Gamestop Reviews

After waiting almost an hour in total to talk to someone, the least they could have done was place the gift card order for me. As far as I am concerned, anyone who deals with Gamestop given their absolutely horrendous customer service should have their head examined. The only thing that makes me sad about this is that my nephew really wanted a "gift card" not a digital card from Gamestop for Christmas. He will not be getting that because Gamestop refused to provide one. Instead, he will be getting a gift card from another company. I for one will never buy from Gamestop again.

I waited on hold for approximately 15 minutes before another associate picked up the phone and realized that I wasn't the person who he was talking to. Approximately 2 minutes after that, the phone hung up. I called the store back and got back on the phone with the original associate I was talking to. She told me that she was having it shipped in, took down my name and phone number and told me that someone would call me when the PS3 was in.

I then called on Friday, December 6, because I forgot to ask how long it would take. I was told by a male associate that it could take up to or more than a week, but they'd call me when it came in. So then I called on Saturday, December 7 to find out when shipments came in. When I gave my name and the problem, the male associate recognized it and knew that they were waiting on the PS3 for me. He then told me that they hadn't gotten anything in yet, but to check back on Monday or Tuesday.

I called on Monday, December 9 around 1:30 pm to find out if it had come in yet. The male associate told me that they hadn't gone through everything yet, but they'd call me if it was in. I then called at 4:30 pm to inquire and was told that they still hadn't gone through it and they'd call me if it was in. I then called today, Tuesday, December 10 at around 7:00 pm to find out if the PS3 had come in yet. I was told by the male associate that there was no record that there was a PS3 coming in for me and that I should just call Sony because there was only one Black Friday PS3 located in Westlake, which is very far away from here. I was quite upset because I felt like I was being led on all week long and that everything had told me that they would call me. But now that there wasn't a single Black Friday PS3 available anywhere nearby, that nothing was being reserved for me.

I am incredibly upset, frustrated and angry at this whole situation. I don't know if the PS3 had ever been ordered shipped in from the other store or if it came in and was accidentally sold after it was inventoried. I have not been able to get any sort of straight answer. I purchased the bundle from Gamestop because I've been a customer for years and felt that purchasing from a storefront like Gamestop would be better than purchasing the same bundle that was available on both Amazon and Best Buy from an online retailer or a big box store because I had a belief that a specialty store like Gamestop would be more understanding and have better customer service from their associates. I feel that I'm completely mistaken now because of this whole situation. I have never had any issue like this from Best Buy or Amazon.

Now I feel completely cheated. I can't believe I purchased a brand new console system and strung along for a week to just be told, well go to the manufacturer, even though we have this 30 day store policy that we won't honor for you because someone messed up somewhere. But I'm not going to take responsibility for anything. I have previously worked in customer service as a hotel clerk for Marriott, and I normally don't complain about receiving poor customer service.

I understand that dealing with customers every day can get wearing and sometimes frustrations make seep out from a normally wonderful associate. But this is something that I think goes well beyond poor customer service. I feel like I've been fooled with and that I am just another number to your stores rather than a valued customer. I feel like my concerns don't matter to the associate as long as the blame can be passed onto someone else. I feel completely and utterly disappointed in Gamestop right now.

The sad part for me is that I went into that same Gamestop store on Sunday to purchase Lego Pirates of the Caribbean for Xbox 360 for my wife. I felt safe doing that because I thought I was being taken care of by the store and its associates. Now I am completely sorry that I even spent that little amount of money at Gamestop. I don't want to ever spend another dollar at a place takes my money for a product that doesn't work and then treats me like it's my problem that I need to deal with and who cares if what I paid for was a working system. It makes me feel like crap and I'm done with Gamestop.

“Thank you for contacting GameStop.com. We do apologize but the PlayStation networks code redemption system is currently down for maintenance. Unfortunately you will need to wait for this system to be reactivated to redeem your code. Please note that Digital Downloadable content is not eligible for returns or credit as stated on our website. For more information on Downloadable Content, please visit our website at Gamestop.com: **. If you have additional questions, we are here for you. You can respond to this email, or if you prefer to speak to someone directly, you can reach us 7 days a week 8am-8pm at 800-883-8895.”

It seems to me that somebody wanted a system, so they cancelled mine and took it. I waited five months for nothing. I also found out that once you create an account on the Gamestop web site, you can never delete it. NEVER. Seems irresponsible to me. I will never shop at the store again, in person or on-line. How hard would it be to give you a chance to fix the problem? That is just common courtesy, something Gamestop does not have. One big rip off company. I can see why they are in danger of going out of business.

I go back to store, they call CS. On hold 30 more minutes. They scan my old receipt, tell me they are re-placing the order again and they guarantee me this will work. I get a new receipt. 1st receipt says "Epic Bundle" and lists contents as PS4, PS PLUS 1-year membership, $20 network card, Killzone, wireless controller, Knack, Assassin's Creed, PS camera, Need For Speed, Battlefield 4, Dualshock charging station, Earforce headset, Angry Birds:Star Wars. 2nd receipt just says "Epic Bundle" with no detail.

Today, I get email that my Epic Bundle has shipped but now the contents is listed, for the first time, as PS4 system only, and 8 games. No camera, no dual shock controller, no DS charger, and no headset! Spent another hour tonight on hold. Told customer service of my hassle, and they first told me I could only return the items when I got them and get a gift card for over $1000. After many choice words and informing them that I was an attorney, and threatening to be on the evening news tomorrow, they promised to email me a return label, allow me to send the "wrong items" back, and that they will send me the items I was supposed to get in the first place. I'll believe it when I see it.

So I went up to the Gamestop, where the manager to my face tells me that he doesn't believe me (because of 180 dollar jump on one system and the lack of all the other receipts). So instead of losing my temper and spending several days in jail I decide to call corporate yet again from the store. While on the phone with corporate he kept giving her wrong phone numbers as they searched for the recording to my last call to them where they said that both systems had about 360 dollars on them. Suspicious, I think so. She informs the manager of said Gamestop to call his district manager. When he gets on the line to speak to the district manager, he goes to the back room so as to not be overheard. Several times I pointed at the receipt and several times he told me that he didn't believe me.

I have dealt with him in the past. One time he tried to sucker me by saying that I couldn't get a full trade in value for my system because it was making noises. Mind you I had just tested it at home and it was barely if ever used, so I went around to the little screen where they test the systems and pulled it out and turned it off, noise continued, but the system was off. The shock on his face as he asked me why I would turn it off, said enough and should have taught me a lesson. Anyway several days later a district manager contacted me and said that he was investigating the problem. It is now 3 weeks later, and still nothing.

So I took it back to Gamestop and they said they couldn't return it. I said a select few words to the manager and they said I had to go get a prepaid debit card and the money would go back on there. So I went and bought one and it took 15 days to get my money back. Also, the Gamestop where I live, it's in KY. I know that the manager traded alcohol to minors for marijuana. Disgraceful bunch of pigs. I will never go back to that store and I hope it goes out of business!

I asked him why would anyone buy your replacement plan if it only covers manufacturer defects considering the product already comes with a 1-year manufacturer defect warranty for free? He told me that if people are stupid enough to buy it without reviewing the terms of the replacement plan, that it’s not his problem. The store does not give you any information on the plan when you buy the insurance so we are to trust the cashier's information only. I did obtain a copy of the replacement plan policy after asking for it numerous times when I tried to get my replacement tablet and nowhere in it does it state it does not cover a cracked screen. Steven said he would refund my payment for their warranty but not replace the tablet.

I told him that if I weren't given the false information on the replacement plan, I could have gone to numerous other stores, including Staples and Walmart, that are located in the same area as GameStop. Both stores offer a replacement plan for near the same price that cover a broken screen. This store is selling fraudulent replacement plans and I doubt I am the first or last person that this will happen to if something is not done. Nobody, including the district manager, would provide me with any information to contact anyone else in the company to file a complaint. This store is scamming customers and needs to be stopped.

I came back again. He put all my games up and still talking to this young woman he said is a customer. She never had a bag and seems to have no care about the customers who come up to the counter. Customers shouldn't have to deal with that kind of treatment and loud talking and yelling from a friend of an employee. Once he put my games back, I was pissed enough to say, "Hey man, you're too distracted by this young woman to pay attention." I hope that one of his district managers looks up the video for November 16th and can see his poor performance in the store. I just put this first part up to show the lady's face. Well it gets better. He lied when I asked for his name and store number, then he said he had no name. All Americans have a name and the young lady was yelling at me when I asked what is she doing here.

What's the store number and who is his boss? Horrible I tell you. He threatened to call the police on me for yelling back at his girlfriend and saying **, that she can't talk like that in front of my daughter. If I had her mom or any white people at all have been in there, the whole event would have been way different. On the phone I told my brother this dude is tripping **. ** told me he heard me say ** on the phone like that was the worst of all that happened. I'm black. I can say **. He can't!

I had to call another Gamestop and ask for the information for the store I had this problem with because the store employee I encountered was horrifically rude and disrespectful. My daughter is apologizing to me like this was her fault. She was stressing, getting upset and crying because of your employee's behavior. I am extremely upset about that, not to mention all of the time we wasted in the store to buy games she and I had spent time looking for, which this employee put back and then said he didn't remember where he put them, so I was also unable to purchase my games which were the reason for our visit to the store in the first place. Store #2356, his name is **.

They have the worst people skills and customer service of anyone I've ever seen. They have done everything from try to sell me a used game when I purchased it new and they always low ball on trade ins. They have also sold me multiple used games that play crappy because of extensive cleaning. Most, not all, of their employees are extremely unprofessional and lacking knowledge. They seem like young kids that just thought it will be cool to work at a game shop, not people who take their job seriously.

BestBuy is turning into a pretty good gaming exchange community and has a broader range of accessories. I am considering taking the thousands that I spent on games, consoles, and accessories.

End result is, I had to purchase a new game. At the top of my receipt, under time and date are the numbers 190073 Abraham. I did inform him of the amount of business I have done at this store, and was looking for fair treatment in this matter.

I purchased Star Wars the Force, Unleashed for the PS3 ($29.99) on Tuesday with Overnight Shipping, UPS erroneously marked it as delivered on Thursday. I called Friday to report and seek a replacement (as it was a gift for my son). I was advised that a replacement could not be shipped until Game Stop completed its "investigation." This process of "tracing" the package would take 10 business days.

When asked that I speak with a supervisor and gently reminded them of my long term purchase history, I was placed on hold 3 times (for 3 minutes or more) and was told that the representative had spoken to the supervisor and the policy stands.

When asked additional times for me to speak with supervisor, I was finally transferred to Jamie at extension 7632. He proceeded to tell me that the policy was to protect Game Stop from customers who would abuse them. I reminded him to view my account, 16 purchases in the past 3 months alone and he said it did not matter, they must be protected.

I directly asked him to explain to me why Game Stop would be willing to lose a long term customer who has spent thousands and just this year alone, over $29.99. He said, "Well ma'am that is certainly your choice."

The final resolution was that I wait 10 business days for UPS investigation. Upon it going in my favor, I could receive a refund in 5-7 business days if their claims representative approves it. If UPS erroneously finds that it was delivered in hand, I have no recourse. If the claims representative does not approve the refund, I have no recourse.

My final resolution is to never, ever spend another dollar of my hard earned money at Game Stop and to find alternatives. I would rather spend more money to avoid the drama (total customer service call time 2 hours) of dealing with a business that sees the value of my business as worthless than $29.99.

#EpicFailGameStop

We had got our credit already and the kids are upset because their only option is the 4 GB Slim Xbox 360 that you can’t even get online with. We’re burnt and stuck with both. I don’t understand why these are so hard to come by around here, and why these distributors don’t care to check and see if they have the item or not. A big let down and to make it a 250 GB Xbox, I have to fork out another $150.00. That sucks and kids are ticked.

What gets me is that 3 months ago I was in the same Gamestop with my girlfriend and her son. He traded in his PS2 games because we just purchased a PS3 for him. Over $80 value of used games, no request for a thumbprint. What's the deal with that? Also, if I give them an Edge's gamercard, why are they asking me for ID?

I just received an e-mail that the order was canceled. I thought it may have been a server error so I tried to re-order it from the website, but the coupon code was no longer valid. I called Customer Service and they said it was a mistake to allow the coupon code to work and that they would not honor their own code. This falls under that a common type of fraud known as false advertising. I asked to speak to the supervisor and he was no more help than a guy selling sand in a desert.

I just finished submitting a complaint through the Better Business Bureau (BBB) in hopes of some form of resolution (honoring their code would be nice). If not, I will make it my mission to twitter/facebook/myspace this event to everyone I know about how GameStop does business (shady like).

This is the first time that I have ever had a problem like this. I would bet that Amazon or Buy would be the first to apologize, take the hit by honoring it, and move on with life, making me (the customer) happy and continuing to order from both of them, and recommending them to friends & family.

This is the last time I will ever deal with Gamestop at all (online or in stores). The fact that you can always get it cheaper online and you don't have to pay tax makes it superior. That and as you can see, Amazon doesn't honor their own codes! I did not get the product at the promised price at the end of the sale..

iwas told i would not get a refund and they refused to exchange without me having to pay more money

Well He took my game for trade in and gave me the credit that was due to me and then he turns around and tells me that I could not reserve a copy of Grand Theft Auto 4 for the PS3.I feel I have been ripped off cause he baically trapped me took my game and then refused to let me reserve that game. PLEASE GET BACK TO ME A.S.A.P. And let me know what goes on.

I made it clear that I wanted an exchange at first because multiple peripherals for the game are not functioning properly. I also inquired about a return. I stated that I bought the product on November 20, 2007 and I would like to return the whole bundle. At the time I asked for to make the return was December 12, 2007. I'm still within 30 days for a defective return, however I was told that it is store policy that they cannot accept a defective return on peripherals for this certain game's bundle. I asked why only for this game's peripherals and he just replied back that it is store policy that they cannot accept the return. He later than gave me the district managers phone number, but I'm am still waiting to receive a callback after leaving a measage.

This event happened today around 12:30 PM on December 12, 2007. I called the district manager around 1:00 PM and I haven't received a callback and it's been about an hour since I left a message.