Gamestop Reviews

GameStop has been absolutely atrocious in terms of customer service. First, my package was lost, then when I tried to contact support I spent 2.5 hours on hold. And when I tried to send emails to support for help, I got 0 replies. Same thing when I tried the online chat, I was told I was first in queue and my chat remained open for 12 straight hours with no reply. Then after all this, my package was 2 weeks late and incorrect. Not only won’t I never purchase anything from them ever again, I will never recommend them to another person.

I bought Doom Eternal for PC. They gave me a code but it does not work and they refuse to refund saying it's against policy. I recommend if buying doom eternal do not get it from Gamestop and will be seeking legal ramifications to get my 60 dollars back.

I purchased a PS4 slim 1 terabyte new from Gamestop in Fairfield OH for Christmas 2018. The system is 1 year and 1 month old. I had spent 500 dollars on everything I had purchased. I had never had any complaints or issues with the staff in the store until today. Allison was obviously put off by my questions to how I could go about checking on the warranty, having the console fixed, etc. Even so much so that my 13 year old even said something about her attitude. I'm sure anyone would agree a product should last more than 1 year. I am also sure that had she spent the $500.00 that she would have asked the same questions.

The Xbox one x is currently on sale brand new for $349.99 so I went online to GameStop.com and ordered a new Xbox one x gears of war 5 bundle to be picked up at a local GameStop location. The next day I went and picked up my new console. When I got home I opened the box and started to unbox everything, the console itself was full of fingerprints and dust so I checked the box and made sure it said new which it did. So I plugged everything in and turned the console on, at this point I realized the controller was already synced to the Xbox. I then went online and registered the console to find out it had been previously registered with a warranty expiration of 12/26/20. I took this console back to the same store I purchased it, explained what happened and exchanged it for a Xbox one x division 2 bundle (all they had in stock).

DO NOT SHOP at GameStop unless you are a criminal because that's how everyone is treated by their policy. Shop at Walmart, Target, BestBuy, Gamers Etc, or any other place that actually have companies where there are people in their company outside the store will do what's right even if the people in the store aren't always the best representatives of customer service. I couldn't even get someone higher than the incapable, disrespectful, uneducated (relating to California Law... calm down people) store manager Vanessa to discuss the situation with me. Cowards. Plus, this is over a $40 controller COLOR! I just wanted a different color, which the other store (and practically every store in the world would tell you) told me I could do when the color came in.

I ordered Two Nintendo switch lites from Gamestop.com during a thanksgiving promotion. Each order qualified for a $25 gift card. Gamestop didn't communicate to me that I had to especially call their customer service to get the gift card!! When I called later they said I can't get the gift cards now because the coupon has been removed from their system. The customer service rep just asked me to call corporate.

I ordered a PlayStation 4 refurbished in the second week of November. Received product first week of October and the controller did not work. It is now January 9th and I still have not received my controller after returning the old one and them receiving it over a week and a half ago. Every time I call they keep telling me they don't know what's going on and "I'll resend it". Within 2 days I get an email saying order was canceled and have to call all over again. And they wonder why they're going out of business.

They were going out of business in my area and we saw a sign 20-30% off everything. So we went in to have a look and saw a keyboard. With 20% off it would have been about 25 dollars. Next week I saw a sign saying 50% off so I thought about that keyboard and went in. The same keyboard I looked at was marked up to 115.00 and 50% off would have made it 57.50. You know I'm glad they are going. Bunch of crooks.

I purchased a $50 GameStop gift certificate online for a young person before Christmas and it never arrived to either the young person's email or my email even with repeated calls to their horrendous customer service center who kept promising that the gift card would be emailed within 3 days of my complaint. I repeated this drill numerous times with their customer service center. I even tried to contact their corporate office, and they do not answer their phones since everything is routed to an email. When I asked to speak to a supervisor in their customer service center I was on hold for way too long.

I ordered two items over a month ago and they immediately withdrew money from my account but have yet to ship the items to me. It's been almost a month now. They immediately put the items in a "Shipped" status (December 1st) meaning they have created a UPS label for it, boxed them up, and it's waiting to be delivered to UPS by them. Because of this, they refuse to cancel or refund the order, yet they are hanging on to my money with no sign of actually sending me anything. I've sent them numerous emails with no response. I've talked the them on the phone (after over an hour wait on hold) and they promised me a refund in which never happened. Is this not some kind of fraud?

I stopped buying games from these people decades ago because even as a little kid I didn't like being raped. They pay you pennies for your used games and then sell you someone else's used game for a huge mark up... But they were having a sale and I decided to purchase from them again. Big Mistake. It was the digital copy of a game that I could have paid more for at many other retailers, but I would have received it in a timely manner. Not at LameStop. They want to make you wait 24 to 48 hours for no reason. Not to mention I tried to order it a couple times from my phone to no avail, and eventually succumbed to making the purchase from my desktop. GameStop? More like stop buying games from us.

Ordered a PS4 recently and my account was charged fraudulently $86.47 and has yet to be returned. I made the purchase. 30 minutes later a unknown charged was charged to my bank account. I’ve already paid for the product and never received my money back for the fraudulently $86.47. I am pissed. I will never order from GameStop online again ever.

They rip us off over remote controlled, trade in games when new one already out I bought it then want to trade in to other new games. That was before 30 days. I'm really really pissed off at Gamestop. We my family refused shopping at Gamestop anymore. We are going to Walmart or Target that not rip us off. The deal is awful. I'm deaf so I was playing remote. It electric shock me then keep vibration. No my hand aren't wet or nothing. So I turn device off then back on then it keep vibration. I never seen this before. I never deal with like this. It shock you then vibrate it preowned. It's serious rip off. I hope everyone stopped buying ** at Gamestop to save their money and value etc. This Gamestop isn't good which mean bad for business. I'm very stressful near time soon Christmas. I ain't gonna keep buying stuff. I got get gift for my child but Gamestop ain't no good at all. I'm learn my lesson. Never again.

I purchased over $300 worth of Overwatch Ultimates figures on Black Friday for Christmas gifts. They were running a $10 discount per figure with free Overwatch Mask w/ Any Overwatch Ultimate Figure Purchase. While the transaction, shipping, etc. went relatively smoothly, I never received the free mask(s) nor any instructions on redemption process.

This review is going to be EXTREMELY long, but worth the read. I wish I could give this store more than 5 stars, and I've never even been there yet. The reason for that is...Bob. Bob deserves ALL the stars...and the moon...and the sun...and the Galaxy itself. Bob is a hero without a cape (or maybe he has a cape, I don't know, I've never met him so I'm not sure what he's into).

Wanted to let you know that your power up customer services is the worst I had to deal with. Because my husband didn't click a button on an email from 12/22/2012 I was told to fully activate the account I would have to sign up for the free membership, wait 24 hours then call back to have points transfer to new card that takes 2 to 3 days. Never got an answer on if you would credit me then to a power up plus member since that's what I currently have. Then when I asked for a supervisor I was on hold for over 40 mins before me and my husband said forget. You lost a customer out of us. And we just bought a Nintendo switch game system and games. I will let everyone know about my experience and I will order online from anyone other then you from now on.

Hi, I purchased gift cards for Sony PlayStation, order was not instant, it was a digital download content, so it should have be quick, but no, 12 hours later I emailed the order process department to inquire about my order, they canceled my order without question, what kind of service is this? Wow, will never buy or purchase from them ever again, I should have surf Best Buy website instead.

Bought a game from the Bridgeville Pa. Gamestop which is about a 45 minute drive from me, only to get almost home and the store called to say they forgot to put the disc in the packet. So turned around and drove all the way back, the associate did apologize, however him or the manager could cut me a break or store credit, something for their foul up, also traded in five good quality games, but not happy at all with their service, will NEVER buy anything from them again, TERRIBLE service.

Got a gift card for $25.00. CAN NOT USE IT ONLINE. The card says you can but Gamestop has changed their policy and now you have to go to the store to use it. Nearby store is 2 hours away plus they have items you cant buy with it. Nowhere does it say that on the cards. I will never again trust in this company to rip off.

They sold me a resealed game as brand new. When I got home and noticed the disk had fingerprints and scratches on it I went back to try and return it. They refused and said that they commonly reseal their games and that they wouldn’t accept a return because it wasn’t new. IT WAS NEVER NEW IN THE FIRST PLACE. Last I checked it was illegal to take products out of their factory seal and sell them as new items, apparently Gamestop doesn’t care to routinely break the law. Don’t support this company and their illegal business practices, I know I’ll never shop there again.

I bought The Sims 4 game as a digital download code. I got an email saying it was being processed and I would receive an email when it was ready to be downloaded and with instructions on how to do so. After 3 days of waiting and calling customer support and being on hold for hours until giving up I still didn't have my code or know how to download it. I had to search the internet and Reddit for how to find my code and how to download my game all on my own. The people in the physical stores are great but please DO NOT BUY GAMES ON THE WEBSITE! I am very frustrated and even more so that I can't seem to talk to a real person when calling the customer service number. Just go to the physical store to get games.

Went into the Brookline shop to trade some games with my 12 yr old son. Wasn't greeted and both employees on duty stood and stared in a defensive stance. Not trying to get into problems while I have my son with me. Trying to please my son I had to deal with rude customer service and weird looks from both employees that also wouldn't fulfill my request trade these games for a gift card. Get the rest back in cash. I have an extreme game collection so I do this regularly and never once have I been treated the way I have. And calling corporate does nothing. They won't even accept or hear my complaints.

We had purchased an extended warranty on a Nintendo Switch. The unit somehow had gotten wet and the warranty sticker was no longer readable. The store manager went the extra mile to make sure it was indeed under warranty and had called it in to ensure he could give us a replacement within a timely fashion. The warranty was OK'ed and we walked out of the store wqith a new unit within an hour.

I love the store. Great prices and product. It's just a few of the employees that work for this company really should work on their customer service a lot better. Be more attentive and understanding. Execute 1st come 1st service.

Gamestop is always a good place to go for new things to see and maybe some older things on sale, all related to video games of course. I wish there were more used video games in the stores like there used to be however.

Even if they are busy the staff always greets us and makes sure we find anything we are looking for. They have helpful suggestions and give topnotch service! My sons love going to Gamestop because of all the items they have and new things they find.

We love this store. The employees have gone above and beyond with customer service. They always have a good stock of merchandise. It's always a joy going into the store. We even joined the Gamestop Powerup Rewards. Not to mention the store is in a very convenient location.

I like Game stop for some stuff, but I feel that they are very overpriced on most. When buying a used system Get the warranty! They act like they never seen you if not. They look in the system and can’t seem to find anything. Thats the game they play.

I usually buy things on the internet. In this case, I had to purchase on the internet and then pick it up in the store. It wasn't super convenient. It was tough to get in touch with the store and make sure they had my order and also to confirm their store hours. The folks in the store were polite enough.

My grandson wanted gift cards to play an online game. After unsuccessfully trying to purchase an actual paper gift card online I decided to try a GameStop in my neighborhood. The staff was extremely helpful and understanding and best of all, did not make me feel old and stupid!!! The cards actually game with small amount bonus gift cards, so the value was also outstanding.

The Vallejo GameStop is always busy. One day, early evening, it was packed. But between the three guys that were working my kids got there questions answered, products searched for, and checked out without a huge wait time. We have been coming here a few years now and the staff has always been helpful, knowledgeable, and polite. I have no complaints and recommend the Vallejo GameStop staff if you have questions or are trying to locate something specific.

This is my favorite store to go to to purchase games for my family. The staff is always up to date on the current new releases and can always point me in the direction of age-appropriate games for the little ones in my life. I always get their opinion on new systems as well as controllers, headset, etc. before buying.

Walked in tonight to be able to get my boyfriend a copy of NBA 2K20 and I ended up being given free items that would no longer be in their system because they know I love Funko POP! Figures and have come in just to buy them and nothing else. It was really awesome! This is the best GameStop I’ve ever gone to.

I like that the store sells really cool action figures, and that is what I purchased as a gift for my brother when I was there last. Everything was displayed nicely and the staff was friendly and quick when I checked out.

Excellent customer service, knowledgeable, friendly staff, clean, bright store, vast selection of games and consoles, a variety of other items for gamers and non-gamers, excellent gift ideas including gift cards.

My experience at GameStop never is easy, every time I go there the line is long then after waiting for nearly an hour for them to never have the game I’m looking for so now I’m back to searching for something else for my son. There is never anyone to assist you, it’s always one worker in the store and that is very unfair.

GameStop is not a bad place, they are making their money. They have a good selection, it is not hard to go in, pick a game, and head home to play it. However they are more pricey than others! My biggest note to anyone shopping there it is NOT worth trading or selling anything back to them. You could buy something brand new and sell it back or trade a week later for whatever reason and they offer around $1.00. It is not worth it in anyway shape or form. I don't understand why they even offer the option. It feels disrespectful to the customers.

It was an easy experience from start to finish I must say. The guys behind the counter were nice enough but they have to spend more time paying attention to customers rather than talking amongst themselves about which new releases they are currently gaming.

I purchased a PS4 for my son last year Dec. 2018. His system started overheating, and I needed to have it serviced. I went to my local Gamestop, at Gateway Mall and spoke with one of the Reps. He was very helpful to say the least. He advised me after he pulled up my information by my phone number to bring the system in, so they could exchange it for a new one. I'm sure you you didn't see me mention anything about receipt. I was so happy he could pull up my info and the warranty that I had purchased along with the system. I bought the PS4 back and swapped it with a new one fresh out of the box. My only issue was that I had to purchase a new warranty for the new PS4. I have to admit, it's way cheaper than buying another system for my son.

I pre ordered a video game from Gamestop and paid extra for their Edge shipping. Gamestop advertises that your game will be delivered within 2 to 4 business days of a pre ordered game's release. It took a week just for them to process my order and a week after the processing to deliver. I contacted customer support, I felt my email to them was polite and fair, yet they didn't even bother to get back to me and I was never offered a refund on the shipping. This was especially annoying to me because I was planning to review the video game on youtube and make some guides. By the time I got the game the hype on it was done and many others had beat me to it, so there was no point.

I always enjoy a visit to GameStop. The store can sometimes get busy but the staff are always friendly and helpful. I have not only purchased new and used items, but I have also traded old hardware and games too and every time it is a pleasure. I wouldn't hesitate to recommend Gamestop as I have been to many of their stores and the work ethic is always the same. Good job GameStop, keep it up!

I have always thought that GameStop was unfair in terms of trade in value compared to resale. That being said it’s a little crazy that I had to sell a game for 20 dollars only to have the same game sold back to me at 300 percent inflation. I understand the need for a profit but that’s a little outrageous.

The GameStop is a great place to shop for my son. He plays with his PlayStation 4 and I can go there and find games that he is looking for. I think you get better customer service there then going to buy them at Walmart. If you are looking for something specific they will go to great lengths to help you. I love shopping there because I can find what he needs for his gaming systems.

I really do like shopping at GameStop. I feel like I get a great value on what I buy, and they usually have wonderful customer service. It's also a fun store to shop at. Thanks GameStop for all of the fun over the years!

My final thoughts on GameStop is it’s a really good shop for gamers like myself. I would highly recommend it for anyone who likes to play video games and needs a shop to buy video games, action figures and more, also the employees get along well with other gamers.

Shop GameStop quite often for gifts. I shop different locations across the country. The employees know the products and have always been extremely helpful in helping me make good choices. They have great selections and make it easy to have gifts picked up at other locations. The back up their products & are really helpful in an emergency, a kid on a 900 mile road trip without a game charger constitutes an emergency. Great selection on used games & related game merchandise. Worth checking them out.

After Five phone calls to their customer service (each wait for about an hour and a half all five times), I was discussing my Dreamer edition of Link's Awakening and its respective amiibo. I had received an email saying my pre-order from March 2019 is on hold 4 days before release. I went to my local Gamestop and discussed it with the staff. They managed to handle the situation one million times better than their customer service sites. Anyway, the store manager(s) called their own private gamestop number for customer service and managed to reassure me it was a site bug, "its fine, and your order will go through" is what I was told. I get another email saying my order is still on hold. I go to the store again and the staff were nice enough to call again and reassure me. That same evening on the after the second visit I get an email confirming my order, great, then TWO HOURS LATER I get an email saying my order has successfully been cancelled.

I went to try to return my game or exchange it. They told me I couldn't do it then the store manager on Silver Spring in Milwaukee was very rude and said they can give me back 3.00 off a 30.00 game. Wow. Mind you it haven't even been 30 Days yet since I purchased the game and in the middle of playing the game the sound went off. Gamestop isn't the store I once liked. Not no more.

GameStop.com is beyond horrible when it comes to customer service. I preordered borderlands 3 super deluxe edition. I paid extra to receive it on the release date 9/13/19, today. I received the tracking info on 9/12/19 through email. I patiently wait most of the date for the package to be given to UPS. At 5:56pm I call to find out what is going on and to ensure I will receive it today as guaranteed by GameStop.

Purchased a game 8 days ago. It was not available in store, so the guys told me the game will be delivered to our home address within 5 days. The game never came. I called the store and they said they had some technical problems, couldn’t open my order details. I asked them to call me back when they open the order. They did not come back to me. I drove to the store. The sales person called someone and they said the order was not even processed until today, they will be shipping it and will send tracking info to my email address. No apology. Nothing, like it’s a normal thing for Gamestop.

Ordered a VR headset for my ps4. Had my money go into pending with the bank for my order to be cancelled next day. I call support and get told it was on my banks end and my card wasnt authorized. After a huge dispute I finally call my bank and of course my purchase went smooth on my banks end. Everything went as should with my money being taken out of my account pending to Gamestop. So I call gamestop support again and wait 2 hours for a representative. Just to get someone who can hardly speak English and gives me terrible metaphors and stories about how they service 99 people out of 100 that all go perfect. I ask for a supervisor and get ignored then eventually hung up on. This company is dedicated to not accepting responsibility for their issues and mess-ups. The representatives are ignorant and rude. Worst service I've ever received in my life. They dont deserve ONE star.

Janiece from store 2955 was very polite and patient with us. We came in to trade our 9yr old son's Nintendo Switch for a PS4. She was very informational (especially her knowledge about Fortnite). She went above an beyond to make our experience great. We left the store very satisfied that day. She is a great employee and is very good at her job. Thanks again Janiece!

Ordered a fire stick in the store online. I was advised it'll take 3 days. Now it's going on 10 days. I called customer service and they said because the shipping label has been created I can't get a refund. I told them that UPS doesn't have the product so how is it shipped?? They couldn't even answer me. But won't refund my money cash, they want to give me a first card in 2 weeks. Smh. Now I know to order only thru Amazon Prime. It was the same price with next day free shipping. GameStop sucks.

GameStop does not honor its agreements and representations. Manager 6 mos ago told me to keep the box and receipt for a headset, and to bring it back within one year if it broke. They made a point of it, and it's the only reason I bought it. Tucked the box and receipt safely in storage. Six months later the manager says, "Sorry, we will not honor." "Oh, you must have misunderstood." Well no, both my boy and I heard it clearly and remember it. "Oh, and the warranty sticker on the box does not apply, so sorry." Right. They'll get no further business from me. The only question is whether I sue them. Maybe a class action from the looks of their national reviews.

Ordered a playstation controller for my stepson, no one said that if it didn't get picked up within 24 hours it would be mailed. Well I live in Florida and they shipped it to me so they said. This was July 14 that it was shipped. Well it is now August 5 and I have yet to receive any controller. I reported it to the post office and I need a receipt. Problem is that the website will no longer let me onto their website. I requested a new password this morning and it's now 6:02 PM and I have yet to receive the email. So I called, get put on hold to listen to people talk about games. I don't want to hear that. It was annoying. Please put me on silent or put music. Well the outcome was that I have to wait up to 2 hours for a copy of my receipt to send to USPS. I will never ever shop at Gamestop. It was absolutely the worst experience ever.

Got email thanking & informing me of order confirmation for pricey Xbox item purchased & sent to some person I never heard of. Help line is answered with “Welcome to Windstream.” What is up with that?

My $25 Gamestop GC wouldn't work online. I called customer service & they told me they would send a $25 digital GC to my email address within 3 days. A few weeks later, I called to see what the holdup was, and they said they did send it. When I asked them where, they read me my correct email address but with 2 numbers added after it. They said they would send the $25 GC to my correct email. 7 days later, I called again to tell them that I STILL had not received it. Again, they tried to tell me that they sent it & to check all of my folders. So now I'm really mad & feel something fishy is going on here.

I applied for Gamestop CC through Comenity and was approved for 250.00. I maxed it out for Christmas trying to build my credit. Paid it off last month paying over what was due and owed nothing. Paid on time. Was charged late fees every month. I didn't notice until my balance wasn't going done so I paid it completely off. Last month I get a notification from my credit report saying my Gamestop account was closed. I called Gamestop cc and they said yes due to inactivity. I'm like I jus paid it off last month. I don't use it every day. She couldn't give me anything else but that reason I called Comenity and again no answer but you will get a letter in the mail. I asked what other cards do I have with y'all. She said that's the only one. I said thank God.

If I could have provided ZERO stars, I would have. GameStop is awful! On Saturday 5/11/19, I went online and purchase ONE $40.00 digital gift card to be given to the neighbor for his birthday. I immediately received an email from GameStop claiming my bank declined the purchase. I called my bank who assured me that it was not the case. So, I called GameStop back, who suggested that this online gift card would take 3 days to be released to me, after the "per-authorization" was approved.

Navarre Avenue Oregon OH store BUYING KNOWN STOLEN ITEMS. I stopped in after tracking down the thieves of my children's XBOX ONE and them giving me the location they sold it to and also the name on the ID they used. I walked and and identified my equipment on the shelf, explained to the gentleman who was there and that I would like to get it back and pay for it again. He told me to get the police and file a report. Which I already did but when I left the store he removed the item from site. This is beyond shady and these companies are striving off of crackheads stealing and them fencing and reselling. BOYCOTT GAMESTOP.

I call in to see why my Powerup Rewards was in the negative. Waited on hold for 45 minutes and then got told that the system gave me more points than I had on there. So the guy I was talking to told me that this very rarely happens and there was nothing he could do. I Love Gamestop but I don't know if I will recommend them anymore.

Let me be real for a minute. I love the Gamestop store I live by, the people who work there could be considered family. Although I ordered something online ONE TIME. I order a PC that I can’t buy in store because I really wanted to give Gamestop my business. I get a good and fun delivery date of about 4 days later. Fantastic. Well turns out...no. I ordered on the 12th of April and it still says processing on the 18th? Well okay! So I followed my sad broken heart and went straight to Twitter as all good millennials do to solve their problems.

I tried to place an order through the online store. I used 2 gift cards as payment but I received an error message saying the purchase cannot be completed. My order history confirms there was no order but both my gift cards were left with a balance of $0.00. I called their customer support and they said the cards still had their original balance but the Gamestop.com site and gift card balance checker still say the cards are empty.

Gamestop decided to cancel my order without attempting to contact me. When I told them I didn't authorize this they told me I would have to place the order online again. The items are not available. They told me I was just out of luck. Very terrible customer experience.

I placed an order over the phone because their website would not allow me to place an order for a particular item. I was told the item was in stock and they took my order and payment information. I called today to check the status of my order. I was told my order was cancelled. I received no correspondence, written or otherwise, from Gamestop about the cancellation. The item I ordered is now out of stock and unavailable for purchase. I have been ordering from Gamestop for almost 13 years. I will no longer be giving them my business.

I have saved my Gamestop Power Rewards points for several years now and DO NOT use them at all and save them for big purchases. In which I was saving for a new console come next year. My account was hacked and all of my points were used fraudulently. In fact, there is also a huge error as the person that hacked into my account and used my points have made my points now go into a negative balance. My original balance was approx 150k points which is equivalent to $150 in store credit. It is now negative almost $250k points which is equivalent to me owing $250 which is impossible. I not only have been a loyal member of the power rewards for years on top of years now, but I also pay for this membership and the ability to earn and save my points.

I traded in eight games and was told they were worth $39.00. That is less than $5 per game. One of the games was the newest God of War, their used price for this game was $37.99. It's a damn shame a company has to take advantage of its customers like that. I will never shop at Gamestop again. I will also tell all my gaming friends to not shop there. As if they don't make enough money off of new games at $59.99.

I purchased an Xbox One S from the store on 2nd street. I had the game for 2 weeks and it just didnt work properly. I spent 200 plus in the store and there is a warranty. David told me they do not have anything in store to replace the broken game system. I was within my warranty but the best thing to do would be to find another store and take it there. I asked him to call the stores manager and he refused. He said he could sell me another game but it would cost another 200 dollars. Nice Gamestop. You ripped off a single mom with a child. This was in Louisville KY close to RofL on 2nd street.

I paid $50 for a used game. I've been a customer from GS for YEARS and usually buy used (not normally burned). Got a 2 disc game with a 1 disc case. Now I totally get that I'm buying used, but come on. At least send me a 3rd party case, or a broken case so I can protect the discs... I received 2 games in those paper envelopes sandwiched in the 1 disc case. That was my first and last experience with buying something thru gamestop.com.

I never receive the Nintendo DS that my son order since January 2019... Called the customer service and filed for item was not received... They told me that they will send a new one out... Called again to do follow up they said no one filed for the what happen so they said they will file it. So I thought everything will be fine because they that told me it will take 7 to 10 days. So I again feel that everything will be fine until 7 to ten days and I follow up again and I just find out there will be an investigation first. Really??? I remember the last time I called was Feb 6 but the case was filed Feb 18 really... This is so ridiculous.

I purchased a Nintendo Switch for my daughter for Christmas. The offer came with a $50 gift card which we have never received. This was supposed to be a part of her Christmas gift and arrive before Christmas. I would not have bought the Switch from Gamestop had I known how horrible their customer service is. We never received our $50 gift card and I have called customer service multiple times. When you call, you have to hold for 10 min minimum no matter what time of day you call. I was told that they emailed me the card and that it was cashed. It wasn't cashed by any member of my family and we never received the promised gift card. I find it sad that they do not care about how they treat their customers. I will not be going into Gamestop stores ever again with my daughter or purchase anything online.

I am very disappointed about Gamestop for not having a bathroom. Every time I go there guess what. There isn't one. I get so mad that they have no bathroom and sometimes I get the thought of suing Gamestop but nah. I think not. Al the kids won't be able to buy games but if they don't have a bathroom the next Gamestop I see I'm going to buy a RPG and blow it up then I'm going to sue it. I'm tired of going to Gamestop and having to dish Gamestop, make a bathroom or else.

Ordered a refurbished iPhoneX for Christmas. It was delivered late. Took to AT&T for SIM card. Was told it was stolen. Service told me to exchange at a store and stores told me they can’t sell but turn in to headquarters. They then said I needed to return before they send a new one. Sent it back next day and took over 2 weeks for them to receive and they told me they would send another out ASAP. Next day received notice from PayPal that transaction was cancelled. When I called again, they told me they were not going to sell me one. They even stopped answering calls from my cell so I had to call from another phone. Horrible service - do not waste your time. We found another website and all good. GameStop even sent a link to review them that didn’t work!

I could not tell you yet if the game was any good. I can tell you that the online ordering experience was complete trash. I am an "elite pro" member at Gamestop - a status that I paid $30.00 for last year before the elite pro program failed (my status as elite pro expires in April of this year). With this, I am entitled to free two day shipping. Neat. Except that Gamestop instead charges an exorbitant handling fee that is over 5 dollars. After I placed the order, I tried cancelling it online only to have the website hang-up on me every time I went to submit a message requesting the cancellation - note that this was only a few minutes after placing the order. So I let the order go. 6 days later (what happened to two day shipping?), a package arrives. Right box... wrong game! Amazing.

I purchased a PS4 for my son for the Black Friday 2018. I received the additional accessories I ordered, controllers, games, charging case, downloaded online card and insurance. It all arrived. EXCEPT THE PS4!!! I started calling 2 weeks before Christmas. Told to give it a week. They will get in touch with UPS. First of all I emailed multiple times. NO ANSWER!!! Sometimes the wait on hold is up to 80 mins. at times. To speak to someone who's not even in the US! They give me a different order number to try and track it. No use. I filed a complaint with UPS as well. I've spoken to GameStop 4 times already. Finally I asked for a refund of the console. Still waiting. It been 20 days. So far no refund. WHAT RECOURSE DO I have at this point. The PS4 Call of Duty bundle was expensive. Also I have all accessories for a game console I can't use. What do I do? This was the worst Christmas gift for my son, because he never received it.

GameStop is, by far, the worst and most despicable company I have ever dealt with. I've been a loyal customer for almost two decades and I just had the most important purchase I've ever made from them cancelled on me due to their own incompetence. I called customer support and they had the nerve to insult me by issuing me a $25 promo code, for an original over $400 purchase, that can't even be used in store. I will never, EVER purchase from this **, ignorant, disgusting company again and I will make damn sure everyone I know doesn't either. I will also post this review everywhere I possibly can.

I bought 2 different headphones/headsets for PS4 from a GameStop both of them broke within months. The store did not want to exchange or refund my money. Spent well over $80 on each set. Never spending money at this store again. They just wanted me to buy more headphones. Save your money and go to Best Buy!!

This year my teenage son decided to save his money to purchase his own video games on Black Friday week. On November 26 my son went into our local GameStop located in Westfall PA and purchased three XBOX gift cards. His plan was to purchase the gift cards and then order the games online because he doesn't have his own personal credit card to purchase the games directly online.

Purchased a brand new Nintendo Switch. We had one and thought it was broken (it was outside the window for GameStop return). Upon plugging in the newly purchased one, it also didn’t work. The issue was the television not the console. Went into store and was told they could give us $190. We spent $362.42 less than 3 weeks prior. We were then told we should sell it online as it would be better than their policy. Friendly workers in store but not satisfied.

Ordered something online from Gamestop. Didn't arrive within weeks of their estimated shipping date. Contacted Customer Support; no response. Followed up with addition requests; no response. They are awful. Don't give them any of your money. Shop literally anywhere else. Customer Support Has Not Responded In 2 Weeks.

If I could give a negative star rating this store would receive a -5! At the suggestion of a local store manager I placed an online order from them for a game my son desperately wanted because they didn't have in stock. I was guaranteed the game would b compatible with the new Xbox system he got for Christmas. I paid a premium to get this game in a hurry. It arrived three days after it was promised and there were 2 identical used copies of it, neither of which will work in his system.

The store employees are super cool, but customer service...there is none. Full of crap and non-existing. Purchased 2 games before Christmas, still waiting for that refund that they promised. Thieves at higher levels, take your money and you have to scramble to get it back.

We bought 4 Xbox ones for Christmas gifts! One of them was faulty. Mind you they were Christmas gifts. So They weren't opened right away. We also bout 5 $100 gift cards to GameStop as well! We tried to just swap the one system but they wouldn't swap it!!! I'm extra upset because now my daughter is out of a game system and her gold membership! It's disgusting that I could spend so much money and they won't swap it out. I've gone to their store and called corporate! You're absolutely disgusting! No more money from my pocket will be spent there!

I purchased a game console in late November 2018 and it was suppose to come with a $50 gift card to be used towards a game purchase. The console arrived, but no gift card. It's been over a month and I spoke to Customer Service twice. They keep apologizing and ask I be patient while they fix the problem. It's Jan 2019 and I'm still waiting for them to resolve the issue.

Tried to sign up and purchase something online at gamestop.com - don't do it! Kept looping me back to the sign-in and didn't allow me to purchase something! Once I finally purchased a downloadable game after speaking to a customer service rep, the download was NOT available. I could have gone to a store to purchase, and wouldn't have purchased this if it wasn't immediately downloadable. I believe this is not honest advertising! If it states 'downloadable' then once I purchase this it should be downloadable!

My husband sold many electronic products to them for quite a while and took store credit rather than cash - almost $400 is GONE! Missing - no record that it even existed! He also had 400,000+ rewards points "stolen" and used to purchase a whole bunch of gift cards in small dollar amounts. These were promised back to him over a month ago and today, still nothing! No one helps you! I'VE been dealing with them about this as well. It's unbelievable that they are allowed to STEAL MONEY from their customers! Yes - Money! My husband sold them items and now has zero dollars for it!

Fraud. We bought a digital gift card on 12/21 for my son for Christmas. 12/29 and we still have not received the email gift card. 1-call to customer service, 3-emails. Zero response. Stores are fine but ZERO customer service (you call an outsourced call center that relays messages to Gamestop - maybe), and their Ecommerce software charges credit cards but never sends email gift cards...

I called Gamestop on 12/27/18 and spoke **. He quoted me the sale price of a particular PS4 game ($30.00). I offered to come in on my break from work and get it or charge it to my card and I would come the next day. He said, "Don't worry about it there are plenty. It is on sale till the first of the year." I said, "What if I come in this weekend and it is gone." He said, "We can send you one "free." It might just take 2 weeks to get there." I said, "OK" and hung up.

You are wasting your time and life if you continue to support Gamestop. Let them rot and let them die. This message is towards the higher-ups, not customer service. When you buy a new game or system, their refund system and their trade in values are a JOKE! $96+ for a barely used PS4 slim 1 TB!? Get out of my face!

I ordered a Nintendo Switch console on Cyber Monday. I called a total of 4 times and I have had it. The first time was a week after I placed the order, the rep told me that the item is in the process of shipping. I called again a 2nd time and the rep told me that the first rep gave me false information and she will file a lost claim and I should get a email update on 12/24 receive my item by 12/28. I called again on 12/24 and there wasn’t an update. Today I called on 12/28 to just cancel my order. I’ve waited a month for my item and it’s nowhere to be seen. I will no longer order from Gamestop.com. They take your money immediately but do not fulfill orders. This is not a proper way to do business. They stated that they will issue me a refund in 7-10 days. If that doesn’t happen I will be disputing the transaction through PayPal.

I wish I can give them 0 stars! I ordered a Switch console on Black Friday so I can gift it to my daughter on Christmas. UPS claims the package was delivered and left outside. I never received my package. I contacted GameStop about it and they said they would open an investigation. Weeks went by and I heard nothing from anyone. I reached back out and they said the package was lost and I would receive a refund in 3-5 business days. Over a week went by and nothing so I reached back out just to hear, "Even though the package was left outside and went missing we can't help because it was delivered." I had to repurchase the Nintendo so my daughter can have it on Christmas and GameStop refuses to process my refund. They do not even respond to my emails.

I purchased ecard gift card on 12/23/18. I received both receipt for the $50.00 ecard, along with another email with the actual digital gift card certificate with a pin number on the evening of 12/23/18. I gave the electronic gift card the same night. The child I gave the ecard to attempted to use the ecard in a GameStop store on 12/27/18 and was told. The ecard had zero balance. I called the number listed on the receipt and waited 1 hour and 46 minutes to speak with a customer Service Representative named Brian. He was rude. He told me the card was used earlier today and there nothing he could do. When I told him it fraudly used after he reported it was used by someone named Leon ** online.

I will never ever buy from Gamestop again, Cyber Monday scam, no game system received and when I call, the hold is over an hour and then they start reviewing my order and the call drops and they never return my call and I am still trying... spoke with 2 manager so far and promised they will call me back and never did. The worst purchase experience ever, they are ripping customers off and I'm not the only one as you will read.

I ordered Nintendo Switch on Cyber Monday. It was supposed to come with a GameStop and Nintendo gift card. I got neither of the gift cards and it’s a month later. I see online I’m not the only one. This company is committing gift card fraud. Beware!

No problem making in store purchases, but online is the pits and customer service is worse and usually little to no help. I have had trouble with making online purchases in the past, but they were minor. I feel so stupid entrusting this site with my Christmas shopping this year. I should've run when the site kept glitching and not allowing me to order. I finally got my $325 order and chose delivery, since some items were not available in the store. I get my box Friday evening, open it and there is nothing I ordered in the box. The stuff in the box is only worth $14 and wasn't even the complete order attached to the invoice inside my box.

I have never had a problem in an actual Gamestop store - but gamestop.com has been terrible! First - I paid for a new game - They send me a used game. VERY used, not sealed, ripped off label on it, etc. I called customer service (45 min wait time) and they apologized and said they would send a NEW game right out and after I got it I could send the old one back. A week later, when it was NOT received, I called again (hour wait time)...then I was told send the game back first and then they would give me a refund. I no longer wanted the game, just my money back. I did...

I was in GameStop in Camden Wyoming, Delaware trying to purchase a Nintendo switch game. I was waiting in line while only 1 customer ahead of me was being helped, however there were 4 other employees all behind the counter not helping a single customer. After a lengthy exchange between the customer ahead of me the transaction was complete. I then moved to the counter for the employee to turn around and start talking to other employees not once acknowledging me. I sat there for a bit while they still chatted, again without a single recognition, or a simple "I'll be right with you sir". FOUR EMPLOYEES ALL WITHIN 5 FEET OF ME AND NOT A SINGLE ONE HELPED ME! Therefore, I walked out and purchased my game online. It's no wonder this company is going out of business.

I was trying to buy something for my son for Christmas that was exclusive to them and in high demand. Their site rejected three types of payment for unknown reasons. I reached out to them and got a form email back 24 hrs later saying they would contact me. They never did. I called my bank, no problems there. Tried to purchase again, still not able to get them on the phone, and they were out of the item. Ended up buying it on Amazon for a lot more. Still haven’t heard back from customer service. I’ve had good experiences in the store but will never shop their site again. They made it clear that they don’t need my business.

I ordered a Nintendo Switch controller for my son's Christmas resent on 12/2 and paid for a rush order. I have emailed them 4 times asking them where it was as it just sat in the processing queue and not a single response. It's 12/19 and they now claim to have delivered to a locked parcel box but it is not there. They dont answer their phone nor respond to email. DONT ORDER ANYTHING FROM THIS FAILING POS COMPANY!

I never take too much time to write reviews unless I am really frustrated or extremely impressed. This was the worst experience I have ever had with a customer service department. I spent three hours on the phone with them being hung up on twice by representatives who would tell me to my to my ACCOUNT SING IN because they could not pronounce sign. They also refused to put me on the phone with a supervisor and kept sending me to the main line to hold for another hour. All of this because I was asking for a gift receipt for an order I placed online. Finally, they refused to give it to me. This is the last time I will ever order from them. I would rather go to Amazon or other sites where they have better customer service.

We pre-ordered a PlayStation Mini from Gamestop. As reviews came out we decided we did not want it anymore. We cancelled our order before the release date, we got an email confirming our cancellation. Then magically when the release date came they took $100 dollars out of our account. We called immediately to tell them we had cancelled and can they please cancel it again and refund us. The wait was over an hour on the phone. When we got through, mind you the same day the order went through, they said it was too late to cancel because it had already been processed and shipped. The best we could do is wait for the package and then physically bring it to a store to return.

I had pre-ordered a Funko Pop Toy from Gamestop a month before the toy was suppose to be released. 5 days after the release date I noticed that I haven't received any form of notification of my order from Gamestop, whether it be an email or phone call. When I called them to inquire about my order the representative told me that toy is out of stock. I asked her how can it be out of stock and I not receive one when I pre-ordered it. She couldn't answer that question and couldn't even let me know when it will be back in stock because it falls on the manufacturer, Funko.

I will never purchase from Gamestop.com again. This company seems to be a big fraud. They charged my credit card 3 times for the single item that I ordered. They canceled without notifying me. I called to discuss the matter with them and was on hold for 1 hour 6 minutes only to be told that a manager would call me within 24 hours. Well, it has been over 24 hours and no call. I will never purchase from this company again.

I ordered Madden 19 on November 26 and have yet to receive my shipment. I have contacted GameStop several times and the representatives kept telling me to check back in 2 days because there is a delay. I have yet to receive my item. I will NEVER order from GameStop again!!!

I ordered a Nintendo Switch online on Black Friday, but I haven't received the gift card for order placed. I also placed an order for Super Mario game but I haven't received the game. I called them many times, but the issue is not yet resolved. I won't ever buy from Gamestop. Very very bad customer experience.

Ordered the Switch with 35.00 eshop gift card and 50.00 Game Stop gift card. Eshop gift card was listed when I hit submit but when I got the order confirmation is was gone. Went to the store, they were very nice and fixed the issues. I asked about the Game Stop gift card, I was told it takes few days to get it. 3 weeks later I don't have it. I've called customer service as well as responded to their email where they asked to be contact if the gift card isn't received within 48 hours. No luck, no one seems to know anything. So, the fight continues to get them to honor their ad.

The stores and online business are two separate entities that rely heavily on each other. They have a preorder policy that they do not follow. The staff are haughty about their company policies and the items they have available. They paid me little to no attention when I asked to update my information for my online order that I did in store. The store I went to has had a broken window for the last 4 months. And has been deteriorating since I started going there.

I purchased a Nintendo Switch on Black Friday, order was cancelled 3 day later for no reason. "Luckily" I had bought another on Cyber-Monday, and I said luckily in quotes, because this order it's been a nightmare. The Cyber-Monday purchased was a Nintendo Switch Console, a GameStop Gift Card for $50 and a Nintendo eCard for $35. I received the console, but after almost 2 weeks, there's no trace of the gift cards.

I ordered the Nintendo Switch with Mario Kart bundle and a $50 gift card on Wednesday's Black Friday deal on the Gamestop website. I have a confirmation number saying that I would get it. My order was canceled 4 days later without warning. I missed out ordering it elsewhere for that price and I miss out on the gift card too. I contacted customer service and they offered no solution. I reported them to Better Business Bureau and they still didn't help me. Bad service. If there was a problem with my order, why not contact me so that I can resolve it and get my item? My guess is there were too many orders placed so they canceled some orders. It looks like they cancel a lot of orders. I won't shop there anymore. They ruined Christmas.

I ordered the Nintendo Switch Bundle on Cyber Monday, with a $50 dollar Gamestop giftcard, and a supposed $35 eShop card. The gift card didn't work when I placed my order online. It was valid, but was not applied to the final cost in my cart. I tried 4 times. How can a company in 2018, have a website where gift cards don't work right? I had to wait on hold for over an hour. I was told that I couldn't cancel my order, or be refunded the $50 that I was overcharged. To add insult to injury, "upon reviewing your order, this order did not include a $35 eShop credit". Worst company ever. Gamestop loses another customer, but they don't care anyway. Take your business elsewhere, or risk being ripped-off.

Ordered a Switch bundle on Cyber Monday. Since then, I've been checking my order status everyday. Got an email 20 minutes ago saying that it was cancelled! Awesome! Thanks so much Gamestop. What a complete waste of time. You have lost yet another customer.

I've tried calling several times within the last week but have been put on hold for more than an hour each time. I have stuff to do with my life, so I usually give up after the first hour of being on hold. Today I've been on the line for 1 hour and 36 minutes as I'm writing this, and it's starting to piss me off. I bought a switch on Cyber Monday with a 50 GS gift card and 35$ on the Nintendo Eshop. I was given an email about how they "would be shipped within the next day" and how "sorry Gamestop is about the delay" but this has not happened. Terrible customer service so far, I think I am just going to email them again.

My whole experience has been jaw dropping with this company. Just like these other reviewers, I have been lied to, hung up on and spent many hours on hold just to talk to another person that I can barely understand. I placed an order on Nov 22rd. Red Dead PS4 pro bundle. Came with $50 gift card. Next day 23rd I get an email stating bank declined card. Called the bank had them take the fraud alert off my card. Then called GameStop. The lady said everything was good to go. The order was going to process. The next couple days I would check the online status and it would still say Processing...

I called earlier and on hold 1.5 hours and a guy from the Philippines claimed that he reordered the game that I did not received after first he told me I have already got it. Then he told me I need to call the post office and find out where the item is but he would not give me a new order or tracking number for the reorder and when I ask to speak to a supervisor he said none was around because they was on the phone too. I call **, so now I am on the phone again to try and speak to someone else and it is 12 hours since the last phone call and I have been on hold for 1 hour and 45 minutes and still no live person. I called the store and they said they are having the same issue and can't get through to no one either.

I would give 0 star if I could. I bought a couple of games on the Gamestop website. I have used a $50 gift card and paid the rest $15 balance on my credit card. The nightmare started. They charged everything on my credit card and the gift card was charged as well. Called customer service couple times about my situation. Besides the average 50 mins waiting time, every representative gave different answers. Now I am still waiting for the answers. Won't buy anything from the website again. Horrible experience.

I bought switch with Mario Kart and $50 gift card, a used game, and God of War online on 11/21/18. I then got an email saying my credit card company declined my order. My credit company texted me and I let them know the purchase was legitimate. Gamestop reprocessed my order and sent me switch and the used game. They also charged me for the gift card, but I never got it. Yesterday, they shipped out God of War. I've emailed them three times, asking about the gift card, but no response. I tried calling them today, but I was on hold for 80 minutes, and I gave up. They basically stole $50 from me... I think their physical stores are okay though.

Nobody answers the phone. I called twice in one day. I was on hold the first time for an hour, second time for 20 minutes. I'm jealous of the few people who actually got to speak to a human. I've been trying to get back my money that was charged for a pre-order that SHOULD have been cancelled over a week ago but Gamestop doesn't like to return emails or phone calls so here we are. NEVER again. Get it together.

Website is the worst ever. I order a game system for it to tell me I never ordered anything. Used a gift card and said I never used it and then ordered twice because it said I didn't order anything then called multiple times to customer service to never ever getting a person. Even waited 2 hrs and 4 mins. Still have never got a person on the phone. Now my credit card is being charged all these charges I didn't purchase. Went to the store for them to tell me they can't help with anything. What kind of place is this? I would never ever buy anything again. This store sucks.

I ordered something online during a promo period and after waiting an hour on hold each time I called (total of 4) I got a different story each time. I called regarding my order and they also declined my reward for the promo with some illegitimate excuse. I will never shop here again!

Last eve in the Boulder GameStop my 13 year old took 15-20 minutes to convince us to buy a PS4 game he couldn’t afford yet. We checked the price listing and decide to purchase for him and he would get it from us when he made the money. As we checked out we were told the price was from Black Friday and hadn’t been changed... The actual price was $10 more. That’s it, no apology, no offer to honor the price clearly listed on the product. Poor customer service and verrry disappointed customer.

I am so disappointed right now, I ordered 2 items online that are supposed to be new. One of the items was opened, and the other wasn't even in the box. After reading that some orders are send in multiple shipments, I tracked my order and it's delivered. Main reason for buying online is convenience, and this is anything but. The box it was shipped in didn't look tampered with at all. I went to my local Gamestop today and was told he can order a new product to replace the one I got that was clearly used even though it was purchased new. As for the missing item he told me to call to address the missing item.

I did my best trying to avoid reviewing. But I will have to add my 2 cents to the rest of the pool of not so good reviews. I ordered a PS4 on Cyber Monday, I get the game I ordered and not the console. My order has been processing for the past week, on top of the fact I paid extra for overnight shipping. I've spent over 2 hours on hold trying to talk to someone, I hope they let me cancel my order and I will buy one in store. Tired of the boloney, avoid their online services and share an experience in store. Much better in store.

Placed order on Thanksgiving for Switch Mario Kart Bundle with $50 gift card. Received an email stating order was cancelled because of credit card even though I successfully purchased multiple other times on card before and after this purchase. Called Gamestop, 1 hours later, hard to understand lady won't reprocess the cancelled order and suggests I purchase it at the current full price value ($110 more). Irritating, as this was clearly an oversell on their part. Never shop here if you're expecting quality service and ethical practices.

I placed an order on 11/21/18 for the Nintendo Switch Bundle with $50 gift card. The next morning, I woke up to an alert stating the bank declined my call. I reached out to Gamestop. The lady that answered the phone was HORRIBLE! Her accent was so strong, I couldn't understand a thing she was saying and I knew she wasn't understanding me either. I gave her my order number and she gave me 5 different items, none of which I had ordered. She couldn't find my order at all. After an hour, I asked to speak to someone else and I got hung up on! I called again the next day and the guy who answered found my order in 5 minutes and advised that there was a hold on my order that he was going to remove so my order could be processed.

Ordered Horizon: Zero Dawn, The Last of Us Remastered (physical copies) and Detroit Become Human (digital download). I ordered the 2 physical copies November 22nd at 10:24 am Pacific time and the digital code on November 27th at 8:55 pm Pacific time. I just now received The Last of us today 11/30 and Horizon Zero Dawn is still processing (ordered them together at the exact same time). Meanwhile, Detroit Become Human has been cancelled for some reason... Did I mention this was all done with the same credit card? If you call customer service you will just be on hold for hours. Your best bet is to not even shop at GameStop unless absolutely necessary. Hell, I'd rather go to Walmart. This company is horrible. They don't care about the consumer at all.

Ordered the PS4 Spider Man bundle for 199 on 11.21.2018. They took the money, waiting and waiting, then Monday, I find extra money in my account. Tuesday the extra PS4 game was delivered (one day delivery that I paid 18.99 for hoping to get the PS4 quick). Then Wednesday the 28th, received notification that the system was no longer available, then I received email stating that there was an error with my card. Fixed that... (Like why'd they even give me the money back?) Thursday (Today) I have been on hold for (wait, lemme see) 1:44 Minutes... Think I am just going to cancel my order, I've called them about 5 times in the last week, each time took hours to get someone that couldn't clearly understand me (I love everyone, yet need you to understand me) and it's just not worth the "Savings" it's been more of a headache! Thank you for all of the reviews, it helped me make my final decision.

I don’t usually have a problem with in-store interactions but I made an online purchase and half of my order had not shipped 8 days after ordered. I contacted customer service and was put into the queue to be called back. I finally received my call back 4 hours later and was put on hold for over an hour. It seems like their queue system is flawed. It’s ridiculous to be called back when the next available rep is available but I’m still on hold for well over an hour.

Just need help with something simple, a receipt reprint and this company can't be bothered to pick up the phone. This is my second time calling and the first time I called I was on hold for 40 minutes and then hung up. This time I am on hold for over 2 hours. Ridiculous company, no longer buying anything from them.

I received an email this morning (1:53 am) that my $50 gift card has been sent electronically. I tried to make an online purchase this morning but it stated my card had "no remaining balance." I emailed customer support and about 30 minutes later I receive an email from Tier One looking into the matter. Still waiting for a resolution. This was in regards to the Nintendo Switch + $50 gift card + $35 ecard for $299 promotion.

Placed a gift card order 3 weeks ago, and still have not received it. I have called them multiple times to check on my order only to be given the runaround after waiting on the phone for hours. Not sure what they are up to, but they're taking money from customers and not giving them their orders. When I check the status of my order online (using the emailed confirmation number) it says no order is found. FRAUD ALERT.

I had ordered 2 games. They sent one. I emailed them with no response. I emailed them again and again and again. No response. So I tried calling them. Said the wait time was 60 minutes. So I waited until the next morning. When I called again the wait time was still 60 minutes. Tried again in the afternoon same thing... 60 minutes. This time I left the connection and set the phone down. 2 and a half hours later still on the waiting list. Finally hung up and just decided to give up. It's a typical company that's bent on ripping the public off. There's nobody there to help you. It's just a scab to rip online shoppers off and nobody gives a **. Will never shop their website again and I recommend nobody else does. Don't know if you'll get what you ordered if you get it at all. Let's shut em down because from a consumer standpoint... They SUCKKK.

I placed my order for my Xbox One on Thanksgiving. I get it - wait a day for the order to process. So I called yesterday Tuesday and was on hold for 7 hours and then I waited for a CSR and spoke with her she was not very helpful and couldn't explain to me while my order is still processing. So when is the damn order gonna process. And I have to wait til 6:30 pm for a callback from them today. So this should be interesting. And why am I getting ** about something I bought?

I ordered a switch on Cyber Monday, which came with a $50 gift card. The gift card arrived in my email the same day (yesterday). When I went to use the gift card today, it was reading a $0 balance. The cashier said this was not the first one of these she had seen. I have now been on hold with customer service for 37 minutes and 44 seconds and have yet to speak to a human being. It makes you wonder, if enough people don't even bother calling, or try to call and give up, that is a brilliant move by Gamestop. P.S. Still on hold.

I placed an order for the Switch and four games. Gamestop never sent the Switch so I returned the games. After returning the games, they were supposed to refund me, but they never did. I complained to them, requested for a refund, and now I'm looking to sue them. I don't know if others are in the same boat. Let me know, ** if you're in the same situation. I don't know why they are doing this to their customers like me and others.

It's been a while since I dealt with customer service that was this bad. I ordered an Xbox around Black Friday but order was put on hold due to credit card issue. I cleared it but order was in "processing" and "open" phase for next two days, then was cancelled. I called customer service and wait in the queue for 58 minutes to hear them say they can't verify what the credit card problem was on their end and told me to place a new order. I create a new order but after submitting it, their site says my account reached a max. for the item so the order gets cancelled. Their system cannot recognize that the previous order was cancelled.

I ordered a Switch for my son on Black Friday. I wanted to use a $300 gift card to buy the Switch which was around $300 before tax. After tax, the amount was about $320. I entered the gift card and I used PayPal for the rest. I was very careful entering the card and I made sure the gift card was applied correctly. The site put everything on my PayPal and even double ordered the "Switch". I was able to cancel the duplicate. The online site didn't use the gift card at all. I shop online all of the time and I was careful not to make a mistake. I even received a screen showing the gift card for $300 and the remainder going on PayPal.

Placed an order online. Received a note that the transaction didn’t go through because my credit card company flagged it. They gave me two days to call and resolve it. Went to the store and they told me good luck. Tried to send a message multiple times and their site didn’t work. Called and was on hold 1.5 hours. Rep said he would change the status to processing and send me an email. 3 days later and still no email or product. Called and was on hold another 1.5 hours and no answer. Called back again and this time for 2.2 hours and got a rep in Mexico who said she would process it and it could take up to 10 day after processing to the item.

I am severely unhappy, I have reserved copies before and never had any problems. I reserved a copy of Red Redemption 2 special edition with the loot crate. I was making payments and my mother was going to finish them to buy it for my birthday this year. I received no call about it being ready to pick up or being available. When I went by today I found out not only did they sell my special edition they were sold out of the game. The store did nothing to make amends - didn't call around - didn't offer any discounts on the game when it returns. They didn't try to look for copies at other stores either.

I made an online purchase for my son on GameStop.com. I used a GameStop gift card and attempted to pay the remainder on my card. The online tool wouldn’t allow me to add two forms of payment. I called the following morning only to get someone who did not speak English very well nor could they comprehend what I was requesting. I had to request a supervisor who spoke slightly better than the previous rep but only slightly. The supervisor promised to fix my order and to charge the gift card and my card the correct amounts. The following day I check my bank account and I’m overdrawn because GameStop charged me the full amount and applied nothing on the gift card. I called back in. Spoke with three different reps who all very poorly spoke English and who did not understand me.

With the thousands of U.S. Veterans who need jobs, this company chooses to hire foreigners who have little grasp of the English language to handle customer care. After the 1st time calling and spending an hour and half on hold waiting to even speak to somebody so I could update my shipping info, I get some idiot who took a half an hour to grasp that I needed to change my info because I moved. Fast forward to 2 months, I check my order as it is due to ship soon and realize the shipping info had not changed, only the billing. So I call. I get another foreigner who can’t understand English.

I bought a limited edition PS4 brand new and bought a warranty with it. The PS4 stopped working, they refused to replace it because it was a limited edition and they will only replace it with the same model, which they don't make anymore. So, I was essentially ripped off. My son is now out a PS4. I would advise against purchasing any product from them.

I spent an 1 1/2 on phone with customer service at Gamestop and had everything cleared with the problem with credit card authorization. They charged the game system to my card 11/10/18. I call my card company a second time, they said that this was approved. Then today 11/13/18 I received a cancellation notice saying that my credit card was not authorized. I told them they had already charged it to my card. They said the order was canceled and there was nothing they could do. I had to call my credit card company to dispute the charge made to my account. I had to purchase another system due to it was the last one in the store.

Six days before the item was supposed to ship, I learned an online order wouldn't arrive in time before a trip to visit family out-of-state. So, I attempted to upgrade my shipping status to one-day shipping - paying extra was no issue. I just needed the item to arrive on-time. The automatic email I received informing me about the ship date included instructions for changing the shipping status, billing address, payment method, etc. Those instructions returned another automatic email suggesting that I change my shipping status on the website (there was no active option to do this on the website, unfortunately). But also said that I should expect a reply from a representative within 24-48 hours.

I put a new hard drive on hold for pick up. When I came to pick it up they tried to sell me a used hard drive without a box! Keep in mind this was being sold as brand new when selecting it online. This store is a joke. I heard rumors of it being a bad experience but now I can confirm it. Choose another store.

I had pre-ordered the new Mario Party for the Switch several weeks ago and had gotten an email about the order confirmation and had been charged fully for it. Once the game was released I got the shipping info as usual then after 2 or 3 days in shipping I get a random email saying my order has been cancelled. Funny thing is it's not even the same order number as Mario Party. I get worried that my game won't arrive so I call tech support and the first time I wait for about an hour and get kicked off the line before speaking with anyone. I try calling a little while later, even though they said it would be a 15 minute wait I was kept waiting for an hour and a half.

Paid for a downloadable game. After I paid they gave me a code where I had to go to Steam to use it. Steam refused me access unless I paid. I found that Steam does not actually allow me to download my game, only use it while on their site. This is theft. I wanted my money back since I could not use the code. After a 15 minute wait, I talked to some ** who said I had to deal with Steam where there is no access to support or refunds. When I said I wanted a refund, she hung up. This is BS.

I ordered my Scuf controller almost two months ago. They keep telling me they don’t have them and I not give me any insight at all on when they will be coming or when their warehouse is sending them out. Definitely will not be using Gamestop for anything again. Employees are not helpful at all.

Irish based Gamestop customer service were extremely unhelpful. Irish site had offer of 1yr free xbox live with games on offer, I ordered on the day and within time it was available but it never got added to my basket. They offered no assistance but to say the offer is over. If I could give no star here I would. I will be looking around for games or order them from more competitive sites rather than Gamestop Ireland. Order from them but don't expect any real customer service assistance rather than "tough luck"...

I pre-ordered the NHL 19 from the PlayStation Store on September 4th. I had a VISA gift card I wanted to use and saw the Gamestop was offering the NHL Legends Edition Upgrade for $19.99. So on Sunday September 9th, I went into my local Gamestop and talked to an employee. I asked him, "If I buy this upgrade will I get three days Early access (be able to play game on the 11th) plus the legends edition content." He said, "Yes, as long as you have the base game." I said, "Yes I pre-ordered the Base game from the PS store a few days ago." He said, "Then yeah you’d get early access." So I paid in full and the employee said, "Come back tomorrow night (Monday 9/10) at 6 pm to get your code so you can play when the game releases (Tuesday 12 am/ET)."

I have been almost 2 months in working with Gamestop on an issue. I never received an item that I had paid for and they have offered to refund my money via e-Gift card. It's been over 3 weeks since I was offered the e-gift card and have not heard back. I am not sure who runs their Customer Service at that organization but they obviously do not care. Will never make a purchase from Gamestop again.