Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About Zenni Optical
Zenni crafts prescription and nonprescription glasses that are both affordable and stylish through its factory-direct, online model. Customers can choose from more than 6,000 frames and custom-made lens options. Headquartered in the San Francisco Bay Area, the company delivers nationally and internationally within about two weeks of purchase. Zenni glasses go through a quality check that includes testing for defects and prescription accuracy. A complimentary lens cloth, anti-scratch coating and UV protection come with all orders.
Pros & Cons
Pros
- Blue light/UV-blocking lens tech
- Stylish selection
- Affordable industry-standard frames
Cons
- No brick-and-mortar store
- Limited return policy
Bottom Line
Zenni Optical has a wide selection of prescription glasses under $7 for women, men and kids. There's no in-store option for trying on glasses, but returns are accepted within 30 days for store credit or a 50% refund.
Featured Reviews
I placed and received my first order of glasses from Zenni. I actually ordered three pairs and I absolutely love all of them!! They matched my prescription exactly and I love the ...
Read full reviewMy sisters would order their glasses from Zenni Optical. They told me, "You should really try them." So, I gave them a try and I love it. The glasses are perfect ... They're very ...
Read full reviewHow does Zenni work?
Zenni Optical offers an array of eyeglasses with prices starting at just under $7. From clear frames to models made through collaborations with celebrities like Rashida Jones and designers like Cynthia Rowley and Coco & Breezy, Zenni Optical gives customers eyeglasses for every outfit.
Zenni Optical also offers progressive lenses for near-range, mid-range and standard vision that can be used while reading, watching TV or driving. The company sells petite frames for women and large frames for men. Zenni also offers affordable anti-fog lens options and a suite of protective eyewear products, including safety glasses and sports protective goggles.
Before ordering, Zenni Optical suggests visiting an eye doctor for a prescription. The company can provide glasses for those with astigmatism or who need bifocal or progressive lenses. Zenni’s website provides videos and guides on how to select the best frames for your face and measure your pupillary distance (PD) at home. Its virtual try-on tool lets you upload a video to get a realistic 180-degree view of how your frames will look on you.
What is Zenni Blokz?
Zenni’s Blokz line is designed to block UV and digital blue light. Four styles are available: Blokz, Blokz Photochromic, Blokz Sunglasses and Blokz Trivex. Blokz Photochromic lenses are great for everyday wear because they darken in sunlight, which eliminates the need to switch glasses or lenses when stepping outside. Blokz Trivex glasses, an impact-resistant optical material with blue light protection, are made specifically for kids.
Zenni lens cost
Prescription glasses at Zenni Optical start as low as $6.95 with 10% off the first order for new email subscribers. Orders also include an additional charge for shipping and handling, with standard shipping starting at $4.95. You can also use a flex spending account (FSA) or health savings account (HSA) card to purchase your new glasses. Average costs for Zenni Optical’s best-selling glasses are listed below.
| Model | Special Features | Cost |
|---|---|---|
| Azalea | Zenni x Cynthia Rowley Collection 2020 for women | $35.95 |
| Browline Glasses | Anti-scratch coating and UV protection | $15.95 |
| Kids’ Flexible Oval Glasses | Detachable straps made from flex plastic | $19.95 |
| Blokz | Blocks blue light from UV and electronic devices | $16.95 |
| Rectangle Glasses | Lightweight progressive lenses | $6.95 |
Zenni's return policy
Because Zenni’s glasses are custom-made, the company accepts returns within 30 days for a 50% refund (excluding the price of shipping) or store credit for the full cost of the glasses. All unused accessories can be returned for a full money-back refund or store credit. You can contact customer service 24/7 to receive a prepaid return shipping label.
Zenni’s return policy also provides replacement frames if the product breaks within 30 days of purchase. The company includes a lifetime warranty on nose pad replacements and screws for rimless frames, as well as a one-year warranty on glasses with anti-reflective coating and photochromic films.
Zenni Optical FAQ
Are Zenni glasses good quality?
Zenni Optical’s glasses go through a strict quality check process that includes testing for defects and prescription accuracy to ensure that each pair meets quality standards. The company also uses state-of-the-art manufacturing equipment from leading manufacturers like Schneider and Satisloh to provide customers with quality eyewear.
How long does Zenni Optical take to process?
The Zenni Optical process can take up to two weeks from manufacturing to shipping.
Can I use insurance with Zenni?
While Zenni doesn’t accept insurance, you can use an FSA or HSA card to purchase your new glasses. Some insurance companies offer reimbursements for prescription eyeglasses, so it’s a good idea to consult your insurance company before ordering.
What happens if I don't like my Zenni glasses?
If you don’t like your Zenni glasses, you can return them within 30 days for a 50% refund (excluding shipping) or a full refund in the form of store credit after receiving a prepaid return shipping label.
Are Zenni glasses bad for your eyes?
Zenni's glasses are not bad for your eyes as long as you have the correct prescription. Zenni requires your prescription and pupillary distance, so consult an eye doctor to ensure your prescription is up to date before ordering your Zenni glasses.
Is Zenni Optical good?
We recommend Zenni Optical for shoppers who know their prescription or can get a professional eye exam. Zenni has an extensive selection of frames at affordable prices, making it a good choice for those who like to match their eyewear to their wardrobe. Since the company custom-makes its eyeglasses, customers can return them for 100% store credit or a 50% refund (a prepaid return shipping label will be provided). If you’re not picky about trying on frames before buying them or if your prescription changes frequently, Zenni might be a good option.
Zenni Optical Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,308,422 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 16, 2022
I can see out of them and that's pretty good. I REALLY wish I had chosen the anti-glare option because these are SUPER reflective. Like I would be on Zoom meetings and you could see my screen on my glasses. Just in any occasion in general they are incredibly, annoyingly, reflective -- so if you do decide to get these definitely go for anti-glare or whatever the option is called. I will be smarter and choose that option next time. I thought I would get over the reflectiveness but it's just too apparent and omnipresent.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5141295378, placed on October 17, 2022, for one pair of single-vision distance eyeglasses.
We were happy to read that you can see well with the glasses, but we were sorry to read that you regret that you did not select an anti-reflective coating, since you are dissatisfied with the reflections you see on the lenses.
Consequently, we apologize for any disappointment you experienced as a result.
We want to confirm that we offer four different anti-reflective coatings – standard, for $4.95; super hydrophobic, which reduces reflections and resists moisture on the lenses, for $8.95; anti-fog, for $12.95, which comes with an activator cloth and reduces fogging on the lenses; and premium oleophobic, for $14.95, which reduces smudging on the lenses from fingerprints and facial oils.
The U.S. Postal Service advises that this order was delivered to you on October 26, 2022, which means that it was outside its 30-day warranty period when you posted your review on December 16, 2022.
Nevertheless, insofar as this appears to be the first order you placed with us, we can make a one-time customer service exception on your behalf to extend the warranty period to invite you to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you would like to pursue returning these eyeglasses and, if you choose the store credit refund option, use the store credit toward the purchase of a new pair of eyeglasses with one of our anti-reflective coating options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5141295378.
We will email you instructions to return the glasses for the refund option you choose, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5141295378, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We thank you again for posting your review, and we look forward to hearing from you about this matter, if you would like to return these glasses and order a pair of eyeglasses with an anti-reflective coating, which we hope will resolve this matter to your satisfaction.
We also hope that you have a very happy holiday season!
Reviewed Dec. 6, 2022
Obviously I know that the size age range was a suggestion, but they were a little small for my 2.5 year old. The process was very easy and the glasses came quickly and as promised, but I just wish there were more size options for my little one in the toddler style since she’s not ready for more normal-fitting glasses in the kids sizes.
Thank you for posting your Zenni review of what appears to be the first order for eyeglasses you placed with us, order o5189260793, placed on November 23, 2022, for one pair of single-vision eyeglasses for your toddler.
We were sorry to read that these glasses – in full-rim, oval, flexible-plastic, raspberry-colored frame 2021018, with a frame width of 113 millimeters – were a little small for your 2 ½-year-old-daughter.
Consequently, we apologize for any disappointment you and she experienced as a result.
The U.S. Postal Service advises that this order was delivered to you on December 2, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, you may return the eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order.
If you would like to pursue returning these eyeglasses and, if you choose the store credit refund option, use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit your daughter well, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5189260793, with emailed instructions to return the glasses, and they will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5189260793, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We look forward to hearing from you about this matter, if you want to return the glasses in frame 239621 and order a pair of eyeglasses in a frame that will fit your daughter well.
To find a frame that will fit your daughter well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we also hope that you have a very happy holiday season!
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed Dec. 6, 2022
The glasses were the perfect prescription, even with my astigmatism. The look great — so much better than the trending styles that the eye doctor had. But they are so tight against my head, just above the ears, that they’re painful! I wonder if that would have been something that the eye doctor could have measure for in office.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5186393460, placed on November 18, 2022, for one pair of single-vision distance eyeglasses, full-rim, rectangular, flexible-plastic, black frame 239621, with a frame width of 137 millimeters.
We were sorry to read that the frame was too tight to fit you well.
Consequently, we apologize for any disappointment you experienced as a result.
The U.S. Postal Service advises that this order was delivered to you on November 30, 2022, which means that the order is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, you may return the eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If you would like to pursue returning these eyeglasses and, if you choose the store credit refund option, use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit you well, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5186393460, with emailed instructions to return the glasses, and they will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5186393460, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We look forward to hearing from you about this matter, if you want to return the glasses in frame 239621 and order a pair of eyeglasses in a frame that will fit you well.
If you plan to place a new order for a pair of eyeglasses in a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we also hope that you have a very happy holiday season!
Reviewed Nov. 21, 2022
The price is great. This company is much cheaper than a doctor’s office. Fast service. Different color options. We ordered preteen frames, but they are a little small for our 12 year old’s face. They are a little snug on his nose.
Thank you for posting your Zenni review of your most recent order for eyeglasses, o5175044901, placed on October 31, 2022, for one pair of single-vision eyeglasses with gray Transitions® T8 photochromic (light-sensitive, auto-tinting) lenses.
We were sorry to read that the frame you selected – full-rim, rectangular, acetate, spring-hinged, slate-colored I AM FEARLESS frame 4448112, with yellow on the 15-millimeter bridge and a frame width of 125 mm – is too tight on the bridge for the 12-year-old for whom you ordered these eyeglasses.
Consequently, we apologize for any disappointment you and he experienced as a result.
The U.S. Postal Service website advises that this order was delivered on November 10, 2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, if you would like to return these eyeglasses and order another pair with a bridge width that should fit the 12-year-old’s face, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5175044901.
You may return these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5175044901, in the subject line of the email and please attach a copy of the prescription to the email.
However, before you return the eyeglasses for one of these refunds, we want to recommend the information in an infographic found toward the middle of the bottom of every page of the Zenni website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses.
We hope that the information contained in this infographic helps you adjust the frame, by pulling the rims apart to improve the fit on the bridge.
However, if this does not help, when you return these eyeglasses and prepare to order another frame that will fit the 12-year-old better, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we look forward to hearing back from you, if you decide that you would like to return these eyeglasses to us for one of the previously outlined refund options.
Reviewed Sept. 29, 2022
I really love Zenni and have had great service and received excellent glasses that held up to everyday wear. I did do believe their "Only Once" return policy is highly problematic. I reordered the same pair of glasses and the second pair came in so large they wouldn't even touch my ears when sitting on my nose. The frames were completely stretched out. When I asked about a return, it was then that I learned of their "only allowed to return once" policy. I did successfully reorder, but I am concerned about trying a new frame style in the future....What if it earnestly doesn't fit (like my previous experience)? Will I just have to keep the frames that don't work at all? I just believe they need to make this very clear when you become a client and may need to think about how to make this more fair to consumers (especially those that really need help and are not trying to abuse any type of return policy).
Thank you for posting your Zenni review of your experience ordering eyeglasses from us.
We are grateful for your favorable comments about our company in general, the service you have received from us, and of course the eyeglasses you have ordered.
However, we were sorry to read your observations about our return policy.
On all four of your orders, you selected full-rim, rectangular, acetate, tortoiseshell frame 103125, with a frame width of 137 millimeters.
We want to confirm that if you receive a defective frame – such as you advised that you did on your order o4903054125, placed on July 14, 2022, for single-vision distance eyeglasses with our Blokz® blue-light-blocking feature – and you provide pictures of the frame showing that it arrived in a stretched-out or otherwise defective condition, we will offer to remake the eyeglasses order for you for free, even if the order had been paid for with store credit.
If you select a frame that is not defective but does not fit you well, and if the order had been paid for with store credit, we can offer you a 50 percent refund of the price of the glasses to the original source of payment, in this case a PayPal account, upon the return of the glasses.
It was good to read that you are satisfied with the frame 103125 you received on August 26, 2022, from your most recent order, o4984428553, placed on August 16, 2022.
Moreover, since you expressed a concern that you may order a frame that does not fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we thank you again for posting your Zenni review.
Reviewed Sept. 14, 2023
I have the summers off so I ordered my bifocals thru Zenni. Since I never had glasses before I had questions before I ordered my bifocals. Emails back and forth with my prescription to zenni and what I wanted and needed. So I got the glasses and opened them up. All looked good. A couple months go by and I go back to work. Teaching for the school. I do not need glasses during the summer..I go back to school and glasses are wrong. All 5 pairs. I contact zenni and after their mistake. They will not take glasses back. I want them to fix their mistake. They won't.
Reviewed Sept. 12, 2023
I received my first order from them. However when getting my glasses it was like looking through a fishbowl. They never state that this effect happens with thick glasses. The customer service representative I talked to was unremorseful about the situation. She suggested I opt for thinner lenses even though the effect would still likely happen. If you wear a higher prescription beware that this may be what you get. In my 26 years of wearing high prescription glasses. I have never encountered the fishbowl effect. No offer to refund or exchange. Highly disappointed.!
Reviewed Sept. 12, 2023
I have never had problems with Zenni before Summer 2023. I ordered a pair of glasses and sunglasses in my new prescription. They gave me terrible headaches, but I had used a new pupillary distance from a new eye doctor. I assumed this PD was wrong, and ordered my new prescription with my old PD. These new glasses also gave me headaches. I went to my eye doctor, assuming the new prescription was wrong. She checked my glasses, and found that the PD on the glasses were incorrect, one pair was off by 6 mm. They will only offer store credit, and I have no confidence that they will re-make my glasses correctly. I will be using the store credit only to buy frames, I no longer trust Zenni to make lenses for me.
Reviewed May 9, 2023
I order a pair of glasses. Did not received them. I had to go to my local eye doctor and buy the glasses off of them. I reported to Zenni they told me to wait. I waited and still did not receive them. I asked for my refund because I had to buy my glasses somewhere else they said no just credit. Why would I use this company again. I spent over $200 on my glasses I lost the money. I don’t want a credit. I spent over $450 at my eye doctor. So it cost me even more because I had to spend $450 to get glasses and lose $$207 because Zenni won’t refund me. Never again.
Thank you for your review. It does look as though the tracking for the order shows it was delivered, but we are sorry if you did not receive them. Our team is working on a remake order for you now, but we do apologize for any inconvenience this has caused.
Reviewed May 3, 2023
I paid fee they requested to rush my order and to this day since the 4/27/23 haven't received anything. I called them 3 times already and they had a different response every time. But Today broke the patience after I place the called and ask for my order, the Response the employee tells me was not what I was looking for. 1st he didn't know anything about the order after i supply him with the information requested, so I ask him where is my merchandise. (He replies that he's sorry but couldn't find my order after I paid full amount plus Fee for the delivery.)
Even after I gave them the information He couldn't find it so he tells me that if I don't receive it today to call back so he can do something about it and returned the fee back to me. So I ask you think I'm calling you for the fee??? He didn't have an answer for me and still don't know where my order is , This is wrong they charged you with fee expecting you to forget the situation they in, But not me. I place the order thinking this is a good company. **. This people lie to me since day one and im pissed about the whole situation and don't know anything about my prescription and the only thing he freaking mention is that every time I called it was a lost of time. I regret dealing with this company.
Thank you for your review Juan. We are very sorry to hear that this happened. It looks as though the glasses have made it to you and we hope you are loving them!
Zenni Optical Company Information
- Company Name:
- Zenni Optical
- Year Founded:
- 2003
- Address:
- 448 Ignacio Blvd, #332
- City:
- Novato
- State/Province:
- CA
- Postal Code:
- 94949
- Country:
- United States
- Website:
- www.zennioptical.com
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.