Zenni Optical Reviews

Thank you for posting your Zenni review of the eyeglasses you ordered from us, in full-rim, rectangular, acetate, spring-hinged, black frame 503321, with a magnetic snap-on sunshades set and a frame width of 137 millimeters. We were sorry to learn that your frame broke, and we apologize for any dissatisfaction you experienced as a result. When a customer’s frame breaks during the order’s 30-day warranty period, which starts the day the glasses are delivered, we can send the customer a free replacement frame, and we advise of this how-to video, How to Replace Lenses in a Full-Rim Frame, found toward the middle of the bottom of every page of the Zenni website: https://www.zennioptical.com/c/how-to#howto-replace-fullrim, which has instructions explaining how to install the lenses in the replacement frame. However, if a frame breaks after the end of the 30-day warranty period, as occurred with your frame, from your order o4069571667, placed on August 8, 2021, you may order a replacement frame with free, nonprescription lenses, and when you receive this frame, you may remove the nonprescription lenses from the rims and install the prescription lenses from the broken frame into the rims of the new frame. We hope that you will place a new order for frame 503321 with nonprescription lenses, which you may remove from the rims of the new frame and install the prescription lenses from the broken frame. If you would like a customer service representative to talk you through the lens-replacement process when you are ready to swap the lenses from the broken frame into the new one, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you.

Thank you for posting your Zenni review of your most recent eyeglasses order. It was good to read that you are mostly satisfied with the assistance you received from our customer service team, and that you are happy with the eyeglasses you received. Insofar as some items – perhaps the pupillary distance (PD) measurement? – were not provided by your eye doctor, we want to confirm that our customer service representatives can assist you with any items about which your eye doctor did not explain. However, since you state that you would like a video explaining how to measure certain items, we want to advise that, although we do not have a video guide explaining how to measure a pair of eyeglasses you have now that fits you well and looks good on your face, we do have an infographic, found toward the middle of the bottom of every page of our website, that explains this, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-millimeter leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. In addition, we have a video explaining How to Measure your PD (pupillary distance), https://www.zennioptical.com/c/how-to#howto-measure-pd, and a video tutorial explaining How to Order Your Glasses Online, https://www.zennioptical.com/c/how-to#howto-order. We hope that this information is helpful, too. However, we were sorry to read that the eyeglasses case you received is difficult to open. We apologize for any dismay you experienced about the eyeglasses case, and we want you to know that we will ask our U.S. Shipping team to send you a free replacement case, and we will ask them to confirm that it snaps open and close easily before they send it to you. When they send it to you, they will email you confirmation that they have sent the case. We hope that the infographic and videos of which we advised are helpful, and we also hope that you have a Merry Christmas and very Happy New Year!

Thank you for posting your Zenni review of the standard progressive clear eyeglasses and standard progressive gradient sunglasses with the ultraviolet tint from your November 26, 2021, order, o4328001311, and the two pairs of standard progressive clear eyeglasses from your November 28, 2021, order, o4331946891. It was good to read that you are pleased with the sunglasses and two of the pairs of the clear glasses, but we were sorry to learn that you would not see well with one of the pairs of clear standard progressive eyeglasses you received. Consequently, we apologize for any disappointment you experienced as a result. You entered the same pupillary distance (PD) and prescription values for all four pairs of glasses. In addition, both orders are within their 30-day warranty periods, which start the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the orders handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the pair of eyeglasses with which you cannot see well for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put the relevant order number – either o4328001311 o4331946891, whichever order included the eyeglasses with which you cannot see well – in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection, and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the PayPal account you used to pay for the order. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the two pairs of eyeglasses in sunlight-activated full-rim, square, flexible-plastic, purple (frame model 8119923) and blue (frame model 8119924) frames with frame widths of 140 millimeters. We were sorry to read that the frames are not changing color correctly, and we apologize for any dissatisfaction you experienced as a result. We are also sorry that the first customer service representative offered you a remake of the glasses based on the pictures you provided. However, since the evidence in the pictures is inconclusive, the supervisor advised that, unfortunately, we cannot authorize a remake of the glasses based on the pictures and that the glasses need to be returned to us for an inspection of the sunlight-activated feature. Our supervisor telephoned you to discuss this matter but was unable to leave a voicemail message. We also apologize for any dismay you experienced due to this matter, as well. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return these glasses to us for an inspection of the frames’ sunlight-activated color-changing feature. We will also email you a prepaid mailing label to use for return postage. If our inspection finds that the frames are not changing color correctly in the sunlight, we can then offer to remake the eyeglasses for you for free. However, if our inspection finds that they are changing color correctly, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order, the total cost of which was $121.78, which includes the $4.95 Standard shipping fee, which we do not refund in a situation such as this, not more than $140.00, as you state in your review. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4285969179, in the subject line of the email, and in the body of the email please advise that you would like to return these two pairs of eyeglasses for an inspection of the sunlight-activated feature on the frames. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses frames you selected on your most recent order from us. We were sorry to read that you are dissatisfied with these frames, and we apologize for any dismay you experienced as a result. Two of the frames you selected on this order – full-rim, square, plastic, black and orange ombre frame 127921, with an 80 percent gray sunglasses tint and black, gray, and yellow patterns on the temple arms and a frame width of 142 millimeters, and full-rim, square, plastic, translucent frame 127923, with tortoiseshell temple arms and a frame width of 142 mm, are the same frame, except for the color. You also selected frame 127923 on your June 10, 2021, order, o3877509726, as single-vision gray sunglasses, and we see no notes in the database record of this order indicating that you had any issues with those sunglasses. The other frame from this order, full-rim, round, stainless-steel, black frame 3216721, with a frame width of 132 mm, is the only one of the three frames with nose pads, and we are sorry that one of the nose pads of this frame has turned green. Since you mention that the sizing of the frames is off, we want to advise that since both frames 127921 and 127923 are the same frame but for their color patterns, these two frames are 142 mm wide, while frame 3216721, is 10 mm narrower, with a 132-mm frame width. Since you mention that you would like to return these eyeglasses, we want to advise that we have two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. Insofar as the other frame on your June 10, 2021, order – full-rim, browline, mixed-material, pink and gold frame 7810715, has a 144-mm frame width, we believe that the frame that did not fit you well is frame 3216721, with the 132-mm frame width. Therefore, if you return the three pairs of glasses from order o4322960952 for the 100 percent store credit refund, and if you plan to use the store credit toward the payment of one or more pairs of eyeglasses in frames that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. Moreover, if you would like to return any or all of the three pairs of eyeglasses from order o4322960952 for one of the two outlined refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4322960952, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the single-vision eyeglasses you ordered from us. We were sorry to read that you were disappointed in the delivery time of your order, that you are having issues with your vision through the lenses, and that the gray clip-on sunshades you selected for your half-rim, rectangular, titanium, gray frame 523312, with a frame width of 139 millimeters, do not fit this frame well. Consequently, we apologize for any dissatisfaction you experienced due to these matters. Regarding the delivery time of the order, you placed the order on November 11, 2021, and the U.S. Postal Service website advises that the glasses were delivered to you on November 29, 2021, the 18th day after you placed the order, within the 14-21-day delivery-time promise for Standard shipping to U.S. residences. Had it been delivered after the 21st day, and had you notified us of this, we would have been happy to refund the $4.95 Standard shipping fee to the credit card you used to pay for the order. Regarding the double vision you are experiencing when you look through the sides of the lenses, although it is not uncommon to see two images of the edge of the frame, one with the eye that is closest to the direction in which you are looking, the other image of the edge of the frame with the other eye. However, this also suggests that you may need a prescription with a prism correction, which corrects double vision, particularly if you are experiencing double vision toward the end of the day, when your eyes may be tired. Therefore, we recommend that you contact your eye doctor to advise that you are experiencing double vision and get a new eye exam that addresses the double vision. If you would like to return the clip-on sunshades to us for a 100 percent refund of their price, $3.95, to the credit card you used to pay for the order, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the clip-on sunshades for this refund. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4289813755, in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the clip-on sunshades for the 100 percent refund of their price to the credit card you used to pay for the order. We will email you the instructions to return the sunshades to us for the refund option you select, and we will also email you the prepaid mailing label. Of course, if you want to return the eyeglasses themselves for a refund, we have two refund options for the eyeglasses – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. If you also want to return the eyeglasses for one of these refund options, please advise of this, as well, when you telephone, chat, or email us, and we will email you instructions to return both the eyeglasses for the refund option you select and the sunshades for the 100 percent refund to your credit card. We will also email you the prepaid mailing label. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses you ordered from us, in single-vision lenses with our Blokz® blue-light-blocking feature. We were pleased to read that you like our website, the ordering process, and the shipping of your glasses, but we were sorry to read that the frame you chose, full-rim, rectangular, flexible-plastic, spring-hinged, black frame 200921, with a frame width of 141 millimeters, is crooked and that the lenses appear to have a tint. Consequently, we apologize for any dissatisfaction you experienced as a result. Insofar as you advise that the frame does not rest evenly on your face, we want to advise of an infographic, found toward the middle of the bottom of every page of our website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses. We hope that the information in this infographic helps you adjust the frame so that it rests straight on your faced. In addition, since you posted your review within this order’s 30-day warranty period, which starts the day the glasses are delivered, we invite you to take a picture of the lenses that shows a partial tint and email this picture to us, at service@zennioptical.com, and please put your order number, o4302947798, in the subject line of the email. In the body of the email please advise that the lenses appear to be partially tinted. If we see this tint, we can offer to remake these glasses for you for free. However, if we cannot discern any tint on the lenses from the picture you email us, we will ask you to return the glasses to us for an inspection. We will email you the instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage. In lieu of emailing us a picture of the lenses, you may telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for an inspection of the tint on the lenses, and we will also email you the prepaid mailing label to use for return postage. If the wait for a customer service representative is lengthy, you may have an online Chat with us, by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website. We look forward to hearing back from you, with the emailed picture of the lenses, so that we may peruse this picture and, if we see that the lenses appear to have a partial tint, advise that we will remake the glasses for you for free, which we hope will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the two pairs of nonprescription eyeglasses you ordered from us. You write that you are happy with the eyeglasses in full-rim, round, acetate, translucent pink frame 662819, with a frame width of 134 millimeters, but we were sorry to read that the other pair of nonprescription eyeglasses on your order, in full-rim, browline, pale pink and blue tortoiseshell frame 7822019, with a frame width of 133 mm, was too small to fit you well. Consequently, we apologize for any dissatisfaction you experienced as a result. Insofar as there is only a 1-mm difference in the frame width of these two frames, this would indicate that if frame 662819 fits you well, then 7822019 should also fit you well, we are sorry that it does not. Insofar as you posted your review only two days after the end of the order’s 30-day warranty period, which starts the day the glasses are delivered, we will be happy to make a one-time customer service exception to extend the warranty period on your behalf to enable you to return the eyeglasses in frame 7822019 for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for them. If you select the store credit refund option, and you plan to place a new order using the store credit toward the payment of a new pair of glasses in a frame that should fit you well, even though the dimensions of the two frames you ordered are similar, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. Therefore, if you would like to return the glasses in frame 7822019 for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4270016376, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the single-vision distance eyeglasses you ordered from us with the gray photochromic (light-sensitive, auto-tinting) feature that we were sorry to read is not working. Consequently, we apologize for any disappointment you experienced as a result. This order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to return the glasses to us for an inspection of the photochromic feature. If our inspection finds that it is not working properly, we will remake the glasses for you for free. If our inspection finds that the photochromic feature is working properly, we can return the eyeglasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. Please telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for an inspection of the photochromic feature. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4291704438, in the subject line of the email, and in the body of the email please advise that the photochromic feature is not working, and that you would like to return the glasses to us for an inspection of the photochromic feature. We will email you the instructions to return the glasses to us for the inspection, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may receive and inspect these glasses, and we hope, resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses you ordered from us, in full-rim, rectangular, flexible-plastic, brown frame 2018915, with a pink interior and a frame width of 137 millimeters. We are happy to know that the frame fits you well and that you can see well through the lenses. However, we were sorry to read that you dislike the pink interior of the frame, and we apologize for any disappointment you experienced as a result. You posted your review within the order’s 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the glasses. If you select the store credit refund option, and you plan to order a new pair of glasses and use the store credit to pay for them, we want to advise that, when you are shopping for a frame on our website, if you use the 360° feature, found on the left side of the page with the enlarged picture of the frame, you will be able to see the frame from all angles, including the interior of the frame’s rims and temple arms, so you will be able to order a frame that has the same color inside and out, or at least one that does not include the color pink. If you would like to pursue one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4305075428, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction with one of our two refund options.

Thank you for posting your Zenni review of the two pairs of single-vision distance glasses you ordered on November 27, 2021, with our anti-fog anti-reflective coating, which we were sorry to read is not working on these eyeglasses. Consequently, we apologize for any dissatisfaction you experienced as a result. We see that you placed two orders with us in February 2021, also with the anti-fog anti-reflective coating, and we see no notes in the database records of these orders indicating you contacted us about any issues you had with the anti-fog anti-reflective coatings on the eyeglasses from these orders. Nevertheless, insofar as the most recent order, o4330102977, is within its 30-day warranty period, which starts the day the glasses are delivered, you may return these eyeglasses to us for an inspection of the anti-fog anti-reflective coating. If our inspection finds that it is not working properly, we will offer to remake the eyeglasses for you for free. If our inspection finds that the anti-fog anti-reflective coating is working properly, we can return the eyeglasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. Unfortunately, we were unable to see the photographs you advised that you included with your review, but you may email them to us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4330102977, in the subject line of the email. In addition, for alternative contact options if you would like to return these two pairs of eyeglasses to us for an inspection, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us, by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also request an inspection in an email you send to us with the pictures of the fogged lenses. We will be eager to hear back from you, with the request for the emailed instructions for an inspection of the anti-fog, anti-reflective coating. We will email you the instructions to return the glasses for the inspection and we will also email you a prepaid mailing label to use for return postage. Moreover, we want to provide this link to our Anti-Fog Glasses page on our Help Center, https://www.zennioptical.com/anti-fog-glasses, which provides instructions explaining how to use the activator cloth with the lenses. We hope that this information is helpful, and if after perusing the information found here and using the activator cloth the way we advise, the lenses are still fogging up, we will be eager to receive the glasses back for an inspection.

Thank you for posting your Zenni review of the two pairs of single-vision eyeglasses you received from us, with which we were sorry to read you could not see well through the left lens. Consequently, we apologize for any dissatisfaction you experienced as a result. You confirmed that you entered the prescription correctly for the two pairs of eyeglasses on the order with a copy of the prescription you received from your eye doctor. Although the pupillary distance (PD) is not on the prescription, you advised that you measured it yourself. You returned these eyeglasses to us for an inspection, and we received the glasses on December 15, 2021. We will inspect these eyeglasses soon, and when we do, we will email you the inspection results. If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free. However, if our inspection finds that we made the glasses according to your prescription correctly, we will suggest that you get your PD remeasured by your eye doctor, and we will ask if you would like us to return the eyeglasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account, or a 50 percent refund to the credit card you used to pay for the glasses. We look forward to inspecting these glasses and emailing you the inspection results, and we hope that we will be able to resolve this matter to your satisfaction, either with a remake of the glasses if our inspection finds them to be incorrect, or with the return of the glasses or by issuing one of the two refund options if our inspection finds them to be correct.

Thank you for posting your Zenni review of the bifocal eyeglasses – in half-rim, rectangular, mixed-material, brown frame 1910015, with a frame width of 139 millimeters – that included photochromic (light-sensitive, auto-tinting) lenses that you found did not get dark enough outside in the sun. Contrary to your assertion that all we offered you was a store-credit refund, on numerous occasions, including in our responses to your Better Business Bureau complaint and your Sitejabber and Trustpilot reviews, we invited you to contact us to obtain emailed instructions to return the eyeglasses to us for an inspection of the photochromic feature, and to obtain an emailed prepaid mailing label to use for return postage. If you return these glasses to us and our inspection finds that they do not get as dark as they should, we can offer to remake the glasses for you for free or we can make a one-time customer service exception to refund what you spent on this pair of eyeglasses, $72.20, to the credit card you used to pay for the eyeglasses order. We look forward to hearing back from you, either by telephoning Zenni Customer Service, at 1-800-211-2105, or by having an online Chat with us, by clicking the button labeled Support, at the lower right-hand corner of every Zenni page, or by emailing us, at service@zennioptical.com. If you choose this communication method, please put your order number, o4255068135, in the subject line of the email, and please advise that you would like emailed instructions to return the glasses to us for an inspection of the photochromic feature and the prepaid mailing label. We look forward to hearing back from you with your request for instructions to return the glasses for an inspection and for the prepaid mailing label, in the hope that when we receive and inspect these photochromic bifocal glasses, we will be able to resolve this matter to your satisfaction, with a remake or a refund if our inspection finds that the photochromic feature is not working properly, or, if our inspection finds that the photochromic feature is working properly, with the return of the glasses or a 100 percent refund of their price in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. We hope that you will contact us to obtain the return-for-inspection instructions and prepaid mailing label, so that we may receive and inspect these photochromic bifocal glasses, and, we hope, resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your full-rim, square, flexible-plastic, spring-hinged, black frame 2031721, with a frame width of 144 millimeters, breaking. We were sorry to learn that your frame broke, and we apologize for any dissatisfaction you experienced as a result. As we advised in our response to your Better Business Bureau review, when a customer reports a frame breaking within the first 30 days of having received the glasses, which is the warranty period for a frame, we can send the customer a free replacement frame, and we will also email the customer a link to a relevant how-to video found toward the middle of the bottom of every frame of our website, in this case, How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. But when the customer reports that the frame has broken outside the 30-day warranty period, as in this instance, we advise that the customer can order the frame with free, nonprescription lenses, and then when they receive the frame with the nonprescription lenses, they can remove the nonprescription lenses from the new frame and install the prescription lenses from the broken frame in the rims of the new replacement frame. We hope that you will order frame 2031721 with free, nonprescription lenses, and that when you receive this frame with these nonprescription lenses, you will remove the nonprescription lenses from the new frame and swap the lenses from the broken frame into the new one, using the instructions provided in the How to Replace Lenses in a Full-Rim Frame. Moreover, if you would like a customer service representative to talk you through the lens-replacement process, when you are ready to remove the nonprescription lenses from the new frame and install the prescription lenses in this frame’s rims, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be happy to talk you through the lens-replacement process. We apologize again for your frame breaking, and we hope that this information is helpful.

Thank you for posting your Zenni review of the eyeglasses you ordered on July 15, 2020, which you advise that a screw came out of the hinge of your full-rim, square, mixed-material, black frame 7815021, with textured gray temple arms and a frame width of 139 millimeters. We were sorry to learn that a screw came out of the hinge of your frame, and we apologize for any dissatisfaction you experienced due to this matter, as well as in response to our confirmation that we do not replace screws in frames. If a problem occurs with a frame within the order’s 30-day warranty period, which starts the day the glasses are delivered, we can send the customer a free replacement frame. But in this instance, since you contacted us about this matter well after the end of the 30-day warranty period, the option. as we advised, is to order a replacement frame 7815021 with free, nonprescription lenses, and that when you receive the frame with the nonprescription lenses, we advise that you remove the nonprescription lenses from the rims of the replacement frame and install the prescription lenses from the frame with the missing screw into the rims of the new frame. Here is a how-to video, found toward the middle of the bottom of every page of our website, with instructions explaining How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. We understand your concern that the prescription lenses may not fit into the rims of the replacement frame, but if you order the frame with the nonprescription lenses, we hope that your concern will turn out to be unfounded, and that the prescription lenses will fit in the rims of the replacement frame after you remove the free nonprescription lenses. But if the prescription lenses do not fit in the rims of the replacement frame, you may return this frame to us, with the nonprescription lenses, for one of our two refund options – either a 100 percent refund of the price of the frame with the nonprescription lenses, or a 50 percent refund to the PayPal account or other source of payment of the order. We hope that this information is helpful.

Thank you for posting your Zenni review of the eyeglasses you ordered from us. We were sorry to learn that your eye doctor initially provided an incorrect prescription, and we apologize for any dismay you experienced as a result. Unfortunately, we do not remake a pair of glasses that a customer confirms was ordered with an incorrect prescription, and we are sorry for any dissatisfaction you experienced due to this matter, as well. Nevertheless, we made a one-time customer service exception to issue a full refund of what you spent on this order, $184.75, to the credit card you used to pay for it, on November 22, 2021, and we emailed you to confirm that we issued this refund. We hope that this refund resolves this matter to your satisfaction.

Thank you for posting your Zenni review of the standard progressive eyeglasses you ordered from us, which you returned for an inspection because you could not see well with them. As we advised in our response to your Sitejabber review, we were sorry to read that you could not see well with these eyeglasses, and we apologize for any dissatisfaction you experienced as a result. We are also sorry to advise that our inspection of the glasses found that we made them correctly, and we also apologize that our inspection results do not match your experience wearing the glasses. As we emailed you after we completed the inspection yesterday, November 18, 2021, we can return the eyeglasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. Therefore, please respond to the email we sent you asking you which option you prefer, or please telephone Zenni Customer Service, at 1-800-211-2105, and advise the customer service representative whether you want us to return the glasses or issue the 100 percent store credit refund or the 50 percent credit card refund. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us, by clicking the button labeled Support, at the lower right-hand corner of any page of the Zenni website. Once again, we are sorry that you could not see well with these eyeglasses, and we look forward to either returning them to you or issuing one of the two refund options.

Thank you for posting your Zenni review of the photochromic (light-sensitive, auto-tinting) eyeglasses you ordered for your husband, in full-rim, browline, mixed-material, black and gold frame 195421, with a frame width of 144 millimeters, which we were sorry to read are not turning dark in the bright sunlight, unlike the eyeglasses you ordered for yourself in full-rim, round, plastic, black and lavender frame 126921, with a frame width of 134 mm, as the picture you provided indicates. Consequently, we apologize for any dissatisfaction you and your husband experienced as a result. However, we were even more sorry to read that you both were seriously injured in a car accident, and of course we want you to know that we wish you both a speedy recovery. Insofar as you both sustained injuries in this car accident, and since you are longtime, valued Zenni customers, we are going to make a customer service exception on your behalf to ask our lab to issue a 100 percent refund of the price of the photochromic glasses in frame 1954121, $44.95, to the credit card you used to pay for the order. You will not have to return these glasses to us to obtain this refund. Moreover, you should receive an email from our lab later tonight or tomorrow, confirming this $44.95 credit card refund with a transaction number. In addition, we see that yesterday, November 18, 2021, you placed a new order, o4266914197, for amber sunglasses and clear glasses for your husband, and gray sunglasses for you. We hope that you and your husband will be happy with these glasses when you receive them, and once again, we offer our sympathy to both of you for the injuries you sustained, and our hopes that you both recover speedily and completely.

Thank you for posting your Zenni review of the shipping time of your eyeglasses order, and your satisfaction with the order process, our Virtual Try-On feature, and the styles of frames we offer. We were sorry to learn that you have not gotten any recent shipping updates, and we apologize for any dismay you experienced as a result. We want to confirm that, when we looked up the tracking number of your order, 9400136895232556572198, at the U.S. Postal Service website, usps.com, the post office states that the glasses are out for delivery today, between 10:30 a.m. and 12:30 p.m. Insofar as today is the 18th day after you placed the order, we also want to confirm that if the glasses are delivered to you today, they will be delivered within the 14-21-day delivery-time promise for Standard shipping to U.S. residences. However, if the order is not delivered to you by November 20, 2021, and they do not arrive until November 22, 2021, or after, as confirmed by the post office website, the order’s delivery will be outside the 14-21-day delivery-time promise, and in this instance we will be happy to refund the $4.95 Standard shipping fee to the credit card you used to pay for the eyeglasses order, if you telephone Zenni Customer Service, at 1-800-211-2105, and advise of the late delivery. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o971843032, in the subject line of the email, and in the body of the email please advise that the glasses arrived after the 21st day after you placed the order. We will be happy to refund the shipping fee to your credit card. Nevertheless, we hope that you will receive these three pairs of glasses today, and we also hope that when you do, you will be happy with them.

Thank you for posting your Zenni review of the anti-fog anti-reflective coating you selected for your lenses, which we were sorry to read is not working for you. Consequently, we apologize for any dissatisfaction you experienced as a result. We want to advise that we have information explaining how to use the anti-fog anti-reflective coating here, https://www.zennioptical.com/anti-fog-glasses and here, https://www.zennioptical.com/help/?a=How-does-anti-fog-coating-get-rid-of-glasses-fog---id--7JNenyOxSJu_Midtj4azmQ. We hope that you find this information helpful. In addition, since you mention that you would like instructions explaining how to improve the fit of your frame – full-rim, oval, plastic, floral frame 127339, with a frame width of 129 millimeters – here is an infographic, found toward the middle of the bottom of every page of our website, that explains How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses. We hope that the information provided in these links is helpful. However, insofar as this order is within its 30-day warranty period, which starts the day the glasses are delivered, if you still cannot get the anti-fog feature to work, and if you cannot adjust the frame so that it will fit you well, we want to advise that you may return the glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If you would like to pursue one of these return options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4251204011, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the two orders for eyeglasses you placed with us. Your first order, o4190779296, placed on September 30, 2021, included two pairs of what appear to be single-vision distance glasses, each with the same prescription and pupillary distance (PD). Your second order, o4262445047, placed on October 30, 2021, included one pair of what appears to be single vision reading glasses, since you lowered the PD you entered on the previous order, 66 millimeters, to 63 mm, and although you did not include your astigmatism correction for these glasses, as you did for the glasses on your previous order, you entered +1.50 on the Spheres. We were sorry to read that none of these three pairs of glasses worked out for you, and we apologize for any dissatisfaction you experienced as a result. Since you mention that you hope we can do something with the glasses for someone else upon the return of these glasses, we want to confirm that each pair of eyeglasses we manufacture is a brand-new, custom-made medical device that we either discard or donate if the glasses are returned to us. However, insofar as both orders were within their respective 30-day warranty periods when you posted your review, we want to advise that, if you would like to return the glasses from these orders for an inspection, to determine whether we made them correctly (although an incorrect prescription for the glasses in o4262445047 would preclude the inspection), we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place order o4190779296 handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescriptions and PDs correctly, we can invite you to return the two pairs of glasses from this order, as well as the pair of reading glasses from the second order, for an inspection, although if you confirm that the single-vision reading glasses you ordered were for you, and you did not enter your astigmatism correction (the Cylinder and Axis values), this pair of glasses will not be eligible for an inspection, only one of our refund options. We will email you the instructions to return the glasses for the inspection, or the refund option you select, and we will also email you a prepaid mailing label to use for return postage. If you confirm that you entered the prescriptions and PDs correctly, and our inspection finds that we made the glasses from o4190779296 incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the orders, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for o4190779296, and a 100 percent store credit refund or a 50 percent credit card refund for what you spent on order o4262445047. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order numbers, o4190779296 and o4262445047, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the PayPal account you used to pay for o4190779296, and a 100 percent store credit refund or a 50 percent refund to the credit card you used to pay for order o4262445047. We will email you the instructions to return the glasses for the inspection or the refund option or options you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the most recent order you placed, for standard progressive eyeglasses. The prescription and pupillary distance (PD) you entered match those items on the eyeglasses from your most recent previous order, o4096577809, which you returned because the frame was too small, according to the notes in the database record of that order. You posted this review during order o4207866829’s 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue the refund option that is available for an order that was paid for with a combination of store credit and funds from a credit card – a 100 percent refund in the form of store credit of the amount that was paid for with the credit card, minus the $4.95 Standard shipping fee, which we do not refund in a situation such as this, and a 50 percent refund of the amount of store credit that was used to the credit card used to pay for part of the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4207866829, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the previously outlined refund option. We will email you the instructions to return the glasses for this refund, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the glasses you most recently received from us. We were happy to learn that you are very pleased with the fit of the frame and the value of the glasses, but we were sorry to read that you feel that the prescription seems a bit strong. Consequently, we apologize for any disappointment you experienced as a result. We see that you used a different pupillary distance (PD) and prescription on this order from those on the most recent previous order you placed, o3453465674, on November 26, 2020. You posted this review during order o4198469197’s 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you would like to return the glasses for an inspection, so that we may determine whether we entered the prescription in the lenses correctly, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4198469197, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of an eyeglasses order you placed for which you were charged, but which you advise was not placed. We were sorry to read that you placed an order for which you were charged but the order was not placed, and we apologize for any dissatisfaction you experienced as a result. We do not see any picture of the charge along with this Consumer Affairs review, and we apologize that this item is not viewable. We see two orders you placed with us, o4208804711, placed on October 13, 2021, and o4239391702, placed on October 20, 2021. The U.S. Postal Service confirms on their website, usps.com, that order o4208804711 was delivered to you on October 23, 2021, and that o4239391702 was delivered to you on October 30, 2021. If neither of these is the order about which you posted your review, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. If there is an order number for the order about which you wrote this review, please provide this order number to the customer service representative who answers. In addition, please be prepared to provide the documentation you advise was included in your Consumer Affairs review, which we are also sorry to confirm that we did not see on the Consumer Affairs website. Nevertheless, we will be eager to receive this documentation if you email it to us at service@zennioptical.com, and if you advise the customer service representative who answers when you telephone us that you have emailed this information to us, we will be eager to research it, and if we see a charge for an order that was not placed, we will of course refund it to the source of payment, perhaps a PayPal account, which is what you used to pay for your two orders. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website, and you may include this documentation in a text to our Chat representative. We are eager to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the second order for eyeglasses you placed with us, o4170154670, placed on October 8, 2021, and according to the website of the U.S. Postal Service, usps.com, delivered to you on October 18, 2021. However, we were sorry to read that you did not receive these glasses, and we apologize for any dismay you experienced as a result. Therefore, we will ask our lab to remake this eyeglasses order for you. You should receive an email from us later tonight or tomorrow, confirming that we are remaking these eyeglasses for you for free. We trust that this remake of the eyeglasses order you did not receive will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the three pairs of eyeglasses you ordered from us – the first two pairs as near-range workspace progressive glasses, which provide good up-close vision up to approximately three feet away, and the third pair as standard progressive eyeglasses. We were sorry to read that the first two pairs did not have the prescription you wanted, and we apologize for any misunderstanding you experienced when you placed the first two orders. Insofar as we issued a 100 percent refund of the price of the near-range progressive eyeglasses from the first order, o4094910309, placed on August 18, 2021, and you used this store credit to pay for the second order, o4184219061, placed on September 27, 2021, which, unfortunately, also was placed for near-range workspace progressive glasses, it was good to read that, rather than return these glasses to us for a 50 percent refund of what you spent on this order to the credit card you used to pay for the first order for eyeglasses and most of this order, you decided to keep them and use them as near-vision reading glasses. Nevertheless, we were happy to learn that the third order you placed, o4224772151, on October 14, 2021, contained the standard progressive eyeglasses with distance (driving), intermediate (computer) and near (reading) vision on the lenses. We thank you again for posting your Zenni review.

Thank you for posting your Zenni review of the eyeglasses you received from us, in full-rim, cat-eye, flexible-plastic, wine/rose ombre frame 2023918, with a frame width of 130 millimeters. We were happy to read that you are pleased with the glasses, although we were sorry to learn that the frame is not wide enough to fit you well. Consequently, we apologize for any dismay you experienced as a result. This order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you would like to return these eyeglasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. We will email you instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4216648142, in the subject line of the email, and in the body of the email, please advise of the refund option you prefer. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label to use for return postage. To assist you in finding a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and if you decide to return these glasses for one of the outlined refund options, we very much hope to hear back from you, so that we may resolve this matter to your satisfaction with one of our two refund options.

Thank you for posting your Zenni review of the standard progressive eyeglasses your ordered from us with the 1.67 high-index lens with the Transitions® gray photochromic (light-sensitive, auto-tinting) feature, in half-rim, rectangular, memory-titanium, spring-hinged, black frame 213421, with a frame width of 140 millimeters. We are happy to know that you are pleased with the fit of the frame, but we were sorry to learn that you are having trouble seeing well through the progressive reading corridor, the top of which is placed at 5 mm above the centerline of the lens. Insofar as the lens height is 33 mm, we want to confirm that the progressive reading corridor starts with intermediate (computer) vision at 21.5 mm up from the bottom, and the near (reading) vision section is below the intermediate section. In addition, we want to confirm that there is no vision correction on either side of this progressive reading corridor, which is approximately 12-14 mm wide. Therefore, we recommend that customers point their nose at what they are viewing on their computer or reading, rather than moving their eyes from side to side. However, the distorted images of which you advise indicate that there may be manufacturing errors on the lenses. This order is within its 30-day warranty period, which starts the day the glasses are delivered. Accordingly, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. We see no previous orders placed by you, so we cannot compare the prescription and pupillary distance (PD) you used on this order with those on another order. Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative who answers will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the PayPal you used to pay for the order. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your gratifying Zenni review of the eyeglasses you received from us. We were happy to read that you can see well with the glasses, and that you are pleased with the eyeglasses case, but we were sorry to learn that the frame you selected – full-rim, browline, mixed-material, black frame 85195421, with a frame width of 144 millimeters – is too big to fit you well, and we apologize for any disappointment you experienced as a result. This order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you would like to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4247881060, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. To assist you in finding a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and if you decide to return these glasses for one of the outlined refund options, we very much hope to hear back from you, so that we may resolve this matter to your satisfaction with one of our two refund options.

Thank you for posting your Zenni review of the two pairs of eyeglasses you ordered from us. We were gratified to read your complimentary remarks about the glasses, the shipping times of your orders, and the prices of the glasses. We want to confirm that a free anti-scratch coating comes on all the lenses we offer, and insofar as you ask about the anti-reflective coatings you ordered for your glasses – for your eyeglasses in full-rim, rectangular, plastic, black and white frame 125821, with a frame width of 138 millimeters, from your first order, o4249892581, placed on October 25, 2021, you selected the standard anti-reflective coating for $4.95. For the eyeglasses in full-rim, rectangular, acetate, green frame 4433324, with a frame width of 140 mm, from your second order, o4257689137, placed on October 28, 2021, you selected the anti-fog anti-reflective coating for $12.95. We want to confirm that all the anti-reflective coatings we offer – including the hydrophobic (water-resistant) anti-reflective coating, for $8.95, and our premium oleophobic (fingerprint and facial oil resistant) anti-reflective coating, for $14.95, all contain the anti-reflective coating features that the standard anti-reflective coating provides. However, the specific features provided by each anti-reflective coating – such as the hydrophobic, oleophobic, and anti-fog properties – are particular to that specific anti-reflective coating and cannot be combined with another anti-reflective coating. We are sorry for any disappointment you experienced due to this matter. In addition, since you were concerned about the fit of the frames you selected, we want to advise that we have a Virtual Try-On feature that enables you to take a video of yourself that you can post to our website and virtually try on an eyeglasses frame to see how it looks on you. Moreover, regarding a more hands-on and precise method to determine the frame size you need for an eyeglasses frame to fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we thank you again for posting your gratifying review.

Thank you for posting your Zenni review that mentions glasses you purchased from us in 2017 that we were sorry to learn had a defective anti-reflective coating. Consequently, we apologize for any dissatisfaction you experienced as a result. We see two orders you placed with us in 2017, each with glasses ordered with the standard anti-reflective coating, for $4.95. We want to confirm that our anti-reflective coatings have a one-year warranty, which begins the day the glasses are delivered, so we are also sorry that we did not see any notes in the database records of your two 2017 orders indicating that you contacted us about the anti-reflective coatings on the three pairs of glasses from these two orders. Insofar as your most recent order, o2370368334, was placed on October 13, 2021, and, according to the Federal Express website, it was delivered to you on October 23, 2021, we want to confirm that if the standard anti-reflective coating you selected for the two pairs of glasses on this order develops any problems, the anti-reflective coating is warrantied until October 23, 2022. Therefore, if you have any issue with this anti-reflective coating within the next year, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. The customer service representative who answers will ask you to take a picture of the lenses and email the picture to us, at service@zennioptical.com, putting your order number, o2370368334, in the subject line of the email. If we see any defect on the anti-reflective coating, we can offer to remake the eyeglasses for you for free. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us, by clicking the button labeled Support at the lower right-hand corner of every Zenni page. Of course, it was good to read that the anti-reflective coatings on glasses you have received recently have not had any problems, but if any issue with the anti-reflective coating on the glasses from the most recent order develops, we hope that you will contact us, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your most recent experience ordering eyeglasses from us. We were sorry to read that your first experience with our customer service team was not helpful, and we apologize for any dissatisfaction you experienced as a result. However, we were happy to read that the second time you spoke with our customer service team they were helpful. Nevertheless, we were also sorry to read that one of the pairs of eyeglasses you recently ordered did not work for you. A review of the most recent orders you placed shows two orders, o4265383185, placed on October 31, 2021, and o4205819237, placed on October 6, 2021, with the same prescription and pupillary distance (PD). The third order you recently placed, o4205815634, also on October 6, 2021, has a different prescription and PD, and we surmise that these are the glasses you ordered for your son. We want to confirm that when you posted your review, all three orders were within their respective 30-day warranty periods, which start the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have copies of the prescriptions you used to place the orders handy, if you have found issues with the glasses from the orders with the two different prescriptions and PDs, because the customer service representative will ask you to read the prescriptions to them to confirm that they were entered correctly. If the PDs are not on the prescriptions, please be prepared to advise how they were obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescriptions and PDs correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the order or orders, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order or orders. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number or order numbers in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PDs are not on the prescriptions, please advise how they were obtained. If the prescriptions match what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescriptions do not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order or orders. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.