Zenni Optical Reviews

Thank you for posting your Zenni review of the glasses you received. We were sorry to learn that you disliked the glasses, and we apologize for any dissatisfaction you experienced as a result. We are also sorry that you did not contact us about the matters you mention in your review, so that we might have addressed them for you, and resolved these matters to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses order you placed for your son but which you state you did not receive, even though the U.S. Postal Service advises on their website that the glasses were delivered to a post office box. We are sorry that you did not get these glasses, and we apologize for any dissatisfaction you experienced as a result. Therefore, we are going to make a customer service exception to remake this order to you. We see that your post office box, 304, is on the shipping address of the order. We want to confirm that if we had not put the post office box number on the package, it would have been returned to us by the post office, since there would be no indication other than the city and Zip Code where the glasses were to be delivered. Nevertheless, you should receive an email from our lab later tonight, confirming that we are remaking these glasses with a new order number. We hope that this remake will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the shipping time of the orders you placed with us. We are sorry that the delivery time is a matter of concern, and we apologize for any dismay you experienced as a result. The U.S. Postal Service website advises that your most recent order, placed September 4, 2020, is out for delivery to you today, the 21st day after you placed the order. Standard shipping comes with a 14-21-day delivery-time promise, and we are also sorry that these glasses will be delivered to you on the last day of the delivery-time promise. However, if the glasses are not delivered to you today, please telephone us, at 1-800-211-2105, to advise of this, and we will be happy to refund the $4.95 Standard shipping fee to the credit card you used to pay for this eyeglasses order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise that the eyeglasses were not delivered to you within the 14-21-day delivery-time promise. Of course, we hope that you receive the glasses today, and we also hope that you are pleased with them.

Thank you for posting your Zenni review of the eyeglasses order you did not receive. We were sorry to learn that the delivery status of your order o3080086595, which was placed on June 27, 2020, shows on the U.S. Postal Service website (usps.com) only that it was in transit as of July 12, 2020, with no more recent updates. Consequently, we apologize for any dissatisfaction you experienced as a result. Because this order appeared to have been lost in transit, we remake the order for you, in order o3159092386. The post office website states that this remade order was delivered to you on August 14, 2020. We hope that you received the remade order, but we are concerned that you may not have received the remake, since your review was posted on September 22, 2020, almost one month after the post office confirmed that they delivered the order. If you did not receive the remade order, we want to advise that you contact your local post office and provide them the tracking number, 9405536206444987073945, and ask them to research this delivery. If they cannot confirm that these glasses were delivered to you, please telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. If it turns out that the post office cannot confirm that they delivered this order to you, we will offer to remake it for you again. Although we see that the most recent orders you placed were delivered to the same shipping address you used for this order, we may ask you to provide an alternative shipping address where you can confirm the glasses should be successfully delivered. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the issue about which you are contacting us. We very much want to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the glasses you ordered on April 10, 2020, which we were sorry to read arrived warped. Consequently, we apologize for any dissatisfaction you experienced as a result. After you confirmed on May 12, 2020, that you entered the prescription correctly, on this same date we emailed you instructions to return the glasses for an inspection, as well as a prepaid mailing label to use for return postage. Unfortunately, we have no indication that the glasses were ever returned and received by us. Nevertheless, since you have now brought this matter to our attention, we are going to make a customer service exception to fully refund the amount you spent on this purchase, $44.80 (not $80.00 as you state in your review, nor $50.00, as you state in your May 6, 2020, email to us), to the credit card you used to pay for it. You should receive an email from our lab later tonight, confirming this $44.80 credit card refund with a transaction number. We hope that this courtesy refund resolves this matter to your satisfaction.

Thank you for posting your Zenni review of the two pairs of glasses you ordered from us on April 27, 2020, and May 16, 2020. We were sorry to learn that you did not intend to order photochromic lenses on your first order, and we apologize for any dissatisfaction you experienced as a result. We were also sorry to learn that the frame on your second order, full-rim square plastic translucent blue frame 128016, was too small to fit you well since it has a frame width of 131 millimeters. We want to advise of an infographic that can be found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size (https://www.zennioptical.com/measure-eyeglass-frame-size-how-to), which provides instructions explaining how to measure each element of an eyeglasses frame you have now that fits you well and looks good on your face, so that you may shop for frames on the Zenni website that will fit you just as well. It does not have to be an exact match. You have a 2 mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We hope that this information is helpful.

Thank you for posting your Zenni review of the most recent pair of glasses you received from us, which you ordered on August 24, 2020. We were sorry to read that you are feeling ill when wearing these glasses, and we apologize for any dismay you experienced as a result. We see that the prescription and pupillary distance (PD) you entered on this order are the same as those entered on your August 4, 2020, order. We see no notes in the database record of that order indicating that you contacted us to report any issues with those glasses. However, your most recent purchase is within its 30-day warranty period, which begins the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have the order number handy when you call, along with a copy of the prescription you received from your eye doctor. If the PD is not on the prescription, please confirm how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the Support button found toward the lower right-hand corner of every Zenni page, or you may contact us by emailing us at service@zennioptical.com. If you choose this contact method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription and please provide confirmation of the PD. We see that the dimensions of the two frames you ordered in August 2020 are very close: Full-rim cat-eye multicolor tortoiseshell acetate frame 4425125, from the August 4, 2020, order, has a frame width of 137 millimeters, a lens width of 52 mm, and a lens height of 39 mm. Full-rim cat-eye pink tortoiseshell flexible-plastic frame 2030029, from the August 24, 2020, order, has a frame width of 136 mm, a lens width of 52 mm, and a lens height of 40 mm. If you confirm that you entered the prescription and PD correctly for these glasses, and you would like to return them for an inspection, we will email you instructions to return the glasses for an inspection. We want to recommend that you enclose with the glasses a copy of the receipt you obtain at the Canada Post office for sending the glasses to us. If our inspection finds any manufacturing errors, we will offer to remake the glasses for you for free. However, if you prefer a refund rather than returning the glasses for an inspection, since you are in Canada, you will not have to return the glasses to obtain the refund available to you, which, since the purchase was paid for using both store credit and a credit card, would be a 50 percent refund to the credit card of the amount used to pay for the glasses with store credit, and a 100 percent refund in the form of store credit of the amount that was paid for with the credit card – minus the $6.95 shipping fee. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the time it took to repair the eyeglasses you returned to us, which we were sorry to learn you could not repair yourself. We are also sorry that you are annoyed by the time it took, and we apologize for any dissatisfaction you experienced as a result. We received your returned glasses on August 13, 2020. We repaired the glasses and returned them to you on September 4, 2020. We see on the U.S. Postal Service website that they were delivered to you on September 14, 2020. Once again, we are sorry for the time that it took from when you sent the glasses back to us to when you received them. We hope, though, that you are pleased with the repair job on your glasses.

Thank you for posting your Zenni review of the glasses you ordered from us. We were sorry to read that your vision was blurry, and we apologize for any dissatisfaction you experienced as a result. Thank you for posting your Zenni review of the glasses you received from us. We were sorry to learn that you could not see well with these glasses, and we apologize for any dissatisfaction you experienced as a result. We do not see any previous orders placed by you, so we regret that we cannot compare the prescription and pupillary distance (PD) you used for these glasses with a prescription and PD you used on a previous order. Nevertheless, even though this order is now outside its 30-day warranty period, which starts the day the glasses are delivered, we can make a one-time customer service exception to invite you to telephone Zenni Customer Service, at 1-800-211-2105, to discuss the issues you are experiencing with these glasses, and anyone who answers will be eager to assist you. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the issue about which you are contacting us. If it turns out that you entered the prescription and pupillary distance (PD) correctly, we can email you instructions to return the glasses for an inspection. If our inspection finds any manufacturing errors on the glasses, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the order, we can email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. We can also offer you one of these two refund options if you return the glasses for an inspection and our inspection finds that we made the glasses correctly. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the shipping time of your most recent order with us. We were sorry to read that you are dissatisfied by the customer service you received regarding the shipping time of your order, and we apologize for any dismay you experienced as a result. This order was placed on June 2, 2020, and according to the U.S. Postal Service website, it was delivered to you on June 20, 2020, within the 14-21-day delivery time promise that comes with Standard shipping for $4.95. We hope that you are pleased with the glasses you received.

Thank you for posting your Zenni review of the blurriness of the glasses from your first order. We were sorry to learn that you could not see well with these glasses, and we apologize for any dismay you experienced as a result. We do not see any difference between the prescription and pupillary distance (PD) entered on the first order with those items entered on the second order. Nevertheless, we are happy that you are satisfied with the second pair of glasses, and we thank you again for posting your review.

Thank you for posting your Zenni review of the frame you selected for your orders, full-rim rectangular flexible plastic tortoiseshell frame model 201225. We were sorry to learn that this frame from your first order broke in a week, and that this same frame you selected for the replacement pair of glasses you ordered arrived bent. Consequently, we apologize for any dismay you experienced as a result. We want to confirm that if anything happens to your eyeglasses frame within the order’s 30-day warranty period, which starts the day the glasses are delivered, if you contact us to advise of this, we can send you a free replacement frame. After the 30-day warranty period, you may order a replacement frame on our website for half price. Then when you have received the replacement frame, here is a link to a how-to video found toward the middle of the bottom of every page of our website, which explains how to replace lenses in a full-rim frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. We hope that this information is helpful.

Thank you for posting your Zenni review of the glasses you received from us. We were sorry to learn that you could not see well with these glasses, and we apologize for any dissatisfaction you experienced as a result. We do not see any previous orders placed by you, so we regret that we cannot compare the progressive prescription and pupillary distance (PD) you used for these glasses with a prescription and PD you used on a previous order. Nevertheless, even though this order is now outside its 30-day warranty period, which starts the day the glasses are delivered, we will make a one-time customer service exception to invite you to telephone Zenni Customer Service, at 1-800-211-2105, to discuss the issues you are experiencing with these glasses, and anyone who answers will be eager to assist you. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the issue about which you are contacting us. If it turns out that you entered the prescription and pupillary distance (PD) correctly, we can email you instructions to return the glasses for an inspection. If our inspection finds any manufacturing errors on the glasses, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the order, we can email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. We can offer you one of these two refund options if you return the glasses for an inspection and our inspection finds that we made the glasses correctly. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the glasses you received from us. We were sorry to learn that you could not see well with these glasses, and we apologize for any dissatisfaction you experienced as a result. We do not see any previous orders placed by you, so we regret that we cannot compare the progressive and reading prescriptions you used for the two pairs of glasses on your order with prescriptions you used on a previous order. Nevertheless, even though this order is now outside its 30-day warranty period, which starts the day the glasses are delivered, we will make a customer service exception to invite you to telephone Zenni Customer Service, at 1-800-211-2105, to discuss the issues you are experiencing with these glasses, and anyone who answers will be eager to assist you. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the issue about which you are contacting us. If it turns out that you entered the prescription and pupillary distance (PD) correctly, we can email you instructions to return the glasses for an inspection. If our inspection finds any manufacturing errors on the glasses, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the order, we can email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the anti-reflective coating on the lenses of your full-rim, rectangular, mixed-material red frame 730518. We were sorry to learn that a problem developed with this anti-reflective coating, and we apologize for any dismay you experienced as a result. It is good to know that you contacted us about this matter within the one-year warranty period for anti-reflective coating issues, although your contact with us about this matter also occurred during the 30-day warranty period, which starts the day the glasses are delivered (just like the one-year warranty period for anti-reflective coating issues, as well as issues with photochromic [auto-tinting] lenses), so that we could remake the glasses for you for free. We see no notes in the database record of the remake order indicating that you are having any issues with these remade glasses, so we trust that the remake resolved this matter to your satisfaction.

Thank you for posting your Zenni review of the glasses you received from us. We were sorry to learn that you were unaware of the prescription type to which the term progressive refers, which is unlined multifocal lenses providing distance (driving), intermediate (computer), and near (reading) vision in the lenses. Insofar as we clearly describe the progressive prescription type on the Prescription Type page, where we also describe single-vision and bifocal glasses, with a Tool Tip (a white question mark in a teal circle), we are also sorry that you did not peruse this information, and we apologize for any dismay you experienced when you received the bifocal glasses. We were also sorry to learn that you discarded the glasses rather than contacting us to return them for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. It is good to know that you intend to purchase glasses from Zenni again. If you have any questions about what you are ordering, and you do not find the answer on our website, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the issue about which you are contacting us. We very much want to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the size of the glasses you received, which we were sorry to learn varied from how they looked when you used our virtual try-on feature. Consequently, we apologize for any dismay you experienced as a result. We see that the frame from your most recent order, placed on June 22, 2020, is full-rim square plastic blue frame 270416, which has a frame width of 138 millimeters. The frame width is the most important measurement to determine whether the glasses will fit you well, and we are sorry if these glasses were either too large or too small. Moreover, we want to recommend the instructions we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size (https://www.zennioptical.com/measure-eyeglass-frame-size-how-to). This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We hope that this information is helpful.

Thank you for posting your Zenni review of the progressive glasses you received from us. We were sorry to learn that you could not see well with these glasses, and we apologize for any dissatisfaction you experienced as a result. We see that after you returned these glasses for a 100 percent refund of their price in the form of store credit to your Zenni account, you used a portion of the store credit we issued to order a new pair of glasses, with a single-vision prescription and photochromic Blokz™ lenses. We see no notes in the database record of this order, placed on June 21, 2020, and delivered to you on June 29, 2020, according to the U.S. Postal Service. We hope that the lack of notes in the database record indicates that you are satisfied with these glasses.

Thank you for posting your Zenni review of the glasses you received on the two orders you placed with us, the first one on July 24, 2020, the second one on September 4, 2020. We were sorry to learn that neither frame fits you well, and we apologize for any dismay you experienced as a result. We understand that you returned the pair you ordered in July for a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account. This frame, full-rim rectangular stainless-steel black frame, model 408521, has a frame width of 139 millimeters. On your next order you selected full-rim rectangular titanium gray frame 139312, which has a very similar frame width, 138 mm. We were sorry to read that neither frame fit you well. Nevertheless, we would like to advise of an infographic that can be found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size (https://www.zennioptical.com/measure-eyeglass-frame-size-how-to), which provides instructions explaining how to measure each element of an eyeglasses frame you have now that fits you well and looks good on your face, so that you may shop for frames on the Zenni website that will fit you just as well. It does not have to be an exact match. You have a 2 mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We hope that this information is helpful.

Thank you for posting your Zenni review of the experience you had with our customer service representatives regarding the glasses in full-rim round acetate frame 502933 with a magnetic snap-on sunshade set from the order you placed on June 13, 2020. We are sorry that this matter continues to be of concern, even after we made a customer service exception to issue a refund of what you spent on these glasses. Contrary to your statement in your review, this was a 100 percent refund of the price of these glasses, not a partial refund. We hope that this clarifies this matter to your understanding.

Thank you for posting your Zenni review of the inspection experience for your returned glasses from your order placed on July 11, 2020. We are sorry that you have not provided a copy of your prescription and confirmation of how the pupillary distance (PD) was obtained, and we apologize for any dismay you experienced as a result of our request. When a customer places an order that they find to be problematic, and the prescription and PD match those items entered on a previous order, which the customer confirms was good, this provides a measure of confirmation that the prescription and PD were entered correctly. However, the previous orders you placed, on March 25, 2020, and April 13, 2020, have different prescription and PD values from the ones you entered on your July 11, 2020, order **. We hope that you will email us a copy of the prescription and, if the PD is not on the prescription, provide confirmation of how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. Of course, since you advise in your review that you purchased another pair of glasses, and if you do not want us to proceed further with the inspection of these glasses, we can return them to you or issue either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. We hope to hear back from you either with the prescription copy and PD confirmation, or with your desire for us to return the glasses to you or issue one of these refund options. We hope that when we do hear back from you, we will be able to resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the glasses you received for your child, which we were sorry to learn broke very soon after you received them. We were also sorry to learn that the lens repeatedly came out of the frame and that subsequently you lost the frame. Consequently, we apologize for any dismay you and your child experienced as a result. Insofar as you initially contacted us about this matter during the 30-day warranty period on this order, which starts the day the glasses are delivered, we are disturbed to learn that we did not immediately offer to remake the glasses for you for free. Therefore, we are asking our lab to issue a free remake of these glasses, and you should receive an email from them later tonight, confirming the free remake with a new order number. We hope that this will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the progressive (not bifocal) glasses you ordered. We were sorry to read that the glasses on the first order, placed June 1, 2020, were made incorrectly, and that you also could not see well with the remade pair of glasses. Consequently, we apologize for any dissatisfaction you experienced as a result. We want to confirm that when you return the remade pair of glasses, we will issue a full refund of what you spent on these glasses, $75.90, to your PayPal account. Today we emailed you instructions to return the glasses for the full refund and we emailed you a prepaid mailing label to use for return postage. We were sorry that these two orders did not work out for you. We trust that, when we receive the returned remade glasses and issue this full refund, this matter will be resolved to your satisfaction.

Thank you for posting your Zenni review of the six pairs of glasses you received from us during the past three years, only two of which we were sorry to learn fit you well. Consequently, we apologize for any dissatisfaction you experienced as a result. We see in a note in the database record of your order placed on October 25, 2019, that we advised of our infographic How to Measure Your Frame Size (https://www.zennioptical.com/measure-eyeglass-frame-size-how-to), which can be found toward the middle of the bottom of every page of our website, and which explains how to measure each element of an eyeglasses frame you have now that fits you well and looks good on your face, so that you may determine the dimensions you need for an eyeglasses frame you shop for on the Zenni website to fit you just as well. It does not have to be an exact match. You have a 2 millimeter leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. The glasses from the October 25, 2019, order, full-rim round acetate toffee-colored frame with magnetic snap-on sunshades, model 502915, have a frame width of 142 mm and a lens height of 44 mm. The glasses you ordered on November 29, 2019, after returning 502915 and receiving a 100 percent refund in the form of store credit, full-rim round acetate brown frame with clip-on sunshades 502615, have a frame width of 136 mm and a lens height of 42 mm. We see no notes in the database record of this order indicating you contacted us about these glasses, so we hope that they fit you well.

Thank you for posting your Zenni review of the bifocals you ordered on May 31, 2020, which we were sorry to learn were made out of tolerance of the prescription, and the remade pair of bifocals, which we were also sorry to learn are not working for you. Consequently, we apologize for any dissatisfaction you experienced as a result. On August 12, 2020, we emailed you instructions to return the remade pair of glasses for an inspection and we emailed you the prepaid mailing label to use for return postage. We have not yet received these returned glasses. In addition, we do not see in the notes of the database records of the original order or the remake that we advised that we put the top of the bifocal segment lens at 4 millimeters below the center line of the larger, distance-vision lens. Your full-rim round acetate toffee-colored frame with magnetic snap-on sunshades, model 502915, has a lens height of 44 mm. The center line, therefore, is at 22 mm up from the bottom, and the top of the bifocal segment lens is placed 4 mm below this, at 18 mm up from the bottom. We hope that this information is helpful. Moreover, we are eager to receive these returned glasses so that we may inspect them and email you the inspection results.

Thank you for posting your Zenni review of the glasses you received on your most recent order. We were sorry to learn that your full-rim rectangular flexible plastic purple frame, 2019017, is uncomfortable and not adjustable, and the vision is poor through the lenses. Consequently, we apologize for any dismay you experienced as a result. You refer to a tint, but there was no tint selected for these glasses. We are sorry to advise that this purchase is outside its 30-day warranty period, which starts the day the glasses are delivered. Nevertheless, we can make a one-time customer service exception on your behalf to invite you to return these glasses to us, either for an inspection, since you advise that you cannot see well with them, or for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account, or a 50 percent refund to the credit card you used to pay for the order. Since you mention that you feel that the sunglasses, in full-rim rectangular flexible plastic blue frame 2018916, are cheaply made, you may return these sunglasses to us for one of the two refund options. If you would like to pursue these return options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses in frame 2019017 for an inspection or for the refund option you select. When you call, please have the prescription you got from your eye doctor handy, because the customer service representative who answers will ask you to confirm that the prescription was entered correctly. They will also ask how the pupillary distance (PD) was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. We will email you the instructions to return the glasses for the inspection or, if it turns out that something was entered incorrectly on the order or if you decline the inspection in lieu of the refund, we will email you the instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If our inspection finds any manufacturing errors, we will offer to remake the glasses for you, and we will be happy to remake the glasses in a different frame, if you would prefer a different frame. If the wait to speak with a representative is lengthy, you may have an online chat with us by clicking the Support button found toward the lower right-hand corner of every Zenni page, and our chat representative will be happy to help you with instructions to return the glasses for the inspection or the refund option you select, and the prepaid mailing label. You may also email us, at service@zennioptical.com, and if you choose this contact method, please put your order number in the subject line of the email and in the body of the email please attach a copy of the prescription and if the PD is not on the prescription, please advise how it was obtained. If you simply want a refund, please advise in the email of the refund option you prefer. We will email you the instructions to return the glasses for the inspection or the refund option you choose, and we will also email you the prepaid mailing label to use for return postage. We are eager to hear back from you, so we may resolve these matters to your satisfaction.

Thank you for posting your Zenni review of the shipping time of your most recent order, placed August 21, 2020. We were sorry to read on the U.S. Postal Service website (usps.com) that there is no more recent update of your shipment other than that the order was in transit as of September 12, 2020. Consequently, we apologize for any dissatisfaction you experienced as a result. Insofar as this order is past the 14-21-day delivery time promise, today (September 14, 2020) being the 24th day after you placed the order, we are asking our lab to refund the $4.95 Standard shipping fee to the credit card you used to pay for this order, and to remake the glasses for you. You should receive an email from our lab later tonight, confirming the $4.95 Standard shipping fee refund with a transaction number, and an email confirming that we are remaking your eyeglasses order with a new order number. If you should eventually receive the original order, you will have two pairs of glasses for the price of one, only one of which will have return value. We hope that this Standard shipping fee refund and the remake of the glasses will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of our standard placement of the top of the bifocal segment lens, which is at 4 millimeters below the center line of the distance-vision lens. We are sorry that this placement did not work for you in the frames you selected on your two orders, and we apologize for any dissatisfaction you experienced as a response. The order you placed on August 11, 2020, included full-rim rectangular black flexible-plastic frame 2010621, which has a lens height of 35 mm. The midpoint of this lens 17.5 mm, so placing the top of the bifocal segment lens at 4 mm below this center line puts it at 13.5 mm up from the bottom. The order you placed on August 27, 2020, includes full-rim rectangular black flexible-plastic frame 2012421, which has a lens height of 33 mm. The midpoint of this lens is 16.5 mm, so placing the top of the bifocal segment lens at 4 mm below this center line puts the top of the bifocal segment lens at 12.5 mm up from the bottom. We see a note in the database record of the August 27, 2020, order that we made a customer service exception to remake these glasses for you if you consult with your eye doctor to determine where the top of the bifocal segment lens should be placed so it will work for you, and if you advise us of this determination, we will recommend frames with lens heights that will put the placement of the top of the bifocal segment lens where you need it to work well for you. When you select the frame that you want, we will remake the glasses for you in this frame. We look forward to hearing back from you after you consult with your eye doctor, so that we can recommend a frame that will work for you, and we can remake the glasses for you in this frame. We hope that when we do, this matter will be resolved to your satisfaction.

Thank you for posting your Zenni review of the glasses you purchased on June 24, 2020, which we were sorry to read did not duplicate the satisfactory experience you had with the glasses you ordered on March 3, 2020. Consequently, we apologize for any disappointment you experienced as a result. We are also sorry to advise that this purchase is beyond its 30-day warranty period, which starts the day the glasses are delivered, and during which we can accept the glasses back for an inspection to determine whether we made the glasses correctly. If our inspection finds any manufacturing errors, we can remake the glasses for the customer for free. During this warranty period, we can also accept the glasses back for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to the customer’s Zenni account or a 50 percent refund to the credit card used to pay for the glasses. The refund options would be offered when a customer enters something on the order incorrectly, or if they just do not like the glasses. Nevertheless, even though you have not contacted us about this matter, and you posted this review past the end of the 30-day warranty period, we are going to extend this warranty period on your behalf as a customer service gesture, and invite you to send the glasses back for an inspection, insofar as we see that the prescription and pupillary distance (PD) you entered on the June order are exactly the same as the values you entered on the March order. Although you do not say whether you cannot see well throughout the lenses, or just on the progressive reading corridor where intermediate (computer) and near (reading) vision are, we want to mention a difference between the two frames you selected that may be a contributing factor to the difficulty you are having with the second pair of glasses, although our inspection may find that this difference is irrelevant and manufacturing errors are the issue. On the March order, you selected full-rim rectangular titanium gray frame 195112, which has a frame width of 142 millimeters, a lens width of 55 mm, and a lens height of 31 mm. On the June order you selected full-rim rectangular plastic brown (with yellow and brown temple arms) frame 125815, which has a frame width of 138 mm, a lens width of 52 mm, and (this may be the contributing factor) a lens height of 37 mm. Zenni makes progressive glasses that put the top of the progressive reading corridor at 5 mm above the center line of the lens. For the pair ordered in March, a 31-mm lens height puts the top of the progressive reading corridor at 5 mm above the center line of the lens, which is 15.5 mm, so the top of the progressive reading corridor for these glasses would be at approximately 20.5 mm up from the bottom. For the pair ordered in June, the center line of a lens with a 37-mm lens height would be at 18.5 mm, and the top of the progressive reading corridor would be placed at approximately 23.5 mm up from the bottom. This difference between the placement of the two progressive reading corridors perhaps is a pertinent issue regarding your ability to see well with frame 195112, and your inability to see well with the glasses in frame 125815. Therefore, we are emailing you instructions to return the glasses in frame 125815 for an inspection, and we are also emailing you a prepaid mailing label to use for return postage. However, if you prefer that we just provide one of these refund options in lieu of an inspection, when you return the glasses please enclose a note advising that you prefer the 100 percent store credit refund or the 50 percent credit card refund, and we will be happy to issue the refund you select. However, we very much want the opportunity to inspect the glasses, so that we may determine whether the issues you are experiencing are a result of manufacturing errors or the difference in the placements of the tops of the progressive reading corridors. If it turns out that our inspection finds that we made the glasses incorrectly, you may want the remake done in frame 195112 or another frame that has very similar dimension to 195112. We very much hope to receive these glasses back for an inspection, so that we can determine what went wrong with this purchase and, we hope, resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the progressive glasses you ordered. We were sorry to read that the top of the progressive reading corridor, which provides intermediate (computer) and near (reading) vision, is too low on the lens to enable you to use these glasses effectively. Consequently, we apologize for any dissatisfaction you experienced as a result. The lens height of the frame you selected, full-rim rectangular acetate translucent brown frame 4437115, is 36 millimeters. We want to confirm that the top of the progressive reading corridor is placed at 5 mm above the center line of the lens. The center line of an 36-mm tall lens is at 18 mm up from the bottom, and therefore, the top of the progressive reading corridor should be at 23 mm up from the bottom, providing 13 mm of distance vision at the upper portion of the lens. We regret that we cannot adjust this progressive reading corridor. Since the note in the database record of the order indicates that you will consult with your eye doctor to determine the lens height that will put the progressive reading corridor on the lens where you can use it, we hope that the information we provided about the placement of the top of the progressive reading corridor will be helpful.

Thank you for posting your Zenni review of the two pairs of glasses you ordered from us. We were pleased to learn that your first order, placed on March 22, 2020, contained a pair of glasses with which you were pleased, in frame 4433425, a full-rim, acetate rectangular tortoiseshell frame with a frame width of 126 millimeters. We were surprised and sorry to read that the frame you selected for your next order, placed on May 2, 2020, full-rim cat-eye stainless steel brown frame 326615, with a frame width of 125 mm, did not fit you well, since the dimensions of this frame are very close to the dimensions of frame 4433425. If you would like to return these glasses to obtain one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a representative is lengthy, you may have an online chat with us by clicking the Support button found toward the lower right-hand corner of every Zenni page, and our chat representative will be happy to help you with the return option you select. You may also email us, at service@zennioptical.com, and if you choose this contact method, please put your order number in the subject line of the email and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses for the refund option you choose, and we will also email you the prepaid mailing label to use for return postage. We are eager to receive the returned glasses so that we may issue the refund option you select. We look forward to hearing back from you, in the hope that we will be able to resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the glasses we initially made incorrectly, as our inspection confirmed, and the remade pair of glasses, which we were very sorry to read also did not provide good reading vision. Consequently, we apologize for any dissatisfaction you experienced as a result. If you would like to return the remade pair of glasses for an inspection or for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the inspection or the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a representative is lengthy, you may have an online chat with us by clicking the Support button found toward the lower right-hand corner of every Zenni page, and our chat representative will be happy to help you with the return option you select. You may also email us, at service@zennioptical.com, and if you choose this contact method, please put your order number in the subject line of the email and in the body of the email please advise whether you want the inspection, or if you prefer a refund, please advise of the refund option you prefer. We will email you the instructions to return the glasses for the inspection or the refund you choose, and we will also email you the prepaid mailing label to use for return postage. We are eager to receive the returned glasses so that we may inspect them or issue the refund option you select. If you select the inspection, and our inspection finds that we made the remade pair of glasses incorrectly, we will offer to remake them for you again. We look forward to hearing back from you, in the hope that we will be able to resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the shipping time of your order placed on March 2, 2020, and the customer service you received in response to your inquiries about the shipping time of your order. We were sorry to read that the order took longer than you had expected, and that our customer service representative seemed indifferent to your request for shipping information. Consequently, we apologize for any dissatisfaction you experienced as a result. We see that the glasses were mailed to you on May 6, 2020, four days after you placed the order. However, you inquired about the shipping time on March 13, 2020, one week after the glasses were mailed. Unfortunately, the delivery date is no longer available at the U.S. Postal Service website, but we hope that the glasses were delivered to you within the 14-21-day delivery time promise for Standard shipping, for $4.95. The 21st day after March 2, 2020, is March 23, 2020. We expect that you received the glasses by then, and we hope that you are pleased with them.

Thank you for posting your Zenni review of the fit of the frame you selected, full-rim rectangular flexible-plastic black frame 2012421. We were sorry to read that the bridge, which measures 18 millimeters just under the bottom of the bridge, from lens edge to lens edge, was too wide for the glasses to fit you well. Consequently, we apologize for any dismay you experienced as a result. Nevertheless, it is good to know that you were able to find nose pads that you affixed to the bridge, enabling the frame to fit you. Of course, we are happy to know that, despite the issue with the fit of the frame, you are pleased with the glasses. For subsequent frame shopping, we want to advise of an infographic that can be found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic provides instructions explaining how to measure each element of an eyeglasses frame you have now that fits you well and looks good on your face, so that you may determine the dimensions you need for a frame you shop on the Zenni website to fit you just as well. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We hope that this information will be useful when you shop for your next Zenni frame. In addition, due to the issue you experienced with the bridge, you may want to select a frame with adjustable nose pads on your next order with Zenni. We thank you again for posting your review, and we hope that this information is helpful.

Thank you for posting your Zenni review of the glasses you received, with which we were sorry to read you are unhappy. Consequently, we apologize for any dissatisfaction you experienced as a result. The prescription copy you provided confirms that you entered the prescription and pupillary distance (PD) correctly on the order. Of course, we are very sorry that you found that the astigmatism correction was inaccurate, and that you dislike the two frames you selected. When you contacted us about this matter on May 18, 2020, you asked us for a Return Merchandise Authorization number to return the glasses. We are disturbed to see no subsequent message to you from us, asking if you wanted to return the glasses for an inspection of the prescription we put in the glasses or for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them. If you select the inspection, and our inspection finds any manufacturing errors, we can offer to remake the glasses for you, and you may choose two alternative frames you would find preferable to the two you chose: model 2019017, a full-rim, rectangular, purple flexible plastic frame, and 3210021, a full-rim, rectangular, black stainless steel frame. The only subsequent contact we have had with you is this review, which gives us another opportunity to ask you which option you prefer, the inspection or one of these refund options. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the inspection or the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a representative is lengthy, you may have an online chat with us by clicking the Support button found toward the lower right-hand corner of every Zenni page, and our chat representative will be happy to help you with the return option you select. You may also email us, at service@zennioptical.com, and if you choose this contact method, please put your order number in the subject line of the email and in the body of the email please advise whether you want the inspection or if you prefer a refund, of the refund option you prefer. We will email you the instructions to return the glasses for the inspection or the refund you choose, and we will also email you the prepaid mailing label to use for return postage. We are eager to receive the returned glasses so that we may inspect them or issue the refund option you select. Please advise that the prescription and PD are uploaded to the database record of your order, so that if you choose the inspection our inspector will have the confirmation that the prescription and PD were entered according to the values for these items on the prescription. We hope that when we hear back from you, we will be able to resolve this matter to your satisfaction.