Zenni Optical Reviews

Thank you for posting your Zenni review of the standard progressive eyeglasses you ordered from us, which you returned for an inspection because you could not see well with them. As we advised in our response to your Sitejabber review, we were sorry to read that you could not see well with these eyeglasses, and we apologize for any dissatisfaction you experienced as a result. We are also sorry to advise that our inspection of the glasses found that we made them correctly, and we also apologize that our inspection results do not match your experience wearing the glasses. As we emailed you after we completed the inspection yesterday, November 18, 2021, we can return the eyeglasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. Therefore, please respond to the email we sent you asking you which option you prefer, or please telephone Zenni Customer Service, at 1-800-211-2105, and advise the customer service representative whether you want us to return the glasses or issue the 100 percent store credit refund or the 50 percent credit card refund. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us, by clicking the button labeled Support, at the lower right-hand corner of any page of the Zenni website. Once again, we are sorry that you could not see well with these eyeglasses, and we look forward to either returning them to you or issuing one of the two refund options.

Thank you for posting your Zenni review of the photochromic (light-sensitive, auto-tinting) eyeglasses you ordered for your husband, in full-rim, browline, mixed-material, black and gold frame 195421, with a frame width of 144 millimeters, which we were sorry to read are not turning dark in the bright sunlight, unlike the eyeglasses you ordered for yourself in full-rim, round, plastic, black and lavender frame 126921, with a frame width of 134 mm, as the picture you provided indicates. Consequently, we apologize for any dissatisfaction you and your husband experienced as a result. However, we were even more sorry to read that you both were seriously injured in a car accident, and of course we want you to know that we wish you both a speedy recovery. Insofar as you both sustained injuries in this car accident, and since you are longtime, valued Zenni customers, we are going to make a customer service exception on your behalf to ask our lab to issue a 100 percent refund of the price of the photochromic glasses in frame 1954121, $44.95, to the credit card you used to pay for the order. You will not have to return these glasses to us to obtain this refund. Moreover, you should receive an email from our lab later tonight or tomorrow, confirming this $44.95 credit card refund with a transaction number. In addition, we see that yesterday, November 18, 2021, you placed a new order, o4266914197, for amber sunglasses and clear glasses for your husband, and gray sunglasses for you. We hope that you and your husband will be happy with these glasses when you receive them, and once again, we offer our sympathy to both of you for the injuries you sustained, and our hopes that you both recover speedily and completely.

Thank you for posting your Zenni review of the shipping time of your eyeglasses order, and your satisfaction with the order process, our Virtual Try-On feature, and the styles of frames we offer. We were sorry to learn that you have not gotten any recent shipping updates, and we apologize for any dismay you experienced as a result. We want to confirm that, when we looked up the tracking number of your order, 9400136895232556572198, at the U.S. Postal Service website, usps.com, the post office states that the glasses are out for delivery today, between 10:30 a.m. and 12:30 p.m. Insofar as today is the 18th day after you placed the order, we also want to confirm that if the glasses are delivered to you today, they will be delivered within the 14-21-day delivery-time promise for Standard shipping to U.S. residences. However, if the order is not delivered to you by November 20, 2021, and they do not arrive until November 22, 2021, or after, as confirmed by the post office website, the order’s delivery will be outside the 14-21-day delivery-time promise, and in this instance we will be happy to refund the $4.95 Standard shipping fee to the credit card you used to pay for the eyeglasses order, if you telephone Zenni Customer Service, at 1-800-211-2105, and advise of the late delivery. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o971843032, in the subject line of the email, and in the body of the email please advise that the glasses arrived after the 21st day after you placed the order. We will be happy to refund the shipping fee to your credit card. Nevertheless, we hope that you will receive these three pairs of glasses today, and we also hope that when you do, you will be happy with them.

Thank you for posting your Zenni review of the anti-fog anti-reflective coating you selected for your lenses, which we were sorry to read is not working for you. Consequently, we apologize for any dissatisfaction you experienced as a result. We want to advise that we have information explaining how to use the anti-fog anti-reflective coating here, https://www.zennioptical.com/anti-fog-glasses and here, https://www.zennioptical.com/help/?a=How-does-anti-fog-coating-get-rid-of-glasses-fog---id--7JNenyOxSJu_Midtj4azmQ. We hope that you find this information helpful. In addition, since you mention that you would like instructions explaining how to improve the fit of your frame – full-rim, oval, plastic, floral frame 127339, with a frame width of 129 millimeters – here is an infographic, found toward the middle of the bottom of every page of our website, that explains How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses. We hope that the information provided in these links is helpful. However, insofar as this order is within its 30-day warranty period, which starts the day the glasses are delivered, if you still cannot get the anti-fog feature to work, and if you cannot adjust the frame so that it will fit you well, we want to advise that you may return the glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If you would like to pursue one of these return options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4251204011, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the two orders for eyeglasses you placed with us. Your first order, o4190779296, placed on September 30, 2021, included two pairs of what appear to be single-vision distance glasses, each with the same prescription and pupillary distance (PD). Your second order, o4262445047, placed on October 30, 2021, included one pair of what appears to be single vision reading glasses, since you lowered the PD you entered on the previous order, 66 millimeters, to 63 mm, and although you did not include your astigmatism correction for these glasses, as you did for the glasses on your previous order, you entered +1.50 on the Spheres. We were sorry to read that none of these three pairs of glasses worked out for you, and we apologize for any dissatisfaction you experienced as a result. Since you mention that you hope we can do something with the glasses for someone else upon the return of these glasses, we want to confirm that each pair of eyeglasses we manufacture is a brand-new, custom-made medical device that we either discard or donate if the glasses are returned to us. However, insofar as both orders were within their respective 30-day warranty periods when you posted your review, we want to advise that, if you would like to return the glasses from these orders for an inspection, to determine whether we made them correctly (although an incorrect prescription for the glasses in o4262445047 would preclude the inspection), we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place order o4190779296 handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescriptions and PDs correctly, we can invite you to return the two pairs of glasses from this order, as well as the pair of reading glasses from the second order, for an inspection, although if you confirm that the single-vision reading glasses you ordered were for you, and you did not enter your astigmatism correction (the Cylinder and Axis values), this pair of glasses will not be eligible for an inspection, only one of our refund options. We will email you the instructions to return the glasses for the inspection, or the refund option you select, and we will also email you a prepaid mailing label to use for return postage. If you confirm that you entered the prescriptions and PDs correctly, and our inspection finds that we made the glasses from o4190779296 incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the orders, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for o4190779296, and a 100 percent store credit refund or a 50 percent credit card refund for what you spent on order o4262445047. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order numbers, o4190779296 and o4262445047, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the PayPal account you used to pay for o4190779296, and a 100 percent store credit refund or a 50 percent refund to the credit card you used to pay for order o4262445047. We will email you the instructions to return the glasses for the inspection or the refund option or options you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the most recent order you placed, for standard progressive eyeglasses. The prescription and pupillary distance (PD) you entered match those items on the eyeglasses from your most recent previous order, o4096577809, which you returned because the frame was too small, according to the notes in the database record of that order. You posted this review during order o4207866829’s 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue the refund option that is available for an order that was paid for with a combination of store credit and funds from a credit card – a 100 percent refund in the form of store credit of the amount that was paid for with the credit card, minus the $4.95 Standard shipping fee, which we do not refund in a situation such as this, and a 50 percent refund of the amount of store credit that was used to the credit card used to pay for part of the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4207866829, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the previously outlined refund option. We will email you the instructions to return the glasses for this refund, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the glasses you most recently received from us. We were happy to learn that you are very pleased with the fit of the frame and the value of the glasses, but we were sorry to read that you feel that the prescription seems a bit strong. Consequently, we apologize for any disappointment you experienced as a result. We see that you used a different pupillary distance (PD) and prescription on this order from those on the most recent previous order you placed, o3453465674, on November 26, 2020. You posted this review during order o4198469197’s 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you would like to return the glasses for an inspection, so that we may determine whether we entered the prescription in the lenses correctly, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4198469197, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of an eyeglasses order you placed for which you were charged, but which you advise was not placed. We were sorry to read that you placed an order for which you were charged but the order was not placed, and we apologize for any dissatisfaction you experienced as a result. We do not see any picture of the charge along with this Consumer Affairs review, and we apologize that this item is not viewable. We see two orders you placed with us, o4208804711, placed on October 13, 2021, and o4239391702, placed on October 20, 2021. The U.S. Postal Service confirms on their website, usps.com, that order o4208804711 was delivered to you on October 23, 2021, and that o4239391702 was delivered to you on October 30, 2021. If neither of these is the order about which you posted your review, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. If there is an order number for the order about which you wrote this review, please provide this order number to the customer service representative who answers. In addition, please be prepared to provide the documentation you advise was included in your Consumer Affairs review, which we are also sorry to confirm that we did not see on the Consumer Affairs website. Nevertheless, we will be eager to receive this documentation if you email it to us at service@zennioptical.com, and if you advise the customer service representative who answers when you telephone us that you have emailed this information to us, we will be eager to research it, and if we see a charge for an order that was not placed, we will of course refund it to the source of payment, perhaps a PayPal account, which is what you used to pay for your two orders. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website, and you may include this documentation in a text to our Chat representative. We are eager to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the second order for eyeglasses you placed with us, o4170154670, placed on October 8, 2021, and according to the website of the U.S. Postal Service, usps.com, delivered to you on October 18, 2021. However, we were sorry to read that you did not receive these glasses, and we apologize for any dismay you experienced as a result. Therefore, we will ask our lab to remake this eyeglasses order for you. You should receive an email from us later tonight or tomorrow, confirming that we are remaking these eyeglasses for you for free. We trust that this remake of the eyeglasses order you did not receive will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the three pairs of eyeglasses you ordered from us – the first two pairs as near-range workspace progressive glasses, which provide good up-close vision up to approximately three feet away, and the third pair as standard progressive eyeglasses. We were sorry to read that the first two pairs did not have the prescription you wanted, and we apologize for any misunderstanding you experienced when you placed the first two orders. Insofar as we issued a 100 percent refund of the price of the near-range progressive eyeglasses from the first order, o4094910309, placed on August 18, 2021, and you used this store credit to pay for the second order, o4184219061, placed on September 27, 2021, which, unfortunately, also was placed for near-range workspace progressive glasses, it was good to read that, rather than return these glasses to us for a 50 percent refund of what you spent on this order to the credit card you used to pay for the first order for eyeglasses and most of this order, you decided to keep them and use them as near-vision reading glasses. Nevertheless, we were happy to learn that the third order you placed, o4224772151, on October 14, 2021, contained the standard progressive eyeglasses with distance (driving), intermediate (computer) and near (reading) vision on the lenses. We thank you again for posting your Zenni review.

Thank you for posting your Zenni review of the eyeglasses you received from us, in full-rim, cat-eye, flexible-plastic, wine/rose ombre frame 2023918, with a frame width of 130 millimeters. We were happy to read that you are pleased with the glasses, although we were sorry to learn that the frame is not wide enough to fit you well. Consequently, we apologize for any dismay you experienced as a result. This order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you would like to return these eyeglasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. We will email you instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4216648142, in the subject line of the email, and in the body of the email, please advise of the refund option you prefer. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label to use for return postage. To assist you in finding a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and if you decide to return these glasses for one of the outlined refund options, we very much hope to hear back from you, so that we may resolve this matter to your satisfaction with one of our two refund options.

Thank you for posting your Zenni review of the standard progressive eyeglasses your ordered from us with the 1.67 high-index lens with the Transitions® gray photochromic (light-sensitive, auto-tinting) feature, in half-rim, rectangular, memory-titanium, spring-hinged, black frame 213421, with a frame width of 140 millimeters. We are happy to know that you are pleased with the fit of the frame, but we were sorry to learn that you are having trouble seeing well through the progressive reading corridor, the top of which is placed at 5 mm above the centerline of the lens. Insofar as the lens height is 33 mm, we want to confirm that the progressive reading corridor starts with intermediate (computer) vision at 21.5 mm up from the bottom, and the near (reading) vision section is below the intermediate section. In addition, we want to confirm that there is no vision correction on either side of this progressive reading corridor, which is approximately 12-14 mm wide. Therefore, we recommend that customers point their nose at what they are viewing on their computer or reading, rather than moving their eyes from side to side. However, the distorted images of which you advise indicate that there may be manufacturing errors on the lenses. This order is within its 30-day warranty period, which starts the day the glasses are delivered. Accordingly, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. We see no previous orders placed by you, so we cannot compare the prescription and pupillary distance (PD) you used on this order with those on another order. Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative who answers will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the PayPal you used to pay for the order. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your gratifying Zenni review of the eyeglasses you received from us. We were happy to read that you can see well with the glasses, and that you are pleased with the eyeglasses case, but we were sorry to learn that the frame you selected – full-rim, browline, mixed-material, black frame 85195421, with a frame width of 144 millimeters – is too big to fit you well, and we apologize for any disappointment you experienced as a result. This order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you would like to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4247881060, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. To assist you in finding a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and if you decide to return these glasses for one of the outlined refund options, we very much hope to hear back from you, so that we may resolve this matter to your satisfaction with one of our two refund options.

Thank you for posting your Zenni review of the two pairs of eyeglasses you ordered from us. We were gratified to read your complimentary remarks about the glasses, the shipping times of your orders, and the prices of the glasses. We want to confirm that a free anti-scratch coating comes on all the lenses we offer, and insofar as you ask about the anti-reflective coatings you ordered for your glasses – for your eyeglasses in full-rim, rectangular, plastic, black and white frame 125821, with a frame width of 138 millimeters, from your first order, o4249892581, placed on October 25, 2021, you selected the standard anti-reflective coating for $4.95. For the eyeglasses in full-rim, rectangular, acetate, green frame 4433324, with a frame width of 140 mm, from your second order, o4257689137, placed on October 28, 2021, you selected the anti-fog anti-reflective coating for $12.95. We want to confirm that all the anti-reflective coatings we offer – including the hydrophobic (water-resistant) anti-reflective coating, for $8.95, and our premium oleophobic (fingerprint and facial oil resistant) anti-reflective coating, for $14.95, all contain the anti-reflective coating features that the standard anti-reflective coating provides. However, the specific features provided by each anti-reflective coating – such as the hydrophobic, oleophobic, and anti-fog properties – are particular to that specific anti-reflective coating and cannot be combined with another anti-reflective coating. We are sorry for any disappointment you experienced due to this matter. In addition, since you were concerned about the fit of the frames you selected, we want to advise that we have a Virtual Try-On feature that enables you to take a video of yourself that you can post to our website and virtually try on an eyeglasses frame to see how it looks on you. Moreover, regarding a more hands-on and precise method to determine the frame size you need for an eyeglasses frame to fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we thank you again for posting your gratifying review.

Thank you for posting your Zenni review that mentions glasses you purchased from us in 2017 that we were sorry to learn had a defective anti-reflective coating. Consequently, we apologize for any dissatisfaction you experienced as a result. We see two orders you placed with us in 2017, each with glasses ordered with the standard anti-reflective coating, for $4.95. We want to confirm that our anti-reflective coatings have a one-year warranty, which begins the day the glasses are delivered, so we are also sorry that we did not see any notes in the database records of your two 2017 orders indicating that you contacted us about the anti-reflective coatings on the three pairs of glasses from these two orders. Insofar as your most recent order, o2370368334, was placed on October 13, 2021, and, according to the Federal Express website, it was delivered to you on October 23, 2021, we want to confirm that if the standard anti-reflective coating you selected for the two pairs of glasses on this order develops any problems, the anti-reflective coating is warrantied until October 23, 2022. Therefore, if you have any issue with this anti-reflective coating within the next year, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. The customer service representative who answers will ask you to take a picture of the lenses and email the picture to us, at service@zennioptical.com, putting your order number, o2370368334, in the subject line of the email. If we see any defect on the anti-reflective coating, we can offer to remake the eyeglasses for you for free. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us, by clicking the button labeled Support at the lower right-hand corner of every Zenni page. Of course, it was good to read that the anti-reflective coatings on glasses you have received recently have not had any problems, but if any issue with the anti-reflective coating on the glasses from the most recent order develops, we hope that you will contact us, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your most recent experience ordering eyeglasses from us. We were sorry to read that your first experience with our customer service team was not helpful, and we apologize for any dissatisfaction you experienced as a result. However, we were happy to read that the second time you spoke with our customer service team they were helpful. Nevertheless, we were also sorry to read that one of the pairs of eyeglasses you recently ordered did not work for you. A review of the most recent orders you placed shows two orders, o4265383185, placed on October 31, 2021, and o4205819237, placed on October 6, 2021, with the same prescription and pupillary distance (PD). The third order you recently placed, o4205815634, also on October 6, 2021, has a different prescription and PD, and we surmise that these are the glasses you ordered for your son. We want to confirm that when you posted your review, all three orders were within their respective 30-day warranty periods, which start the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have copies of the prescriptions you used to place the orders handy, if you have found issues with the glasses from the orders with the two different prescriptions and PDs, because the customer service representative will ask you to read the prescriptions to them to confirm that they were entered correctly. If the PDs are not on the prescriptions, please be prepared to advise how they were obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescriptions and PDs correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the order or orders, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order or orders. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number or order numbers in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PDs are not on the prescriptions, please advise how they were obtained. If the prescriptions match what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescriptions do not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order or orders. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the most recent pair of eyeglasses you received from us. We were sorry to read that you area experiencing some fuzzy vision in spots on the most recent pair of eyeglasses you ordered, and we apologize for any dismay you experienced as a result. We want to confirm that this order, o4259359422, was delivered to you on November 5, 2021, according to the Federal Express website. Therefore, it is within its 30-day warranty period, which starts the day the glasses are delivered. A review of the three orders you have placed with us in 2021 shows that you have used the same prescription and pupillary distance (PD) on the glasses on each order, and we see no notes in the database records of any of your orders indicating you contacted us about any issues you have had with the glasses. We hope that you are referring to the glasses from the most recent order when you mention fuzzy vision, insofar as the two previous orders you placed, both on June 23, 2021, are beyond their 30-day warranty periods. If the glasses with fuzzy vision in spots are the glasses from order o4259359422, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website, and anyone who answers will be eager to assist you. Please have a copy of the prescription handy when you call, because the customer service representative who answers will ask you to read the prescription to them to confirm that it was entered correctly. Please also be prepared to confirm how the PD was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. You may also advise that you could see well through the lenses of the glasses on the previous orders you placed, with the same prescriptions and PDs. We are eager to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses you ordered from us. We were happy to read that you are satisfied with the glasses, but we were sorry to read that you were disappointed by the delivery time of the order. Therefore, we looked up the date the glasses were delivered at the U.S. Postal Service website, usps.com, and the post office states that the glasses were delivered to you on October 18, 2021, the 20th day after the date the order was placed, September 28, 2021, and within the 14-21-day delivery time promise for Standard shipping to U.S. residences. Had the glasses been delivered to you past the 21st day after the date the order was placed, we would have refunded the $4.95 Standard shipping fee to the credit card you used to pay for the glasses. Once again, we thank you for posting your gratifying review, and we hope that we have clarified the issue regarding the shipping time to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses you received from us, in full-rim, rectangular, flexible-plastic, black frame 2020021, with black, silver, and blue temple arms and a frame width of 142 millimeters. We are not sure whether the cracks you mention are in the lenses or the frame, but we are very sorry that these cracks have developed, and we apologize for any dissatisfaction you experienced as a result. You posted this review less than a week beyond the order’s 30-day warranty period, which begins the day the glasses are delivered. Therefore, we will be happy to make a one-time customer service exception on your behalf to send you a free replacement frame 2020021, if it is the frame that has developed cracks around the bridge. However, if these cracks are on the lenses near the bridge, you may take a picture of these cracked lenses and email the picture to us at service@zennioptical.com, and please put your order number, o4131497880, in the subject line of the email. If we see these cracks in the lenses, we will offer to remake the eyeglasses for you for free. But if it is the frame that has cracked, you may email us to confirm that you need a free replacement frame 2020021, and we will send you one. Alternatively, you may telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to ask our lab to send you a free replacement frame 2020021. If it is the frame that you need to replace, here is a how-to video, How to Replace Lenses in a Full-Rim Frame, found toward the middle of the bottom of every page of our website: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. Additionally, if you would like us to talk you through the lens-replacement process when you are ready to swap the lenses from the cracked frame into the new one, please telephone us, and we will be happy to assist you. We hope that one or the other of these steps will enable us to resolve this matter to your satisfaction, either with a free replacement frame 2020021 or a remake of the glasses if you send us a picture that shows that the cracks are in the lenses.

Thank you for posting your Zenni review of the standard progressive eyeglasses you ordered from us. It was good to read that the frame fits you well, but we were sorry to read that your eyes have not yet adjusted to the lenses. Consequently, we apologize for any dissatisfaction you experienced as a result. These glasses were delivered to you on October 6, 2021, according to the U.S. Postal Service website. Every Zenni order has a 30-day warranty period, which starts the day the eyeglasses are delivered. We recommend that for progressive glasses, customers give themselves several days to get used to them, particularly if the prescription is new. In addition, we want to confirm that we use a style of progressive glasses called freeform, which has a progressive reading corridor that is 12-14 millimeters wide, with no vision correction on either side of this progressive reading corridor. Therefore, we recommend that customers point their nose at what they are viewing on their computer or reading, rather than moving their eyes from side to side. In addition, we want to confirm that the top of the progressive reading corridor is placed at 5 mm above the centerline of the lens. We hope that this information is helpful. Moreover, we do not see any previous order you have placed with us, so we cannot compare the pupillary distance (PD) and prescription you used on this order with those on a previous order that contained glasses with which you could see well. However, if you still have not adjusted to these eyeglasses in another week (please contact us before the end of the 30-day warranty period, November 6, 2021), we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. When you call, please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of two pairs of eyeglasses you recently ordered, which we were sorry to learn do not fit you well. Consequently, we apologize for any disappointment you experienced as a result. Your most recent order, o4179114908, placed on September 25, 2021, contained full-rim, rectangular, flexible-plastic, spring-hinged, black frame 200921, with a frame width of 141 millimeters. Your most recent previous order, o4149617158, placed on September 12, 2021, contained full-rim, square, plastic, black frame 124121, with a frame width of 142 mm. Your order prior to that one, o4115091144, placed on August 30, 2021, contained full-rim, rectangular, flexible-plastic, black frame 2018921, with a frame width of 137 mm. The first two orders are within their 30-day warranty periods, which start the day the glasses are delivered. The third order was just four days past its 30-day warranty period when you posted your review, so if frame 2018921 is one of the frames you want to return, we will be happy to make a one-time customer service exception on your behalf to invite you to return this frame, along with the other one you want to return, whether it is frame 200921 or 124121. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4179114908, in the subject line of the email, but if this order does not include one of the frames you want to return, please put the order numbers that contained the frames you want to return in the subject line of the email, perhaps order o4149617158 or order o4115091144. Also, in the body of the email, please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the three orders you placed. It was good to read that you are satisfied with the bifocal eyeglasses from your first order, o3191675928, placed on August 12, 2020. However, we were sorry to read that the bifocal eyeglasses from your second order, o3427976086, placed on November 16, 2020, were problematic, and we are also sorry that we see no notes in the database record of this order indicating that you contacted us about these eyeglasses within the order’s 30-day warranty period, which starts the day the glasses are delivered. In addition, we were sorry to read that the frame with the bifocal eyeglasses from the most recent order, o3546922888, placed on August 23, 2021, full-rim, rectangular, stainless steel, black frame 408521, with a frame width of 139 millimeters, was too tight to fit you well. Unfortunately, you posted this review close to two weeks after the end of the order’s 30-day warranty period, which starts the day the glasses are delivered. However, we can make a one-time customer service exception to extend this warranty period on your behalf to invite you to return these glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. If you select the 100 percent store credit refund option, and you plan to use the store credit toward the purchase of another pair of bifocals in a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. Moreover, if you would like to return the bifocal eyeglasses in frame 408521 from order o3546922888 for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your first order with us, for two pairs of progressive eyeglasses, one a pair of standard progressive dark gray sunglasses with a silver mirror finish on the outside of the lenses, the other a pair of near-range workspace progressive eyeglasses. Both pairs of eyeglasses were ordered with the 1.67 high-index lens with our Blokz® blue-light-blocking feature. It is good to know that you are satisfied with the near-range workspace progressive glasses, but we were sorry to read that you are not as satisfied with the sunglasses. Consequently, we apologize for any disappointment you experienced as a result. Because you advise that the tint on the sunglasses does not change, we surmise that you may prefer progressive eyeglasses with a photochromic (light-sensitive, auto-tinting) tint, such as the eyeglasses you purchased from a local optical retailer. In addition, we were sorry to read that you found the frame you selected for these sunglasses – full-rim, aviator-style, stainless-steel, spring-hinged, silver frame 419011, with a frame width of 140 millimeters – was difficult to adjust, even though the stainless-steel temple arms are very adjustable, as are the nose pad prongs on the bridge. Nevertheless, insofar as this eyeglasses order is within its 30-day warranty period, which starts the day the glasses are delivered, you may return the sunglasses to us for the refund option available for an order placed using a Gift Card, which is a 100 percent refund of the price of the sunglasses in the form of store credit to your Zenni account. Then you may use the store credit toward the payment of a new pair of eyeglasses with a photochromic tint, and perhaps in a different frame. Therefore, if you would like to return these glasses to us for this refund, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the 100 percent refund in the form of store credit to your Zenni account. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4153508206, in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return these standard progressive sunglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account. We will email you the instructions to return the glasses to us for the refund, and we will also email you the prepaid mailing label. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses you most recently received, in full-rim, rectangular, stainless-steel, blue frame 3217116, with a frame width of 137 millimeters, which we were sorry to read broke. Consequently, we apologize for any dismay you experienced as a result. Since you mentioned that you were confused about the order process regarding the Near-Range reading Addition correction (NV-ADD) on your prescription, we see that you selected standard progressive eyeglasses on your January 4, 2021, order, o3525841379, whereas on your most recent order, o4155446777, placed on September 15, 2021, it appears that you ordered these glasses as single-vision reading glasses, and although you lowered your distance pupillary distance (PD) 62 mm, by 3 mm, to 59 mm, which is the correct practice for single-vision reading glasses, if your Spheres were entered correctly, and if your NV-ADD is still +2.25, we would have recommended that for single-vision reading glasses, you would add the NV-ADD value of +2.25 to the right eye (OD) Spherical distance correction of -0.50, which would provide an OD Sphere of +1.75, and adding the ADD value of +2.25 to the left eye (OS) Spherical distance correction of +0.25 would result in an OS Sphere of +2.00. Nevertheless, we hope that you were able to see well with these eyeglasses with an OD Sphere of +1.00 and an OS Sphere of +1.75, which represents using an NV-ADD of +1.50 added to each Sphere. Perhaps your eye doctor lowered your NV-ADD to +1.50. However, insofar as this frame is broken, we want to recommend purchasing another frame 3217116 for $15.95 with free nonprescription lenses, and when you receive this frame with the nonprescription lenses, you may replace these nonprescription lenses in the new replacement frame with the lenses from the broken frame. Here is a link to a how-to video, found toward the middle of the bottom of every page of our website, How to Replace Lenses in a Full-Rim Frame, https://www.zennioptical.com/c/how-to#howto-replace-fullrim, with very useful instructions explaining how to swap the lenses from the broken frame into the rims of the new frame. In addition, once you receive the replacement frame and are ready to replace the lenses from the broken frame into the new one, if you would like us to talk you through the lens-replacement process, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. We hope that this information is helpful.

Thank you for posting your Zenni review regarding the cost of the replacement eyeglasses you ordered on October 9, 2021. As we advised in our response to your Better Business Bureau complaint, we were sorry to learn that you selected nonprescription lenses with our Blokz® blue-light-blocking feature and a standard anti-reflective coating, which added a cost to the otherwise free lenses, insofar as these lenses are not intended to be used, but to be swapped out of the full-rim, rectangular, memory-titanium, brown replacement frame 171015, with a frame width of 137 millimeters, so that you may install the prescription lenses from your broken frame 171011 into the rims of the replacement frame, 171015. Consequently, we apologize for any misunderstanding you experienced when you ordered frame 171015 with the additional items that added cost to the glasses beyond the price of the frame and the shipping fee. Therefore, as an additional measure of apology for this matter, we emailed you an item that we hope you will use on your next order with Zenni. Moreover, when you receive the replacement frame 171015, here is a link to our How to Replace Lenses in a Full-Rim Frame video, found toward the middle of the bottom of every page of the Zenni website: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. When you are ready to swap the prescription lenses from the broken frame 171011 into the replacement frame 171015, if you would like a customer service representative to talk you through the lens-replacement process, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be happy to talk you through the lens-replacement process. We hope that this information is helpful.

Thank you for posting you Zenni review of the most recent pair of eyeglasses you ordered from us, a pair of gray photochromic (light-sensitive, auto-tinting) glasses with our Blokz® blue-light-blocking feature in full-rim, cat-eye, flexible-plastic, ombre tortoiseshell and yellow frame 2028125 with a frame width of 138 millimeters. We were sorry to read that these eyeglasses were too small to fit you well, and we apologize for any disappointment you experienced as a result. On the previous order you placed, o1428726330, from August 5, 2018, for a pair of single-vision gray sunglasses, you selected now retired full-rim, cat-eye, mixed-material, blue frame 1131516, with silver and blue zigzag temple arms with orange temple tips and a frame width of 140 mm. You posted your review within the most recent order’s 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these glasses in frame 2028125 to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the eyeglasses. If you select the 100 percent store credit refund, you may use the store credit toward the purchase of another pair of photochromic eyeglasses with Blokz® in a frame that will fit you well. To assist you in finding a frame on our website that should fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. If you would like to return these photochromic eyeglasses with Blokz® for one of these two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o3782312192, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the size of your full-rim, aviator, stainless-steel, spring-hinged, gray frame 419112, with a frame width of 132 millimeters. We were happy to read that you are pleased with the quality of these single-vision, polarized gray sunglasses, and the accuracy of the prescription, but of course we were sorry to read that the frame is too small to fit you well. Consequently, we apologize for any dismay you experienced as a result. We were also sorry to learn that, although the dimensions of all our frames are listed under the enlarged picture of the frame on our website, you did not determine the frame size you need for a frame to fit you well and ordered this frame model, rather than the same frame in a larger size, 419012, which has a frame width of 140 mm, which may be wide enough to fit you well. You posted your review within your order’s 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these sunglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the polarized sunglasses. If you select the 100 percent store credit refund, you may use the store credit toward the purchase of another pair of polarized gray sunglasses in a frame that will fit you well, perhaps 419012. Since you mention that it may be difficult to find a frame on our website that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. Moreover, if you would like to return these polarized gray sunglasses for one of these two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4156065341, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your full-rim, round, flexible-plastic, blue frame 2020616, with a frame width of 129 millimeters, which we were sorry to learn arrived broken. Consequently, we apologize for any dissatisfaction you experienced as a result. You posted this review within this order’s 30-day warranty period, which starts the day the glasses are delivered. Therefore, we are going to ask our lab to send you a free replacement frame 2020616, and when you receive it, here is a video found toward the middle of the bottom of every page of our website, which provides instructions explaining how to remove the prescription lenses from the broken frame and how to install the lenses in the rims of the new replacement frame, How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. If you would like a customer service representative to talk you through the lens-replacement process, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Moreover, you should receive an email from our lab later tonight, confirming that we are sending you a free replacement frame 2020616. We apologize again that your frame is broken, and we hope that sending you the free replacement frame resolves this matter to your satisfaction.

Thank you for posting your Zenni review of your first order for eyeglasses from us. We were sorry to read that you were disappointed by the delivery time, and that you dislike the lenses. Consequently, we apologize for any dissatisfaction you experienced as a result. Regarding the shipping time, this order was placed on September 3, 2021, and according to the U.S. Postal Service, it was delivered to you on September 21, 2021, 18 days after the order was placed, and within the 14-21-day delivery-time promise for Standard shipping to U.S. residences. However, regarding your comment about the lenses, we are also sorry that you cannot see well through the lenses of these standard progressive eyeglasses with our Blokz® blue-light-blocking feature. Insofar as we do not see any previous orders placed by you, we cannot compare the prescription and pupillary distance (PD) you used on this order with those items on a previous order. However, since this order is within its 30-day warranty period, which starts the day the glasses are delivered, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please advise the customer service representative of the order number, o4129258946, and please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the mid-range workspace progressive eyeglasses you received in full-rim, rectangular, plastic, gray frame 264912 with black temple arms with cutouts and a frame width of 138 millimeters. We were sorry to read that the frame does not fit you well, and that you do not believe that the frame will hold up to any adjustments you would want to make to the frame to improve the fit. Consequently, we apologize for any disappointment you experienced as a result. This eyeglasses order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you would prefer to return the glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them – if you select the store credit option, you may use the store credit toward the purchase of another pair of eyeglasses in a frame that will fit you better. To assist you in finding a frame that will fit you better, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. In addition, if you select an acetate frame that has stainless steel rods embedded in the temple arms, which you will be able to see when you use the 360° view to the left of the enlarged picture of the frame, this should make the temple arms easy to adjust if you need to adjust them. If you would like to pursue returning the eyeglasses for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select when you provide the order number, o4013541164. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you so much for posting your very gratifying review of your experience with the single-vision eyeglasses you ordered from us last year, in full-rim, square, plastic, black frame 125221, with a frame width of 139 millimeters. We were delighted to read that you are happy with the glasses and the ordering process on our website, and we thank you again for taking the time to post your review. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the standard progressive glasses you ordered from us, which we were sorry to learn had manufacturing defects. Consequently, we apologize for any dissatisfaction you experienced as a result. We were also sorry to learn that the remade pair of standard progressive glasses also did not work well for you, and we apologize for this matter as well. Rather than returning these glasses to us for an inspection, and if our inspection had found any manufacturing errors on these glasses, we could have offered to remake this pair, you chose to receive a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account. We apologize again that these two orders did not work out for you, and since you selected the store credit refund for the remade pair of glasses, we hope that you use the store credit toward the purchase of another eyeglasses order that does work out for you.

Thank you for posting your Zenni review of the single-vision distance eyeglasses you ordered from us, in full-rim, rectangular, flexible-plastic, green frame 2034524, with a frame width of 139 millimeters. We were sorry to read that you do not know how to determine whether the frame will fit you, and you surmise that the fit is based on a customer’s pupillary distance (PD). We were sorry to read this assumption, which is incorrect, and we were also sorry to read that when you wear these glasses, they rest too close to your face. Consequently, we apologize for any disappointment you experienced as a result. We want to confirm that the dimensions of all our frames are listed under the enlarged picture of the frame on our website. We recommend that you measure the dimensions of a pair of glasses you have now that fits you well and looks good on your face, using the instructions we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, however, it is true that, even if you determine the dimensions of the frame you select on our website match the dimensions of the frame you have that fits you well, various aspects of the frame may not fit you as well when you receive it. Therefore, we have another infographic, found just below the How to Measure Your Frame Size infographic, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses. These instructions may help you adjust various elements of your frame, so that they will fit you better. This purchase is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. If you select the store credit refund option, you may use the store credit toward the purchase of another pair of glasses that should fit you better, if the information in the How to Adjust Your Glasses infographic does not help you move the frame further from your face when you are wearing them. If you would like to pursue returning the glasses for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4120046696, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We thank you again for posting your review, and we very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses order you have not yet received. We were sorry to learn that you have not received this eyeglasses order, and we apologize for any dissatisfaction you experienced as a result. We looked up the tracking number, 283115793508, at the Federal Express website, and FedEx advises that although they have the package, there is no updated delivery time. Therefore, we are going to make a customer service exception for you to remake the eyeglasses order and, since you contacted us on August 30, 2021, to request that the shipping address be changed, which we were sorry to advise we could not do, since the order had already been shipped, please telephone Zenni Customer Service, at 1-800-211-2105, please provide the order number, o3621135191, to the customer service representative who answers, and please provide the updated shipping address to which you want the remade eyeglasses order to be delivered. We will remake the eyeglasses order for you and deliver the order to you at the shipping address you provide. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email, please advise that we promised you a free remake of this eyeglasses order, and please provide the updated shipping address. We again apologize that the order has been delayed, and we hope that the remake of the order, which will be sent to the shipping address you provide, will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your most recent order for eyeglasses. We were sorry to read that you dislike the appearance of the frame you selected, half-rim, rectangular, stainless-steel, spring-hinged navy blue and silver frame 167216, with a frame width of 139 millimeters. Consequently, we apologize for any dissatisfaction you experienced as a result. As we advised when you contacted us about this matter, because this order was paid for entirely with store credit, the refund option available upon the return of these glasses would be a 50 percent refund to the PayPal account used to pay for your previous order. If you change your mind about keeping this pair of glasses, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with instructions to return the glasses for the 50 percent PayPal refund once you provide the order number, o4091516212. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the glasses to us for the 50 percent PayPal refund. We will email you the instructions to return the glasses to us for this refund, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the glasses you most recently received from us. We were sorry to read that although your close-up vision is good, you cannot see distances well with these standard progressive glasses. Consequently, we apologize for any dissatisfaction you experienced as a result. We see that the prescription you entered on this order, placed on August 16, 2021, is a little different from the prescription you used on your most recent previous order, placed on September 28, 2019, and the pupillary distance (PD) is slightly different, too. However, we understand that a prescription can change over the course of two years, and the PD may have been remeasured by your eye doctor. Insofar as this order is within its 30-day warranty period, which starts the day the glasses are delivered, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you once you provide the order number, o4087598051. Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative who answers will ask you to confirm that you entered the prescription correctly. If the pupillary distance (PD) is not on the prescription, please advise the representative how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. Once you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses for an inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds no manufacturing errors on the glasses, we can return them to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If it turns out that something was entered incorrectly on the order, you may return the glasses to us for one of the previously outlined refund options. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription, and if the PD is not on the prescription, please advise the representative how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. Please also advise that you would like emailed instructions to return the glasses to us for the inspection. We will email you the instructions to return the glasses to us for the inspection, and we will also email you the prepaid mailing label. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the near-range workspace progressive glasses you ordered from us, which provide good near-range vision up to approximately three feet, although we were sorry to read that you had expected them to be standard progressive glasses, which provide good distance (driving), intermediate (computer), and near (reading) vision. Consequently, we apologize for any disappointment you experienced when you received these glasses. Insofar as we advised of the different progressive prescription types (including, along with the standard and near-range workspace progressive glasses, mid-range workspace progressive glasses) when you contacted us about this matter, it was good to see that we emailed you instructions to return these glasses for a 100 percent refund of their price in the form of store credit to your Zenni account, along with a prepaid mailing label to use for return postage when you return the glasses. Once we receive these returned glasses, we will issue the 100 percent store credit refund to your Zenni account and email you when we have issued it, to confirm that it is available for you to use on your next order. We trust that this 100 percent store credit refund will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the standard progressive glasses you recently selected for your August 16, 2021, order, o4087681836, in half-rim, rectangular, mixed-material, spring-hinged, blue frame 197416, with a frame width of 135 millimeters and a lens height of 33 mm, which is the same frame you selected on your most recent previous order, o3035265137, which was placed on June 8, 2020. You entered a slightly different prescription on the new order, and we were sorry to read that you are having trouble using the reading section toward the bottom of the lenses, which you advise was not an issue with the glasses from order o3035265137, and we apologize for any dissatisfaction you experienced as a result. We want to confirm that the top of the progressive reading corridor is placed at 5 mm above the center line of the lens. Since the lens is 33-mm tall, the center line is at approximately 16.5 mm up from the bottom, with the top of the progressive reading corridor placed at approximately 21.5 mm up from the bottom. The intermediate (computer) and near (reading) sections are placed below the distance vision section and are approximately 5-7 mm tall each. We also want to confirm that the style of progressive glasses we use is called free form, with a 12-14 mm-wide progressive reading corridor and no vision correction on either side. We recommend that customers point their nose at what they are reading, rather than moving their eyes from side to side. If this information does not help you see well through the reading section at the bottom of the lenses, we want to confirm that this order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we want to advise that you may return these glasses to us for an inspection of the reading section on these standard progressive glasses. If our inspection finds that we did not make the glasses correctly, we can offer to remake them for you for free. If our inspection finds no manufacturing errors on the glasses, we can return them to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If you would like to pursue the option of returning the glasses to us for an inspection, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you once you provide the order number. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to confirm that you entered the prescription correctly. If the pupillary distance (PD) is not on the prescription, please advise the representative how it was obtained – self-measurement, friend of family member measurement, or eye doctor measurement. Once you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise the representative how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. Please also advise that you would like emailed instructions to return the glasses to us for the inspection. We will email you the instructions to return the glasses to us for the inspection, and we will also email you the prepaid mailing label. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the gray photochromic (light-sensitive, auto-tinting) feature on the lenses of your single-vision distance glasses in full-rim, rectangular, aviator-style, stainless-steel, spring-hinged, gray frame 451312, with a frame width of 142 millimeters. We were sorry to read that you are displeased with the photochromic feature, which you feel does not get dark enough, especially when you are wearing the glasses in the car while you are driving. Consequently, we apologize for any dissatisfaction you experienced as a result. We want to advise that a car’s windshield, rear window, and side windows have UV protection, and that the photochromic feature’s reaction to UV light is what activates the darkening property of the photochromic feature. Therefore, the lenses will not change color while you are driving. As we advised in our response to your inquiry about this matter, the lenses will darken in bright sunlight to approximately 50-60 percent dark under optimum conditions – a cold, sunny day. However, since you state that the darkest the lenses got was approximately 40 percent dark when you left the glasses outside for an hour, and since this order is within its 30-day warranty period, which starts the day the glasses are delivered, we want to invite you to take pictures of the lenses when they are at their darkest, please email these pictures to us at service@zennioptical.com, and please put your order number, o4097662083, in the subject line of the email. Please also attach the pictures of the lenses in the body of the email, and also in the body of the email please ask us to peruse the pictures to see if they appear dark enough. If we cannot determine whether the lenses are dark enough from the pictures, we will email you instructions to return the glasses to us for an inspection of the photochromic feature. We will also email you a prepaid mailing label to use for return postage. We are eager to receive the emailed pictures of the lenses, so that we may determine whether they are getting dark enough, and we hope that based on our viewing of the pictures, or by receiving and inspecting the returned glasses, we will be able to resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the standard progressive glasses you received in full-rim, rectangular, flexible-plastic, spring-hinged, brown frame 2027315, with a frame width of 136 millimeters and a lens height of 36 mm. It is good to know that the distance vision through the top of the lenses is good, but we were sorry to read that you are having difficulty seeing well through the reading portion toward the bottom of the lenses. Consequently, we apologize for any dissatisfaction you experienced as a result. We want to confirm that the top of the progressive reading corridor is placed at 5 mm above the center line of the lens. This is a 36-mm tall lens, so the center line is at 18 mm up from the bottom, with the top of the progressive reading corridor placed at 23 mm up from the bottom. The intermediate (computer) and near (reading) sections are approximately 5-7 mm tall each. We also want to confirm that the style of progressive glasses we use is called free form, with a 12-14 mm-wide progressive reading corridor and no vision correction on either side. We recommend that customers point their nose at what they are reading, rather than moving their eyes from side to side. If this information does not help you see well through the reading section at the bottom of the lenses, insofar as this order is within its 30-day warranty period, which starts the day the glasses are delivered, we want to advise that you may return these glasses to us for an inspection. If our inspection finds that we did not make the glasses correctly, we can offer to remake them for you for free. If our inspection finds no manufacturing errors on the glasses, we can offer to return them to your or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If you would like to pursue the option of returning the glasses to us for an inspection, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you once you provide the order number. Please have a copy of the prescription you used to place the order handy, because the representative will ask you to confirm that you entered the prescription correctly. If the pupillary distance (PD) is not on the prescription, please advise the representative how it was obtained – self-measurement, friend of family member measurement, or eye doctor measurement. Once you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription, and if the PD is not on the prescription, please advise the representative how it was obtained – self-measurement, friend of family member measurement, or eye doctor measurement. Please also advise that you would like emailed instructions to return the glasses to us for the inspection. We will email you the instructions to return the glasses to us for the inspection, and we will also email you the prepaid mailing label. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your rimless glasses in titanium, gray frame 138512, with a frame width of 135 millimeters with the lens shape you selected, lens shape 223, with a lens width of 53 mm and a lens height of 33 mm. We were sorry to read that the glasses were uneven, and we were also sorry that we could not discern this issue from the pictures you sent. Consequently, we apologize for any dismay you experienced as a result. You returned the glasses to us for an inspection, and we received the returned glasses on August 10, 2021. We will inspect the glasses soon, and when we have inspected them, we will email you the inspection results. If our inspection finds that the glasses are uneven, we will offer to remake them for you for free. If our inspection finds no unevenness, we can return the glasses to you or offer the refund option that is available when an order has been paid for with a combination of store credit and a credit card – a 50 percent refund of the amount of store credit that was used to pay for most of the order to the credit card that was used to pay for the rest of the order, and a 100 percent refund in the form of store credit to your Zenni account of the amount that was paid for with the credit card, minus the $4.95 Standard shipping fee, which we do not refund in a situation such as this. We trust that when we have inspected the glasses and emailed you the inspection results, we will be able to resolve this matter to your satisfaction.