Zenni Optical Reviews

Thank you for posting your Zenni review of the first order for eyeglasses you placed with us, order o4824935918, placed on June 13, 2022, for one pair of single-vision gray photochromic (light-sensitive, auto-tinting) eyeglasses in full-rim, square, plastic, blue frame 128016, with a frame width of 131 millimeters. We are happy to know that you like the frame, but we were sorry to learn that you are experiencing eyestrain when you wear the glasses, and we apologize for any disappointment you experienced as a result. This order was delivered to you on June 23, 2022, according to the U.S. Postal Service website, and as such, it is within its 30-day warranty period, which starts the day the glasses are delivered. However, since we see no previous orders placed by you, we cannot compare the prescription and pupillary distance (PD) you used on this order with those values on a previous order. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. In addition, if you read the prescription to us, and it turns out that something was entered incorrectly on the order, we can offer you one of these two refund options upon the return of the glasses. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4824935918, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the PayPal account you used to pay for the order. We will email you the instructions to return the glasses for the refund option you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the two orders for eyeglasses you placed with us, order o4602089415, which included one pair of single-vision eyeglasses with our Blokz® blue-light-blocking feature – in full-rim, cat-eye, acetate, spring-hinged, black frame 503021, with tortoiseshell temple arms and a gray magnetic snap-on sunshades set, and a frame width of 139 millimeters – which we were sorry to learn did not fit you well. Consequently, we apologize for any disappointment you experienced when you received these eyeglasses. You returned these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account, and you used this store credit to pay for your next eyeglasses order, o4764998080, for one pair of single-vision eyeglasses with gray photochromic (light-sensitive, auto-tinting) lenses with Blokz® – in full-rim, square, plastic, black frame 279721, with multicolor designs on the inside of the temple arms and a frame width of 138 mm. We were sorry to read that you found that the photochromic feature is not working well, and that this eyeglasses frame also did not fit you well. We apologize for any dissatisfaction you experienced due to these matters, as well. This order, which Federal Express confirms was delivered to you on June 16, 2022, is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, since this order was paid for entirely with store credit, we want to advise that the refund option available for an order paid for with store credit is a 50 percent refund of the price of the glasses to the credit card used to pay for the previous order. In addition, since you advise that neither frame you ordered fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. Moreover, if you would like to return the eyeglasses in frame 279721 to us for the 50 percent credit card refund, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses to us for the 50 percent credit card refund. We will also email you a prepaid mailing label to use for return postage. Please advise the customer service representative of the order number, o4764998080, when you call, and we will email you the instructions to return the glasses for the 50 percent refund, and we will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4764998080, in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the eyeglasses to us for the 50 percent credit card refund. We will email you the instructions to return the glasses for this refund, and we will also email you the prepaid mailing label. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review about placing orders with prescriptions saved to your account. We were sorry to learn that you were unaware that unless you enter a new prescription when you are placing your order, if you choose to use a saved prescription, if you do not designate a particular saved prescription to use, the website will enter the most recent prescription you used. Consequently, we apologize for any misunderstanding or confusion you experienced as a result. We want to recommend that whenever a customer places an order, they confirm that the prescription is correct when they are on the Checkout page, before they click the Place Order button. Moreover, if they use a saved prescription, we hope that they make sure the prescription used is the most current prescription they received from their eye doctor. We were also sorry to learn that you discovered that the wrong prescription was on the order more than 24 hours after the order had been placed, on May 28, 2022. If you had contacted us within the first 24 hours after the order had been placed, we could have canceled the order and fully refunded what you spent on the order to your PayPal account and store-credit balance in your Zenni account, since the order was paid for with a combination of store credit and funds from your PayPal account. It was good to see that when you contacted us on May 31, 2022, to cancel the order, on this same date we issued a 100 percent refund of the amount paid for with funds from your PayPal account in the form of store credit to your Zenni account and a 50 percent refund to your PayPal account of the amount of store credit you used to pay for the order. We hope that the information provided in this review response was helpful. Moreover, we were happy to see that you used the correct prescription on your next order, o4797079831, placed on June 2, 2022, and we hope that you are pleased with these single-vision distance eyeglasses, which the U.S. Postal Service confirms were delivered to you on June 13, 2022. We also hope that we have clarified this matter to your satisfaction.

Thank you for posting your Zenni review of your experience ordering eyeglasses from us. We are happy to know that you are pleased with the glasses you ordered, and that you appreciate the low prices of our high-quality products. However, we were sorry to learn that on June 3, 2022, you inadvertently ordered a blue-light pen. We had included a blue-light pen in your March 22, 2022, order, o4618445868, for free, because this was your first order for eyeglasses with our Blokz® blue-light-blocking feature, and we always include a free blue-light pen with the first order a customer places for a pair of eyeglasses with Blokz®. It was good to see that when you realized you had ordered this blue-light pen by mistake, you contacted us on the date you placed the order, which was within the first 24 hours after the order was placed – the timeframe during which we can cancel an order and issue a full refund to the source of payment. Therefore, we canceled the order and refunded the $6.43 you spent for the blue-light pen to the PayPal account you used to pay for it. We were pleased to read that for your June 9, 2022, order, o4814624952, you used our Virtual Try-On feature to find a frame that would fit you well – half-rim, rectangular, stainless-steel, black frame 461821, with a frame width of 141 millimeters – for your standard progressive eyeglasses with Blokz® and gray photochromic (light-sensitive, auto-tinting) lenses. Since you mention that you would like to see an extra-large size option on our website, we want to advise that if you scroll down toward the bottom of any page of the Zenni website, you will see on the left-hand side of the page a column headed SHOP ALL. If you click the first item, All Glasses, you will see the option to Filter by various categories, including Size. If you click on Size, you will see the subcategory for Large frames starts at 140 mm wide. However, under this is the Custom option. If you click on Custom, you will see a sliding scale that starts at 107 mm and extends to 200 mm, much wider than any frames we offer. You may enter your preferred frame width on this sliding scale, and you will see the frames we offer in this frame width. We want to confirm that we have many frames available with a frame width of 150 mm, although that may be wider than your preferred frame width. Nevertheless, when you enter your preferred frame width on the Custom sliding scale, we expect that you will find frames you like with frame widths that will fit you well. We hope that this information is helpful. Mr. Atkins, we thank you again for posting your heartening review. Moreover, we want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the single-vision eyeglasses from your most recent order, o4731163364, which we were sorry to learn arrived scratched. Consequently, we apologize for any dissatisfaction you experienced as a result. You posted your review on July 2, 2022, outside the order’s 30-day warranty period, which starts the day the glasses are delivered, which the U.S. Postal Service confirms was May 20, 2022, the 10th business day after you placed the order, within its seven-14-business-day delivery-time promise for Standard shipping to U.S. residences. Nevertheless, insofar as you are a longtime, valued customer, we can make a one-time customer service exception to extend the warranty period on your behalf. Therefore, we invite you to take a picture or pictures of the scratched lenses, and please email this photo or these photos to us at service@zennioptical.com, and please put your order number, o4731163364, in the subject line of the email. If we can discern from the photo or photos you include that the lenses are scratched, we can offer to remake the glasses for you for free. If we cannot discern the scratch or scratches from the photo or photos you provide, we will email you instructions to return the glasses to us for an inspection. We will also email you a prepaid mailing label to use for return postage. We look forward to receiving the email with the picture or pictures of the scratched lens or lenses, in the hope that this will enable us to resolve this matter with a free remake of the glasses, when we see the scratch or scratches.

Thank you for posting your Zenni review of the second order you placed with us, order o4684581928, for one pair of single-vision eyeglasses with our Blokz® blue-light-blocking feature, in full-rim, square, flexible-plastic, translucent frame 2031523, with a frame width of 144 millimeters, which we were sorry to learn has temple arms that catch on your hair when you take the glasses off. Consequently, we apologize for any dismay you experienced as a result. However, insofar as this frame has a 144 mm frame width, wider than the frame from your previous order, o4607447878, full-rim, round, acetate, translucent frame 4422423, with a frame width of 136 mm, which you returned to us for a 100 percent refund in the form of store credit to your Zenni account because you said that the glasses did not fit you well, we hope that, despite the issue with the frame catching on your hair, frame 2031523’s frame width, 144 mm, fits you better. You mention the shipping time of your order, but we want to confirm that order o4684581928 was placed on April 17, 2022, and according to the U.S. Postal Service website, it was delivered to you on April 29, 2022, the 10th business day after you placed the order, well within the seven-14-business-day delivery-time promise for Standard shipping to U.S. residences, the shipping method you selected. This delivery time was also within the five-10-business-day delivery-time promise for Express shipping for $18.95. We hope that this clarifies the shipping time of this order. You posted this review on June 25, 2022, well outside the order’s 30-day warranty period, which starts the day the glasses are delivered. However, we can make a one-time customer service exception to extend the warranty period on your behalf to invite you to return the eyeglasses in frame 2031523 for the refund option available for an order paid for with store credit and funds from a credit card – a 50 percent refund of the amount of store credit that was used to pay for part of the order to the credit card used to pay for the other part of the order, plus a 100 percent refund of the amount that was paid for with the credit card, minus the $4.95 Standard shipping fee, which we do not refund in a situation such as this. Therefore, if you would like to return these eyeglasses for this refund combination, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for this combined refund when you provide the order number, o4684581928. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4684581928, in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the glasses for the combined refund. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. In addition, for more information about selecting frames that should fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we look forward to hearing back from you, if you would like to return the glasses in frame 2031523 for the combined refund.

Thank you for posting your Zenni review of the nonprescription eyeglasses with our Blokz® blue-light-blocking feature you ordered on June 9, 2022, in order o4765836423, in full-rim, oval, flexible-plastic, clear frame 2032323, with a frame width of 144 millimeters, with which we were sorry to learn you are dissatisfied. You used the store credit we issued when you returned one of the pairs of eyeglasses from your most recent previous order, o4420403449, for a 100 percent refund of the price of the glasses in the form of store credit. Although you indicated in the database notes of this order that you planned to use the store credit to order another pair of mid-range workspace progressive eyeglasses, which was the prescription type of the glasses you ordered in full-rim, square, pink frame 125619, with a frame width of 134 mm, on your subsequent order, o4765836423, you selected nonprescription eyeglasses with Blokz® in frame 2032323. This order is within its 30-day warranty period, and since it was paid for entirely with store credit, you may return these eyeglasses to us for a 50 percent refund, $15.95, to the PayPal account you used to pay for the previous order. If you would like to pursue this refund option, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses to us for the 50 percent PayPal refund. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4765836423, in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the eyeglasses in frame 2032323 to us for the 50 percent PayPal refund. We will email you the instructions to return the eyeglasses to us for this refund, and we will also email you the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your experience ordering eyeglasses from us. We see no orders placed by you since you placed order o55164139 on May 11, 2017, and we were sorry to read that you object to what you refer to as ads on our website. We want to confirm that we do not post advertisements on our website. We do post information about special promotions and our new products prominently on our website, which many customers have reported to us that they find helpful and informative. We hope that this clarifies the information we provide on our website.

Thank you for posting your Zenni review of your most recent order for eyeglasses, order o4720458318, placed on May 2, 2022, for one pair of single-vision amber photochromic (light-sensitive, auto-tinting) eyeglasses in full-rim, aviator, flexible-plastic, white frame 232930, with a frame width of 142 millimeters, with which we were sorry to read that you could not see well with these eyeglasses. Consequently, we apologize for any disappointment you experienced as a result. You state in your review that you tried to return the eyeglasses, but we see no notes in the database record indicating that you contacted us about your vision with these eyeglasses. We see that you placed a previous order, o3138626339, on July 21, 2020, for one pair of eyeglasses in the same frame and for gray Transitions® Photochromic lenses, with the same pupillary distance (65 mm) but a different prescription, and of course we understand that prescriptions can change over the course of almost two years. We see no indication in the database record of this order indicating that you contacted us about any vision issue you experienced with those eyeglasses. Your order o4720458318 was delivered to you on May 17, 2022, according to the U.S. Postal Service website, and it is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we will invite you to return the glasses from order o4720458318 for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. In addition, if you read the prescription to us, and it turns out that it or the PD was entered incorrectly on the order, we can offer you one of these two refund options upon the return of the glasses. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4720458318, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order. We will email you the instructions to return the glasses for the refund option you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the pupillary distance (PD) of 30 millimeters for each eye you entered when you placed your order o4747162402, on May 12, 2022, for one pair of single-vision distance eyeglasses in full-rim, square, mixed-material, tortoiseshell and coral ombre frame 7813125, with a frame width of 137 millimeters. We were sorry to learn that you believe that you entered this PD value incorrectly, insofar as you used the same dual PD value on your most recent previous order, o214135785, placed on January 21, 2022, which also has the same prescription as the one you entered on order o4747162402. We see no notes in the database record of that order indicating that you contacted us about any vision issues with those eyeglasses. Since we customarily include a PD ruler with all eyeglasses orders, we hope that you were able to use this PD ruler to obtain an accurate measurement of your PD. We have two infographics, found toward the middle of the bottom of every page of the Zenni website, with information about measuring your PD: How to Measure Your PD (https://www.zennioptical.com/measuring-pd-infographic) and How to Use Our Custom Dual PD Ruler (https://www.zennioptical.com/ruler), and one how-to video, How to Measure Your PD (https://www.zennioptical.com/c/how-to#howto-measure-pd). We hope that these infographics and this how-to video are helpful. In addition, we see an order you placed on July 23, 2015, o208217506, with a different prescription and a single PD of 63 mm. We see no notes in the database record of this order indicating you had any issue with these eyeglasses. Your order o4747162402, which was delivered to you on May 16, 2022, according to the U.S. Postal Service website, is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the pupillary distance (PD) is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we will invite you to return the glasses from order o4747162402 for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. In addition, if you read the prescription to us, and it turns out that the PD or something else was entered incorrectly on the order, we can offer you one of these two refund options upon the return of the glasses. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4747162402, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order. We will email you the instructions to return the glasses for the refund option you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the prescription in one of the lenses in the eyeglasses you most recently ordered from us, from your order o4676694762, placed on May 6, 2022, in half-rim, rectangular, stainless-steel, silver frame 463311, with a frame width of 135 millimeters. We were sorry to read that your vision through one of the lenses is blurry, and we apologize for any dissatisfaction you experienced as a result. We were also sorry to see your statement that you will have to pay to return the eyeglasses to us, which is not correct. When we email customers return instructions, we also email them a prepaid mailing label to use for return postage. We see that you placed a previous order, o3138164947, on July 21, 2020, for gradient sunglasses with the same prescription. We see no notes in the database record of this order indicating that you contacted us regarding any vision issue you had with these eyeglasses. Therefore, insofar as your order o4676694762, which was delivered to you on May 20, 2022, according to the website of the U.S. Postal Service, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the pupillary distance (PD) is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, and you may advise that you could see well with the gradient sunglasses from your order o3138164947 with the same PD and prescription, we will invite you to return the glasses from order o4676694762 for an inspection. We will email you the instructions to return the glasses for the inspection, and, as we previously advised, we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. In addition, if you read the prescription to us, and it turns out that something was entered incorrectly on the order, we can offer you one of these two refund options upon the return of the glasses. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4676694762, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the PayPal account you used to pay for the order. We will email you the instructions to return the glasses for the refund option you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses you most recently received, from your order o4736097052, placed on May 8, 2022, and delivered to you on May 19, 2022, according to the U.S. Postal Service website, in rimless, rectangular, stainless-steel, spring-hinged, gray frame 348112, with a polarized, magnetic, snap-on sunshades set and a frame width of 135 millimeters. We were sorry to read that the frame is crooked on your face, and we apologize for any dissatisfaction you experienced as a result. Here is an infographic, found toward the middle of the bottom of every page of the Zenni website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses. We hope that the information in this infographic, which provides instructions explaining how you may adjust an eyeglasses frame to improve the fit, is helpful. The stainless-steel temple arms of frame 348112 should be fairly easy to adjust, by bending the temple tips up or down, as the need may be, to improve the fit. However, if you are unable to straighten out the frame, you may take the glasses to a local optical retailer, who may be willing to adjust the eyeglasses for you for free. But if you are unable to adjust the eyeglasses to improve the fit, and if you cannot find an optical retailer who will make the adjustment for you, insofar as this order is within its 30-day warranty period, which starts the day the glasses are delivered, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4736097052, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, if you are unable to adjust the frame so that it fits you well, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your order o3868967262, placed on May 6, 2022, for one pair of single-vision eyeglasses in full-rim, square, acetate, spring-hinged, gray frame 503512, with a magnetic snap-on sunshades set and a frame width of 136 millimeters, which we were sorry to read you did not receive, although the U.S. Postal Service website advises that these glasses were delivered to you on May 20, 2022. Consequently, we apologize for any dissatisfaction you experienced as a result. You placed another order, o2914313690, on May 5, 2022, the day before you placed order o3868967262, and although we mailed these two pairs of single-vision eyeglasses to you on May 19, 2022, the U.S. Postal Service website provides no delivery information about this order, for single-vision distance eyeglasses in full-rim, square, mixed-material, tortoiseshell and coral ombre frame 7813125, with a frame width of 137 mm, and full-rim, rectangular, acetate, spring-hinged, translucent green frame 445924, with a frame width of 137 mm. We hope that you received this eyeglasses order, but if you did not receive these two pairs of single-vision distance eyeglasses, please telephone Zenni Customer Service, at 1-800-211-2105, and advise of this, as well as advising that you did not receive the eyeglasses from your order o3868967262, to the customer service representative who answers. If you did receive the eyeglasses from o2914313690, we hope that you are satisfied with them. But when you telephone us, please advise of the eyeglasses you did receive and those you did not receive. We will be happy to issue a free remake of the eyeglasses you did not receive. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put the order number of the eyeglasses order you did not receive – either o2914313690, o3868967262, or both – in the subject line of the email, and in the body of the email please request the remake of the eyeglasses you did not receive. We hope to hear back from you about this matter, so that we may resolve this matter to your satisfaction, with a remake of the eyeglasses you did not receive.

Thank you for posting your Zenni review of the eyeglasses you most recently received, in your order o4745473934, placed on May 12, 2022, and delivered to you on May 23, 2022, in full-rim, square, acetate, spring-hinged, tortoiseshell ombre frame 4436025. We were sorry to read that the frame is crooked on your face, and we apologize for any dissatisfaction you experienced as a result. Here is an infographic, found toward the middle of the bottom of every page of the Zenni website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses. We hope that the information in this infographic, which provides instructions explaining how you may adjust an eyeglasses frame to improve the fit, is helpful. The stainless-steel rods embedded in the temple arms of frame 4436025 should make the temple arms easy to adjust, by bending the temple tips up or down, as the need may be, to improve the fit. However, if you are unable to straighten out the frame, you may take the glasses to a local optical retailer, who may be willing to adjust the eyeglasses for you for free. But if you are unable to adjust the eyeglasses to improve the fit, and if you cannot find an optical retailer who will make the adjustment for you, insofar as this order is within its 30-day warranty period, which starts the day the glasses are delivered, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4745473934, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, if you are unable to adjust the frame so that it fits you well, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your 2022 orders for eyeglasses from us. We were sorry to read that you disliked the bifocal eyeglasses you ordered on April 18, 2022, in order o4686050061, and the single-vision eyeglasses you ordered on this same date, in order o4686381587, with a different prescription from the one you used for the bifocals. The prescription in o4686381587 matches those you entered for your 2020 orders, o3363532779, placed on October 21, 2020, for one pair of standard progressive polarized amber sunglasses, and o3204341663, placed on August 17, 2020, for one pair of polarized gray bifocal sunglasses. We see no notes in the database records of these 2020 orders indicating that you contacted us about any issue you experienced with these eyeglasses. In addition, we see that you returned the eyeglasses from order o4686050061 for a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account. We issued this 100 percent store credit refund, $47.90, to your Zenni account on May 5, 2022. Although we also emailed you instructions to return the glasses from o4686381587 for a 100 percent store credit refund, we do not see that these eyeglasses have been returned to us. Your most recent order, o4734740952, for one pair of single-vision eyeglasses, placed on May 7, 2022, has the same prescription as the eyeglasses in your order o4686381587. The U.S. Postal Service website advises that these glasses were delivered to you on May 16, 2022, and since we see no notes in the database record of this order, we hope that this means that you are satisfied with these eyeglasses. However, if you have any issue with them, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you received from your eye doctor handy when you call, because the customer service representative will ask you to confirm that the prescription was entered correctly. If the pupillary distance (PD) is not on the prescription, please confirm how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4734740952, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please confirm how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement If the prescription and PD match what you entered on the order, please advise that you would like emailed instructions to return these eyeglasses to us for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. However, if the prescription values do not match what you entered, since this order was paid for with the store credit we issued upon the return of the glasses in order o4686050061, if our inspection finds that we made the glasses correctly, we can return them to you or issue a 50 percent refund of the price of these glasses to the credit card you used to pay for the previous order. However, if our inspection finds any manufacturing errors on the glasses, we can offer to remake them for you for free. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the bifocal eyeglasses you ordered from us in full-rim, cat-eye, acetate, purple frame 4436117, with a frame width of 135 mm. We were sorry to learn that the frame did not fit you as well as the previous pair of eyeglasses you ordered, and we apologize for any disappointment you experienced as a result. We were also sorry to read that you are dismayed by the price of the bifocals. We want to confirm that the frame costs $32.95, the standard bifocal lens costs $17.00, the standard anti-reflective coating costs $4.95, and the standard shipping fee was also $4.95, for a total of $59.85. We believe that this is a very reasonable price for a pair of bifocal eyeglasses, and we again apologize for any dissatisfaction you experienced about the price of these eyeglasses. Since you mention the fit of the frame, we want to advise that you posted your review within the order’s 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you would like to return these bifocal eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the bifocal glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4731372595, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. Since you refer to the size of the frame, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and very much hope to hear back from you if you would like to return these bifocal eyeglasses to order a different pair in a frame that will fit you better, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your order o4701992432, which you placed on April 24, 2022, and which we were sorry to learn was lost in transit. Consequently, we apologize for any dissatisfaction you experienced as a result. On May 16, 2022, we refunded $14.00 of the $18.95 Express shipping fee to your credit card, representing a refund of the amount you spent above the Standard shipping fee of $4.95 for Express shipping. On May 31, 2022, since it appeared that the shipment was lost, we issued a remake of this eyeglasses order, in the new order number o4793803096. These glasses were completed on June 6, 2022, and they left our lab on June 7, 2022. We will mail these eyeglasses to you soon, and when we do, we will email you the Federal Express tracking number, so that you may keep track of the shipment. We hope that this free remake of the eyeglasses order you did not receive will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the amber photochromic (light-sensitive, auto-tinting) feature you selected on your most recent order for single-vision eyeglasses. We were sorry to read that the lenses are not darkening when they are exposed to sunlight, and we apologize for any dissatisfaction you experienced as a result. We understand from your email to our customer service representative that you had been hoping that the lenses would turn dark while you are driving, but we want to confirm that the UV protection on vehicle windshields and windows block most UV rays, preventing the lenses from darkening inside a vehicle or next to a car window. Moreover, as we advised in our email response to you on May 31, 2022, photochromic lenses are temperature-dependent. The photochromic feature works best when it is sunny and cold outside. These are the conditions that will turn the lenses their darkest. At very high temperatures, including higher humidity, photochromic lenses will not get as dark, due to the thermal process affecting the photochromic molecules. Therefore, we want to invite you to take the glasses out in the bright, direct sunlight for five minutes, and right after this, please email a photo of the glasses with the lenses face down against a white sheet of paper, to service@zennioptical.com, so we can see if the lenses are not darkening as they should, and please put your order number, o4758144979, in the subject line of the email. If it appears that the lenses are not darkening as they should, we will email you instructions to return the glasses to us for an inspection of the photochromic feature, and we will also email you a prepaid mailing label to use for return postage. You may also telephone Zenni Customer Service, at 1-800-211-2105. The customer service representative who answers will ask you to email the photos to us, and they will be eager to peruse the photos of the lenses. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website. If it turns out that the only issue with the lenses is that they do not darken in the car, we want to recommend ordering a pair of clip-on sunshades, for $3.95, to wear with the eyeglasses while you are driving. On every page of the Zenni website toward the lower left-hand side of the page, you will see the column SHOP BY CATEGORIES, and the fifth item in this column is Clip-on Finder. Click on Clip-on Finder, and where it says Find a Clip-On for Your Zennis, you will see a window in which we ask you to enter your frame number, 161715. We will send you a pair of clip-on sunshades that will be cut to approximately fit the lenses of your half-rim, browline, stainless-steel, brown frame 161715, with a frame width of 135 millimeters, a lens width of 52 mm, and a lens height of 38 mm. We thank you again for posting your Zenni review, and we hope that this information we provided is helpful.

Thank you for posting your Zenni review of the single-vision eyeglasses you ordered from us, in full-rim, rectangular, flexible-plastic, black frame 2027921, with a frame width of 134 millimeters. We were sorry to read that you are getting headaches while wearing the glasses, and that your eye doctor found a problem with the prescription in the right lens. Consequently, we apologize for any dissatisfaction you experienced as a result. We see one previous order placed by you, on February 2, 2022, for a pair of near-range workspace progressive eyeglasses with a different prescription and pupillary distance (PD) from those items entered on the more recent order, o4694327797, placed on April 21, 2022. However, this order, which the U.S. Postal Service advises was delivered to you on April 30, 2022, was within its 30-day warranty period, which starts the day the glasses are delivered, when you posted your review, on May 30, 2022. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please advise the customer service representative who answers of your order number, o4694327797. In addition, please have a copy of your prescription handy when you call, and if the PD is not on the prescription, please be prepared to confirm how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you read the prescription to us and it and the PD match what you entered, we will invite you to return the glasses to us for an inspection of the prescription and PD. We will email you instructions to return the glasses for the inspection and we will also email you a prepaid mailing to use for return postage. If our inspection finds any manufacturing errors on the glasses, we can offer to remake them for you for free. However, if the inspection finds no manufacturing errors, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for them. Moreover, if you read the prescription to us and it turns out that something was entered incorrectly on the order, we can offer you those same two refund options upon the return of the glasses. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4694327797, in the subject line of the email, please attach a copy of the prescription to the email, and in the body of the email, please provide confirmation of how the PD was obtained and please advise of the issue you are experiencing with the glasses. We will email you the instructions to return the glasses to us for the inspection, and we will also email you the prepaid mailing label. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the single-vision distance eyeglasses you most recently ordered from us – in full-rim, round, mixed-material, black floral frame 126629, with gold temple arms and a frame width of 144 millimeters – which we were sorry to learn arrived with imperfections on the lenses and frame, and that the blue-light pen we include with customers’ first orders for eyeglasses with our Blokz® blue-light-blocking feature was not present in the package with the eyeglasses. Consequently, we apologize for any dissatisfaction you experienced as a result. Insofar as you posted your review within the 30-day warranty period for this order, which starts the day the glasses are delivered, we invite you to take pictures of the imperfections on the lenses and frame, and please email these pictures to us, at service@zennioptical.com. Please put your order number, o4709815291, in the subject line of the email and in the body of the email please describe the imperfections on the frame and lenses in the pictures. Once we see these imperfections, we will offer to remake the eyeglasses for you for free, and you will not have to return the eyeglasses to us to obtain this free remake. When we send you the new remade eyeglasses, we will include the blue-light pen with the glasses. You may also telephone Zenni Customer Service, at 1-800-211-2105, and you may provide the pictures via email to the customer service representative who answers. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page, and you may provide the pictures that show the frame and lens imperfections to the Chat representative. We very much hope to hear back from you with the pictures showing the imperfections on the frame and lenses, in the hope that we may peruse the pictures, confirm the imperfections, and resolve this matter to your satisfaction with a free remake of the eyeglasses.

Thank you for posting your Zenni review of the single-vision distance eyeglasses you received in full-rim, cat-eye, flexible-plastic, black-and-lilac ombre frame 2017017, with a frame width of 137 millimeters. We were happy to read that you like the frame and the clip-on sunshades you added to your order, but we were sorry to learn that the frame is not as sturdy as you had hoped, and that your toddler’s repeatedly knocking your glasses off your face has resulted in the lenses getting scratched. We want to confirm that we add a free scratch-resistance coating to the lenses of all the eyeglasses we produce, and we apologize that this coating has not kept the lenses from getting scratched. This order, which the U.S. Postal Service website advises was delivered to you on May 2, 2022, was within its 30-day warranty period when you posted your review. Therefore, if the lenses are scratched to the point that it’s difficult to see well with the glasses, we want to advise that you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for them. If you would like to pursue one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and once you provide the order number, o4693152128, to the customer service representative who answers and advise that you would like to return the sunglasses to us for the refund option you prefer, they will be eager to assist you with emailed instructions to return the glasses to us for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4693152128, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, if you decide that you would like to return these eyeglasses, so that we may resolve this matter to your satisfaction with the refund option of your choice.

Thank you for posting your Zenni review of the shipping time of your most recent order, for dark gray sunglasses with a silver mirror finish in full-rim, aviator-style, stainless-steel, spring-hinged, black-and-gold premium sunglasses frame 1126721, with a frame width of 140 millimeters. We were sorry to read that you are disappointed in the delivery time of the order, and we apologize for any dismay or misunderstanding you experienced about the delivery-time promise for this order. This order was placed on May 15, 2022, with Standard shipping, for $4.95, which comes with a seven-14-business-day delivery-time promise. The U.S. Postal Service website advises that it was delivered to you on May 27, 2022, the 10th business day after the order was placed, well within the seven-14-business-day delivery-time promise. We hope that this clarifies the shipping time of the order, and we also hope that you and your child are satisfied with the premium sunglasses.

Thank you for posting your Zenni review of the most recent pair of single-vision polarized gray sunglasses you ordered from us – in half-rim, oval, metal, spring-hinged, purple frame 557917, with a frame width of 136 millimeters. We were sorry to read that this frame did not rest straight on your face when you received the sunglasses, and we apologize for any dismay you experienced as a result. It was good to read that you had the frame adjusted by another optical retailer and subsequently by your husband, and we hope that these adjustments were successful. For more information about adjusting a pair of eyeglasses, we have an infographic with instructions explaining How to Adjust Your Glasses, found toward the middle of the bottom of every page of our website, https://www.zennioptical.com/how-to-adjust-your-eyeglasses. If you and your husband did not peruse the information found therein before adjusting the eyeglasses, we hope that this information will be helpful for any subsequent adjustment. However, this order, which the U.S. Postal Service advises was delivered to you on May 11, 2022, is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you decide you would like to return these sunglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for them – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and once you provide the order number, o4709424969, to the customer service representative who answers and advise that you would like to return the sunglasses to us for the refund option you prefer, they will be eager to assist you with emailed instructions to return the glasses to us for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4709424969, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. If you decide that you would like to return these sunglasses, we very much hope to hear back from you, so that we may resolve this matter to your satisfaction with the refund option of your choice.

Thank you for posting your Zenni review of the remade single-vision eyeglasses we sent you after our inspection found that the anti-reflective coating on the eyeglasses from your order o4588832879 had some defects. We were sorry to learn that the anti-reflective coating was defective, and we apologize for any dissatisfaction you experienced as a result. We want to confirm that, contrary to your statement in your review, we did not come to the conclusion that we forgot to include the anti-reflective coating; we put the coating on the lenses of the glasses, but our inspection found that it was defective. We were also sorry to learn that you found that the anti-reflective coating on the remade pair of glasses in order o4709651272 also was problematic, and on May 16, 2022, we sent you a prepaid mailing label to use to return the eyeglasses from this order for an inspection of the anti-reflective coating. If we find any defects on this coating, we can offer you a 100 percent refund, $40.85, to the Apple Pay account you used to pay for the glasses in order o4588832879. We look forward to receiving and inspecting the eyeglasses from the remade order, o4709651272, and emailing you the inspection results. When we do, we hope that we will be able to resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us. We were sorry to read that it was difficult to find styles you like that are wide enough to fit you well, and we apologize for any frustration you experienced when you were searching for frames you like that will fit you well. We were also sorry to read that you were disappointed by the time it took for you to receive the eyeglasses, which were ordered on April 17, 2022, and according to the U.S. Postal Service website, delivered to you on May 3, 2022, the 12th business day after you placed the order, within the seven-14-business-day delivery-time promise for Standard shipping to U.S. residences. We hope that you are satisfied with the frame you selected for your single-vision eyeglasses with our Blokz® blue-light-blocking feature, full-rim, square, stainless-steel, spring-hinged, gray frame 414812, with a frame width of 141 millimeters. For your most recent previous order, o4277178597, placed on November 8, 2021, you selected a wider frame – full-rim, browline, mixed-material, gray frame 7810712, with a frame width of 146 mm. You returned the glasses from the order you placed before that one, o3087536989, placed on October 26, 2021, because you did not like the look of the frame, according to the notes in the database record of the order – full-rim, round, plastic, black frame 6499921, with a gold clip-on sunshades set and a frame width of 146 mm. For your order prior to that one, o3057440407, placed on June 17, 2020, you selected half-rim, rectangular, memory-titanium, spring-hinged, silver frame 312311, with a frame width of 151 mm. Insofar as this frame is 10 mm wider than the most recent frame you selected, 414812, and we see no notes in the database record of this order indicating you had any issues with the frame, we were sorry to learn that the frame did not fit you well and you disliked its look. Consequently, we apologize for your disappointment in this frame. Nevertheless, it was good to see that we emailed you instructions to return these glasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account, and we also emailed you a prepaid mailing label to use for return postage. However, we are heartened by your favorable comments about the quality of the glasses you received from us, and we are grateful that you took the time to share your thoughts. Elvin, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come. Correction: we see that you will return these eyeglasses to us for a 50 percent refund to the PayPal account you used to pay for the order.

Thank you for posting your gratifying Zenni review of your experience ordering eyeglasses from us. It was good to read your comments about the effective assistance you receive from our customer service team. However, we want to mention that your review prompted us to look up your orders, and we see that for the single-vision distance glasses you selected for the most recent order you placed with us, o4731816674, on May 6, 2022, the frame you selected – full-rim, oval, flexible-plastic, black frame 2032321, with red highlights and a frame width of 144 millimeters – has a pupillary distance (PD) range from 61 mm to 74 mm. You entered a PD of 64 mm for this order, but on your immediately previous order, o4224063796, placed on October 16, 2021, you used a PD of 60 mm for the three pairs of eyeglasses on the order that we manufactured. You included another frame, full-rim, round, flexible-plastic, translucent multicolor and black frame 2032839, which has a PD range of 64 mm to 77 mm, and we contacted you to address the discrepancy between the PD you selected for this frame and the PD of the other pairs of glasses on this order. In response, you agreed to remove this frame from this order. We want to confirm that the manufacturing of the glasses from order o4731816674 has been completed, and today, May 9, 2022, we shipped these glasses from our lab to our distribution center to be mailed to you. However, if you want to stop delivery of this order because of the PD value (we also see an order, o1437102290, you placed on August 9, 2018, using a PD of 58 mm with the same prescription you used on your subsequent orders) and get a full refund of the price of these glasses, $36.32, in the form of store credit to your Zenni account, please telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you, once you provide the order number, o4731816674, to the customer service representative who answers. If you are not able to contact us before the glasses are mailed to you, and if you have any vision issues with them when you receive the glasses, you may return the glasses to us for a 100 percent refund of their price, $31.37, in the form of store credit to your Zenni account. (This refund would not include the $4.95 Standard shipping fee.) If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support at the lower right-hand corner of every page of the Zenni website. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put the order number, o4731816674, in the subject line of the email, and please advise that you would like this order stopped and a full store credit refund to be issued, if the order has not yet been mailed to you. But if it has been mailed to you, please request the emailed instructions to return the glasses to us for the 100 percent store credit refund. We will email you those instructions and email you a prepaid mailing label to use for return postage. We thank you again for your favorable review, and we hope that if you will not be able to see well with the glasses for which you entered a PD of 64 mm, you will contact us before we mail these glasses to you so that we can stop the delivery of this eyeglasses order and issue the full store credit refund to your Zenni account, which we hope will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the shipment of your eyeglasses order, which we were sorry to learn has been delayed. Consequently, we apologize for any dissatisfaction you experienced as a result. When it became clear that the delivery of this order for three pairs of sunglasses would be late, on April 24, 2022, we refunded the $6.95 Standard shipping fee to the PayPal account you used to pay for the order. In addition, we looked up the Landmark Global tracking number, LTN192644874, at the Landmark Global website (https://track.landmarkglobal.com/?search=LTN192644874) and Landmark Global confirms that the sunglasses are in transit today, and the Canada Post website (https://www.canadapost-postescanada.ca/track-reperage/en#/details/4001225047941001) advises that they expect to deliver the order to you on Wednesday, May 11, 2022. Once again, we are very sorry that this order, placed on March 25, 2022, will be delivered to you well after the expected delivery time. Nevertheless, we hope that you will be happy with the three pairs of sunglasses when you get them.

Thank you for posting your Zenni review of your experience ordering eyeglasses for your fiancé. We were sorry to read that it took a long time for the glasses to be delivered, and that when they were delivered the prescription was incorrect. Consequently, we apologize for any dismay you and your fiancé experienced as a result. Unfortunately, none of the information provided with your review, including your name, email address, city, and Zip Code, brought up an order when we entered this information in our customer service database. Therefore, we ask you to reply to this review response with the order number of the order you placed for the three pairs of eyeglasses, and / or the email address that is your Zenni username, because the email address included with the review did not bring up an order. Once we have this information, and it brings up an order in our customer service database, we will be able to research this matter and respond to your concern.

Thank you for posting your Zenni review of the Express shipping time of your most recent eyeglasses order, o4653616621, placed on April 5, 2022. As we advised in our response to your Sitejabber review, we were sorry to read that the Federal Express website advises that these glasses are expected to be delivered to you on Wednesday, April 20, 2022, the 11th business day after the order was placed, which is one day past the 5-10-business-day delivery-time promise for Express shipping to U.S. residences. Therefore, we are going to ask our lab to refund the $18.95 Express shipping fee to the credit card you used to pay for the order. You should receive an email from our lab later tonight or tomorrow, confirming this $18.95 Express shipping fee refund with a transaction number. We hope that the two pairs of glasses will be delivered to you no later than Wednesday, April 20, 2022, and we also hope that when you receive the glasses you will be happy with them.

Thank you for posting your gratifying Zenni review of your experience with your eyeglasses order that got chewed up by dogs before you had the chance to open the package and try on the gray sunglasses with our Blokz® blue-light-blocking feature and our Super Hydrophobic (moisture-resistant) anti-reflective coating. It was good to read that when you contacted us about this matter, we confirmed that you could return these chewed-up sunglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account. We were delighted to learn that you gratefully accepted this refund option, and that when you returned the glasses to us, we issued the store credit to your Zenni account. Of course, we were happy to read that you used the store credit toward the payment of the new order for the same sunglasses – in full-rim, rectangular, flexible-plastic, slate gray frame 1119112 with blue highlights and a frame width of 142 millimeters, which we are sorry to confirm has now been discontinued, so we are heartened to know that when you placed the new order in August 2021, the frame was still in stock. Of course, we are especially pleased to know that you feel that the new pair is perfect, and we are glad you were able to get to the glasses before any dog did. Thank you again, Mr. Garrett, for taking the time to share your favorable remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We were sorry to read that your husband passed away, and we want to express our condolences, and to let you to know that we are sympathetic to your situation as a single mom on a budget. Therefore, we were happy to read that the low prices of our high-quality eyeglasses work well for you, and it is good to know that we have successfully filled your strongly nearsighted prescription with a prism correction. We are pleased that you are satisfied with the frames of the two pairs of eyeglasses you ordered in 2022 – one in full-rim, square, flexible-plastic, navy blue ombre frame 2020116, with a frame width of 137 millimeters, the other in full-rim, cat-eye, flexible-plastic, black and lilac ombre frame 2017017, also with a frame width of 137 mm. We enjoyed reading that you wear the square frame, 2020116, all day at home, and that you wear the cat-eye frame, 2017017, when you go out, and that you already have picked out the frames you plan to purchase next year. Ms. Leah, we thank you again for taking the time to share your heartening comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the first order you placed with us, for standard progressive eyeglasses. We were sorry to read that, although you like the frame you selected – half-rim, rectangular, titanium, brown frame 137815, with a frame width of 133 millimeters – and that you like the way the glasses correct your distance vision, we were sorry to read that the intermediate (computer) and near (reading) vision sections provide blurry vison, and we apologize for any dissatisfaction you experienced as a result. You posted your review one day past the end of the order’s 30-day warranty period, which starts the day the glasses are delivered. Of course, we will be happy to make a customer service exception on your behalf to extend the warranty period to invite you to return these eyeglasses to us for an inspection, once you confirm that you entered the prescription and pupillary distance (PD) values correctly. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative who answers will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. In addition, if you read the prescription to us, and it turns out that something was entered incorrectly on the order, we can offer you one of these two refund options upon the return of the glasses. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4527225999, in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order. We will email you the instructions to return the glasses for the refund option you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you so much for posting your gratifying Zenni review of your experience ordering eyeglasses from us. You are a longtime, valued customer, and we are delighted to know that you are satisfied with the eyeglasses you have ordered from us. We were pleased to read that the glasses feel sturdy and comfortable to wear, and that you like one of the pairs of Zenni glasses better than the brand-name glasses you ordered from your eye doctor. Ms. Kristin, we thank you again for taking the time to share your heartening remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your very gratifying Zenni review of your first order for eyeglasses with us. We were happy to read that you found it easy to enter your prescription on our website, and that you were pleased to see that you can include an anti-reflective coating on your eyeglasses, which you selected. It was delightful to read that you are satisfied with the frame you selected – full-rim, cat-eye, acetate, clear frame 4440123, with a frame width of 140 millimeters. We are delighted to know that the glasses were delivered to you quickly, and that you like these glasses so much you are wearing them in public, whereas you state that prior to receiving these glasses, you never wore your glasses in public. Ms. Anna, we thank you again for taking the time to share your heartening comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your first experience ordering eyeglasses from us. We were happy to read that you found the cost of the two pairs of single-vision eyeglasses, one of them a pair of gray prescription sunglasses, to be very reasonable. We are pleased that you found that we offer a wide variety of frame choices, and that the glasses were delivered to you quickly. Of course, we are delighted to know that both pairs of glasses – one in full-rim, square, plastic, black frame 126221, with a frame width of 137 millimeters; the other in full-rim, square, plastic, black frame 125221, with a frame width of 139 mm – fit you well. Ms. Mackenzie, we thank you again for taking the time to share your gratifying comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were happy to read that you recommend Zenni to others, and that you have been satisfied with the quality of the glasses you have received. It is also good to know that you feel that our website is laid out well, and that you find it easy to order eyeglasses on our website. William, we thank you again for taking the time to share your heartening comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your private response to our public response. We want to confirm that on March 25, 2022, we issued a full refund of what you spent on this eyeglasses order, $460.47, to the credit card you used to pay for the glasses. We trust that this refund has resolved this matter to your satisfaction.

Thank you for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We were happy to read that you find the quality of the eyeglasses you have ordered from Zenni to be just as good as the quality of eyeglasses you have purchased locally, and that you appreciate the high quality and low prices of our glasses, as well as the customer service we provide. It is good to know that you have found helpful explanations on our website, and since you have had a little difficulty using your cellphone to access our Virtual Try-On feature, we want to suggest that you log onto our website on a desktop or laptop computer, and we expect that you will have an easier time using the Virtual Try-On. Kaitlyn, we thank you again for taking the time to share your heartening comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We were happy to read that you like our website, and that you appreciate the many frames from which to choose, and our Virtual Try-On feature, so that you could see how the glasses will look on you before you purchase them. We are delighted to know that the eyeglasses order came quickly, and that you find the glasses to be of good quality. Dalton, we thank you again for taking the time to share your heartening comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of your experience ordering eyeglasses from us. We are happy to know that you are very satisfied with the eyeglasses you have ordered from us, and it was good to read that you appreciate our low prices, the Virtual Try-On feature on our website, the entire ordering process, which you find very easy, and the quickness of the delivery of the glasses to you. Insofar as you mention that sometimes the Virtual Try-On feature does not accurately show the size of the frames you try on, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we thank you again, Ashley, for taking the time to share your heartening comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. You are a longtime, valued customer, and we were delighted to read your favorable comments. We are happy to know that you find it easy to select frames and use our Virtual Try-On feature to see how the glasses will look on your face. We were sorry to read that you were initially confused by your lack of familiarity with metric measurements, but we were happy to know that you are pleased with the size and quality of the eyeglasses frames you have selected. Nevertheless, we want to confirm that there are 25.4 millimeters to an inch. Therefore, if you only have an inch ruler, multiply the dimensions you measure in inches by 25.4 mm, and that will give you the dimensions of the frame (or the pupillary distance [PD]) in millimeters. Sheryl, we thank you again for taking the time to share your heartening comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We were happy to read that you like all the inexpensive options we provide, such as personalization, and that you appreciate the low prices of our high-quality products. Shay, we are grateful that you took the time to share your heartening comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of your experience ordering nonprescription eyeglasses from us with our Blokz® blue-light-blocking feature. We see that on the four orders you placed with us, starting with your first order, o3739193701, placed on March 21, 2021, you have ordered two pairs of eyeglasses on each order, all of them with standard-index nonprescription lenses, except for one of the two pairs on your order o3996731074, placed on July 8, 2021, for which you selected a high-index lens and our gray photochromic (light-sensitive, auto-tinting) feature, along with the Blokz®. We are very happy to know that you are pleased with the eyeglasses you have received, and that you like using our Virtual Try-On feature to see how the eyeglasses frame will look on your face. Since you mention that you have found that some of the frames you have ordered have worn out, we want to advise that you may purchase replacement frames from us, and that when you receive the replacement frame, you may swap the lenses from the frame that has worn out into the rims of the new replacement frame. Since we see that all the frames you have selected are full-rim frames, here is a how-to video with instructions explaining how to swap the lenses from one full-rim frame into another, How to Replace Lenses in a Full-Rim Frame, found toward the middle of the bottom of every page of the Zenni website: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. We hope that this information is helpful. If you would like a customer service representative to talk you through the lens-replacement process, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Of course, if either of the frames from your most recent order, o4508234476, are damaged or worn out, please telephone Zenni Customer Service, advise of the frame that is damaged or worn out, and since you posted your Zenni review within the 30-day warranty period for this order, which starts the day the glasses are delivered, we will be happy to send you a free replacement frame, either full-rim, square, flexible-plastic, dark gray frame 2033112, with a frame width of 138 millimeters; or full-rim, square, plastic, black frame 125221, with a frame width of 139 mm. If you need to replace either or both frames, we hope to hear back from you with your request for one or two replacement frames which we hope will resolve this matter to your satisfaction. Nevertheless, Aaron, we are grateful for the favorable comments you posted, and we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were happy to read that you like our website, our prices, and our quick delivery times. It is also good to know that you are pleased with the snap-on magnetic sunshades you selected that come with your eyeglasses, specifically the ones that come with full-rim, square, Ultem, black frame 6499621, with a frame width of 139 millimeters. Matthew, we thank you again for taking the time to share your heartening comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were pleased to read that you have found the process easy, and that the low-priced glasses you have received are good quality. We are happy to see that you have ordered our Blokz® blue-light-blocking feature and that you are pleased with it. Donald Keith, we thank you again for taking the time to share your heartening comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. You are a longtime, valued customer, and we are delighted to know that you appreciate our low prices and high-quality products, and that you like using our Virtual Try-On feature. Moreover, it was good to learn that when you found a defect on the tint of your sunglasses, we replaced those sunglasses for you quickly. Stefanie, we thank you again for taking the time to share your heartening comments. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were happy to read that you are pleased with the pupillary distance (PD) ruler enclosed with the glasses, but we were sorry to read that you do not feel that we have enough options for glasses for children. Consequently, we apologize for any disappointment you experienced due to this matter. However, we want to recommend that you measure the dimensions of a pair of glasses your child has that fits them well and looks good on their face, then shop for frames on our website with similar dimensions, using the information we provide in this infographic, found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. In addition, we are pleased to know that you appreciate our prices, but if you order Standard shipping, for $4.95, which comes with a 14-21-day delivery-time promise, please let us know if your eyeglasses order arrives after this delivery-time promise, and we will refund the $4.95 Standard shipping fee to the credit card you used to pay for the order. Your most recent order, o4601541474, has been completed, and we will mail it to you soon. Your most recent previous order, o4498920542, was placed on February 2, 2022, and according to the U.S. Postal Service website, it was delivered to you on February 17, 2022, 15 days after you placed the order, and well within the 14-21-day delivery time promise. Of course, we hope that you are satisfied with these eyeglasses, and we hope that when you receive the eyeglasses from order o4601541474 you will be satisfied with those eyeglasses, too.

Thank you so much for posting your very gratifying Zenni review of your first order for eyeglasses with us. We are delighted to know that you love the frame you selected – full-rim, cat-eye, flexible-plastic, floral translucent frame 2018723, with a frame width of 135 millimeters – and the single-vision distance prescription we put in the lenses. Ms. Geardino, we thank you again for taking the time to share your heartening remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the most recent order you placed with us, o4509763533, for two pairs of mid-range workspace progressive eyeglasses, with which we were sorry to read you could not see well. Consequently, we apologize for any dissatisfaction you experienced as a result. You posted this review during the order’s 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return these eyeglasses to us for an inspection. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4509763533, in the subject line of the email, and in the body of the email please advise of the issue about which you are contacting us. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you so much for posting your gratifying Zenni review of the eyeglasses you ordered from us. We were delighted to read that you are pleased with the ordering process and the quality of the eyeglasses you have ordered. Melissa, we thank you again for taking the time to share your heartening comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your recent experience ordering eyeglasses from us. We were sorry to see that your order o4477470424 included a pair of eyeglasses that was incorrectly reconfigured for near-range workspace progressive eyeglasses, and we apologize for any misunderstanding you experienced about how to enter a multifocal prescription for single-vision computer glasses. We emailed you about this matter, but because we did not receive a reply from you in almost two weeks, after we emailed and telephoned you multiple times to ask about these glasses, we canceled this pair and refunded the amount you spent on them to the credit card you used to pay for the order. We subsequently heard from you, and you placed a new order for these single-vision intermediate (computer) glasses with the prescription correctly reconfigured for this prescription type, after we discussed how a multifocal prescription should be entered for single-vision computer glasses. We were happy to read that you are satisfied with the customer service you received from us regarding this issue. We see that these eyeglasses were delivered to you on February 26, 2022, and we were heartened to read that you are also satisfied with these eyeglasses. Regenia, we thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of your order o3634160575, which we were sorry to read did not contain one of the pairs of eyeglasses you ordered, amber sunglasses in full-rim, square, plastic, brown frame 125615, with a frame width of 134 millimeters. Consequently, we apologize for any dissatisfaction you experienced as a result. Unfortunately, though, we are sorry that you did not contact us within the 30-day warranty period for this order, which starts the day the glasses are delivered. We mailed this eyeglasses order to you in May 2021, and we regret that you did not about this matter until October 11, 2021, well outside the order’s warranty period. Nevertheless, as we advised when you contacted us about this matter, you may place a new order for these amber sunglasses, and we will be happy to offer you a 15 percent discount on the sunglasses. We hope that this will resolve this matter to your satisfaction.

Thank you so much for posting your very gratifying Zenni review of the first pair of eyeglasses you ordered from us, single-vision eyeglasses with photochromic (light-sensitive, auto-tinting) lenses and our Blokz® blue-light-blocking feature. We are delighted to know that you are pleased with the frame you selected – full-rim, square, flexible-plastic, brown and beige ombre frame 2020115, with a frame width of 137 millimeters. It was good to read that you are pleased with your vision through the lenses, and the price of the glasses, especially with the extras you selected (photochromic lenses and Blokz®). We thank you again, Madison, for taking the time to share your heartening comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your first order for eyeglasses from us. We were happy to read that you are pleased with the speed of the process, from ordering the glasses to their delivery. It is good to know that you are satisfied with the full-rim, square, mixed material, translucent and gold frame 7811123, which has a frame width of 138 millimeters, as well as the gray photochromic (light-sensitive, auto-tinting) lenses with our Blokz® blue-light-blocking feature. We are heartened to know that the virtual try-on feature enabled you to see how the frame would look on you before you placed your order. We thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your experience ordering eyeglasses from us. It was good to read that you appreciate the low prices of our high-quality products. Miriam, you are a longtime, valued customer, and we thank you again for taking the time to share your heartening comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the frame you selected for your most recent order, o4555269887, placed on February 24, 2022. We were sorry to read that the frame you selected – full-rim, round, flexible-plastic, translucent Planet CB by Coco and Breezy x Zenni I AM POSITIVE frame 2034123 with tortoiseshell temple arms, a frame width of 128 millimeters, and a frame weight of 15 grams – was uncomfortable and heavy to wear, and that you get headaches when you wear these eyeglasses. Consequently, we apologize for any dissatisfaction you experienced as a result. A review of your most recent previous orders shows that for your order o3186824754, placed on August 10, 2020, you selected full-rim, cat-eye, acetate, streaked-red frame 638917, with a frame width of 131 mm and a frame weight of 16 gm. For your most recent order prior to that one, o2398856230, placed 12/22/2019, you selected full-rim, browline, mixed-material, ivory-tortoiseshell and silver frame 7822035, with a frame width of 133 mm and a frame weight of 18 gm. Insofar as the frames on these two orders are heavier than frame 2034123, we want to advise that a contributing factor to the weight of the glasses on the most recent order may be the single-vision Trivex lens you selected, with our Blokz® blue-light-blocking feature. This lens is heavier than the lenses you selected for the two previous orders, the 1.57 mid-index single-vision lens (o3186824754) and the 1.50 standard index single vision lens with Blokz® (o2398856230). We see no notes in the database records of these orders indicating you had any issue with the frames from these orders. Nevertheless, the most recent order, o4555269887, was delivered to you on March 4, 2022, according to the U.S. Postal Service website. Therefore, this order is within its 30-day warranty period, which starts the day the eyeglasses are delivered. You may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If you would like to return these eyeglasses for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses to us for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4555269887, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses for this refund, and we will also email you the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your gratifying Zenni review of your experience ordering eyeglasses from us. You are a longtime, valued customer, and we were happy to read that you are pleased with the eyeglasses you have ordered from us, and the speed with which they have been delivered to you. We see that only the first order you placed with us, in 2015, had plus values rather than minus values in the Spheres and Cylinders, so it is good to see that you entered correct, minus values in the prescription fields on your subsequent orders. However, we were sorry to read that you are disappointed that we have retired frames in colors you like, and we apologize for any dismay you experienced as a result. Nevertheless, we want to confirm that we consistently add more frames in various styles and colors to our inventory, and we hope that you can find frames in colors you like in our mainstay frames and our new arrivals, especially frames in our branded collections Iris x Zenni, The Kittles x Zenni, and Coco + Breezy x Zenni. Of course, if there are certain colors in which you are interested, we want to recommend that you put the name of the color in the search window on every page of our website, by clicking the magnifying glasses icon on the upper right-hand side of the page and where it says SEARCH FOR … on the upper left-hand side of the page, enter the name of the color in which you are interested and click Enter on your keyboard or Done on your cellphone screen. We hope that this information is helpful. Brandon, we thank you again for taking the time to share your heartening comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of the first order for eyeglasses you placed with us. We were pleased to read that you appreciate the low price and high-quality of our eyeglasses. It is good to know that you like the glasses you ordered from Zenni as much as the more expensive ones you got from your local eye doctor’s office, and that the order was delivered to you quickly. Nicole, we thank you again for taking the time to share your heartening comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were pleased to read that you have found our Virtual Try-On feature useful, that the glasses are delivered quickly, and that you are happy with the quality of the eyeglasses. It is good to know that you like that we enclose a pupillary distance (PD) ruler with the eyeglasses. Kristine, we thank you again for taking the time to share your heartening comments. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We are delighted to know that you are happy with the eyeglasses you have received. We see that you favor full-rim, rectangular frames, and that you feel that the quality and price of the glasses are unbeatable. Ms. Melissa, we thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of your experience ordering eyeglasses from us. It is good to you that you have found our Virtual Try-On feature useful, that you appreciate our low prices, and that you were pleased to receive a pupillary distance (PD) ruler with the glasses. We were also happy to read that the glasses were delivered to you quickly. We thank you again for taking the time to share your heartening comments. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We were happy to read that you feel that the quality and prices of our products are unsurpassed. Mr. Scott, we thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We are delighted to know that the lenses you have selected for your strongly nearsighted prescription have resulted in thinning out the lenses, so that they don’t look like ice cubes. Ms. Trisha, we thank you again for taking the time to share your favorable comments. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We were delighted to learn that you are pleased with the quality and sturdiness of the bifocal eyeglasses you received, as well as the very affordable price of the glasses. Ms. Chris, we thank you again for taking the time to share your favorable comments. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were happy to read that you find it easy to locate the frames you want and upload your prescription to our website during the order process. However, we were sorry to read that you did not find the virtual try-on feature useful, and we apologize for any dismay you experienced as a result. Nevertheless, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we thank you again for posting your heartening review, Michelle. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying Zenni review of the experience you had with our customer service representative who assisted you regarding your eyeglasses order. We were delighted to read that the representative walked you through the process in a kind and considerate manner. Ms. Shery, we thank you again for taking the time to share your favorable comments. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your very gratifying Zenni review of the bifocal eyeglasses you ordered from us. We were delighted to read that the glasses arrived in perfect condition, and that the frame you selected – full-rim, aviator, stainless-steel, spring-hinged, gray frame 419012, with a frame width of 140 millimeters – fit you well. It was also heartening to read that the glasses were delivered to you quickly and without any hassles, and that you appreciate the low price of such a high-quality pair of eyeglasses. Mr. Dygert, we thank you again for taking the time to share your favorable comments. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying review of your experience ordering bifocal eyeglasses from us. We are delighted to know you appreciate the low price of our high-quality eyeglasses, and we are happy that the glasses come to you in a reasonable amount of time. It was a pleasure to read that you reordered the same frame from your June 17, 2020, order, o3056217216 – half-rim, rectangular, stainless-steel, black frame 3217321, with a frame width of 136 millimeters – as a backup pair. Elmer, we thank you again for taking the time to share your favorable comments. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of the gray photochromic (light-sensitive, auto-tinting) bifocal eyeglasses from your order o4539324450, placed on February 18, 2022, and delivered to you on February 28, 2022, according to the U.S. Postal Service website. We are delighted to know that you are pleased with these eyeglasses, in full-rim, rectangular, titanium, light tortoiseshell and gold frame 1300125, with a frame width of 137 millimeters. It is good to know that the glasses are light and easy to wear, and that the frame fits you well and looks good on your face. Tammy, we thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of the eyeglasses you have ordered from us for yourself and your children. We were happy to read that you find the ordering process easy, the customer service to be very helpful, the frames very stylish, and the virtual try-on feature to be useful. Ms. LaQuita, we thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of the eyeglasses orders you placed with us in 2022. We are delighted to know that you are satisfied with the eyeglasses you received, that you appreciate the variety and value of our eyeglasses, and that you find the ordering process easy and user-friendly. Rhonda, we thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your enormously gratifying Zenni review of your experience ordering eyeglasses from us. We were happy to read that Zenni is your favorite site for eyeglasses because it is easy to order glasses on our website, the glasses are stylish and very affordable, they are delivered to you quickly, and you have found our customer service representatives friendly and readily accessible. Sara, we thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were happy to read that for the most recent order you placed with us, o4209399327, on February 7, 2022, for a pair of standard progressive eyeglasses with our Blokz® blue-light-blocking feature, you selected full-rim, cat-eye, acetate, spring-hinged ivory tortoiseshell frame 4415135, with a frame width of 131 millimeters. We are delighted to know that the bridge of the frame, 16 mm wide, fits you well, so that the frame doesn’t slide down your nose. It was also heartening to read that you like the color and that the frame feels sturdy. Angela, we thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your experience ordering your first pair of eyeglasses from us, a pair of standard progressive eyeglasses with our Blokz® blue-light-blocking feature. We are delighted to know that you appreciate the variety of frames, lenses, and other items we offer, the virtual try-on feature, which enables you to virtually try on the eyeglasses to see how they will look on you, the fast delivery times, and our low prices for our high-quality products. Phoebe, we thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of your experience ordering eyeglasses from us. We were happy to read that you like the styles of frames we offer, the clip-on sunshades, and the safety shields we offer with some of our eyeglasses frames. We thank you again for taking the time to share your favorable comments, and we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the standard progressive eyeglasses you received with photochromic (light-sensitive, auto-tinting) lenses and our Blokz® blue-light-blocking feature. We were sorry to read that you felt ill while wearing these eyeglasses, and we apologize for any dismay you experienced as a result. It is good to know that we emailed you instructions to return these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account, and we also emailed you a prepaid mailing label to use for return postage. When we have issued the store credit refund to your Zenni account, we will email you confirmation that it has been issued. We understand from the notes in the database record of the order that you advised that you intend to use the store credit toward the payment of single-vision distance eyeglasses and single-vision reading eyeglasses. For the single-vision distance glasses, simply select a single-vision prescription option and you will not enter the NV-ADD. For the single-vision reading glasses, the practice is to add the NV-ADD (+1.75) to each of the Spheres. The right eye (OD) Sphere is +0.50, so +1.75 added to this Spherical value results in +2.25. The left eye (OS) Sphere is -1.00, so +1.75 added to this Spherical value results in +0.75. Also, the distance pupillary distance (PD), 64 millimeters, should be lowered by 3 mm, to 61 mm. We hope that this information is helpful, but if you already know how to reconfigure a multifocal prescription for single-vision distance and reading glasses, we apologize for the redundancy.

Thank you so much for posting your gratifying Zenni review of your experience ordering bifocal eyeglasses from us. We are delighted to know that you received the bifocal glasses from your most recent order approximately a week and a half after you placed the order, and that these glasses came to you much more quickly than the much more expensive eyeglasses you purchased from your eye doctor. Roy, we thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying review of your first experience ordering eyeglasses from us. We are delighted to know that you are very happy with your bifocal glasses, and that your granddaughter’s satisfaction with the eyeglasses she ordered from us prompted you to try Zenni. We were sorry to learn that you could not see well with the eyeglasses you ordered from your optometrist, but of course we are heartened to know that you find the eyeglasses you ordered from us to be perfect. Patricia, we thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were delighted to read that your standard progressive eyeglasses cost almost $200 less than eyeglasses you have ordered locally, and that the eyeglasses were delivered to you quickly. Moreover, it is good to know that you found the ordering process easy, and that you appreciate the wide range of frames, lenses, and accessories we offer. Jessica, we thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of your first order for eyeglasses you placed with us. We are delighted to know that you are happy with these two pairs of single-vision distance eyeglasses – one in full-rim, square, plastic, red frame 124118, with a frame width of 142 millimeters, the other in full-rim, square, flexible-plastic, tortoiseshell frame 2020125, with a frame width of 137 mm. We are pleased to know that you found the order process very easy, and that you have gotten a lot of compliments on your glasses, which look just like the pictures of the frames on our website. Of course, we are heartened to know that you found the glasses very affordable, and that they were delivered to you quickly. Kim, we thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the blue light pen we included in your order for two pairs of single vision eyeglasses with our Blokz® blue-light-blocking feature, one of the pairs also including gray photochromic (light-sensitive, auto-tinting lenses). We were sorry to read that the blue light pen does not work, and we apologize for any dissatisfaction you experienced as a result. However, we are not sure what you mean when you say that the blue light pen does not work. We do not know if you mean that the pen does not shine a blue light when you press the button on the side of the pen, or that it does, but when you shine the blue light on the lenses, the Blokz® lenses do not block the blue light. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. If the issue is that the pen does not shine a blue light when you press the button on its side, we will be happy to send you a replacement blue light pen, and we will confirm that it works before we send it. However, if the issue is that the lenses do not block the blue light from the pen, this indicates an issue with the Blokz® lenses rather than the pen. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website. You may also email us, at service@zennioptical.com, to advise of the issue with the pen, and if the issue is that the lenses do not block the blue light, please take a picture showing the pen shining the blue light on the lenses, and please put a white sheet of paper under the lenses, and angle the lenses slightly above the paper, so we can see if the lenses do not block the blue light, which would be evident if the blue light shines on the paper. If you choose this communication method, please put your order number, o4532692921, in the subject line of the email and please attach the picture to the email. We are eager to hear back from you about this matter, so that we may resolve it with a replacement blue light pen or by inviting you to return the eyeglasses to us for an inspection of the Blokz® feature, which, if it is defective, will prompt us to offer to remake the eyeglasses for you.

Thank you for posting your gratifying Zenni review of your experience with our customer service representative who assisted you in finding black browline frames (model number 85195421) that are the same, except for the color, as the red browline frames (model number 195418) you selected for your previous order. We are delighted to know that our customer service representative successfully helped you select these frames, and we are grateful you took the time to share your favorable comments. Ms. Jocelyn, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your very gratifying review of the eyeglasses frame you selected for your January 11, 2022, order, o4442496022, for standard progressive eyeglasses – full-rim, square, acetate, spring-hinged, blue-and-tortoiseshell frame 4426116, with a frame width of 132 millimeters. We were delighted to read that this frame is very similar to a much more expensive frame you saw at your eye doctor’s office. In addition, we are happy to know that you are satisfied with the quality and cost of the glasses, and that the service you received exceeded your expectations. This is a beautiful frame, and we also admire the look of the frame you selected on your most recent order, o4512291533, placed on February 7, 2022 – full-rim, rectangular, flexible-plastic, spring-hinged, gray-and-white paisley-patterned frame 2037412, with a frame width of 141 mm. However, insofar as this frame’s width is 9 mm wider than frame 4426116, we want to advise that, if this frame is too big to fit you well, since this order is within its 30-day warranty period, which starts the day the glasses are delivered, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If you would like to pursue returning these eyeglasses to us for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4512291533, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. If you do plan to return these eyeglasses to us for the 100 percent store credit refund, and you plan to use the store credit toward the payment of a new pair of glasses in a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you so much for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were delighted to read that you love the variety of frame styles and sizes we offer, and it’s good to know that you appreciate the personalization option for the temple arm of the frames and our Blokz® blue-light-blocking feature for the lenses. Ms. Gina, we look forward to receiving your order for sunglasses, and we thank you again for taking the time to share your heartening remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of your most recent eyeglasses order, for photochromic (light-sensitive, auto-tinting) bifocals in full-rim, browline, round, stainless-steel, brown frame 3218215, with a frame width of 141 millimeters. We were sorry to read that your experience with the first customer service representative with whom you spoke was unsatisfactory, that you are disappointed in our inventory, and that you dislike the appearance, size, and fit of the eyeglasses frame you selected. Consequently, we apologize for any disappointment you experienced as a result. We were also sorry to read that the lenses do not sit firmly in their rims, and we apologize for this matter, as well. This order was delivered to you on February 22, 2022, and you posted your review within the order’s 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. To pursue one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Moreover, since you had an issue with the size of the frame, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful.

Thank you for posting your gratifying Zenni review of your experience ordering eyeglasses from us. You are a longtime, valued customer, and we are delighted to know that you appreciate our frame varieties and prices, and of course we were heartened to read that the prescription we put in the lenses is always correct. It was good to learn that when you misinterpreted “Pl,” which is short for “Plano,” which means no correction, or 0.00, as +1.00 on the Sphere section of your right eye (OD) prescription, when you ordered your eyeglasses, we confirmed when you contacted us about this matter that “Pl” or “Plano” means zero correction in this Spherical field. We were happy to see that you appreciate the assistance our customer service representative provided regarding this matter, and that you returned those eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account. You used the store credit toward the purchase of three new pairs of glasses with the correct prescription, and we are pleased to know that you are happy with these eyeglasses, which were delivered to you on February 23, 2022, according to the U.S. Postal Service website. Amy, we thank you again for taking the time to share your favorable comments. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the delivery time of your eyeglasses order, which was placed on February 24, 2022, and, according to the U.S. Postal Service website, is expected to be delivered to you today, March 7, 2022. Today is 11 days after you placed the order, sooner than the 14-21-day delivery-time promise for Standard shipping to U.S. residences. We hope that you receive the three pairs of single-vision eyeglasses today, and when you do, we hope you will be satisfied with them.

Thank you for posting your Zenni review of the experience you had with our customer service team when you inadvertently entered your prescription incorrectly on two of your orders. We were delighted to read that you found our customer service representative who assisted you with this matter friendly and professional, and that you have always had a good experience with our customer service representatives when you have sought online help during the order process. Sherry, we thank you again for taking the time to share your favorable comments. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were delighted to read that you found our website friendly and easy to use, and that you are pleased with the quality of the frame and lenses of the sunglasses on your first order with us, o4504269237, placed on February 4, 2022. You selected premium sunglasses in full-rim, square, acetate, dark blue La Brea frame 112416, with a frame width of 144 millimeters, and with the 1.59 mid-index polycarbonate Vision-Ease SunRx® lens with an 85 percent gray tint and an indigo blue mirror finish on the lenses. For your second order, o4554923855, placed on March 2, 2022, you selected standard progressive eyeglasses with our Blokz® blue-light-blocking feature in full-rim, rectangular, Ultem, black frame 6498921, with a frame width of 142 mm. Of course, we are happy to know that you are satisfied with the progressive eyeglasses as well. David, we thank you again for taking the time to share your favorable comments. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the delayed shipment of your most recent eyeglasses order, o4520383053, which the U.S. Postal Service website advises was delivered on March 5, 2022, one day after you posted this review. Insofar as this order was delivered to you on the 23rd day after you placed the order with Standard shipping for $4.95, which comes with a 14-21-day delivery-time promise, we are going to ask our lab to refund the $4.95 Standard shipping fee to the credit card you used to pay for the eyeglasses order. You should receive an email from our lab later tonight or tomorrow, confirming this $4.95 Standard shipping fee refund with a transaction number. We hope that this refund will resolve this matter to your satisfaction, and of course we hope that you are pleased with these single-vision eyeglasses with Gray Transitions® Photochromic (light-sensitive, auto-tinting) lenses.

Thank you for posting your Zenni review of your experience ordering eyeglasses from us. We were delighted to read that Zenni is your preferred eyeglasses retailer, and that you appreciate the fast delivery times of your orders and the very affordable prices of our products. We were sorry to learn that there was an issue with the tracking number on your most recent order caused by the U.S. Postal Service, but we are happy to know that you are satisfied with the five pairs of eyeglasses from this order. Ms. Rachael, we thank you again for taking the time to share your favorable comments. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the sizes of two of the frames on your most recent order, o4536815532, placed on February 17, 2022, and our return policy. We were sorry to read that the frames 3221821 and 7828219 were too small to fit you well, and we apologize for any disappointment you experienced when you received these two pairs of eyeglasses. Frame 3221821 is a full-rim, square, stainless-steel, spring-hinged, glittery black frame with a frame width of 137 millimeters. Frame 7828219 is a full-rim, cat-eye, mixed-material, pink frame with a frame width of 139 mm. On this order, you also selected full-rim, cat-eye, stainless-steel, navy-blue frame 327516, with a floating lens design on the upper corners of the rims and a frame width of 140 mm. The other frame on this order is full-rim, cat-eye, flexible-plastic, black and white polka-dotted frame 2033430, with a frame width of 144 mm. Insofar as these two frames presumably fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. In addition, when a customer orders a pair of eyeglasses in a frame that does not fit them well, they can contact us during the order’s 30-day warranty period, which starts the day the glasses are delivered, to return the glasses for the refund option that is available. This order was delivered to you on February 28, 2022, according to the U.S. Postal Service website. Therefore, if you would like to return the eyeglasses in frames 3221821 and 7828219, since this order was paid for with both store credit and an Apple Pay account, upon the return of these two pairs of eyeglasses, we can issue the refund that is available when a customer has placed the order using store credit and another source, in this case the Apple Pay account. You may return these two pairs of eyeglasses for a 50 percent refund of the amount of store credit that was used to pay for the glasses to the Apple Pay account. We want to confirm that we do not resell any part of any pair of eyeglasses that is returned to us. We either donate or discard the eyeglasses. All Zenni customers receive frames and lenses that have never been used before. We hope that this clarifies this matter to your satisfaction. Nevertheless, if you would like to return these two pairs of eyeglasses to us, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the 50 percent refund of the amount of store credit you used to pay for these eyeglasses to the Apple Pay account you used to pay for part of the order. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4536815532, in the subject line of the email, and in the body of the email please advise that you are returning these eyeglasses for a 50 percent refund of their price to the Apple Pay account you used to pay for part of the order. We will email you the instructions to return the glasses to us for this refund, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.