Zenni Optical Reviews

Thank you so much for posting your gratifying review of your experience ordering eyeglasses for your four-year-old son, in full-rim, rectangular, flexible-plastic, navy blue frame 2021716, with a frame width of 116 millimeters. We are happy to know that you and he are satisfied with the glasses, which were delivered on February 14, 2022, according to the U.S. Postal Service. It also was good to read that you found the ordering process easy, that you are pleased with the wide selection of frames we offer, and that you appreciate the very affordable prices of our products. Of course, we are also happy to know that the eyeglasses frame has not broken, but we want to advise of our 30-day warranty period, which starts the day the glasses are delivered. Therefore, should anything happen to the glasses during this warranty period, which ends March 14, 2022, please telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to ask our lab to send you a free replacement frame 2021716. Here is a how-to video, How to Replace Lenses in a Full-Rim frame, with information explaining how to swap lenses from one frame into another: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. We hope that you will not need to contact us about this matter, but if you do, we also hope that you will find this information helpful. Moreover, we thank you again, Ms. Victoria, for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of your most recent order, which did not contain the glasses you had ordered for your daughter. We were sorry to learn that the glasses were not in the envelope we mailed you, and we apologize for any dissatisfaction you experienced as a result. We are asking our lab to issue a free remake of these eyeglasses, and when they do, they will email you the new order number. We apologize again that the glasses were not included in the envelope we sent, and we hope that when you receive the remade order, your daughter will be satisfied with the eyeglasses.

Thank you for posting your Zenni review of the eyeglasses you order from us. We were pleased to read that you appreciate the quality of our glasses, but we were sorry to read that you dislike our virtual try-on feature, and we apologize for any dismay you experienced when you tried to use this feature to see how eyeglasses frames looked on you. Therefore, to determine the frame size you need for a frame to fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. In addition, here is another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses for Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape. We hope that the information in these infographics is helpful, and we thank you again for taking the time to share hour comments.

Thank you so much for posting your gratifying Zenni review of the single-vision distance eyeglasses you ordered from us. We were happy to read that you are pleased with the quality of the frames you selected, and that you have found our prices to be very affordable and our website easy to use. Ms. Doris, we thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were pleased to read that you appreciate being able to order your eyeglasses on our website, and of course we are happy to know that you like the eyeglasses you received. Mr. Vincent, we thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying Zenni review of the orders you have placed with us for single-vision distance eyeglasses and sunglasses. Of course, we are delighted to know that you are pleased with the frames you have selected, and that you have found the prescription we put in the lenses correct. It is also good to know that you appreciate the affordability of our products, and that you recommend Zenni to eyeglasses wearers who want to get an excellent, inexpensive product. Ms. Sandra, we thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the two pairs of near-range workspace progressive eyeglasses – not bifocals – you ordered from us. We were sorry to read that you believe that you ordered eyeglasses with bifocals at the bottom and clear at the top. In fact, the eyeglasses you ordered on both of your orders – o3662847857, placed on October 15, 2021, and o4481842961, placed on January 26, 2022 – are designed to provide good up-close vision up to three feet away. We were sorry that when you returned the first pair of eyeglasses – in full-rim, round, flexible-plastic, black frame 2023821, with white stripes on the bottoms of the rims, and a frame width of 130 millimeters – for an inspection, we found manufacturing errors on these eyeglasses, but our customer service representative did not confirm the near-range workspace progressive prescription type on these glasses when you contacted us about this matter. Instead of a remake of these eyeglasses, you asked for a 100 percent refund of their price in the form of store credit to your Zenni account, and you used this store credit toward the purchase of your next pair of near-range workspace progressive eyeglasses – in full-rim, rectangular, flexible-plastic, spring-hinged, tortoiseshell frame 238625, with a frame width of 136 mm. We were sorry to read that you could not see well with these eyeglasses, either. Consequently, we apologize for any dissatisfaction you experienced as a result. Nevertheless, it was good to see that the customer service representative advised that these eyeglasses were ordered as near-range workspace progressives, that we emailed you the instructions to return these eyeglasses to us for an inspection, and that we also emailed you a prepaid mailing label to use for return postage. If our inspection finds any manufacturing errors on these eyeglasses, we can remake them for you for free, and since the near-range workspace progressive prescription type apparently does not work for you, you may select a different prescription type for the remake. But if our inspection finds no manufacturing errors on these eyeglasses, we can return them to you or issue the refund available for an order paid for partially with store credit, partially with funds from a credit card. That would be a 50 percent refund of the amount of store credit you used to pay for the order to the credit card used to pay for part of the order, minus the $4.95 Standard shipping fee, which we do not refund in a situation such as this. We look forward to receiving the eyeglasses from this order, so that we may inspect them and email you the inspection results, which we hope will enable us to resolve this matter to your satisfaction.

Thank you for posting your gratifying Zenni review of the first order for eyeglasses you placed with us. We were happy to read that you appreciate our well-stocked inventory, low prices, and high-quality products. Moreover, it was good to read that the glasses were delivered within the 14-21-day delivery time promise for Standard shipping to U.S. residences. Mr. Dillen, we thank you again for taking the time to share your favorable comments. In addition, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We were happy to read that you like our prices and the designs of the eyeglasses frames we offer. It is very heartening to know that you feel that the ordering process is easy, and that you have received compliments on your glasses. Of course, we are delighted that you refer people who compliment your glasses to Zenni. Ms. Vanessa, we thank you again for sharing your heartening remarks. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the first order for eyeglasses you placed with us. We were sorry to read that you felt that the frame you selected – full-rim, square, acetate, spring-hinged, ivory tortoiseshell Azalea frame 4446535, with a frame width of 138 millimeters, from the Zenni x Cynthia Rowley collection – did not look good on you. Consequently, we apologize for any dissatisfaction you experienced as a result. We see in the notes in the database record of the order that we sent you a prepaid mailing label to return these glasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account. If you plan to use the store credit toward the purchase of a new pair of glasses in a frame that will fit you well and look good on your face, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. In addition, here is another infographic, Best Eyeglasses for Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape, which we hope will be helpful when you are on our website shopping for another eyeglasses frame. We hope that this information is helpful, and we look forward to issuing the store credit refund, so that you may use the store credit toward the purchase of another pair of eyeglasses in a frame that will fit you well and look good on your face.

Thank you so much for posting your Zenni review of the three orders for single-vision distance eyeglasses you placed with us. We were happy to read that since you saved your information in your Zenni account, it is easy for you to order eyeglasses on our website. Of course, we are happy to know that you are pleased with the quality and price of the eyeglasses you have received from us, and we are gratified to know that you have recommended Zenni to others. Ms. Victoria, we thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying review of the first order for eyeglasses you placed with us. We were delighted to read that you like the cost, the look, and the classic design of the eyeglasses, as well as the eyeglasses case, microfiber cleaning cloth, pupillary distance (PD) measuring ruler, and pamphlet describing how to take care of the glasses that were included with the bifocal eyeglasses in half-rim, round, metal, tortoiseshell-and-gold frame 157825, with a frame width of 136 millimeters. Of course, we hope that your wife will also order a pair of eyeglasses from us, and we hope that she will be as happy with her glasses as you are with yours. We thank you again for sharing your heartening remarks. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your very gratifying Zenni review of your and your wife’s experience ordering eyeglasses from us. We are pleased to know that you have been happy with the glasses you have ordered and the low prices you have paid for our high-quality products. In addition, we were delighted to read that you have successfully used our virtual try-on feature to find frames that will fit you well and look good on your face. Mr. Roy, we thank you again for sharing your heartening remarks. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your family’s eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the first order for eyeglasses you placed with us. We were happy to know that the order process was easy and fast, and that you find the glasses solid and good, although we were sorry to read that you had a little initial difficulty with the virtual try-on feature. However, it was good to read that the glasses were delivered to you quickly. We thank you again, Ms. Hannah, for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the first order for eyeglasses you placed with us. We were sorry to read that you are disappointed in the quality of the single-vision distance eyeglasses, and that you almost get dizzy while wearing them. Consequently, we apologize for any dissatisfaction you experienced as a result. You posted your review on February 13, 2022, which was within the order’s 30-day warranty period, which starts the day the glasses are delivered, which was January 21, 2022, according to the U.S. Postal Service website. Therefore, since we are concerned about the issues you are experiencing while wearing the glasses, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you as you describe the vision issues you are experiencing. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the pupillary distance (PD) is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4428374948, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection, and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you so much for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We were delighted to read that you found the online ordering process perfect, that you are happy with the two pairs of standard progressive eyeglasses with our Blokz® blue-light-blocking feature that you ordered for two different people, that you have enthusiastically recommended Zenni to others, just as a friend of yours recommended Zenni to you, and that you prefer the glasses you have ordered from Zenni to those you have ordered from your optometrist. Ms. Karen, we thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were happy to read that you used our virtual try-on feature to see how frames would look on your face, and that you are pleased with the quality of the eyeglasses you have received. Of course, we are delighted to know that you have recommended Zenni to others. Ms. Wanda, we thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your enormously gratifying Zenni review of the first order for eyeglasses you placed with us. We were very happy to read that you find it easy to shop for eyeglasses and order them on our website, that you appreciate the variety of frames and lenses we offer at a variety of prices, and that your daughter successfully used our virtual try-on feature to find frames that will fit her well and look good on her face. We hope that she is satisfied with the two pairs of round eyeglasses she selected – full-rim, mixed-material, spring-hinged, gold frame 450114, with a frame width of 137 millimeters, and full-rim, stainless-steel, silver frame 3214611, with a frame width of 142 mm. Since there is a 5-mm difference in the frame widths of these two pairs of single-vision eyeglasses, both of which we presume you ordered for your daughter, since the prescription and pupillary distance (PD) you entered for the two pairs of eyeglasses are the same, we hope that the two frames fit her well. However, if she has any issues with the size of either or both frames, this order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you would like to return one or both pairs of glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4440904656, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We thank you again, Ms. Vivian, for sharing your very heartening comments. We want you to know that at Zenni, we believe that it is a privilege to serve your family’s eyeglasses needs, and we hope to do so for many years to come. But if your daughter has an issue with either or both frames, we very much hope to hear back from you, so that we may resolve this matter to your and her satisfaction.

Thank you for posting your Zenni review of your experience ordering eyeglasses on our website. We were pleased to read that you appreciate the low prices of our high-quality products, and it is good to know that you successfully used our virtual try-on feature to see which frames would fit you well. We thank you again, Ms. Virginia, for sharing your very heartening comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying Zenni review of ordering eyeglasses on our website. We were happy to read that you feel that we provide excellent online tools and many options for your vision needs, and that it is easy to order eyeglasses on our website. We were happy to read that you admire the quality and price of our products, and that they are delivered to you quickly and in great shape. Mr. Robinson, we thank you again for taking the time to post your favorable remarks. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your experience ordering eyeglasses from us, three pairs of which were for your child. We were happy to read that you appreciate the styles of the frames we offer, and we will forward to our Product team your comment expressing a desire for more frame options for children. Nevertheless, we are delighted to know that you are pleased with the eyeglasses you received. We thank you again, Ms. Holly, for sharing your very heartening comments. We want you to know that at Zenni, we believe that it is a privilege to serve your family’s eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the eyeglasses order you placed with us, for single-vision eyeglasses with our Blokz° blue-light-blocking feature in full-rim, round, mixed-material, black frame 7801821, with a frame width of 140 millimeters. We were sorry to read that the frame you picked was not large enough to fit you well, and we apologize for any disappointment you experienced as a result. The items you suggested that we include on our website are already there. If you scroll down toward the bottom of every page of the Zenni website, you will see a column headed SHOP ALL, and if you click on All Glasses in this column, you will see FILTER: with various categories, including Size, which starts at extra-small and goes up to large, with 140 as the starting frame-width dimension. In addition, we want to mention that all the dimensions of our frames are listed under the enlarged picture of the frame on our website, under Details. Moreover, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. However, insofar as this order is within its 30-day warranty period, which starts the day the glasses are delivered, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4478096015, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. Of course, if you select the 100 percent store credit option, you may use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit you better. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were happy to read that you successfully used our virtual try-on feature to find an eyeglasses frame that fits you well and looks good on your face – half-rim, rectangular, titanium, brown frame 137815, with a frame width of 133 millimeters – which you selected for both of your 2022 orders. We are pleased to know that you appreciate the wide variety of frame options we offer, although we were sorry to learn that on your January 24, 2022, order, o4477137414, for which you selected gray Transitions® photochromic (light-sensitive, auto-tinting) lenses, you left off the Near Vision reading Addition (NV-ADD) of +2.50. Therefore, you returned these eyeglasses to us for a 100 percent refund of what you spent on them in the form of store credit to your Zenni account, and you used the store credit toward the purchase of a new pair of eyeglasses, also in frame 137815, and it was good to see that you selected the standard progressive prescription type for this order, with gray photochromic lenses. Since you mention the shipping times of these orders, we want to advise that the U.S. Postal Service confirms that order o4477137414, which was placed on January 24, 2022, was delivered on January 31, 2022, seven days after you placed the order. Your order o4494945863 placed on February 7, 2022, was delivered on February 16, 2022, nine days after you placed the order, according to the post office, and both orders were delivered to you considerably earlier than the 14-21-day delivery-time promise for Standard shipping to U.S. residences. Ms. Willie, we thank you again for sharing your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the eyeglasses order you placed with us. We were happy to read that you are pleased with the prescription in the lenses, although we were sorry to read that the frame needs adjustment and that the clip-on sunshades you ordered scratched the frame and interfered with your vision. Consequently, we apologize for any disappointment you experienced as a result. We want to confirm that this order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return the clip-on sunshades for a refund of what you spent on them to the credit card you used to pay for them. In addition, since you mention that your frame – full-rim, square, acetate, spring-hinged, tortoiseshell Azalea frame 4446535, with a frame width of 138 millimeters – needs to be adjusted, we want to advise that since there are stainless-steel rods embedded in the temple arms, you may bend the temple tips up or down to improve the fit, and you may also adjust the front rims as well. Here is an infographic, found toward the middle of the bottom of every page of our website, with information explaining How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses. Since this order is within its 30-day warranty period and you advise that the frame has gotten scratched, you may contact us to request a free replacement frame 4446535. When you receive the free replacement frame 4446535 and you are ready to replace the nonprescription lenses in the replacement frame with the prescription lenses from the original frame, here is a how-to video, How to Replace Lenses in a Full-Rim Frame, which provides information explaining how to swap the lenses from the original frame into the new one: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. Moreover, since the frame did not fit you perfectly, if you would like to return these glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – and use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit you better, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and if you would like to return the clip-on sunshades for a 100 percent refund of their price, and if you would like to receive either a free replacement frame 4446535 or return these glasses to us for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you either by asking our lab to send you a free replacement frame 4446535, or with emailed instructions to return the clip-on sunshades for a 100 percent refund, or with emailed instructions to return the eyeglasses and the clip-on sunshades for one of the two refund options. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4447760983, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you so much for posting your very gratifying Zenni review of your most recent eyeglasses order, for which you selected full-rim, square, acetate, translucent frame 662916, with a frame width of 132 millimeters. We were delighted to read that you successfully entered your prescription during the order process on our website, and the glasses came out perfectly. Haley, we thank you again for taking the time to share your heartening remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your satisfaction with the eyeglasses frame you selected on your most recent order – full-rim, rectangular, stainless-steel, black frame 3210021, with a frame width of 136 millimeters. You are a longtime, valued customer, and we were very happy to read that you are pleased with this frame. It is good to know that this frame is not tight, that it does not irritate your nose, and that the temple arms fit perfectly behind your ears. Ms. Flaherty, we thank you again for taking the time to post your favorable remarks about this eyeglasses frame, which we are delighted to know is comfortable for you to wear. Moreover, we want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of the order you placed for two pairs of single-vision distance glasses, both with our Blokz® blue-light-blocking feature, one pair of standard progressive eyeglasses, and one pair of near-range workspace progressive eyeglasses. We are happy to know that you appreciate the high-quality and low prices of our products, and that you have recommended Zenni to other people. Regarding your comment about the virtual try-on feature, you should be able to see how the frame looks on your face, and whether the size indicates the frame will fit you well, when you used this feature. However, since you mention that measuring a frame should result in a more accurate fit, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-millimeter leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We thank you again, Ms. Theresa, for taking the time to share your favorable comments, and we hope that this information is helpful. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of the eyeglasses you ordered from us. We were happy to read that your ordering experience was quick and easy, and of course we are pleased to know that you are satisfied with the quality and price of the eyeglasses you received. Ms. V, we thank you again for taking the time to share your favorable comments. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We are delighted to know that you appreciate the sturdiness of the frames we provide, the free gifts we offer, and the quick delivery time. Angela, we thank you again for taking the time to share your heartening remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your very gratifying Zenni review of the most recent pair of eyeglasses you ordered from us – full-rim, aviator, stainless-steel, gold ANSI Z87.1 safety glasses frame 749414, with a frame width of 143 millimeters. You are a longtime, valued customer, and we were delighted to read that you are very happy with the vison through the lenses, the fit of the safety glasses, and their cute appearance. Ms. Melissa, we thank you again for taking the time to post your favorable remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of your most recent eyeglasses order. You are a longtime, valued customer, and we are delighted to know that you are very happy with the eyeglasses from your most recent order with us. It was good to read that both pairs are very good quality and are very sturdy. Ms. Sarah, we thank you again for taking the time to post your favorable remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of the most recent order you placed with us, for one pair of standard progressive gray photochromic (light-sensitive, auto-tinting) eyeglasses with our Blokz° blue-light-blocking feature. We were happy to read that you found the process to order your eyeglasses very easy, including choosing your frame, entering your prescription, and selecting your lens options. It is good to know that you are satisfied with the eyeglasses you received, and that you appreciate their low price. Mr. Finley, we are delighted to know that you plan to order another pair of eyeglasses from us soon. Moreover, we want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of the most recent order you placed with us, for two pairs of standard progressive gray eyeglasses, one of them a pair of gray sunglasses, with our Blokz° blue-light-blocking feature. You are a longtime, valued customer, and we were happy to read that you found the eyeglasses to be of good quality and well-suited to your vision needs. It is also good to know that you appreciate the variety of styles and colors of our frames, and that the glasses arrive quickly. Of course, we are heartened to know that you appreciate the many discounts we offer for frames, lenses, and extras, and that you find the process to order your eyeglasses very easy. Mr. Putnam, we thank you again for taking the time to post your favorable remarks. Moreover, we want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of the most recent pair of eyeglasses you ordered from us – in full-rim, rectangular, acetate, spring-hinged, green frame 4431524, with a frame width of 126 millimeters. You are a longtime, valued customer, and although you state that you often have trouble finding trendy frames that will fit your narrow face, we are delighted to know that this frame fits you very well, and that the prescription in the lenses is good, too. Of course, we are happy that you appreciate the low prices of our high-quality products, as well. Ms. Blake, we thank you again for taking the time to post your favorable remarks. Moreover, we want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of the two orders for eyeglasses you placed with us, one order containing bifocal eyeglasses for you, the other order containing bifocal eyeglasses for your husband. We are delighted to know that you are very pleased with the customer service you received from us regarding these two orders, as well as with the quality of these bifocal eyeglasses, and the quickness of the delivery. Ms. Mcgee, we thank you again for taking the time to post your favorable remarks. Moreover, we want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of your experience contacting us about the loose right temple arm on your half-rim, rectangular, stainless-steel, gray frame 581312, with a frame width of 143 millimeters, and which comes with a pair of polarized magnetic snap-on sunshades cut to match the size and shape of the prescription lenses in the eyeglasses. We were sorry to read that the right temple arm is loose, and that you were unable to tighten the hinge screw so that the temple arm would no longer be loose. Consequently, we apologize for any dismay you experienced as a result. It was good to read that, rather than asking for a free replacement frame 581312, which was available since this order is within its 30-day warranty period, which starts the day the glasses are delivered, insofar as it would be challenging for a customer to replace the prescription lenses from the frame with the loose temple arm into the half-rims of the free replacement frame, you requested emailed instructions to return these glasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account. We look forward to receiving these returned eyeglasses, so that we may issue the store credit refund to your Zenni account, and so you may use the store credit toward the purchase of a new pair of eyeglasses. Of course, we were very happy to read that you were pleased with the assistance you received from our customer service representative when you called, and that you have always been satisfied with your Zenni purchases. Ms. Miller, we thank we thank you again for taking the time to post your favorable remarks. Moreover, we want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the lens that was loose in your full-rim, rectangular, plastic, green frame 125024, with a frame width of 138 millimeters. We were sorry to read that one lens was loose in the frame’s rim, and we apologize for any dismay you experienced as a result. Nevertheless, it was good to read that when you contacted us about this matter, we issued a free remake of these eyeglasses, in the new order o4467023547. We are happy that the remade pair of eyeglasses we sent you is perfect. Ms. Fox, we thank you again for taking the time to post your favorable remarks. Moreover, we want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of the first pair of eyeglasses you ordered from us. We are happy to know that you are pleased with the standard progressive eyeglasses with our Blokz° blue-light-blocking feature, the anti-fog anti-reflective coating, and the 1.74 high-index progressive lenses. We are also delighted by your comments regarding our website, which is good to know you feel was designed by professionals. Ms. Payne, we thank you again for taking the time to post your favorable remarks. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of our website, which we are happy to know you find user-friendly, and the customer service you have received from us, which we are heartened to know you characterize as wonderful. Of course, we are delighted to know that you are satisfied with the glasses you have received, and that you appreciate the prices and wide selection of our products. Ms. V., we thank you again for taking the time to share your favorable comments. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your very gratifying Zenni review of the four most recent pairs of standard progressive eyeglasses you ordered from us, one in 2022, three in 2021, all in four different, beautiful cat-eye frames, one with 1.50 standard index lenses, one with gray Transitions® photochromic (light-sensitive auto-tinting) lenses, one with generic gray photochromic lenses, and one with 1.53 Trivex impact-resistant lenses – the last two with our Blokz° blue-light-blocking feature. You are a longtime, valued customer, and we were delighted to know that you are happy with these recent orders for eyeglasses. We thank you again, Ms. Klegman, for taking the time to post your favorable remarks. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying Zenni review of the eyeglasses you have ordered from us. We were happy to learn that you are pleased with the single-vision eyeglasses with the gray photochromic (light-sensitive, auto-tinting) lenses and our Blokz° blue-light-blocking feature on the glasses from your most recent order. Of course, we are delighted to know that you appreciate the low prices of our high-quality products. Ms. Quattlebaum, we thank you again for taking the time to post your favorable remarks. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We are happy to know that the low prices of our high-quality eyeglasses enable you to order many pairs of eyeglasses that you can keep in various places, so that you have your glasses available wherever you go. We were delighted to read that you are satisfied with all the pairs of glasses you ordered from us. Ms. Harris, we thank you again for taking the time to post your favorable remarks. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of the eyeglasses you ordered for your daughter, which we were delighted to read she loves. We are happy to know that the glasses fit her well, and that she is very satisfied with the appearance of the frame. Ms. Braneff, we thank you again for taking the time to post your favorable remarks. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying review of your experience ordering eyeglasses from us. We were happy to read that you find the website easy to use and that you appreciate the wide variety of frames, lenses, and extras we offer. Of course, we are pleased to know that you were able to purchase three pairs of eyeglasses for your child for less than you would have paid for one pair of eyeglasses had you purchased them locally. Ms. Mullinex, we thank you again for taking the time to post your favorable remarks. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of your experience ordering eyeglasses on our website. It was good to read that you were able to use a headshot to see how various frames will look on your face, and we are delighted to know that you are happy with the glasses you received and their price. Mr. Reed, we thank you again for taking the time to post your favorable remarks. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of your experience ordering eyeglasses on our website. It was good to read that you find it easy and convenient to order eyeglasses on our website, and that you can get eyeglasses and sunglasses from us for a small fraction of what you would pay for them locally. Ms. Lasseigne, you can be confident that we will not stop providing high-quality eyeglasses and extras at low prices, and we thank you again for taking the time to post your favorable remarks. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of the standard progressive eyeglasses and sunglasses you have ordered from us. We were happy to read that you are very happy with the standard progressive amber sunglasses you ordered in June 2021, and that you are also pleased with the standard progressive eyeglasses you ordered in January 2022. It is good to know that these eyeglasses orders were delivered to you quickly, and that you prefer these eyeglasses to the much more expensive eyeglasses you purchased locally. Ms. Wendy, we thank you again for taking the time to post your favorable remarks. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the eyeglasses you have ordered from us. We are sorry that many of the more than 30 orders you have placed with us since 2019 have not worked out for you, and we apologize for any dissatisfaction you experienced as a result. We see no notes in the database record of your most recent order, o4444013477, which Federal Express advises was delivered to you on January 24, 2022. Insofar as this order is within its 30-day warranty period, which starts the day the glasses are delivered, if you have any issue with these gray photochromic (light-sensitive, auto-tinting) bifocal glasses, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for an inspection. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4444013477, in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the eyeglasses for an inspection. We will email you the instructions to return the glasses to us for the inspection, and we will also email you the prepaid mailing label. If our inspection finds any manufacturing errors on the glasses, we can offer to remake them for you for free. If we find no manufacturing errors, we can return the glasses to you or issue the refund option that is available when an order has been paid for with a combination of store credit and funds from a credit card – a 50 percent refund of the amount of store credit that was used to pay for the order to the credit card that was used to pay for the rest of the order, and a 100 percent refund of the amount paid for with funds from the credit card in the form of store credit to your Zenni account, minus the $18.95 Express shipping fee, which we do not refund in a situation such as this. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you so much for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We are delighted to read that you have been pleased with the quality and price of the eyeglasses you have ordered from us, and we are grateful for your longtime loyalty. We thank you again, Ms. Chloe, for taking the time to post your favorable remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of your experience ordering eyeglasses on our website. We were sorry to read that you did not like how the first pair of eyeglasses you ordered from us – full-rim, rectangular, acetate, spring-hinged, gray frame 503612, with a frame width of 141 millimeters and a pair of magnetic gray polarized sunshades – looked on your face, and we apologize for any disappointment you experienced as a result. Nevertheless, we were pleased to read that you subsequently learned how to use the virtual try-on feature, which you had not mastered when you placed your first order, and that you are happy with the eyeglasses from your next two orders – one of them a pair of gray prescription sunglasses in full-rim, cat-eye, flexible-plastic, tortoiseshell frame 2032425, with a frame width of 146 mm, the other a pair of clear eyeglasses in full-rim, square, plastic, streaked faux-wood brown frame 123415, with a frame width of 146 mm. It is good to know that you are pleased with these eyeglasses, and that based on your satisfaction with them you plan to order more eyeglasses from us. However, we want to mention that your first order, o4429907264, which was delivered to you on January 21, 2022, is still within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, insofar as you are happy with the sunglasses and clear glasses you ordered after ordering the glasses in frame 503612, you may return the eyeglasses in frame 503612 to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. If you would like to pursue one of these two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put the order number of the eyeglasses order you placed on January 6, 2022, o4429907264, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, if you would like to return these eyeglasses and if you select the store credit option, use the store credit toward the purchase of a new pair of glasses that will fit you better, perhaps in a frame with a frame width that is 146 mm or within 2 mm of this measurement (144-148 mm), so that we may resolve this matter to your satisfaction.

Thank you so much for posting your gratifying Zenni review of the two eyeglasses orders you placed with us. We were very happy to read that you find the glasses durable, cute, and affordable, and that they were delivered quickly. Of course, we were heartened to learn that you feel that these eyeglasses have exceeded your expectations, and that you intend to order more eyeglasses from Zenni and have no plans to purchase eyeglasses anywhere, due to your satisfaction with the glasses you have ordered from us. Ms. Rebecca, we thank you again for taking the time to post your favorable remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were pleased to read that, based on your satisfaction with the first pair of eyeglasses you ordered from us – in the beautiful square, flexible-plastic, multicolor rainbow full-rim frame 2035829, with a frame width of 138 millimeters – you placed another order with us, for two pairs of eyeglasses, one in full-rim, round, acetate, ombre tortoiseshell and green peacock frame 4422425, with a frame width of 136 mm, the other in full-rim, round, Ultem, black frame 640221, with a frame width of 134 mm and a magnetic, snap-on, polarized gray sunshades set. We are happy to know that the low prices of our high-quality products enable you to have multiple pairs of eyeglasses. We thank you again, Ms. Ashley, for taking the time to post your favorable remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your experience ordering bifocal eyeglasses from us. We were pleased to read that you appreciate the high quality and low cost of the eyeglasses you have received. We thank you for your desire to continue to order eyeglasses from us and for encouraging your husband to get his eyeglasses from us, too. We also thank you, Ms. Terrie, for taking the time to post your favorable remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the order for eyeglasses you placed with us. We understand from the notes in the database record of the order that you had intended to order single-vision reading glasses, but you advise that you inadvertently ordered single-vision distance glasses instead. Consequently, we apologize for any disappointment you experienced as a result. It was good to see that we emailed you instructions to return these glasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account. If you need any assistance from us when you are ready to place your next order for single-vision reading glasses, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you in entering the correct prescription and pupillary distance (PD) values when you are placing your order. We hope that this will resolve this matter to your satisfaction.

Thank you so much for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We were happy to read that you are pleased with the frame of the first pair of single-vision eyeglasses you ordered from us – full-rim, round, plastic, tortoiseshell frame 125525, with a frame width of 133 millimeters. It was good to read that this 15-gram frame is very comfortable to wear, and that it feels substantial without being heavy. We are delighted to know that, based on your satisfaction with the glasses and their very low price, you plan to place more eyeglasses orders with us. We thank you again, Ms. Ramona, for taking the time to post your favorable remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of your experience ordering eyeglasses from us. It was good to read that you found the ordering process easy, that the eyeglasses orders were delivered to you quickly, and that you are pleased with the eyeglasses from your first order, placed on September 14, 2021, in full-rim, cat-eye, flexible-plastic, black and lilac ombre frame 2017017, with a frame width of 137 millimeters. However, we were sorry to read your comment that this frame, plus the frame from your second order – full-rim, rectangular, plastic, tortoiseshell frame 230925, with a frame width of 144 mm – are “tweaked,” and we are sorry that we do not know what you mean by this. Since you advise that you can’t get the frame straightened out, we presume that you mean that the frames are crooked, and we apologize for any dissatisfaction you experienced as a result. Since you dislike this frame, and you advise that it appeared smaller in the virtual try-on feature than it was when you received it, insofar as this order, which was delivered to you on January 31, 2022, is within its 30-day warranty period, which starts the day the glasses are delivered, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4458660601, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. If you select the store credit refund option, and you plan to use the store credit toward the purchase of a new pair of eyeglasses in a different frame that will fit you better, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your gratifying Zenni review of the first order for eyeglasses you placed with us. We were happy to read that you love your new glasses, that your prescription was perfect, and that you are pleased that the glasses came in a hard plastic case. We are delighted to know that you are satisfied with the quality and price of the glasses, that you have not seen this style anywhere else, and that you plan to order more eyeglasses from us. We thank you again, Ms. Blakelynn, for taking the time to post your heartening remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the two most recent eyeglasses orders you placed with us. We were sorry to read that the vision through the left lens of the standard progressive eyeglasses on your order o4429866476, placed on January 6, 2022, was poor, and that the near vision section of the progressive reading corridor did not seem to be present on the lenses. Insofar as this was a new prescription, and since you were still able to see well through the lenses of the previous pair of eyeglasses you ordered, on September 9, 2021, in order o2960516174, with your previous prescription, you placed an order for a new pair of standard progressive eyeglasses, on February 1, 2021, in order o4484301592, with this previous prescription. The U.S. Postal Service expects to deliver these eyeglasses to you soon. However, insofar as the previous order, o4429866476, was delivered to you on January 24, 2022, it is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you would like to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4429866476, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the near-range workspace progressive eyeglasses you ordered from us, which we were sorry to read did not work out for you. Insofar as these eyeglasses are designed to provide good vision up to approximately three feet away, we want to confirm that these eyeglasses do not provide distance vison, and we apologize for any disappointment you experienced as a result. Nevertheless, this order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you do not find these eyeglasses useful to use for up-close vision, such as for reading or viewing your computer screen if it is approximately two feet away, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the eyeglasses. If you choose the 100 percent store credit refund option, you may use the store credit toward the purchase of a pair of standard progressive eyeglasses, which provide good distance (driving), intermediate (computer), and near (reading) vision. We want to confirm that for standard progressive eyeglasses, we put the top of the progressive reading corridor, where computer vision starts, at 5 millimeters above the centerline of the lens, with reading vision 5-7 mm below this. In addition, we manufacture a style of progressive eyeglasses called freeform, which provides a progressive reading corridor approximately 12-14 mm wide, with no vision correction on either side of this progressive reading corridor. If you do plan to order a pair of standard progressive eyeglasses from us, and use the store credit we will issue upon the return of the near-range workspace progressive eyeglasses toward the payment of these glasses, we recommend that you consult with your eye doctor to determine where the optical center should be on a lens for you to have optimum vision, and since the optical center is placed 1-2 mm above the centerline of the lens, with the top of the progressive reading corridor placed 3-4 mm above this, once your eye doctor has determined where you need the optical center to be able to use the eyeglasses effectively, you will be able to order a frame with a lens height that will put the optical center where you will be able to use the glasses effectively. Therefore, if you would like to return these eyeglasses to us for one of these two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4429926473, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you so much for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We are delighted to know that you are pleased with the most recent pair of eyeglasses you ordered, single-vision eyeglasses with gray photochromic (light-sensitive, auto-tinting) lenses, their price, how they fit, and the excellent condition in which they arrived. We were very happy to read that you found it easy to order your eyeglasses on our website. Mr. Bennett, we thank you again for taking the time to post your favorable remarks. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were delighted to read that you found it easy to use our virtual try-on feature, and that it enabled you to find a pair of eyeglasses that fit you well. Of course, we are happy to know you feel that Zenni’s products are high-quality and available for a very low cost. Regarding the shipping time of this order, o3351247727, placed on January 4, 2022, the U.S. Postal Service website advises that the glasses were delivered to you on January 20, 2022, 16 days after you placed the order, within the 14-21-day delivery-time promise for Standard shipping to U.S. residences. We thank you again, Ms. Lovisa, for sharing your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your and your brother’s experience ordering eyeglasses from us. We were happy to read that your brother had a good experience with his order, and that based on this you ordered eyeglasses from us, too. We want to confirm that when your brother asked that his lenses be polished and rolled, we confirmed that we can polish the lens edges, but we do not roll them, although we can bevel the edges. We hope that your brother is happy with the glasses with these polished and beveled lens edges, and that you are happy with the glasses you ordered as well. We thank you again, Ms. Veda, for taking the time to share your comments. We want you to know that at Zenni, we believe that it is a privilege to serve your family’s eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of the eyeglasses you have received from us. We were happy to read that you find the frames you have ordered to be sturdy and high-quality. We are also happy to know that you find the website easy to navigate, and that you like the virtual try-on feature, which enables you to see how the glasses will look on your face before you order them. Ms. Savannah, we thank you again for taking the time to share your comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were sorry to read that an incorrect pupillary distance (PD) was entered for the eyeglasses on your December 8, 2021, order, o4357991639, and we apologize for any confusion you experienced as a result. You returned these two pairs of eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account, and you used the store credit toward the purchase of your next order, o4426809336, placed on January 5, 2022, and we were happy to see that the PD was entered correctly on this order, which the U.S. Postal Service website advises was delivered to you on January 18, 2022. We thank you again for sharing your favorable remarks, and we hope that you are pleased with these eyeglasses.

Thank you for posting your Zenni review of the two most recent orders you placed with us. We were sorry to learn that the two pairs of single-vision distance eyeglasses you ordered on December 22, 2021, in order o3141482798, were ordered with an incorrect lens type, and we apologize for any disappointment you experienced when you received these glasses. Nevertheless, you returned them to us for a 100 percent refund of their price in the form of store credit to your Zenni account, and you used this store credit toward the purchase of your next order, o4442304863, placed on January 21, 2022, for two pairs of single-vision distance eyeglasses in the same two frames you selected on previous order – full-rim, round, plastic, grayish blue frame 125716, with a frame width of 134 millimeters, and full-rim, square, plastic, translucent aqua frame 128016, with a frame width of 131 mm. You requested a base curve of 5 for the lenses of these eyeglasses. We replied that the base curve would be zero, and we asked you whether we should proceed with the order. You replied that we should continue to process the order, and we are doing so. When we have completed and mailed these eyeglasses to you, we will email you the U.S. Postal Service tracking number, and when you receive these eyeglasses, we hope that you will be satisfied with them.

Thank you for posting your Zenni review of our website, our prices, the frames you received, and our virtual try-on feature. We were happy to read that you like our website, our prices, and the frames you have received, but we were sorry to learn that you were unable to use the virtual try-on feature, and we apologize for any dismay you experienced due to this matter. In addition, we were sorry to read that the most recent pair of bifocal eyeglasses you ordered, in full-rim, cat-eye, flexible-plastic, translucent floral frame 2032939, with a frame width of 145 millimeters, was too tight behind your ear, and we apologize for any disappointment you experienced due to this matter, as well. Therefore, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses. We hope that this information helps you adjust the temple arm to improve the fit of the frame. However, if you are unable to adjust the frame so that it fits you more comfortably, insofar as this order is within its 30-day warranty period, which starts the day the glasses are delivered, you may return this pair of eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If you select the store credit refund option, you may use the store credit toward the purchase of a new pair of bifocals in a frame that will fit you better. Therefore, we want to recommend the information we provide in another infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. If you would like to pursue returning the bifocals in frame 2032939 for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4345596891, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We are happy to know that you are pleased with the two most recent orders you placed for standard progressive eyeglasses with our Blokz® blue-light-blocking feature. It was good to read that the delivery was on time and that the quality of the eyeglasses is excellent. Ms. Fernandes, we thank you again for sharing your comments. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your experience ordering eyeglasses from us. You are a longtime, valued customer, and we were delighted to read that you are participating in our Rewards program, that you regularly order eyeglasses from us for you, your mother, and your grandmother, and that you were pleased with our attentive customer service when we contacted you about the two different pupillary distance (PD) values entered on one of your orders, one of which was for your glasses, the other of which was for your mother’s glasses. Ms. Lasak, we thank you again for taking the time to post your heartening remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying Zenni review of the two orders for eyeglasses you placed with us. We were delighted to read that you are happy with the quality of these single-vision distance eyeglasses, that you could use our virtual try-on feature to see how the eyeglasses would look on your face, and that we have a good selection of frames in our inventory. Ms. Sarata, we thank you again for taking the time to post your favorable review. At Zenni, we consider it a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the first order for eyeglasses you placed with us, for a pair of near-range workspace progressive eyeglasses, which we were sorry to read was a prescription type that you inadvertently selected. Consequently, we apologize for any confusion you experienced as a result. We are also sorry to confirm that the promotional discount you used on this order is a one-time-use promotion and unavailable for the second order you intended to place using the store credit we issued upon the return of the near-range workspace progressive eyeglasses. We were sorry to read that in response, you requested a full refund of what you spent on the order to the credit card you used to pay for the glasses. However, insofar as a full refund is unavailable in a situation such as this, we apologize for any disappointment you experienced due to this matter, as well.

Thank you so much for posting your gratifying review of your experience ordering eyeglasses for your daughter from Zenni. We were happy to read that you appreciate the variety of frames we offer and our prices. It is also good to know that you found the online ordering process to be smooth, and that you like the informative emails we sent you about the status of your order. Ms. Potts, we thank you again for posting your heartening review. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of your experience ordering eyeglasses from us. We were sorry to read that you feel that the checkout process is cumbersome, and we apologize for any dissatisfaction you experienced due to this matter. Regarding your desire to refer to a pair of eyeglasses you previously ordered, we want to confirm that you may enter the frame’s model number in the search window at the top right side of every page of the Zenni website, by clicking the magnifying glass icon above Search, and an enlarged picture of the frame will appear on the website, with the dimensions underneath the enlarged picture of the frame, under Details, and for more information about the frame, you may click Description, and you will see more information about the frame. We also want to mention that if you have an issue with a frame you received, if you contact us within the first 30 days after the order has been delivered, which is our warranty period, and you complain of an issue with the frame, we can send you a free replacement frame for free, and you may swap the prescription lenses from the damaged frame into the new one. Here is a link to a how-to video, How to Replace Lenses in a Full-Rim Frame (https://www.zennioptical.com/c/how-to#howto-replace-fullrim), found toward the middle of the bottom of every page of our website. In addition, since you mention your desire to find frames that have styles and dimensions that will work well for you, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we thank you again for taking the time to post your review.

Thank you for posting your Zenni review of your experience ordering eyeglasses from us. We were happy to read that you have found that the ordering process has been easy, but we were sorry to read that you have been unable to upload a picture of yourself on our website to use our virtual try-on feature. Consequently, we apologize for any dismay you experienced as a result. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you in troubleshooting this matter. We will help you in posting your picture or a video to the website, so that you may use the virtual try-on feature. However, if you are not able to do this even with our assistance, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we also hope that you telephone Zenni Customer Service, so that we may assist you in uploading your picture or video to our website, which we hope will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your experience and your husband’s experience ordering eyeglasses from us. We were happy to read that ordering on the Zenni website is simple, but we were sorry to read that your husband had to return the eyeglasses from order o4314661168, placed on November 21, 2021, which were ordered as single-vision reading glasses, since your husband added the NV-ADD on his prescription to the Spheres correctly, and he also correctly lowered his pupillary distance (PD) by 3 millimeters, from 70 mm to 67 mm, which is the correct procedure for ordering single-vision reading glasses. However, we were sorry to read in the database record notes that the frame he selected for this order, full-rim, rectangular, acetate, black frame 639021, with a frame width of 140 mm, did not fit him well. It was good to see that he returned these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account, and that he used the store credit toward the purchase of full-rim, rectangular, acetate, spring-hinged, gray and black frame 4443021, with a frame width of 149 mm, on order o4409961432, placed on December 29, 2021, for a pair of standard progressive eyeglasses with gray photochromic (light-sensitive, auto-tinting) lenses and our Blokz® blue-light-blocking feature. We see no notes in the database record of this order, so we hope that this means that your husband is satisfied with these eyeglasses. Nevertheless, we thank you again for posting your Zenni review, Ms. Nguyen. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of the first order you placed with us. We were happy to read that you love the bifocal eyeglasses you ordered. It is good to know that you can see clearly with the glasses and that the frame you selected – full-rim, round, flexible-plastic, clear frame 2018623, with tortoiseshell temple arms and a frame width of 135 millimeters – fits you comfortably. Of course, we are pleased that you plan to order more eyeglasses from us. We thank you again, Ms. Frances, for taking the time to post your heartening remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of the order you placed for eyeglasses for your three-year-old son. We were happy to read that the customer service you received from us was good, that the shipping was fast, and that you appreciate the low prices of our high-quality products. Ms. Chelsea, we thank you again for taking the time to post your heartening remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much, Ms. Angie, for posting your very gratifying review of the first pair of eyeglasses you ordered from Zenni. We are delighted to know that you are happy with the glasses, and that you find them to be as good as or better than eyeglasses you have spent hundreds of dollars on from other optical retailers. Ms. Angie, we thank you again for taking the time to post your favorable review. Moreover, we want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of what happened when your 13-year-old daughter fell and scratched the lenses of her eyeglasses. We hope that she was uninjured from this fall, but of course we were sorry to learn that the lenses of the glasses got scratched. Consequently, we apologize for any dismay you and she experienced as a result. Nevertheless, it was good to read that you returned these scratched eyeglasses to us, that we issued a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account, and that you used the store credit to pay for most of the next order you placed with us, o4438488260, for the same eyeglasses in the same frame – full-rim, rectangular, flexible-plastic, aqua frame 2029316, with black temple arms and a frame width of 127 millimeters. We are delighted to know that your daughter is happy with these glasses, and we thank you again, Ms. Sarah, for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the eyeglasses you have most recently ordered from us, in full-rim, rectangular, flexible-plastic, spring-hinged, black onyx frame 2023521, with a frame width of 127 millimeters and a temple arm length of 125 mm. We were sorry to read that these temple arms are too short, and we apologize for any disappointment you experienced as a result. We are also sorry to confirm that we do not provide return mailing labels with the eyeglasses, but we can email you a prepaid mailing label to use for return postage, if you would like to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses. if you decide to return these eyeglasses and you choose the store credit option, you may use the store credit toward the purchase of a new pair of glasses in a frame with longer temple arms. The most recent previous order you placed for eyeglasses for the person with this prescription and pupillary distance (PD), o3738346579, placed on March 21, 2021, included two pairs of eyeglasses in these frames: full-rim, rectangular, flexible-plastic, black frame 2018921, with a frame width of 137 mm and a temple arm length of 148 mm, and full-rim, rectangular, plastic, black frame 125021, with blue accents, a frame width of 138 mm and a temple arm length of 143 mm. Your most recent order prior to o3738346579 – o2946774379, placed on May 11, 2020, contained frame 2018916, which has the same dimensions as 2018921, but is blue instead of black. Your order o4382244401 is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these glasses for one of our two previously outlined refund options, and if you choose the store credit option, you may use the store credit toward the purchase of a new pair of glasses in a frame with longer temple arms. To pursue one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. As we mentioned, we will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4382244401, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. To find a frame with longer temple arms, we recommend visiting our website and entering the frame numbers you ordered previously in the search window at the top of every Zenni page, one at a time, and you will see the enlarged picture of the frame, with its dimensions listed under the enlarged picture of the frame, under Details. All the previous orders you placed, starting with your first order, on October 26, 2018, have the same prescription and PD, so we invite you to look up your orders prior to May 11, 2020, to ascertain the model numbers of the frames you selected, and if you see one you want to reorder, you may do that on our website, or you may order your glasses in a new frame that has dimensions you confirm will fit you well. In addition, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and if you would like to return these glasses for one of the two refund options, we very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you, Ms. Sandra, for posting your very gratifying review of your experience ordering eyeglasses from Zenni. We were happy to read that you feel that our website is user-friendly, and that the glasses arrive quickly. Moreover, we are delighted to know that you feel the quality of the eyeglasses you have ordered from Zenni matches the quality of much more expensive eyeglasses you have purchased locally. Ms. Sandra, we thank you again for taking the time to post your favorable comments. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the two pairs of bifocals you ordered. We want to confirm that we do not offer no-line bifocals, although we offer progressive eyeglasses, which are no-line multifocal glasses that have distance (driving), intermediate (computer), and near (reading) vision in the lens. Since you mention that one pair works well for you but the other one does not, we were sorry to read that you are having a vision issue with one of the pairs of bifocal glasses you ordered, and we apologize for any dissatisfaction you experienced as a result. You do not mention in your review which pair of bifocals is working for you and which pair is not. The two pairs of eyeglasses you ordered are full-rim, square, mixed-material, ombre tortoiseshell and coral frame 7813125, with a frame width of 137 millimeters and a lens height of 41 mm, and half-rim, oval, metal, spring-hinged, brown frame 463115, with a frame width of 130 mm and a lens height of 30 mm. We want to mention that we placed the top of the bifocal segment height at 4 mm below the centerline of the lens. Therefore, since frame 7813125 has a lens height of 41 mm, the centerline of this lens is at 20.5 mm, and the top of the bifocal segment lens is placed 4 mm below this, at 16.5 mm up from the bottom. Frame 463115 has a 30 mm lens height, so the centerline of this lens is at 15 mm up from the bottom, with the top of the bifocal segment lens placed 4 mm below this, at 11 mm up from the bottom. This order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return the pair of bifocal glasses that is not working for you for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the glasses. If you would like to return the pair of glasses that does not work for you for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4369666690, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the first order for eyeglasses you placed with us, for a pair of standard progressive eyeglasses with our Blokz® blue-light-blocking feature in full-rim, aviator-style, rectangular, memory-titanium, spring-hinged, gray frame 211312, with a frame width of 137 millimeters. We were delighted to read that this is the first pair of eyeglasses you have paid for apart from your employer-provided eyeglasses benefit, and that you are pleased with the glasses, their price, and their quality. We thank you again, Mr. Miller, for taking the time to share your gratifying remarks. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying review of the experience you had ordering your daughter eyeglasses in full-rim, round, acetate, translucent frame 4422423, with a frame width of 136 millimeters. We are delighted to know that you are pleased with the process of ordering online and the telephone assistance you received from a customer service representative during the order process. It is great to know that you are happy with the price of the glasses, that they arrived quickly, and that your daughter can see well with the glasses, the appearance of which has prompted many people to compliment her on the glasses. Ms. Barnes, we thank you again for taking the time to post your heartening remarks about your experience ordering glasses for you daughter. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the glasses you have ordered from us. We were happy to read that you appreciate the changes we have made to our website, and that you like the quality of the eyeglasses you have ordered. Insofar as you refer to our virtual try-on feature in your review and advise that it gives you a good idea of how the glasses will fit you, we also want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we thank you again for posting your very gratifying review.

Thank you so much for posting your very gratifying review of the frames you ordered from the Iris Apfel Collection. We are delighted to know that you are happy with these stylish frames, and that you received compliments on the glasses from medical professionals. Ms. Barrios, we than you again for taking the time to share your comments. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

We are sorry that the tint on your lenses is darker than you anticipated, and we apologize for the dissatisfaction you experience as a result. Our records show that you selected Blokz sunglasses with a classic sky blue mirror finish, which comes automatically bundled with a dark gray tint. We want you to know that there are other options that will not be as dark as the one you chose. For example, choosing regular sunglasses, instead of Blokz sunglasses and then selecting the gradient instead of classic mirror tint would be a slightly lighter option. Choosing a fashion tint without a mirror finish would be lighter as well. The gradient tint option will still be a pairing of the sky blue mirror with a gray tint, but the gray tint will be dark near the top of the lenses and gradually get lighter as you move toward the bottom of the lenses, while a fashion tint would be lighter throughout the entire lens. Although the 30-day return window for your glasses has expired, we will be happy to make an exception to allow you to return the glasses for store credit so that you may try a lighter tint option. If you wish to accept this offer, please contact us at 1-800-211-2105, email us at service@zenni.com, or chat with us live by clicking on the floating Support button that appears near the bottom-right corner of any page on our website. When you contact us, a representative will assist you by emailing you a prepaid return shipping label. A representative can help you place a new order for lighter lenses as well. We hope you will contact us soon, so that we may resolve this matter quickly and to your satisfaction.

Thank you for posting your very gratifying Zenni review of your experience ordering one pair of single-vision prescription eyeglasses and one pair of single-vision prescription sunglasses for your daughter. We were delighted to read that you appreciate the variety of our inventory and that you found the ordering process to be easy. It is great to know that you used the instructions we provide to measure your daughter’s pupillary distance (PD). We are happy that the glasses arrived quickly, and that your daughter is pleased with the glasses. Ms. Johnston, we thank you again for taking the time to share your heartening remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your and your family's eyeglasses needs, and we hope to do so for many years to come.

Your order should be shipped soon, and we trust that you will be happy with it once you receive it.

Thank you for posting your gratifying Zenni review of the glasses you have ordered from us. It was good to read that you have found the glasses you have ordered to be durable, and that the delivery is quick. We see that you favor the cat-eye style, and we were sorry to read that the cat-eye frame style you have ordered twice has resulted in your receiving bent frames. Consequently, we apologize for any dissatisfaction you experienced as a result. We want to mention that if you receive a frame that is defective in any way, if you contact us within the 30-day warranty period of any order, which starts the day the glasses are delivered, we can send you a free replacement frame. We hope that this information is helpful, and we thank you again for posting your review.

Thank you for posting your Zenni review of the eyeglasses you ordered. We were sorry to read your comments, but we want to confirm that if you order a pair of glasses and confirm that you entered the prescription and pupillary distance (PD) correctly, and you have any vision issues with the glasses, you may contact us for instructions to return the glasses to us for an inspection. If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free. Unfortunately, no order number was included with this review, and the email address you provided with the review does not bring up any Zenni account in our customer service database. Moreover, the name that accompanied your review does not bring up any orders placed after May 22, 2021, and the address on this order is different from the address included with your review. Therefore, we invite you to reply to this review response with the pertinent order number, and when we see it we will be able to look up the order, research this matter, and respond to your concerns. We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your experience using our website. We were delighted to know that you love the eyeglasses you have ordered from us, that they have been delivered quickly, that you admire the distinctive style of one of the frames you ordered, which we believe to be full-rim, floating-lens-design cat-eye, stainless-steel, spring-hinged black frame 3222221, with a frame width of 128 millimeters, and that you are very happy with the prescription sunglasses you ordered, in full-rim, round, stainless-steel, black and gold Sepulveda frame 1125221, with a frame width of 130 mm. It is good to know that even though you have not used the virtual try-on feature, you have ordered frames that fit you well. For further help in determining the frame size you need for a frame to fit you well and look good on your face, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we thank you again for posting your very gratifying review.

Thank you for posting your Zenni review of the sunglasses you recently received from us. We were happy to read that you are pleased with the ease of ordering on our website, but we were sorry to learn that the lenses of the sunglasses you ordered were a little small, and we apologize for any disappointment you experienced as a result. For these sunglasses, you selected full-rim, rectangular, flexible-plastic, black frame 1116721, with a frame width of 144 millimeters, a lens width of 57 mm, and a lens height of 41 mm. We see no notes in the database record of your most recent previous order, o4154835231, placed on September 14, 2021, for a pair of single-vision distance eyeglasses in full-rim, square, flexible-plastic, spring-hinged, black frame 2031721, with a frame width of 144 mm, a lens width of 55 mm, and a lens height of 45 mm. Nevertheless, you posted your review of the sunglasses on your most recent order within the order’s 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these sunglasses for one of our two refund options – either a 100 percent refund of the price of the sunglasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses. if you choose the store credit option, you may use the store credit toward the purchase of a new pair of glasses in a frame with larger lenses. To pursue one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4384151639, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. To find a frame with larger lenses, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and if you would like to return these sunglasses for one of these refund options, we very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses you have received from us. We were sorry to learn that either the anti-reflective coating or photochromic (light-sensitive, auto-tinting) feature is deteriorating, and even though each of these items has a one-year warranty, we were also sorry to read that this has happened more than a year after you received your glasses, most of which were ordered in 2015 and 2016. Consequently, we apologize for any dismay you experienced due to this matter. If you notice any deterioration on the lenses of the eyeglasses you most recently received within one year of having received them, which was on December 8, 2021, according to the U.S. Postal Service website, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. In addition, if you notice the failure of the anti-reflective coating on the eyeglasses from this order, which were ordered without a photochromic feature, you may take a picture of the lenses that shows this defect, and email it to us at service@zennioptical.com. If you choose this communication method, please put your order number, o4333425432, in the subject line of the email. If we see the defect on the lenses, we will offer to remake the glasses for you for free. Should this occur, we very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses you ordered in full-rim, browline, mixed-material, clear and gold frame 195423, with a frame width of 144 millimeters and a lens height of 43 mm. We were happy to read that you are very satisfied with the quality of the eyeglasses, but we were sorry to read that the frame is not as large as you hoped it would be. Consequently, we apologize for any disappointment you experienced as a result. You posted your review within the order’s 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses. If you choose the store credit option, you may use the store credit toward the purchase of a new pair of glasses in a larger frame. To pursue one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4381595119, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. To find a frame that will fit you better, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the order you placed for bifocal eyeglasses in half-rim, rectangular, stainless-steel, spring-hinged, gray frame 3210712, with a frame width of 134 millimeters and a lens width of 52 mm. We were sorry to read that the strongly nearsighted prescription in the lenses is creating an outer-edge thickness on the lenses that is causing the outer edges of the lenses to protrude from the frame. Consequently, we apologize for any dissatisfaction you experienced as a result. We recommend getting a full-rim frame for a prescription such as this, and to keep the lenses thinner, we recommend selecting a frame that provides a lens width of 50 mm or lower, preferably somewhere between 47 mm and 50 mm. This order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you would like to return these glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses – if you choose the store credit option, you may use the store credit toward the purchase of a new pair of glasses in a full-rim frame with a narrower lens width. To pursue one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4406780025, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the first order you placed with us, for two pairs of single-vision eyeglasses, with which we were sorry to read you could not see well. Consequently, we apologize for any dissatisfaction you experienced as a result. Since we do not see any previous orders placed by you, we cannot compare the prescription and pupillary distance (PD) values you used for the two pairs of eyeglasses on this order with those items on a previous order that contained eyeglasses with which you can see well. Moreover, we are also sorry to advise that you posted this review well after the end of the order’s 30-day warranty period, which starts the day the glasses are delivered. Nevertheless, insofar as this appears to be your first Zenni order, we can make a one-time customer service exception to extend the warranty period on your behalf regarding this order. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. However, if you read the prescription to us, and it turns out that something was entered incorrectly on the order, we can offer you one of these two refund options upon the return of the glasses. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4274073191, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order. We will email you the instructions to return the glasses for the refund option you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses you ordered from us, in full-rim, rectangular, acetate, spring-hinged, black frame 503321, with a magnetic snap-on sunshades set and a frame width of 137 millimeters. We were sorry to learn that your frame broke, and we apologize for any dissatisfaction you experienced as a result. When a customer’s frame breaks during the order’s 30-day warranty period, which starts the day the glasses are delivered, we can send the customer a free replacement frame, and we advise of this how-to video, How to Replace Lenses in a Full-Rim Frame, found toward the middle of the bottom of every page of the Zenni website: https://www.zennioptical.com/c/how-to#howto-replace-fullrim, which has instructions explaining how to install the lenses in the replacement frame. However, if a frame breaks after the end of the 30-day warranty period, as occurred with your frame, from your order o4069571667, placed on August 8, 2021, you may order a replacement frame with free, nonprescription lenses, and when you receive this frame, you may remove the nonprescription lenses from the rims and install the prescription lenses from the broken frame into the rims of the new frame. We hope that you will place a new order for frame 503321 with nonprescription lenses, which you may remove from the rims of the new frame and install the prescription lenses from the broken frame. If you would like a customer service representative to talk you through the lens-replacement process when you are ready to swap the lenses from the broken frame into the new one, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you.

Thank you for posting your Zenni review of your most recent eyeglasses order. It was good to read that you are mostly satisfied with the assistance you received from our customer service team, and that you are happy with the eyeglasses you received. Insofar as some items – perhaps the pupillary distance (PD) measurement? – were not provided by your eye doctor, we want to confirm that our customer service representatives can assist you with any items about which your eye doctor did not explain. However, since you state that you would like a video explaining how to measure certain items, we want to advise that, although we do not have a video guide explaining how to measure a pair of eyeglasses you have now that fits you well and looks good on your face, we do have an infographic, found toward the middle of the bottom of every page of our website, that explains this, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-millimeter leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. In addition, we have a video explaining How to Measure your PD (pupillary distance), https://www.zennioptical.com/c/how-to#howto-measure-pd, and a video tutorial explaining How to Order Your Glasses Online, https://www.zennioptical.com/c/how-to#howto-order. We hope that this information is helpful, too. However, we were sorry to read that the eyeglasses case you received is difficult to open. We apologize for any dismay you experienced about the eyeglasses case, and we want you to know that we will ask our U.S. Shipping team to send you a free replacement case, and we will ask them to confirm that it snaps open and close easily before they send it to you. When they send it to you, they will email you confirmation that they have sent the case. We hope that the infographic and videos of which we advised are helpful, and we also hope that you have a Merry Christmas and very Happy New Year!

Thank you for posting your Zenni review of the standard progressive clear eyeglasses and standard progressive gradient sunglasses with the ultraviolet tint from your November 26, 2021, order, o4328001311, and the two pairs of standard progressive clear eyeglasses from your November 28, 2021, order, o4331946891. It was good to read that you are pleased with the sunglasses and two of the pairs of the clear glasses, but we were sorry to learn that you would not see well with one of the pairs of clear standard progressive eyeglasses you received. Consequently, we apologize for any disappointment you experienced as a result. You entered the same pupillary distance (PD) and prescription values for all four pairs of glasses. In addition, both orders are within their 30-day warranty periods, which start the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the orders handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the pair of eyeglasses with which you cannot see well for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put the relevant order number – either o4328001311 o4331946891, whichever order included the eyeglasses with which you cannot see well – in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection, and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the PayPal account you used to pay for the order. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the two pairs of eyeglasses in sunlight-activated full-rim, square, flexible-plastic, purple (frame model 8119923) and blue (frame model 8119924) frames with frame widths of 140 millimeters. We were sorry to read that the frames are not changing color correctly, and we apologize for any dissatisfaction you experienced as a result. We are also sorry that the first customer service representative offered you a remake of the glasses based on the pictures you provided. However, since the evidence in the pictures is inconclusive, the supervisor advised that, unfortunately, we cannot authorize a remake of the glasses based on the pictures and that the glasses need to be returned to us for an inspection of the sunlight-activated feature. Our supervisor telephoned you to discuss this matter but was unable to leave a voicemail message. We also apologize for any dismay you experienced due to this matter, as well. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return these glasses to us for an inspection of the frames’ sunlight-activated color-changing feature. We will also email you a prepaid mailing label to use for return postage. If our inspection finds that the frames are not changing color correctly in the sunlight, we can then offer to remake the eyeglasses for you for free. However, if our inspection finds that they are changing color correctly, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order, the total cost of which was $121.78, which includes the $4.95 Standard shipping fee, which we do not refund in a situation such as this, not more than $140.00, as you state in your review. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4285969179, in the subject line of the email, and in the body of the email please advise that you would like to return these two pairs of eyeglasses for an inspection of the sunlight-activated feature on the frames. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses frames you selected on your most recent order from us. We were sorry to read that you are dissatisfied with these frames, and we apologize for any dismay you experienced as a result. Two of the frames you selected on this order – full-rim, square, plastic, black and orange ombre frame 127921, with an 80 percent gray sunglasses tint and black, gray, and yellow patterns on the temple arms and a frame width of 142 millimeters, and full-rim, square, plastic, translucent frame 127923, with tortoiseshell temple arms and a frame width of 142 mm, are the same frame, except for the color. You also selected frame 127923 on your June 10, 2021, order, o3877509726, as single-vision gray sunglasses, and we see no notes in the database record of this order indicating that you had any issues with those sunglasses. The other frame from this order, full-rim, round, stainless-steel, black frame 3216721, with a frame width of 132 mm, is the only one of the three frames with nose pads, and we are sorry that one of the nose pads of this frame has turned green. Since you mention that the sizing of the frames is off, we want to advise that since both frames 127921 and 127923 are the same frame but for their color patterns, these two frames are 142 mm wide, while frame 3216721, is 10 mm narrower, with a 132-mm frame width. Since you mention that you would like to return these eyeglasses, we want to advise that we have two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. Insofar as the other frame on your June 10, 2021, order – full-rim, browline, mixed-material, pink and gold frame 7810715, has a 144-mm frame width, we believe that the frame that did not fit you well is frame 3216721, with the 132-mm frame width. Therefore, if you return the three pairs of glasses from order o4322960952 for the 100 percent store credit refund, and if you plan to use the store credit toward the payment of one or more pairs of eyeglasses in frames that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. Moreover, if you would like to return any or all of the three pairs of eyeglasses from order o4322960952 for one of the two outlined refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4322960952, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the single-vision eyeglasses you ordered from us. We were sorry to read that you were disappointed in the delivery time of your order, that you are having issues with your vision through the lenses, and that the gray clip-on sunshades you selected for your half-rim, rectangular, titanium, gray frame 523312, with a frame width of 139 millimeters, do not fit this frame well. Consequently, we apologize for any dissatisfaction you experienced due to these matters. Regarding the delivery time of the order, you placed the order on November 11, 2021, and the U.S. Postal Service website advises that the glasses were delivered to you on November 29, 2021, the 18th day after you placed the order, within the 14-21-day delivery-time promise for Standard shipping to U.S. residences. Had it been delivered after the 21st day, and had you notified us of this, we would have been happy to refund the $4.95 Standard shipping fee to the credit card you used to pay for the order. Regarding the double vision you are experiencing when you look through the sides of the lenses, although it is not uncommon to see two images of the edge of the frame, one with the eye that is closest to the direction in which you are looking, the other image of the edge of the frame with the other eye. However, this also suggests that you may need a prescription with a prism correction, which corrects double vision, particularly if you are experiencing double vision toward the end of the day, when your eyes may be tired. Therefore, we recommend that you contact your eye doctor to advise that you are experiencing double vision and get a new eye exam that addresses the double vision. If you would like to return the clip-on sunshades to us for a 100 percent refund of their price, $3.95, to the credit card you used to pay for the order, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the clip-on sunshades for this refund. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4289813755, in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the clip-on sunshades for the 100 percent refund of their price to the credit card you used to pay for the order. We will email you the instructions to return the sunshades to us for the refund option you select, and we will also email you the prepaid mailing label. Of course, if you want to return the eyeglasses themselves for a refund, we have two refund options for the eyeglasses – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. If you also want to return the eyeglasses for one of these refund options, please advise of this, as well, when you telephone, chat, or email us, and we will email you instructions to return both the eyeglasses for the refund option you select and the sunshades for the 100 percent refund to your credit card. We will also email you the prepaid mailing label. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses you ordered from us, in single-vision lenses with our Blokz® blue-light-blocking feature. We were pleased to read that you like our website, the ordering process, and the shipping of your glasses, but we were sorry to read that the frame you chose, full-rim, rectangular, flexible-plastic, spring-hinged, black frame 200921, with a frame width of 141 millimeters, is crooked and that the lenses appear to have a tint. Consequently, we apologize for any dissatisfaction you experienced as a result. Insofar as you advise that the frame does not rest evenly on your face, we want to advise of an infographic, found toward the middle of the bottom of every page of our website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses. We hope that the information in this infographic helps you adjust the frame so that it rests straight on your faced. In addition, since you posted your review within this order’s 30-day warranty period, which starts the day the glasses are delivered, we invite you to take a picture of the lenses that shows a partial tint and email this picture to us, at service@zennioptical.com, and please put your order number, o4302947798, in the subject line of the email. In the body of the email please advise that the lenses appear to be partially tinted. If we see this tint, we can offer to remake these glasses for you for free. However, if we cannot discern any tint on the lenses from the picture you email us, we will ask you to return the glasses to us for an inspection. We will email you the instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage. In lieu of emailing us a picture of the lenses, you may telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for an inspection of the tint on the lenses, and we will also email you the prepaid mailing label to use for return postage. If the wait for a customer service representative is lengthy, you may have an online Chat with us, by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website. We look forward to hearing back from you, with the emailed picture of the lenses, so that we may peruse this picture and, if we see that the lenses appear to have a partial tint, advise that we will remake the glasses for you for free, which we hope will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the two pairs of nonprescription eyeglasses you ordered from us. You write that you are happy with the eyeglasses in full-rim, round, acetate, translucent pink frame 662819, with a frame width of 134 millimeters, but we were sorry to read that the other pair of nonprescription eyeglasses on your order, in full-rim, browline, pale pink and blue tortoiseshell frame 7822019, with a frame width of 133 mm, was too small to fit you well. Consequently, we apologize for any dissatisfaction you experienced as a result. Insofar as there is only a 1-mm difference in the frame width of these two frames, this would indicate that if frame 662819 fits you well, then 7822019 should also fit you well, we are sorry that it does not. Insofar as you posted your review only two days after the end of the order’s 30-day warranty period, which starts the day the glasses are delivered, we will be happy to make a one-time customer service exception to extend the warranty period on your behalf to enable you to return the eyeglasses in frame 7822019 for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for them. If you select the store credit refund option, and you plan to place a new order using the store credit toward the payment of a new pair of glasses in a frame that should fit you well, even though the dimensions of the two frames you ordered are similar, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. Therefore, if you would like to return the glasses in frame 7822019 for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4270016376, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the single-vision distance eyeglasses you ordered from us with the gray photochromic (light-sensitive, auto-tinting) feature that we were sorry to read is not working. Consequently, we apologize for any disappointment you experienced as a result. This order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to return the glasses to us for an inspection of the photochromic feature. If our inspection finds that it is not working properly, we will remake the glasses for you for free. If our inspection finds that the photochromic feature is working properly, we can return the eyeglasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. Please telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for an inspection of the photochromic feature. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4291704438, in the subject line of the email, and in the body of the email please advise that the photochromic feature is not working, and that you would like to return the glasses to us for an inspection of the photochromic feature. We will email you the instructions to return the glasses to us for the inspection, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may receive and inspect these glasses, and we hope, resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses you ordered from us, in full-rim, rectangular, flexible-plastic, brown frame 2018915, with a pink interior and a frame width of 137 millimeters. We are happy to know that the frame fits you well and that you can see well through the lenses. However, we were sorry to read that you dislike the pink interior of the frame, and we apologize for any disappointment you experienced as a result. You posted your review within the order’s 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the glasses. If you select the store credit refund option, and you plan to order a new pair of glasses and use the store credit to pay for them, we want to advise that, when you are shopping for a frame on our website, if you use the 360° feature, found on the left side of the page with the enlarged picture of the frame, you will be able to see the frame from all angles, including the interior of the frame’s rims and temple arms, so you will be able to order a frame that has the same color inside and out, or at least one that does not include the color pink. If you would like to pursue one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4305075428, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction with one of our two refund options.

Thank you for posting your Zenni review of the two pairs of single-vision distance glasses you ordered on November 27, 2021, with our anti-fog anti-reflective coating, which we were sorry to read is not working on these eyeglasses. Consequently, we apologize for any dissatisfaction you experienced as a result. We see that you placed two orders with us in February 2021, also with the anti-fog anti-reflective coating, and we see no notes in the database records of these orders indicating you contacted us about any issues you had with the anti-fog anti-reflective coatings on the eyeglasses from these orders. Nevertheless, insofar as the most recent order, o4330102977, is within its 30-day warranty period, which starts the day the glasses are delivered, you may return these eyeglasses to us for an inspection of the anti-fog anti-reflective coating. If our inspection finds that it is not working properly, we will offer to remake the eyeglasses for you for free. If our inspection finds that the anti-fog anti-reflective coating is working properly, we can return the eyeglasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. Unfortunately, we were unable to see the photographs you advised that you included with your review, but you may email them to us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4330102977, in the subject line of the email. In addition, for alternative contact options if you would like to return these two pairs of eyeglasses to us for an inspection, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us, by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also request an inspection in an email you send to us with the pictures of the fogged lenses. We will be eager to hear back from you, with the request for the emailed instructions for an inspection of the anti-fog, anti-reflective coating. We will email you the instructions to return the glasses for the inspection and we will also email you a prepaid mailing label to use for return postage. Moreover, we want to provide this link to our Anti-Fog Glasses page on our Help Center, https://www.zennioptical.com/anti-fog-glasses, which provides instructions explaining how to use the activator cloth with the lenses. We hope that this information is helpful, and if after perusing the information found here and using the activator cloth the way we advise, the lenses are still fogging up, we will be eager to receive the glasses back for an inspection.

Thank you for posting your Zenni review of the two pairs of single-vision eyeglasses you received from us, with which we were sorry to read you could not see well through the left lens. Consequently, we apologize for any dissatisfaction you experienced as a result. You confirmed that you entered the prescription correctly for the two pairs of eyeglasses on the order with a copy of the prescription you received from your eye doctor. Although the pupillary distance (PD) is not on the prescription, you advised that you measured it yourself. You returned these eyeglasses to us for an inspection, and we received the glasses on December 15, 2021. We will inspect these eyeglasses soon, and when we do, we will email you the inspection results. If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free. However, if our inspection finds that we made the glasses according to your prescription correctly, we will suggest that you get your PD remeasured by your eye doctor, and we will ask if you would like us to return the eyeglasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account, or a 50 percent refund to the credit card you used to pay for the glasses. We look forward to inspecting these glasses and emailing you the inspection results, and we hope that we will be able to resolve this matter to your satisfaction, either with a remake of the glasses if our inspection finds them to be incorrect, or with the return of the glasses or by issuing one of the two refund options if our inspection finds them to be correct.

Thank you for posting your Zenni review of the bifocal eyeglasses – in half-rim, rectangular, mixed-material, brown frame 1910015, with a frame width of 139 millimeters – that included photochromic (light-sensitive, auto-tinting) lenses that you found did not get dark enough outside in the sun. Contrary to your assertion that all we offered you was a store-credit refund, on numerous occasions, including in our responses to your Better Business Bureau complaint and your Sitejabber and Trustpilot reviews, we invited you to contact us to obtain emailed instructions to return the eyeglasses to us for an inspection of the photochromic feature, and to obtain an emailed prepaid mailing label to use for return postage. If you return these glasses to us and our inspection finds that they do not get as dark as they should, we can offer to remake the glasses for you for free or we can make a one-time customer service exception to refund what you spent on this pair of eyeglasses, $72.20, to the credit card you used to pay for the eyeglasses order. We look forward to hearing back from you, either by telephoning Zenni Customer Service, at 1-800-211-2105, or by having an online Chat with us, by clicking the button labeled Support, at the lower right-hand corner of every Zenni page, or by emailing us, at service@zennioptical.com. If you choose this communication method, please put your order number, o4255068135, in the subject line of the email, and please advise that you would like emailed instructions to return the glasses to us for an inspection of the photochromic feature and the prepaid mailing label. We look forward to hearing back from you with your request for instructions to return the glasses for an inspection and for the prepaid mailing label, in the hope that when we receive and inspect these photochromic bifocal glasses, we will be able to resolve this matter to your satisfaction, with a remake or a refund if our inspection finds that the photochromic feature is not working properly, or, if our inspection finds that the photochromic feature is working properly, with the return of the glasses or a 100 percent refund of their price in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. We hope that you will contact us to obtain the return-for-inspection instructions and prepaid mailing label, so that we may receive and inspect these photochromic bifocal glasses, and, we hope, resolve this matter to your satisfaction.