LA fitness Reviews
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About LA Fitness
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LA Fitness operates a nationwide network of full-service fitness clubs. Its facilities provide cardio and strength training equipment, group fitness classes, swimming pools and sports courts. With locations across the country, LA Fitness delivers diverse fitness options and amenities designed to support a wide range of health and exercise goals.
- Variety of equipment and classes
- Affordable membership options
- Poor customer service experiences
- Difficulties in cancellation process
LA Fitness Reviews
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Reviewed April 12, 2026
I went to a silver class with a friend and had a great experience. Great energetic teacher. Clean, friendly environment.
Reviewed April 4, 2026
My review is for Arlene **! Arlene is an aqua fitness trainer. She is wonderful! Very talented and really cares about us her students. She is very professional and loving. She has a great routine that is not hard to follow. Arlene always welcomes us to her class with a smile. She explains her routine and what to expect from her class. We all Love her and want to keep her coming back!
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Reviewed April 1, 2026
The housekeeping girls Amy and Jenny are always smiling and doing a great job. I only use the pool area and they keep it extremely clean.
Reviewed Feb. 25, 2026
I have been an LA Fitness member for a long time. The LA Fitness I belong to is on the 303 and Bell Road and surprise since we have our new manager there. Everything has been going back to the way it used to be. There are a little issues with the pool but he’s working on it. I highly recommend the LA Fitness on the 303 in Bell. They have great classes for seniors. The machines are always available. No complaints.
Reviewed May 24, 2026
Since I cancelled my membership on April 14 exactly one month into the new billing cycle, I am requesting a pro-rated refund of the annual fee. I have used only one month of the year I was charged for. Furthermore, since I do not wish to extend my membership further, I am requesting the return of my security deposit. LA Fitness has informed me that they will not refund these amounts and instead extended my access until May 18. This is unacceptable as I have no intention of using the facilities and specifically requested a refund of the unused fees and my deposit.
Desired Settlement: I am seeking a refund for the remaining 11/2026 -2027/ months of the prepaid annual fee and the full return of my security deposit. Thank you for your assistance in resolving this matter. 1 months deposit and 11 months annual fee. LA Fitness created a contract for themselves that I am forced to follow. Unfortunately, because I had a car accident two years ago and my health problems have resurfaced, I cannot use the money I paid. So, they simply make you pay a 12-month annual fee upfront, and if a member has any kind of problem, they just keep the money. They kept the one-month deposit and the 11-month annual fee. Meanwhile, they offered that if I find someone else, they would let that person use my 2 months of unused membership. What happens in this country is a shame.
Reviewed May 1, 2026
I have had an LA Fitness account since 11/10/20 and included within my monthly membership are personal training sessions. Over the course of my membership I have accumulated over 30 personal training sessions, none of which I have used on my own accord. No specific month but always went after work around 8pm, I went to the Duluth LA Fitness and planned to use some of the personal training sessions I have accumulated since opening my account. To my surprise, I learned through the LA Fitness app that my account login information was changed, and as of since 2023 someone else has been fraudulently using my account information to get access to the ____ LA Fitness via their phone barcode, in addition to also fraudulently using my account information to schedule personal training sessions under my account, though the sessions were scheduled under their name and not mine.
To add context, I have not changed my password or have been to any LA Fitness since 2022. This person changed my password information in 2023 without my knowledge, and I received no notification from LA Fitness about any aspect of my account information being changed. I additionally did not receive any conformation email or texts about the fraudulent scheduling of any of these personal training sessions to my personal email or personal number associated with my account. When I addressed this issue with the personal trainer Manager at 600 Gwinnett Dr. Lawrenceville Ga, since personal training was done that that location LA Fitness, they confirmed that they had been training this unknown person since 12/25/25, and also confirmed that though this unknown person’s physical appearance did not match the description listed on my account, they carried out the personal training sessions regardless.
This unknown person has fraudulently used my account eight times to schedule personal training sessions I did not authorize. 600 Gwinnett Dr. Lawrenceville GA. LA Fitness needs to be held accountable for fraud, tempering a client's account, and lack of accountability and concern to protecting their client’s membership and personal influence.
Reviewed April 22, 2026
I've been a member for many years especially to swim. The pool at Wade Green has been closed for about a month because the heater is down. It took awhile to get the part (understandable) but then it sat in the lobby for about 2 weeks till install was attempted. It was discovered a specific plumber needs to handle this which I should have known. So now it's still not scheduled for install. I could go to another gym but it's so crowded it's difficult to do laps. I could join Crunch for a lower monthly fee to go to a facility with no pool. I will evaluate this shortly. This company is quite the disappointment.
Reviewed April 12, 2026
1045 Woodstock Rd (770) 375-4351. I am beyond frustrated with the level of incompetence and disregard we have experienced at this LA Fitness location. My wife and I have been loyal members of LA Fitness for over 15 years in Louisville, KY. After recently moving to Atlanta, we attempted to access this club using our SilverSneakers membership, which clearly provides access to all LA Fitness locations—including this one. Yet, for reasons no one seems capable of explaining, we have been denied access due to what staff repeatedly describe as a “computer glitch.”
What’s truly unacceptable is how this situation has been handled. Instead of taking responsibility, the club manager actually suggested that WE should call corporate tech support ourselves to resolve the issue. That is astonishing. Isn’t that part of his job? Only after pushing back did he reluctantly agree to “do us a favor” and contact them himself. Eight days later, we are still without access. Every single morning, we have made the effort to go to the club, only to hear the same rehearsed response: “They still haven’t called me back.” No updates. No escalation. No accountability. Are we really expected to believe that a manager cannot contact a supervisor or escalate a basic membership issue over the course of more than a week?
At 73 and 68 years old, respectively, it is not easy for us to make these repeated trips, only to be dismissed day after day. This is not just poor customer service—it is a textbook example of negligence and severe mismanagement. The complete lack of urgency and care is deeply disappointing. We have earned our access to these facilities over many years, and being treated as an afterthought—especially as seniors—is unacceptable. This experience has left us feeling ignored, disrespected, and completely let down by a company we trusted for over a decade. Do better.
Reviewed April 10, 2026
I received a new debit card. I logged into my LA Fitness account to update the payment. Minutes later I received 2 emails. One for myself and one for my brother stating I was charged $36.99 and my brother who is on my account as an added family member was charged $34.99. I can't believe LA Fitness charged $71.98 that took 60 seconds for me to do myself on their website.
Reviewed April 5, 2026
I signed a contract for personal training sessions at LA FITNESS in Stone Mountain Ga. Approximately 2 weeks in December 2025 prior to my contract ending, I personally informed the manager of the Stone Mountain GA gym that my contract was ending and to not charge me anything past that end term. I was told OK. I was charged after my term ended and I asked for a refund from the manager. I was told he would request it thru his district manager.
The next month I was charged again. I went in to see the manager and was told my first refund was denied. It was at this time I contacted corporate several times in an attempt to explain my issues. When the manager of the gym was put on a conference call with me, he denied remembering our conversation about terminating my contract. I wanted my 2 months worth of refunds, they were only willing to give me 1 month with extended services. They told me that was all they could do. They took 2 months of charges, they should refund 2 months
LA Fitness author review by Joey Thurman
LA Fitness was founded in Southern California in 1984. Today it has over 300 locations across the United States and Canada. LA Fitness offers fitness equipment, group classes and personal training.
Group fitness: LA Fitness offers a wide variety of fitness classes at its locations, including Boot Camp, Belly Dancing, Cardio Jam, Cycle, Hip Hop, Latin Heat and more. Use the fitness class locator tool on LA Fitness’s website to locate a class near you, learn what to expect and find out what to bring.
Personal training: Certified trainers offer free one-hour fitness assessments for new members and additional training for a fee. A trainer can help you determine your pace, set goals and track your progress over time.
Pools: Many LA Fitness locations feature heated indoor swimming pools, which provide a great low-impact fitness option. You can take swim lessons, swim laps or do group fitness classes in the pool.
Kids Klub: Some LA Fitness locations feature a Kids Klub childcare service. Additional fees may apply.
League events: LA Fitness offers league and team events throughout the year at most of its locations. These include basketball leagues, racquetball tournaments and many other competitive activities for those who like team fitness.
Joey Thurman is a nationally recognized and spin certified health, fitness, nutrition expert and television host He is the author of "365 Health and Fitness Hacks That Could Save Your Life." His work has been featured in publications such as Men’s Health, U.S. News and World Report, NPR, People Magazine, Shape, NY Post, Fitness Magazine, Women's Health and many more.
LA Fitness Company Information
- Company Name:
- LA Fitness
- Website:
- www.lafitness.com