Zenni Optical Reviews

Thank you for posting your Zenni review. We were sorry to read that you are dissatisfied with our return policy, and we apologize for any dismay you experienced as a result. You advise that this is the second order you placed with Zenni, but a review of your account shows that the other order you placed, on July 9, 2016, was for one pair of progressive glasses, not two orders for frames-only, and there are no notes in the database record of this order indicating that you had any issue with these glasses nor that they were returned. Your most recent order, placed on January 25, 2021, was for one pair of nonprescription glasses in full-rim, square, acetate, blue frame 449416. The notes in the database record of this order indicate that you did not like the look of this frame, so you returned the glasses to us for one of the two refund options we offer – a 50 percent refund of the price of the glasses to the credit card you used to pay for them. We were also sorry to see that you chose this refund option rather than a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account, which you could have used toward the payment of another pair of glasses in a frame you would prefer. We would like to clarify that these glasses cost $25.95, and to represent the 10 percent discount we were also sorry to learn you were not able to use the promo code to receive, we refunded this amount, $2.60, to your credit card on January 26, 2021, which is 10 percent of $25.90, rounded up. Therefore, $25.95 minus $2.60 is $23.35, and half of $23.35 is $11.675, rounded up to $11.68, the amount we refunded to your credit card yesterday, February 18, 2021. We trust that this clarifies the refund to your satisfaction. Unfortunately, we will not be able to act upon your request to be removed from any further texts, messages, and emails from Zenni. However, you may request to be removed by clicking Unsubscribe, found toward the bottom of any email you have received from us, and request that you be unsubscribed. If you want to delete your Zenni account, please email our lab, at service@zennioptical.com, and ask them to delete you as a customer. We see that you have used at least two emails as Zenni usernames, so please ask our lab to delete every email address you have used as Zenni usernames. We hope that this will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the glasses you received in full-rim, square, acetate, spring-hinged, gray tortoiseshell frame 106231, which we were sorry to read does not match the picture of the frame on our website. Consequently, we apologize for any dissatisfaction you experienced as a result. Moreover, although we did not clarify this in the exchange you had with our customer service representative, we want to confirm that you will not have to pay to return the glasses to us, if you choose to return them for one of the refund options of which we advised. When a customer in the U.S. wants to return eyeglasses, we email them a prepaid mailing label to use for return postage. We very much understand your complaint, since you were expecting the frame to match the website picture. Nevertheless, we also want to confirm that the tortoiseshell patterns can vary from how the frame is depicted on the website. The picture you provided of the frame as you received it shows that there are fewer instances of gray on the frame than are shown on the frame on our website picture. Nevertheless, we want to advise that, insofar as this order is within its 30-day warranty period, which starts the day the glasses are delivered, during this warranty period we can send a customer a free replacement frame if they have an issue with the frame they received. Therefore, we will ask our lab to research our inventory to find a frame 106231 that matches the appearance of the frame on the website, and send this free replacement frame to you, so that you may swap the lenses from the frame 106231 you received into the frame the lab sends you. Here is a how-to video, found toward the middle of the bottom of every page of our website, which explains How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. If you would like a customer service representative to talk you through the lens-replacement process when you are ready to install the lenses in the replacement frame, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you in this process. Of course, if when you receive the replacement frame and confirm that it matches the appearance of the frame as it is depicted on our website, if you would prefer that we install the lenses in the replacement frame, you may send the replacement frame and lenses back to us, and we will install the lenses in the replacement frame. However, if after we have requested that our lab find and send you a replacement frame 106231 that matches the appearance of the frame on our website, our lab emails you to advise that, unfortunately, they cannot find a frame in our inventory that matches the appearance of the frame on our website, you still may advise that you would like to return the glasses for one of the outlined refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses. Mr. Weil, we thank you again for posting your review, and we hope that our lab emails you with the good news that they are sending you a free replacement frame 106231 that matches the appearance of the frame on the website picture, and that this resolves this matter to your satisfaction.

Thank you for posting your Zenni review of your son’s glasses in full-rim, rectangular, acetate, spring-hinged black frame 667521 with red and green temple arms breaking, and of the terrible response by our customer service representative when you telephoned Zenni Customer Service to report that the frame broke. We were sorry to learn that your son’s frame broke, and we apologize for any dissatisfaction you experienced as a result. We were also very sorry to hear the response by our customer service representative, when we listened to the telephone call you had with this individual. As we advised in our voicemail message to you, which we left after we listened to this call and heard the appallingly incorrect response, our representative did not follow Zenni policy in this instance, and we profusely apologize for this, as well. When a customer contacts us during an order’s 30-day warranty period, which starts the day the glasses are delivered, to report a problem with a frame, it is our policy to offer to send the customer a free replacement frame, and email the customer the link to the relevant how-to video, in this case, How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. Your son’s glasses were delivered on February 2, 2021, according to the U.S. Postal Service website, and you telephoned us one week later, on February 9, 2021. We deeply regret that our representative never offered to send you a free replacement frame and instead advised that you would have to return the glasses for a store credit, which you could use to pay for another order for eyeglasses for your son. We understand that this response angered you, justifiably. Therefore, we are asking our lab to send you a free replacement frame 667521, and if you would like us to walk you through the lens-replacement process when you receive the replacement frame and are ready to swap the lenses into the new frame, please telephone us, at 1-800-211-2105, and anyone who answers will be eager to assist you. Moreover, as an additional measure of amelioration for your son’s frame breaking and for the substandard customer service you received, we are also emailing you an item that we hope you will use on your next order with Zenni. We thank you again for posting your review, Ms. Morningstar, which has given us an opportunity to review this matter, and we hope, resolve it to your satisfaction when you receive the free replacement frame 667521.

Thank you for posting your Zenni review of the glasses you recently ordered. We were sorry to read that the glasses arrived later than usual and that they broke quickly. Consequently, we apologize for any dissatisfaction you experienced as a result. Since you refer to the glasses being made in China, we want to confirm that more than 90 percent of all glasses ordered anywhere are made in China. Nevertheless, unfortunately, we could not find any record of this order in our customer service database. The most recent order we found that was placed by you is from January 30, 2020, and the email address that is the Zenni username on this order is different from the email address you included in your review. Therefore, please reply to this response with the order number that refers to the eyeglasses order that is the subject of your review, and we will be happy to look up this order and respond. We look forward to hearing back from you, so that we may address this matter and, we hope, resolve it to your satisfaction.

Thank you for posting your Zenni review of your experience ordering eyeglasses from us. It was good to read that you found the ordering process easy, and that you like the quality of the glasses. However, we were sorry to read that the prescription does not seem correct, and we apologize for any dismay you experienced as a result. We do not see any previous order you have placed with us, so we cannot compare the pupillary distance (PD) and prescription you used on this order with those on a previous order that contained glasses with which you could see well. Nevertheless, this order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the two pairs of glasses you most recently ordered. It was good to read that your glasses are fine, but we were sorry to learn that the glasses you ordered for your husband are not working for him. Consequently, we apologize for any dissatisfaction you and he experienced as a result. This order, which was delivered to you on December 24, 2020, is a little outside its 30-day warranty period, which starts the day the glasses were delivered. Nevertheless, we will make a customer service exception to extend this warranty period for you. You used the same PD value, 54 millimeters, for both pairs of glasses on this order, including the one we believe was the pair of glasses you ordered for your husband, full-rim, square, plastic, blue frame 126016. We would not expect that your husband’s PD would be the same as yours, 54 mm, which would be an unusually narrow PD for a man. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have the copy of your husband’s prescription that you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD value of 54 mm correctly for your husband’s glasses, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for your husband for free. However, if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach copies of the prescriptions. If the PD is not on the prescription, please advise how it was obtained. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you so much, Ms. Renee, for posting your complimentary Zenni review of the glasses you have most recently received, as well as expressing favorable comments about all five pairs of glasses you have ordered from us since your first order, placed on December 6, 2018. We perused your orders and saw that each of them was placed with a $6.95 frame and a free single-vision lens, which made the total of each order, with the $4.95 Standard shipping fee, $11.90, the least amount a customer can spend on a pair of glasses ordered from us. Ms. Renee, you are the customer we had in mind when Zenni was first established to enable customers to order high-quality, stylish eyeglasses for extremely low prices. We are delighted to know that you are happy with the frame you selected on your most recent order, full-rim, square, plastic, translucent mist-colored frame 126012, that the prescription is accurate, that the glasses were easy to order, and the shipment was fast. We thank you again, Ms. Renee, for posting your gratifying review. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the ease of the ordering process and the assistance you received from our customer service representative regarding items on your prescription with which you were unfamiliar. We were sorry to learn that your eye doctor wrote out your prescription the way it would be understood by an optician, although when you are ordering glasses online, you in some respects become your own optician, insofar as you must read the prescription and enter the prescription and pupillary distance (PD) values correctly on our website. Therefore, we apologize for any confusion you experienced regarding the letters on the prescription. Insofar as you did not upload your prescription to the database record of your order, we do not see what the eye doctor wrote in the field for the left eye (OS) Cylinder and Axis, but we do see that you entered zeroes in these fields, as our representative presumably advised. Therefore, we want to assume that the eye doctor may have written DS in the OS Cylinder field, since DS stands for diopter simplex, which is one of the ways eye doctors indicate that there is no astigmatism in the eye, and that therefore, no astigmatism correction is needed. (The Cylinder and Axis combine to correct an astigmatism. If there is no Cylinder correction, there will be no Axis correction.) The other notation an eye doctor puts in the Cylinder field when no astigmatism correction is needed is SPH, which indicates that the cornea is spherical, since an aspheric cornea is the most common cause of an astigmatism. However, when customers who plan to order their glasses online see this SPH notation, they can become confused, since of course the correction for nearsightedness or farsightedness goes in the Sphere category of the prescription. Unfortunately, some customers have misinterpreted SPH in the Cylinder field as a direction to put the correction in the Sphere section of a prescription in the Cylinder field, too, and this has resulted in glasses with which the customer cannot see. We are pleased that you consulted with our customer service team to interpret this notation on your prescription, and we hope that this information is useful. Thank you again for posting your review.

Thank you so much, Mr. Don, for posting your complimentary Zenni review of your experience with the two pairs of eyeglasses on your most recent order. We are delighted to know that you received the glasses quickly and that you are happy with both pairs of glasses. Regarding the comment you made about the size of the lenses of these two pairs of glasses, we see that half-rim, rectangular, stainless-steel, gray frame 950412 has a 52-millimeter lens width, a 32 mm lens height, and a 138 mm frame width. The other frame, full-rim, rectangular, flexible-plastic, red frame 2018918, has a 52 mm lens width, a 35 mm lens height, and a 137 mm frame width. Your most recent previous order, o2384339391, placed on December 16, 2019, approximately one year before this most recent order, o3100366363, contains full-rim, square, stainless steel, brown frame 3214815, which has a 49 mm lens width, a 38 mm lens height, and a 133 mm frame width. It is good to know you are pleased with the size of the lenses on the glasses on your most recent order, and we are heartened to know that you recommended Zenni to two friends of yours. For more information about the dimensions of frame elements that we hope will be useful when you visit our website to shop for frames, we want to advise of the information we provide in an infographic found toward the middle of the bottom of every page of our website: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we thank you again for posting your very gratifying review. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the two orders you placed on December 3, 2020, o2522793821 and o3471245916. We are very sorry to read that these glasses are not working for you and your husband, and we apologize for any dissatisfaction you and he experienced as a result. We see that two of the pairs of glasses on these two orders have the same prescription and pupillary distance (PD) you have used on two orders you placed in 2019, one on November 13, 2019 (o2311292224), and the other one on November 14, 2019 (o2314133343). We see no notes in the database records of these two orders indicating that you had any issues with these glasses. In addition to the glasses with the prescription you used for the glasses on these orders, order o3471245916 also contains what we expect are the glasses you ordered for your husband, in rimless, titanium, gold frame 133714, with lens shape 359, with a lens width of 54 millimeters and a lens height of 33 mm. We see that these glasses were ordered as mid-range workspace progressive glasses, which are designed to provide good vision up to 10 feet away. We also see on the U.S. Postal Service website (usps.com) that your order o3471245916 was delivered to you on January 4, 2021, and that your order o2522793821 was delivered on December 24, 2020. This order was a little outside the 30-day warranty period, which starts the day the glasses are delivered, when you posted your review, but the review was posted on the 30th day after order o3471245916 was delivered, within the 30-day warranty period. Of course, we are going to extend the warranty period to cover the glasses in o2522793821, as well, and therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have handy copies of the prescriptions for you and your husband that you used to place the orders, because the customer service representative will ask you to read the prescriptions to them to confirm that they were entered correctly. If the pupillary distances (PDs) are not on the prescriptions, please be prepared to advise how they were obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescriptions and PDs correctly, we can invite you to return the glasses for inspections. We will email you the instructions to return the glasses for the inspections, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the orders, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card (o2522793821) or PayPal account (o3471245916) you used to pay for each order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order numbers in the subject line of the email, and in the body of the email please attach copies of the prescriptions. If the PDs are not on the prescriptions, please advise how they were obtained. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the glasses you received from us. We are delighted to know that you are pleased with the glasses and the way they fit, and we are especially gratified by your kind remarks about the anti-fog coating you chose for the glasses. Of course, with the necessity to wear masks to protect yourself and others from the coronavirus, and the fogging up of eyeglasses lenses as a result, we recognized the need to produce an effective anti-fog coating, and we are happy to know that you are satisfied with this anti-fog coating. We thank you again, Ms. Emily, for posting your heartening review. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much, Mr. Brock, for posting your very gratifying Zenni review of the glasses you have ordered from us, the quick shipping time, our easy-to-use website, and the stylish frames we offer. We particularly appreciate your acknowledgement of our program in which we give away free pairs of eyeglasses to first responders. We want to mention that we are also giving away 5,000 pairs of glasses with our new anti-fog coating to essential workers, since the requirement that we all wear masks causes eyeglasses lenses to fog up, and we have quickly developed our anti-fog coating in response to this crucial need. Mr. Brock, we thank you again for taking the time to post your complimentary remarks. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much, Ms. Carmen, for posting your very heartening Zenni review of the experience you had when you inadvertently entered the left eye (OS) Cylinder as +0.50 for four of the pairs of glasses on your order. Because this was a different value from the OS Cylinder entry on one of the other frames on the order, -0.50, we contacted you to confirm whether the prescription calls for +0.50 or -0.50. You confirmed that the prescription calls for -0.50 in the left eye (OS) Cylinder, so we changed the entries for the glasses for which you entered +0.50 and processed the glasses. We are very happy to know that you are pleased with the customer service you received and that you found the virtual try-on feature effective. Of course, we are delighted that you are also pleased with these glasses. We thank you again, Ms. Carmen, for posting your very gratifying review. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much, Ms. Ioana, for posting your enormously gratifying Zenni review. We were delighted to see that, since your first order on March 27, 2020, you have ordered 34 pairs of eyeglasses from us – 19 pairs on the first order, o2668199920, five pairs on the second order, o3162484239, and 10 pairs on your most recent order, o3473870092, placed on December 4, 2020. We are so happy to know that you love every one of these 34 pairs of glasses, and that you are happy with the price of the glasses, their quality, and the option to personalize the frames on the temple arms. As an additional measure of gratitude for your taking the time to post you heartening review, we are emailing you an item that we hope you will use on your next order with Zenni.

Thank you for posting your Zenni review of your experience ordering eyeglasses from us. We were sorry to read that you have spoken with customer service representatives who were unable to assist you in converting a multifocal prescription to single vision reading glasses, and we apologize for any dissatisfaction you experienced as a result. Insofar as you ask that we post a description of how to convert a multifocal prescription for single vision reading glasses, we were sorry to learn that you were unaware that we do provide this information on our website. Here is a link to an article in our Help Center that explains this: https://help.zennioptical.com/hc/en-us/articles/360009868213-How-do-I-order-single-vision-reading-glasses-. In addition, we want to advise of the column headed FREQUENTLY ASKED QUESTIONS, found on the left-hand side of every page of the Zenni website, toward the bottom of the page. You will see the subcategory Prescriptions, and if you click on Prescriptions, you will see that one of the articles under Prescriptions is Which reading glasses are best for me – Prescription vs Drugstore? This article also explains how to convert a multifocal prescription to single-vision reading glasses: https://help.zennioptical.com/hc/en-us/articles/360051429153-How-can-I-order-prescription-computer-reading-glasses-. To view this article, you will have to click on See all 18 articles, since it is not one of the first ones listed. This article explains how to reconfigure a multifocal prescription for computer vision on top, reading vision on the bottom of a pair of bifocals. We do not recommend ordering progressive glasses for this purpose, since the three blended focal fields preclude a crisp definition between the different prescription types – distance (driving), intermediate (computer), and near (reading) vision. You can also put your distance vision prescription in the top of the lens and your intermediate (computer) vision in the bifocal segment lens. We hope that this information is helpful, and we thank you again for posting your review.

Thank you for posting your Zenni review of our prices, our virtual try-on feature, and your desire for us to adopt a policy that enables customers to select several frames to try on at home for free. We were happy to read your complimentary remarks, although we were sorry to learn that you feel the virtual try-on feature is not as effective as you would like it to be. We see that on your November 28, 2020, order, you selected and ordered at half-price several frames-only to try on at home, which you subsequently returned to us for a refund of what you spent on the frames in the form of store credit to your Zenni account. Insofar as we do not have any plans to adopt a free try-on-at-home service, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-millimeter leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we thank you again for posting your review.

Thank you so much, Ms. Wyatt, for posting your very gratifying Zenni review. We are delighted to know that the glasses you ordered, in full-rim, round, acetate, translucent green frame 662824, are your favorite pair of glasses you have ever had. We are happy that you appreciate the color and shape of the frame, and of course the quality of the glasses. We were also pleased by you generous comments about ordering glasses on our website, and we are especially heartened to know that you used the Frequently Asked Questions column, which has many important answers to questions customers have about ordering. It is great that you found the Try On feature easy to use and accurate, and that you like having the ability to import your prescription and select a photochromic (auto-tinting) feature for your lenses, as well as an anti-reflective coating. Insofar as you mention that the glasses arrived one day past the 14-21-day delivery-time promise for Standard shipping to U.S. residences, and we saw at the U.S. Postal Service website that this order, placed on December 16, 2021, was delivered to you on January 7, 2021, the 22nd day after you placed it, even though you acknowledge that the post office was responsible for the late delivery, we are going to ask our lab to refund the $4.95 Standard shipping fee to the credit card you used to pay for it, insofar as the delivery was past the delivery-time promise. You should receive an email from our lab later tonight, confirming this $4.95 Standard shipping fee credit card refund with a transaction number. We hope that this refund resolves this matter to your satisfaction, Ms. Wyatt, and we once again thank you for the complimentary remarks in your review. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the glasses you received. We are sorry that we cannot find an order based on the information you provided, since the information you provided with your review refers to you, and you state in your review that your boyfriend purchased the glasses. Zenni purchases have a 30-day warranty period that starts the day the glasses are delivered. If these glasses are within this warranty period, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have the order number handy as well as a copy of your prescription your boyfriend used to place the order, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the pupillary distance (PD) is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the source of payment you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the standard progressive glasses you ordered from us, which we were sorry to learn did not work out for you. Consequently, we apologize for any dissatisfaction you experienced as a result. We regret that you could not see well through the reading portion toward the bottom of the lens, although our inspection found that the glasses were made correctly. Therefore, we would like to provide some information that we hope may provide some clarification of the issue. We use a style of progressive lenses called free form, which has a relatively narrow progressive reading corridor, approximately 12-14 millimeters wide, with no vision correction on either side of this progressive corridor. We advise customers to point their nose at what they are reading on their computer screen or in a book, magazine, or other document, rather than move their eyes from side to side. Moreover, the top of the progressive reading corridor is placed at 5 mm above the center line of the lens, with approximately 5-7 mm of intermediate (computer) vision starting at this point, with approximately 5-7 mm of near (reading) vision below that. The frame you selected, full-rim, rectangular, flexible-plastic, spring-hinged, black frame 2012421, has a lens height of 33 mm. This puts the top of the progressive reading corridor at approximately 21.5 mm up from the bottom, with the top of the reading section at approximately 5-7 mm below this. When customers have reported problems using the reading section of the progressive reading corridor, and they have selected lenses with lens heights of 30-34 mm, we have found that selecting another pair of glasses with a taller lens, perhaps one 35-40 mm high, will put the reading section of the progressive reading corridor higher on the lens, where the customer can more effectively use it. We are sorry that this pair of glasses did not work out for you, but it is good to know that you were satisfied with the single-vision polarized sunglasses you ordered on September 1, 2020, and the progressive glasses you ordered on November 22, 2016. These progressive glasses were in full-rim, rectangular, acetate, spring-hinged black frame 612921, which has a lens height of 35 mm. Perhaps the taller lens in these glasses placed the near-vision section of the progressive reading corridor where you could use it effectively. We thank you again for posting your review, and we hope that you will place subsequent orders for single-vision glasses, and that you will try progressive glasses again, with a frame that has a taller lens height.

Thank you for posting your gratifyingly complimentary Zenni review of the glasses you have ordered from us. We were delighted to read that you are happy with the glasses that you have received. However, we were sorry to learn that one of the pairs of glasses on your most recent order, o3430346426, placed on November 23, 2020, does not fit you well. Consequently, we apologize for any disappointment you experienced as a result. The two pairs of glasses on this order have two different sizes. Full-rim, rectangular, acetate, spring-hinged, purple frame 4441817 has a frame width of 141 millimeters, while full-rim, rectangular, acetate, spring-hinged, purple tortoiseshell frame 4420317 has a frame width of 132 mm. Your most recent previous order, o2079472824, placed on November 21, 2019, has full-rim, cat-eye, acetate, spring-hinged, tortoiseshell-and-pink ombre frame 4434139, with a frame width of 140 mm. Your order prior to that one, o1906391933, placed on May 26, 2019, has full-rim, square, TR (flexible-plastic), pink with black, white, and lavender temple arms 245017, with a frame width of 136 mm. Your order prior to that one, o1648805684, placed on February 20, 2019, has full-rim, cat-eye, acetate, spring-hinged, purple, green, and pink frame 187717, with a frame width of 135 mm. We do not know which frames fit you well and which need to be adjusted, but if you have an issue with either pair from the most recent order, o3430346426, we want to confirm that this order, which was delivered to you on December 7, 2020, according to the U.S. Postal Service, is only one week outside its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we will be happy to extend this warranty period for you as a customer service gesture. if you are unable to adjust the frame that does not fit you well and you would like to return it for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for it – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you prefer, as well as emailing you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the refund option you prefer. However, regarding the adjustment of your glasses, we want to recommend an infographic found toward the middle of the bottom of every page of our website, How to Adjust Your Eyeglasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses. In addition, since you mention issues regarding pupillary distance (PD) measurement, we see that you used a single PD value, 63 mm, on your first and fourth orders, while you used the dual PD of 31 mm (right eye) and 32 mm (left eye) on the second and third orders. We hope that you were able to see well with the glasses on all these orders, but we do recommend using the dual PD option when you have different PD values for each eye. When you enter the single PD of 63 mm, our lab will make the glasses with 31.5 mm as the PD of each eye, which is close to the individually measured PDs for each eye, so we expect and hope that the single PD is not an issue that affects your vision. We want to mention another infographic found in the same column as the How to Adjust Your Eyeglasses infographic, How to Measure Your PD: https://www.zennioptical.com/measuring-pd-infographic. Also, in the How To Videos column next to the Infographics column, we have a how-to video explaining How to Measure Your PD: https://www.zennioptical.com/c/how-to#howto-measure-pd. We hope that these infographics and this how-to video are helpful, and if you do want to return one of the pairs of glasses from the most recent order, we very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Nevertheless, we thank you again for your very favorable review.

Thank you for posting your Zenni review of the shipping time of your eyeglasses order for your husband. We were sorry to read that the order, placed on December 26, 2020, was mailed to you on January 13, 2021, but according to the tracking information at the U.S. Postal Service website, the glasses were still in transit on January 21, 2021, 26 days after you placed the order, and beyond the 14-21-day delivery-time promise for Standard shipping to U.S. residences. We hope that your confidence that your order will be delivered soon is confirmed by the post office, but meanwhile, because the order is late, we are going to ask our lab to refund the $4.95 Standard shipping fee to the credit card you used to pay for the order. You should receive an email from our lab later tonight, confirming this $4.95 Standard shipping fee refund to the credit card you used to pay for the order. We trust that this provides a measure of amelioration for this matter, and of course we hope that you and your husband are pleased with his glasses when they are delivered.

Thank you for posting your Zenni review of the eyeglasses order that we were sorry to read was stolen. Consequently, we apologize for any dismay you and your daughter experienced as a result. We want to confirm, and we believe that you were apprised of this, based on the note in the database record of your December 13, 2020, order, o3493232420, that we are remaking these glasses in a new order, o3554172914. We are also sorry that, due to the pandemic, the faster shipping options, Priority and Express, are temporarily unavailable, and we also apologize for any disappointment you and your daughter experienced as a result. Nevertheless, we will make this eyeglasses order and send it to you as quickly as we can.

Thank you for posting your Zenni review of the order you initially placed for two pairs of eyeglasses. We were sorry to learn that you posted your review before the $79.90 refund was issued for the second pair of glasses, on December 28, 2020. Consequently, we apologize for any dissatisfaction you experienced as a result. We trust that this matter is now resolved to your satisfaction.

Thank you for posting your Zenni review of the shipping time of your most recent eyeglasses order. We are sorry that this order, placed on November 28, 2020, has not yet been delivered to you, and we apologize for any dissatisfaction you experienced as a result. According to our shipping partner Landmark Global, when we entered the tracking number, LTN135898620, in the tracking window of their website (https://track.landmarkglobal.com/?search=LTN135898620), they provided no more recent update than that the glasses were in transit as of December 17, 2020. When we looked up the Canada Post tracking number (4001225035973199) on the Landmark Global website (https://www.canadapost.ca/trackweb/en#/search?searchFor=4001225035973199), we saw that Canada Post states that the glasses are in transit as of today, December 23, 2020, and that they estimated delivery will be on December 29, 2020. Insofar as this order was placed with Standard shipping to Canada, for $6.95, which comes with a delivery time promise of 14-21-days from the date the order was placed, and since today is the 25th day after the order was placed, we are asking our lab to refund the $6.95 Standard shipping fee to the credit card you used to pay for the order. You should receive an email from our lab later tonight, confirming this $6.95 Standard shipping fee refund with a transaction number. We thank you again for posting your review, and of course we hope that you do receive the glasses by December 29, 2020, and that when you do, you will be satisfied with them.

Thank you for posting your Zenni review of the delayed shipment of your eyeglasses order, which was placed on November 27, 2020, but as of today, December 23, 2020, the U.S. Postal Service website states that as of December 11, 2020, the glasses were in transit and they will be late. We are very sorry that the delivery of your glasses will be late, and we apologize for any dissatisfaction you experienced as a result. We want to confirm that, if you still do not have the eyeglasses by January 4, 2020, please telephone Zenni Customer Service, at 1-800-211-2105, and we will issue a remake of this eyeglasses order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise that you have not yet gotten these glasses. Meanwhile, insofar as today is the 26th day after you placed this order with Standard shipping for $4.95, which comes with a 14-21-day delivery-time promise, we are going to ask our lab to refund the $4.95 Standard shipping fee to the credit card you used to pay for the order. You should receive an email from our lab later tonight, confirming this $4.95 Standard shipping fee refund with a transaction number. We very much hope that you receive your eyeglasses soon, but if you do not, please contact us after January 4, 2020, and we will issue a remake of this eyeglasses order. We hope that you receive the eyeglasses, but if you do not, we will be eager to hear from you, so that we may resolve this matter to your satisfaction with a remake of the glasses.

Thank you so much for posting your very gratifying Zenni review, in which you complimented our filling your strongly nearsighted prescription in the frame you carefully selected – full-rim, rectangular, plastic, black frame 234321, with a 51-millimeter lens width. We salute the research you did to determine the frame and lens type, the 1.74 high-index lens, that would be the optimum for your prescription. We thank you again for posting your review, which we are sharing with our entire Zenni team, so that we all may bask in the knowledge that we filled your difficult prescription effectively. In addition, we hope that you and your family members have a happy – and safe! – holiday season.

Thank you for posting your Zenni review of the shipping time of your order. We were sorry to learn that the glasses will not be delivered to you by Christmas, Friday, December 25, 2020, and we apologize for any dissatisfaction you experienced as a result. Nevertheless, after you contacted us yesterday, December 21, 2020, to request that the delivery address for your eyeglasses order be changed, we changed the shipping address accordingly and emailed you confirmation of this change yesterday. Insofar as the glasses will be delivered to you after Christmas, this will be past the 14-21-day delivery-time promise for Standard shipping to U.S. locations. Therefore, we are asking our lab to refund the $4.95 Standard shipping fee to the PayPal account you used to pay for the order. You should receive an email later tonight from our lab, confirming this $4.95 Standard shipping fee refund with a transaction number. We thank you again for posting this review, and we hope that you will be pleased with the glasses when you receive them. We also hope that you and your family have a happy – and safe! – holiday season.

Thank you for posting your Zenni review of the shipping time of your order. We were sorry to learn that the delivery of your eyeglasses order will occur past the 14-21-day delivery-time promise for Standard shipping to U.S. locations, insofar as this order, which was placed on November 27, 2020, and which the U.S. Postal Service website advises that as of today, December 22, 2020, the glasses have just arrived at the postal service facility in Huntsville, Alabama. Consequently, we apologize for any dissatisfaction you experienced as a result. Therefore, we are asking our lab to refund the $4.95 Standard shipping fee to the credit card you used to pay for the order. You should receive an email later tonight from our lab, confirming this $4.95 Standard shipping fee refund with a transaction number. We thank you again for posting this review, and we hope that you will be pleased with the glasses when you receive them. We also hope that you and your family have a happy – and safe! – holiday season.

Thank you for posting your Zenni review of the frames you ordered from us. We were sorry to read that these frames are too small for you, and we apologize for any disappointment you experienced as a result. We were surprised to read that the two frames you selected – full-rim, aviator, stainless steel gray frame 419012, with a frame width of 140 millimeters, and full-rim, aviator, flexible plastic, translucent orange frame 232915, with a frame width of 142 mm – were also the frames you selected on your April 18, 2020, order, although the translucent aviator frame on that order was model 232912, the same frame as 23915 but in brown. We see no notes in the database record of that order indicating that you contacted us about the size of these frames. However, the most recent purchase is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you would like to return these two frames for one of our refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the refund option you prefer. If you select the 100 percent store credit refund, and you would like to use the store credit toward the purchase of two new pairs of glasses that will fit you well, we want to recommend the instructions we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size (https://www.zennioptical.com/measure-eyeglass-frame-size-how-to). This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-millimeter leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We hope that this information is helpful and we very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the prescription in the right lens of the bifocal glasses you ordered from us. We were very sorry to read that your vision through the right lens is blurry, and we apologize for any dissatisfaction you experienced as a result. We do not see any previous order you have placed with us, so we cannot compare the pupillary distance (PD) and prescription you used on this order with those on a previous order that contained glasses with which you could see well. However, this order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the shipping time of your eyeglasses order. We were sorry to learn that the glasses, which were ordered on November 25, 2020, were delivered to you today, December 21, 2020, five days past the 14-21-day delivery-time promise for Standard shipping to U.S. residences, and we apologize for any disappointment you experienced as a result. Of course, we are delighted to know that you are pleased with the glasses, but since the order was late, we are going to refund the $4.95 Standard shipping fee to the credit card you used to pay for the order. You should receive an email from our lab later tonight, confirming the $4.95 Standard shipping fee refund to your credit card with a transaction number. We hope that this refund provides a small measure of amelioration for the lateness of the delivery, and we also hope that you and your family have a happy – and safe! – holiday season.

Thank you for posting your Zenni review of the shipping time of your eyeglasses order. We were sorry to learn that the glasses, which were ordered on November 28, 2020, were delivered on December 20, 2020, one day past the 14-21-day delivery-time promise for Standard shipping to U.S. residences, and we apologize for any disappointment you experienced as a result. Of course, we hope that you are pleased with the glasses, but since the order was late, we are going to refund the $4.95 Standard shipping fee to the PayPal account you used to pay for the order. You should receive an email from our lab later tonight, confirming the $4.95 Standard shipping fee refund to your PayPal account with a transaction number. We hope that this refund provides a small measure of amelioration for the lateness of the delivery, and we also hope that you and your family have a happy – and safe! – holiday season.

Thank you for posting your Zenni review of the shipping time of your most recent eyeglasses order, placed on November 30, 2020. We were sorry to read that you are dismayed by the delivery time of this order, and we apologize for any disappointment you experienced as a result. We see that the U.S. Postal Service website advises that these glasses were delivered to you on Saturday, December 19, 2020, within the 14-21-day delivery-time promise for Standard shipping to U.S. residences. We were glad to see that the glasses were delivered, and we hope that you are satisfied with them. We also hope that you and your family have a happy – and safe! – holiday season.

Thank you for posting your Zenni review of the shipping time of your eyeglasses order. We were sorry to learn that the glasses will be delivered past the 14-21-day delivery time promise for Standard shipping to U.S. residences, and we apologize for any dissatisfaction you experienced as a result. We looked up the tracking number for this order, 9400136206444410343406, at the U.S. Postal Service website, which advises that, as of today, the glasses arrived at the postal service facility at Jeffersonville, Indiana, from which it will be delivered to you. However, insofar as you placed this order on November 29, 2020, we are going to ask our lab to refund the $4.95 Standard shipping fee to the Apple Pay account you used to pay for this order. You should receive an email from our lab later tonight, confirming this $4.95 Standard shipping fee refund with a transaction number. We trust that this refund will provide a small measure of amelioration for the late shipment, and of course we hope that you receive the glasses soon, and that when you do, you will be satisfied with them.

Thank you for posting your Zenni review of the eyeglasses you ordered on September 28, 2020, and according to the U.S. Postal Service website, received on October 16, 2020. We were sorry to read that you felt it took too long to receive these glasses, and we apologize for any disappointment you experienced as a result. Nevertheless, we want to confirm that this order was placed with Standard shipping for $4.95, which comes with a 14-21-day delivery-time promise, so we can confirm that this delivery was not late. Nevertheless, we were sorry to learn that you were dissatisfied with the gray photochromic (auto-tinting) feature you selected for these glasses. We were also sorry to read that you do not know how to take a photograph of the lenses after they have darkened in the sunlight, so that you could provide this photo to us so we could discern whether the lenses are darkening properly. Since you initially contacted us about these glasses within the 30-day warranty period, which starts the day the glasses are delivered, we want to confirm that, since you are unable to take a picture of the lenses, you may return these glasses to us for an inspection. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with an email containing the instructions to return the glasses from this order for an inspection of the photochromic feature. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the glasses from your order o3306115955. We will also email you a prepaid mailing label to use for return postage. Nevertheless, it is good that we see no notes in the database records of your two subsequent orders, which suggests that you have had no issues with these glasses. However, we very much hope to hear back from you regarding the glasses in order o3306115955, so that we may inspect the photochromic feature and, if we find that it is faulty, remake these glasses for you for free. If we see no issues with the photochromic feature, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for them. We trust that when we receive these returned glasses, we will be able to resolve this matter to your satisfaction, with a remake or one of these two refund options.

Thank you for posting your Zenni review of the glasses you most recently received from us. We were sorry to learn that you could not see well through the left lens of the glasses, and we apologize for any dissatisfaction you experienced as a result. Insofar as you confirmed that you entered the prescription and pupillary distance (PD) correctly for these glasses, we are going to make a customer service exception to honor your request for a 100 percent refund of the price of these glasses to the credit card you used to pay for them. On December 11, 2020, we emailed you the instructions to return the glasses for a 50 percent credit card refund and the prepaid mailing label to use for return postage. We were sorry to read that you did not get the return-instructions email. Therefore, we are emailing you the instructions again, but we are confirming that we will issue a 100 percent refund, $93.92, when we have received the returned glasses. We trust that this 100 percent refund will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the glasses you ordered for your husband. We were sorry to learn that the glasses are not working for him, and we apologize for any dissatisfaction you and he experienced as a result. We see three pairs of glasses ordered with a prescription and pupillary distance (PD) that are not on any of the three previous orders you placed with us. The other pair of glasses on this order has a prescription and PD that are the same as those entered on the previous three orders. Based on the frames that were selected for the glasses on these orders, we believe that the nearsighted prescription entered for full-rim, cat-eye, acetate, spring-hinged pink and tortoiseshell ombre frame 4442719 is your prescription. This order was delivered to you on November 19, 2020, and since you posted your review on December 15, 2020, at this time it was within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. When you call, please have available a copy of your husband’s prescription that you used for the other three pairs of glasses on this order, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered your husband’s prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made these three pairs of glasses incorrectly, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds that we made them correctly, we can issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of your husband’s prescription. If the PD is not on the prescription, please advise how it was obtained. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the delivery time of your glasses. We understand that you had been waiting for your glasses, which you ordered on November 26, 2020, and which the U.S. Postal Service website confirmed were delivered on December 17, 2020, the 21st day after you placed the order, and within the 14-21-day delivery time promise that comes with Standard shipping to U.S. locations. Nevertheless, we were sorry to learn that you had ordered single-vision glasses when, as you advised to our customer service representative, you had intended to order bifocals. Consequently, we apologize for any dissatisfaction you experienced as a result. Nevertheless, it is good to know that we restored to your Zenni account the $60.80 in store credit you had used to pay for these glasses. We trust that this store credit restoration resolves this matter to your satisfaction. In addition, we hope that you and your family have a happy – and safe! – holiday season.

Thank you for posting your Zenni review of the shipment of your eyeglasses order. We were sorry to read that you have not yet received your eyeglasses order, and we apologize for any dissatisfaction you experienced as a result. We looked up the tracking number, 9400136206444390151084, at the U.S. Postal Service website, usps.com. We saw that the post office reported an alert on December 17, 2020, advising that the glasses were returned to us on this date because of an incomplete address. We see that the shipping address you used on this order, 1420 8th St. / Apt. 214 / Tuscaloosa, Alabama 35401, looks complete, so if you want to advise that we resend the package there, and possibly provide special instructions for the mail carrier, or if you want to provide an alternative shipping address, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise if you would like to provide special delivery instructions for the current shipping address, or to change something on the current shipping address, or provide an alternative shipping address. Meanwhile, insofar as this order has not met the 14-21-day delivery-time promise for Standard shipping to U.S. residences, we are asking our lab to refund the $4.95 Standard shipping fee to the credit card you used to pay for the order. You should receive an email from our lab later tonight, confirming the $4.95 Standard shipping fee refund with a transaction number. We hope that this refund provides a small measure of amelioration for this matter, and regarding the redelivery, we very much hope to hear back from you, so that we may redeliver the glasses to you to the same address with special instructions, or a corrected address, if there were any errors on this one, or an alternative address, so that you may receive this eyeglasses order. We hope that these steps will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses order you placed on November 29, 2020, but have not yet received. We are sorry to read that you have not yet gotten these glasses, and we apologize for any dismay you experienced as a result. We want to confirm that this order, placed with standard shipping, for $4.95, comes with a 14-21-day delivery-time promise. Unfortunately, due to shipping delays caused by the pandemic, we have suspended our faster delivery methods, since we cannot be sure we could meet those delivery-time promises. Nevertheless, we want to advise that the U.S. Postal Service website stated that as of Wednesday, December 16, 2020, they expect that this order will be late, which it would be if the glasses are not delivered to you by December 20, 2020, a Sunday, when the post office does not deliver. Therefore, we are asking our lab to refund the $4.95 Standard shipping fee to the PayPal account you used to pay for this order. You should receive an email later tonight from our lab, confirming this $4.95 Standard shipping fee refund with a transaction number. We trust that this resolves this matter to your satisfaction, and of course we hope that you will get the glasses early next week.

Thank you for posting your Zenni review of the progressive glasses you have received from us. We were happy to read that you have had good experiences ordering your glasses on our website, and that you are happy with the way the glasses you ordered fit you. However, we were sorry to learn that the 12-14-millimeter-wide progressive reading corridor does not provide sufficient intermediate (computer) and near (reading) vision for you to use the progressive glasses effectively, and we apologize for any dissatisfaction you experienced as a result. We see that on your most recent order, placed December 17, 2020, most of which you paid for with the store credit we issued after you returned the order you placed on November 24, 2020, which had three pairs of standard progressive glasses, you ordered one pair of bifocals, one pair of standard progressives, and one pair of mid-range workspace progressive glasses. We hope that you will be satisfied with these glasses when you receive them, and we thank you for posting your review. We also hope that you and your family have a happy – and safe! – holiday season.

Thank you for posting your Zenni review of the eyeglasses order you placed on November 30, 2020, but have not yet received. We are sorry to read that you have not yet gotten these glasses, and we apologize for any dismay you experienced as a result. We want to confirm that this order, placed with standard shipping, for $4.95, comes with a 14-21-day delivery-time promise. Unfortunately, due to shipping delays caused by the pandemic, we have suspended our faster delivery methods, since we cannot be sure we could meet those delivery-time promises. We want to confirm that your order would be late if it is delivered after Monday, December 21, 2020, which is the date that the U.S. Postal Service website estimates as the delivery date. However, if you still do not have your order by Tuesday, December 22, 2020, please contact us, at 1-800-211-2105, provide the order number, and we will refund the $4.95 Standard shipping fee to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, found at the lower right-hand side of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise that you have not yet received the glasses by December 21, 2020, and we will be happy to issue this $4.95 Standard shipping fee refund. We hope that you will receive this order by December 21, 2020, but if you do not receive the order by this date, we hope that this refund will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the glasses you ordered. We were sorry to read that you dislike the quality of the frame and the prescription in the lenses, and we apologize for any dismay you experienced as a result. This purchase is only almost a week beyond its 30-day warranty period, which starts the day the glasses were delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the pupillary distance (PD) is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the shipping time of your most recent eyeglasses order. We were sorry to read that you have been disappointed in the delivery time of your order, and we apologize for any dismay you experienced as a result. Nevertheless, we see on the U.S. Postal Service website that the glasses were delivered to you on December 16, 2020. We hope that you are pleased with the glasses, and we trust that their delivery – within the 14-21-day delivery-time promise for Standard shipping – resolves this matter to your satisfaction.

Thank you for posting your Zenni review of the shipment of your eyeglasses order. We were sorry to learn that although you were initially apprised that your glasses would be delivered to you by December 7, 2020, the eyeglasses order was not delivered to you until December 16, 2020. Consequently, we apologize for any dismay you experienced as a result. We want to confirm that the only delivery method we currently have, due to delays caused by the pandemic, is Standard shipping, for $4.95, which comes with a 14-21-day delivery-time promise. Insofar as this order was placed on November 25, 2020, we can confirm that the order was delivered to you on the 21st day, the last day of delivery before the order would be late. We hope that you are pleased with the glasses, and we also hope that you and your family have a happy – and safe! – holiday season.

Thank you for posting your Zenni review of the delivery time of your eyeglasses order. We were sorry to read that you have not yet gotten these glasses, and we apologize for any dismay you experienced as a result. The U.S. Postal Service website advises that as of December 6, 2020, the eyeglasses order is in transit and will arrive late. Consequently, on December 15, 2020, we refunded the $4.95 Standard shipping fee to the credit card you used to pay for the order. If there is no update on the U.S. Postal Service website by Monday, December 28, 2020, and you still do not have the order, please contact us, at 1-800-211-2105, provide the order number, and we will remake the order for you. We hope that you do receive the glasses before this, or that there is a more recent update on the post office’s website, but if not, please let us know. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, found at the lower right-hand side of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise that you have not yet received the glasses and that there is no update on the post office’s website. We trust that remaking the glasses if you do not receive the order will resolve this matter to your satisfaction.

Hi, thank you for posting your Zenni review of the shipment of your eyeglasses. First, we want to apologize for inadvertently replying to your review with a note that was intended for a different Zenni customer. We are very sorry for this lapse. Nevertheless, we want to advise that the U.S. Postal Service website confirms that the glasses were delivered to you today, and we hope that you will be satisfied with them. However, insofar as you placed this order on November 18, 2020, and the glasses were delivered to you today, this delivery is beyond the 14-21-day delivery-time promise for Standard shipping. Therefore, we are asking our lab to refund the $4.95 Standard shipping fee to the PayPal account you used to pay for this order. You should receive an email later tonight from our lab, confirming this $4.95 Standard shipping fee refund with a transaction number.

Thank you for posting your Zenni review of the full-rim, square, plastic, translucent pink glasses you ordered from us. We were happy to learn that you are pleased with the glasses, which have a frame width of 134 millimeters, but we were sorry to read that they do not fit you well, and that you are getting red marks on your nose and experiencing headaches from wearing the glasses. Consequently, we apologize for any dismay you experienced as a result. We want to advise that these glasses can be adjusted, so that the two rims can be pulled apart, so that the bridge, which is 22 mm wide, does not press against the sides of your nose so tightly. Here is the link to our How to Adjust Your Glasses infographic, found toward the middle of the bottom of every page of our website, which has instructions describing how to adjust an eyeglasses frame: https://www.zennioptical.com/how-to-adjust-your-eyeglasses. We hope that this information is helpful.

Thank you for posting your Zenni review of the single-vision sunglasses you ordered on October 29, 2020, in order **, in full-rim square plastic blue frame 126016, with a 1.67 high-index lens that included the Blokz™ blue-light-blocking feature and a dark gray tint with a mirror finish on the lenses. We were sorry to read that you could not see well through the right lens of these sunglasses, although you confirm that your vision through the left lens is fine. Consequently, we apologize for any disappointment you experienced as a result. We were also sorry to read that the customer service representative with whom you spoke invited you to return these glasses for an inspection of the prescription. We are sorry for this because the prescription you provided confirms that, unfortunately, the right eye (OD) Cylinder value is -0.25, not -2.50, which is the incorrect value you entered for the single-vision sunglasses from order **, as well as for the standard progressive glasses in order **, placed on November 5, 2020, in full-rim rectangular plastic gray frame 124512 and the 1.67 standard progressive lenses that also included the Blokz™ blue-light-blocking feature. We are very disturbed that neither customer service representative with whom you spoke advised that the OD Cylinder was entered incorrectly, and we profusely apologize for these lapses in service. We want to confirm that we received the returned sunglasses from order ** today, November 18, 2020, and we received the returned progressive glasses from order **, yesterday, November 17, 2020. Since the prescription was entered incorrectly on both orders, we will not inspect the glasses from these two orders. We can instead offer you one of the two refund options we provide when customers return glasses for which they entered an incorrect prescription – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with the refund option you prefer for these two pairs of glasses. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order numbers in the subject line of the email, and in the body of the email please advise of the refund option you prefer for these two pairs of glasses. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.