LA fitness Reviews

LA fitness in grand prairie Tx was a sad experience, I tried it out because its covered by Medicare, there was free weights on the floor and dumbbells no one was returning them to the rack making a lot of trip hazards, couldn't find the kettlebells I needed to work out it, they were missing a lot of them, dumbbells and free weights on the floor where the sled is kept. I went up to speak to a enrollment person. I found a man sitting behind a desk. He said he was a maintenance man, the men's looker room had a couple of locker doors broken. The floor by the the weights needed repair, the floor was dirty. I found a young lady that was on the phone. After she was done I told I wanted to cancel, it didn't seem that she care much. I'm not a member anymore, so I checked out Fitness connection in Grand Prairie. I liked it, maybe you should too. See what a nice gym looks like.

LA Fitness 600 Gwinnett Lawrenceville - I am very disappointed with the manager. I am a loyal member since the beginning of this gym. I recommended friends before. I decided to add my son and my boyfriend few months ago unfortunately my boyfriend did not like LA Fitness so few weeks after I asked to cancel it. He told me to come back after a month since it's already been processed and charged for a month. Came back after a month talked to him and he said it's not corporate office hours, come back when it's office hours, I came back and asked me my boyfriend's phone number, and went to check into his computer and he told me it's done. And will be charged less.

I signed a one year contract with LA Fitness over 3 years ago. I completed that contract 2 years ago and was being billed month to month ever since...$540/month for 12 sessions. I was called by an La Fitness trainer in November letting me know that my trainer was no longer with them. I told that person to cancel my training sessions. I visited them in person a couple of days later to advise them again that I had cancelled and wanted reimbursement. They said it would be taken care of. They did nothing and I was billed again for $540...

0 stars. These people will not take a hint that I am not staying there. First the pool heater hasn't worked in a year. Secondly it's dirty as hell in the locker rooms. Secondly my son got out of the pool to go to the bathroom (he's 15) and just as I'm walking in about 30 seconds after him I see a guy trying to talk to him and dropped his towel on purpose exposing himself to my son. I informed them and they played it off as an accident. When I then confronted the guy after he was dressed the gym made it seem as I was the one out of line. So I canceled my membership and changed my bank card so they couldn't try to charge it.

Impossible to cancel the membership. Never join. They need a barcode instead of an email to log in. It is super easy to forget the barcode. They know it. That is why they want the member to log in with a barcode. So the member can never cancel it.

Do not give them your credit card ever, they will keep finding a way to charge you and not to cancel your subscription. They will double charge you when you change it, they will set multiple subscription accounts without you even knowing it. Very poor way to run business.

I’ve had a terrible experience with LA Fitness. Despite providing a doctor’s letter stating I need to rest and cannot exercise for at least a year due to medical reasons, the gym has refused to cancel my membership. Their customer service has been completely unhelpful and dismissive. It’s extremely disappointing that a fitness company — one that should prioritize health — is unwilling to work with customers facing genuine medical issues. Their policies are full of hidden loopholes, and they don’t clearly explain membership terms when signing up. I strongly urge anyone considering LA Fitness to think twice and read all the fine print before joining. It’s unfortunate to see a company value profit over people's health and well-being.

The staff at LA Fitness in Buffalo, NY messed up my account royally but Keenan from their Memphis office saved the whole experience with his calm, understanding, helpful service. Get that man a raise!

I want to share a very upsetting experience I had today at the Windward, Georgia location. When I entered the women’s locker room, there was no sign warning that a male employee was working inside. I began showering, and within a couple of minutes, I heard men’s voices. When I looked out from the shower curtain, I was shocked to see a man inside the women’s locker room, standing near the handicap shower area. I was frightened and immediately told him someone was in the shower and that he needed to leave, but he didn’t respond. I quickly put on my robe and went out to find help. I asked the front desk to send a manager. A woman came, spoke to the man, and then told me to wait half an hour for him to finish his work.

When signing up for a 3 month training program with LA Fitness at Atlantic Beach, FL we were given a price for the program. After verifying multiple times with Eric there was no additional fees before signing the contract we were shocked to find out that we were charged 30 days later for the second month and not to mention for the upcoming third month payment. Shameful!

An absolute disgrace! I live in central/uptown Phoenix and have been an LA Fitness member since the 2077 E. Camelback Road location was built and opened. That is the location I visit most often and over the years I have seen it deteriorate! Sauna, pool and spa are closed for weeks at a time, when they are open, they are beyond filthy: sediment at the bottom of both the pool and jacuzzi, murky water in the pool, dirty changing rooms, unidentified bugs crawling on the sauna floor (which was always brought to the attention of the front desk staff)... An absolute nightmare to the point that patrons had to call Maricopa County Health Department several times for violations.

LA FITNESS customer service is really bad, especially ** from the headquarters. She obviously doesn't care about their customers. Three months ago someone broke multiple lockers in the men's locker room on 5950 Wilshire Blvd, Los Angeles, CA 90036 and took a lot of personal valuables from the members. One of those victims was me! They cut my padlock with... most likely a bolt cutter and took a lot of my valuables (mostly cash). When I went down to the front desk, there were already a few other members waiting for cooperation with the same problem. It was shocking how the employees were acting like: "It is not a big deal. Someone just robbed all of you...."

Hello, because I travel frequently, I visit La Fitness branches everywhere I go to relax. Today, for the first time, I waited in the Delray Beach, Florida, location for nearly an hour to use the sauna, but I couldn't. If you're wondering why, someone must have done something stupid. So, I encountered the rich here, too. Why would these managers victimize dozens of my customers just because one person will use it? I encountered it for the first time here in Delray Beach. So, is there class discrimination here? When the rich come, the poor can't use it. Please stop this nonsense, because reserving a seat in a sauna is a huge absurdity for one person.

Has a lot of locations so traveling is usually not a problem to find a gym. Good gym equipment. Fairly new and well maintained. Best thing is it has a deal where you can bring a friend to work out with you anytime with a lot of paperwork or salesmen trying to sell you gym buddy. One slight issue is since they have basketball there is a lot of kids that sometimes is a little undisciplined. Also not crazy crowded even at peak times.

These people keep calling me wanting to talk to someone else and when I tell them they have the wrong number they still proceed to call me. Please for The love of God just stop calling. I'm going to report you to the BBB if you don't...

Avoid this gym. Terrible customer service. Dirty and overcrowded. Pushy sales people. Not only that, but you are misquoted constantly. I was trying to add my girlfriend and I got three different quotes from three different people at my local gym. So I called corporate and then they missed quoted me. I called back to take the offer that they had given me only to be told that I had wasted my lunch break and they had given me the wrong information the day before and they didn’t even have the decency to call me back and made me wait to call them on my lunch break.

Worst experience ever!!! Went in with girls to cancel my membership and I got interrogated and harassed by Club Manager. Accusing me with misinformation and told me to pulled up my bank statements right now to prove it. I did through my BOA app on my ph. Showed him all withdrawals from LA Fitness but said, "I don’t know what you are showing me and can’t trust what I am seeing." It was such a nightmare and I am still in shock how these club managers can be. No empathy/mistreating/negative language. I have a whole video recorded. I am not done here LA fitness. I cried and left with embarrassments. Landing, Renton is the worst place to go to guys. Staying away from LA Fitness will be the best.

I do not recommend getting the personal training. The sessions are only 30 min long and they lock you into a contract for at least 9 months. If a change is needed because of life they won’t work with you.

I'm going to LA Fitness for strength/weight training. Good experience so far with the trainers I've had. I had a personal fitness assessment and a workout plan which I'm doing, received a book to log my activities. Learning how to use the various equipment, plus I use the exercise bike and treadmill to warm up.

Avoid this gym unless you enjoy being billed long after you've canceled. Before relocating out of state, my husband and I went in person to cancel our "family membership". I made it absolutely clear this meant all accounts--mine, my husband's, and my kids'. The staff confirmed face-to-face that NOTHING further would be charged. That promise was worthless. Months later, I discovered they were still pulling money out of my account. When I called, staff admitted it should have been canceled, promised a manager would get back to me, and then never followed through. Emails? Ignored.

All stationary bikes are missing shoe harnesses causing my feet to slide off pedals…Pads are ripped and in poor condition on several pieces of equipment…The wipes are forever empty…There is rarely if ever trainers or advisers on floor….The rap hip hop music is intolerable…Play some fifties and sixties i.e..Elvis, Beach Boys….Dion…etc.. This review is referring to the branch in Gaithersburg, Md..

I will never do business with this company again. My credit card expired and I let them know I was moving so they could go ahead and cancel my membership. I was told I had to go into the store. I explained that I had Covid 19 and did not think that would be wise. They ended up charging me anyway and the next call I was told you can cancel online, I asked why I was not given that option and was told that different stores will try to collect even if they are out of state and do not know how things work in different state.

Worst gym in the area and possibly in the city. Unclean and crowded gym, one person brings 3 more with them, machines are often broken, frequent fight between people, management is not available/ doesn’t care. I would recommend finding better gym.

I really liked this gym until I signed up for the personal training. I went into the gym to cancel the personal training next day but was convinced by Pedro to freeze the account which I did. What he didn't tell me was if I froze the account, I would have to pay a monthly $15.00 charge. Because I froze it for medical reasons, I had no idea how long it would need to be frozen. Now, Fitness International, LLC will waive my fees to freeze the account as long as I provide them with my medical record. Without having one class, if I cancel the membership, I lose $1125.00. Doing a Google search, I found Federal Trade Commission has already sued Fitness International for deceptive practices.

I joined in the Ina Location in Tucson Arizona in May of 2025 and to date everything has been going wonderfully. However today I had perhaps one of the most unprofessional interactions I've had with someone in a customer service position. Two days ago I arrived to a sign indicating the pool was closed. When I inquired about it reopening I was told it wasn't technically closed and we could swim at our own risk which I did. This morning I called a little before 9 am and spoke to Miranda D and asked if the pool was open and if any classes were going on. She told me there was an aqua fit class at 9 but after that it would be open for lap swimming. I arrived around 10:45 and a man was in the pool swimming laps. Right after I got in she entered the pool area and asked me to get out. I asked why and she claimed she didn't like the look of the pool.

I joined the La Habra gym for the Aqua Fit classes only. The pool has been closed for months because the roof above is not stable. There is not another location that has aqua fit classes close to me. Too inconvenient. I have several medical issues and right now the Aqua Fit classes is what works for me. Every time I call to speak with a manager, no one is available, they’re out “canvassing”. I’ve been told you can only cancel Mon-Fri 10-5. Really?!! I work! Also, they have a link through the app, if you click on receipts to go to cancel. It’s super small print with a hyperlink that doesn’t work. I have also tried to call their main office and haven’t been able to. I feel like a hostage to LA Fitness. I just want out!! If I could give a no-star review, I would!

I'm writing to express my concerns about the Broadlands location in Ashburn, Virginia. The music from the aerobic class is blasting with the door wide open, making it difficult for me to focus on my workout even with my earbuds on. Additionally, the steam room is not clean, and there's an exposed electrical wire and socket with dangling wires and no cover, which is a safety hazard. The steam room door is also missing a gasket, causing the steam to escape. Furthermore, the sauna has been out of commission for years without being repaired. The Jacuzzi is dirty and filthy around the edges. Attached pictures to show that the place needs a lot of attention. I hope you'll address these issues promptly. Thank you.

The West Palm Beach FL location has got to have the worst customer service I have ever encountered at a gym. Incredibly rude and unprofessional behavior. Avoid this place. There are far better gyms in the area.

I joined LA Fitness on July 2nd of this year. My first visit was on July 7th for water aerobics. This was the only reason I joined the gym because I needed water therapy for my knee. After attending the class, I realized there were no offerings for evening classes as had been offered in the past. When I asked about the possibility of evening classes, I was advised to contact corporate to see if there is something that could be done. I was told at the gym they did not make the decisions. I called corporate immediately and inquired about additional classes being offered at the gym. I was advised at that time that it was up to the gym manager to schedule those classes, but was offered to change my membership to a different location that offered classes in the evening.

I used a LA Fitness in Minneapolis today only to be almost kick out because I ask people to shower and wear bathing suit as it's the rules are stated on the swimming room and hot tub door. I told management of the situation, the management stated I will be throw out if If I continue to complain. I was told by this staff person those people do not need to bathe or wear swimming attire to to used the hot tub or swimming pool. I ask what the staff was referring to as those people. They appear to be from the Middle East and the staff appear to be the same perhaps.