Gamestop Reviews

Horrible Customer Care department. Reached out both via email and calling multiple times a week with no responses from either avenue. Absolutely worst customer service experience I’ve had with a company. Do better.

GameStop had my card added to someone else's account and charged me. When I called I was informed that only the owner can remove payment options and forget about the money they took outta my account. So basically anyone who gets your info can add your card and there is nothing they will do about it.

I bought a used console from Gamestop thinking that it was safer than eBay... I was wrong. It constantly ejects CDs. I had to wait 8 days to get a response from their customer service. The only response was that I missed the return window. In store they can do nothing. Don't buy expensive consoles from Gamestop.

Bought some Xbox Games on December close to Christmas and ordered as Same day delivery through online and they sent Walmart Spark Company to deliver the order. On the text received later told it's delivered and when I look outside on my house the item is not there and the link saying delivered has no proof or picture it's delivered.

Gamestop. It's only offering the value of the phone when clearly sat on the news that they're offering for the app of Tiktok yet again GameStop is ripping people off. Not worth selling to them. Makes you wonder how they still in business.

I am a Gamestop pro member, order from there regularly, and will no longer do business with gamestop. Worst online customer service and flat out will not help you resolve your issues with an online order. Had pre-ordered a bunch of prismatic and they canceled it instead of fixing the problem which was an old cc that expired this month was attached to the order. Instead of helping me, canceling/reordering it through their system, or coming up with a solution they just canceled it but gave me an opportunity to order it in the future when it was back in stock. I called multiple times and it does a callback, definitely won't call back. I canceled all my future orders and won't be doing business with them again. Pokemon center, Target, Walmart, etc. I had the same issue with zero problems fixing it. Save your money and go elsewhere where customer service is still important.

Went to buy an Xbox 1 for our son for Christmas on 12/14/2024 at the Gamestop in Chattanooga Tennessee Hamilton Square Mall. Spent $314.39 and was assured that the unit would be delivered in 3 business days. Today is January 21, 2025 and NO UNIT, NO REFUND ever since we requested one on 12/28/2024. Scam artists who speak broken English. DO NOT EVER GO TO THIS COMPANY EVER!!!

FedEx delivered package outside apartment building instead of inside. Front door is located inside the building. Someone stole the package and GameStop refuses to give me a refund. I did everything they asked. I made a complaint to FedEx. I even did a police report as requested. Only for them to tell me that I won’t get a refund at all, but they could’ve just told me this a month ago when I initially contacted them. Will never be their customer again after 27 years.

I purchased a Nintendo Switch on Black Friday. It was to be shipped to me. I also made some purchases in store at the same time. The machine was down and a receipt would not print. I didn’t worry about it. A few days later my order was canceled for my switch. They said I wasn’t charged but I was. I have bank back up. They will not refund. The store or corporate. My bank cannot back me up because of the items I purchased in store making the discrepancy in the totals not matching. I need a refund for $214 but my total purchase was $272. Jake who works at the store remembers this. He told me face-to-face on January 17 he remembers this. I have a witness. He was going to speak to his manager. After speaking to his manager he won’t refund me. Jake also would not give me a written statement to something he had said the night before. I think he is afraid of his manager. I also believe I was treated this way because I am a woman. This is a scary place that will steal your money.

I ordered a Xbox for Christmas and it was available 1-3 business days shipping. Never shipped. I cancelled the order several times and I kept getting the run around and charges on my card. Today 1/15/25 the Xbox shows up at my house and I’ve been charged AGAIN when this was cancelled!!!! Now been calling with no call back. I hate GameStop now and have a house full of gamers!

Customer service is horrible. Always have to wait for call back. Always a heavy accent representative, NO SUPERVISORS AVAILABLE. You will be told one thing and never confirmed by email. Next day is like nothing happened. Waiting weeks for refund. NEVER AGAIN WITH GAMESTOP!!!!

I ordered a PS5 for my son for Christmas from the online store. They sent me an Xbox 360 (a system that was new 20 years ago). They will not refund or exchange the item. I've been into the store, I've called the their customer service line and even e-mailed them.

I ordered a specific (not random) deck of cards. I was sent a different, less expensive deck. I mistakenly thought, "no worries, I'll just go return or exchange the incorrect item." I was WRONG. When I attempted to return/exchange (with receipt and within the return period) the incorrect item, Game Stop refused to return or exchange. The policy is to refuse returns of unopened, sealed decks, even if they sent THE WRONG ONE. I unfortunately found Game Stop deliberately perpetuates and defends this bait and switch scam. Do not buy from the Gamestop website. They perpetuate and rigorously defend bait and switch FRAUD.

I bought a refurbished Switch console from them recently. The Switch itself was in great condition, no scratches, scrapes, dings etc. The joycons were not. I hadn’t noticed they were broken until after I had transferred all my data from my old Switch, so when I got a replacement from Gamestop, and turned in the one that I originally bought, I asked what to do about my save data. The store attendant lied to my face, and told me that when I left, and linked my nintendo account, it would all be transferred over to the new Switch. That did not happen. I have 4 years worth of save data all erased from history, because the attendant lied to me. I will never buy anything from GameStop again.

I bought a copy of Spider-Man 2 Release Edition for my BFs Christmas gift. I received a regular copy. I’ve reached out to GameStop’s customer service twice and they refuse to respond. Don’t give them your money.

I ordered a digital gift card as a stocking stuffer on 12/19 and the confirmation email said delivery within 24-48 hours. It is now the 23rd and nothing. Going to the site to track order it says delivered and the download link does not work. Emailed, called, messaged every possible way. The store is useless to talk to. No responses. Wasted money. Now I need to haul my rear end to the nearest store (45 minutes) to get the little guy a gift card. WON'T BE GAMESTOP. It's an online SCAM.

I wanted to get my son, who is an Star Wars fan, an electronic Darth Vader helmet. I ordered it from GameStop.com because it said 1 - 3 days delivery. I ordered it on November 24, 2024, they took the money out of my account on November 26 and said it was shipped on November 27. My tracking number stayed in pre-shipment, it never made it to the post office. On December 8 I sent emails to Customer service and filled out a lost in transit form with GameStop and a missing mail form with the post office. It took about 2 weeks before I even got a response from online customer service. They kept giving me the runaround until I showed proof that I filled out all of the forms to get a replacement for my lost order.

Horrible experience last December 2023 trying to use GameStop gift cards online to purchase Christmas gifts. Had to contact BBB to get funds reinstated on gift cards when GameStop canceled my order because they didn’t have the inventory I ordered and then did not refund the gift cards by weeks later. Trying to use up these gift cards and be done with them forever this December 2024. Second Sunday before Christmas drove to GameStop store #885, supposed to open at 10am, but it did not open entire day. Drove there three times as it was the only location within 50 miles of me that had the gaming mouse I wanted to buy for my son. Went there Monday after work and was told they did not have it as clerk couldn’t locate it on the wall behind him. He asked to see my phone with the website showing one on hand at that location. Then he checked his computer and said “oh it actually says we have two here, let me check in back”.

Worst company ever, don't take the chance go to Best Buy, won't send my package and customer service lies. They refused to cancel or refund my money, Santa ain't coming to this house this year, basically stole from me and are still stressing me after 2 weeks.

BUYER BEWARE!

I ordered a product from Gamestop.com on 11/30/24. On 12/6/24 it said the product was to be delivered. On 12/7/24 it said there was a delay with the delivery. On 12/12/24 I called my local post office and was told that the package was lost and would not be delivered. My GameStop tracking number reflected the case was opened and closed on 12/12/24 by the Post Office and that there was an “exception” with my order. I have called GameStop customer service four times, starting on 12/12/24 and most recently on 12/17/24 and they have refused to issue a replacement, even though the tracking shows the package as lost on 12/12/24. I was charged for this purchase on 12/2/24, and have yet to receive the product, any update, or any GameStop initiated communication. Their customer service is obviously outsourced, and it is impossible to get in touch with anyone local who has any idea of what’s going on.

I originally placed the order online with Google Pay. The order was declined. Chase sent me a fraud warning saying the payment was declined. I resolved the fraud warning from Chase which means they will no longer block the order. I try to place another order on Gamestop, order was declined again. Call Chase. They say the fraud ban has been lifted and the 2nd order went through, but it is now Gamestop that is cancelling the order. Call Gamestop. Customer service is extremely incapable at fixing any issue around the card. He does not try anything but instead suggests that I just go to the store. I find it hard to believe there it is impossible to "enable" the purchase on their end.

I originally placed the order on 12/7 at 11:09 with Google Pay. It errored out and I can see the charge and subsequent refund in Google Pay. I immediately switch to PayPal and submit at 11:10. When I submit, I validated the total amount was the same (118.69). However, when I get the confirmation email I see that they double charged me, doubled all the item quantities. I immediately email them (11:13) and explain what happen and ask them to remove the extra items from my order. No one responds until 5 days later and they tell me they will not honor cancelation policy (despite the fact that I emailed within 3 minutes of submitting the order), they will not allow me to return items that I did not agree to purchase or be charged for. I spend hours trying to get in touch with someone via phone, and the manager is extremely rude and tells me I'm lying!!

Placed an order 11/30/24, also applied for a credit card. Got approved for x amount and was billed $344 which is correct. Received my order number and nothing else since then. Contact Gamestop support and they told me my order was canceled due to my financial institution denying my purchase. It was not my financial Institution but the gamestop institution that canceled my order even though they approved me for a credit card. Then they tell me they will refund my money and I can buy the products all over again. I asked if they would honor the discounted prices from 11/30 and was told no. Gamestop is a rip off and a horrible company to deal with. Take your money elsewhere.

NO STARS AT ALL! On Nov 23, I made an online purchase at Gamestop.com and was supposed to be delivered in 1-3 days. Today, Nov 30 and no tracking info because delivery still in pre-delivery status. Gamestop never gave my order to USPS and Gamestop can't even find the order in their warehouse. The Customer service agent from India suggested that I apply for a refund or keep waiting?!? DO NOT GIVE GAMESTOP YOUR MONEY!!

Ordered a new Minecraft game for my grandson. Paid cash in the store at the time of the order. Instead of a new game, received a previously owned copy. Took back to local store where it was bought (Sumter, SC) for a refund and was told by manager that shipping chargers we never refunded! Said it was company policy and he "wasn't going to lose his job for $7 in shipping charges"! I told him that policy was just an excuse to say no! Told me to contact customer support! Never buying anything from GameStop again!

BE AWARE. Gamestop has been ripping us off for years. The newest scam that I have unfolded is gamestop selling you used games as new. 4 out of the 6 gamestops I investigated have been passing off used games as brand new. The company will tell you they have the game new, but it is opened only to display the case. Gamestops return policy states that if you return a new game that has been opened, it is now considered used. But they can open a new game and sell it to you as new?

I would give a 0 if I could. The only thing my 8-year-old wanted for his birthday, was a Wii U so I spent over $300 on the setup, received on Nov 1, his birthday was the 14th. He opened it on his birthday, we got it all set up this weekend for him to play only to find out it will not play any of the WiiU games we purchased. I called customers service this weekend and since it 3 days past the 14-day exchange policy, they won’t do anything about! Told me to take it to the store for an exchange credit. Exchange it for less than what I just purchased for… are you kidding!

If I could rate GameStop negative zero I would. This is borderline fraud at this point. I ordered a digital gift card for a birthday gift and never received it. I called 4 times and I still never received it. BUT, don’t worry. They had no issue charging me for it. No one still had gotten back to me about this —-and still never received it. How hard is it to send an email? This is the worst retail experience I have ever experienced and I will NEVER purchase anything from GameStop again.