Gamestop Reviews

BUYER BEWARE!!! Bought a controller that we thought would work on my Xbox. Got home, tried plugging it in, pairing it and watching a bunch of videos and nothing. We go to return it for our money back only to be told that they do not accept returns on open products. How are you supposed to know if something works on your system without opening it? If this is how they conduct business and make people keep items that do not work, then they lost customers for life.

I ordered 2 games online. They have never left the warehouse. I've gotten lots of run around about why it hasn't left or that the carrier must have lost it. The carrier didn’t lose it. The tracking information provided by GameStop, plainly says they never took it to the carrier. Just order from somewhere else.

I decided to buy a new console here, a big purchase. Very exciting. The store clerk tells me that a membership would make the purchase cheaper overall due to the membership points you get for it for next purchase, so I do end up getting one. After this, he offers an extended warranty as well- I refuse the extended warranty, and the cashier makes fun of this decision, refusing to go along with the purchase until I accept, and encourages my friends to also make fun of me. I still don't buy it, so eventually we continue with the purchase.

Gamestop engages in price gouging, selling collectibles and certain electronic pat at markup of 40% - 41%, more than the manufacturer sells on their own websites or other major retailers such as Target, Best Buy and Walmart. Gamestop’s response has basically been, “If you don’t like it, you can take your business somewhere else”.

Bought a game system online GameStop $129.00 and they charged my account again with small amount then $129.00 a second time. I called gamestop Rochester NY, gave my # to call, laughed and said, "Good luck."

Don't ever ever ever order online from Game Stop. You will be 100% assured of being screwed over. I recommend that you buy only at the physical the store locations. The online warehouse is set up like a den of thieves and modern-day pirates.

I received a $100 gift card via email as a Christmas present. I decided to save it until the launch of the Switch 2. When I tried to use it at the start of June, the person at the store couldn't get it to work. So I reached out to GameStop customer service, and THREE WEEKS LATER they finally reply saying that the card was used in January which is absolutely not true. I try asking if they can tell me where it was used and what was purchased just to make sure it wasn't me even though I know it wasn't, and they say they don't have the tools for that. So essentially I'm out 100 bucks because somehow someone else was able to get my gift card information from their website because I know for a fact nobody accessed my email other than me.

We had an issue with a Pokemon card submission to PSA that was handled very poorly. When we go pick up the cards, one of them seemed damaged, and my son pointed it out right away. The store associate, Maverick, told us the store couldn’t do anything and that we should contact PSA directly. They took the pictures of the cards on the day they receive them before they submit to PSA. So I asked him if we can have the picture of the card, so I can prove PSA that the card wasn’t damaged at the beginning. He just showed me the picture of it on the tablet. He told me he can’t give the original picture to me since the system doesn’t allowe him. We called the PSA, but PSA told us that the store needed to submit a “quality assurance request” on our behalf. We can’t submit it.

I sent in $8000 in cards through Gamestop on Feb 11, 2025 to be graded by PSA. It is now June 4, 2025 and the box was lost by Fed Ex. I am being told that mine and the 5 other people's cards that were in my same box. They have offered me $1600 in compensation which included my original $143 for submitting my cards. I told them they were worth around $8000 and they didn't care. They will not supply me with MY tracking number which leads me to believe it never left the GameStop store. I told them I am taking them to court and they can care less. I really believe that the Gamestop employee and Fed Ex driver are thiefs. If you go on Youtube there are at least 7 other people who Gamestop and Fed Ex have lost their box. There was one guy on there who lost $375,000. DO NOT LET GAMESTOP SEND YOUR CARDS TO PSA.

Title: Absolutely Awful Customer Service—Avoid This Store! I had one of the worst retail experiences at the GameStop on Colorado Blvd in Denver. I initially purchased a used PS4 controller for $54.99, unaware it wasn’t new. When I returned it due to issues, I was required to pay another warranty fee just to exchange it—only to receive another used controller, which was in even worse condition than the first. Frustrated, I returned again the next day, asking for a refund.

Ordered a game 3 weeks ago, when I use the tracking number they provided it says "pre shipment". After the first week, I wrote in and GameStop tells me that my game was "lost in the mail"... I am not sure if it would say "pre shipment" if it had already shipped, but okay. They asked if I wanted a refund and I told them "no, I want the game". They tell me that their "internal team is investigating my case" and it will be 7-10 days before it is complete. I told them to forget it, I'll take the refund and will order from somewhere else. They tell me that it is too late for a refund and I am stuck waiting for the game. 3 weeks so far, no game, no working tracking number. Should have read the reviews before I used GameStop!

Outright just rude bullying customers into buying high ticket prices. False advertising because they’re lazy to take off a sticker off a high shelf. Immediately going to a defensive position when questioned about price.

Absolute trash customer service. I ordered a used XBox 1 in January, it worked for less than a week so I contacted GameStop and was told they would send me a return label and to take it to my nearest store. It took a month of me reminding them to get the label. Finally, I take it to my local store to be told that the only employee working didn’t know how to do it, I’d have to come back when the manager was there. So I come back, still no manager. I drive across town to the store where the manager is to be told that he can’t do anything, I need to contact GameStop online. After weeks of waiting to hear back from them I was told to take it to a UPS store. To then be told at the UPS store that the shipping label is wrong. Contact GameStop again to be told they will email me a new one. Here it is, April and I still haven’t received my new shipping label. I would give them a zero of if I could. Basically paid money for a broken product.

I purchased a game for my boy along with the membership for almost $28.00 dollars. I only used it once, I call them to cancel. They don't pick up the phone. They make you wait for a long time, still they don't return phone calls after you chose the prompt.

If you purchase anything from game and want to return for refund forget it. You will be told to contact customer care and then they in turn will refer you back to the store where purchased and no refund will be issued. Bought Gamestop pro and canceled within time limit and still refuse refund. What a horrible company and as others have stated stay away. Go to a reputable store like target. At least they do not run you around and returns are very easy.

Absolutely ignored me in store. No hi or how can I help you. There were 3 young people there doing nothing but talking. When I asked about items after 25 of being in store was told they are busy..Seriously busy? Left with my grandaughter crying because of the rudeness. Tried to talk to what I think was manager outside smoking by the front door and said he was off the clock so not his problem. I thought this was a kid's store. Very ticked off. Stay away from this store. Used to go here all the time. Really gone downhill. Also product seemed low including sportcards. This was the gamestop store in Midland Texas off the loop by Walmart. Tried calling to complain and put on hold forever and then click was cut off. This went on for over 30 minutes. Gamestop seams to have lost its way. Will be telling other friends and family to stay away from any of these stores for now on. What a sad day.

Horrible Customer Care department. Reached out both via email and calling multiple times a week with no responses from either avenue. Absolutely worst customer service experience I’ve had with a company. Do better.

GameStop had my card added to someone else's account and charged me. When I called I was informed that only the owner can remove payment options and forget about the money they took outta my account. So basically anyone who gets your info can add your card and there is nothing they will do about it.

I bought a used console from Gamestop thinking that it was safer than eBay... I was wrong. It constantly ejects CDs. I had to wait 8 days to get a response from their customer service. The only response was that I missed the return window. In store they can do nothing. Don't buy expensive consoles from Gamestop.

Bought some Xbox Games on December close to Christmas and ordered as Same day delivery through online and they sent Walmart Spark Company to deliver the order. On the text received later told it's delivered and when I look outside on my house the item is not there and the link saying delivered has no proof or picture it's delivered.

Gamestop. It's only offering the value of the phone when clearly sat on the news that they're offering for the app of Tiktok yet again GameStop is ripping people off. Not worth selling to them. Makes you wonder how they still in business.

I am a Gamestop pro member, order from there regularly, and will no longer do business with gamestop. Worst online customer service and flat out will not help you resolve your issues with an online order. Had pre-ordered a bunch of prismatic and they canceled it instead of fixing the problem which was an old cc that expired this month was attached to the order. Instead of helping me, canceling/reordering it through their system, or coming up with a solution they just canceled it but gave me an opportunity to order it in the future when it was back in stock. I called multiple times and it does a callback, definitely won't call back. I canceled all my future orders and won't be doing business with them again. Pokemon center, Target, Walmart, etc. I had the same issue with zero problems fixing it. Save your money and go elsewhere where customer service is still important.

Went to buy an Xbox 1 for our son for Christmas on 12/14/2024 at the Gamestop in Chattanooga Tennessee Hamilton Square Mall. Spent $314.39 and was assured that the unit would be delivered in 3 business days. Today is January 21, 2025 and NO UNIT, NO REFUND ever since we requested one on 12/28/2024. Scam artists who speak broken English. DO NOT EVER GO TO THIS COMPANY EVER!!!

FedEx delivered package outside apartment building instead of inside. Front door is located inside the building. Someone stole the package and GameStop refuses to give me a refund. I did everything they asked. I made a complaint to FedEx. I even did a police report as requested. Only for them to tell me that I won’t get a refund at all, but they could’ve just told me this a month ago when I initially contacted them. Will never be their customer again after 27 years.

I purchased a Nintendo Switch on Black Friday. It was to be shipped to me. I also made some purchases in store at the same time. The machine was down and a receipt would not print. I didn’t worry about it. A few days later my order was canceled for my switch. They said I wasn’t charged but I was. I have bank back up. They will not refund. The store or corporate. My bank cannot back me up because of the items I purchased in store making the discrepancy in the totals not matching. I need a refund for $214 but my total purchase was $272. Jake who works at the store remembers this. He told me face-to-face on January 17 he remembers this. I have a witness. He was going to speak to his manager. After speaking to his manager he won’t refund me. Jake also would not give me a written statement to something he had said the night before. I think he is afraid of his manager. I also believe I was treated this way because I am a woman. This is a scary place that will steal your money.

I ordered a Xbox for Christmas and it was available 1-3 business days shipping. Never shipped. I cancelled the order several times and I kept getting the run around and charges on my card. Today 1/15/25 the Xbox shows up at my house and I’ve been charged AGAIN when this was cancelled!!!! Now been calling with no call back. I hate GameStop now and have a house full of gamers!

Customer service is horrible. Always have to wait for call back. Always a heavy accent representative, NO SUPERVISORS AVAILABLE. You will be told one thing and never confirmed by email. Next day is like nothing happened. Waiting weeks for refund. NEVER AGAIN WITH GAMESTOP!!!!

I ordered a PS5 for my son for Christmas from the online store. They sent me an Xbox 360 (a system that was new 20 years ago). They will not refund or exchange the item. I've been into the store, I've called the their customer service line and even e-mailed them.

I ordered a specific (not random) deck of cards. I was sent a different, less expensive deck. I mistakenly thought, "no worries, I'll just go return or exchange the incorrect item." I was WRONG. When I attempted to return/exchange (with receipt and within the return period) the incorrect item, Game Stop refused to return or exchange. The policy is to refuse returns of unopened, sealed decks, even if they sent THE WRONG ONE. I unfortunately found Game Stop deliberately perpetuates and defends this bait and switch scam. Do not buy from the Gamestop website. They perpetuate and rigorously defend bait and switch FRAUD.