Gamestop Reviews

I got a $50 Gamestop gift card for Christmas. I went online to redeem it for some games (because they are on sale before and after Christmas). After multiple hours of searching I found games I wanted, and proceeded to checkout. Everything was going well until I got to where I would enter my gift card’s information, and it said there was no balance on the gift card, which I had gotten that day, completely packaged, pin NOT scratched off (I re-entered the gift card info multiple times). I still haven't heard back from customer service, and I am fairly certain they won't help me anyway. I am VERY dissatisfied with my experience, and like others have said, I would rate zero if I could.

Purchased a Apple Watch from the online store. Order the wrong Watch, so I return it to the store, they refunded me and ship it back while ordering me the right one. Here I am a month and half later with no Watch and $253.00 dollars out of my account. I have return to the store asking for help and they say they can't do nothing for me. I have called and called and can't get through to no one. I've emailed them with my problem and they give me no solid answer. I feel like I have been robbed and have no idea what to do, as of now I'm out $253 dollars. I recommend nobody shop at GameStop period.

It's been well over a month since I placed an online order for a game through Gamestop's website. I've sent three emails and have never received a response for any. I called and was on hold for over 2 hours before finally speaking with someone. They said they would send another copy and I would get a confirmation email stating this. This was one week ago and still no updates. I'm calling again and am currently on hold (been one hour so far) and will try to get a refund but I am fearing that they will never return my money.

If I could give zero stars, I would! First, let me say that I understand the NES classic is NEW and popular right now! I went to the Four Seasons Mall location here in Greensboro on black Friday, of course they were out of the NES controllers. So I put $5 down and preordered one. I ask the cashier what the expected date would be and I was told the first part of December. It is now December 20th and I do not have a controller.

I placed an order on Dec. 9th. By Dec. 12th it was still not processed. I called and was on hold for 1 hr. 20 minutes before I got to speak with a foreign person. They stated it would be processed and sent for shipping the next day. Of course that didn't happen. They could not cancel the order even though it had never been shipped. It showed it was shipped online with a tracking number, but the item had never been brought to the Post office for shipping. Called back Dec. 16th, it had still not been sent to shipping so the foreign customer service person that I waited 1 hr. 45 minutes to speak with said she would have it replaced and expedited shipped. This did not happen either. Today is Dec. 20th and the item has still not been brought to the Post Office for shipping. TERRIBLE customer service who cannot help and no online options. I will NEVER buy anything from Gamestop again. Ever.

I made a purchase for my nephew on Dec 6th. On Dec. 8th payment was withdrawn from my card and I received a shipment confirmation. Item was supposed to be delivered on Dec.14th. I keep checking the conf. #. It is the same message. There has been no update since. It is now Dec. 20th and I have not received my item, I have emailed customer services 5 times with no response. I call every day, their customer service # 2 hours + on the phone with no response until I got tired and try again the next day. I call the number on my bank statement no response. I don't think there is anyone alive over there in Texas. Maybe I should drive up to Texas see if someone is there, maybe I'll get a faster response. Never again will I shop at Gamestop. Horrible shopping experience ever. They were quick to withdraw my money but took no time to answer my emails or calls. My nephew will have no gift to open on the 25th.

I am writing this review because I have been waiting for almost a month now for a replacement game that was lost in shipping. Gamestop told me on phone three times now on three different occasions that took an hour to get someone on phone each time as their reps work from their living room in another country and don't care that my game would definitely be on the way and a month later still nothing. Won't give me a tracking number or confirmation number. Just keeps assuring me it's on way. Please don't order from Gamestop. There are several great companies out there that sell new and used games. Bestbuy.com, gamefly.com, bullmoose.com. Please don't use Gamestop.com as you will have trouble I'm sure.

Called 3 times, total of 6 hrs 22 minutes on the phone. All 3 calls someone answered the phone that barely spoke English. I ordered a Playstation 4 VR kit which was the last remaining kit in the entire USA. In short, thanks to their poor service, they cancelled my order without my asking them to, and now my kids can't get this for X-mas because they are out of stock everywhere in the USA. That's the short story of the issue. Read further for all of the details and the horrors these people put me and every other person through. They need to be out of business.

Where do I start? So I order a WII U online on 12/12/2016. I make a mistake in my email, so I try to contact them through the website. No phone number anywhere on the website. So I send them an email with my order information and ask them to correct the email address. No response and it has been five days. So on 12/14/2016, I look up the order information on their website. The status of the order is closed and there is a UPS tracking number. The status on UPS is the label is created but has not arrived at the UPS facility. So fast forward to 12/16/2016, I check the status of the tracking number on their site an UPS.COM.

I went into a Gamestop store to buy a PS3 and Madden 16. But after getting there they informed me that it was cheaper to order through their online site. So we placed an order for a used PS3 and new copy of Madden 16. When the order arrived the PS3 was filthy and the side was off and loose in the box, the game was a used Madden 16 case with a used copy of Madden 17. I called their "Customer Service" three separate times. First I was on hold for 45 mins without ever talking to anyone. Second was 1 hour 45 mins same result. Third I was on hold 2 hours and 30 mins and still no customer service. Days of trying and nothing but when I called a local store I was told "Nothing we can do" so I called the store I dealt with first and they offer me a replacement but it's used and I have to drive there. No offer to help make this right but they had 100 excuses for why this happened. Never again, Amazon from now on.

I ordered a Xbox 360 online from Gamestop. They sent me a bogus tracking number. I send three emails still have not heard anything. Called twice waited over an hour both times second time they hung up on me. So I never got to talk to anyone. They have my money and I have no product I have posted on Facebook and nobody responds. If I could give them a minus star I would. I don't know how to get my product. They have stolen my money. Please help me find my package this is the only gift my son is getting this year. Now he will have nothing under the tree Christmas morning.

If I could give them zero stars I honestly would. I placed an order two weeks ago for a two digital games. I got the one game three days after I placed the order but the other I'm still waiting for. I've emailed Gamestop twice with only automated responses, I've called them only to wait for an hour listening to ads for games I don't want. They charged my card for both games but I only received the one and they still have not emailed me back or picked up the phone because of "unusually high call volumes" yeah, I'm sure. I'm never buying from them again.

I made an order on 11/30 with overnight shipping. My order wasn't processed and shipped out until 12/04. Then UPS lost my package so I went to get help from Gamestop. Their website doesn't even have a customer service number, only email! I sent the email, and never got a reply back. Now it's been almost a week, and still no reply from them.

At first I thought Gamestop was competent when I ordered a Mewtwo premium collection box and thought the online reviews were a bit too harsh when I saw the negative reviews but holy did I see the ugly face of Gamestop pop up on my second order online, putting me at over 1 hour on the line phone calls everyday, wasting my energy and time just waiting for someone to answer my call, and for them to tell me everyday to wait and give them a little bit more time everyday for 7 days now.

I placed an online order for a Gamestop gift card and never received it. I got charged for it, got an confirmation of my order and a shipping confirmation with no tracking information. I have sent 3 emails to Gamestop to inquire about my order and got no reply. There is no customer service phone number to call. This is my worse experience ever with online shopping.

I called Gamestop today a few min ago and I asked them how much could I sell my Xbox 1 for. They $60. I said "$60, that's it" and then I asked "how much do you guys sell them for." They said $220. So I said "you see how much of a difference that is? That's about $150-$160 dollar difference. That's BS." He said "well sorry." And I said "what the hell" and hung up on them. I paid $350 dollars on that Xbox 1. I mean $60. Come on Gamestop. I know you guys have bills. You need to make money. But damn, $60? That's it. That's BS. I'm never ever shopping at that store ever again and I hope you all don't either or they need to give us a better offer!!!

I ordered some of the Black Friday 2016 items that were for sale at GameStop and I selected to pay with my PayPal credit card. It is now 12/3/2016 and Gamestop has not picked up the order or confirmed the order. It is still showing as pending in Paypal. I called Paypal to see if there was a problem. There was no problem from their side. Gamestop is just not picking up these orders and processing them. Have been attempting to call Gamestop for 3 days and have held on the phone 2 hours per day in an attempt to talk to someone. There is never an answer. I emailed them and got a generic reply that I could go to my Gamestop account to check the status of my order.

I had a terrible online experience with Gamestop. I've never wrote an online review or complaint before, but since their "customer service" never got back to me, I have to voice my experience somewhere. I ordered an XBOX ONE online along with another game. Within minutes of placing the order, (8:30 am) I received an email showing the ship to address as my old address. I called to rectify this mistake and have the ship changed to my current address. I kept hearing "hold times longer than 30 minutes" and so I thought well, I'll just email them. I went back to the website, and it stated that my order was still open and that I was able to change the ship to info myself, but there was nowhere to change it! The website did not have that functionality. I tried calling and was on hold for over an hour and at the end of the day, 9:30 PM at this point, I got a message saying that my order had shipped to wrong address!

11/23 - Placed an order for a pre-owned game system online, with a 2 yr warranty plan, and a free game. The next day we got an email that the order was canceled. We waited an hour to talk to a rep, (did not speak good English), who told us she didn't know why it was canceled, so she took the order again, but said we couldn't have the game. We asked to speak to a supervisor, was told one call back. Didn't happen. Then we get an email that they shipped the 2 yr warranty plan, but no game system.

I pre-order Forza Horizon 3 from them and wanted the Ultimate Edition. They said they were out but would see if they could get another copy. I called a week later not hearing from them and didn't get a definite answer. So I resigned myself to having the "normal" copy instead. Went into to pick up my order on the day of release and as a show of gratitude and perhaps due to their inability to get me the ultimate edition, they at least provide me with the free gift model car. It was a nice gesture and a surprise. I rarely pre-order but certainly would do it again at this store.

We purchased a used PlayStation 3 from Gamestop on 10 29 2016. The systems are supposed to be roped clean before sold again. My 11 yr old son played his games that were purchased. Next thing we know we are going thru the system and we see eight ** movies on this system. I could not believe it. I called Gamestop and all they could say was that they are sorry and did my son download that **. Wow Gamestop the system was purchased on the 29th of Oct. The ** was download Oct 22. How could we? It was not in our possession. To me your company wanted to make a quick sale and didn't bother to check. Shame on you. Did not know you were in the ** business.

Called three times to save a poster for my grandson was told they had my phone number and would call me and put it back for me. Called today manager very rude finally said he was busy that he gives them away the night the game is released. Bought the wrestling tape and the code to unlock the men. Should have not been told 3 times and even another game stop store called for me too told the same thing. Very disappointed I spend a lot of money there. I will find somewhere else.

I won't bore you with the details, but... Ordered a Xbox console - added a 2 year warranty. Unit broke, and after 2 months I still don't have a working console. Don't respond to emails until I emailed 3 times, then asked for more info, I gave them it and then no response. The phone was worse... Call center is in the Philippines and they speak bad English. To get a warranty replacement, I give them all my info, then have to call somewhere else to get an RA, then have to call them back to give them the RA. THE WORST CUSTOMER SERVICE I HAVE EVER HAD. The plan must be to make it so hard to get service after the sale that people give up and thus it saves Gamestop money on claims.

I ordered a used PlayStation 3 overnight mail, it took a 3 week. It last 3 days. I ordered 3 games WWE '13, Max Payne, Watch Dogs. They did not play and was late. I paid for 2-day mail, it was a week later.

Waited well over an hour on the phone after I couldn't get a response from online about my pre-order code. Once I got someone on the line, not only did they have to slow down and repeat themselves because English is very much not their first language (US-based company, right...), but also they took around 10mins to finish pulling up my order information and asked me about 6 different times if I was certain I wanted to cancel my order. Advice, never pre-order anything from Gamestop, buy it direct from the manufacturer or supporting platform for the console or system you intend to use. Unless there's an exclusive, not worth the wasted time, and definitely not the inconvenience.

Pre-ordered game 7-14-16. Funds from my account was deducted Sept 9th. On Gamestop website it reads that the game would be shipped at the time of deduction of funds. But Gamestop had a apparently had a delay with shipping (per Gamestop employee's statement) but failed to notify customers who purchased online. Game was NOT shipped to get the game four days before the game actually sold so I was NOT able to enjoy the game four days in advance!!!

So I decide to save a few miles of driving an order an Xbox live annual membership and a digital copy of Fallout 4. Order goes in at 5pm EST at 7pm EST... No codes okay a bit irritated but, I can cancel for sure and get to the store before it closes... nope, not happening. There's no link to cancel the order when I pull it up in my order history so from 7:10pm EST until about 8:20pm EST my battle is trying to get a live person to look into this order and assist with cancelling. Rep finally picks me up from the queue after near 40 mins, sounds very confused and uninformed then places me on an extended hold only to come back any say, "they don't have any codes". No codes, seriously. How crappy is the digital shopping arrangement when you can generate a unique code to sell so a customer can download software from a server?

As a kid, I enjoyed shopping at GameStop. So as an adult, I obviously take my children there. But I think I have hit my wit's end with this store. A couple years ago, around Christmas time, my oldest daughter wanted an Xbox 360 so I purchased one from the store nearest to us. We set it up only to find that it wouldn't turn on. I contacted Xbox support for them to tell me that the Xbox I bought was faulty. I refunded it some days later. At this point, this was my first real negative experience with this store.

Gamestop corporate, if you guys are reading this right now, you just lost over $1400.00 in sales. It's my twin boys birthday and I tried to surprised them. I started to purchase gift cards at $500.00 a piece and I couldn't get one through. Your "3RD party helpdesk in india", they were even less of a help and it sucks because being out of the state right now, the folks at the store were really helpful. Long short... "Walmart got my business". Have at it!!

I preordered a game from Gamestop.com and that was a huge mistake. The game was released 12 hours ago, and the code still does not work. I should have drove to Walmart or Best Buy and bought a copy instead. Sony told me it should have worked 9 hours ago, but try again in 4 hours. What is the point in preordering if you can get the game easier and quicker by not preordering? This company will never see another penny from me and I will make sure many people are warned via social media.

Game Stop, 3513 Hempstead Turnpike, (516) 735-8030. MANAGER WHO HANDLED SITUATION: **. 6:00 PM. TODAY 8/22, my daughter went into the store to see how much she could get for some of her games to use the money for school supplies. The manager on at that time was **. She took 6 good wii games from my daughter and gave her a total of $1.39.

My career of over 30 years is in the Customer Care & Sales & Marketing Industries. I know what it takes to retain a customer, in particular a new customer like myself. Bottom line, I will never use GameStop for anything again, nor ever recommend them to anyone. I ordered a $20 Gift Card as a birthday present, paid in full for it immediately, and requested download/print instructions in the event the item did not reach me in time to present to the gift recipient. That took place five days ago, on Friday, and as of today, I still have nothing. No response, no download/print instructions, no gift card, nothing! I attempted to contact them at their customer service line and was informed that due to the high quantity of calls, I would have to wait for at least 15 minutes.

I visited this store twice this week with my father. We just wanted to look around and see what new games were out this year. We asked a worker some questions and I was super surprised to find out he actually knew what he was talking about. We ended up talking to him for about maybe a half hour and I left the store feeling so happy someone knew about games and books as much as me. So to Ryan that works at the Block in Orange store, excellent work. You were really cool and I hope you get a promotion or something because you are perfect from any job you get. I'm glad I made a new friend like him. I'll come back to see you again!

I bought a digital code for a sims 3 expansion in the crossgates mall store in albany ny, and when I got home the code didn't work. I called the store and they said there was nothing they could do, even though we paid for it, and had the receipt. They said, "Call origin", and origin said since I bought it through them, it's them who needs to make this right, but they won't.

I purchased XBox 360 Bundle on June 7th, and they sent me the wrong set. I contacted them online, and not get any response for two weeks. I called customer service, stayed on the line for 15-20 minutes, then finally they sent me the return shipping label for the exchange. I returned the item and they received it on June 24th but I still have not heard them about my replacement item as of today, July 2nd! I've contacted them couple of times during this period, and they responded me by generic answers. I am completely unsatisfied with this experience and still not have the purchased item.

Ordered an Xbox and a protection plan and they sent us a defective one. So we sent the Xbox back and they sent us a second one. This Xbox was defective as well. Instead of offering to replace the Xbox they said that we could send back the Xbox and get our money back because they only send one replacement. Waste of a protection plan.

Several years ago I ordered several games to be accessed by the Gamestop application. The promise was that I would own these forever. Recently, I got a new computer. I loaded the application that is still available on their website and it did not work - the games did not show and it asked for a one-time password that did not generate to my mail. I called the support lines given and got India or somewhere. The first lady hung up on me without giving me any information or help. The second lady told me she escalated it - but I never heard from anyone. The third man decided to generate a non-existent password and tell me it would work in six hours. That never happened either. The fourth man was a little better as he at least told me the application is no longer supported. He also escalated it and again I heard nothing. At this point I did some research and called the Corporate Office in Texas.

I am reviewing with regards to Gamestop's online customer service. It started in the store but moved to online when I contacted them. I started contacting the online customer service in early March and there is still no resolution or even anyone who seems to understand what the problem was in the first place. All of this started with Gamestop's Skylanders Day promotion. It is a really good deal. Buy one get one free deal and was very fun. On their flyer they put out they tell you to ask to join the Skylanders Adventure Club in the store. If you do, then you get a free Skylanders for every 6 you purchase. I went to 3 different Skylanders Days (December, January and March) and was not able to join the club.

I have three active email support calls and one phone in support call that have been escalated and are awaiting response by the 'appropriate' group that these complaints were escalated to. I purchased approximately a dozen of online only games via the GameStop PC app (formerly Impluse/ImpuseDriven from StarDock). These games allow you to install them on your machine or download them and install them later. After a crash, I reinstalled just one of those games and was recently going to install others, but could not get the GameStop PC App to show those games. Therefore nearly a dozen of the games purchased are now apparently lost.

I ordered my husband's Birthday present 2nd day air. They didn't even ship out his present until the next day. So he didn't get a birthday present on his birthday. I called the corporate office which was in the Philippines. They sent me to Puerto Rico, then they sent me back to Philippines. It's a big joke to be honest. I think it's going to be next to impossible to get a refund on my expedite shipping. I will not ever shop with Gamestop again.

I placed an order for my son's birthday - 2 weeks prior to his birthday. They sent a confirmation of the order the following morning. They then sent an email that the card was declined and asked that I contact the bank to clear and respond to the email with the word "RESOLVED" in the email title. I did this immediately. A week later, and 4 days prior to his birthday I received an email stating they had cancelled the order.

Shopping at GameStop is already a drag. They are the only option for new/used games locally and the trade in vs shelf prices are robbery. But I would rather shop there than Walmart or wait days shopping online. But they clearly have a new policy where the employee must approach all customers who walk in. It's annoying! I just want to browse. If I have a question I will ask.

I just can't believe the way I've been treated by this manager. Apparently returning a faulty product while the store is busy, means it's alright to be disrespected and treated like a complete piece of garbage. This was done by the manager, Chad something, at the store in prince frederick, MD. From now on I'm sticking to amazon.

Call in on the phone prior going to make my purchase to make sure item in stock. ** store assistant manager told me that he has one in stock and he will hold for me. I quickly left my house with my disabled son to go buy his gift. When I got to the store Lakeside Town Shops 5810 S. University Dr Bay 118-119 Davie, FL 33328 ** the assistant store manager told me he could not sell me the item because it was pre-ordered for someone else. At that point I asked him what we can do. He very rudely told me "tough luck" and there is nothing he can do about it. Me and my son left the store empty handed and with a lot of sadness on my son's eyes. This is not the first time that this store has done that to me and I'm sure to a lot of other people. I will never set a foot into this store ever again, I had enough of their BS.

I purchased this game (Rise of the Tomb Raider) approximately 3 weeks ago. At the time Gamestop had the price listed at $17.99 (**). Initially I was charged this price. However Gamestop charged me an ADDITIONAL $59.99 a few hours later. I called customer support and (after waiting 3 hours to talk to someone) was repeatedly told that the game was never $17.99. I proceeded to send Gamestop a screenshot of the game at that price, as well as my bank statement, clearly showing both charges.

GameStop is terrible. I pre-ordered The Legend of Zelda: Twilight Princess HD with one-day shipping. The game came out yesterday, which, as far as I can tell, was when I was supposed to get my game. A few days ago (February 27th), I received an email from GameStop saying the bank blocked the purchase of the game as a suspicious purchase. I missed it until I noticed my credit card was blocked on March 1st. When I investigated, I found GameStop's email and followed the steps in the email. It said to contact my credit card company, so I did. It said to reply to the email and add RESOLVED to the subject line, so I did.

On 2-17-2016 I order a 3-month membership for my ps4. It stated on the website it would take 12 hours to receive the digital code to log on to the game site. Now after 7 days, several emails, and a series of failed phone calls, I got an e-mail stating that my order is under management review. I tried to call customer service but gave up after being on hold for 45 minutes repeatedly and not being able to talk to anyone. My advice don't waste your time on this website.

Bought a PS3 with a bundle package and it had a different model that I didn't like. Wanted to return and was told that I could not after one of the worker had specifically told me I had 30 days to return it. Gamestop is full of **. If you buy something at this location I recommend recording the conversation with the employee for they seem to lie to their customer just to sell an item. Not even a star. Filled with liars. I recommend you buy a PlayStation 4 at Best Buy. They will take you returns back and will refund you the full amount.

Recently I have been going to Gamestop and trading my old systems for credit. When I traded in my old games they offered me $22 so I didn't think anything of it so I blew it off, but when I went to turn in my old PS3 I thought hey I may get about $50, but no I waited for 30 minutes so they could test out my PS3 to check if it's working and I got barely $20. They took off $10 for refurbishment so I was thinking to myself about how much they might sell it for. I was thinking about $60 because of the cheap price they sold it to me. Gamestop is selling used 40 gb ps3 for $110. I mean seriously they gave me $20 to turn it into $100 like what the heck.

I traded in my PS Vita at Gamestop but I guess they did not reset the Vita leaving all my information in there. As a result about 2 months later I started seeing these purchases starting to show up into my account. I am never shopping at Gamestop ever again!

I came into your store located in Green Bay, Wisconsin, Mason street location on 1/30/16 at around 7:30 to purchase a PS4 bundle and felt very uneasy walking in. The young man behind the counter looked threatened by my presence and was not very helpful. There was a young lady that was receiving a lot of attention. I'm a African-American male and a large one. I don't play the race card, but in this case I think it applies, because of the tone of the worker and insinuations. I also called the store, ask to speak to a manager and he was unapologetic and did not ask me about the situation details. Also he did not ask me for my name or number.

I want to give out a bad policy that seems to only apply to the Gamestop on 11900 Atlantic Blvd. in Jacksonville, Florida. I wanted to do a trade in, but an employee there told me the store will only do trade ins for cash for $10 minimum. Anything less they won't do. I went to a different gamestop store in the same area and I wasn't told of such policy which made me happy. The employees that runs the gamestop on 11900 Atlantic Blvd. aren't up to par on customer service as they should be.

I have $33.74 in trade-in money on my rewards account for Gamestop. When I tried to use it, I was informed that even though I have the app on my phone linked to my account, they need the pin on the original membership card in order to use my trade in credit. I don't have the card because I have the app on my phone, which Gamestop employees encouraged me to get and use because it was easier.

I did all my Christmas shopping online this year, due to having an accident putting me in a wheel chair. I just started walking with a walker and cane. I called Gamestop to ask about returning an item. They said it has been 30 days and they will not take the return. They start counting the days from the time it was ordered. So they have to pick it yet and mail it and your time starts there. I am ten days overdue. They would buy it back from me at a much cheaper price. I wouldn't give them the opportunity to make one red cent off me. Better know their policies. They will not bend under any reason. I will never buy from them again.

A relative bought a digital download of Black Ops III Season Pass from Gamestop. We will never use that company again under any circumstances. The relative did not see any designation for console, and they are tech savvy, and made the purchase which turned out to be a Playstation download and not the Xbox One. Although the Download did not designate PlayStation it did on the receipt. Now it won't work and they will not issue a code for the Xbox One. Absolutely the worst customer service I have seen in years. Hang up if you get 'Diego' who is a supervisor and barely speaks English.

I ordered a Wii bundle, complete with the console and 2 pre-owned games. I emailed customer service to check the status of my order 4 business days later (since they said it would take 1 day for processing and 3-5 days for delivery) and was told that the order had shipped and would be delivered the following Monday (which would have been the 6th business day).

My brother and mother both bought €50 credit each Xbox Live points at your store in Carlow from the store manager. They were purchased at the same time & date, one on a card & one with cash. My mum has found the card receipt and the cash receipt, but she cut the top off of the code receipt (that came with the card) so she can't find the product ID number. She taped the bottom half of the receipt in place into the card, in case she lost it before Christmas morning. At the same time my mum bought a year's live membership for €60 (from Santa) and the Xbox One. In total we've spent over €200 on points alone.

Ordered on the 12/15/15 and it's 12/23/15, still no games. As of 12/22/15 online status said "open" and today it says "closed and delivered on 12/19". Which one is it. Still no games and on hold for over an hour... I better get a refund. DISAPPOINTED.

On 10/30 I put a PS4 1 Terabyte Black Ops bundle on layaway. So it was a pre-order. I paid on it 11/24 and 11/30. The same manager heeled me at checkout both times. He even gave me my balance. When I went pick up the system on 12/20, they had sold out and explained that they were not obligated to honor the layaway.

I ordered Animal Crossing amiibo cards online (multiple packs) and one of them came with a huge industrial cut through the entire package, destroying the cards. I contacted GameStop through email (I waited for an hour on the phone and no one picked up). And they responded a week later wanting more info. I gave them that info, and never heard back. Three weeks after that, I emailed again. I got a reply A MONTH LATER, and all they said was to look at returns (Which was not applicable because it was 2 months after the arrival of the product). VERY disappointed with the service. I guess I will just stick with going to an actual store where I can actually TALK to someone.

I bought a DLC for my son's GTA V PS4 game. I did not know I would not get the digital code instantly. The email they sent out said it could take 12 hours! I tried to cancel the order online but was unable to. I decided to send them an email through their internal mail application. It failed giving me twice an error message. I called the consumer service number and, as I write this, I'm still on hold, after 20 minutes, listening to annoying ads. This is my last interaction WITH THIS STUPID COMPANY! I WILL NEVER BUY FROM THEM AGAIN, ONLINE OR IN STORE!

So I placed an order on 11/29/15 for a CPU which guaranteed delivery by 12/24/15. Well on 12/6/15 I was told there was a problem with their verification system and they needed to cancel the order and I would have to reorder it which I did the same day. Now another 7 days later I get an email stating the same problem so I contacted the bank and they informed me the funds were approved on 12/8/15 and they see where GameStop is trying to charge for the same item again today 12/15/15. After spending a hour on hold and another hour finding a customer representative who could speak proper English and understand the problem I was told by the CS Manager that the order is in process of being shipped and would be shipped today and I would get a tracking # today for it. Wrong!!!

I ordered a digital gift card on November 29, 2015. I received the order confirmation and my card was charged. However, I never received the gift card. After emailing customer service and waiting the 5 days they said it would take to receive the card, I never received it. Then I called the customer service number. I was on hold 31 minutes before I spoke to someone who told me that I would have the emailed gift card within 48 hours. I never received it. After 48 hours, I called back and was on hold 36 minutes. After a long conversation with the CSR, I cancelled the whole order. Still waiting on my refund.

The worst retail experience of my life! I ordered a Xbox for my son's bday for overnight shipping. It has been a week & I have not received my items and my son has no gift on his birthday. I can't even tell you the hell I experienced with this company!!!

Honestly I'm burnt out from Gamestop!I Will not go into great detail here, short and to the point. Ordered Nvidia Shield TV, a Black Friday deal. I have yet to receive it and yet to receive the tracking number. Try calling Gamestop's customer care, I dare you! I'd rather chew on razor blades. If you think that's overboard call 'em, give it your best shot! Today had to go to my bank to start charge dispute. Gamestop oh ** no, NEVER again. Just gamedont.

Ordered a game code to download a game. The download stopped and I had to re-download the game. It asked for code again and it wouldn't work. Customer service won't answer feedback emails and I can't get through on the phone.

I purchased a game from Gamestop, Assassin's Creed, and it was showing as a game, not a plug-in/add-on. Then after taking the time to make all the client installations... etc. I got nothing in the library. So I emailed them and they said that if I don't have the game, I won't be able to use the plug-in. So I asked them to refund my money back, but they rejected my request three times using the excuse "We don't refund the downloadable games" as the representative said. What I know is, I paid money and got nothing at all, and the refund was rejected for a reason I'm not involved in. No wonder why Gamestop has the worst reviews I've seen.

We ordered a PS4 system and 3 additional games. Had hard time getting the online form to work, kept saying card info didn't match bank info. Had to use an old billing address even though bank has current one on file. Then after finally getting the order to submit... About an hour later we get a message that says card was declined and order was not processed. During the order process it said would not charge the card until the products shipped. Checked the bank account and the entire total was charged to the card right away. Called the bank because the email said it may have been blocked by bank.

I called to try and get confirmation on tracking details regarding an order I placed online. Not 1 but 2 customer service agents did not know how to look up my tracking details even after I gave them my order # along with my account information. I informed them that it stated that my order was shipped but I need the tracking #, they didn't even know that it was shipped stating that it would take 6 weeks. I should've just not had called and looked up the reviews first. Those 2 agents were of no help, at all! Worst experience I have ever had with any company!

I am very disappointed, I placed an order in the Gamestop store on College Dr. B.R. LA 70806, on Monday 11/16/15, paid for 2 day delivery to ensure me that the item would be here before my grandson birthday on 11/20/15. Item was suppose to be delivered by Wednesday 11/18/15 no later than 11/19/15. Call customer service. I was told something total different from the STORE SUPERVISOR that took my order, customer service said it's 24 hour processing of the order.

I placed an order on Gamestop.com recently hoping to use my PowerUp Reward points to get a GS Exclusive variant comic bundle. A few days after placing the order on 11/7 I received a notification stating that my items had been shipped as of 11/10, but when I followed the links to the tracking information I found that no tracking information was available for my order. I called UPS only to be told that I should contact the shipper, Gamestop.

Worst experience ever. I ordered an xbox one and a game. They decided to ship the items after 4 days. Then they used horrible UPS Shipping so that once the package came to the post office it just sat there. I tried to contact Gamestop to let me pick up my package from the post office, but they left me on hold for an hour and then said they're closed. There is no way I can get my package but just have to wait as it sits at the post office for no reason. Never will I make the mistake of buying from Gamestop Online.

I wanted to purchase an X-Box one elite controller since it was sold out nationwide in all stores. A sales associate told me about the pre-order that they were having for the controller with a charging stand. This particular controller cost $150.00 alone. The pre-order with one day shipping totaled $219.80. I was supposed to ship on release day. When I didn't get any notification I checked online and it was still opened. I waited on hold for over 2 hours finally reaching someone. They told me the item was back ordered and they were trying to find the items to stock the item for customers. I was told it would take a month maybe no guarantee. I asked for a refund and they told me for a virtual gift card it would take 3-5 business days.

I used a 60 dollar Gamestop giftcard (that my best friend gave me for my birthday to pre purchase Fallout 4) on Sunday Nov 8. Along with the 60 dollars I used my debit card to pay the remaining tax, and my order was upheld for no reason. My bank account had more than sufficient funds, and the 60 dollars has been removed from my gift card. I have emailed twice, looked through forums and tried to follow their guidelines on how to cancel the order myself and nothing has worked. I still have not received the digital code for Fallout 4 and the order is still OPEN. I have called customer service FOUR times, in the morning, evening, afternoon, and no matter what time of day it is the same message plays and tells you that wait times will exceed 30 minutes. The first time I was hung up on after 45 minutes, then hung up on again after 1 hour and 8 minutes, and two more times thereafter.

First off all it makes no sense to me that my local Gamestop would not return a brand new game that I bought within the first 24 hrs. I realized COD III PS3 edition was not split screen about 4 hours after I purchased the game. Of all the reviews I read online they were regarding PS4 COD III which supports split screen play, so I did not think to look on the back of the ps3 game. It is useless to me to own a game that is only 1 player per console considering my boyfriend also enjoys the game. He called and asked if they could return it and although the employee gave us a hard time about it he said we could return it for a full cash refund. I later thought that I may run into a problem when I went to return it if this same gentleman was not working.

So a few days ago, about 5 days before Fallout 4 launched, I decided to pre-order Fallout 4. The next day some things had come up and I had to cancel my order. So I went on to their page, saw that the button to cancel the order was gone so I sent them an email saying I wanted to cancel the order and why it had to be canceled. After 48 hours, which is the time they said at the latest I would be contacted about my email, I still had yet to get an email. So I went back to their page and sent another email. Still I did not get a reply, I have not even got a reply to this time. On Monday night they decided to send me an email saying that they were shipping my order now and gave me an email to contact if I had any questions so I sent in an email again to that email and still no response.

Let me tell you how GameStop lost my business over $43. I placed an order for ten used, rather cheap games. Three of them arrived in an envelope. Three more arrived a week later in their own box, one of them arrived via its own envelope, and two more arrived in its own box. And I am still awaiting the last game, but I'll get to that later. So that's five different packages for what amounts to $43 worth of used, old games. As mentioned, I have only received nine out of my ten games. I placed an order on October 7th, and as of today, November 11th it still isn't here. I have contacted GameStop's customer service via phone and email several times about this issue, and every time I've called it they've said they can't cancel the order, and that it's processing.

Twice now I was FOOLISH enough to pre-order online months in advance. Twice now - according to my bank statement - GameStop took my money days before a new release. Twice now they FAIL TO SHIP in a timely manner and destroyed my child's birthday present by getting it here in a timely manner. I have a tracking number. Estimated delivery date? 8 DAYS AFTER THE NEW RELEASE WAS RELEASED. How do they intend to deliver? First UPS. Then USPS. At last check it was sitting in a Lexington, KY post office - 60 miles away - 2 days ago. Attempts to e-mail Game Stop are limited to 250 keystrokes... why even have an email if all you get is 250 keystrokes? Do they respond? NEVER... can you call them? Sure if you can find the number and have 90 minutes of long distance to stay on hold.

Okay, so, I went to my local Gamestop about a week ago in order to trade-in my XBox 360, xbox one controller, and Kinect for 360. Upon doing so, I also paid another 45 dollars in order to pay off one of the two copies of Star Wars battlefront for XBox one, as well as preordering Fallout 4 and the season pass. Upon leaving the store I asked the employee if he put the transaction on my rewards account and he answered yes saying, "you don't even need your receipt, we have it all on the computer".

Gamestop should support the US military. For example military discounts, #2 I previously pre-ordered a game, paid for it (the full amount). I came down on emergency deployment orders and was leaving the morning that the game was released. They had the game in the store and would not give it to me with my deployment orders. I ended up have to get a refund... I didn't want the money, I wanted my game. It really sucks that we as military soldiers have so many organizations that don't support us because everything is always about the money.

I am absolutely appalled by Gamestop. My 10 year old son saved enough gift certificate from his birthday and other holidays to purchase the Xbox Ear Force X32 Wireless gaming headset that cost $89.99 plus tax and shipping. When he has enough, I helped him place the order online on October 4, 2015. The total came to $102.16. He used all his gift cards and I paid the balance of $2.95. We waited for over 10 days for the headset to come. It never did. Then on 10/21/2015, I received an email stating that the order was cancelled. I immediately called Gamestop and asked why. They informed me that the order was cancelled because I cancelled it. THIS IS NOT TRUE!

Note before we begin, this is a review for Gamestop's online store, not for individual retail locations, as my local Gamestop is filled with great employees. When I saw a sale on used PS2 games I loaded up my cart without even thinking. However when I received only 16 out of the 18 games I ordered, I was extremely disappointed to find nearly all the games scratched up, some wouldn't even work. And every single game was in plastic sleeves, not even generic cases. WTF! Their website doesn't even tell you the condition of the games or if the cases were included. For a collector like me, I'm going to have to spend more money on resurfacing the games and buying new cases, than I did for the games themselves.

This cards seemed like a good idea, supporting GameStop over the larger mega stores, even despite Comenity's high-interest rate and the impossible task of accessing your account. The card was ordered in December and it took four months for the card to arrive. A purchase was made in August. Their site is almost always times out and they do not send paperless statement notifications in the email so I was in the dark until they started emailing me about late fees in September. This is also when their site went through a re-design and was suddenly very easy to access. I immediately paid the balance off, very steamed that the circumstances occurred in this unfortunate way. I received an email stating the payment was received.

I purchased a PlayStation 3 refurbished for my granddaughter for Christmas. When I ordered it I noticed I would get 5 free used games valued under 10 dollars each. So I ordered the system knowing it would be out of stock this close to the holidays and got the last one. I then called customer service after waiting 35 minutes and a younger gentleman helped me. He asked if I had the 5 names but they were on the phone I was using. He said, "Get them" and he would call back in 5 minutes.

Hello. Well for the record I don't want to address this as a general thing for all the stores but for one in specific. I am from Las Vegas NV and the store is right on Boulder and Nellis. Today I went to return a set of afterglow headset. Showed my receipt and the item to the salesperson and told him that I've been having a ridiculous amount of static while using the headset. The guy starts looking at me weird, and then he goes back and forth looking at his computer as if it was the first time in his life he has seen someone return an item. To me it looked like he didn't even know the return policy of the place he works for. So anyway he tells me that I can't return a new item that has been opened, then I go and show him - here on the receipt says new (opened or unopened) accessories can be returned for full refund within 30 days of purchase.

I have shopped at Gamestop for years primarily due to their Powerup Rewards loyalty program. I collect comic books and their rewards catalog has a number of variant comics available. I recently banked enough points to get a "signed" comic book. This "signed" book cost 20,000 points whereas unsigned books are typically in the 8,000 point range. I received the comic quickly, however, it wasn't signed as advertised. The artist signature was pre-printed on the book just as every other comic book has. As others have said, Gamestop's phone and e-mail customer support team is non-existent. E-mails initiated through the Gamestop.com customer service form go into a black hole. I have waited on hold for over an hour and have yet to reach an agent. I have since cancelled my upcoming game pre-orders.

I took my son's video games to Gamestop to trade in for other games. I had xbox 360 & xbox one games. I know for a fact I just bought one of the games from Gamestop for $30 & they Only offered $5. It's not right what they are doing to their customers & majority of their customers are kids that don't have money so they take games in to sell or trade for other items but only get maybe 15% of what Gamestop will turn around and sell to make a profit off mostly kids. Gamestop should offer more of a trade in value.

I pre-ordered NBA2K16 for my son June 24th and was supposed to receive the game 9/25/15, days before it is released as it said when I preordered. I just sold my home 9/15/15 and contacted Gamestop to change the address for shipping. Emailed them since 9/16 asking to be contacted, have yet to receive a response. I called 9/21, 9/22, 9/23, 9/24 to make sure it was corrected.

I went into the actual store to get my order correct after reading the reviews on GameStop's service. Needless to say, I will not be doing business with this store again. The phone number keeps you waiting for more than half an hour a day. When you do speak to them, they refuse to try to remedy the situation. They screw up their shipping of orders routinely. My advice... GO SOMEWHERE ELSE.

Avoid purchasing anything pre-order from Gamestop at all costs... If your CC is stolen your order will be cancelled without warning. And with pre-orders that have been sold out they will NOT rectify the issue. "IT'S POLICY" because of the way the CC was declined. This just happened with the new destiny collectors edition with me. As for me I will no longer be doing business with any gamestop/ebgames website or store again. This is extremely poor service and only shows the leading goal - get your money not work to give good service.

I went to Gamestop today 8/4/15 with 5 games that my 14-year old son wanted me to take there to sell. The games were Uncharted: Dual Pack which consist of Uncharted: Drake's Fortune and Uncharted 2: Among Thieves, Mortal Kombat, Lego, Batman 2, DC Super Heroes and Injustice. I couldn't believe they only offered 7 dollars for all those games in mint condition. The sales associate couldn't believe what great condition they were in... WTW??? Talk about crazy!

I pre-ordered Madden 2016 and game was shipped but I never received it. Game has been sitting somewhere for 6 days and has not moved. Called customer service and person was rude and when I told them I wanted refund due to not receiving game, this person refused then would not let me talk with a supervisor. Very unprofessional.

I pre-Ordered a game released on Aug. 25th for Store Pick up and apparently you have to wait for them to ship your order TO THE STORE and wait. Might as well ship it directly to me. I go to the store on release day and they have a lot of copies of the game for sale. BUT I have to wait for my shipment which has not even been shipped after a week! Worst service. They shouldn't even have it if it doesn't work. The GameStop Employee agreed.

I tried to place an order on GameStop.com and it didn't go through. My Gift Card balance was cleared though and no order shows up on my account. I emailed them every day for 4 days starting on Tuesday the day after I tried placing the order and never received any response. I then called them on Friday which was 5 days after I tried placing the order and I was on hold for 25 minutes and then when someone answered I could barely understand them because of their accent and they disconnected the call after talking for 10 seconds. I wasted 25 minutes on hold for nothing and have an empty gift card still. That's the Horrible thing about GameStop and Gift Cards. You have little choice on what you can do. GameStop never fails to provide customers with reasons to Hate them.

I had to complain to the BBB earlier this year because a stupid employee failed to ask if I wanted my Game Informer renewal be digital or print and just made it digital. And Game Informer (1) Refused to give me the print versions of the back issues I was entitled to (which piled up to 6 months), (2) Change my digital subscription to print after emailing them several times to do so and (3) Give me credit for the missing 6 months of issues! Eventually, I got a full refund for the magazine (yay!), the missing issues in print, my subscription changed to print, and an extension of my subscription (which at this point I can do without). However, after this fiasco, I changed my email preferences to "do not contact me anymore in any way." But as usual, they simply REFUSE to listen to my MANY UNSUBSCRIBE requests and constantly send me ad emails.

Now I officially, really hate Gamestop!!! Ok, a few weeks ago I went into the Gamestop in my area to pick up my copy of Batman Arkham Knight that I had money on. The Gamestop guy scans my Gamestop card and says there is no reserve for Batman. What??! So he scans my Gamestop card again, and no luck. Then I pull out my phone and show him on my Gamestop app that I do have a reserve on Batman and it shows how much money I have on it. He still can't find it in the system... So the other Gamestop clerk took over my situation and starts looking in the system.

Sales tax was higher on order history than my order confirmation and neither was correct. I ordered a refurbished Xbox 360 with 4 games. Some games arrived before Xbox with packing slip that said the Xbox was included in shipment. Customer service had no answers. Xbox finally arrived. It worked for 2 months and then display went all blue and green. Customer service had me on hold for more than 15 minutes and had no answers or suggestions other than I would have to send item to Microsoft for repairs. Customer service person had such a strong accent and spoke so softly I had to have her repeat just about everything.

HELP!!! As I sit here on hold for a Gamestop customer service rep for 25 minutes, now.... I had gotten a gift card for a gift, checked balance online and the card had a balance of $20. So decided I would buy some of your retro games online. My total was $47. So input my gift card, total reads $27. Pay the rest with my Gamestop Credit card. $20 gift card does not come off. I'm charged $47 to my credit card. So I figured I did something wrong. So I choose some other games total is $26. Enter and it accepts my gift card and shows total is $6 is left from total. Again I use my Gamestop Credit card again and I'm charged $26 the full amount. Go back online, to check the gift card balance. It shows $0.... So where did my $20 on the gift card go... HELP!!!

I purchased a copy of borderlands 2 for the ps vita for 30 bucks and when I opened it there was no piece of paper with the redeemable code so should I Jane giving them twenty because I only received most of what I paid for.

Terrible, I was a loyal customer for years and I sold my Xbox 360 to them and they didn't wipe data. I got hacked and over $800 in unauthorized purchases were made.

I went to the GameStop in Jackson Ky. I had a game that was never opened. One of the workers said they could give the whole refund even though we didn't have a receipt. They all know us there because we are very loyal customers. We have spent thousands of dollars in this store since it opened. I went back in today and yesterday to return father's day gifts. Same situation, they had never been opened. ** refused to take them back. Every time he has been in the store when we were there he has been very rude. He never has a smile and never speaks to the customers. Very disappointed in this store and how they treat loyal customers.

I have been a GameStop customer for over 10 years. I used to love going there to buy my games because the staff was very helpful and they knew me quite well. About 2 weeks ago a new manager started and every time I go there now I feel very uncomfortable and every time she has made some kind of snide comment. The other day I was exchanging a used game and she said "I've never been at a store with so many returns" which made me feel uncomfortable. Then yesterday I was exchanging something else and she told me "GameStop policy" is that you can only bring back 3 "did not likes". Now I looked up the return policy and this is completely wrong. As long as it's within 7 days and it is pre-owned you can bring it back for an exchange of full refund.

I have been a GameStop customer for a few years now. There are two GameStop in Lebanon PA, the one on Bowman street is worse. So I preordered call of duty black ops 3, batman arkham knight. And I bought a pair of astro headsets along with controllers psn cards and a few other games. The game I bought in store was not scratched but when I got home it was skipping and after 20 minutes my ps4 said game disk unreadable. It was three days after and I called to see if I could refund. They said as long as it hasn't been 30 days past purchase and I need receipt. I went into the store and had all required items and they told me that I could only receive twenty dollars for 5 games that cost me over 100$. I left the store and I fixed the disks. The games work now but warning if you live in Lebanon PA only go to GameStop in the Lebanon Valley Mall. I have never had a problem with the people there.

I had an issue with Gamestop this week. I ordered the Batman Arkham Knight PS4 Bundle. The man at gamestop told me I had to put down $100 for the console that I wanted to preorder. They only marked down $25 on the Gamestop app and the receipt. The employee took my $100 and didn't mark all of it down. They told me to go online and chat with the online support. When I went there the employee named ** was very rude to me. Saying that they cannot issue a refund for me. When the manager of the store told me to do it. The employee was just awful. I'm not sure how they choose their employees but they need to learn how to help.

Ordered a system in store, paid for expedited shipping, gave store rep address twice, for the system to be delivered to the wrong address. Contacted corporate store via email and was told that they were sorry for the inconvenience that I caused. I questioned the Internet customer service rep (**) regarding his rude email response and he didn't even have the decency to respond or provide a solution to the situation. I've never been insulted by a business this way as a customer, especially when their franchisee made the mistake.

My friend purchased an older D&D game pack for me for Christmas a couple years ago. It had many titles including but not limited to Planescape Torment, Neverwinter Nights, and Baldur's Gate. It was great, I only downloaded and played one of the games as I figured I could wait and play the rest later. Boy was I wrong. I logged on to their site to download the PC app and get my games, and guess what? The link they have on the website leads to an internal server error. So I tried on another browser thinking maybe it was on my end. Wrong. So I decided to call the phone service.

The package arrived safely but the product not so much. It was damaged and didn't even turn on!!! Never buying a product online ever again!!!

My fiance purchased a refurbished Wii for out 4 year old son. When we took the Wii home it did not work, we returned it and received our money. Today we purchased an Xbox 360 and the red light came on, it also didn't work. I'm wondering why they're selling refurbished systems that do not work.

Went to Gamestop in Newington CT after visiting a few stores trying to find a game called Story of Seasons. Employee informed me they didn't have any copies and I asked if I can order it and have it shipped to my house. He informed me that basic shipping will be 5-10 business days which I was fine with. I asked if I was able to track the shipping and was told I could. A couple of days later I get an email saying the game was shipped and was given the tracking number by Gamestop. Tracking shows no information available. I called Gamestop asking what was going on and asked them if I do not get the package, can I just come in with the receipt and order form for the game and if they have it in stock can I be given it. I was told they could not replace the game even if I have a receipt because technically I didn't buy the game....

I pre-ordered Mortal Kombat X. A stipulation of preordering was that you would receive a code for a special character on the game. After picking up my game I spilled coffee on the receipt. So I called customer care. They could find that I purchased the game but no code or they couldn't print out receipt where I purchased the game. Which really sucks as a loyal customer. Complaining!!!

I tried to use Gamestop gift cards my son received for Christmas. You have to be careful and constantly make sure the gift cards do not get wiped from the screen or the whole balance gets charged to your credit card. So instead of less than $2 getting charged to my card, the whole $60 were charged and I am left with gift cards we cannot use. The bigger problem is the way they handle the calls. I was on hold for about 30 mins until someone got on the phone and I asked for a supervisor and was left on hold for an even longer time. Obviously they were not willing to fix this for me. This is simple. Back out the order, credit my card and redo it entering the gift cards first.

So I went into GameStop to return a copy of GTA V that my mom and I went and got on March 30th 2015. I called ahead of time making sure that I could buy a brand new copy even though I am not 17+ because my mom was there with my last time too use her card. The employee said it was okay and he had already checked with his manager. I get to the store today (April 31, 2015) and apparently the rules changed and I have to buy another GTA V copy (pre-owned) because I didn't have a sticker to prove my one year insurance on the game, even though I had my receipt. So here I am with another pre-owned copy that is guaranteed to work, even though they couldn't test it on the systems I know they have set up in the back room! GameStop is definitely not the place to go! Screw working there I don't want people writing horrible reviews about me! Thanks for reading my post.

I believe if I bought item from the Gamestop store I should be able exchange for same thing. Not get trade in for less than half of what I paid for. Wanted to get same wired controller that was broke for another wired controller without receipt. I guess I will be shopping at Walmart and GameFly.

If you have any issues with your purchase, especially with digital gift card delivery, please file a complaint with the Better Business Bureau at bbb dot org. They can assist you when the hotline gives you the runaround. When I say runaround, I mean you can call 4 times and then speak to a "supervisor" or "manager" a few times and still not have your issue resolved. Or they will give you some lie that "this will be sent out via email in X amount of time" when in reality, this is not true. They don't have the power to guarantee that. You will need to complain to Gamestop HQ at GRAPEVINE TX. Also, stop ripping people off Gamestop. You already have a database of fingerprints, shouldn't that be enough for you???

I left their store unsatisfied, and saved a lot of money elsewhere. I had asked the manager if his prices could be online comparable? He said no. Then, I said I would be happy to pay a couple dollars more for each item, but his prices for used games was too high. He tried to sell me a discounted 10% membership card, while overcharging me $4-$8 "more" per item. I told him with "one click of my keyboard" and could buy online. I bought online! I had entered his store with a list of outdated WII games and was about spend $100 to $250 in used games. It was a great lesson for my children, they watched me talk, and he said NO, then we went home and ordered everything online. I told him that our store at the other end of the mall always worked with the customer, he didn't. This is the second time they failed to step up. All takes is a customer that can count to 2. Sorry Gamestop, I stopped trying.

I have been aware of GameStops horrible reputation for a while now, but never experienced it myself. The last place I lived had a wonderful store, and I was happy with the employees and the service I received every time. Recently, we moved through the military to California. I had heard complaints of the store nearby from my father, who said the employees were rude - he went to the store to check for a game and was told, "Well, there's no way you're getting that here." I'm assuming the employee meant that it was necessary to place a pre-order for a more obscure game, but is that an okay way to speak to a customer?

The man in the store by my house closed the store on sun April 19 at 6 o'clock and I looked up to find out what time the store closed and the store shouldn't have closed till 8 o'clock. The gentleman also didn't walk to the door to talk to me, he was at the register talking to me. What he said, I have no idea. I just know he said he closed at 6. If you want to close at 6 then the store closing should be changed on the web browser. So I'm just doing this because I have been going to gamestop for more than ten years and this is the first bad experience I've had. Please contact me and let me now what is going to be taken care of. The store I am talking about is the one in parksburg pa. Please fix the bad employees and the store closing hours.

I pre-ordered a physical copy of a PC game Dec 2014 along with a friend, fully paying off the purchase with Gamestop gift cards. We used two different cards for the purchase and everything seemed to have gone smoothly. Until this last week... I was sent an email telling me that the order was cancelled, so I go to check the gift card balances and both cards are empty. The game I preordered months ago, was just charged and cancelled a few days before the game is released. This irritates me, because a pre-order should be a PRE-ORDER. And that means you should get the game DAY 1 of release. Gamestop apparently thinks a preorder shouldn't arrive at the customer's residency until days after a game is released. I decide call Gamestop support and wait literally 4 hours on hold, listening to the same 3 advertisements on loop.

It sucks, got a PS4 as gift. Tried to return to store, said they couldn't take it but buy this new controller and it will work. It didn't. Called Sony, they gave me 800 number for Gamestop. First time they retrieved the receipt and promised it was on its way. As of 4/10 Sony had not received it and now gamestop says cannot find receipt unless you give us more information.

I provided a good email for a giftcard purchase. Recipient did not receive, they froze funds and resent the next day. Told me it would be 3-5 business days before they would receive. Really??? That's why I did the online card so he could get it right away. Waited 5 days, called back coz he still didn't get it. Was told it was sent to my (sender's) email. Really? I didn't get it either. Now they are refunding me my money which was immediately taken from my bank when placing order, but it will take 3-5 business days for me to get my money!!! REALLY!!! Just a simple sorry, no Gamestop cash for inconvenience or anything. Never order from your online site again EVER. Oh and good luck on the hold time on the phone. I guarantee it will be at least 20-30 minutes of listening to their game reviews before you get someone on the phone. All clients are busy, uh huh!

I went in to buy a game. It wasn't available in store at the time; so the manager suggested that I order it from the GameStop site. So I did, with him at the store. He told me that if I wanted it by Fri I should pay for the expedited shipping. Naturally I did, which was only $11.00. He informed me that it will arrive on Friday. Saturday at the latest. IT did not!! I didn't receive the package until Monday.

I usually enjoy going to GameStop. The employees at my local store are very understanding and friendly. However, I recently went on a trip to Boston. I stopped by at a GameStop to pick up some games. I got a pre-owned bundle containing Fallout 3 and Fallout New Vegas for 7.99 USD. The guy working the register is acting suspicious, so while in the car I check the bag to ensure I got it all. Fallout 3 was not there. So I go back and ask what the heck happened. He says "it won't let me put them both in for 7.99". Okay, I ask for the manager and she comes and types in something. She hands me the bag and wishes me "a great rest of the day". I then look again and the box of Fallout 3 still is not there.

It's a total rip-off for Gamestop for them to sell new games for as much as $60 to $70 dollars. Then when you wanna trade it in a really good condition, they wanna buy it back for less. It's a total rip-off. They need to go out of business. That's bad for the consumers.

I went to GameStop to pick up Bloodborn that I pre-ordered on ps4. I was at the register when the workers told me that I didn't pre-order the game. I sat there for about ten minutes just waiting for them to pull it up but they couldn't find it. I even had my card and receipt but they couldn't find it. I spent $5 for nothing!

I had a really bad experience with Gamestop shop in Miami. I bought an Xbox360 controller for my son and the shop assistant was just "playing" with me. He asked extra ID for my credit card like I just escaped from a prison and didn't say anything when I was leaving after paying. I said thank you, and good bye, but he didn't say anything. Also before serving me, he started to bully his own colleague in front of the other customers! I've never seen this anywhere else in my whole life! Welcome to the USA! Been here, done that, never come back I guess!

They sold me 3 bad disk of the same game and the services are poor.

I made an online purchase from GameStop to ship a PSP game system to a friend in another city. Well, my online credit card order was denied twice. GameStop customer service - they told me by having a different address from my home and the shipping address, my order was denied - that makes NO sense to me. So my complaint is consumers beware when making ONLINE purchases from GameStop and having a different address to send your grandchildren or friends' game systems & games. GameStop is losing revenue / money with this policy.

Order Cancellations. They are the worst!!! 1st one, 2 years ago I tried to place an order for download game, tried different payment methods, debit card, paypal, orders was fine, got confirmation number, then, later, got order cancelled with use another payment method. 2nd, few days ago, we order a digital gift certificate for my son's friends birthday, order was ok, got order confirmation, then a week later got the order cancellation email, really stupid company!!!

The Gamestop between 21st and 22nd street on 6 ave has the worst FAT rep EVER. The first encounter happened when I was purchasing a game for my son. Myself and wife were the only lesbian couple there, the FAT employee was talking loudly about gay and lesbians with some person with whom she had accompany her to work. When I got to the desk for purchase I explained to her that, that was disrespectful and unprofessional to have had a conversation as such. Her reply was, "Oh that's my sister and she was gay." WAS GAY? WTH. I left that alone.

So I went to Gamestop one day to pick a copy of Monster Hunter 4 Ultimate. I go there and they tell me they don't have any. So I call 3 other Gamestops in my area and none of them have it. Nintendo didn't ship enough out. I don't want to pay cash when I have Gamestop credit, so I decide to go to the Gamestop online. I order a copy of MH4U. It says 4-7 business days with 1 day for processing. So 5 days later nothing. I call customer service and the lady tells me that I didn't pay for shipping, that I paid a tax fee. I don't what drugs she was on so I check the site again and clearly see that I purchased priority shipping. She proceeds to tell me that because I chose to ship it to a po box it was going to take 7-10 days. Nowhere on the site did it say that if you ship to a po box it would take longer.

So a couple days ago, I decided to buy Majora's Mask and Persona 4 Golden online and put them in the same order and used overnight shipping. So the next day, the package comes and all that was in it was friken Majora's Mask, but where the heck was my Persona 4 Golden game? I called, waited 20 minutes to get a hold of anyone, only to get a really rude Hispanic lady who was rude and no help at all! Saying that she could only refund me shipping of 5.32, even though I used overnight shipping for 11.00. But at the end, she ends up not giving me any type of refund and just hangs up, leaving me confused and furious!

Ordered a Glacier White PlayStation 4 Thursday night at 8 and paid for the 1 day processing. Friday I saw that the order was still open and contacted customer service after being number 160 and waiting for an hour the representative told me that if it did not ship that night it would ship Monday. After hearing that I continued to check my shipment and it shipped and only took 4 Days to get to me. I am very satisfied and will deferentially order online from them again.

I pre-ordered a game online and just found out that they don't run the card until the month of the release. Like WTF. It would be incredibly easy to just take my money instead of waiting to take it. Now I have to worry about my balance changing and most of all, I NEVER received a confirmation email of this order or of the process of pre-ordering. I just found out that they wait to run the card from another review on here. I'm not cancelling this order. Online store sucks. The checkout process was filled with bugs as well. I love Gamestop but they have a lot to work on. I've been on hold for 2 hours. I never got a order number so I can't look anything up.

I did not receive my game that I ordered from Gamestop and I am asking for my refund. If I don't get my refund you will lose me as your customer. At least www.electronicsmarties.com does not delay when I order from them. What Gamestop need to do is give me back my refund.

I went to GameStop to trade in a Xbox 360, only two years old. I was expecting at least 60 dollars because that is what I read in the Internet. He offered me twenty. It was in very good shape and his attitude was very disrespectful. Then my remote stylus clicked so he would only give me eight dollars!

This is a complaint regarding a specific Gamestop (Smoketown Station - Worth Ave Woodbridge VA). They may do the same thing at other stores. We have 2 stores about a block from each other. I went to one and noticed it was packed, the line was long so I figured I'd browse and go to the other store. I was looking to pick up Madden 15 and Evil Within for PS4. The games were 39.99 and 29.99, respectively.

My son goes to Gamestop on a weekly basis.... I'm not sure how the points work (my son is 23). I took him in there yesterday and it took forever.... Then the online coupon didn't work and the cashier had no clue what he was doing.... Nobody knew the corporate store number... Just HORRIBLE EXPERIENCE EVER... But I will be calling and talking to SOMEBODY about this problem... I feel all online coupon should be honored especially when it says in-store or online....

Alrighty, where do I begin? I PREORDERED a PS4, extra controller AND a game the DAY THE PS4 was made available for preorder. About 3 months later I got transferred from Seattle, Wa to Boise, Id for business. I immediately went to the local gamestop and informed them of what happened. Had to call original gamestop for order info so that the gamestop in Boise could transfer my order. Everything was said and done. I was happy.

Over the holiday I wanted to buy an Xbox One for my son so I jumped online to order with Game Stop as I could get a bundle that included counsel, Assassin Creed and $50.00 card for total of $350.00 (not a bad deal). Moved bundle to my shopping cart; made payment and figured all was OK. Later that night I decide to check my e-mail only to find that GS canceled order. As time is running out on this deal, I call GS and find out why order was cancelled. No good reason found/provided so order was taken a 2nd time on the phone with new order number. Check my messages the next day only to find that this order as well has been cancelled. I call GS and speak with another rep. and was told a 2nd time there was no good reason for order not being completed. I ask if they can honor the sale price (prom. has now ended) and was told no; if I wanted this bundle it would cost $399.99; smells like a bait and switch. Needless to say I will never buy or recommend Game Stop products and services.

My 12 yr. old son got a stack of game stop gift cards for his birthday. Great! Not so much. When we went to use them today at the Somers Point, NJ GameStop one of the $25 gift cards did not work. They told me to call the number on the back to resolve, so I did. I put my order on hold behind the counter and called the number. Tried balance inquiry and tried to talk to associate, to no avail. Couldn't even get someone on the phone. Anyway one of the sales reps tried to call for me and even he had to wait a while before hearing from anyone. So the card was not purchased from a GameStop so they could not track it, WHAT!? Why even sell them anywhere else if you can't track them to help customers when needed. So I asked for the manager and he told me he could not do anything that the card was not scanned properly or someone walked out with it.

During the Black Friday sale they had this year I purchased 2 BRAND NEW video games because of the great deals they had. I was so excited to receive them, they were being shipped separately. When I had received my first game I noticed the game was open and was like wth?! Only to see a bloody USED sticker on the back of my game cover. I was absolutely livid. I went to check my order online to ensure I didn't mistakenly order a Used copy and I hadn't. It took freaking forever to get in contact with them. The online chat was probably a 165 person wait AND the phone call wait was no joke 40 minutes.

My sister sent an email giftcard to my son on Dec 23 and we still have not received it. Sent 4 emails with the confirmation number and still NO response! Call 3 times, held for over an hour each time and was given a card number on first call... store won't take with out a PIN. So called back, was given info of what the store needs to do and promised it would work... NOT! Store wouldn't budge without a PIN. Called back, was told new card would be emailed last Monday, still no email! DO NOT send giftcard this way. They have YOUR money and we still do NOT have card. Will NEVER shop at Game Stop.. EVER again!

I used to NOT shop at Gamestop for years based on their terrible customer service from 16 year olds (back in the early 2000s) but have since grown up and became more patient and just expect an overly helpful staff and low inventory. Now I have a Playstation Credit Card and a PowerUp Pro Membership so it makes sense to shop at Gamestop for the points. I have been going to the same location in Richmond, VA for over 3 years now and have been satisfied overall.

I sold game stop my old ps3 and was quoted $80 if i bought back the the second controller. After I run home and come back within 20 minutes the price I was given dropped to $60, not because of any defects but because they lied to me. I sold it to them anyway because I needed the cash more then the system. I went home and looked at my sales ticket and it said they were purchasing media players for cash. I had a sony media player I didn't use and took it to them the next day on my way out shopping. The sales clerk first ignored me, then replied that the store is only for the purpose of purchasing phones and games they do not purchase media players in a very rude way like I was insane, even after I told her the sales ticket from 2 days before was promoting that they purchased media players. She looked at me like I was completely out of my mind. I felt horrible on top of wasting time, and gas. I called back later and the gentlemen explained they can advertise anything they want but can ignore and buy as they choose, no matter what they advertise.

Bought a game. I had the receipt my child wanted something else or money back. They would not do either. So I have a sad child for Xmas. I won't buy from this store no more.

I bought a Pre-Owned Gta V and was ok until I opened it. It has scratches and fingerprints. Worst of all, it keeps messing up my PS3. It didn't work. It would start with the sirens then it would just turn my screen black. The website says that the games are tested and are guaranteed to work. Plus I paid $30 for it and I don't get a refund, only exchange. I'm going to get a new one on Friday and if that game is bad, I will go to the store and complain in person, not on the phone.

I pre-ordered a game online and just found out that they don't run the card until the month of the release. Like wtf. It would be incredibly easy to just take my money instead of waiting to take it. Now I have to worry about my balance changing and most of all I NEVER received a confirmation email of this order or of the process of pre-ordering. I just found out that they wait to run the card from another review on here. I'm cancelling this order and will just buy it in the store. Online store sucks. The checkout process was filled with bugs as well. I love gamestop but they have a lot to work on. I've been on hold for 2 hours.

Always insist that your gaming console be thoroughly inspected before purchasing. Systems can be sent with missing cables, unwrapped games, or other damaged items, which discovered upon returning faulty systems will be blamed on you.

Back in November I purchased a game for my son, which was to be released on the 11th. I asked clerk if I could buy it at the Gloucester store so he could pick it up in Richmond (he attends VCU). She said no but I could purchase and have delivered to his residence. I set it up paid her, verified address. She stated it might be a couple of days after release before delivery, I said that would be okay. I received email verifying purchase and delivery date. The date came and no game, tracked package(ups) - last entry stated leaving with post office.

The most crappiest network of online services ever. How you guys just open and are experiencing high call volume? Then when I get in contact with someone they say "we can't help you, let me transfer you." Trash, horrible, unresponsive, dumb.

Gamestop could not cancel my instore web order. The excuse given to me in the store was the order "left the system" and is being packaged ready to ship via UPS. So I called the phone# 1-800-883-8895 for Customer Care and they stated they could not cancel my order because it was no longer in their system. I asked to have my address corrected and the spelling of my last name and they could not do this. Why because they don't have control of their own systems. Why because Game Stop is a one-way street. Buyers beware of this type of business. Game stop is another company that simply does not have the controls. 1 hour after I made the original purchase these ** need to be purged from doing business. Store #121 Tega Cay SC.

I don't like being lied to. I was purchasing a new Nintendo WiiU for my son's Christmas present tonight, and probably am going to return it immediately because I don't appreciate my treatment. I had been told just last night (when I'd made my first stop at GameStop before shopping around) that I was "pre-approved" for a GameStop credit card, which would only require a couple of numbers pressed into the keypad, and then I could use immediately for the purchase of the game system and take advantage of a "6 months same as cash" special promotion. This is why I came back to GS instead of walking across the street to WalMart and plunking down my money there or, even better, going online to get a bundle from a shop for less money, free shipping and no tax. Because who in their right mind DOESN'T like the idea of a little financial flexibility around the holiday???

I just purchased an XBox1 on the GameStop website. We live in a rural area and have an 6 foot gate around our property. Someone delivered our package in the evening and dropped it over the fence. We found it in the morning covered in dew. I'm just hoping that nothing is wrong with it. I've been on hold for the past 45 minutes on the phone and about the same time waiting for chat on the computer and I'm still no. 16 in the queue. These people have horrible customer service. I will never buy anything from them unless I go into the store and get it myself and even then that would be a last resort if I can't find it anywhere else for a price close to theirs.

I order Alpha Sapphire so it will be sent to my house around official release day (November 21st, 2014). Around midnight on the 22nd (21st turning 22nd), I get an email saying my order had been cancelled due to the payment not going through. I know this is wrong because, when I paid in full, the money left my bank account. I am on hold with customer service for over 20 minutes so far. I am demanding them either send the game I paid in full for or give me a refund. I will never order online from them again (in store purchases I haven't experienced any problems with...yet).

I had preordered a game from GameStop online early April that was due to come out in November and was under the impression that they would run the card I gave them when I placed the order. In between that time the card had gotten stolen from us but I having thought it had been run through and the money taken out already I did not check the order until a few days ago to make sure it had shipped. When I saw that it had not I called the store to ask about it and was told the game was not going to ship due to failure of payment. When I inquired about it they said the card had not been run until the beginning of November.

On 11/3/14 I went to Gamestop to purchase a headset for my son's ps4 - the employee sold me a headset for the ps3 - I questioned him about it and asked many questions to be sure it was the correct headset. When I returned on 11/7/14 with the receipt and item, they refused to give me my cash back and would only give me a store gift card even after I explained that it was their employee who sold me the wrong item!!!

GAMESTOP gave my Day Zero copy of CoD Advanced Warfare away to a guy that claimed to be my boyfriend and when I flipped out the manager said, "you are just gonna have to call corporate." It took customer service 45 minutes to pick up the line and then they said it will take a week for a customer service agent to check the security cameras and get back to me. GAMESTOP owes me and my clan big time for the loss of Double XP this week, not to mention my $67! I walked in there with the receipt and when they tried to check the record in their system, they could not find the game reserved for me. Then he went through his register tape and handed me a receipt that showed he had personally cancelled my pre-order October 7th and handed the cash to some guy claiming to be my boyfriend. Even though everywhere you look it plainly states that they will never give you money without a receipt.

Around 1 pm Sunday, Nov. 2 I called the dobbin center location to see what time they would be open until for the midnight launch for advanced warfare. "12-2 am sir" but when I arrive at 1am, 4 employees ignore my knocks at the locked door for several minutes until store manager Chris with body piercings and all informs me that they are closed and to come back tomorrow at 10am. I don't get it, why tell you to come pick up the merchandise you've already paid for just to tell me "sorry we're closing early and come back tomorrow." So much for being professional. What's worse is I walked 2 miles to that store in the middle of the night in 45 degree weather just to be denied by so called employees who obviously don't care about how they represent your company. 30 min waits are a staple for this location. After I redeem my game tomorrow at 10 am I will never spend another penny in any location until I hear some kind of response about these ignorant business practices.

I had spent a while debating between purchasing a ps4 and an xbox one, and when I finally decided on the play station I ordered the destiny bundle from gamestop.com with the 2 day air shipping. It came to a grand total of $494.45. I received confirmation emails and a UPS tracking number and registered my cell number with ups so I would be notified when my package arrived. The day I got the notification I was at work and no one else was home so the package, according to ups, was delivered and left in the hallway to my apartment building. An hour later when I got home from work it was nowhere to be found.

Order has not been processed. Still on hold after 25 minutes for a $15 game. Processed my credit card twice. 35 minutes. Someone answered. They have no information. They have no idea why they are holding up my order.

I purchased a used game from GameStop's online store. This was my first online purchase from GameStop and thought nothing of it and actually believed it to be more better than in-store purchases (boy was I wrong). I received the game a week later. It even came with the case so I was happy! I opened the case and lo and behold, they sent the wrong game. The game they sent me was a $5 game, the game I ordered was a $14 game. I called GameStop CS the next day and the man said he placed another order for the correct game and that it should get to me within 3-4 business days.

People as a rule do not enjoy long stories. I will be as brief as possible and factual. I swear on a stack of Bibles everything I type here is the gospel truth. I walked into the Gamestop in Pittsfield Ma on the afternoon of Saturday May 24th 2014. I had my 15 year old son with me. I entered the store and went directly to the counter. My son made a bee line for the headsets. Behind the counter there was a young ** female with shoulder length brown or brown/reddish hair as well as a young ** heavyset male with curly dark hair and glasses. I approached with a small bag of trade ins and the girl gives me a disgusted look and says "UHHH More trade-ins". I asked "Do you not accept trade ins?"

My son purchased a Xbox 360 Kinect sensor and as a promo a free game was included. The Kinect arrived as planned but the game never arrived. After calling GameStop several times and several long holds, they said they no longer have the game under the promo. However, they were "sorry about that". What made me more angry than anything, they tried to sell me the "free" game. If I were you I would be very cautious with GameStop, they do not seem to stand by their word.

I decided to get my sister a PS3, however, she did not want it nor liked it. I was not fully aware after I received my receipt that I could not have returned the PS3. I have never ever ever ever ever bought something, and have not been able to return it. Especially "Electronics" or Very High end clothes merchandise that are worth more than 200 dollars. How could I not return a BRAND NEW electronic? I bought a IPHONE for 700 bucks, and still could have received a refund.

You got to be careful buying a used PS3 from GameStop. The reason I say this is because they do not check them real good when somebody turns one in. Best bet buy brand new. In my case a friend bought me a used one at GameStop for Xmas and 5 months later it died but she did pay the $30.00 year warranty so yesterday I got another one but I couldn't afford to get a warranty so I hope for the best. If you do buy a used PS3 check it before leaving the store like the vents on it. Is it full of dust because some people don't realize if they're clogged it will overheat and either burn out or just won't work right. GameStop don't do this so be careful. The only thing I will buy from GameStop from now on is used games and that's if they're on sale.

I purchased a game on Gamestop.com, and then canceled the order, when I call the gift card company it says my balance is $25.00, but when I check online it says my balance is $3.61, Gamestop is ripping me off. What Do I Do?

I recently purchased something online from ebgames.ca. Today January 28th I looked at my credit card statement online and noticed that I was charged twice for the item. I called my credit card company to tell them about the error. They told me to contact eb games. I did just that and I was told that I was only charged once for the item and it was a pre- authorized payment. I told the person that I never made the purchase a pre-authorized payment. They told me to call my bank and have them correct the error. So I called the credit card company back and they looked into the error again. They said that both transactions had the same number on it. I guess transaction number not sure. Anyway now the matter is being disputed and I have to wait at least 2 months to find out if I get my money back for the error that was made. This never happened before when I ordered online from ebgames.ca. Not a happy camper :(

Back in 2009 Batman: Arkham Asylum was coming out. I had, in Bristol CT, paid for the pre-order collectors set in full. The game got delayed slightly from summer to fall. Well, come release day in the fall, I went to pick it up, and even with my receipt the store had no records of me ever preordering or paying for it. Customer service simply told me that if I wanted it, I should have pre-ordered it. The store clerks acted like I was a first time customer. To this day, I have never received that game or my spent money on it. Don't get me wrong, I do a lot of business with local Gamestop in Fernandina Beach FL. The manager there is the best by far. But otherwise, elsewhere, I cannot stand Gamestop after that incident in Connecticut.

Gamestop is the worst place to get Xbox 360s. I have bought five Xbox 360s and they were new ones and all of them had the red ring of death or they had the open tray problem. All of these Xbox 360s had a problem within a week. So if you are reading this, don't buy anything from Gamestop, they suck.

When I went to check out at Gamestop.com, a $10 coupon was offered that noted it was expiring on 2/22/2014 but disappeared upon processing. Called that night and had to speak to 2 reps (one eventually hung up because he couldn't understand English), 45 minutes of wasted customer service with broken English accents and a total lack of comprehension, no understanding nor remedy for the problem. When I called back during the next day hours, an English speaking rep gave me a code for a $10 off to use online. If you are ever offered a coupon online at Gamestop.com, hit the PrntScrn so you will have a copy of it and if need be, contact the CS number during the day hours.

Whenever you call Gamestop, they will place you on hold for at least half an hour, it drives you insane. The last time I called them about a malfunctioning game, I was on hold for two full hours, this is completely unacceptable, and they clearly do not care about their customers from their tone.

On Dec 13 I called Gamestop and they had two PS4 systems, a very hard to find game system this year. I bought one of them for my 19 year old son. I also purchased a Playstation plus card for $50 which is listed on the receipt. I read their refund policy, it said within 30 days it could be returned if the plastic bags weren't opened. It said if it was "unopened" which I took to mean the game system. I had to open the little tape on the outside of the box, an inch wide clear tape.. to get my sons PS3 plus card out before I took it back for a refund. My 19 year old didn't want the system, he wanted the cash to help with college/books. He has a PS3 system and didn't want to replace all of his games with PS4 games at this time.

I will never purchase a single item from this low tech, highly inefficient organization again. We tried to stop the order 10 mins after it was made by email and by phone. The first phone call lasted 68 mins, with no resolution. The second phone call lasted 62 mins with still no resolution. Over 2 hours wait time plus 3 emails, requesting the order be cancelled. AMAZON will be getting all of my business and my family's from now on! SHAME, SHAME, SHAME ON YOU!

I ordered a PS3 for my son's Christmas, and they sent me the wrong one. The wrong color, and fifty dollars less than the one I paid for. I emailed them with the issue, no reply. I called the customer service number, and waited on hold for over 50 minutes, no exaggeration. I finally had to hang up and call back another time. The next day, same thing, on hold for 42 minutes before someone answered. They were completely unapologetic. They emailed me a return label. I mailed the incorrect PS3 back to them, and heard nothing either in emails or phone calls. I called back, waited on hold for another 50 minutes. When the customer service agent answered, she didn't listen to what I was trying to explain to her, and put me back on hold, then came back and told me that they would file a claim for an investigation. I asked for what. She said my missing item. I tried to explain again what had happened, and she replies, "Well that's why you haven't received it yet!" I asked to speak to her supervisor. She put me back on hold again. I have been waiting another twenty minutes. This is ridiculous. I will never do business with this company again. I just want a refund, and I'll take my business elsewhere. Ridiculous!

I ordered online 2 games on the 29th of November and still as of the 13th of December have not received them or even know where this order is. I have been online for 45 minutes and no one from Gamestop has picked up. Will no longer do business with what an inept, unprofessional, shoddy business. No customer care for their customers. When they finally came answered the phone almost an hour later no apologies for the long wait instead got an attitude like I should feel privileged that they picked up my phone call and no that person just put me on hold again. Disgusting way to do business!!!!!!!!!! Does anyone know who the C.E.O. as I would like to talk to him personally? Disgusted status:-(

I called Gamestop twice today to inquire about the fact that you cannot choose to order a physical gift card on the Website even though they show that as an option. I waited 25 minutes the first time and had to get off to go to an appointment. I waited 35 minutes the second time only to be told that not only can I not order a gift card online but the customer service rep could not do if for me. If a company does not want to offer physical gift cards, they should not advertise that they have them on their website.

I purchased the Black Friday Edition of the PS3. I brought it home and it did not work. The PS3 would continually freeze and shut itself off. It was so bad that it would even freeze in the PS3 safe mode. I called the store on Thursday, December 5, 2013 to tell them about my issue. The woman on the phone told me that they didn't have any more Black Friday PS3s in stock, but she would check the stock in the other stores in town. I was looking online and I had only seen stock in stores about 70-80 miles away. I was told that they didn't have any in town, but that she would call another store to have one shipped into the store for the exchange. I was willing to drive to the closest store, but I felt assured that it wouldn't take too long for the PS3 to get to the store.

This is the second time that I signed up for Gamestop's paid membership. The first time I tried for 6 months to get it resolved, and here I am two years later with the same problem. They are supposed to 'mail', 'email' , 'send' you a buy 2 get 1 free coupon, but every time I try to get it, I am either misinformed, or I can access my account. I have tried to contact them through email, customer service, and even went to their store and tried to get their staff to help (This is what resolved the issue the last time after about an hour of arguing with them). I am currently on hold (have been for 1 hour and 1 minute) :( All I want is my coupon!!! By the time I can get into my account then the email is gone, or expired. I am not sure why they even offer these coupons if they are going to make them so difficult to get to; however they insist on sending me emails EVERYDAY about stuff I don't care about. I will not do business with them again after this. LESSON LEARNED!

Bought the game pack code that you download to the Playstation. GameStop sent a website via email to retrieve the code. The only problem is that the website is not working. It is under maintenance!! Here is the reply email from GameStop telling me it is "down for maintenance". They don't give a date when it will be working and made it clear that I will not be getting a refund. DON'T SHOP HERE!!!

Pre-ordered the PS4 in June. One week before the shipment, Gamestop emailed me to update my credit card info. I did, and then I charged something to make sure that it worked. Then came an email Sunday of the weekend that the pre-orders shipped, telling me that the order was cancelled for some processing reason. Tried calling but was on hold for 32 minutes before I had to hang up. Then I emailed them and after two days I got a response telling me that the bank had refused the charge. I contacted my bank and they had no record of an attempt to charge anything.

Pre-ordered a PS4 "Epic Bundle" for over $1000. Was told it would ship on 11/15/13. On 11/18, I get an email from them saying my order has been cancelled. No reason given. Called customer service. Waited on hold over 20 minutes. Was told, "No problem, go to the store where you placed the order and they will fix it." I go to the GameStop on Shugart Road in Dalton, GA. Sales guy calls customer service and I wait for 30 minutes. Was told it was taken care of. Hour later store calls me back and tells me I will have to go thru customer service again.

Well I pre-ordered the PS4 in August. I never thought twice to keep all of my receipts as I always kept the last one which stated how much I had deposited on my account. A few weeks ago my girlfriend went in to make a deposit on her and my PS4. When she asked the salesperson to print up the two receipts for some strange reason they couldn't find mine. Now my PS4 receipt states that I had 310 dollars and my gf's said hers had 360. I contacted Gamestop corporate, which did absolutely nothing. She called the local Gamestop and they verified that both PS4 systems were reserved and that they both had about an equal amount on them. Cool so I call them immediately back and they tell me no, that was not the case (while the salesperson thought he was out of range of the phone I could hear him snicker and laugh on the other side)... Wow in the matter of seconds your answer changed, seriously?

Christepher ** hates my mom and when I buy a new or used game, I can't get my money back. I bought Assassin's Creed 4 on November 1, 2013 and did not open it and tried to get my money back because the reviews were not that good and Christepher ** says no. I tell him the game was not open. He says, "I know but you can not have your money back."

I bought a brand new PS3 from them and returned it 8 days later. They said because nothing was malfunctioning on it, they wouldn't give me a refund but instead gave me store credit. So I took the store credit and got an Xbox360, a hard drive for it and three months of Xbox Live and Black Ops 2. Well, I got it home and was ready to play my new games and found out the hard drive was broken and the Xbox, no matter what game I put in the system, the Xbox would say unreadable disc.

I bought 2 Xbox 360s from GameStop for $303, including shipping, but they came without hard drive disks so I called them and asked why. They answered me that that is the way they sell those items. I confronted the Customer Service lady why they didn't advertise that they were selling those systems without hard drive disks. She said, "I am sorry," and ended the phone call. So anyone who is buying from these people should be aware of what they are selling and ask before paying.

I purchased a Nexus 7 tablet from GameStop, located in Wilkes-Barre Township Commons, PA on November 7, 2012. The cashier offered to sell me a product replacement plan that according to her would cover the tablet, that if it breaks or malfunctions, they would replace it. I purchased the insurance for $29.99. On January 15, the screen accidentally broke so I took it to GameStop to get a new one which was supposed to be covered by the insurance I purchased. They refused to replace it and after numerous calls to GameStop Customer Service, I managed to talk with Steven **, the district manager for this store. He also refused to replace it. He stated that their product replacement plan only covers manufacturer defects.

On November 9, 2012, I asked Henry at Gamestop Santa Monica if the Nintendo 3DS Super Mario Bros 2 would work in Australia. He didn't know and then asked the store manager, a pink-haired female, and she didn't know either. She made a telephone call to someone who told her it would work, which she relayed to me. So based on this information, I purchased the product for $43.69. On returning to Australia, my disappointed nephew finds that it doesn't work and we discovered then that it was region-restricted. I called EB Games, which is the Australian subsidiary and they couldn't care less. I emailed Gamestop 4 times and they keep fobbing me off for over one week now. Now they don't even respond at all. They ripped me off, they took my money and now refuse to give it back when they lied to me all along. I guess they figure that they wouldn't see me again, being a tourist, so sell her anything anyway to meet their targets/commission.

I have a 4 minute of video waiting on Gamestop response. Okay, so I went into a Gamestop on Arden Way in Sacramento, next door to Once Upon a Child. I was there for an hour with my 2-year old, who was past her nap time anyway. I put games on the counter and waited in line while he (store employee) was serving the customers ahead of us. Unfortunately, he was so distracted by the girl in the store who was just hanging at the counter that he didn't pay attention to his customers. The store video shows the whole incident. He was so enthralled with the young woman that he was talking to her during each customer he served. I was in line while he served the 3 customers. I walked away to look at another game, came back when he was done and let another customer go ahead of me.

I have an overseas business and I bought over $1,000 of new, pre-owned games. I know I bought too much but since I'm going overseas, it's a one time every time I visit. But the manager at Tukwila, WA store said he can only return 6 games. I reminded him about their 7-day same as cash for unopened games with receipt. He said he can't give me cash. Then he offered me a corporate check for the rest and I agreed to it. Then he said no, they do not do corporate checks anymore so he won't be able to take anymore games. I was sent away. He did not honor their own rules, but deserted and sent me away. I will never do business with Gamestop again. If you are reading this, let's join together and let all our Facebook friends shop somewhere else and set Gamestop to where Hollywood Video went.

I have been using the GameStop in Austell, GA for over ten years and I'm sick of them.

In an attempt to purchase a pre-owned madden NFL 2012 game. I was given only the option to purchase it without a box even though I was holding an empty box in my hand, they did have several preowned games available but would only sell me a madden 2012 NFL game in a box if purchased new (box meaning plastic cartridge which holds disc), this was for xbox 360 game system.

I am a long term customer with 2 teenage sons who own every gaming system in existence (all purchased from Game Stop). I have been the first to pre-order games and I have spent thousands of dollars at Game Stop.

I bought the EA Sports NFL Training Camp game (used) from their website. Included in the package is the game itself, 1 arm sensor, 1 leg sensor and 2 weight bands. I looked at the description up and down. Nowhere did it say that accessories would not be included. The only thing it did say was that it might not come with the box. The only thing that arrived in the mail was the game itself. I called the help line and they conveniently didn't have anymore in stock. The guy I talked to (Adam) put me on hold to see what he could do for me. When he came back on the line, he told me that the accessories didn't come with used games. I know that most used games on Gamestop.com state on the product description that it only includes the game and nothing else. This however did not say that. So, the only thing that he could do for me was return the game and that I would have to eat the shipping. I'm getting screwed for the false advertising on their website that led me to believe I was getting a full product for what I paid for.

I had called in advance for the Xbox 360 250 GB Slim. They had told me that there were six in stock, so we (family) packed up and drove the 36 miles to make this happen. Kids were pumped, they wanted to take their fairly new 60 GB 360 and 60 GB PS3 and seven games for trade. We arrived, turned our stuff over, they do what they do to make sure everything works. Anyways to the point, their gonna credit us $190.00 for everything and they told us, “We don’t have the 250 GB Slim,” and all they had was the 4 GB. I’m **.

On 10/5/10, I purchased an NBA 2k11 from Gamestop at 3176 Richmond Rd, Lexington, KY. I also wanted to trade in NBA 2k10 towards the purchase. I gave them an Edge's gamercard. I was asked for ID and a thumbprint on their copy of the receipt. They said it was Fayette County law, and has been in effect for over a year. I didn't give a thumbprint so I didn't get the trade-in value.

I had ordered the new 250GB Hard Drive for the Xbox 360 on the website with the coupon code, 25OFF. The code was 25% off any order over $100 w/ free shipping. The code was accepted & I received a confirmation e-mail about my order and when it would be delivered.

I purchased a Guitar Hero World Tour band set for my son in December '08. The games stopped working 7 days after Christmas. I called and was told that I had to return it to Activision to get it fixed. I made arrangements with Activision to return the game in January '09 and was told they needed the receipt, which I could not find (I purchased it at GameStop online). I have sent them several e-mails and letters to get a copy, and was told I could find it online. It is not online. I e-mailed them again and never heard from them. This is getting old and my son has not been able to use the item. I have the return label to GameStop but they will not let me return it. It shows my name and address and amount paid. This is not acceptable to Activision. Please help. I am really losing my patience with this whole thing!