Zenni Optical Reviews
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About Zenni Optical
Zenni crafts prescription and nonprescription glasses that are both affordable and stylish through its factory-direct, online model. Customers can choose from more than 6,000 frames and custom-made lens options. Headquartered in the San Francisco Bay Area, the company delivers nationally and internationally within about two weeks of purchase. Zenni glasses go through a quality check that includes testing for defects and prescription accuracy. A complimentary lens cloth, anti-scratch coating and UV protection come with all orders.
Visit www.zennioptical.com- Blue light/UV-blocking lens tech
- Stylish selection
- Affordable industry-standard frames
- No brick-and-mortar store
- Limited return policy
Zenni Optical Reviews
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Reviewed Jan. 11, 2021
I’ve been ordering from Zenni for a few years now and it's pretty simple. The quality of the glasses is really good and for the price, you can’t get any better than this. You can get more than one pair for the price that you will get with one pair from a different company.
Reviewed Jan. 10, 2021
I've been using Zenni for years. My son and I both get our glasses through them. We've done a little bit of everything and it just depends on what they've got at the time, what looks cute and what sounds like fun. Ordering them online is so easy. They are amazing because the glasses fit right, they work, they let me see, and it's so much better than going through the Eye Clinic. It's amazing. My prescriptions are always right. I tried a couple of other companies before Zenni and I would always have my prescriptions off and I couldn't use the glasses.
Reviewed Jan. 9, 2021
I loved the Zenni glasses that a friend of mine, Laurie, had. She also placed an order for me and helped me do the fitting. I went directly to the one she had and those were the ones that I ended up buying. I didn't try on very many. I love my glasses but my prescription isn't quite there and I have to really strain with my glasses on to read. I wish I had a little bit clearer vision with them. Sometimes I push them all the way up to my eyes, then they work better. But at a normal place on my bridge, not so much. Despite that, I would recommend Zenni's choice in frames and their process was easy.
Reviewed Jan. 8, 2021
Three of my children and I have all ordered through Zenni and done the Try On. Ordering is very easy. We always get our eye exam done and have them measure our pupillary distance, so it's accurate. So that when we order, the glasses will fit the best they can. Shipping gets a little scary sometimes but it's not their fault. My glasses came from California to Detroit, Michigan where I live. And then, it left Michigan to go to Ohio and came back to Detroit, Michigan. It finally got to me later than I expected. It was post office stuff.
Reviewed Jan. 7, 2021
I was on contacts and I had cataract surgery. I then had perfect vision except for the close. All of a sudden, I noticed in the last six months that I was having trouble seeing, so I went to the eye doctor. It turned out my cataract surgery didn't do what it does to a lot of people and I was recently diagnosed that I had to go back to glasses. My brother-in-law has been purchasing from Zenni for a couple of years and he helped me because I'm not a computer person. I ordered the first pair and I loved them. And then I ordered the second pair, which were sunglasses and they were a little high in the frame. But the first pair was awesome and they were only $40 but the sunglasses were more money. That was the only complaint I had but I was very happy with both of them. People have told me that my glasses were neat and asked where I got them. I'm touting Zenni all the time.
Reviewed Jan. 6, 2021
I have made several orders and had my last order stolen right after Xmas and have been giving a runaround since calling in. I'm told I'll get a email saying if will replace glasses and never get it, my daughter is 19 and blind in one eye and can't drive to and from work without glasses. Granted she shouldn't have lost them but Zenni shouldn't have charged me $100 if they were not gonna make sure I received them.
Thank you for posting your Zenni review of the eyeglasses order that we were sorry to read was stolen. Consequently, we apologize for any dismay you and your daughter experienced as a result. We want to confirm, and we believe that you were apprised of this, based on the note in the database record of your December 13, 2020, order, o3493232420, that we are remaking these glasses in a new order, o3554172914. We are also sorry that, due to the pandemic, the faster shipping options, Priority and Express, are temporarily unavailable, and we also apologize for any disappointment you and your daughter experienced as a result. Nevertheless, we will make this eyeglasses order and send it to you as quickly as we can.
Reviewed Jan. 6, 2021
I recently ordered for my son and we're really happy with the purchases. I got him a pair of glasses with transition lenses. I also have a pair that I wear. I don't even wear the glasses that my insurance company paid for in the Vision Center because I like Zenni's glasses so much. I also love that they're reasonable. I like that they do the first responder discount because we qualify for that. One time, I spoke to customer service for my mom's account because she was charged twice and they made it right. They said they had the other one dropped off and they did.
Reviewed Jan. 5, 2021
The first pair I got from Zenni was okay. With the second pair, there seems to be a little difference in the vision. I don't know if it's because of the frame or the shape of it. I don't like that pair. But the ordering experience was great. Their website was great too. I liked how they displayed the glasses. It’s very appetizing If you're looking for some new glasses. I'm very satisfied with Zenni except for this last pair. My daughter loves Zenni too. She must have gotten at least four pairs from them.
Reviewed Jan. 4, 2021
I love the website of Zenni. However, with the way that I try on the glasses, I feel like it doesn't fit the aspect of my face. But I ordered four pairs recently and I love my glasses.
Reviewed Jan. 3, 2021
My experience with the customer service of Zenni was seamless. Their online ordering process was very easy. I love the quality of the glasses I've received. I paid $150 for my last ones and these are prettier and just as good for $104. I will be back.
Reviewed Jan. 2, 2021
I've purchased from Zenni before. I also purchased two weeks ago and the quality of the product is good.
Reviewed Jan. 1, 2021
Easy to bring my prescription details and order exactly what I want. This last time, I ordered another pair just like I had before since I loved them so much, and also ordered a back up pair that was a different style just to try something new. For the price and quality, Zenni can't be beat!
Reviewed Jan. 1, 2021
I like the price of Zenni. Their online ordering process was super easy. This is the second time that I ordered from them and it has not gone well. When they arrived the other day, the glasses seemed okay, but the case was all smashed in the mail. I haven't heard back from them.
Reviewed Dec. 30, 2020
I like Zenni Optical's price and the shipping. A lot of different places need an actual street address and we have a post office with post office boxes, and that's kind of hard to find for companies that don't use FedEx or ground shipping. I made an order under a guest account. So I have three glasses and two of them ordered under my now new account. My first frames were full and then the remainder were half. I really liked the style, and putting them on with the black frames, half rims are pretty preferable.
The saving of your prescription is a whole lot of data entry, and the convenience of having my prescription saved is pretty nice. I've never really tried other companies or sites but that's something I really enjoy. I log in and all my stuff is saved right then and there. So then I just pick my style and frames, and I expect my glasses in about a week. My experience with Zenni has been very consistent. I put in my prescription, order my glasses, and every time, it takes no more, no less than a week, and that is very nice. It's a big convenience, especially out here in the bush. I love this company. They're very convenient and reliable.
Reviewed Dec. 27, 2020
I love the new glasses! The prescription is perfect and the frame fits wonderfully. Not loose or tight. The shipping was slow due to covid slow down on everything. Other than the slow shipping (not Zenni fault) the experience is 5 *. The website was easy to use and lots of cute frames to pick from.
Reviewed Dec. 26, 2020
Making my order and notifications concerning the status of my order was good but I have yet to receive my order. Tracking has been difficult and disappointing. I contacted but wasn’t given an exact place as to where my order was stuck at. I was told that the delay was based on the COVID virus.
Reviewed Dec. 24, 2020
Aloha. I just noticed that I was charged for 2 pairs of glasses, while I cancelled one pair. I did talk to an agent about cancelling the second pair, but apparently, she didn't do her job, as I was still charged for the pair I cancelled. So I will need a refund for one pair. Mahalo
Thank you for posting your Zenni review of the order you initially placed for two pairs of eyeglasses. We were sorry to learn that you posted your review before the $79.90 refund was issued for the second pair of glasses, on December 28, 2020. Consequently, we apologize for any dissatisfaction you experienced as a result. We trust that this matter is now resolved to your satisfaction.
Reviewed Dec. 22, 2020
I have dealt with Zenni in the past with no issues. But this time their delivery has been exceptionally slow. I was advised that it would take 14-21 days for the order. While this seems long, I was willing to wait and figured 2-3 weeks would not be an issue. At the current time, it is 25 days and counting, with no order and no assistance from Zenni. When I contacted them regarding my order, I was advised they were showing the order was on the way and gave me the information regarding how to contact the shipping company regarding order details. Since the order was so late, I made the incorrect assumption they would assist me in finding my order, but it appears that once they had my money I was on my own. I will take this into consideration when deciding where to make my next purchase.
Thank you for posting your Zenni review of the shipping time of your most recent eyeglasses order. We are sorry that this order, placed on November 28, 2020, has not yet been delivered to you, and we apologize for any dissatisfaction you experienced as a result. According to our shipping partner Landmark Global, when we entered the tracking number, LTN135898620, in the tracking window of their website (https://track.landmarkglobal.com/?search=LTN135898620), they provided no more recent update than that the glasses were in transit as of December 17, 2020. When we looked up the Canada Post tracking number (4001225035973199) on the Landmark Global website (https://www.canadapost.ca/trackweb/en#/search?searchFor=4001225035973199), we saw that Canada Post states that the glasses are in transit as of today, December 23, 2020, and that they estimated delivery will be on December 29, 2020. Insofar as this order was placed with Standard shipping to Canada, for $6.95, which comes with a delivery time promise of 14-21-days from the date the order was placed, and since today is the 25th day after the order was placed, we are asking our lab to refund the $6.95 Standard shipping fee to the credit card you used to pay for the order. You should receive an email from our lab later tonight, confirming this $6.95 Standard shipping fee refund with a transaction number. We thank you again for posting your review, and of course we hope that you do receive the glasses by December 29, 2020, and that when you do, you will be satisfied with them.
Reviewed Dec. 22, 2020
I ordered my glasses like two months ago and still haven’t gotten them. I’ve also already emailed again to check on my order and still don’t have them. So I don’t know if they’re on the way or if I’m getting them or not.
Thank you for posting your Zenni review of the delayed shipment of your eyeglasses order, which was placed on November 27, 2020, but as of today, December 23, 2020, the U.S. Postal Service website states that as of December 11, 2020, the glasses were in transit and they will be late. We are very sorry that the delivery of your glasses will be late, and we apologize for any dissatisfaction you experienced as a result. We want to confirm that, if you still do not have the eyeglasses by January 4, 2020, please telephone Zenni Customer Service, at 1-800-211-2105, and we will issue a remake of this eyeglasses order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise that you have not yet gotten these glasses. Meanwhile, insofar as today is the 26th day after you placed this order with Standard shipping for $4.95, which comes with a 14-21-day delivery-time promise, we are going to ask our lab to refund the $4.95 Standard shipping fee to the credit card you used to pay for the order. You should receive an email from our lab later tonight, confirming this $4.95 Standard shipping fee refund with a transaction number. We very much hope that you receive your eyeglasses soon, but if you do not, please contact us after January 4, 2020, and we will issue a remake of this eyeglasses order. We hope that you receive the eyeglasses, but if you do not, we will be eager to hear from you, so that we may resolve this matter to your satisfaction with a remake of the glasses.
Reviewed Dec. 22, 2020
I actually love these new ones from Zenni. I did a ton of research for someone with a strong script (-13.00) to find the right size of frames to make sure I didn't have that Coke bottle look. I love them! 100$ for the thinnest lenses. Will be ordering again.
Thank you so much for posting your very gratifying Zenni review, in which you complimented our filling your strongly nearsighted prescription in the frame you carefully selected – full-rim, rectangular, plastic, black frame 234321, with a 51-millimeter lens width. We salute the research you did to determine the frame and lens type, the 1.74 high-index lens, that would be the optimum for your prescription. We thank you again for posting your review, which we are sharing with our entire Zenni team, so that we all may bask in the knowledge that we filled your difficult prescription effectively. In addition, we hope that you and your family members have a happy – and safe! – holiday season.
Reviewed Dec. 21, 2020
My order is being delayed. I ordered on 12-04, glasses were made on 12-16 and were to be delivered by 12-25. Now, it is moved to 12-26. I will not be where they were originally requested to be delivered after 12-25. I notified Zenni with their online chat CSR who took the request but told me it would be up to 48 hours -yes, up to 48 hours for me to receive an e-mail confirmation of this request. I find this hard to believe and unacceptable. It should be automatic with and automatic e-mail confirmation to me. At this point, I will be surprised if I receive these glasses based upon this short of CSR expectations received.
Thank you for posting your Zenni review of the shipping time of your order. We were sorry to learn that the glasses will not be delivered to you by Christmas, Friday, December 25, 2020, and we apologize for any dissatisfaction you experienced as a result. Nevertheless, after you contacted us yesterday, December 21, 2020, to request that the delivery address for your eyeglasses order be changed, we changed the shipping address accordingly and emailed you confirmation of this change yesterday. Insofar as the glasses will be delivered to you after Christmas, this will be past the 14-21-day delivery-time promise for Standard shipping to U.S. locations. Therefore, we are asking our lab to refund the $4.95 Standard shipping fee to the PayPal account you used to pay for the order. You should receive an email later tonight from our lab, confirming this $4.95 Standard shipping fee refund with a transaction number. We thank you again for posting this review, and we hope that you will be pleased with the glasses when you receive them. We also hope that you and your family have a happy – and safe! – holiday season.
Reviewed Dec. 21, 2020
While I know at the moment this is not wholly the fault of Zenni, this is not the first time I have had difficulties with shipping. I am currently still waiting for my glasses to show up after almost a month and am unsure at this point if I will be receiving them at all.
Thank you for posting your Zenni review of the shipping time of your order. We were sorry to learn that the delivery of your eyeglasses order will occur past the 14-21-day delivery-time promise for Standard shipping to U.S. locations, insofar as this order, which was placed on November 27, 2020, and which the U.S. Postal Service website advises that as of today, December 22, 2020, the glasses have just arrived at the postal service facility in Huntsville, Alabama. Consequently, we apologize for any dissatisfaction you experienced as a result. Therefore, we are asking our lab to refund the $4.95 Standard shipping fee to the credit card you used to pay for the order. You should receive an email later tonight from our lab, confirming this $4.95 Standard shipping fee refund with a transaction number. We thank you again for posting this review, and we hope that you will be pleased with the glasses when you receive them. We also hope that you and your family have a happy – and safe! – holiday season.
Reviewed Dec. 20, 2020
The website was easy to navigate and offered a wide variety of styles and options. The frames were stylish and modern at an amazing deal. I ordered 2 pair for the price I would have paid elsewhere. I received my order within 2 weeks and was impressed with the care it was packaged. Amazing quality. Will be a return customer in the future.
Reviewed Dec. 20, 2020
I love my new Zennis! It was a pleasant shopping experience, and the quality is excellent. Zenni prices are very affordable, too. I am going to buy a second pair for a little variety. At these prices, I can afford to have more than one pair! Very fast delivery as well.
Reviewed Dec. 20, 2020
I ordered my glasses, ordering was easy, step by step, the directions were easy to follow. I got them in about a week and absolutely love them. I can see with them even better than the ones from the eye Dr. People can't hardly believe that they were over 7 times less than I paid before. People ask where I got them, I tell them Zenni, I ordered them!
Reviewed Dec. 19, 2020
Basically I would be satisfied with the glasses except both pairs are too small for my face, they were listed as large. Price was good, prescription was right lenses are clear. But they look silly on me. I bought another pair from EyeBuyDirect for more money, but at least they are actually large. I feel like it was a waste of money.
Thank you for posting your Zenni review of the frames you ordered from us. We were sorry to read that these frames are too small for you, and we apologize for any disappointment you experienced as a result. We were surprised to read that the two frames you selected – full-rim, aviator, stainless steel gray frame 419012, with a frame width of 140 millimeters, and full-rim, aviator, flexible plastic, translucent orange frame 232915, with a frame width of 142 mm – were also the frames you selected on your April 18, 2020, order, although the translucent aviator frame on that order was model 232912, the same frame as 23915 but in brown. We see no notes in the database record of that order indicating that you contacted us about the size of these frames. However, the most recent purchase is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you would like to return these two frames for one of our refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the refund option you prefer. If you select the 100 percent store credit refund, and you would like to use the store credit toward the purchase of two new pairs of glasses that will fit you well, we want to recommend the instructions we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size (https://www.zennioptical.com/measure-eyeglass-frame-size-how-to). This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-millimeter leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We hope that this information is helpful and we very much hope to hear back from you, so that we may resolve this matter to your satisfaction.
Reviewed Dec. 19, 2020
My mom told me about Zenni. My recent purchase was a full frame. I got delivery estimate dates later and it got to me sooner. Normally, Hawaii's shipping is slow. But I get them fast so I love that. Overall, it has been very easy, amazing, and inexpensive. I love Zenni. I will keep using them.
Reviewed Dec. 18, 2020
Perfect fit upon arrival. This was my second time I had ordered from Zenni. Much quicker delivery this time Absolutely No complaints. Thanks so much. Quality glasses. Prescription seems perfect. Packaged safely. Easy to order. Nice clothes to clean lens included in package.
Reviewed Dec. 18, 2020
I've been using Zenni for a long time. I work at a bar job and my glasses get broken a lot. So, I order from them at least once every six months. The ordering process is very easy. I use the feature where you upload the photo and put glasses on yourself. I liked that. It's also very easy to navigate through the website. And as far as delivery, theirs is faster than most other deliveries that I get.
Reviewed Dec. 17, 2020
The glasses I picked have double hinges on them, that's a plus especially if the screws have come off, I had that happen once, luckily I was at home, I used one of the same pair of glasses screw, so it was an easy fix. I love the glasses that have the Double Hinges on them especially if you have young toddlers around, having experience w/ them knowing how curious they are trying to open them up & end up twisting them or braking them, that's why I only get double hinged glasses from experience. I'll always buy glasses w/ double hinges on them.
Reviewed Dec. 17, 2020
I absolutely love my new glasses! They are so lightweight and fit perfectly. The prescription is perfect too. It did take a long time to receive them though. But that was a shipping issue. I will definitely order again. Maybe the shipping will be faster this time. Thanks so much.
Reviewed Dec. 17, 2020
Prescription is perfect! I can see better with these than the pair I ordered from my doctor. I love the selection of frames. I have already ordered another pair!!!! Love, Love, Love them! I will be ordering more sassy styles of frames. I am an "Old Lady" that loves to beat my own drum and dress in my own style. Order today, you will be glad you did!
Reviewed Dec. 17, 2020
My glasses came in the mail approximately 2-3 weeks after I ordered them. The lenses were so clean that I couldn't tell that there were even a lens in place. They fit a bit big for my face but it is also hard for me to find glasses to fit my face. My glasses came in a really cute blue eye glass case with a lens cloth that matched. I love them and I love my new glasses which are square shaped tortoise shell in size medium. Not to mention it was less than 2 dollars to get my name engraved on the side. Thank you Zenni!
Reviewed Dec. 17, 2020
Absolutely no problems. Glasses arrived sooner than expected and in excellent condition. I just needed 2 basic pairs of glasses for TV watching. No extras and I spent $31 all in for 2 pairs and that included shipping. The issues I ran into were all surrounding using the website. If you decide to go there do not, I repeat do not sign up with phone number. I did this and went through my entire order including putting RX information in only to find out that unless I have an email and password I can't order. So I try to create an account with a password....and I can't because my email was put in with the phone number when I first was browsing.
So I lose everything and have to go through the entire process again by submitting I forgot my password. Now I'm smacking my forehead in disbelief what I was having to go through to place the order. Oh no that it not the end...I do it all over again, get everything in and the discount code I had kept giving me an error. It kept saying it wasn't valid yet. Ridiculous. So I contact chat customer service who says...."Just wait a little while." It's now 3 hours after the coupon should have applied and I've been trying to complete an order for at least 3 hours. So frustrating. I did wait and finally on the 4th try to enter, everything it went through. Great way to get glasses if you have lots of extra time and energy. But for this awful website and customer service experience I would have given 5 stars.
Reviewed Dec. 17, 2020
Zenni has good service. Shipping takes a little long, but if you're willing to wait, it's worth it. I've ordered through Zenni about six times. As a matter of fact, I'm waiting on an order right now.
Reviewed Dec. 17, 2020
My package was lost with USPS. I called customer service and they replaced my glasses at no charge and took care of everything. Very fast and efficient. I absolutely love the quality of their glasses. My prescription has always been correct. I have used Zenni for about four years now and had not any issues so far. I would definitely recommend Zenni.
Reviewed Dec. 17, 2020
The left lens is perfect. The right lens however, for distance is not correct. It is blurry. Not sure if the Rx is wrong or the lens is wrong. I have no way of knowing. I would like some suggestions as to what I can do to remedy the situation.
Thank you for posting your Zenni review of the prescription in the right lens of the bifocal glasses you ordered from us. We were very sorry to read that your vision through the right lens is blurry, and we apologize for any dissatisfaction you experienced as a result. We do not see any previous order you have placed with us, so we cannot compare the pupillary distance (PD) and prescription you used on this order with those on a previous order that contained glasses with which you could see well. However, this order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.
Reviewed Dec. 16, 2020
The ease of ordering is wonderful. This latest order is for my third pair of glasses from Zenni. (My prescription has changed, so I needed to order this third pair). According to the USPS.COM tracking, my glasses seem to be stuck somewhere in California. So I have asked Zenni to help me find out when I should receive my glasses. Customer service answer is not helpful.
Thank you for posting your Zenni review of the shipping time of your eyeglasses order. We were sorry to learn that the glasses, which were ordered on November 25, 2020, were delivered to you today, December 21, 2020, five days past the 14-21-day delivery-time promise for Standard shipping to U.S. residences, and we apologize for any disappointment you experienced as a result. Of course, we are delighted to know that you are pleased with the glasses, but since the order was late, we are going to refund the $4.95 Standard shipping fee to the credit card you used to pay for the order. You should receive an email from our lab later tonight, confirming the $4.95 Standard shipping fee refund to your credit card with a transaction number. We hope that this refund provides a small measure of amelioration for the lateness of the delivery, and we also hope that you and your family have a happy – and safe! – holiday season.
Reviewed Dec. 16, 2020
My glasses arrived before the expected fourteen to twenty one days went by. I am definitely satisfied with my purchase. This was way more affordable than any vision center near me. The cheapest I could get a start price on frames around me was fifty dollars minimum start rate. I paid total eleven dollars for frames, lenses, and shipping using Zenni Optical.
Reviewed Dec. 16, 2020
Still waiting to receive my order. It took a while for the order to process and now I am waiting for it to be delivered because shipping is so slow. I understand that things are so slow but it will be a month next week.
Thank you for posting your Zenni review of the shipping time of your eyeglasses order. We were sorry to learn that the glasses, which were ordered on November 28, 2020, were delivered on December 20, 2020, one day past the 14-21-day delivery-time promise for Standard shipping to U.S. residences, and we apologize for any disappointment you experienced as a result. Of course, we hope that you are pleased with the glasses, but since the order was late, we are going to refund the $4.95 Standard shipping fee to the PayPal account you used to pay for the order. You should receive an email from our lab later tonight, confirming the $4.95 Standard shipping fee refund to your PayPal account with a transaction number. We hope that this refund provides a small measure of amelioration for the lateness of the delivery, and we also hope that you and your family have a happy – and safe! – holiday season.
Reviewed Dec. 16, 2020
I usually buy fun glasses to wear for work at the hospital because wearing scrubs everyday can be boring. I am really enjoying my protective glasses I bought after a new requirement that we have protection on the lateral sides of our eyes (wearing regular glasses meant wearing plastic eye shields over them). They work great and look stylish!
Reviewed Dec. 16, 2020
By now I would have already received my glasses had I placed the order together with my order I placed maybe a week and a half earlier. I still have yet to have a notice change on my second order; states that’s it’s “processing” the first order I placed. Didn’t say that long if it even said it at all. Just upset about my glasses as I am needing some badly.
Thank you for posting your Zenni review of the shipping time of your most recent eyeglasses order, placed on November 30, 2020. We were sorry to read that you are dismayed by the delivery time of this order, and we apologize for any disappointment you experienced as a result. We see that the U.S. Postal Service website advises that these glasses were delivered to you on Saturday, December 19, 2020, within the 14-21-day delivery-time promise for Standard shipping to U.S. residences. We were glad to see that the glasses were delivered, and we hope that you are satisfied with them. We also hope that you and your family have a happy – and safe! – holiday season.
Reviewed Dec. 16, 2020
I used to get glasses from Kaiser for $300. Then I got glasses from Costco for $129. Now I get all of my glasses from Zenni for about 30 a pair and that includes a surcharge for a difficult prescription. Now I can buy glasses like I'd buy jewelry. I've bought many, many pairs of glasses from Zenni and I'm 100% happy with every one of them! They offer a better selection, better materials, and more options than you'll find elsewhere. Blue blockers, high index, photochromic, sunglasses, you name it!
The next time you see your eye doctor, get a printed copy of your prescription. You might also ask him/her to recommend a width, temple length, lens height and shape that's best for your face. With that info, you're all set to start ordering. Want an even better deal? Get on the mailing list. There are promotions you won't want to miss. Thank you Zenni for making me so stylish! My Zumba students love it that I can match my glasses to my outfits. And now they're customers too!
Reviewed Dec. 16, 2020
I still haven’t receive glasses, they haven’t moved from USPS in over a week! I’m tired of every reason why customer service is awful being blamed on covid when most of this stuff can be done from home! Will never buy another pair.
Thank you for posting your Zenni review of the shipping time of your eyeglasses order. We were sorry to learn that the glasses will be delivered past the 14-21-day delivery time promise for Standard shipping to U.S. residences, and we apologize for any dissatisfaction you experienced as a result. We looked up the tracking number for this order, 9400136206444410343406, at the U.S. Postal Service website, which advises that, as of today, the glasses arrived at the postal service facility at Jeffersonville, Indiana, from which it will be delivered to you. However, insofar as you placed this order on November 29, 2020, we are going to ask our lab to refund the $4.95 Standard shipping fee to the Apple Pay account you used to pay for this order. You should receive an email from our lab later tonight, confirming this $4.95 Standard shipping fee refund with a transaction number. We trust that this refund will provide a small measure of amelioration for the late shipment, and of course we hope that you receive the glasses soon, and that when you do, you will be satisfied with them.
Reviewed Dec. 16, 2020
I love my order. I ordered two pairs of glasses and they arrived very quickly. They are great quality for the price. This is not my first order and I’ll definitely be ordering again in the future. Love love love them!!
Reviewed Dec. 16, 2020
I've used Zenni for years...for myself and I've recommended them to many folks. Quality and response time is always great! My glasses fit perfectly and the prescription is "right on". Thank you for making attractive, fun eyeglasses, affordable!
Reviewed Dec. 16, 2020
I do like ordering from Zenni Optical. I haven't had any bad experience so far.
Reviewed Dec. 15, 2020
I ordered 3 pairs. The first pair took way too long, and were not tinted as requested, and paid for. Made request to customer service and they ask me to send them photos, but I am 62 and don't know how to do all that so I will be trying other options!!!!
Thank you for posting your Zenni review of the eyeglasses you ordered on September 28, 2020, and according to the U.S. Postal Service website, received on October 16, 2020. We were sorry to read that you felt it took too long to receive these glasses, and we apologize for any disappointment you experienced as a result. Nevertheless, we want to confirm that this order was placed with Standard shipping for $4.95, which comes with a 14-21-day delivery-time promise, so we can confirm that this delivery was not late. Nevertheless, we were sorry to learn that you were dissatisfied with the gray photochromic (auto-tinting) feature you selected for these glasses. We were also sorry to read that you do not know how to take a photograph of the lenses after they have darkened in the sunlight, so that you could provide this photo to us so we could discern whether the lenses are darkening properly. Since you initially contacted us about these glasses within the 30-day warranty period, which starts the day the glasses are delivered, we want to confirm that, since you are unable to take a picture of the lenses, you may return these glasses to us for an inspection. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with an email containing the instructions to return the glasses from this order for an inspection of the photochromic feature. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the glasses from your order o3306115955. We will also email you a prepaid mailing label to use for return postage. Nevertheless, it is good that we see no notes in the database records of your two subsequent orders, which suggests that you have had no issues with these glasses. However, we very much hope to hear back from you regarding the glasses in order o3306115955, so that we may inspect the photochromic feature and, if we find that it is faulty, remake these glasses for you for free. If we see no issues with the photochromic feature, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for them. We trust that when we receive these returned glasses, we will be able to resolve this matter to your satisfaction, with a remake or one of these two refund options.
Reviewed Dec. 15, 2020
I found a pair I loved immediately and was very impressed with how easy it was to order the glasses. They were my first prescription sunglasses so I was very pleased with the outcome. Also you shipped them (even in Hawaii!) very quickly. Will order some again soon. Mahalo!
Reviewed Dec. 15, 2020
I have never got so many compliments on my glasses. They are so affordable I can order multiple and to match my outfits. I even ordered 2 pair for my son which he loves. The best part is the virtual try on feature.
Reviewed Dec. 15, 2020
I have ordered from Zenni 4 times now and always the best... I made a mistake on my order (no fault of theirs) and they let me exchange my glasses.. customer service 2nd to none... I have never been more pleased with a company and their service than I am with Zenni... Zenni~ you are the best...
Reviewed Dec. 15, 2020
The quality of the glasses received was poor. The left lens was not clear at all. I called several times to speak with a customer service representative and the issue still isn’t fully resolved after speaking with a supervisor. I am not satisfied with how my concerns have been handled.
Thank you for posting your Zenni review of the glasses you most recently received from us. We were sorry to learn that you could not see well through the left lens of the glasses, and we apologize for any dissatisfaction you experienced as a result. Insofar as you confirmed that you entered the prescription and pupillary distance (PD) correctly for these glasses, we are going to make a customer service exception to honor your request for a 100 percent refund of the price of these glasses to the credit card you used to pay for them. On December 11, 2020, we emailed you the instructions to return the glasses for a 50 percent credit card refund and the prepaid mailing label to use for return postage. We were sorry to read that you did not get the return-instructions email. Therefore, we are emailing you the instructions again, but we are confirming that we will issue a 100 percent refund, $93.92, when we have received the returned glasses. We trust that this 100 percent refund will resolve this matter to your satisfaction.
Reviewed Dec. 15, 2020
Once you get the knack of measuring your eyes, it is quite easy and convenient. However, you will get pummeled with emails after you order. Why send an email to convince someone to buy glasses to someone who just bought glasses?
Reviewed Dec. 15, 2020
My husband's glasses do not work for him. The prescription does not support his vision. It appears that prescription was converted to lens incorrectly. The frames look great. If possible, would love to get correct glasses. I've used Zenni numerous times in the past. I've never had an issue before.
Thank you for posting your Zenni review of the glasses you ordered for your husband. We were sorry to learn that the glasses are not working for him, and we apologize for any dissatisfaction you and he experienced as a result. We see three pairs of glasses ordered with a prescription and pupillary distance (PD) that are not on any of the three previous orders you placed with us. The other pair of glasses on this order has a prescription and PD that are the same as those entered on the previous three orders. Based on the frames that were selected for the glasses on these orders, we believe that the nearsighted prescription entered for full-rim, cat-eye, acetate, spring-hinged pink and tortoiseshell ombre frame 4442719 is your prescription. This order was delivered to you on November 19, 2020, and since you posted your review on December 15, 2020, at this time it was within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. When you call, please have available a copy of your husband’s prescription that you used for the other three pairs of glasses on this order, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered your husband’s prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made these three pairs of glasses incorrectly, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds that we made them correctly, we can issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of your husband’s prescription. If the PD is not on the prescription, please advise how it was obtained. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.
Reviewed Dec. 15, 2020
I love the glasses I've purchased from Zenni. I returned two pairs from my first order, not due to quality but because I didn't care for the fit. Zenni delivers a fantastic product, and the prices are amazing. I was able to purchase my glasses at a fraction of the cost to buying at my local eyecare center. Customer service is fast, friendly and extremely helpful! I will certainly be purchasing from Zenni again in the future!
Reviewed Dec. 15, 2020
I actually ordered 3 pair of glasses in 2 separate orders. The second order was what appeared going by the post office to be lost in shipping, after the 3rd call I received the order 2 days later. We were in a rush for the glasses so this was a problem but thankfully it was resolved, but I kept being told by customer service to wait 2 days and call back. We have ordered many orders from Zenni and the quality is second to none, they take great care in making them, they always fit well and hold up very well and the price is also second to none, what you can get 3 pair for at Zenni you would pay for one pair anywhere else. Thank you for making a great product at a very affordable price. JF
Reviewed Dec. 15, 2020
I have been ordering from Zenni for 4 years because their prices are incredible and their frames are fashionable. I always get compliments on my glasses and sunglasses. Sometimes it takes a while to ship but most the time it is fast. I recommend Zenni to everyone.
Reviewed Dec. 15, 2020
The website is well laid out and attractive. The instructions to measure, submit the prescription, etc. are easy to understand and follow. There is a wide variety of frames and styles to choose from. The glasses were the right prescription, good shape, and arrived in two weeks.
Reviewed Dec. 15, 2020
The glasses I ordered were great! Comfortable and stylish. What a wonderful bargain. I have paid three times as much at an optometrist. My wife has purchased her single vision glasses at Zenni for years and I decided it was time for me to try it. I am very glad that I did.
Reviewed Dec. 15, 2020
My order was misdelivered by the USPS. I contacted a very friendly customer support person. Zenni investigated and offered to remake the order. Fortunately the USPS found the order and a remake was not necessary. All contacts with Zenni were courteous. They were sympathetic and worked quickly to resolve my issue. There were not long holds on the phone. An agent answered quickly and was able to solve my issue.
Reviewed Dec. 15, 2020
Great product. I would surely recommend this product to others. Great price. Speedy delivery. I've purchased the same glasses for years. Each pair last at least two years. I do plan to continue to purchase this product in the future.
Reviewed Dec. 15, 2020
Hi, I'm Amanda and I'm addicted to Zenni! I'll keep this brief. With frames starting at $6.95, and no additional fees hidden. My prescription is high, and Zenni doesn't penalize me for having bad vision, like some companies do. ALL of my orders have arrived quickly and correctly! I've probably got 3 dozen pairs at this point. Oh, and no random wonky sizes that are too big for my face! I recommend them to anyone who asks????
Reviewed Dec. 15, 2020
I ordered my glasses but haven’t received them yet....I tried to track them but no luck. Said they were delayed...I usually get my glasses fast but not this time and I need them..I’ve loved my other glasses I ordered..A lot of family members order from you also..I know with covid things are slower and with the holidays they are also..hopefully I will get them soon..I’m hoping before Christmas..
Thank you for posting your Zenni review of the delivery time of your glasses. We understand that you had been waiting for your glasses, which you ordered on November 26, 2020, and which the U.S. Postal Service website confirmed were delivered on December 17, 2020, the 21st day after you placed the order, and within the 14-21-day delivery time promise that comes with Standard shipping to U.S. locations. Nevertheless, we were sorry to learn that you had ordered single-vision glasses when, as you advised to our customer service representative, you had intended to order bifocals. Consequently, we apologize for any dissatisfaction you experienced as a result. Nevertheless, it is good to know that we restored to your Zenni account the $60.80 in store credit you had used to pay for these glasses. We trust that this store credit restoration resolves this matter to your satisfaction. In addition, we hope that you and your family have a happy – and safe! – holiday season.
Reviewed Dec. 15, 2020
I know it's not really anyone's fault--the USPS is overwhelmed these days. That said, I still have not received the order that I placed almost 4 weeks ago. It says it shipped on December 4th, and there have been no shipping updates since. Again, I know this isn't really anyone's fault, I'm just looking forward to getting my new glasses and hope they did not get lost in the mail or anything.
Thank you for posting your Zenni review of the shipment of your eyeglasses order. We were sorry to read that you have not yet received your eyeglasses order, and we apologize for any dissatisfaction you experienced as a result. We looked up the tracking number, 9400136206444390151084, at the U.S. Postal Service website, usps.com. We saw that the post office reported an alert on December 17, 2020, advising that the glasses were returned to us on this date because of an incomplete address. We see that the shipping address you used on this order, 1420 8th St. / Apt. 214 / Tuscaloosa, Alabama 35401, looks complete, so if you want to advise that we resend the package there, and possibly provide special instructions for the mail carrier, or if you want to provide an alternative shipping address, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise if you would like to provide special delivery instructions for the current shipping address, or to change something on the current shipping address, or provide an alternative shipping address. Meanwhile, insofar as this order has not met the 14-21-day delivery-time promise for Standard shipping to U.S. residences, we are asking our lab to refund the $4.95 Standard shipping fee to the credit card you used to pay for the order. You should receive an email from our lab later tonight, confirming the $4.95 Standard shipping fee refund with a transaction number. We hope that this refund provides a small measure of amelioration for this matter, and regarding the redelivery, we very much hope to hear back from you, so that we may redeliver the glasses to you to the same address with special instructions, or a corrected address, if there were any errors on this one, or an alternative address, so that you may receive this eyeglasses order. We hope that these steps will resolve this matter to your satisfaction.
Reviewed Dec. 15, 2020
The website was easy to use and very convenient. The shipping was quicker than expected. The glass fit great. They had a wide variety of options. The virtual try on fit was super amazing. Will definitely purchase again. Checking out was a bit weird with all the various option but having the online rep. to reach out to was super great.
Reviewed Dec. 15, 2020
Takes too long to deliver order. Zenni took almost three weeks to deliver my glasses. This is way too long time. I tried to contact them by they gave same routine answers that your order is being processed. My order is on the way and it took too long.
Thank you for posting your Zenni review of the eyeglasses order you placed on November 29, 2020, but have not yet received. We are sorry to read that you have not yet gotten these glasses, and we apologize for any dismay you experienced as a result. We want to confirm that this order, placed with standard shipping, for $4.95, comes with a 14-21-day delivery-time promise. Unfortunately, due to shipping delays caused by the pandemic, we have suspended our faster delivery methods, since we cannot be sure we could meet those delivery-time promises. Nevertheless, we want to advise that the U.S. Postal Service website stated that as of Wednesday, December 16, 2020, they expect that this order will be late, which it would be if the glasses are not delivered to you by December 20, 2020, a Sunday, when the post office does not deliver. Therefore, we are asking our lab to refund the $4.95 Standard shipping fee to the PayPal account you used to pay for this order. You should receive an email later tonight from our lab, confirming this $4.95 Standard shipping fee refund with a transaction number. We trust that this resolves this matter to your satisfaction, and of course we hope that you will get the glasses early next week.
Reviewed Dec. 15, 2020
Last pair of glasses I bought through “normal” shop were—I am not even kidding—$900.00! Just got a really cute, comfy pair from Zenni for $70 including shipping! Sooo HAPPY! Getting sunglasses now & who knows what else! Zenni only from now on!
Reviewed Dec. 15, 2020
Glasses selection was super cute. Got SIX pairs of glasses (I stash them everywhere... House, work, car, etc.) for about $99.00. Can't beat that, and they aren't just generic, ugly frames like you have to get at some places if you don't want to spend $100 each. I got wayfarer style, cat eye, and others. Super happy.
Reviewed Dec. 15, 2020
I'm happy with the fit and finish of the glasses. Ordering online was great. This is not my first order. But I have very very little area to read and view my computer screens with the lenses you sent me. Distance is excellent but very little area for reading and not enough or transition for viewing my computer screen. The setup appears to be more for distance only. Disappointed.
Thank you for posting your Zenni review of the progressive glasses you have received from us. We were happy to read that you have had good experiences ordering your glasses on our website, and that you are happy with the way the glasses you ordered fit you. However, we were sorry to learn that the 12-14-millimeter-wide progressive reading corridor does not provide sufficient intermediate (computer) and near (reading) vision for you to use the progressive glasses effectively, and we apologize for any dissatisfaction you experienced as a result. We see that on your most recent order, placed December 17, 2020, most of which you paid for with the store credit we issued after you returned the order you placed on November 24, 2020, which had three pairs of standard progressive glasses, you ordered one pair of bifocals, one pair of standard progressives, and one pair of mid-range workspace progressive glasses. We hope that you will be satisfied with these glasses when you receive them, and we thank you for posting your review. We also hope that you and your family have a happy – and safe! – holiday season.
Reviewed Dec. 15, 2020
First order they didn't replace my second pair that were unusable. But second order a year later and they got it perfect. Although picking the right lens darkening can be totally confusing. But they got the order to me quickly.
Reviewed Dec. 15, 2020
We were able to buy several pairs of glasses with nice frames and a wonderful price. We paid less for several pairs than we have in the past at the Dr. office. We were surprised by the quality and the price and the wonderful online and phone support.
Reviewed Dec. 15, 2020
I absolutely love my new Zenni’s! Shipping was fast and ordering was easy! I’m never going to a regular overpriced glasses store again! Definitely worth the wait and I’m telling all my friends about Zenni! Not cheap at all! So worth it.
Reviewed Dec. 15, 2020
I was referred to Zenni by a friend. I now have glasses for almost every outfit and every color.. Great value.. Gear service.. Shipped in a timely manner. Ordered Black Friday got them in about a week and a half.
Reviewed Dec. 15, 2020
I have been ordering glasses from Zenni since I found them in 2009, and we order our whole family's glasses from this fantastic business. Prices are amazing, quality is top notch, and I do not have to have a meltdown when my kid loses or breaks their glasses. $30 get him another pair. They have a lifetime customer.
Reviewed Dec. 15, 2020
Excellent quality and very cheap. The delivery time was acceptable. I am very satisfied with my purchase and would highly recommend this to my friends. The glasses came in a nice plastic case and they appear to be very well made.
Reviewed Dec. 15, 2020
I ordered 2 pair and I'm currently searching for 2 more pair. That's just how much I LOVED them! They feel just like the many pairs I've gotten from the overpriced store fronts that I've normally gotten my glasses from.
Reviewed Dec. 15, 2020
Ordered two pair of glasses Nov 30 and still no glasses. If I look up my order all it shows is processing. My review is only on the ordering process and not the product. I am still waiting for my order and it has been over two weeks.
Thank you for posting your Zenni review of the eyeglasses order you placed on November 30, 2020, but have not yet received. We are sorry to read that you have not yet gotten these glasses, and we apologize for any dismay you experienced as a result. We want to confirm that this order, placed with standard shipping, for $4.95, comes with a 14-21-day delivery-time promise. Unfortunately, due to shipping delays caused by the pandemic, we have suspended our faster delivery methods, since we cannot be sure we could meet those delivery-time promises. We want to confirm that your order would be late if it is delivered after Monday, December 21, 2020, which is the date that the U.S. Postal Service website estimates as the delivery date. However, if you still do not have your order by Tuesday, December 22, 2020, please contact us, at 1-800-211-2105, provide the order number, and we will refund the $4.95 Standard shipping fee to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, found at the lower right-hand side of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise that you have not yet received the glasses by December 21, 2020, and we will be happy to issue this $4.95 Standard shipping fee refund. We hope that you will receive this order by December 21, 2020, but if you do not receive the order by this date, we hope that this refund will resolve this matter to your satisfaction.
Reviewed Dec. 15, 2020
I ordered a pair of wireless rimmed glasses. They fit well and the lenses are lined up properly for my vision. They are an attractive color and I have been complimented a lot when wearing them. Since the bridge of my nose is quite narrow the nose pads hold the glasses in place better than some of the plastic frames I own.
Reviewed Dec. 15, 2020
Zenni is simply the easiest way to order glasses! I use Zenni in combination with my local eye doctor/eye glasses retailer. It's just not affordable to have multiple name brand glasses around. I work around heavy equipment and on a farm, I can't afford to risk damaging $500 glasses. That's where Zenni comes into play, great quality glasses at an affordable price. I will continue to purchase Zenni glasses as long as they hold up expected.
Reviewed Dec. 15, 2020
The sunglasses I got for $1 from a $1 online shop are better quality than these glasses. The lens is distorted in both sides - a hallmark of terrible lens quality. What makes that even worse is that these glasses have no power, they are only to correct my astigmatism as toric lenses in my power are not available. The frames are so thin and cheap I'm afraid I'm going to break them with just normal use. While I didn't expect anything high quality, I expected to be able to use them... the lens quality is so poor that it drives me nuts just to have them on.
Thank you for posting your Zenni review of the glasses you ordered. We were sorry to read that you dislike the quality of the frame and the prescription in the lenses, and we apologize for any dismay you experienced as a result. This purchase is only almost a week beyond its 30-day warranty period, which starts the day the glasses were delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the pupillary distance (PD) is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.
Reviewed Dec. 15, 2020
My glasses were to have been delivered by now and the only update available says “In Transit, arriving late”. Not happy with slow delivery. How hard is it for a company to see if a product has BJ delivered before sending a satisfaction survey. Zenni needs to brush up on business skills. Will not use this company again for eyewear.
Thank you for posting your Zenni review of the shipping time of your most recent eyeglasses order. We were sorry to read that you have been disappointed in the delivery time of your order, and we apologize for any dismay you experienced as a result. Nevertheless, we see on the U.S. Postal Service website that the glasses were delivered to you on December 16, 2020. We hope that you are pleased with the glasses, and we trust that their delivery – within the 14-21-day delivery-time promise for Standard shipping – resolves this matter to your satisfaction.
Reviewed Dec. 15, 2020
I have literally ordered over 40 pairs of glasses from Zenni! The glasses have been great. I love the different styles they offer. The quality of the glasses is awesome. I have referred family and friends to this site and they are very happy with the glasses they have ordered as well.
Reviewed Dec. 15, 2020
Best Of The Best!! Shipment arrived on time, Glasses were perfect fit! Styles were Fashionable, affordable, and just what I was looking for. Pricing definitely cheaper than all the competitors and previous vendors I've used. I couldn't have asked for better service! Will definitely order again from Zenni!
Reviewed Dec. 15, 2020
This is the third or fourth pair of Zenni glasses for me. Each pair has held up fine to everyday wear. My glasses go on in the morning and come off at bedtime. The price is about 1/4 of what I used to pay for my glasses. I am very pleased with all my Zenni purchases.
Reviewed Dec. 15, 2020
I absolutely love my new glasses. Once you get past the confusing ordering process, you will love the end result. You can pay one third the price for a quality pair of glasses. I've been ordering from Zenni Optical for the past 10 years and have been happy with every pair I have received. I just wish the picking your options was a little easier.
Reviewed Dec. 15, 2020
I am dissatisfied because I haven't received my eye glasses, although I got an email 12 days ago, on December 2, 2020, stating that my order had shipped using USPS (tracking ID **). Following that, I got an email from the USPS stating that I would receive my order by 9:00pm on December 7, 2020 but I haven't received them and I haven't been given a satisfactory answer why I haven't.
Thank you for posting your Zenni review of the shipment of your eyeglasses order. We were sorry to learn that although you were initially apprised that your glasses would be delivered to you by December 7, 2020, the eyeglasses order was not delivered to you until December 16, 2020. Consequently, we apologize for any dismay you experienced as a result. We want to confirm that the only delivery method we currently have, due to delays caused by the pandemic, is Standard shipping, for $4.95, which comes with a 14-21-day delivery-time promise. Insofar as this order was placed on November 25, 2020, we can confirm that the order was delivered to you on the 21st day, the last day of delivery before the order would be late. We hope that you are pleased with the glasses, and we also hope that you and your family have a happy – and safe! – holiday season.
Reviewed Dec. 15, 2020
I had an almost perfect experience. If I could change anything it would be to speed up the process. It took several weeks to get by glasses. However, when they did arrive, they were perfect so no real complaints from me.
Reviewed Dec. 15, 2020
The post office advised me that they were “out for delivery” on 12/06. They didn’t arrive. Now their tracking application says they’re still in CA. I ordered them on 11/23. My first 2 orders arrived within 10-12 days. I would very much like, and need, my glasses.
Thank you for posting your Zenni review of the delivery time of your eyeglasses order. We were sorry to read that you have not yet gotten these glasses, and we apologize for any dismay you experienced as a result. The U.S. Postal Service website advises that as of December 6, 2020, the eyeglasses order is in transit and will arrive late. Consequently, on December 15, 2020, we refunded the $4.95 Standard shipping fee to the credit card you used to pay for the order. If there is no update on the U.S. Postal Service website by Monday, December 28, 2020, and you still do not have the order, please contact us, at 1-800-211-2105, provide the order number, and we will remake the order for you. We hope that you do receive the glasses before this, or that there is a more recent update on the post office’s website, but if not, please let us know. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, found at the lower right-hand side of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise that you have not yet received the glasses and that there is no update on the post office’s website. We trust that remaking the glasses if you do not receive the order will resolve this matter to your satisfaction.
Reviewed Dec. 15, 2020
I had always wore contacts, I wanted to try glasses and was told to order them from your company, a relative of mine had ordered since I had never wore glasses I was reluctant to order online, I called and a person from customer service was very helpful, however when I received my glasses I could not see very good out of them, I took them to my eye doctor and was told that the progressive part on the glasses was not correct, I started to just throw them away and go to my eye doctor but decided to contact your company first.
I told the person I contacted and had to send them a copy of my prescription and she looked at my order and immediately saw that the size of my frames were too large to have the progressive prescription. She was very helpful, stayed on the line to direct me in finding a frame that would work, put in in my cart and sent the first glasses back, in a couple of weeks I received a credit and my other pair was ready to order! I am not waiting on them and hope they work.
Reviewed Dec. 15, 2020
Love my glasses! They are perfect and affordable. I have used this company for years and am never disappointed. Shipping is great and easy and they arrive quickly and perfectly packaged. Superb company! I highly recommend using them for prescription glasses or even sunglasses!
Reviewed Dec. 15, 2020
Was very pleased with my order. Was very easy to place the order and I received my glasses quickly. When I received them they were just as they were pictured on the site. Did not have any problems with the glasses or my order. Love my glasses. Will definitely order in the future.
Reviewed Dec. 15, 2020
They give great service. Exchanged glasses with the wrong Rx even though was probably my mistake. I love my look. Glasses are as accurate as the 300.00 ones. Enjoyed the virtual try on option. Helped a lot. My prescription is unusual but they still came through.
Reviewed Dec. 15, 2020
I ordered a month ago and I have yet to receive my order. No tracking number, nor communication. I've never had this experience with Zenni before and I am very dissatisfied. Thank God I found my old prescription versus waiting for these frames.
Hi, thank you for posting your Zenni review of the shipment of your eyeglasses. First, we want to apologize for inadvertently replying to your review with a note that was intended for a different Zenni customer. We are very sorry for this lapse. Nevertheless, we want to advise that the U.S. Postal Service website confirms that the glasses were delivered to you today, and we hope that you will be satisfied with them. However, insofar as you placed this order on November 18, 2020, and the glasses were delivered to you today, this delivery is beyond the 14-21-day delivery-time promise for Standard shipping. Therefore, we are asking our lab to refund the $4.95 Standard shipping fee to the PayPal account you used to pay for this order. You should receive an email later tonight from our lab, confirming this $4.95 Standard shipping fee refund with a transaction number.
Reviewed Dec. 15, 2020
Zenni's glasses look great and are well made! And yet they are affordable. I know I'm getting a quality product and am confident they'd help out if something isn't right. I also love their virtual fitting. Now that I've received my glasses, I can say that it's pretty close to real life.
Reviewed Dec. 15, 2020
I loved the experience of using Zenni for my glasses. This was a great option living on a budget and not being able to afford glasses through my eye doctor's office. 10 out 10 recommend to everyone. Great styles for everyone.
Reviewed Dec. 15, 2020
I ordered glasses for my son and was pleasantly surprised at how fast we received the glasses after ordering! Using the try on feature was really easy and pretty accurately! They look great on! Will definitely be ordering more! Great quality, great prices, fast shipping!
Reviewed Dec. 15, 2020
I bought two glasses, and I love them! Such good quality! I have been getting many compliments on how good these glasses are. I am so happy I found this company. I certainly will be ordering my glasses from Zenni from now on!
Reviewed Dec. 15, 2020
I have made multiple orders with Zenni. This year, following cataract surgery, my eye doctor made my "free" glasses. The bifocals are so high the glasses are unwearable. Zenni got it right. The frames are fashionable, stylish, and right every time.
Reviewed Dec. 15, 2020
I love Zenni glasses. My prescription is tough, and I can get them cheaper from Zenni than I can using my vision insurance. But I hate that they use the USPS for standard shipping. I got a tracking number, but there are NO updates. Just wish they used a different carrier.
Reviewed Dec. 15, 2020
I liked Zenni's selection of frames. I ordered full glasses from them. I got the blue light blocking. I don't wear them all day because I just wear them when I'm using a screen device, but they're pretty high quality. Ordering was pretty easy. I liked the downloading a picture feature because I need small frames and I was able to see roughly what it might look like. Try Zenni out.
Reviewed Dec. 14, 2020
I have, off and on, been purchasing from Zenni for years when I didn't have vision insurance. We recently ordered six pairs. Monday was supposed to have been our last day to receive them with the expected delivery date. We keep checking the tracking number, and it's somewhere within the US mail. But my daughters have loved them. They were in theater. And if we knew ahead of time the kind of glasses for their play that they needed, I would just order a $6 pair of glasses, and they would be able to see on stage with their costume glasses.
I tell a lot of people about Zenni. If I'm in a doctor's office and I hear somebody saying they need to get glasses or they got kids that break their glasses all the time, I tell them about Zenni. It's so cheap to get them. Or if I know somebody that likes a different pair of glasses for different outfits, I would be like, “You might want to check out Zenni because they're so cheap.”
Reviewed Dec. 13, 2020
I ordered glasses for my mom online. We got a couple of updates between the time I ordered and the time that we received them. It was always nice to hear how things were progressing. The only thing that other companies have that Zenni didn't have was the virtual mirror where you take a picture of yourself, and then it shows you with the different lenses on it. That was very helpful. But then, what I did was, I looked at some glasses on the other site, found a frame that was similar to one that Zenni had, and that's what I ordered. My mom didn't have any complaints about the quality.
Reviewed Dec. 12, 2020
My experience with using Zenni has been good. The glasses are of very good quality. You will be able to get them cheap and customize them. Zenni is an overall good company.
Reviewed Dec. 11, 2020
My stepdaughter told me about Zenni. I've ordered a couple of times from them. The ordering process was amazing and easy. Uploading a picture was a good idea because I didn't have to go anywhere in person and I could just take a picture of myself and try them on. I cannot get over how much better I can see. I told my husband I cannot believe it because I went too long with my old pair, and I'm an extremely busy person. I had to sit down and make myself get in on ordering them. And once I did, it was a breeze. It came regular mail so I was pleased. It took two to three weeks. And then when I got them, it was a Saturday. I was like, "Oh my God. These are awesome." I was tickled to death. I always tell everybody about Zenni.
Reviewed Dec. 10, 2020
I love my glasses. My first order was because a coworker told me about the website. I previously was going somewhere else, spending a ton of money on one pair of glasses. You see other people with a variety of glasses and really cute and stylish, and I'm stuck with the one pair because they cost $300 or so. I decided to check Zenni out. And the first time, I ordered just one pair to see how I would like it, and I fell in love with my glasses. From the turnaround time that they give me, it’s usually quicker. My last order took a week. So, it’s really good. I have told some other people about how easy it was.
Someone told me that they went to the site and they didn't understand as long as the measurement, and I explained to them, “Oh, it's really easy. There’s a little tab around there to tell you how to measure.” It tells you if it's a large or small, and they that and know about what would work based on my face. But I love the Try-on Option. I take a picture, and I can just try on and it says my picture is great. And I can just try on a different pair. I love the reviews of others as well, so I could see them on other people too that may have the same facial structure as mine. I love everything about it.
Reviewed Dec. 9, 2020
I first heard of Zenni from a co-worker. I got the full because I wanted big glasses. They seem to be sturdy. I thought I didn't customize it properly. They’re the one with the actual transition when I'm under the sun. It darkens a bit, but not as I wanted, like a normal sunglasses. That is the only concern I have. I've been recommending Zenni to my sister, friends, even my friends out of the country.
Reviewed Dec. 9, 2020
I've ordered a few times with Zenni Optical. The frame qualities aren't probably quite as good as I’d get if I spend a bunch of money at a local optical shop, but that's okay because the value offsets that. I either wear contacts or wear glasses, so I need them to see properly distance. I got the bifocal type or progressive too, so I could read with it as well, and even the tinted lenses ‘cause I wear them outside a lot. The only thing that I've experienced difficulty with was I ordered a pair of frames only ‘cause I broke those, and I still have the lenses. It took me a while to figure out how to order it because I was trying to do it on either a phone or an iPad and I couldn't see it. But on the computer, I could. Other than that, it was pretty seamless. If you're looking for a great value in eyewear, then you ought to shop with Zenni. I'm a big fan.
Reviewed Dec. 8, 2020
I've got multiple glasses from Zenni. The process went really great. I like that the glasses are cheap. The frames are really cheap now.
Reviewed Dec. 8, 2020
I was looking for a website to buy glasses from. I asked a friend and he told me that he bought glasses from Zenni and that it was good so I checked it out. It seemed to be cheap and it came in fast. However, about a week ago, I dropped the glasses, and one of the parts that go around the ears like the side piece just broke. I haven't reached out to Zenni yet. But otherwise, I love the new glasses.
Reviewed Dec. 7, 2020
Zenni's pricing was the main reason I purchase with them. I've placed three different orders. Ordering was super easy and simple. I did use the tool for uploading your picture and putting the glasses on the picture. I don't know if it was just me, but I couldn't get it to work. Other than that, the experience has been really good. The quality of the glasses is really good for the price. I had one instance where the glasses came and they weren't what I expected. I called them, and then it was fixed right away. I was able to get another pair. So, it’s overall been very positive.
Reviewed Dec. 7, 2020
I have ordered glasses from Zenni Optical for my daughter. She picked them out. The online ordering process was good. I've had one order that I wanna pick out, and then when I went in and ordered it, it changed. I called the number and they fixed it. I got the right one.
Reviewed Dec. 6, 2020
I was going to have to get some glasses and a friend that wore glasses happened to post about Zenni Optical, and that she had ordered off of them. So, I looked up on the website and saw the pricing and the style of frames. I liked the pricing. I go through probably two pairs a year because I get tired of the look. Even though most people don't get but every two plus years, I'm able to get probably at least a couple pairs a year.
The ordering experience as well as the quality of the frames have been awesome. I do tell other people about Zenni. There's plenty of styles to choose from. Everything is quick and prompt when they tell me that the glasses is being shipped. And whatever they’re expecting, their arrival day usually hits that day or before it. Everything that they say has been true, so far.
Reviewed Dec. 6, 2020
Zenni Optical has affordable prices and their frames are pretty good for the cost. I've ordered there about four times. The process was quick and easy. So if you want cheap, affordable and high-quality glasses, go to them.
Reviewed Dec. 5, 2020
My best friend bought glasses from Zenni last summer. The prices are great and his glasses' quality is great because he still wears them to this day. I had to get new glasses and mine were $400. It's full. It's what I liked. The order experience was really simple and easy. I really like that you could take a picture of yourself so you can see yourself in the glasses. I did not get my glasses though. It said that they were delivered but the package was never there. I did contact Zenni. They were very friendly, prompt and professional. I had to file a claim so I'm just waiting to hear back from them. Overall, Zenni has everything and I like that. It's very versatile.
Reviewed Dec. 5, 2020
Some of my friends at work ordered from Zenni and they said it was a good option 'cause it was cheaper and it was fast. It's my first time ordering from Zenni. I just went with an oversized clear look for my glasses. The pair I have now is smaller and gold. I just wanted something different that I could wear on a daily basis. Usually, I only wear my glasses at night so I want something more like fashion and I can actually wear them out and about. And I'm really happy with them. It was really quick and a lot cheaper than going through my previous place where I got my glasses.
Zenni sent me some emails and different things like that with tracking to keep me updated. That was helpful. But the tracking was a couple of days off. So I had to wait a couple of days extra. But that's more on the time of the year and different things going on with shipping and COVID, all that kind of stuff. I've experienced a lot of delays from other places too.
Reviewed Dec. 4, 2020
Zenni is way cheaper and way faster, and their glasses are super cute. Also, the quality is great. I have a few pairs. I usually do the full frame plastic. I had to return a pair because they were too big and they were super convenient about it. The refund was quick. The online ordering process saves my prescription, so it's a plus. I really like that you get a little cleaning cloth and a case. It’s a nice little touch. I don't get to pick colors on the case or cleaning cloth. It still a good color, though. My experience has been wonderful. I've ordered a few times and I would definitely do it again in the future.
Reviewed Dec. 4, 2020
I've ordered a pair of full-rim glasses and my husband has ordered a pair. The experience was easy. I'm getting ready to order another pair for my husband but I can’t order a second pair for me because Zenni doesn't do prisms and bifocals.
Reviewed Dec. 3, 2020
Zenni was the only one I found that had clip-on sunglasses. I got clip-on ones that are magnetic. I like them, so far. Ordering was pretty easy, too.
Reviewed Dec. 2, 2020
Zenni is the best and if not for it, I probably wouldn't have glasses right now because I don't have insurance to go to an eye doctor. I love my glasses from there. I have like five pairs now. The ordering process was pretty easy and the glasses came really fast. I did everything online because I didn't have any issues with it. I would tell others to definitely get their glasses from Zenni.
Reviewed Nov. 30, 2020
Glasses arrived earlier than expected which was a plus. The lenses worked right away. In the past, I've always had to wait a week or two to adjust but the prescription was filled well. Main complaint is the left hinge was loose compared to the right. I tightened it but it became loose again. I've sent request for help to Zenni and is in progress. The nose pad settings were not perfect so have had to adjust those as well but so far so good. Overall, am quite happy with the glasses and ordered another pair.
Reviewed Nov. 30, 2020
I adore my pink glasses. They are so cute and fun. The only issue is I suffer from chronic migraines and these are way too tight on my face. I had red marks on my nose and they caused a few headaches. But these were just my back-up pair while my expensive ones were getting fixed.
Thank you for posting your Zenni review of the full-rim, square, plastic, translucent pink glasses you ordered from us. We were happy to learn that you are pleased with the glasses, which have a frame width of 134 millimeters, but we were sorry to read that they do not fit you well, and that you are getting red marks on your nose and experiencing headaches from wearing the glasses. Consequently, we apologize for any dismay you experienced as a result. We want to advise that these glasses can be adjusted, so that the two rims can be pulled apart, so that the bridge, which is 22 mm wide, does not press against the sides of your nose so tightly. Here is the link to our How to Adjust Your Glasses infographic, found toward the middle of the bottom of every page of our website, which has instructions describing how to adjust an eyeglasses frame: https://www.zennioptical.com/how-to-adjust-your-eyeglasses. We hope that this information is helpful.
Reviewed Nov. 25, 2020
Zenni Optical has a lot of cute styles. I heard about them because I complimented someone that worked at our grocery store and she told me where she'd gotten them. I recently had cataract surgery and one eye didn't go the way they thought it would, so I needed to wear glasses. I got my prescription filled, got a copy of it, and ordered some from Zenni. The purchase was easy to do and it was smooth. It's easy to find out where the order stands as well. They keep you informed. I love my glasses. They're very reasonably priced and they work great.
Reviewed Nov. 21, 2020
I was very happy with Zenni. I enjoy my glasses. They're very comfortable and the quality is extremely comparable. They're great.
Reviewed Nov. 20, 2020
Check Zenni out. They're cheaper and have better service. I picked what I thought looked good and the ordering process was nice and simple.
Reviewed Nov. 19, 2020
I've used Zenni for quite a while. My wife was the first to order from them. Ordering from them is super easy. As soon as I got my prescription, I was able to do it in a very quick amount of time. It took a while to go through all the selections but I kinda knew the kind of style I had in mind. I was kind of impressed by the quantity of different stuff and the delivery was a lot quicker than I thought. With getting the prescription made, I thought I'd be waiting a month or so.
Reviewed Nov. 18, 2020
My glasses arrived quickly and were good quality in the fact that they aren't super flimsy. It was easy to use my Zenni store credit. This is not my first time using their site and I always have a good experience. I wish the tinted glasses were darker however, more like actual sunglasses.
Reviewed Nov. 18, 2020
I purchased glasses from Zenni about nine years ago, so I've used them before. So far, so good. I like the simplicity and not needing to go through an optician. I also like that I could put the styles on my face and see what worked. The process was fine. I put a bunch of styles aside so I could look at them later. They had a nice variety of prices as well. One time, I mistakenly ordered the wrong prescription because I just needed reading glasses. Instead of doing plus, I did minus. They were very nice and accepted my return without any problems. That gave them an even higher plus in my eyes. Pardon the pun.
Reviewed Nov. 17, 2020
Ordered two pairs and had to return both. Both were blurry. I had to order as 3rd pair from Costco same prescription and they were just perfect. Waiting to see if these 2 pair I ordered from Zenni can be straightened out. I've ordered in the past and it had no problems.
Regards,
Daniel **
Thank you for posting your Zenni review of the single-vision sunglasses you ordered on October 29, 2020, in order **, in full-rim square plastic blue frame 126016, with a 1.67 high-index lens that included the Blokz™ blue-light-blocking feature and a dark gray tint with a mirror finish on the lenses. We were sorry to read that you could not see well through the right lens of these sunglasses, although you confirm that your vision through the left lens is fine. Consequently, we apologize for any disappointment you experienced as a result. We were also sorry to read that the customer service representative with whom you spoke invited you to return these glasses for an inspection of the prescription. We are sorry for this because the prescription you provided confirms that, unfortunately, the right eye (OD) Cylinder value is -0.25, not -2.50, which is the incorrect value you entered for the single-vision sunglasses from order **, as well as for the standard progressive glasses in order **, placed on November 5, 2020, in full-rim rectangular plastic gray frame 124512 and the 1.67 standard progressive lenses that also included the Blokz™ blue-light-blocking feature. We are very disturbed that neither customer service representative with whom you spoke advised that the OD Cylinder was entered incorrectly, and we profusely apologize for these lapses in service. We want to confirm that we received the returned sunglasses from order ** today, November 18, 2020, and we received the returned progressive glasses from order **, yesterday, November 17, 2020. Since the prescription was entered incorrectly on both orders, we will not inspect the glasses from these two orders. We can instead offer you one of the two refund options we provide when customers return glasses for which they entered an incorrect prescription – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with the refund option you prefer for these two pairs of glasses. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order numbers in the subject line of the email, and in the body of the email please advise of the refund option you prefer for these two pairs of glasses. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.
Reviewed Nov. 17, 2020
I ordered 3 pairs of glasses. All progressives. The sunglasses are cute and stylish. My standard pair fit my face and are cute as well! My favorite is my mid-range pair. They are perfect for working all day on the computer!!!
Reviewed Nov. 17, 2020
My husband bought some glasses through Zenni before and some of our family has too. So we’ve been aware of them for quite a while. Other than taking the time to try and decide, the rest of the ordering process was easy. I bought glasses for driving and I’ve had them for probably a week. They’re good and I like them. I was pleased with the glasses. Zenni is the company to go with. I looked somewhere else and decided that for what I needed them for, I wasn't gonna pay $200 for a pair of glasses.
Reviewed Nov. 16, 2020
I purchased my first pair of goggles from Zenni 2 years ago. After less than a year, I noticed the (plastic) frames had cracked. At the time I thought perhaps they had been dropped at some point, though I didn't recall ever dropping them. I ordered another pair, and after less than a year noticed the frames had cracked in two places. I had been super careful with this second pair, never dropping them, keeping them in their case when not in us, never storing them in extreme heat or cold, etc. I only use these goggles on the occasional bike rides I take (street, not mountain biking) and am just so bummed that Zenni only stands behind their frames for 30 days. I would others considering ordering Zenni goggles to look elsewhere!
Thank you for posting your Zenni review of the goggle frames you have ordered from us that have broken. We were sorry to read that, even though you advise that you have been very careful with the goggles, they still developed cracks. In addition, since the cracks appeared almost one year past the end of the 30-day warranty period for frames, which starts the day an eyeglasses order is delivered, we advised that a replacement frame-only could be purchased at half price, rather than offering to send you a free replacement goggle frame, as we would do if this occurred within the 30-day warranty period or a short time after that. Consequently, we apologize for any dismay you experienced about this matter, and we hope that, should the goggle frame break again outside the warranty period, you will order a replacement goggle frame at half price. We thank you again for posting your review.
Reviewed Nov. 16, 2020
The glasses aren't right for my eyes, I tried them for 2 full days. I can't read out of them at all. Guess I lost my $100, a chance I took because a granddaughter told me she loved her glasses she got from Zenni.
Emma
Thank you for posting your Zenni review of the standard progressive glasses you received in the 1.61 high-index photochromic (auto-tinting) gray lens with the Blokz™ blue-light-blocking feature. We were sorry to learn that you have been unable to read with these glasses after wearing them for two days, and we apologize for any dissatisfaction you experienced as a result, especially insofar as your unfortunate experience with your Zenni glasses did not match your granddaughter’s happy experience with her Zenni glasses. However, we want to confirm that you did not lose the money you spent on these glasses. We have two refund options – one is a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account, while the other is a 50 percent refund to the credit card you used to pay for them. One of these two refund options could be provided upon the return of the glasses if it turns out that something was inadvertently entered incorrectly on the prescription or pupillary distance (PD), or if you return the glasses to us for an inspection and our inspection shows that the glasses were made correctly according to the prescription and PD you entered. If anything on the prescription or the PD was entered incorrectly, you may use the store credit toward the purchase of a new pair of glasses with the correct prescription and PD. But first, we need to confirm whether the prescription and PD were entered correctly. Therefore, since this purchase is within its 30-day warranty period, which starts the day the glasses are delivered, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. When you call, please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we will invite you to return the glasses for an inspection, and we will email you instructions to return the glasses for the inspection, and we will email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. However, as we indicated previously, if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can issue either the 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, found at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.
Reviewed Nov. 16, 2020
I liked the way the full-frame looked on me and I went with it. I received them a week and a half after I ordered. It's good. I like them. My daughter wears them as well. It was gonna cost me $500 to get glasses, but Zenni is a faster and cheaper way to get glasses.
Reviewed Nov. 15, 2020
Wish I discovered this website years ago.. used to get my glasses from Eyebuydirect, but not anymore! The latest pair I ordered are easily the coolest prescription glasses I've ever owned, and for such an amazingly low price! Will likely be back again.
Reviewed Nov. 15, 2020
The experience was good. There are some glasses that I've ordered that I feel like they're not quite exact my prescription but I've ordered some that came out pretty good. I have told family members about Zenni. There are a few of us that wear glasses and they go to the doctor's office and pay like $200.
Reviewed Nov. 14, 2020
All I want to say is that they are completely fantastic in their customer service department. I have purchased glasses from them 4 times, and my entire experience with their customer service team has been great!
Reviewed Nov. 14, 2020
I love the glasses and think the shipping time was amazing. However I am not certain my prescription is accurate. My eyes are tired all the time and I am getting headaches. I have other glasses with the same prescription I entered for Zenni in other frames and they don’t seem to be the same.
Thank you for posting your Zenni review of the two pairs of glasses you ordered from us. It is good to know that you are pleased with the glasses and the time it took to receive them, but of course we were sorry to learn that you are getting headaches while wearing the glasses and that the prescription does not seem to be correct. Consequently, we apologize for any dissatisfaction you experienced as a result. We do not see any previous orders you have placed with us, so we cannot compare the pupillary distance (PD) and prescription you used on this order with those on a previous order that contained glasses with which you could see well. However, this order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.
Reviewed Nov. 14, 2020
Progressives are made possible. Glasses were ordered & adjusted in two tries; first try-in & sent back; adjusted for this prescription, within another prescription for same person, (being my mother). "WOW" we did it!! "Zenni Optical" made this All possible for mom & her Progressives. (2) Separate Frames/One Progressive Prescription & Successful Wearable Eyes (Glasses)...THANK YOU!!
Reviewed Nov. 14, 2020
Ordering wasn't complicated at all. I'll probably end up buying more since I like the glasses enough so far.
Reviewed Nov. 13, 2020
We received my son’s glasses yesterday. They fit perfectly, and he loves them! This is one of numerous glasses we have ordered from you. Keep up the great work. I tell everyone how happy we are with Zenni! We will continue ordering from Zenni in the future.
Reviewed Nov. 13, 2020
I was tired of spending $100s on one pair of glasses only to get "bored" with them because they are the same. A friend introduced me to Zenni and I won't be shopping elsewhere again. I love that I can have cute glasses and not break the bank. They are lightweight and may appear to be made cheaper but at the price point they are at I can afford to have multiple pairs to match my outfits every day!
Reviewed Nov. 13, 2020
First-time purchaser but not the last time. Very happy with my eyeglasses, perfect fit, love how they look on me. I could not be happier with my choice, I highly recommend ZENNI for eyeglasses and sunglasses. Also great pricing and fast delivery.
Reviewed Nov. 13, 2020
Orders have always been exact. I have saved hundreds of dollars using Zenni. Fast shipping. Quality products. I have my friends & family ordering from Zenni now & they are also well pleased. Why pay over $500 for a pair of glasses from other places when you can get the SAME thing from Zenni for a fourth of the cost?
Reviewed Nov. 13, 2020
I've been a customer for years and I tell everybody about Zenni. The ordering experience is wonderful and fast. The glasses come before the expected time frame. I love my Zenni. It’s perfect. The glasses are stylish. There was one time I had a problem but that was only because my mom put in the wrong prescription. I told Zenni that it was an incorrect prescription and I returned it that night. Three days later, I got my correct prescription from them.
Reviewed Nov. 12, 2020
I totally screwed up and put a negative value on one of my prescription numbers, rather than positive. When I received the glasses, they were AWFUL. Zenni customer service helped me. I sent the first pair back and got a replacement pair with the correct prescription. I also ordered a second pair. I've been ordering from Zenni for years, and I will continue to do so.
Reviewed Nov. 12, 2020
Excellent information updates, reasonable online information requirements for accurate data submission for proper eyeglasses fit, ongoing tracking information and efficient delivery process! Overall experience for first-time use was very positive. I will use Zenni again and have recommended Zenni to others already!
Reviewed Nov. 12, 2020
I needed help interpreting my computer glasses prescription. It said "add +1.50 to the sphere for single vision glasses." Instead, the online helper insisted adding 1/2 from the "add" column which would have resulted in + 1.25. Fortunately I chose to ignore this advice. My glasses are fine and very affordable, no help from the Zenni online helper, who seemed clueless.
Thank you for posting your Zenni review of the assistance you received from our customer service representative when you asked for help regarding the prescription your eye doctor gave you for computer glasses. We were sorry to read that the representative did not understand that your eye doctor provided a specific value to use for the computer glasses, and we apologize for any frustration you experienced as a result. For computer glasses, it is customary to divide the Near-Vision reading Addition (NV-ADD) in half for a computer-vision (intermediate) prescription. When customers ask for our assistance in this matter, we advise that they divide the ADD in half and that they add that half-ADD to their Spheres. However, since your eye doctor provided an atypical amount of the ADD to add to your Spheres, we are sorry that our representative did not recognize and affirm that your eye doctor provided a specific, precise value to add to your Spheres, and we apologize again for our representative's adherence to our typical procedure, even as it diverged from the correction your eye doctor provided. Therefore, it was good to see in the database record of your order, as well as in your remarks in your review, that you followed your eye doctor’s recommendation to add +1.50, not +1.25 to your Spheres, and that this resulted in glasses with good computer vision. We want you to know that we are contacting the supervisor of the customer service representative with whom you spoke, so that this individual and everyone on this customer service team knows that when an eye doctor provides a specific correction for computer vision on the prescription, this should be followed, even if it is at variance from the typical prescription reconfiguration for computer glasses. We hope that advising this to our customer service team will resolve this matter to your satisfaction, and of course it was good to read that you are pleased with your computer glasses.
Reviewed Nov. 12, 2020
I have a high prescription, and my glasses normally run ~$300. I've purchased a pair from another competing company (you've heard the ads), and while they were cheaper than the optometrist, I wasn't too satisfied. When it was time for new frames, my best friend recommended you. I was so surprised when I saw the cost, I bought 3 pairs! The glasses were shipped quickly and the frames are super cute-- for the first time I'm using my glasses as an accessory instead of being stuck with one pair. I opted for the highest quality lenses, and I'm impressed. They don't smudge or hold on to fingerprints; a problem I had with the other company. Highly recommend, and will purchase from again!
Reviewed Nov. 12, 2020
I was able to purchase multiple pairs of prescription glasses from Zenni for less than I could buy a single pair from a local shop where I would have had to go in person. I was able to order safely from the comfort of my home, the photo "try on" feature allowed me to get a sense of how the glasses would look on me, and I was able to customize the lenses with the kinds of coatings I wanted, and I was able to get clip-on sunglasses to perfectly fit my frames. The package came earlier than expected, everything was safely packed and in perfect condition. The glasses fit perfectly and look great. I could not be happier.
Reviewed Nov. 12, 2020
I've used Zenni Optical for the past 4 years to buy glasses. I can't speak to their progressive prescriptions, but it's so inexpensive to buy glasses from them (and they're great quality), that I've bought sunglasses, computer glasses, distance vision, reading glasses, and bifocals from them. I use all 4 pairs every day, depending on use. Their site offers lens upgrade recommendations, which I've found have been spot on for my prescriptions re: thinness of lenses and weight. Their site also has a good number of search filters you can use to narrow down what you're looking for. I do wish they had a greater selection of glasses, though. Seems like I'm always looking for the lightest weight yet fashionable and cheap -- once you narrow it down to those filters, plus your size-needs, there isn't much left to pick from.
Zenni Optical Company Information
- Company Name:
- Zenni Optical
- Year Founded:
- 2003
- Address:
- 448 Ignacio Blvd, #332
- City:
- Novato
- State/Province:
- CA
- Postal Code:
- 94949
- Country:
- United States
- Website:
- www.zennioptical.com