Gamestop Reviews

Irish based Gamestop customer service were extremely unhelpful. Irish site had offer of 1yr free xbox live with games on offer, I ordered on the day and within time it was available but it never got added to my basket. They offered no assistance but to say the offer is over. If I could give no star here I would. I will be looking around for games or order them from more competitive sites rather than Gamestop Ireland. Order from them but don't expect any real customer service assistance rather than "tough luck"...

I pre-ordered the NHL 19 from the PlayStation Store on September 4th. I had a VISA gift card I wanted to use and saw the Gamestop was offering the NHL Legends Edition Upgrade for $19.99. So on Sunday September 9th, I went into my local Gamestop and talked to an employee. I asked him, "If I buy this upgrade will I get three days Early access (be able to play game on the 11th) plus the legends edition content." He said, "Yes, as long as you have the base game." I said, "Yes I pre-ordered the Base game from the PS store a few days ago." He said, "Then yeah you’d get early access." So I paid in full and the employee said, "Come back tomorrow night (Monday 9/10) at 6 pm to get your code so you can play when the game releases (Tuesday 12 am/ET)."

I have been almost 2 months in working with Gamestop on an issue. I never received an item that I had paid for and they have offered to refund my money via e-Gift card. It's been over 3 weeks since I was offered the e-gift card and have not heard back. I am not sure who runs their Customer Service at that organization but they obviously do not care. Will never make a purchase from Gamestop again.

I decided to make a $180 purchase from Gamestop.com. I never received the order. I called and asked. They said they couldn't give me info because I didnt pay for the order (shipping was under my name. The card I used was my husband's card). My husband is in the military and currently in deployment. I told them but they didnt budge so I guess I'm screwed. I have to pay for an order that I never received! Customer service is awful! Ive called 3 times and all the times I'm on hold for 1 hr!!!

I pre-ordered the Spider-Man PS4 w collectors box edition. I go up and give the guy my receipt and the 6 workers there all do not have a clue what they're doing and they have to call the manager and ask him what it is. When the game and box is sitting right behind them. They tell me that they have not shipped yet and will be in tomorrow. So now even though they had it and they even picked it up a few times and looked at it. I have to go to the store again which is a 30 minute drive and get what they already had.

Order two games and used three gift cards. Order did not come. In short, they told me that the order was not received and there is no record of my gift cards ($90+). They promised to send me a replacement gift card, but reneged on that promise. Now I do not have the games nor my money. Worse yet, the gift cards were gift for my son which he got for his BD, Christmas, etc. His younger sister used her allowance money to get him one of those cards. I have called nine times to get this issue resolve - CSR are absolutely no help. Needless to say, I will never order from Gamestop again.

Purchased a gift card on August 14th. Gamestop sent me an email with instructions on how to download the code, where it stated that I had to log in to my order history in order to download the code. The order history was empty. I contacted them by email right away. No one gotten back to me. The following day called them. The representative gave me the code, which did not work. I read the code back to him twice and he said that was the code. Called them again. Another representative said the code was off in two characters. So I entered the new code while she waited on the call. The error message said the code has been used.

This is a really short version of events. I am a long time customer of Gamestop having bought in excess of 200 games. Recently, I expected to collect 2 pre-ordered games and they said that I didn't pay for them. They are now working to take a third pre-paid game. I called corporate to fix the problem but they too say I do not have my last pre-order game listed on the account. I have contacted the Il. Attorney General's office and sent them proof that I had one. Because of the prior bad experiences, I saved a screenshot of the last pre-order on my phone. I usually pay the full amount of $60 or better on a pre-order. I have done this many times over many years without a problem; Never again.

Because their corporate is a joke & doesn't care about customer complaints - check this out. I called in yesterday to customer service inquiring about a promo code I found online. They told me they couldn't accept it but offered me a $10 discount as a courtesy. I countered by saying that the promo code is also listed on their website, then my phone died and I decided to not call back because I had already waited over an hour to get some sort of resolution. The day after I called back. The same person answered & I asked for the $10 discount I was offered the previous day. With a snarky attitude, she asked me why I didn't accept it yesterday, put me on hold to check notes & told me that the discount had expired and there are no more discounts left. I said that it wasn't a coupon, but a courtesy & courtesies don't expire - (you know that's kind of the point of customer service).

This company is literally the worst company online we've EVER dealt with. We made an online purchase in early June. Supposedly the order had been shipped but tracking showed that USPS never received it. Emails to customer service were never responded to. Spent 30 minutes exactly on hold listening to their on hold ads only to have the phone call magically disconnected 2 minutes into conversation with the customer service agent, "coincidentally" just when he was about to tell us what happened to the package.

I have a client who lives out of the country, and collects special editions of video games. Since Gamestop has a lot of exclusives, I am unfortunately, forced to make pre-orders from their online shop. Their online shop is an absolute disaster, and there is virtually ZERO customer support. Once you make a purchase online, you are on your own. You can try calling, but that can take anywhere from 45 minutes to an hour, and if you do reach someone, good luck with them having even a clue about your situation; they're awful. You can attempt to email customer service, but guess what? They actually never ever reply. Yes, you read that right, they literally will never respond to your email. You will only get an automated response that the initial email was received. I've never in my life experienced such astoundingly-poor customer service.

So, I went to Gamestop to get my baby brother a Xbox one and grand theft auto 5 as well as 3 month of Xbox live but it NEVER went though. So being pissed I bought a Xbox one bundle off Newegg. I did not have any reason to think I would be change for a something I did not buy, but yet I was not for the total but 26.99. I am now under in my bank and Gamestop tells me, "I see nothing on my end so it's not there." I am getting charged a 30 dollar fee on top because it and there is nothing to do because they feel to charged me for nothing.

There are numerous reasons I dislike GameStop! Never once have I had a good experience in any of the stores I have visited over the years. Seems like they just got worse! Do I need to know where to begin! How about they rip you off every chance they get! They overcharge on some merchandise for starters. One time I had to get the power of words so I had to pay for a membership I wasn’t going to use. Then they gave me the subscription to the magazine I never said I wanted and threw in the trash. Would not refund me that. You spent all this money there and get a few measly reward points. Did you have to buy a bunch of other stuff to build them up to even get rewards. That whole concept is just messed up.

I purchased a game (State of Decay 2 Ultimate Edition Xbox One) in store, physical disc. I get home and wait several hours for it to install. Once finished I go to play the game but it stays on the same loading screen forever. This issue is common and I began trying the various troubleshooting methods. Like most people this still didn't work so with the receipt (less than a week from purchase) I went back to the same store to get a refund. They will not refund new games that have been opened. They are only give me another disk stating that the disk was defective but they had just given their last copy away for the same issue but I can drive to a different store. Suspecting it was the game itself and not the disc I asked what I needed to do to get a refund. Contact Microsoft they say. Wrong move there because that is how I discovered that it is most definitely not a disc issue.

I purchased a Nintendo Switch on their website after being charged and the money being taken. They refuse to refund money since they told me to order was canceled by one of the representatives due to my card was declined. I guess it would be declined after y'all already took my money. I sent proof that the money was taken out of my account (bank statements) and they told me I falsified my statement and will not be issuing a refund. I am hiring a lawyer.

I went in with a brand new Wii classic controller in box I bought off their site. I lost the receipt (I know. I know.) but I figured you know, they ask $23.99 for the used version, I bought the new one, it's still in the box... I might break at least 50% my purchase price? He asked me if I had my receipt, made this weird sound then sighed... and offered me $1 and was going to check me out... I said, "No. Thank you" and walked away. I spend so much money in this store, all for the one time I actually need some of my funds back for a controller that doesnt even work for most Wii games because you can't use a classic Wii controller with any Wii game that is "strictly nunchuck". It was sick. I have never in my life received such an insulting low-ball offer, and they do it with a smile. Fix your ** GameStop, your "trade in value" is the epitome of flawed and if you continue down this road, biting the hand that feeds you, you will cease to exist just like web games.

I recently got something from Gamestop. Asking to answer a question about a product I ordered - a PS4. It was advertised as 1tb but turned out to be 250gb. Obnoxiously enough, some moderator censored it.

Gamestop. A place where you will always get scammed out of your money. Worse than eBay I might add. Here is my story. Yesterday, I received an old PS4 that I bought off eBay. It was in good working condition and everything. So I walked up to Gamestop with two beat up Xbox One controllers and a working PS4 without the controller. So guess what happened? I got ** again. Oh yeah, I have been screwed by this company even during my teen years. So just like Xbox, EA and Capcom, it left a BITTER taste in my mouth. Not only was I charged for the controller and usb cord *they could have used an old one but whatever* I was dinged because of a part that was loose on the PS4.

I tried to purchase a game (FIFA 18 for PS4) during Black Friday. The site returned an error. Called them. Waited on the line for more than an hour. The guy said that they ran out of copies. He couldn't explain why the item was still available for sale and not displayed as sold out (This was the situation even during the day after). I pointed out that this was very misleading. He wrote my email down and said that I will be compensated once the game is back on stock.

Bought a Wii bundle that came with 3 games. Super Mario Galaxy, New Super Mario Bros, and Wii sports. When I received it everything was in the box besides Super Mario Galaxy. I called to fix the issue and everything seemed easy enough, a few days later when I received the package it was just another copy of the New Super Mario Bros. So now I'm a little angry that I still don't have the original game I purchased. I call back again, they said that they are sorry and will fix this. I told them that I can just take the game back to a Gamestop but they said it doesn't matter for the situation. So I ask about the game I didn't receive, the guy said it will ship in 3-5 business days. It is now 2 weeks later and still nothing. I call again to see what's going on, it's not that hard to ship a game that weighs next to nothing.

Yes I'm trying to get some help here. Gamestop has credited my money back to an account that I can't get my money back from but won't help me get the money back from the financial institution. I told them to put the money on a gift card in advance and they did not so can y'all please help me. I made this order on March the 7th and I've been trying to get my order or my game system or the refund and they supposedly done the refund on April the 2nd at 6:15 p.m.

I ordered an online code for Xbox live. I found out a couple of months later that it did not work. Gamestop refused to refund me saying that the return period had expired. Now, Gamestop got $65 from me for an item that I cannot use!! I knew I should have ordered from Amazon.

Every gaming accessory I've bought from Gamestop breaks no matter how much it costs, I buy a wired controller the right joystick is all out of whack and the buttons are mashed (wonder why), buy a $49 headset one of the headphones stops working in a week, now my mic is busted. (And yes I promise that I take care of these items) and I bought a EXTERNAL HARD DRIVE, that's not working anymore. Gamestop, get out of here you video game communist!

I was shopping one day and in line waiting to check out when an irate associate approached me and told me to hurry up or leave. I said that I was waiting in line to check out, that I'd be on my way after that with no issue. She then changed her mind and told me to leave now or she'd call the police. I asked to speak to a manager and the employee started cussing at me, she called her girlfriend into the store who began harassing me, and she threw receipts at me as I checked out with another associate. I complained to corporate but the manager actually deleted the security footage so corporate thought I was lying, but nonetheless told me they'd handle it. I waited until I received a callback from corporate before I returned to the store.

Worst customer service experience. I tried to replace a defective Joy-Cons, called them, explain the situation and the agent said the issue would be solved. They sent a UPS label for me to send the defective items and receive new ones, almost two weeks later I called again to get an update on the replacement, this time the agent said they made a mistake and didn't process the order, like 1/2 hour later, she said I need to send the whole console (which is working perfectly fine) because it was bought as a bundle...

I've been a member of GameStop PowerUp rewards since 2010. I buy a lot of games from GameStop and I mean a lot of games. My Power Up Rewards at 400,000 points. I order a game online this year for the first time. I never received my product so I call them. They gave me points. They say they was going to replace my game but I have not never received them. One day I decided to look at my points and seeing the stuff that I wanted pre-ordered on my account. I cannot log into my account so I called GameStop the 1-800 number. They told me that my account was closed. I said why. They could not give me a reason. I kept calling and I kept calling and I kept calling and nobody can give me a reason why they closed my account. They said told me to look at the terms and conditions. I look at the terms and conditions 15000 and it told me nothing that I did wrong.

Customer service is HORRID at Gamestop. A guy was being very rude to me and had a huge attitude. He was very smart-aleck and was trying to embarrass me in front of the other customers in the store. He then told me he was the District manager. His name is Nick **. After trying to belittle me in the store... his guy actually follows me OUT TO MY CAR to make more hateful comments. This is THE DISTRICT MANAGER for God’s sake. No wonder the other employees are so rude and hateful at Gamestop if this is their leadership! Little game stores would BEG for my business and the volume of games I purchase. This guy HARASSED me for it! Stay away from Gamestop folks... your business is not appreciated here.

I ordered a SNES classic on December 8th. Said it shipped 12 Dec through USPS. The tracking number in USPS says awaiting shipper. It’s Jan 17. I have called a few times and can never get a customer service rep due to super long hold and wait times. Was disconnected 3 times. Emailed and never got a response.

Very disappointed. Ordered game for holiday gift. Game was received without actual game disc. Called customer service and was on hold 20 minutes. Finally spoke with a rep and was told they would send a replacement in 1-2 business days. 4 days later and still nothing. Called customer service and put on hold again. I would not recommend ordering from this company.

I was told lie after lie after lie from customer service regarding why my Trade Credit was no longer on my card… 1. I was told 12/22/17 that my Trade Credit had expired after trying to redeem at my local store. I called a number the store employee gave me (even though it states specifically on the card it does not). Pointed this out and was put on hold only to hear lie 2. 2. I was told my card was redeemed on Dec 2016 (which unless someone broke into my storage unit, found my card, redeemed it and put it back into my storage without any indication: this is impossible. The card was in storage until June of this year where it was a bit warped by heat and still wrapped in the original receipt). I explained this and was put on hold to hear lie 3.

I will NEVER use this company or recommend them to anyone EVER. You're better off on Amazon or something. Customer service is terrible, hard to reach and overall distasteful. I ordered my product and waited several days after its original delivery date. Waited 30 mins!!! Just for b.s. HATE this company.

I received a handful of GameStop gift cards from friends a few years ago. They totaled $70. Looking at the fine prints, the gift cards do not expire. When I went to the store to use them, they told them the cards have been used which is impossible since the pin numbers have not been scratched yet. They told me to call their 1-800 number. I called and waited 20 minutes to speak to Customer Service who confirmed the cards have not been used; they were de-activated. They promised to issue me virtual credits. They took down my information and my email. They said the credit will take a week to issue. I don't know why since that's a long time for me to wait and use money that belongs to me. I asked for a confirmation number. They insisted a confirmation number is not necessary.

Extremely disappointed with Gamestop. I ordered an item that was in stock when I bought it. It remained for 3 days in stock and my order was cancelled when I ordered the 1st day of the sale. The item was Christmas gift. I'll avoid Gamestop for future purchases.

When I was trading in my Xbox 360 system and the controllers plus the games, they are too picky saying it needs the original battery pack when I have two charger packs plus a battery pack and saying it needs an original HD cord when people use the new HDMI cords.

I ordered a figure from Gamestop's online store recently and was extremely dissatisfied with my purchase. I am not a serious collector of figurines by any means, but when my order arrived, I noticed that the box had been previously opened. Once I removed the figure from its packaging, I also noticed it was covered in dust, so while Gamestop's site said this was a brand new figure, it was obviously a floor model that they sold me. While I rarely post reviews, I was disappointed, and so I left honest feedback through their 'review' system. I just received an email from Gamestop rejecting my review. For those of you who may think I said something unsavory, this is my review verbatim:

I'm stuck with a phone they should have never purchased and never sold. Horrible company.

Lies and horrible overseas "customer service": Ok, so I sat on the phone a total of almost six hours trying to get a hold of ANYONE to cancel this order that was placed by mistake and no one ever did answer the phone. Very very unimpressed with their mobile AND desktop site, as neither one allowed me to cancel this order even after trying immediately. When I finally did get someone this morning (after waiting another hour and a half) they refused to cancel the order even though it HAS NOT been shipped, still says open and isn't even in the process of being packaged. It even says on their website that there will be shipping delays since they're so busy or whatever which ticks me off even more, they don't WANT you to cancel anything, their company is tanking! And it's obvious why that is!!

The website has nothing to help customers, not even proof of your order history, no email or chat for customer service. You finally find a phone number that says they are available anytime and call to find out they have certain hours of operation... But there is a feedback button if you get their app. Got the app, sent email, been two days and no response. Bought 2 Nintendo 3DS, one came in a bubble lined mailer envelope. Let me repeat that, our $110 refurbished electronic device containing a lithium ion battery came in an envelope.

12/4/17 Went to GameStop at South Beach Parkway in Jacksonville Beach FL to purchase a game for Christmas for my son. I typically avoid GameStop because I've generally not been impressed with the stores; in this case, it was next to another store I visited so I tried to save time. The game is a download only game, and as such, the only way to purchase is by taking one of the many display cards to the register at which time they will print a redemption code on your receipt. I purchased the game for my son. When I was done checking out, the store leader, Alexander didn't give me the display card (which also has the download instructions on the back) along with my receipt. I asked for the card, and he stated that I couldn't have it. I said that doesn't make sense, and I know that similar games I've purchased at Best Buy do come with the card.

I am so very disappointed with the GameStop corporate office for online ordering. I ordered 3 Nintendo DS games online on the 11th of November. I was told that I would have shipping/tracking information in 48 hours and that my estimated delivery date was the 17th. On the 16, I still did not see any tracking information so I called corporate and told them that I could not possibly receive the products on the 17th if they still were not even shipped to UPS. They said, "Oh well it looks like it got lost in the mail, we will have to issue a replacement." I was then told that the replacement would be here on Thanksgiving day the 23rd.

Literally spent almost 2 hours on hold while not speaking to a single human representative. Ridiculous, said the wait time was about 30 minutes. Very dissatisfied, already did not like GameStop with the way they rip people off via "buying" games from people, far from what they're even worth. Disgusted with this company, will never shop here again. Definitely do not recommend.

I bought an Xbox One X for my husband the other day. He ended up getting another one that he likes better. WE CALLED BEFORE TO MAKE SURE WE COULD RETURN IT SO WE DIDN'T WASTE OUR TIME. The guy said we could, as long as it was still in good condition. So I just took it in to the Traverse City Gamestop and the girls there talked to me like I am an idiot. I told them the exact conversation I had with the gentleman on the phone yesterday and they said, "Yeah, the condition he was talking about is UNOPENED." They continued to talk to me like a child. I don't shop for game systems very often, but the guy specifically told me we could return it. Don't disrespect me for trying to do something I was told I could do. I will never go there ever again.

I bought a game (COD WWII) from Gamestop as a guest before making an account, and was then advised to make an account to track my order. They never gave me a confirmation code for the purchase and after I had made my account, denied the transaction occurred. I've been trying to call customer service for 2 days, and have collectively been on hold for over 2 hrs. What the hell are they doing outside of poor customer service and scratching their balls?!

I ordered 20 games from Gamestop, worth over $300 USD. 2 copies of the game are NOT factory sealed. Local Gamestop wouldn't accept the return, due to it's been past 7 days. What? And asked me to send them back by mail for full refund. There is no way to find out the return shipping address, it's not listed on the return label. Plus, I have to pay for the return shipping cost. This is my first and last purchase from Gamestop. Total Rip Off!!!

Renewed my Pro Membership online. The money was deducted from my account, and then Gamestop cancelled the order for whatever reason. I called customer service and it took 35 minutes for someone to answer. Raul was of no help. He couldn't explain why it was cancelled, but that it was a false order… Whatever that means. So I was advised to call my bank and get it refunded, what a drag.

I had the most awful experience at my local Gamestop in Harrison Arkansas. I pre order Call of Duty WW2. I am Not Happy with the game. I ask for a full refund having my receipt and within the time limit. The clerk told me he can't do this. He said, "I can give you a $32.50 store credit or $22.00 dollars in cash." After paying over $65.00 for the game. I told him what a rip off and I don't think this was fair. Then he told me to get the ** Out of his store. I did. I am disabled due to COPD and other health issues. I contacted Gamestop corporate headquarters and explain the experience to them. They told me a district Manager would call me within 72 hours. We will see. That employee needs to be fired. I will never shop at another Gamestop store ever!!! Would you?

I ordered my nephew an online gift card for his 12th birthday, two days ago. Today is his birthday, and Gamestop never sent the gift certificate. I called their customer service phone number, and after waiting 35 minutes, reached a girl who took my name, and my *phone number*. She said she was going to put me on a brief hold while she looked up the information. 30 seconds later, the call got disconnected. I waited, but she never called back, even though I had just provided her with my phone number. I tried to call back, and was advised that the hold time to reach a representative was now at least 45 minutes. This has been a horrible experience, for what should be a simple process. This will be the last time I order anything from Gamestop.

I had asked my wife to take in 11 games to trade in for Forza 7 on the Xbox One platform as I was unable to do so myself. Upon her return from that and various other errands she informed me it was not in stock and had to be ordered. As the game is over a month old I assumed a day or two until I received it until I saw the receipt stating almost a two week wait. I obviously assumed one of their horses on their team pulling the wagon that hauls their shipments must have thrown a shoe or else their game production facility was striking again.

Every time I purchase a product at their stores I have noticed that within less than 2 months their merchandise breaks. I bought a charger for my son’s Xbox controllers and within 2 months it no longer works. I have purchased him numerous Xbox controllers with the same issue and now experienced the same thing with his Xbox headset. So ridiculous!!! I just bought it a little over a month ago for his birthday. All of this stuff is NOT cheap either. It is so frustrating too because who keeps all the receipts for that long. I shouldn’t have to. Seriously…

I called corporate store (817-424-2000) because I was in line since 7 am to confirm that I was not wasting my time waiting in line for the console and I was assured 3 TIMES that the store had it in stock and that since I was the first one I was guarantee to have one with me today. So after the store finally opened, at 10:00 am, the guy told me, with an attitude, that they didn't have it in stock yet, that they were "in transit" and that I didn't have to call corporate to find out if they had in stock. I proceed to call Corporate, again, and now they are saying that they never told anyone that they were going to have any console available today and that I would have to wait in line when it becomes available, like the rest.

GameStop - Eagle Ridge Mall in Lake Wales, Florida - Location - The issue I had was not related in any way to this/his store or to the franchise company of GameStop. The issue was actually caused by an outside company and related to internet access. The owner still fixed it solely to keep his customers happy. I really appreciated this and thus I will be doing more video game business here versus online.

I preorder NBA 2k18 from the website. It took almost 2 weeks for them to tell me they sent the game but I never received it. I call about it on a Friday and they promised me they would overnight me a copy of the game and I should receive it by Monday. Come Monday and still no game. I call back and wait another 45 minutes for someone to pick up the phone, when I finally spoke with someone they had no record of a game being shipped to me so I asked for a supervisor. When I spoke with the supervisor he ensured me that I would have a refund within 5 days. No refund was given.

I purchased a PS4 for my son in July. In August, the controller stopped working. I took the controller to a Gamestop store in town and was told I would have to bring my system in so they can test it. I thought that was ridiculous. I'm sure they have systems there to test it! I called customer service about 3 weeks ago, waited for an hour to speak with someone and was told a new controller would be sent out. I called today (waited 20 mins) to see what happened to the remote and they informed me I would have to send the whole bundle back, and I'm sure wait 2 months to get a new system back. I informed the rep that I'm just going to purchase another controller for my son, but I will never shop at Gamestop again. I have spent lots of money at Gamestop and it should not be this difficult to receive a replacement controller that was obviously defective from the start. Very poor service.

My son and I accidentally purchased a downloadable expansion pack for the wrong gaming platform. We never redeemed the download code and immediately purchased it again for the correct platform. I then proceeded to sit on hold for an hour to be told, very rudely, that it was my mistake and they do not issue refunds on downloadable content.

I could not believe what was being done when I went there to trade in my son's PS3 for a PS4. They connected the PS3 to some old beat up tv and said the system was causing the screen image to flicker and bounce. They offered me 25.00 for the system and 12 games. Completely dishonest. I connected that PS3 to 4 different tvs in my house after that with no issue whatsoever. Needless to say I purchased the PS4 elsewhere and won't ever do business with GameStop again.

11 days after sending a Customer Support inquiry I finally got a response. Free shipping by shipping to the store was not even an option on the website - problem with the functionality. I sent a separate message to Gamestop and that response took 8 days and the solution was to call Gamestop corporate... after the items were already mailed. Such a frustrating company. I'm using Amazon and Walmart from now on.

Reserved a New turquoise 2DS XL handheld on their website last week. I came in Saturday near my location when they said they did not have the turquoise, they had the pukey green and white version. The management made a call to the mall location to see if they carried the turquoise. The managers from the mall location said they did have it. Went over there and had to wait 10 minutes in line due to a lot amount of people. After 10 minutes I told them I was the person from the other location seeking a turquoise colored version. One of their employees looked at the back and their inventory and said they did not carry it until their shipment next morning. I decided to make a down payment for it and pick it up the next day. Wasted my time traveling over here on the bus.

About a month and a half ago I bought my son a pre owned PS4 and extra controller. When purchasing I paid for the extra year warranty on both (29.99 on system, 10.99 for a controller and I thought it was 2 years at time of purchase but receipt says 1). Anyway I bought this for my son who plays solo all the time so I never used the second controller.

I pre-ordered Destiny 2 digital deluxe edition which was supposed to come with an early access to the Beta. After a day of not receiving the beta code, I contacted the customer service and it's been an undesirable experience from them. It almost felt like I was being trolled. This is still ongoing. They kept asking for my billing address even after I gave it to them. I even screen shot the billing address and sent it to them. I wanted to cancel my order since I got tired of dealing with the customer service and all they kept asking was the billing address. I got infuriated. I sent it more than 6 times even the screen shot of it. When I called them, the people on the other line were so condescending, they didn't even know how their website work. Since it was my first time, I didn't know where to pull out my billing address information and they didn't even know. It's ridiculous. I'm done with Gamestop.

Let's put this company out of business! Just had to deal with another lying Gamestop employee... About the third in a couple of weeks! No more. Stop selling them your games and accessories for next to nothing so they can turn around and sell them for sometimes more than the cost of the same new item! PSVR with used motion controllers and camera for 480 bucks!? I walked literally 50 feet down a sidewalk to Target and got all new Psvr bundle for 399! WTF, Gamestop?! Employees who literally are so stupid, they do not think you can see the same thing they see when you Google something...enough of the lies concerning availability of items and these stupid exclusives that they never even have! Gamestop is a joke!

Went into store to trade in what turned into 300 plus in store credit. That was the only good from this story. When I went to trade in, I waited in line just like any other person. Finally it was my turn and I go to trade in my items. The clerk starts taking my items, scans them in, and then gets to my new style Nintendo 3DS. He took it over and plugged it in, played around with it and then took other customers, while I waited. Then the phone rang and he engaged in a conversation, while I waited. He told me he couldn't find the serial number on the 3DS, asked me to wait and then did a trade in with other customers, checked out other customers, while I waited...

So I bought 40 dollars worth of stuff, two games, and a controller. Waited for the day it was supposed to arrive. It never did. I checked the tracking only to see that my stuff was delivered to a completely different place (Yes, I entered in all the correct information). I emailed them and asked about this issue, and I only got an automated email, and still no live person response. I have all the proof that this was not by my own fault, and still no help. They won't refund or anything. Horrible experience, as is apparently the norm for all customers.

Purchased a $20 PlayStation card and it is usually instant but this time they said it would come in and email. I used Paypal to pay and they charged me. When I finally got an email and tried to get the code with the confirmation number it said it didn't exist. I called their customer service and gave her the order number. She ask for my phone number and I gave it to her, she said that didn't match. I told her I've this number since 2005 and it's my only number. She said she couldn't pull number so she couldn't pull my order and give my code! They could charge me though! What a rip off! I'll never use them again! I had to file a dispute through paypal to get my money back!

I have never been a victim of identity theft EVER because I take necessary steps to protect my information. I just received your security notice about ALL of my personal information being compromised. Just to find out that my account was hit for 3000.00!!! MY GOD! What kind of sad security system do you have?? I used your system to order my son a few games and console and updated my information in the store for your rewards program just to get my money stolen within a 3 hour period. THEY ARE DOING NOTHING TO ASSIST THEIR CUSTOMERS OTHER THAN SENDING THEM TO EXPERIAN AS IF IT IS THEIR JOB TO HANDLE YOUR MISTAKE!!

I purchased a downloadable $20 credit for the PlayStation Store from Gamestop. It took over two hours for them to send me the code. When I tried to use the code, Sony said it had already been used. I informed Gamestop of this and they said there were no refunds and that I could fight with Sony about it if I wanted to.

Never use Gamestop.com. I placed an order in March for a Switch after we traded our Wii and gotten a Gamestop gift card. I used my credit card, my Powerup Rewards credit and the gift card. When it shipped Gamestop.com charged my credit card for the entire amount. I was told they could not credit my credit card. They will return it to the gift card and PUR card. OH YES, they had charged them all! And 2 days ago, over a month after receiving my entire shipment, they tried to charge my card again for the same order. Beware!

Bought a game for my nephew and had it shipped overnight for his birthday. Fail. Not only did they fail, 2 weeks later they stopped responding to my emails because they say the item is processing... That's their answer to everything! OH! Wait, they gave me money back overnight shipping to make sure my nephew's ruined birthday was handled. It's not about the money, it's about service. Glad Gamestop shares are losing every year, they rape gamers and lie about everything. Good luck Gamestop, you just lost another customer. They even sent me the same exact #sorrywemessedup email and when I called them out on it, they told me to calm down. I am more than willing to upload emails if anyone wants to order from that crap company again!

We ordered MLB The Show 17 Hall of Fame Edition - "Only at GameStop" for our son for Christmas. He waited three months for his gift to arrive in late March. Days went by and nothing came in the mail so we decided to call and GameStop told us that they were sold out and basically tough luck. They would not honor our order. We will never, EVER shop at GameStop again. Terrible customer service. Can't understand a word the employees say. Horrible.

I ordered an iPhone 6s Plus from Gamestop. It was described as being a "Premium Refurbished" item. The item I received was in poor condition. The lens on the back camera was completely shattered with most of the glass missing. There were significant tool marks around the entire case at the end of the glass. Corners of the phone were all scuffed (but be realistic - this is one thing that might be expected of a refurbished unit). A premium refurbished unit should not have a broken camera and should not have lots of significant tool marks on the case around the glass.

I ordered a refurbished Xbox ONE bundle (with 2 refurbed controllers and 2 used games) before Christmas for my family. Love the machine, however one of the 2 games that I got with it, I discovered in January when I finally went to play it, will not load to the machine. I emailed Gamestop through their online contact. Then, the controllers started acting up (moving on their own). So I emailed them again, referencing the original inquiry as well. A few weeks later, I finally got an email from them asking for more information. It is now almost April and I have not gotten a response from them to resolve (or not) my problems! And we have barely played the thing since January because of the controller issues. I have never had a problem in-store, but I will never buy online from them again after this experience.

I should have known better than to trust a Gamestop. Spouting lies as usual. Telling me if I come in store to purchase a Nintendo Switch bundle by that night, I would have it by Friday with next day shipping. I made my order Wednesday... Anyhow, I'm following the tracking number provided by Gamestop which says I should have everything by Monday. So I'm annoyed, but whatever... I just want the Switch.

Calling the GameStop in Lyndhurst, NJ for several days and keep getting their voicemail stating they are busy and cannot take the call. And then the next message says, "This mailbox is full," and it hangs up on you. I doubt you are that busy. Then went to Corporate to complain but no phone number listed so googled for one and found. Now I am on hold with them for several time. I have been in retail for over 30 years and this is unacceptable.

I placed an online order and paid for 2 games, and shipping on one of them, the other game I chose to save $5.99 and pick up the game at the Fairfield, CT store. When I was at the store, they charged me again for the game, which I paid because I didn't want to disappoint my son. I sent an online help email and never heard back from them. When I called the store again, about a week later, they refused to believe me and were not very professional about their mistake. They gave me the runaround and seemed to have no new information. I have no choice but to quit shopping with Game Stop, they've already wasted $9.95 of my time. I want a refund for this charge, as well as the membership fee, which is useless now that I am forced to stop shopping with them.

I will never give Gamestop my business again. They messed up my Nintendo Switch pre-order badly. None of my friends who ordered from Best Buy, Amazon, or Walmart had any of these problems. I accidentally put the wrong shipping address for my Nintendo Switch pre-order. I called to correct it about 2 weeks before release day and upgrade my shipping. Gamestop said no problem, they can change the shipping address and happily took my $15 to upgrade to release day shipping.

I returned a used PS4, into the store. Their reps were very friendly, and I thought everything went well. Three weeks later, the return still hasn't shown up. Was directed by store to call customer support line. 90 minutes later, I'm still on the line, listening to their stupid ads on repeat. Awful experience. I wish I had never shopped there.

I felt so unwelcomed. Cashier was so rude because I wanted to do and even exchange for a shirt that was $1.97. The man kept saying he can't return it. I said I only want an even exchange. Poor customer service. I'll never buy from them again???

I called customer service to ask a question about my Nintendo Switch. I was then told that since she could not find the order number that there was nothing she could do for me. I then asked to speak with her manager because she was being aggressive on the matter and after an hour on hold to speak with said manager... they hung up on me. I am beyond dissatisfied and disappointed in their customer service. My questions remain unanswered and I will strongly suggest that they train their representatives better.

Have shopped at GameStop for over a decade. But I have just found out that the Switch that I pre-ordered on January 13th was canceled on the 17th. I did not do it. GameStop did. I have contacted customer service. The only thing they told me was what I already knew, that the order was canceled and I did not have to worry about my card being charged. They basically refused to address the question as to why it was canceled or if they were even willing to remedy the problem. I know they canceled the order due to stock problems and I would have been fine not being able to make the order at all. Instead I was allowed to make the order and assumed for the next month and half that I was going to be receiving a Switch on day 1. Instead I will have to wait for who knows how long and when I do buy a Switch, it will not be from GameStop. There are too many options for me to put up with a company who clearly does not value me as a customer.

I ordered an item with limited availability. The estimated shipping arrival date when I ordered was Feb. 21. I didn't get a shipping notification until Feb 20. Was "delivered" on Feb 27, but the envelope contained nothing but a packing list. The envelope was securely sealed and had no sign of tampering. When I ordered it, there were several places I could have ordered from. By the time my order was "delivered", everywhere was sold out.

Called in to cancel my Switch because they were charging on the 25th instead of the 3rd like normal companies. They also canceled my Breath of the Wild Special Edition. When I called in to tell them they had made a mistake, they told me they can't reinstate it.

In Oct of 2016 I ordered from GameStop.com a XBOX 360 trap portal costing 9.99. The Item that was shipped was a 4.99 trap portal for a PS3 or PS4. I tried to get a hold of GameStop.com and their website only allows you to email them. Sent an email, waiting a response. Called a local GameStop store in West Jordan that told me that they are separate from the GameStop.com and didn't have a tel number said GameStop.com has gone to email. Suggested google to look up a customer service number. I will try by phone next. I hope the company can make this right. I purchased several things from their site (my history has also been removed).

When you order a 10.00 digital code for Nintendo and the site says 24-48 hours for delivery to your email there is no excuse why it should take over 10 days, and over 6 hours on the phone (between hold and talk time) to still have it not be resolved. I have been hung up on, yelled at, called a liar, given fake info to push me off the phone and promised several times only a little bit longer and still no resolution.

I bought two games for $20 and plus $2 for insurance for a year and went to take them back they would never use because the child never got the game to play men order Nintendo to play it in and they wouldn't return it. They said he'll give me $9 for the 20-something thousand I paid for the games that never been used and I had the receipt so this is why I'm filing a complaint against them. I want my money back.

So, I order a Sony VR unit with the move sticks. Next day shipping... Came in when it was supposed to except for the move sticks. They claim it shipped with them. Of course they did... Having waited on hold for almost 30 minutes for a customer service rep that is in INDIA, I finally got them to cancel the move sticks... but... I asked them for an email stating the cancellation of the move sticks showing a credit back to my PayPal account. Days later and multiple emails to customer service and I've still not received an email from them nor a credit.

A while ago, I bought a pre-owned copy of Max Payne 3 for the PS3. Since I am not a resident of the United States of America, I was only able to play the game when a got home. Disappointed I was when the game failed to install, and even more when I discovered scratches at the back of the disc. Since I was a long-time customer and that had never happened to me before, I decided not to worry, since there was nothing I could do and I believed that would never happen again.

Last holidays I purchased guitar hero from GameStop and they talked me into the membership which was probably $20. Ok that said I thought I'd be getting great deals on future purchases. Used controllers for PS4 are $55 pre-owned and start at $60 for new. Walmart has the same thing for $45. And games are the same way. Can't see paying that much markup for the same product somewhere else and since that's all they sell I won't be purchasing anything from them.

I have purchased numerous games for my son. I will never return to the Bay Ridge store. It's highly probable I will not walk into any GameStop store again. It is a very low brow operation. The staff is awful. Think the opposite of Apple customer service. Apple backs up defective products. This joint doesn't back anything up and then tells you "it's your problem". If you shop there, good luck. It's a dump.

They are impossible!!! Both my son and daughter ordered games from them -one a month before Christmas to get it FOR Christmas. No they did not send it out. We finally found their customer service number after searching for a bit (it is not on the website). We're on hold for almost an hour to cancel the order. My daughter pre-ordered a game, months ago, counting the days until it came out... Little did we know-she ordered it awhile ago and her credit card needed to be updated- the website froze every time we went to update. Called again, waited almost an hour, even though we paid extra to get it the day it came out... We will also now be getting that late and no refund for the extra we paid to get it on the day of release. I am horrified by their website which will not even allow you to complain to them. It freezes again and again and no phone number.

Very bad online order experience. Ordered an Apple Watch from GameStop online on December 26, which eventually got lost in UPS transit. Never notified that my order had been lost. Countless emails were sent to onlineorder.egain@gamestop.com but none were returned. Took a customer service call 3 weeks later to finally get a replacement order, which should come in 5-7 business days. Hopefully GameStop will improve its online ordering and customer service systems, but in the mean time, it's a very bad idea to order online from this company.

After emailing my problem to Game Stop we received a shipping notification via email and our "delayed" product was sent overnight. I appreciate the fast attention to this matter however my trust is pretty much gone and won't be ordering online from Game Stop again.

I purchased a guitar learning game as a gift for someone for this year's (2016) holidays. Got home and was removing price tags and this game that came out in 2014 was at the price of $29.99. They jumped the price up to $59.99, which I paid, for the holiday season. I think this is ridiculous and will no longer be giving them my family's business.

I ordered an online gift card and made a mistake in recipient's email address. Gamestop's website provides no phone number for customer service which is extraordinarily odd. I emailed right after I placed the order and told them I had made an error. No reply. I emailed 3 more times in the course of 3 weeks. No reply. Had to find phone number through an internet search. Yes, you are calling India. Had to speak to two reps to fix this simple matter. They were polite but I was on the phone for 30 minutes. 4 emails and a 30 minute phone call to fix an email address. I will never purchase from them ever again.

Where do I begin? I ordered a new PS4 Black 500GB, Overwatch, and Dragon Ball Xenoverse. I ordered 1 day shipping for an extra 20 dollars and it all went downhill from there. They tried to deliver it 11:05am while I was at work, they left no note about missing me so I had to track down my order by myself. Turns out they shipped my order to a UPS store, so I had to wait 2 more days to finally pick it up. If I hadn't done some extra prying they would have thrown away my order.

Wow! Where to begin? This is the first time I've ever made a mistake entering the wrong email address and the company's server didn't check for its validity. There was no way for me to correct the email blunder at Gamestop online site because, well, the edit email needed my valid email address just to send me the code to change it. Ahhh. So I called the Gamestop customer service, if that's what you want to call it, and received a snobby Indian rep. I imagine with all of peeved customers calling Gamestop, the Indian rep was probably having a bad day. To make a long story short, I just asked for a refund. It's common practice to send an email confirming the incident, but the Indian with an Attitude got upset when I asked to have an email confirmation sent. Needless to say, I lost my cool and, with every expletive I could muster, ended my call. I will never purchase another game, or anything else, from Gamestop again.

I called the store to see if they could help me with a matter and they couldn't. Went on Gamestop.com and called the 1 800 number. I can't believe the poor service. I waited on the phone for 2 hrs and 3 minutes!! Gamestop should really try to work on their poor customer service. Why would I hold on for 2 hrs? It was on speaker and went on with my clothes folding and washing dishes and just curious as to how much longer it would be but I hung up. Read the reviews too! Does not surprise me!!! Shame on you!!

I bought a GameStop gift card for my son's birthday and when I used it to purchased online it didn't work. I called customer service, waited for an hour and told me that the card was already been used. I complain and told me that they will send me a replacement card. I got a new gift card from GameStop and when I used it I have the same issue. I called them again. Waited for almost 2 hrs. and told me that the card was already been used. I am not sure what is going on here. I think they are just ripping off the consumer. I had a worst experienced with this company.

I purchased online a gift ecard. My account was immediately charged. About 20 minutes later the recipient received the gift card. He took the card to the Gamestop store in Arlington Heights, IL and it SHOWED 0 BALANCE! No gift. I could not find a customer service phone number, reviewed every area of the website. Sent an email, rec'd a confirmation of the email with notes to go to the website! I am waiting for a response that is real by real people. I will NOT do business again with this group!

Ordered a Wii bundle on Black Friday 2016. Opened sealed package on Christmas Eve to put it under the tree for my 5 year old son. To my horror, the console was not in the box, only the controller and power cable. Had to explain to a 5 year old that Santa could not deliver his gift. Called Gamestop and was on the phone 2.5 hours to speak to a customer agent in India. Could not understand her. I was told a replacement would be sent out and that I would receive a confirmation email. It never came. Called again today and I was on the phone for 3 hours. I was told there was no record of my previous call.

So I ordered a refurbished Nintendo 3DS XL, a copy of Pokemon Moon and a Nintendo Charger from Gamestop. The first thing is they charged me ~10$ to deliver, it's my first time ordering online from them so that seems fine, but it shouldn't be this way since I paid over $200 for these products and they can't offer me a free shipping? I later ordered a refurbish New 3DS XL that comes with a charger and an 8GB SD card from eBay for the same price they offer for the 3DS without SD card and a separate charger (New 3DS XL is better than the 3DS XL) and also a copy of Pokemon Moon from Best Buy without getting charged any shipping fee. Then I went ahead and tried to cancel my order from them. Surprisingly they don't have a cancel function for guest order on their website. So I went and do some research to find out that you have to email or call them to cancel your guest order.

I got a $50 Gamestop gift card for Christmas. I went online to redeem it for some games (because they are on sale before and after Christmas). After multiple hours of searching I found games I wanted, and proceeded to checkout. Everything was going well until I got to where I would enter my gift card’s information, and it said there was no balance on the gift card, which I had gotten that day, completely packaged, pin NOT scratched off (I re-entered the gift card info multiple times). I still haven't heard back from customer service, and I am fairly certain they won't help me anyway. I am VERY dissatisfied with my experience, and like others have said, I would rate zero if I could.

Purchased a Apple Watch from the online store. Order the wrong Watch, so I return it to the store, they refunded me and ship it back while ordering me the right one. Here I am a month and half later with no Watch and $253.00 dollars out of my account. I have return to the store asking for help and they say they can't do nothing for me. I have called and called and can't get through to no one. I've emailed them with my problem and they give me no solid answer. I feel like I have been robbed and have no idea what to do, as of now I'm out $253 dollars. I recommend nobody shop at GameStop period.

It's been well over a month since I placed an online order for a game through Gamestop's website. I've sent three emails and have never received a response for any. I called and was on hold for over 2 hours before finally speaking with someone. They said they would send another copy and I would get a confirmation email stating this. This was one week ago and still no updates. I'm calling again and am currently on hold (been one hour so far) and will try to get a refund but I am fearing that they will never return my money.

If I could give zero stars, I would! First, let me say that I understand the NES classic is NEW and popular right now! I went to the Four Seasons Mall location here in Greensboro on black Friday, of course they were out of the NES controllers. So I put $5 down and preordered one. I ask the cashier what the expected date would be and I was told the first part of December. It is now December 20th and I do not have a controller.

I placed an order on Dec. 9th. By Dec. 12th it was still not processed. I called and was on hold for 1 hr. 20 minutes before I got to speak with a foreign person. They stated it would be processed and sent for shipping the next day. Of course that didn't happen. They could not cancel the order even though it had never been shipped. It showed it was shipped online with a tracking number, but the item had never been brought to the Post office for shipping. Called back Dec. 16th, it had still not been sent to shipping so the foreign customer service person that I waited 1 hr. 45 minutes to speak with said she would have it replaced and expedited shipped. This did not happen either. Today is Dec. 20th and the item has still not been brought to the Post Office for shipping. TERRIBLE customer service who cannot help and no online options. I will NEVER buy anything from Gamestop again. Ever.

I made a purchase for my nephew on Dec 6th. On Dec. 8th payment was withdrawn from my card and I received a shipment confirmation. Item was supposed to be delivered on Dec.14th. I keep checking the conf. #. It is the same message. There has been no update since. It is now Dec. 20th and I have not received my item, I have emailed customer services 5 times with no response. I call every day, their customer service # 2 hours + on the phone with no response until I got tired and try again the next day. I call the number on my bank statement no response. I don't think there is anyone alive over there in Texas. Maybe I should drive up to Texas see if someone is there, maybe I'll get a faster response. Never again will I shop at Gamestop. Horrible shopping experience ever. They were quick to withdraw my money but took no time to answer my emails or calls. My nephew will have no gift to open on the 25th.

I am writing this review because I have been waiting for almost a month now for a replacement game that was lost in shipping. Gamestop told me on phone three times now on three different occasions that took an hour to get someone on phone each time as their reps work from their living room in another country and don't care that my game would definitely be on the way and a month later still nothing. Won't give me a tracking number or confirmation number. Just keeps assuring me it's on way. Please don't order from Gamestop. There are several great companies out there that sell new and used games. Bestbuy.com, gamefly.com, bullmoose.com. Please don't use Gamestop.com as you will have trouble I'm sure.

Called 3 times, total of 6 hrs 22 minutes on the phone. All 3 calls someone answered the phone that barely spoke English. I ordered a Playstation 4 VR kit which was the last remaining kit in the entire USA. In short, thanks to their poor service, they cancelled my order without my asking them to, and now my kids can't get this for X-mas because they are out of stock everywhere in the USA. That's the short story of the issue. Read further for all of the details and the horrors these people put me and every other person through. They need to be out of business.

Where do I start? So I order a WII U online on 12/12/2016. I make a mistake in my email, so I try to contact them through the website. No phone number anywhere on the website. So I send them an email with my order information and ask them to correct the email address. No response and it has been five days. So on 12/14/2016, I look up the order information on their website. The status of the order is closed and there is a UPS tracking number. The status on UPS is the label is created but has not arrived at the UPS facility. So fast forward to 12/16/2016, I check the status of the tracking number on their site an UPS.COM.

I went into a Gamestop store to buy a PS3 and Madden 16. But after getting there they informed me that it was cheaper to order through their online site. So we placed an order for a used PS3 and new copy of Madden 16. When the order arrived the PS3 was filthy and the side was off and loose in the box, the game was a used Madden 16 case with a used copy of Madden 17. I called their "Customer Service" three separate times. First I was on hold for 45 mins without ever talking to anyone. Second was 1 hour 45 mins same result. Third I was on hold 2 hours and 30 mins and still no customer service. Days of trying and nothing but when I called a local store I was told "Nothing we can do" so I called the store I dealt with first and they offer me a replacement but it's used and I have to drive there. No offer to help make this right but they had 100 excuses for why this happened. Never again, Amazon from now on.

I ordered a Xbox 360 online from Gamestop. They sent me a bogus tracking number. I send three emails still have not heard anything. Called twice waited over an hour both times second time they hung up on me. So I never got to talk to anyone. They have my money and I have no product I have posted on Facebook and nobody responds. If I could give them a minus star I would. I don't know how to get my product. They have stolen my money. Please help me find my package this is the only gift my son is getting this year. Now he will have nothing under the tree Christmas morning.

If I could give them zero stars I honestly would. I placed an order two weeks ago for a two digital games. I got the one game three days after I placed the order but the other I'm still waiting for. I've emailed Gamestop twice with only automated responses, I've called them only to wait for an hour listening to ads for games I don't want. They charged my card for both games but I only received the one and they still have not emailed me back or picked up the phone because of "unusually high call volumes" yeah, I'm sure. I'm never buying from them again.

I made an order on 11/30 with overnight shipping. My order wasn't processed and shipped out until 12/04. Then UPS lost my package so I went to get help from Gamestop. Their website doesn't even have a customer service number, only email! I sent the email, and never got a reply back. Now it's been almost a week, and still no reply from them.

At first I thought Gamestop was competent when I ordered a Mewtwo premium collection box and thought the online reviews were a bit too harsh when I saw the negative reviews but holy did I see the ugly face of Gamestop pop up on my second order online, putting me at over 1 hour on the line phone calls everyday, wasting my energy and time just waiting for someone to answer my call, and for them to tell me everyday to wait and give them a little bit more time everyday for 7 days now.

I placed an online order for a Gamestop gift card and never received it. I got charged for it, got an confirmation of my order and a shipping confirmation with no tracking information. I have sent 3 emails to Gamestop to inquire about my order and got no reply. There is no customer service phone number to call. This is my worse experience ever with online shopping.

I called Gamestop today a few min ago and I asked them how much could I sell my Xbox 1 for. They $60. I said "$60, that's it" and then I asked "how much do you guys sell them for." They said $220. So I said "you see how much of a difference that is? That's about $150-$160 dollar difference. That's BS." He said "well sorry." And I said "what the hell" and hung up on them. I paid $350 dollars on that Xbox 1. I mean $60. Come on Gamestop. I know you guys have bills. You need to make money. But damn, $60? That's it. That's BS. I'm never ever shopping at that store ever again and I hope you all don't either or they need to give us a better offer!!!

I ordered some of the Black Friday 2016 items that were for sale at GameStop and I selected to pay with my PayPal credit card. It is now 12/3/2016 and Gamestop has not picked up the order or confirmed the order. It is still showing as pending in Paypal. I called Paypal to see if there was a problem. There was no problem from their side. Gamestop is just not picking up these orders and processing them. Have been attempting to call Gamestop for 3 days and have held on the phone 2 hours per day in an attempt to talk to someone. There is never an answer. I emailed them and got a generic reply that I could go to my Gamestop account to check the status of my order.

I had a terrible online experience with Gamestop. I've never wrote an online review or complaint before, but since their "customer service" never got back to me, I have to voice my experience somewhere. I ordered an XBOX ONE online along with another game. Within minutes of placing the order, (8:30 am) I received an email showing the ship to address as my old address. I called to rectify this mistake and have the ship changed to my current address. I kept hearing "hold times longer than 30 minutes" and so I thought well, I'll just email them. I went back to the website, and it stated that my order was still open and that I was able to change the ship to info myself, but there was nowhere to change it! The website did not have that functionality. I tried calling and was on hold for over an hour and at the end of the day, 9:30 PM at this point, I got a message saying that my order had shipped to wrong address!

11/23 - Placed an order for a pre-owned game system online, with a 2 yr warranty plan, and a free game. The next day we got an email that the order was canceled. We waited an hour to talk to a rep, (did not speak good English), who told us she didn't know why it was canceled, so she took the order again, but said we couldn't have the game. We asked to speak to a supervisor, was told one call back. Didn't happen. Then we get an email that they shipped the 2 yr warranty plan, but no game system.

I pre-order Forza Horizon 3 from them and wanted the Ultimate Edition. They said they were out but would see if they could get another copy. I called a week later not hearing from them and didn't get a definite answer. So I resigned myself to having the "normal" copy instead. Went into to pick up my order on the day of release and as a show of gratitude and perhaps due to their inability to get me the ultimate edition, they at least provide me with the free gift model car. It was a nice gesture and a surprise. I rarely pre-order but certainly would do it again at this store.

We purchased a used PlayStation 3 from Gamestop on 10 29 2016. The systems are supposed to be roped clean before sold again. My 11 yr old son played his games that were purchased. Next thing we know we are going thru the system and we see eight ** movies on this system. I could not believe it. I called Gamestop and all they could say was that they are sorry and did my son download that **. Wow Gamestop the system was purchased on the 29th of Oct. The ** was download Oct 22. How could we? It was not in our possession. To me your company wanted to make a quick sale and didn't bother to check. Shame on you. Did not know you were in the ** business.

Called three times to save a poster for my grandson was told they had my phone number and would call me and put it back for me. Called today manager very rude finally said he was busy that he gives them away the night the game is released. Bought the wrestling tape and the code to unlock the men. Should have not been told 3 times and even another game stop store called for me too told the same thing. Very disappointed I spend a lot of money there. I will find somewhere else.

I won't bore you with the details, but... Ordered a Xbox console - added a 2 year warranty. Unit broke, and after 2 months I still don't have a working console. Don't respond to emails until I emailed 3 times, then asked for more info, I gave them it and then no response. The phone was worse... Call center is in the Philippines and they speak bad English. To get a warranty replacement, I give them all my info, then have to call somewhere else to get an RA, then have to call them back to give them the RA. THE WORST CUSTOMER SERVICE I HAVE EVER HAD. The plan must be to make it so hard to get service after the sale that people give up and thus it saves Gamestop money on claims.

I ordered a used PlayStation 3 overnight mail, it took a 3 week. It last 3 days. I ordered 3 games WWE '13, Max Payne, Watch Dogs. They did not play and was late. I paid for 2-day mail, it was a week later.

Waited well over an hour on the phone after I couldn't get a response from online about my pre-order code. Once I got someone on the line, not only did they have to slow down and repeat themselves because English is very much not their first language (US-based company, right...), but also they took around 10mins to finish pulling up my order information and asked me about 6 different times if I was certain I wanted to cancel my order. Advice, never pre-order anything from Gamestop, buy it direct from the manufacturer or supporting platform for the console or system you intend to use. Unless there's an exclusive, not worth the wasted time, and definitely not the inconvenience.

Pre-ordered game 7-14-16. Funds from my account was deducted Sept 9th. On Gamestop website it reads that the game would be shipped at the time of deduction of funds. But Gamestop had a apparently had a delay with shipping (per Gamestop employee's statement) but failed to notify customers who purchased online. Game was NOT shipped to get the game four days before the game actually sold so I was NOT able to enjoy the game four days in advance!!!

So I decide to save a few miles of driving an order an Xbox live annual membership and a digital copy of Fallout 4. Order goes in at 5pm EST at 7pm EST... No codes okay a bit irritated but, I can cancel for sure and get to the store before it closes... nope, not happening. There's no link to cancel the order when I pull it up in my order history so from 7:10pm EST until about 8:20pm EST my battle is trying to get a live person to look into this order and assist with cancelling. Rep finally picks me up from the queue after near 40 mins, sounds very confused and uninformed then places me on an extended hold only to come back any say, "they don't have any codes". No codes, seriously. How crappy is the digital shopping arrangement when you can generate a unique code to sell so a customer can download software from a server?

As a kid, I enjoyed shopping at GameStop. So as an adult, I obviously take my children there. But I think I have hit my wit's end with this store. A couple years ago, around Christmas time, my oldest daughter wanted an Xbox 360 so I purchased one from the store nearest to us. We set it up only to find that it wouldn't turn on. I contacted Xbox support for them to tell me that the Xbox I bought was faulty. I refunded it some days later. At this point, this was my first real negative experience with this store.

Gamestop corporate, if you guys are reading this right now, you just lost over $1400.00 in sales. It's my twin boys birthday and I tried to surprised them. I started to purchase gift cards at $500.00 a piece and I couldn't get one through. Your "3RD party helpdesk in india", they were even less of a help and it sucks because being out of the state right now, the folks at the store were really helpful. Long short... "Walmart got my business". Have at it!!

I preordered a game from Gamestop.com and that was a huge mistake. The game was released 12 hours ago, and the code still does not work. I should have drove to Walmart or Best Buy and bought a copy instead. Sony told me it should have worked 9 hours ago, but try again in 4 hours. What is the point in preordering if you can get the game easier and quicker by not preordering? This company will never see another penny from me and I will make sure many people are warned via social media.

Game Stop, 3513 Hempstead Turnpike, (516) 735-8030. MANAGER WHO HANDLED SITUATION: **. 6:00 PM. TODAY 8/22, my daughter went into the store to see how much she could get for some of her games to use the money for school supplies. The manager on at that time was **. She took 6 good wii games from my daughter and gave her a total of $1.39.

My career of over 30 years is in the Customer Care & Sales & Marketing Industries. I know what it takes to retain a customer, in particular a new customer like myself. Bottom line, I will never use GameStop for anything again, nor ever recommend them to anyone. I ordered a $20 Gift Card as a birthday present, paid in full for it immediately, and requested download/print instructions in the event the item did not reach me in time to present to the gift recipient. That took place five days ago, on Friday, and as of today, I still have nothing. No response, no download/print instructions, no gift card, nothing! I attempted to contact them at their customer service line and was informed that due to the high quantity of calls, I would have to wait for at least 15 minutes.

I visited this store twice this week with my father. We just wanted to look around and see what new games were out this year. We asked a worker some questions and I was super surprised to find out he actually knew what he was talking about. We ended up talking to him for about maybe a half hour and I left the store feeling so happy someone knew about games and books as much as me. So to Ryan that works at the Block in Orange store, excellent work. You were really cool and I hope you get a promotion or something because you are perfect from any job you get. I'm glad I made a new friend like him. I'll come back to see you again!

I bought a digital code for a sims 3 expansion in the crossgates mall store in albany ny, and when I got home the code didn't work. I called the store and they said there was nothing they could do, even though we paid for it, and had the receipt. They said, "Call origin", and origin said since I bought it through them, it's them who needs to make this right, but they won't.

I purchased XBox 360 Bundle on June 7th, and they sent me the wrong set. I contacted them online, and not get any response for two weeks. I called customer service, stayed on the line for 15-20 minutes, then finally they sent me the return shipping label for the exchange. I returned the item and they received it on June 24th but I still have not heard them about my replacement item as of today, July 2nd! I've contacted them couple of times during this period, and they responded me by generic answers. I am completely unsatisfied with this experience and still not have the purchased item.

Ordered an Xbox and a protection plan and they sent us a defective one. So we sent the Xbox back and they sent us a second one. This Xbox was defective as well. Instead of offering to replace the Xbox they said that we could send back the Xbox and get our money back because they only send one replacement. Waste of a protection plan.

Several years ago I ordered several games to be accessed by the Gamestop application. The promise was that I would own these forever. Recently, I got a new computer. I loaded the application that is still available on their website and it did not work - the games did not show and it asked for a one-time password that did not generate to my mail. I called the support lines given and got India or somewhere. The first lady hung up on me without giving me any information or help. The second lady told me she escalated it - but I never heard from anyone. The third man decided to generate a non-existent password and tell me it would work in six hours. That never happened either. The fourth man was a little better as he at least told me the application is no longer supported. He also escalated it and again I heard nothing. At this point I did some research and called the Corporate Office in Texas.

I am reviewing with regards to Gamestop's online customer service. It started in the store but moved to online when I contacted them. I started contacting the online customer service in early March and there is still no resolution or even anyone who seems to understand what the problem was in the first place. All of this started with Gamestop's Skylanders Day promotion. It is a really good deal. Buy one get one free deal and was very fun. On their flyer they put out they tell you to ask to join the Skylanders Adventure Club in the store. If you do, then you get a free Skylanders for every 6 you purchase. I went to 3 different Skylanders Days (December, January and March) and was not able to join the club.

I have three active email support calls and one phone in support call that have been escalated and are awaiting response by the 'appropriate' group that these complaints were escalated to. I purchased approximately a dozen of online only games via the GameStop PC app (formerly Impluse/ImpuseDriven from StarDock). These games allow you to install them on your machine or download them and install them later. After a crash, I reinstalled just one of those games and was recently going to install others, but could not get the GameStop PC App to show those games. Therefore nearly a dozen of the games purchased are now apparently lost.

I ordered my husband's Birthday present 2nd day air. They didn't even ship out his present until the next day. So he didn't get a birthday present on his birthday. I called the corporate office which was in the Philippines. They sent me to Puerto Rico, then they sent me back to Philippines. It's a big joke to be honest. I think it's going to be next to impossible to get a refund on my expedite shipping. I will not ever shop with Gamestop again.

I placed an order for my son's birthday - 2 weeks prior to his birthday. They sent a confirmation of the order the following morning. They then sent an email that the card was declined and asked that I contact the bank to clear and respond to the email with the word "RESOLVED" in the email title. I did this immediately. A week later, and 4 days prior to his birthday I received an email stating they had cancelled the order.

Shopping at GameStop is already a drag. They are the only option for new/used games locally and the trade in vs shelf prices are robbery. But I would rather shop there than Walmart or wait days shopping online. But they clearly have a new policy where the employee must approach all customers who walk in. It's annoying! I just want to browse. If I have a question I will ask.

I just can't believe the way I've been treated by this manager. Apparently returning a faulty product while the store is busy, means it's alright to be disrespected and treated like a complete piece of garbage. This was done by the manager, Chad something, at the store in prince frederick, MD. From now on I'm sticking to amazon.

Call in on the phone prior going to make my purchase to make sure item in stock. ** store assistant manager told me that he has one in stock and he will hold for me. I quickly left my house with my disabled son to go buy his gift. When I got to the store Lakeside Town Shops 5810 S. University Dr Bay 118-119 Davie, FL 33328 ** the assistant store manager told me he could not sell me the item because it was pre-ordered for someone else. At that point I asked him what we can do. He very rudely told me "tough luck" and there is nothing he can do about it. Me and my son left the store empty handed and with a lot of sadness on my son's eyes. This is not the first time that this store has done that to me and I'm sure to a lot of other people. I will never set a foot into this store ever again, I had enough of their BS.

I purchased this game (Rise of the Tomb Raider) approximately 3 weeks ago. At the time Gamestop had the price listed at $17.99 (**). Initially I was charged this price. However Gamestop charged me an ADDITIONAL $59.99 a few hours later. I called customer support and (after waiting 3 hours to talk to someone) was repeatedly told that the game was never $17.99. I proceeded to send Gamestop a screenshot of the game at that price, as well as my bank statement, clearly showing both charges.

GameStop is terrible. I pre-ordered The Legend of Zelda: Twilight Princess HD with one-day shipping. The game came out yesterday, which, as far as I can tell, was when I was supposed to get my game. A few days ago (February 27th), I received an email from GameStop saying the bank blocked the purchase of the game as a suspicious purchase. I missed it until I noticed my credit card was blocked on March 1st. When I investigated, I found GameStop's email and followed the steps in the email. It said to contact my credit card company, so I did. It said to reply to the email and add RESOLVED to the subject line, so I did.

On 2-17-2016 I order a 3-month membership for my ps4. It stated on the website it would take 12 hours to receive the digital code to log on to the game site. Now after 7 days, several emails, and a series of failed phone calls, I got an e-mail stating that my order is under management review. I tried to call customer service but gave up after being on hold for 45 minutes repeatedly and not being able to talk to anyone. My advice don't waste your time on this website.

Bought a PS3 with a bundle package and it had a different model that I didn't like. Wanted to return and was told that I could not after one of the worker had specifically told me I had 30 days to return it. Gamestop is full of **. If you buy something at this location I recommend recording the conversation with the employee for they seem to lie to their customer just to sell an item. Not even a star. Filled with liars. I recommend you buy a PlayStation 4 at Best Buy. They will take you returns back and will refund you the full amount.

Recently I have been going to Gamestop and trading my old systems for credit. When I traded in my old games they offered me $22 so I didn't think anything of it so I blew it off, but when I went to turn in my old PS3 I thought hey I may get about $50, but no I waited for 30 minutes so they could test out my PS3 to check if it's working and I got barely $20. They took off $10 for refurbishment so I was thinking to myself about how much they might sell it for. I was thinking about $60 because of the cheap price they sold it to me. Gamestop is selling used 40 gb ps3 for $110. I mean seriously they gave me $20 to turn it into $100 like what the heck.

I traded in my PS Vita at Gamestop but I guess they did not reset the Vita leaving all my information in there. As a result about 2 months later I started seeing these purchases starting to show up into my account. I am never shopping at Gamestop ever again!

I came into your store located in Green Bay, Wisconsin, Mason street location on 1/30/16 at around 7:30 to purchase a PS4 bundle and felt very uneasy walking in. The young man behind the counter looked threatened by my presence and was not very helpful. There was a young lady that was receiving a lot of attention. I'm a African-American male and a large one. I don't play the race card, but in this case I think it applies, because of the tone of the worker and insinuations. I also called the store, ask to speak to a manager and he was unapologetic and did not ask me about the situation details. Also he did not ask me for my name or number.