About Zenni Optical
Zenni crafts prescription and nonprescription glasses that are both affordable and stylish through its factory-direct, online model. Customers can choose from more than 6,000 frames and custom-made lens options. Headquartered in the San Francisco Bay Area, the company delivers nationally and internationally within about two weeks of purchase. Zenni glasses go through a quality check that includes testing for defects and prescription accuracy. A complimentary lens cloth, anti-scratch coating and UV protection come with all orders.
Overall Satisfaction Rating
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Pros
- Blue light/UV-blocking lens tech
- Stylish selection
- Affordable industry-standard frames
Cons
- No brick-and-mortar store
- Limited return policy
Bottom Line
Zenni Optical has a wide selection of prescription glasses under $7 for women, men and kids. There's no in-store option for trying on glasses, but returns are accepted within 30 days for store credit or a 50% refund.
Top Zenni Optical Reviews
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I placed and received my first order of glasses from Zenni. I actually ordered three pairs and I absolutely love all of them!! They matched my prescription exactly and I love the ...
Read full reviewMy sisters would order their glasses from Zenni Optical. They told me, "You should really try them." So, I gave them a try and I love it. The glasses are perfect ... They're very ...
Read full reviewHow does Zenni work?
Zenni Optical offers an array of eyeglasses with prices starting at just under $7. From clear frames to models made through collaborations with celebrities like Rashida Jones and designers like Cynthia Rowley and Coco & Breezy, Zenni Optical gives customers eyeglasses for every outfit.
Zenni Optical also offers progressive lenses for near-range, mid-range and standard vision that can be used while reading, watching TV or driving. The company sells petite frames for women and large frames for men. Zenni also offers affordable anti-fog lens options and a suite of protective eyewear products, including safety glasses and sports protective goggles.
Before ordering, Zenni Optical suggests visiting an eye doctor for a prescription. The company can provide glasses for those with astigmatism or who need bifocal or progressive lenses. Zenni’s website provides videos and guides on how to select the best frames for your face and measure your pupillary distance (PD) at home. Its virtual try-on tool lets you upload a video to get a realistic 180-degree view of how your frames will look on you.
What is Zenni Blokz?
Zenni’s Blokz line is designed to block UV and digital blue light. Four styles are available: Blokz, Blokz Photochromic, Blokz Sunglasses and Blokz Trivex. Blokz Photochromic lenses are great for everyday wear because they darken in sunlight, which eliminates the need to switch glasses or lenses when stepping outside. Blokz Trivex glasses, an impact-resistant optical material with blue light protection, are made specifically for kids.
Zenni lens cost
Prescription glasses at Zenni Optical start as low as $6.95 with 10% off the first order for new email subscribers. Orders also include an additional charge for shipping and handling, with standard shipping starting at $4.95. You can also use a flex spending account (FSA) or health savings account (HSA) card to purchase your new glasses. Average costs for Zenni Optical’s best-selling glasses are listed below.
| Model | Special Features | Cost |
|---|---|---|
| Azalea | Zenni x Cynthia Rowley Collection 2020 for women | $35.95 |
| Browline Glasses | Anti-scratch coating and UV protection | $15.95 |
| Kids’ Flexible Oval Glasses | Detachable straps made from flex plastic | $19.95 |
| Blokz | Blocks blue light from UV and electronic devices | $16.95 |
| Rectangle Glasses | Lightweight progressive lenses | $6.95 |
Zenni's return policy
Because Zenni’s glasses are custom-made, the company accepts returns within 30 days for a 50% refund (excluding the price of shipping) or store credit for the full cost of the glasses. All unused accessories can be returned for a full money-back refund or store credit. You can contact customer service 24/7 to receive a prepaid return shipping label.
Zenni’s return policy also provides replacement frames if the product breaks within 30 days of purchase. The company includes a lifetime warranty on nose pad replacements and screws for rimless frames, as well as a one-year warranty on glasses with anti-reflective coating and photochromic films.
Zenni Optical FAQ
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Is Zenni Optical good?
We recommend Zenni Optical for shoppers who know their prescription or can get a professional eye exam. Zenni has an extensive selection of frames at affordable prices, making it a good choice for those who like to match their eyewear to their wardrobe. Since the company custom-makes its eyeglasses, customers can return them for 100% store credit or a 50% refund (a prepaid return shipping label will be provided). If you’re not picky about trying on frames before buying them or if your prescription changes frequently, Zenni might be a good option.
Zenni Optical Reviews
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At first, I was skeptical about Zenni, then I fell in love and I have not gone to any other place to get my glasses. They are the bomb. They are quick, accurate, and straight to what you need. When ordering on their website, everything is self-explanatory and the site is pretty user-friendly. They give you give the best bang for your buck and the quality is second to none.
Obviously I know that the size age range was a suggestion, but they were a little small for my 2.5 year old. The process was very easy and the glasses came quickly and as promised, but I just wish there were more size options for my little one in the toddler style since she’s not ready for more normal-fitting glasses in the kids sizes.
Thank you for posting your Zenni review of what appears to be the first order for eyeglasses you placed with us, order o5189260793, placed on November 23, 2022, for one pair of single-vision eyeglasses for your toddler.
We were sorry to read that these glasses – in full-rim, oval, flexible-plastic, raspberry-colored frame 2021018, with a frame width of 113 millimeters – were a little small for your 2 ½-year-old-daughter.
Consequently, we apologize for any disappointment you and she experienced as a result.
The U.S. Postal Service advises that this order was delivered to you on December 2, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, you may return the eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order.
If you would like to pursue returning these eyeglasses and, if you choose the store credit refund option, use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit your daughter well, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5189260793, with emailed instructions to return the glasses, and they will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5189260793, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We look forward to hearing from you about this matter, if you want to return the glasses in frame 239621 and order a pair of eyeglasses in a frame that will fit your daughter well.
To find a frame that will fit your daughter well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we also hope that you have a very happy holiday season!
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The glasses were the perfect prescription, even with my astigmatism. The look great — so much better than the trending styles that the eye doctor had. But they are so tight against my head, just above the ears, that they’re painful! I wonder if that would have been something that the eye doctor could have measure for in office.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5186393460, placed on November 18, 2022, for one pair of single-vision distance eyeglasses, full-rim, rectangular, flexible-plastic, black frame 239621, with a frame width of 137 millimeters.
We were sorry to read that the frame was too tight to fit you well.
Consequently, we apologize for any disappointment you experienced as a result.
The U.S. Postal Service advises that this order was delivered to you on November 30, 2022, which means that the order is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, you may return the eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you would like to pursue returning these eyeglasses and, if you choose the store credit refund option, use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit you well, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5186393460, with emailed instructions to return the glasses, and they will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5186393460, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We look forward to hearing from you about this matter, if you want to return the glasses in frame 239621 and order a pair of eyeglasses in a frame that will fit you well.
If you plan to place a new order for a pair of eyeglasses in a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we also hope that you have a very happy holiday season!
The price is great. This company is much cheaper than a doctor’s office. Fast service. Different color options. We ordered preteen frames, but they are a little small for our 12 year old’s face. They are a little snug on his nose.
Thank you for posting your Zenni review of your most recent order for eyeglasses, o5175044901, placed on October 31, 2022, for one pair of single-vision eyeglasses with gray Transitions® T8 photochromic (light-sensitive, auto-tinting) lenses.
We were sorry to read that the frame you selected – full-rim, rectangular, acetate, spring-hinged, slate-colored I AM FEARLESS frame 4448112, with yellow on the 15-millimeter bridge and a frame width of 125 mm – is too tight on the bridge for the 12-year-old for whom you ordered these eyeglasses.
Consequently, we apologize for any disappointment you and he experienced as a result.
The U.S. Postal Service website advises that this order was delivered on November 10, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, if you would like to return these eyeglasses and order another pair with a bridge width that should fit the 12-year-old’s face, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5175044901.
You may return these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5175044901, in the subject line of the email and please attach a copy of the prescription to the email.
However, before you return the eyeglasses for one of these refunds, we want to recommend the information in an infographic found toward the middle of the bottom of every page of the Zenni website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses.
We hope that the information contained in this infographic helps you adjust the frame, by pulling the rims apart to improve the fit on the bridge.
However, if this does not help, when you return these eyeglasses and prepare to order another frame that will fit the 12-year-old better, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we look forward to hearing back from you, if you decide that you would like to return these eyeglasses to us for one of the previously outlined refund options.
Zenni had a good price. I've ordered from them two times within the last couple of months. The quality of their glasses is pretty good but it's sometimes hard to know how big or small they're gonna be. Their Virtual try-on thing wasn't very helpful to me.
Thank you for posting your Zenni review.
We were happy to read that you like the quality of our glasses, but we were sorry to read that you found it difficult to tell what size the glasses are, and that you did not find our Virtual Try-On feature helpful.
Consequently, we apologize for any dissatisfaction you experienced as a result.
We see only one order you placed with us, order o4949563608, for one pair of single-vision eyeglasses in full-rim, browline, mixed-material, clear and gold frame 195423, with a frame width of 144 millimeters.
We hope that these eyeglasses fit you well, but if they did not, since this order was delivered to you on August 12, 2022, according to the U.S. Postal Service website, they were within their 30-day warranty period when you posted your review on August 6, 2022.
Therefore, if you would like to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o4949563608.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4949563608, in the subject line of the email and in the body of the email please advise of the refund option you prefer.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
Moreover, since you mention that it can be difficult to know how big or small the glasses will be, we want to advise that if you click on a small picture of a frame on our website, the picture will enlarge and under the enlarged picture you will see, in the category Details, the dimensions of each element of the frame, and the weight of the frame, in grams, as well.
To determine the size you need for an eyeglasses frame to fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
We hope that this information is helpful, and we thank you again for posting your review.
In addition, if frame 195423 does not fit you well, we also hope to hear back from you with your refund choice, so that we may email you the instructions to return the glasses for the refund option you select and if you choose the 100 percent store credit refund option, you use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit you well, which we hope will resolve this matter to your satisfaction.
The glasses are super cute but I wondering they thought process behind my glasses. My glasses (Frame #2031523) have a little space on both sides of the glasses next to where the glasses bend ( on the part that you put on your ears). The hole is so annoying and my hair catches in it and gets ripped out every time I take the glasses off. I love how the glasses look, but if possible I’d say take the random hole out? Also the shipping takes forever or else I might have gotten different ones before a trip.
Thank you for posting your Zenni review of the second order you placed with us, order o4684581928, for one pair of single-vision eyeglasses with our Blokz® blue-light-blocking feature, in full-rim, square, flexible-plastic, translucent frame 2031523, with a frame width of 144 millimeters, which we were sorry to learn has temple arms that catch on your hair when you take the glasses off. Consequently, we apologize for any dismay you experienced as a result. However, insofar as this frame has a 144 mm frame width, wider than the frame from your previous order, o4607447878, full-rim, round, acetate, translucent frame 4422423, with a frame width of 136 mm, which you returned to us for a 100 percent refund in the form of store credit to your Zenni account because you said that the glasses did not fit you well, we hope that, despite the issue with the frame catching on your hair, frame 2031523’s frame width, 144 mm, fits you better. You mention the shipping time of your order, but we want to confirm that order o4684581928 was placed on April 17, 2022, and according to the U.S. Postal Service website, it was delivered to you on April 29, 2022, the 10th business day after you placed the order, well within the seven-14-business-day delivery-time promise for Standard shipping to U.S. residences, the shipping method you selected. This delivery time was also within the five-10-business-day delivery-time promise for Express shipping for $18.95. We hope that this clarifies the shipping time of this order. You posted this review on June 25, 2022, well outside the order’s 30-day warranty period, which starts the day the glasses are delivered. However, we can make a one-time customer service exception to extend the warranty period on your behalf to invite you to return the eyeglasses in frame 2031523 for the refund option available for an order paid for with store credit and funds from a credit card – a 50 percent refund of the amount of store credit that was used to pay for part of the order to the credit card used to pay for the other part of the order, plus a 100 percent refund of the amount that was paid for with the credit card, minus the $4.95 Standard shipping fee, which we do not refund in a situation such as this. Therefore, if you would like to return these eyeglasses for this refund combination, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for this combined refund when you provide the order number, o4684581928. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4684581928, in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the glasses for the combined refund. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. In addition, for more information about selecting frames that should fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we look forward to hearing back from you, if you would like to return the glasses in frame 2031523 for the combined refund.
They are really scam artists!!!! If they actually made good quality glasses that are cheaper, then they'd offer more than a 30 day warranty. I've been wearing glasses for over 39 years. I've NEVER broken my glasses before. 4 months after buying the previous pair, they broke but Zenni doesn't care. Good eyeglass companies that know they sell good glasses offer a much better warranty!!!! I ordered another pair because my son and I have expensive dental work that we need done soon. These glasses were too big. I have to order another pair or I'll only get a 50% refund. I'm NOT letting them steal half of my money!!!! Good eyeglass companies offer 100% refunds if their customers aren't satisfied. I'm not ordering glasses from Zenni again after this!!!! They are scam artists!!!!
They make poor quality glasses so that they can sell them cheap and when they break a few months later, too bad because they only offer a 30 day warranty. They should be ashamed of themselves!!!! I'm going to warn others about them as well!!! I DO NOT RECOMMEND THAT ANYONE BUY GLASSES FROM THESE SCAM ARTISTS!!!
Thank you for your review Mindy. We are sorry to see that the glasses broke. It does look as though our team was able to assist you with setting up a return, but if you do need anything further please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.
I've made six to eight purchases from Zenni and their products are above average. I've never had an issue with the quality of their glasses and I've recommended them to family and friends.
Thank you for your review and for being a loyal Zenni customer Jennifer!
The quality of the glasses is great for the price. It took me about two weeks to get my glasses. It's not the fastest shipping out there but it works for me. Also, I don't know if I would have bought the glasses that I bought based on how they fit and how well I see through them if I had an opportunity to try them on. Had I been able to wear a pair of frames even with just a non-corrective ones in it first, I might have made a different choice. But it's not gonna stop me from trying to buy Zenni lens again in the future.
Thank you for your review Scott! If the glasses are not a good fit and you are interested in a return, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.
The online ordering process was very easy. For the price, the glasses are okay.
Thank you for your review Christina!
The glasses are not the best quality but they're so inexpensive that I can easily buy another pair if I need glasses. Also, I didn't wait longer than a week to get it. It's nice. Everybody should use Zenni if they wanna get prescription glasses. I've had a really good experience with them.
Zenni Optical Company Information
- Company Name:
- Zenni Optical
- Year Founded:
- 2003
- Address:
- 448 Ignacio Blvd, #332
- City:
- Novato
- State/Province:
- CA
- Postal Code:
- 94949
- Country:
- United States
- Website:
- www.zennioptical.com