup utility it is suppose to set up in a short amount of time. Took over 1.5 hours with tech support. Will not buy again. Very poor documentation. A waste of time.

After stating they would fix my problem - a communication error between their router and one of my devices - before they would do this - I would have to agree to one of two "technical support warranties." One for one year for $139 and one for 2 years for $200 something because my free 90 day "warranty" had expired. Ridiculous - the software communication problem is in their product - not with my ISP which helped me check to see if it worked on my other devices and did that troubleshooting and checks for FREE- and not with the online streaming entity that also checks to see if your devices and ISP is OK also for FREE. Netgear is a total scam. It goes into the trash tomorrow.

Automated Netgear customer service (non-service) is the worst I've ever experienced. You are disconnected from the call once you state that you are out of the 90-day warranty. One star rating is one star too many.

Netgear needs to stand behind its products without trying nickel and dime customers with charges for basic customer service. Their grade today = F. Had a minor problem with range extender AC1700 after getting a new network and they were ZERO help in troubleshooting with $89 fee. Ridiculous!

Contacted them 3 times and each technical assistant said that they could and would restore my security camera to working order. Well, even though I was still under warranty, they could not, unless I bought their protection product beginning at $99.99 yearly. Haven't had this kind of so called service from any other support services. When I declined the tech said my camera would never work again. $250.00 down the drain. How offensive and disrespectful! I hope someone hears me. I believe the problem was that the base station would not sync with the Arlo app.

I have the exact same experience as the last reviewer. Router worked good until the warranty (for service) ran out. Cannot access the channel changer with paying Netgear a service fee. Let me add - when I call the service center you could hear a bell getting rung - as if they just sold another idiot on buying to maintain service. I am going to buy a different brand and continue to bash these guys - what I see as an unethical company.

After buying their top of the line router and getting unsatisfactory wireless speeds, they wanted to charge more to get technical support. This is a top of the line gaming router. I have 1 Gigabit Ethernet but was only getting 35 Megabit via wireless and the signal was so intermittent that I could hardly maintain connection to stream movies. The old Asus gaming router had better wifi performance and they offered Actual CUSTOMER SUPPORT. Netgear is terrible and they will never get any of my business again.

I have a NETGEAR Nighthawk router that up and died on me 5 months after purchase. This is, of course well within the hardware warranty period. Any rational human being would assume, therefore, that I would contact their customer service and request the initiation of an RMA so that I can send the defective product back to them, have it confirmed as defective, and either repaired or replaced. But no - NETGEAR has instead decided that since it's been in excess of 90 days from purchase, that before they'll even consider issuing an RMA I need to first purchase a minimum 6-month Premium Phone Support plan, at which point they'll spent all of 5 minutes helping me troubleshoot, confirm it's defective, and then process the RMA for me.

My NetGear NightHawk router won't work unless "disable port scan and dos protection" is checked and that makes for a severe security breach. They think this is not a problem. Very difficult customer service. Also, cannot connect a VPN service. Recommend anyone else but NetGear for a router/modem.

Firstly, I know my way around routers, it's not my first rodeo. That doesn't mean I'm incapable of being stoopid, just that technically and practically, I have a great deal of experience. My router is 8 months old and started to develop a fault with the wireless channels. The only solution was to do a full factory reset of the device which became necessary on a daily basis, sometimes more than once. Netgear only provide 90 days "premium support" so I initiated a replacement online under warranty (12 months). You then have to phone them with a case number, which I did.

Worst customer service I’ve ever received from the tech support section. They treated me like I was inconveniencing them with my phone call and that I was stupid for not knowing how to fix my router. They then tried to tell me I had to extend my warranty or else they were hanging up. I ended up fixing it myself with no thanks to Netgear.

Being in business I know customer support is what counts. For Christmas my wife bought me a six camera Arlo camera system. The system came from HSN. The camera set up was very easy. They worked fine. Nothing special but served their purpose. After being hooked up for two hours I received a notice that three of the cameras had very low batteries. I ordered 24 new batteries from Amazon but then got annoyed. The cameras are two hours old. I called HSN...no help. I then called Netgear.

My router was about 6 months old when it started dropping service. My service provider replaced everything up to the router. When I called for support, the service representative led me 2/3 of the way through the remedy, then told me he couldn't finish unless I ponied up the $$ for a service agreement. I had some choice words for him, refused to pay, and was told I would be sent an instruction sheet to complete the process myself. The link was a dead end. I will never buy from this company again.

While trying to use the R6220 router as a wifi extender from the R8000 as a base station, we had difficulties. After Netgear support determined the R6220 was defective they replaced it. When we attempted the same thing again we had a similar problem, could not access router through router login.net. After several technicians we were able to reset and try to program as an extender. The technician/supervisor told me this could not be done, with their gear. I let them access my computer through Teamviewer.

Bought expensive Nighthawk router. Never quite worked. Could not return to store due to 14 day policy. Netgear rude, gave us run-around and phony phone number to speak to customer service. We have phoned them repeatedly for a refund. We needed a router immediately and Netgear could not get us another for an extended time so we had to purchase another router. Bad service. Nasty reps.

December 16, 2018. Very disappointed. It wasn't hooking up right, so I contacted customer support. I spoke with an Indian gentleman named Patrick, who proceeded to try and sell me super anti spyware for almost $300. Stating that he could not help me until I made this purchase. I looked into it and it seems it really sells for about $49.00. Needless to say I did not buy the spyware and returned the range extender. Very disappointed that customer service would try and extort money. Should be noted that the customer service was for Netgear not Amazon.

I purchased the Arlo home security system less than a year ago however, the outside solar panel stopped working. Their customer service/ support is the worst ever experienced. 2 hours on the phone yesterday, and some 3 hours again today. No supervisor or manager available to expedite warranty replacement. I would not recommend this product based upon their customer service and, the lack thereof. Once they have your money, it's yours, they could care less if their equipment is defective, no returns, no replacement, nada, zero.

I purchased a Netgear Nighthawk x8 router and it drops my internet service several times each day. To be sure it is the router I took my computer in to Microsoft for examination and had my internet service provider to my home 4 times. I even changed the cables to the router and of course rebooted in numerous times. Upon talking with Netgear they wanted more money to back up their product which was only 6 months old. Poor product and horrible service. That's Netgear.

Router was hacked three times in the same day even though I followed the recommended security measures. My router was even hacked when I was on the phone with technical support. Uneven internet quality with tons of interference. I would not recommend Netgear to anyone. They are poorly run company with poor customer service selling a product that doesn't do the job. Netgear is poor value for the money.

I did my research (or so I thought) & purchased the extender to push the wifi to a room on the other side of the garage. I was assured it would work. After trying myself, I knew I was close but needed some extra help. OMG - worse support ever - 'Patrick' said he could help but after 10 mins I knew where it was going - sell a FIREWALL to me which was NOT necessary etc etc. I am returning it to the store & will never buy Netgear again. Shame on them... Used to be a good company.

I have satisfactorily used my Netgear extender 2700 for 3-4 years. When updating my router I used their support to also include the netgear with update. Well, the simple process turned into what other reviewers complained of- saying I didn't have enough plugs to put the extender in because foreign ip addresses were invading my computer. He was nice and flattering and said I seemed very computer savvy and when I challenged him that my firewall security was just fine and didn't need the $99 or $299 or $599!! Three year security plan to optimize and clean up my plan and open a plug for the extender he got angry. I noticed the extender was already hooked in again anyway (as another reviewer noted). This company should be SHUT DOWN by BBB. I hate to think of older or non tech savvy individuals being taken advantage of. Stay away from netgear!

Here in Arkansas we can use non-winning scratch-offs to get free stuff. I decided to go with a free WIFI extender. It was a POS nonetheless. So I went online and went with a Netgear extender only because it was listed as one of the top 5 best ones. I went with the EX2700 because it was affordable. I got it in the mail and hooked it right up, no problems at all. It worked great for about 4 or 5 months! All of a sudden during the overnight hours it just quit working. Nobody could connect through the extender. I tried troubleshooting through my iPhone and my laptop. Nothing! I kept being brought to a log in page that I've never seen before. I followed all the steps and it would just take me right back to the log in page.

After an hour talking to someone in India stating he would not charge me, he would not change the channel on my router till I agreed to a 6 month-2 year mandatory contract for repair. No matter how is told him his service was not free, as he said it was, if he would not configure my router to activate the router unless I give him my credit card information for one of the above contracts. What he did he said is good forever. I don’t know that he reconfigured anything. He claims it stopped working due to a storm or reconfiguration from Spectrum. I called them first, and they had not done anything differently. It cost me more to have him push a button than it did for the router. They hold you hostage. I should have said forget it and bought a new one of another brand. Two hours of nothing but hard sell.

Fairly new Nighthawk not working correctly after updates. I have been told by my internet provider there were updates from Netgear to the router that my internet no longer supports. I cannot get enough bandwidth and usage. The updates are horrible not supporting the router usage. Freezing on all devices running at 1.50 to 3.85Mbps when I've had 15Mbps for years. The router is no longer able to function for the service I bought it for due to updates.

I could not get this product to work and just called the tech center and as always it was in India. The tech who picked up the phone, who barely spoke English wanted payments from me to clean up my IP and sell me router firewall for $200.00. I bought a $60 WiFi extender and have to spend $200.00 to work it. Please do not buy this product because they have a tech center in India will scam you just like all the other scam call example IRS and Microsoft. Stay away from these people. I am giving this product back to the store and buy a company that is reputable and have customer support center here in the USA. Watch out for Netgear AC1200 or any Netgear product who has its tech support in Scam India.

Do not purchase the Netgear R7000P! Purchased a Netgear Nighthawk R7000P based on The Wirecutter's recommendation and installed it on July 12, 2018. By around September, the router was having issues with maintaining the WiFi connectivity (like many of the other reviews here), though ethernet connections continued functioning. I finally had enough on October 20th and decided to call a customer support representative after creating a support ticket on their website. After the rep determined that the product was defective, he informed me that they would RMA the item, and that I would just have to wait to receive the item before sending it back so that I could remain on the internet. I was also informed that I would have 10 days to return the defective product after receiving the new piece, or they would charge me the full price of the product.

When the wireless camera 2 failed to recharge or work entirely, 2 months after purchased, I went to Fry’s where they told me to deal with Netgear for it.

I contacted Netgear technical support and I could not understand the person on the other end at Netgear. After 45 minutes of struggling to understand him my results were as follows. He sold me a service contract for $29.99 that would fix my problems and I would have Netgear support for a year. I agreed to the service contract and we proceeded with no results other than my router was defective and that because it was under warranty would be replaced. I received a new router 2 days later. Installed it and it's been working fine since.

This has got to be the absolute worst customer service I have ever had trying to troubleshoot my Netgear Nighthawk router. I never write reviews, but feel that this needs to be addressed. I spent roughly 35 minutes just to try to get them to understand and input the serial number on the router correctly, and another 10 trying to get them to spell my name and email address correctly. I finally ended the call. Very frustrating. I will never buy another Netgear product again, due to the poor customer service.

This has to be the worst customer service technicians I have dealt with. I have to repeat everything many times and they just don't understand even their own product. They just muting me and asking for help on their own from someone else. I had a simple problem and it took more than an hour. I hope I don't have to take this router back because of poor customer service. I am dealing with complete ** who cannot understand the difference between USB and Ethernet.

Netgear extender purchased a year or two ago. Set up and function satisfactorily until recently. Now my android phone connects to internet via extended wifi but spouse's iPhone does not. Wireless connection to security cameras is failing. Online attempts to resolve found that there is a firmware update needed. Log on to extender required to review status, but this is not internet access so attempts to download update fails. Going to internet download successful, but installation failed. Back to sign on to extender and browse for update also fails. Also attempted using ethernet cable which presented its own issues. Customer support is not useful as all they want to do is sell service contract to manage all devices. They have apparently pushed something that caused an issue and now want annual contract to fix it. I am angry as hell and will never buy anything Netgear again.

An incompatible or faulty modem resulted in 2 calls to incompetents outsourced who disconnected when asked for their supervisor. After unnecessarily detailed paperwork, reached a competent engineer who insisted the real problem was network security and attempted to sell me a $149 contract, explaining the over $300 was the better value. The real business of Netgear is selling service contracts perhaps. In retrospect, the "tech engineer" cum boilerplate salesman used sales techniques to "show you" how you were corrupted and needed the plan. In fact, my computer works well and all I needed was an installation of a difficult modem. BEWARE OF NETGEAR. BEWARE OF EEN!

After reading reviews on Netgear routers I decided to get one the Nighthawk AC1900. I had a problem at first but then corrected it. Lo and behold problems arises again later on down the road. So calling the customer service from the company. Instead of helping me resolve my issues with my router they insisted I get a service agreement since mine already expired (because it was a year old and warranty was only good for ninety days). I told them I refused to give them my credit card to buy a service agreement for 6 months at a whopping $90 (which is highway robbery). They told me there was nothing else they could do unless I got it. So, at that point the call ended. If that what you call customer service then they need to go out of business. Will never recommend or buy Netgear products again!

Netgear makes inferior products and offers the worst service I have ever had, from any company. Would never buy anything from this company again. I think they make inferior products on purpose to sell you their tech support.

My router justed stopped working after 1.5 yrs. I called the company and was told to buy a new one since it is passed the 1 year warranty. Worst customer service and company!! I was a firm believer and consumer until now. My family nor I will support this company anymore!

Netgear made my warranty exchange extremely difficult. I was forced to pay for shipping of their failed device back to them. I have never had to go through this with any other company. They hassled me through the entire process. Do not buy Netgear products.

3 months after purchase, 1 camera went bad. Not too bad on return process. Now about 6 months after purchase, second camera went, new batteries, different location, etc were tried. Got an RMA BUT no new camera provided and still ongoing. RMA number but no return address. I have spent WAY too much time on this well over many hours for a $100 camera. I cancelled my home monitoring and currently on phone to try again. Do not recommend Arlo due to poor customer service and very difficult to even find support number.

Horrible. To resolve a simple issue due to the product malfunction they want to charge me $49.99 or sell their warranty. Last time I am buying anything from Netgear. Especially, when the problem is THEIR OWN PRODUCT.

I have had this router less than a year 2018. WiFi overheats and reboots on all three bands 2.4G, 5G, and 6G. Once or twice a daily. This isn't signal strength or wireless interference from some other networks. WAN Interface and Ethernet ports stay active and working fine. Not sure how I can have a hardware warranty until 2/5/2019 to RMA at cost me, but no Phone Support, Chat Support, Email Support. This would require an additional contract purchase for a service extension (Really). They definitely don't stand behind their products with a solid warranty! If you have to buy a Netgear products buy through Costco as they stand behind their product with 2 year with return policy to store for full refund as Netgear won't. Otherwise, stay away from clearly poor design and manufacturing product.

We bought 4 Arlos 2 years ago. When we first bought one of them had a problem and we sent back and they replaced. Now the replacement doesn't work at all. Call Netgear and they opened a case number, sent me an email to fill out RMA. The RMA link they gave me doesn't work. They refuse to resend the email with the link claiming it's my computer and they want access. Absolutely not... My computer is fine... Only this link is the problem. Poor customer support and poor product.

We recently bought Netgear AC1750 router to work with our ISP modem. From the very first day (although all lights will stay green) periodically router drops the Wifi connection. The only fix is to reboot (power off/on) the router each time this happens. We were given number by our ISP helpdesk to contact them as there is NO customer service number or contact information provided by the Netgear at their company's website. Called in late at night (not even during the regular business hours); we were 10th in line and it took more than an hour hold before for a support person (definitely offshore/outsourced) to finally answer the call. We gave our information including the contact number, as requested by the support person, to call back just in case call drops.

I called your customer support to find out “if” I needed to perform upgrades to my router. I had a very hard time communicating with the representative. He had an accent, which was a small part of the issue, but he didn’t seem to be able to communicate well in general. He told me that he would upgrade my router security and make sure that all of my devices were protected. I asked him if I would have to pay for the service. He said “no.”

I bought a router a year and a 1/2 ago while stationed in Korea at the Post Exchange. I was able to use routerlogin.net to customize my router etc. while in Korea. I get back here and try to log in and it won't allow me to even connect to the website. I figured maybe purchasing in Korea might have to do something with it after all the troubleshooting efforts didn't work. So I try to contact support. Man oh man is the NETGEAR support the worst ** support ever. Not only does it keep sending me in loops back and forth but it had me speak to a robot who couldn't understand ** (and no I have no accent) and then to top it all off it hung up on me. My job is in the IT field in the military so I am nowhere close to technologically dull. Will never purchase a NETGEAR router again, and if anybody sees this I hope this helps you to STAY AWAY.

I bought a 1 year support contract with Netgear. When I called for support on a product I was routed through 8 or 9 different departments over the course of 2 hours. Each one said that they were the wrong department for the product and said they would transfer me to the correct department. I was always transferred to another department that also said that they was the wrong department. And on and on, over and over. Pathetic! Never sucker and buy a support contract, it is worthless and a waste of money. Better still, avoid buying Netgear products.

ARLO Promised use of their USB Ports on their VMC3030 base station, to date they WILL NOT or HAVE NOT release their promise. They have added this feature to their Pro-Base Station & informed me I should upgrade, after spending $1100.00 on their Arlo-Wireless Products, without compensation. Now owning 3-Base-Stations & 15-cameras, within months, several cameras started recording in pink, consistently go offline, Arlo does apologizes for their consistent server failures, but that is NOT COMFORTING when relying of security. There are constant FALSE notifications that cameras have detected motion, but NO RECORDINGS were captured or the motion just DID NOT occur. These are a few of several complaints about the ARLO System, the reason for 2-Stars is for their Outdoor Wireless Technology.

I bought a Netgear router last year and is failed after approx. 5 months. I tried to get it replaced under the warranty but Netgear were very difficult to Help. They initially said the warranty was only valid for 90 days and asked for $70 to extend it. After I complained they agreed to give me technical assistant. I was getting calls at 22:40 at night from the USA and they eventually agreed it was broken. I then return the router for repair, weeks later they said it wasn't covered under the warranty and would send the router back to me. Then they lost the router and offered £6 compensation. I was fuming as this did not even cover the postage and phone calls. Since then they have not responded to any emails. Stay away from this company, the warranty is useless.

After calling Spectrum, they said to call Netgear about router issue we were having. After an hour call and speaking with a service rep and supervisor, they informed me that the only way to repair my router's software would be to pay them $149 for 12 month service contract. I told the supervisor that instead I would buy a new router for $100. He informed me that a new router would not repair the problem and that in order for us to ever have wireless service again we would have to pay them the $149!! Beware!! Total scam!! The scary part is that this was the phone number Spectrum gives out to their customers with Netgear problems.

I purchased 4 Arlo Pro wireless cameras from Best Buy in 2017. Paid over 1,000 for the cameras. They are rechargeable cameras. These were bought to serve as a security system in my home. First time used they worked perfect. Maintained the charge for over 6 months. Recharged the batteries as directed. However now they don't hold a charge for more than 5 days and one of the cameras won't charge at all.

Horrible product, I don’t know if it the extender or the router but both are Netgear product. So I have Nighthawk X6s which is a tri band router and EX8000 which it suppose to have Fastlane and use the 2nd 5Ghz channel, which never happens so I contacted customer support and they send me an email and I followed the instructions and it didn’t work so I tried troubleshooting myself since I have very good knowledge about networks and routers.

I bought a 6400 router from Netgear. After a year it needed a reconfiguration supposedly. My internet company told me to call Netgear. Same problem as others, 30 minute phone wait, would only help me if I paid. Did not pay. Then told me to go to Netgear.com to fix it myself. No help there. Will never buy them again.

Purchased a Netgear AC3000 Tri-Band Router 6 months ago. Worked fine until two weeks ago. Now I have to shut it off and re-boot it at least every 1-2 days to get Internet access. When I called support they told me tech support was good for 90 days and if I wanted support it would cost $49. It doesn't say it on the box but it does state it in a pamphlet inside the box. How clever of them! If I would have seen the 90 day support limitation on a product they truly have confidence in, not! I would not have purchased it. It does come with a one year hardware warranty though. The tech informed me that hardware warranty applies if some or all the lights don't come on. Laughable of course but my problem. Will just return it to Costco and never purchase another Netgear product again.

Was sent a replacement product, and Netgear never sent the return FedEx label or box to send it back in. Have called them every day, and their agent said, "I talked to my supervisor, and you should be getting a email in 4-5 hours, from my supervisor". So I said I need the FedEx return label and shipping container to return defective product. She (agent) said I would get one in the mail. 3 days gone by and nothing. I even paid for FedEx up front, and they (NetGear) are still dragging their feet. I would hope someone at NetGear can be responsible and send me what they said they would do... and that is the return FedEx shipping label and container to send defective product back.

Couldn't understand the Netgear Customer service person. He was unable to solve the problem and transferred me to another technician. First issue is I cannot get the Netgear Genie off of my MacBook Pro screen. It locks up my computer forcing me to force quit all the time. I've been on phone-hold for 36 minutes now and still no help. Router R6400, at 2.4 Hrz, runs at best at half speed (30 Mbps). My Comcast speed is 60 Mbps. My Comcast Router set at 2.4 Mhz runs at about 60 Mbps. The Netgear router reach throughout the home is no better than the Comcast router. I think this is good enough reason to return my equipment for another product.

Netgear has great products, but their phone support is non-existent. If they ever fall out of the marketplace, it's their phone support to blame. Just getting to the right department is difficult. The hold time is extremely long. Then when you finally reach a human, they don't listen. I've tried twice for different product support, and both times ended up getting transferred to the wrong department after being on the phone for 45 minutes. I give up!

The Arlo pro cameras was advertised to keep you safe while away from home also while you sleep but that is not true. Actually I have woken up numerous times with all cameras off. Go out my front/back door and the camera don't record and I just walked passed it, with trash in my yard or something suspicious around the thing on my property. When you call for troubleshooting helpline the rep will tell you how to fix one camera but don't tell you, you need to repeat this step for all cameras. They will lie and say they're going to send you a replacement camera. Ask you for your credit card information to pay for shipping but never send replacement. The next day I started receiving calls about being selected to receiving a government grant for $9,200 sum dollars but I will need to go to Dollar General, Walgreen or Walmart to purchase a $400 stream card then call them at this number 3153321264 and give ID 7060 in order to receive the $9,200 grant.

I have 5 cameras and a base station of Netgear VueZone equipment. The first year I could access my cameras by iPhone and then when iPhone upgraded to IOS 11 Netgear quit supporting VueZone. Okay, so I paid $49.95 for a year of cloud storage for my cameras and it no longer works either. So I have bought all this Netgear equipment, had it all working just as advertised and then Netgear quit supporting it and expects me to buy their newer model security system. I don't think so. I would recommend people stay away from Netgear because they don't support their sales.

We’ve had the Orbi wireless router system for less than a month and it has consistently stopped working and when it does decide to work has very slow internet speeds and has proven to be useless. Finally decided to call customer service which I am currently on the phone with and have been on hold for an hour and a half. Called on a different phone to be told that it would cost 69$ to receive help or hang up (I hung up). With that being said I will be buying a new router that’s not a product of Netgear and will NEVER buy one of their products in the future.

Bought Netgear router. Had to replace my computer. Getting everything ready and Netgear says it needs my PIN or security key. I call Netgear and get someone that can barely speak English. So hard to understand. All I want is my pin #. He explains why this won’t work because my network won’t work and if I send them $99 for the first year they can fix it. I am now trying to get off the phone (tell him I need to think about it). Not 2 minutes later another one calls to make sure that I don’t miss out on this deal. His English was worst than the first. Company is horrible.

I bought the X6 and send it back within 3 days had nothing but problems with it. Then I decided I would try the upgrade and bought the X8. It work 3 days shut off. I called Netgear. They said, "You have to send it back. There's nothing we can do. It's broken." So now I bought the x10 which cost $400. It work 3 days and I had spent an hour on the phone. Netgear fix it. Then it works for an hour and first thing this morning it's not working again and I've been on the phone for an hour waiting to get through the Netgear again to try to fix it. $400 for total piece of crap that doesn't work. Buyers beware. Do not buy any Netgear products.

After having my 4 Arlo cameras for over 2 1/2 years they started to act strange, so I called tech support. I was told I had a security problem, they blocked my account, and wants $249 to "fix" the problem. 3 cameras were working fine before the call, now nothing works, and they won't turn it on until I give them money. Shame on Best Buy, Sam’s and Walmart for allowing these crooks to steal from their customers.

Terrible scam on the support line out of India. Totally Indian and nothing to do with USA. They just wanted to sell me a product warranty and I paid over $80 for no help. Then after I complained and they made we wait 98 minutes on hold and speak to 5 levels of management promised a refund of the 80 bucks but then only refunded 40 on my credit card. 100% scam. I called my congressman and filed an Attorney General report. DON'T BUY NETGEAR EVER!!!

Last week, my Netgear router started sending me bizarre error messages and I was unable to access the internet. I called Netgear customer support and was told since I had purchased my router more than a year earlier I would have to pay a fee for their help. I was disgusted and bought a new router from a another company. Two days later, I read in the news that a virus had infected 500,000 servers nationwide --- and my Netgear router was one of them. If they have they are having a widespread and persistent problem with their machines, wouldn't you think they would come up with a better strategy than: "Pay up if you want our help?"

I received a BRAND NEW C6300 router as a GIFT about 2 months ago. I took the plastic off of the box and everything. As a single mother on a tight budget, it was an amazing gift. It was working great until I got home last night and my Alexa couldn't connect to the network. Facebook worked. Netflix did not. Google worked. Any site that could possibly contain an answer did not. My Xfinity app worked. Their forum sites did not. It was RIDICULOUS. So, after spending about 45 minutes on the phone with Xfinity after 9 pm and with two toddlers, they suggested I call Netgear because it obviously wasn't a problem on their end. Call Netgear. Get a guy that can barely speak the English language yet has major superiority complex. He gets ALL of my information - name, address, phone number, router serial number - finds my router, and then asks when I bought it.

My internet service went down on Sunday 5/20/2018. I called Comcast Cable and they ensured that my service should be working. They ran a test and said that they were making connection with my modem. They suggested the problem was with my Netgear router, and even gave me their contact phone number immediately. Desperate to have service, I called Netgear. The lady that answered the call was very nice and polite, and very reassuring that she could fix my service without having to replace my expensive router. This call went on for approximately 1 hour and required me to allow remote access. She told me she could fix the problem, but since I didn't have a one year service contract it would be a cost of $139.99. She never offered a one time service charge or a 6 month service charge, only a 1 yr subscription fee of $139.99.

I bought a Netgear Nighthawk 1900 from Best Buy in Poughkeepsie, NY. I owned the Netgear router for about four months and then KaBoom! Everything went to hell; I called customer service and they wanted $50 for a diagnosis. If they determined the problem was software related, I’d pay a fee; if the issue was hardware related, then I pay nothing and they’d replace the Nighthawk for free. Interestingly enough, the customer service agent (who I had a hard time understanding because of her thick accent) said the Netgear Nighthawk comes with a (1) year warranty - but that’s not exactly true...is it. Buyer beware. The reviews are true.

I called about a problem with my wireless router from Netgear. Netgear customer service had been on the phone for at least an hour. After going through many different things they told me my router was working well and to complete the service I needed to pay them $139 for the year or I had another option of paying over $200 for two years but they had to finish the service on their end and they would only do that if I paid for the service. I have had this unit this rack wireless router for nine months. I paid almost $200 for this wireless router. I will never buy a Netgear again. I’m hoping somebody sues them and I will join it as a class action lawsuit. I hope a lot of people read this and never buy next year.

After purchasing a set of four (4) Arlo Wireless Cameras, I attempted to install them with measured success. Due to my purchase being to monitor my second home nearly 1200 miles away, I relied on them heavily to view my investment. I spent months of time researching my options regarding “Wireless Camera Systems” in several large stores as well as on the internet. After being a longtime consumer of Netgear Routers and having great success, I assumed they were reputable; however, I noticed that they had no United States based support for any of their products which was alarming. The Tech Support that is the only one available is based in the Philippines. I tried at least a dozen times to address issues with the support team but they weren’t too successful. After my being persistent I was able to get some level of satisfaction.

I have had a WNR2000v4 N300 router from Netgear that I have had for about 2 years now. My internet has begun running extremely slow and so I began looking for solutions. There was a firmware update for my router which says it would multiple issues including slowing internet over time. I tried to install multiple times and kept getting an error saying that the firmware file was incorrect. I called and spoke to someone who ran me through the same things that I had tried previously with the same end result. He had me completely reset my router which helped the speed for the time being. He said he fixed the speed and to not worry about the firmware update.

I purchased 5 Arlo Pro last fall. In February, one quit working, I called Netgear and the guy put it through some tests and said it was faulty and they would send me a new one. Not ONCE did he tell me to return the bad one, so I tossed it in a trash can. I repeated called Netgear as to where my new camera was, they said I had to return the old one first. I could not remember where it was or even it had gone out in the trash pickup. They were not kind or helpful, all they said was I had to return the old. I asked if I could not find it what then, they replied I could not get a new one. This was less than 6 months after purchase. I started getting emails of at least 3 a week telling me to return the broken camera. If I did not they were closing the case. I would call and get the same response, almost like they were reading it. This went on until about 3 weeks ago (constant emails from Netgear, no budging at all).

Best Buy recommended I buy a Netgear router and modem. When I couldn't set it up correctly, and Comcast exhausted all ideas except to give me Netgear's number, I ended up spending over two hours on the phone with a tech to get Internet up and running. The Internet connection was intermittent, and I called the next day to get that corrected. Today I called with a new problem and was advised to get a two-year contract, to which I stupidly agreed. I then read the uniformly negative reviews of Netgear's service, or lack thereof, and called the number to cancel subscriptions (888-615-3488), not one of the tech advice numbers. Whereas before I quickly got a tech, I waited 40 minutes before talking to a woman who wanted to know why I wanted to cancel and then said she didn't have authority to cancel and would put me on hold while fetching her supervisor.

Netgear is absolutely the WORST SERVICE ON EARTH. If you buy a Netgear router, be sure to understand that their support is only good for 90 days. If you need support after that, no matter what, you are better off buying a new router and a different brand. I reluctantly got SCAMMED into buying their support service in order to verify that my router was even working! I went with the 1 year plan for $140 cost because they said they support so many other devices in my home if they connect to the router. If you get sucked into this "service" be sure to understand that you have 10 days to get a refund. They don't tell you this until you want a refund after you get a taste of the incompetent support.

Purchased a $199 combo router/modem July of 2017 because I needed more power for wireless and Netgear was rated well. Due to spring winds on Friday, my TV lost internet WiFi connection. CenturyLink changed my modem thinking that was the problem (it was something else). Because I had a Netgear modem they were unable to provide me with the set up to REUSE my working modem so I have to Go online to get reconnected with NETGEAR. Here is where all crap hit the fan. I search for customer support online but there is NO 1800 number. I finally get one from Best Buy, because their Geek Squad can't help me with a product EVEN THOUGH I paid extra to get help if I need it in the next 2 years.

My router in warranty, call to Netgear devolved into a two hour wait, disingenuous sympathy for our router breakdown, Netgear's refusal to help as my 90 days of phone support had expired, a bait and switch to use a vendor (likely Netgear) $40 for any issue, including avoiding any answer to our question about why the online software updates for our router did not work! They win the award this week for Corporate Greed In Tech Sector -What Customer Torture! Everything they advertise online is fake - Netgear's personnel are trained to ignore "the question" - a brilliant passive-aggressive karate move written into the "playbook" to keep customers on hold over thirty minutes and then dead end the call.

I wanted to find the IP Address for my modem, as my router wasn't assigning it an IP. I called expecting a simple response, but all I got was them trying to force me into a ridiculously priced service package. Given what I paid for the device, I shouldn't have to pay almost the same amount as the device purchase for 6 months of support. I am fully capable of taking care of my devices, I just needed a simple answer. I WILL NOT PAY FOR YOUR **!!!

AC1750 Wifi Modem & Router: Called support, explain my WiFi service wasn't working accordingly, rep asked multiple questions, next thing I know he created an Netgear acct without my consent. Told rep I purchase my modem about 3 months ago. Rep ask me a specific date if I bought it 3 months and 1 day from today. I said, "It could be, I don't know." Rep purposely ask me that question to get me out of the warranty. Went back thru my internet service provider and it looks like I purchase the modem under 3 months. All the rep wanted was to sell me a service I don't need.

Called NETGEAR about a router I purchased less than 90 days ago, they're telling me I bought it almost 9 months ago and want me to pay for support. I had to factory reset the router, and now it will not let me in with the factory settings of admin and password. It wants me to answer security questions I never picked. How could a factory reset even keep info like that. Lastly I don't have two brothers so that is just nuts. I would never pick questions about imaginary people's names. Technical support person from India is not helpful.

I paid $138.99 for this Nighthawk router. One day I found that I could not access the internet. I rebooted everything but no luck. My internet carrier said that it was my router. I called Netgear and the rep who was very hard to understand said not to worry, that he will help me. Over the course of an hour he instructed me through many series of seemingly simple remedies none of which changed the situation. All along the rep was assuring me that I should not worry, that he is 100% confident that he will be able to help me. He never mentioned any cost. I thought it was free just like any other product tech support. It sounded like he already knew what would fix it but he needed to build up some suspense and later appreciation on my part. He needed to have me invested (one whole hour) to legitimize, if only in my own mind, a charge. This is a well known sales strategy. To wear your customer down. To trap them. To hold them hostage and then charge them ransom.

Just bought extender, read instructions to set up, called CS for a couple questions then was lead into college course explaining about how a Firewall works. After 30 minutes it become clear he was not helping me but rather selling me. Had me going, then arguing that I needed a 1yr, 3yr or a lifetime subscription of help. He said he couldn't help because of Firewall not setup correctly and in order to get work, I needed a key code. Then explained that in order to start and drive my car I needed the keys to start it up and he was holding the keys. Oh man, I was not happy and after being degraded and belittled, I said this conversation is over. So almost an hour of BS, I am back where I started, an extender and no keys to the car. Worthless, a bunch of BS I've ever heard or apart of. There is more but too lengthy. Wake up Netgear. Old school sales approach doesn't work and especially from a non American bad English speaking person.

I purchased a modem with the brand Netgear. I noticed that my internet was not working and I called my internet service and they referred me to the company who I had the modem with. At this time I'm upset because I assumed my internet could connect me after giving me an option to go with their modem or provide your own. I did provide my own modem through Netgear and what a ripoff. I was unaware that after 90 days I was no longer eligible to troubleshoot my internet that was tied in with my modem without paying a high fee. I only called Netgear like 3 times referred from my internet services and never was told it was a charge from the Microsoft store where I purchased it or nothing. I spent almost 200.00 dollars on this modem. I'm on the phone.

I have internet connectivity issues and Netgear is holding me hostage. They wont allow me to get on the web until I give them $140 per year for technical support from the manufacture. What gets me is that we have already determined that it's not even the Netgear hardware. They want to charge me to reconfigure the network settings. What a rip. The support person said that even if I go and buy a new modem and router the problem will still persist. This is after I have them tons of pertinent information about me and 45 minutes of my time. If they are serious and a new device won't work, then that means these guys are hacking me.

I called Netgear because I had an old iPad that kept freezing up and rebooting and I wanted a recommendation for a faster router. I was told that I did not need a faster router and they could fix the IPAD problem through my current router for $130.00. I question how they could do this and they guaranteed they could. The $130.00 turned out to be $139.99 subscription to NETGEAR Gearhead service. The IPAD problem was not fixed and I called the next day as per their agreement for a refund. All they did was upgrade the firmware in my router.

Terrible customer service experience with 3 representatives from Netgear. The first, "service person number **", was so rude that we felt we could not continue the call. We asked to speak with someone else and she claimed that no one else was available to speak with us. So, we hung up and called back. Next we spoke with "Zamir", who tried to sell us a new customer support warranty. He told us if there was any way for us to troubleshoot the issue ourselves, he would have told us that. However, at the end of the conversation when it became clear we were not planning to buy the new warranty, "Zamir" said he would email us troubleshooting instructions. That email never came. Twenty minutes later we called back and spoke with a third customer service representative, to confirm our email address, and we are currently on with that person now. This has been an incredible waste of time with people who are not helpful.

BEWARE of which number you dial! I was almost scammed when I dialed ** for Netgear Router tech support when my Wifi went out. I was told my Wifi account had been blocked due to "suspicious activity" in Mexico and it would cost me for the protection plan. When I inquired about the by whom, what, where's etc. and abruptly ended the call, he proceeded to tell me getting a new router would not help.

I have spent over 6 hours on the phone trying to get my TV to work using Netgear products. Now my computer does not work, nothing works after Netgear customer service had me do all kinds of things to get their product to work. I am currently on hold again, now I have been holding this time for 42 minutes, still no help. I am returning this product and reporting them to the BBB. Worst service ever. Do not waste your money and most of all your time and sanity.

I have several Netgear VueZone wireless security cameras around my house. They were working great. I paid $50 per year to have the entire system backed up on their website. I could go back 2-4 months on each camera seeing snapshots or video of when the motion detector in the camera triggered a shot. I could access the five cameras at any time from my iPhone. If someone came to the door, I could touch the app on my phone to see who was at the door. I could also check the backdoor or view the driveway depending on which camera I selected. Then I got a notification from Netgear that my annual payment was due.

Never had an issue until 3 days ago - trying to connect to Xbox, entering into a game, 3 secs it's lagging then kicking me out. Calling customer service was a complete and utter JOKE, having to wait on hold for sometimes longer than 20 minutes, the reps want to argue with you, trying to make you feel stupid, like you have no idea what you are talking about. They then instead of trying to resolve the issue, free. They offered me, if I pay $50.00 they will help me out, but if I dont, I was SOL. So, after wasting literally over 3 hours of my Saturday morning... I have concluded that Netgear should NOT be in business.

I purchased my Netgear #R 6220 a few days ago. I spent 2 days TRYING to set it up. Got it to work on my desktop but Nothing else. And the signal was worse than I already had. Called tech support. Their ONLY job is Not to help you, but to sell you a hacking security package for between $249- $1500. I got NO help. When I finally got them to understand I can afford any of their options he redirected my call to the first person I had spoken with. After being on hold for several minutes an automated operator chimed in to tell me the number I was trying to reach was no longer in service!! So in closing that's 2 hours out of my life I'll never get back. Going back to Best Buy today to return this piece of crap.

Router purchase didn't use for approx. 6 mo. Needed help setting up. Box said 24/7 support. Found out only good for 90 days. Only way they would fix was to buy tech support plan. I paid 89 despite telling them I had tech support somewhere else. I couldn't believe their treatment and disregard for someone who purchased their product. Definite accent barrier. Product light broke and so this was not covered.

I will never, ever buy Netgear again. I paid $300 for a router. My power went out and I could not find my network any longer and I could not figure out how to fix it. I called tech support. Apparently you have to pay someone over there for support before if you have had your product more than $90 days. And the cheapest option is $50! $50 for one time support! I could have paid $90 for 6 months or $200 for two years!!! What kind of scam is that? I have use other brands and have not had to pay for support and I called them all the time. If I pay $300 for a router, I expect some service for the occasional time my router goes out and I cannot figure out how to set it back up. By the way, the fix literally took 1 minute. If my router goes out again, I would literally rather buy another brand's router for $300 than give Netgear another dime. Never, ever again.

Netgear AC1750 router modem. Product defective after 10 months. Still under warranty. Also have protection plan. Bought from Staples. Protection plan only kicks in after warranty expires in one year. Two year plan but runs concurrently with warranty. Customer service is outsourced to people who cannot speak English clearly. Serial number of product is missing but have receipt. Netgear rep. asked for the serial number 10 times and was told each time it was missing. Could not explain any process for replacing a defective product still under warranty. Protection plan would not cover it because still under warranty. Second Netgear router that has failed. The warranty from this company is worthless. The consumer protection plan is a scam.

I have AT&T provided internet, and did have their modem along with a Linksys router. I replaced the modem with the Netgear. Everything works well until the power goes out, which has happened frequently. When it does, Netgear refuses to recognize the router. Netgear tech support (heavy accents, hard to understand) got it working, until after 90 days. Now they want big money to make their product recognize my router. This is unreasonable. Nor can they teach me how to do it. NEVER will buy Netgear again.

Purchased Cameras for SECURITY, over a $1,000.00 invested in their product. 1.) The cameras & base station constantly stop working, 2.) Their cloud service goes down frequently. 3.) Recordings of activity constantly missed, 4.) Alert messaging consistently inaccurate texts motion detected but no recording visible, which offers several different interpretations to what has failed, repeated alerts to previous alerts = defective. 5.) DEFECTIVE Camera Recording, Camera COLORS KEEP FAILING, they will record in DARK PINK, BLACK or GREEN, I have 12 cameras and 5 have failed in less than a year. 6.) Their PROMISED Battery life, is false, they last a month to 6 weeks at most, 7.) USB ports do not have a purpose as promised & never delivered. 8.) Poor recording quality & RANDOMLY CHANGES YOUR SETTINGS, which makes me feel I have been hacked, so question their SECURITY.

This router is absolute cancer. Every time I use the extender and my wifi at home, there is always a problem. I go onto the extender and it always logs on but then turns off and I have to repeat the process of turning it back on in settings. This ** product is a brain tumor and has been driving me crazy. I can't believe this thief of a company would take people's money in return for a bs wifi system. I will definitely get a router from another company that isn't a failure and scam. Netgear extender is just a living pain. I would recommend this extender to people that want to destroy stuff because I have been close to throwing this in the garbage where it belongs, enough said. If this is never fixed, good luck with selling this piece of trash.

I purchased a Netgear router. Paid $250. Had it for 8 months. Wifi quit working. Called to get help and they said it would cost $139 just to tell me what to do. Very dissatisfied. This company is a Scam. Do not buy Netgear Products.

I too had a problem with my router after Spectrum had a power outage. My router was less than a year old. When I called they wanted $100.00 to fix what I finally figured out and took me 5 minutes. Because of the very strong accent of the lady on the phone, I could hardly understand her. Even if I did sign up, I wouldn't have been able to understand her anyway. Will never purchase a Netgear product again.

Wireless just went on it so tried to contact support. hahaha. That went well, NOT. Had to contact Best Buy to even locate a number. Then I find out that the phone help expired. I still have a little over a month warranty left on the product, but no way to get info how to replace it. I tried to put my issue in their complaint box. It only takes 150 characters, which is not enough. Then they issue you a case number that you have to call with (remember phone help is only valid for 90 days unless you purchase premium). SOOO, I had to go out and buy another router. This one is trash bound. DO NOT PURCHASE NETGEAR (AC1750). I bought ASUS this time.

Absolutely horrible customer service and product quality. We purchased the Nighthawk router specifically for gaming and about 8 months in we cannot sign into PSN. Called to figure out the problem and was told they could figure it out but since we were past our 90 days we had to pay an additional fee (about 130.00) for them to tell us the problem. After talking to three different people, the last a supervisor, and being told the same thing we came to the conclusion... do NOT waste your time with NETGEAR. It's a scam. Waste of money and time. So we will throwing out this piece of garbage and buying another router from a better company. I hope this review prevents someone else from wasting their time with NETGEAR.

Probably the most inconsiderate "do nothing" company I have ever dealt with. They sent out a message saying to update their router. Several of us tried to use their directions and were unable to connect. I wrote their consumer help group, not once, twice, three but four times without a response from these jerks. If this router were not new, I would bash the freaking thing to pieces and sent it to San Jose. Piece of crap.

We bought a WiFi router hoping to expand our range. After several months and continuously resetting it. We gave up. A year later we got a different WiFi service and thought we’d try again. After many more hours and $89.99 for “Customer Care” we tried again, only to be constantly kicked off. They guaranteed if they couldn’t fix the problem or refund the charge. Unfortunately, they did not fix the product, or refund the money. NOT WORTH YOUR TIME OR MONEY!!!

Just hung up the phone with what I thought was NetGear support. Turns out it's “Gearhead” support and the price was $139.99 for a “subscription”. I did not need a subscription but rather just needed the firmware update rolled back that was installed on my Wi-Fi extender which was offered by Netgear. This is nothing more than “ransom ware” where they download code to your hardware and it screws your device up so you need to call them for “support” and they charge you for it. I think the California Attorney General would like to know about their policy. 100% scam and tells me all I need to know about the company and their products. This is the last device I will buy from them.

Over time I have tried to get tech support from Netgear. They were a dependable company, but no more. It is impossible to get to talk to someone about a problem with their Arlo camera system. I am finished with Netgear products.

DO NOT BUY THIS PIECE OF JUNK!!! I just expected with a brand with the recognition of Netgear I would get a router that worked. This hunk of plastic throttles my Ethernet bandwidth, and even though Netgear support is very friendly, they could not help me. I was using the router to get wifi as my Spectrum modem is ethernet only. I plug my laptop into my modem and get speeds of 70mbps++. As soon as I plug it into the Netgear WNR2000v5 router it drops to 35mpbs... both wired.

I called in to cancel a subscription for the Arlo camera system iCloud that I have never used. In fact have written off my 400.00 dollar Arlo cameras as being crap. Trying to cancel the subscription to their cloud at 14.99 has been all but impossible. When the lady in customer service transfers me to the secondary person in charge of canceling subscriptions they reply in a foreign language and when asked for someone that speaks English they sit silently without doing anything. They mumble and avoid direct conversation as quietly as they can.

Purchased two NetGear X8 R8500 Routers. Both Routers failed almost two days after plugging them in the wall sockets. The power light remained amber and the routers will boot. Both units sent back to NetGear and replaced with new ones. Same problem occurred. Both routers are on their way back to NetGear. They seem to have problem with these routers but are not telling the customers.

The support № wasn't even on their website, I had to search for it online. Then, I am told that you only get 90 days of tech support! But, the № said, you could connect to their premium line and get support either IF it is a hardware issue, or IF you pay them a lot. Thinking it might be a hardware issue I connected. The lady was nice at first, and told me it was not a hardware issue, but then kept giving me advice on fixing it. I simply thought she was being nice and that they were less strict on their rules than they had made themselves out to be.

I had a bad experience yesterday with Netgear customer support. I was trying to replace a rented Comcast cable modem with an Arris cable modem that I purchased. The Arris cable modem did not work with my Netgear wireless router, so I called Netgear for support. After a lengthy discussion involving all sorts of information about the problem, the Netgear support person (who had a strong Indian accent) said she could fix the problem by remotely changing configuration settings in the Netgear router. But because the Netgear router was out of warranty, I would have to purchase a service contract of $140 for one year or $230 for two years.

I bought a Netgear router 2 years ago. It was supposed to be a good brand that would last 3 to 5 years. It's year two and there is a problem with the router. I called Netgear, waited 30 min. to talk to a representative and after they insisted on asking a bunch of info, another 30 min. They finally told me their high end router that should last years only has a 90 service warranty and I would have to pay, a lot, to use their service dept. All the router needed is a software update and they won't do it. Wow, spend big money on their product and cannot even get a software update. They want to charge you big $$ for a simple update. Buyer BEWARE! Netgear is not worth it. I called Comcast and they are coming tomorrow to install their router with "free" updates/service!

If you're looking for a fast and reliable wi-fi experience, then Netgear is definitely not for you. This week, I had an issue with the Netgear router. It was slow and sometimes crashed for no apparent reason. We called their tech support and they said that they could repair it and offer a one-year warranty for a ridiculous fee. They don't even offer any troubleshooting tips and we couldn't search how to troubleshoot because of the damned wi-fi.

I called my cable provider as I was getting poor network, they sent me to Netgear as it was a router problem. Netgear would not help me unless I paid them a large amount of money. I explained that I did not buy my router. It was something my cable company put in but they still insisted that I pay for help. To top it all off I told the customer service person I could not understand what they were telling me due to their accent and asked a # of times for a new support person I could understand and they would not transfer me to one, be just sat on the lone breathing onto the phone, when asked he would just start talking again and I would tell him, "I can't understand you." I was on this call for over a 45 mins and got nothing resolved... going to the cable company for new router tomorrow (not Netgear) plus it be cheaper to get a new one.

Called Netgear because my default password set by Netgear was not working. So I called. Was told the router I had purchased was not mine but they could still help me for $49.99. Asked them why I should pay for a firmware that was not caused by anything I did but by their product and got no answer. I hung. Called again. Got a lady who said the same thing and told her I was not paying $49.99 when I know it's firmware issue. So I proceeded to go into the router settings and found a firmware update for 4 security issues with passwords. A 30-minute phone telling me I am wrong and to pay them because I broke the router... The firmware update I had to find on my own through troubleshooting. Took 2 minutes. My router was also just over $50 and I asked why should I not just go buy a new router and the best answer I got was "Because I can fix now. You just have to pay us". So I finally said "** you. I'll handle it myself."

The D7000 Nighthawk router/modem by Netgear failed after 6 months. Getting through to customer service took over 30 minutes. I asked for a refund or replacement. A refund is not possible. Replacement is only possible if you either pay for the shipping of the defective product back to them or give your credit card number to some guy in the Philippines - yeah right! I had two reps hang up on me. I was not rude but I did request to speak to someone else. After hours of trying to work with them I called corporate.

My internet went down the other day, so I called my provider and they did some troubleshooting and found that the wireless router was bad. I called Netgear support and the tech was very helpful at finding the issue and offered to resolve it. However, when I asked how much it would cost she told me $139.99 to fix it and that would give me a one year protection plan on the software. I told her that was way too much and I wasn't interested, so she put me on hold and then offered to fix it for $89.99 with a six month plan. Again, I wasn't interested. I was put on hold again, so I hung up. She called back and offered a one time fix of $49.99 and again I said no.

Netgear Modem Router - Spent two days trying to get my internet connected. Provider did not know why the internet was not working and my daughter tried everything they asked including reconfiguring the router twice. We went out and purchased a new adaptor thinking this could be the problem... still not working. The only thing was the router which was almost out of its 2 year warranty. We found internet was working if we bypassed the router so we went out again and purchased a new router to see if this was the problem... and lo and behold we have internet again.

Contact NETGEAR Support. "Hi John, Product Model: R7300DST, Serial Number: **, Purchase Date: Jun 13, 2017. Contact us by Phone. Please provide us with this case number ** when you contact us so we can assist you quickly." Spent 1 hr and a half no real support. I bought 4 of their Night Hawk AC1900 from Best Buy and none of them had the DST adapter in them. I opened 2 of them in the Best Buy. They told me to contact Netgear. I did and they said, "Not our problem. Contact Geek Squad." I asked to speak to a supervisor and the operator put me on hold and came back trying to pretend he was a supervisor. I called him on it and when he was trying convince me he wasn't the same person he said, "As I told you earlier". I said, "Ah ha. I knew it. You are the same person." There is no real soul left in this company.

Do not buy their product ever, I bought their router and a year later it started giving me super slow speed. Once I called them. They said that it needs to be updated and to do that I need to buy warranty which is $89 for six month. So now I have useless router unless I'll pay for the warranty more than I paid for the router.

At first, the "support" team (really should say, sales team) act as though they are helping you, get your pertinent information and seem to be on their way to helping resolve your issue... Don't Believe Them For A Minute. "Oh yes, I see this is covered under your warranty, few more minutes, please hold, yes this is covered, hold unfortunately this is not covered." They use the strategy, "let me just check, please hold while I check that "your" issue is covered under the warranty." And of course after going through many hoops... it's NOT. REALLY?

The WORST customer service I have dealt with. They seem not to care. They want 3X what I paid for the device to provide technical support. How can I give the NEGATIVE Stars? I will NEVER buy another Netgear product!

I purchased an extender about 18 months ago and was never happy with it. While it's signal strength was usually fine, it was so slow that streaming video was almost impossible. I finally gave up and moved my router next to the TV and everything now works perfectly. The only problem is that I no longer have internet access on my desktop which was hard-wired to the router. I tried to hard-wire the extender to the computer and use it as an access point but even though it was connected to the router, it would not give me access to the internet.

I recently bought two C600 Wireless cable routers and both failed within a year. Netgear at one time was a quality product but with the last two products all I have seen is failure. It's all about revenue because they obviously down. Have faith in their product with only a 90 day warranty, of course you can but additional support but at a cost (again revenue), not about quality control of a quality product.

My roommate owned the router and the cable modem at the place. He just moved, so he took all of that with him. I knew I had to buy a new router but he had an older cable modem from his old place that he was willing to sell me for really cheap. I took it and connected it, but it wasn't able to form a solid connection. I call "WOW!" assuming I just had to let them know about the change and register the new device. That wasn't the problem. So I call Netgear, and this is where it gets interesting: the customer service rep tells me since the modem is no longer under warranty, he cannot reconfigure it. Yes, you read that correctly, you need an active warranty on the device for it to basically be used at any location other than its original one. The price? 150 dollars for 1 year. 80 dollars for six months. 50 dollars for a ONE time activation fee. Insane.

If looking for a Router Modem, I would strongly suggest you keep away from Netgear. Twice this unit has kicked out of wifi. The first time it required only a factory reset. Several months later the same thing happened but this time it would not reset. I contacted my cable company who ran diagnostics and the wifi was working fine. Then I contacted Netgear who instructed me to do a factory reset but it would not work, four times it would not work. Then I was told I would need to buy a support package for any further help.

Netgear R8500 X8 2.4GHz Channel FAILs shortly after purchase! I bought the R8500 Nighthawk X8 WIFI router on 11/28/2016. The router worked fine out of the box. I connected about 20 devices to it, including both 2.4GHz and 5GHz devices. Several of the laptops achieved 866Mbps links. Using the Genie software I was able to map data rates throughout my 3 story home. I was very happy with the router.

This was by far the absolute worst customer service experience I have ever gone through. To give you an idea of how bad it was, I had to speak to my internet provider, Comcast, before diverting to NETGEAR to resolve this issue. Comcast has been ranked the number one company with the worst customer service for several years, and they paled in comparison to the level of incompetency that NETGEAR representatives and policies exhibited to me.

After I filed a report on the website to replace a defective product, I was directed to call. When I called, I had to wait more than 20 minutes to finally have Bomgar answered. She asked me to do some testing. When I connect my computer to the cable modem, my internet works fine. When I connect through the router, my internet did not work. We reset the router. It did not help. Then I was told that I have to pay $149 before she can test and then decide if they would replace the defective router. It is ridiculous to pay $149 for a router that costs $39.97. The router is under warranty and I have the receipt.

My router failed after about 2 years use. Company claims it offers lifetime guarantee. However, when I called company I was put in touch with guy whose accent caused great difficulty in conversing with him. Eventually I learned that if I will send them the defective device they will send me an identical device. But according to Netgear employee this process would take about three weeks, meaning I would be without internet this entire time. I believe if they were serious about honoring guarantee they would have developed a much faster replacement policy. At present it seems to me their policy is intended to discourage people to return defective devices. In addition, when contacted by USA citizens the company would be well advised to employ people who know English without strong accents that make conversations both too long and too frustrating.

I just wanted to change my Netgear router password. When I did so my wireless shutdown. I painstakingly looked thru all the Netgear websites trying numerous "solutions" they came up with. Nothing worked, SURPRISE! So then it's time to try to find a phone number to call for customer service. I would've found a four leaf clover faster. When I did find the elusive number I was immediately greeted by "Daniel" in a very busy, very loud call center who told me that a link went down but he could immediately re-establish my Wi-Fi for $189.00 dollars providing a 2 year warranty. I bought the router 5 years ago for $70.00 and was told by "Daniel" it should last 12 years. When I expressed my concern over the absurdity of his solution, he then lowered his tech rate to a fee of $89.00.

Me and my daughter both have different Netgear routers. The one at my house we are on the 3rd router. All three were different. They kept getting more expensive and took me forever to find a number to dial to get an actual person on the line and ultimately they wanted to charge me anywhere from $49 to a 100+ dollars for continued access and help so my router will get its 10 years use out of it. I was on the phone with them for over an hour and they tried to sell me the 1-year and 2-year so-called extended warranty plan so I can get help with the reconfiguration and upgrades of the routers every 5 to 6 months so that my router will work the 10 years that it is supposed to work! Then I said, "Forget it" and they said, "Oh let me talk to my supervisor. Wait we have a $49 fee for this one time(???)..."

I purchased a Netgear signal extender 8 months ago. It suddenly quit extending the signal even though the lights say it's working. I called customer service thinking that the product needed to be reset or something. A "technician" from India gave me a song and dance, said the problem obviously wasn't with the extender, and said he couldn't help me unless I paid $89 for a 6 month technical support contract. That's as much as I originally paid for the product. Oh, but for $89 they will also support my router and computer. I wouldn't trust them to service my cat. Netgear obviously isn't in the business of making reliable products. It is in the business of raking in money on technical support. I will never buy anything made by Netgear again and I am spreading the word to others.

Called for support on router and was told I only had 3 months of it and now I will have to pay $120 for help. Is there product so bad that they need to make money on the purchase and then in 3 months shake you down for $120 or you can go to hell. I had no options but to pay them. A class action lawsuit should be brought against them.

What they all have said! Was going to purchase an Arlo security system until I found out it was made by NETGEAR. Previously purchase an expensive router and unfortunately found out how their customer service is set up. There is none. From that point on I have been steadfast in my resolve to never purchase anything from them again, or from any other company, who make it a point and policy to attempt to have no communicate with their customers (unless of course you pay them another $150). I believe it's time for consumers to unite by voicing their displeasure in how they're being treated and boycott these corporations by not buying their products and informing them the customer comes first!

We have tried a few Netgear routers and have had problems with all of them. Our ISP said they hear that a lot. The tech support gives bogus advice about how to fix the problems. This time they said our ISP was blocking our router and we need to get the IP address from our ISP. Our address is dynamic and our router is set to automatically detect it & has done so successfully off & on over the past 6 months since we purchased the router. Netgear Tech refuse to help unless we purchase an additional warranty so our latest and last Netgear router is going in the trash and we will never buy a Netgear product again.

I have had my Netgear product for a year. For some reason my work and personal cell phones were disconnected from the WiFi connection over night and the password would not work. I called Netgear Customer Service. The representative told me that it would be an easy, quick fix, but that my warranty was only good for 90 days so I would have to pay $49 for her assistance. I would NOT buy this product again since they're not able to assist with such a quick, easy fix. It's extremely disappointing.

I was having issues with intermittent internet drops, so contacted my ISP. Everything was clear on their end, so the next step was checking my Netgear Router. When logging into the router configuration thru routerlogin.net, and trying to get the modem to find the latest firmware, the device always said that the "server didn't respond - update failure". I called Netgear, and they tried to sell me a service for $89 for extended tech support. I explained that it was THEIR product failing to update from THEIR server, so it was not an 'operator error issue'. They refused to help. I later discovered that I could EASILY AND FOR FREE MANUALLY DOWNLOAD THE FIRMWARE AND INSTALL IT MYSELF. Would have been nice if they would have told me that, but instead they tried to stick me with a CHARGE HIGHER THAN BUYING A BRAND NEW ROUTER to get their tech support. No help offered without paying $89! THE WORST!!!

It seems every day we hear about company's customer support services declining while the cry of their customers fall into some bottomless void in a database somewhere never to see the light again. It's understandable when company's representative makes a mistake when dealing with a customer but what makes or breaks a company is how they respond to that error.

The router's WiFi signal kept dropping. Netgear said I bought this product one year ago! I said no, I bought it 3 mo ago. Customer service said send proof of purchase and they will send me a new router. I did, sent it from my phone, but when I called them back, to check on the receipt. They said they didn't get it. I sent it again by a friend. Now when I call they disconnected me. Your number shows up and is associated with your case #. I will never buy their product ever again! Rented Spectrum router and now pay a monthly fee.

I called Netgear tech support to find out if I could use the N300 Wifi Cable Modem, Router as a range extender. It was simply a yes or no answer. The tech insisted they needed to see the system I had already installed. I grew suspicious as I just wanted a yes or no answer. I let them connect to my pc and they did some checks and found that my pc had a 40% probability of being hacked. They offered to protect my system for $199.00. I knew they wanted to find something to charge me with. I simply said no thanks and ended the call. I never got an answer to my question! I will return all netgear and never buy from them again.

Terrible english and rude. Tried lying to me about the problem and saying I had to pay to get help. Tried telling me my IP address had a virus... HUH??? Didn't know an IP address could get a virus. They tried telling me I can have several devices plugged into modem without a router. Needless to say I would have got better support from a jockstrap.

I purchased a Netgear router from Costco and it didn't work. I called their customer care service as it was only a few months old and was told it was because I had a virus on my computer and a lot of other problems, that later checked out to be completely untrue. The technician was from another country and difficult to understand. He told me that I could purchase a special virus protection program that would help clear up the virus that had attacked my computer and offer protection for an entire year for over $100. When I said I would think about it he became very high pressure which aroused my suspicions.

I called Netgear's customer service department because I was having a problem with my router not sending a WiFi signal. When I called, I was connected with a woman in India who I could not understand very well. Likewise, she could not understand me. I am usually patient with the person on the other end as they are just trying to do their job. We spoke on the phone for 45 minutes when she finally "solved" my problem. She said that there was a problem with the hardware on my router and that the only way to fix it was for her to access it remotely.

I attempted to set up my newly purchased NetGear Wifi Range Extender from Best Buy. When following the instructions I could not seem to get the 5 GHz Link Rate LED light to verify connection. It would light up (along with the 2.4 GHz light) and then the 5 GHz light would go out. After repeating the procedure several times, I attempted to find the NetGear phone number.

I bought a Netgear router yesterday, 90-day warranty included. I needed to port forward, I called up Netgear. I had to pay 80 dollars for my issue to be solved. I said I had a warranty and the Indian woman that was calling me didn't give 2 ** that I had a warranty, so I said to her to ** off and hung up. 0/10 never buy from Netgear. Scams, horrid customer support.

I bought the modem/router in one worth almost $300 dollars and now I am having a wifi problem. Contact the Netgear tech support and they said that I need to pay them once the wifi is fix. This is BS, so my money is down the drain. For everyone that will be reading this DON'T BUY ANY NETGEAR MODEM/ROUTER PRODUCTs. IT WILL BE A WASTE OF MONEY. Serial # 4BE25C7AA1BEA and MAC # **.

I sent Netgear their product back with a tracking # ** and my complaint because they refuse to honor the warranty. So they end up telling the BBB lies and said I smashed it with a hammer when the US mail delivered it to them intact. Long story I got done wrong. They are calling us mail a liar when it was in the box intact with my complaint.