LA fitness Reviews

Worst experience ever!!! Went in with girls to cancel my membership and I got interrogated and harassed by Club Manager. Accusing me with misinformation and told me to pulled up my bank statements right now to prove it. I did through my BOA app on my ph. Showed him all withdrawals from LA Fitness but said, "I don’t know what you are showing me and can’t trust what I am seeing." It was such a nightmare and I am still in shock how these club managers can be. No empathy/mistreating/negative language. I have a whole video recorded. I am not done here LA fitness. I cried and left with embarrassments. Landing, Renton is the worst place to go to guys. Staying away from LA Fitness will be the best.

I do not recommend getting the personal training. The sessions are only 30 min long and they lock you into a contract for at least 9 months. If a change is needed because of life they won’t work with you.

I'm going to LA Fitness for strength/weight training. Good experience so far with the trainers I've had. I had a personal fitness assessment and a workout plan which I'm doing, received a book to log my activities. Learning how to use the various equipment, plus I use the exercise bike and treadmill to warm up.

Avoid this gym unless you enjoy being billed long after you've canceled. Before relocating out of state, my husband and I went in person to cancel our "family membership". I made it absolutely clear this meant all accounts--mine, my husband's, and my kids'. The staff confirmed face-to-face that NOTHING further would be charged. That promise was worthless. Months later, I discovered they were still pulling money out of my account. When I called, staff admitted it should have been canceled, promised a manager would get back to me, and then never followed through. Emails? Ignored.

All stationary bikes are missing shoe harnesses causing my feet to slide off pedals…Pads are ripped and in poor condition on several pieces of equipment…The wipes are forever empty…There is rarely if ever trainers or advisers on floor….The rap hip hop music is intolerable…Play some fifties and sixties i.e..Elvis, Beach Boys….Dion…etc.. This review is referring to the branch in Gaithersburg, Md..

I will never do business with this company again. My credit card expired and I let them know I was moving so they could go ahead and cancel my membership. I was told I had to go into the store. I explained that I had Covid 19 and did not think that would be wise. They ended up charging me anyway and the next call I was told you can cancel online, I asked why I was not given that option and was told that different stores will try to collect even if they are out of state and do not know how things work in different state.

Worst gym in the area and possibly in the city. Unclean and crowded gym, one person brings 3 more with them, machines are often broken, frequent fight between people, management is not available/ doesn’t care. I would recommend finding better gym.

I really liked this gym until I signed up for the personal training. I went into the gym to cancel the personal training next day but was convinced by Pedro to freeze the account which I did. What he didn't tell me was if I froze the account, I would have to pay a monthly $15.00 charge. Because I froze it for medical reasons, I had no idea how long it would need to be frozen. Now, Fitness International, LLC will waive my fees to freeze the account as long as I provide them with my medical record. Without having one class, if I cancel the membership, I lose $1125.00. Doing a Google search, I found Federal Trade Commission has already sued Fitness International for deceptive practices.

I joined in the Ina Location in Tucson Arizona in May of 2025 and to date everything has been going wonderfully. However today I had perhaps one of the most unprofessional interactions I've had with someone in a customer service position. Two days ago I arrived to a sign indicating the pool was closed. When I inquired about it reopening I was told it wasn't technically closed and we could swim at our own risk which I did. This morning I called a little before 9 am and spoke to Miranda D and asked if the pool was open and if any classes were going on. She told me there was an aqua fit class at 9 but after that it would be open for lap swimming. I arrived around 10:45 and a man was in the pool swimming laps. Right after I got in she entered the pool area and asked me to get out. I asked why and she claimed she didn't like the look of the pool.

I joined the La Habra gym for the Aqua Fit classes only. The pool has been closed for months because the roof above is not stable. There is not another location that has aqua fit classes close to me. Too inconvenient. I have several medical issues and right now the Aqua Fit classes is what works for me. Every time I call to speak with a manager, no one is available, they’re out “canvassing”. I’ve been told you can only cancel Mon-Fri 10-5. Really?!! I work! Also, they have a link through the app, if you click on receipts to go to cancel. It’s super small print with a hyperlink that doesn’t work. I have also tried to call their main office and haven’t been able to. I feel like a hostage to LA Fitness. I just want out!! If I could give a no-star review, I would!

I'm writing to express my concerns about the Broadlands location in Ashburn, Virginia. The music from the aerobic class is blasting with the door wide open, making it difficult for me to focus on my workout even with my earbuds on. Additionally, the steam room is not clean, and there's an exposed electrical wire and socket with dangling wires and no cover, which is a safety hazard. The steam room door is also missing a gasket, causing the steam to escape. Furthermore, the sauna has been out of commission for years without being repaired. The Jacuzzi is dirty and filthy around the edges. Attached pictures to show that the place needs a lot of attention. I hope you'll address these issues promptly. Thank you.

The West Palm Beach FL location has got to have the worst customer service I have ever encountered at a gym. Incredibly rude and unprofessional behavior. Avoid this place. There are far better gyms in the area.

I joined LA Fitness on July 2nd of this year. My first visit was on July 7th for water aerobics. This was the only reason I joined the gym because I needed water therapy for my knee. After attending the class, I realized there were no offerings for evening classes as had been offered in the past. When I asked about the possibility of evening classes, I was advised to contact corporate to see if there is something that could be done. I was told at the gym they did not make the decisions. I called corporate immediately and inquired about additional classes being offered at the gym. I was advised at that time that it was up to the gym manager to schedule those classes, but was offered to change my membership to a different location that offered classes in the evening.

I used a LA Fitness in Minneapolis today only to be almost kick out because I ask people to shower and wear bathing suit as it's the rules are stated on the swimming room and hot tub door. I told management of the situation, the management stated I will be throw out if If I continue to complain. I was told by this staff person those people do not need to bathe or wear swimming attire to to used the hot tub or swimming pool. I ask what the staff was referring to as those people. They appear to be from the Middle East and the staff appear to be the same perhaps.

LA Fitness sucks. I went to the gym to cancel my membership because I am moving. They said oh you can't cancel because today is your renewal date. You have to cancel a week in advance! What bullshit. Then I've learned that they charge you in the agreement you sign the first AND last month's fee up front. I don't remember that! So now I paid for a month that I cannot even use because there is no gym in my new location! I am so sick of these companies ripping people off. AND that place in Rock Hill, SC is so dirty and disgusting. There is hair and dust everywhere. I am glad I won't be going there ever again!

I am a member of LA Fitness at Port Chester NY. I give it one star because the pool was locked today though it’s supposed to be open. I’ve been told the lifeguard left without telling anyone. Also their AC at both the men and woman locker room hasn’t been working for weeks now. Sometimes the stench is unbearable. In the pool one of the lights been broken and it came out of the pool wall and swimming in the water with the electrical cord dangling. Isn’t that very dangerous and totally illegal? It seems like no one cares about repairing anything.

I have been coming to Burien for my zumba & swimming for 8 yrs - today the "girl" Manager the way she talked so disrespected & rude. Maybe she young and dumb. I see people put wet clothes after swimming to dry in Sauna for years so today I put it in there.. I understand it is not allow .. She pulls out my wet clothes and said: it is disgusting to my face.: I wish she could say this way more nicer: "maybe next time don't put the wet clothes in sauna, thank you" instead. The sauna room always smell mold anyway not because I put wet clothes in there. It need to clean up every day...

If you care about your personal belongings, think twice before using the Northridge LA Fitness. Our son has had three separate items stolen at this location. Last theft happened just this week, July 16, while he was using the gym. He left his ball on top of his backpack, and within the hour, it was gone. We reported all three incidents. The staff promised follow-up each time but never followed through. We've asked for security footage review, preventative measures, and reimbursement for stolen items. The response we received is that LA Fitness is not responsible for lost or stolen items, but they regret this has happened. As long-time paying members, we expect better.

The gym is supposed to be open at 5am, it's 530am on 07/15/2025 and no one is here to open it. The machines are broken inside. No paper towels in the bathroom and no gym wipes for any equipments. Absolutely poorly managed. This looks like a gym from a third war country. SHAME ON YOU LA for providing suck poor service.

Tried to cancel membership but was told I couldn’t because I paid for the yearly membership. I was told about a 3-7 rule which I was not told to me when I purchased membership. I felt like I have been duped by a car salesmen. Do yourself a favor and go to another gym like Planet Fitness. Ridiculous!!! Wherever you decide to go never pay in advance. LA fitness is a scam.

Worst gym manager, ** (with a curly hair). I came in with 2 of my guests: 1 is under my membership guess pass (14 yrs old), and the other 1 was given a referral thru a 7-day pass (20 yrs old). He was quite unsure who can avail the referral pass and the other. He was insisting that the 14-old cannot come in because she is underage (she is coming with an adult, it's me!), and offer me to purchase a day pass for her. He also said that the referral pass can only be used after 24 hours from registration. I asked him to show me the instructions that say so, but he cannot show any, with an alibi of "my phone is not with me". This manager is so absurd! LA Fitness should do a review of their management (186 St NW, West Edmonton)!

DO NOT EVER COME HERE! I cancelled my membership in person on July 30th, 2024 and was told my membership was cancelled, yet found out recently they have been charging me for the past year and misinformed me that my membership was cancelled when in actuality it was not. On July 30th, 2024, the manager on the floor at that time was the one who helped me, though I did not catch his name. He sat me down by his desk and proceeded to try to convince me to stay, even offering a free personal training session. I declined, and the conversation lasted around 20-30 minutes as he told me he was processing my member cancellation. He clearly stated to me that he completed my membership cancellation and I was “all good to go” and would receive a confirmation of my cancellation via email. The email unfortunately never came, and I did not discover the recurring charges until June 15th of this year.

The LA fitness in Howard Beach Queens is the most unprofessional gym I have even encounter in my life. The staff is so rude and the machines are all broken. Paying all that money for nothing. Going somewhere else. Not worth it at all.

The janitor who works from Monday - Thursday is a psychopath. She is the only janitor that places the bucket right next to people who are working out and while you are working out, you can smell the bleach. I reported this to the corporate office numerous times, but nothing has been resolved and the manager doesn’t do anything about it, instead they hung up the phone on me.

Glendora Operations Manager Jasmine is an excellent manager who is helpful and keeps the Glendora LA Fitness gym in superb shape and everything functional along with a helpful, knowledgeable and professional staff always ready to assist members. Besides its positive and clean environment, the positive energy there keeps me coming on a regular basis, hence keeping me on my fitness regimen I so gladly try to fulfill.

Like LA fitness (92025 area). Not enough good instructors for group classes. Too much substitution of an instructor who seems to do all classes (at least two branches) but very few particularly well (aqua fit, pilates, body strength, pilates). Her routines are unimaginative, rote and unpolished. Please acquire more skilled instructors and add more group classes.

LA Fitness bought a very run down XSport. The place is so ** there is broken glass all over the floor. When asked if they were cleaning up the glass I was told no. They don’t have anyone to clean it. There is a lady actively stretching 2 feet from it. The gym is not updated and machines are regularly broken or missing the parts needed to use it. The only thing good about this gym is the stellar personal trainers. The gym is gross and not taken care of.

The gym I go to isn’t horrible but it’s definitely below average in most areas. The girl who is supposed to be in charge of customer relations is usually unfriendly. At any given time, 30 percent of the treadmills do not work. It’s at least 77 or 78 degrees in there, maybe warmer. A gym should be reasonably cool, no warmer than 72. There have also been thefts in the men’s locker room that no one bothered looking into. On a positive note some of the staff make it a point to be friendly which is good and the price certainly is reasonable, it’s not expensive. They also tend to hound you initially for personal training. Canceling is way too hard.

Place is fine. People are friendly. Machines usually work. In my case my major incentive to join was to continue exercising my right leg after having my right knee replaced and my physical therapy ran out. My biggest complaint is people plant themselves in the machines I need the most - because they have - seats then whip out the cell phones and settle in for a nice long chat or video game or whatever. When I went today every machine I needed to exercise my knee (there are 5) had some one in it playing with their phones. I just left and am now shopping other sites.

The LA fitness in Queens NY is horrible, loud music constantly from members' phones and members reserving machines for other members. The staff walk by with no care about these issues when the loud music is playing. Constant banging of the machines if the members doesn’t understand that the weights you’re lifting is too heavy. Trainers telling members they cannot use the machine because they have someone coming in to use it. The bathroom is horrible (male), no paper towel or the machine is broken. The staff in Queens, NY need to go to LA fitness in Lawrence to learn a few things. Please fix this location or change the staff here.

What a great place to work out if you want to be around people who speak their native language all of the time. You will be surrounded by wonderful people speaking Spanish and Portuguese, who originate from South America. I feel as though I am getting added value by coming here. Not only do I receive the benefit of having a gym to work out in, but I have the enriching experience of being immersed in other people's culture. I feel like I am now part of the Latin community. I get to enjoy hearing people speak their language continually. They rarely speak boring ol' English and on the off chance that they do, it's infused with the rich tones of their native tongue to the point of being almost indistinguishable from their own language.

Fraud company. Already cancel all membership 2 year ago, one membership put on freeze and charge card without notification. Call in corporate for issue so they reply, probably not same people. They can't do nothing. No complaint department. Customer service zero. Cheating with customer.

I have been a member at the La Fitness Club Lanham, Maryland location for 3 years now and the ladies' locker room is filthy and disgusting. I have witnessed two elderly women take a fall on the floor because no one mops the wet floor after or during the swimming class sessions. The shower stalls are dirty and have small bugs flying around (sewer flies). There are dry blood stains on the handicap shower curtain. Trash is always on the floor, like paper towels and used feminine products (sanitary pad). I paid for these amenities and expected to receive services provided. The conditions need to be improved because this is unacceptable under the State Board.

For the first time member at LA fitness, had a very bad experience with their personal training program. My membership for personal training sessions had ended since June 2024, at 10988 Magnolia Ave, Riverside, CA 92505, however, LA fitness kept charging me for all the time without informing us. When I requested them to credit my money back for refund they told us they cannot do that since the sessions were used and the manager named ** for personal training program was so rude too. For the most part they didn’t had trainers & I didn’t even used the training sessions but I was still charged. This is very disappointing & frustrating at the same time. Upon asking to giving their district managers email or phone number they provided us with false information. I hope someone takes some kind of action as this is NOT acceptable at all. I will Not recommend anyone to LA fitness as they offer SCAM offers on personal training sessions.

I wanted to join LA Fitness’ three month membership while snowbirding in Largo, Florida. I wanted to try a class before I joined. I had to pay $20 to try the class and Darren said I would be reimbursed if I decided to do a three month membership. I loved the classes that were held by Tammy and Susan. Therefore, decided to join. Once I paid, Darren told me I would see a credit of the $20. I kept reminding Darren I was not reimbursed and it was now 2 1/2 months later.

August 2024 We went into the club with ID to quit the membership. They refused to terminate saying the right person wasn't in the building to terminate but instead put us onto inactive status but had a $10.99 monthly fee. The facility closed its doors sometime in 2024. We still paid the monthly fee but then they raised it to $54. That's when we called the credit card company to challenge the charge. They kept calling at least 3 times a week trying to get their money. Each time I stated I wanted to terminate. Nobody listens or acts. They still keep calling as of May 16, 2025. Worst experience I have ever had trying to terminate a service.

Filthy. Disgusting. Abhorrent. I've never written a review online in my entire life. I don't really believe in them - I think people who write them have nothing better to do, etc. I AM MAKING AN EXCEPTION TO MY RULE. I hope this review goes viral. How would you feel if you were changing in the men's room, and right by your locker, was a dirty, eaten BANANA PEEL. Like right in front of your locker where you were going to put your bare ** down to change. Know also this happened one week ago, by the same member, and you asked them not to do it, and they ignored you and did it again anyway.

LA Fitness is poorly managed and property security is non existent. At least 3 lockers, with locks, were broken into today with valuables stolen. Their response is that they are not liable. They also refused to make a police report even though multiple members were impacted. This type of indifference on top of poor security is inexcusable. Look elsewhere for your fitness facility.

LA Fitness has some great class instructors other than that the flexibility on membership is the worse. It is expensive to sign up with deposits and you have to cancel in person. Even in situations where you have an injury.. No flexibility and it was created that way to make it harder for their customers to leave… Terrible! Also, no receipts are available on the app or over the phone so if you have membership reimbursement from work you need to go there in person.. Don’t forget also it has to be within their business hours of 9-5pm so you might have to take time off from work.

I prefer working out in the water so my experience consists only of the pool and spa area and the instructors connected to it. More and more often we arrive to find the pool too cold or too dirty, the spa not hot or clean, substitute instructors arriving late, unprepared and unfamiliar with the fitness level of our class while well-educated and prepared instructors show up less and less often. We have addressed to the issue in person and ask why our group tends to always be put on the back burner, but have never received a satisfactory answer or even an acknowledgment that there is a problem. Data shows that the older demographic will be growing over the next few years and are generally able to afford membership. So is it really wise to ignore issues that concern us? When the facility opens at 5:00 a.m., why is it that the pool and qualified instructor cannot be ready by 9:00?