Akai Reviews
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About Akai
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AKAI develops consumer electronics and audio equipment. The company's offerings include audio systems, home theater products and musical instruments. Originating in 1929, AKAI’s products are used by both consumers and professionals.
- Affordable price for a TV
- Good picture quality
- Easy DIY repairs possible
- Frequent power issues
- Poor customer service
- Limited warranty support
Akai Reviews
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Reviewed Sept. 5, 2011
I bought an LCT3201AD at BJ's for $850 in 2007. I cannot turn the set on now without unplugging it for a few minutes and then turning it on as usual. Like everyone else, they have no address that I can find and they don't respond to emails. I'm quite sure that my set will stop working in the near future and I will have no recourse but to junk the set. I will certainly never buy again anything that Akai makes, and I will do my best to discourage others from buying their products. I don't think a class action suit would help anyone but the attorneys.
Tinker/Owings MD
Reviewed Aug. 5, 2011
I purchased a new Akai 2211 mobile phone on 05/09/2010 through Time World Watch and Mobile Shop at Maninagar, Ahmedabad. On September 2010, there was a problem with the handset mobile. It suddenly switched off automatically. So I gave it to an Akai service station in Bapunagar, Ahmedabad.
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On this experience, I decided that I will never purchase Akai mobile in the future.
Reviewed July 30, 2011
I bought a 37" LCD Akai TV five years and seven months ago for $1,120.00. It just quit turning on. I had to unplug and plug it back in, turn it on quickly and if I was lucky, it would come back on. Finally, it wouldn't come on at all. I thought this TV would last at least ten years for the money I spent. I really wish someone could do something to make Akai fix or at least give you the parts you need to repair for free!
Reviewed July 16, 2011
purchased an akai 32" tv having problems with powering on, popping / crackling noises, loud screaching noises, volume will be set on low but will blast on high and will not be able to lower volume even when i turn it down to zero. I have to power off to remedy this problem. sometimes a few times!
Reviewed June 15, 2011
I purchased Akai 60-inch rear projection TV on the Home Shopping Network for about $1800. After one year of use, the TV shuts off by itself and won’t turn back on. There was no help from where we bought it or from Akai customer service representatives. Not to mention, no response back.
This company is a joke and should not be able to sell their junk products in the USA. After 4 years, we still can’t get our TV repaired or even help to fix or replace it. We are still saving to buy a new TV but scared that we are going to run into the same problems.
What’s the point of writing this to them? Thousands of other customers, still to present day, are buying these Akai products and are having the same problems and nothing is being done. Someone please help the hard working folks that spend our hard earned money on a piece of crap product. At least when we buy cars, they have recalls and they are fixed. Why not anything else? Yet, nothing is being done. If we don’t pay our bills, we are the ones in trouble. If we buy a piece of crap TV or electronics, it’s our fault and we are also responsible. Who do we hold responsible if no one listens. I guess it’s just my problem. Help us!
Reviewed Feb. 11, 2011
This 27-inch Akai HDTV will not turn on with the remote. So I emailed the Akai company many times, but there's no response. Do not buy any Akai product, or you will be sorry!
Reviewed Dec. 30, 2010
TV shuts off on its own and will not come back on for about 20 min (sometime). Set is about 2 years old and is a 32 inch. Repair shop does not work on Akais and the one year will not cover repair. Has there been any factory solution for repairs?
Reviewed Dec. 26, 2010
I bought one of these Akai LCD TVs, and yes, just like others, about 2 years later, no TV to watch and out about $600.00 and can't afford another. My husband is disabled so income is low. I wish someone would take these people on in a suit for all who has had to endure this. There are a lot of companies trying to outdo technology and putting bad products out just to fail on us consumers just after warranties are gone. I think they know most people won't buy or can't afford extra warranty. Why else would I buy this price of TV instead of the more expensive ones? If that was the case of replacing TV every 2 years, we all would have the money to spend more on a different product. My last TV that this one replaced was 15 years old or older before it went out. Please, please someone help.
Reviewed Nov. 30, 2010
I purchased an Akai 37" LCD TV from Sam's club around the end of '07 I think it was. Anyway, about a year later, the HDMI port quit working. I didn't think too much of it and switched everything over to component video. Now, just last week, I can't get it to turn on. Seems like the same problem many others are having. The red light doesn't want to turn green and come on. A few times, I was able to just unplug and replug and it turned right on but now that does not work. It would seem to me that this is a common problem with their TVs and I think they should recall or at least fix them.
Reviewed Nov. 16, 2010
This is about the Akia 32" LCD TV. The power supply in these TVs are not properly vented, causing the capacitors in on the board to overheat and "pop". Which will case the no power/picture problem? The capacitors are easily replaced by anyone with a Phillips head screw driver, a soldering iron, and a hour worth of free time. The screens and build quality of these TVs are not that horrible.
Reviewed Nov. 12, 2010
Purchased an Akai 27" LCD TV/DVD combo about 3 years ago. It was frequently necessary to unplug and replug to turn on. Recently the set blacked out while watching it and can't be turned back on. I had to take the DVD player apart to remove the disc. There is no tech support from Akai. I'll be tossing this set and never buying another Akai product.
Reviewed Oct. 31, 2010
I purchased 32" wide screen LCD TV, LCT3285TA in December 2007. The professional installer who also services our DirecTV came in to install it. The first problem was incompatible remote; there was no code to use one remote, so I need one to turn on the TV and one to turn on the DirecTV. I emailed Akai with no response. The installer was unable to get the code so we used two remotes. Now, the TV will black out. We have to wait anywhere from 3 to 5 minutes then it will turn on. We found a website where there were 18 pages of Akai complaints, all with the same problem. When will this product be recalled is my question. My damages are I have a TV that I cannot watch and which I paid over $700 for.
Reviewed Oct. 24, 2010
My Akai TV/DVD player has lost its picture and it seems that almost everyone who buys one has the same problem. Repairmen do not give me a sense that if they fix this problem, my troubles will end; It is less than 3 yrs old. Will the government make the company recall these or do they get away with selling inferior products to the American public?
Reviewed Oct. 17, 2010
Purchased this item in Dec. 2005. Nine after purchasing, the screen went black, under warranty, was fixed. One year later, same thing, cost $125.00 to fix picture never really looked good. Two years later, picture is green! Will never buy an AKAI product again.
Reviewed Sept. 6, 2010
I bought an Akai Micro Music System 2800 about two years ago at Costco--rarely used. But from the start, I had "minor" problems using both the tape and CD players. Remember, "rarely used." Two weeks ago, I decided to spend a day without a TV. Right off, I had problems. After an hour of trying every "gentle" tactic to play the radio, then the CD, then a tape--the tape got tangled and ripped to shreds to get out. I put in the CD and it never played at all. I turned on the radio and could not change stations.
I live alone. It's in my bedroom where only I have been in. Nobody else has ever touched it. I had problems from day one and should have send it back then but it's a ** outfit. Even trying to contact them was impossible. Over $75.00 for a piece of garbage that barely lasted, "probably" 9 to 10 uses--mostly radio. Akai has many complaints from what I have read. Thanks for listening. Any advise would be most gratefully received.
Reviewed Aug. 29, 2010
I am just now finding out that I have been taken advantage of by Akai Inc. I have an Akai 27" LCD (Model #LCT2785TA) that has power problems. If I press the power button to turn off the TV, in order for me to be able to cut it back on, I have to unplug it from the wall and wait about 30 minutes before I plug it back in. Otherwise, the TV will not turn back on. If and when it does power on, I have to reset everything. The audio pops and crackles. No one answers phone calls or returns emails. Like most people, I'm not in a position to spend $700.00 for a TV and have it go out in a couple of years. Then, I can't find a place to get it repaired. I believe Akai should fix or replace this TV at no cost to me.
Reviewed Aug. 28, 2010
Please send me a phone number from Ghaziabad service center because my Akai TV (21 inch) has some problem. Its picture tube was not clear in showing.
Reviewed Aug. 20, 2010
I too have been ripped off by Akai. Purchased a 42" plasma T.V. for over 1000.dollars and 2 and a half years later I hear a pop and there goes the picture but sound is still there. Picture never came back on. Phoned the 1-800-726-4405 and of course they said it's only guaranteed for one year so I'm on my own if I want to have it fixed. How can big companies get away with this? I will never buy another Akai or Samsung who owns Akai again. It's a disgrace how companies get away with this.
I tell every one I know and if I'm in a store and see someone considering buying one I tell them all about these companies and their products and to check with the BBB and they thank me for my input and they walk away from these products. Gives me some satisfaction. If everyone who feels they were ripped off as I do, maybe we can help them to bury themselves.
Reviewed Aug. 14, 2010
I bought this 27" high definition TV two years ago, for $600. After about 12 months, the picture went out, but it still had sound. I could get no help from Radio Shack, and no help from AKAI. I finally found a TV repair shop in Little Rock, AR (60 miles away) that repaired it for $150. Now, one year later, the picture has gone out again! I just read some of the 18 pages of complaints you have against AKAI TVs. Can't something be done to make them responsible for this crap they sold to consumers?
Reviewed Aug. 14, 2010
I am having the same problem with mine. I purchased from Sam's club a couple years ago. The 1st one went out within 4 months and Sam's was happy to replace. Now The replacement is not working. Was able to unplug and plug back in, but after a week of that it quit again.
Reviewed Aug. 10, 2010
I bought an AKAI 32" in December 2007 will no longer turn on. I called AKAI customer service and there's no answer.
Reviewed July 27, 2010
My Akai TV 37" does not turn on. The red light does not turn green. This happen to a lot of people with this same TV is a manufacture problem and they don't want to correct it. We need help, someone to tell them to manufacture good TV's. This is a rip off.
Reviewed July 25, 2010
Same problem as everyone else. It began by making this sound when I turned it on. Then on top of that, the screen began flashing. It took a while for the brightness to settle down. Sometimes the remote won't turn it on or off. I thought it was the batteries, but batteries don't run out that fast.
I bought it at my local Radio Shack, when at the time, they were the only ones selling flatscreens around here. It was around $600.00.
Reviewed July 9, 2010
I purchased the Akai Plasma HDTV model PDP4225M in March 2006 at Sam's Club for $1476 plus the three-year extended service plan. One day, it was working and the next it turns on, it has a sound but has no picture. I had a repairman, which cost $109, come and looked and told me that the part Power PCB (AA9800188A) needs to be replaced, but he cannot get the parts. I could try to find them online and he would install them. I tried calling and emailing but there was no response.
Reviewed July 8, 2010
I have an Akai LCT320ETD that I purchased after Katrina when my main TV went underwater. As of the latest, the picture went out and will not come on regardless of unplugging the power cord, cycling the power switch on and off and feeding it DVD's, then selecting the source back to the TV. Where do I sign up for the lawsuit?
Reviewed July 1, 2010
I have had a 40-inch TV for less than two years and they have had the same problem with no longer being able to keep the TV turned on. An $800 investment that can't be fixed. This item should have been recalled and properly repaired by the company.
Reviewed June 12, 2010
I purchased a 32 inch TV about 3 years about, and couldn't believe that it quit on me so soon. I've tried to contact the company emails etc., never received and results. I inquired about getting it fixed, bad idea a cool 400 it's not worth it. I took it a step further took the back off trying to figure out what's wrong. The results turned out to be half way fried components on the power supply, went online for a power board replacement for that model, can't find any, I was not surprise. Anyone reading this please do not purchase any Akai products bad investment.
Reviewed June 9, 2010
Power supply quit working. No reply from emails sent to service email address. TV cost $550 just over two years ago.
Reviewed June 9, 2010
I bought an Akai 37-inch TV/DVD combo 3 years ago from HEB Plus. For the past month, my TV has been having the same exact problem as everyone else. TV won't turn on with remote or side power button. However, if I remove the power cord from the back and plug it back in, the set usually turns on. Sometimes I have to do this 2-3 times before it will come on, but it eventually does. I hope it doesn't go out completely. I plan on trying a new power cord (same as a PC cord) and seeing if that will solve the issue. We'll see. I'll post again to let you know. Set is useless if it won't turn on.
Reviewed June 7, 2010
Akai 32" wide screen LCD TV/DVD player combo does not turn on. there's no remedy in the manual as to why. I've read consumers' concerns over the same failure.
Reviewed June 7, 2010
My Akai 27-inch went out last month also. The screen will not turn on with the remote, side switch or rocker arm. I have contacted the company asking for any help and haven't received an answer and from what I'm reading from other consumers, there's not much hope. Really, I hate to go TV shopping again.
Reviewed June 4, 2010
I purchased a 32 inch, flat screen Akai television about two years ago at a cost of around $600. I purchased a two year warranty and before the two years were up, the set went out. A repairman came to my home, fixed the set and as many others have attested, it is not working again (five months later). This company is selling defective electronics to consumers and should be investigated. I will have to either pay for the next repair which could cost more than the flat screen is worth or purchase another one. A new 32 inch flat screen will cost a minimum of $600.00.
Reviewed June 1, 2010
I also purchased an Akai LCT3201TD LCD TV/DVD combo from Sam's about a couple years ago and have the same results as everyone else. First you find out no other remote is compatible having to use two separate remotes which I accepted at first, and now it can't be turned on or even repaired. The red light may or may not turn green when turned on and if it does, it turns back red. I have $800.00 thrown in the trash. Ridiculous! If ever a Lemon, the Akai product tops the cake.
Reviewed May 21, 2010
My beautiful 27" Akai TV LCT2701TD will not turn on. The on/off light blinks. What is wrong with my TV? Their operating instructions do not deal with this problem. How can I get it repaired? I paid $700 for this TV at Costco in Florida in 2007.
Reviewed May 18, 2010
My Akai TV/DVD combo will not turn on anymore. I have only owned this TV for about a year, and like many others I have read about, they've had the exact same problem with their TV. You can't turn the thing on either with the remote or the manual button on the side of the TV. I paid a little more than $800.00 for a TV that only lasted for about a year. I will never purchase another product from this company, and likewise, I will discourage anyone I know from doing the same.
Reviewed May 15, 2010
My Akai flat screen DVD combo will not turn on anymore. It happened today so I guess I have to put it in the garbage. At least, I won't have to see the blue screen with their stupid logo anymore. And I will never, ever buy any Akai product anymore or recommend it to anyone. But they probably don’t care because every second a ** is born.
Reviewed May 13, 2010
My problem is the same as everyone else. Turn it on and it turns off by itself after a brief Akai logo flashed. There is nothing to do but file a class action law suit. Thing is how do you start one? And how do you get everyone involved who purchased one without a receipt? Since then, I threw mine away after the warranty expired and I’m upset it costs more to repair it! It was about $300 plus tax. To repair is $175 plus tax that includes the fee to diagnose it. I said no! For $500 I could have gotten a 37" Vizio or Panasonic with a warranty of two years for $60 at Walmart. I want my money back. I’m lucky there are still tubes out there that last decades.
Reviewed May 13, 2010
Like everyone else, I purchased an Akai TV/DVD combo and it just stopped working and is not repairable. $900 gone! This is the most pervasive bad product experience I have seen in a long time. All of our stories are exactly the same. Is there no agency or attorney willing to take on this matter? Akai needs to feel some pain.
Reviewed May 6, 2010
I purchased an Akai TV from Sam's two years ago. It will not turn on with remote or side button. I have to use the rocker switch on the back of the unit for it to do anything at all. It will flash for a second and the blue Akai screen will display very briefly, but then shuts down and the indicator light goes back to red. This appears to be a common problem based on what I've read. It will cost more to repair than to replace. There should be a way for those of us who trusted this company (bad decision, should have done more research) to recoup some of our loss. I do not know if a class action suit would work, but it sure wouldn't hurt. At least it would get the word out to other perspective buyers to be wary and, hopefully, Akai get the message to produce a better quality product.
Reviewed April 30, 2010
I purchased an Akai 1080p 37-inch flatscreen HDTV approximately 5 years ago. I purchased the extended warranty on the TV, which now has expired. I have taken the TV to a repair shop because it would not shut off or come back on with the remote or the side buttons on the TV. When you hit the source button, it will freeze on the DTV and will not move forward through the selection or go backwards. The repair shop stated he is not sure if it is the main board and if he can even get the parts. These TVs cost over a thousand dollars and should at least last more than 1-5 years. The tube TVs lasted at least 15-20 years. No one can find the parts or even repair most of these TVs.
Reviewed April 23, 2010
I purchased an Akai 32" LCD television/DVD combo set with warranty 3.5 years ago. It initially started when the red light turned green for a few seconds, I heard it churning and then turns back to red, not turning on at all. I have unplugged and re-plugged it back into the outlet, replaced the power surge and batteries to remote and still nothing happened, nor will the television turn on using either remote or power button.
After all my failed attempts, I turned the television completely off, unplugged it for several days and then re-plugged and surprise, this worked for 1 day, but now it will not turn on at all. The television is not repairable. There isn't a customer service person to assist because the number in the book was put in the book to take up extra space. Folks can we say "class action suit" against this company? Current economic conditions have not allowed me to replace this non-working piece of **.
Reviewed April 21, 2010
The TV won't turn on. I took it to get the capacitors replaced at a TV repair. The shop worked for a while and started doing the same thing, so I got lucky and it came on. I left it on for 8 months never shutting it off, until someone accidentally shut it off. Now it won't come back on, red light just flashes. The first time I changed the capacitors, the inside of the TV looked like it got very hot and melted some plastic where all the wires come into the power board. I'll never buy another Akai product ever. No customer service, but I do see there are a lot of other brands that have similar problems. Research before you buy and yes, this company needs a class action lawsuit brought against them.
Reviewed April 19, 2010
Purchased an Akai television/DVD set 3.5 years ago. Today, it simply went black, so I went to both the manual then the internet and it seems this is a common complaint and not very much can be done. The TV is not repairable. Cost $500.00.
Reviewed April 17, 2010
I have the same issue as being reported by many others. The TV does not turn on, red light turns green for a few seconds and then turns back to red. The group on eBay is offering to rebuild power supply but Akai is no help. I have owned and used the TV for only ~2.5 years. I am out over $800.
Reviewed April 17, 2010
Bought Akai 61-inch spent over 2000 dollars warranty. Just like everyone else, TV won't come on. I hope someone does something about these guys soon. They are ripping us off. Can't afford to replace this TV.
Reviewed April 16, 2010
We purchased an Akai 27" LCD television with DVD player less than 2 years ago. It started not turning on unless it was unplugged and plugged back in. This worked for a short while and now it will not turn on at all.
I cannot believe the amount of customers that have been affected by this with no recourse. Shame on you Akai. I will never trust Akai products again. This has been a major expense and disappointment for myself and my family. I will pass on this information to anyone considering buying your products.
Reviewed April 12, 2010
It doesn't matter where you bought your Akai TV. That is rhe problem, it is Akai! They should not be allowed to sell any of their products in this country! Like everyone else, my three year old Akai 32" LCD flat screen will not turn on at all! We are out $660!
Reviewed April 12, 2010
Akai LCT3201AD TV does not turn on using either remote or power button. If plug is removed and then reinserted after ca 10 seconds, the TV starts as normal (either remote or power button) and runs with no further problems, until turned off again. Have been unplugging/replugging for several days and it will not vome on at all now. I had to get a TV from a friend because we had nothing to watch and spent all our money on this crap.
Reviewed April 1, 2010
I purchased Akai TV/DVD combo player on 3/31/2006. The product quit working (screen went black) on 03/28/2010. The on/off light was flashing red only, no control of any function either through the remote control or controls on the unit.
Reviewed April 1, 2010
I purchased this TV/DVD combo unit from Costco in November 2006. Last month, it became increasingly difficult to get the unit to turn on and yesterday it will no longer turn on at all. All the same symptoms reported by many other owners of this product. Appeals to AKAI for information are not responded to and it is difficult to find any repair shops that will work of this product or have parts availability. Based on reports from those who invested more money on repairs, it seems wise for me to save my money and move on to a better product. I will never trust the AKAI name again.
Reviewed March 24, 2010
I got Akai TV for Christmas a year ago. I called Sam's Club where it was bought and because my husband lost the receipt, I could not return the product back. I wrote to the company, e-mailed them many times and no satisfaction from them. I have read all the complaints about them and mine is the same, no picture only voice. So what do we do next? The television was only seven months old at the time this happened and now it is over a year. What do I do next? So I am reporting them just like everyone else.
Reviewed March 16, 2010
We purchased an Akai Flatscreen LCD TV/DVD combo from Sam's Club approximately 2 years ago (model LCT3201AD). The TV showed no significant problems until last week when it would not show the picture. The green light comes on, and there is sound, but the picture remains black. No amount of unplugging or troubleshooting has been successful. Akai USA support has been non-responsive. Should there ever be a class action, I would certainly want in.
When purchased from Sam's club, this TV was about $1000. A local repair shop believes it would be over $600 to repair it. I am out the original purchase price and left with the decision of whether to repair or replace our TV. I suspect I will replace it.
Reviewed Feb. 28, 2010
I bought an Akai LCT3201AD 32" LCD/DVD combo from Sam's Club about 1 and a half years ago. It did what everyone else's did in the complaints. I turned it off one night and the next time I turned it on, the green light came on, but it did not come on. I just got a dark blue screen. The sound is working but there is no picture. It seems as though there are many of us out there with the same problem. I think that Akai should make good on their product regardless of whether it is under warranty on not. It should be recalled.
Reviewed Feb. 27, 2010
We bought an Akai 45 inch HDTV for around $1,500 dollars, about 4yrs. ago. On Monday Feb. 23, 2010, the TV short it out and if that wasn't bad enough, the repairman we hired can't get the parts he needs. He says the mfg. has them on back order, so we have been without a TV for 2weeks now, with no end in sight.
Reviewed Feb. 25, 2010
The Akai TV I bought in Costco a couple of years ago is not turning on. I sent few emails and yet no positive response. I’ve spent more than $700. It is an LCD TV/DVD Player combo. It is lot of money for us and to anybody who got this, it’s not even turning on.
Reviewed Feb. 17, 2010
I bought an LCD 32" flat screen Akai TV about two years ago, and just like all the other reviews on your page about them, the TV now does not turn on. It is disturbing to me to see the same review of this product over and over again. Why hasn't anyone done anything about this or a recall been issued? I feel very much taken advantage of. I bought this TV for my children and I am a single mom. I shouldn’t have to have wasted $700.00 on a low end product.
I saved for the TV for 6 months; it was for my kids. To have to put out another $500-$700 on a new TV would cause me to fall very behind on my normal bills. Not to mention the fact that no one in this area is spending extra money due to an enormous amount of lay offs. I expected this TV to last a lot longer than two years.
Reviewed Feb. 16, 2010
Paid 599.99 for Akai LCD and bought the warranty through Sams Club. This was to be a spare TV for our sunroom, hardly ever turned on. We had problems with it and sent it to New York, the closest place to Illinois who repaired this set. We did not get 2 channels and the volume screamed when you turned the set on. it was sent back not repaired. Talked to repairman and complained. He said that it was usually the switch (on,off) that broke on those and did not check it. We sent it back to New York again and he did get the channel in. But then a few months later, the on switch broke. We called them and now the warranty expired at the end of January. We are out of 600.00 plus dollars. Isn't there someone or something that can be done for all of us who got screwed by Akai?
I researched plasma vs LCD TVs and was told that LCD last for years longer than plasma. Last night, my daughter was watching the set, it comes on manually but has a messed up picture than you turn it off and back on again. It seemed ok. 5 minutes into having it on, she yells. There's smoke coming out of the set. I ran in and unplugged it because it was smoking as if it were on fire inside the set.
Reviewed Feb. 12, 2010
I purchased a 42" LCD TV from Price Smart two years ago. Last week, I realized that the TV can no longer be turned on, neither with the remote nor the power button on the side. If you unplug it and tried to turn it on again, it would come on. Now, that does not even work. Akai's "support" e-mail has not responded after 2 weeks. I paid $1,500.00 US for this TV and barely got 2 years service. This is ridiculous!
Reviewed Jan. 30, 2010
We purchased an Akai flat screen TV with DVD player at Sam's Club. Sounds like three years is the magic number. I won't turn on and red light flashes on front. I will never purchase another piece of electronics from Sam's Club. I bought a lemon of a desktop computer, too! We cannot afford to purchase a new one. My husband is not working right now and we have two kids. How can we look them in the face and tell them that we decided to buy a new TV when we have trouble making ends meet?
Reviewed Jan. 27, 2010
I purchased an AKAI television and I was only able to use it for one year and one month before it powered itself off. Looking at the internet, there are a lot of people that have been having the same problem. The repair department could not help me and the repair shop cannot get parts for the TV. The parts department is not answering the phone anymore. Companies should not be allowed to do this. The consumer suffers and loses money. I am stuck with a 42-inch AKAI that does not work and no one can repair it. I lost about $1100.00 on this lemon of a deal.
Reviewed Jan. 26, 2010
We received the 27" LCD DVD Combo Television as a gift just over two years ago. Same story as everyone else, the power shut off and will no longer turn on. I actually had to remove the back of the television to retrieve our Red Box DVD. What a pain.
Reviewed Jan. 25, 2010
Two years ago, I purchased an Akai LCT2721AD Flat screen TV w/CD player from Costco. Like everyone else's Akai TV, the capacitors on the power supply board have fried. Now, it will not turn on, just flashes the red power light on the front of the TV. I have e-mailed the Akai corporate website for support, and I'm still waiting to hear back from them. I have lost $599 and have replaced the TV with a Sony Bravia, which I have not had a single problem with. I lost the purchase price of the Akai TV of $599 + tax.
Reviewed Jan. 22, 2010
I purchased an Akai 32-inch LCD TV/DVD combo from Sam's Club about 3 years ago. The TV worked for the first two and a half years and then started to shut down on its own. It would restart only after a prolonged downtime with the TV being unplugged. It is apparent that this is a widespread problem from reading the other comments on your website. I was about to seek some help from Akai, but it appears that a lot of the other Akai victims tried to do the same with absolutely no response. So now I think it’s time to say goodbye and good riddance to the piece of junk, and chalk this one up to the fact that I didn't do my homework before I bought this inferior product.
Reviewed Jan. 20, 2010
I had never heard of Akai but was in habit of trusting Sam's Club for quality. Akai has broken me of that habit. Caveat Emptor now for everyone. In April 2007, I needed a replacement 27" TV. This one looked nice. It was a bit pricey $599.88 + tax but it was HD ready and it was from Sam's Club. So I bit. I should have smelled a rat when the remote for Comcast cable didn't recognize Akai forcing us to use two remotes to operate the Akai on cable. Now, two years and nine months later, the set develops power trouble. I googled the brand to secure service and what I learned is there is no service, secure or otherwise. Reading the plight of other buyers, I am happy to have gotten almost three years service from this inferior device. An expensive lesson but I can learn. Back to researching every purchase with Consumer Union.
Reviewed Jan. 19, 2010
I purchased an Akai TV in July 2004. I had to have it repaired 7 times. Circuit City, where the TV was purchased, closed. Our protection plan ended, and it couldn't be renewed. Our TV went out again in November for the 8th time.
Reviewed Jan. 14, 2010
I bought a 32" Akai LCD TV with integrated DVD player in July 2008 at BJ's Wholesale Club. Several months ago, we noticed trouble turning the TV on. It is plugged into a surge protector which we had to turn off and back on again while holding the power button on the remote to get the TV to turn on. Three weeks ago, none of our tricks worked and it would not turn on no matter what we did. $700 for a year and a half - what a waste of money and I will never buy this brand again. I also intend on posting to every board I can find. I cannot believe so many people have had the same problem and Akai refuses to acknowledge the problem. We also can't afford to replace it so we moved our bedroom TV out to the living room. What a rip off!
Reviewed Jan. 7, 2010
My AKAI 26" LCD HD Television combo DVD player Model # LCT26Z4AD suddenly stopped coming on, a light flashes then it goes dead. This happened during the summer and I have not been able to find anyone who can fix it. I have seen numerous complaints on your site, and no one has found an answer. This is over $700, the set has had very little use. What can be done about getting some action. I will have to buy another unit and am out over $700!
Reviewed Jan. 6, 2010
I have a MIDI controller machine which is still under warranty by them. The problem is that I emailed them as required and waited three weeks without any response. I called them and left voice mail messages but to no avail. I sent another email to technical support division, why did I even bother? They didn't even return a response for my concerns. All of this is very unjust. They get only 2,330 visits to their site every month and they have many customer representatives. I think that they are just being discriminate because I am a customer who doesn't work for them. And I realized that they are fraudulent and mean to people who purchase at their own risk. Four of my keys aren't working.
Reviewed Jan. 6, 2010
It has been three months since I bought Akai combo 37 inches and it won't turn on--only this red light flashes.
Reviewed Jan. 4, 2010
My 2007 Akai TV DVD combo will not turn on. It flashes red. I purchased it from Sam's Club
Reviewed Dec. 28, 2009
We purchased an Akai TV/DVD combo 27" LCT2721AD on 12/22/06. Now 3 years later, it won't turn on - like all the other comments. We used to be able to turn it off at the plug, plug it in, hold the DVD down, and on it would come. We called Costco and they had us do a few things and zap, red lights blinking and no picture. Why isn't someone stopping the sale of these TVs? Why are they allowed to not answer emails and phone calls from us?
Reviewed Dec. 28, 2009
I purchased my 42" Akai Plasma TV from Costco and it started acting up on me after my warranty has expired. All my buttons on the remote and TV itself have frozen and every feature has maxed out creating loud volumes, picture distorted, etc. I was trying to locate a service depot here in the Capital City of Edmonton, AB Canada and cannot get any response from Akai.
Reviewed Dec. 28, 2009
I purchased three Akai TVs in 2006. Occasionally, I have a problem with it turning on, but then we would unplug and then it would reset itself. Now, one of the three just decided to stop working altogether. I changed the power cords to see if it was that, but it was not. We have written to Akai on numerous occasions, even when we would have on and off problems, but of course they have never responded. We purchased these TVs in Sam's Club, and I feel that Sam's Club should also take ownership especially when they always want to sell you a product they stand behind. I'm another unsatisfied customer. Shame on you, Akai!
Reviewed Dec. 27, 2009
Same problem as everyone else. The TV won't turn on. After reading this, I'm sorry that I spent money on this company. $895.00 on a usage of 1 year out of 3.
Reviewed Dec. 23, 2009
I purchased an Akai brand LCD television model no. LCT2785TA from a Walmart in Madison, WI on or about August of 2006. The unit will not turn on. I have tried repeatedly to reach customer service at their 800 number and through the email addresses listed on their website, but they have not once responded to me. This has gone on for months. I have experienced considerable frustration, anger, and disillusionment from this company acting invisible and not allowing a way to truly access them for service repair / parts information.
Reviewed Dec. 21, 2009
I purchased a 27" Akai LCD TV (model 2701TD) from Costco in September 2006. It quit. Just a blinking red light on the infrared detector on front. It's probably the power supply. That seems to be a major problem with this brand (and also Samsung, which makes the Akai brand). Beware. Don't buy Akai. It was an $800 TV and now we just have to throw it away. Almost impossible to get parts and service.
Reviewed Dec. 19, 2009
I purchased two 32" Akai LCD televisions at approximately the same time. Both of mine have the same power supply problems others on this site have experienced. Akai has to know they have a problem and have chosen to do nothing to remedy the issue. I will never again purchase anything with the Akai name. I will not shop in a store that carries Akai. Obviously, if a store carries Akai, their buyers are not very good at selecting products; therefore the quality of everything in the store is suspect. I am out $1,300 for the defective products.
Reviewed Dec. 15, 2009
I was just reading about the Akai LCD TV's that won't turn on all of a sudden. Mine just did that. I feel for all of you who have had this problem happen. My pocket book will not allow me to purchase a new TV right now with tough times ahead. Thanks a lot, Akai!
Reviewed Dec. 11, 2009
I bought an Akai 42" HDTV and we had it for less than two years. I got up one morning and it will not turn on. I tried everything to no avail. What a piece of junk. My $900.00 just went down the drain. No one will work on these sets. If there is a law suit, I would like to be part of it.
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I purchased an Akai LCT3201AD 32" widescreen LCD TV/DVD player combo on October 16, 2006 for a purchase price of $899.99 + tax from BJ's Wholesale Club. About a year and a half after purchase, the remote stopped working and was not replaceable by Akai. Not too shortly after that, the TV would not turn on. I inquired to Akai and of course, it was out of warranty so I had it repaired at a $400.00 cost. I was told it was the power supply. Not 4 months after the repair, it is not working again for the same reason I had it repaired the first time.
I have made numerous attempts to contact Akai customer "care" center by telephone and email, no one has ever responded. Very frustrating. I even went on the Akai worldwide website and emailed my dissatisfaction with no response. I feel that I was sold a lemon television and they are not willing to stand behind their products. A television for $1,300.00 (after cost of repair) should still be working after 2 1/2 years. I have contacted BJ's Wholesale Club and will see when the operations manager returns from vacation if they will be able to replace the TV or be able to contact the distributor on my behalf.
I want BJ's to know that they should no longer carry Akai products. They are ripping consumers off. Evidently, their customer care center really does not care at all. If you'll look in the manual that was supplied with the TV, there is no address to contact them by mail or on their website. I will be willing to pursue this until I receive a resolution. It is the principle of the fact that Akai wants to ignore dissatisfied consumers until they give up and go away. I spent $400.00 more for a TV that should be working and being ignored by Akai.
Reviewed Sept. 1, 2009
I purchased an Akai 32"LCD TV/DVD player combo for $1000 3 years ago. It has stopped working. I have tried contacting Akai by phone and internet. There is no response. It's like they no longer exist. I am all for a class action suit. Count me in.
Reviewed Sept. 1, 2009
I bought an Akai TV for $835 2 years and one month ago, and it just quit working. The green light comes on, but no picture or sound comes out. This is the second time this has happened with Akai to me. The first time, Costco gave me all my money back. Well, this time, they will not refund on Akai televisions after the 2-year time frame. I guess Costco got smart, and they don't carry that brand anymore. This is crazy. After seeing these posts, I would say a lawsuit would be in order. Sign me up. Thanks.
Reviewed Aug. 28, 2009
I purchased an Akai TV 1 year and a half ago and got the same problem. The TV just shuts off when it feels like it. After calling Akai several times to no avail, I took it to a local TV repair shop. They claimed they can fix it for $230, I had it fixed and two months later it did the same thing. I am now out over $700 for this piece of junk TV. I want to be included in any class action suit with Akai.
Reviewed Aug. 24, 2009
My two year old Akai TV will not turn on. It remains in red (standby mode) and will not turn on no matter what I do. I have turned off all power and waited, nothing. Trying to contact anyone at Akai is fruitless. After reading the other problems so many people have had, if there is ever a class action law suit filed, I want to be a part of it. I will have to replace this 2 year old TV. I am a single 64 year old woman who does not have the money to replace it.
Reviewed Aug. 6, 2009
I've had my Akai LCT32Z5TA LCD TV for two years now. And just like many of the complaints here, it just stopped working. It won't even turn on. It worked perfectly fine for two years, and this morning? Nada. Judging by the other posts, I won't even waste my time with Akai's "customer service". I'm just going to replace it outright. Thanks for the $400 paperweight, Akai. Consequences: $400 + tax, wasted.
Reviewed July 30, 2009
My TV won't turn on. I have tried unplugging it and plugging it in multiple times. At first, after multiple tries, it came back on. Then, it stopped altogether. I used a diagnostic service and they told me that the main board needs to be replaced, but there are no technicians in this area that will work on Akai TVs.
Reviewed July 24, 2009
I purchased a 42" plasma TV from eCost.com on 9/3/08. Around 10/8/08, a black stripe appeared down the right side of the screen. I have emailed Akai USA and made several phone calls only to be ignored. I finally tracked down the phone number for the CEO of Customer Relations, Mr. Philip Asherian and left a voice mail for him.
Reviewed July 10, 2009
I bought an Akai LCT3285TA flat screen less than a year ago for $650.00 and just like all these other people's complaints, yep, it won't turn on anymore. I tried the unplugging thing for a while and it worked for awhile. The TV doesn't work anymore. Lame.
Reviewed July 5, 2009
I bought 20” flat screen LCD, about 2 years ago, and today, it will not turn on. Red light keeps blinking. Just read all the complaints and I'm sure there is plenty more. We should figure out the next step to a lawsuit. We all have records of emailing the tech support and evidence of us trying to rectify the problem. What is the next step?
Reviewed July 4, 2009
What a joke! I couldn't believe all the complaints I read about this product! The same thing happened to me, although, I feel kind of lucky because only the remote stopped working (so far). Same thing here, there was no response from customer service through e-mail and voicemail. Nothing, as if they don't exist! In my eyes, these people should be ordered by the government to refund everyone!
Reviewed July 3, 2009
For about a month now, the thing just won't power out of standby to 'on'. It is getting power to the unit. I can hear the high electrical pitch of a powered TV and the standby light is on and red. Unplugging it worked for a while. Now, just nothing. I checked the auto power settings before it finally crapped out for good all seemed correct. There is never anyone at the tech support #, just a voicemail message saying that one can leave a message but that emails will be answered first and in the order received. Based on the number of complaints I've seen with the same or similar issues, I have no prayer of hearing from them before my patience expires and since I'm 85 years old, I might run out of time waiting.
Reviewed June 30, 2009
I bought this pile of junk on 12/07 at Office Depot in Munhall for $700.00. We were happy for the last year and a half. Then it started to just cut off when you turn on to a HD channel. Last night was the end of our 32-inch TV lct3285ta. It just stop working so I went on the web to get some help from (AKIA) and found out that you must pay a fee to just start talking to the service people and you still get no answer to get it fix. Someone should contact their federal rep and let them know what's going on. Now we must pay another $700.00 to $1,000.00 to get another TV plus tax and gas and our time. I am a sick man who has had three major operations in the last 10 months and it's very difficult to get around.
Reviewed June 22, 2009
I purchased my 32" Akai television about 2 years ago, and it worked fine up until about a week ago. The TV just powers off without warning, and sometimes, it will come back on and sometimes it won't. I have not been able to get in contact with anyone from Akai, and Radio Shack will not let me return it there due to it being out of their warranty. I don't know what to do.
Reviewed June 13, 2009
I have had my 27" color TV with DVD for almost 7 months. I came home and turned it on and it turned itself off. Then the red light started flashing and I couldn't get it to come back on. Before this, I was having trouble with the remote, so I bought a new one. I couldn't get it to work on the TV, then the remote that came with the TV started working again. I carried the TV to the repair shop and was told it was the power supply unit and it would cost $300.00. So I told him not to fix it. I live on a fixed income. I really don't think these companies making products like these that don't last should stay in business.
Reviewed June 12, 2009
I bought an Akai LCT37Z6TA 37" flat screen TV two years ago for $1,000.00 and now, it doesn't turn on. I can't find anyone to fix it so we now we have to buy a new TV.
Reviewed June 9, 2009
Like many others who purchased the Akai LCT 2715, it will not power on. The light turns green when you press the power button, then, almost immediately turns red. I feel violated in two ways. The fact is that I purchased an inferior product and also recommended it to my father-in-law who suffered that same fate. We still have the TV waiting for an ultimate result from someone. What do we do? That fact that I lost over $400 in the deal doesn't sit well in this economy. We just can afford to purchase a high dollar item similar to this with a shelf life of less than a year.
Reviewed June 8, 2009
I purchase an Akai LCD flat panel 27" TV on 12/12/2008, and it stopped working on 05/08/2009. I tried to contact Akai USA three times by email, and three times by telephone, and have received no replies at all. The TV is supposed to be under warranty for a year, but I can't get hold of anybody. As a result, I am out the $399.00 that I paid for the TV, and will probably have to spend more on another, if I can't get this fixed.
Reviewed June 8, 2009
I purchased an Akai LCD flat panel 27" TV on 12/12/2008 and it stopped working on 05/08/2009. I tried to contact Akai USA three times by email and three times by telephone and have received no reply at all. The TV is supposed to be under warranty for a year but I can't get a hold of anybody. As a result, I am out the $399 that I paid for the TV and will probably have to spend more on another if I can't get this fixed.
Reviewed June 8, 2009
In February 2007, I purchased a 27" flat screen Akai HDTV from Radio Shack. In May 2009, the TV will no longer come on with either the manual switch or remote. The warranty is expired. I can't find any repair service that will service this brand. I have read of numerous complaints about this Akai Company. I would like to be included in a class action suit, if there is any. Cost of TV is $574.99 plus $31.62 in taxes. Total cost is $606.61 FedEx charge to ship to warranty service is $67.88. It wouldn't scan channels.
Reviewed June 5, 2009
I bought an Akai 32" TV on 09/2006. Just recently the TV will not turn on, or maybe after many tries it will eventually come on. After spending almost $1,000 less than 3 years ago, I feel this is not right. The company cannot be reached nor can TV be repaired. The economic consequences have a terrible impact on family to find a replacement that will work after spending that much money and be able to trust other companies, especially one that’s from overseas where they can not be held responsible. I only want TVs that are made in USA and have a warranty I can trust.
Reviewed June 5, 2009
I bought an Akai TV about 2 years ago. It doesn't work anymore. It cost $550. That is unacceptable for only 2 years of ownership. I am amazed at all the other reviews of this TV. They are so similar to my problem. I really think a lawsuit is in order. I have to go buy a new TV and I really can't afford one right now.
Reviewed June 3, 2009
I bought an Akai TV from Walmart one year ago. The TV now will no longer turn on. I use the remote and the green light appears and then goes right back to red. For $650.00 for one year of use, I feel I was scammed. The worst part of it all is that I cannot even reach a person at Akai to speak with them. I have been trying to contact for quite some time and the warranty has now expired a week ago. Please help.
Reviewed May 29, 2009
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My Akai TV is on warranty period, but they have told me that they have no parts. So the Berhampur Servicing Center was unable to repair for the last one month.
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Akai plays the game of sell and hide from customers. Providing contact #s that leads to nowhere is their way of forcing customers to give up. I bought 42 full HD LCD LCT$@Z&TAP. I called a tech support #, and was routed to another #. That #323 281 0782 request that I should email my concerns. I did and they responded that someone would get in touch by email later. They flat out lied. I went to their website which is in Singapore. Their Contact Us site gave me a # in Canada. This Corp. should be put out business or banned from doing business in the USA. I am ready to sign on to a class action against these fraud mongers.
I paid 799.00 for a 42 flat panel and from what I can tell do not have a coaxial cable wired into the rear of the unit but shows the diagram in the setup manual. As a customer, I think I should have the right to answers from Akai by tech support. I am on a retirement income and 799.00 is not a giveaway. I need help with this heinous giant. I have read complaints with Akai. They are incredible.
Reviewed Dec. 2, 2008
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Reviewed Aug. 27, 2008
I was given an AKAI 27 in flat screen tv for my birthday January 2008. August 1,2008 the TV stopped powering on from the TV or remote. It took me 5 days to determine who should be called regarding the tv repair. I called the store where my daughter purchased and was advised I had to speak with the manager who was out until Friday, August 5, 2008. While waiting, I called the service number that was in the technical assistance book and was told I needed to call the store where the tv was purchased.I called the store again and got a different person and they gave me a number for the AKAI technical support line. I called the tech support line for AKAI and reached a support person who took the complaint, but advised that I would have to send a copy of the receipt before they could continue.
On August 8, 2008 I sent a copy of the complaint number assigned to me along with a copy of the receipt, name, address, phone number and e-mail address to AKAI tech support. The person taking the complaint advised that I would receive an e-mail within 3 days on the complaint. After 3 days I did not receive an e-mail or call so I called AKAI tech support line again and was advised they needed the serial # before thay could make a determination. I gave them the information on August 13, 2008 and was told someone from a company called Audio Vedio Specialist located in Decatur, Alabama; this company is over 80 miles.
On August 14 I received a call from Audio Video Specialist stating that I was scheduled for a service call on Monday, August 18, 2008 from the hours of 12:00noon to 5:00pm. I received a call around 1:15pm on August 18, 2008 and was advised they were 15 minutes from my house because the ha a cancellation. I advised the service tech that it takes me 30 minutes to get home. The waited for me only not to repair the TV. I was told they don't carry parts on the TV and have to make the service call to make sure there is a problem with the tv. I was advised a part had to be ordered and I would be contacted by Friday to set-up a day for them to return to put in the part. Well today is Tuesday, August 26, 2008 and I have not been able to reach the Audio Video Specialist Company
Reviewed Aug. 16, 2008
Purchased an Akai LCT3285A flat panel television on Dec 2006. After a year and a half later, the LCD flat panel TV started showing symptoms of shutting off after an hour of use. Other Akai owners on the internet have written the same thing or have various other issues. The commonality of all complaints is that the problem happens after the warranty period.
I was able to get a reimbursement from my credit card company for the cost to repair the LCD TV or opt to purchase another instead, which is what I did. Unfortunately, for those who don't have that opportunity, they're are stuck with an expense to get it repair, or simply just lost over five hundred dollars.
Reviewed Aug. 11, 2008
The only high definition TV I have burnt out June 30th. I figured I would take it to Sears granted the store was really close to my house (nearly within walking distance). I have always taken my equipment to Sears and never had a problem with the repair center until now. I put the TV in the original box, and had to put the stand and remote in a separate box (happened to have a 10x8 shipping label with my address on it) to ensure the metal rods don't scratch up the TV after it is shipped. I took my Akai 37 inch TV into the repair center to get repaired July 3rd, 2008 (at 1PM). I informed the employee to put a little bit of popcorn into the box since I did not have all 4 pieces of styrofoam that came with the TV (wanted to ensure it was safe when sent to repair center in Torrance). We were told that in 1 week the TV would be ready to be picked up.
A week goes by, no one calls my phone number I left for sears. I figured I would drop in and check on the status as trying to call that department makes you hold on for 1min 34 seconds before hanging up on you, with no voice mail. I arrive on July 10th at 3:10PM approximately one week after dropping off the TV. I walk in to the repair center as an employee walks out to help a customer and get a glimpse of my TV sitting 5 feet from the double doors. I wait patiently until it is my turn to be serviced for the repair pick up. An employee brings the TV out and informs me it could not be repaired as it was over 27 inches + it was an Akai.
I figured no big deal I can take it somewhere else, until I found out something very interesting. I ask the employee where the second box is, he then replies and informs me there isn't a second box with the TV. I inform the employee the box was brought in by me & without that box the TV itself was useless. Sal Martinez began to discuss an option such as a refund for the diagnostic fee, in which I informed him the box was shipped to the repair center and not diagnosed (refund & cost were no longer part of the conversation after that it was established the box's packaging tape wasn't broken). One of the employees in the back says "I saw that box a few hours ago." I was informed by Sal Martinez the box would be found within 24 hours, and given a torn piece of a paper that said Sal M. and given a number which did not have a voice mail nor was ever picked up.
I went home, opened the box to come to a horrifying conclusion, when they shipped the box they had not added any popcorn to the box almost ensuring damage during shipment (you never know how the postal service will handle your box). There is a 35% chance the TV cannot be repaired even with the stand and the remote if it has been dropped without the popcorn the employee told me he would add (I will update this complaint with his name when I go in tomorrow).
The next day I return after calling that number 3 times having it hang up on me at exactly 1 min 34 seconds, and was told by Sal Martinez to come back in 24 hours. 24 hours later I return, still no response, only this time Sal Martinez isn't there and a African American manager within the repair center(who I believe is doing his job better then anyone I spoke with in the store) who told me he would email Sal Martinez & I would receive either a email or a call within 24 hours (I left him my cell phone number). 72 hours passes...
call Sears and ask to speak with a manager at the Ventura store. No one picks up, so I call again and ask to speak with any manager currently available. It rings... and similar to the number Sal Martinez gave me, it hangs up after 6-8 rings. I call again the next day and ask to be forwarded to the complaint department. Instead of the complaint department I am sent to the very same place I had just called (477-3200 + press 0). So I figured I'd just go back in the store since I found out pressing 0 doesn't take you to a operator in the store. 24 hours later I go in to the store to speak with a manager. When I show up at sears I have a manager paged to the front where customer service is, so I could speak with him regarding my problem.
A manager named Jeff W. (not sure if last name is spelled correctly, but he is a assistant store manager) greets himself and I bring him up to speed. Jeff informs me after I explain what happened that Sal M. was not at the repair center the day of the loss & there was not a second box when the TV was brought in. I inform Jeff that I bought it in personally & personally spoke with Sal M. as well as had his name written down BY HIM with a phone number which turned out to be useless. Jeff again assures me (I don't know how he believes he was assuring me) there was not a second box with that TV. I inform him again I had brought the box in with my tv and the shipping label was only on the box they happened to lose. Jeff gives me his business card and informs me to send him an email with the contents of the box.
I go home and immediately within 45 minutes of receiving the business card send him an e-mail with the contents of the box as well as the shipping address information that was attached to the side of the box (in a plastic case so I knew one of the employees had to rip it off in order for them to ship it or cover it with their shipping label). Another 72 hours passes by (Date:July 21st 2008) so I call sears again, ask to speak to Jeff W., I was informed he was not there. I send him another email to ensure it went through (sometimes checking sent mail just isn't enough).
72 hours passes by, its now July 24th, nearly 2 weeks after I had picked up the TV.. I was beginning to get mad granted the Olympics would be on TV soon and I did not want to miss it. During this 2 week period my xbox 360 and wii were unable to be used & my morale was beginning to drop at work. I no longer had the entertainment I spent so much money to be able to enjoy. I figured it was time to escalate the problem to a complaint department even though the first time I tried it was smacked down by a incompetent employee.
It is now July 26th, I finally get to a "Executive Complaint Department" who supposedly reports directly to corporate. I greet the representative, Marina and bring her up to speed with what has happened so far. She informs me she will call the store and see what the deal is. I inform her she was better off saving her breath since there IS NOT a voice mail for any of the managers in the store. She attempts to call the managers and within 5 minutes quickly realizes I was right. Marina informs me she has sent a notification to the store and to corporate which supposedly charges the store $175 (I dont know about you, but emails last time I checked were free so I figured this notice was just to make me feel better which it did for all of about... 5 minutes).
24 hours passes, no call, another 24, and another 24. At this point I'm beginning to feel a dark cloud pass over me and feel I'm beginning to fight for my sanity, and go to the store and inform jeff if I am not contacted within 72 hours I would call the police (I know its a civil manner but I wanted to see just how far Sears was willing to take it). Jeff tells me he did not receive an email, which infuriates and makes me tell Jeff I was tired of this [Exploitive deleted] and shouldn't have to go through this. I told Jeff all his employees needed to do was look at the manufacturer & the model number to quickly inform me the TV could not be repaired. I told Jeff to grab a piece of paper and write down the contents of the box. I inform him the 2 short black rods screw into a longer black rod which creates a U shape, which screws into the plastic base which then the TV is placed onto that U shape and locks in. Jeff writes down the information and I tell him not to forget about the remote (July 29th).
That was the last time I contacted Sears, it is now August 11th, 2008. I have come to the conclusion Sears is no longer interested in reimbursing me for the stand and remote which I just found out is going to cost $300. $76 for the remote, $224 for the stand since it is a spare part almost no one ever needs so they needed to refurbish a stand just for my TV. I post here as I feel I should not have to speak with a lawyer, and the channels you would normally stay away from I feel I need to utilize in order to possibly resolve this issue.
I have been through way to much these past 5 weeks with Sears hanging over my head just out of reach & my work morale falling as each day passes, and I believe at this point Sears needs to give me a TV of equal value, size, features as at this point this is my last attempt at allowing this to be a civil manner. Escalating this issue at this point would involve the consumers union as another owner of this TV (it was split between 2 others) is a member of that organization and believes if she needs to escalate it, the problem won't just be resolved.
Reviewed July 25, 2008
I purchased a 20inch Akai LCD television in 2006 August. In September 2007, it stopped working. I called Akai at five times trying to get some help and kept getting the run around. I would be on hold for 30 minutes to an hour waiting for a response. When I finally reached someone in September, I was told there was nothing they could do because my warranty was out and there was nothing they could do about. I have read hundreds of complaints from others and want to know why there is not a class action suit against Akai. It is apparent with this company's product it was only designed to last a year. It is also clear that these televisions are poorly made and defective. It is time for the grieving customers to get justice and be compensated. Please submit these complaints that will actually do something about it. Thanks
I was stuck with a television that no longer worked and out of $400.00. the repairman said it would cost $100.00 for him to look at it. He also stated if its any bulbs it could range from $200.0 to $600.00. I had to go without televison for two months until I borrowed a 13inch from a friend. I don't go anywhere, so the tv is the only entertainment I have. Of course, I am grateful to my friend for the loan of her son's tv, but it is so small. The 20 inch was perfect for my room and site.
Reviewed June 10, 2008
I had bought a tv made by Akai back in January 2008. I took the tv home and hooked it up, and it worked for about two weeks before the screen blew out. I called customer service and they said the process to get the tv to their warehouse and evaluated would take anywhere from 2-8 wks. Then finally after 3 1/2 months had passed someone finally came to get my tv from my house. Then it was suppose to take another 4 weeks for me to recieve my brand new replacement tv.
A tv came to my house that was suppose to be my replacement but it was actually the same exact tv that i had sent to them. I refused it and had the trucking company send it back May 21 2008. It is now June 10th and I finally got to speak with someone after several attempts through voicemails and emails. I spoke with Jackie and she told me that they sent my television today but since they dont have any brand new replacement 42 in tv she sent me a refurbished one. When I was told that I would recieve a brand new one. Somebody should really penalize this company in some ways because they get our money as consumers and we cant do anything but wait and be out of pocket.
Reviewed Feb. 11, 2008
I have contacted akai my 42 inch tv doesnt work they have been not responseing or email back Very time i can there is a differnet reason for way they havent done nothing and in the mean time i have to rent a tv that cost 42.38 a week and this has been going on scents dec2 2007
Reviewed Dec. 28, 2007
Reviewed June 26, 2007
There remove my 42in plasma tv for repair 8-16-2006 and it is sitting in there repair center AID in flushing Queens and nothing is being done and i send faxes,phone calls and no respond
Reviewed April 16, 2007
I purchased an Akai PDP5016H 50 inch Plasma television on 3/8/06 on clearance from Sams Club in Woodbridge Va. It needed service work because the picture develops lines and the whole screen begins to flicker after it warms up.I called Akai service dept. and was so busy message said to leave name # and description and they would call me, they never did. Two days later I called them backand spoke to Chris. He told me to fax in my receipt along with my full name address phone # and model # and serial # and it could be up to 10 days I said ok and faxed the information in. 10 days came and went so did 20 days.
When I asked if they had got my fax they said yes but they were having a hard time finding a service repair shop in my area, I told them thanks for communicating that back to me.It took a month before they would eventually get KWS electronics to come out to service it. Darrell the serviceman for KWS determined it needed a main circuit board and put in an order for it from Akai, said usually takes about a month for ordered parts, a month and a half went by and no contact so I called Paul The service manager with KWS and he was surprised it hadn't come in yet so he said he would fire off an E-Mail to Akai service dept and get back with me the next day,
No reply so I called him back 3 days later and he said they hadn't responded to the first E-Mail so he sent a second one after that and was still waiting. Well another 3 weeks went by and I ended up E-mailing a gentleman by the name of Rodney Rad (The publicist for Akai) and explained the poor service I was getting and that I had left a message on the voice mail of Ana Tejada the service dept.supervisor on 6-21-06 at (818) 466 2043 she never returned my call.
I asked him i f it was unreasonable to expect service like this and could he help, Two days later KWS calls and says the board would be in in a week and would come and put it in which they did but the television wouldn't even power on with it in so he had to put the old board back in and order another, this was early Sept. Well I kept waiting and around April 2nd of 2007 I called KWS to check on the status of the part, Paul asked me if Akai hadn't called me about a replacement tv as the parts were hard to come by.
As were some other akai tv's KWS were working on I told him no they never bothered. On 4-9-07 I talked to Eric who told me to fax him the receipt which i did and he never bothered getting back to me. I called on 4-11-07 and spoke to a person named David badge # 3072 at 5:10 pm and he said the screen said main board no longer available and said obsolete. The # above for Eric Ronemaker is his fax # as he did not give me his regular #. This has been a nightmare from the time they didn't bother returning my very first call, can you all please help? Thank You and may God bless you richly!!!
The television gives me a headache if I try to watch it when it flickers. The serviceman from KWS when he first seen it said uhm a strobe light.
Reviewed March 11, 2006
I purchased an Akai 54 Projection TV, model # PTH5498 in the summer of 2003. In november of 2004 the tv's picture and color messed up. I had it fixed at a local TV repair place. They replaced two IC Convergence chips, # STK 392-040 orig. Total cost was $300.00. Last year July 2005, the same problem happened again. I called the same place that fixed it the first time and was told it would probably cost around the same amount to have it fixed again. I talked it over with my wife and we decided to purchase a new tv instead. We decided if this TV costs us $300.00 every 8 to 12 months, then a new TV was the answer.
I contacted Akai through there web site numerous times requesting they help out in this matter. I told them the problem I was having and if the could provide a better replacement IC chip. To date they have not responded. The last time I notified them was a couple months ago. I am frustrated that they could not even respond.
Akai Company Information
- Company Name:
- Akai
- Website:
- akai.com