Akai Reviews

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About Akai

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AKAI develops consumer electronics and audio equipment. The company's offerings include audio systems, home theater products and musical instruments. Originating in 1929, AKAI’s products are used by both consumers and professionals.

Pros
  • Affordable price for a TV
  • Good picture quality
  • Easy DIY repairs possible
Cons
  • Frequent power issues
  • Poor customer service
  • Limited warranty support

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Akai Reviews

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    Customer ServicePunctuality & SpeedOnline & AppRefunds & PayoutsMaintenanceHonesty & Transparency

    Reviewed May 1, 2024

    Unfortunately I did not read the reviews online. I read their website reviews. Tv is diabolical. Have it two days, in all honesty you wouldn’t believe all the issues. Like nothing is working. I am waiting for response and I just want full refund. Don’t even want it to be fixed. I wished I splashed out the extra €50 on a proper television. I can only laugh at how bad it is. Don’t buy the product.

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    Customer ServicePriceHonesty & Transparency

    Reviewed March 22, 2024

    I had an abysmal experience with Akai Ireland. I purchased a TV from them over a week ago, and it was never delivered. Their customer service is nonexistent, full of lies, and they happily took my money without delivering the product. Avoid this company at all costs.

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      Punctuality & Speed

      Reviewed Sept. 24, 2022

      I purchased Akai smart TV in July. Within 3 months it started creating a problem, now getting vertical and horizontal lines on screen. I raised a case, waiting for support, they'll take 24-72 hrs for support. Very bad experience with Akai TV, within 3 months it started. I did a big mistake, you please careful.

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      Verified purchase
      Customer Service

      Reviewed July 14, 2020

      Had called service centre 68 times. No proper reply. Technical support is zero. No one visited or called us. Can't expect such things from an Japanese company. Very unsatisfactory. NOW I think {mi}tv are better than Akai.

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      Punctuality & Speed

      Reviewed April 3, 2020

      I purchased a "Smart TV" from Akai only to find out later despite claims it can connect to the internet, that it is incapable of browsing and only interacts with specific sites. To claim "Smart TV" status, but to fail to offer browsing is in my opinion, totally fraudulent. That's my last Akai purchase ever.

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      Customer ServicePricePunctuality & SpeedStaff

      Reviewed Feb. 11, 2017

      Our Akai a/c which was under warranty broke down on the 1st hot day of summer. We called Tempo who service these in Australia. The unit was assessed & we spent the next 8 weeks continually calling to see when it was to be repaired. 3 weeks later we were told that the parts hadn't been ordered. We were then told that if the parts didn't arrive the week later, the unit would be replaced. We didn't hear back. Again we had call & call, to be told that the repairer had broken his leg. We were then told that they could replace it with an inferior less powerful model, to which we obviously rejected.

      After screaming down the phone one very hot & sweaty day, I finally got to speak to a manager, who told me that it was unusual that he spoke to customers (REALLY???). He told me that they had no units to replace ours. I told him that his company is completely incompetent with NO PARTS, NO REPAIRER, NO REPLACEMENTS & ABSOLUTELY NO CUSTOMER SERVICE.

      After having to rant & rave, the unit was replaced, UNDERHANDEDLY WITH THE INFERIOR MODEL THAT WE HAD REJECTED. We feel that they should have replaced it a month earlier with a superior model & a HUGE APOLOGY!!! This has been a very stressful experience, not only due to heat & discomfort, but it cost us $174 for initial assessment. The hours we have spent phoning & waiting for repairers is huge & it is time we will never get back.

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      Reviewed April 11, 2015

      We bought this tv from Sam's for next to nothing as a floor model in 2009. About 2 years ago the DVD player stopped working but other than that it's still going strong. Other than the fact that I can't hang it, I really can't complain. I got my money's worth!

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      Verified purchase

      Reviewed Feb. 27, 2015

      Bought AKAI PDP4225M in 2006. Sound keeps going off. JUNK, don't buy AKAI, they do not last. Most of my TVs last 15 to 20 years. Not this one, ripping of the American public.

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      Reviewed May 25, 2014

      Same problem as Teresa of Navarre, FL dated Nov. 9, 2012. TV worked ok for a few years (intermittent use as we have a better one) until a recent move. For the past week, putting the TV ON (remote or manual), the red light goes out, then comes back. We have to start again many times, until it finally stays ON (from 15 tries to 25, so far). On occasion, it also makes a clicking sound, as if a circuit breaker popped. Any idea? I like the display and brightness, but cannot waste time trying to get the set ON. Thanks for your help.

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      Reviewed April 7, 2014

      TV just made a popping sound & went blank.

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      Akai Company Information

      Company Name:
      Akai
      Website:
      akai.com