LA fitness Reviews

La Fitness South Plainfield. Horrible cleaning conditions. Sauna room terrible. Wish I could show pictures. Vents dusty, have not cleaned in months or maybe a year. No manager available to talk to. I was given the name Stacey and Afnan.

So this is what you get joining a premium gym. I know they are in financial trouble being sued by the FTC, still no excuse for the condition of the club. Hot tub hasn’t worked in almost 6 months. Nobody will give you an answer one time when I ask when it’s gonna be up and running the young man behind the counter, said when pigs fly . I see other clubs hot tubs have been down for six or more months. showers, soap dispensers, most are broken. What’s not broken or empty? Inside of lockers are  filthy sewer flies in the showers along with mold equipment that’s been broken for going on six months. Too many trip hazards in the parking lot, dozens of huge potholes. They have been closing a number of gyms, not only in Michigan, but Ohio and many other states.  so I was looking for a new gym to go to. This probably wouldn’t be the one. 

I have been a client since the end of 2023. I had signed up both for a $50/month membership and $250/month personal training contract for 12 months. After those 12 months, I changed the subscription to paying about $60/month. Unfortunately, LA Fitness fired the two trainers with whom I felt comfortable, Crystal and Amanda. I tried working with two others and while they seemed nice, they did not really listen or pay attention to my goals. I explained I have a hiatal hernia and that I cannot have my chest below my lower body. Both of them had me use machines where my chest was lower. I decided to cancel the personal training but I still liked the gym, so I kept my regular membership.

I recommend this to anyone who wants to dedicate their time to LA Fitness. I currently have a disability and am unable to move freely. I use a scooter to get around the city. Some time ago, I started going to LA Fitness on Hollywood Boulevard. When I arrived and asked the manager, Christopher, for help, he refused. My request was that I leave my scooter inside, so as not to create any problems for club members or employees. Unfortunately, two days after I started leaving my scooter outside, it was stolen. The lock intended for securing my scooter was damaged. Unfortunately, the manager, Christopher, learned of this and began allowing customers of the Hollywood Boulevard Fitness to leave their scooters inside, which resulted in my injury.

I bought a membership for my daughter who is in high school. The club next to our house ended up closing, and I am unable to get a refund for the membership that I paid for her. This membership was bought due to the location of the club. Unfortunately, they will lose me as a member as well.

I had a very disappointing experience at LA Fitness on Westheimer Road. A group of about 25 of us have active memberships specifically to use the volleyball court. Recently, Manager Orlando refused to open the volleyball court for us without providing any clear or reasonable explanation. Instead of addressing our concerns or offering a solution, we were told that the court would be closed for a month and that if we didn’t like it, we could cancel our memberships.

One of the employees bullied my mother to make her leave the gym. Usually, the gym closes at 8 PM, but this employee was clapping her hands and yelling profanities, screaming at my mother to get out of the building. My mother has been a loyal member for three years, yet this employee shows a complete lack of respect, not only for elders but also for members who choose to support this business. This behavior is unacceptable and reflects a bullying mentality.

LA fitness in grand prairie Tx was a sad experience, I tried it out because its covered by Medicare, there was free weights on the floor and dumbbells no one was returning them to the rack making a lot of trip hazards, couldn't find the kettlebells I needed to work out it, they were missing a lot of them, dumbbells and free weights on the floor where the sled is kept. I went up to speak to a enrollment person. I found a man sitting behind a desk. He said he was a maintenance man, the men's looker room had a couple of locker doors broken. The floor by the the weights needed repair, the floor was dirty. I found a young lady that was on the phone. After she was done I told I wanted to cancel, it didn't seem that she care much. I'm not a member anymore, so I checked out Fitness connection in Grand Prairie. I liked it, maybe you should too. See what a nice gym looks like.

LA Fitness 600 Gwinnett Lawrenceville - I am very disappointed with the manager. I am a loyal member since the beginning of this gym. I recommended friends before. I decided to add my son and my boyfriend few months ago unfortunately my boyfriend did not like LA Fitness so few weeks after I asked to cancel it. He told me to come back after a month since it's already been processed and charged for a month. Came back after a month talked to him and he said it's not corporate office hours, come back when it's office hours, I came back and asked me my boyfriend's phone number, and went to check into his computer and he told me it's done. And will be charged less.

I signed a one year contract with LA Fitness over 3 years ago. I completed that contract 2 years ago and was being billed month to month ever since...$540/month for 12 sessions. I was called by an La Fitness trainer in November letting me know that my trainer was no longer with them. I told that person to cancel my training sessions. I visited them in person a couple of days later to advise them again that I had cancelled and wanted reimbursement. They said it would be taken care of. They did nothing and I was billed again for $540...

0 stars. These people will not take a hint that I am not staying there. First the pool heater hasn't worked in a year. Secondly it's dirty as hell in the locker rooms. Secondly my son got out of the pool to go to the bathroom (he's 15) and just as I'm walking in about 30 seconds after him I see a guy trying to talk to him and dropped his towel on purpose exposing himself to my son. I informed them and they played it off as an accident. When I then confronted the guy after he was dressed the gym made it seem as I was the one out of line. So I canceled my membership and changed my bank card so they couldn't try to charge it.

Impossible to cancel the membership. Never join. They need a barcode instead of an email to log in. It is super easy to forget the barcode. They know it. That is why they want the member to log in with a barcode. So the member can never cancel it.

Do not give them your credit card ever, they will keep finding a way to charge you and not to cancel your subscription. They will double charge you when you change it, they will set multiple subscription accounts without you even knowing it. Very poor way to run business.

I’ve had a terrible experience with LA Fitness. Despite providing a doctor’s letter stating I need to rest and cannot exercise for at least a year due to medical reasons, the gym has refused to cancel my membership. Their customer service has been completely unhelpful and dismissive. It’s extremely disappointing that a fitness company — one that should prioritize health — is unwilling to work with customers facing genuine medical issues. Their policies are full of hidden loopholes, and they don’t clearly explain membership terms when signing up. I strongly urge anyone considering LA Fitness to think twice and read all the fine print before joining. It’s unfortunate to see a company value profit over people's health and well-being.

The staff at LA Fitness in Buffalo, NY messed up my account royally but Keenan from their Memphis office saved the whole experience with his calm, understanding, helpful service. Get that man a raise!

I want to share a very upsetting experience I had today at the Windward, Georgia location. When I entered the women’s locker room, there was no sign warning that a male employee was working inside. I began showering, and within a couple of minutes, I heard men’s voices. When I looked out from the shower curtain, I was shocked to see a man inside the women’s locker room, standing near the handicap shower area. I was frightened and immediately told him someone was in the shower and that he needed to leave, but he didn’t respond. I quickly put on my robe and went out to find help. I asked the front desk to send a manager. A woman came, spoke to the man, and then told me to wait half an hour for him to finish his work.

When signing up for a 3 month training program with LA Fitness at Atlantic Beach, FL we were given a price for the program. After verifying multiple times with Eric there was no additional fees before signing the contract we were shocked to find out that we were charged 30 days later for the second month and not to mention for the upcoming third month payment. Shameful!

An absolute disgrace! I live in central/uptown Phoenix and have been an LA Fitness member since the 2077 E. Camelback Road location was built and opened. That is the location I visit most often and over the years I have seen it deteriorate! Sauna, pool and spa are closed for weeks at a time, when they are open, they are beyond filthy: sediment at the bottom of both the pool and jacuzzi, murky water in the pool, dirty changing rooms, unidentified bugs crawling on the sauna floor (which was always brought to the attention of the front desk staff)... An absolute nightmare to the point that patrons had to call Maricopa County Health Department several times for violations.

LA FITNESS customer service is really bad, especially ** from the headquarters. She obviously doesn't care about their customers. Three months ago someone broke multiple lockers in the men's locker room on 5950 Wilshire Blvd, Los Angeles, CA 90036 and took a lot of personal valuables from the members. One of those victims was me! They cut my padlock with... most likely a bolt cutter and took a lot of my valuables (mostly cash). When I went down to the front desk, there were already a few other members waiting for cooperation with the same problem. It was shocking how the employees were acting like: "It is not a big deal. Someone just robbed all of you...."

Hello, because I travel frequently, I visit La Fitness branches everywhere I go to relax. Today, for the first time, I waited in the Delray Beach, Florida, location for nearly an hour to use the sauna, but I couldn't. If you're wondering why, someone must have done something stupid. So, I encountered the rich here, too. Why would these managers victimize dozens of my customers just because one person will use it? I encountered it for the first time here in Delray Beach. So, is there class discrimination here? When the rich come, the poor can't use it. Please stop this nonsense, because reserving a seat in a sauna is a huge absurdity for one person.

Has a lot of locations so traveling is usually not a problem to find a gym. Good gym equipment. Fairly new and well maintained. Best thing is it has a deal where you can bring a friend to work out with you anytime with a lot of paperwork or salesmen trying to sell you gym buddy. One slight issue is since they have basketball there is a lot of kids that sometimes is a little undisciplined. Also not crazy crowded even at peak times.

These people keep calling me wanting to talk to someone else and when I tell them they have the wrong number they still proceed to call me. Please for The love of God just stop calling. I'm going to report you to the BBB if you don't...

Avoid this gym. Terrible customer service. Dirty and overcrowded. Pushy sales people. Not only that, but you are misquoted constantly. I was trying to add my girlfriend and I got three different quotes from three different people at my local gym. So I called corporate and then they missed quoted me. I called back to take the offer that they had given me only to be told that I had wasted my lunch break and they had given me the wrong information the day before and they didn’t even have the decency to call me back and made me wait to call them on my lunch break.

Worst experience ever!!! Went in with girls to cancel my membership and I got interrogated and harassed by Club Manager. Accusing me with misinformation and told me to pulled up my bank statements right now to prove it. I did through my BOA app on my ph. Showed him all withdrawals from LA Fitness but said, "I don’t know what you are showing me and can’t trust what I am seeing." It was such a nightmare and I am still in shock how these club managers can be. No empathy/mistreating/negative language. I have a whole video recorded. I am not done here LA fitness. I cried and left with embarrassments. Landing, Renton is the worst place to go to guys. Staying away from LA Fitness will be the best.

I do not recommend getting the personal training. The sessions are only 30 min long and they lock you into a contract for at least 9 months. If a change is needed because of life they won’t work with you.

I'm going to LA Fitness for strength/weight training. Good experience so far with the trainers I've had. I had a personal fitness assessment and a workout plan which I'm doing, received a book to log my activities. Learning how to use the various equipment, plus I use the exercise bike and treadmill to warm up.

Avoid this gym unless you enjoy being billed long after you've canceled. Before relocating out of state, my husband and I went in person to cancel our "family membership". I made it absolutely clear this meant all accounts--mine, my husband's, and my kids'. The staff confirmed face-to-face that NOTHING further would be charged. That promise was worthless. Months later, I discovered they were still pulling money out of my account. When I called, staff admitted it should have been canceled, promised a manager would get back to me, and then never followed through. Emails? Ignored.

All stationary bikes are missing shoe harnesses causing my feet to slide off pedals…Pads are ripped and in poor condition on several pieces of equipment…The wipes are forever empty…There is rarely if ever trainers or advisers on floor….The rap hip hop music is intolerable…Play some fifties and sixties i.e..Elvis, Beach Boys….Dion…etc.. This review is referring to the branch in Gaithersburg, Md..

I will never do business with this company again. My credit card expired and I let them know I was moving so they could go ahead and cancel my membership. I was told I had to go into the store. I explained that I had Covid 19 and did not think that would be wise. They ended up charging me anyway and the next call I was told you can cancel online, I asked why I was not given that option and was told that different stores will try to collect even if they are out of state and do not know how things work in different state.

Worst gym in the area and possibly in the city. Unclean and crowded gym, one person brings 3 more with them, machines are often broken, frequent fight between people, management is not available/ doesn’t care. I would recommend finding better gym.