LA fitness Reviews

I really liked this gym until I signed up for the personal training. I went into the gym to cancel the personal training next day but was convinced by Pedro to freeze the account which I did. What he didn't tell me was if I froze the account, I would have to pay a monthly $15.00 charge. Because I froze it for medical reasons, I had no idea how long it would need to be frozen. Now, Fitness International, LLC will waive my fees to freeze the account as long as I provide them with my medical record. Without having one class, if I cancel the membership, I lose $1125.00. Doing a Google search, I found Federal Trade Commission has already sued Fitness International for deceptive practices.

I joined in the Ina Location in Tucson Arizona in May of 2025 and to date everything has been going wonderfully. However today I had perhaps one of the most unprofessional interactions I've had with someone in a customer service position. Two days ago I arrived to a sign indicating the pool was closed. When I inquired about it reopening I was told it wasn't technically closed and we could swim at our own risk which I did. This morning I called a little before 9 am and spoke to Miranda D and asked if the pool was open and if any classes were going on. She told me there was an aqua fit class at 9 but after that it would be open for lap swimming. I arrived around 10:45 and a man was in the pool swimming laps. Right after I got in she entered the pool area and asked me to get out. I asked why and she claimed she didn't like the look of the pool.

I joined the La Habra gym for the Aqua Fit classes only. The pool has been closed for months because the roof above is not stable. There is not another location that has aqua fit classes close to me. Too inconvenient. I have several medical issues and right now the Aqua Fit classes is what works for me. Every time I call to speak with a manager, no one is available, they’re out “canvassing”. I’ve been told you can only cancel Mon-Fri 10-5. Really?!! I work! Also, they have a link through the app, if you click on receipts to go to cancel. It’s super small print with a hyperlink that doesn’t work. I have also tried to call their main office and haven’t been able to. I feel like a hostage to LA Fitness. I just want out!! If I could give a no-star review, I would!

I'm writing to express my concerns about the Broadlands location in Ashburn, Virginia. The music from the aerobic class is blasting with the door wide open, making it difficult for me to focus on my workout even with my earbuds on. Additionally, the steam room is not clean, and there's an exposed electrical wire and socket with dangling wires and no cover, which is a safety hazard. The steam room door is also missing a gasket, causing the steam to escape. Furthermore, the sauna has been out of commission for years without being repaired. The Jacuzzi is dirty and filthy around the edges. Attached pictures to show that the place needs a lot of attention. I hope you'll address these issues promptly. Thank you.

The West Palm Beach FL location has got to have the worst customer service I have ever encountered at a gym. Incredibly rude and unprofessional behavior. Avoid this place. There are far better gyms in the area.

I joined LA Fitness on July 2nd of this year. My first visit was on July 7th for water aerobics. This was the only reason I joined the gym because I needed water therapy for my knee. After attending the class, I realized there were no offerings for evening classes as had been offered in the past. When I asked about the possibility of evening classes, I was advised to contact corporate to see if there is something that could be done. I was told at the gym they did not make the decisions. I called corporate immediately and inquired about additional classes being offered at the gym. I was advised at that time that it was up to the gym manager to schedule those classes, but was offered to change my membership to a different location that offered classes in the evening.

I used a LA Fitness in Minneapolis today only to be almost kick out because I ask people to shower and wear bathing suit as it's the rules are stated on the swimming room and hot tub door. I told management of the situation, the management stated I will be throw out if If I continue to complain. I was told by this staff person those people do not need to bathe or wear swimming attire to to used the hot tub or swimming pool. I ask what the staff was referring to as those people. They appear to be from the Middle East and the staff appear to be the same perhaps.

LA Fitness sucks. I went to the gym to cancel my membership because I am moving. They said oh you can't cancel because today is your renewal date. You have to cancel a week in advance! What bullshit. Then I've learned that they charge you in the agreement you sign the first AND last month's fee up front. I don't remember that! So now I paid for a month that I cannot even use because there is no gym in my new location! I am so sick of these companies ripping people off. AND that place in Rock Hill, SC is so dirty and disgusting. There is hair and dust everywhere. I am glad I won't be going there ever again!

I am a member of LA Fitness at Port Chester NY. I give it one star because the pool was locked today though it’s supposed to be open. I’ve been told the lifeguard left without telling anyone. Also their AC at both the men and woman locker room hasn’t been working for weeks now. Sometimes the stench is unbearable. In the pool one of the lights been broken and it came out of the pool wall and swimming in the water with the electrical cord dangling. Isn’t that very dangerous and totally illegal? It seems like no one cares about repairing anything.

I have been coming to Burien for my zumba & swimming for 8 yrs - today the "girl" Manager the way she talked so disrespected & rude. Maybe she young and dumb. I see people put wet clothes after swimming to dry in Sauna for years so today I put it in there.. I understand it is not allow .. She pulls out my wet clothes and said: it is disgusting to my face.: I wish she could say this way more nicer: "maybe next time don't put the wet clothes in sauna, thank you" instead. The sauna room always smell mold anyway not because I put wet clothes in there. It need to clean up every day...

If you care about your personal belongings, think twice before using the Northridge LA Fitness. Our son has had three separate items stolen at this location. Last theft happened just this week, July 16, while he was using the gym. He left his ball on top of his backpack, and within the hour, it was gone. We reported all three incidents. The staff promised follow-up each time but never followed through. We've asked for security footage review, preventative measures, and reimbursement for stolen items. The response we received is that LA Fitness is not responsible for lost or stolen items, but they regret this has happened. As long-time paying members, we expect better.

The gym is supposed to be open at 5am, it's 530am on 07/15/2025 and no one is here to open it. The machines are broken inside. No paper towels in the bathroom and no gym wipes for any equipments. Absolutely poorly managed. This looks like a gym from a third war country. SHAME ON YOU LA for providing suck poor service.

Tried to cancel membership but was told I couldn’t because I paid for the yearly membership. I was told about a 3-7 rule which I was not told to me when I purchased membership. I felt like I have been duped by a car salesmen. Do yourself a favor and go to another gym like Planet Fitness. Ridiculous!!! Wherever you decide to go never pay in advance. LA fitness is a scam.

Worst gym manager, ** (with a curly hair). I came in with 2 of my guests: 1 is under my membership guess pass (14 yrs old), and the other 1 was given a referral thru a 7-day pass (20 yrs old). He was quite unsure who can avail the referral pass and the other. He was insisting that the 14-old cannot come in because she is underage (she is coming with an adult, it's me!), and offer me to purchase a day pass for her. He also said that the referral pass can only be used after 24 hours from registration. I asked him to show me the instructions that say so, but he cannot show any, with an alibi of "my phone is not with me". This manager is so absurd! LA Fitness should do a review of their management (186 St NW, West Edmonton)!

DO NOT EVER COME HERE! I cancelled my membership in person on July 30th, 2024 and was told my membership was cancelled, yet found out recently they have been charging me for the past year and misinformed me that my membership was cancelled when in actuality it was not. On July 30th, 2024, the manager on the floor at that time was the one who helped me, though I did not catch his name. He sat me down by his desk and proceeded to try to convince me to stay, even offering a free personal training session. I declined, and the conversation lasted around 20-30 minutes as he told me he was processing my member cancellation. He clearly stated to me that he completed my membership cancellation and I was “all good to go” and would receive a confirmation of my cancellation via email. The email unfortunately never came, and I did not discover the recurring charges until June 15th of this year.

The LA fitness in Howard Beach Queens is the most unprofessional gym I have even encounter in my life. The staff is so rude and the machines are all broken. Paying all that money for nothing. Going somewhere else. Not worth it at all.

The janitor who works from Monday - Thursday is a psychopath. She is the only janitor that places the bucket right next to people who are working out and while you are working out, you can smell the bleach. I reported this to the corporate office numerous times, but nothing has been resolved and the manager doesn’t do anything about it, instead they hung up the phone on me.

Glendora Operations Manager Jasmine is an excellent manager who is helpful and keeps the Glendora LA Fitness gym in superb shape and everything functional along with a helpful, knowledgeable and professional staff always ready to assist members. Besides its positive and clean environment, the positive energy there keeps me coming on a regular basis, hence keeping me on my fitness regimen I so gladly try to fulfill.

Like LA fitness (92025 area). Not enough good instructors for group classes. Too much substitution of an instructor who seems to do all classes (at least two branches) but very few particularly well (aqua fit, pilates, body strength, pilates). Her routines are unimaginative, rote and unpolished. Please acquire more skilled instructors and add more group classes.

LA Fitness bought a very run down XSport. The place is so ** there is broken glass all over the floor. When asked if they were cleaning up the glass I was told no. They don’t have anyone to clean it. There is a lady actively stretching 2 feet from it. The gym is not updated and machines are regularly broken or missing the parts needed to use it. The only thing good about this gym is the stellar personal trainers. The gym is gross and not taken care of.

The gym I go to isn’t horrible but it’s definitely below average in most areas. The girl who is supposed to be in charge of customer relations is usually unfriendly. At any given time, 30 percent of the treadmills do not work. It’s at least 77 or 78 degrees in there, maybe warmer. A gym should be reasonably cool, no warmer than 72. There have also been thefts in the men’s locker room that no one bothered looking into. On a positive note some of the staff make it a point to be friendly which is good and the price certainly is reasonable, it’s not expensive. They also tend to hound you initially for personal training. Canceling is way too hard.

Place is fine. People are friendly. Machines usually work. In my case my major incentive to join was to continue exercising my right leg after having my right knee replaced and my physical therapy ran out. My biggest complaint is people plant themselves in the machines I need the most - because they have - seats then whip out the cell phones and settle in for a nice long chat or video game or whatever. When I went today every machine I needed to exercise my knee (there are 5) had some one in it playing with their phones. I just left and am now shopping other sites.

The LA fitness in Queens NY is horrible, loud music constantly from members' phones and members reserving machines for other members. The staff walk by with no care about these issues when the loud music is playing. Constant banging of the machines if the members doesn’t understand that the weights you’re lifting is too heavy. Trainers telling members they cannot use the machine because they have someone coming in to use it. The bathroom is horrible (male), no paper towel or the machine is broken. The staff in Queens, NY need to go to LA fitness in Lawrence to learn a few things. Please fix this location or change the staff here.

What a great place to work out if you want to be around people who speak their native language all of the time. You will be surrounded by wonderful people speaking Spanish and Portuguese, who originate from South America. I feel as though I am getting added value by coming here. Not only do I receive the benefit of having a gym to work out in, but I have the enriching experience of being immersed in other people's culture. I feel like I am now part of the Latin community. I get to enjoy hearing people speak their language continually. They rarely speak boring ol' English and on the off chance that they do, it's infused with the rich tones of their native tongue to the point of being almost indistinguishable from their own language.

Fraud company. Already cancel all membership 2 year ago, one membership put on freeze and charge card without notification. Call in corporate for issue so they reply, probably not same people. They can't do nothing. No complaint department. Customer service zero. Cheating with customer.

I have been a member at the La Fitness Club Lanham, Maryland location for 3 years now and the ladies' locker room is filthy and disgusting. I have witnessed two elderly women take a fall on the floor because no one mops the wet floor after or during the swimming class sessions. The shower stalls are dirty and have small bugs flying around (sewer flies). There are dry blood stains on the handicap shower curtain. Trash is always on the floor, like paper towels and used feminine products (sanitary pad). I paid for these amenities and expected to receive services provided. The conditions need to be improved because this is unacceptable under the State Board.

For the first time member at LA fitness, had a very bad experience with their personal training program. My membership for personal training sessions had ended since June 2024, at 10988 Magnolia Ave, Riverside, CA 92505, however, LA fitness kept charging me for all the time without informing us. When I requested them to credit my money back for refund they told us they cannot do that since the sessions were used and the manager named ** for personal training program was so rude too. For the most part they didn’t had trainers & I didn’t even used the training sessions but I was still charged. This is very disappointing & frustrating at the same time. Upon asking to giving their district managers email or phone number they provided us with false information. I hope someone takes some kind of action as this is NOT acceptable at all. I will Not recommend anyone to LA fitness as they offer SCAM offers on personal training sessions.

I wanted to join LA Fitness’ three month membership while snowbirding in Largo, Florida. I wanted to try a class before I joined. I had to pay $20 to try the class and Darren said I would be reimbursed if I decided to do a three month membership. I loved the classes that were held by Tammy and Susan. Therefore, decided to join. Once I paid, Darren told me I would see a credit of the $20. I kept reminding Darren I was not reimbursed and it was now 2 1/2 months later.

August 2024 We went into the club with ID to quit the membership. They refused to terminate saying the right person wasn't in the building to terminate but instead put us onto inactive status but had a $10.99 monthly fee. The facility closed its doors sometime in 2024. We still paid the monthly fee but then they raised it to $54. That's when we called the credit card company to challenge the charge. They kept calling at least 3 times a week trying to get their money. Each time I stated I wanted to terminate. Nobody listens or acts. They still keep calling as of May 16, 2025. Worst experience I have ever had trying to terminate a service.

Filthy. Disgusting. Abhorrent. I've never written a review online in my entire life. I don't really believe in them - I think people who write them have nothing better to do, etc. I AM MAKING AN EXCEPTION TO MY RULE. I hope this review goes viral. How would you feel if you were changing in the men's room, and right by your locker, was a dirty, eaten BANANA PEEL. Like right in front of your locker where you were going to put your bare ** down to change. Know also this happened one week ago, by the same member, and you asked them not to do it, and they ignored you and did it again anyway.

LA Fitness is poorly managed and property security is non existent. At least 3 lockers, with locks, were broken into today with valuables stolen. Their response is that they are not liable. They also refused to make a police report even though multiple members were impacted. This type of indifference on top of poor security is inexcusable. Look elsewhere for your fitness facility.

LA Fitness has some great class instructors other than that the flexibility on membership is the worse. It is expensive to sign up with deposits and you have to cancel in person. Even in situations where you have an injury.. No flexibility and it was created that way to make it harder for their customers to leave… Terrible! Also, no receipts are available on the app or over the phone so if you have membership reimbursement from work you need to go there in person.. Don’t forget also it has to be within their business hours of 9-5pm so you might have to take time off from work.

I prefer working out in the water so my experience consists only of the pool and spa area and the instructors connected to it. More and more often we arrive to find the pool too cold or too dirty, the spa not hot or clean, substitute instructors arriving late, unprepared and unfamiliar with the fitness level of our class while well-educated and prepared instructors show up less and less often. We have addressed to the issue in person and ask why our group tends to always be put on the back burner, but have never received a satisfactory answer or even an acknowledgment that there is a problem. Data shows that the older demographic will be growing over the next few years and are generally able to afford membership. So is it really wise to ignore issues that concern us? When the facility opens at 5:00 a.m., why is it that the pool and qualified instructor cannot be ready by 9:00?

Every year since I've belonged to this LA Fitness in Wayne, NJ the pool mysteriously needs to be down for months at a time. This time the pool has been out of order for 2 months. They have no idea when it will be up and running again. I called corporate and asked for some consideration for the inconvenience to travel 10-15 miles to the next nearest club and was given no after no. The pool has been out of order for 1/6 of this year. This is not acceptable.

I normally call all gyms before I go because most of the time their hot tubs, pools, and saunas, are 9 out of 10 are not going to be working. They close entirely too early. And most of the staff has no idea about what’s going on when you call almost all facilities.:( It’s really bad and if I had not paid 2 years in advance I’d never would have joined this gym. Xsport was a better gym in my opinion before. LA Fitness bought them out. I’ve noticed only signature gyms are the only clubs that may have everything working. It's really bad at this point for me!

The heat in the cycling room has been stuck on high for 5 weeks. 80+ degrees. it never shuts off. Not may people showing up anymore. Staff is waiting for some to call back about fixing it. Why not get it fixed???

Absolutely terrible. I had Xsport and they switched to LA Fitness. They pulled unauthorized amounts of money out of my bank account, while I had a hold put on my account. I have to deal with severe medical conditions and can't work as much. They just removed 54$ when I have a hold account costing 10$ a month. I only have 14$ for a whole week for gas and food costs. They are refusing to refund and now I have to use gas to go shut down the account at a location because they won't do it over the phone! TERRIBLE HEARTLESS COMPANY!

Boca Raton LaFitness at Del Mar Village. I have never seen so much rust on so many machines. Pathetic. Most television receptions are bad like need a mouse antenna from the 70's. I'm a corporate member through my job so it's free for me. But still thinking of going somewhere else and paying for a good place.

Maintenance of equipment is horrible. More than a third of the equipment is either "scheduled for Maintenance" for months without attention, or missing parts that make it difficult difficult to use. The only reason I stay with them is that it's close to my home. I attend for free through the "Silver Sneakers" program of my health insurance.

Pools poorly maintained, construction is very very very slow to be completed. Dim Lighting hides leaks and dirt as no cleaning stations/wipes are provided for members to wipe down machines before or after use. Chairs that seniors and elders sit on for classes are falling apart (cushions detached). Woman’s locker well kept.

I come from the UK but spend a lot of time in Chicago where my boyfriend lives, so we decided to check k out the 3 day trial at the local L A Fitness as it was a convenient location and wanted a place to work out. On the first visit we had our introductory tour (which consisted of sitting at a desk whilst the staff completed the registration. He didn’t answer the phone on the desk that we were sitting at, and another colleague came over and basically spoke to him like he was an idiot. Not very professional at all, in fact I felt a little uncomfortable. We didn’t get shown anything at all so we had a look ourselves. The place itself was pretty dirty and run down with members allowed to wear their T-shirt, gym shorts and sliders or trainers even in the pool and sauna.

This was the worst gym membership I’ve ever purchased. The personal training was a joke—just someone counting to 12 with no structured training or nutrition plan. On top of that, they falsely claimed I had used more sessions than I actually had. The most mind-boggling part was the cancellation process. First, they required a certified medical note, my pre-op and post-op instructions signed by a doctor weren’t enough. Then, they denied my cancellation, claiming my surgery and follow-up treatment didn’t qualify because my doctor hadn’t certified that I would be permanently disabled. Save yourself the money, time, and frustration—this gym isn’t worth it. It deserves to go out of business.

I actually have been a member of LA Fitness (Town & Country, Bally's) since around 1977. This is my first time experiencing their PT/coaching. I first met with Kane and learned how they operated. He talked and interviewed me long enough to understand my issues for reaching out now. After we talked, he took me over to the training area to see what I needed and he even gave me some exercises to immediately start my blood flow moving in my legs. I was extremely impressed with Kane's knowledge and experience.

I’ve been charged over 120 a month for a 65 dollar a month rate, it always a reason why they charged extra, and it’s not a contract for a year. It’s a month to month contract written to be made as a billing system to charge a rate without them being locked into anything but your bank account that their staff aka kids go in and deduct funds out of our account.

I’ve been a long time member of X-Sport Fitness in Darien Illinois… Plain and simple this establishment has gone downhill big time ever since X-Sport took it over from Powerhouse gym back in the day. Staff is rude and, bathrooms are filthy and a certain percentage of the equipment is “OUT OF ORDER” all of the time. I want my membership cancelled..

I signed up for personal training sessions after initial free consult. I pulled a chest muscle and have inflammation. I have a doctor's note not to do personal training. However, the note needed to say I have a disability. I am stuck paying for 8 sessions!!! They are awful!!!

The gym is awful. Dirty and terribly managed. From the hollywood location to the woodland hills all the way out to santa clarita all the same. And cancellation is a nightmare. They make it extremely hard all while charging you!!! Beware of this gym!!! You have been warned.

We have contacted Juan, the mgr Steffanie and Paul in Corporate LA about the poor hygiene in the club, not picking up waste and showing them the results of water testing. Corporate never returned our calls. Juan has threatened to close the pool even though it has hurt the skin of several clients. Don't waste your money. Try the Y rather than the Ina Road Tucson facility.

I belong to the LA Fitness in Marlton. Christina at their front desk has impressed me with her customer service skills. I had to work with her several times to address several issues and she always followed through. If she did not have the answer, she knew who to contact. She likes her job and it shows. She is such an asset to this company. She has the qualities of being a manager.

Always understaffed. Takes forever for them to pick up the phone. Which you have to call ahead of time because their pool is closed for months on end. For a 5 billion dollar business seems like they could keep their pools open.

If I could leave ZERO stars I would. This gym is a joke. They have metal detectors at the door, non functional security cameras and people who go there who will break in, steal your stuff, and break into your vehicles, all while LA Fitness stands around telling you that they can't do anything to help.

I am hoping someone could help with an issue at a local gym. I have been a member a few years and enjoying everything you have to offer. From classes, equipment, pools and saunas. I am writing in regards to classes I take in Lake Success. There are a bunch of classes that I take but can't do majority of the workout because it is over crowded. ALWAYS FULL TOO capacity. If those classes are back to back people don't give others a chance to get into the classes. It actually is a hazard. I do not think it is fair for everyone. At this Lake Success club they have a huge basketball court that hasn't been used in 2 years time. Why can't LaFitness allow the group trainers to use that space so we all have enough room?

Randy who works in Federal Way LA Fitness is the worst customer service representative. Hangs up the phone on you, rude tone of voice, tells you misinformation, and doesn’t call back after you leave a message. LA Fitness in Federal Way is grimy and the employees don’t care about anything or any customer besides them getting their free membership.

I decided to join LA Fitness because there are a couple of new ones near me, and I could get a Senior Advantage discount from my medical insurance. I explained all of this to the person registering me. Had more than one conversation before I finally joined. Gave him the list of my health issues and limitations, etc. He suggested I work with a trainer (you pay for it). I said I couldn't afford it, but finally agreed to 3 sessions only with a trainer (approx $150 per month). He said that the trainers get $57 an hour so I agreed to just this and would then be on my own.

The LA Fitness on Chapel Hill Rd in Douglasville, GA 30135 is the best thing to happen to me. The staff is absolutely amazing. You feel like you're family as soon as you walk in. The positive energy is incredible and that also comes from the members. The trainer ** is, I can't even find the words to describe how wonderful he is. He makes a connection with you that I haven't experienced with the previous trainer, so I switched to ** and I'm so glad I did. This location is truly amazing!

Been a member for a couple years. This club is on a major decline. As a previous personal trainer, I can tell you that the equipment is in poor and some of it in dangerous condition. Half of the cardio machines are inoperable. The sauna works maybe half the time. 2/5 of the stalls in the women's locker room are inoperable because the doors won't lock. I've notified staff of various issues, including a few direct safety concerns and there's a total lack of responsiveness. Emailed corporate without any response. There's two decently friendly people who regularly work the front desk but other than that, you are definitely not getting a good value for the cost of membership at this club.

I was just at the LA Fitness in Niagara Falls, New York. The check-in person Jayson was wonderful. He was so pleasant and courteous. Such a nice experience. It was not a one time situation. He is always so nice and courteous. It was so nice to see a smiling face early in the morning.

I have been a dedicated member of LA Fitness for several years and have even encouraged three family members to join. I have always valued the facilities and services your company offers. However, my recent experience at the New Rochelle location was deeply disappointing and has made me question my continued membership.

Let me start saying that the Jacuzzi broke down last December 2024 and then the swimming pool is down since January 2025. To this day, both are still broken. I pay my monthly dues timely, however, what happens, if they fail to keep their amenities open? Do not tell me to go to another LA FITNESS because I signed up with you because of your location. They have no service recovery for their frustrated members. Also, when it is open, 1 lane is closed for swimming lessons from an outside company. We are left with 2 lanes open (when pool is open).

I pre-paid my account almost for the whole year. I got injured to the point I need surgery, so not allowed to go to the gym. I paid about $500 total including fees. LA Fitness refused to refund me saying I can use my membership until it runs out. Again I can’t even step foot in a gym. So congratulations LA Fitness you made $500 off of a disabled US Veteran for free. Account was pre-paid so guess who won’t be going back after surgery.

LA Fitness located at 8700 Duncan Ave. Pittsburgh, PA 15237 is a very "unsafe place!" My locker was broken by a thief and my wallet stolen including 4 credit cards and personal information while working out. The desk was unmanned at the time and no one was checking the people coming in. Throughout my membership with this club, I often noticed that the front desk was unmanned. The day my locker was broken - there were several other lockers broken into. A police report is on file. It is frightening that anybody can come into the men and women lockers at any time.

Extremely careless personnel closing during the weekends: Recently, the hours of operation were changed from 8PM to 5 PM closing time on Saturdays and Sundays. The attendant by the name of Shane, rushes you to leave premises by 5 PM like an emergency basis with rudeness and attitude. He could have push me out if he could have done so.

Bad service, they collect your many as they wish and if you call them you will not get them forever. Wrong place to have business with. It is bad service. The office front office does not take care of you. They tell you to come office hours only.

I’ve been going to LA Fitness for years and been very happy. They decided to close one of their locations that I went to all the time. I was fine with it until I went to the other gyms and you couldn’t even find space in the classes and they didn’t add any classes. Not enough classes and weights in classrooms.

I am totally frustrated, disappointed and somewhat amazed at the lack of customer service at LA Fitness in Altamonte Springs, FL. I am a member through Renew Fitness with my AARP UHC Medicare Advantage plan so maybe since I'm not a regular paying member they just don't care about me. The problem started March 2024 when I came in for the first time and was PRESSURED to buy personal training which I didn't want but ended up buying the personal training classes package for &49.95 per month. After not using the classes (which is why I didn't want them in the first place) I came back to cancel in May 2024 and was told it would be taken care of (but it wasn't).

I have been an LA Fitness member since February 2020, with guest privileges included in my membership for my wife. Over the past 18 months at the Conyers, GA location, we have experienced repeated harassment, unprofessional treatment, and questionable business practices. Every time I bring my wife as a guest, staff requires her to retake her photo and provide her phone number, even though her information is already in the system. On November 24, 2024, a front desk employee named Karis assured us the issue was fixed and that this process would no longer be required. However, on January 26, 2025, Karis demanded her information again. When we reminded him of his earlier promise, he became visibly hostile, shouted at us in front of other patrons, and even threatened to revoke my membership. This humiliating experience left us feeling belittled and disrespected.

The worst LA Fitness I have visited. I have visited the Hazel Dell LA Fitness for a couple months. Many friendly people. The age range trends toward older adults though many 20s/30s. Good trainers. Nice weight machines but free weight equipment is old, not maintained or not cleaned. Floors are dingy. The carpet looks 20+ years old and has obviously not been steam cleaned. No is cleaning equipment to machines during the day. As well, bathrooms are never cleaned during the day (I have visited at multiple times during multiple days)—dingy, yellowish hue, pieces of paper towels and toilet paper on the floors and smelly. Frequently no cleaning wipes or cleaning spray bottles for patrons and when the wipes are provided very few people use them — there is no culture of basic gym etiquette in a dirty gym.

I am beyond frustrated with LA Fitness located on Northlake Blvd in WPB. I only joined because it was a birthday gift, and when I came to check the place out, I was assured that corporate was in the process of starting renovations. Well, it’s now January 2025, and nothing has changed—if anything, the situation has only gotten worse.

LA Fitness isn’t abiding by the FTC’s Click to Cancel rule. ** of 2955 S Glebe Rd VA 22206 refused to allow me to cancel my membership and told me the Federal Law irrelevant based on the prior contract I signed. I immediately filed a complaint with the FTC. If you are experiencing the same thing please report this to the FTC Immediately and please review shower all my LA Fitness locations until they abide by these federal regulations. I will report all locations I see below or above me in return. Upvote so this comment doesn’t get lost. We are consumers and we have a voice

POOR customer service policy. They actually want me to go to their location to cancel my membership. Closest one is over 30 minutes away. Haven’t had to do this with any other entity and it’s ridiculous. Oh, and I can only cancel it if one of their Operations Manager’s is present. I WON'T sign up with them again.

I've noticed some issues at LA Fitness that I suspect are common across gyms. A lot of the equipment could use refurbishing, as the padding is worn out or coming off. While the sanitary wipes are often empty, that doesn’t bother me as much as another issue: the lack of signage about cell phone use on equipment. It’s frustrating when people sit on machines texting instead of working out. It’s bad enough dealing with the socializers who sit and chat without actually using the equipment, but those glued to their phones really take it to another level. I wish the gym would address this with clear signage or rules to discourage this behavior. That said, I understand this might not be an LA Fitness-specific issue, but it’s something that detracts from the workout experience.

On 11/09/2024 I signed up for personal training with LA Fitness 240 S Wilmot Rd, Tucson, AZ 85711 (520) 748-1295. The service was supposed to include measuring/tracking, customized workout plans, nutrition, a fitness assessment, and motivation during/in-between workouts for accountability. I launched a complaint with the training manager (**) on December 11th regarding my assigned trainer (Mike). He was late to sessions/rescheduling at his leisure, negative, cutting sessions short, vocalizing his dissatisfaction with the company and in no way providing any of the services indicated at the point of sale.

This is my second review of the LA Fitness in Roseville Michigan > The first one was to the BBB. I said the place is going down fast. I was called by someone from corporate and they promised to fix some of the things I complained about. The hot tub was down for a month. They had it working for a week or two and it is down again. Machine own carpet torn. No paper towels in rest room or locker room. Shower curtains molding. Toilet paper holders are off and toilet paper just hanging on what was the holder. Lights out. It is just not conducive to go there anymore. People pay for their service and when they see that it is not up to standard they will go to other gyms or different LA fitnesses and that should not be.

I'm very upset I don't use my phone while working out because I see everyone playing with their phone when working out tying the machines up. I'm old school. I check with phone number but as of today they tried to charge me $10 for a key Tag. WELL THAT SUPPOSE TO BE COMPLIMENTARY LIKE EVERY OTHER GYM THAT WHAT THE ANNUAL FEE COVERS..SOMEONE NEED TO LOOK INTO THIS IMMEDIATELY.

If I could give negative stars, I would. My son, lived in Dallas Texas for about 6 months. He joined the gym there. He moved in July 2024 and on his last visit to the gym, he told them he was cancelling due to moving back to Nevada. For some reason, his membership was not cancelled. I called several months later and I spoke to a lady who put his account on a "freeze". We did that because my son was on the fence about moving back to Dallas. In September, my son decided he was moving to Southern California and called to fully cancel. He was told he had to come into the Dallas LA Fitness to cancel. I called today and was told the same thing. We are not going to fly to Dallas from Santa Barbara to cancel a gym membership. Today, I was hung up on by John at 4:55pm (12/30) when I asked to speak to a supervisor and now have called back 5 times with no answer. This is absurd. Their business model is to make it difficult to impossible to cancel.

I was at LA Fitness in Naples today and was using a hip abductor. When I got on it a guy on the leg lunge beside it said it was his. I ignored him. He approached me and told me to get off of it. I said no. He immediately picked up his foot and stomped on mine to stop me from using it. Another member approached us and asked if I wanted him to get help, I said yes.

The LA Fitness located in Stamford, CT, continues to be poorly maintained. Even the brand-new Men's Sauna has been down for repairs. Most of the exercise equipment is old and in need of service or replacement, with a shortage of attachments for the dual adjustable cable machines. The staff has been doing a poor job keeping the gym clean, restacking weights, and getting members to follow gym rules. All most of them care about is being on their phones, making new sales, and ignoring violations of gym rules.

The gym at 11901 Atlantic Blvd Ste 800, Jacksonville, FL 32225, is embarrassing. The building is old and falling apart. Smells nasty, unclean. Smell of urine near the bathrooms. Mold in showers. ALWAYS something wrong there!! Equipment is always broken. The manager is out of touch. Unreasonable. Make staff do unrelated chores. A big turnover on staff. The gym is NOT with the membership.

The trainer made reservations without my permission, found it out and report it to the gym manager, they said I did have scanned id in, when I ask for the camera to check, they said I need have the report from the police officer. When I called police department, they changed what they said, they said you will be automatically checked in if you have a reservation. I told them to cancel my membership and future classes, I am so disappointed on this, they said they can't because I am in a contract, or I can pay another 220 to out-put the contract. These people spending time on how to make money on customers instead of solving problem and training their staff.

My 16 year old son went in LA Fitness for a day pass with 2 cousins. All under 17. They each had $20 for a day pass. So total $60. When they went in and asked for a day pass a manager approached them and convinced them to get a membership. Saying it would be better for them. This was Lithonia, GA and we were only there to evacuate to to Hurricane Milton. None of the boys had an ID with them and none were 18. Also, no parent or guardian was there. When I found out I told them that is not a membership like Netflix.

La Fitness, Allen Park, Michigan 12-13-2024 11:30 am while in the hot tub a ball of dirty suds/bubbles was floating atop the water, so happened operations manager Dakota & the facility custodian was standing at the entrance to the hot tub, so I brought this to their attention on why is there so much foamy suds in the water, Dakota explained that it's a chemical to remove dirt, so I pointed to the ball of dirt to the left side of the tub, Dakota kneeled down and scooped it with his hands and threw it on the floor adjacent to the hot tub, during which another member sharing the hot tub with me stated that it was dead skin. He also had a conversation with the custodian regarding that line of work, telling him he works at Melvindale High School and that they appreciated one another.

This is a review regarding the personal training contract. I was three months into my six month person training when I could no longer work out because of hip problems. I had total hip replacement surgery. LA Fitness would not cancel or put on hold my personal training contract. I was assured by the sales manager they could freeze my sessions but they lied. My contract expired in November and was finally able to cancel my personal training contract. I banked 20 personal training sessions and had to use them in 30 days after cancelation. There is no way I can workout and use up my personal training sessions recovering from HRP.

On 11/28/2024, around noon, I visited the LA Fitness in Arcadia, CA, while searching for a new gym. Upon entering, I was informed that the gym was closed. I approached the front desk to check the hours of operation so I could plan a return visit. However, the staff repeatedly and curtly informed me that the gym was closed and wished me a good day. I thanked them and returned the sentiment, but when I attempted to check the hours again, their responses grew increasingly harsh. Eventually, I realized that I’m content with my current gym. The final straw was when a staff member rudely held the door open for me to leave. From the start, the staff’s demeanor was unprofessional and unwelcoming.

This review is totally based on customer service dealing with canceling my Pilates class. I originally signed up with Paul and at that time I was told by Paul if I wanted to cancel, I had up to 30 days from the date that the Pilates studio had been built and open to the public. Paul reassured me that I would get my refund of $99. Keep in mind I never trust auto pay to the point I paid 3 years of gym membership upfront to avoid this type of situation.

This is a great gym and a great location. It's very spaced out and doesn’t feel cramped. The equipment is new and well taken care of at the facility. The facility is very clean and safe. The locker room is very useful.

LA Fitness Noho West gym has eliminated free parking. The parking structure now offers one hour free and the gym validates for one additional hour only. Considering the continuous congestion in the very busy shopping center where LA Fitness is, and the fact that it takes 20+ mins to get both to and from the gym, that gives you about 1 hour and 20 mins of actual time, including work out, shower, etc, which is not nearly enough. So the new parking fees, which average $6.00 per visit for me, now amount to $600 per year. I'm done with this gym. It's grossly unfair for them to charge members for parking. Simply not worth it.

I joined Exsport for a workout and tanning and a red light therapy. LA Fitness shut down our local spas (Chicago Area). No tanning, no spa, I pay a good amount for my membership monthly. I called corporate and corporate told me there is nothing they can do. They will not do a price adjustments. I can cancel, can keep paying the high amount or cancel. Horrible customer service. I want to keep my membership but LA Fitness isn’t conducting a fair transition. I can only imagine how many customers will be lost in the upcoming months.

The LA Fitness South Loop branch on Canal and Roosevelt… Although semi decent one issue through the years is the hot water. I have been a member there since the club opened and 25% of the time after a good workout, I would like to take a hot shower but alas, no hot water. This should not happen as often as it does. So disappointing. Starting to look for alternatives ….

Pool is filthy. They continue to add more and more Aqua Fit classes with 50-75 people each time and I suspect their filtration system (even though they just shutdown 10 days to install new system) can’t manage it. I can smell, taste and see the oils floating on the surface. I brought my concerns to the manager, pointing out the bathtub ring around the entire pool, he says it’s “not on him”. No concern there. I ask the staff when the pool will be cleaned and they respond “that’s a good question”. So…no one's cleaning the pool. Disgusting.

I’m reaching out as a long-time member who truly enjoys the Oviedo gym, but I was deeply disappointed to hear today that moving forward, spin classes may be permanently canceled at the Oviedo location. Many of us have relied on these classes for years as an integral part of our fitness routine, and the news has come as a surprise and as a disappointment. We are left to wonder what they want to use our spin room for? It is certainly to try to increase the bottom line but it is very disappointing to learn they are doing it at our expense. Spin has consistently drawn a dedicated group of members who are now reconsidering their memberships, especially since alternative gyms in the area offer a wider range of cardio-focused classes.

I had signed up for their personal training program after the personal training program director promised this was the best choice for me after I explained her what I was trying to accomplish. In my very first tryout session I got hurt and tore my rotator cuff. When I said I can’t continue to the personal training program due to the injury, they asked a report from my doctor. After I submitted my report, they didn’t accepted and asked me to bring more extensive report to specifying my injury.

I’ve been coming to Esporta/LA Fitness for several years, preferring this facility to the other gyms in the area, due to the amount and variance of equipment, the cleanliness of the locker room and bathroom, and the lack of a crowded gym. With so many treadmills, I never have to wait to use one. But more important to me is the lap only swimming pool. Rarely used, and with the exception of Saturday morning children swim lessons, there are only adults swimming. I have never waited for a lane to open, frequently being the only person in the pool. Finally, the checkin is easy, and the personnel are friendly. I highly recommend.

I have been a member at LA Fitness since I joined the New Brunswick, NJ facility in 1986. The layout of this gym is very similar. My issues with this gym are (1) The whirlpool is often broke and the excuse is that the part(s) are on order. Exercise equipment is often broke for months. Pothole in the parking lot go unfilled for months causing a hazard. Shower drains need to be blown out as they are often clogged. The sauna is never as hot as it should be and the bench is still broken going on a year. The gym is clean but the maintenance is pretty bad. Could be a stellar gym but is falling way short on expectations.

I’ve been a member at the Appleby location in Burlington ON Canada since 2011 and up until recently was very satisfied, but not now. I only do group fitness classes and my two favourite instructors have been teaching my classes for fourteen years. Recently it became known that newer less qualified instructors were being hired at much higher rates and at least one of these classes was cancelled without notice by the two women who run the group classes from CA. Also, they advertised in Indeed for a regional mgr. with a listed salary but the person who was brought down to CA for training for the job was offered the position for a much much lower rate than what was listed and for a much bigger territory with many more locations than that of the USA managers. I was just notified that the most popular Power Circuit class on Sat. morning will be temporarily replaced by Zumba.

The LA Fitness in niagara falls is horrible. The never open on time. 1/2 To an hour late. When I say something they always say we'll we are open now. I don't join a gym to sit in the parking lot. I tried canceling the membership ship and that's been a fiasco. The manager is nasty and hangs up on me. You can only cancel your membership through her, from what I've been told. Every time I make an appointment with her she doesn't show. Do not join this gym. You will regret it.

I went into LA Fitness today, off of 147th in Hawthorne, CA, to dispute overcharges on my account. Absolutely no one wanted to help regarding the hundreds of dollars taken from my account. The manager on duty was no help at all and completely unprofessional. The manager instructed me to call corporate and said she didn’t have the ability to call from her phone, so I called from my cellphone while still in the fitness club. She had no care about all the documentation I had printed out. Of course, Sarah from corporate was also no help, stating she didn’t see any additional charges on her end and that I would need to dispute the charges with my bank. Again, Sarah was another one who didn’t care for the documents that I had to show the charges. Don’t go to this location. Anyone else dealing with LA Fitness overcharging?

Last November the 13 2024 we found out that the Gym Located in Aventura Fl was closing down. When asked to the Operation Manager the reason, she explained that they were not renewing their lease with the owner of the Property. They explained that we could go to another LA fitness located nearby (to their standards 25 min Drive is close). I talked to the manager and she agreed to cancel the subscription and the personal trainer. later I was informed that she could not cancelled the personal trainer and that I had to call the HQ of the company in Calif, which I did and explained to them that they had changed the terms of the contract and due to that reason, I was cancelling my subscriptions. They replied by email that I could not due that since we had a contract. What can I do?? Some help me.

Wish I could give LA Fitness New Brighton 0 stars because of their terrible staff. She confirmed that she did the right thing and other staffs didn't. I have had to deal with the same problems with this same staffs more than 3 times already. The woman with white hair work at the time I check in on 10/27/2024 at 4.30pm is a terrible person, can't believe. If LA fitness keeps hiring these personalities, they will for sure losing customers.

If I could give 0 stars I would. I previously praised the atmosphere at LA Fitness, but my experience on October 18th was disappointing. As a loyal member for over two years, I was dismayed by the behavior of the new Manager, Francesca D. Here is a little backstory. I joined two years ago when my dad passed away. Recently, my mother's aggressive cancer diagnosis and hospice care have necessitated my role as her caretaker. My gym membership serves as a vital outlet for both physical and mental well-being, particularly during challenging times. I went from going 5 days a week, to whenever I can get in.

I would give zero stars if I could. I was a member of this gym from 2021 until I got pregnant last year. I rejoined 2 weeks ago and put my infant in the daycare. On Saturday, a 3 year old coughed all over my baby as I was dropping her off. So I took the baby with me and worked out on the treadmill. I was asked to leave 2x by 2 of their managers and told to put the baby in the daycare. They never addressed the issue of the visibly sick child and simply told me that the parents of the sick child paid for daycare just like I did. The place is run by children who do not have any common sense.

Haven’t been in a few months but went in to cancel monthly towel fee since I’ve never used it. I was told they couldn’t until the manager came in at 2pm. So much for customer service so I said I’ll just cancel my membership. I was told again nobody there can help me do that, only the manager. So I have to waste more time and gas for the convenience of the manager decides to come to work. They have sales, trainers, etc but no on duty manager at the Kuykendahl road location. Oh, did I say since I joined last year their spa & sauna has never worked. Pathetic and I was only canceling towel service but since they have made it so difficult I’m canceling my membership, not worth it.

LA Fitness in Orange Park, Blanding Blvd, Florida has so gone downhill. Multiple machines broken and tagged out takes forever to fix. By the time they fix those, a bunch more are broken. A lot of the bench bars are bent badly. To the point members started taking them off the benches and put signs on them "I’m bent, please replace me." The woman’s sauna door slammed so hard oh rocks the men’s sauna, they/multiple people have been told about this for over 2 years. In one ear and out the other. Gyms filthy. Used to have 2 folks cleaning during the day, not anymore. The Smith machine was tagged out for about 6 months, they supposedly finally fixed it but now it has resistance going up and down so the only other Smith machine is always being used because they won’t use that one causing folks to have to wait. They been told about this for a year and a half. I continue to go to the gym only because is very convenient for me. Been going since it was open. Stopped for over a year but let them still get my dues.

Too many people hogging machines, no posted rules of etiquette, gym bags everywhere--dangerous, management no help. No response to complaints. Corporate contact useless. Can't reach anyone to actually help.

Cancellation is an antiquated disaster. My local LA Fitness closed permanently. I was unable to cancel my account in the app so I went to the website. Unable to there either so I called customer service. Was told that I can only cancel in-store. I informed them that my store is no longer open so that's impossible. They then said I'd have to go to another store in-person to cancel (the next closet one is in another city altogether). I said that is ridiculous and can I call the next closest store and do it over the phone with their manager, and was told that is against their practices and mangers are not allowed to cancel any accounts over the phone and are to require customers to come in in-person only. What a scam. I guess I'm driving an hour out of my way today.

I’ve enrolled with them straight after having my second child in April 2023 to get in shape, the closest location to me was 5 minutes away in Roswell which was convenient and with a KidsClub since my husband and I don’t have help with the kids…. Before enrolling online I made sure they had a kids club at the location, get there after enrollment and said they have been closed since 2020!

LA Fitness is very poor at customer service. They were super attentive when they tried to enroll you, they would try to reach you AM and PM. But after we enrolled, the service went downside. We enrolled for the gym and personal training membership. At the time of enrolling, we did not get a training journal that normally would be given at the time of signing up in order to keep track on the progress. We were told that it was out of stock and it will be given to us when they received it.

This location needs some cleaning up. Broken machines have been out of service for awhile. Dirty equipment. Free weights in sauna along with empty water bottles on the floor. No paper towels in men's room even after reporting. Policies NOT enforced. Loitering in the locker room. Guys in the basketball courts no shirts even on the gym floor at times. Just out of control. Seem very short staffed. Again NO rules enforced.

I come here primarily for the aerobics and group fitness classes which are great! The manager and staff have also been very courteous. Issues: some rusty gym equipment, consistently dirty group fitness room mirrors. NOTE TO LA FITNESS CORPORTATE: Please stop broadcasting news channels. The gym should be a happy, safe space. No matter what side of the political fence your customers are on, we ALL are burned out on politics!!!!! And by showing only democratic news channels, you end up alienating roughly 50 % of your customers. Is that good business? How about no T.V (save you money) or at least some innocuous shows! Please make coming to LA Fitness a positive experience for your benefit as well as ours.

Today was a great day… Great instructors…. Kind people and the best ever customer service provide by Chavely ** at La fitness 152 and 127 at Kendall, my account was lost and after 2 years she was the only one that help me with my problem…. Today it was a great day… LA fitness needs more employees like Chavely.

Claudia ** has truly transformed my life! Since I started training with her, I have seen incredible improvements in my physical fitness and overall well-being. Claudia is not only knowledgeable and professional but also incredibly motivating and supportive. She plans training classes that are fun and are open to many fitness levels, and provided constant encouragement and expert guidance. Thanks to Claudia I feel stronger, healthier, and more confident than ever before. I highly recommend her to anyone looking to make a positive change in their fitness journey!!!!

I was a loyal LA Fitness member for many months. There were no issues... until I decided to cancel. I tried to cancel my membership because I was about to fly to Japan for a traveling expedition for a sustained period of time. I attempted to cancel the membership in-person and was told it was cancelled. Many months later, I discovered that I was still getting billed for my membership. I requested a refund to no avail. Essentially, I lost hundreds of dollars because of an error made by LA Fitness. Luckily, I was able to finally cancel after communicating this to online support (I think - still to be determined...). I will never go back there and would encourage others to seek a different gym membership.

LA Fitness Coconut Creek should be renovated immediately! The equipment is VERY old and VERY broken. The stuff is nice, but the entire gym is ready for major renovation and new equipment. At least a half of the equipment is either broken or unusable altogether.

So over 2 weeks ago supposedly La Fitness took over a broken down XSport Massapequa which has been left to rot. In the past 2 weeks there has been no representatives, no signage change, no new equipment, zero communication on a plan. It is still the same gym rotting with broken equipment, broken bathrooms. The place looks like a dump.

I was a member at the Stamford, CT location and wanted some personal training sessions. I was totally scammed by the Fitness Director. I only wanted 4 months of personal sessions and he signed my name to a 1 year contract!!! They don't give you any paper printouts when you sign up. The agreement was verbal. When I questioned him about the continuing charges he kept telling me that it was a back office mess up and he would get it resolved. Everything he told me was lies.

They do pool maintenance and put chemical into the water during workout hours when people are inside the pool. Asking to wait 5 min until end of workout was ignored, talking to the club employee who claimed to be a manager showed that they don't care about customer claims.

LA FITNESS is a scam. Avoid this business at all cost. I cancel my membership and they continue to debit my card. The so called customer service is so rude. Avoid this business at all cost, once they have your debit or credit card you are done.

I am taking the time to write this review to highlight the poor communication and lack of concern from the manager at LA Fitness Snellville. As I read through the comments and concerns, I see that I am adding to the long list of one-star reviews for LA Fitness, hoping that someone in management will take notice of all the recent feedback and seriously address the state of this business.

I am a member of Woodbine and Hwy 7 Markham location for 22 years and recently some changes made and not acceptable. Hot tub temperature is like a luke warm. All jets of hot tub speed is very low. Lots of members made complaints to maintain the temperature at least bring 1 degree higher to make warmer. David is in management don’t want any efforts to make better services. He told us to use hot tub like that otherwise he will turn off the temperature and use tub with cold water because hot water equipment will not tolerate even to little bit higher temperature. I am using hot tub due to relieve my back pain. He said, city people approve this temperature and will stay like that. I am a member for 23 years. This is first time temperatures is like that and David was arguing and doesn’t want to improve the services. Tap water flow also very low to wash hands. He is determined not to take this matter to higher level.

Do not go here!! Because- just in case you experience the same thing I did! Where I signed up, used their faculties THREE times, then my father was violently murdered out of state, and I had to emergency move to 20hrs away, and in all the chaos of my father being murdered, I didn't GO IN to close my account, well guess what! That's the ONLY way you can close your account! They want you in their face, you CANNOT close an account ANY other way! So now they're consistently trying to charge me and do NOT care, they JUST want their money. So, I'll be driving and getting in their face like they want, to close my account.

LA Fitness in coral gables has to be worse in Miami. The air conditioning broken all the time. The elevator took 6 months to get it fixed. Respond from management, "This is how we do business…." Really, really NO RESPECT.

In this day and age, it’s unbelievable that LA Fitness requires customers to mail in a form (which is hard to access) or to cancel memberships in person when the manager is there! Does this not merit a complaint to the Federal Trade Commission or the Consumer Protection Unit of California?

I've reported several issues at LA Fitness multiple times, but they remain unresolved. On June 22, staff laughed at me when I complained. Here are the main problems:

I have been a member of LA Fitness for about 14 years and the Coconut Creek, FL location is the worst. Today June 17, 2024, the AC was not working, about 10-treadmills could not be used and scheduled for maintenance, old rusted stair masters, steppers/risers worn out, speakers don’t work properly for bootcamp class and the list goes on. This gym is absolutely disgusting, so I recommend going elsewhere.

This place is huge so I had to come and check it out. They have everything from volleyball, racquetball, basketball, a swimming pool and hot tub, and a whole lot more! I started with the group Personal Training as soon as I joined...and - within 7 months, I was already seeing a difference in my endurance and physical self from when I first started and I've lost 20 pounds so far.

Do not get involved with this club. Their system kicks your payment out then they charge you a late fee. This has happened multiple times. I tried to cancel and they won't let me out till I pay for another month even though when I signed up I paid last and first month's dues. I am not sure if they are crooked or incompetent.

I started to go the La fitness in Quince Orchard Road in Gaithersburg from December. Now that is getting warmer The group class room is so hot and there is no AC in that room. We complained so much and they brought big fans but when you’re doing yoga you can’t have fan on yourself. They need to fix that issue. It’s not healthy and not good for our hearts. It’s not summer yet so imagine when it’s too hot outside.

I've been a member for about 4 years now, the last year I just stop going. I go mainly for cardio and sauna or steam room but lately the Sauna been down for the last 8 month and steam room you and your luck mostly down. The worst part they don't make it easy to cancel. You actually have to go to the gym to cancel.

Hi, my name is Anna and I was a member for almost two years with you guys, Pompano Beach Florida. Yesterday my membership got cancelled because I switch my health insurance from one airline to another, before I even get a chance to fix that my friend told me to use her buddy pass, we got to the gym in Pompano Beach and we experienced the nightmare.

My recent experience at LA Fitness on Fairchild Gardens Drive in Palm Beach Gardens was utterly appalling. The "manager," Kaitlyn, exhibited behavior that was not only rude and disrespectful but also condescending to the point of harassment. Her complete lack of professionalism left me astounded, and her communication skills were shockingly poor. The level of customer service provided was abysmal, leaving me feeling utterly disrespected and undervalued as a paying member. If you're considering joining this gym, I implore you to think twice before investing your money in an establishment that clearly lacks the basic principles of respect and professionalism. Save yourself the headache and seek out a gym that actually cares about its members.

I been complaining about the LA Fitness located in Allen Park Michigan over a month now about the cleanness is disgusting. It hasn't been properly clean in years. It shows it needs a professional cleaning and someone that cares and do the cleaning job on daily basis.

I attend LA Fitness aka Esporta group classes in Longwood, FL since October 2024 and have been impressed and feeling the best I have in a decade. I have Silver Sneakers, but this is a small monthy fee class I was reluctant to buy. It was one of the very best decisions I've ever made. Alberto is the perfect blend between understanding a senior citizen's limitations and motivating and created a special 30 minute class twice a week for us folks with limitations. Even though we're sad he's moving on we're happy for him as he's accepted a position at another location which sounded like a promotion. Congratulations Alberto and kudos LA Fitness for recognizing talent and a need that's missing in many fitness programs. By the way this is the cleanest facility I've ever been in! Thank you.

This company like to mislead their customers, when you start the membership they either give you the wrong information about your payments, then they charge you again with the excuse that is a annual fee, when they say it's covered on the first payment. Then they make you go around in circle to talk to someone and when you want to cancel it they force you to go to the gym and they can't cancel it through the phone. Plus they are extremely rude and they hang up on you

I have been to various gym and locations in the past. Out of curiosity I am returning back to gym post pandemic and checking out LA Fitness for a change. The staff members are very friendly and approachable. They created a welcoming environment and comfortable workout experience. The facilities are adequate for various time of the days. I have visited a few locations of LA Fitness. There is separate baskets ballroom and studio and 3 squash courts on some sites which accustomed for the surrounding population’s fitness needs. Some of the other locations have different equipments and facilities arrangements. Very much fun to travel around the town and able to work out when possible. Well Done! I love going to LA fitness. See you here!

The worst gym. Dirty. Equipment is bad. Instructors are not educated in what they teach. Not enough classes. Read fine print of your agreement. Especially about any fee and when you cancel they don't care when you cancel they still keep the money for the whole month plus the month you paid when you signed up. Ridiculous managers. Not flexible, rude.

I am writing to formally lodge a complaint regarding an incident that occurred during my recent visit to the LA Fitness location in Burien, Washington, on March 26, 2024. During this visit, I encountered highly concerning behavior from the Operations Manager, whose name I believe to be Dymond **. Upon approaching the Operations Manager to inquire about a specific policy regarding gym access, I was met with an appalling display of verbal aggression and hostility. Instead of providing the assistance or clarification I sought, the Operations Manager failed to address my concerns professionally, and in fact, he violated my rights as a member of LA Fitness.

I recently asked a friend of mine to refer me to a personal trainer. They mentioned ** who works for the LA Fitness in Bayonne, NJ ( 40 Goldsborough Dr, Bayonne, NJ, 07002) would be great, but since I was hesitant I asked my friend if I could watch their session from a distance. So, that is exactly what I did. I was actually disgusted by his terrible attitude and behavior. There seemed to be a lot of inappropriate touching!!! I really couldn't believe my eyes. Do yourself a favor and stay away from him and this location!!! I am so disgusted that this establishment in Bayonne has someone working there like him and doesn’t take action in his misconduct!!

I broke my ankle, going back to class she had me walking in no time. We love her so much we travel with her from gym to gym. We LOVE OUR INSTRUCTOR MS. YVETTE.

I have to be honest, joining was exciting, so ready to get back in shape… But I was rushing to sign and didn’t realize it was $94 sign up cost & $59 annual fee shortly two weeks after sign up. ($163 in your first month joining.)

Staff is useless. They have no gym rules at all. Disrespectful people run rampant. Parking at machines on their phones. If you're going to the gym to exercise. Go elsewhere. LA Fitness is to filter out the bad people.

When it comes to well-maintained and clean gyms, the LA Fitness located in Stamford, CT, fails at most metrics. Problems maintaining the minimum requirements necessary for maintaining a clean and safe swimming environment in the pool, the Men's Sauna down for repairs for weeks at a time, broken exercise equipment that takes weeks to repair with one machine still broken after two years, and a shortage of attachments for the dual adjustable cable machines. While the personal trainers are good, the staff is doing a poor job keeping the gym clean, restacking weights, and getting members to follow gym rules. It is as if the parent company wants to keep this location the worst gym in the area.

Old, dirty and rusted equipment. Restrooms missing basic things like paper towels and dirty as well. Obviously, we have to pay 2 months in advance and if you decide to cancel before that period of time, you will not get your money back. In other words, you are forced to stay for 2 months.

I signed a contract for personal training with Timothy ** at the Cattleman road location. The contract has a 3 day right to cancel clause as stated below: "You, the buyer, may cancel this agreement penalty-free within three days, exclusive of holidays and weekends, of its making upon the mailing written notice to LAF at: P.O. box 5508, CA 92619 or by personal delivery or by mail to the club of enrollment. Upon such notice, a refund will be made of all moneys paid under the agreement..." I did this within the 3 day period, yet they refuse to return the downpayment of $229.00 and in addition they charged the first monthly payment of $180.00 to my credit card. They have so far refused to return my money and in fact are telling my credit card company that this is still a valid contract. If you do business with this company beware.

I have been a member at the Natick, MA club location from only months after the location opened. Club opened with all the basic fitness equipment, personal trainers, various fitness class sign up and walk in programs. Also important to me was the fact that there was a pool and childcare for members with children. I did not expect such a poorly managed facility. Club cleaning is generally not sufficient. Workout areas are kept fairly clean BUT the men's locker room and shower area is not swept or sanitized daily. I often see the same trash on other debris on the floors for many consecutive days. Shower floors are not sanitized very often. There has been an infestation of very small bugs on the shower walls since the club opened. Sometime more so than other times. Clearly the Natick, MA health dept. does not inspect this place very often.

This my first time coming to this facility and receiving services for personal training. The trainer James was excellent. I felt so comfortable working with him. He wasn’t too hard on me but he was stern and motivated me throughout my training. I will definitely be returning and I only want to work with James.

Amazing experience. Wonderful style. Very clean, nice and neat. The trainers are amazing. Staff is very nice and helpful. Every time I come there, I need help I with some equipment they always help me. They always told me to have a nice day and ask how am I doing today?

My 1st time ever having a personal trainer and I had the best experience. My trainer's name was James ** and he was so patient with me. He understood my situation and knew exactly how to start off the session without any hesitation. Definitely worth the effort and time!

LA FITNESS, SMITHTOWN NY I am writing to express my deep disappointment and frustration, shared by numerous members, friends, and family, regarding the current state of affairs at your gym. It pains me to report that the condition of the equipment and facilities has reached an unacceptable level, severely impacting our ability to enjoy and utilize the services provided.

Hello, I would like to submit a complaint on behalf of a lot of women at the Edmonton West location (12410 167 Ave NW, Edmonton, AB T6V 1B1). Our LA Fitness has kid's swimming club program. As an adult only club, the kids have designated changing tents set up inside the pool. In practice, however, there are kids from 2 to 10 years old, male and female, using the women's changing room. Most commonly mothers are escorting their kids of either sex into the women's changing room. The kids are changing clothes in both the washroom and showers, and occupying all of the stalls. A few times we had a conflict with moms who bring their older boys into the change room with them. This leaves them to watch club members change their clothes and take showers, fully exposed, which is not only uncomfortable but indecent especially for children in their pre-teens.

My 16 y.o. son has a banking card. He was told that he would pay a monthly fee $45 and can cancel anytime his membership. He got lots of surprised preauthorized payments he was not aware about. There is no initiation fee but there is yearly extra fee. When I cancelled today he still has two months prepaid service. The club declined to reimburse anything. Minors can not sign any contracts, they do not understand the implications yet.

A year ago, I join LA Fitness. I signed up for a personal training program against my better judgment. After my term ended for the personal training program, I still was being charged for the services even after I contacted them to make sure four months in advance. I called the LA fitness in Union where I joined to get this problem straighten out, but they were no help. So, next I called the cooperate office in California and got the same run around as well. They are trying to keep my money.

LA Fitness is cartoonishly vile company. Sales person lied about the contract making promises that he never intended to honor. Signed up for personal training and my trainer didn’t show up for 3 sessions in a row. Got the run around then got a new trainer and they didn’t show up for my first sessions. Asked to cancel contract and they want me to pay 50% like 1k to buyout or 2k for services they haven’t/can’t provide. This place is a SCAM. They will force you to pay even if you do not receive any service. It’s their business model. NEVER SIGN THE SCAM CONTRACT.

San Marcos LAF has some great amenities, very clean, acceptable music volume and the rank and file staff are cool. Frankly, the surprising frequency and duration of less than courteous members camping out (often looking oblivious, mesmerized by their phones, I suppose a “sign of our times”) on the machines is frustrating. The club culture and atmosphere has been fine, EXCEPT for ACCESSIBILITY due to these repeat offenders…. Even though they probably impact only a small but still double digit (?) percentage of members. Almost all of the gyms I have worked out at over the decades have done a better job of preventing this hogging problem by educating new (as well as long time) members by telling them things like “no super setting” / no holding equipment, be courteous, etc.. Then policing the situation at least at a held-up member’s request, as well as perhaps with a rare reminder of policy, politeness and practice of sharing over the intercom and/or otherwise.

I signed up with a friend for personal training sessions. We had an incident and misunderstanding with our trainer and stopped going midway. I asked for this to be cancelled and they are refusing to end my membership and cancel our training sessions or refund what we did not and will not use. I have called several times and spoke to the person in charge of the personal training department but they are giving me the runaround. They told me to email and I did and still no resolution. They keep charging my credit card and are not doing anything to help. They want me to pay what I've disputed before canceling anything which I am not going to do. La Fitness DO BETTER. I'M A SINGLE MOM WHO WAS TRYING TO GET HEALTHY INSTEAD YOU'RE TAKING MY KIDS' MONEY. Nick was the person who signed us up and has not wanted to help at all. I am so disappointed and will never join LA fitness again.

I am writing to express my deep dissatisfaction and concern regarding the predatory contract practices that I have experienced as a customer of your LA Fitness. My aim in bringing this matter to people attention to not be trapped and significantly impacted by my experience. I signed up 6 month term personal training with LA Fitness and due to health issues would not be able to use the program that prevented me to ask for cancellation on time. They have Unreasonable Fees and Penalties, Lack of Transparency, The contract lacks transparency in its language and fails to provide clear and understandable terms. Customers should be able to comprehend the contractual obligations without the need for legal interpretation, and the current contract falls short in this regard.

Will never deal with LA Fitness again. I downloaded a free 3 day pass from their website. Drive to the Port Jefferson Location and was told, I could not use the guest pass because I used to be a member (have not been a member in 3 years). Tried explaining I wanted to use the pass then decide if I would join. He said the guest pass is no good for previous members. I explained the pass does not say that but he said, “that’s our policy”. I asked for the number to the corporate but he put me on a cell phone with Melissa who said I can’t use pass but can join. Steve handed me a phone number that I was lead to believe was the number for corporate office, but it was a non working number.

The staff at the Encinitas location has no idea when the cleaning maintenance is on the Jacuzzi or the sauna. Well the sauna is supposed to be nightly from their cleaning staff but the pool and jacuzzi a professional company comes in and cleans and keeps the chemicals in balance. But they don't seem to do it often enough and with a lot of people using the Jacuzzi on a daily basis. It needs to be cleaned more frequently. Got some weird skin infection.

Don’t usually visit this location for obvious reasons. Loud music, dirty men's room, dirty mirrors by the Smith machine and dust bunnies in weight area. All the wrong handles tied on to the machines with cables. Weights need to be occasionally wiped off with Lysol or the like as they smell…

When I joined LA Fitness, they offered me a free consultation for a fitness assessment. The woman who performed the assessment suggested I sign up for personal training, at least 2 sessions per week for a 1 year term. I told her that was too much. Instead, I would like to sign up for just 1 session per week for 6 months. After 6 months, I was told that, actually, my contract was for an entire year. They never gave me a copy of the contract, even when I asked, and they told me that even though they never gave me a copy, I would have to pay 50% of the remaining contract to cancel and lose the sessions I had paid for if not used before the next billing. I continued performing the sessions until I had none. Finally, I asked my trainer to cancel. He said he would take care of it but never did.

This LA fitness open late once a week winter time. Spend time till open door and nobody apologize. Bad manners. It supposed open 5 O'clock A.M. When I call to the store manager she said early opener has family sick all the time.

I’ve been coming to LA Fitness for a while and have enjoyed the aqua fit class. It’s great for the joints. I’ve always found it easy to find an aqua fit class until lately. When an instructor can’t make the class there was always a replacement, but now it seems whenever an instructor is absent the class is cancelled. I want to know why there’s no subs anymore to replace the Instructor. It’s not fair to the people who are coming to the class. We look forward to taking the class. I also want to know what is the sense of having a lifeguard at the pool if he goes on the treadmill when class is in session. Suppose something happens to one of us in the pool.

Don't commit with any annual contract, they will refuse to cancel or postpone your membership or personal trainer, no consideration for your financial crises. Don't join, find a better customer support to help you during crises.

We go to the gym located in Huntingdon Valley, PA. It has to be the most unsanitary gym in the country. They have been understaffed for years, even prior to COVID. If you see anybody cleaning, it's a miracle. Even after they clean, it's still filthy. The management could care less. No matter how many times you speak with them, nothing happens. Total lip service. The locker rooms are pathetic. Some of the lockers are loaded with garbage for months. They never get cleaned. The floors of the gym and locker rooms are always disgusting. I wish the PA Dept of Health would pay them a visit!

I opened membership for me and my daughter last spring. Then we decided to cancel it. We did it in August. I received the confirmation email. Then the they reopened my daughters account for another person and started to charge my debit card. They refused to return my money after I found that unauthorized transaction. Be aware of the fraud from LA Fitness!

LA Fitness Bovaird drive Brampton: Gym is dirty. The Sauna doesn't work. They do this every winter to save the cost. It's been over a month even after reporting, nothing is being done. Both men's and women's Saunas magically stopped working at the same time!!!Took them over 2 months to install a simple soap dispenser. Music is too loud in the early morning hours.

On October 16th I went to LA FITNESS located at 13822 GARVEY AVE, BALDWIN PARK, CA 91706 to have the membership, pay a total of $159.98. They scheduled me to go to a PERSONAL TRAINING ASSESSMENT on Friday, October 20, 2023 at 4:00 PM With **. Since the membership includes my husband, we both showed up for the training. The instructor Carlos explained to us the use of some machines and elements by doing some exercises, but I became very ill, very dizzy, with my heart beating rapidly, I was on the verge of fainting, I immediately looked for a place to sit. I drank the water that I had brought, they gave me a chocolate bar with protein.

I joined LA Fitness on June 28, 2023 and on July 3, 2023. I signed up for personal training. From the very beginning I had difficulty scheduling training and having the trainer show up for the training sessions. For two months no trainer was available to schedule or the trainer didn’t show up for the training or I would be told that the trainer I was supposed to work with was fired. In August I spoke to the lead trainer and told him that I was cancelling my trainer contract because LA Fitness was not abiding by the contract that existed between LA Fitness and myself. However, LA Fitness continued to bill me for the training. I cancelled my debit card and filed a dispute with my bank, but LA Fitness is still trying to collect on services that LA Fitness did not provide. How do I stop their harassment?

LA Fitness personnel trainer contract is a scam, since I started in the first few weeks they have changed five different trainers and on top of that those trainers work not show up on time or they would leave early, and some days they didn’t show up and every time they say they would fix it and they never did so I ask to cancel my contract and the person that works in La sent an email but they kept taking money from my credit card. Called corporate and spoke to David ** and he said that he refused to cancel the contract, I threatened to go to court but they seemed not worried. Now not only I am going to take them to court but I am going to expose them in the Media too.

If I could give no star I would to LA Fitness at Jensen Beach, FL or any other LA Fitness. Not safe place!!!! Do not go to that gym, my car was broken into in the parking lot, purse that was under the seat stolen at 3pm. And you can see the guy breaking my window at the LA Fitness camera screen. No monitoring by staff, I went to cancel my membership and spoke to manager, I told her that gym should keep better monitoring of cameras and call police to do round ups more often at the parking lot, the manager had an attitude saying it's not LA Fitness's responsibility and this happens all the time, everywhere. Not true! And if it does, precautions should be taken if you want to keep your clients.

Their customer service stinks for cancellation. Everything they do is to prevent you from cancelling. Even threaten you with a late fee when your card declines. They want you to go online and get a cancelation form from the website and postal mail it to them to cancel. I was not able to acquire the form nor, would they cancel on the phone. I had to send a email letter demanding the cancellation to several of the email address that I found online and threaten that if they didn't cancel that it would result in legal action. It took them 4 days to cancel. I'm done and never again.

A new LA Fitness open on 152 Avenue and 127 street, Miami. I went there with my mom to inquire about signing up. They had us seated and after watching their employees take lunch and enjoying each other company. My mom and I got tired of the wait and we left.

I signed up for a personal training contract and was ensured by their sales rep that it is month to month, and I can cancel if it is not the right move for me. The contract allows 3 days to cancel, yet the sales rep assigned me to a trainer that was not available for 3 weeks after signing up; therefore, I could not evaluate. Now I am selling my house and moving to a location and no LA Fitness is within 20 miles of my new home. THEY REFUSE TO CANCEL the contract! Saying that Virginia does not have a relocation clause, and I can buy my contract out and pay 50% of the remaining contract. I don't understand how a company can do business like this - the most unethical business strategy I have ever encountered. STAY AWAY FROM LA Fitness. I am not the only one they misled and cheated.

I am writing this to try and protect someone else. If you are thinking of personal training and you have recently had a knee surgery or an arm surgery even though your surgeon has cleared you but what they ask of you is still too difficult they will not let you out of the contract. The people who sit you down and talk to you about this personal training program have gone to classes to learn how to lie to you and present it to you in a way that you don't understand the full hard facts. It will cost you $240 a month for 12 months and yes they're going to tell you that you can cancel at any time but you really can't. You still have to buy yourself out of the contract which is a lot of money.

There is one adductor machine and it is broken very frequently. A lot of the elliptical are old and not all functions work. Only one glute machine and it is broken a lot as well. Convenient location for me. The cleanliness has improved. More weight benches are needed and more mats to stretch on.

This company and its service and care and concern for its members could not be worse. Please save your money and find another option. Equipment, TVs, and cleanliness all are terrible. Machines stay broken for months and many TVs don't work. They purposely don't put signs on equipment that is broken or not working properly as it would look terrible to current and prospective members. They are constantly out of sanitizer wipes and employees stand around talking and doing nothing. I have called the 800 number and asked for an area or district manager to call me to discuss issues 5 times with no response.

This is to bring to everyone's notice that LA Fitness in Stamford branch is the worst gym in this area. If anyone is willing to join please stay away and do not join. The management is worst, they do not repair or fix issues on time. The sauna room is shut down for past 3 months awaiting parts. This is the most ridiculous excuse ever heard. Please don't waste your money and go somewhere else. This institution is useless.

I had just paid for a two year membership then Covid happened. I understand the ** down and everything but, you have an obligation to your customers. I tried to get a refund but NEVER heard back. Your fitness centers were closed during my membership that I never got to use. I’ve tried to unsubscribe to all your emails that started to come just recently. Are you serious? Why would anyone who had a membership with you and never got to use it do business with your company ever again??? Are far as I’m concerned, LA Fitness owes me hundreds of dollars. I’m sure I will never receive a refund. So Stop emailing me! I will never trust LA Fitness again!!! Your contracts mean nothing to your company. I paid for a membership and received nothing in return.

This is for the LA Fitness in Elmhurst IL (south end of Elmhurst). So many problems with this place. I had an appt. for a trainer Karl. He never showed up. Was told he was in the "back" working with his trainer. The trainer has a trainer? And he never came out to say why he was late, I waited 25 minutes and left. I went 4 times to this gym. I had a free membership through medicare. The pool and whirlpool were always gross looking. There is a shower in the pool area to rinse off. Each time I was there the shower was leaking- a lot! I told them at the desk but it was never fixed. The ladies locker room has 2 TVs. Every time they were both on, on different stations, and both very LOUD! So you get this cacophony of irritating noise. Again I mentioned to front desk but never changed.

The soap in their shower is like engine degreaser and the sauna and steam room are not working. Today the hot tub had so much foam on the water that I was not sure it was safe. This used to be a premium experience that was worth the money. Today it feels like they are purposefully turning it into a much-downgraded facility but still selling it as premium.

Be careful of These company @lafitness is a total scam, don’t take my word and read their reviews, very common practice of charging canceled accounts for months then IF or when you catch them they offer 3 months refund, that happens monthly basis and imagine how many people are getting scammed this way, thousands of dollars to the corporation’s pocket for this unethical practices. There are cpl of class action lawsuits against them too

All these sales-people care about is YOUR SIGNATURE. Many promises were made when I signed up for LAF - Lutz, FL.. I was told I could add my sig. other to the plan for half-price - she was immediately turned away at the front desk the first time she tried to enter. My trainer was 30 minutes late to our very first appointment, and never followed up on any of the hotel workout routines he said he would write up for me. It was never clearly explained to me that training sessions are 25 min. 25 MINUTES... what? They cost a fortune as well. I went for their bottom tier training program - 3 sessions a month for 225 dollars. Math that out and you should get approximately $150/hr.

The gym and staff at the Clark/Linden, NJ location are nice. However, I made the unfortunate mistake of signing up for a personal trainer with them. The gist of it is, if you choose the 3x/week option, you get a personal trainer that spends 25 minutes…read that again…25 minutes, no warmup, no cooldown, just straight working out, they aren’t even in workout attire, just 25 minutes of them showing you how to do the workout. You get all of this for $660…$660… MONTHLY. And the best part is, to cancel, you would STILL have to pay 50% of the REMAINING CONTRACT for the INITIAL AGREED TERM. And their terms are 12 MONTHS ONLY. To put it simply, the total cost would be about $8,000.

The LA Fitness in Broadview square of Illinois. Went to gym with son, ask for guest pass. The mgr Trent say it would be $20 for 1 day. He alluded I’ve had an account since 2014 and I stated all the more reason to accommodate a long time customer.

I just came back from this gym, and I have to say something about this. I really like this gym, but today something really terrible happened. The guy with tattoos, who is also pretty buff as well works the front desk, today was the 2nd time he brought his pit bull inside the gym. The first time it's ok. His pit bull did not bark at me. But today was a different story.

I joined the club 2 weeks ago. I have asked for my printed pass at least 5 times. The employees play ignorance. I had an appointment with a fitness instructor named Amanda. She did not show up. I asked the front desk who had no clue where she was. I still have not heard from her, a week later. The club offers sanitized wipes. The wipe dispensers advertise only the hiring of a fitness instructor, not the need to use them on the equipment. I went to exercise 8 times since I joined. I saw only three people wiping the equipment after use. This is not a safe and clean place.

Problem solved coz they did actually write me a cheque which is ok but not exactly what I wanted. What I wanted was to continue my membership and don't cancel without my authorization.

They stole $700 dollars out of my account without receiving any service. I went to the gym and I was told it was my bank but my bank is telling me is them and the bank show me when they took the money back. I went to speak to the club manager some cross eye man. His name is Renato from the Hunters Creek Orlando Florida Club and I brought to him what the bank gave me to show them and he is acting like he does not have anything to do with the charges but I was told that he will be able to give me the credit and all he did was laugh when I asked him to give me the credit back. That man needs for someone to put him in jail for stealing money. He is a thief with a license.

This is the most amazing club, all staff is super friendly and club itself is always clean. Very uplifting and positive environment which is really helps motivate me to workout. I would recommend this gym to anyone who wants to be surrounded by genuine people with a common goal of bettering themselves.

This gym is horrible. There’s no customer service. They treat new guests better than existing guest. I can work out for free with another member but in my own I have to pay all kinds of fees aside from Monthly.

The first trainer, kept canceling and changing classes, so I had to ask for another trainer who is more available. I was called a child and a nervous person by the second trainer, and when I complained to the supervisor, there was no consequences for the trainer. She’s freely working with more people on the floor in Aurora. I asked to stop the training contract, but they kept postponing. I absolutely regret my trust to this system and wasting over $300 a month for seeing a trainer for 30 mins per week. I wish I knew them before. They told me that this is an official contract and you can’t stop the payments. I’m terribly sorry for my trust.

I signed up for membership about a year ago with LaFitness. At the time, the person who sold me the membership told me that I had to pay a one-time annual fee, and now a year later, they charged me another yearly fee. When I contacted customer service to obtained a copy of the contract where that is stated such, she told me that in 2023 the only way to get a copy of the agreement is to go to the location where I signed up, and they will print me a copy, and they don't email, fax, or mail it. This happened with the one located on Cameron street Silver Spring. Furthermore, the store manager's name was Shelbie, and she was pretty rude and claimed ownership of the location.

The LA Fitness in Fort Lauderdale (Cordoba Road) increases its bottom line by shutting down the hot tub for weeks at a time claiming it’s broken and the repair contractor either can’t fix it or is awaiting a part. They say they can’t hire a new contractor because the head office in CA won’t allow it. This has happened twice in a year and lasts for weeks and months. While the hot tub is down it isn’t necessary to heat the water to over 100 degrees saving electricity. Does it really take months to replace a part? Or is this a cost-cutting measure?

Signed up in person using my cell phone - Explained clearly that my dad is in town for 2 months and wanted to sign him up. Was very clear that we would be charged an initiation fee and 2 months charge - also had to cancel prior to Feb 17 not to continue being charged. Either the staff is incompetent and need training or company running a credit card charge. Customer ended up being charged an annual fee and later found out that our membership was never canceled even though done in person. 40 min on the phone arguing and threatening to go viral on social is they say that they would credit my account. Need to wait 2 days to receive an e-mail confirmation! Let’s wait and see. This type of business is not acceptable and should be illegal!

They keep calling requesting a new credit card. They tell us we need to go through some other process. They send us to someone else. We say, "Cancel our membership...." They tell us it is cancelled and then they charge the card again. There must be a law against this behavior. We had to actually cancel our card. It was attached too and they still call us...

27 Years ago, I bought a lifetime membership with Bally's Total Fitness, that would have given me nationwide access to all clubs. My membership started in NYC and was going well for the first 7 years. I relocated to Arlington, VA ("VA") and during that transition period, La Fitness bought Bally's Total Fitness, to-wit Bally's Total Fitness members were given a certain amount of time to grandfathered in. I missed the deadline by 1 day. As a result, I was compelled to start a new membership with Lafitness, at an increased monthly fee and restricted to the use of one club in VA

I always wondered why this club had such bad reviews. Now I know. I've been training for a race Since the holidays and needed access to a swimming pool few times a week. Signed up at this club that is close to my house and paid all the fees and dues. It was fine for couple of weeks and all of the sudden their pool equipment broke and then it's been closed for over a week. I've tried several times and talked to folks including staff and managers and the answer I got was the vendor they are using to install the pump has been ghosting them!!! Can you believe a corporate gives you an answer like this?

LA Fitness continued to invoice monthly fees and charge annual fee after account was cancelled. Find a different club is the recommendation. Corporate customer service will not make good on refunds after your credit card has been falsely billed.

Signed up for "Family Plan".

A disaster, you do not know if this is LA Fitness or Esporta, or LA Esorta, or LA Esporta, everybody mentions the two entities, one bought the other or both bought a third, nobody knows for sure. I was one of the first clients to sign up as soon as the gyms started to open their doors during the pandemic. I signed up online at LAFitness.com, simply signed up, no rocket science there. And I have been going to every gym wherever I end up in the Phoenix metro area, no one ever questioned anything! Until the day that three poorly trained, very young girls stopped me, sort of being stopped on the highway if you do 100 miles per hour. The penalties and infractions they starting blurting were incredible, attempting trespassing, fines, penalties, they really got interested in breaking my day.

My wife signed up for the gym membership and was hustled into a training plan. My wife was 61 at the time, and not in the best of shape. They put her on the 3x per week training schedule. After 3 weeks' worth of training appointments, she came down with Chronic Bronchitis. She has not yet returned to the gym. We've tried to reason with them but they are hard and fast cutthroats to the core. So, we're paying more than $3k for what? I cannot use the choice words suited for them but I would if I could.

I am an older person. After PT from surgery was over, I wanted to continue. Signed up for personal training with LA Fitness. They are not geared toward someone who has never used a gym, but it seemed ok, sometimes I was sore for a week or so after, but I liked getting help. But I hurt my back so that walking was difficult after one of the exercises and I've been trying since September (over 3 months in other words) to cancel my personal training contract.