LA fitness Reviews

In August a membership and personal trainer program was signed up for at the a Fort Myers Gulf Stream center location. All payments were paid on time. As a result of hurricane Ian my son was forced to relocate, limited housing in Fort Myers and his job provided him a position elsewhere in the state. The closet Lafitness is 45 minute one way. So my son asked LaFitness to cancel his contract as not due to his fault but due to a Natural disaster he had to relocate. Lafitness refused and made him pay $585 to cancel his contract. Lafitness has no compassion for someone who was effected by a natural disaster. He was paid up to date.

Josh, the general manager at the Woodbridge VA location, provided exceptional customer service. I moved out of state and forgot to cancel my membership. Normally, one has to appear in person to cancel, but Josh handled it quickly and painlessly over the phone. Thank you!

This is without a doubt the most deceptive business I have ever worked with. My credit card expired and they contacted me about updating my billing information. I told them that I was not returning because I have a gym at work. They kept hassling me about updating and I told them so many times to cancel the membership. They told me I had to come into the gym and I told them I was not going to do that. They promised to email me a cancellation form, but I never received it. I stopped getting calls so I assumed it had been canceled. That was a year ago. Now my new card has gotten compromised and I got a notification from the mobile app to update my credit card information. I NEVER gave them this new information, yet for a year now they've been billing me. I have no idea how they got my credit card information but I did NOT authorize it. Very deceptive and fraudulent practices.

I wanted to switch my single club location and add my partner to my membership. The first salesperson "had no power" to switch it, so the club manager came to advise him. As he left he leaned over and "whispered" in the sales guy's ear "start high, then go low"... I left to check out other options. Talked to a guy at another club who said my location switch should be easy and free! Unfortunately that club was too far, so I went back to deal with the people at the original club. After a week of back-and-forth nonsense my location was magically changed. The whole time they had assured me they would honor the deal I was offered for adding my partner to my membership. But then I was told I would have to sign him up online -still, not to worry, the offer price would be honored.

DO NOT under any circumstances sign up or enroll for the personal trainer program. I have paid for 11 months of services and have yet to utilize half of my sessions due to personal trainer turnovers and their lack of availability. In addition, their trainers are college students who are studying to be trainers. The money you pay for a personal trainer are not for qualified or certified trainers. The two trainers they assigned to me were both in college. They were not available or able to work in the mornings or every evening because they were in classes. For the amount paid for a trainer, you would think that the trainers would be certified and qualified. I had tried to cancel due to their negligence and to poor quality services. In which they took away all my session. After paying the balance, they have yet to honor their part of the agreement.

Been a customer since 2008. Last week I was denied access to the Montgomeryville location bc I have "single location" membership (East Norriton, PA). Not what I signed up for when I joined 16 years ago; I had nationwide access but looks like somewhere along the way they took that privilege away, didn't bother to let me know, and of course didn't reduce my monthly fee. As a solution, they offered me to "upgrade" to the multilocation membership ($3-4 more per month), pay "first and last month" again (????), pay a registration fee (????) and also pay a "one time $49 fee" (????), all after being a customer for 16 years.

They sold two 25 min training per week for $400 per month on top of my $35 membership. At the month and a half of my one year contract I had to go out of country. I talked to the manager in crossroad Irvine and asked him to freeze my contract until I come back. He agreed. When I came back a new managers did not honor the previous manager's words and agreement. Told me I have lost the time and I have renew my contract for another year. I told her she should first give me the time that I have lost then I will renew. Very rudely she said, "I am not honoring previous manager’s word." I disagreed and lost $600 “a month and half worth of training sessions “. For that reason and matter of principle I hired trainer out of LA Fitness. I have lost $600 and la fitness lost $4800 for a year. I would never suggest la fitness to any one. She was the rudest person I ever met.

I am pregnant and at the time I had a personal emergency and found myself really needing to use the restroom. My bladder felt as if it was overfilled and I decided to stop at LA Fitness located in west palm beach off of Military rd. because I am a member with an active and paid for plan there even though I haven't been in to work out in a while. I had to go really bad so when I walked in I seen the front desk person busy speaking with someone and I proceeded past her walking straight toward the restroom.

Never ever sign up for personal training with LA fitness. The sales guys are such liars and they will trick you into paying extra money in whichever way they can possibly make you pay. If they ever promise you about some special deals, before signing any contract, get that in writing from them or get some sort of a proof. DO NOT ever fall for their words and sign up for anything. The only way you can get some help is by contacting the corporate or speaking with the operations team. If you ever want to cancel, never go the sales guys, just directly speak with the above said people.

My name is Justin, and I am a disabled Army veteran. I signed up for a gym membership and personal training. A couple weeks after signing up, I was hospitalized due to some medical issues and diagnosed with a condition that wouldn't allow me to workout for the foreseeable future. Upon discharge from the hospital, I contacted LA Fitness corporate office and emailed them a doctor's note saying I couldn't work out until my diagnosis cleared. They rejected this note as it wasn't specific enough. LA Fitness told me it needed to say at least 6 months that I couldn't workout. I got another note that specifically said no working out for 6 months, but again they rejected it. This time, they told me it had to say I couldn't work out indefinitely. Currently in the waiting process for receiving my third note from the doctor.

The gym shut down during Covid and they froze my account. They told me they wouldn’t start drafting out my account until I enter the gym and scan my card to work out. I never entered the gym and they took over 300 dollars from. Beware of this place!!!

As a result of my back surgery my physician advised me to get a personal trainer for two months. My wife and I went to LA Fitness in Newington, Ct to make arrangements. The gentleman in charge of personal training told us we could get a 6 month contract and that he would also put in the contract that we could cancel at any time. When we got home and read the contract we were in shock. The contract was for one year to the tune of $2,211.04. We never signed anything that had this figure on it. We can only cancel if we pay half of the contract.

I drive down to the Woodbridge location and find out they are closed with no notification on the door, e-mail or App. Extremely disappointing and demoralized. Loss confident whether they will be closed during my next visit without a notification. I guess you will need to take additional step by calling to make sure they are open before driving down.

Thursday May 26th, I went to the LA Fitness at 5331 W. Sublett Rd., Arlington TX. to meet with **whom, I thought was a personal trainer and who would be discussing personal training sessions with me. The meeting was not with ** alone but included a “VP” John. John walked me through a few exercises with ** observing, explaining what it would be like with a trainer. This lasted about 20 minutes after which we went to a desk where John proceeded with his pitch by quoting different packages, while scribbling the number of sessions a week with the price down on a piece of paper upside down for him but facing me.

I joined LA Fitness last summer because it was close to my home. Less than 6 months later they closed with no reason stated which is of course their right but they should not collect new membership fees without notifying members. They not only kept my membership initiation fee, they continued to bill me after I canceled my membership saying it had not been processed.

LA Fitness is the perfect blend of a "serious" gym and "casual" gym. A good mix of equipment, not too many loud weight-droppers, and generally clean and organized. Is it worth joining? Absolutely not. My wife canceled her trainer when the gym shut down for covid. We find out almost a year later that they had still been charging us because she apparently hadn't submitted a written request. She tried calling corporate and got yelled at, only to find out a week later when talking to our local branch that there was no record of her calling at all. So contractually they'll make you jump through all of these flaming hoops if at any point you want to stop paying them, but if your card expires you'll start getting calls constantly from LA fitness from many different locations until it's resolved. I think I got 13 calls in one day before I had a work break that let me actually pick up.

Deactivation of account is a true hassle. I will have to cancel online and then take a print out and mail it in. What era are we living in? And the cancellation time is 2 months. This is a true corporate scheme to loot customer money. Please hire a developer and create an immediate Account cancellation feature.

Please do not buy personal training at LA fitness. They just enroll you in contract for 1 year, tell you all good things initially, tell you if it doesn’t work we will talk and make things right but none of them are responsible and no way out except to pay half of the training. They said they will freeze the account and that’s a trap... They just do it for 3 months. I had abdominal surgery. I couldn’t go. They said they can’t freeze more than three months which is again a nonsense stuff. It’s just a trap, please don’t fall for it. I wrote this review as I was fed up and they signed me up by saying all nice things but actually, it’s all trap.

LA Fitness, ESporta…It doesn’t really matter what they choose to call themselves these days—they’re still a greedy and deceptive corporation that takes advantage of good, hard-working people to make a buck. DEFINITELY DO NOT SIGN A CONTRACT WITH THEM!!! After you sign a one year contract for membership and personal training (like I stupidly did), they will rake you over the coals.

To whom it may concern,

The worst idea I ever had was to give a gym a chance. I lost my job last month and had 2 months left on my 6-month personal training contract. I decided I should just pay the last couple of months so I don't have to deal with the hassle. WRONG. They will make it the worst possible experience on you to cancel AT THE END of your contract. No one will help me. Everyone talks about how I have to go in and "Talk to the manager" to cancel. This is the worst thing in the world.

Highly disappointed. I have signed up for 6 months for personal session. But they billed me even after that for 4 classes every month. When asked they said that the personal director before did not do good job by not informing us to downgrade. So we had 37 sessions in our account which are going to be wasted because we cant transfer or get refund for and we are going to different location.

I have repeatedly asked mgmt to enforce mask wearing since half of the gym don't even wear it as a chin strap. The manager doesn't think there is one in Yonkers, New York location. There are half of the treadmills and some other cardio equipment that have been broken for months and not repaired and the the pool leaks onto the gym floor. The mgr doesn't like to answer any questions and half of the employees do not wear a mask either.

I was living in Pittsburgh for 6 months and unfortunately signed up for personal training. I was informed upon signing that I could easily cancel since they knew I was moving. Now that I have moved this is not the case. Since I am living with family the first month I do not have a utility bill with my name on it which they “need” to cancel my membership. I’ve spoken to 4 different people at my location since and received conflicting information between everyone.

The worst management ever, don’t let them convince you to do the membership for the personal trainer stupidly like me. I gave to the manager my medical certificate which shows I can’t work out anymore, that was the end of November and they are still charging me $250 every month even though my membership is cancelled already. The worst service ever!

Had a horrible experience with getting into personal training contract without knowing the contract would be held up for a year with no exceptions. My trainer was no longer available and did not disclose the terms. No resolutions made - just a huge pay out for no services. Very disappointing! Be aware! Awful customer service!

DO NOT BUY PERSONAL TRAINING IN ANY LA FITNESS!! They will lie and scam you to sign a contract. They do not have enough personal trainers and do not have availability. And when they claim they do they will no show and waste your time!!! Everyone claims they're a manager and do not let you cancel. I spoke will Hiba N (manager), Will **(regional manager). He lied saying the only way to "Cancel" is to make a new contract. He was so easily able to cancel my old contract. It does not even make sense. He is rude and has an attitude. Hiba does not even answer the phone to schedule. This is the worst company and waste of money and time! Please don't do it!!!

Do not purchase. Do not purchase. Do not purchase or engage LA Fitness personal training, on a long term basis. When presented with the companies ineptitude in the personal training area, they were intransigent and unwilling to accommodate or back up the services which they purport to offer. An unwieldy situation has been ongoing for many years, with multiple 'supervisors' who provided mixed messages and broken promises. The company is structured to squelch customer concerns and to take the proverbial money and run. A word to the financially wise should be sufficient.

Joined in June 2021. No contract. Tried to cancel membership on August 4th 2 months later. Did not like the hours cleanliness or the staff. Would give them a zero if I could. Each time I tried to cancel which was 3 times they told me I would have to go to another club because that is where their operations manager was. In the meantime I had to cancel credit card because it was lost or stolen my last day in the club. They continue charging me till December. This business only cares about taking your money.

As member of LA Fitness center for the past 10 years, this makes me really sad when I put this out to public. But people have to know During COVID time, around Dec 2020. I was kicked out of gym for not wearing mask while I was running the maximum treadmill speed of 12mph. Which is completely fair so I went and bought my own treadmill for home use. But when I left I told them to suspend my account and close my mother's account. But they continue to charge my account after kicking me out. How is it ok for them to kick me out of a gym then turn around charge my account anyways. After a while I let it go cause didn't have the energy for it.

I was convinced to freeze the account instead of cancelling. Frozen account was charged and charges were never refunded. Calling them up for inquiries or refund is a waste of time, they will keep reflecting till you give up.

The LA Fitness in Howell, NJ is one of the best fitness facilities in the Ocean Monmouth Counties... I was a member of Tilton Fitness until they closed and found that LA Fitness has similar amenities to Tilton (Sauna, Pool, Physical Training, a variety of exercise classes) LA Fitness in Howell has all of that... The price of the membership is excellent and the staff is very responsive and friendly... I feel very comfortable at LA Fitness.

I am so disappointed at LA Fitness Company that made me to decide to write this review to warn current or potential customers how they do business. I was on and off member until March of 2021 when I canceled my membership. Prior to this the membership was frozen for many months and I was charged $10 on monthly basis. In February of 2021, although my membership was frozen, I was charged annual fee. Since I canceled my membership I expected that the annual fee will be refunded back. However, that never occurred. I went to the facility to ask why the annual fee wasn’t returned, and I was given telephone number of the corporate office to call. In my conversation with a manager I was told that I couldn’t get my money back. I sincerely believe this is stealing and there should be some kind of prosecution.

I have worked out with personal trainer at LA Fitness in Mesa since Jan of 2019. In November of 2020 I had open heart surgery. I had further complications and battled for 10 months for my life and eventually recovered got in Sept 2021. During that time I paid for over 60 personal training sessions. I contacted my trainer so I could start working out again and he told they had erased all of my sessions.

WORST GYM EVER!!! DO NOT SIGN WITH THEM!!!! THEY ARE NASTY LIARS!!! Back in May I signed up for a regular gym membership. Then Jay, (the personal trainer) talked me into signing up for a personal training plan. May I add (a senior citizens plan, when I'm 28 years old.) He had me quickly sign everything because he was in a rush to leave that afternoon.

My kids signed up for what was supposed to be a two-month summer membership. LA had a promotion that immediate family does not pay the initiation fee. Instead LA gave them a contract with a $49 initiation fee + a monthly fee that they have to come in IN PERSON to cancel! Their personal training costs a lot of money but LA pays the trainers a low wage, and most are minimally trained (when they improve they go elsewhere for higher pay). You pay a lot but don't get very much in return.

Do not sign up with LA Fitness, they will charge you an annual fee even when the gym is closed due to the pandemic and you do not actually use it for one year. They also unfreeze your account and keep charging your credit card and when it declines they charge you a fee for every attempt, and they keep ringing it up to boost the amount of money they make from the declined card. They will cancel the account without paying off the fee so they just keep stealing money until you can pay it or go into bankruptcy.

LA Fitness promised to refund my membership since I cancel it right away and recharged my card a month later. If they were honest I would at least use my membership and the gym. This way it was just stealing.

The instructors complain that the payment they receive is lousy. As a consequence the quality of the classes is bad. In most cases the instructors are not professionals. There is no variety in the classes offered by the gym. I pay the same price for the enrollment at the gym since a long time ago, however the quality of the gym has dropped a lot. There are machines and bathrooms broken.

Customer service is nonexisting. Aside from part how you are unable to cancel membership, the other thing is that they do nothing to enforce sanitary rules. People swim in shoes! Underwear or fully clothed, this happens in several locations in Arlington and Hyattsville MD, I reached out to customer service and management they did nothing nor ever reply on emails. I also requested to cancel membership, they didn't.

Apologies in advance voice texting. Purchased a personal trainer contract many months ago. Within two months found out I was ill, have had two surgeries. My doctor wrote a letter stating that I was permanently disabled and unable to work out with weights or any exercise in that environment. Have sent all documentation to LA Fitness between five and eight times. Every time I speak with somebody they will pacify you, act very concerned, act very customer service oriented, it's all lies and delay tactics. One excuse was they couldn't print my doctor's note. My husband was a member for over 20 years and he will be going in this week to cancel his membership along with my standard membership. He has had multiple people added on during his 20 years of business.

This place is so bad, they let people into the locker rooms with bolt cutters, all my belongings, credit cards, keys everything stolen. If you want a real easy score just head over to LA fitness and tell them you left something in the locker room. NO PROBLEM. The front desk is too busy eating lunch. It took forever to even get them to call authorities but it was really a waste. The authorities have free memberships so hey, girl hey. If you have to go, keep your belongings with you at all times. I MEAN ALL TIMES!! Trust NO ONE. The front desk are letting ppl steal and getting their cut on the backside. Which is why there is never any video.

I belong to the LA Fitness Signature Club in Hyde Park, Chicago. Unfortunately, even though my husband froze our family membership account in person in May, 2020 due to the pandemic, I continued to be charged my portion of the monthly fees and only found out about it recently. Then, I found out my daughter was being charged $10 a month. I find their customer service in California to be slimy, underhanded and dishonest. They would only reimburse me for 6 months. I am furious and I recommend that every client beware and check your accounts!!!

While I enjoy the gym, I WOULD NOT RECOMMEND personal training unless you feel like wasting your money. I paid for 6 months of training as soon as the gyms opened up in June 2020, I have been a member of LA Fitness for several years but never did the personal training, so I wanted to give it a try. I started training with Levi, who was great, while the gym was working on getting more trainers. Then they got Sydney, who was also great; however, shortly after arriving, she left.

Purchased a national plan. For a year and a half the gyms were closed and they only offer a 3 month freeze? Now they want me to renew?!!! And of course nobody ever answers the phone and STILL blames covid and safety with reduced staff that closes at 2pm pst. Complete **.

During the signing of the agreement I was told there is no annual contract; Later I signed they said it is a year contract and I need to pay $1600 to early buy out or $3200 to complete the cycle. Their trainers are dumb. They see videos on Youtube and ask you to do the same. I was betrayed and I request everyone be cautious with this fraud company.

I've tried to cancel my membership so many times. I even went in a couple of times to get it cancelled and they haven’t and they’re still taking my money so this gym is **. The company as well straight dog **.

Saturday May 8, I joined LA Fitness, Clifton, NJ. Monday May 10th, I attended a courtesy personal training session. At the end of the session, I agreed to training program, once a week for a year. My first scheduled session was Monday May 17 at 8:00 AM, I schedule it with the salesperson and confirmed with the trainer.I arrived at the club on time, but the trainer did not show up, I called him. He was very rude. At 9:00 O’clock I met with the training manager, she was ruder than her trainer and she tried to tell me that it was my fault and this how it is going to be, if I do not show up I will lose my session but if they do not show I have to accept it and go back to the app and reschedule it.

I called last week to cancel. I was told I was cancelled. Today I see I'm charged another monthly payment of 34.09 plus annual fee of 49.00 thus overdrawing my account. I was told now they cancel only in person so I went in, but they refuse to return my funds. These company is a rip off and I filed a claim with my bank to protest these charges pending. I only had a 6 month term which should have expired. Crooks. Never again.

If I could give 0 stars I would. I paid their membership for the last 6 years. I didn't use their services for almost 2 years now and continued paying them. Needless to say that I tried cancelling but they didn't allow me to do so "because I had to go to the gym to cancel". If I'm not going to the gym, what makes them think that I have time to go personally to cancel? I stopped paying them and now I'm receiving numerous calls asking to pay, they don't want to cancel saying that I owe them 1 month because they were not able to process my payment (but I have not gone to the gym in almost 2 years, how do I owe them something).

We have tried several times to speak and email customer service department regarding our membership. They refuse to acknowledge our emails. This fitness center’s customer service is absolutely MIA. We will be looking elsewhere and spreading our experience. The lap pool is too warm and dirty (dead bugs), btw pool is indoors.

I met with the assistant manager Dominique to have my measurements done. I told him to cancel my next 2 sessions because I had to cover a shift for one of my nurses that week and the following was my daughter’s birthday. Then I was told that I lost my sessions because I didn’t cancel. I went to see Dominic and he lied to our faces saying we told him not to cancel and we should have called the trainer. He is rude and condescending and is trying to con me out of my money/visits!

Avoid this place. I’ve been trying to cancel my membership for over a year and they keep charging me fees. I’ve tried everything from speaking to manager (Osiris), calling, and emailing and they just give excuses and keep billing me.

I moved to another city without an LA fitness nearby. I figured I could do the normal thing and cancel this online considering it is the 21st century. It is impossible to cancel online, it is impossible to cancel over the phone, it is impossible to do anything with anybody that works for this company. Do you have to print out in mail a cancellation to this company. I don't mean email I mean an actual envelope with a stamp. So jump in your DeLorean head back to the '80s and cancel your membership with this company. This is stupid, this is archaic, this is primitive. They do this to lock you in and keep billing you. This is extortion on their part. You have to take time out of your day to either go to their facility which there is not one within 150 mi radius of me or mail in a cancellation. Get with the times! Quit being so obtuse about this cancellation policy. I know you want to keep stealing money from people even when they're not nearby.

I bought a prepaid membership to LA fitness right before Covid for 3 years. I chose LA fitness because of the kids club. The clubs have been closed close to a year and LA fitness stated they will not refund my membership but I must wait until the clubs reopen in my area. Clubs have opened and closed in the area without my awareness, but the kids club remained closed. I asked for a refund and they told me it is non-refundable. They are untrustworthy and I will fight this until the end.

Sadly, 2020 and the Covid pandemic clearly showed the true colors of this company. I renewed my membership and signed up for personal training in mid-Feb 2020. Really bad idea. Three weeks into my training, I caught Covid and had to freeze my membership. As everything was being locked down and I was still recovering, I got charged again for training on March 15, when I thought my membership had been frozen. Clubs then got shut down two weeks later. July comes around and I get charged AGAIN for training. I called my local club and was told someone would be in touch. No return call. I called again five days later and was passed around until someone gave me a number for the corporate office.

Personal training is a BIG SCAM!!! No one should buy it. Not only the fee is super expensive, but they also have the worst customer service that I have ever seen in my life. When I asked whether I could cancel my personal training membership, the staff rolled her eyes and talked to me in a very rude tone. The worse thing is when they reopened their gym under the pandemic in 2020, they forced you to go; otherwise, you would still be charged. I don't understand why those people don't show any sympathy if their customers weren't feeling comfortable going to their gym with the fear of being infected by someone else! I feel if someone is infected by others in their gym, they should be responsible for the medical fee.

I was told numerous times I was not able to cancel my membership over the phone. I went in to cancel my membership because I do not go as much with the pandemic. I walked in, someone was at the desk, I waited. The man behind the counter wore a mask and had his face in the computer or socializing with whomever was in front of him.

I have a membership for 29.99 a month at the Evanston location and I cannot say I have been happy with any of their trainers. I was given 1 or 2 free personal training sessions however, after every session they have kept me there for an hour trying to force me into buying their personal training packages that are extremely expensive and are a scam as they don't even give you 30 minutes of their time. Even the country club I attended had better prices for a full hour of fitness with a trainer.

LA Fitness' business model is to guilt you into purchasing a membership, banking on the fact you'll hate it enough that you won't use their facilities, and then making it as hard as possible to cancel in hopes that you'll continue paying them a ridiculous fee for literally the rest of your life. Their monthly rates are stupid expensive and they offer nothing but old saggy naked men and sweat-drenched machines in return. The gyms are overcrowded and falling apart and once you're signed up, good luck canceling.

I work out at the LA Fitness located on Ridgeway Rd. in Memphis, TN. On the COVID Protocol, the person at the front desk doesn't remind those who are leaving uncovered to put their masks on as they leave the premises. There are signs on the front door stating that the masks are required when entering and leaving the building. The signs are written in English, and none are written in Spanish. There are many Latinos who work out there, and do not speak fluent English. The Latinos are usually not covered upon leaving and that might be because there are no signs posted, in Spanish. There is Latino music constantly playing in Spanish, but there are no signs posted in Spanish. This short sightedness can cause this spa to be scathed by the Shelby County Health Department.

Before they open up again I called in to cancel my membership but after 3 months I found out they were still charging me and now they refuse to give a refund saying, "You can only cancel by going in person and mailing". I called in while they were still closed and the staff I spoke to told me it was cancelled and now they give me this crap excuse about why it didn’t.

Despicable, unethical company. When COVID-19 started, I requested a freeze on my account because I have health issues that put me more at risk of hospitalization (or death) if I were to contract COVID-19. They told me they would freeze the account at no charge to me. They had to shut down shortly after that due to the pandemic getting worse and state-wide restrictions. This month I found almost $150 worth of charges on my credit card for my brother and my membership (6 charges in total). Apparently they sent out an e-mail (which I didn't receive) saying they were reopening and then just started charging people.

Only took 3 months to get a membership cancellation on Wed, Sep 23, 7:53 AM. I sent my original email on Tue, Jun 23, 12:00 PM. Then hazard suited up to go to the location on July 21 to find that the manager "was at lunch." Got a call on my drive home which culminated in an 8 minute, 56 second discussion about my desire to cancel my membership amid his sales pitch. He finally acquiesced and said it was cancelled and I would get a notice via email in a few days. Guess it's my fault for believing him and not following thru to verify my membership was TRULY canceled.

Be careful giving LA Fitness your credit card. They add charges that you never agreed to. They don’t speak to you on the phone when you have issues with billing. Ok fine so we had to go in person to cancel our contract but had to pay to get out of it. Which we did for a agreed upon price and then they changed our credit card triple that. Not an honest company.

I have made numerous attempt via email, phone calls and direct mail to cancel my membership and every time they told me it will be cancel and my bank would not be charged but still they charge me. I would like a quick response from LA Fitness regarding this matter.

My name is Sophia and I have had the unfortunate experience of entering into a training contract with them. I reviewed the contract with a lawyer less than 24 hours after signing and found I had 3 business days to get and mail the cancellation form to cancel outright with a refund. I was finally able to get it, LA Fitness wouldn't allow me access it on my online account, I had to contact the gym for it. I mailed it less than 24 hours after signing and they received it within their 3 day period which doesn't really matter because I just had to mail it within 3 days. I have heard from no one about my cancellation and am very frustrated because I followed all of their crazy protocols to take care of it. The business is shady. Use any other gym, I'm honestly surprised that LA fitness is even still in business.

My wife bought me a membership 6 years ago. I never signed one document and they are billing me for 6 years ago. You can not reach them and now they are calling me for collections since a credit card. They refuse to cancel my membership unless I go into the store. I never stepped into their store or signed any paperwork.

The manager who is located at the Bear, DE site handled herself in a unprofessional manner. She would not listen to my concerns and told me that my membership was revoked. Months before this, I tried to cancel but they told me I would have to come in. I don't have time and wanted to cancel over the phone. After downloading the information on the website and mailing it corporate they still didn't cancel my membership. However, they kept charging me the $30.00 a month. When I went in today on 08/18/2020 to cancel the manager on duty at 10 am EST would not let me speak and was very rude. She refused to help me and said I owe $30.00. I told her she will not get another dime from me. She said she will not help me any further and walked away. This is unethical and the raging sensitivity is alarming, especially during these trying times. I will let everyone know to stay away from the LA Fitness!

I have been a loyal member of LA Fitness for two decades (that's 20 long years people) and for a long time they were really good. Great staff, great classes, great members and I was a member at a time when I really needed it in my life. In the last 10 years it has gone WAY downhill. Classes were cut and not replaced, classes that existed were terrible with teachers who were not nice, the staff turned over and the new people are mean as snakes. When COVID-19 started and the governor closed the gym down our memberships were all put on hold which was great, but when they opened back up (with no prior notice) I had already decided that I wasn't ready to go back into a germ-infested gym and I wanted to put a hold on my account - so I did and LA Fitness charged me a full month anyway.

Elmhurst (IL) L.A. Fitness is ok, but their corporate office is awful. I mailed them a cancellation letter (to CA) in April, they never processed it. Kept on billing me monthly $30 plus billed my annual fee $50. They finally refunded the monthly fee but not annual feel. While on the phone with corporate I was polite, calm, and professional with the rep, Sarah, who insisted she cannot do anything about the annual fee. I asked if the company is ok with losing a client forever and what negativity comes with that due to reviews and word of mouth. She responded that she cannot do anything and hung up before I was done talking. Awful business attitude.

I haven’t been to the gym since March when covid started to get real bad in south Florida. As soon as they all started to open my account had 6 charges on it. Some I got refunded. Then I froze my account till November. All of the sudden Aug 1 at hit and I get charged $360 for personal training on a frozen account that I’m not even going to use. And they refuse to refund me and will use it as a CREDIT in NOVEMBER when my ACCOUNT is NO longer FROZEN?!?!! ** I want my refund. Or close my account altogether. It’s like they are incapable of doing a simple billing job. I’ve called, was on hold for a long time (understandable). I’ve emailed and they aren’t giving my money back. LA fitness Sunrise Florida.

I became a member on March 1st, 2020. Paid all upfront fees about $170 for me and my Husband, only used the club 8 days because of the quarantine. In June they charged us an annual fee that we were not informed of when we became members. We tried calling the 1800 number no one answers the calls, they only rely on what’s written on paper, I signed the membership agreement but unfortunately I relied on what the sales rep disclosed fees on a blank paper and the annual fee of $90 was not mentioned. We have paid them over $300 and only used the club 8 days.

It's very easy to join, but be careful, they make it almost impossible to cancel any time or during this covid-19 time. First they ask you to come to store which you don't want to go due to corona virus, then they give you corporate phone number to call that no one answers and put you on hold for hours and then they tell you go to google and get the form that does not exists, then they tell you that they email you the cancellation form which never comes to your email, although all other LA Fitness advertising come to your email! The manager is very rude. It took me 4 hrs since this morning tried to cancel my membership and was not able to do it yet. They have no respect for your time. All they want to do is to collect membership and annual fee. I highly recommend any other Gym than LA Fitness.

Hello! I arrived at LA Fitness in Clearwater where I was attended by Joseph ** and we told him that we are foreigners, that we wanted to work out for two months, as we will be returning to our country. That was two weeks before they closed Gym because of Covid. He charged: registration fee, 2 months in advance and he warned at the time that we would not need to pay the annual fee, as we would freeze (we would only use two months).

6/30/2020 current time 5:32 PM CST: I called and got half of the explanation of what I was looking for. They transferred me to management who can determine if I can be credited the monthly charges because of Covid-19. I am waiting for about 1 hour and 50 minutes as of now. It's so long I decided to wait to see if it will just hang up on me since business hour will be over soon. It's unreal, I wonder if Covid-19 can last LA Fitness wait time. We will see.

In dark times like this one big corporation should shine and this is not the case of LA Fitness, tried to close down my membership sending a cancellation for through the mail cause that's the only option available in 2020 for this guys, never had an answer just to see my bank account almost three months later been billed again, wrote an email explaining the situation, never answer, tried to call corporate customer service one and a half hour over the phone, no answer, if you guys can take care of your clients please fill for bankruptcy like any other company do in this times of covid 19, but don't trick us and charge fees for a service I at least stop use months ago, still no answer and I will proceed to send another cancellation form (again) and again till you guys cancel my membership, just "Not fair. "

Updated on 06/20/2020: Finally talk to the manager ** on 16339 SW 88 St, Miami Florida. So, the situation is they can do anything about do that all gyms charged annual fee on the second month according to him. The issue is that the personnel will not tell you that. Also I found out that my credit card got charged yesterday but I cannot do anything about. The funny part is that his answer was, "You can come one more month." Is that a joke. I cannot believe that a corporation like L.A. Fitness will have only one manager in this location and will be only interested in charging the customer and not resolving the matter.

DON'T PAY FULL MEMBERSHIP - ONLY USE MONTHLY PAYMENT OPTION!! The facility has been closed for about 3 months and there is no note on the door to say when the facility will reopen. I read recently the pool facilities will not be reopening. The only reason I joined was to use the pool at that location only. I paid full membership price and there is no refund. When I call the facility - the phone disconnects you as well. There is no one to reach at LA Fitness. I joined 3 months prior to the shut down and I have lost over $800.00 in dues. I can suspend my account but that costs as well. I'm working part time then I will be unemployed for 3 months with a knee replacement. There is a job loss with my spouse at well. If there is someone who can help - please get a hold of me. My phone is **.

In order to cancel your membership you have to go online and print cancellation form and then mail it to their California address. Really --- in today's world you have to mail a form in order to cancel your membership. You can't go to the gym or submit form electronically --- yet they can continue to take your membership fees electronically and email you information.

LA FITNESS IN BROOKHAVEN ATLANTA.

It's like a family. They have classes and they have a pool and sauna that are really nice. Equipment and basketball court and personal training available. They don't give hard time about freezes either.

The one I go to is new. All the equipment is good, and at the time I go there is enough for everyone to use without being on top of each other. The pool only has two laps, but people share and we are able to make it work. The whirlpool is excellent. The locker rooms are fine, but they do not have enough people cleaning and members dump their towels all over the place. Overall, I am happy with the gym.

Great people who share info gratis, help learn about muscle applications, very clean with TV and machines that are kept in working condition. Good parking is helpful. The price of my membership is unbeatable.

Not all LA Fitness are nice.. 4949 147th Street Hawthorne CA is the best.. Used to be a Gold's gym.. Clean except for jacuzzi and floating debris and lukewarm 50 percent of the time but good seating.. Tv... Big area to relax. Nice people for most part except for lady wanting to minister to me... And girl a couple of times saying there's the ugly girl in the sauna to her friend but on the whole it beats really dirty ugly 24 hr clubs with snotty personnel and tons of harassers in the locker room and cold pools like in Hermosa Beach.

Fully functional gym, both training and machine plus free weights. Equipment is not state of the art and gets a lot of use. Decent overall maintenance. My site has a pool and spa. While not used by me appears to be reasonably maintained. General housekeeping is nominal with limited staff to service equipment and clean. Members need a mother to pick up after them - equipment is used and not returned to racks. Paper towels and water bottles left in treadmills after use. Many time hand cleaner stations empty. Complaints are not handled in a timely manner by the front desk.

The total performance of gym hasn't met their current advertisement or commitment, let it be know neither has they lived up to my expectation of their comments before I signed up. The cleanliness and availability of eqpt., unmonitored locker room showers, spas, seem like they only cleans once a day.

Trainers are $280/month (four 25-min sessions/month, but many times they are more like 15-minute sessions) + possible hidden fees. Membership is $34/month negotiable. You can get a free week trial before giving any personal information and enrolling. Watch out with the salesman, I was charged extra sessions on some months and he won't take no for an answer when offering extended plans and memberships.

I love LA Fitness and the people who work there. I am frustrated that they charged us a full month's membership and then closed down 5 days later due to Corona Virus and refuse to refund us...they give us only option to have a free month put on the back of our membership or give a three month membership to someone. After repeated request to have a refund I just get an email that is obviously a form letter with the same options. Other than that, the gym is amazing.

I paid 3 years advanced and got a really good deal. I go there almost morning. Most locations open at 4:30 am, perfect for us early birds where I can get home after a workout, walk the dog and get ready for work and the day.

The Bear, Delaware location is managed well and the employees are respectful and polite. There is a vacant room that I would like to see it used for aggressive sports training like boxing; other than that I've recommended LA Fitness to several of my neighbors.

LA Fitness is a very clean gym. Equipment is always operable depending on which location you go to; you may run into some staff members that are pretty snobby. They have many locations throughout the states. If ever you need to cancel or suspend you membership that is where the issue is. You are required to mail a piece of paper requesting a cancellation to their California office. It just so happens they never receive said paperwork that is mailed to them, and customer service is absolutely no help.

When you walk in to a LA Fitness it feels like a fully loaded clubhouse with friendly people. They are all the same. Some even have outdoor pool. Bathrooms and locker rooms are very clean and spacious.

Good price and would be a decent value for the money if it weren’t so disgustingly filthy. Not unusual to find the same dirty tissue and sweat stains on a treadmill for months, fingernails on mats, etc. Trainers are a joke - they stand around & chat a lot with their clients instead of motivating them.

Here’s what L.A. Fitness saw fit as an action during this time: although all gyms are closed (indefinitely), and after sending a letter of ‘support’ Friday March 20, 2020 that we will not be charged monthly or annual fees until the gyms will open again, three business days later I was charged the monthly fee. After I sent an email to inquire, thinking it was an honest mistake, and after not receiving any reply, the next day I was charged a $52 annual fee, in addition to the monthly fee... This is not the time to think about gym memberships… When every business right now is doing so much for the community, freezing accounts, mortgages and rents, helping and supporting each other, this greedy company is charging their members, while closed. Why did they even send the letter then?

Enjoy the gym, but LA Fitness is doing the unspeakable-trying to steal money from their members. They are trying to debit credit cards while the gym is closed during the Covid-19 pandemic. The gym has been closed since last week, the doors are locked, and they are continuing to charge members. LA Fitness also collected the last month upfront so they owe all members a minimum of one month, and weeks. LA Fitness is looking to fatten their wallets while then USA is fighting a health crisis. Greedy bastards.

I have been going to LA Fitness certified personal trainers for 7 years. There have been fewer and fewer certified trainers available. Until now there are none at the two gyms closest to me. In fact of the 10 gyms in my area only 3 have certified trainers. In contrast, there were 5 trainers at my local LA Fitness when I first signed up. And they even stayed for a year or two! I am very disappointed and will cancel my personal training account.

I’m a new Marine on RA (recruiters assistance), and I was looking for a gym to use during my two week duty. When I went in to the LA Fitness in Greece NY, Patrick, the man at the desk, set me up so that I am using the equipment at both facilities near me free of charge during this period.

This is the LA Fitness in Corona, CA - horrible customer service, staff degrades you, managers named Dylan and Dylan and some supposed vice president of training Laylonnie.... File a compliant to them, they don't give a crap about you. Speaking with Laylonnie.... There many times I thought I was speaking with a robot. That's how unprofessional they are. They are just robots. Strange. Anyhow if you would like to be ripped off, degraded, and when you try to resolve anything with the robots they keep trying to make you think that you aren't trying to resolve the issue so they can get you off the phone. Due to the situation that happened I asked for a 25.00 credit and they can't even do that. Anything I tried to resolve with them, they couldn't do. They will not help you just take your money. I paid a ** ton of money. These people are scum!!!!

DO NOT sign up with LA Fitness! I repeat, DO NOT sign up with la fitness! They will STEAL your MONEY! The only reason I signed up with la fitness was because of Kids Klub. Every time I drop my daughter off, there’s a problem. They’re not well staffed in the Kids Klub! 8-10 kids per adult and 1-2 are usually crying. How in the world can you call that well managed? This makes me worry about my daughter's well being while I’m working out. Their staff & corporate office will tell you, “according to our roster, there’s always two people on site”. Which is total BS!

My wife and I joined LA Fitness at University Parkway in Sarasota about 3 months ago, after receiving multiple calls from the sales Manager Melanie. She was very kind in the beginning and my wife and I decided giving her a try, then we were offered the membership. We said that at the moment we didn't have the money to sign in. They said that was not a problem, we can join and pay later, (which we did one week later) then we can try it for two months. We also were offered a "Complimentary Fitness Assessment" next day. We took it (about half and hour) and the we were invited to sit with our trainer for more than an hour and they tried so bad to get us in a training contract. I had the same feeling that when I have been offered "timeshare" too much pressure.

Signed up for personal training in August, since this time unfortunately my younger sister has been diagnosed with cancer, I have to cut back drastically on work in order to help my family. I have not been able to use this service since October but still continued to pay $678 monthly. Today I went and spoke to Derrick at LA Fitness. I advised him of my situation and explained I could no longer afford the service, nor would have time to utilize it. He was quick to point out that I signed a one year contract, understandingly I then inquired about lowering the frequency of sessions from 3 times a week to 1 in order to lower my payment, I was refused and was told to come back next august and they would lower it when I renew.

What can I say for a company that charge so much to the members to use the Gym. It’s a joke. The place is dirty, old machines, broken air conditioning 90 % of the time, broken machine that takes months to fix. Smell horrible everywhere. I wish Crunch will open one across all the LA fitnesses. Get this Cheap corporation out of business for good.

When joining LA Fitness, I inquired about their cancellation process to be sure I wasn't joining a gym that would lock me in as a member for life. I was told that cancelling was an easy process and that I could cancel at any time. Lo and behold, I am becoming an eternal member. When calling the local fitness club in September, I was told I could find the cancellation process in my LA Fitness account information.

They signed my daughter up for a contract over 500 dollars a month knowing she wasn't in a position to read the fine print and we have spent multiple hours trying to get out of it. They took our credit card number without a physical card in hand and signed us up for a long term contract that we have been unable to get out of. Regardless of a Dr's letter and multiple calls to corporate with bad attitudes we still are being bulled month after month for 500$ plus 24.95 plus an added 30 dollar charge. I'm sorry. Who spends that a month? The branch is West Goshen in Pennsylvania and I have the corporate ID numbers of several people I have spoken with who will not help us in any way. I have never encountered such horrible customer service in my life. Furthermore taking advantage of a family with a child who has an ongoing disease.

I was at LA fitness at fletcher's creek in Brampton, Ontario this morning. I was there for a cycle class this morning. Every time when there is a class members prefer to leave the door open, reason being it gets really HOT during the class and with a lot of people's body heat. This morning one of the janitorial didn't allow me to leave the door open, I asked her the reason, she said she can't do anything. She was told by manager to keep the door close when there is a class. I went to the manager and explained him the situation, I didn't was anyone or myself to faint during the intense class. Manager was very very very RUDE, and gave me a reason for AC to kick in when door is closed, which makes sense and I agree. He also gave this reason that people working out outside the class have complained that they hear a lot of music and noise that disturbs their work out.

I had a contract with LA FITNESS for training sessions that expired on November 27th 2019. As I lost my contract I went to the facility in Noblesville to ask when was my last payment due and if I had to do anything else to cancel my contract. The person who talked to me (Alejandro) told me that I had nothing to do, once my contract was up I was not going to be charged anything else. I asked him, do I have to cancel my contract so I don't go on a month to month basis? He said to me "no, you don't have to, once your contract is up, then you are done". Trusting to his words I didn't do anything else and what it is my surprised that on December 27th I see that they withdrew $420.00 from my account when they said this was not going to happen...

LA fitness is a corrupt place to workout, they will persuade you into signing up for membership and deceive you that the care about your fitness but in reality they are just interested in your money and they’re ready to take all your money from you. I don’t get it, is easy to sign up for a membership but when you want to cancel it, they will give you reasons and try not to cancel your account and will keep billing you.

In actuality, the classes they claim they offer are not necessarily even offered in the relevant city/province/country you live in. I did the research and found out that many of their classes are only offered in a few states in the USA like Cardio Jam and HIP HOP. I am in Canada [Ontario specifically] and I did a country wide search and noticed based on provincial postal codes and US postal codes that very few of their gyms offer those classes that they list.

They discriminate against skinny people - or make you pay. They lock up the lightest weights in the training room, then tell you that you have to pay $200-$300 extra/month to access them. On top of that, the front desk person told her manager that I called her a "**." When I asked another employee who he said heard it, she admitted that I didn't. He wouldn't allow me to ask the accuser. After spending almost an hour (patiently - I was meditating!) waiting for a resolution, the manager got on the phone when I approached.

WORST GYM ever. Don't join. They talk you into joining but then when you would want to close the membership, you are in a big mess. They would keep taking your money. Talking to customer care or managers don't help either.

I join LA Fitness because it was the closest gym to my job and I wanted to look better for my future wedding in 8/2017. As of 8/2019 I have no longer been able to attend due to clash with schedules. You have to placed on their website that you are canceling and then send a letter to a PO Box. I have done the process twice. No one has received. I proceeded to change my credit card to prevent them from charging me. I didn’t see another option. Somehow they contacted my bank and my bank gave them my credit card number because they claim they saw the I was charged for this monthly and they thought they couldn’t get a hold of me.

12/6/2019. I and my son are members. Had a meeting about a personal trainer's ongoing bullying, he is in total denial. Truly I don't think management there believes him, but we settled on no communication to diffuse the situation. He sat in a chair during the meeting slouched and called me dude when addressing me. I'm 30 years his senior. The other thing is his friend who videotaped my son for the sole purpose of ridiculing. Which is a clear violation and an offense to have his membership revoked. Will be let off with a warning. The personal trainer was party to this. This is my gym. Who thinks this person needs to have his membership terminated and who knows how to get this to the highest of channels to get it done. Just to see the trainer is sickening, he should be transferred immediately now that people are aware.

We joined the personal training at the LA Fitness at North Richland Hills under heavy sales pressure. We clearly indicated to them that we would be out of country soon and they repeatedly promised all monthly charges will be postponed. The charge for November 10 was to be rescheduled for later but they went ahead with the charge anyway. We became sick upon return back to USA and conveyed this to John at LA Fitness and expressed displeasure at November charge. John promised December will not be charged. Guess what, they charged us anyway. We have told John we do not want to continue and CANCEL. But no use. They don't care that we are both retired and on limited budget. They don't care that my wife is sick and bedridden. PATHETIC!!!

I paid for a personal trainer that quit after one session. No one told me or the other clients. My next trainer wouldn't even talk To me during sessions. We only had one. I couldn't cancel payments. I was told that I was cancelled but continued to be charged. I went battled with emails and sent in my form to cancel AND STILL CONTINUED TO BE CHARGED! THEY OWE ME HUNDREDS OF DOLLARS for training I never received. Finally I closed my bank account.??? Bad business LA F!

After been taking showers for a month I start development Athlete's foot. It is a fungal infection that affects the upper layer of the skin of the foot, especially when it is warm, moist, and irritated. It is as also known as tinea pedis and ringworm of the foot. The fungus that causes athlete's foot is called Trichophyton and is commonly found on floors and in clothing.

My story starts this way. I went to LA fitness in the month of July! I wanted to take a regular gym Membership! But they had a deep conversation with me, about why I am joining and everything for a long 1 and half hours! I told them I have my marriage in February, and that is the reason I wanted to join! So they asked me to take training sessions!

Hey guys, I am a innocent who is stuck with this LA fitness. Did you hear "stuck". I didn't know a gym can cause me so much trouble. No one clarifies what are the deductibles and when you get paid, you can't ask back. They tell you cock and bull stories. So I needed to cancel my membership so I paid that month fee and cancelled the membership but you know what I got charged again and they expect to pay late fees and when you argue they tell you signed it. So please be aware of this scam. This is not signature club. It's a scammers' club making some random money. Customer satisfaction at the end of the day is 0%.

LA fitness will not refund your money back, even if it's 1 day late past the 3 days and unfortunately, because of a newly diagnosed medical condition, I am unable to attend the gym at this time. They have no remorse and make no exceptions!

LA Fitness and their shady membership policies. Be Aware…I had “Family membership” at LA Fitness, and in August of 2019 I cancelled the ($94.38) “Family membership.” First I logged in to my LA Fitness online “Family membership” account and cancelled it and then I took the extra step of mailing in the cancellation form. Three months later I noticed the ($43.39) LA Fitness charge on my banking statement. Called LA Fitness and they stated that I had successfully cancelled my membership but not my son’s membership. Wow, my “Family membership” automatically become an individual membership, without any notification or correspondence from LA Fitness. Be aware…!

I have been a member of LA Fitness for several years. I go to the "680 Hacienda Dr, Vista, CA 92081" phone number "(760) 732-0072". I occasionally go with my roommate, named Madelyn (also an LA Fitness member), Madelyn is not as experienced in the gym as I am and I therefore point out or model how to correctly do the movements when I feel she may be doing them incorrectly. However, I want to make it very clear that we are working out TOGETHER; I complete a full exercise and then she completes and exercise. I am not a personal trainer, I am not certified as a personal trainer, and I do not make ANY income as a personal trainer. I am merely helping my friend DURING our joint workout together to ensure that she does not injure herself.

I can see why this gym has a rating of 1 Star. I recently went to an LA fitness on 22nd street in St Pete. I was minding my own business when Tyler a personal trainer told me I would have to move. I explained that I was there first and would be done in three minutes. He then got another manager clearly his friend or girlfriend and another clearly steroid using male, I’m not even sure he was an employee. Eventually someone hit me below the eye with a rope from behind (coward). Long story short I am a 52 year old male just trying to get in shape. If you want to be bullied, intimidated and assaulted this is the place for you. Stay away!!!

I have very mixed reviews about the personal training experience at LA Fitness. To be fair, it was OK. However, it did not "balance out". It was not worth the money spent each month and if you get a good trainer, you are lucky. If not, it was horrible. I was in both camps during my time with this. In my informed opinion, the rest of the trainers appear like jerks, acting like they are the most in shape person in the world and the everyday guy working out is not worth his time. It's not for the middle of the road guy who wants to work out to look better and get healthier. Save your money. ($300 a month in a locked in year contract.) You can do it on your own at your own pace.

I've been a member for quite some time now but just recently started the cycle class. I was taking **'s class 2-3 times a week for the last couple of weeks. Up until last night I felt like I was improving and keeping up with the rest of the class until ** asked me to switch seats (front row) with one of his "fast runners" in his words! I said "if I don't then what," he said "then the class won't start". I felt this was so unprofessional on his behalf. He is supposed to be a motivator, he's supposed to pick you up and encourage you, not make you feel like you're less than. I was so disgusted, I couldn't even finish the class, I had to walk out and I will never take any of his classes again. Final words...beware of the clique that he has formed!

We signed up for the "Silver Sneakers" fitness program through my Medicare Supplement insurance. It was one of the benefits offered by the insurance carrier. We visited a few of the different fitness centers in our area that accepted the "Silver Sneakers" program. Each fitness center has a certain program that is usually a free and also some other items that are extra if you so choose to use them. That is understandable for certain items. I have no problem if a fitness club has those type "extra" benefits offered to their club members. I know Planet Fitness has a Black Card membership that gives you massages, etc for an extra monthly fee. Some franchise clubs were nice but the LA Fitness had an indoor pool and that was something I was looking for.

I would like to make seniors aware that LA Fitness has an unscrupulous, undocumented policy concerning prepaid memberships that are switched over to Silver Sneakers. My husband's membership was prepaid when he turned 65 and got a Medicare supplement with Silver Sneakers coverage. LA Fitness gladly switched his membership over to Silver Sneakers but then refused to reimburse us on the remaining unused prepaid membership. They indicated that they were going to hold our money in case we ever decide not to have Silver Sneakers anymore.

Had over $400 worth of free diving gear stolen from a locked locker at your Akers Mill Rd location in Atlanta. Blank looks from "Management". I had heard from other members of the same happening to them, but I brushed it aside. My mistake.

Stolen Necklace by an LA Fitness employee (Huntington NY). If you don’t mind getting personal property stolen by employees this is the place for you. My necklace was turned in by a Good Samaritan and was dropped off at the desk, was put in a secret location and by coincidence disappeared the next day. I wish I could give this place zero stars. There was no accountability and no cameras in this facility. It’s too bad. I enjoyed coming here but now it left a bad taste in my mouth. This location and it’s headquarters are run by a bunch of rats??.. It’s really is true in life. You get what you paid for and at this place you pay for and that’s crap service!!

I was a member at LA Fitness in Burlington Ontario from ~ 2012-2017 but left as I was going out of the country. I put my membership on hold for 2 months before cancelling it after realizing that I was being charged half of my monthly fee. At the time I paid $99 for initiation fee and $29/month with no annual fee thereafter. In August 2019, I rejoined but was unable to get the $29/month deal. I spoke with an agent over the phone at my selected club and agreed to $125 and first and last with 2 months free and no annual fees thereafter.

I sent my son into LA Fitness in Brick, NJ as a Family Member. Website clearly reads $25 initiation fee and $29/month. My son clearly said he wanted a Family Membership with me and the least expensive rate. He was sold by Mike, your General Manager an initiation fee of $250. So I called last week and spoke with Anthony to get the refund and nothing was done. Today, I spoke with Joe and nothing is being done. Every run around you can imagine is being tried. I need to bring him in to join, you need to speak with the operations manager some other time, on hold, etc. One good thing, they taught my son a lesson in Corporate Greed and fraudulent sales tactics.

Worst fitness center ever. You can not even cancel your membership if you do not have access to a printer. You must go to the center and personally cancel your membership. So please read your contract. They will automatically renew your contract and charge you forever. They are thieves and very unprofessional. Forget the gym and take a walk.

The customer service and membership services with this company, are absolutely the worst I have ever dealt with. They make it almost impossible to cancel your membership-to the point that I believe they will just stop talking to you and you will have to pay. But of course, on the front end, they tell you that you can cancel at any time. Beware of this company, they have no moral compass and are difficult to deal with, at best.

I joined LA Fitness to participate in Aqua Fit, a health requirement to control my diabetes. For the first 3 years, no problem. Great instructors. Recently, they have restricted the class to 10. More than that had been coming consistently for 3 years. Now if I don't get to the class 45 minutes early, I may not get in. The solution, hire a lifeguard is just not being considered. Very poor customer service. If you are a senior, stay away.

Signed up three months ago for $200 initiation and $20 per month. Sales guy said that is all I would pay ever. Third month in they hit me for $50 equipment maintenance fee. They said I should have read the fine print and not relied on the words of the salesperson. What a scam! Never join LA Fitness.

Had a membership to use all gyms I was told, and they have a little over a handful of Signature Gyms they don't tell you about, even though you join up to use all gyms. They charge your credit card a inter-club charge on your credit card and don't warn you in person. Talked to the main office and they said $15 more a month for their Signature club and I told them when I joined up I was told all gyms and they don't care and try to make you pay another fee after being a member of 15 years all together. The main office says no fee after telling him to cancel my membership and when I go to the gym they try to charge a extra fee and they lie about maybe other gyms weren't around. I tell them to cancel my membership and they cancel and I have to pay another month and half.

PLEASE avoid this company like the plague!! They are tricky, deceitful, and once they have your credit card - they take what they can get, however they can get it. I signed up for six months of personal training, they got my credit card and they took 12 MONTHS WORTH!!! I am in a runaround nightmare. They DON’T care. They say the person I need to talk to isn't there or go to this other club to discuss the issue or literally the operations manager in Apple Valley (Krista **) told me she was too busy and to GO AWAY. Seriously. Please don't make the same mistake - avoid this place and the personal training - if you value your money!!

Re LA FITNESS account number **. My husband signed up with LA Fitness 20 years ago. He has not used his membership in approximately a year, LA Fitness called Compass, our bank, and sent the contract, and compass gave them our new debit card number, where they deducted ALL "past due" monthly dues. Keep in mind, he has not even used this service in a YEAR.

They misled my son into a full year of personal trainer sessions at $180 a month after telling him it was for just a month to try it out! Then said, "It was a contract and you signed it." Totally unprofessional and try to mislead and get you signed up. Stay as far away from these people as you can. Hope this keeps someone from falling into their trap.

I'm a customer for many years and when I tried to cancel just because I have membership at YMCA so I take my kids they told me to send form and then sent me email that I have to pay another year or $149 Cancellation fee. And customer service are very rude when you talk about cancellation but very nice when you call for new membership. I called my bank to stop paying them. There is a lot of competition now not like before and they should understand that.

I have been a member at LA Fitness for many years, but no more since they cancelled it when I decided I am not getting their personal training. The customer service has become so horrible. First, I tried to cancel personal the very day I signed for it, but no one was calling me back, I was in my 3 day rescission period, so to be sure I sent certified letters because it was obvious that they were ignoring me on purpose.

We signed up for personal training in January 2019, end of July both me and my husband lost our jobs and no longer have an income. Customer service is unwilling to help, they refuse to transfer me to a manager - say they will call me back and don't call me back. We want to keep the monthly membership, just cancel the personal trainings due to the financial hardship. It is crazy that hardship is not an option to cancel personal trainings. We cannot afford to pay $200 a month for training. I have been calling since July 25th and they do not even have records of my call July 25th from what the rep told me today. They keep refusing to transfer me to a manager! Totally unacceptable and horrible customer service. The rep that supported me today was super rude as well. At this point I am just wanting to cancel all my cc and move to another gym.

Filthy and unorganized! The women's bathroom is disgusting (I say that lightly), toilet paper on the floor, bathrooms floors are usually soaked. Toilets are a health hazard with urine and feces even on the outside of the toilets. The soap dispensers give you a brown sludge (pictured) and not soap. Planet Fitness next door has a large crowd as well, yet that gym is always clean - go figure - but I need my squat rack, so I endure this pain. I have complained to management plenty of times, but they don't care. Hopefully, new management will be the resolution! Fingers crossed!

At the Stoneham, Massachusetts facility, 4 of the 10 televisions that are suspended from the ceiling in front of the treadmills & cycles are tuned to CNN - none are tuned to Fox News. I have complained to the local management who tell me that the TV's are controlled by Corporate in Los Angeles. When I write to LA Corporate they tell me to talk to the local manager. I think that the moonbats in LA don't want members getting a point of view different from the Fake News on CNN.

I went for a tour of the facility at the 3600 University Blvd West in Jacksonville, Florida and I was asked for 2 pieces of ID to issue me a pass, so I gave them my DL and a credit card. I was there for 10 minutes. I did not like the place so I left. Six days later they billed me for a membership fee. I went to the place to complaint and they show me a contract with a fake signature. I HAVE A COPY OF THE DOCUMENT and I intend to posted on YouTube. I complained to the manager and soon after that I started to get harassing phone call. That is why you have such a bad rating LA Fitness.

The Deerfield Beach, Florida pool has consistently FILTHY, with trash floating in the pool. The white tiles are black with dirt, the water is cloudy, the pool itself is in disrepair and peeling and falling apart. Avoid this place so you don't get sick!

This is the most horrible system to login if you forgot your password. I had to look for my contract which I signed in 2012 (7 years ago). Are serious... This is not the last issues that come up. Next, it was asking me to enter the first 5 digits of the the account number from the payment is taking place. If it is an "account number" so it is the number from your check or bank statement and not a card number. Also, the explanation to this step is showing the card which is crossed which check next to it with account number in green. I tried multiple times to enter the first 5 digits and every time the system couldn't confirm my account. I was so frustrated...

Sat down to get information about membership with JP and several times I asked about fees. Not only was I not told about annual fee after 2 months membership but he deliberately omitted that information when asked if there were any other fees other than the initiation fee and monthly charges. He told me that there was no cancelation fee but nothing about annual fee after 2 months. When I returned to JP and asked about the fee, he told that me he had mentioned it in his presentation (I know he did not mention it) and that it's in the contract I signed. He stated that same thing happens to a lot of people (being surprised about annual fee). Maybe it's because he fails to mention anything about the annual fee at 2 months!!!! I might add, the contract was on the computer and makes it much harder to review.

Hi, I had very bad experience of LA fitness in McCandless, Ross township, Allegheny County, Pittsburgh PA. Me and my family enrolled with this gym few months back, they charged for two months upfront and they didn't tell that the amount will be autodeducted monthly and two months they charged are for first and last months and they didn't tell that is not refundable. They should have told us all these details when we signed the contract. There is no transparency. And when we cancelled the membership, they returned only for 1 person from family. This is very disgusting. The person name is Nick who we dealt with. Very very worst experience.

To Whom It May Concern, I’m composing this letter to explain an alarming incident that happened at one of your locations in Houston, TX. Before I go into an explanation, I want to first say how dissatisfied we are in the way this matter was handled, the disregard of policy, and lack of customer service to tenured members.

My mother and I went to gym one day with 4 day guest pass she receive from a LA fitness employee so that she can use. She talked with the manager and said that they need an ID for guest pass. My mother forgot about her ID, and she was having problems with manager with making an exception. I was there and my father was there to vouch for her, and the manager still said no. I even said could you let my mother take the class, and he still said "no." I was not told you need an ID for a guest pass.

I went to Raymond so-called manager with an issue. At the Glendale Heights LA Fitness location. I would like to know where they find these people and then make them managers. I really thought I was speaking to a 6-Year-old. My issue was poorly handled. I walked away scratching my head. Wondering what just happened? Was I speaking a foreign language or do I have 2 heads. I think you're getting the picture as to where I'm going with this. The issue was disregarded, no professionalism whatsoever. "DISAPPOINTED." Next and most important the place is filthy. They have a disgusting facility at best at this location. I am going to finish my year contract agreement. Then I'm going to look for a better club to join. Raymond go get some advice on how to talk to people.

So they just lost a member today. I signed up with LA Fitness because it's walking distance from my home and it's practical since I travel a lot throughout the U.S and Canada. Therefore, I would have used the LA Fitness in the USA. However, the main reason I signed up with LA Fitness is because of my conditioning training that I do which is a part of my 6 day training schedule. The personal training room at the Courtney Park Location has a heavy bag and this location (Eglinton & Hurontario) has the medicine balls and the rope that I do as part of my conditioning.

Jimmy (the PT manager) is a scammer. He lured me away from my gym workout to do a “survey” for him. Then he pressures me into signing up for PT sessions. PT sessions that they don’t even have a trainers to fulfill. He says he will be your trainer, and then he sticks you with multiple new people with no experience that are there for a few days and then quit. Because of their “staffing issues”, there are no trainers.

I signed up 4 months ago, they attached my account and credit card to someone I don't know, and repeatedly charge my card against his account, even after I cancelled the membership. Their CS reps said they couldn't help, I had to wait until the manager came back in on Monday. The general manager said I'd receive a call on Monday by noon. When I called at noon, the manager Vaughn, said he would call back in 15 minutes. When I called him back 3+ hours later, his answer was he was busy with other customers in front of him. Total joke, no one accountable or able to help. Never even used a single piece of equipment but got charged 4 months straight (credited back after the fact, but simply ridiculous).

I took membership and continued for one week. I had to cancel because of relocation. I have followed long process to cancel the membership. but they are continuously charging me since last four month... Even after cancellation.... Maybe this still continues....

On or about April 12th I received a phone call for a LA Fitness representative in regards to a past due bill for March and April 2019. It is at that time I requested for my membership to be cancelled and a final bill be mailed to the address on file. The representative informed me my final bill was $61.98. On April 14th I received an email in regards to the past due amount and it is at that time I requested for a final bill as well. As of today I have not received confirmation that my membership was cancelled. Also I see charges in the amount of $30.99 three times and $5.00 attempts daily on my card statement.

I wish I had read all the reviews here before signed up for the gym. They're truly selfish and care for the money more than anything. Once you signed up for them, they never care about your problems. Before then they were trying to reach out to me to try their training sessions until I decided to sign up. Even though I told them I could not do a contract, I'd be moving out in like in 5 months, they said not a problem; they can take of it. The contract help me get better deal, that's all they want to help me. How's nice right?

This people are selfish people that only care about making money and do not care of actually helping their members. I am now have to deal with their headache and trying to purchase a home. Never again.

I was looking for a place to play indoor basketball in Florida so I tried the L.A. Fitness by my work. I went with the cheapest option to use the facility and play ball. The initiation fee was $75. Then it was about $37/mo with the 'annual fee' of $52. WAY too much money to play basketball!

The WORST customer service I have EVER seen in my life. They sign you up and then they neglect you. Once you sign up they don’t care about you anymore. I talked to literally everyone for some help with my personal training. They charged me almost 200 dollars a month for personal training excluding membership fees and they don’t have trainers available. What’s funny is right before you sign LA FITNESS personal training manager makes you feel everyone is there for but in reality no one is because they already got you. STAY AWAY FROM LA FITNESS.

This gym like most has its supply of immature bullies that think they're Hercules Unchained. Unfortunately, on two occasions I've experienced this incivility. Being a senior, I won't tolerate this nonsense. Btw, there's no presence of any representatives around anywhere, and therefore, no supervision of these "gen pop" folks. One incident occurred today and so I searched for a manager to inform of the situation. When I reported it to Tyler the "director of personal training" he began laughing and said it's my problem to deal with. I had him cancel my membership on the spot. If you don't mind an unsupervised prison yard, then this is the place for you.

I want to give LA fitness no star, but unfortunately, there is no option for that. Yesterday, I went to LA Fitness in Long Island and trying to cancel my gym membership. The front desk guy told me I have to come back tomorrow because they only make the cancellation from 9 AM to 5 PM. I ask: "What do you have to do to cancel the membership?" The guy said, “I have to click the cancel button, but I can't do that right now because of the policy. Or you can print out the form and mail it to the company.” Of course, I am not going to spend extra money to mail a form just to cancel my gym Membership.

Caution! Think about seeing your kids with broken arms or bloody face one fine day with thousands of dollars medical expenses and painful nights - This is where Kids Club at LA Fitness welcomes you even when you are paying higher monthly membership with respect to other Gyms. My 5 years old daughter got injured very badly. When I asked for CCTV footage, manager informed that they did not put camera there due to legal constraints as that would require more parameters to implement before they get the eligibility. This is just to cover up their lack of supervision, high level of carelessness, negligence to safety and least responsibility.

Each time I have been to the sauna at the Lynnwood LA Fitness, there are women talking in very loud voices to each other across other people - very inconsiderate. I have asked management to address this situation and it seems they have had other complaints about it. They do nothing - a simple notice to please keep your voices to a respectful level posted on the door would be so easy. But they refuse to - instead they ask the other guests to control the situation. They are so lackadaisical about member concerns once they get your monthly dues - it seems that is all they care about. They have been through manager after manager at this location, and it seems they forget to train them in Customer Service - they seem to disregard the fact that they are there for US. Sad way to run a business.

I had moved to a different city, so I wanted to cancel my membership with LA Fitness. I went to their office area, and was told I need to only cancel with the their office manager, who only worked at 9-5pm which were inconvenient for people who work those hours. The saleswoman told me however that I was able to cancel my membership with a form that that was convenient as I would moved to a different city as it would take me an hour to go to the gym to cancel in purpose. I send in the mail. This was much easier for me. So I had submitted the form to the main office in LA, California. I did not think of anything afterwards.

I was told 1 thing at the Doral FL location and another over the phone w/ customer service. I wanted to add 2 members and a guest to my husband's acct. I was told I could not do this. Lie NO 1. I had to open a new membership. I had an online offer for $0 down for family add ons and was told they would honor at the loc. Lie No 2. Long story short I was told and it was handwritten on a piece of paper that I would be paying 74.98 a month.

Three months ago I signed up. I’ve been here several times before and I was a pleased with the services about 2 -3 years ago. Today it’s a-shame at how they do people. I thought I can trust them to take out the $29.99 dollars every month only. Well today not only did they snatch $29.99 from me; but also $49.99 the next second. Right beside my bank statement says an annual fee. I called these money hungry vampire scumbags and this lady tells me. Well we charge an annual fee after three months. I told her it’s not even a whole year yet. And flew down there to cancel immediately.

It feel like that they are determined to get money from you by pulling any tricks possible. First they said no annual fee, good price and access to any LA fitness. After we sign up they send us change notice and we have to pay higher monthly fee than what we agreed to and they lost our original paperwork we signed. Next they said it does not include any LA fitness just local one. Yesterday we got update that we have to pay annual fee. I waiting what will be next. But we are in process to change to different place. So be careful. They are there to get you.

Member of this LA Fitness location for 5 months. Staff does not interact or police gym at all. Main complaint-broken equipment and jerks who have video conferences, no headsets, yelling at each other - can you believe it! I ask about cell phone policies and they have no idea what I'm talking about. If someone walked around and kicked the jerks off equipment who are just sitting and talking on phones, we could actually get a routine done.

I signed up on Dec 29th and paid 198 and I was told 24.99 a month was what I would pay. Now on April 1st a mysterious annual bill pops up on my Reddit card for 49.99 for one thing in 4 months is NOT annual and where did this come from. I was never told of any other bill. For the other part of this review their hours are terrible. If any other gym shows up close enough to use I will leave and never look back. RIP OFF ALERT! ON THE ONLY GOOD NOTE PEOPLE AT THE FRONT ARE NICE BUT AS A COMPANY THIS IS A TOTAL RIP OFF.

I was planning on joining the club in Randolph since my family relocated recently from South Jersey, NJ. Upon arriving I was told that the class I was interested in was cancelled, but Kevin took my information anyway and I was told to download the 4 days pass and come back. I asked Kevin if I can take a walk around the gym and he did allow it, but never suggested he will take me around to show the facility or tell me more about the club/answer any questions. While walking around by myself I saw the class actually wasn't cancelled and I did try it out.

I am a current member, soon to be a former member of LA Fitness. I have been a member for almost 4 years and they have low level customer service. At their Alexandria Virginia location on Heneska Lane, their Director of training, Justin is the reason I will be ceasing my membership. He was very manipulative with trying to get me to sign up with a trainer. He was personable and friendly, but once he knew I had to “think on it” he became so rude, dismissive, disrespectful and mean. He told me “ we don’t need you to sign up, we have 1,500 members at this location” and also said “if you sign up it’s no benefit to me and it’s something for you, we don’t need you to sign up”.

Worse gym ever. The employees are rude. For all the times I tried to go swim, the pool is either dirty, crowded, someone is adding cleaners or noisy maintenance. For few times, at around 6:00 am,while I am entering, an employee would stop me to ask to take a photo. A person called many times to schedule a personal training. I said I am busy. He insisted. I agreed just to escape this continuous calling. At the day of the appointment (it took me a lot of efforts to fit his time to my schedule) he called and canceled claiming he has a conference call!! Seriously? I said fine. He started calling back again. He didn't stop until I went and found him in person and said, "I will find you when I need a personal eval, please stop calling me." I went few times in the early morning and the pool was so crowded, so I returned home without exercising.

I have recently joined the LA Club in Houston. At the time I joined, I paid for the multi club access and when I showed up they said my membership was for single club access; However, after several phone calls, the club corrected the problem and I could go to any location if needed. Three months later I got hit for a yearly membership charge (which I wasn't made aware off during the signing up) and when I call the local club manager and was told that it is written in the contract and it's up to me to read, they are not obligated to advise you at the point of signing up contract.

Machines always broken and not repaired for months. I informed staff and he just blew me off that they are fine even though the ellipticals don't incline and click loudly. Always packed at 9am 10am. People in Corona don't work!!! Come here if you want broken machines and packed with people all the time.

Little Rock, AR - LA Fitness on University Ave. has no women’s basketballs and have approximately 6 men’s available. I asked them for a women’s and they stated it’s not even on the LA Fitness equipment order form! How is this even possible?!? I’ve contacted corporate and the guy who answered stated no one has even brought this up? I informed him I will continue to call until this is changed.

This isn't a complaint about the facility, which is well equipped. However, it's a real pain as far as dealing with the sales staff! When I went in to sign up, I was given a couple of options, both with hefty "registration" and "service" fees and I was told I had to sign up for a year. I mentioned that it was quite possible that I wouldn't be in the area for a year, and I was assured that that was no problem -- I could sign up for the year and then if I moved, I could bring in a letter with my new address (to prove I had moved) and they would cancel the membership. That didn't sound all that good to me, so I said I would have to go home and think about it. When I got home, I got another sales call to get me to sign up.

I joined the LA Fitness club in Clark, NJ when it opened in the summer of 2015. At that time they had a Grand Opening special of $0 initiation fee and $29.99 a month for multi club access throughout the state, $19.99 for single club access. First and last months payment up front. I signed for the full access, $29.99. I gone for over 3 1/2 years to other LA Fitness clubs all over NJ, then the beginning of 2019, they become a “Signature Club”. I found that out when my credit card was charged for visiting the LA Fitness in Union, I inquired why I was charged and was told because I only have single club access. I said, since when? I always had multi since this club opened.

Today is my second day at the LA Fitness Club and I will not go back!!!! I will call LA Fitness and cancel my membership, hopefully there won't any problems with my cancelation, hopefully it won't take 2 months, hopefully there are no hidden costs... What prompt my cancelation???? I have bad feeling about this "new Club" and I never go wrong about my intuition or perhaps my educated guess. I wish I would have noticed certain aspects of the Club which I do not like before signing the membership. It seems to me that they operate under the same Old game... "I will say and do everything to get you to signed..."

DO NOT SIGN UP FOR PERSONAL TRAINING FROM LA FITNESS. LA Fitness facilities are OK but their Personal Training is a major ripoff. They charge major bucks for training and then pay the trainers next to nothing. As a result trainers leave with high regularity. In 6 months we had 4 different trainers with large gaps in between while LA Fitness searched for replacements. We ended up receiving only half of the promised training and LA fitness refused to issue any refund.

Looking to give a zero on my review. The LA Fitness pool area has the same clumps of hair and the same trash floating about week after week now, previously entering the facility I would see it dirty, report it to the front desk area. They need major cleaning done, the floors are very dirty with hair, used band-aid and sport tapes, inside the pool there is sand and white objects floating around. Complained to the front desk but they never sent anyone to clean it. Corporate office need to meet the standards of healthy and safety.

In my three years at LA Fitness, I've had nothing but great experiences in the Don Mills Signature Club. Bunch of great men/women (Brendan, Shar) managing the location. Unfortunately, I had to cancel my membership due to moving far away from any LA Fitness locations, and they promptly helped cancel.

It was my first meeting with Chad Tuesday. I would recommend him. Derrick helped me join. Both men have a great personality, no pressure. glad to be a new member. I have mentioned the club to many friends and coworkers. Several have expressed interest I, couldn't ask for more. I was a member at the JCC for 5 years and it didn't fit my needs. LA Fitness is better equipped, cleaner and the equipment is more than I had hoped for. Wish the pool was a bit warmer since I swim for physical therapy. A steam room would be fabulous. No complaints.

Very Dirty and Apathetic Staff. My wife got me a subscription for my birthday. She specifically was concerned with cleanliness. The dude assured that they had high scores. That's hard to believe because the place is filthy. Every day. On one day the men's locker room had torn wet tissue paper all over the floor. I mentioned it the girl at the front desk and her response was "The cleaning guy doesn't come in until 2:00." I think it was around noon at the time. Great answer, Syndey. The next time we went my wife saw gum in the cup holder of one of the treadmills. Three days later she went to the same treadmill that had the same gum in it. The more we were there the more we realized how gross this place was.

Arrived at 8:30 AM to find men's locker room trashed, out of tissue, showers dirty without soap, reported to staff (a young Lady) that seemed unconcerned. 2 hours later returned for shower. Still no cleaning, observed "trainers" sitting at their desks but no maintenance. 01/26/2019, Sprayberry Crossing, Marietta, Ga.

So I've been looking into getting myself into better shape and needed someone to hold me accountable. I happened to "win" one personal training session at LA Fitness and liked the people I worked with. In a moment of weakness maybe, or perhaps I should have asked to read the contract more, I signed up the same day. However, I've learned not to be too naive either, so I decided to look into what other people were saying about the program and what their results were.

I am a member at your 1201 West Centerville Road, Garland, TX 75041 LA Fitness location. Aquafit Class on Thursday, January 24th, 2018. Aqua fit instructor ** was disrespectful when I asked her not to encourage another student from screeching in a high pitch during class. The sound resonates in the pool and is painful to the ears. I have a hearing impairment. She responded by encouraging the entire class to join in the screeching and told me I don't have to attend this class and can leave. I was humiliated, ridiculed and embarrassed in front of the entire class by **. I like this gym but this instructor needs to be taught that all members should be treated with respect.

I signed a contract with the Personal Training manager in Jan. 2018 and he left. The new manager took over in March but didn't inform me detailedly about how the PT payment actually works. I upgraded to $200 a month from $160 a month in Sep. 2018, from 4 sessions to 5 sessions. They told me it was gonna charge me only for 4 months and the manager will downgrade it for me back to $160, but they didn't, instead, they charged me for another month for Jan. 2019 without informing me and didn't want to give me back my money after I called the manager. The manager told me the operation manager couldn't file my request because the payment was ACTIVATED automatically and another month has started already. It's a SCAM I'd say. Total disappointment.

They breached the contract. We canceled the service. They continued charging, month after month, saying that we did not cancel services. The conversation is the same every single month. We cancel, they send confirmation, and charge again. Next month it goes all again. Fraudsters, serious big time!

I would not suggest anyone to take the membership of LA fitness, although gym is good but the management is very bad. I have paid $275 from my wellness card for 5 months to LA fitness in advance for individual membership with one guest plus kids club. They kept on charging me more compared to what the agreement was with me. And the representative through whom I enrolled for the gym was of no help and he clearly told me that he can't do anything for payment gym is charging and asked me to call their corporate office to solve the problem.

Updated on 01/24/2019: I just canceled my LA Fitness membership due to one of their trainer’s unethical and unprofessional behavior. I paid for one-month personal training in cash, but the trainer did not come to the scheduled session, took two weeks for the refund after numerous texts, did not get a receipt, and he did not even apologize for the inconvenience. He took advantage of me, my money, and my time. While going through the cancellation process I was waiting for the membership refund (6 days and counting) when another charge was added to my credit card for the monthly payment. I never completed any cancellation form nor got a receipt. My advice for future fitness customers is to make use of their money better by using different gym, not LA Fitness. I feel LA Fitness took advantage of me, my money, and I will not bring my business there.

Totally took advantage of 80 yr old who was in need of physical therapy by selling him year-long membership and personal training for $360/mo. Was told this could be reversed with verification from a physician - which they did not honor! Scam!

I signed up for the month to month membership at LA Fitness on Cobb Parkway in Atlanta, GA back in summer. On my last day of using gym, I asked the front desk person to cancel my account and of course they said, “Sure we will take care of it.” Three months later, I noticed that they were still charging me for the monthly fee while I was not using the gym at all. When I called, I had to call multiple times and talk to different managers. Daniel (Assistant Manager) was very nice and understanding and he said that he will see what he can do and he will refund us for the months that we did not use the gym.

MIAMI, FL 33155. I have spoken to all the managers and nothing has been done. I think as a customer that have been paying for so many years I should be heard not ignore. I have been mistreated every time I have asked for a timeline when will be fix. 8 month have been by and nothing. The jacuzzi service is offer when you sign up for the gym but is a lie when it doesn’t work. All I am asking is for it to get fix and I think 8 month is more than long in enough to get it fix.

I received an email from LA Fitness saying $24.99 monthly $0 initiation fee. When I showed the salesman at the Signal Butte Mesa AZ location my email he said "Yeah a lot of people are coming in with those and that's not right." So he basically stated that the ad was misleading and proceeded to sell me on a $35 monthly membership with an annual fee due on the third month. I'm canceling. I will work out at home.

Yoga classes: great instructors, but horrible ambiance - If I could give it a 0 star, I WOULD. Since the recent remodeling of this club; YOGA classes are now held in a room with full, bright lights that can not be dimmed. This is not conducive to a good yoga class. Managements is telling us, that headquarters in California, has control of all the lighting in the building. Supposedly, this club can not dim, lower or turn off some or any of the lights. I find this hard to believe.

They don't tell you this, or at least they didn't tell me, that you will pay $273.86 for a six month membership. That is $45.64 per month. For what, the use of some machines. They don't provide much more than the machines. The location I visit doesn't even have a water fountain that fills water bottles. The employees are rude. Do yourself a favor, don't get involved with this company.

Do not go to this gym. I have gone for 6 months and it has smelt like body odor every single time I've gone. I've been trying to cancel my membership for a month, but have had no success. First, I was told I could come in any day of the week during working hours to cancel my membership in person. I couldn't go in during the weekdays, as I work during those hours, so I went in on a Saturday. I was then told I needed to come in on a weekday as that is the only time an Operations Manager is there to cancel my membership. This is ridiculous and since I'm gone for the upcoming two weeks, I'm going to get billed yet again. Don't go to this specific location or LA fitness, in general.

LA Fitness is a waste of money, the customer service is terrible. They make the cancellation of membership so inconvenient and difficult. They make so that even when you want to cancel they’ll still get a month's payment out of you. To prevent that I put a card with no money on it on file, and then removed my own debit card. They STILL charged the card I removed 280$ ON CHRISTMAS DAY! I’m so upset, I don’t expect to get my money back from them but I’m going to try my hardest. I’m going to drive to Irvine and hand deliver my cancellation letter so this evil thieving company doesn’t get any more money from me.

I really disappointed for two reasons, first Yoga instructors don't show up to do the classes or they change the class to another format without changing in the schedule online. The other reason is customer services, when you have a question or a complaint, nobody knows anything. Today I went to a Yoga class and I check the schedule before I went, when I got there, the class was canceled and when I ask to talk to the manager, there was no manager and when I explain the problem to one of the supervisors, the answer was: "I don't make that schedule, it is not my fault." All I was telling him was that they should cancel the classes at least 1 day before or several hours before the class, so people don't have to travel to the gym for nothing. In the last 2 month in 9 classes the instructors didn't show up (this is in 2 clubs, one in Pembroke Pines 184 st 6 classes and one in Sawgrass 3 classes.)