Gamestop Reviews

I was assured I had 7 days after the time of purschues to return or refund the items exchanged. so when i went home the game did not work. so that evening I called the game stop and informed them that the item did not work. they told me I could return the item. So that Sunday the 19th. I Attempted to return the game, i tried to get the store to test the game in there x-box 360 unit they said tey did not have a key to it. so I went to another store to have the game cleaned and tested. THE GAME DID NOT WORK. So I quickly returned to the store to return the game. When I returned to the store the people there became stand offish and diffcult. so in stead of countinuing to find an adaquite replacement for the game they refused to exchange the game for the other halo3 they had in the store, they told me it was even more scrached than the other. So I (feeling that i'm being tricked) asked for my money, and the games back,

I had emailed the company because my game system was faulty and they advised that I return it. I returned on Tues. to speak with the store manager . He told me that I could not return the system because they did not have any in stock. I tried to return the system at another Gamestop (my local store did not have the item in stock) that Sat. 10/1/08 I was told that there was an error on the receipt that the cost of the actual system was $189.99 and that whoever made the reservation made an error and reserved the wrong system (just the guitar and the game) which was $99.99. The young lady told me I had to take the system back to my local Gamestop because there was now an error that the salesman made in price. This was the first time that I became aware of this issue. I asked the lady if I would have to pay more money and she assured me that I would not have to, that my local Gamestop would process the exchange and that I could bring the exchange coupon back to this store for my merchandise. I took the system back to my local Gamestop and Andy told me that they could not give me an exchange on my product because the price on the receipt was different to the price on my system. He even told me that there was no way he even remembered if he was the cashier that day (but it says his name on the receipt). I explained to him that at the time of purchase there was no display showing the prices on the different Guitar Hero World Tour systems therefore I did not know the price. Andy told me that he could give me a refund and that I could just purchase the item elsewhere and just add the remaining sum. I wanted was an exchange so I brought my system back home and called the regional manager, and I left a message. I called again Mon. Nov. 3rd at 3:22 PM. I spoke to the District Manager of Brooklyn who assured me that he would speak to the manager at my local Gamestop so that he could process the exchange. I called again at 3:32 PM that same day and he assured me that he had spoke to the manager and I could go in at any time to process the exchange. I took my system in that same day at 4:00 PM . I spoke to the manager. I gave him my receipt and my system and he put my system behind the counter. I asked him if he had spoken to the district manager and he said no. I began explaining to him my issue and he asked me for my telephone number in which I gladly gave it to him. He began taking money out of the register and I told him that I was not interested in a refund but in an exchange. He put the money on the counter and told me that he could not give me the exchange. He later changed his story and said that he had spoken to the district manager and that the manager had misunderstood me and that they spoke about it and decided the best thing to do was give me a refund. I left the money on the counter as I told him to give me my system back in which he refused and even told me that he could call the cops on me, saying that me even being in possession of my system I was technically stealing $89.99 from Gamestop (the difference between what I purchased and the incorrect reservation) a mistake that he made when he sold me the merchandise . He advised me not to call the district manager saying I could call as much as I want he is not gonna do anything for me.As to not leave empty handed I took the money and left. I was given no refund receipt at all.

Someone must have returned it, and they just shrink wrapped it. It was shoddy job also. you can tell it wasn't factory wrapped. The clerk had to peel some of the wrap over to bar code scan the game.I still have the game unopened, and can provide pics if needed.