LA fitness

Decided to put my Goodlife fitness membership on hold to try something new. Signed up with LA Fitness for 2 months tryout, within 3 days I was told my membership has been canceled because payment never went through, I was like but ok here's my bank statement that shows payment actually got taken out without a refund. They said, "Wait for 2 weeks and you should receive a cheque in your mail but we'll give you a temporary 1-week visitor pass." I said ok, 3 weeks went by and no cheque. They said, "We'll get our manager to call you" and they didn't, I called them back and was told they will return my call in an hour and they never did. Summary: I paid for 2 months in advance but only get to use the service for 2 and half weeks. ** service. ** wifi that doesn't work. I'll never go there again or recommend anyone.

They stole $700 dollars out of my account without receiving any service. I went to the gym and I was told it was my bank but my bank is telling me is them and the bank show me when they took the money back. I went to speak to the club manager some cross eye man. His name is Renato from the Hunters Creek Orlando Florida Club and I brought to him what the bank gave me to show them and he is acting like he does not have anything to do with the charges but I was told that he will be able to give me the credit and all he did was laugh when I asked him to give me the credit back. That man needs for someone to put him in jail for stealing money. He is a thief with a license.

This is the most amazing club, all staff is super friendly and club itself is always clean. Very uplifting and positive environment which is really helps motivate me to workout. I would recommend this gym to anyone who wants to be surrounded by genuine people with a common goal of bettering themselves.

This gym is horrible. There’s no customer service. They treat new guests better than existing guest. I can work out for free with another member but in my own I have to pay all kinds of fees aside from Monthly.

The first trainer, kept canceling and changing classes, so I had to ask for another trainer who is more available. I was called a child and a nervous person by the second trainer, and when I complained to the supervisor, there was no consequences for the trainer. She’s freely working with more people on the floor in Aurora. I asked to stop the training contract, but they kept postponing. I absolutely regret my trust to this system and wasting over $300 a month for seeing a trainer for 30 mins per week. I wish I knew them before. They told me that this is an official contract and you can’t stop the payments. I’m terribly sorry for my trust.

I signed up for membership about a year ago with LaFitness. At the time, the person who sold me the membership told me that I had to pay a one-time annual fee, and now a year later, they charged me another yearly fee. When I contacted customer service to obtained a copy of the contract where that is stated such, she told me that in 2023 the only way to get a copy of the agreement is to go to the location where I signed up, and they will print me a copy, and they don't email, fax, or mail it. This happened with the one located on Cameron street Silver Spring. Furthermore, the store manager's name was Shelbie, and she was pretty rude and claimed ownership of the location.

The LA Fitness in Fort Lauderdale (Cordoba Road) increases its bottom line by shutting down the hot tub for weeks at a time claiming it’s broken and the repair contractor either can’t fix it or is awaiting a part. They say they can’t hire a new contractor because the head office in CA won’t allow it. This has happened twice in a year and lasts for weeks and months. While the hot tub is down it isn’t necessary to heat the water to over 100 degrees saving electricity. Does it really take months to replace a part? Or is this a cost-cutting measure?

Signed up in person using my cell phone - Explained clearly that my dad is in town for 2 months and wanted to sign him up. Was very clear that we would be charged an initiation fee and 2 months charge - also had to cancel prior to Feb 17 not to continue being charged. Either the staff is incompetent and need training or company running a credit card charge. Customer ended up being charged an annual fee and later found out that our membership was never canceled even though done in person. 40 min on the phone arguing and threatening to go viral on social is they say that they would credit my account. Need to wait 2 days to receive an e-mail confirmation! Let’s wait and see. This type of business is not acceptable and should be illegal!

They keep calling requesting a new credit card. They tell us we need to go through some other process. They send us to someone else. We say, "Cancel our membership...." They tell us it is cancelled and then they charge the card again. There must be a law against this behavior. We had to actually cancel our card. It was attached too and they still call us...

27 Years ago, I bought a lifetime membership with Bally's Total Fitness, that would have given me nationwide access to all clubs. My membership started in NYC and was going well for the first 7 years. I relocated to Arlington, VA ("VA") and during that transition period, La Fitness bought Bally's Total Fitness, to-wit Bally's Total Fitness members were given a certain amount of time to grandfathered in. I missed the deadline by 1 day. As a result, I was compelled to start a new membership with Lafitness, at an increased monthly fee and restricted to the use of one club in VA