Gamestop Reviews

Bought a game system online GameStop $129.00 and they charged my account again with small amount then $129.00 a second time. I called gamestop Rochester NY, gave my # to call, laughed and said, "Good luck."

Don't ever ever ever order online from Game Stop. You will be 100% assured of being screwed over. I recommend that you buy only at the physical the store locations. The online warehouse is set up like a den of thieves and modern-day pirates.

I received a $100 gift card via email as a Christmas present. I decided to save it until the launch of the Switch 2. When I tried to use it at the start of June, the person at the store couldn't get it to work. So I reached out to GameStop customer service, and THREE WEEKS LATER they finally reply saying that the card was used in January which is absolutely not true. I try asking if they can tell me where it was used and what was purchased just to make sure it wasn't me even though I know it wasn't, and they say they don't have the tools for that. So essentially I'm out 100 bucks because somehow someone else was able to get my gift card information from their website because I know for a fact nobody accessed my email other than me.

We had an issue with a Pokemon card submission to PSA that was handled very poorly. When we go pick up the cards, one of them seemed damaged, and my son pointed it out right away. The store associate, Maverick, told us the store couldn’t do anything and that we should contact PSA directly. They took the pictures of the cards on the day they receive them before they submit to PSA. So I asked him if we can have the picture of the card, so I can prove PSA that the card wasn’t damaged at the beginning. He just showed me the picture of it on the tablet. He told me he can’t give the original picture to me since the system doesn’t allowe him. We called the PSA, but PSA told us that the store needed to submit a “quality assurance request” on our behalf. We can’t submit it.

I sent in $8000 in cards through Gamestop on Feb 11, 2025 to be graded by PSA. It is now June 4, 2025 and the box was lost by Fed Ex. I am being told that mine and the 5 other people's cards that were in my same box. They have offered me $1600 in compensation which included my original $143 for submitting my cards. I told them they were worth around $8000 and they didn't care. They will not supply me with MY tracking number which leads me to believe it never left the GameStop store. I told them I am taking them to court and they can care less. I really believe that the Gamestop employee and Fed Ex driver are thiefs. If you go on Youtube there are at least 7 other people who Gamestop and Fed Ex have lost their box. There was one guy on there who lost $375,000. DO NOT LET GAMESTOP SEND YOUR CARDS TO PSA.

Title: Absolutely Awful Customer Service—Avoid This Store! I had one of the worst retail experiences at the GameStop on Colorado Blvd in Denver. I initially purchased a used PS4 controller for $54.99, unaware it wasn’t new. When I returned it due to issues, I was required to pay another warranty fee just to exchange it—only to receive another used controller, which was in even worse condition than the first. Frustrated, I returned again the next day, asking for a refund.

Ordered a game 3 weeks ago, when I use the tracking number they provided it says "pre shipment". After the first week, I wrote in and GameStop tells me that my game was "lost in the mail"... I am not sure if it would say "pre shipment" if it had already shipped, but okay. They asked if I wanted a refund and I told them "no, I want the game". They tell me that their "internal team is investigating my case" and it will be 7-10 days before it is complete. I told them to forget it, I'll take the refund and will order from somewhere else. They tell me that it is too late for a refund and I am stuck waiting for the game. 3 weeks so far, no game, no working tracking number. Should have read the reviews before I used GameStop!

Outright just rude bullying customers into buying high ticket prices. False advertising because they’re lazy to take off a sticker off a high shelf. Immediately going to a defensive position when questioned about price.

Absolute trash customer service. I ordered a used XBox 1 in January, it worked for less than a week so I contacted GameStop and was told they would send me a return label and to take it to my nearest store. It took a month of me reminding them to get the label. Finally, I take it to my local store to be told that the only employee working didn’t know how to do it, I’d have to come back when the manager was there. So I come back, still no manager. I drive across town to the store where the manager is to be told that he can’t do anything, I need to contact GameStop online. After weeks of waiting to hear back from them I was told to take it to a UPS store. To then be told at the UPS store that the shipping label is wrong. Contact GameStop again to be told they will email me a new one. Here it is, April and I still haven’t received my new shipping label. I would give them a zero of if I could. Basically paid money for a broken product.

I purchased a game for my boy along with the membership for almost $28.00 dollars. I only used it once, I call them to cancel. They don't pick up the phone. They make you wait for a long time, still they don't return phone calls after you chose the prompt.

If you purchase anything from game and want to return for refund forget it. You will be told to contact customer care and then they in turn will refer you back to the store where purchased and no refund will be issued. Bought Gamestop pro and canceled within time limit and still refuse refund. What a horrible company and as others have stated stay away. Go to a reputable store like target. At least they do not run you around and returns are very easy.

Absolutely ignored me in store. No hi or how can I help you. There were 3 young people there doing nothing but talking. When I asked about items after 25 of being in store was told they are busy..Seriously busy? Left with my grandaughter crying because of the rudeness. Tried to talk to what I think was manager outside smoking by the front door and said he was off the clock so not his problem. I thought this was a kid's store. Very ticked off. Stay away from this store. Used to go here all the time. Really gone downhill. Also product seemed low including sportcards. This was the gamestop store in Midland Texas off the loop by Walmart. Tried calling to complain and put on hold forever and then click was cut off. This went on for over 30 minutes. Gamestop seams to have lost its way. Will be telling other friends and family to stay away from any of these stores for now on. What a sad day.

Horrible Customer Care department. Reached out both via email and calling multiple times a week with no responses from either avenue. Absolutely worst customer service experience I’ve had with a company. Do better.

GameStop had my card added to someone else's account and charged me. When I called I was informed that only the owner can remove payment options and forget about the money they took outta my account. So basically anyone who gets your info can add your card and there is nothing they will do about it.

I bought a used console from Gamestop thinking that it was safer than eBay... I was wrong. It constantly ejects CDs. I had to wait 8 days to get a response from their customer service. The only response was that I missed the return window. In store they can do nothing. Don't buy expensive consoles from Gamestop.

Bought some Xbox Games on December close to Christmas and ordered as Same day delivery through online and they sent Walmart Spark Company to deliver the order. On the text received later told it's delivered and when I look outside on my house the item is not there and the link saying delivered has no proof or picture it's delivered.

Gamestop. It's only offering the value of the phone when clearly sat on the news that they're offering for the app of Tiktok yet again GameStop is ripping people off. Not worth selling to them. Makes you wonder how they still in business.

I am a Gamestop pro member, order from there regularly, and will no longer do business with gamestop. Worst online customer service and flat out will not help you resolve your issues with an online order. Had pre-ordered a bunch of prismatic and they canceled it instead of fixing the problem which was an old cc that expired this month was attached to the order. Instead of helping me, canceling/reordering it through their system, or coming up with a solution they just canceled it but gave me an opportunity to order it in the future when it was back in stock. I called multiple times and it does a callback, definitely won't call back. I canceled all my future orders and won't be doing business with them again. Pokemon center, Target, Walmart, etc. I had the same issue with zero problems fixing it. Save your money and go elsewhere where customer service is still important.

Went to buy an Xbox 1 for our son for Christmas on 12/14/2024 at the Gamestop in Chattanooga Tennessee Hamilton Square Mall. Spent $314.39 and was assured that the unit would be delivered in 3 business days. Today is January 21, 2025 and NO UNIT, NO REFUND ever since we requested one on 12/28/2024. Scam artists who speak broken English. DO NOT EVER GO TO THIS COMPANY EVER!!!

FedEx delivered package outside apartment building instead of inside. Front door is located inside the building. Someone stole the package and GameStop refuses to give me a refund. I did everything they asked. I made a complaint to FedEx. I even did a police report as requested. Only for them to tell me that I won’t get a refund at all, but they could’ve just told me this a month ago when I initially contacted them. Will never be their customer again after 27 years.

I purchased a Nintendo Switch on Black Friday. It was to be shipped to me. I also made some purchases in store at the same time. The machine was down and a receipt would not print. I didn’t worry about it. A few days later my order was canceled for my switch. They said I wasn’t charged but I was. I have bank back up. They will not refund. The store or corporate. My bank cannot back me up because of the items I purchased in store making the discrepancy in the totals not matching. I need a refund for $214 but my total purchase was $272. Jake who works at the store remembers this. He told me face-to-face on January 17 he remembers this. I have a witness. He was going to speak to his manager. After speaking to his manager he won’t refund me. Jake also would not give me a written statement to something he had said the night before. I think he is afraid of his manager. I also believe I was treated this way because I am a woman. This is a scary place that will steal your money.

I ordered a Xbox for Christmas and it was available 1-3 business days shipping. Never shipped. I cancelled the order several times and I kept getting the run around and charges on my card. Today 1/15/25 the Xbox shows up at my house and I’ve been charged AGAIN when this was cancelled!!!! Now been calling with no call back. I hate GameStop now and have a house full of gamers!

Customer service is horrible. Always have to wait for call back. Always a heavy accent representative, NO SUPERVISORS AVAILABLE. You will be told one thing and never confirmed by email. Next day is like nothing happened. Waiting weeks for refund. NEVER AGAIN WITH GAMESTOP!!!!

I ordered a PS5 for my son for Christmas from the online store. They sent me an Xbox 360 (a system that was new 20 years ago). They will not refund or exchange the item. I've been into the store, I've called the their customer service line and even e-mailed them.

I ordered a specific (not random) deck of cards. I was sent a different, less expensive deck. I mistakenly thought, "no worries, I'll just go return or exchange the incorrect item." I was WRONG. When I attempted to return/exchange (with receipt and within the return period) the incorrect item, Game Stop refused to return or exchange. The policy is to refuse returns of unopened, sealed decks, even if they sent THE WRONG ONE. I unfortunately found Game Stop deliberately perpetuates and defends this bait and switch scam. Do not buy from the Gamestop website. They perpetuate and rigorously defend bait and switch FRAUD.

I bought a refurbished Switch console from them recently. The Switch itself was in great condition, no scratches, scrapes, dings etc. The joycons were not. I hadn’t noticed they were broken until after I had transferred all my data from my old Switch, so when I got a replacement from Gamestop, and turned in the one that I originally bought, I asked what to do about my save data. The store attendant lied to my face, and told me that when I left, and linked my nintendo account, it would all be transferred over to the new Switch. That did not happen. I have 4 years worth of save data all erased from history, because the attendant lied to me. I will never buy anything from GameStop again.

I bought a copy of Spider-Man 2 Release Edition for my BFs Christmas gift. I received a regular copy. I’ve reached out to GameStop’s customer service twice and they refuse to respond. Don’t give them your money.

I ordered a digital gift card as a stocking stuffer on 12/19 and the confirmation email said delivery within 24-48 hours. It is now the 23rd and nothing. Going to the site to track order it says delivered and the download link does not work. Emailed, called, messaged every possible way. The store is useless to talk to. No responses. Wasted money. Now I need to haul my rear end to the nearest store (45 minutes) to get the little guy a gift card. WON'T BE GAMESTOP. It's an online SCAM.

I wanted to get my son, who is an Star Wars fan, an electronic Darth Vader helmet. I ordered it from GameStop.com because it said 1 - 3 days delivery. I ordered it on November 24, 2024, they took the money out of my account on November 26 and said it was shipped on November 27. My tracking number stayed in pre-shipment, it never made it to the post office. On December 8 I sent emails to Customer service and filled out a lost in transit form with GameStop and a missing mail form with the post office. It took about 2 weeks before I even got a response from online customer service. They kept giving me the runaround until I showed proof that I filled out all of the forms to get a replacement for my lost order.

Horrible experience last December 2023 trying to use GameStop gift cards online to purchase Christmas gifts. Had to contact BBB to get funds reinstated on gift cards when GameStop canceled my order because they didn’t have the inventory I ordered and then did not refund the gift cards by weeks later. Trying to use up these gift cards and be done with them forever this December 2024. Second Sunday before Christmas drove to GameStop store #885, supposed to open at 10am, but it did not open entire day. Drove there three times as it was the only location within 50 miles of me that had the gaming mouse I wanted to buy for my son. Went there Monday after work and was told they did not have it as clerk couldn’t locate it on the wall behind him. He asked to see my phone with the website showing one on hand at that location. Then he checked his computer and said “oh it actually says we have two here, let me check in back”.

Worst company ever, don't take the chance go to Best Buy, won't send my package and customer service lies. They refused to cancel or refund my money, Santa ain't coming to this house this year, basically stole from me and are still stressing me after 2 weeks.

BUYER BEWARE!

I ordered a product from Gamestop.com on 11/30/24. On 12/6/24 it said the product was to be delivered. On 12/7/24 it said there was a delay with the delivery. On 12/12/24 I called my local post office and was told that the package was lost and would not be delivered. My GameStop tracking number reflected the case was opened and closed on 12/12/24 by the Post Office and that there was an “exception” with my order. I have called GameStop customer service four times, starting on 12/12/24 and most recently on 12/17/24 and they have refused to issue a replacement, even though the tracking shows the package as lost on 12/12/24. I was charged for this purchase on 12/2/24, and have yet to receive the product, any update, or any GameStop initiated communication. Their customer service is obviously outsourced, and it is impossible to get in touch with anyone local who has any idea of what’s going on.

I originally placed the order online with Google Pay. The order was declined. Chase sent me a fraud warning saying the payment was declined. I resolved the fraud warning from Chase which means they will no longer block the order. I try to place another order on Gamestop, order was declined again. Call Chase. They say the fraud ban has been lifted and the 2nd order went through, but it is now Gamestop that is cancelling the order. Call Gamestop. Customer service is extremely incapable at fixing any issue around the card. He does not try anything but instead suggests that I just go to the store. I find it hard to believe there it is impossible to "enable" the purchase on their end.

I originally placed the order on 12/7 at 11:09 with Google Pay. It errored out and I can see the charge and subsequent refund in Google Pay. I immediately switch to PayPal and submit at 11:10. When I submit, I validated the total amount was the same (118.69). However, when I get the confirmation email I see that they double charged me, doubled all the item quantities. I immediately email them (11:13) and explain what happen and ask them to remove the extra items from my order. No one responds until 5 days later and they tell me they will not honor cancelation policy (despite the fact that I emailed within 3 minutes of submitting the order), they will not allow me to return items that I did not agree to purchase or be charged for. I spend hours trying to get in touch with someone via phone, and the manager is extremely rude and tells me I'm lying!!

Placed an order 11/30/24, also applied for a credit card. Got approved for x amount and was billed $344 which is correct. Received my order number and nothing else since then. Contact Gamestop support and they told me my order was canceled due to my financial institution denying my purchase. It was not my financial Institution but the gamestop institution that canceled my order even though they approved me for a credit card. Then they tell me they will refund my money and I can buy the products all over again. I asked if they would honor the discounted prices from 11/30 and was told no. Gamestop is a rip off and a horrible company to deal with. Take your money elsewhere.

NO STARS AT ALL! On Nov 23, I made an online purchase at Gamestop.com and was supposed to be delivered in 1-3 days. Today, Nov 30 and no tracking info because delivery still in pre-delivery status. Gamestop never gave my order to USPS and Gamestop can't even find the order in their warehouse. The Customer service agent from India suggested that I apply for a refund or keep waiting?!? DO NOT GIVE GAMESTOP YOUR MONEY!!

Ordered a new Minecraft game for my grandson. Paid cash in the store at the time of the order. Instead of a new game, received a previously owned copy. Took back to local store where it was bought (Sumter, SC) for a refund and was told by manager that shipping chargers we never refunded! Said it was company policy and he "wasn't going to lose his job for $7 in shipping charges"! I told him that policy was just an excuse to say no! Told me to contact customer support! Never buying anything from GameStop again!

BE AWARE. Gamestop has been ripping us off for years. The newest scam that I have unfolded is gamestop selling you used games as new. 4 out of the 6 gamestops I investigated have been passing off used games as brand new. The company will tell you they have the game new, but it is opened only to display the case. Gamestops return policy states that if you return a new game that has been opened, it is now considered used. But they can open a new game and sell it to you as new?

I would give a 0 if I could. The only thing my 8-year-old wanted for his birthday, was a Wii U so I spent over $300 on the setup, received on Nov 1, his birthday was the 14th. He opened it on his birthday, we got it all set up this weekend for him to play only to find out it will not play any of the WiiU games we purchased. I called customers service this weekend and since it 3 days past the 14-day exchange policy, they won’t do anything about! Told me to take it to the store for an exchange credit. Exchange it for less than what I just purchased for… are you kidding!

If I could rate GameStop negative zero I would. This is borderline fraud at this point. I ordered a digital gift card for a birthday gift and never received it. I called 4 times and I still never received it. BUT, don’t worry. They had no issue charging me for it. No one still had gotten back to me about this —-and still never received it. How hard is it to send an email? This is the worst retail experience I have ever experienced and I will NEVER purchase anything from GameStop again.

I loved the products both times I ordered, but the products weren't the problem. My problem was the shipping and customer service. So, last year, I ordered three things, and though they were in different packages (for some reason), they had the same tracking information, but they didn't come in the same carriers when they arrived. I was unable to track the second package because of this, and when I called customer service, they couldn't give me an answer, and they simply told me to order it again, or get a refund. They ended up giving me the refund for the wrong item, after I told them specifically which items I hadn't recieved. Then, this year, I ordered a product that I needed so bad for the child in my house.

If I could give GameStop less than 0 stars I would. I purchased a digital gift card for my 12 year old grandson's birthday. It never arrived even though GameStop says it was delivered. 4 phone calls and 3 chats later - nothing. I did a chargeback but who knows if that'll even work. So, I have a disappointed Grandson and I'm currently out twice the gift card value - I sent him additional money via Venmo. GameStop rates only slightly behind xfinity in horrible customer service.

I ordered some trading cards for my daughter's birthday present. I used the website cause my local GameStop wouldn't give me the sale price even though they had signs up. Well, I never received my package and now after a month of back and forth with them about it, they are refusing to help me. They basically told me it's not their problem, I never received my package. I've ordered thousands of $ worth of collectibles from them in the past year and never an issue. But the one time I do have an issue, they are unprofessional, slow, and lacking all empathy. I used to wonder why this company would be going downhill and now I know why. They don't value their customers. And now they have lost one for life. I won't shop in stores or online now, know that if you ever need their help, they don't care.

GameStop stoke both my money and the product I ordered, no customer service at GameStop, no ability to help via phone, zero answers via email, hey GameStop how many children without voices did you steal from today, thieves, avoid GameStop.

I pre-ordered call of duty Black ops six and did not receive the steel book. Call customer service. There’s nothing they can do about it. They said go to a store and try to get one, but they are all gone. Waste of time pre-ordering this game. Would never do it again.

They continue to lie to get customers to make online orders, I ordered a Ps5 to be delivered same day by 8 pm it said. 8 pm comes. I check my order. It still is at the store then it says if the courier wasn’t notified before the deadline it will be in the morning, they don’t open until 12 in the afternoon. This is the second time this has happened. And when you call to figure out why they lied about when my order will be shipped they never have any information. I clearly see why stores are closing and they deserve it. This is unacceptable.

They are Liars and thieves. I went to our local store and they were out of the item I needed and offered to order for me from their Website. I was ordering a specific game they sent a random item and won't refund my money.

DO NOT PREORDER FROM THEM! They do not ship items out till the next day and will have the same item available in your local store but you’re unable to cancel the online order. I preordered my item and am receiving it a week later when they are openly available everywhere near me. Do not preorder.

Horrible. Worst customer service experience. My item was supposed to be shipped in 1-3 days… 2 weeks later it hasn’t even been sent to courier and nobody can tell me when I can receive it or even process a refund. Customer service is absolutely horrible, No help. They just keep giving you the run around… DO NOT BUY FROM GAMESTOP ONLINE UNLESS YOU WANT TO WASTE YOUR MONEY!!!!

I don’t recommend buying pre-owned games online. I bought one, it was defective, I returned it, and they supposedly sent me another one, but it had the same problem. I called customer service for a refund, and on two occasions they told me I would receive by email the link to return the defective game. Even though they gave me the case ticket numbers, I'm still waiting.

I purchased a Magic the Gathering Deck from GameStop.com. I got the wrong product and after going back to look at my order in the fine print it says it's random. So kind of my fault but instead of getting something worth the $50 I paid they gave me something worth $35 and won't let me return or exchange. No other company sells this product like this that's why I was deceived. They outsource customer service to India and are trained to give you the run around in an effort to get you to hang up rather than help. I will never buy from GameStop again. I wish I could get a refund on my Pro Membership as well.

I order Black Ops 1 last week came two to 3 days late, not only that. I didn’t mind the game coming late but what really cut the rope for me was when the case they gave me came out all beat up like if they gave it to their own dog, looking like it’s chewed on, and can’t even fully close. Spent full price to 30$ just for a beat up case smh.

If I could give 0 stars I would. I purchased a used Playstation 4 back in December for my son's 9th Birthday. His birthday wasn't until January, so we never opened it until we gifted it to him for his birthday. Needless to say they sent us a system that clearly was defective and hadn't been inspected. The controller came with a charging cable that clearly wasn't an original one and seemingly from Dollar Tree or etc. We couldn't get the system to work correctly at all. I bought a new charging cable for remote because we thought it was remote. I finally took to Gamestop store to see if they could help us figure it out only to be told it was defective and it had been past 14 days so they couldn't a return.

I recently purchased an HDMI cable from a GameStop store. The staff member who assisted me was friendly and helpful, and assured me that I could return the cable if it did not meet my needs. However, when I attempted to return the cable approximately 30 minutes later, a different employee informed me that it could not be returned because the seal had been cut. I explained that I understood the store's policy on returning games, but that this was simply a standard HDMI cable. The employee refused to accept the return, stating that the store's policy is to not accept any item back once the box has been opened.

It has taken 15 hrs with customer service, 9 separate phone calls, and 6 documented "miscommunications" where I was told something different than paypal (who I escalated case with). Was to get a refund for an order that was charged to my credit card that they said they had no record of. The situation is still not resolved. I will absolutely never purchase anything from Gamestop ever again. The first customer service person didn't even try to help, just said I had to absorb a loss of $120 because they couldn't find record of it, despite my offering documentation of the charge. I was hung up on when I asked to speak to a supervisor.

Site processed duplicate order and did refused to cancel. Items arrived broken and I was not allowed to return in store. I tried 6 times because customer service told me to take to store but store refused to process. I have only had the item for 4 days. I tried 4 times to get a shipping label and am still trying.

If you have to purchase a product from GameStop: then do it in a physical store. If you purchase it from their website: there is a chance that they won’t offer you a warranty, send you a product that will soon break, and then call you a liar over the customer service. I would not recommend GameStop.com, just purchase through Amazon or something.

Took my items that they said would not price out in the system, have called multiple times to try and get the items back which has not gotten me any progress. They took about $200 in games, controllers, and a Pelican steering wheel. The store says, "Call 888#", they say call the store so emailed to get more of a run around to be told my escalation was closed as the items were traded which I explained no part was compensated for however several other items did not pull up so was told could not be bought. It was 15 min till close so was trying to be quick as they closed at 8 pm. Guy never said, "Do ya want these back, don't forget these items not bought or any such." Now they won't return or compensate for the items taken.

I didn’t feel like writing it 5 times so this is the email I sent GameStop. Responded but won’t help. Neither will the customer service line. Done with GameStop for good. I just wanted to reach out because I'm really annoyed. I'm a lifetime customer and I had 2 experiences now at 2 different stores in Staten Island that really annoy me because I was robbed for 25$ from you guys who are a huge company. I went to Forest Avenue GameStop about 2-3 weeks ago and I sold them a Nintendo switch along with some games and a controller and a PS5 game. It was all 165$ and the employee who was working alone only gave me 145$ so 20 was stolen from me.

Spent over $284 on sportscards and they never arrived. Loss Prevention sent me a photo of location of delivery, which was not my home. Their response "call the police. We will not refund this order". Then, they turned off my ability to access my account and review the purchase. Absolutely deplorable customer service! I will never do business with GameStop again!

I ordered two games for my older son whose birthday is coming up: (1) Kingdom Come and (2) Metroid Prime. I received a Fedex package today that contained only the first game. The second game was missing. I contacted GameStop, and their immediate response was that they performed an "investigation" and concluded that Fedex "delivered both games." I sent GameStop a few emails explaining that Fedex delivered the package, but the package was missing a game. GameStop customer service, which I suspect may be automated AI, continuously responded to me saying that I need to contact Fedex to file a claim because Fedex is stating that the order was delivered. This is absolutely ridiculous. Obviously, I contacted my credit card company and reported the fraud.

Gamestop are just a bunch of thieves and crooks. They try every way possible to steal your money. You only have one number you can call for help and it's the worthless customer service. They stole $120 from my Grandson. He went to buy a specific game card. He had 2 Visa gift card, $50 each, a $20 GameStop gift card and some cash. After taking all the money for some reason they could not get the card he wanted to accept the money. They were able to give the cash back but he was told the district manager would have to get involved with refunding the gift card money. We were told that the District manager would call us within 48 hours. 4 days pass with no call.

Game stop is the worse. I ordered a system from them. The package was lost in mail. It’s been 15 days and they won’t send a replacement nor a refund. The supervisor actually wants me to track the package down. They won’t take responsibility. GameStop used to be trustworthy now it’s trash. Legal action will be taken.

I went to Game Stop to trade in my games for 2 games and they denied me because I have 2 of the same game even though I had a receipt and they also wouldn't trade a game for another game that was the same value. This is why I don't or won't shop there ever again, they just rip you off and no customer respect or care at all.

This is one business that seems not to be accountable for the mistreatment. The customer service representative seem to hold the same concept. I made a large purchase for same name delivery. I waited here until 8pm as requested for same-day delivery. My order was never shipped. It was then ready for pick up, they stated that the carrier came to pick up my order and investigative research on my address. Decided not to deliver to my address stating that my order may be stolen. I have ordered before and orders received at this address with no problem. My building also has cameras. They initiated a return without my knowledge for that very reason. In reality, there is always a chance of an order being stolen however, delivery notification makes it easier to track to avoid it from being stolen. I’m the only one that seems to be at a loss, not them at all.

Purchased 3 games from Gamestop by mail since I don't drive anymore due to disabilities (for the 1st time) and 1 was defective and would not load, kept getting an error message. I contacted customer service and advised the representative what I experienced and would like a refund and he stated I would need to go to a local store for a refund but there could be a restocking fee since I opened the item (hello stupid. It's a DVD game. How can you not open it to use it) or I could send it via FedEx but I would need to pay for the return myself. I stated why should I pay to return their defective product and the replacement. Again told me the SAME obviously scripted training. I for one WILL NEVER BUY FROM GAMESTOP.

Hello, I am a long-time GameStop fan. I mean I've been going to GameStop for a good 7 years now and I really strongly believe that this will be my last year, the reason is that because GameStop you guys change your policies whenever you feel like it. You don't care about the customer. You are strictly for your own profit. No customer service, love or appreciation at all.

I would leave NO stars if I could. Was talked into renewing my membership in 2023 when I purchased my PS5 and was not told they've switched to AUTO-RENEWAL. Fast forward a year later and I see a charge on my banking app that I did not authorize so I dispute it. I Google Gamestop scam and see that I'm not the only one they got with this nonsense. They raised the rate on their membership by almost 100% and charged my account. When I called, I was told that the new auto-renewal process was in the terms and conditions all updates are available on their website (like I ever check their website) and offered to refund my money. Damage already done. Had to freeze my account, issue a new card from the bank, and update all the apps and companies I used that card for. I'll never buy ANYTHING from Gamestop again. Super sketchy.

Gamestop has gotten worse and worse over the years. My most recent purchase attempt wound up with my account being charged 4 times, refunded only twice, and my account being locked. They leave you a customer service line to call when your account becomes locked only for the associate to tell me they cannot unlock my account so that was a complete waste of my time. No solution or compensation was given. Plenty of other places to spend my money and not waste my time.

My local Gamestop store closed 40 min early on Black Friday. Customer service said it was nothing they could do. They enrolled me in auto renewal without my permission and the reps are just consistently bad. Hate to say it, but they've just lost a loyal customer.

I ordered 2 Game Stop Steam digital gift cards for my grandsons on 12/25/2023 and I never received them. The cost was quickly charged to my credit card as a pending authorization. When 3 days had passed, I called, the rep was very nice, apologized and assured me that he would direct this to the right department so that they could remove the authorization hold. To date I have called 6 different times and no one from this company has done what they promised. Finally, today (nearly 30 days later) the pending authorization has dropped off my credit card account. I will not being giving them my business again, poor customer service.

Ordered my son the FNAF Christmas edition figures on November 11th. They sent one by one until 2 were left. They said they were pending for availability. Finally after a month of this and calling customer service multiple times and trying to talk to someone that speaks English. I went to the local store. The young lady at the store helped out a lot. She said didn't understand why they are saying it's unavailable when there are multiple stores that show they had them. She did her best to get me the remaining two figures for the collection but only got one. So now because the online store couldn't do their job my son will not have the whole collection and they cancelled my order without my permission. I will never buy anything from online store again.

I ordered a PlayStation 5 console and never received item. I have called GameStop 5 times. I keep being told they’re reviewing it. It should not take 3 weeks to review. I requested a refund, but have started a dispute with my credit card company. I do not recommend anyone order anything from GameStop. The customer service department is beyond horrible.

Do not spend high dollar at GameStop. The store managers will tell you themselves, their policies can change any time, including their return policy. Policy changes apply to past purchases. You can buy an item while the return policy is 30 days, and the next day the policy can change to 15 days and applies to your purchase without you even knowing. Just plain bad business.

I made an order from GameStop online for an e-gift card to be emailed to my son, a week ago. I ran it thru PayPal, for protection. He never received it, nor did I get any confirmation. However, the amount of the charge ($100) was credited from my bank account, thru PayPal. That money is still locked up because Gamestop, didn’t complete the order (even though they said they tried 3 times). The charge was approved by my bank and the money was put on hold. So, Gamestop has blamed everyone else (PayPal, my bank, and even me) and given me nothing but runaround.

We ordered two separate Christmas presents. The first came to the correct address. The second was inexplicably delivered to the wrong address in the wrong city. I called to correct the address and ask for a replacement. Nothing happened. I called again to ask for a replacement and double-check the address. They shipped a replacement, to the wrong address. I don't even understand how that is possible.

I ordered a playstation at 9:33 am today, chose “same day delivery” option, paid for it, received a confirmation email stating “You will receive your order by 8 pm today”. Great! My child is sitting at the porch of the house waiting for delivery. For hours. In a cold. At 7:20 pm I called customer service. The guy told me that order has not shipped yet, and I have to wait 24 hours. When I asked him why my e-mail says: "You will receive your order by 8 pm today," he hung up on me. Simply hung up. Thank you GameStop! I will never have any business with you, and will actually spend some time leaving feedback on every internet site I possibly can

Got my delivery today with the incorrect items. Now GameStop wants me drive over an hour away to return the wrong item they sent. I have had nothing but problems with GameStop in the past and will only be purchasing through Amazon moving forward as I have never had a mix up with a video game and the one time my item was mixed up they offered a full refund where I didn’t have to pay to correct their error.

Any Gamestop customers interested in joining a class action lawsuit? Gamestop advertises certain prices for iPhone trades and has no intention of actually paying prices given out on their site. Their pristine condition prices are unattainable as this was verified by multiple store employees. Then they also post a very good condition price and again it's not attainable as there pricing structure in the store does not even have a very good condition selection. GameStop has made it a practice to rob their customers blind and need to be held accountable.

I purchased a refurbished PS4 from Gamestop – the SKU is 909275. I did not open it immediately. It was packaged with no absorbent protection in the box. The vents were packed with lint and the machine was dirty to say the least. The machine does not work. So poor, so poor....

I use to buy online gift cards from GameStop and have the codes delivered immediately with the receipt. Now it takes almost an hour or longer to get the codes emailed to me. I do not recommend them. Buy thru Amazon.

This is by far the BIGGEST joke of a company EVER! I placed an order online, the tracking is sayings it’s been delivered but I NEVER received it. I was told a refund would be made in 3-5 days after the claim, that I couldn’t get a replacement, but I never received it back. When I emailed, they told me I would have to file a claim with USPS unlike what I was told on the phone, which USPS is not allowing me to as I am not the sender. I am not understanding why I was lied to about being refunded, and why the order still hasn’t arrived.

I ordered a Xbox series s on a Sat and it was cancelled a few hours later... Now it's been six days and they won't return my money & they say 3 to 5 business days... BUT why should I be punished? I didn't return anything... I am very sad and missed out on playing games with my friends. To top that they didn't offer a discount, coupon or apology... Just punished with a dunce hat in the corner over trying to save 40$ on a console... Just go buy one that's there in front of you and save yourself the punishment of GameStop. Please return my money and correct this situation.

I purchased three Funko Mandolorian boxes since they had the B2G1 offer. Paid 29.99 per box. Went home, my kid opened the boxes with pure excitement. I went on Gamestop.com to get more and noticed the price was 16.99 per box. I reached out to Gamestop corporate. They took 48hrs to reply and only did so after a follow up email. In a few words, corporate does not price match. Nor did they attempt to satisfy the customer. I went to a different GS store and explained what had transpired to the manager showing a photo of my receipt and the website price. He asked if the website stated that it was an online price. I showed him and it was not. He preceded to tell me that corporate is horrible and will never give money back once they already have it. I was not seeking a refund; I wanted the credit to go towards more boxes. Unfortunately, GameStop does not value its customers. They will be another brick and mortar that shutters in the years to come.

I have used Gamestop in the past a few times. I even signed up for the pro membership. In January I received an email stating my email has been successfully changed. I never requested this. I reached out to Gamestop to recover my account. They told me the new email address on file but I never requested the change so I don't have access to the new email. I tried explaining this and no additional response. I've called multiple times and no one answers. I've waited on hold for 30+ minutes multiple times with no luck. I've reached out to corporate 4 days ago and no response. 3 months later and still no access to my account. IT SHOULD NOT BE THAT SIMPLE TO CHANGE YOUR EMAIL WITHOUT CONFIRMATION!

GameStop sells advertised new Xbox games and instead sends opened clearance items. On new unopened games, they say they are returnable to stores, but the stores are not able to refund back as items are purchased on PayPal credit. When I went to a local store to get refunded, the clerk called the manager, who said OK to issue the refunds on my three items, until the clerk called back and told they were purchased with PayPal credit, for which the returns and refunds were then denied by the manager of the local store.

Worst you can do is buying online. I placed an order using their App, 1-3 business days; It's been almost 15 days and still processing; Went to the store and they just want to get rid of you, they treat you like you asked something for free or you bought from a different store. I used the own gift card; after a week no news about the game you need to call their "customer services"..haa.. You wish they'd provide service. Seems like they needed my $75 gift card more than I needed. Nobody would reply your emails either. Stay away.. I wish I'd read this reviews in here first.

They use stock photos so what you think you're getting is not always the case and there is no way of knowing. Then try to contact customer service and it just doesn't exist. Beware if ordering a game they will send it with no casing, then you may have to buy the case separately. That's bad business in my mind.

This company is a bunch of scammers and should be shut down. They price gouge by raising prices on merchandise that was cheaper a year ago because it's old to now its price as new and also they give you very low for trade in value and then resell for 4 times the amount. When you question it they tell you they have no control over these issues

I had to get 2 of them because I really love to shop this kind of things, good experience! My kids are playing with that and they didn't have any problem to set it up. For sure I recommend for all ages.

Ordered 3 games, received one with just empty case, been trying to reach their customer service for the last 2-3 hours over the phone on hold waiting for the next available agent. Emails did everything with no one to get hold on.

I bought a used (mistake) PS4 259.00 from gamestop, the eject disc button did not work, so I was using the eject button while playing the game. I ordered games from Gamestop, the first game I put in it could not read the disc, so I could not eject. So I am stuck with a defective console from gamestop with a defective gamestop disc stuck inside it, am not able to return as it past 15 days I have had it. If they have verified the console worked prior to sending to me they have noticed the eject button did work. Scoundrels like this need put out of business.

I repeat DO NOT SHOP ONLINE!! On November 23rd 2022 I ordered what I thought was the Xbox S(pre-owned) my son wanted, I unknowingly purchased the wrong one (purchased Xbox One S instead of Xbox series S). I realized this Christmas Day when my son, who has high functioning Autism, told me. He was quite distressed but I told him not to worry, we would go the next day and purchase the correct one.

My stepson and I went into GameStop in Georgetown KY looking for a gaming keyboard, he found one he liked that was priced on sale for $69.99 regular price $99. It was on the top shelf so I ask for help with getting it down. The store manager came and pulled it from the shelf, looked at it and said, "Oh this isn’t the price," so I ask what is the price as he took it with him to the computer to scan it. He said the price is now $89.99! I expressed to him that it was priced at $69.99 and he should have to sell it to me at that price! As he was pealing the sticker off of it he said, "Sorry. That’s how it is. It’s on the top shelf!" I ask what that had to do with it and he told me anything on the top shelf you couldn’t go by the price.

I never received my order, then it took five days just to get a response from customer service. They said they were going to send a replacement, but never did. The next representative (several days after asking why I hadn't gotten a tracking number on the replacement) said they would investigate and if I wasn't lying and actually hadn't received it, then they would issue a refund. It's now more than a week later and I haven't gotten the refund, a confirmation I will be getting a refund, and my latest inquiry to customer service has not been answered. I will never order from Gamestop again.

I do not believe there is an actual customer service department. I have been trying to call for the last couple of weeks and have never reached an actual person (never have received a Game Informer issue after my last renewal 3 months ago). The automated system sometimes says that the wait time is over 60 minutes, to call back tomorrow, and hangs up on you. Other times, it will state the wait time is over 30 minutes. I have stayed on hold just to see how long it would take and have waited as long as 3 1/2 hours before finally giving up. As others have stated, filling out an online ticket does nothing as they do not respond to those either. What a complete joke. I have no idea how this is even legal. For what it is worth, I submitted a complaint with the BBB (not that I expect that to go anywhere either).

I ordered an Xbox Nov. 25, I never received the item. It was return to the company Nov 28. Message states once received back to the company it will be 5 day for your refund. Well it's Nov 15. No response from this company.

A Gaming CD was purchased as NEW and a damaged USED CD was sent. Trying to get online Customer Service on a Monday and Thursday and both times I was given an automated response of there is over 60 minutes of wait time and to call back later in the week. So initiated a return online and using their Return To Store option. The store did not honor this and I had all the items requested of me. I was told by the Manager Dani in the Hyannis Massachusetts store that the stores get a "preference" to take online returns or not and that one doesn't take them. So I hate to pay $70 to learn a lesson but I did just that, Do Not Buy From Gamestop!

I visited a Gamestop store in Wyomissing PA where they were having a sale and spent about 30 minutes shopping the sale. I then went to the register to check out with an excited kid only to be told that they were not going to honor the sale because it no longer existed and they had not gotten around to taking the sale signs down yet. They refused to give me the sale price and rung me up for regular price. I had to cancel the transaction and leave with an unhappy child. We went to Hot Topic since we had to pay full price because they treat us better there.

My wife purchased a PS4 from GameStop in Leeds, Alabama on Black Friday 2022. She was given a receipt and assumed in-store pickup since they had sold out and the sales associate ordered it for her. Two weeks later we began calling and was informed that the package was in-transit and shipped to our house. She was given a tracking number and no info could be given on what address it was shipped to. Two weeks before Christmas we now cannot get a refund or replacement order until a ticket is investigated which means they’re holding our money until they locate their package which is going to take 7-10 days. I sat on hold for 1 hour 18 mins before customer service answered and we then demanded a supervisor who would only do the same thing we could have done online which is create a ticket for an investigation.

Over 10 times now in the past 5 years I have added my current mailing address yet Gamestop constantly deletes it and undeletes my old address. I have now lost over $100 in items. The post office keeps saying they delivered it but the guy in his 80s said no package arrived at that address that they keep sending it to

I recently ordered 5 "NEW" games from Gamestop. Only ONE of them was truly new. The others not only were not shrink wrapped, but had visible damage to the covers, in some instances substantial damage. Some of the cases do not close properly. The games themselves were placed in a sleeve and someone wrote "new" on them - WHAT A JOKE! GAMESTOP IS A JOKE! This is in fact illegal, I tried calling Gamestop but after 15 minutes waiting on the phone I gave up. I'm going to initiate a refund from my credit card company - thank heavens they offer that. AVOID GAMESTOP.

I ordered five new games online. When I opened my package, I discovered three of the five games opened with torn-off stickers on the cases. I waited almost an hour on the phone with Gamestop, and their response was "let me see if there is something we can do" like they never been through this before. Five minutes later he came back with a solution. He said they will do a shipping label to exchange the three games, and that it will take a few hours for my label to pop up in my email.

Completely zero customer support when I was having issues with my order never being delivered. Had to make a Better Business Bureau complaint to receive any type of response. Pre-ordered a game to receive it 2 weeks after release and not the desired outcome I requested, will just order my games elsewhere from now on.

I was buying an item online for someone’s birthday that is soon. The website advertised it as “In stock” and “free 1-3 day shipping”. After I ordered, the next day, I was informed it’s on back order and unavailable. Now I’m screwed. I’m hoping to get it canceled and refunded and am able to find the item in a physical store within the next two days, since I have zero time now since I trusted GameStop to deliver. No wonder this company was going under. I could have ordered from a reputable company with the same shipping but now I don’t have time to since I wasted it on this company.

I have been a long-time customer of GameStop, and don't appreciate the sales associate lying to me about getting fired because they weren't getting enough preorders, at the Lebanon, PA GameStop at 829 Bowman St, just to get me to preorder something that I didn't want. If the associate had simply accepted the fact that I didn't want to put anything on preorder, I wouldn't be writing this review. Sales associates shouldn't be pulling underhanded and shady stuff like this, just to get sales. It's basically forcing people into doing things they don't want to do or spending money they don't want to spend.

Went to the store, purchased game, remote and other things. Made it back to house and found out the new mwf uses almost 1tb to download. Go online. Order from Gamestop.com. 5tb drive. Free 1 to 3 day shipping. 2 weeks later still showing shipping label created. Try calling for 3 days. On hold hours at a time. Still no one to talk to. Now out another 180. . These guys are true crooks. Ripping kids off, stealing from their parents and get nothing.

I purchased a few pops online.. My ordered was shipped to me and I received it... My only concern is one pop had box damaged from the warehouse.... I wanted to replace the damaged item but I'm being charged for shipping if I want a replacement... I don't agree that I still have to spend money for shipping for a replacement for a item that came damaged from the warehouse.

The worst video game store ever in the history of the world of video game stores. All they do is scam people like why would people even shop there if they scam people out of the money they buy for a game and I hope they go out of business.

I purchased a 49” external gaming monitor from Gamestop as it was a small discount to other retailers for similar monitors. On the day it was to arrive, I received an email canceling the order. When I called as to why it was canceled, they blamed it on American Express (which 100% did not cancel or prevent charges). knowing Gamestop was lying I said, "Fine I’ll use my visa." They refused to process the transaction. They said, "You can only buy it at the price on the website which was $150 higher." NEVER buy from these thieves! They should have their ability to sell revoked. They are disgusting for not honoring the price they sell at…I’m afraid to see what they do people on blue Monday. Oh sorry, it’s Tuesday?

I ordered three PS5 games on 8-21-22 that were guaranteed to arrive by 8-25-22. On 8-29-22 I still had not received them and they were for a bday part on 8-27-22. I checked the tracking number provided and it said “package awaiting USPS pick up” which means it was still at the warehouse/store. I called customer service and the gentleman in fact told me that the package appears lost. I said, "It never left your facility.." He then told me my option is to have the games re-shipped or a refund. I asked when the games would arrive if I chose to have them re-shipped and could he expedite it for my inconvenience. He told me there was a 10 to 14 day investigation period And then another 7 to 10 business days to ship them after that so we’re talking almost a month.

Buyer beware. I bought an item 3 months ago for same day delivery and the delivery driver stole the item. They were caught on video showing up to house and not delivering the item. Police report was done after showing video to police. Everything has been turned over to GameStop as they requested and they still have not returned my money. They keep saying investigation is not complete and call back in few days. This is a joke. Obviously the video was good to have a police report that driver didn't deliver item. I want my money.

I purchased a Xbox hard drive for my consul. I paid over $1000 for the product. It was supposed to be delivered before Christmas 2021, yet it was never delivered. When I called, they stated that it was delivered to my address. I know that is not true because I have a ring doorbell and I check the video For the entire day that it was supposedly delivered. I contacted GameStop and they declined my request to get things resolved. They suggested that I called FedEx, but FedEx referred me back to GameStop. I called GameStop to let them know that, and they referred me back to FedEx. Essentially, GameStop store over $1000 from me and have not resolve the situation, and have made no effort to do so!

I purchased a pre-owned PS4 in June for my son's birthday. Once he opened it we set it up and for about 4 days the unit would just shut down or restart. We thought it was due to updates until the last time it shut down and wouldn’t turn back on. I put in the claim and they said I had to mail it back and upon receipt of the unit they would send another. I sent it back which took about a week and waited for the new one which was also about a week. Open the box for the new one and could see it was broken. The cover of the console didn’t even sit on it properly and the power button didn’t work. How do you replace a broken unit with another broken unit.

I spent over $300 on an Oculus headset for my son's graduation. Thanks to the horrible delivery service they use CDL it's been a month & I have still not received the product. They had no issue billing me & taking my money but have yet to deliver my son's gift. Dealing with any human being is a joke and their automated trash emails telling you they are fixing or solving the issue have gone nowhere. I spoke with 1 very nice young lady who after 3 weeks processed a replacement request after the product was lost in shipment (again CDL is trash) & I am now waiting over a month for receive my product.

I purchased a gaming headset for a gift from Gamestop about 2 weeks ago. I received a shipping notification and a day or two later I received an email letting me know my package had been delivered. This was around 8pm. Didn’t see any type of delivery happen. I reached out to GameStop the day after to let them know and the rep asked me if I wanted a refund or replacement. I chose a replacement and she told me she would get a replacement item shipped out with one day shipping. Well I got the order confirmation and everything.

I ordered a PS4 Pro online through GameStop about 2 weeks ago for $430. For that amount of money, I thought I would be getting my money's worth, but I didn't. The PS4 couldn't connect to the internet because it was previously banned off of the network due to a previous customer. I took it to a GameStop store in town and they even said that they shouldn't have even shipped it since it doesn't work properly. I returned it through FedEx two days later and only got two emails about it being sent back and getting my replacement.

Ordered an Xbox and controller - received only the controller which ended up being a refurbished barely working controller. Argued with GameStop for almost 3 weeks about not receiving my Xbox. Filed complaint with BBB and after multiple communications received email that order was being replaced. Replacement order was being shipped to an old address rather than the address I currently reside in and the address used for the original order. No response from GameStop through BBB about correction. FedEx would not let me change it due to shipper’s restrictions. Contacted GameStop via their chat and was told I could not change it. Called FedEx back and they said GameStop does have the power to change it. I guess they just choose not to.

GameStop should be ashamed of itself for allowing Ontrac to deliver their packages, Ontrac is one of the worst delivery services I’ve ever seen. Ontrac is very incompetent and irresponsible. Package keeps getting delayed every business day, with no sign of this ever stopping. If you ever purchase anything from GameStop that will be sent using Ontrac, be prepared to either receive your package a month late, or never see it arrive.

Just had the very worst experience with GameStop. We purchased a TV through them because it was supposed to come with $100 gift card (which was going to be a Christmas gift for my son.) The gift card never came. After multiple email exchanges with them over a 3 month process...and being told that I would receive a replacement electronic gift card...they just told me that the gift card was used (likely stolen). They will assume no liability. I'm just out of luck. At this point, it appears that all I can do is save others from a similar fate by sharing this. Matt Furlong GameStop.

I bought an XBox for my grandson on Christmas Day from Gamestop! Cancelled it immediately when I saw it was refurbished! Three days later it was on my porch anyway! I couldn't get them to pick it up no matter how many times I contacted customer service. They did nothing! I finally paid to ship it back myself. Called and gave them the tracking number 4 different times. It’s been over a month and the lies I have been told would astound you! Yet no refund. Some days I call they say they have the XBox and some days they don’t. Never seen anyone do business like this. Tried to lie and say they just got it when I had the tracking and proof it was delivered the month before! Will never use these guys again! Most untrustworthy business I have ever had the displeasure of having to deal with. I am having to sue Game Stop to teach them how to do business!!

GameStop has blown my mind with its product offerings! Had no idea when I visited the site that they have evolved into a premier retailer beyond video games. Incredible customer service and highly competitive prices with free shipping. Great job GS!! Finally a much appreciated alternative to Amazon - I know all of my purchases are bonafide products and not fraudulent copycats!!

I ordered a refurbished iPhone 11 Pro Max for $700 which never arrived. After submitting a Lost in Transit form which according to their website, would take 7-10 business days, they never got back to me. I filed many follow-up emails and after much back and forth, 1 month and 1 week later, Kevin F from Gamestop said, "I was able to see that our team contacted you via email informing you that your refund/replacement request got denied; I am afraid that we cannot either process a replacement or a refund."

Is this the place I go to shout from the rooftops that everyone needs to experience Gamestop's new customer service model? From in-store associates to phone reps to company policies, I've been beyond wowed. They like us! Drop Amazon. Shop at Gamestop.

On November 24th I ordered a TV, my estimated delivery time was December 3rd. That day came and went and my tracking for it would no longer work. Stated waiting on Carrier. I waited until December 5th to even reach out because I know shipping can be terrible during the Black Friday season. They were no help. Said it was being investigated. Sent an Email to support on Dec 7th. That employee told me the system showed my order had delivered the day before, it definitely had not but I responded explaining that all to hear back from a different rep on Dec 13th telling me again it's under investigation. I should hear something in 24-48 hours.

Horrible. Ordered on 12/10, still has not shipped and it is 1/3. I reached out for a cancellation/refund and they said it is not possible until the item ships, but they can't tell me when it will ship. So they have my money, it is way past Christmas and they won't do anything to help me. Avoid them at all costs!

I placed a order at with a representative at GameStop for two items for Christmas for my kids. The items delivered earlier than what she said because I never had tracking information to go off. I contacted GameStop to inquire about my order and was told it was delivered already on 12/18/21. I spoke with several people that ensured me I would receive refund or replacement and they had to wait for fedex to complete investigation.

Ordered 4 XBox One controllers. Three came in, one was lost by FedEx. Filed a refund request with Gamestop. They gave me the run-around and refused. Waited another week. Controller never was delivered. Called Gamestop again and told them FedEx doesn't know where it is. Asked to speak to a Supervisor - was denied, they wouldn't let me speak to a supervisor. Requested return and refund. Gamestop said they had to investigate. I kept checking the tracking number. Finally found out FedEx delivered it back to the point of origin and got a signature from that warehouse (Kentucky, I live in California). Gamestop still refuses to issue refund saying the controller was delivered, they have a signature. Yes, they have a signature - one of their own employees in Kentucky. Gamestop now has the controller AND my money. This is fraud. They refuse to do anything about it.

I am juggled around by representatives at GameStop via email for over a month since I ordered the item. My iPhone Pro Max 11 was supposed to arrive on the 2nd of December. FedEx tracking said the item was delivered but I never received the item. I waited three days as suggested by GameStop before filing a "Lost in Transit" form. After one week of no response, I emailed GameStop, and every time I respond a new representative responds, and I am constantly being juggled by basic HR responses and it has been over a month since I ordered the phone but they have not even shipped another one. I am extremely frustrated. I just want my phone and I paid over $700 for it, and I am being juggled from one representative to the next, getting nowhere closer to getting my phone. Absolutely disgusting and horrid customer service. None of them care and just give a generic response to "do their job" by responding, with 0 action taken.

I ordered online a game. It was supposed to be held for me. I called the store on Shields in Fresno, Ca. Then I received a notification it was being shipped. So I called the store asked why it wasn't held. Somebody else bought it already. Okay. I got to the store to buy another. That game was in stock. I asked to cancel the game in order. They said I need to do it. I did. I still received the game. I called the 1888gamestop phone#. No answer after 30mins. I left my phone number for a call back. After the second ring the employee hung up. I emailed the Game stop website. Finally receiving an answer. Was told I could get a refund from the store I bought it from. I just took the game to that store, was told I couldn't get a refund. Even though I have a receipt on my phone.

I ordered two games on Dec 6 as a gift. They were to be shipped to an Ontario city from Brampton Ontario. They ended up in Calgary on Dec 13. One week later Dec 20 Purolator had no update. I had also send 2 requests to customer service at GS and no replies. So I called CS at GameStop. After a 40 minute wait on hold I was told they had no update but it could possibly be moving back to Ontario on the 21st. I informed them Puro had just told me they had no update. I told the GS CS person I need an answer by 12 on the 21st or I would prefer they cancel. The CS person told they were busy in the morning but would try to call back.

GameStop is the best company in the world and I spend ALL my money on Gamestop shares. When I was a little boy, Ryan Cohen came to our house. He helped my dad to stop drinking and he got us all jobs at the money factory. DFV. DRS. GME.

I ordered a pre-owned PS4 controller because I accidentally spilt water on my mine which made it not hold a charge. I was excited to find that gamestop had pre-owned ones that were slightly cheaper since things are tighter around Christmas. I received my controller today and I'm not happy. The controller won't turn on, at all I tried hooking it up and resetting it and everything else, but it will not turn on. The controller has scratches and dings in it (I've had mine for 2 years with no markings so dude must've been mad). The D-pad is super sticky and the options button can't even be pressed, it's stuck. I spent $60 and pretty much wasted it. I've sent them an email so hopefully it will be fixed, but it's ridiculous that it was sent to begin with.

BUYER BEWARE!!!! I ordered the Xbox Series X from GameStop on 11-2-2021 FOR $421.71 fully loaded, and they GUARANTEED that the delivery date would be within 2 days. When it didn't arrive by the 11-6-21, I called in to find out why. They gave me some game points and ask me to give it another 2 days. I reluctantly agreed and waited the extra days. When it still didn't arrive by 11-8-2021 I called the FedEx company to see if it had gotten lost and Fedex informed me that the sender (Gamestop) had not scheduled a pick for the item. I immediately called Gamestop and cancelled my order on 11-8-2021 only for them to tell me that the refund process had to be approved by the corporate office and the process would take 5-7 business days to process. I was Furious! Gamestop not only lied about the GUARANTEED 2 day delivery but there was never any mention about having to get a approval for a refund for products not delivered to a customer.

DO NOT GIVE THIS COMPANY ANY OF YOUR MONEY. These guys sold me a double switch card code. I purchased a $70 card and when I went to redeem it. It says it's already redeemed. When I emailed them they played like they couldn't do anything so I contacted Nintendo and after a review of my account and my switch serial code it was discovered that it was a double code. Either online or in the store the employees and the company itself is a giant problem. I have not shopped Gamestop in 3 years and for some reason I tried them again and this happens.

I had a HORRIBLE experience with purchasing this game online. When I opened the package, a black piece of tape was coming off the corner of the box. After removing the black tape, the label said, "Return To WH, Defective." After 7 tries of loading this game, it was indeed defective! After spending 16 mins with customer service, the gentleman said AFTER I return the game, then the warehouse will send a replacement. After a confusing exchange of finding out HOW to return the defective game that was shipped as such, he said I can take it to any Gamestop with the return slip from the packaging. He said they MUST take the return. Or, I can go to Fedex. Asking the gentleman on the phone for clarification, he said I could check the instructions online. BUT I WAS CALLING CUSTOMER SERVICE FOR THIS!!! The call ended with him saying that the replacement will be shipped after the warehouse gets the return.

Ordered an XBox & finally got my hands on one after months. Gamestop shipped out via Fedex, and mysteriously the unit was sent back to them for unknown reasons. Gamestop very apologetic ships out another via Fedex again, ensuring I will get my order! Fedex loses again! Gamestop then cancels my order & refunds my $. Hello...at this point, I don't want my $. I placed an order and it should be fulfilled, even if I have to be placed on a backorder status! Gamestop will not do this for XBox, PS5 etc. Why? I should not have to wait months again and wait online to beat these bots when I fairly placed an order and Gamestop & Fedex messed up not once, but twice on my order! This should be an embarrassment for Gamestop and they should do everything in their power to ensure they make it right. That is real customer service!

I bought a refurbished PS4 from GameStop for my brother's birthday. Within 2 months it stopped turning on. After a lot of pushing they finally agreed to replace the PS4 if he sent the broken one back. Within 4 months the replacement one has also broken. 2 broken consoles within 6 months is unacceptable and GameStop refused to help me saying it's outside of their 30 day window. I spent over $300 on this and expect the console to work longer than 4 months.

Hello reader! I must admit, I grew up on video games. When my dad gave me the original Nintendo for Christmas, in 198 whatever, I was a changed little ape. I lost touch with video games and my roots a few years back. I would buy a game, only to be disappointed. Then, about a year ago now, my friend Keith gave me this hot tip (intended) that I should look at the stock again, and my position as a whole as a consumer. I cannot tell you how many positive experiences I have had in GameStop since. Most of them you would not believe anyway, but the customer service is clearly top priority.

It sucks. They never have consoles at store. You have to order whatever you want. Never in stock and when you get a chance to order it it keeps delaying. It takes like 2-3 weeks to get there and they say it's gonna be at your house the day after the purchase. Trust me don't go. It sucksss!!!!

Gamestop do not practice covid-19 measures. So I purchased a pre owned system for my kids from game stop. I must say I'm truly disappointed that game stop do not have safety measures in place due to covid-19. The game console that I received was extremely dirty. There was a layer of filth on the system when I wiped it with disinfectant wipes they turn brown. I will never purchased anything from this company again. If I didn't open the package first my kids would have been subjected to such filth. Which could have created a terrible situation. I called. Customer service seems not to care so I'm completely done with this company.

Gamestop never has anything in stock, they have a fair amount of used games marked up to the point where you can buy the new game for about $4-6 more. They never have any Xbox one controllers. I've checked 4 different stores in my area - everything is either not available or out of stock. That includes the preowned stuff. You're a store that sells consoles and accessories...ever tried actually having those products in your store? Highly annoying going to your useless website to buy something and you literally have NOTHING available or in stock. It's sad calling yourself a game store and the local Walmart has a better selection Jesus smh. Trying to find my son a new xbox controller for his birthday and you have nothing available... Thank god for Amazon and 2 day shipping.

The only reason I only gave 4 stars is because I signed up to be a Power up Rewards member for 2020 and they only sent me 2 or 3 Game Informers. I thought I would receive a Game Informer magazine via mail every month during the entirety of 2020 if I signed up for the powerup card. I signed up in early 2020.

My account was hacked and my address has been changed in their system. I placed an order and entered my own address, but it reverted to the hacked address when I placed the order. I waited 50 minutes on the phone for customer service with no answer. Also someone has been stealing my points even after changing my password with no way of blocking the hacker from stealing any future points that I earn on purchases in-store.

I called on Tuesday 6/29/2021, regarding my Xbox Controller Series 1. It was starting to have stick drift and the left bumper broke. I tried going into a physical store and was advised they have none and to keep coming back to see if there is a replacement. When I went last time, the employee offered me to upgrade to the Series 2 controller for a small difference. So I called and spoke with an agent and told me that she will fill a form out and will call me back within 48 hours because they weren't able to locate my information (never heard back, shocker).

On Monday, February 15, 2021, I pre-ordered the Funko Pop Godzilla vs Kong 10" action figure ($37.72) and, shortly thereafter, I received a confirmation email thanking me for my purchase. On Sunday, May 23, 2021, I received an email stating, "To ensure you get your order on time, please review your payment and billing information with us." I reviewed the email and realized the credit card I used at the time I placed the order had expired so, on Monday, May 24, 2021, I contacted customer service to provide updated information.

I have traded in games at Gamestop several times in the past without issue, however my recent experience (April 2021) was terrible. I brought 4 games in with good trade in values retrieved from their website. First the clerk told me they weren't taking those games cause they were too old. I told him I had received an offer from their website for every game which he then proceeded to scan them all. Then he told me he could take 3 of the 4 at which time I told him the one he was excluding was the one with the highest offer on their website. At that point he looked it up again, found it and added it.

Have contacted customer service 4 times. Was promised a refund 3 weeks ago. Called back and was promised a callback from a manager within 48 hours, which never happened. Was then promised an email within 24 hours showing refund/s would be issued, so I would have proof to dispute if they do not follow through. Called again today and was promised an email proving a credit was issued. Thus far no one has followed through with any of the promised actions.

On 3/26/21 I ordered the Nintendo Switch Monster Hunter Deluxe Edition. I received a confirmation email thanking me for my purchase. On 4/5/21 I still had not received and shipping confirmation so I called customer service who told me my order did not show up in any system and directed me to call the corporate number. I called the corporate number and was informed that my order was not processed, assured me that it was going pushed through and I would receive an email in 24 hours confirming that my order was processed. I never received that email so on 4/7/21 I called corporate again and started the process again. This time I was told that my order was canceled because of a problem with my card and I would have to place my order again with a different card which I can't because they are now sold out.

Paid for standard shipping yet my order arrived 2 days earlier than was promised. I never have to wait more than a day for my order to be processed and ready to ship. The site itself is fairly easy to navigate though I do wish it had a dark mode. I've also noticed the shift away from strictly physical console games into digital games and PC parts. Very excited to see where Gamestop goes next. Overall, extremely satisfied.

I recently ordered a PS4 bundle. The disc drive did not work. It would not eject the disc. I chatted online with an agent who said a good option would be to take the console to a local Game Stop store and let them do the exchange. She said that all I should need to bring is the broken console (no cables or controller). When I drove to the store, they said that they had no PS4 consoles in stock. They said there were no stores in 100 miles that did. And they said there were none available online to do the exchange.

I wanted to write you and tell you how grateful I am for one of your employees, Rafael. Rafael went above and beyond customer care in that he was sooo incredibly thoughtful and stayed on top of my situation and resolved it excellently. In short, here was my situation — I had initially purchased a 3DS Nintendo game console that never worked. Needless to say, my 9 year old nephew, for whom this was destined for, was so disappointed. That said, after several failed attempts to reach anyone at Gamestop, I finally wrote to your CEO and CFO. Wonderfully, Rafael was assigned to my case.

On December 12 I placed an order through GameStop for an Xbox bundle. I received a confirmation email from PayPal that the funds have been taken away from my account however they would not be distributed to GameStop until the product was in my hands and the transaction was complete. To my dismay I never received a confirmation email from GameStop therefore I made a phone call and found out that the item was canceled the same day that I ordered it. I was fine with the fact that the order had been canceled due to the fact that it’s in high demand however what followed next was a tremendous does justice to anybody.

Ordered three items that were said to be shipping on the 10th with a delivery by the 17th. This is what I've dealt with since then trying to find out what's going on (since USPS is still awaiting the package as of the 23rd): I have called their customer service number several times in the past week and been told different things every time. Straight-out LIED to, told I was being transferred to a supervisor and not been, or wait with the phone ringing for 20 minutes with no answer before it just hung up. I have spent HOURS holding, been told a supervisor would return my call and never did. This last time I was told I would be transferred to the escalation team only to be transferred to some x-rated phone sex number.

I ordered 2 Nintendo Switch games of December 8th, 2020 and requested same day delivery. The items were delivered to the wrong address, I immediately called the driver who told me to check my neighbors mailbox because he didn't know where he left it. I called customer service. I was told I would receive an email within 48 to 72 hours. Never happened.

Ordered a Switch online. Paid for express shipping. Didn’t come in specified time frame. They said it was still in on time?? Sent me confirmation email the total being the same with the shipping included, but in the shipping section of the email it said FREE and the total clearly adds up to the cost with shipping? Not sure if anyone else also checked after you made an order this year, no expedited shipping was an option after your first order. I went on the day after my order and express shipping wasn’t an option anymore. So Gamestop knew the game they were playing and that shipping wasn’t going to be timely.

I placed an order with GameStop on 12/11/20. I paid extra for 2 day shipping. Upon ordering my item the expected arrival date stated by GameStop was between 12/16-12/18 if I paid for 2 day shipping, so I paid for the extra 2 day shipping. I received email confirmation on 12/15/20 that stated my package would arrive by 12/18/20 but it is “Awaiting Carrier Pickup”. I called GameStop on 12/18/20 to verify that my item was coming and she confirmed that it would be arriving “today”.

DO NOT ORDER ANYTHING FROM GAMESTOP ONLINE. They clearly cannot handle running a storefront and will absolutely rip you off and/or botch your order! I REPEAT, DO NOT ORDER FROM GAMESTOP ONLINE. The last straw for me was an order I put in five days ago that they shipped to an address ON THE OTHER COAST of the US. These were to be Christmas gifts for my kids delivered to my residence in Northern California. Gamestop decided I didn't know my own address and shipped to a lucky recipient of free PS4 games in Ocala, Florida. Then I had to fight a customer service rep for a refund that I'll get after Christmas, and my kids are out their gifts. Let this horrible company die and spend your money elsewhere. The greed and incompetence of Gamestop's upper management is legendary at this point.

I ordered Nintendo Switch Lite Gray on Dec. 14 Monday with paying extra for 2 day shipping. I was so excited I paid for a game and a cover/protection at a store before I ordered my Nintendo Switch Lite Gray. I have been coming to Gamestop for more than a 15 years which I had a good history. Later on Dec. 14 Monday I got my bonus $10 gift card by email with a partial shipped status. I used it the next day Dec. 15 Tuesday just fine at the store. On Dec. 16 Wednesday like 2am I get an email saying that my Nintendo Switch Lite Gray would be shipped soon. I thought they would be shipped within like 2 to 4 hours. Expected delivery of Dec. 17 Thursday.

I have order twice from this company. Both times given a time for delivery..1st was told didn't have after buying. Back ordered on used game. 2nd pre order of new game still not here. Delay ..Excuse covid but Walmart was good on their delivery. Son pre-ordered his from them.

I ordered some games from online. They duplicated the tracking/shipping order and FedEx sent the games to the original address of that tracking number. Somebody in Guest Services called and canceled the original order. Refunded my shipping, then said he is sending the package overnight - where it sits 6 days later at the warehouse. Now they are telling me I returned the items and have to wait until they receive them. Ridiculous. Do not order for shipping. I need a new game supplier.

I have never written a review (positive or negative) about a company before, which should give you an idea of how bad this has gotten. I have had three separate significant issues with ordering online from Gamestop, and I'm done with them. The first problem was when I placed an order for five items. I immediately received a notification that the delivery would have to be split into two packages, which I understand. No problem. A couple of days later, four of the items arrive without issue; the following day, I get a package with the exact same four items. I called customer support, and they told me to keep the duplicate package free of charge, but they then cancelled the fifth item without telling me.

Not much into all this gaming and electronics but my grand kids are addicted to it. Got online to buy Mario Kart Live home circuit. Found out on 10/19/20 everyone was out of stock everywhere except people selling the Item for on Market place for 50% mark up. There is a local Gamestop here close to where I live. What the heck. I gave it a shot. Front door had Mario Kart on it and went inside and a very nice display with Mario and Luigi Karts were set up. Only one person was there but very nice and very helpful. So I popped the ? "Do you have any Mario Kart lives in stock." OMG he said yes!!!. Asked if he had Luigi and that answer was no. :( I asked if he had another Mario and that answer was yes. I walk out of the store with 2 Mario Kart at suggested retail. WOW.

3 weeks after getting the wrong order, and 45 minutes of hold music today to find out I wil get a refund instead of the replacement I've been expecting, in about 3 or 4 days. I would have happily recorded when the mistake was made, but it took 3 weeks to decide to give me a refund instead?

Pre Ordered several items. Had a problem with a payment option. Was given 40 hours to update or lose my order. First their order part wouldn't update. Then I spent hours trying to talk to people. No one was available. Then they gave me the, "We need to talk to another department." Only to come back with an old shipping conformation from an old order months old. I called back to find out they gave my order away before the 40 hours was up and my payment had been restored. I will not be giving them my business and since their customer service has declined so baldly I hope they go out of business and make room for new gaming companies. Will not be purchasing my PS5 from them.

I bought a merchandise 2 weeks ago, they send 2 days later an email saying they shipped it, I Have been checking the carrier and The merchandise was never shipped and the tracking num they provide says AWAITING CARRIER! USPS never got my merchandise, I tried to contact Game Stop by phone, email multiple times. They do not answer. They charge my account immediately!!!!

Don't trust Gamestop. They use the Pandemic to ignore their customers. They don't answer emails or the phone and don't treat their customers right! Buyer Beware! They did not add my warranty at check with a refurbished game system. They did not respond to my emails. The stores were closed so I could not resolve at a local level. 3 months later when I finally got someone on the phone they refused to help me!!

Purchased a PS4 Controller online and received it in a reasonable amount of time, but, upon its arrival, I quickly realized that it didn't work. I emailed multiple times and never got a response, and when I called, the Customer Service Representative had a horrible attitude and was attempting to convince me that I didn't need to return the item. After arguing with her, I eventually got a return label. Two and a Half weeks after it arrived back at the given location, I was refunded only part of what I paid. I tried to call about this twice and was either hung up on or the call magically dropped, on their end, as soon as I'd finish explaining the scenario.

I paid extra for 2 day shipping on an order, it's now 7 days later and still haven't received it. No response from customer service. Buyer beware, don't do business with them. This was the last straw.

Accidentally placed a duplicate order. When I reached out to the company to correct, they gave me bad directions on correcting the issue. I refused delivery of the item, so it could be returned to sender for my refund as directed by Gamestop customer service. It has been approximately 1 1/2 months of calling and emailing with no refund in sight. I have filed with Better Business Bureau. Be warned, this company doesn't care.

I am still waiting on my protection plan and shipping fee refunded to me after returning the item back to the store on 6/20. I have called several times and been told I’ll get my money back within 5 business days and still waiting!!! And customer service is no help and you can never speak to a supervisor because these calls are overseas. I want want my money!!

We ordered a gaming computer for my son for his birthday through Gamestop online. We ordered on May 6th and it said it would arrive on 13th and his b.day was 18th so we thought that would work out great. NO WAY...Today is the 21st and still haven't gotten it. Instead we keep getting e-mails saying there are errors and every time we call no one knows what's going on BUT the money came off our credit card so apparently we are going to have to cancel and go somewhere else.

I wish I could give a 0 star to GameStop. Horrible to contact the customer service and even after submitting many requests no one contacted me back. The game orders I have ordered does not work, the return label is wrong and UPS refused to take the package.

Ordered 4 digital gift cards for 4 recipients. 24 hours later no one received anything. I called. Waited 1hr 27 minutes to be informed that all four gift cards were sent to one recipient. They would correct this within 24 hours by sending a report to the person who could resolve the issue, by that time one of the gift recipients may have received a gift card amounting in all 4 and would begin spending it for their family, to have it revoked to be given to the other 3 recipients. When I asked to speak to the person who could resolve the issue, I was transferred to a line that required an extension that was not provided to me and was disconnected.

I wish I could give them a ZERO!!! GameStop severely messed up my preorder but also has been avoiding doing anything about it. This my second time on hold with them and each time totally about 3 HOURS EACH. This time I was on there for almost 3 HOURS and they didn't answer and gave me the busy dial tone! DO NOT SHOP AT GAMESTOP!!!

I bought two Nintendo joycon replacements because I lost mine. They were $40 each. I then found my old ones and tried to refund through PayPal. The only way to get a refund was to call customer service. I waited on hold for 2 hours and when they picked up they couldn’t find my order with the number I gave them. After waiting another 30 minutes while they kept looking they finally took me off hold and I accidentally hung up. I called again and waited for 3 hours.... Then a robot came on the phone telling me their connection was interrupted and hung up. I’m still yet to get my $80 refund.

I ordered over $500 worth of their products to be shipped to my home. The address it was shipped to was incorrect. I tried emailing them multiple times before it was shipped. No response. I called them. Waited two times over 4 hours on the phone. The person said nothing they could do. They no longer answer their phone or messages on social media. They do not respond to their contact form. I filed a complaint with PayPal and it was refused because of the tracking even though it is clearly not my address. They are using this pandemic to steal money and not provide customer service. The woman I spoke to after 4 hours was so rude and basically saying she could do nothing.

GameStop has been absolutely atrocious in terms of customer service. First, my package was lost, then when I tried to contact support I spent 2.5 hours on hold. And when I tried to send emails to support for help, I got 0 replies. Same thing when I tried the online chat, I was told I was first in queue and my chat remained open for 12 straight hours with no reply. Then after all this, my package was 2 weeks late and incorrect. Not only won’t I never purchase anything from them ever again, I will never recommend them to another person.

I bought Doom Eternal for PC. They gave me a code but it does not work and they refuse to refund saying it's against policy. I recommend if buying doom eternal do not get it from Gamestop and will be seeking legal ramifications to get my 60 dollars back.

I purchased a PS4 slim 1 terabyte new from Gamestop in Fairfield OH for Christmas 2018. The system is 1 year and 1 month old. I had spent 500 dollars on everything I had purchased. I had never had any complaints or issues with the staff in the store until today. Allison was obviously put off by my questions to how I could go about checking on the warranty, having the console fixed, etc. Even so much so that my 13 year old even said something about her attitude. I'm sure anyone would agree a product should last more than 1 year. I am also sure that had she spent the $500.00 that she would have asked the same questions.

The Xbox one x is currently on sale brand new for $349.99 so I went online to GameStop.com and ordered a new Xbox one x gears of war 5 bundle to be picked up at a local GameStop location. The next day I went and picked up my new console. When I got home I opened the box and started to unbox everything, the console itself was full of fingerprints and dust so I checked the box and made sure it said new which it did. So I plugged everything in and turned the console on, at this point I realized the controller was already synced to the Xbox. I then went online and registered the console to find out it had been previously registered with a warranty expiration of 12/26/20. I took this console back to the same store I purchased it, explained what happened and exchanged it for a Xbox one x division 2 bundle (all they had in stock).

DO NOT SHOP at GameStop unless you are a criminal because that's how everyone is treated by their policy. Shop at Walmart, Target, BestBuy, Gamers Etc, or any other place that actually have companies where there are people in their company outside the store will do what's right even if the people in the store aren't always the best representatives of customer service. I couldn't even get someone higher than the incapable, disrespectful, uneducated (relating to California Law... calm down people) store manager Vanessa to discuss the situation with me. Cowards. Plus, this is over a $40 controller COLOR! I just wanted a different color, which the other store (and practically every store in the world would tell you) told me I could do when the color came in.

I ordered Two Nintendo switch lites from Gamestop.com during a thanksgiving promotion. Each order qualified for a $25 gift card. Gamestop didn't communicate to me that I had to especially call their customer service to get the gift card!! When I called later they said I can't get the gift cards now because the coupon has been removed from their system. The customer service rep just asked me to call corporate.

I ordered a PlayStation 4 refurbished in the second week of November. Received product first week of October and the controller did not work. It is now January 9th and I still have not received my controller after returning the old one and them receiving it over a week and a half ago. Every time I call they keep telling me they don't know what's going on and "I'll resend it". Within 2 days I get an email saying order was canceled and have to call all over again. And they wonder why they're going out of business.

They were going out of business in my area and we saw a sign 20-30% off everything. So we went in to have a look and saw a keyboard. With 20% off it would have been about 25 dollars. Next week I saw a sign saying 50% off so I thought about that keyboard and went in. The same keyboard I looked at was marked up to 115.00 and 50% off would have made it 57.50. You know I'm glad they are going. Bunch of crooks.

I purchased a $50 GameStop gift certificate online for a young person before Christmas and it never arrived to either the young person's email or my email even with repeated calls to their horrendous customer service center who kept promising that the gift card would be emailed within 3 days of my complaint. I repeated this drill numerous times with their customer service center. I even tried to contact their corporate office, and they do not answer their phones since everything is routed to an email. When I asked to speak to a supervisor in their customer service center I was on hold for way too long.

I ordered two items over a month ago and they immediately withdrew money from my account but have yet to ship the items to me. It's been almost a month now. They immediately put the items in a "Shipped" status (December 1st) meaning they have created a UPS label for it, boxed them up, and it's waiting to be delivered to UPS by them. Because of this, they refuse to cancel or refund the order, yet they are hanging on to my money with no sign of actually sending me anything. I've sent them numerous emails with no response. I've talked the them on the phone (after over an hour wait on hold) and they promised me a refund in which never happened. Is this not some kind of fraud?

I stopped buying games from these people decades ago because even as a little kid I didn't like being raped. They pay you pennies for your used games and then sell you someone else's used game for a huge mark up... But they were having a sale and I decided to purchase from them again. Big Mistake. It was the digital copy of a game that I could have paid more for at many other retailers, but I would have received it in a timely manner. Not at LameStop. They want to make you wait 24 to 48 hours for no reason. Not to mention I tried to order it a couple times from my phone to no avail, and eventually succumbed to making the purchase from my desktop. GameStop? More like stop buying games from us.

Ordered a PS4 recently and my account was charged fraudulently $86.47 and has yet to be returned. I made the purchase. 30 minutes later a unknown charged was charged to my bank account. I’ve already paid for the product and never received my money back for the fraudulently $86.47. I am pissed. I will never order from GameStop online again ever.

They rip us off over remote controlled, trade in games when new one already out I bought it then want to trade in to other new games. That was before 30 days. I'm really really pissed off at Gamestop. We my family refused shopping at Gamestop anymore. We are going to Walmart or Target that not rip us off. The deal is awful. I'm deaf so I was playing remote. It electric shock me then keep vibration. No my hand aren't wet or nothing. So I turn device off then back on then it keep vibration. I never seen this before. I never deal with like this. It shock you then vibrate it preowned. It's serious rip off. I hope everyone stopped buying ** at Gamestop to save their money and value etc. This Gamestop isn't good which mean bad for business. I'm very stressful near time soon Christmas. I ain't gonna keep buying stuff. I got get gift for my child but Gamestop ain't no good at all. I'm learn my lesson. Never again.

I purchased over $300 worth of Overwatch Ultimates figures on Black Friday for Christmas gifts. They were running a $10 discount per figure with free Overwatch Mask w/ Any Overwatch Ultimate Figure Purchase. While the transaction, shipping, etc. went relatively smoothly, I never received the free mask(s) nor any instructions on redemption process.

This review is going to be EXTREMELY long, but worth the read. I wish I could give this store more than 5 stars, and I've never even been there yet. The reason for that is...Bob. Bob deserves ALL the stars...and the moon...and the sun...and the Galaxy itself. Bob is a hero without a cape (or maybe he has a cape, I don't know, I've never met him so I'm not sure what he's into).

Wanted to let you know that your power up customer services is the worst I had to deal with. Because my husband didn't click a button on an email from 12/22/2012 I was told to fully activate the account I would have to sign up for the free membership, wait 24 hours then call back to have points transfer to new card that takes 2 to 3 days. Never got an answer on if you would credit me then to a power up plus member since that's what I currently have. Then when I asked for a supervisor I was on hold for over 40 mins before me and my husband said forget. You lost a customer out of us. And we just bought a Nintendo switch game system and games. I will let everyone know about my experience and I will order online from anyone other then you from now on.

Hi, I purchased gift cards for Sony PlayStation, order was not instant, it was a digital download content, so it should have be quick, but no, 12 hours later I emailed the order process department to inquire about my order, they canceled my order without question, what kind of service is this? Wow, will never buy or purchase from them ever again, I should have surf Best Buy website instead.

Bought a game from the Bridgeville Pa. Gamestop which is about a 45 minute drive from me, only to get almost home and the store called to say they forgot to put the disc in the packet. So turned around and drove all the way back, the associate did apologize, however him or the manager could cut me a break or store credit, something for their foul up, also traded in five good quality games, but not happy at all with their service, will NEVER buy anything from them again, TERRIBLE service.

Got a gift card for $25.00. CAN NOT USE IT ONLINE. The card says you can but Gamestop has changed their policy and now you have to go to the store to use it. Nearby store is 2 hours away plus they have items you cant buy with it. Nowhere does it say that on the cards. I will never again trust in this company to rip off.

They sold me a resealed game as brand new. When I got home and noticed the disk had fingerprints and scratches on it I went back to try and return it. They refused and said that they commonly reseal their games and that they wouldn’t accept a return because it wasn’t new. IT WAS NEVER NEW IN THE FIRST PLACE. Last I checked it was illegal to take products out of their factory seal and sell them as new items, apparently Gamestop doesn’t care to routinely break the law. Don’t support this company and their illegal business practices, I know I’ll never shop there again.