So, I'm finally writing a review after recommending Zenni for years to friends who complain about glasses being too expensive. I've been buying from them since they first started selling online, and I've always been satisfied with the designs and the prescription accuracy. It's true, they're not ultra designer frames with the prestige of having a big name label. But... for someone like me who has no idea what looks good, doesn't care about designer labeling, and has broken more than one expensive pair of frames in my time, it's the perfect option.
I like the "try them on" feature where you can upload a photo and see a preview of how they'll look. It's not really the most accurate in my experience; sometimes the glasses look way smaller than they actually are. But, I can get a feel for how the shapes will look and they have clear measurements and sizing filters so I don't end up with baby frames. I own three pairs right now - I broke a couple pairs (stepping and sitting on them. Nothing to do with their product), but I am always looking at their new styles to see what else might be fun to try. I love the sunglass lens options - really cool color and gradation options. I've never gone beyond the basic lens and some sunglass tint, but for a simple, affordable pair of sunglasses, Zenni will probably always be my favorite.
I'm surprised on the negative comments. I got a pair of glasses with progressive lenses and a pair of sunglasses for about $59 total -- and they work fine. My hope is that Zenni would fix their customer service problems because with happy people, they tell others. Unhappy people tell others. If you are looking for new suckers, then you will be outed by another company that does what you are doing but concentrates on keeping customers happy. Since it sounds like Zenni is buying from a China company, it cost them with every return, which is why they are avoiding taking care of people. Short term gain for long term collapse.
My daughter told me about Zenni, and friends told her, so we tried it. I got the full-rim and that's what my kids like. Plus, their price is very reasonable. I've used Zenni a few times, and I'm very satisfied. It's really good to have and I've recommended them as well.
First Timer: I was worried with the many negatives and comments on how cheap and flimsy some glasses were. Another concern was I have a big head and finding a good fit is not easy for me, so ordering without trying first was a gamble (actually for $20 compared to $400... I would risk it). I decided to pull out this old trusty tool called a RULER and made sure the measurements matched glasses I already had that fit great. A magical thing happened when my glasses arrived. They fit GREAT! Measurements are accurate, prescription was right on. Mine do not have a "cheap china made" feel to them. They look great and seem durable so far. I am very glad I took the risk. So do your work and I can say Zenni wont disappoint.
I bought a pair of Progressive lens glasses from Zenni. My first interaction with them. I wore them less than a dozen times and they just broke. No rough treatment. Never squished or dropped. Always in the case if they weren't on my face. Just snapped where the top of the frame meets the nose and I can't even wrap the frame around the lens now. They aren't even quite the same shape. But because it was more than 30 days after my order, too bad so sad, you've just flushed a hundred bucks down the drain. And after having the issue, and their 'inability' to help me out, I see that many many people have either had the same issue with plastic frame glasses or have gotten really bad glasses (partly my fault for not reading the reviews) but really, a decent company would work with a first time customer. I DO NOT RECOMMEND.
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I love my Zenni Optical. Their prices attracted me so I started off with ordering a pair of glasses. I wanted to see how they did and they did excellently. So I ordered two more. I now have with two full-rim tortoise shell glasses and a pair of sunglasses. Everything has always gone smoothly when I order online. It took me so long to order the first pair because I couldn't figure out how to import my prescription but after I learned how to, it's a breeze. The glasses come fitting well and I never had to go to my optometrist and get them fitted. The prescription is spot on. My friend and my sister ordered glasses from them as well. I'll be back.
First off, I'd like to preface this with the fact that I have never broken or had a pair of glasses frames broken on me ever. I'm a photographer by profession, so keeping my glasses in perfect shape is important to me. I treat them gingerly, place them in their case when they're off, and never leave them out in a spot where they'd get damage. So imagine my surprise tonight when I adjusted my glasses, from Zenni, on my face and the right part of the frame crumbled like (as my wife stated) a cookie. It just gave way. Obviously there was some structural defect within that caused this, so I figured it'd be easy to get a replacement. To my dismay, I was told that since I was past their 30 day return period, I was unable to get a replacement without purchasing it.
Sure, I'd be given 50% off the final price but that doesn't change the fact that I had obviously been provided an inferior product and that it was not at all my fault that they happened to rapidly disassemble. I'm not going to be ordering from here in the future. I'm not going to be suggesting them to friends, family, and random internet people as I had in the past. At this point, I'd rather pay full price elsewhere than accept their offer. If stuff works for you, great, but they do not stand behind their product, regardless of how defective it may be. I'm just glad they didn't decide to pop apart while I was driving or something.
My husband got his glasses from Zenni, and told me about them. Their products are more affordable compared to other companies, so I bought a pair of sunglasses as well. I find that free shipping takes quite a bit unless I pay for faster shipping, so the shipping could be faster, which would be nice. Nevertheless, I'm happy and quite satisfied with what I'd gotten.
My autistic daughter breaks glasses like five times a year. Zenni Optical's glasses are inexpensive so I'm not spending hundreds of dollars on a pair of glasses for her to break them in a month. The most recent order was for my son. He had convinced his entire school that he needed glasses and when we took him to the eye doctor, they said he doesn't need glasses. It came out that he feels so left out that the whole family has glasses and he doesn’t so we decided we would get him a fashion pair to help him feel a little bit more part of the family. Being able to find inexpensive and good quality glasses is very nice, and I do it through Zenni's website which is really easy to use.
The most difficult part in getting a pair of glasses is finding the PD part of their prescription because even the eye doctor doesn't really give that as part of the prescription. Measuring the PD myself is not always accurate so my kids and I would go to an in-person retailer and ask them to measure. Other than that, it's a great service provided for anybody. Zenni's glasses are of great quality and price and ordering online is very easy.
I called them and asked for a return for a broken pair of glasses, and they sent them to me free! They're coming in the mail!!! I would definitely recommend them. They are going to be my go-to place from now on.
I needed glasses but couldn't afford them, we're poor people. If I had to buy my glasses through an eye doctor, it would probably be about $600. It's ridiculous that glasses are that high, but with Zenni Optical, I'd only pay something like $34 and I'll get glasses with the trifocal or no-line progressive lenses, or those gray ones when the light changes. I ordered two full-rim glasses from them six years ago, and I just ordered again for my husband. The customer service lady on the phone was wonderful to help me. I'm not a computer person and I don't know where to put the prescription, and she walked me through it. She went right down the process with me. I love Zenni Optical, and have recommended them to a lot of people.
I get a new pair every six months from Zenni, and usually get the plastic black-rimmed frame. I like the prices and the durability of the glasses. I play roller derby and having cheap glasses as backup was a good idea. They fly off my face pretty consistently and they last.
I first tried Coastal and I've searched around for people that actually compared in quality. I saw someone recommended Zenni Optical on Facebook so I tried them out almost two years ago. I ordered four pairs of glasses and I got one pair sunglasses, one half-rim, two full and a plastic, which are all perfectly fine. The online ordering process is very easy and the prices, especially for the design, are awesome. I like Zenni and they have quick, efficient, and good quality service.
After I figured out how to take my measurements, I got a great pair of glasses that I love. The trick is to spend a little on the frames and a lot on the lens. Get the extra coating, the better quality lens, and the best auto tint (so while riding in a car they will get darker). I found a pair to fit my wide face. A big plus in the way they feel. I paid a lot for a pair at a Big Box store. Now I only wear the pair I got from Zenni Optical. I sent my first pair back (too tight) with no problems at all. This is where I will buy my next pair.
I Googled glasses and Zenni Optical came up. I also talked to friends about where to buy glasses and they all said Zenni. I got a pair of full rim glasses that have a turtle shell style. I've had them about three months now and I really like them. It's definitely good quality. It was my first time buying and it was pretty easy considering I had no clue what I was doing, but they made it pretty simple for me to understand.
Zenni Optical was the cheapest and I was just able to pay for less. I got half-rim glasses and I've had it for about two months now. Customer service has been alright, and the lady ordered it online for me. Next time I’ll get a better frame for the price that I order them. Then I could go up in the place, pick them up, and it’s good.
I've purchased from a couple of different sites and the one I got from Zenni Optical had a frame that I liked quite a bit and it had a big frame. I've reordered from them a few times and my orders came very quickly, and I'm always very satisfied. The online ordering process was extremely simple too. I just enter the prescription and typical billing and shipping information. I have worn their glasses essentially every day for the past five years so I'm quite satisfied with them.
I have ordered quite a lot of eyewear such as sunglasses and transition lens for me and my son from Zenni Optical. I have done it online pretty much and it's easy. The only thing is they do not suggest the right kind of glasses based on pupil distance. Other than that, my transactions with them has always been smooth.
My sister told me about Zenni. The prices were pretty nice, but mainly, the magnetic sunshades caught my attention at a relatively low price. The first time I ordered glasses, I entered my prescription wrong, so I got my glasses and they were bad. So, I contacted the customer service and they told me how I can return the glasses. Then, one of their rep told me what numbers I needed to put so the prescription could work. It looked silly and then she sent me an email with instructions on how to return glasses. Then, I got my next pair, they were perfect and better than any ridiculously expensive glasses I've ever had even though they're pretty cheap in material.
I was going hiking in the Grand Canyon and needed to have my sunglasses on my glasses together. The full-rimmed glasses worked out, I have never lost my sunshades and been hiking quite a bit. Zenni has been great; I was telling my roommate yesterday that she should get Zenni glasses because mine are great, and she placed an order for glasses from them.
I got a new prescription glasses from my eye care provider and then decided to buy another from Zenni Optical since I wanted to try a different set of frames but wasn’t willing to commit to an expensive price. It's $30 at Zenni's so I tried it out and glad I did. I ordered online and the process was easy. I wasn’t really sure about the quality at first before I ordered and when I got the glasses, I was very impressed. I have them for two months now and I wear them more than I do the prescription that I bought at the eye doctors’. They're worth it. I’ve recommended Zenni Optical to a couple people. It was a great experience.
I like Zenni Optical's setup on how they take a picture of the face, then line up the pupils. I thought it'd make it more accurate for the glasses. I like that and I like its price too. I have two pairs of glasses. One of them was readers’, which I like, and then I decided to order another pair. However, I put in the wrong information. I appreciate that they were prompt. So, when I got the first pair that I ordered wrongly, they were good at responding through e-mail on what I should do and how I could return them. I had them put in the correct prescription and got the next other glasses and I'm currently wearing them.
I wanted another glass that had the more tortoise shell look and so when I reordered the first pair that I ordered with wrong prescription, it was a similar pair. I like how it looked on my face. They have progressive lenses and they’re really lightweight which is what I wanted. I've had them for four months now. The ordering process was really easy. I felt like it was a fair price and the frames are good. I know there are some people who really like certain kinds of lenses and protection, and all of that was offered on the Zenni website but I chose to go the middle ground because my prescription has been changing a lot. So, for me to go in every year and pay $400 for a pair of glasses, I couldn’t do that. Overall, It was a good experience. They have good customer service and good product. I would recommend it to other people for a good fair price in eyewear. I thought their website was also very user-friendly.
I ordered the thinnest lens possible, 1.74 high index, and after 3 weeks waiting, it came much thicker than my regular lens from an old pair of eyeglasses that were 4 years old that had even stronger prescription than this new one. I had to pay to have it shipped back to them for "inspection" which turns out to be denial on their part of anything wrong with their product. I guess their lens is substandard and misrepresented when they use the same index rating as with other companies. They gave me two options, either get full store credit and order a different pair of the same substandard lenses, or get only 50% refund. That's a big loss on my part. So I ordered a different pair with smaller frame, with the hope that it won't be as thick as the first one.
After 2 weeks of waiting checking their online status, they showed that this pair failed their Quality Control 6 times and they had to remake them. Now it's getting into the third week after the second pair was ordered, I am still waiting for the lousy pair of eyeglasses to be mailed out. Buyer beware, spend your money wisely and buy somewhere else!
I purchased sunglasses Sept 16, 2016 and received them Oct 1. Wish I had read reviews before making the purchase. The plastic frames made in China were not only flimsy and ill-fitting but ugly! I paid $100.26 and because of their return policy will receive only $47.50 refund (less than 50% and I even had to pay return shipping).
I wish I knew about Zenni Optical earlier than now. I’ve been wearing glasses since I was nine and I wish I knew when they came into inception so my life would have been a lot easier. I was complaining about a pair of expensive glasses that I had on since there was something wrong with the lens like they were spotted and it was affecting my vision. When I told my colleague the price, he told me about Zenni Optical and then it so happens that I saw their commercial on TV later on that evening. So I said, “Somebody up there wants you to pay attention to Zenni Optical.”
I told my optometrist that I was gonna try Zenni and she said fine. I asked to have the pupillary distance put on there. I went online and put in the prescription. I usually get darker, heavy rimmed frames, but I decided to try something different. So I got glasses with wire on the sides but rimless around the lens and they’re a perfect fit. I’ve not had to call customer service for anything and the online ordering process was very easy. I don’t know if I have the option of trying to upload a picture of myself to put the glasses on so if I have more time, I’ll try that but it was fine. I’m now getting ready to order more to have other pairs of glasses because the price is so ridiculously reasonable. My glasses cost a little bit more because I need the lenses shrunk since my vision, uncorrected, is 20/400, but it’s still much less than what I was paying. I love it. My glasses have great vision, I’ve had no problems with my lenses, and I’m good.
I feel the other company seem to take advantage of the consumer, and since I got my prescription updated, I was more compelled because of the price factor and Zenni seemed very decent quality especially for the price. The online ordering process was easy enough especially Zenni has my prescription in there. Plus, I was impressed with the update on where the location was with shipping tracking. I got two pairs of plastic rim wayfarer, I'm wearing the one pair right now, and then, the other pair was a novelty with yellow lenses. These styles fit my face better. The glasses are affordable, I was about to order another pair the next week from Zenni.
I was an early user of Zenni and their glasses were good value. About 18 months ago I had to return a pair that broke and had dramas even getting a reply and although they were within their "warranty" period they only offered me a 50% discount on another pair. Recently I had to get glasses at very short notice and bought 3 pairs from Zenni. The first pair; the arm fell off within 2 weeks. I returned the spectacles to Zenni for repair and refund of postage. They sent me a bag of screws and plastic washers and no instructions of what to do with them... BUT didn't return my glasses. I emailed them asking for instructions and my glasses. They arrived this week still broken.
Second pair, arm fell off after 3 weeks. Zenni now want photos and grandma's inside leg measurements presumably. 3rd pair, arms are coming loose already. OK, I'd say Zenni have gone the distance, they were good and are now selling very cheap and nasty glasses which when you consider the longevity of them are no longer any kind of value for money. I'd say BUYER BEWARE. Their "warranty" is no longer being honored and you are really wasting your money with these people.
I’ve ordered with Zenni Optical a couple of times this year and I went with their full-rim glasses. I like the bigger, more modern and fashionable-looking ones. Their website was fine as well. Everything was great. Their glasses are reasonably priced and I could get a bunch of different kinds for the price I’d pay for one frame. So if I'd lose or break them, I don’t feel bad. It’s when I get a lens cracked and spent $200.
I love, love, love my glasses that I got from Zenni. Beautiful and very affordable for this senior citizen who has no visual health coverage. BUT, my husband's experience was completely the opposite. Within the first day of wearing his new glasses, a screw fell out and so did one lens. He repaired the glasses by using a different screw to secure the lens to the frame, and the very next day, 2 days after receiving the glasses, the other screw on the other lens fell out and that lens also fell out. So he requested a repair from Zenni.
They sent him a replacement frame that contained plain lens and a handy-dandy screw driver to help with the removal of the plain lenses and replacement of his prescription lenses. You'd think great, right? Wrong, the screws in the new frames became stripped immediately and so the new frames are also a complete failure. I really wanted to get a new pair of sunglasses from Zenni, but how can I with such horrible customer service. Come on guys! Zenni, you offer a great service. When the products you sell are inferior, bite the bullet and replace or refund. Think about maintaining great customer satisfaction. That's priceless.
I've been with Zenni Optical since 2006 and I get a variety of sunglasses, regular glasses, and some different styles of frames from them. They have basically taken the whole shebang in one pair of glasses and I’m always able to order several pairs. The frames are very comparable to any other people I see out there in the world and when I see a pair online, I know that the worst that they could hit me up for is like $35. I talked to their customer service and asked about when I could get my glasses because I get anxious but then I never had any issues.
Also, the online ordering process was easy. However, it starts becoming an onus to get through the prescription. I would double check if I get the prescription right when I put it in. It would be awesome if the doctor could fax the prescription over, then I wouldn’t have to worry that I messed up. But it’s good and you gotta tell them what they’re gonna make. It's affordable, easy, and fun. I recommended it to my friend and talked to her yesterday to see if she got her glasses yet.
We went right through Zenni's website and navigating it seemed pretty simple. We've ordered full-rim glasses that are sunglasses and kids glasses. It was a very smooth process. I recommend it.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Founded in 2003, Zenni Optical is dedicated to providing high quality prescription eyewear at the lowest possible price. As a solely online business located in the San Francisco Bay area, Zenni Optical offers more than 6,000 frames, all manufactured at their 248,000 square foot facility.
- Glasses for less: With prices that are less than the average cost of lunch, Zenni Optical has a range of glasses that could almost be considered disposable.
- Reasonable delivery times: Typical orders are delivered within two weeks in the U.S., making the wait longer than same day service, but still reasonable.
- Buying guides: Get the right glasses and all the information needed to make an informed selection using the Zenni Optical buying guides.
- Lots of options: With thousands of different frames and lots of customization options available, Zenni Optical has a pair of eyewear for almost anyone.
- Sports wear: In addition to glasses and sunglasses, they also offer goggles and other prescription sports wear.
- Best for Kids, Teens and Professionals.
Zenni Optical Company Profile