Zenni Optical Reviews

Hi, thank you for posting your Zenni review of the glasses you most recently received and the issue with the delivery of your previous order. We are sorry for the vision issues you are experiencing on your most recent pair of glasses, and for your confusion regarding the delivery of your previous order, placed in April 2019. Consequently, we apologize for any dismay you experienced as a result of these matters. First, we were sorry to learn that you entered an incorrect shipping address on your 2019 order, and that your contact with the U.S. Postal Service regarding this matter was unsuccessful. Second, we are sorry that although the prescription seemed correct on your most recent order, distortion on the periphery of the lenses made the glasses difficult for you to wear. We were also sorry to read that you do not have access to a printer, which precludes your printing the prepaid shipping label we emailed you. Because you advise that public resources are closed, preventing you from returning the glasses, we are going to make a customer service exception to fully refund your credit card for the amount you spent on this purchase, $41.85. You will not have to return the glasses. You should receive an email later tonight, confirming this credit card refund with a transaction number. We hope that this will resolve this matter to your satisfaction.

Hi, thank you for posting your very complimentary Zenni review about the interaction you had with our customer service team. We were sorry to learn that the most recent pair of progressives (no-line multifocal glasses) you received from us was made incorrectly, and we apologize for any disappointment you experienced as a result. Nevertheless, we are happy to know that you had a good experience with the customer service representatives with whom you communicated regarding this matter, and that we made a customer service exception for you to receive a full refund of what you spent on this eyeglasses order back to your FSA credit card. We hope that you will be pleased with the next pair of glasses you order from us, and we thank you again for your very kind remarks.

Hi, thank you for posting your Zenni review of the progressive glasses you received from us. We were sorry to learn that neither pair of glasses you ordered from us worked out for you. Consequently, we apologize for any dissatisfaction you experienced as a result. We received the returned glasses from your March 10, 2020, order, and we are making a customer service exception to fully refund this purchase to the PayPal account you used to pay for the previous order, placed on January 14, 2020, for which we issued the store credit you used to purchase these glasses after you returned those glasses. We are asking our lab to issue this full PayPal refund, $154.80, which is what you spent on this order. You should receive an email from our lab later tonight, confirming the $154.80 refund with a transaction number. We trust that this refund will resolve this matter to your satisfaction.

Hi, thank you for posting your enormously gratifying Zenni review. We are delighted to know that you are pleased with the progressive glasses with Trivex Blokz™ lenses you received from us, as well as the progressive polarized sunglasses you subsequently ordered. We were happy to read that you have saved a great deal of money getting your glasses from us, and we are heartened to know that you are grateful for our service. As an expression of our gratitude for your very kind remarks, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the eyeglasses frame that broke. We were sorry to learn that the frame broke at the bridge, and we apologize for any dissatisfaction you experienced as a result. When you contacted us about this matter, our representative advised of the 30-day warranty period, during which we can replace a defective or broken frame, but after this warranty period ends, customers can order a replacement frame at half price. Although our representative correctly cited this as our policy, we are going to make a customer service exception to send you a free replacement frame 316412. We will ask our lab to include with the frame a repair kit containing a screwdriver tool, extra screws, and extra nose pads. For assistance in swapping lenses from the frame with the broken bridge into the new one, we have a how-to video, found toward the middle of the bottom of every page of our website, explaining how to swap lenses from one frame into another: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. We hope that this video is helpful. Moreover, as an additional measure of apology for this matter, as well as a gesture of our appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the glasses you received on your most recent order. You are a valued customer, and we were sorry to read that the frames do not fit you well, and that the photochromic lenses you selected are not darkening properly. Consequently, we apologize for any dissatisfaction you experienced as a result. It is good to know that we emailed you instructions to return these glasses for an inspection of the size of the frames and the effectiveness of the photochromic feature. If our inspection finds that the frames do not match the dimensions listed under the enlarged picture of the frames, and that the photochromic feature is not working properly, we can remake the glasses for you in frames that you believe will fit you better. With this in mind, we want to advise that we reviewed the dimensions of the frames you selected on this order as well as your previous orders. The most important dimensions that will determine whether the frames fit you well are the frame width, the bridge (the part that goes over your nose), and the temple arms. The frames on this order, 4417516 and 4442321, have these dimensions: 4417516: frame width 129 millimeters, bridge 18 mm, temple arm length 138 mm. 4442321: frame width 132 mm, bridge 20 mm, temple arm length 142 mm. You returned for a 100 percent store credit refund the one frame, 2023816, from your most recent previous order, o2477857341, placed February 27, 2020, because you advised that it too small. The dimensions of 2023816 are: frame width 130 mm, bridge 19 mm, temple arm length 144 mm. Your most recent order prior to this one, o2336724364, placed November 26, 2019, has three frames, all with your prescription but with a variety of dimensions: Frame 2013412 has a frame width of 132 mm, a bridge of 14 mm, and temple arms 138 mm long. (This is a reorder of the same frame from your order immediately previous to this one, o2299089793, placed November 8, 2019, which you returned because the prescription was entered incorrectly.) Frame 2024117 has a considerably wider frame width: 141 mm, with a bridge of 19 mm and temple arms 145 mm long. Frame 126221 also has a wider width than the orders from March and February 2020: The frame width is 137 mm, the bridge is 17 mm, and the temple arms are 141 mm long. Also selected on order o2299089793 is frame 2016721, with a frame width of 139 mm, a bridge of 18 mm, and temple arms 145 mm long. The dimensions of these frames represent a considerable discrepancy in dimensions, ranging from 4417516, with a frame width of 129 mm, to 2024117, with a frame width of 141 mm. Since you have ordered frames with varying dimensions, we want to mention a tool on our website that is useful for determining the dimensions you need for the frame to fit you well. This tool is our How to Measure Your Frame Size infographic, which can be found toward the middle of the bottom of every page on the Zenni Optical website: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure a pair of glasses you have now that fits you well and looks good on your face, so that you may order frames from our website that fit you just as well. You have a 2 mm leeway on each element, with a 3-4 mm leeway on the temple arms. We hope that this information is helpful. Moreover, because your most recent order was paid for mostly with store credit, we want to confirm that when we receive the returned glasses and inspect the photochromic feature and measure the frames to determine whether the photochromic feature is working properly and whether the frames match the dimensions on the website, if we find the photochromic feature to be faulty and the dimensions of the frames do not match the dimensions on the website, and you decline a remake, we can restore the store credit you used to pay for this order, and issue an additional 100 percent store credit refund for the amount you spent using your PayPal account. We look forward to receiving the returned glasses, inspecting the photochromic feature, and measuring the dimensions of the frames, then emailing you the inspection and measurement results. We trust that when we do, we will be able to resolve this matter to your satisfaction. In addition, as an extra measure of apology for these issues, as well as a gesture of our appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Thank you for posting your Zenni review of the glasses you received. We were sorry to learn that these two pairs of glasses, like the three pairs from your most recent previous order, were made incorrectly. Consequently, we profusely apologize for any dismay you experienced as a result. As before, we need to inspect these glasses to determine what is causing the vision issues you are experiencing. Therefore, we are emailing you the instructions to return the glasses for an inspection, and we are also emailing you a prepaid shipping label you may use for return postage. We will be eager to receive and inspect these returned glasses. If our inspection finds that we made them incorrectly, we can remake them for you for free. Thank you again for posting your Zenni review. We hope that when we receive and inspect these glasses, we will be able to resolve this matter to your satisfaction.

Hi, thank you for posting your very gratifying Zenni review of the glasses you received from us. At first, we thought you might have posed the same question to us that you did to the optical department at Walmart, since Zenni also does not install lenses in frames you already have. But we were delighted that you are pleased with the glasses you have received from us – Blokz™ Photochromic Progressives, Blokz™ Photochromic single-vision reading glasses, and single-vision glasses with an amber gradient tint. As a gesture of our appreciation for your taking the time to share your comments, as well as an expression of our gratitude for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the two pairs of glasses you purchased. We are sorry that you cannot see well with the glasses, and that you were not able to reach anyone on our customer service team by telephone for assistance. If you are still unable to access a customer service representative over the telephone, by calling 1-800-211-2105, we want to recommend that you try using our Chat feature, which is available by clicking Support, found toward the lower right-hand corner of every Zenni Optical page. Alternatively, you may email us, at service@zennioptical.com, putting your two order numbers in the subject line of the email. Also, please attach to the email a copy of the prescription you got from the eye doctor that you used to place the order. In addition, if the pupillary distance (PD) is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you can reach us by telephone or Chat, please have the prescription handy when you call or Chat, so that we may confirm that it and the PD were entered correctly. If you confirm that you entered the prescription and PD correctly, we will ask you to return the glasses to us for an inspection. We will email you the instructions to return the glasses for an inspection, and we will separately email you a prepaid shipping label you may use for return postage. If you entered the prescription and PD correctly, and our inspection finds that we made the glasses incorrectly, we can remake them for you for free. However, if it turns out that either the prescription or PD was entered incorrectly, we can offer you one of two refund options upon the return of the glasses: either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni Optical account, or a 50 percent refund to the credit card you used to pay for the order. We very much hope to hear back from you with the eye doctor-provided prescription, and the confirmed PD, so that we may proceed from there and, we hope, resolve this matter to your satisfaction.

Hi, thank you for posting your Zenni review of the glasses you have not yet received. We were sorry to learn that you do not have your glasses, and we apologize for any disappointment you experienced as a result. In response to your inquiry yesterday, March 17, 2020, we advised that we mailed the glasses to you on February 24, 2020, and we provided the U.S. Postal Service-assigned tracking number: 9400136206444376748376. When we logged onto the postal service website (usps.com) we found this message: “We attempted to deliver your package at 12:23 pm on February 27, 2020 in SAULT SAINTE MARIE, MI 49783 but could not access the delivery location. We will redeliver on the next business day.” We recommend that you contact your local post office with the tracking number and ask for their assistance. If they confirm that they still have the glasses, you may ask them to deliver them to you or you may advise that you will pick them up at the post office. We hope that your inquiry at the post office is successful. We do not see any indication that the post office has tried to redeliver the glasses to you or sent them back to us. If your inquiry at the post office does not result in the post office redelivering the glasses to you or inviting you to visit the post office to pick up your glasses, please let us know. We will be happy to remake the glasses for you and deliver the remade pair to a different address, if this would be a more efficient delivery option. We hope that one or more of these measures will resolve this matter to your satisfaction.

Thank you for posting your very gratifying Zenni review. We were delighted to read that you are pleased with the service and frames. Regarding the fit, we want to recommend that we have a tool on our website, toward the middle of the bottom of every Zenni Optical page, which is useful in assisting customers to determine the dimensions they need for a frame to fit them well. It is our How to Measure Your Frame Size infographic: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. We trust that this information is helpful. As an additional measure of our gratitude for your taking the time to post your comments, as well as a gesture of our appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Thank you for posting your Zenni review of the confusing, conflicting information you received from our customer service representatives when you were trying to obtain assistance with the frame selection on your first order. We are very sorry that our representatives were confused about the pupillary distance (PD) value on your prescription, and that we did not provide accurate, efficient assistance to you during your chat sessions. Consequently, we apologize for any dismay you experienced as a result. We see that on March 9, 2020, you placed your order, and on March 10, 2020 (yesterday), you requested that the frame on the order be changed from 3210021 ($19.00), which has a PD range of 62-75 mm, and would not accommodate your PD of 60 mm without an extra-strength charge of $9.00, to frame 328821 (the black cat-eye frame with pink on the inside, $27.95), which has a PD range of 53-70 mm, and which would accommodate your PD without an extra-strength charge. Since the frame width of 328821 is 135 mm, and the frame width of 3210021 is 136 mm, if you determined that a frame with a width of 136 mm would fit you, then a frame with a width of 135 mm would fit you just as well. If you did not do this measurement, here is a link to our How to Measure Your Frame Size infographic, which provides instructions to measure an eyeglasses frame you have now that fits you well and looks good on your face, and which can be found toward the middle of the bottom of every page on the Zenni Optical website: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. We apologize if this information is redundant. Even though you canceled your order yesterday, we hope that you will place a new order for eyeglasses in frame 328821, or another frame you determine will fit you well and accommodate your PD. Regarding the cancellation, we want to confirm that we refunded the entire amount you spent on this order, $40.80, which includes the shipping fee, to your credit card. No tax is charged on Zenni Optical orders. As an extra measure of apology for the issues you experienced on this order, as well as a gesture of gratitude for your trying Zenni Optical, we are emailing you an item that we hope you will use on your next order with us.

Hi, thank you for posting your Zenni review of the photochromic lenses you inadvertently ordered for your glasses, and the response of our customer service team when you contacted us about this matter. We were sorry to read that you felt our customer service representative was not sympathetic when you advised that you had not intended to order photochromic lenses and were confused by the various options available on the website. Consequently, we apologize for any dissatisfaction you experienced as a result. We were also sorry to read that, insofar as this was your first order with Zenni, we did not offer to extend the 30-day warranty period for you as a customer service exception to return the glasses to obtain a 100 percent refund of what you spent on them in the form of store credit to your Zenni Optical account, and that we did not initially offer you a promo code for you to use on your subsequent order, as you used on this, your first order. It is good to see that in response to your email, we offered you a promo code for a 15 percent discount on your next order. In addition, we are going to make an exception for you to return these photochromic glasses for a 100 percent store credit refund (or, if you prefer, a 50 percent refund to the credit card you used to pay for them), so that you may use the store credit toward the purchase of a new pair of glasses without the photochromic feature. We are emailing you the instructions to return the glasses for the 100 percent store credit refund, and we are separately emailing you a prepaid shipping label you may use for return postage. We trust that this will resolve this matter to your satisfaction.

Hi, thank you for posting your Zenni review of one of the frames you received on your most recent order, and the way the glasses were packed, which you believe has damaged the frame. We were sorry to read that the frame’s temple arms are now twisted and unaligned, and we apologize for any dissatisfaction you experienced as a result. Insofar as you mention that the problematic eyeglasses are the most expensive of the two pairs you purchased, we surmise that the frame in question is model 2032321, with a frame width of 144 millimeters and temple arms 155 mm long. We want to confirm that if we did ask you to send the glasses back, we would reimburse the returned shipping fee you incurred to send the glasses to us from the Caribbean. However, you are within the 30-day warranty period on this order, which begins the day the glasses are delivered. Therefore, we are going to send you a free replacement frame 2032321, and we will direct our Shipping department to put the glasses in a case large enough to accommodate the frame. When you receive the new frame, you can swap the lenses from the damaged frame into the new one. We have an instructional video on every page of our website, toward the middle of the bottom of the page, explaining how to swap lenses from one full-rim frame into another: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. We trust that this will resolve this matter to your satisfaction. Moreover, as an additional measure of apology for this matter, as well as a gesture of our appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of your experience ordering glasses from us. Of course, we were delighted to read that you have saved hundreds of dollars purchasing Zenni glasses, and we are pleased that you find them as good as the glasses you have purchased locally, which your ophthalmologist has confirmed. It is heartening to know that you feel your Zenni glasses are superior to those you have purchased from one of our competitors. We are grateful that you took the time and trouble to confirm that you are a satisfied customer. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come. In addition, as an extra measure of our gratitude for your comments, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the glasses you received from us. We were pleased to learn that you are happy with the frame, but of course we are sorry to know that you cannot see well through the lenses of the eyeglasses. Consequently, we apologize for any dissatisfaction you experienced as a result. We see no notes in the database record of this order indicating that you contacted us to complain about the motion sickness you are experiencing and the issue specifically regarding the left lens. Therefore, we want to advise that we have a 30-day warranty period on our glasses, which starts the day the glasses are delivered. We encourage our customers to contact us within this warranty period if they have an issue with the glasses, so that we can confirm whether the prescription and pupillary distance (PD) were entered correctly. When the customer confirms, with a copy of the prescription the eye doctor provided, that the prescription and the PD were entered correctly, we will invite the customer to return the glasses for an inspection. If our inspection finds that we made the glasses incorrectly we will offer to remake them for free. We see that your glasses were delivered on December 10, 2020, so this purchase is well outside the 30-day warranty period. Nevertheless, insofar as this appears to be the first order you placed with Zenni Optical, we will make a customer service exception to extend the warranty period for you, to allow you to send the glasses back to us for an inspection. We will email you the instructions to return the glasses for an inspection, which will include the request to enclose the copy of the prescription you got from the eye doctor. Since you mention in your review that your ophthalmologist measured and provided your PD value, if this is not on the prescription, please enclose a note confirming that this is how you obtained the PD. We will also email you a prepaid shipping label that you may use for return postage. We are eager to receive these glasses back for an inspection, and when we have received them, we will inspect them and email you the inspection results. We trust that when we do, we will be able to resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the clip-on sunshades, which we were sorry to read did not conform to shape of the round lenses on your eyeglasses. Consequently, we apologize for any dissatisfaction you experienced as a result. It is good to know that you agreed to receive a 100 percent refund of the price of the glasses and the clip-on sunshades in the form of store credit to your Zenni Optical account. Insofar as the issue about which you contacted us was the discrepancy between the lenses of your frame and the clip-on sunshades, we want to confirm that we have frames that come with clip-on or magnetic sunshades that match the size and shape of the lenses of the glasses. One such frame, 584412, has a round shape not unlike the shape of the frame you initially selected, 550012. Its frame width, 132 millimeters, is very close to the 131 mm frame width of frame 550012. If you would like to peruse more of our frames with matching clip-on or magnetic sunshades, if you click the magnifying glass icon to the right on the top of every Zenni Optical page, and where it says “Search for …” enter the word “magnetic” (no quote marks are necessary), you will see our frames that comes with the matching clip-on or magnetic sunshades. If you select one of these frames, please look at the dimensions under the enlarged picture of the frame, so you can confirm that the frame’s dimensions will be close to those of 550012, if this frame fit you well. We trust that this will resolve this matter to your satisfaction. Moreover, as an additional measure of apology for this matter, as well as a gesture of our appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the last few orders you have placed. We were sorry to read that you have become increasingly displeased with the order process and the quality of the glasses and the shipping time during the years you have been a Zenni Optical customer. Consequently, we apologize for any dissatisfaction you experienced as a result. Your comments prompted us to research your orders in our customer service database. The first order we found for you was placed in 2015, and we saw six subsequent orders placed by you. We see no notes in the database records of any of these orders indicating that you contacted us about any issue with any of these orders expect the shipping status. We also apologize that your current order, which was placed with a free shipping promotion, and which we see that the U.S. Postal Service website estimates delivery on February 28, 2020, 22 days after the order was placed, will be one day past the 14-21-day delivery-time promise as a result of mandatory business closures in China. Insofar as you advise that you have had issues with the quality of your glasses on recent orders, we want to advise that we have a 30-day warranty period that starts the day the glasses are delivered. If you have any issue with the glasses from this order when you receive it, please contact Zenni Optical Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have the order number handy when you call, so the customer service representative can assist you with any concern. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the Support button found toward the lower right-hand side of every Zenni Optical page, or emailing us, at service@zennioptical.com, and if you choose this contact method, please put your order number in the subject line of the email, so that we may readily identify the order. As an additional measure of apology for these matters, as well as a gesture of appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the shipping time of your glasses, and your vision through the lenses when you received the glasses. We were sorry to learn that you are unhappy with the glasses, and that the mandatory business closures in China caused a delivery delay three days past the 14-21-day delivery-time promise for Standard shipping. Although we posted on our website at checkout that, as a result of the business closures, Standard shipping delivery would be extended up to 28 days, we are sorry that it took 24 days for you to receive your glasses, and we are going to refund your $4.95 Standard shipping fee to your PayPal account as a gesture of apology for this delay. In addition, we perused the log of the chat you had with our customer service representative, but we do not see that they mentioned that the prescription type you selected was Near-Range Workspace Progressives, which provides good near vision, particularly when you are looking at a computer screen six to 24 inches away, but offers limited mid-range vision and no distance vision. There was a note that we mentioned this to you in a telephone call, but we do not see the recording of the call to determine whether this was mentioned. When we receive the glasses back from you, we will inspect them and email you the inspection results. As we advised, if our inspection finds that we made these glasses incorrectly, we can remake them for you for free or, as you requested, offer you a full refund of what you spent on the glasses, insofar as we will have already refunded the shipping fee. If our inspection finds that we made the glasses correctly, we can return them to you or, as we advised, offer you a 100 percent refund of the price of the glasses in the form of store credit to your Zenni Optical account. We trust that these measures will resolve these matters to your satisfaction.

Hi, thank you for posting your Zenni review of the time it has taken for you to receive your order. We are sorry for any disappointment you experienced as a result of this matter, and we apologize for the dismay you have experienced. Based on the name, telephone number, and email address you included in your Consumer Affairs post, we found no orders. We looked up your last name and Zip Code, and we did find these items connected to an order placed on February 3, 2020, but the first name, telephone number, and email address are different from the ones you provided. If this person is you, we want to confirm that the delivery-time promise with Standard shipping, which is the delivery method selected for this order, is 14-21 days. Therefore, this order will not be late unless you have not yet received it by February 24, 2020. However, if this is not your order, we invite you to telephone Zenni Optical Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have the order number handy when you call, so the customer service representative can assist you with the status of this order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the Support button found toward the lower right-hand side of every Zenni Optical page, or emailing us, at service@zennioptical.com, putting your order number in the subject line of the email. We trust that providing this information will enable us to resolve this matter to your satisfaction.

Hi, thank you for posting your Zenni review of the lens that did not sit securely in the frame of your eyeglasses. We were sorry to learn of this issue and we apologize for any dismay you experienced as a result. We received and inspected your returned glasses and we found that the lens was cut incorrectly for your frame. We will be happy to remake the glasses for you or provide a 100 percent refund of what you spent on the glasses in the form of store credit to your Zenni Optical account, whichever you prefer. Please telephone Zenni Optical Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with the remake or refund. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the Support button found toward the lower right-hand side of every Zenni Optical page, or emailing us, at service@zennioptical.com, putting your order number in the subject line of the email. We apologize again for the incorrect manufacture of these glasses, and we trust that the options we offered will resolve this matter to your satisfaction. Moreover, as an additional measure of apology for this matter, as well as a gesture of appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the experience you had with the order you placed on January 22, 2020. We are sorry that we could not give you specific information about the status of the order as a result of the mandatory business closures in China, and we apologize for any dissatisfaction you experienced as a result. On February 7, 2020, we accepted the PayPal charge back of $88.52, the full amount you spent on this order, which we canceled. Once again, we are sorry for any dismay you experienced as a result of this matter, and we trust that you have received the refund, which we hope resolves this matter to your satisfaction.

Hi, thank you for posting your Zenni review of the order you placed for three pairs of progressive glasses – one pair of mid-range workspace progressives (stainless steel curved rectangular frame 416321), the other two pairs of standard progressives for a person with a different prescription. We are very sorry to lean that you have found the vision correction to be poor, and we apologize for the disappointment you experienced as a result. You posted your complaint within the 30-day warranty period on this order, which starts the day the glasses are delivered. We do not see the same combination of prescription and pupillary distance (PD) values on any of the previous orders you have placed, so we cannot compare the prescriptions and PDs you entered for this order with those on one or more previous orders. Nevertheless, we invite you to return these glasses to us for an inspection of the prescriptions and PDs, so we can determine whether we made them correctly. If our inspection finds that we did not make these glasses correctly, we can remake them for you for free. If our inspection finds that we made these glasses correctly, we can return them to you or issue one of our two refund options: either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni Optical account, or a 50 percent refund to the PayPal account you used to pay for them. If you would like to return the glasses for an inspection, please telephone Zenni Optical Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the Support button found toward the lower right-hand side of every Zenni Optical page, or emailing us, at service@zennioptical.com, putting your order number in the subject line of the email, and advising that you would like to return these glasses for an inspection. We will email you the return-for-inspection instructions, and in a separate email, a prepaid shipping label to use for return postage. We trust that this will resolve this matter to your satisfaction. Moreover, as an additional measure of apology for this matter, as well as a gesture of appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the shipping issues that affected your most recent order. We were sorry to observe that the U.S. Postal Service website still advises that the glasses were received by the post office on December 23, 2019, wih no subsequent information. Consequently, we apologize that the U.S. Postal Service seems to have lost this order. On January 8, 2020, we remade your order, and we see that the post office confirms it was delivered on January 15, 2020. We hope that you are pleased with these glasses. We are sorry for the dissatisfaction you experienced as a result of our waiting until January 8, 2020, to remake the order, and we again apologize for this matter. Moreover, as an extra measure of apology for this issue, as well as a gesture of appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the time it is taking for you to receive your most recent order. We are sorry that it is taking longer than usual for the glasses to be completed, and we apologize for any dissatisfaction you experienced as a result. We want to advise that, due to mandatory business closures in China, standard delivery will extend to 21-28 days. We apologize again for the dismay this matter causes. In addition, as an extra measure of apology for this issue, as well as a gesture of appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the temple arms breaking off your frame 450014. We were sorry to read that this has been an ongoing issue, and we apologize for any dissatisfaction you experienced as a result. We want to mention that if your frame becomes broken or otherwise damaged in the first 30 days after the glasses are delivered, you may contact us to advise of the problem with the frame. We will send you a free replacement frame, along with extra screws, nose pads, and the screwdriver tool, so that you can use these items when you swap the lenses out of the broken frame and into the new one. We see that you have placed an order for a replacement frame, and the notes indicate that we enclosed these items. As an extra measure of apology for this matter, as well as a gesture of appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the glasses you ordered with the store credit you received after the frame from your previous order broke. We were sorry to learn that one temple arm came off your frame 316212, and we apologize for any dissatisfaction you experienced as a result. We want to confirm that your subsequent order, mostly paid for with the store credit we issued in response to the frame breaking, was placed on December 4, 2019, and delivered on December 18, 2019, according to the U.S. Postal Service website. This order was placed with Priority shipping, which comes with a delivery-time promise of 10-14 days after the date the order is placed. This order was delivered to you on day 14, within the Priority shipping delivery-time promise time frame. We were sorry to read that you are not pleased with the anti-reflective coating on the lenses. If you would like to return the glasses for an inspection, even though you are outside the 30-day warranty period on this order, we can make a customer service exception on your behalf to accept these glasses back for an inspection. If you would like to pursue this option, please telephone Zenni Optical Customer Service at 1-800-211-2105, and anyone who answers will be eager to assist you. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the Support button found toward the lower right-hand side of every Zenni Optical page, or emailing us, at service@zennioptical.com, putting your order number in the subject line of the email, and advising that you would like to return these glasses for an inspection. We will email you the return-for-inspection instructions, and in a separate email, a prepaid shipping label to use for return postage. We trust that this will resolve this matter to your satisfaction. In addition, as an extra measure of apology for this matter, as well as a gesture of appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the photochromic progressive glasses you received. We were sorry to read that the lenses are not darkening as quickly as those of other pairs of photochromic glasses you have had, and that the reading section toward the bottom of the lenses does not seem strong enough. In addition, we were also sorry to read that you are having trouble adjusting the glasses. Consequently, we apologize for any disappointment you experienced as a result. We want to mention that, regarding adjusting the frame, your frame is made out of flexible plastic, which may not retain an adjustment bending the temple tips up or down. However, we want to mention that we have an infographic found toward the middle of the bottom of every page of our website, How to Adjust Your Glasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses. We hope that you find this infographic helpful. In addition, we want to advise that photochromic lenses darken based on how sunny and cold it is outside. Zenni offers four types of photochromic lenses: Zenni photochromic lenses, Zenni Blokz™ Photochromic lenses, Transitions® VII photochromic lenses, and Vision Ease LifeRx® photochromic lenses. You ordered the Zenni photochromic lenses, which darken anywhere from 50-70 percent in bright sunlight. On average, they can take up to a couple of minutes to fully darken. If the lenses are not darkening to this percentage range within this time frame, and especially since you mention issues with the vision through the progressive reading corridor, and insofar as this purchase is within the 30-day warranty period, which starts the day the glasses are delivered, we invite you to contact us if you would like to return the glasses for an inspection of the photochromic feature and the prescription in the lenses. If you would like to pursue this option, please telephone Zenni Optical Customer Service at 1-800-211-2105, and anyone who answers will be eager to assist you. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the Support button found toward the lower right-hand side of every Zenni Optical page, or emailing us, at service@zennioptical.com, putting your order number in the subject line of the email, and advising that you would like to return these glasses for an inspection. We will email you the return-for-inspection instructions, and in a separate email, a prepaid shipping label to use for return postage. We trust that this will resolve this matter to your satisfaction.

Hi, thank you for posting your Zenni review of the glasses you have received. We were sorry to learn that you believe the quality of our glasses has declined, and we apologize for any dissatisfaction you experienced as a result. We welcome your comments about our return policy, and we want you to know that when we review our policies regarding returns and refunds, we incorporate suggestions made by customers, and we have changed some policies based on customer input. As an additional measure of apology for these issues, as well as a gesture of our appreciation of your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the glasses you have received. We are happy to know that you are pleased with the quality of the glasses, but we were sorry to read that you feel the Standard shipping time – 14-21 days from the day the order was placed – is too long. Therefore, we apologize for any disappointment you experienced as a result of this matter. We reviewed the shipping time of your previous order, which was placed on December 18, 2019, and was delivered on December 27, 2019, nine days from the date the order was placed, according to the U.S. Postal Service website, well before the Standard shipping delivery time promise. Ordinarily, we have two faster shipping options: Priority shipping, for $8.45, which comes with a delivery time promise of 10-14 days from the date the order was placed, and Express shipping, for $18.95, which comes with a delivery time promise of seven to 10 days from the date the order was placed. However, as we advise on our website, under the Shipping category under Frequently Asked Questions, due to mandatory business closures in China, Express and Priority shipping are not available, and the delivery time for Standard shipping has been extended to 21-28 days. We apologize for any inconvenience you experience as a result and hope that this information clarifies our shipping times, and that it resolves this matter to your satisfaction. Moreover, as an extra measure of apology for this matter, as well as a gesture of appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of our discontinuation of offering progressive prescriptions in certain aviator frames with triangular lenses, including frame 419012. We were sorry to learn that you are disappointed by this, and we apologize for any dissatisfaction you experienced as a result. The reason we are no longer offering glasses with progressive prescriptions in aviator frames with triangular lenses is that the reading vision occurs toward the bottom of the lenses, close to the wearer’s nose. We received many customer complaints about progressive (and bifocal) prescriptions in this type of frame, and we acknowledged that, because of the shape of the lenses, a portion of the progressive and bifocal reading segment is unavailable as a result. Therefore, we decided to remove certain frames that have this triangular shape from bifocal and progressive prescriptions. We hope that this clarifies why frames of this type are unavailable for bifocal and progressive prescriptions, and we apologize again for any dismay this decision causes. As an additional measure of apology for this matter, as well as a gesture of appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the glasses you received from us. We were very sorry to read that you got eyestrain and headaches when you wore the glasses, and we are sorry for any dissatisfaction you experienced as a result. We were also sorry to read that we declined to offer you a refund of the price of the order to your credit card and instead offered you a full store credit refund as your only refund option. As an additional measure of apology for this matter, as well as a gesture of appreciation for your trying Zenni Optical, we are emailing you an item that we hope you will use on your next order with us, placed with the store credit we issued to your account. We hope that this will resolve this matter to your satisfaction.

Hi, thank you for posting your Zenni review of your experience ordering progressive polarized sunglasses when you had wanted to order photochromic lenses instead. We were sorry to learn that this mistake was made on your order, and we apologize for any dismay you experienced as a result. Insofar as you have placed orders that have included polarized progressive sunglasses and photochromic lenses, we were also sorry that on this order you were confused about this matter. We want to confirm that you may contact us within the first 24 hours after you have placed an order to go over the items in your order to make sure everything is as you want it. We can make any changes to your order within this time period except for adding one or more pairs of glasses. This order was delivered to you on December 13, 2019, and we are sorry to advise that this is outside the 30-day warranty period, which begins the day the glasses are delivered, during which we can accept the glasses back for one of our two refund options: either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni Optical account or a 50 percent refund to the source of payment, in this case a credit card. However, we can make a one-time customer service exception for you to extend this warranty period if you would like to send one or both pairs of progressive polarized sunglasses from this order back to us to receive one of these refund options. If you would like to pursue this, please telephone Zenni Optical Customer Service at 1-800-211-2105, and anyone who answers will be eager to assist you. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the Support button found toward the lower right-hand side of every Zenni Optical page, or emailing us, at service@zennioptical.com, putting your order number in the subject line of the email, and in the body of the email advising of the refund option you prefer. We hope to hear back from you regarding this matter, so that we may resolve it to your satisfaction. Moreover, insofar as you are a good, longtime customer, we are going to email you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the issues you experienced regarding the delayed delivery of your most recent order, causing you to request a refund rather than the remake of the glasses. We are very sorry that we have not yet sent the remade glasses, and we apologize for any dissatisfaction you experienced as a result. We refunded the $9.95 shipping fee for the order on January 10, 2020. We will refund the cost of the glasses, $76.70, very soon. When we do issue this refund, we will email you confirmation of the refund with a transaction number. We hope that this will resolve this matter to your satisfaction. Moreover, as an additional measure of apology for this matter, as well as a gesture of appreciation of your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the shipping time of your most recent order. You are a longtime customer, and we welcome the opportunity to address your concern. We still expect to meet the estimated delivery time frame for your selected shipping method, which is Standard shipping, for $4.95, which comes with a delivery time promise of 14-21 days from the date your order was placed. Your order was placed on January 24, 2020, so today is day 12. We see that you have placed many orders with us, and you have always used the Standard shipping option. We want to confirm that we also have two faster options, Priority shipping, for $8.45, which comes with a 10-14-day delivery time promise, and Express shipping, for $18.95, which comes with a seven-10-day delivery time promise. Unfortunately, these two faster options are temporarily unavailable, and we apologize for any dissatisfaction you experience as a result. In addition, as an extra measure of apology for these matters, as well as a gesture of gratitude for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Thank you for posting your Zenni review of the crooked frame 7815121 you received, and the store credit refund you requested upon the return of the frame. We were very sorry to learn that the frame was crooked, and that we have not yet issued the store credit refund. We want you to know that we have requested that this store credit refund be issued as soon as possible, and we apologize for this delay, as well as for sending you a crooked frame. As an additional measure of apology for this matter, as well as a gesture of appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your very gratifying review of your experience ordering glasses from Zenni. We were delighted to read that you find our prices beat those of the optical retailers you have encountered in Australia, and we are heartened to know that our low prices enable you to keep pairs of Zenni glasses in your car and in many locations in your home. As a gesture of our gratitude for your business and our appreciation of your kind remarks, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the Blokz™ photochromic glasses you received. We were sorry to read that it can take up to 30 minutes for the lenses to turn clear when you are back indoors, and that the blue-blocking property on the lenses does not seem to be working properly. Consequently, we apologize for any dissatisfaction you experienced as a result. Moreover, we were disturbed to read in the chat log of January 24, 2020, that the representative never offered to accept the glasses back for an inspection, since you complained about the functionality of the photochromic and blue-blocking features, and rather simply offered a 100 percent refund of the price of the glasses in the form of store credit. In addition, we see that yesterday you again chatted with our customer service team, and at that time we did offer an inspection of the lenses, but you declined, instead advising that you want a full refund. Insofar as we did not initially offer you an inspection, we are going to honor your request for a full refund, $61.80, when we have received the returned glasses. Since we see that you asked if you could order a pair of glasses without the photochromic feature, we are heartened to know that you still have enough confidence in Zenni to order a pair of glasses with clear lenses. Therefore, as an extra measure of apology for these matters, as well as a gesture of appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical, perhaps for a pair of eyeglasses with clear lenses. If you were to try the Blokz™ lenses again, we want to encourage you to select the blue-light pen along with the glasses, which is free, and which you can use to determine whether the lenses block blue light. We hope that these steps will resolve this matter to your satisfaction.

Hi, thank you for posting your Zenni review of the glasses you received from us. We were sorry to read that you had problems seeing well with the pair of glasses on the original order you placed in August 2019, and the glasses in the remade orders from September and November 2019. Consequently, we apologize for any dissatisfaction you experienced as a result. We noted that we have not received a copy of the prescription you got from the eye doctor, and we emailed you to this effect. After not having received the copy of the eye doctor-provided prescription, when we last telephoned you about this, on November 20, 2019, your telephone’s outgoing message advised that the mailbox was full, and no message could be left. Since we twice made these glasses for you incorrectly, we want to advise that at this point, if you decline another remake, we can offer you a full refund of what you originally spent on this order, $124.80, to the credit card you used to pay for it. However, if you would like to return these glasses for an inspection and also provide a copy of the prescription you received from your eye doctor, we will be happy to email you the return-for-inspection instructions as well as a prepaid shipping label you may use for return postage. If you would like to pursue either the refund or return options, please telephone Zenni Optical Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the Support button found toward the lower right-hand side of every Zenni Optical page, or emailing us, at service@zennioptical.com, and putting your order number in the subject line of the email, attaching the prescription you got from the eye doctor to the email, and advising if you want the remake or refund option. We are eager to hear back from you, so that we may resolve this matter to your satisfaction.

Hi, thank you for posting your Zenni review of the progressive glasses you received and the experience you had during the online chat session with our customer service representative. We were sorry to read that you are unhappy with the vision through the lenses and with the customer service you received during your chat session. We would like to mention that the progressive lenses you have may be wider channel progressives than the freeform style Zenni provides. Our progressives have a reading corridor that is approximately 12-14 millimeters wide, and the progressive segment begins at 5 mm up from the center line of the lens. We invited you to return the glasses with an email providing the refund options and another email providing a return shipping label to use for return postage. Since you mention that you are happy with the single-vision glasses you have received from us, we would like to encourage you to send these progressive glasses back for an inspection. If our inspection finds that we made them incorrectly in any respect, we can remake them for you for free, and we would be happy to make a customer service exception to remake them as single-vision distance glasses, if you would prefer this to a remake of the progressives as another pair of progressives or a store credit refund. If our inspection finds that we made the glasses correctly and you request a refund, the refund option would be $46.76, representing a 50 percent refund of the $93.51 store credit you spent on this order, and a 100 percent store credit refund of the $18.92 you spent using your PayPal account, minus the $8.45 Priority shipping fee, for a store credit refund of $10.47. We are eager to receive the glasses, and if you do desire the inspection, please enclose a note with the glasses advising of this. We very much hope to hear back from you with the return of the glasses and inspection request, so that we may resolve this matter to your satisfaction.

Hi, thank you for posting your Zenni review of the glasses you have not yet received. We are sorry for any dismay you experienced regarding the delivery of your glasses, and we apologize for the dissatisfaction you expressed regarding this matter. The U.S. Postal Service website advises that your glasses are out for delivery today, Monday, January 27, 2020. Today is the 11th day after you placed the order with Standard shipping, for $4.95, which comes with a delivery-time promise of 14-21 days from the date the order was placed. If you do get the glasses today, they will have been delivered well within the promised delivery time. We hope that the glasses are delivered today, and that you are pleased with them. However, if the glasses are not delivered today, please notify us, either by calling Zenni Optical Customer Service, at 1-800-211-2105, or by having an online chat with us by clicking the button labeled Support that can be found toward the lower right-hand side of every Zenni Optical page, or by emailing us, at service@Zennioptical.com, putting your order number in the subject line of the email. If you do not receive the glasses within the 14-21-day delivery time promise, we will remake and resend the order to you as a courtesy. We hope that this will resolve this matter to your satisfaction.

Thank you for posting your Zenni review from 2020, which Consumer Affairs only published on its website today, November 15, 2022.

We were sorry to read your description of your experience when you purchased a frame to replace one you had ordered with prescription lenses.

Since no order number was provided with your review, we looked up your email address and name and Zip Code, and we found no record of any order placed by you.

Therefore, we invite you to reply to this review response with an order number and the email address that is your Zenni username, and we will be able to look up your order, research this matter, and respond to your concern.

We hope to hear back from you, in the additional hope that we may resolve this matter to your satisfaction.

Hi, thank you for posting your Zenni review on the Consumer Affairs website. We were delighted to read that you and your husband, who has a progressive prescription, are happy with the glasses you both have received for many years. It is good to know that you appreciate our low prices and quick delivery. As an additional gesture of gratitude for your comments, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of your order for standard progressives. We are sorry to learn that you were unhappy with these glasses, and we apologize for any dissatisfaction you experienced as a result. We are also sorry that we did not inspect the glasses and email you the inspection results as quickly as you had wanted, and that we did not issue the 100 percent refund of the price of the glasses in the form of store credit as quickly as you had wanted, either, which prompted you to request a 50 percent refund of the price of the glasses instead. We issued this refund to you on January 19, 2020, and emailed you confirmation of this refund with a transaction number. We trust that, since this refund has now been issued, this matter is now resolved to your satisfaction. Nevertheless, as an extra measure of apology for this matter, as well as a gesture of our appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the progressive glasses you received that we were sorry to read did not work well for you, regarding the freeform progressive reading corridor that you felt was too narrow for you to use successfully. Consequently, we apologize for any disappointment you experienced as a result. Insofar as you advised our customer service representative that you could see distances well with these glasses, but that the relatively narrow progressive reading corridor (approximately 12-14 millimeters wide) hampered your intermediate and near vision, we believe that the pupillary distance (PD), to which you refer as ocular distance, is most likely correct, since you would not be able to focus both eyes together well for distance vision, as well as intermediate and near vision, if the PD was incorrect. We were sorry to read that you find that measuring the PD is difficult. We hope that you used our instructions on the website, found in the How to Measure Your PD infographic (https://www.zennioptical.com/measuring-pd-infographic) and the how-to video (https://www.zennioptical.com/c/how-to#howto-measure-pd) at the bottom of every Zenni Optical page. We see an order from April 2018 with a different prescription and the same PD, 63 mm, you entered on this order. We want to mention that you could visit a local optical retailer or a big box store such as a Costco, Target, or Walmart, that has an optical department, and ask them to measure your PD for you. They will most likely do it for you as a courtesy or a small fee. However, since the issue you mention to our representative is the progressive reading corridor, we want to recommend ordering bifocals, which provide distance vision in the larger carrier lens, and near vision in the bifocal segment lens, which, at 28 mm wide, is approximately twice the width of the progressive reading corridor. However, since you asked us to return the glasses after our inspection found that they were made correctly, we want to advise that to use the progressive reading corridor effectively, we recommend pointing your nose at what you are viewing on the computer or reading, rather than moving your eyes from side to side, since there is no vision correction on either side of the progressive reading corridor. We hope that this information is helpful, and that it helps to resolve this matter to your satisfaction. In light of you satisfaction with other aspects of the glasses, if you would like to order a pair of bifocals, or single-vision distance (driving), intermediate (computer), and near (reading) glasses, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the information presented on our website, as well as our refund policy. We are pleased that you had some favorable things to say about Zenni, as well as some critical comments about other aspects of your interactions with us, and we are happy to respond to your concerns. Regarding the size of our frames, we want to advise that under the enlarged picture of every frame on our website, we show the dimensions of each frame element, in millimeters. The frame from your first order, placed in May 2018, is model 109325, a full-rim, acetate tortoiseshell frame. The frame width, the most important measurement that will determine whether the frame will fit you well, is 140 mm, which we consider a large frame. We see no notes in the database record of this order indicating that you had an issue with this frame. Your second order, placed in November 2019, which you contacted us to cancel because an incorrect prescription was entered, has frame 206815, a round, flexible plastic ombre frame, brown on top, clear on the bottom. The frame width is 139 mm, close to that of the first frame you ordered. You again selected this frame on your December 2019 order. We are sorry if a frame width of 139 mm is too wide to fit you well. In addition to disclosing the dimensions of our frames on our website, we also have an infographic, found toward the middle of the bottom of every page on our website, explaining how to measure a pair of eyeglasses that you have now that fits you well, so that you may order a frame with similar dimensions. It is our How to Measure Your Frame Size infographic: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. We hope that you find this infographic useful. Since you mention that you were unaware you would receive store credit for the order you canceled, we want to clarify that if a customer cancels an order within the first 24 hours after the order has been placed, we can fully refund the amount of the purchase to the credit card or other source of payment that was used. However, if a request to cancel an order is made after 24 hours have elapsed but before the glasses are mailed to the customer, we can offer a full refund, including the shipping fee, in the form of store credit to the customer’s Zenni Optical account, which we issued to your account on December 2, 2019. We are sorry if we did not clarify this when you had an online chat with us on December 2, 2019, more than 24 hours after the order had been placed, and after we had manufactured the glasses, but before they left our lab. Therefore, we apologize for any dismay you experienced regarding this matter. In addition, as another measure of apology for this matter and the issue you experienced with the size of the frames you received, as well as a gesture of gratitude for your business and your complimentary remarks, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of one of the pairs of glasses you received on your most recent order. We were sorry to learn that this pair of glasses, either the ones in frame 127923 or the glasses in frame 419012, is not working for you, and we apologize for any dissatisfaction you experienced as a result of this matter. We were also sorry to read that you object to our return policy, which states that if you contact us within the first 30 days after receiving the glasses, and you report that there is an issue with the vision, we will invite you to return the glasses for an inspection. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. If the inspection finds that we made the glasses correctly, or if you decline an inspection and return the glasses for a refund, we can offer one of two refund options: either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni Optical account or a 50 percent refund to the source of payment, in this case a credit card. Since you have been pleased with the glasses you have received from us earlier this year, we hope that you will reconsider your decision to decline the inspection. We also hope that you will contact us, at 1-800-211-2105, or have an online Chat with us by clicking Support on the right-hand side of every Zenni Optical page and advising of your order number. You may also email us, at service@zennioptical.com, and if you choose this contact method, please put your order number in the subject line of the email and advise that you would like to return the glasses for an inspection, or for your refund choice, in the body of the email. We will send you the pertinent return instructions, and in a separate email we will send you a prepaid shipping label you may use for return postage. We very much hope to hear back from you, so that we may inspect the glasses or issue the refund of your choice and, we hope, resolve this matter to your satisfaction.

Hi, thank you for posting your Zenni review of your attempt to order reading glasses. We were sorry to read your comments and we apologize for any dissatisfaction you experienced as a result. We do not see any order placed under the name or email address you included in your review, although we do see the telephone number you provided is connected to orders placed in 2012 and 2013 by someone with a different name, even though the city and state are the same as you indicated in your review. Nevertheless, we want to advise that our single-vision eyeglasses, for reading, intermediate, or distance prescriptions, can be ordered with a $6.95 frame and a free lens. With Standard shipping, for $4.95, this would be an $11.90 order, considerably less than $20.00. We hope that this information is useful for clarifying the prices of eyeglasses we provide.

Hi, thank you for posting your Zenni review of the glasses you received from us. We were sorry to learn that the Cylinder values on the prescription were entered incorrectly as plus on the order when the prescription calls for minus. Consequently, we apologize for any dismay you experienced as a result. Insofar as you requested a full refund, $36.25, to the credit card you used to place this order, we are asking our lab to issue this refund, even though we do not have any indication yet that we have received the returned pairs of glasses that you advised that you returned to us. Nevertheless, you should get an email from our lab later tonight confirming this refund with a transaction number. We trust that this will resolve this matter to your satisfaction.

Hi, thank you for posting your Zenni review of the situation you encountered when you tried to order premium sunglasses frame 112921, which you ordered in August 2018, but this time the website advised that your prescription could not be accommodated by this frame. We were sorry to learn that you were unable to select this frame with your prescription, and we apologize for any dismay you experienced as a result. Insofar as the prescription range that appears under the enlarged picture of the frame on our website includes the Spherical correction for each eye, we were puzzled as well to learn that this frame cannot accommodate this prescription, which we confirmed when we tried to select this frame and entered your prescription and pupillary distance (PD). We were also sorry to read that a customer service representative could not advise why the prescription was rejected for this frame, and we apologize for this matter, as well. Therefore, we are going to ask our lab to email you to advise why you are now unable to order this frame, even though when you selected it on your August 2018 order your prescription shows only a slightly lower Spherical correction for each eye. You should receive an email from our lab later tonight, explaining why your prescription cannot be accommodated by this frame. We trust that this will clarify this matter to your satisfaction. Moreover, as an extra measure of apology for this matter, as well as a gesture of our appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the frames you have ordered from us. We were sorry to read that you have had a hard time ordering glasses in frames that fit you well, and we apologize for any dismay you experienced as a result. In response to a review you posted in June 2019 regarding frames you liked that we have discontinued, we asked our lab to advise of some similar frames. However, on your orders in July, October, and November 2019, we do not see that you selected any of these frames. In fact, we see that the four frames you selected for your May, July, October, and November 2019 orders have very different frame widths: 462819, from your November 2019 order, is 142 millimeters wide. Frame 3216619, from your October 2019 order, has a much narrower frame width, 131 mm. You July order has frame 962811, with a 142 mm frame width. Your May 2019 order has frame 970719, with a 132 mm frame width. Since there are no notes in the database records of any of these orders regarding the sizes of these frames, we do not know whether the narrower frames or the wider frames fit you better. Nevertheless, we want to advise of a tool on our website that is very useful in determining the frame size that will fit you well. It is our How to Measure Your Frame Size infographic, which can be found toward the middle of the bottom of every Zenni Optical page: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. You may use the instructions in this infographic to determine the dimensions of a frame you have now that fits you well and looks good on your face. Then you may shop for a similarly sized frame on our website. It doesn’t have to be an exact match. You have a 2 mm leeway on each frame element, with a 3-4 mm leeway on the temple arms. We hope that this information is useful. In addition, as an extra measure of apology for this matter, as well as a gesture of appreciation of our longtime, strong business relationship, we are emailing you an item that we hope you will use on your next order with Zenni Optical.

Hi, thank you for posting your Zenni review of the glasses you received that you did not realize would have a permanent amber tint on the lenses. We were sorry to read that you did not want sunglasses, and we apologize for any dismay you experienced as a result. We want to confirm that the tint on the lenses would have to have been specifically selected during the order process. You may have thought that you were selecting a photochromic tint, but unfortunately, the tint you selected is permanent. However, you are within the 30-day warranty period on this purchase, which starts the day the glasses are delivered. Therefore, if you would like to return these glasses, we want to confirm that we have two refund options: either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni Optical account, or a 50 percent refund to the PayPal account you used to pay for them. If you select the store credit, you could use the store credit toward the purchase of a new pair of glasses with clear Blokz™ lenses as you did on your June 29, 2019, order. If you would like to pursue one of these options, we invite you to telephone Zenni Optical Customer Service, at 1-800-211-2105, or have an online Chat with us by clicking Support on the right-hand side of every Zenni Optical page and advising of your order number. You may also email us, at service@zennioptical.com, and if you choose this contact method, please put your order number in the subject line of the email and your refund choice in the body of the email. We will send you the pertinent return instructions, and in a separate email we will send you a prepaid shipping label you may use for return postage. We very much hope to hear back from you, so that we may issue the refund of your choice and resolve this matter to your satisfaction.

Hi, thank you for posting your Zenni review of the experience you had placing your most recent order. We were sorry to read that you had difficulty entering your shipping address, and that you were charged multiple times for the order. Consequently, we apologize for any dismay you experienced as a result. We reviewed the database record of your order, and we see only one charge, $29.85. However, if you have confirmation, such as a bank statement, that you were charged more than this for your order, we invite you to telephone Zenni Optical Customer Service, at 1-800-211-2105, or have an online Chat with us (the Chat feature is found on the lower right-hand side of every Zenni Optical page) and advise of your order number. We will review the payment record for your order, and if it shows more charges than one $29.85 charge, we will of course refund any charges we assessed above this amount. We trust that this will resolve this matter to your satisfaction. Moreover, as an additional measure of apology for this matter, as well as a gesture of appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni Optical.