LA fitnessConsumerAffairs Unaccredited Brand
If I could give LA Fitness zero stars I would. First of all, WAY TOO PUSHY for signing contracts. I know they love that money but their approach doesn’t give people time to think. I’m sure that’s what they’re going for but they’ll keep ending up with people like me, who are pissed off and telling everyone how awful they are. Trainer canceled on me multiple times, which is whatever but he seemed to be one of the only trainers there, and always had a packed schedule (so it was hard to have any options). When I told him I was canceling due to financial reasons and school starting up, he said, “So you’re giving up your fitness goals for school?” Yeah, I am because I work 1.5 hours away from home full time and I’m in school full time. I don’t have time anymore for the training. I also can’t afford it as I’m financially independent. School is expensive.
Apparently none of that matters, and they will continue to charge me $180 for absolutely nothing every single month. When I requested they take my credit card off file while I figure this out, they refused unless I replaced it with another card. You cannot keep my credit card information stored in your system if I do not give you permission. Doesn’t seem like they care at all about people, they’d just rather get paid. When I attempted to reach the manager of the gym I was previously attending, I was given the runaround with people claiming he would call me back later that day. He didn’t, so I called, and they said he was never there in the first place. Then the employee tried to tell me the “buyout” option was about $200 more than what I owed by just paying the full contract. Long rant, but merited. If you don’t believe me, try googling some of this (like “canceling la fitness policy”). You’ll find endless people ranting about the same topics I am.
My friend has a physical disability and even then was not allowed to cancel his contract. I don’t like being rude or giving terrible ratings to companies online, because I know the companies and the individuals I’ve dealt with don’t necessarily represent every person working for the company. There’s always good people in the mix. But my anger right now cancels out any of that hesitation. Hopefully they actually take what I say into consideration.
I recently tried to purchase a gift card on the LA Fitness website. After inputting all of my information I clicked submit and it generated a response telling me it could not process my request at this time. I thought no big deal, when I leave work today I will just stop on my way home and grab one because it is so close to my home. Looked at my bank account and they took the $200. Called up to the specific location and I was told I had to call corporate. Called corporate, they aren't open until Monday. Fine. Waited until Monday, was then told by Jason that it was an internal affairs issue and I HAD TO EMAIL THEM. Now at this point I am beyond irate. This is a birthday present for my boyfriend and his birthday is 10 days away. I email "internal affairs" and waited 2 hours for no response.
Finally I called and spoke with the GM of this certain location. He was extremely nice, tried everything he could think of to help me but with no resolution. In fact I was told this has never happened before and apparently my money is lost in space!!! RIGHT!!! Now after all this nonsense and not resolving my issue, I call back up to the store and tell them I am still willing to get memberships there but I'd just rather pay a yearly fee than have them have any of my personal bank account information due to what I just experienced. I was told I have to have a credit card on file and there is no way around it.
2 days later I have still have yet to receive a response from "internal affairs" and the lack of concern about not only my money and time, but the fact that my boyfriend's birthday present is lost in space, they only seemed to care about selling me into a package without any resolution to what happened to my money. Maybe a gift card of $200 since I proved to you the money posted out of my bank account and went to LA Fitness. Or I don't know a response from someone with an answer as to what is going on. Nope I will never sign up at an LA Fitness. If they will do this to someone who is trying to do everything to get into their gym, and they can't even respond, I will take my business somewhere else.
I bought LA Fitness membership through an email special offer in December 2017 and once try to go over there but the guy would not let me in as I did not download their app on my phone. I was told that they are paperless company and don't even issue membership cards anymore. After a year without having used the club I tried to cancel it. The website tells you to print the form and mail it. I did that but kept on getting billed to my AMEX on record. Later I went to the club and was told that there is no manager in the club so I have to mail the printed form I had already mailed. So I mailed it again in December 2017.
I signed my husband up for LA Fitness Leesburg linked to my account. He decided to never use it. Never went there to add his signature or to take the picture. So instead of canceling him, I tried to switch his name for my mother's. You would think they would rather have a client instead of a cancellation, right? But no! They tried to charge me more $80.00 for it! I guess that's how they really make money... The year fees and the two month's prior pay! It's a business that don't really care about the customers. I ended up canceling everything, including my membership. Was advised by a previous client to cancel my credit card as well and request a new one. It seems they usually keep charging you after the cancellation. Be careful with them.
I cancelled my membership with LA fitness. They continue to charge my credit card. I put a stop on my credit card. Now I am getting calls 2-4 times a day, Saturday at 9am from people all over the country trying to get me to pay my membership. Do not ever give LA fitness your credit card. Or they will just keep charging it!!!
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I have had a membership with LA Fitness in the metro, and greater Atlanta, GA. for twenty years and I have referred well over 50 plus people, here and around the country, that also became members to this fitness center chain. Understandably this Club Chain has made $$$ thousands of dollars off of me and my referrals, and in spite of the fact that most of the clubs are not kept clean and equipment occasionally is not in function we still supported the chain with our dollars and our attendance. However, within the past 10 years I along with some of my other workout partners have experienced harassment at the hands of the staff, trainers and managers of various chains and we've been flagged as training, or should we say assisting, coaching and helping each other thru our workouts...
Please correct me if I am wrong but I thought that a fitness center is a place where people that want to improve their health and fitness work out together and lend a helping hand to assist each other in their fit body pursuits. The 'origin' of my harassment stems from my profile information. When I joined LA Fitness in 2000 I was an active fitness trainer with BodiGlyphiX, Inc. and had openly put that down under the 'employment' section of my membership application. Now this factor had No Issues until LA Fitness contracted their fitness training services thru an outside company around 2000. It was well known for hiring incompetent and sometimes uncertified trainers to somehow 'guide' their members.
This also led to trainers there to look at those members who had more knowledge, and for this matter 'better looking bodies' to be seen as the LA Fitness competitors to their business. Now that we've gone into the history let's look at where we stand as members. I've looked thoroughly at the membership agreement that I and other members have signed and there is NOWHERE on that agreement that has that Members can not help out fellow members, that they Workout with to achieve their fitness and health goals... The contract that I filled out doesn't say anything concerning how many people you can work out with, at what location or even how many locations (and even how many times per day) a person can exercise per day... These constitutes that the staff is 'Harassing' members and that Revoking a member's membership is illegal.
Buyer beware of the fitness monthly membership charges. We were told a 6-month contract and they signed us up for a 12-month contract. My fiance is deaf. I talked to Mike and he assured me it would be no problem to cancel. 6 months later it's $500 to cancel. No exceptions by everywhere. They are a scam operation only wanting monthly payments. Don't care about the customer. Took me three weeks just to get a callback. Calling every day for 3 weeks. Very very unprofessional.
Be aware. Be very aware. I was offered a phony 2 month program because I told them I couldn't afford a year of training. I was told this isn't something we normally do. I was inadvertently tricked into signing for a year. I didn't realize it because I trusted them. In good faith, they refused to fix it because I signed the contract. The trainer who signed me up said he would never offer a 2 month program. I was shocked that he denied that they offered me a special 2 month, 10 session agreement because I trusted him. Be careful when you sign up for personal training. They get a commission for signing you up for personal training. Read the entire contract before confirming it. I finally got hold of a Corporate Officer in California. She re-negotiated the terms of the contract, but I don't think I want to go back to that gym. I'm sure Karma and God will take care of them.
Anyone who has an LA Fitness Membership be warned. They are running a personal training scam and will try to get you to pay month to month. But they actually are signing you up for a year. @LAFitness #LAFitnessLifestyle CORPORATE DIDN'T HELP AT ALL!!! WORST CUSTOMER SERVICE.
My boyfriend has been a loyal member of LA Fitness off and on for the past 10 years. He loved playing basketball, lifting weights, bringing friends to work out with him. He never had anything bad to say about the gym. So, being a former member of LA Fitness, I didn't hesitate to sign up again with him. They even offered me a reduced rate each month, ($5 less), if I added on to his membership. Signing the contract was a breeze, not much was explained, the representative shook our hands and walked away with the commission from the sale.
I visited the gym with my boyfriend twice, then stopped going. I moved out of town and the nearest LA Fitness was about 20 minutes away. My University's Recreation and Wellness center was closer, so I visited that gym more often. At that point, my membership was not being used, so I called to cancel about a month after I signed up. I spoke to a representative over the phone to cancel my membership, and at the end of the call, I was left with the impression that my membership was cancelled. In the meantime, I'd received a new card in the mail that was different than the card they had on file. Since I'd paid my last month's dues upfront, I believed that all was settled, and I didn't have to provide any information to them, being that my membership had been cancelled.
Fast forward three months. I get three calls within the hour asking me to update my card on file. I dismissed the first two as a mistake, and answered the third. They demanded that I update my card immediately. I told her not to waste her time, my membership was cancelled, and to take my number off of the account because I didn't authorize them to contact me by phone. She said, word for word, "I'll take your phone number off of the account when you update your card on file." I laughed, hung up, and blocked the number they were calling me on, because I'm not going to allow some scorned call center rep to get snarky with me.
Months later, we are reviewing our statements and realized that they did not cancel my membership, and took the liberty of using my boyfriend's card info to pay for both of our accounts without our permission, and while continuing to harass me with phone calls and emails. We immediately contacted LA Fitness, probably reached the same employee who literally yelled at us on the phone about the contract, and how we should have read the contract and do we have the contract in hand, yadda yadda yadda. We were just trying to get refunded, because we believed it was a mistake. Turns out, if you sign on a member and they don't pay (for whatever reason, regardless of whether they're using the account or not, or cancelled the account in my case), they'll go into the primary account holder's account and use their card to pay your membership dues.
That's right. They will take money from an entirely separate account and apply it to your membership dues if you indicate any sort of affiliation with them. They also accused me of visiting more often than I did (12 times! I only visited twice!). We had one situation where my old membership tag was on my keys, and when my boyfriend borrowed my car, he scanned that tag. They tried to pass it off as me using the membership after I indicated that I wanted my account cancelled and tried to use that to justify not offering a refund. We told them to check their cameras and look into offering vision insurance for their employees, as my boyfriend lacks distinctive female characteristics and does not go by Natalia.
They said they do not do refunds. If you call them and they say this, please use this post as a reference. They do refunds. I received a refund from LA Fitness. It is not impossible. You just have to annoy them on the phone long enough for them to do so. Which is what we did. We contacted them multiple times a day, every day, until we received our refund, (which in my book is karma for the harassing phone calls I was receiving). In retrospect, the refund we received does not even begin to cover the amount of money they took from us, but we were ready to wipe our hands clean of this grimy business and their deceptive membership tactics.
Another note, and I'm sure they'll love me for this, YOU CAN CANCEL YOUR MEMBERSHIP OVER THE PHONE! Again, it's just a matter of staying on the phone long enough. They'll do anything to upset you and have you hang up on them. But if you stay persistent, and complain long enough, and call them multiple times a day, they will cancel your memberships immediately.
So, to recap. Don't do an add on membership unless you're willing to pay for two (or more) memberships, review your statements regularly, LA Fitness can process refunds over the phone, and you can call and cancel your LA Fitness memberships over the phone as well. Almost forgot, for those of you calling LA Fitness in a similar situation, they said the only way they would refund my boyfriend is if I paid my account balance. So either way, they would still have their money. We absolutely did not accept this offer. We had LA Fitness refund our money back without me having to pay an account balance, (since it was on them to cancel my membership). So don't let them talk you into that. Hope this helps!
I had a horrible experience at LA Fitness recently being accused of constantly leaving weights on machines, which is a complete LIE! The district manager who was working out with these liars asked for my barcode and I refused because I knew these guys he deals with are jerks! Not too long ago one of their machines malfunctioned while I was squatting 500 lbs. and I had to get from underneath the machine quickly because I could have been seriously hurt. The manager response was everybody signs a liability waiver so it's not our fault. He was effectively saying it's not their job to ensure their machine are always working properly before members use them. This is what he is saying is the LA Fitness way!
So word to the wise if you use any machines with significant weight that you use at LA Fitness I'd check it myself first before using because they really don't give a damn if you get seriously hurt or not. As a district manager you are supposed to be impartial in gym complaints, but this guy was clearly one sided because there's no way his buddies would ever lie, right? Wrong. Those guys are jerks and complete liars and there's no evidence to the contrary to say I've done this except words from liars. I will be complaining to the corporate office.
Manager and front desk were quite unprofessional. To preface this. I had a guest from out of the country visiting and she was excited to see what a good well-kept gym experience was like. She has no state ID and only her passport. Her visit would last about 9 days since she was visiting for the week. She had been to the US before and I took her to an LA fitness once and paid the $15.00 day fee. She enjoyed her time and later the representative said if she was going to stay longer in order to not pay the $15.00 fee she can sign up for a 2 week trial.
It is now a couple months later at the gym in Sunset Place Miami. Early Monday morning ~7:40 am I request a trial membership for her. They say she can work out and fill the paperwork later. Excellent! I tell myself, and we enjoyed a good workout together. At the end of the workout they mentioned that since she has no state ID they can’t issue her a trial. Ok..., but they also didn’t charge us. Later that week we had been able to get in; I explained that she was only visiting for a week and I was not trying to sneak her inside at any point. (There are several exits and one main entrance; she always came through the main entrance).
So, the weekend comes around and they made her pay on Saturday. I was a bit confused, but ok fine I paid for her on Saturday. Which btw was taken care of quickly and right in the front the moment she walked in. Later that day the individual in the front asked me how much longer she would be staying. I said tomorrow is her last day. Since we had been going daily to the gym. He says “OK’ and moves on.
After he asked me how much longer she would be staying, both my friend and I got the impression that she could come in tomorrow morning with no extra cost. It was all verbal and nothing was written down. As I walk in I show my barcode on my keys and she is right beside me. I say something to effect of “We ok?” And he says “Ok”; again I am walking her right through the front door.
Nevertheless, about 15 minutes later during our stretches the individual and his manager come to me accusing me of sneaking her inside and that I am required to pay or there will be consequences... This is 2018, and I pay my gym dues and here these two individuals are resembling what I can only call ‘thuggery’ behaviour and I tell them I am not looking for trouble, I even apologized (although I really shouldn’t have, but reflecting back upon it was marked by fear upon myself) and that I can pay her dues.
Mind you, this is embarrassing despite the gym being fairly empty. It was still super unprofessional, and I really hope they don’t solve all their problems by confrontation. Regardless, I still need to pay her dues and as I am talking to them giving my credit info. They are completely asinine and have the audacity to explain to me that the statement yesterday was misinterpreted stating that they meant I could pay for 2 days and she can stay here a week. When none of that was actually spoken. All in all, today was my longest conversation with any LA fitness employee as they usually leave us alone and just do their required work which I’m usually appreciative for.
I’m no saint. But the manner in which they approached me... The way they handled such a minor $15.00 transaction... The simple fact that they took the moral high ground and accused me of doing ill-begotten behaviour just didn’t sit right with me. Of course, I had to pay, but all of this could have been more tactfully resolved and considering I am a paying customer they should be more polite and professional about their business. The individual in question - Erin & his supervisor is Kevin **.
LA Fitness Columbus, OH, Polaris - I signed up for personal training under the impression I pay 160 dollars total, including monthly membership. I found out later I still owe membership fees as well. As soon as I found out I went to management, told them I couldn't afford 210 a month for gym. I wanted to cancel the contract since I was misled thinking my fee was 160 dollars. I also wanted reimbursed for the 160 dollars plus the 100 dollars I paid for training I didn't receive. I was told it was cancelled, needed to wait for phone call, they would reimburse me. I never received a phone call. Kept calling LA Fitness daily, didn't get a phone call. Management kept telling me I had to wait for this particular person to call me. He kept avoiding my calls.
This has been going on since Jan. The guy would not return my calls, but took out another 160 dollars from my account. Finally I went in. Waited over an hour. Management had him call gym, on speaker phone he told me I knew what was in the contract and I wasn't getting my money back. I would either continue my training or pay the balance on my contract. Like I would even want to train with that group now. Then he said he was the boss and there was no one else I could talk to, while the other person in the room was laughing at what was said to me.
Felt totally helpless no one would help. I called, stopped by almost daily, but no one could help me but the one person who wouldn't return calls. Don't ever sign up for personal training there. The head trainer is rude, and condescending. He will just take your money. You can forget about getting any return phone calls if you have a problem, or if you wanted to cancel training. Don't believe anything they tell you.
I was so happy before attending LA fitness and make membership with you all, but unfortunately I got treated badly, first of all the guy who sit with us to create our membership told us we can have our money back within a week including the enrollment fees if we change our mind, second they never mentioned that the private trainers has to be different enrollment fees (they should mention that) so we changed our mind after 5 days but we been told that it’s only 3 days from the enrollment day to get our money back and now we cannot, so I think it’s rip-off business when they lie to customers and after paid almost $300 I lose it in less than a week.
Today morning, I was at the gym and working out. I went to grab for a kettlebell to use for 5 minutes as I do commonly. The kettlebell was staying in the rack of the personal training area and nobody was using it. The trainer 'Kingsley **' has approached to me and the first thing he said was 'leave it, you cant use it', which can be okay even though it was definitely not a good way to approach a client at gym. Normal people usually starts with ‘hi’ or ‘excuse me’
Then I said I will use it for 5 min and leave it back, and I said I always do it and nobody has ever said anything, and I am not the only one who is using the kettlebells. He literally yelled at me 'MAN I SAID LEAVE IT, YOU ARE NOT ALLOWED TO TOUCH IT', I told him to control his voice and I said I used it before and I want to use it again if his client will not use. He shouted me again 'GET OUT OF THAT AREA, YOU ARE DISRUPTING MY TRAINING WITH MY CLIENT,' and I repeatedly warned him about keeping his voice down! Which he continued to yell at me.
I am a physician, and I am very good at controlling my temper and keep myself calm because we sometimes deal with patients who has low intellectual level or has temper problems. And we learn how to talk with them. So I did not even replied to him and went to report the issue to the manager of the gym, I do not remember his name but I talked with the Personal Trainer Director. I have been a member of LA Fitness for 3 years, and was going to Natick location for 7 months without any problem. I am trying really hard to not say anything offending regarding Kingsley **, but he definitely does not deserve to work in any gym. As a summary, I was at the gym at morning after a 16 hour night shift at hospital, and I got yelled at by a tempered staff member who knows nothing about ethics or how to talk with a person.
I have been a member of LA Fitness for 3 years and very dissatisfied with how the management treated me and how my complaint was handled. Recently the staff there in East Brunswick cut my lock and without notice discarded all of my items. I understand the policy that items will be removed but discarded without allowing me to claim my items within a day?
I spoke to the management there and they weren't polite quoting policy and were not even interested in my explanation. This has costed me over $200 in lost items. Perhaps if I didn’t claim my items then I understand discarding them but I didn’t even get an apology from your management and was there the very next day. I am at this club twice daily and the facility is overcrowded so I leave my items there so I can have a locker when I return the same day, not overnight. Perhaps a little gratitude for my loyalty means nothing to LA Fitness. Maybe because you are not interested in what one individuals means to your big business. I will be taking my business elsewhere.
Cancelling my membership after being a long time LA Fitness member and not looking back. LA Fitness does not give a crap about their customers!! Crazy Power Circuit instructor puts signs on the door saying not to go in during class but not supposed to if members just go get what they need quietly without bothering nobody. Then holds her stupid signs while going through the stairs screaming at me plus while I am stretching and members look at her how can she be so rude to a customer plus say they have seen her acting that way in the past.
Called corporate, did not do anything. Second time, she threatens to report me and screams at me causing a whole scene in lobby. Called corporate again, no answer for 2 weeks and finally get a hold of the aerobatic director who says she will do something. 2 weeks power circuit instructor is back like nothing happened and does not apologizes for her behavior and nothing done to go above and beyond to fix the issue.
When I inform the front office manager of not being happy with the customer service and cancelling my membership because of the humiliation, disrespect, threats plus rolls fingers calling me crazy, all she says is that she cannot stop me from cancelling my membership plus cannot force the instructor to apologize. Members from the Aspen Hill and Silver Spring club are so surprised on how LA Fitness treats their customers. What a great negative company publicity. If it was someone who was not **, they would acted on it. I will sure spend my money somewhere else and will let everybody not to go to LA Fitness!!!
LA Fitness' membership cancelation process is archaic to say the least. You have to log in to their site, print a cancelation form, fill the form, and finally mail it to their offices in CA. WTF? The first time I did this I managed to cancel my membership without a problem. I then re-registered at the end of March 2017 and canceled again towards the end of July 2017 because I was traveling and would be away for over a year, however, LA Fitness has been charging me $35.99 for the past 5 months that I have been away.
Deplorable conditions and total disrespect by the managing staff in LA Fitness El Camino Shopping Center Oceanside, CA. I made a couple of complaints about the cleanliness or lack thereof of the facility and the harassment began most of which I ignored; because I have a high tolerance for persecution. The last straw was when on January 2nd I noticed a man walk through the female dressing area just when I was about to disrobe. Well, I thought perhaps he had taken a wrong turn; but then the same man did the same thing on January 6th just as I was again about to disrobe.
I and a couple of ladies called him on it and proceeded to make a complaint to management. Management gave me excuses such as, "He's from out of town and they could not explain the floor plan to him because he was Hispanic and could not speak English." Well, I explained that this same man had done the exact same thing days prior and should be given a tour of the gym to ensure it NEVER happens again. I asked why they could not use the cleaning staff (Hispanic) to interpret for him and simply scoffed at. I explained that I was a female veteran with MST (Military Sexual Trauma)/PTSD (Post Traumatic Stress Disorder) and the consequences of men being allowed to wander into the female dressing is very DETRIMENTAL to my mental state. I was told it was an accident and basically get over it.
When I continued to state my case, I was told that I was barred from the gym because I was cursing and physically threatening (a total lie). The manager went to the computer and begin what he called "deleting my membership." I wanted to know how he knew which member I was if the incident had not been premeditated. He threatened to have the police called on me if I did not leave the facility. I told him I would take a seat and wait for the police (which never showed up). SHAME ON YOU!
I went to gym to cancel membership. They said I could only cancel when a certain person was there, so I went back to the gym during their work hours. They then told me he wasn't there, but that I could call and it was "literally a two minute process" over the phone. When I called, they told me that the only way I could cancel was to come to the gym. When I told them I had done so several times, they said they would email me. The email stated that the only way a membership could be cancelled was by physically mailing a form to the corporate office. There is a different answer each time I try to cancel, and it has been over a week. Can't imagine how long a physical form will take to get there, or how many times it will be lost.
Hi, My name is Raja. I have joined LA Fitness just 3 months back and trainer in LA Fitness, Frisco, TX pulled me in personal training sessions. I was impressed with his treatment and behavior and inclined to take personal training sessions. After two free sessions, he made me to sign electronically without sharing the physical copy of the contract. I clearly told him that I do commute between Maryland and Frisco and stay in Maryland for two weeks every month. I also told him that I will take personal training sessions only in Frisco center and my I opted for 2 sessions a week. So my stay in Frisco every month is for two weeks and sessions I have opted are 4 per month. But he put me on 8 sessions per month. When I have received my bill for 500USd, I immediately went to LA fitness center in Frisco and raised my concern. He said it was a mistake and he will get this rectified speaking to his operations manager.
After that I fell sick with GOUT and didn't go to fitness center for a month, I got the second bill again for 400 USd (for 8 sessions), When I went to LA fitness, Frisco, the OM was saying that I have to pay for 8 sessions and contract can neither be changed not cancelled. I even wrote couple of mails to helpdesk and response was same. I clearly expressed my helplessness stating that I'm only the breadwinner of the family and father of three kids and can't bear 400 USD a month towards my training program. Until now, no one has responded back to me and helpdesk people always tells me that I have to pay. This is truly ridiculous and ** color robbery. Every goods being sold in the market has a cancellation policy. I made all my financial calculations and opted for 4 classes a month and now that they are demanding me to pay for 8 classes (400 a month). Anyone, can you please me how to get rid of this problem?
LA Fitness Windermere, Orlando FL. In July 2017, face to face in the venue, I asked for the account for my wife and I to be frozen as we would be traveling. When I checked my bank statement, they had only frozen 50% of the account so were still charging full amount for my wife. When we returned I pointed this out and they said they would make a note on the account, and next time I was in during business hours it would be rectified. "Don't worry sir it will be no problem." My wife called them during working hours but got an ansaphone message and left a message with the same detail and could someone call her back - no-one ever did.
I never placed any urgency on the matter having been reassured it would be sorted out and rectified once I popped in during working hours. I didn't get around to "popping in during working hours" until the 2nd January 2018 due to business commitments and injuries. Their immediate reaction was defensive and "That is was no way we can refund. You've left it too late".
Naturally I was very unhappy so they offered two months only. Despite me pointing out it was THEIR mistake, and also that I had been reassured it would be sorted once I popped in during business hours, I was given a catalogue of reasons why it wouldn't happen: "Anyone could say that sir", "It's your word against ours", "If you've not come in until now then obviously the money doesn't matter to you so why are you arguing" (I am serious), "Why did you leave it so long - you're making this up as you go along and your story keeps changing", "What date did you come in?" (When I couldn't remember the exact date they said "Well if you can't remember the date why should we believe you - you could be telling us anything" (I am not kidding).
No, my story NEVER changed. I FROZE my account in July. You failed to freeze (half of) it. The dates we left and the dates we did (try to) return, are on your computer. There is no reason to change my story. It's very, very simple. When I asked you please to rectify your mistake and action a refund accordingly you called me liar. You said I didn't deserve a refund for leaving it so long. I wasn't aware there was a timeframe and outside of that you turn into a liar? I wasn't fussed about the timeframe knowing full well it would have been sorted, as per their verbal promise.
I seriously expected a quick refund (we are talking somewhere between $70 and $100), an apology (not necessary although that would have been good manners), and off we go continuing to give them $1,000 per year and be advocates (who hardly ever use the place) forever more. But no they prefer to call their customers liars and gang up on them - at one point the manager was surrounded by three muscle heads telling me I should check my accounts more often, I had too much money why should I worry etc etc. Seriously I have never been so insulted in public in my life. This would have been a breeze to resolve by saying "Let me look into sir, I apologize for any inconvenience, and let's try and get this resolved".
I would love a staff member of LA Fitness to expose their policies as their standard lines kept pouring out and I am quite certain my experience is not a one-off. As a result of being publicly called a liar and humiliated by several members of their staff I cancelled my membership with immediate effect and will never be returning. I am sorry LA Fitness the attitude of your staff stinks and you now have one ex-customer who will make absolutely sure that anyone he comes into contact with will never go anywhere near any of your venues or your thieving policies and retracted actions and promises. By the way if anyone reads this just watch for any replies from LA Fitness. My guess is that they will refuse to respond - although I guess they could have another opportunity to call me a liar to an even bigger audience. You have been warned. Smiles on the way in, but this is a commercial monster who doesn't care in the slightest about its customers.
Let me start by saying the gym itself is awesome, yoga classes are amazing, the other classes are great, and the personal trainer I had was phenomenal. But, the personal training is extremely over-priced and the contracts are LENGTHY and there are certain locations that even if your regular trainer meets you there they charge additional fees to be trained?!? Furthermore, unfortunately I sustained a neck injury (Not at the gym) and was placed on strict physical restrictions and might need surgery. It was very challenging to cancel the training contract and it took multiple phone calls and emails to different people all the way up to the corporate office and in the meantime training sessions still accrued that I could never use.
I have not been able to use my membership in months and will not be able to for months. They will not let me cancel it, transfer it to my HUSBAND, or freeze it to lengthen it. As a nurse, I have never seen an organization that had such little care for the well-being of its paying members- and even worse- it's an organization focused on health!!! I would NEVER recommend LA fitness to anyone, EVER!
LA Fitness Vega Blvd Location - I've been a member since 2014, almost 3 years. They always have their swimming pool/ hot tub under maintenance early Sunday so no one can use these facilities, and no cleaning / janitorial staff on Sundays, or they leave earlier, the washrooms and the other facilities are so dirty. They should have their operating days Monday to Saturday only, I canceled the membership, I had enough.
LA Fitness, Beverly Hills, California Wednesday, December 6, 2017. This particular club is one of their Signature Clubs which offers many amenities such as Towels, Soap, Shampoo, Conditioner, etc. Their clubs are often a lot larger as well and they have plenty of Free Weights, Bikes, Classes, etc. to suit Your Needs. If You live or work in the Beverly Hills area, then please be sure to join LA Fitness. You Can't Go Wrong With Your Health! Thank you.
I worked out a full year with LA Fitness, and I did have personal trainings. Actually all clubs are making lots of money from members who have personal trainings. I understand that and I had a nice times with my trainers in LA Fitness, even though both of them left and told me they would find a better place than LA Fitness to work. However, I gave 1 star and decided not to work with LA Fitness ever again, not because of the trainers, not because of the facilities, I gave 1 star because of the poor membership services and 2,000 dollars I lost here.
Here is what happened to me. My membership expired this July and I still have about 10 training sessions left. I came to the local club (13244 Aurora Ave N, Seattle, WA 98133) and get another 3 months membership. Because my favorite trainer left, I told the manager not to add any more sessions to me until I restarted my trainings. The manager told me not to worry about that and he will schedule an appointment for me with another manager to discuss about the personal training.
I came back at the scheduled the other day after almost 1 hour drive, but he again told me the manager has been back home... He asked me to dial in on weekdays to discuss. I dialed in on the next Monday, a guy picked up my phone and told me he would have his manager to call me back in 10 minutes... And not surprised, I didn't get any phone call later on that day. I came back to the club that weekends. A front desk service guy asked me about my situation and told me that I won't be charged if I don't restart personal trainings. I believed him and just left.
For the next months, I was out of US and busy with work a lot. Not until 4 months later I found that almost 2000 dollars were charged to one of my credit cards for new personal training sessions. I came back to the local club asking why that happened even after I confirmed with the manager, and they told me there is nothing they can do about that. They can only cancel all my sessions without giving a single dollar back to me. I would say LA Fitness do everything they can to charge you and put budget on you. Their local club services are disrespectful. Again, a terrible experience with LA Fitness. I will never recommend any of my friends going to this club.
Please save yourself the time and money and DO NOT sign up for personal training. To save face I won't name names but they put on this persona that they are really in it to help you and further your goals but really when the time comes for renewals, cancellations, etc. they clearly don't care about you other than squeezing all they can out of you and getting in their numbers. It's a horrible game preying on the vulnerable. I was so excited and had high hopes for personal training at LA fitness but could not have been more disappointed with my experience. There are so many other superior options not to mention more affordable - please don't fall into this awful trap!
Worst experience ever. Tried to get a guest pass for my brother because we were thinking of getting him a membership and it was the hardest thing to do and didn’t even get a guest pass. Then when I tried talking to a manager they gave me the hardest time with that too. It’s like they didn’t wanna help me at all. Worst experience ever. Going to cancel my membership and switch gyms.
I signed up a 1 year personal trainer contract. My first training (after several years no sport) ended with me not able to walk for 2 weeks due to strain and heavy sore. No advice of stretching before and after... After 10 month I did let them know I don't want to extend my membership. From this moment I was not greeted anymore from the staff where they check the membership card when you enter (not from the trainers). The best part is - I don't have online access anymore to book my trainings even if I'm still a paying customer since my account has now the "cancel" status. It's just insane how people at this firm treat customer when they know they don't get any more money. Maybe they should hire capable IT people. We are living in the 21st century... and I know this is manageable. Since I read the reviews here I'm curious if they try to charge my card in the future... I would not wonder.
LA Fitness Hilltop, Kingstowne Alexandria, VA - Well here we go again. I reported this issue to the Fairfax County authorities because it is a public health concern. November 11 NO HOT WATER in the lavatory or showers. It has been that way for "several days" according to the staff. I reported this last year about the same time, when temperatures dropped below freezing. You think maybe the staff did NOTHING to prevent water pipes freezing? Or perhaps it is the utility room constantly alarming (continuous beeping) that I hear almost every time I visit this gym. Oh, and to add insult to injury, the constantly playing audio loop in the club tells us to "check out our juice bar for a refreshing smoothie"... Well, there is NO JUICE BAR. Are these clowns asleep at the wheel or what?
LA Fitness expert review by ConsumerAffairs
LA Fitness was founded in Southern California in 1984. Today it has over 300 locations across the United States and Canada. LA Fitness offers fitness equipment, group classes and personal training.
Group fitness: LA Fitness offers a wide variety of fitness classes at its locations, including Boot Camp, Belly Dancing, Cardio Jam, Cycle, Hip Hop, Latin Heat and more. Use the fitness class locator tool on LA Fitness’s website to locate a class near you, learn what to expect and find out what to bring.
Personal training: Certified trainers offer free one-hour fitness assessments for new members and additional training for a fee. A trainer can help you determine your pace, set goals and track your progress over time.
Pools: Many LA Fitness locations feature heated indoor swimming pools, which provide a great low-impact fitness option. You can take swim lessons, swim laps or do group fitness classes in the pool.
Kids Klub: Some LA Fitness locations feature a Kids Klub childcare service. Additional fees may apply.
League events: LA Fitness offers league and team events throughout the year at most of its locations. These include basketball leagues, racquetball tournaments and many other competitive activities for those who like team fitness.
Best for: fitness novices, athletes and fitness buffs.
LA fitness Company Information
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- LA Fitness