LA fitness Reviews

I use LA Fitness to swim. Their Lake Success NY club, which is their largest on Long Island has Five lanes for swimming. Since they closed their club in garden City Park, this has made it even more crowded. The Lake success Club, the ONLY La Fitness Club in the country has a pool policy of limiting one lane to ONE swimmer, and another to TWO swimmers, thereby making the other lanes overcrowded, often with EIGHT or more swimmers, making them incapable to swim. When reported to staff, they ignore the issue, and when complaining to corporate, they do nothing despite allegedly having oversight of their clubs and their policies. I was told this is a ridiculous policy, yet it has continued for years. If you want to join LA fitness for swimming and use of their pool, avoid Lake Success their Long Island Club.

The Roseville MI LA Fitness. Firstly they can not keep employees. Different people at the front counter. The place is not inviting. The hot tub is down. Has been down for about a month now. I know a few of some of the Myself and my friend no longer go to the Roseville MI LA fitness. Customer from there including me and my friend are going to other La fitnesses,. Cleaner. Nicer staff and all machines are up and working. Pool clean. Hot tub working. More inviting. Just sad we can not go to the closest LA Fitness due to it not being up to par.

I'm member LA gym at Miami gardens 1580 NE Miami FL 33179. For soo many years I been member of this gym but with the new renovation they damaged the gym A/C is soo hot. The new machines totally inefficient, poor quality, unequal free weights if find. Never avail. Very disappointed with the gym. Sorry.

I am very disappointed in LA Fitness. Most of the machines work, they all have a sign on them not to use waiting for repairs. The function to move the seats are broken, you can only use certain weights. The pins for weights is missing is a disaster. The leather seats and cushions on the machines are worn out. Scratchy surfaces. The bikes don't work, sat on three different ones, none worked. There are cleaning wipes everywhere, today I had to pick up 6 wipes in one machine before I could use it. What a disgrace and germ infested place. We were paying for a trainer but I'm canceling it. These are just a few complaints, that can be fixed.

BEWARE before giving this gym your payment information. I went in person on December 16, 2025 to cancel my membership and was told a manager would cancel it the next day. Instead, they placed my account on freeze without my authorization and continued charging me. I did not authorize a freeze, a restart, or any continued billing.

I had an extremely disappointing experience with LA Fitness that ultimately cost them a long-term customer. When I first met with one of the managers, **, he assured me that he genuinely wanted to help me lose weight and improve my health. He sold me a personal training package and promised to provide two complimentary training sessions each month. His sincerity earned my trust, and I believed he was invested in helping me succeed. Unfortunately, it didn't take long to realize those promises were empty. On multiple occasions, I arrived for scheduled training sessions only to find that ** wasn't there, or he could train me or he would waste my training time. He never made arrangements for another trainer to cover the session or even communicated that he would be absent. The level of professionalism was completely unacceptable.

Since I cancelled my membership on April 14 exactly one month into the new billing cycle, I am requesting a pro-rated refund of the annual fee. I have used only one month of the year I was charged for. Furthermore, since I do not wish to extend my membership further, I am requesting the return of my security deposit. LA Fitness has informed me that they will not refund these amounts and instead extended my access until May 18. This is unacceptable as I have no intention of using the facilities and specifically requested a refund of the unused fees and my deposit.

I have had an LA Fitness account since 11/10/20 and included within my monthly membership are personal training sessions. Over the course of my membership I have accumulated over 30 personal training sessions, none of which I have used on my own accord. No specific month but always went after work around 8pm, I went to the Duluth LA Fitness and planned to use some of the personal training sessions I have accumulated since opening my account. To my surprise, I learned through the LA Fitness app that my account login information was changed, and as of since 2023 someone else has been fraudulently using my account information to get access to the ____ LA Fitness via their phone barcode, in addition to also fraudulently using my account information to schedule personal training sessions under my account, though the sessions were scheduled under their name and not mine.

I've been a member for many years especially to swim. The pool at Wade Green has been closed for about a month because the heater is down. It took awhile to get the part (understandable) but then it sat in the lobby for about 2 weeks till install was attempted. It was discovered a specific plumber needs to handle this which I should have known. So now it's still not scheduled for install. I could go to another gym but it's so crowded it's difficult to do laps. I could join Crunch for a lower monthly fee to go to a facility with no pool. I will evaluate this shortly. This company is quite the disappointment.

I went to a silver class with a friend and had a great experience. Great energetic teacher. Clean, friendly environment.

1045 Woodstock Rd (770) 375-4351. I am beyond frustrated with the level of incompetence and disregard we have experienced at this LA Fitness location. My wife and I have been loyal members of LA Fitness for over 15 years in Louisville, KY. After recently moving to Atlanta, we attempted to access this club using our SilverSneakers membership, which clearly provides access to all LA Fitness locations—including this one. Yet, for reasons no one seems capable of explaining, we have been denied access due to what staff repeatedly describe as a “computer glitch.”

I received a new debit card. I logged into my LA Fitness account to update the payment. Minutes later I received 2 emails. One for myself and one for my brother stating I was charged $36.99 and my brother who is on my account as an added family member was charged $34.99. I can't believe LA Fitness charged $71.98 that took 60 seconds for me to do myself on their website.

I signed a contract for personal training sessions at LA FITNESS in Stone Mountain Ga. Approximately 2 weeks in December 2025 prior to my contract ending, I personally informed the manager of the Stone Mountain GA gym that my contract was ending and to not charge me anything past that end term. I was told OK. I was charged after my term ended and I asked for a refund from the manager. I was told he would request it thru his district manager.

My review is for Arlene **! Arlene is an aqua fitness trainer. She is wonderful! Very talented and really cares about us her students. She is very professional and loving. She has a great routine that is not hard to follow. Arlene always welcomes us to her class with a smile. She explains her routine and what to expect from her class. We all Love her and want to keep her coming back!

The housekeeping girls Amy and Jenny are always smiling and doing a great job. I only use the pool area and they keep it extremely clean.

The newer LA Fitness gyms are nice for working out, and the swimming pools are great for those of us who love to swim. I wish they could improve their music selection. About 90% of the members working out end up using headphones because the music played is pop trash. Basically, they play music for 13-year-olds. But most members are older than 21. I hate to have to use my headphones when I am at the gym, but listening to the teen pop Music makes more tired than the machines and weights. Fancy bars, trendy places, and restaurants, or breweries always play music that brings a great atmosphere to venues like Dream Pop, smooth rock, or other alternative genres of music. Is LA Fitness getting paid to play such uneducated and terrible music?

La Fitness South Plainfield. Horrible cleaning conditions. Sauna room terrible. Wish I could show pictures. Vents dusty, have not cleaned in months or maybe a year. No manager available to talk to. I was given the name Stacey and Afnan.

So this is what you get joining a premium gym. I know they are in financial trouble being sued by the FTC, still no excuse for the condition of the club. Hot tub hasn’t worked in almost 6 months. Nobody will give you an answer one time when I ask when it’s gonna be up and running the young man behind the counter, said when pigs fly . I see other clubs hot tubs have been down for six or more months. showers, soap dispensers, most are broken. What’s not broken or empty? Inside of lockers are  filthy sewer flies in the showers along with mold equipment that’s been broken for going on six months. Too many trip hazards in the parking lot, dozens of huge potholes. They have been closing a number of gyms, not only in Michigan, but Ohio and many other states.  so I was looking for a new gym to go to. This probably wouldn’t be the one. 

I have been a client since the end of 2023. I had signed up both for a $50/month membership and $250/month personal training contract for 12 months. After those 12 months, I changed the subscription to paying about $60/month. Unfortunately, LA Fitness fired the two trainers with whom I felt comfortable, Crystal and Amanda. I tried working with two others and while they seemed nice, they did not really listen or pay attention to my goals. I explained I have a hiatal hernia and that I cannot have my chest below my lower body. Both of them had me use machines where my chest was lower. I decided to cancel the personal training but I still liked the gym, so I kept my regular membership.

I recommend this to anyone who wants to dedicate their time to LA Fitness. I currently have a disability and am unable to move freely. I use a scooter to get around the city. Some time ago, I started going to LA Fitness on Hollywood Boulevard. When I arrived and asked the manager, Christopher, for help, he refused. My request was that I leave my scooter inside, so as not to create any problems for club members or employees. Unfortunately, two days after I started leaving my scooter outside, it was stolen. The lock intended for securing my scooter was damaged. Unfortunately, the manager, Christopher, learned of this and began allowing customers of the Hollywood Boulevard Fitness to leave their scooters inside, which resulted in my injury.

I bought a membership for my daughter who is in high school. The club next to our house ended up closing, and I am unable to get a refund for the membership that I paid for her. This membership was bought due to the location of the club. Unfortunately, they will lose me as a member as well.

I have been an LA Fitness member for a long time. The LA Fitness I belong to is on the 303 and Bell Road and surprise since we have our new manager there. Everything has been going back to the way it used to be. There are a little issues with the pool but he’s working on it. I highly recommend the LA Fitness on the 303 in Bell. They have great classes for seniors. The machines are always available. No complaints.

I had a very disappointing experience at LA Fitness on Westheimer Road. A group of about 25 of us have active memberships specifically to use the volleyball court. Recently, Manager Orlando refused to open the volleyball court for us without providing any clear or reasonable explanation. Instead of addressing our concerns or offering a solution, we were told that the court would be closed for a month and that if we didn’t like it, we could cancel our memberships.

One of the employees bullied my mother to make her leave the gym. Usually, the gym closes at 8 PM, but this employee was clapping her hands and yelling profanities, screaming at my mother to get out of the building. My mother has been a loyal member for three years, yet this employee shows a complete lack of respect, not only for elders but also for members who choose to support this business. This behavior is unacceptable and reflects a bullying mentality.

LA fitness in grand prairie Tx was a sad experience, I tried it out because its covered by Medicare, there was free weights on the floor and dumbbells no one was returning them to the rack making a lot of trip hazards, couldn't find the kettlebells I needed to work out it, they were missing a lot of them, dumbbells and free weights on the floor where the sled is kept. I went up to speak to a enrollment person. I found a man sitting behind a desk. He said he was a maintenance man, the men's looker room had a couple of locker doors broken. The floor by the the weights needed repair, the floor was dirty. I found a young lady that was on the phone. After she was done I told I wanted to cancel, it didn't seem that she care much. I'm not a member anymore, so I checked out Fitness connection in Grand Prairie. I liked it, maybe you should too. See what a nice gym looks like.

LA Fitness 600 Gwinnett Lawrenceville - I am very disappointed with the manager. I am a loyal member since the beginning of this gym. I recommended friends before. I decided to add my son and my boyfriend few months ago unfortunately my boyfriend did not like LA Fitness so few weeks after I asked to cancel it. He told me to come back after a month since it's already been processed and charged for a month. Came back after a month talked to him and he said it's not corporate office hours, come back when it's office hours, I came back and asked me my boyfriend's phone number, and went to check into his computer and he told me it's done. And will be charged less.

I signed a one year contract with LA Fitness over 3 years ago. I completed that contract 2 years ago and was being billed month to month ever since...$540/month for 12 sessions. I was called by an La Fitness trainer in November letting me know that my trainer was no longer with them. I told that person to cancel my training sessions. I visited them in person a couple of days later to advise them again that I had cancelled and wanted reimbursement. They said it would be taken care of. They did nothing and I was billed again for $540...

0 stars. These people will not take a hint that I am not staying there. First the pool heater hasn't worked in a year. Secondly it's dirty as hell in the locker rooms. Secondly my son got out of the pool to go to the bathroom (he's 15) and just as I'm walking in about 30 seconds after him I see a guy trying to talk to him and dropped his towel on purpose exposing himself to my son. I informed them and they played it off as an accident. When I then confronted the guy after he was dressed the gym made it seem as I was the one out of line. So I canceled my membership and changed my bank card so they couldn't try to charge it.

Impossible to cancel the membership. Never join. They need a barcode instead of an email to log in. It is super easy to forget the barcode. They know it. That is why they want the member to log in with a barcode. So the member can never cancel it.

Do not give them your credit card ever, they will keep finding a way to charge you and not to cancel your subscription. They will double charge you when you change it, they will set multiple subscription accounts without you even knowing it. Very poor way to run business.

I’ve had a terrible experience with LA Fitness. Despite providing a doctor’s letter stating I need to rest and cannot exercise for at least a year due to medical reasons, the gym has refused to cancel my membership. Their customer service has been completely unhelpful and dismissive. It’s extremely disappointing that a fitness company — one that should prioritize health — is unwilling to work with customers facing genuine medical issues. Their policies are full of hidden loopholes, and they don’t clearly explain membership terms when signing up. I strongly urge anyone considering LA Fitness to think twice and read all the fine print before joining. It’s unfortunate to see a company value profit over people's health and well-being.

The staff at LA Fitness in Buffalo, NY messed up my account royally but Keenan from their Memphis office saved the whole experience with his calm, understanding, helpful service. Get that man a raise!

I want to share a very upsetting experience I had today at the Windward, Georgia location. When I entered the women’s locker room, there was no sign warning that a male employee was working inside. I began showering, and within a couple of minutes, I heard men’s voices. When I looked out from the shower curtain, I was shocked to see a man inside the women’s locker room, standing near the handicap shower area. I was frightened and immediately told him someone was in the shower and that he needed to leave, but he didn’t respond. I quickly put on my robe and went out to find help. I asked the front desk to send a manager. A woman came, spoke to the man, and then told me to wait half an hour for him to finish his work.

When signing up for a 3 month training program with LA Fitness at Atlantic Beach, FL we were given a price for the program. After verifying multiple times with Eric there was no additional fees before signing the contract we were shocked to find out that we were charged 30 days later for the second month and not to mention for the upcoming third month payment. Shameful!

An absolute disgrace! I live in central/uptown Phoenix and have been an LA Fitness member since the 2077 E. Camelback Road location was built and opened. That is the location I visit most often and over the years I have seen it deteriorate! Sauna, pool and spa are closed for weeks at a time, when they are open, they are beyond filthy: sediment at the bottom of both the pool and jacuzzi, murky water in the pool, dirty changing rooms, unidentified bugs crawling on the sauna floor (which was always brought to the attention of the front desk staff)... An absolute nightmare to the point that patrons had to call Maricopa County Health Department several times for violations.

LA FITNESS customer service is really bad, especially ** from the headquarters. She obviously doesn't care about their customers. Three months ago someone broke multiple lockers in the men's locker room on 5950 Wilshire Blvd, Los Angeles, CA 90036 and took a lot of personal valuables from the members. One of those victims was me! They cut my padlock with... most likely a bolt cutter and took a lot of my valuables (mostly cash). When I went down to the front desk, there were already a few other members waiting for cooperation with the same problem. It was shocking how the employees were acting like: "It is not a big deal. Someone just robbed all of you...."

Hello, because I travel frequently, I visit La Fitness branches everywhere I go to relax. Today, for the first time, I waited in the Delray Beach, Florida, location for nearly an hour to use the sauna, but I couldn't. If you're wondering why, someone must have done something stupid. So, I encountered the rich here, too. Why would these managers victimize dozens of my customers just because one person will use it? I encountered it for the first time here in Delray Beach. So, is there class discrimination here? When the rich come, the poor can't use it. Please stop this nonsense, because reserving a seat in a sauna is a huge absurdity for one person.

Has a lot of locations so traveling is usually not a problem to find a gym. Good gym equipment. Fairly new and well maintained. Best thing is it has a deal where you can bring a friend to work out with you anytime with a lot of paperwork or salesmen trying to sell you gym buddy. One slight issue is since they have basketball there is a lot of kids that sometimes is a little undisciplined. Also not crazy crowded even at peak times.

These people keep calling me wanting to talk to someone else and when I tell them they have the wrong number they still proceed to call me. Please for The love of God just stop calling. I'm going to report you to the BBB if you don't...

Avoid this gym. Terrible customer service. Dirty and overcrowded. Pushy sales people. Not only that, but you are misquoted constantly. I was trying to add my girlfriend and I got three different quotes from three different people at my local gym. So I called corporate and then they missed quoted me. I called back to take the offer that they had given me only to be told that I had wasted my lunch break and they had given me the wrong information the day before and they didn’t even have the decency to call me back and made me wait to call them on my lunch break.