Gamestop Reviews

After Five phone calls to their customer service (each wait for about an hour and a half all five times), I was discussing my Dreamer edition of Link's Awakening and its respective amiibo. I had received an email saying my pre-order from March 2019 is on hold 4 days before release. I went to my local Gamestop and discussed it with the staff. They managed to handle the situation one million times better than their customer service sites. Anyway, the store manager(s) called their own private gamestop number for customer service and managed to reassure me it was a site bug, "its fine, and your order will go through" is what I was told. I get another email saying my order is still on hold. I go to the store again and the staff were nice enough to call again and reassure me. That same evening on the after the second visit I get an email confirming my order, great, then TWO HOURS LATER I get an email saying my order has successfully been cancelled.

I went to try to return my game or exchange it. They told me I couldn't do it then the store manager on Silver Spring in Milwaukee was very rude and said they can give me back 3.00 off a 30.00 game. Wow. Mind you it haven't even been 30 Days yet since I purchased the game and in the middle of playing the game the sound went off. Gamestop isn't the store I once liked. Not no more.

GameStop.com is beyond horrible when it comes to customer service. I preordered borderlands 3 super deluxe edition. I paid extra to receive it on the release date 9/13/19, today. I received the tracking info on 9/12/19 through email. I patiently wait most of the date for the package to be given to UPS. At 5:56pm I call to find out what is going on and to ensure I will receive it today as guaranteed by GameStop.

Purchased a game 8 days ago. It was not available in store, so the guys told me the game will be delivered to our home address within 5 days. The game never came. I called the store and they said they had some technical problems, couldn’t open my order details. I asked them to call me back when they open the order. They did not come back to me. I drove to the store. The sales person called someone and they said the order was not even processed until today, they will be shipping it and will send tracking info to my email address. No apology. Nothing, like it’s a normal thing for Gamestop.

Ordered a VR headset for my ps4. Had my money go into pending with the bank for my order to be cancelled next day. I call support and get told it was on my banks end and my card wasnt authorized. After a huge dispute I finally call my bank and of course my purchase went smooth on my banks end. Everything went as should with my money being taken out of my account pending to Gamestop. So I call gamestop support again and wait 2 hours for a representative. Just to get someone who can hardly speak English and gives me terrible metaphors and stories about how they service 99 people out of 100 that all go perfect. I ask for a supervisor and get ignored then eventually hung up on. This company is dedicated to not accepting responsibility for their issues and mess-ups. The representatives are ignorant and rude. Worst service I've ever received in my life. They dont deserve ONE star.

Janiece from store 2955 was very polite and patient with us. We came in to trade our 9yr old son's Nintendo Switch for a PS4. She was very informational (especially her knowledge about Fortnite). She went above an beyond to make our experience great. We left the store very satisfied that day. She is a great employee and is very good at her job. Thanks again Janiece!

Ordered a fire stick in the store online. I was advised it'll take 3 days. Now it's going on 10 days. I called customer service and they said because the shipping label has been created I can't get a refund. I told them that UPS doesn't have the product so how is it shipped?? They couldn't even answer me. But won't refund my money cash, they want to give me a first card in 2 weeks. Smh. Now I know to order only thru Amazon Prime. It was the same price with next day free shipping. GameStop sucks.

GameStop does not honor its agreements and representations. Manager 6 mos ago told me to keep the box and receipt for a headset, and to bring it back within one year if it broke. They made a point of it, and it's the only reason I bought it. Tucked the box and receipt safely in storage. Six months later the manager says, "Sorry, we will not honor." "Oh, you must have misunderstood." Well no, both my boy and I heard it clearly and remember it. "Oh, and the warranty sticker on the box does not apply, so sorry." Right. They'll get no further business from me. The only question is whether I sue them. Maybe a class action from the looks of their national reviews.

Ordered a playstation controller for my stepson, no one said that if it didn't get picked up within 24 hours it would be mailed. Well I live in Florida and they shipped it to me so they said. This was July 14 that it was shipped. Well it is now August 5 and I have yet to receive any controller. I reported it to the post office and I need a receipt. Problem is that the website will no longer let me onto their website. I requested a new password this morning and it's now 6:02 PM and I have yet to receive the email. So I called, get put on hold to listen to people talk about games. I don't want to hear that. It was annoying. Please put me on silent or put music. Well the outcome was that I have to wait up to 2 hours for a copy of my receipt to send to USPS. I will never ever shop at Gamestop. It was absolutely the worst experience ever.

Got email thanking & informing me of order confirmation for pricey Xbox item purchased & sent to some person I never heard of. Help line is answered with “Welcome to Windstream.” What is up with that?

My $25 Gamestop GC wouldn't work online. I called customer service & they told me they would send a $25 digital GC to my email address within 3 days. A few weeks later, I called to see what the holdup was, and they said they did send it. When I asked them where, they read me my correct email address but with 2 numbers added after it. They said they would send the $25 GC to my correct email. 7 days later, I called again to tell them that I STILL had not received it. Again, they tried to tell me that they sent it & to check all of my folders. So now I'm really mad & feel something fishy is going on here.

I applied for Gamestop CC through Comenity and was approved for 250.00. I maxed it out for Christmas trying to build my credit. Paid it off last month paying over what was due and owed nothing. Paid on time. Was charged late fees every month. I didn't notice until my balance wasn't going done so I paid it completely off. Last month I get a notification from my credit report saying my Gamestop account was closed. I called Gamestop cc and they said yes due to inactivity. I'm like I jus paid it off last month. I don't use it every day. She couldn't give me anything else but that reason I called Comenity and again no answer but you will get a letter in the mail. I asked what other cards do I have with y'all. She said that's the only one. I said thank God.

If I could have provided ZERO stars, I would have. GameStop is awful! On Saturday 5/11/19, I went online and purchase ONE $40.00 digital gift card to be given to the neighbor for his birthday. I immediately received an email from GameStop claiming my bank declined the purchase. I called my bank who assured me that it was not the case. So, I called GameStop back, who suggested that this online gift card would take 3 days to be released to me, after the "per-authorization" was approved.

Navarre Avenue Oregon OH store BUYING KNOWN STOLEN ITEMS. I stopped in after tracking down the thieves of my children's XBOX ONE and them giving me the location they sold it to and also the name on the ID they used. I walked and and identified my equipment on the shelf, explained to the gentleman who was there and that I would like to get it back and pay for it again. He told me to get the police and file a report. Which I already did but when I left the store he removed the item from site. This is beyond shady and these companies are striving off of crackheads stealing and them fencing and reselling. BOYCOTT GAMESTOP.

I call in to see why my Powerup Rewards was in the negative. Waited on hold for 45 minutes and then got told that the system gave me more points than I had on there. So the guy I was talking to told me that this very rarely happens and there was nothing he could do. I Love Gamestop but I don't know if I will recommend them anymore.

Let me be real for a minute. I love the Gamestop store I live by, the people who work there could be considered family. Although I ordered something online ONE TIME. I order a PC that I can’t buy in store because I really wanted to give Gamestop my business. I get a good and fun delivery date of about 4 days later. Fantastic. Well turns out...no. I ordered on the 12th of April and it still says processing on the 18th? Well okay! So I followed my sad broken heart and went straight to Twitter as all good millennials do to solve their problems.

I tried to place an order through the online store. I used 2 gift cards as payment but I received an error message saying the purchase cannot be completed. My order history confirms there was no order but both my gift cards were left with a balance of $0.00. I called their customer support and they said the cards still had their original balance but the Gamestop.com site and gift card balance checker still say the cards are empty.

Gamestop decided to cancel my order without attempting to contact me. When I told them I didn't authorize this they told me I would have to place the order online again. The items are not available. They told me I was just out of luck. Very terrible customer experience.

I placed an order over the phone because their website would not allow me to place an order for a particular item. I was told the item was in stock and they took my order and payment information. I called today to check the status of my order. I was told my order was cancelled. I received no correspondence, written or otherwise, from Gamestop about the cancellation. The item I ordered is now out of stock and unavailable for purchase. I have been ordering from Gamestop for almost 13 years. I will no longer be giving them my business.

I have saved my Gamestop Power Rewards points for several years now and DO NOT use them at all and save them for big purchases. In which I was saving for a new console come next year. My account was hacked and all of my points were used fraudulently. In fact, there is also a huge error as the person that hacked into my account and used my points have made my points now go into a negative balance. My original balance was approx 150k points which is equivalent to $150 in store credit. It is now negative almost $250k points which is equivalent to me owing $250 which is impossible. I not only have been a loyal member of the power rewards for years on top of years now, but I also pay for this membership and the ability to earn and save my points.

I traded in eight games and was told they were worth $39.00. That is less than $5 per game. One of the games was the newest God of War, their used price for this game was $37.99. It's a damn shame a company has to take advantage of its customers like that. I will never shop at Gamestop again. I will also tell all my gaming friends to not shop there. As if they don't make enough money off of new games at $59.99.

I purchased an Xbox One S from the store on 2nd street. I had the game for 2 weeks and it just didnt work properly. I spent 200 plus in the store and there is a warranty. David told me they do not have anything in store to replace the broken game system. I was within my warranty but the best thing to do would be to find another store and take it there. I asked him to call the stores manager and he refused. He said he could sell me another game but it would cost another 200 dollars. Nice Gamestop. You ripped off a single mom with a child. This was in Louisville KY close to RofL on 2nd street.

I paid $50 for a used game. I've been a customer from GS for YEARS and usually buy used (not normally burned). Got a 2 disc game with a 1 disc case. Now I totally get that I'm buying used, but come on. At least send me a 3rd party case, or a broken case so I can protect the discs... I received 2 games in those paper envelopes sandwiched in the 1 disc case. That was my first and last experience with buying something thru gamestop.com.

I never receive the Nintendo DS that my son order since January 2019... Called the customer service and filed for item was not received... They told me that they will send a new one out... Called again to do follow up they said no one filed for the what happen so they said they will file it. So I thought everything will be fine because they that told me it will take 7 to 10 days. So I again feel that everything will be fine until 7 to ten days and I follow up again and I just find out there will be an investigation first. Really??? I remember the last time I called was Feb 6 but the case was filed Feb 18 really... This is so ridiculous.

I purchased a Nintendo Switch for my daughter for Christmas. The offer came with a $50 gift card which we have never received. This was supposed to be a part of her Christmas gift and arrive before Christmas. I would not have bought the Switch from Gamestop had I known how horrible their customer service is. We never received our $50 gift card and I have called customer service multiple times. When you call, you have to hold for 10 min minimum no matter what time of day you call. I was told that they emailed me the card and that it was cashed. It wasn't cashed by any member of my family and we never received the promised gift card. I find it sad that they do not care about how they treat their customers. I will not be going into Gamestop stores ever again with my daughter or purchase anything online.

I am very disappointed about Gamestop for not having a bathroom. Every time I go there guess what. There isn't one. I get so mad that they have no bathroom and sometimes I get the thought of suing Gamestop but nah. I think not. Al the kids won't be able to buy games but if they don't have a bathroom the next Gamestop I see I'm going to buy a RPG and blow it up then I'm going to sue it. I'm tired of going to Gamestop and having to dish Gamestop, make a bathroom or else.

Ordered a refurbished iPhoneX for Christmas. It was delivered late. Took to AT&T for SIM card. Was told it was stolen. Service told me to exchange at a store and stores told me they can’t sell but turn in to headquarters. They then said I needed to return before they send a new one. Sent it back next day and took over 2 weeks for them to receive and they told me they would send another out ASAP. Next day received notice from PayPal that transaction was cancelled. When I called again, they told me they were not going to sell me one. They even stopped answering calls from my cell so I had to call from another phone. Horrible service - do not waste your time. We found another website and all good. GameStop even sent a link to review them that didn’t work!

I could not tell you yet if the game was any good. I can tell you that the online ordering experience was complete trash. I am an "elite pro" member at Gamestop - a status that I paid $30.00 for last year before the elite pro program failed (my status as elite pro expires in April of this year). With this, I am entitled to free two day shipping. Neat. Except that Gamestop instead charges an exorbitant handling fee that is over 5 dollars. After I placed the order, I tried cancelling it online only to have the website hang-up on me every time I went to submit a message requesting the cancellation - note that this was only a few minutes after placing the order. So I let the order go. 6 days later (what happened to two day shipping?), a package arrives. Right box... wrong game! Amazing.

I purchased a PS4 for my son for the Black Friday 2018. I received the additional accessories I ordered, controllers, games, charging case, downloaded online card and insurance. It all arrived. EXCEPT THE PS4!!! I started calling 2 weeks before Christmas. Told to give it a week. They will get in touch with UPS. First of all I emailed multiple times. NO ANSWER!!! Sometimes the wait on hold is up to 80 mins. at times. To speak to someone who's not even in the US! They give me a different order number to try and track it. No use. I filed a complaint with UPS as well. I've spoken to GameStop 4 times already. Finally I asked for a refund of the console. Still waiting. It been 20 days. So far no refund. WHAT RECOURSE DO I have at this point. The PS4 Call of Duty bundle was expensive. Also I have all accessories for a game console I can't use. What do I do? This was the worst Christmas gift for my son, because he never received it.

GameStop is, by far, the worst and most despicable company I have ever dealt with. I've been a loyal customer for almost two decades and I just had the most important purchase I've ever made from them cancelled on me due to their own incompetence. I called customer support and they had the nerve to insult me by issuing me a $25 promo code, for an original over $400 purchase, that can't even be used in store. I will never, EVER purchase from this **, ignorant, disgusting company again and I will make damn sure everyone I know doesn't either. I will also post this review everywhere I possibly can.

I bought 2 different headphones/headsets for PS4 from a GameStop both of them broke within months. The store did not want to exchange or refund my money. Spent well over $80 on each set. Never spending money at this store again. They just wanted me to buy more headphones. Save your money and go to Best Buy!!

This year my teenage son decided to save his money to purchase his own video games on Black Friday week. On November 26 my son went into our local GameStop located in Westfall PA and purchased three XBOX gift cards. His plan was to purchase the gift cards and then order the games online because he doesn't have his own personal credit card to purchase the games directly online.

Purchased a brand new Nintendo Switch. We had one and thought it was broken (it was outside the window for GameStop return). Upon plugging in the newly purchased one, it also didn’t work. The issue was the television not the console. Went into store and was told they could give us $190. We spent $362.42 less than 3 weeks prior. We were then told we should sell it online as it would be better than their policy. Friendly workers in store but not satisfied.

Ordered something online from Gamestop. Didn't arrive within weeks of their estimated shipping date. Contacted Customer Support; no response. Followed up with addition requests; no response. They are awful. Don't give them any of your money. Shop literally anywhere else. Customer Support Has Not Responded In 2 Weeks.

If I could give a negative star rating this store would receive a -5! At the suggestion of a local store manager I placed an online order from them for a game my son desperately wanted because they didn't have in stock. I was guaranteed the game would b compatible with the new Xbox system he got for Christmas. I paid a premium to get this game in a hurry. It arrived three days after it was promised and there were 2 identical used copies of it, neither of which will work in his system.

The store employees are super cool, but customer service...there is none. Full of crap and non-existing. Purchased 2 games before Christmas, still waiting for that refund that they promised. Thieves at higher levels, take your money and you have to scramble to get it back.

We bought 4 Xbox ones for Christmas gifts! One of them was faulty. Mind you they were Christmas gifts. So They weren't opened right away. We also bout 5 $100 gift cards to GameStop as well! We tried to just swap the one system but they wouldn't swap it!!! I'm extra upset because now my daughter is out of a game system and her gold membership! It's disgusting that I could spend so much money and they won't swap it out. I've gone to their store and called corporate! You're absolutely disgusting! No more money from my pocket will be spent there!

I purchased a game console in late November 2018 and it was suppose to come with a $50 gift card to be used towards a game purchase. The console arrived, but no gift card. It's been over a month and I spoke to Customer Service twice. They keep apologizing and ask I be patient while they fix the problem. It's Jan 2019 and I'm still waiting for them to resolve the issue.

Tried to sign up and purchase something online at gamestop.com - don't do it! Kept looping me back to the sign-in and didn't allow me to purchase something! Once I finally purchased a downloadable game after speaking to a customer service rep, the download was NOT available. I could have gone to a store to purchase, and wouldn't have purchased this if it wasn't immediately downloadable. I believe this is not honest advertising! If it states 'downloadable' then once I purchase this it should be downloadable!

My husband sold many electronic products to them for quite a while and took store credit rather than cash - almost $400 is GONE! Missing - no record that it even existed! He also had 400,000+ rewards points "stolen" and used to purchase a whole bunch of gift cards in small dollar amounts. These were promised back to him over a month ago and today, still nothing! No one helps you! I'VE been dealing with them about this as well. It's unbelievable that they are allowed to STEAL MONEY from their customers! Yes - Money! My husband sold them items and now has zero dollars for it!

Fraud. We bought a digital gift card on 12/21 for my son for Christmas. 12/29 and we still have not received the email gift card. 1-call to customer service, 3-emails. Zero response. Stores are fine but ZERO customer service (you call an outsourced call center that relays messages to Gamestop - maybe), and their Ecommerce software charges credit cards but never sends email gift cards...

I called Gamestop on 12/27/18 and spoke **. He quoted me the sale price of a particular PS4 game ($30.00). I offered to come in on my break from work and get it or charge it to my card and I would come the next day. He said, "Don't worry about it there are plenty. It is on sale till the first of the year." I said, "What if I come in this weekend and it is gone." He said, "We can send you one "free." It might just take 2 weeks to get there." I said, "OK" and hung up.

You are wasting your time and life if you continue to support Gamestop. Let them rot and let them die. This message is towards the higher-ups, not customer service. When you buy a new game or system, their refund system and their trade in values are a JOKE! $96+ for a barely used PS4 slim 1 TB!? Get out of my face!

I ordered a Nintendo Switch console on Cyber Monday. I called a total of 4 times and I have had it. The first time was a week after I placed the order, the rep told me that the item is in the process of shipping. I called again a 2nd time and the rep told me that the first rep gave me false information and she will file a lost claim and I should get a email update on 12/24 receive my item by 12/28. I called again on 12/24 and there wasn’t an update. Today I called on 12/28 to just cancel my order. I’ve waited a month for my item and it’s nowhere to be seen. I will no longer order from Gamestop.com. They take your money immediately but do not fulfill orders. This is not a proper way to do business. They stated that they will issue me a refund in 7-10 days. If that doesn’t happen I will be disputing the transaction through PayPal.

I wish I can give them 0 stars! I ordered a Switch console on Black Friday so I can gift it to my daughter on Christmas. UPS claims the package was delivered and left outside. I never received my package. I contacted GameStop about it and they said they would open an investigation. Weeks went by and I heard nothing from anyone. I reached back out and they said the package was lost and I would receive a refund in 3-5 business days. Over a week went by and nothing so I reached back out just to hear, "Even though the package was left outside and went missing we can't help because it was delivered." I had to repurchase the Nintendo so my daughter can have it on Christmas and GameStop refuses to process my refund. They do not even respond to my emails.

I purchased ecard gift card on 12/23/18. I received both receipt for the $50.00 ecard, along with another email with the actual digital gift card certificate with a pin number on the evening of 12/23/18. I gave the electronic gift card the same night. The child I gave the ecard to attempted to use the ecard in a GameStop store on 12/27/18 and was told. The ecard had zero balance. I called the number listed on the receipt and waited 1 hour and 46 minutes to speak with a customer Service Representative named Brian. He was rude. He told me the card was used earlier today and there nothing he could do. When I told him it fraudly used after he reported it was used by someone named Leon ** online.

I will never ever buy from Gamestop again, Cyber Monday scam, no game system received and when I call, the hold is over an hour and then they start reviewing my order and the call drops and they never return my call and I am still trying... spoke with 2 manager so far and promised they will call me back and never did. The worst purchase experience ever, they are ripping customers off and I'm not the only one as you will read.

I ordered Nintendo Switch on Cyber Monday. It was supposed to come with a GameStop and Nintendo gift card. I got neither of the gift cards and it’s a month later. I see online I’m not the only one. This company is committing gift card fraud. Beware!

No problem making in store purchases, but online is the pits and customer service is worse and usually little to no help. I have had trouble with making online purchases in the past, but they were minor. I feel so stupid entrusting this site with my Christmas shopping this year. I should've run when the site kept glitching and not allowing me to order. I finally got my $325 order and chose delivery, since some items were not available in the store. I get my box Friday evening, open it and there is nothing I ordered in the box. The stuff in the box is only worth $14 and wasn't even the complete order attached to the invoice inside my box.

I have never had a problem in an actual Gamestop store - but gamestop.com has been terrible! First - I paid for a new game - They send me a used game. VERY used, not sealed, ripped off label on it, etc. I called customer service (45 min wait time) and they apologized and said they would send a NEW game right out and after I got it I could send the old one back. A week later, when it was NOT received, I called again (hour wait time)...then I was told send the game back first and then they would give me a refund. I no longer wanted the game, just my money back. I did...

I was in GameStop in Camden Wyoming, Delaware trying to purchase a Nintendo switch game. I was waiting in line while only 1 customer ahead of me was being helped, however there were 4 other employees all behind the counter not helping a single customer. After a lengthy exchange between the customer ahead of me the transaction was complete. I then moved to the counter for the employee to turn around and start talking to other employees not once acknowledging me. I sat there for a bit while they still chatted, again without a single recognition, or a simple "I'll be right with you sir". FOUR EMPLOYEES ALL WITHIN 5 FEET OF ME AND NOT A SINGLE ONE HELPED ME! Therefore, I walked out and purchased my game online. It's no wonder this company is going out of business.

I was trying to buy something for my son for Christmas that was exclusive to them and in high demand. Their site rejected three types of payment for unknown reasons. I reached out to them and got a form email back 24 hrs later saying they would contact me. They never did. I called my bank, no problems there. Tried to purchase again, still not able to get them on the phone, and they were out of the item. Ended up buying it on Amazon for a lot more. Still haven’t heard back from customer service. I’ve had good experiences in the store but will never shop their site again. They made it clear that they don’t need my business.

I ordered a Nintendo Switch controller for my son's Christmas resent on 12/2 and paid for a rush order. I have emailed them 4 times asking them where it was as it just sat in the processing queue and not a single response. It's 12/19 and they now claim to have delivered to a locked parcel box but it is not there. They dont answer their phone nor respond to email. DONT ORDER ANYTHING FROM THIS FAILING POS COMPANY!

I never take too much time to write reviews unless I am really frustrated or extremely impressed. This was the worst experience I have ever had with a customer service department. I spent three hours on the phone with them being hung up on twice by representatives who would tell me to my to my ACCOUNT SING IN because they could not pronounce sign. They also refused to put me on the phone with a supervisor and kept sending me to the main line to hold for another hour. All of this because I was asking for a gift receipt for an order I placed online. Finally, they refused to give it to me. This is the last time I will ever order from them. I would rather go to Amazon or other sites where they have better customer service.

We pre-ordered a PlayStation Mini from Gamestop. As reviews came out we decided we did not want it anymore. We cancelled our order before the release date, we got an email confirming our cancellation. Then magically when the release date came they took $100 dollars out of our account. We called immediately to tell them we had cancelled and can they please cancel it again and refund us. The wait was over an hour on the phone. When we got through, mind you the same day the order went through, they said it was too late to cancel because it had already been processed and shipped. The best we could do is wait for the package and then physically bring it to a store to return.

I had pre-ordered a Funko Pop Toy from Gamestop a month before the toy was suppose to be released. 5 days after the release date I noticed that I haven't received any form of notification of my order from Gamestop, whether it be an email or phone call. When I called them to inquire about my order the representative told me that toy is out of stock. I asked her how can it be out of stock and I not receive one when I pre-ordered it. She couldn't answer that question and couldn't even let me know when it will be back in stock because it falls on the manufacturer, Funko.

I will never purchase from Gamestop.com again. This company seems to be a big fraud. They charged my credit card 3 times for the single item that I ordered. They canceled without notifying me. I called to discuss the matter with them and was on hold for 1 hour 6 minutes only to be told that a manager would call me within 24 hours. Well, it has been over 24 hours and no call. I will never purchase from this company again.

I ordered Madden 19 on November 26 and have yet to receive my shipment. I have contacted GameStop several times and the representatives kept telling me to check back in 2 days because there is a delay. I have yet to receive my item. I will NEVER order from GameStop again!!!

I ordered a Nintendo Switch online on Black Friday, but I haven't received the gift card for order placed. I also placed an order for Super Mario game but I haven't received the game. I called them many times, but the issue is not yet resolved. I won't ever buy from Gamestop. Very very bad customer experience.

Ordered the Switch with 35.00 eshop gift card and 50.00 Game Stop gift card. Eshop gift card was listed when I hit submit but when I got the order confirmation is was gone. Went to the store, they were very nice and fixed the issues. I asked about the Game Stop gift card, I was told it takes few days to get it. 3 weeks later I don't have it. I've called customer service as well as responded to their email where they asked to be contact if the gift card isn't received within 48 hours. No luck, no one seems to know anything. So, the fight continues to get them to honor their ad.

The stores and online business are two separate entities that rely heavily on each other. They have a preorder policy that they do not follow. The staff are haughty about their company policies and the items they have available. They paid me little to no attention when I asked to update my information for my online order that I did in store. The store I went to has had a broken window for the last 4 months. And has been deteriorating since I started going there.

I purchased a Nintendo Switch on Black Friday, order was cancelled 3 day later for no reason. "Luckily" I had bought another on Cyber-Monday, and I said luckily in quotes, because this order it's been a nightmare. The Cyber-Monday purchased was a Nintendo Switch Console, a GameStop Gift Card for $50 and a Nintendo eCard for $35. I received the console, but after almost 2 weeks, there's no trace of the gift cards.

I ordered the Nintendo Switch with Mario Kart bundle and a $50 gift card on Wednesday's Black Friday deal on the Gamestop website. I have a confirmation number saying that I would get it. My order was canceled 4 days later without warning. I missed out ordering it elsewhere for that price and I miss out on the gift card too. I contacted customer service and they offered no solution. I reported them to Better Business Bureau and they still didn't help me. Bad service. If there was a problem with my order, why not contact me so that I can resolve it and get my item? My guess is there were too many orders placed so they canceled some orders. It looks like they cancel a lot of orders. I won't shop there anymore. They ruined Christmas.

I ordered the Nintendo Switch Bundle on Cyber Monday, with a $50 dollar Gamestop giftcard, and a supposed $35 eShop card. The gift card didn't work when I placed my order online. It was valid, but was not applied to the final cost in my cart. I tried 4 times. How can a company in 2018, have a website where gift cards don't work right? I had to wait on hold for over an hour. I was told that I couldn't cancel my order, or be refunded the $50 that I was overcharged. To add insult to injury, "upon reviewing your order, this order did not include a $35 eShop credit". Worst company ever. Gamestop loses another customer, but they don't care anyway. Take your business elsewhere, or risk being ripped-off.

Ordered a Switch bundle on Cyber Monday. Since then, I've been checking my order status everyday. Got an email 20 minutes ago saying that it was cancelled! Awesome! Thanks so much Gamestop. What a complete waste of time. You have lost yet another customer.

I've tried calling several times within the last week but have been put on hold for more than an hour each time. I have stuff to do with my life, so I usually give up after the first hour of being on hold. Today I've been on the line for 1 hour and 36 minutes as I'm writing this, and it's starting to piss me off. I bought a switch on Cyber Monday with a 50 GS gift card and 35$ on the Nintendo Eshop. I was given an email about how they "would be shipped within the next day" and how "sorry Gamestop is about the delay" but this has not happened. Terrible customer service so far, I think I am just going to email them again.

My whole experience has been jaw dropping with this company. Just like these other reviewers, I have been lied to, hung up on and spent many hours on hold just to talk to another person that I can barely understand. I placed an order on Nov 22rd. Red Dead PS4 pro bundle. Came with $50 gift card. Next day 23rd I get an email stating bank declined card. Called the bank had them take the fraud alert off my card. Then called GameStop. The lady said everything was good to go. The order was going to process. The next couple days I would check the online status and it would still say Processing...

I called earlier and on hold 1.5 hours and a guy from the Philippines claimed that he reordered the game that I did not received after first he told me I have already got it. Then he told me I need to call the post office and find out where the item is but he would not give me a new order or tracking number for the reorder and when I ask to speak to a supervisor he said none was around because they was on the phone too. I call **, so now I am on the phone again to try and speak to someone else and it is 12 hours since the last phone call and I have been on hold for 1 hour and 45 minutes and still no live person. I called the store and they said they are having the same issue and can't get through to no one either.

I would give 0 star if I could. I bought a couple of games on the Gamestop website. I have used a $50 gift card and paid the rest $15 balance on my credit card. The nightmare started. They charged everything on my credit card and the gift card was charged as well. Called customer service couple times about my situation. Besides the average 50 mins waiting time, every representative gave different answers. Now I am still waiting for the answers. Won't buy anything from the website again. Horrible experience.

I bought switch with Mario Kart and $50 gift card, a used game, and God of War online on 11/21/18. I then got an email saying my credit card company declined my order. My credit company texted me and I let them know the purchase was legitimate. Gamestop reprocessed my order and sent me switch and the used game. They also charged me for the gift card, but I never got it. Yesterday, they shipped out God of War. I've emailed them three times, asking about the gift card, but no response. I tried calling them today, but I was on hold for 80 minutes, and I gave up. They basically stole $50 from me... I think their physical stores are okay though.

Nobody answers the phone. I called twice in one day. I was on hold the first time for an hour, second time for 20 minutes. I'm jealous of the few people who actually got to speak to a human. I've been trying to get back my money that was charged for a pre-order that SHOULD have been cancelled over a week ago but Gamestop doesn't like to return emails or phone calls so here we are. NEVER again. Get it together.

Website is the worst ever. I order a game system for it to tell me I never ordered anything. Used a gift card and said I never used it and then ordered twice because it said I didn't order anything then called multiple times to customer service to never ever getting a person. Even waited 2 hrs and 4 mins. Still have never got a person on the phone. Now my credit card is being charged all these charges I didn't purchase. Went to the store for them to tell me they can't help with anything. What kind of place is this? I would never ever buy anything again. This store sucks.

I ordered something online during a promo period and after waiting an hour on hold each time I called (total of 4) I got a different story each time. I called regarding my order and they also declined my reward for the promo with some illegitimate excuse. I will never shop here again!

Last eve in the Boulder GameStop my 13 year old took 15-20 minutes to convince us to buy a PS4 game he couldn’t afford yet. We checked the price listing and decide to purchase for him and he would get it from us when he made the money. As we checked out we were told the price was from Black Friday and hadn’t been changed... The actual price was $10 more. That’s it, no apology, no offer to honor the price clearly listed on the product. Poor customer service and verrry disappointed customer.

I am so disappointed right now, I ordered 2 items online that are supposed to be new. One of the items was opened, and the other wasn't even in the box. After reading that some orders are send in multiple shipments, I tracked my order and it's delivered. Main reason for buying online is convenience, and this is anything but. The box it was shipped in didn't look tampered with at all. I went to my local Gamestop today and was told he can order a new product to replace the one I got that was clearly used even though it was purchased new. As for the missing item he told me to call to address the missing item.

I did my best trying to avoid reviewing. But I will have to add my 2 cents to the rest of the pool of not so good reviews. I ordered a PS4 on Cyber Monday, I get the game I ordered and not the console. My order has been processing for the past week, on top of the fact I paid extra for overnight shipping. I've spent over 2 hours on hold trying to talk to someone, I hope they let me cancel my order and I will buy one in store. Tired of the boloney, avoid their online services and share an experience in store. Much better in store.

Placed order on Thanksgiving for Switch Mario Kart Bundle with $50 gift card. Received an email stating order was cancelled because of credit card even though I successfully purchased multiple other times on card before and after this purchase. Called Gamestop, 1 hours later, hard to understand lady won't reprocess the cancelled order and suggests I purchase it at the current full price value ($110 more). Irritating, as this was clearly an oversell on their part. Never shop here if you're expecting quality service and ethical practices.

I placed an order on 11/21/18 for the Nintendo Switch Bundle with $50 gift card. The next morning, I woke up to an alert stating the bank declined my call. I reached out to Gamestop. The lady that answered the phone was HORRIBLE! Her accent was so strong, I couldn't understand a thing she was saying and I knew she wasn't understanding me either. I gave her my order number and she gave me 5 different items, none of which I had ordered. She couldn't find my order at all. After an hour, I asked to speak to someone else and I got hung up on! I called again the next day and the guy who answered found my order in 5 minutes and advised that there was a hold on my order that he was going to remove so my order could be processed.

Ordered Horizon: Zero Dawn, The Last of Us Remastered (physical copies) and Detroit Become Human (digital download). I ordered the 2 physical copies November 22nd at 10:24 am Pacific time and the digital code on November 27th at 8:55 pm Pacific time. I just now received The Last of us today 11/30 and Horizon Zero Dawn is still processing (ordered them together at the exact same time). Meanwhile, Detroit Become Human has been cancelled for some reason... Did I mention this was all done with the same credit card? If you call customer service you will just be on hold for hours. Your best bet is to not even shop at GameStop unless absolutely necessary. Hell, I'd rather go to Walmart. This company is horrible. They don't care about the consumer at all.

Ordered the PS4 Spider Man bundle for 199 on 11.21.2018. They took the money, waiting and waiting, then Monday, I find extra money in my account. Tuesday the extra PS4 game was delivered (one day delivery that I paid 18.99 for hoping to get the PS4 quick). Then Wednesday the 28th, received notification that the system was no longer available, then I received email stating that there was an error with my card. Fixed that... (Like why'd they even give me the money back?) Thursday (Today) I have been on hold for (wait, lemme see) 1:44 Minutes... Think I am just going to cancel my order, I've called them about 5 times in the last week, each time took hours to get someone that couldn't clearly understand me (I love everyone, yet need you to understand me) and it's just not worth the "Savings" it's been more of a headache! Thank you for all of the reviews, it helped me make my final decision.

I don’t usually have a problem with in-store interactions but I made an online purchase and half of my order had not shipped 8 days after ordered. I contacted customer service and was put into the queue to be called back. I finally received my call back 4 hours later and was put on hold for over an hour. It seems like their queue system is flawed. It’s ridiculous to be called back when the next available rep is available but I’m still on hold for well over an hour.

Just need help with something simple, a receipt reprint and this company can't be bothered to pick up the phone. This is my second time calling and the first time I called I was on hold for 40 minutes and then hung up. This time I am on hold for over 2 hours. Ridiculous company, no longer buying anything from them.

I received an email this morning (1:53 am) that my $50 gift card has been sent electronically. I tried to make an online purchase this morning but it stated my card had "no remaining balance." I emailed customer support and about 30 minutes later I receive an email from Tier One looking into the matter. Still waiting for a resolution. This was in regards to the Nintendo Switch + $50 gift card + $35 ecard for $299 promotion.

Placed a gift card order 3 weeks ago, and still have not received it. I have called them multiple times to check on my order only to be given the runaround after waiting on the phone for hours. Not sure what they are up to, but they're taking money from customers and not giving them their orders. When I check the status of my order online (using the emailed confirmation number) it says no order is found. FRAUD ALERT.

I had ordered 2 games. They sent one. I emailed them with no response. I emailed them again and again and again. No response. So I tried calling them. Said the wait time was 60 minutes. So I waited until the next morning. When I called again the wait time was still 60 minutes. Tried again in the afternoon same thing... 60 minutes. This time I left the connection and set the phone down. 2 and a half hours later still on the waiting list. Finally hung up and just decided to give up. It's a typical company that's bent on ripping the public off. There's nobody there to help you. It's just a scab to rip online shoppers off and nobody gives a **. Will never shop their website again and I recommend nobody else does. Don't know if you'll get what you ordered if you get it at all. Let's shut em down because from a consumer standpoint... They SUCKKK.

I placed my order for my Xbox One on Thanksgiving. I get it - wait a day for the order to process. So I called yesterday Tuesday and was on hold for 7 hours and then I waited for a CSR and spoke with her she was not very helpful and couldn't explain to me while my order is still processing. So when is the damn order gonna process. And I have to wait til 6:30 pm for a callback from them today. So this should be interesting. And why am I getting ** about something I bought?

I ordered a switch on Cyber Monday, which came with a $50 gift card. The gift card arrived in my email the same day (yesterday). When I went to use the gift card today, it was reading a $0 balance. The cashier said this was not the first one of these she had seen. I have now been on hold with customer service for 37 minutes and 44 seconds and have yet to speak to a human being. It makes you wonder, if enough people don't even bother calling, or try to call and give up, that is a brilliant move by Gamestop. P.S. Still on hold.

I placed an order for the Switch and four games. Gamestop never sent the Switch so I returned the games. After returning the games, they were supposed to refund me, but they never did. I complained to them, requested for a refund, and now I'm looking to sue them. I don't know if others are in the same boat. Let me know, ** if you're in the same situation. I don't know why they are doing this to their customers like me and others.

It's been a while since I dealt with customer service that was this bad. I ordered an Xbox around Black Friday but order was put on hold due to credit card issue. I cleared it but order was in "processing" and "open" phase for next two days, then was cancelled. I called customer service and wait in the queue for 58 minutes to hear them say they can't verify what the credit card problem was on their end and told me to place a new order. I create a new order but after submitting it, their site says my account reached a max. for the item so the order gets cancelled. Their system cannot recognize that the previous order was cancelled.

I ordered a Switch for my son on Black Friday. I wanted to use a $300 gift card to buy the Switch which was around $300 before tax. After tax, the amount was about $320. I entered the gift card and I used PayPal for the rest. I was very careful entering the card and I made sure the gift card was applied correctly. The site put everything on my PayPal and even double ordered the "Switch". I was able to cancel the duplicate. The online site didn't use the gift card at all. I shop online all of the time and I was careful not to make a mistake. I even received a screen showing the gift card for $300 and the remainder going on PayPal.

Placed an order online. Received a note that the transaction didn’t go through because my credit card company flagged it. They gave me two days to call and resolve it. Went to the store and they told me good luck. Tried to send a message multiple times and their site didn’t work. Called and was on hold 1.5 hours. Rep said he would change the status to processing and send me an email. 3 days later and still no email or product. Called and was on hold another 1.5 hours and no answer. Called back again and this time for 2.2 hours and got a rep in Mexico who said she would process it and it could take up to 10 day after processing to the item.

I am severely unhappy, I have reserved copies before and never had any problems. I reserved a copy of Red Redemption 2 special edition with the loot crate. I was making payments and my mother was going to finish them to buy it for my birthday this year. I received no call about it being ready to pick up or being available. When I went by today I found out not only did they sell my special edition they were sold out of the game. The store did nothing to make amends - didn't call around - didn't offer any discounts on the game when it returns. They didn't try to look for copies at other stores either.

I made an online purchase for my son on GameStop.com. I used a GameStop gift card and attempted to pay the remainder on my card. The online tool wouldn’t allow me to add two forms of payment. I called the following morning only to get someone who did not speak English very well nor could they comprehend what I was requesting. I had to request a supervisor who spoke slightly better than the previous rep but only slightly. The supervisor promised to fix my order and to charge the gift card and my card the correct amounts. The following day I check my bank account and I’m overdrawn because GameStop charged me the full amount and applied nothing on the gift card. I called back in. Spoke with three different reps who all very poorly spoke English and who did not understand me.

With the thousands of U.S. Veterans who need jobs, this company chooses to hire foreigners who have little grasp of the English language to handle customer care. After the 1st time calling and spending an hour and half on hold waiting to even speak to somebody so I could update my shipping info, I get some idiot who took a half an hour to grasp that I needed to change my info because I moved. Fast forward to 2 months, I check my order as it is due to ship soon and realize the shipping info had not changed, only the billing. So I call. I get another foreigner who can’t understand English.

I bought a limited edition PS4 brand new and bought a warranty with it. The PS4 stopped working, they refused to replace it because it was a limited edition and they will only replace it with the same model, which they don't make anymore. So, I was essentially ripped off. My son is now out a PS4. I would advise against purchasing any product from them.

I spent an 1 1/2 on phone with customer service at Gamestop and had everything cleared with the problem with credit card authorization. They charged the game system to my card 11/10/18. I call my card company a second time, they said that this was approved. Then today 11/13/18 I received a cancellation notice saying that my credit card was not authorized. I told them they had already charged it to my card. They said the order was canceled and there was nothing they could do. I had to call my credit card company to dispute the charge made to my account. I had to purchase another system due to it was the last one in the store.

Six days before the item was supposed to ship, I learned an online order wouldn't arrive in time before a trip to visit family out-of-state. So, I attempted to upgrade my shipping status to one-day shipping - paying extra was no issue. I just needed the item to arrive on-time. The automatic email I received informing me about the ship date included instructions for changing the shipping status, billing address, payment method, etc. Those instructions returned another automatic email suggesting that I change my shipping status on the website (there was no active option to do this on the website, unfortunately). But also said that I should expect a reply from a representative within 24-48 hours.

I put a new hard drive on hold for pick up. When I came to pick it up they tried to sell me a used hard drive without a box! Keep in mind this was being sold as brand new when selecting it online. This store is a joke. I heard rumors of it being a bad experience but now I can confirm it. Choose another store.

I had pre-ordered the new Mario Party for the Switch several weeks ago and had gotten an email about the order confirmation and had been charged fully for it. Once the game was released I got the shipping info as usual then after 2 or 3 days in shipping I get a random email saying my order has been cancelled. Funny thing is it's not even the same order number as Mario Party. I get worried that my game won't arrive so I call tech support and the first time I wait for about an hour and get kicked off the line before speaking with anyone. I try calling a little while later, even though they said it would be a 15 minute wait I was kept waiting for an hour and a half.

Paid for a downloadable game. After I paid they gave me a code where I had to go to Steam to use it. Steam refused me access unless I paid. I found that Steam does not actually allow me to download my game, only use it while on their site. This is theft. I wanted my money back since I could not use the code. After a 15 minute wait, I talked to some ** who said I had to deal with Steam where there is no access to support or refunds. When I said I wanted a refund, she hung up. This is BS.

I ordered my Scuf controller almost two months ago. They keep telling me they don’t have them and I not give me any insight at all on when they will be coming or when their warehouse is sending them out. Definitely will not be using Gamestop for anything again. Employees are not helpful at all.

Irish based Gamestop customer service were extremely unhelpful. Irish site had offer of 1yr free xbox live with games on offer, I ordered on the day and within time it was available but it never got added to my basket. They offered no assistance but to say the offer is over. If I could give no star here I would. I will be looking around for games or order them from more competitive sites rather than Gamestop Ireland. Order from them but don't expect any real customer service assistance rather than "tough luck"...

I pre-ordered the NHL 19 from the PlayStation Store on September 4th. I had a VISA gift card I wanted to use and saw the Gamestop was offering the NHL Legends Edition Upgrade for $19.99. So on Sunday September 9th, I went into my local Gamestop and talked to an employee. I asked him, "If I buy this upgrade will I get three days Early access (be able to play game on the 11th) plus the legends edition content." He said, "Yes, as long as you have the base game." I said, "Yes I pre-ordered the Base game from the PS store a few days ago." He said, "Then yeah you’d get early access." So I paid in full and the employee said, "Come back tomorrow night (Monday 9/10) at 6 pm to get your code so you can play when the game releases (Tuesday 12 am/ET)."

I have been almost 2 months in working with Gamestop on an issue. I never received an item that I had paid for and they have offered to refund my money via e-Gift card. It's been over 3 weeks since I was offered the e-gift card and have not heard back. I am not sure who runs their Customer Service at that organization but they obviously do not care. Will never make a purchase from Gamestop again.

I decided to make a $180 purchase from Gamestop.com. I never received the order. I called and asked. They said they couldn't give me info because I didnt pay for the order (shipping was under my name. The card I used was my husband's card). My husband is in the military and currently in deployment. I told them but they didnt budge so I guess I'm screwed. I have to pay for an order that I never received! Customer service is awful! Ive called 3 times and all the times I'm on hold for 1 hr!!!

I pre-ordered the Spider-Man PS4 w collectors box edition. I go up and give the guy my receipt and the 6 workers there all do not have a clue what they're doing and they have to call the manager and ask him what it is. When the game and box is sitting right behind them. They tell me that they have not shipped yet and will be in tomorrow. So now even though they had it and they even picked it up a few times and looked at it. I have to go to the store again which is a 30 minute drive and get what they already had.

Order two games and used three gift cards. Order did not come. In short, they told me that the order was not received and there is no record of my gift cards ($90+). They promised to send me a replacement gift card, but reneged on that promise. Now I do not have the games nor my money. Worse yet, the gift cards were gift for my son which he got for his BD, Christmas, etc. His younger sister used her allowance money to get him one of those cards. I have called nine times to get this issue resolve - CSR are absolutely no help. Needless to say, I will never order from Gamestop again.

Purchased a gift card on August 14th. Gamestop sent me an email with instructions on how to download the code, where it stated that I had to log in to my order history in order to download the code. The order history was empty. I contacted them by email right away. No one gotten back to me. The following day called them. The representative gave me the code, which did not work. I read the code back to him twice and he said that was the code. Called them again. Another representative said the code was off in two characters. So I entered the new code while she waited on the call. The error message said the code has been used.

This is a really short version of events. I am a long time customer of Gamestop having bought in excess of 200 games. Recently, I expected to collect 2 pre-ordered games and they said that I didn't pay for them. They are now working to take a third pre-paid game. I called corporate to fix the problem but they too say I do not have my last pre-order game listed on the account. I have contacted the Il. Attorney General's office and sent them proof that I had one. Because of the prior bad experiences, I saved a screenshot of the last pre-order on my phone. I usually pay the full amount of $60 or better on a pre-order. I have done this many times over many years without a problem; Never again.

Because their corporate is a joke & doesn't care about customer complaints - check this out. I called in yesterday to customer service inquiring about a promo code I found online. They told me they couldn't accept it but offered me a $10 discount as a courtesy. I countered by saying that the promo code is also listed on their website, then my phone died and I decided to not call back because I had already waited over an hour to get some sort of resolution. The day after I called back. The same person answered & I asked for the $10 discount I was offered the previous day. With a snarky attitude, she asked me why I didn't accept it yesterday, put me on hold to check notes & told me that the discount had expired and there are no more discounts left. I said that it wasn't a coupon, but a courtesy & courtesies don't expire - (you know that's kind of the point of customer service).

This company is literally the worst company online we've EVER dealt with. We made an online purchase in early June. Supposedly the order had been shipped but tracking showed that USPS never received it. Emails to customer service were never responded to. Spent 30 minutes exactly on hold listening to their on hold ads only to have the phone call magically disconnected 2 minutes into conversation with the customer service agent, "coincidentally" just when he was about to tell us what happened to the package.

I have a client who lives out of the country, and collects special editions of video games. Since Gamestop has a lot of exclusives, I am unfortunately, forced to make pre-orders from their online shop. Their online shop is an absolute disaster, and there is virtually ZERO customer support. Once you make a purchase online, you are on your own. You can try calling, but that can take anywhere from 45 minutes to an hour, and if you do reach someone, good luck with them having even a clue about your situation; they're awful. You can attempt to email customer service, but guess what? They actually never ever reply. Yes, you read that right, they literally will never respond to your email. You will only get an automated response that the initial email was received. I've never in my life experienced such astoundingly-poor customer service.

So, I went to Gamestop to get my baby brother a Xbox one and grand theft auto 5 as well as 3 month of Xbox live but it NEVER went though. So being pissed I bought a Xbox one bundle off Newegg. I did not have any reason to think I would be change for a something I did not buy, but yet I was not for the total but 26.99. I am now under in my bank and Gamestop tells me, "I see nothing on my end so it's not there." I am getting charged a 30 dollar fee on top because it and there is nothing to do because they feel to charged me for nothing.

There are numerous reasons I dislike GameStop! Never once have I had a good experience in any of the stores I have visited over the years. Seems like they just got worse! Do I need to know where to begin! How about they rip you off every chance they get! They overcharge on some merchandise for starters. One time I had to get the power of words so I had to pay for a membership I wasn’t going to use. Then they gave me the subscription to the magazine I never said I wanted and threw in the trash. Would not refund me that. You spent all this money there and get a few measly reward points. Did you have to buy a bunch of other stuff to build them up to even get rewards. That whole concept is just messed up.

I purchased a game (State of Decay 2 Ultimate Edition Xbox One) in store, physical disc. I get home and wait several hours for it to install. Once finished I go to play the game but it stays on the same loading screen forever. This issue is common and I began trying the various troubleshooting methods. Like most people this still didn't work so with the receipt (less than a week from purchase) I went back to the same store to get a refund. They will not refund new games that have been opened. They are only give me another disk stating that the disk was defective but they had just given their last copy away for the same issue but I can drive to a different store. Suspecting it was the game itself and not the disc I asked what I needed to do to get a refund. Contact Microsoft they say. Wrong move there because that is how I discovered that it is most definitely not a disc issue.

I purchased a Nintendo Switch on their website after being charged and the money being taken. They refuse to refund money since they told me to order was canceled by one of the representatives due to my card was declined. I guess it would be declined after y'all already took my money. I sent proof that the money was taken out of my account (bank statements) and they told me I falsified my statement and will not be issuing a refund. I am hiring a lawyer.

I went in with a brand new Wii classic controller in box I bought off their site. I lost the receipt (I know. I know.) but I figured you know, they ask $23.99 for the used version, I bought the new one, it's still in the box... I might break at least 50% my purchase price? He asked me if I had my receipt, made this weird sound then sighed... and offered me $1 and was going to check me out... I said, "No. Thank you" and walked away. I spend so much money in this store, all for the one time I actually need some of my funds back for a controller that doesnt even work for most Wii games because you can't use a classic Wii controller with any Wii game that is "strictly nunchuck". It was sick. I have never in my life received such an insulting low-ball offer, and they do it with a smile. Fix your ** GameStop, your "trade in value" is the epitome of flawed and if you continue down this road, biting the hand that feeds you, you will cease to exist just like web games.

I recently got something from Gamestop. Asking to answer a question about a product I ordered - a PS4. It was advertised as 1tb but turned out to be 250gb. Obnoxiously enough, some moderator censored it.

Gamestop. A place where you will always get scammed out of your money. Worse than eBay I might add. Here is my story. Yesterday, I received an old PS4 that I bought off eBay. It was in good working condition and everything. So I walked up to Gamestop with two beat up Xbox One controllers and a working PS4 without the controller. So guess what happened? I got ** again. Oh yeah, I have been screwed by this company even during my teen years. So just like Xbox, EA and Capcom, it left a BITTER taste in my mouth. Not only was I charged for the controller and usb cord *they could have used an old one but whatever* I was dinged because of a part that was loose on the PS4.

I tried to purchase a game (FIFA 18 for PS4) during Black Friday. The site returned an error. Called them. Waited on the line for more than an hour. The guy said that they ran out of copies. He couldn't explain why the item was still available for sale and not displayed as sold out (This was the situation even during the day after). I pointed out that this was very misleading. He wrote my email down and said that I will be compensated once the game is back on stock.

Bought a Wii bundle that came with 3 games. Super Mario Galaxy, New Super Mario Bros, and Wii sports. When I received it everything was in the box besides Super Mario Galaxy. I called to fix the issue and everything seemed easy enough, a few days later when I received the package it was just another copy of the New Super Mario Bros. So now I'm a little angry that I still don't have the original game I purchased. I call back again, they said that they are sorry and will fix this. I told them that I can just take the game back to a Gamestop but they said it doesn't matter for the situation. So I ask about the game I didn't receive, the guy said it will ship in 3-5 business days. It is now 2 weeks later and still nothing. I call again to see what's going on, it's not that hard to ship a game that weighs next to nothing.

Yes I'm trying to get some help here. Gamestop has credited my money back to an account that I can't get my money back from but won't help me get the money back from the financial institution. I told them to put the money on a gift card in advance and they did not so can y'all please help me. I made this order on March the 7th and I've been trying to get my order or my game system or the refund and they supposedly done the refund on April the 2nd at 6:15 p.m.

I ordered an online code for Xbox live. I found out a couple of months later that it did not work. Gamestop refused to refund me saying that the return period had expired. Now, Gamestop got $65 from me for an item that I cannot use!! I knew I should have ordered from Amazon.

Every gaming accessory I've bought from Gamestop breaks no matter how much it costs, I buy a wired controller the right joystick is all out of whack and the buttons are mashed (wonder why), buy a $49 headset one of the headphones stops working in a week, now my mic is busted. (And yes I promise that I take care of these items) and I bought a EXTERNAL HARD DRIVE, that's not working anymore. Gamestop, get out of here you video game communist!

I was shopping one day and in line waiting to check out when an irate associate approached me and told me to hurry up or leave. I said that I was waiting in line to check out, that I'd be on my way after that with no issue. She then changed her mind and told me to leave now or she'd call the police. I asked to speak to a manager and the employee started cussing at me, she called her girlfriend into the store who began harassing me, and she threw receipts at me as I checked out with another associate. I complained to corporate but the manager actually deleted the security footage so corporate thought I was lying, but nonetheless told me they'd handle it. I waited until I received a callback from corporate before I returned to the store.

Worst customer service experience. I tried to replace a defective Joy-Cons, called them, explain the situation and the agent said the issue would be solved. They sent a UPS label for me to send the defective items and receive new ones, almost two weeks later I called again to get an update on the replacement, this time the agent said they made a mistake and didn't process the order, like 1/2 hour later, she said I need to send the whole console (which is working perfectly fine) because it was bought as a bundle...

I've been a member of GameStop PowerUp rewards since 2010. I buy a lot of games from GameStop and I mean a lot of games. My Power Up Rewards at 400,000 points. I order a game online this year for the first time. I never received my product so I call them. They gave me points. They say they was going to replace my game but I have not never received them. One day I decided to look at my points and seeing the stuff that I wanted pre-ordered on my account. I cannot log into my account so I called GameStop the 1-800 number. They told me that my account was closed. I said why. They could not give me a reason. I kept calling and I kept calling and I kept calling and nobody can give me a reason why they closed my account. They said told me to look at the terms and conditions. I look at the terms and conditions 15000 and it told me nothing that I did wrong.

Customer service is HORRID at Gamestop. A guy was being very rude to me and had a huge attitude. He was very smart-aleck and was trying to embarrass me in front of the other customers in the store. He then told me he was the District manager. His name is Nick **. After trying to belittle me in the store... his guy actually follows me OUT TO MY CAR to make more hateful comments. This is THE DISTRICT MANAGER for God’s sake. No wonder the other employees are so rude and hateful at Gamestop if this is their leadership! Little game stores would BEG for my business and the volume of games I purchase. This guy HARASSED me for it! Stay away from Gamestop folks... your business is not appreciated here.

I ordered a SNES classic on December 8th. Said it shipped 12 Dec through USPS. The tracking number in USPS says awaiting shipper. It’s Jan 17. I have called a few times and can never get a customer service rep due to super long hold and wait times. Was disconnected 3 times. Emailed and never got a response.

Very disappointed. Ordered game for holiday gift. Game was received without actual game disc. Called customer service and was on hold 20 minutes. Finally spoke with a rep and was told they would send a replacement in 1-2 business days. 4 days later and still nothing. Called customer service and put on hold again. I would not recommend ordering from this company.

I was told lie after lie after lie from customer service regarding why my Trade Credit was no longer on my card… 1. I was told 12/22/17 that my Trade Credit had expired after trying to redeem at my local store. I called a number the store employee gave me (even though it states specifically on the card it does not). Pointed this out and was put on hold only to hear lie 2. 2. I was told my card was redeemed on Dec 2016 (which unless someone broke into my storage unit, found my card, redeemed it and put it back into my storage without any indication: this is impossible. The card was in storage until June of this year where it was a bit warped by heat and still wrapped in the original receipt). I explained this and was put on hold to hear lie 3.

I will NEVER use this company or recommend them to anyone EVER. You're better off on Amazon or something. Customer service is terrible, hard to reach and overall distasteful. I ordered my product and waited several days after its original delivery date. Waited 30 mins!!! Just for b.s. HATE this company.

I received a handful of GameStop gift cards from friends a few years ago. They totaled $70. Looking at the fine prints, the gift cards do not expire. When I went to the store to use them, they told them the cards have been used which is impossible since the pin numbers have not been scratched yet. They told me to call their 1-800 number. I called and waited 20 minutes to speak to Customer Service who confirmed the cards have not been used; they were de-activated. They promised to issue me virtual credits. They took down my information and my email. They said the credit will take a week to issue. I don't know why since that's a long time for me to wait and use money that belongs to me. I asked for a confirmation number. They insisted a confirmation number is not necessary.

Extremely disappointed with Gamestop. I ordered an item that was in stock when I bought it. It remained for 3 days in stock and my order was cancelled when I ordered the 1st day of the sale. The item was Christmas gift. I'll avoid Gamestop for future purchases.

When I was trading in my Xbox 360 system and the controllers plus the games, they are too picky saying it needs the original battery pack when I have two charger packs plus a battery pack and saying it needs an original HD cord when people use the new HDMI cords.

I ordered a figure from Gamestop's online store recently and was extremely dissatisfied with my purchase. I am not a serious collector of figurines by any means, but when my order arrived, I noticed that the box had been previously opened. Once I removed the figure from its packaging, I also noticed it was covered in dust, so while Gamestop's site said this was a brand new figure, it was obviously a floor model that they sold me. While I rarely post reviews, I was disappointed, and so I left honest feedback through their 'review' system. I just received an email from Gamestop rejecting my review. For those of you who may think I said something unsavory, this is my review verbatim:

I'm stuck with a phone they should have never purchased and never sold. Horrible company.

Lies and horrible overseas "customer service": Ok, so I sat on the phone a total of almost six hours trying to get a hold of ANYONE to cancel this order that was placed by mistake and no one ever did answer the phone. Very very unimpressed with their mobile AND desktop site, as neither one allowed me to cancel this order even after trying immediately. When I finally did get someone this morning (after waiting another hour and a half) they refused to cancel the order even though it HAS NOT been shipped, still says open and isn't even in the process of being packaged. It even says on their website that there will be shipping delays since they're so busy or whatever which ticks me off even more, they don't WANT you to cancel anything, their company is tanking! And it's obvious why that is!!

The website has nothing to help customers, not even proof of your order history, no email or chat for customer service. You finally find a phone number that says they are available anytime and call to find out they have certain hours of operation... But there is a feedback button if you get their app. Got the app, sent email, been two days and no response. Bought 2 Nintendo 3DS, one came in a bubble lined mailer envelope. Let me repeat that, our $110 refurbished electronic device containing a lithium ion battery came in an envelope.

12/4/17 Went to GameStop at South Beach Parkway in Jacksonville Beach FL to purchase a game for Christmas for my son. I typically avoid GameStop because I've generally not been impressed with the stores; in this case, it was next to another store I visited so I tried to save time. The game is a download only game, and as such, the only way to purchase is by taking one of the many display cards to the register at which time they will print a redemption code on your receipt. I purchased the game for my son. When I was done checking out, the store leader, Alexander didn't give me the display card (which also has the download instructions on the back) along with my receipt. I asked for the card, and he stated that I couldn't have it. I said that doesn't make sense, and I know that similar games I've purchased at Best Buy do come with the card.

I am so very disappointed with the GameStop corporate office for online ordering. I ordered 3 Nintendo DS games online on the 11th of November. I was told that I would have shipping/tracking information in 48 hours and that my estimated delivery date was the 17th. On the 16, I still did not see any tracking information so I called corporate and told them that I could not possibly receive the products on the 17th if they still were not even shipped to UPS. They said, "Oh well it looks like it got lost in the mail, we will have to issue a replacement." I was then told that the replacement would be here on Thanksgiving day the 23rd.

Literally spent almost 2 hours on hold while not speaking to a single human representative. Ridiculous, said the wait time was about 30 minutes. Very dissatisfied, already did not like GameStop with the way they rip people off via "buying" games from people, far from what they're even worth. Disgusted with this company, will never shop here again. Definitely do not recommend.

I bought an Xbox One X for my husband the other day. He ended up getting another one that he likes better. WE CALLED BEFORE TO MAKE SURE WE COULD RETURN IT SO WE DIDN'T WASTE OUR TIME. The guy said we could, as long as it was still in good condition. So I just took it in to the Traverse City Gamestop and the girls there talked to me like I am an idiot. I told them the exact conversation I had with the gentleman on the phone yesterday and they said, "Yeah, the condition he was talking about is UNOPENED." They continued to talk to me like a child. I don't shop for game systems very often, but the guy specifically told me we could return it. Don't disrespect me for trying to do something I was told I could do. I will never go there ever again.

I bought a game (COD WWII) from Gamestop as a guest before making an account, and was then advised to make an account to track my order. They never gave me a confirmation code for the purchase and after I had made my account, denied the transaction occurred. I've been trying to call customer service for 2 days, and have collectively been on hold for over 2 hrs. What the hell are they doing outside of poor customer service and scratching their balls?!

I ordered 20 games from Gamestop, worth over $300 USD. 2 copies of the game are NOT factory sealed. Local Gamestop wouldn't accept the return, due to it's been past 7 days. What? And asked me to send them back by mail for full refund. There is no way to find out the return shipping address, it's not listed on the return label. Plus, I have to pay for the return shipping cost. This is my first and last purchase from Gamestop. Total Rip Off!!!

Renewed my Pro Membership online. The money was deducted from my account, and then Gamestop cancelled the order for whatever reason. I called customer service and it took 35 minutes for someone to answer. Raul was of no help. He couldn't explain why it was cancelled, but that it was a false order… Whatever that means. So I was advised to call my bank and get it refunded, what a drag.

I had the most awful experience at my local Gamestop in Harrison Arkansas. I pre order Call of Duty WW2. I am Not Happy with the game. I ask for a full refund having my receipt and within the time limit. The clerk told me he can't do this. He said, "I can give you a $32.50 store credit or $22.00 dollars in cash." After paying over $65.00 for the game. I told him what a rip off and I don't think this was fair. Then he told me to get the ** Out of his store. I did. I am disabled due to COPD and other health issues. I contacted Gamestop corporate headquarters and explain the experience to them. They told me a district Manager would call me within 72 hours. We will see. That employee needs to be fired. I will never shop at another Gamestop store ever!!! Would you?

I ordered my nephew an online gift card for his 12th birthday, two days ago. Today is his birthday, and Gamestop never sent the gift certificate. I called their customer service phone number, and after waiting 35 minutes, reached a girl who took my name, and my *phone number*. She said she was going to put me on a brief hold while she looked up the information. 30 seconds later, the call got disconnected. I waited, but she never called back, even though I had just provided her with my phone number. I tried to call back, and was advised that the hold time to reach a representative was now at least 45 minutes. This has been a horrible experience, for what should be a simple process. This will be the last time I order anything from Gamestop.

I had asked my wife to take in 11 games to trade in for Forza 7 on the Xbox One platform as I was unable to do so myself. Upon her return from that and various other errands she informed me it was not in stock and had to be ordered. As the game is over a month old I assumed a day or two until I received it until I saw the receipt stating almost a two week wait. I obviously assumed one of their horses on their team pulling the wagon that hauls their shipments must have thrown a shoe or else their game production facility was striking again.

Every time I purchase a product at their stores I have noticed that within less than 2 months their merchandise breaks. I bought a charger for my son’s Xbox controllers and within 2 months it no longer works. I have purchased him numerous Xbox controllers with the same issue and now experienced the same thing with his Xbox headset. So ridiculous!!! I just bought it a little over a month ago for his birthday. All of this stuff is NOT cheap either. It is so frustrating too because who keeps all the receipts for that long. I shouldn’t have to. Seriously…

I called corporate store (817-424-2000) because I was in line since 7 am to confirm that I was not wasting my time waiting in line for the console and I was assured 3 TIMES that the store had it in stock and that since I was the first one I was guarantee to have one with me today. So after the store finally opened, at 10:00 am, the guy told me, with an attitude, that they didn't have it in stock yet, that they were "in transit" and that I didn't have to call corporate to find out if they had in stock. I proceed to call Corporate, again, and now they are saying that they never told anyone that they were going to have any console available today and that I would have to wait in line when it becomes available, like the rest.

GameStop - Eagle Ridge Mall in Lake Wales, Florida - Location - The issue I had was not related in any way to this/his store or to the franchise company of GameStop. The issue was actually caused by an outside company and related to internet access. The owner still fixed it solely to keep his customers happy. I really appreciated this and thus I will be doing more video game business here versus online.

I preorder NBA 2k18 from the website. It took almost 2 weeks for them to tell me they sent the game but I never received it. I call about it on a Friday and they promised me they would overnight me a copy of the game and I should receive it by Monday. Come Monday and still no game. I call back and wait another 45 minutes for someone to pick up the phone, when I finally spoke with someone they had no record of a game being shipped to me so I asked for a supervisor. When I spoke with the supervisor he ensured me that I would have a refund within 5 days. No refund was given.

I purchased a PS4 for my son in July. In August, the controller stopped working. I took the controller to a Gamestop store in town and was told I would have to bring my system in so they can test it. I thought that was ridiculous. I'm sure they have systems there to test it! I called customer service about 3 weeks ago, waited for an hour to speak with someone and was told a new controller would be sent out. I called today (waited 20 mins) to see what happened to the remote and they informed me I would have to send the whole bundle back, and I'm sure wait 2 months to get a new system back. I informed the rep that I'm just going to purchase another controller for my son, but I will never shop at Gamestop again. I have spent lots of money at Gamestop and it should not be this difficult to receive a replacement controller that was obviously defective from the start. Very poor service.

My son and I accidentally purchased a downloadable expansion pack for the wrong gaming platform. We never redeemed the download code and immediately purchased it again for the correct platform. I then proceeded to sit on hold for an hour to be told, very rudely, that it was my mistake and they do not issue refunds on downloadable content.

I could not believe what was being done when I went there to trade in my son's PS3 for a PS4. They connected the PS3 to some old beat up tv and said the system was causing the screen image to flicker and bounce. They offered me 25.00 for the system and 12 games. Completely dishonest. I connected that PS3 to 4 different tvs in my house after that with no issue whatsoever. Needless to say I purchased the PS4 elsewhere and won't ever do business with GameStop again.

11 days after sending a Customer Support inquiry I finally got a response. Free shipping by shipping to the store was not even an option on the website - problem with the functionality. I sent a separate message to Gamestop and that response took 8 days and the solution was to call Gamestop corporate... after the items were already mailed. Such a frustrating company. I'm using Amazon and Walmart from now on.

Reserved a New turquoise 2DS XL handheld on their website last week. I came in Saturday near my location when they said they did not have the turquoise, they had the pukey green and white version. The management made a call to the mall location to see if they carried the turquoise. The managers from the mall location said they did have it. Went over there and had to wait 10 minutes in line due to a lot amount of people. After 10 minutes I told them I was the person from the other location seeking a turquoise colored version. One of their employees looked at the back and their inventory and said they did not carry it until their shipment next morning. I decided to make a down payment for it and pick it up the next day. Wasted my time traveling over here on the bus.

About a month and a half ago I bought my son a pre owned PS4 and extra controller. When purchasing I paid for the extra year warranty on both (29.99 on system, 10.99 for a controller and I thought it was 2 years at time of purchase but receipt says 1). Anyway I bought this for my son who plays solo all the time so I never used the second controller.

I pre-ordered Destiny 2 digital deluxe edition which was supposed to come with an early access to the Beta. After a day of not receiving the beta code, I contacted the customer service and it's been an undesirable experience from them. It almost felt like I was being trolled. This is still ongoing. They kept asking for my billing address even after I gave it to them. I even screen shot the billing address and sent it to them. I wanted to cancel my order since I got tired of dealing with the customer service and all they kept asking was the billing address. I got infuriated. I sent it more than 6 times even the screen shot of it. When I called them, the people on the other line were so condescending, they didn't even know how their website work. Since it was my first time, I didn't know where to pull out my billing address information and they didn't even know. It's ridiculous. I'm done with Gamestop.

Let's put this company out of business! Just had to deal with another lying Gamestop employee... About the third in a couple of weeks! No more. Stop selling them your games and accessories for next to nothing so they can turn around and sell them for sometimes more than the cost of the same new item! PSVR with used motion controllers and camera for 480 bucks!? I walked literally 50 feet down a sidewalk to Target and got all new Psvr bundle for 399! WTF, Gamestop?! Employees who literally are so stupid, they do not think you can see the same thing they see when you Google something...enough of the lies concerning availability of items and these stupid exclusives that they never even have! Gamestop is a joke!

Went into store to trade in what turned into 300 plus in store credit. That was the only good from this story. When I went to trade in, I waited in line just like any other person. Finally it was my turn and I go to trade in my items. The clerk starts taking my items, scans them in, and then gets to my new style Nintendo 3DS. He took it over and plugged it in, played around with it and then took other customers, while I waited. Then the phone rang and he engaged in a conversation, while I waited. He told me he couldn't find the serial number on the 3DS, asked me to wait and then did a trade in with other customers, checked out other customers, while I waited...

So I bought 40 dollars worth of stuff, two games, and a controller. Waited for the day it was supposed to arrive. It never did. I checked the tracking only to see that my stuff was delivered to a completely different place (Yes, I entered in all the correct information). I emailed them and asked about this issue, and I only got an automated email, and still no live person response. I have all the proof that this was not by my own fault, and still no help. They won't refund or anything. Horrible experience, as is apparently the norm for all customers.

Purchased a $20 PlayStation card and it is usually instant but this time they said it would come in and email. I used Paypal to pay and they charged me. When I finally got an email and tried to get the code with the confirmation number it said it didn't exist. I called their customer service and gave her the order number. She ask for my phone number and I gave it to her, she said that didn't match. I told her I've this number since 2005 and it's my only number. She said she couldn't pull number so she couldn't pull my order and give my code! They could charge me though! What a rip off! I'll never use them again! I had to file a dispute through paypal to get my money back!

I have never been a victim of identity theft EVER because I take necessary steps to protect my information. I just received your security notice about ALL of my personal information being compromised. Just to find out that my account was hit for 3000.00!!! MY GOD! What kind of sad security system do you have?? I used your system to order my son a few games and console and updated my information in the store for your rewards program just to get my money stolen within a 3 hour period. THEY ARE DOING NOTHING TO ASSIST THEIR CUSTOMERS OTHER THAN SENDING THEM TO EXPERIAN AS IF IT IS THEIR JOB TO HANDLE YOUR MISTAKE!!

I purchased a downloadable $20 credit for the PlayStation Store from Gamestop. It took over two hours for them to send me the code. When I tried to use the code, Sony said it had already been used. I informed Gamestop of this and they said there were no refunds and that I could fight with Sony about it if I wanted to.

Never use Gamestop.com. I placed an order in March for a Switch after we traded our Wii and gotten a Gamestop gift card. I used my credit card, my Powerup Rewards credit and the gift card. When it shipped Gamestop.com charged my credit card for the entire amount. I was told they could not credit my credit card. They will return it to the gift card and PUR card. OH YES, they had charged them all! And 2 days ago, over a month after receiving my entire shipment, they tried to charge my card again for the same order. Beware!

Bought a game for my nephew and had it shipped overnight for his birthday. Fail. Not only did they fail, 2 weeks later they stopped responding to my emails because they say the item is processing... That's their answer to everything! OH! Wait, they gave me money back overnight shipping to make sure my nephew's ruined birthday was handled. It's not about the money, it's about service. Glad Gamestop shares are losing every year, they rape gamers and lie about everything. Good luck Gamestop, you just lost another customer. They even sent me the same exact #sorrywemessedup email and when I called them out on it, they told me to calm down. I am more than willing to upload emails if anyone wants to order from that crap company again!

We ordered MLB The Show 17 Hall of Fame Edition - "Only at GameStop" for our son for Christmas. He waited three months for his gift to arrive in late March. Days went by and nothing came in the mail so we decided to call and GameStop told us that they were sold out and basically tough luck. They would not honor our order. We will never, EVER shop at GameStop again. Terrible customer service. Can't understand a word the employees say. Horrible.

I ordered an iPhone 6s Plus from Gamestop. It was described as being a "Premium Refurbished" item. The item I received was in poor condition. The lens on the back camera was completely shattered with most of the glass missing. There were significant tool marks around the entire case at the end of the glass. Corners of the phone were all scuffed (but be realistic - this is one thing that might be expected of a refurbished unit). A premium refurbished unit should not have a broken camera and should not have lots of significant tool marks on the case around the glass.

I ordered a refurbished Xbox ONE bundle (with 2 refurbed controllers and 2 used games) before Christmas for my family. Love the machine, however one of the 2 games that I got with it, I discovered in January when I finally went to play it, will not load to the machine. I emailed Gamestop through their online contact. Then, the controllers started acting up (moving on their own). So I emailed them again, referencing the original inquiry as well. A few weeks later, I finally got an email from them asking for more information. It is now almost April and I have not gotten a response from them to resolve (or not) my problems! And we have barely played the thing since January because of the controller issues. I have never had a problem in-store, but I will never buy online from them again after this experience.

I should have known better than to trust a Gamestop. Spouting lies as usual. Telling me if I come in store to purchase a Nintendo Switch bundle by that night, I would have it by Friday with next day shipping. I made my order Wednesday... Anyhow, I'm following the tracking number provided by Gamestop which says I should have everything by Monday. So I'm annoyed, but whatever... I just want the Switch.

Calling the GameStop in Lyndhurst, NJ for several days and keep getting their voicemail stating they are busy and cannot take the call. And then the next message says, "This mailbox is full," and it hangs up on you. I doubt you are that busy. Then went to Corporate to complain but no phone number listed so googled for one and found. Now I am on hold with them for several time. I have been in retail for over 30 years and this is unacceptable.

I placed an online order and paid for 2 games, and shipping on one of them, the other game I chose to save $5.99 and pick up the game at the Fairfield, CT store. When I was at the store, they charged me again for the game, which I paid because I didn't want to disappoint my son. I sent an online help email and never heard back from them. When I called the store again, about a week later, they refused to believe me and were not very professional about their mistake. They gave me the runaround and seemed to have no new information. I have no choice but to quit shopping with Game Stop, they've already wasted $9.95 of my time. I want a refund for this charge, as well as the membership fee, which is useless now that I am forced to stop shopping with them.

I will never give Gamestop my business again. They messed up my Nintendo Switch pre-order badly. None of my friends who ordered from Best Buy, Amazon, or Walmart had any of these problems. I accidentally put the wrong shipping address for my Nintendo Switch pre-order. I called to correct it about 2 weeks before release day and upgrade my shipping. Gamestop said no problem, they can change the shipping address and happily took my $15 to upgrade to release day shipping.

I returned a used PS4, into the store. Their reps were very friendly, and I thought everything went well. Three weeks later, the return still hasn't shown up. Was directed by store to call customer support line. 90 minutes later, I'm still on the line, listening to their stupid ads on repeat. Awful experience. I wish I had never shopped there.

I felt so unwelcomed. Cashier was so rude because I wanted to do and even exchange for a shirt that was $1.97. The man kept saying he can't return it. I said I only want an even exchange. Poor customer service. I'll never buy from them again???

I called customer service to ask a question about my Nintendo Switch. I was then told that since she could not find the order number that there was nothing she could do for me. I then asked to speak with her manager because she was being aggressive on the matter and after an hour on hold to speak with said manager... they hung up on me. I am beyond dissatisfied and disappointed in their customer service. My questions remain unanswered and I will strongly suggest that they train their representatives better.

Have shopped at GameStop for over a decade. But I have just found out that the Switch that I pre-ordered on January 13th was canceled on the 17th. I did not do it. GameStop did. I have contacted customer service. The only thing they told me was what I already knew, that the order was canceled and I did not have to worry about my card being charged. They basically refused to address the question as to why it was canceled or if they were even willing to remedy the problem. I know they canceled the order due to stock problems and I would have been fine not being able to make the order at all. Instead I was allowed to make the order and assumed for the next month and half that I was going to be receiving a Switch on day 1. Instead I will have to wait for who knows how long and when I do buy a Switch, it will not be from GameStop. There are too many options for me to put up with a company who clearly does not value me as a customer.

I ordered an item with limited availability. The estimated shipping arrival date when I ordered was Feb. 21. I didn't get a shipping notification until Feb 20. Was "delivered" on Feb 27, but the envelope contained nothing but a packing list. The envelope was securely sealed and had no sign of tampering. When I ordered it, there were several places I could have ordered from. By the time my order was "delivered", everywhere was sold out.

Called in to cancel my Switch because they were charging on the 25th instead of the 3rd like normal companies. They also canceled my Breath of the Wild Special Edition. When I called in to tell them they had made a mistake, they told me they can't reinstate it.

In Oct of 2016 I ordered from GameStop.com a XBOX 360 trap portal costing 9.99. The Item that was shipped was a 4.99 trap portal for a PS3 or PS4. I tried to get a hold of GameStop.com and their website only allows you to email them. Sent an email, waiting a response. Called a local GameStop store in West Jordan that told me that they are separate from the GameStop.com and didn't have a tel number said GameStop.com has gone to email. Suggested google to look up a customer service number. I will try by phone next. I hope the company can make this right. I purchased several things from their site (my history has also been removed).

When you order a 10.00 digital code for Nintendo and the site says 24-48 hours for delivery to your email there is no excuse why it should take over 10 days, and over 6 hours on the phone (between hold and talk time) to still have it not be resolved. I have been hung up on, yelled at, called a liar, given fake info to push me off the phone and promised several times only a little bit longer and still no resolution.

I bought two games for $20 and plus $2 for insurance for a year and went to take them back they would never use because the child never got the game to play men order Nintendo to play it in and they wouldn't return it. They said he'll give me $9 for the 20-something thousand I paid for the games that never been used and I had the receipt so this is why I'm filing a complaint against them. I want my money back.

So, I order a Sony VR unit with the move sticks. Next day shipping... Came in when it was supposed to except for the move sticks. They claim it shipped with them. Of course they did... Having waited on hold for almost 30 minutes for a customer service rep that is in INDIA, I finally got them to cancel the move sticks... but... I asked them for an email stating the cancellation of the move sticks showing a credit back to my PayPal account. Days later and multiple emails to customer service and I've still not received an email from them nor a credit.

A while ago, I bought a pre-owned copy of Max Payne 3 for the PS3. Since I am not a resident of the United States of America, I was only able to play the game when a got home. Disappointed I was when the game failed to install, and even more when I discovered scratches at the back of the disc. Since I was a long-time customer and that had never happened to me before, I decided not to worry, since there was nothing I could do and I believed that would never happen again.

Last holidays I purchased guitar hero from GameStop and they talked me into the membership which was probably $20. Ok that said I thought I'd be getting great deals on future purchases. Used controllers for PS4 are $55 pre-owned and start at $60 for new. Walmart has the same thing for $45. And games are the same way. Can't see paying that much markup for the same product somewhere else and since that's all they sell I won't be purchasing anything from them.

I have purchased numerous games for my son. I will never return to the Bay Ridge store. It's highly probable I will not walk into any GameStop store again. It is a very low brow operation. The staff is awful. Think the opposite of Apple customer service. Apple backs up defective products. This joint doesn't back anything up and then tells you "it's your problem". If you shop there, good luck. It's a dump.

They are impossible!!! Both my son and daughter ordered games from them -one a month before Christmas to get it FOR Christmas. No they did not send it out. We finally found their customer service number after searching for a bit (it is not on the website). We're on hold for almost an hour to cancel the order. My daughter pre-ordered a game, months ago, counting the days until it came out... Little did we know-she ordered it awhile ago and her credit card needed to be updated- the website froze every time we went to update. Called again, waited almost an hour, even though we paid extra to get it the day it came out... We will also now be getting that late and no refund for the extra we paid to get it on the day of release. I am horrified by their website which will not even allow you to complain to them. It freezes again and again and no phone number.

Very bad online order experience. Ordered an Apple Watch from GameStop online on December 26, which eventually got lost in UPS transit. Never notified that my order had been lost. Countless emails were sent to onlineorder.egain@gamestop.com but none were returned. Took a customer service call 3 weeks later to finally get a replacement order, which should come in 5-7 business days. Hopefully GameStop will improve its online ordering and customer service systems, but in the mean time, it's a very bad idea to order online from this company.

After emailing my problem to Game Stop we received a shipping notification via email and our "delayed" product was sent overnight. I appreciate the fast attention to this matter however my trust is pretty much gone and won't be ordering online from Game Stop again.

I purchased a guitar learning game as a gift for someone for this year's (2016) holidays. Got home and was removing price tags and this game that came out in 2014 was at the price of $29.99. They jumped the price up to $59.99, which I paid, for the holiday season. I think this is ridiculous and will no longer be giving them my family's business.

I ordered an online gift card and made a mistake in recipient's email address. Gamestop's website provides no phone number for customer service which is extraordinarily odd. I emailed right after I placed the order and told them I had made an error. No reply. I emailed 3 more times in the course of 3 weeks. No reply. Had to find phone number through an internet search. Yes, you are calling India. Had to speak to two reps to fix this simple matter. They were polite but I was on the phone for 30 minutes. 4 emails and a 30 minute phone call to fix an email address. I will never purchase from them ever again.

Where do I begin? I ordered a new PS4 Black 500GB, Overwatch, and Dragon Ball Xenoverse. I ordered 1 day shipping for an extra 20 dollars and it all went downhill from there. They tried to deliver it 11:05am while I was at work, they left no note about missing me so I had to track down my order by myself. Turns out they shipped my order to a UPS store, so I had to wait 2 more days to finally pick it up. If I hadn't done some extra prying they would have thrown away my order.

Wow! Where to begin? This is the first time I've ever made a mistake entering the wrong email address and the company's server didn't check for its validity. There was no way for me to correct the email blunder at Gamestop online site because, well, the edit email needed my valid email address just to send me the code to change it. Ahhh. So I called the Gamestop customer service, if that's what you want to call it, and received a snobby Indian rep. I imagine with all of peeved customers calling Gamestop, the Indian rep was probably having a bad day. To make a long story short, I just asked for a refund. It's common practice to send an email confirming the incident, but the Indian with an Attitude got upset when I asked to have an email confirmation sent. Needless to say, I lost my cool and, with every expletive I could muster, ended my call. I will never purchase another game, or anything else, from Gamestop again.

I called the store to see if they could help me with a matter and they couldn't. Went on Gamestop.com and called the 1 800 number. I can't believe the poor service. I waited on the phone for 2 hrs and 3 minutes!! Gamestop should really try to work on their poor customer service. Why would I hold on for 2 hrs? It was on speaker and went on with my clothes folding and washing dishes and just curious as to how much longer it would be but I hung up. Read the reviews too! Does not surprise me!!! Shame on you!!

I bought a GameStop gift card for my son's birthday and when I used it to purchased online it didn't work. I called customer service, waited for an hour and told me that the card was already been used. I complain and told me that they will send me a replacement card. I got a new gift card from GameStop and when I used it I have the same issue. I called them again. Waited for almost 2 hrs. and told me that the card was already been used. I am not sure what is going on here. I think they are just ripping off the consumer. I had a worst experienced with this company.

I purchased online a gift ecard. My account was immediately charged. About 20 minutes later the recipient received the gift card. He took the card to the Gamestop store in Arlington Heights, IL and it SHOWED 0 BALANCE! No gift. I could not find a customer service phone number, reviewed every area of the website. Sent an email, rec'd a confirmation of the email with notes to go to the website! I am waiting for a response that is real by real people. I will NOT do business again with this group!

Ordered a Wii bundle on Black Friday 2016. Opened sealed package on Christmas Eve to put it under the tree for my 5 year old son. To my horror, the console was not in the box, only the controller and power cable. Had to explain to a 5 year old that Santa could not deliver his gift. Called Gamestop and was on the phone 2.5 hours to speak to a customer agent in India. Could not understand her. I was told a replacement would be sent out and that I would receive a confirmation email. It never came. Called again today and I was on the phone for 3 hours. I was told there was no record of my previous call.

So I ordered a refurbished Nintendo 3DS XL, a copy of Pokemon Moon and a Nintendo Charger from Gamestop. The first thing is they charged me ~10$ to deliver, it's my first time ordering online from them so that seems fine, but it shouldn't be this way since I paid over $200 for these products and they can't offer me a free shipping? I later ordered a refurbish New 3DS XL that comes with a charger and an 8GB SD card from eBay for the same price they offer for the 3DS without SD card and a separate charger (New 3DS XL is better than the 3DS XL) and also a copy of Pokemon Moon from Best Buy without getting charged any shipping fee. Then I went ahead and tried to cancel my order from them. Surprisingly they don't have a cancel function for guest order on their website. So I went and do some research to find out that you have to email or call them to cancel your guest order.