LA fitness Reviews

Had a membership to use all gyms I was told, and they have a little over a handful of Signature Gyms they don't tell you about, even though you join up to use all gyms. They charge your credit card a inter-club charge on your credit card and don't warn you in person. Talked to the main office and they said $15 more a month for their Signature club and I told them when I joined up I was told all gyms and they don't care and try to make you pay another fee after being a member of 15 years all together. The main office says no fee after telling him to cancel my membership and when I go to the gym they try to charge a extra fee and they lie about maybe other gyms weren't around. I tell them to cancel my membership and they cancel and I have to pay another month and half.

PLEASE avoid this company like the plague!! They are tricky, deceitful, and once they have your credit card - they take what they can get, however they can get it. I signed up for six months of personal training, they got my credit card and they took 12 MONTHS WORTH!!! I am in a runaround nightmare. They DON’T care. They say the person I need to talk to isn't there or go to this other club to discuss the issue or literally the operations manager in Apple Valley (Krista **) told me she was too busy and to GO AWAY. Seriously. Please don't make the same mistake - avoid this place and the personal training - if you value your money!!

Re LA FITNESS account number **. My husband signed up with LA Fitness 20 years ago. He has not used his membership in approximately a year, LA Fitness called Compass, our bank, and sent the contract, and compass gave them our new debit card number, where they deducted ALL "past due" monthly dues. Keep in mind, he has not even used this service in a YEAR.

They misled my son into a full year of personal trainer sessions at $180 a month after telling him it was for just a month to try it out! Then said, "It was a contract and you signed it." Totally unprofessional and try to mislead and get you signed up. Stay as far away from these people as you can. Hope this keeps someone from falling into their trap.

I'm a customer for many years and when I tried to cancel just because I have membership at YMCA so I take my kids they told me to send form and then sent me email that I have to pay another year or $149 Cancellation fee. And customer service are very rude when you talk about cancellation but very nice when you call for new membership. I called my bank to stop paying them. There is a lot of competition now not like before and they should understand that.

I have been a member at LA Fitness for many years, but no more since they cancelled it when I decided I am not getting their personal training. The customer service has become so horrible. First, I tried to cancel personal the very day I signed for it, but no one was calling me back, I was in my 3 day rescission period, so to be sure I sent certified letters because it was obvious that they were ignoring me on purpose.

We signed up for personal training in January 2019, end of July both me and my husband lost our jobs and no longer have an income. Customer service is unwilling to help, they refuse to transfer me to a manager - say they will call me back and don't call me back. We want to keep the monthly membership, just cancel the personal trainings due to the financial hardship. It is crazy that hardship is not an option to cancel personal trainings. We cannot afford to pay $200 a month for training. I have been calling since July 25th and they do not even have records of my call July 25th from what the rep told me today. They keep refusing to transfer me to a manager! Totally unacceptable and horrible customer service. The rep that supported me today was super rude as well. At this point I am just wanting to cancel all my cc and move to another gym.

Filthy and unorganized! The women's bathroom is disgusting (I say that lightly), toilet paper on the floor, bathrooms floors are usually soaked. Toilets are a health hazard with urine and feces even on the outside of the toilets. The soap dispensers give you a brown sludge (pictured) and not soap. Planet Fitness next door has a large crowd as well, yet that gym is always clean - go figure - but I need my squat rack, so I endure this pain. I have complained to management plenty of times, but they don't care. Hopefully, new management will be the resolution! Fingers crossed!

At the Stoneham, Massachusetts facility, 4 of the 10 televisions that are suspended from the ceiling in front of the treadmills & cycles are tuned to CNN - none are tuned to Fox News. I have complained to the local management who tell me that the TV's are controlled by Corporate in Los Angeles. When I write to LA Corporate they tell me to talk to the local manager. I think that the moonbats in LA don't want members getting a point of view different from the Fake News on CNN.

I went for a tour of the facility at the 3600 University Blvd West in Jacksonville, Florida and I was asked for 2 pieces of ID to issue me a pass, so I gave them my DL and a credit card. I was there for 10 minutes. I did not like the place so I left. Six days later they billed me for a membership fee. I went to the place to complaint and they show me a contract with a fake signature. I HAVE A COPY OF THE DOCUMENT and I intend to posted on YouTube. I complained to the manager and soon after that I started to get harassing phone call. That is why you have such a bad rating LA Fitness.

The Deerfield Beach, Florida pool has consistently FILTHY, with trash floating in the pool. The white tiles are black with dirt, the water is cloudy, the pool itself is in disrepair and peeling and falling apart. Avoid this place so you don't get sick!

This is the most horrible system to login if you forgot your password. I had to look for my contract which I signed in 2012 (7 years ago). Are serious... This is not the last issues that come up. Next, it was asking me to enter the first 5 digits of the the account number from the payment is taking place. If it is an "account number" so it is the number from your check or bank statement and not a card number. Also, the explanation to this step is showing the card which is crossed which check next to it with account number in green. I tried multiple times to enter the first 5 digits and every time the system couldn't confirm my account. I was so frustrated...

Sat down to get information about membership with JP and several times I asked about fees. Not only was I not told about annual fee after 2 months membership but he deliberately omitted that information when asked if there were any other fees other than the initiation fee and monthly charges. He told me that there was no cancelation fee but nothing about annual fee after 2 months. When I returned to JP and asked about the fee, he told that me he had mentioned it in his presentation (I know he did not mention it) and that it's in the contract I signed. He stated that same thing happens to a lot of people (being surprised about annual fee). Maybe it's because he fails to mention anything about the annual fee at 2 months!!!! I might add, the contract was on the computer and makes it much harder to review.

Hi, I had very bad experience of LA fitness in McCandless, Ross township, Allegheny County, Pittsburgh PA. Me and my family enrolled with this gym few months back, they charged for two months upfront and they didn't tell that the amount will be autodeducted monthly and two months they charged are for first and last months and they didn't tell that is not refundable. They should have told us all these details when we signed the contract. There is no transparency. And when we cancelled the membership, they returned only for 1 person from family. This is very disgusting. The person name is Nick who we dealt with. Very very worst experience.

To Whom It May Concern, I’m composing this letter to explain an alarming incident that happened at one of your locations in Houston, TX. Before I go into an explanation, I want to first say how dissatisfied we are in the way this matter was handled, the disregard of policy, and lack of customer service to tenured members.

My mother and I went to gym one day with 4 day guest pass she receive from a LA fitness employee so that she can use. She talked with the manager and said that they need an ID for guest pass. My mother forgot about her ID, and she was having problems with manager with making an exception. I was there and my father was there to vouch for her, and the manager still said no. I even said could you let my mother take the class, and he still said "no." I was not told you need an ID for a guest pass.

I went to Raymond so-called manager with an issue. At the Glendale Heights LA Fitness location. I would like to know where they find these people and then make them managers. I really thought I was speaking to a 6-Year-old. My issue was poorly handled. I walked away scratching my head. Wondering what just happened? Was I speaking a foreign language or do I have 2 heads. I think you're getting the picture as to where I'm going with this. The issue was disregarded, no professionalism whatsoever. "DISAPPOINTED." Next and most important the place is filthy. They have a disgusting facility at best at this location. I am going to finish my year contract agreement. Then I'm going to look for a better club to join. Raymond go get some advice on how to talk to people.

So they just lost a member today. I signed up with LA Fitness because it's walking distance from my home and it's practical since I travel a lot throughout the U.S and Canada. Therefore, I would have used the LA Fitness in the USA. However, the main reason I signed up with LA Fitness is because of my conditioning training that I do which is a part of my 6 day training schedule. The personal training room at the Courtney Park Location has a heavy bag and this location (Eglinton & Hurontario) has the medicine balls and the rope that I do as part of my conditioning.

Jimmy (the PT manager) is a scammer. He lured me away from my gym workout to do a “survey” for him. Then he pressures me into signing up for PT sessions. PT sessions that they don’t even have a trainers to fulfill. He says he will be your trainer, and then he sticks you with multiple new people with no experience that are there for a few days and then quit. Because of their “staffing issues”, there are no trainers.

I signed up 4 months ago, they attached my account and credit card to someone I don't know, and repeatedly charge my card against his account, even after I cancelled the membership. Their CS reps said they couldn't help, I had to wait until the manager came back in on Monday. The general manager said I'd receive a call on Monday by noon. When I called at noon, the manager Vaughn, said he would call back in 15 minutes. When I called him back 3+ hours later, his answer was he was busy with other customers in front of him. Total joke, no one accountable or able to help. Never even used a single piece of equipment but got charged 4 months straight (credited back after the fact, but simply ridiculous).

I took membership and continued for one week. I had to cancel because of relocation. I have followed long process to cancel the membership. but they are continuously charging me since last four month... Even after cancellation.... Maybe this still continues....

On or about April 12th I received a phone call for a LA Fitness representative in regards to a past due bill for March and April 2019. It is at that time I requested for my membership to be cancelled and a final bill be mailed to the address on file. The representative informed me my final bill was $61.98. On April 14th I received an email in regards to the past due amount and it is at that time I requested for a final bill as well. As of today I have not received confirmation that my membership was cancelled. Also I see charges in the amount of $30.99 three times and $5.00 attempts daily on my card statement.

I wish I had read all the reviews here before signed up for the gym. They're truly selfish and care for the money more than anything. Once you signed up for them, they never care about your problems. Before then they were trying to reach out to me to try their training sessions until I decided to sign up. Even though I told them I could not do a contract, I'd be moving out in like in 5 months, they said not a problem; they can take of it. The contract help me get better deal, that's all they want to help me. How's nice right?

This people are selfish people that only care about making money and do not care of actually helping their members. I am now have to deal with their headache and trying to purchase a home. Never again.

I was looking for a place to play indoor basketball in Florida so I tried the L.A. Fitness by my work. I went with the cheapest option to use the facility and play ball. The initiation fee was $75. Then it was about $37/mo with the 'annual fee' of $52. WAY too much money to play basketball!

The WORST customer service I have EVER seen in my life. They sign you up and then they neglect you. Once you sign up they don’t care about you anymore. I talked to literally everyone for some help with my personal training. They charged me almost 200 dollars a month for personal training excluding membership fees and they don’t have trainers available. What’s funny is right before you sign LA FITNESS personal training manager makes you feel everyone is there for but in reality no one is because they already got you. STAY AWAY FROM LA FITNESS.

This gym like most has its supply of immature bullies that think they're Hercules Unchained. Unfortunately, on two occasions I've experienced this incivility. Being a senior, I won't tolerate this nonsense. Btw, there's no presence of any representatives around anywhere, and therefore, no supervision of these "gen pop" folks. One incident occurred today and so I searched for a manager to inform of the situation. When I reported it to Tyler the "director of personal training" he began laughing and said it's my problem to deal with. I had him cancel my membership on the spot. If you don't mind an unsupervised prison yard, then this is the place for you.

I want to give LA fitness no star, but unfortunately, there is no option for that. Yesterday, I went to LA Fitness in Long Island and trying to cancel my gym membership. The front desk guy told me I have to come back tomorrow because they only make the cancellation from 9 AM to 5 PM. I ask: "What do you have to do to cancel the membership?" The guy said, “I have to click the cancel button, but I can't do that right now because of the policy. Or you can print out the form and mail it to the company.” Of course, I am not going to spend extra money to mail a form just to cancel my gym Membership.

Caution! Think about seeing your kids with broken arms or bloody face one fine day with thousands of dollars medical expenses and painful nights - This is where Kids Club at LA Fitness welcomes you even when you are paying higher monthly membership with respect to other Gyms. My 5 years old daughter got injured very badly. When I asked for CCTV footage, manager informed that they did not put camera there due to legal constraints as that would require more parameters to implement before they get the eligibility. This is just to cover up their lack of supervision, high level of carelessness, negligence to safety and least responsibility.

Each time I have been to the sauna at the Lynnwood LA Fitness, there are women talking in very loud voices to each other across other people - very inconsiderate. I have asked management to address this situation and it seems they have had other complaints about it. They do nothing - a simple notice to please keep your voices to a respectful level posted on the door would be so easy. But they refuse to - instead they ask the other guests to control the situation. They are so lackadaisical about member concerns once they get your monthly dues - it seems that is all they care about. They have been through manager after manager at this location, and it seems they forget to train them in Customer Service - they seem to disregard the fact that they are there for US. Sad way to run a business.

I had moved to a different city, so I wanted to cancel my membership with LA Fitness. I went to their office area, and was told I need to only cancel with the their office manager, who only worked at 9-5pm which were inconvenient for people who work those hours. The saleswoman told me however that I was able to cancel my membership with a form that that was convenient as I would moved to a different city as it would take me an hour to go to the gym to cancel in purpose. I send in the mail. This was much easier for me. So I had submitted the form to the main office in LA, California. I did not think of anything afterwards.

I was told 1 thing at the Doral FL location and another over the phone w/ customer service. I wanted to add 2 members and a guest to my husband's acct. I was told I could not do this. Lie NO 1. I had to open a new membership. I had an online offer for $0 down for family add ons and was told they would honor at the loc. Lie No 2. Long story short I was told and it was handwritten on a piece of paper that I would be paying 74.98 a month.

Three months ago I signed up. I’ve been here several times before and I was a pleased with the services about 2 -3 years ago. Today it’s a-shame at how they do people. I thought I can trust them to take out the $29.99 dollars every month only. Well today not only did they snatch $29.99 from me; but also $49.99 the next second. Right beside my bank statement says an annual fee. I called these money hungry vampire scumbags and this lady tells me. Well we charge an annual fee after three months. I told her it’s not even a whole year yet. And flew down there to cancel immediately.

It feel like that they are determined to get money from you by pulling any tricks possible. First they said no annual fee, good price and access to any LA fitness. After we sign up they send us change notice and we have to pay higher monthly fee than what we agreed to and they lost our original paperwork we signed. Next they said it does not include any LA fitness just local one. Yesterday we got update that we have to pay annual fee. I waiting what will be next. But we are in process to change to different place. So be careful. They are there to get you.

Member of this LA Fitness location for 5 months. Staff does not interact or police gym at all. Main complaint-broken equipment and jerks who have video conferences, no headsets, yelling at each other - can you believe it! I ask about cell phone policies and they have no idea what I'm talking about. If someone walked around and kicked the jerks off equipment who are just sitting and talking on phones, we could actually get a routine done.

I signed up on Dec 29th and paid 198 and I was told 24.99 a month was what I would pay. Now on April 1st a mysterious annual bill pops up on my Reddit card for 49.99 for one thing in 4 months is NOT annual and where did this come from. I was never told of any other bill. For the other part of this review their hours are terrible. If any other gym shows up close enough to use I will leave and never look back. RIP OFF ALERT! ON THE ONLY GOOD NOTE PEOPLE AT THE FRONT ARE NICE BUT AS A COMPANY THIS IS A TOTAL RIP OFF.

I was planning on joining the club in Randolph since my family relocated recently from South Jersey, NJ. Upon arriving I was told that the class I was interested in was cancelled, but Kevin took my information anyway and I was told to download the 4 days pass and come back. I asked Kevin if I can take a walk around the gym and he did allow it, but never suggested he will take me around to show the facility or tell me more about the club/answer any questions. While walking around by myself I saw the class actually wasn't cancelled and I did try it out.

I am a current member, soon to be a former member of LA Fitness. I have been a member for almost 4 years and they have low level customer service. At their Alexandria Virginia location on Heneska Lane, their Director of training, Justin is the reason I will be ceasing my membership. He was very manipulative with trying to get me to sign up with a trainer. He was personable and friendly, but once he knew I had to “think on it” he became so rude, dismissive, disrespectful and mean. He told me “ we don’t need you to sign up, we have 1,500 members at this location” and also said “if you sign up it’s no benefit to me and it’s something for you, we don’t need you to sign up”.

Worse gym ever. The employees are rude. For all the times I tried to go swim, the pool is either dirty, crowded, someone is adding cleaners or noisy maintenance. For few times, at around 6:00 am,while I am entering, an employee would stop me to ask to take a photo. A person called many times to schedule a personal training. I said I am busy. He insisted. I agreed just to escape this continuous calling. At the day of the appointment (it took me a lot of efforts to fit his time to my schedule) he called and canceled claiming he has a conference call!! Seriously? I said fine. He started calling back again. He didn't stop until I went and found him in person and said, "I will find you when I need a personal eval, please stop calling me." I went few times in the early morning and the pool was so crowded, so I returned home without exercising.

I have recently joined the LA Club in Houston. At the time I joined, I paid for the multi club access and when I showed up they said my membership was for single club access; However, after several phone calls, the club corrected the problem and I could go to any location if needed. Three months later I got hit for a yearly membership charge (which I wasn't made aware off during the signing up) and when I call the local club manager and was told that it is written in the contract and it's up to me to read, they are not obligated to advise you at the point of signing up contract.

Machines always broken and not repaired for months. I informed staff and he just blew me off that they are fine even though the ellipticals don't incline and click loudly. Always packed at 9am 10am. People in Corona don't work!!! Come here if you want broken machines and packed with people all the time.

Little Rock, AR - LA Fitness on University Ave. has no women’s basketballs and have approximately 6 men’s available. I asked them for a women’s and they stated it’s not even on the LA Fitness equipment order form! How is this even possible?!? I’ve contacted corporate and the guy who answered stated no one has even brought this up? I informed him I will continue to call until this is changed.

This isn't a complaint about the facility, which is well equipped. However, it's a real pain as far as dealing with the sales staff! When I went in to sign up, I was given a couple of options, both with hefty "registration" and "service" fees and I was told I had to sign up for a year. I mentioned that it was quite possible that I wouldn't be in the area for a year, and I was assured that that was no problem -- I could sign up for the year and then if I moved, I could bring in a letter with my new address (to prove I had moved) and they would cancel the membership. That didn't sound all that good to me, so I said I would have to go home and think about it. When I got home, I got another sales call to get me to sign up.

I joined the LA Fitness club in Clark, NJ when it opened in the summer of 2015. At that time they had a Grand Opening special of $0 initiation fee and $29.99 a month for multi club access throughout the state, $19.99 for single club access. First and last months payment up front. I signed for the full access, $29.99. I gone for over 3 1/2 years to other LA Fitness clubs all over NJ, then the beginning of 2019, they become a “Signature Club”. I found that out when my credit card was charged for visiting the LA Fitness in Union, I inquired why I was charged and was told because I only have single club access. I said, since when? I always had multi since this club opened.

Today is my second day at the LA Fitness Club and I will not go back!!!! I will call LA Fitness and cancel my membership, hopefully there won't any problems with my cancelation, hopefully it won't take 2 months, hopefully there are no hidden costs... What prompt my cancelation???? I have bad feeling about this "new Club" and I never go wrong about my intuition or perhaps my educated guess. I wish I would have noticed certain aspects of the Club which I do not like before signing the membership. It seems to me that they operate under the same Old game... "I will say and do everything to get you to signed..."

DO NOT SIGN UP FOR PERSONAL TRAINING FROM LA FITNESS. LA Fitness facilities are OK but their Personal Training is a major ripoff. They charge major bucks for training and then pay the trainers next to nothing. As a result trainers leave with high regularity. In 6 months we had 4 different trainers with large gaps in between while LA Fitness searched for replacements. We ended up receiving only half of the promised training and LA fitness refused to issue any refund.

Looking to give a zero on my review. The LA Fitness pool area has the same clumps of hair and the same trash floating about week after week now, previously entering the facility I would see it dirty, report it to the front desk area. They need major cleaning done, the floors are very dirty with hair, used band-aid and sport tapes, inside the pool there is sand and white objects floating around. Complained to the front desk but they never sent anyone to clean it. Corporate office need to meet the standards of healthy and safety.

In my three years at LA Fitness, I've had nothing but great experiences in the Don Mills Signature Club. Bunch of great men/women (Brendan, Shar) managing the location. Unfortunately, I had to cancel my membership due to moving far away from any LA Fitness locations, and they promptly helped cancel.

It was my first meeting with Chad Tuesday. I would recommend him. Derrick helped me join. Both men have a great personality, no pressure. glad to be a new member. I have mentioned the club to many friends and coworkers. Several have expressed interest I, couldn't ask for more. I was a member at the JCC for 5 years and it didn't fit my needs. LA Fitness is better equipped, cleaner and the equipment is more than I had hoped for. Wish the pool was a bit warmer since I swim for physical therapy. A steam room would be fabulous. No complaints.

Very Dirty and Apathetic Staff. My wife got me a subscription for my birthday. She specifically was concerned with cleanliness. The dude assured that they had high scores. That's hard to believe because the place is filthy. Every day. On one day the men's locker room had torn wet tissue paper all over the floor. I mentioned it the girl at the front desk and her response was "The cleaning guy doesn't come in until 2:00." I think it was around noon at the time. Great answer, Syndey. The next time we went my wife saw gum in the cup holder of one of the treadmills. Three days later she went to the same treadmill that had the same gum in it. The more we were there the more we realized how gross this place was.

Arrived at 8:30 AM to find men's locker room trashed, out of tissue, showers dirty without soap, reported to staff (a young Lady) that seemed unconcerned. 2 hours later returned for shower. Still no cleaning, observed "trainers" sitting at their desks but no maintenance. 01/26/2019, Sprayberry Crossing, Marietta, Ga.

So I've been looking into getting myself into better shape and needed someone to hold me accountable. I happened to "win" one personal training session at LA Fitness and liked the people I worked with. In a moment of weakness maybe, or perhaps I should have asked to read the contract more, I signed up the same day. However, I've learned not to be too naive either, so I decided to look into what other people were saying about the program and what their results were.

I am a member at your 1201 West Centerville Road, Garland, TX 75041 LA Fitness location. Aquafit Class on Thursday, January 24th, 2018. Aqua fit instructor ** was disrespectful when I asked her not to encourage another student from screeching in a high pitch during class. The sound resonates in the pool and is painful to the ears. I have a hearing impairment. She responded by encouraging the entire class to join in the screeching and told me I don't have to attend this class and can leave. I was humiliated, ridiculed and embarrassed in front of the entire class by **. I like this gym but this instructor needs to be taught that all members should be treated with respect.

I signed a contract with the Personal Training manager in Jan. 2018 and he left. The new manager took over in March but didn't inform me detailedly about how the PT payment actually works. I upgraded to $200 a month from $160 a month in Sep. 2018, from 4 sessions to 5 sessions. They told me it was gonna charge me only for 4 months and the manager will downgrade it for me back to $160, but they didn't, instead, they charged me for another month for Jan. 2019 without informing me and didn't want to give me back my money after I called the manager. The manager told me the operation manager couldn't file my request because the payment was ACTIVATED automatically and another month has started already. It's a SCAM I'd say. Total disappointment.

They breached the contract. We canceled the service. They continued charging, month after month, saying that we did not cancel services. The conversation is the same every single month. We cancel, they send confirmation, and charge again. Next month it goes all again. Fraudsters, serious big time!

I would not suggest anyone to take the membership of LA fitness, although gym is good but the management is very bad. I have paid $275 from my wellness card for 5 months to LA fitness in advance for individual membership with one guest plus kids club. They kept on charging me more compared to what the agreement was with me. And the representative through whom I enrolled for the gym was of no help and he clearly told me that he can't do anything for payment gym is charging and asked me to call their corporate office to solve the problem.

Updated on 01/24/2019: I just canceled my LA Fitness membership due to one of their trainer’s unethical and unprofessional behavior. I paid for one-month personal training in cash, but the trainer did not come to the scheduled session, took two weeks for the refund after numerous texts, did not get a receipt, and he did not even apologize for the inconvenience. He took advantage of me, my money, and my time. While going through the cancellation process I was waiting for the membership refund (6 days and counting) when another charge was added to my credit card for the monthly payment. I never completed any cancellation form nor got a receipt. My advice for future fitness customers is to make use of their money better by using different gym, not LA Fitness. I feel LA Fitness took advantage of me, my money, and I will not bring my business there.

Totally took advantage of 80 yr old who was in need of physical therapy by selling him year-long membership and personal training for $360/mo. Was told this could be reversed with verification from a physician - which they did not honor! Scam!

I signed up for the month to month membership at LA Fitness on Cobb Parkway in Atlanta, GA back in summer. On my last day of using gym, I asked the front desk person to cancel my account and of course they said, “Sure we will take care of it.” Three months later, I noticed that they were still charging me for the monthly fee while I was not using the gym at all. When I called, I had to call multiple times and talk to different managers. Daniel (Assistant Manager) was very nice and understanding and he said that he will see what he can do and he will refund us for the months that we did not use the gym.

MIAMI, FL 33155. I have spoken to all the managers and nothing has been done. I think as a customer that have been paying for so many years I should be heard not ignore. I have been mistreated every time I have asked for a timeline when will be fix. 8 month have been by and nothing. The jacuzzi service is offer when you sign up for the gym but is a lie when it doesn’t work. All I am asking is for it to get fix and I think 8 month is more than long in enough to get it fix.

I received an email from LA Fitness saying $24.99 monthly $0 initiation fee. When I showed the salesman at the Signal Butte Mesa AZ location my email he said "Yeah a lot of people are coming in with those and that's not right." So he basically stated that the ad was misleading and proceeded to sell me on a $35 monthly membership with an annual fee due on the third month. I'm canceling. I will work out at home.

Yoga classes: great instructors, but horrible ambiance - If I could give it a 0 star, I WOULD. Since the recent remodeling of this club; YOGA classes are now held in a room with full, bright lights that can not be dimmed. This is not conducive to a good yoga class. Managements is telling us, that headquarters in California, has control of all the lighting in the building. Supposedly, this club can not dim, lower or turn off some or any of the lights. I find this hard to believe.

They don't tell you this, or at least they didn't tell me, that you will pay $273.86 for a six month membership. That is $45.64 per month. For what, the use of some machines. They don't provide much more than the machines. The location I visit doesn't even have a water fountain that fills water bottles. The employees are rude. Do yourself a favor, don't get involved with this company.

Do not go to this gym. I have gone for 6 months and it has smelt like body odor every single time I've gone. I've been trying to cancel my membership for a month, but have had no success. First, I was told I could come in any day of the week during working hours to cancel my membership in person. I couldn't go in during the weekdays, as I work during those hours, so I went in on a Saturday. I was then told I needed to come in on a weekday as that is the only time an Operations Manager is there to cancel my membership. This is ridiculous and since I'm gone for the upcoming two weeks, I'm going to get billed yet again. Don't go to this specific location or LA fitness, in general.

LA Fitness is a waste of money, the customer service is terrible. They make the cancellation of membership so inconvenient and difficult. They make so that even when you want to cancel they’ll still get a month's payment out of you. To prevent that I put a card with no money on it on file, and then removed my own debit card. They STILL charged the card I removed 280$ ON CHRISTMAS DAY! I’m so upset, I don’t expect to get my money back from them but I’m going to try my hardest. I’m going to drive to Irvine and hand deliver my cancellation letter so this evil thieving company doesn’t get any more money from me.

I really disappointed for two reasons, first Yoga instructors don't show up to do the classes or they change the class to another format without changing in the schedule online. The other reason is customer services, when you have a question or a complaint, nobody knows anything. Today I went to a Yoga class and I check the schedule before I went, when I got there, the class was canceled and when I ask to talk to the manager, there was no manager and when I explain the problem to one of the supervisors, the answer was: "I don't make that schedule, it is not my fault." All I was telling him was that they should cancel the classes at least 1 day before or several hours before the class, so people don't have to travel to the gym for nothing. In the last 2 month in 9 classes the instructors didn't show up (this is in 2 clubs, one in Pembroke Pines 184 st 6 classes and one in Sawgrass 3 classes.)

If I could give this business zero stars I would. I don't think it even deserves one. This gym is an absolute scam. I am a young girl and my dad offered to sign me up for a gym membership. The membership was not very expensive, the gym appeared to be large and clean, and I was very excited to join. However, I do not know what the best workouts for my goals are and so when I got a call from LA Fitness saying that because I signed up for a membership, I would receive a free consultation for the training program. I took the offer just to see what it was all about.

Do not use their personal trainers. Their location in Woodbury Hts NJ has only one trainer. I am paid up for six months of personal training and have 30 training sessions in the bank which I haven't been able to use because they have no trainers. I called corporate and was told to go to another location which the closest is an hour during the times I go. So do not use their personal trainers. The salesperson lied about everything. And if you stop payment they will forward your contract to your bank or visa and they will take the money out without your permission.

I have been a member of this club since it was Holiday Spa back in the late '70s. I have always paid my dues on time, and over the past several years, I’ve paid online. I was surprised when I went to my LA fitness club in August of 2013, and was told that my membership was about to expire. I explained to them that I paid online and after bringing them proof from my bank, I was told that the payment had gone to Bally’s, and should have never been taken by them since the club was now owned by LA fitness.

My locker was broken into in the Culver City Location. The customer service was not able to do anything, they were apologetic and said there is nothing they can do. I asked if they would do an internal investigation to see if they can find the member who broke into the lockers (the person actually broke into many lockers), they will not take any action and I would have to wait until the police assigns a detective to my case and start an investigation.

I have been a member of LA Fitness for several years, and after recovering from heart surgery, I wanted to train to improve my balance (I am 87). I agreed to the price per session and said that since I did not have my calendar with me I would call, set up 10 appointments, and at the same time, give them my credit card number. After doing this I received an email of a contract that had MY SIGNATURE FORGED ON IT that committed me to over $3,000! In addition my initials were FORGED on a statement that said that I read, understood and agreed to all the provisions of the FORGED contract. I did not even know that there was a contract to begin with. I confronted the employee and demanded that the contract be canceled immediately. No apology or explanation from the employees for FORGING my signature several times.

I started personal training at LA Fitness. It was good but they gave me wrong information about expiring date and I couldn’t use my sessions. They call for each and everything which connected to money but they don’t inform about other things which totally bad. Now I lost my money and I lose at my sessions. Every lost is for me only. They need to train their employees to give the accurate information to the customers.

On Nov-03-18 I signed up for Monthly plan of $21.99 with a customer representative at LA Fitness location in Troy. The representative said, he can't apply the agreed upon offers now as it has to be done manually. Done using a coupon and took my credit card number and did not provide any papers stating that it would be sent via email. Next day I observed that they have charged 3 times more than what was agreed upon and I see that my initials were copied using editor and all figures are changed. I made repeated complaints at the desk and they seem to stating it will be done in next couple of days and I see that they have again charged for the next month (Dec-18) for $55 while my plan is $21.99. Customer Service is very bad as they are very unresponsive. Please be cautious to look into what is being charged on your card. Feels like a trap to me at this point. Good thing with LA is that their gym and other facilities like classes are good.

I sat down with their manager who promised me a book to fill out each time training was completed. He talked a great line of crap about his medical experience with all types of issues with diabetes, high blood pressure, and other types of sickness. He offered a written meal plan to myself and my wife. Nothing was written but I am sure he got his commission. He didn't live up to anything he stated upon sign up. I saw him in gym many times and he avoided my wife and me. All we wanted was what he promised us.

Very unscrupulous managers at this branch. In an effort to sell me 8 month training program, a manager and a trainer signed a note for me which essentially stipulated that I could cancel the contract anytime because it was for formality only from their perspective. I was wrong... When I asked LA to cancel my contract after 3 months with the note from manager on hand, they said the manager was transferred to another LA branch and they were not going to end the contract.

I started with LA fitness on my own account. I ended up canceling my membership and got the runaround when canceling. These idiots still automatically charged my account the following month when I already canceled my membership... I had to go to the bank and get a whole new account with my bank so I don't keep getting charged for a membership that I canceled the previous month.

I and my daughter started the personal training program from June 2018 at Torrance branch of LA Fitness. My daughter signed for 3 month and I signed for 6 months because Jose (Manager-now he is disappeared from this location) said we can cancel anytime even if we want to finish the program earlier. My daughter was visited from NY during summer vacation for 2 months only. We could not read properly when we signed it due to the lack of screen quality and did not have enough time. We did not receive any copy of the agreement from LA Fitness by e-mail. I spoke to LA Fitness several times about my daughter program cancellation but had to pay until this month.

The personal training sales manager currently at the Trumbull Connecticut location is initially encouraging and friendly. That is, until he signs you up for the personal training program. With a significant weight loss goal, I was excited to work with someone who was seemingly knowledgeable, professional, and truly invested in helping me reach my goals. However, shortly after my first session - when things did not go his way - I was treated with the silent treatment and in a despicable and unprofessional manner.

I have joined the gym since March, the sauna had been on and off broken since the sauna doesn't work properly, there are bugs, much like small black ants crawling on the bench. I have raised the issue to the front desk, this is over a month ago, not only they have not fixed the issue, there are still bugs in the sauna! I asked them to put an 'Out of service' outside the sauna, although they keeping saying they will fix the issue, it's taking way too long for all of us who pays for a gym membership.

This franchise is like Hotel California. You can come but you can never leave! I belonged to the gym located in Tacoma, Washington off of Pacific Hwy. First thing, no class whatsoever when it comes to the trainers and employees. They will walk around doing nothing but looking in the mirror, talking trash and swearing with each other.

Billed for personal training sessions for which the trainer called and canceled and yet I was billed. Despite repeated promises that the payment would be reversed, it never has been. To add insult to injury they cut a lock off my locker a few months earlier in error for which they (managers) also repeatedly promised to reimburse me for (receipt was supplied to them as per their request) which has turned into a complete joke as I remind them of this every week to no avail. Sick of looking at gum stuck to machines for months at a time too (also brought to the attention of the staff on countless occasions). I have been a member for three and half years but clearly they rather piss off a loyal customer and worry about giving freebies to attract new member than retaining the ones they have. I will be leaving asap.

I had a heart attack and the doctors have said that I can no longer do any strenuous exercise - only light walking. I have talked to LA Fitness about my trainer payments and how I cannot train for a while and would like to put them on hold until I get the go ahead from the doctor. They would not comply. My husband even spoke to several managers and they would not even give any consideration to the situation. I had every intention of returning to the gym once I was feeling better and had the go ahead. But at this point I am so disgusted with how they behaved with us that I am not going to be going back and I want people to know how the experience. My lesson is be careful what you sign up for, because they will keep taking $300 from my account regardless of the situation.

Have had an LA Fitness multi club membership now for 7, almost 8 years. I purchased personal training for 1 year starting last year (pre pregnancy) from the club on Greenfield rd. and the 60 in Mesa, AZ. I have a lot of unused sessions left (38 total) and have paid for all of them in full over $2000. Well now I'm pregnant (18 weeks along) and have had horrible morning sickness until about 1 week ago and I don't feel like using personal training sessions during pregnancy and want to use them after my baby is born. Have gone through an enormous amount of phone calls to this gym, phone calls to member services, emails to member services, and apparently the VP of personal training denies my request to extend my personal training sessions that I have paid for. They wanted me to have a doctor's note stating I am "completely unable to workout" to extend my sessions.

It is absurd that I can't cancel membership over the phone. They require me to either come into the facility to cancel, or I need to download and print and mail a cancel form. (I haven't used a stamp in years). This does not surprise me... It is this level of customer care why I am canceling and going to another, more expensive gym.

My daughter went off to college and so I went online to cancel her membership because she cannot use it anymore. The website does not allow me to cancel her account online. After calling a support number, I was told that I have to come in between the hours of 9 to 5 and talk with an associate to cancel my daughter's membership. In this day and age to not have this basic feature online is obviously done on purpose. Shame on you LA Fitness!!!

I signed up for the personal contract without noticed it was 12 months. And I told them I would love to try for a month to get me motivated as I am new to the gym too. The PT director told me I can cancel it anytime. The worst thing happened when I call to cancel for the second month. They said I have to buy out the cancelation which is $1300. When I signed the contract via electronic computer pad, nobody explain to me clearly the terms and conditions. All I heard that I can cancel my contract anytime. If they gave a clearly explanation just like when I called for cancel from the beginning, I would never signed up for any contract from them. Such a bad way to run a big business by making money from members and trapping people into a contract. Such a scam!

Conyers Georgia facility men's shower handicap bench support bar came loose from the wall. Instead of repairing they propped the support pole up on a slippery mat. I sat on the bench and crashed to the floor. As I screamed in pain and patrons rushed to my assistance two LA fitness employees ran from the area. I expected a return with help but no, they did not bother to even report to manager. I was taken to front desk where Ms. ** scanned my badge and took statements from me and witness. Two days later the statements were deleted from record. Their attorney responded with "Even if LA fitness is negligent they rely on the member agreement to not be liable". When asking a front desk clerk to get a manager she replied, "It's a waste of time. They ignore everyone injured, we have an iron clad contract and will do nothing".

I went to the gym one day and the person at the check-in desk shined the laser right into me for a long period of time. I had to go to the eye doctor and was told that I have the beginning stages of glaucoma. Basically eye damage. I have contacted LA fitness and the police about the matter hoping it would stop. What happen is they move the people out and brought in new people and they are shining the light in my eyes too with smiles on their face. I don't want to have to explain any further about how rude and inconsiderate these people can be. I feel if this goes any further my eye will never heal.

Rude, condescending manager "LA Fitness Fairwood, Renton, WA" - I've attempted to cancel my membership several times and was asked to come back a different day every time I asked as the manager was never there when I walked in and was given different working hours to come in. They finally let me sign a cancellation form and they put it on his desk with a promise that an email will be sent in 24 hours. I return 24 hours later. The manager was there. He tells me that "We don't do it that way. You'll have to mail it in. I don't have your forms". I then ask for my signed forms back as I can't just leave my personal information (PI) in limbo". He then says, "Oh I have it (lie #1) but you have a balance". I then ask what is the balance for? And he says "For the Gym membership". Which I thought was condescending as I wanted to know what time period was I being billed for.

Been a member for years. Every location I’ve been too (I travel the country for work) has been AWESOME. I just moved to Orlando and started working out the Goldenrod location. Today in the middle of my workout the assistant sales manager comes up, interrupts me and tells me I can have my gym bag on the floor. I tell him I’ll be with him after my set and he storms off like I did something to offend him.

I love the facility and enjoy my workouts there. The sub-standard customer service, however, is why I am writing this review. Over a dozen times, when checking in, the attendant behind the counter shined the laser scanner directly into my eyes just before scanning my membership card. Every time, I have asked them to please not point the scanner at my face and expose my eyes to the laser (I worked with lasers and laser safety for over thirty years). One individual, a manager there, I have asked now seven times as she continues to shine the laser into my eyes when checking in. This gross negligence continues to demonstrate not only a lack of concern for safety, but also a lack of respect and courtesy to LA Fitness members. After speaking with the General Manager about this problem (who witnessed today one of the aforementioned events) I was left with a feeling that my wishes and safety were an inconvenience.

Canceled my membership. I been a customer for 2 years, but one day at this gym crossed everything. I was recording myself for a personal vlog, suddenly the “manager” Skye ** came to me and in aggressive manner started to yell at me for my video. I told her that I recorded myself but still she forced me to delete the video. I tried to cancel my membership with another representative, but she start shouting again and told that only she can do a cancellation here. Then she proudly stated that she been a manager there for last 20 years and started to ask me: for how long do I live in the country (I have record of this discrimination). Worst customer service I had ever see.

My family come after 8 pm. I have a kid of 6 years. What to do? At the time of admission they say if kids club is closed your kid can sit at reception but not to cross gym line but now when he some time sitting there they call us off. Also when I come half an hour before closing they don't allow me swimming pool. This is not fair. They have rules but they must show some courtesy in this regard.

This company will use any and all tactic to keep getting your money monthly. Your cancellation will be lost, no record of it, and then they try to manipulate you into coming in to speak to an ops manager. This is a gross, desperate company, and I urge everyone to take your business somewhere else. These gyms are subpar at best and think they deserve to take your money after you've cancelled until you catch on and make them stop. Disgusting. Today marks my third attempt at cancellation. I will send another form in and hope that someone receives it on the other end, and then check my bank statement and see they've pulled the money anyway.

Very bad cancellation policy. In the end, you definitely have to lose a few months payment. There are many salesperson to start a membership and there is only one operational person who can cancel your membership and he has his own timings.

Do NOT sign a personal trainer contract. The trainers are not very good or knowledgeable, especially if you are an older person. The cost is $299 upfront and then $200 per month for a half hour per week. This works out to be $100 per hour. Definitely way overpriced. The scheduling of the sessions was amateurish at best. Phone calls were not returned, messages left for the trainers were either not delivered or frequently not returned. At the end of the one year contract, LA FITNESS continues to charge the $200 per month unless you call and stop the thievery.

Finally I found some time to spend to talk about LA Fitness. If you know what to do at the gym, you know that LA Fitness offers a nice size pool, hot tube, free weights and work out machines zones for a reasonable price. I was a member for around 7 years with two different plans, first one was regular yearly contract and the last one was multiclub three years contract.

Beware of signing the contracts with the trainers. There is a $200 fee for just signing and it is a yearly contract with many hidden clauses, like when it expires it automatically renews monthly at a much higher rate. The manager admittedly said a customer should be notified by email when the contract is expired, as they notify every promotional sign up by email but this was a 'corporate decision.' Mine overlapped just before I went into a frozen membership for 3 months (out of state) and they still did not alert me when I went to freeze the membership. Very, very poor customer service with constant changing of management. Stick to the basics and double read anything you sign.

Someone has been stealing a ton of free weights, barbells, and benches out of here for the past few weeks and management doing anything to replace. They need to have someone to care about this place. (She did NOTHING).

Beware. Stay away. This place is a scam. They sign you up with a personal contract. Everybody has 30 days to cancel except these guys. 3 day window otherwise you're stuck for a year. I sent in a written cancellation just like the contract said but because it wasn't received within a 3 day time window they declined it. I switched their payment to a prepaid debit card. They went in to debit a payment every couple of days. I decided I will pay it & not complain but seeing them deducting a payment every few days was ridiculous. Thank god I used a prepaid card or else my bank would have slammed me with NSF fees.

How the management cheated me out of $1940 and I got nothing in return for it. They signed me up for personal training and didn’t even give me a single session. I was calling for a month and the trainers wouldn’t answer. I stopped the credit cards payment after 4 month of getting nothing. But when we went to court the judge sided with LA Fitness because I signed their bogus contracts. They promise you the world but delivers nothing, don’t sign their contract. It’s only to protect them and screw you.

I've been a member for years and satisfied. I decided to get help from a trainer. When I inquired by sitting down with a trainer, he went through the contract. It was good I came on the 15th of the month because I could get some free sessions! He went through the pages of the contract each with long paragraphs and no time to read them. When I attempted to ask questions, he said we have to speed along or the computer will "time out" and we will have to start over. I had to initial or sign at least 6 times - ?? just to get a trainer?? I decide the next day to cancel out. The system is set up to prevent an easy cancellation process; have to show up in person, fill out a website form (not easily found), write a letter to the California office, etc. It is a year contract, if you leave early, you have to pay 50% of the annual cost. Beware.

My husband joined LA Fitness in Casa Grande, Arizona several months ago under the Silver Sneakers program. He is disabled from a stroke, requires a wheelchair and constant attendance by either myself or his in home caregiver. The three of us went on the initial tour together and one of the most important questions that we asked was about bathroom access. My husband needs help to get on and off the toilet, change clothes, etc. We were assured that would not be a problem. We were instructed to use either the women's or men's locker room bathrooms by just announcing man coming through or woman coming through. And we're also shown the family bathroom in the children's area that was wheelchair accessible.

I wanted to cancel my membership. I enrolled online with so much ease. So, thought It's going to be easy to cancel it out as well. But, guess what turns out they never let their members out that easily. You have to go to the facility and cancel. And the worst part is if you go in person, they keep giving lame reason (and every person responsible for cancellation will fall sick) until you give up and let them keep charging you. Worst cancellation process ever. It's not only about having good facilities and friends staff. It's about making the process easy for the consumers. Never joining them again.

I just received a call from LA Fitness that they could not process my payment. It was 3 months past due + charging now late fee, HELLO my account was CANCELLED over a year ago and LA fitness said it was not. It was put on a freeze and has for 1 YEAR NOW being charging me a 10.00 freeze hold fee and will NOT refund my money because I didn't bring this to their attention! Really?! No your fine staff made the error of when I canceled putting it on Freeze instead. I didn't call/bring to their attention in the past year because as I said I CANCELLED this and do not watch my credit card that by the way is CANCELLED NOW TOO for a 10.00 fee that should of NEVER been taken out monthly.

I joined LA Fitness due to convenience closer to my house. I belong to another gym at the moment. LA Fitness charges more. They claim not to have contracts. Two weeks out I decided to cancel. Did your other gym was much better less expensive and an overall better experience there. I've told LA Fitness every two weeks over the phone not to charge me anymore that I have canceled several times. Only way they allow you to cancel is if you go in and fill forms out to cancel.

I had the most unpleasant experience swimming in LA Fitness Randolph pool. A manager named Andrew has still not responded to my complaint two days later. The pH in the pool was so acidic that my eyes, skin and throat began to burn during my swim. I thought the pool water was safe. Found out it had not been tested in 2 days! 30 minutes later they still continues to allow people to swim in it. It was only after I left that I heard they closed it. I could not breathe the rest of the day without coughing. How can they pass health inspection if they don't know how to monitor their pool?

Be careful about considering this membership. Yes they have contracts, but when to signup of just talk to their sales staff they will lie to you about benefits. When you complain, it becomes apparent that the sales reps don’t work there very long or maybe they just move them to a different LA fitness. Maybe they just go back to being telemarketers.

When I signed up for membership in 03/18, I thought we would be using facility close to my office. However, I was told that the facility next to my office will be going thru repairs and will be shut down for 2-3 weeks. LA Fitness advisors wanted me to go to facility which was inconvenient to where I lived and was not close to my office. When we signed up for membership, they added an extra month's fee to the charge that we were to pay. LA Fitness said that this fee would be used to pay for your last month. I thought that this extra payment would pay the non payment of dues.

I had personal training with LA fitness and I was diagnosed with cervical cancer and had to get a hysterectomy. I have them the doctors note like they requested and they said it wasn’t good enough. Now I had to get a note saying I was permanently disabled. Are you serious? Wow and to make matters worse I had to get another surgery for my ulnar nerve which intels my bone being partly removed and my nerves moved around and I got another note. They don’t care that the doctors said I won’t be able to do anything and will not cancel my personal training membership. There is only a few months left. These people are a joke.

IF YOU CARE ABOUT YOUR HEALTH GO TO ALL REVIEWS BEFORE SIGNING UP WITH THIS GYM! Pool and jacuzzi are dirty. You will actually see solids (fecal) in the water. The chloride level causes allergy for me and my friend who went to hospital and treated by medication. The employees (salesperson-manager) are rude, immature and have no respect or any type of professionalism. This gym just steal your money without any services, care and attention to customers. This place is disgusting. I have never had such a bad experience in my life.

DO NOT USE THIS GYM!!! This gym is constantly oversold, dirty, and the management could careless about its clients. I had a personal training there, more than half of the time while I was being trained my trainer and myself were looming for open equipment to train on due to them being oversold. My trainer left and after that I was left competent hanging out in the wind. I was given appointments to training and no trainer showed up, then I told them I wanted to cancel because of the horrible service and they refused to. Stay away from this gym, they will try to get you into a contract that they cannot fulfill and once you want to cancel due to the horrible service they will try to keep you in it.

So I signed up at LA Fitness. First little bit I was thrilled with my experience. Signed up for personal training again. A month or so goes well. But then my personal trainer went on vacation. When she was suppose to get back no answer. I later find out they FIRED my personal trainer but did not inform me for over a month yet they kept charging me. I called and cancelled. Again they charge me. They never gave me the options of cancelling. I called and said, "No. Look. I am cancelling." I was still charged. This is fraud behaviour. I have cancelled everything here and put a block on my account for them. Do not go here. They are compete scammers!

5. "FREE" fitness evaluation is scam, to sell you a CONTRACT for fitness services. 6. Staff target elderly members (like me) who have belonged to gyms (like YMCA) and can spot abuse, and manipulation of fat girls and boys.

The sauna has been untouched for a week. The same trash has been in the same location. No upkeep whatsoever. They also don't monitor the activity of their members. Several times I have walked into the sauna or showers where man are engaging in sexual activity. This HAS to stop.

JUNE 29 2018, This place is a GIANT SEPTIC TANK pool and spa. You will actually see solids (fecal) in the water. The employees (salesperson-manager) are rude, immature and have No respect or any type of professionalism. They make fun of members so loud and ignorant that they don't even care for the members to hear. My wife and I have shared our concerns with them and basically, they say, "No worries. We will work with that." You turn your back and again 0.00 respect.

I was in a city for one month so I needed a gym membership for just 1 month. The closest gym was a LA fitness, I went into the office and made my intention clear (one month membership). The sales associate let me know that he was signing me up for month-to-month and I'd need to call to cancel. Fast forward, my month is over. I call the location to cancel. I'm told I need to show up in person to cancel. I demand my original sales associate who denies ever saying that. Finally, I drive to another LA fitness location just to cancel. After some tinkering with the computer, I'm told I'd need to call headquarters and that for some reason he doesn't have permission to cancel my account.

I have been trying to use my United Health Care membership to enjoy a 50% discount on my membership. L.A. Fitness is the only gym nationwide to insist on using an online form to receive this discount. I have been misdirected to 3 different websites to complete my registration and each website more frightful than the previous. I get booted off each site; my passwords are not accepted; etc. I have gone to the club and the manager could not even fill out the online forms.

If you're joining a gym for classes this is the wrong one. But most of them have a pool and a sauna. The machines are good and in good working order too. But it would be great if it had more classes that are more throughout the day.

LA fitness is competitive to the other big fitness franchises. I go to this one because it's the closest to where I live. I also like the fact that I could go to any of their facilities when they are maintaining the pool where they have aquafit exercises and jacuzzi - the reasons I go to this gym. They did offer me a reasonable price for the membership.

Age and condition of machines is very inconsistent from Club to Club. Same goes with the variety and caliber of machines. Clubs would be great if they stayed open later, especially over the weekends.

I spent over 7 years working out here and have been to most of the gyms in the Mpls/St. Paul/metro area. The biggest glaring issue for me at these places was rampant theft. I had my locker broken into at least once a year. At the LA in Mpls uptown almost every locker had streaks from hammers scraping into them from people breaking the locks. The staff plays completely aloof to any problems and feigns concern. The last theft I witnessed had me consoling a 90 year old man whose wallet had been emptied out. I was so upset I angrily confront the manager at the Inver Grove Heights location for a good 15 minutes. They have no plan or commitments to stop the issue. They just shrug it off. The old man never came back.

Guys enter sauna directly from working out without showering wearing their workout clothes and socks and are permitted to do so. Very disgusting. And just recently put a sign up that said "No Shoes" because they were actually just walking in the sauna fully clothed in some instances, some still walk in fully dressed in street garbs that they work out in as all don't use workout uniforms.

The gym is new and well equipped but there is a lack of friendliness from the staff. During the winter the temp inside was kept around 67-68F, most people wear sweaters and long pants.

After being approached by a "personal trainer" I did a lot of homework and found out they are on commission and try and trick you into training for free because it's "part of your membership". That is a lie. The 1st 20 min is a free consultation. They make you sign a contract and it costs anywhere from $240 to 600 a month! To have someone that's barely in shape show me how to do things I could teach them. Buyer beware if you cancel because you figure it out too late. It's $800 to $1200 off of whatever card you left on file.

1st - they don’t enforce the rules for the saunas. People enter saunas with their shoes & clothing on. 2nd - the charge to use multiple locations they should allow you two selections. Much more...

The equipment is kept in great working order and the locker room is clean and also in great condition. The staff is friendly and helpful too. The facilities are large and include racketball, full court basketball, swimming pool, steam room and whirlpool, two exercises rooms for classes and a special fitness training area to be used with a trainer.

My gym meets my needs although at times it is a little crowded and the racket ballers sit on the machines instead of the benches provided. But like all gyms people that sit on a machine and read their e-mail are the most annoying thing but I don't see what can be done by any gym about that.

I never had a problem with the membership, but the personal training was a disaster! In total I paid $4,000 dollars. I had an accident and broke my tailbone, so I wasn't able to use my training sessions. When I contacted LA fitness to see what my options were I was rudely surprised my options were basically none. I was told if I canceled I would have 30 days to use the training sessions I ALREADY PAID FOR!!

I like working out and keeping a tone, attractive shape. I like knowing that it weight will come off and stay off, with whatever my shape is. I like to see results, within weeks, and or months, and being notified I have reach my goal, and see it in a mirror.

LA fitness has facilities all over the Atlanta area which is very convenient for me. And all of the facilities are very nice with lots of equipment.

The Staff is non-existent. Nobody to help with machines. Staff lets people bring backpacks on to the gym floor. Jacuzzi usually needs cleaning. Nobody monitors the dressing rooms or informs ladies how be behave in a public setting. Lot of ** and ** around showing off tattoos. I am looking for another gym to workout in - something more upper class.

Great equipment. But large crowds! Also, the sauna often needs more attention than it gets. But overall you can always get a quality workout if you know what you're doing.

My partner has been members of this club for several years and I joined almost two years ago. During one of her first visits at least three years ago, she was approached by a trainer who preceded to follow her throughout the gym while making unsolicited comments which made her very uncomfortable. She asked him several times to leave her alone as she was not interested in his training. After several attempts, she finally had to raise her voice and demand that he leave her alone. As she left that day, she reported the incident to a manager. Since then, she has had no contact with the trainer other than being on the receiving end of some dirty looks. Today (several years after the initial incident), as we were leaving the gym, the same trainer verbally attacked my partner and I because she "made eye contact" with him.

I signed up for Per Training. If you wish to cancel you only have a 3 day window, not the common 30 days. I therefore went to the website to temporarily defer payments, there is no such option. You can freeze your gym membership not the personal training. If you are experiencing financial hardship, medical issue or loss of employment they will continue to bill you. LA Fitness is a scam. I highly encourage stay away from this gym. The salespeople don't care about you. After I signed up the sales guy wouldn't return my calls or text re: questions I had on my account or gym. Wham Bam Thank you Maam!

They need to paint and replace the carpet badly. The place looks old and tired. The equipment is often not functioning properly and the maintenance staff appears to always be working. I think they might need to hire a few new people.

It was great to go swimming there, convenient hours. Unfortunately, it is very filthy. The showers were always full of hair with mold on the tile. The hallway leading to the pool has a strong urine smell and the floors are black with filth since they are never scrub. The Jacuzzi needs a shock treatment and like the pool needs deep cleaning. The filters to the pool are full of mold. It is very common to see members in the pool with their regular clothes instead of a swimsuits.

Lucky for me I know what I'm doing at the gym. The employees there are worse than useless, they are actively non-responsive. Cleanliness is okay on at certain hours, I'm sure they just don't have the staffing to do any better. I was grandfathered in from Vision Quest and only pay $16 a month. I would not go here if I had to pay full price.

Nasty manager but nice staff. Gym is nicest I’ve been to but no good extra classes & times. Gym threatens to charge $10/mo for towels to seniors who’s membership is covered by Medicare insurance.

I have been a member at the LA Fitness gym here in Houston Medical Center for about two years. Great facility, exceptionally clean, very helpful staff. The sales department - honest, upfront (especially Jeanne). I have a fantastic trainer, there are a number of great ones, Marcus exceeds most. I highly recommend this particular gym.

LA Fitness makes it very difficult to cancel a membership. If you search in their search box on their website everything comes up "Invalid". When I called they said I needed to come in and talk with the Operations Manager, I'm sure for a high pressure retention discussion. When I did finally find cancellation instructions on their website, the location of the link to download a cancellation form did not exist.

Upon joining LA Fitness with two other family members 2 months ago, we received the high pressure sales pitch for the services of a personal trainer. We discussed that it would probably be a good idea to have someone help us out during the first couple of months to make sure we knew how to properly use the equipment so we could make the best use of our time. The sales person was quick to agree and said they would get us signed up. I was then directed to sign a little small signature screen and was told that by signing the electronic pad I would be agreeing to the training we had just spoke about. In hindsight, I was stupid to trust them, but we were excited to get started, so I gave them my credit card information and signed the little screen. We have been very happy with our trainer, but we are ready now to go solo.

I recently attained a pass for LA Fitness and as it expired I decided to join. However, I had trouble with my debit card so I wasn't able to complete the process. The manager told me to go ahead with my workout then finish the transaction. I was in the sauna about 10-15 minutes and noticed my skin started to feel like needles were sticking in me. It was if I was being boiled. I left out and when I took my clothes off my arms were really hot and I had red spots everywhere. I felt nauseous and light headed. The sauna was above 192 degrees but the outside informational says 180 degrees. I informed the front desk and left. The doctor said I had heat exhaustion and could have had a heat stroke. Advised me not to go back until the temperature is correct. I contacted LA Fitness and to my surprise they said that their sauna is fine. This company cares nothing about its guest. Will not return.

LA fitness has to be the most unprofessional job I ever tried to apply for. I was told to be at the interview by 1 pm so I arrived at 12:45 and they had me waiting for 45 mins before anyone greeted me or asked what I was there for, so I got up and told management, "Please don't forget about me" and still had to wait 30 mins after that for the interview.

04/18/18 I just signed up at one of your LA fitness locations (do note even have a id number I am so new). To say this was an underwhelming experience would be an understatement. There was one person at the desk and she was doing very well with a customer that was unhappy. When she found out that I needed to sign up she called someone over who helped me sign up. The annoyed customer started talking with him. I was finally signed up and I had the feeling he was going to walk away. I asked, "Can I hire a trainer on a case to case basis."

Wanted to spread some awareness on LA Fitness Scam! My brother & I recently signed up for services with LA Fitness & was charged $208.98 for Signup (which seems reasonable I guess). We were then talked into getting a Personal Trainer service. As we were discussing numbers on a piece of paper we were told the package would include a full year of training, 2 times a week for 30 min each session and would be charged $419. I agreed for that price I would sign up for those services. Among signup, the contract was summarized to us & I was asked to sign on an electronic signature platform. May I point out, the sales rep never once mentioned “monthly prices” or a cancellation policy therefore we assumed it would be the same as the normal membership policy which we were told we could cancel at anytime.

LA Fitness, Miracle Mile, Los Angeles: I have been a proud, loyal and outstanding member of LA Fitness! They have gyms all over the United States and even in Canada, my home country and they just keep on expanding! I am featuring Carolyn who is one of their experienced Pilates Instructors. Her classes are excellent and she has an incredible background in music publishing as well! She is an amazing person with quite a bit of talent and if you like Pilates, then please be sure to participate in one of her upcoming classes at LA Fitness in Miracle Mile, Los Angeles, California. I want to personally Thank Carolyn for the time that she took out off her day to make my Youtube Video with ME back on Monday, April 9, 2018.

My locker was broken into. Went to front desk. Front desk contacted police. Police arrived and met with myself and front desk at the entrance. Management is also located at the entrance. No one... NO ONE from their management department came over to inquire why the police were on scene. A customer could have been dead or injured for all they knew. This was the Brooklyn Center Location. I met with the building manager the following day and to his defense, he was not there. Nevertheless, no one else from that department had the skills or knowledge or morals to inquire about customer safety. Manager told me his manager would contact me. I got the case number from police and have been waiting for one week. Once again, no one has called. Case # **.

I sign up for LA fitness and due to some reason I try to cancel after 3/4 months and called them. They pick up call and when I explain situations they put me hold for 10/15 min no response. Try to talk with front staff at store they said, "Manager is not here," like 3 time when I am at store. And finally trying 1 months I meet a manager; one of the rudest person seen. Try to talk about situations. He is like, “You have to pay more 100$ cause we can’t cancel before 6 months.” Paid 100$ plus for 4 months club and personal training of 25 min session of 4 times. A month’s terrible experience and worse assistant.

These people are scam artists interested in nothing more than your credit card. Once they have it, they do not want to help you with anything. ANYTHING. If you call them, you will be transferred without warning to their corporate office if they don't feel like helping you. Then they'll tell you to get help from the local club. It's a vicious cycle. The managers that are supposed to assist "fix" everything are never present.