Zenni Optical Reviews

Thank you so much for posting your favorable review of the glasses you received from Zenni. We were happy to read that your satisfaction with the glasses you ordered from us in January 2019 prompted you to place another order with Zenni for another pair of glasses, which you ordered on March 6, 2021. We are heartened to know that you are pleased with the quality of these glasses, as well as with the pair you ordered two years ago. Moreover, we are delighted to know that the first pair cost less than $50.00, the second pair cost less than $60.00, and that you cannot tell the difference between these glasses and the ones you purchased locally for $300.00. We thank you again, Mr. Bennett, for taking the time to share your gratifying comments. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We were happy to read that you had a good experience using our virtual try-on feature to see how the glasses would look on you, and that you selected frames that you confirmed would fit you well on the temple arms and the bridge. Moreover, we were happy to see that the dimensions of the two frames you selected are very close to each other. We are delighted that your very lightweight frame, full-rim, round, flexible-plastic, translucent frame 2018623, with red and white temple arms, feels sturdy, even though its weight is 13 grams. In addition, we were pleased to read that you are satisfied with your other frame, as well, full-rim, cat-eye, flexible-plastic, spring-hinged, animal-print tortoiseshell and beige ombre frame 2030215, which weighs 23 gm. Both frames have 135-millimeter frame widths – the most important measurement to determine whether a frame will fit you well – a bridge of either 17 mm (2030215) or 18 mm (2018623), and temple arms either 140 mm long (2030215) or 142 mm long (2018623). We are heartened that you feel that the inexpensive glasses you ordered from us are comparable to more expensive glasses you have purchased elsewhere, and we thank you again for taking the time to share your favorable comments. At Zenni, we believe that it is a privilege to serve your eyeglasses needs and we hope to do so for many years to come.

Thank you for posting your Zenni review of the glasses you most recently received, single-vision distance glasses, from your March 27, 2021, order, o3753890847, with the same prescription you used on your most recent previous order, o3633534698, placed on February 7, 2021, which you placed for a pair of standard progressive glasses, which included a near-vision reading addition correction (NV-ADD) of +2.25. We were sorry to learn that you could not see well with the glasses from the most recently placed order, and we apologize for any dissatisfaction you experienced as a result. You returned the glasses from the February 7, 2021, order, o3633534698, for a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account. We are also sorry that we do not see any indication in the database record of this order that we asked you to confirm that you entered the prescription correctly with a copy of the prescription that you received from your eye doctor. Regarding the return of the glasses from o3753890847, we want to advise that, insofar as this order was paid for with a combination of store credit and a credit card, if you want to return these glasses for a refund, the available refund option is a 50 percent refund of the amount you spent on this order with your store credit to the credit card you used to pay for part of the order, and a 100 percent refund of the amount you spent with the credit card in the form of store credit to your Zenni account, minus the $4.95 Standard shipping fee, which we do not refund in a situation such as this. However, we want to strongly recommend that you contact us to obtain instructions to return the glasses to us for an inspection, instead of returning the glasses for a refund. We do not see any indication that, when you contacted us about the standard progressive glasses on the February 7, 2021, order that we asked you to provide a copy of the prescription to confirm that you entered it correctly, and we apologize for this lapse in service. You used the same pupillary distance value, 65 millimeters, on all orders you placed. If you had confirmed that you entered the prescription and PD correctly on the February 7, 2021, order, o3633534698, we would have invited you to return those glasses for an inspection, and if our inspection had found any manufacturing errors on the glasses, we could have remade them for you for free. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, to request an inspection of the glasses from the March 27, 2021, order, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. You may also confirm that you used this PD for eyeglasses with which you could see well. (We do not see any notes in the database record of your August 13, 2019, order, o2059119810, indicating you had any issues with these glasses, which were ordered with a PD of 65 mm.) If you confirm that you also entered the prescription correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue the previously outlined refund option that is available when an order is paid for with a combination of store credit and a credit card. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and please attach a copy of the prescription in the body of the email. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection, and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to offer the refund option we outlined. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the experience you have had with our customer service team regarding issues we were sorry to read you have had with your glasses. Consequently, we apologize for any disappointment you experienced with the size of the frames you have selected, insofar as you advise that this is the primary issue you have experienced. Nevertheless, we are gratified to read your comments about the customer service you have received from us. Regarding the size of the frames, we see that you have a strong farsighted prescription, which results in thicker lenses than lenses of someone with a milder prescription. Nevertheless, there are things you can do when you select frames to mitigate the thickness of the lenses. We were happy to see that you have recently selected high-index lenses, in the 1.67 and 1.74 index, which should reduce the thickness of the lenses. However, we also want to mention another factor that contributes to the thickness of the lens: the lens width. We want to advise that lens widths below 50 millimeters, preferably lens widths between 45-48 mm, will help to reduce the thickness of the lenses. A review of the frames you have recently selected, which have frame widths between 129 and 138 mm, are frame widths that can support lenses narrower than 50 mm. The frame from your most recent order, full-rim, rectangular, flexible-plastic, black frame 243621, has a frame width of 129 millimeters, a lens width of 51 mm, a bridge of 16 mm, and temple arms 145 mm long. The frame from your most recent order prior to this one, o3022926420, placed on June 3, 2020, has full-rim, rectangular, plastic, translucent cream-colored frame 125423, which has a frame width of 138 mm, a lens width of 53 mm, a bridge of 18 mm, and temple arms 142 mm long. Frame widths of 129 and 138 mm, or something in between, whichever frame width fits you better, can support lens widths lower than 50 mm. We recommend that you peruse the lens widths of the frames you consider selecting next. In addition, regarding frame sizes, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we thank you again for posting your very kind review.

Thank you for posting your very gratifying Zenni review of your first experience ordering eyeglasses from us. We were sorry to learn that there were issues with the two pairs of glasses you selected, but it was good to know that our customer service team assisted you regarding the prescription in the new glasses. You advised our customer service representative that one of the frames did not fit you well, and that for this pair of glasses you wanted one of the refund options we offered – the 100 percent refund of the price of the glasses in the form of store credit to your Zenni account, which we issued on March 22, 2021. However, for the other pair of glasses, insofar as our inspection found that these glasses were made correctly and we described how to adjust to a pair of glasses with a new prescription, we were happy to see that you requested that we return these glasses, so you can give them a little more time to see if you can adjust to the new prescription and see well with them. Nevertheless, we want to confirm that if you decide that, after trying them for a few days, you still cannot see well with them, we can issue either the 100 percent store credit refund or the 50 percent refund of the price of the glasses to the credit card you used to pay for the order, and you will not have to return the glasses again to obtain the refund option you choose; simply tell the customer service representative that we advised that we will issue the refund of your choice without requiring you to return the glasses again. Moreover, insofar as you mentioned that the frame for which you requested the 100 percent store credit refund was too small to fit you well, we want to confirm that this full-rim, square, acetate, spring-hinged, emerald-and-copper-colored ombre frame, model 4429324, has a frame width of 127 millimeters, a bridge of 20 mm, and temple arms 143 mm long. The other frame on the order, which you requested be returned, is full-rim, round, acetate, translucent purple frame 662817, with a frame width of 134 mm, a bridge of 16 mm, and temple arms 138 mm long. Since these two frames have disparate frame widths, and since the frame width is the most important measurement to determine whether the frame will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, we hope that when you receive the returned frame 662817 you find that you can see well with these glasses, and we thank you again for posting your very gracious review.

Thank you for posting your Zenni review of the glasses you most recently received. We were sorry to read that you could not see well through the reading portion of the standard progressive glasses you ordered, and we apologize for any dissatisfaction you experienced as a result. First, we want to clarify that you did not order bifocal glasses on this order, or on any of the four orders for prescription eyeglasses you placed with Zenni since May 2013. Each order has two pairs of glasses, and each pair of glasses is a pair of progressive glasses, which has three focal fields – distance (driving), intermediate (computer), and near (reading) vision, with no visible line separating these three focal fields. Bifocals have two focal fields, distance and reading, with the reading section in a bifocal segment lens separated from the distance-vision lens with a noticeable line. Each one of the eight pairs of glasses on these four orders has a different pupillary distance (PD) and a different prescription, except for the two pairs of glasses on your May 27, 2018, order, o1349948697, which have different prescriptions but the same PD, and the two pairs of glasses on your September 18, 2016, order, o643624485, which have the same prescription but different PDs. However, since neither prescription on the most recently placed order matches any of the prescriptions on the previous orders, we do not know which pair of glasses on the order you most recently placed is yours. Nevertheless, since the May 27, 2018, order is the most recent previous order you placed, we understand that prescriptions can change over the course of almost three years. The two frames on the most recent order, o3678004869, are full-rim, cat-eye, mixed-material, spring-hinged, brown frame 7812915, with gold temple arms and a blue interior, and full-rim, square, acetate, spring-hinged, black frame 4448421, with gray accents. Since cat-eye frames are typically selected by and for women and girls, we surmise that your glasses are the ones in frame 4448421. Insofar as we see no notes in the database records of any of the previous orders you have placed, all for progressive glasses, as we noted, and we have always made our progressives the same way, in the free form style, with a progressive reading corridor that is approximately 12-14 millimeters wide, apparently the relative narrowness of the progressive reading corridor has not previously been an issue. The U.S. Postal Service advises that this order was delivered to you on March 8, 2021, which means that this order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you so much for posting your very heartening Zenni review of your experience ordering eyeglasses from us and recommending Zenni glasses to friends, coworkers, and even strangers. It was wonderful to read that you are very happy with the quality, styles, and prices of the glasses you have ordered from us. We thank you again for taking the time to share your gratifying remarks. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying Zenni review of the first pair of glasses you purchased from us. We are delighted to know that you are pleased with the half-rim purple frame you selected, model 414317, and that our Blokz® blue-light-blocking feature is effective in reducing headaches. We thank you again for taking the time to post your heartening remarks. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of our selection of inexpensive frames in the styles you like. You are a longtime, valued customer, and we were sorry to read that are disappointed in our inexpensive frame selection. Nevertheless, we are grateful that you made your feelings known, and we want you to know that we will forward your comments to our Merchandising team, so that they will be aware of your desire for more inexpensive frames in the styles you like. We will encourage them to peruse the orders you have placed to see the frames you like – which appear to be large, full-rim frames in tortoiseshell or solid colors – and to stock more inexpensive frames in those categories. We thank you again for posting your review and for our longtime business relationship, and we hope that we will be able to satisfy your desire by adding more frames to our inventory in the categories you like.

Thank you for posting your very gratifying review of your experience being a longtime Zenni customer. We were delighted to read that, in the years since you placed your first order with us, in July 2011, you have placed six more orders, most recently on March 3, 2021, and that you are happy with all the glasses you have purchased. We are heartened to know that glasses you have purchased as long ago as 10 years are still in good condition. Moreover, it was good to read that you appreciate the low price of our glasses, the virtual try-on feature that enables you to upload your photo and see how the glasses will look on your face, our generic photochromic (light-sensitive, auto-tinting) and Transitions® lenses, as well as our Blokz® blue-light-blocking feature, and that at one time or another you have ordered glasses with all these items. Ms. Atti, we thank you again for sharing your complimentary remarks. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the glasses you have ordered from us. We were sorry to read that you could not see well with two of the pairs of glasses, and we apologize for any dismay you experienced as a result. The reason that you could not enter your dual pupillary distance (PD), right eye (OD) 30 millimeters and left eye (OS) 31.5 mm, on the order you placed with us on February 13, 2021, order o3580256098, is that the frame you selected, full-rim, rectangular, plastic, gray frame 264912, has a PD range of 61-74 mm. Since your OD PD value is 30 mm, as indicated on the first order you placed with us, o1932925011, on July 11, 2019, for which you entered your dual PD, we want to confirm that, to determine whether a frame’s PD range (expressed as a single PD at the lower left-hand corner of the Zenni page with the enlarged picture of the frame, under SPECIFICATIONS) will accommodate a customer’s PD, the customer can double each eye's individual PD to see if the double PD value is within the range the frame accommodates. We want to confirm that doubling your OD PD value, 30 mm, results in 60 mm, 1 mm lower than the frame 264912 accommodates. You entered a single PD of 62 mm on this order, o3580256098, and we were sorry to read that you could not see well with these glasses. In addition, we see that on the first order you placed, o1932925011, for which you selected full-rim, rectangular, flexible-plastic, gray and black tortoiseshell frame 244631, this frame has a PD range of 60-75 mm, so it could accommodate your dual PD. You entered this dual PD on this first order, but you entered a different prescription, with minus values in the Spheres and Cylinders. On the most recent order you placed, o3688346040, on March 15, 2021, you selected this same frame, 264912, that you selected for the previous order, o3580256098, and you entered your dual PD, with which our website confirmed we could process your glasses in this frame with this PD, for an extra strength charge of $14.00. The U.S. Postal Service website confirms that these glasses were delivered to you on March 29, 2021, and we hope that you can see well with them. However, if you have any issues with these glasses, we want to confirm that this order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can issue the refund option that is available for orders paid for entirely with store credit – a 50 percent refund to the credit card that was used to pay for the previous order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 50 percent refund to the credit card you used to pay for the previous order. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you so much for posting your very gratifying review of your experience ordering glasses for yourself and your kids from Zenni. We are delighted to know that you are pleased with the quality and prices of the glasses you have ordered, and we thank you again for taking the time to post your heartening review. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the glasses from the two orders you placed with us. We were happy to read that you like the frames you selected and the order process, but we were sorry to read that the eyeglasses from both orders were problematic, and that you feel the return process is too complicated. Consequently, we apologize for any dismay you experienced as a result. First, we want to clarify that you did not order bifocals, which are glasses with two focal fields, distance and near vision, with a noticeable line on the lenses separating the two focal fields. There was a pair of bifocals on the first order you placed, o3368362112, on November 24, 2020, but these glasses were not ordered based on the prescription you provided, and you did not refer to these glasses in your communication with us, so we believe that these glasses were ordered for someone else. The glasses on this order with the prescription that matched the prescription you received from your eye doctor and provided to us, which we uploaded to the database record of this order, were ordered as mid-range workspace progressives, with a 1.61 high-index progressive lens and our Blokz™ blue-light-blocking feature. Mid-range workspace progressives are designed to provide good vision up to approximately 10 feet away. The prescription uploaded to the database record of this order also included a note from the eye doctor advising that this prescription is a partial prescription and referring to other plus corrections, the functionality of which was not clarified. Nevertheless, we want to confirm that, unlike bifocals, progressive glasses have no line separating the focal fields on the lenses. You returned these midrange workspace progressive glasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account. You used this store credit toward the purchase of another pair of progressive glasses, in order o3504147904, on February 17, 2021. This time you selected standard progressive glasses, which provide distance (driving), intermediate (computer), and near (reading) vision in the lenses, with no visible line separating these three focal fields. The lens you chose for these glasses was the 1.61 high-index progressive lens with a photochromic (sunlight-sensitive auto-tinting) feature in amber. We were sorry to learn that you could not see well with these glasses, and you provided another prescription copy, which was different from the prescription you provided for your glasses from o3368362112, but which matched what you entered for the standard progressive glasses in order o3504147904. The single pupillary distance (PD) you used for this order, 66 millimeters, was also different from the dual PD you used on your glasses from order o3368362112, 32 (right eye) and 33 (left eye), but you confirmed that your eye doctor provided the PD of 66 mm. You returned these glasses to us for an inspection. We have received the glasses, and we will inspect them soon. When we do, we will email you the inspection results. If our inspection finds any manufacturing errors on the glasses, we can offer to remake them for you for free. If our inspection finds no errors, we can return the glasses to you or, since this order was paid for using a combination of the store credit we issued upon the return of the previous pair of glasses and a credit card, we can issue a 50 percent refund to the credit card of the amount of store credit you used toward the payment of these glasses, and a 100 percent refund in the form of store credit of the amount you spent using the credit card, minus the $4.95 Standard shipping fee, which we do not refund in a situation such as this. We hope that when we inspect these glasses and email you the inspection results, we will be able to resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the shipping time of your most recent order for glasses for your daughter. We were very sorry to read about your daughter’s challenges, and we apologize for any dismay you and she experienced due to the lengthy delivery time of your most recent order for glasses for your daughter, which was 29 days, considerably past the 14-21-day delivery-time promise for Standard shipping to U.S. locations. Therefore, we are going to ask our lab to refund the $4.95 Standard shipping fee to the PayPal account you used to pay for the glasses. You should receive an email from our lab later tonight, confirming this $4.95 Standard shipping refund to your PayPal account with a transaction number. Moreover, as an additional measure of apology for the late delivery, as well as a gesture of appreciation for your business, we are emailing you an item that we hope you will use on your next order with us. We hope that this item provides a measure of amelioration for the late delivery and expresses our gratitude for you being a Zenni customer.

Thank you for posting your gratifying review of your experience ordering single-vision and progressive eyeglasses from Zenni. We were happy to read that you are satisfied with the prices of our glasses and that you were pleased with your vision through the lenses of the single-vision glasses you selected on your first order. Then, based on your satisfaction with those glasses, you ordered progressive glasses, with which we were also happy to read you are satisfied. We want to confirm that all Zenni lenses come with free UV protection and a free anti-scratch coating. What you referred to that you ordered is our standard anti-reflective coating, for $4.95, which helps reduce glare on the lenses from external light sources. Nevertheless, we were sorry to read that you found it difficult to use the virtual try-on feature to find frames that will fit you well. The frames you selected on your five orders with us range in frame-width sizes (the frame width is the most important measurement to determine whether the glasses will fit you) from 131 millimeters to 139 mm, and although this is a wide range of frame widths, we do not see any notes in the database records of any of the orders you placed with us indicating that you contacted us to return any of these frames due to a size issue. These are the five frames you selected on your five orders with us: Your first order, o2522462491, placed on February 15, 2020, was for full-rim, rectangular, flexible-plastic, black frame 2018921, with a frame width of 137 mm. On your second order, o2663998952, placed on March 25, 2020, you initially selected full-rim, round, plastic, tortoiseshell frame 127425 with a frame width of 131 mm, but when you received an advertisement for another Zenni frame, 600012, you requested that the frame be changed to this full-rim, round, acetate, spring-hinged, gray-and-clear ombre frame, with a frame width of 139 mm. Your next order, o2724279340, was placed on April 14, 2020, for progressive sunglasses in full-rim, round, acetate, spring-hinged, tortoiseshell frame 4412725, with a frame width of 134 mm. Your next order, o2786822319, also for progressive glasses, was placed on April 28, 2020, for full-rim, round, acetate, tortoiseshell frame 101235, with a frame width of 131 mm. Your most recent order, o3638678364, placed on February 9, 2021, has the same pupillary distance (PD) as the previous four orders, but a different single-vision prescription, and for this order you selected full-rim, square, plastic, brown frame 126215 with a frame width of 137 mm. We hope that this information about the frame widths of these frames will be helpful when you place your next order. In addition, we want to advise of a feature found toward the middle of the bottom of every page of our website, our How to Measure Your Frame Size infographic: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. However, if one or more of the frames you have selected fit you well, you may peruse the dimensions of these frames on our website, under the enlarged picture of the frame, under Details, and select a frame that has dimensions that are close to those of this or these frames. We thank you again for posting your favorable review, and we hope that this information is helpful.

Thank you for posting your Zenni review of the glasses you most recently ordered. We were sorry to learn that you inadvertently entered an incorrect prescription for the order you placed on February 3, 2021, and we apologize for any dismay you experienced as a result. It was good to read that you caught this error before we mailed the glasses to you, and when you contacted us about this, on February 5, 2021, we canceled the order and issued a full refund of what you spent on it in the form of store credit to your Zenni account. We want to advise that, had you contacted us within the first 24 hours after you placed the order, we could have issued a full refund to the credit card you used to pay for it. Nevertheless, we are happy that you caught the error, placed the order again, on February 7, 2021, with the correct prescription, and paid for it using the store credit we had issued upon canceling the previous order. Of course, we were disappointed to read that although you found that our website was easy to navigate, you had some difficulty using the virtual try-on feature, and we also apologize for this matter. Nevertheless, we are pleased that you are happy with the frame you selected, and along with the virtual try-on feature, we have other information on our website that helps customers order frames that should fit them well. This information can be accessed in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-millimeter leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we thank you again for posting your review.

Thank you for posting your Zenni review of the glasses you have received from us. We were gratified to read that you appreciate our prices, our inventory, and the ease of ordering glasses on our website. However, we were sorry to read that the glasses you most recently selected, in full-rim, round, mixed-material, spring-hinged, gold frame 450114, was too small to fit you well, although it is good to know that you were pleased with the quality of these glasses. As stated under the enlarged picture of the frame, under Details, frame 450114 has a frame width of 137 millimeters, a bridge (the part that goes over your nose) of 28 mm, and temple arms 141 mm long. Your most recent previous order, o3548778263, placed on January 5, 2021, includes two frames – full-rim, square, acetate, tortoiseshell frame 445525, with a frame width of 140 mm, a bridge of 18 mm, and temple arms 152 mm long, and full-rim, square, plastic, translucent-smoke-colored frame 124112, with a frame width of 142 mm, a bridge of 20 mm, and temple arms 150 mm long. You selected this same frame on your October 26, 2019, order, o2270817950, but in a different color, teal (124116). We hope that these larger frames fit you well, and if they did, we recommend that you peruse the full dimensions of these frames under the enlarged pictures of these frames, and on subsequent orders select other frames with similar dimensions – within 2 mm on each frame element except the temple arms, which have a 3-4 mm leeway. You posted this review within the 30-day warranty period of your order o3629246189, which starts the day the glasses are delivered, which was March 2, 2021, according to the U.S. Postal Service website. We were also sorry to read that you were unaware of our return policy, which offers two refund options upon the return of the glasses – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the Apple Pay account you used to pay for the glasses. If you choose the 100 percent store credit refund, you may use the store credit toward the purchase of a new pair of glasses in a frame that will fit you well. For more information to help you determine the frame size you need for a frame to fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-millimeter leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. In addition, to obtain instructions to return these glasses for one of the previously outlined refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you by emailing you instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may receive these returned glasses, issue the refund you select, and if you choose the 100 percent store credit refund, we hope that you will use the store credit toward the purchase of another pair of glasses in a frame that will fit you well, which we hope will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your experience ordering glasses for your daughter with an incorrect prescription. We accept what customers enter on their orders, and the only time we will contact a customer about a prescription is if the prescription is something that cannot be made by us, for example, a prescription with one plus Cylinder for one eye and one minus Cylinder for the other eye. If you were to return the glasses from order o3616443531 for a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account, we will be happy to apply this amount to the subsequent order you placed, o3708155816, which we were happy to see was ordered with the correct prescription. We see that we emailed you a prepaid mailing label to use to return the glasses from o3616443531, and when we receive these returned glasses, we will be happy to apply the $53.46 store credit as a refund for what you spent on the subsequent order, $51.85, and you will have $1.61 left over in store credit. We are eager to receive these returned glasses, so that we may refund what you spent on the subsequent purchase and, we hope, resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the quality of the eyeglasses you received from us, and the shipping time of the order. We were happy to read that you are satisfied with the glasses, but we were sorry to read that you were disappointed in the time it to you to receive them. Consequently, we apologize for any dismay you experienced as a result. Your order was placed on February 2, 2021, and according to the U.S. Postal Service, it was delivered to you on February 18, 2021, within the 14-21-day delivery-time promise for standard shipping to U.S. locations. Nevertheless, we want to confirm that we have resumed offering Express shipping to U.S. residences, which costs $18.95 and comes with a delivery-time promise of eight-12 days from the date the order was placed. We hope that on your next order, you will select Express shipping and if you do, you should receive the glasses no later than 12 days after you place the order. We hope that this information is useful, and we thank you again for posting your review.

Thank you so much Ms. Janet, for posting your enormously gratifying review of your experience buying glasses from Zenni. We were heartened to read your complimentary remarks about the frames and lenses, our prices, and the customer service you have received from us. Insofar as you have placed several orders with us since December 2020, we want to additionally express our gratitude for your taking the time to post your favorable comments by emailing you an item that we hope you will use on your next order with us. We thank you again, Ms. Janet, for your generous review. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the eyeglasses order you placed with us. We were sorry to read that you dislike the appearance and fit of the frames you selected, and that you were unable to get answers to your questions when you telephoned Zenni Customer Service. We were also sorry to read that you did not get a return call from a supervisor, which we advised you would get by the end of the day. Consequently, we apologize for any dissatisfaction you experienced as a result. However, we see notes in the database record of the order indicating that a supervisor did telephone you yesterday, March 1, 2021, but the notes state that the telephone rang with no one picking up and no opportunity to leave a voicemail message. However, we see that today, March 2, 2021, the supervisor telephoned you twice and each time left voicemail messages. We also see that today you had an online chat with us, and that during this chat session you confirmed that you would like to return the two pairs of glasses on this order for a 100 percent refund of their price in the form of store credit to your Zenni account. We emailed you the instructions to return the glasses to us for the 100 percent refund of the price of the glasses in the form of store credit to your Zenni account, and we also emailed you a prepaid mailing label to use for return postage. Insofar as you advised that using the virtual try-on feature on our website did not result in frames that fit you well, and we are very sorry about this matter, too. Therefore, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-millimeter leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. In addition, insofar as you mentioned the shipping time of your order, we looked up the shipping time and found that this order, placed on February 6, 2021, was delivered to you on February 28, 2021, 22 days after you placed it, one day past the 14-21-day delivery-time promise for Standard shipping to U.S. residences. Therefore, we are going to ask our lab to issue a $4.95 Standard shipping fee refund to the credit card you used to pay for this order. You should receive an email from our lab later tonight, confirming this $4.95 Standard shipping fee refund with a transaction number. We trust that this refund will resolve this matter to your satisfaction, and we hope that the links we provided will help you select frames that you like and that will fit you better, when you use your store credit toward your next Zenni purchase.

Thank you for posting your very gratifying review of your experience purchasing your second pair of glasses from us. We are happy to know that you are satisfied with the glasses, that they match your expectation, and that the virtual try-on feature worked well and resulted in glasses looked just like they did on the virtual try-on picture on our website. We are delighted that you are happy with this eyeglasses order, and we expect that you are happy with the previous order you placed, on January 28, 2021. Mr. Price, we are grateful that you took the time to share your favorable comments on your eyeglasses order. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the rimless glasses we remade for you, which we were sorry to learn broke, as did the first pair you had ordered. Consequently, we apologize for any disappointment you experienced as a result. Nevertheless, if you would like to return these broken remade glasses to us, we can offer you one of our two refund options upon the return of the remade pair of glasses – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the original pair. If you select the 100 percent store credit refund option, and you plan to use the store credit toward the payment of a new pair of glasses, we want to respectfully recommend that you select a full-rim acetate frame on your next order, which would not be as delicate as a rimless frame. If you would like to pursue the option to receive one of these refunds, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your experience ordering your most recent pair of glasses, which we were sorry to read that when you had selected a photochromic gray lens and the website asked you for the tint color, and you answered gray, the website overrode your original photochromic gray selection and instead put a permanent gray sunglasses tint on the lenses. Consequently, we apologize for any dissatisfaction you experienced as a result. We welcome your description of this incident, and we believe that your point is well-taken. Therefore, we are going to pass your comment along to our website developers, so that when they next update our website, they will be advised that when a photochromic tint is selected, this choice should not be overridden without the customer confirming that they want to change the tint from photochromic to permanent. We are heartened to know that you advised our customer service representative that you are going to keep the sunglasses and order another pair with the photochromic tint. Therefore, as an additional measure of apology for the issue you experienced, as well as a gesture of our appreciation for your business, we are emailing you an item that we hope you will use on your next order with Zenni.

Thank you for posting your Zenni review. We were sorry to read that you are dissatisfied with our return policy, and we apologize for any dismay you experienced as a result. You advise that this is the second order you placed with Zenni, but a review of your account shows that the other order you placed, on July 9, 2016, was for one pair of progressive glasses, not two orders for frames-only, and there are no notes in the database record of this order indicating that you had any issue with these glasses nor that they were returned. Your most recent order, placed on January 25, 2021, was for one pair of nonprescription glasses in full-rim, square, acetate, blue frame 449416. The notes in the database record of this order indicate that you did not like the look of this frame, so you returned the glasses to us for one of the two refund options we offer – a 50 percent refund of the price of the glasses to the credit card you used to pay for them. We were also sorry to see that you chose this refund option rather than a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account, which you could have used toward the payment of another pair of glasses in a frame you would prefer. We would like to clarify that these glasses cost $25.95, and to represent the 10 percent discount we were also sorry to learn you were not able to use the promo code to receive, we refunded this amount, $2.60, to your credit card on January 26, 2021, which is 10 percent of $25.90, rounded up. Therefore, $25.95 minus $2.60 is $23.35, and half of $23.35 is $11.675, rounded up to $11.68, the amount we refunded to your credit card yesterday, February 18, 2021. We trust that this clarifies the refund to your satisfaction. Unfortunately, we will not be able to act upon your request to be removed from any further texts, messages, and emails from Zenni. However, you may request to be removed by clicking Unsubscribe, found toward the bottom of any email you have received from us, and request that you be unsubscribed. If you want to delete your Zenni account, please email our lab, at service@zennioptical.com, and ask them to delete you as a customer. We see that you have used at least two emails as Zenni usernames, so please ask our lab to delete every email address you have used as Zenni usernames. We hope that this will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the glasses you received in full-rim, square, acetate, spring-hinged, gray tortoiseshell frame 106231, which we were sorry to read does not match the picture of the frame on our website. Consequently, we apologize for any dissatisfaction you experienced as a result. Moreover, although we did not clarify this in the exchange you had with our customer service representative, we want to confirm that you will not have to pay to return the glasses to us, if you choose to return them for one of the refund options of which we advised. When a customer in the U.S. wants to return eyeglasses, we email them a prepaid mailing label to use for return postage. We very much understand your complaint, since you were expecting the frame to match the website picture. Nevertheless, we also want to confirm that the tortoiseshell patterns can vary from how the frame is depicted on the website. The picture you provided of the frame as you received it shows that there are fewer instances of gray on the frame than are shown on the frame on our website picture. Nevertheless, we want to advise that, insofar as this order is within its 30-day warranty period, which starts the day the glasses are delivered, during this warranty period we can send a customer a free replacement frame if they have an issue with the frame they received. Therefore, we will ask our lab to research our inventory to find a frame 106231 that matches the appearance of the frame on the website, and send this free replacement frame to you, so that you may swap the lenses from the frame 106231 you received into the frame the lab sends you. Here is a how-to video, found toward the middle of the bottom of every page of our website, which explains How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. If you would like a customer service representative to talk you through the lens-replacement process when you are ready to install the lenses in the replacement frame, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you in this process. Of course, if when you receive the replacement frame and confirm that it matches the appearance of the frame as it is depicted on our website, if you would prefer that we install the lenses in the replacement frame, you may send the replacement frame and lenses back to us, and we will install the lenses in the replacement frame. However, if after we have requested that our lab find and send you a replacement frame 106231 that matches the appearance of the frame on our website, our lab emails you to advise that, unfortunately, they cannot find a frame in our inventory that matches the appearance of the frame on our website, you still may advise that you would like to return the glasses for one of the outlined refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses. Mr. Weil, we thank you again for posting your review, and we hope that our lab emails you with the good news that they are sending you a free replacement frame 106231 that matches the appearance of the frame on the website picture, and that this resolves this matter to your satisfaction.

Thank you for posting your Zenni review of your son’s glasses in full-rim, rectangular, acetate, spring-hinged black frame 667521 with red and green temple arms breaking, and of the terrible response by our customer service representative when you telephoned Zenni Customer Service to report that the frame broke. We were sorry to learn that your son’s frame broke, and we apologize for any dissatisfaction you experienced as a result. We were also very sorry to hear the response by our customer service representative, when we listened to the telephone call you had with this individual. As we advised in our voicemail message to you, which we left after we listened to this call and heard the appallingly incorrect response, our representative did not follow Zenni policy in this instance, and we profusely apologize for this, as well. When a customer contacts us during an order’s 30-day warranty period, which starts the day the glasses are delivered, to report a problem with a frame, it is our policy to offer to send the customer a free replacement frame, and email the customer the link to the relevant how-to video, in this case, How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. Your son’s glasses were delivered on February 2, 2021, according to the U.S. Postal Service website, and you telephoned us one week later, on February 9, 2021. We deeply regret that our representative never offered to send you a free replacement frame and instead advised that you would have to return the glasses for a store credit, which you could use to pay for another order for eyeglasses for your son. We understand that this response angered you, justifiably. Therefore, we are asking our lab to send you a free replacement frame 667521, and if you would like us to walk you through the lens-replacement process when you receive the replacement frame and are ready to swap the lenses into the new frame, please telephone us, at 1-800-211-2105, and anyone who answers will be eager to assist you. Moreover, as an additional measure of amelioration for your son’s frame breaking and for the substandard customer service you received, we are also emailing you an item that we hope you will use on your next order with Zenni. We thank you again for posting your review, Ms. Morningstar, which has given us an opportunity to review this matter, and we hope, resolve it to your satisfaction when you receive the free replacement frame 667521.

Thank you for posting your Zenni review of the glasses you recently ordered. We were sorry to read that the glasses arrived later than usual and that they broke quickly. Consequently, we apologize for any dissatisfaction you experienced as a result. Since you refer to the glasses being made in China, we want to confirm that more than 90 percent of all glasses ordered anywhere are made in China. Nevertheless, unfortunately, we could not find any record of this order in our customer service database. The most recent order we found that was placed by you is from January 30, 2020, and the email address that is the Zenni username on this order is different from the email address you included in your review. Therefore, please reply to this response with the order number that refers to the eyeglasses order that is the subject of your review, and we will be happy to look up this order and respond. We look forward to hearing back from you, so that we may address this matter and, we hope, resolve it to your satisfaction.

Thank you for posting your Zenni review of your experience ordering eyeglasses from us. It was good to read that you found the ordering process easy, and that you like the quality of the glasses. However, we were sorry to read that the prescription does not seem correct, and we apologize for any dismay you experienced as a result. We do not see any previous order you have placed with us, so we cannot compare the pupillary distance (PD) and prescription you used on this order with those on a previous order that contained glasses with which you could see well. Nevertheless, this order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the two pairs of glasses you most recently ordered. It was good to read that your glasses are fine, but we were sorry to learn that the glasses you ordered for your husband are not working for him. Consequently, we apologize for any dissatisfaction you and he experienced as a result. This order, which was delivered to you on December 24, 2020, is a little outside its 30-day warranty period, which starts the day the glasses were delivered. Nevertheless, we will make a customer service exception to extend this warranty period for you. You used the same PD value, 54 millimeters, for both pairs of glasses on this order, including the one we believe was the pair of glasses you ordered for your husband, full-rim, square, plastic, blue frame 126016. We would not expect that your husband’s PD would be the same as yours, 54 mm, which would be an unusually narrow PD for a man. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have the copy of your husband’s prescription that you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD value of 54 mm correctly for your husband’s glasses, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for your husband for free. However, if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach copies of the prescriptions. If the PD is not on the prescription, please advise how it was obtained. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you so much, Ms. Renee, for posting your complimentary Zenni review of the glasses you have most recently received, as well as expressing favorable comments about all five pairs of glasses you have ordered from us since your first order, placed on December 6, 2018. We perused your orders and saw that each of them was placed with a $6.95 frame and a free single-vision lens, which made the total of each order, with the $4.95 Standard shipping fee, $11.90, the least amount a customer can spend on a pair of glasses ordered from us. Ms. Renee, you are the customer we had in mind when Zenni was first established to enable customers to order high-quality, stylish eyeglasses for extremely low prices. We are delighted to know that you are happy with the frame you selected on your most recent order, full-rim, square, plastic, translucent mist-colored frame 126012, that the prescription is accurate, that the glasses were easy to order, and the shipment was fast. We thank you again, Ms. Renee, for posting your gratifying review. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the ease of the ordering process and the assistance you received from our customer service representative regarding items on your prescription with which you were unfamiliar. We were sorry to learn that your eye doctor wrote out your prescription the way it would be understood by an optician, although when you are ordering glasses online, you in some respects become your own optician, insofar as you must read the prescription and enter the prescription and pupillary distance (PD) values correctly on our website. Therefore, we apologize for any confusion you experienced regarding the letters on the prescription. Insofar as you did not upload your prescription to the database record of your order, we do not see what the eye doctor wrote in the field for the left eye (OS) Cylinder and Axis, but we do see that you entered zeroes in these fields, as our representative presumably advised. Therefore, we want to assume that the eye doctor may have written DS in the OS Cylinder field, since DS stands for diopter simplex, which is one of the ways eye doctors indicate that there is no astigmatism in the eye, and that therefore, no astigmatism correction is needed. (The Cylinder and Axis combine to correct an astigmatism. If there is no Cylinder correction, there will be no Axis correction.) The other notation an eye doctor puts in the Cylinder field when no astigmatism correction is needed is SPH, which indicates that the cornea is spherical, since an aspheric cornea is the most common cause of an astigmatism. However, when customers who plan to order their glasses online see this SPH notation, they can become confused, since of course the correction for nearsightedness or farsightedness goes in the Sphere category of the prescription. Unfortunately, some customers have misinterpreted SPH in the Cylinder field as a direction to put the correction in the Sphere section of a prescription in the Cylinder field, too, and this has resulted in glasses with which the customer cannot see. We are pleased that you consulted with our customer service team to interpret this notation on your prescription, and we hope that this information is useful. Thank you again for posting your review.

Thank you so much, Mr. Don, for posting your complimentary Zenni review of your experience with the two pairs of eyeglasses on your most recent order. We are delighted to know that you received the glasses quickly and that you are happy with both pairs of glasses. Regarding the comment you made about the size of the lenses of these two pairs of glasses, we see that half-rim, rectangular, stainless-steel, gray frame 950412 has a 52-millimeter lens width, a 32 mm lens height, and a 138 mm frame width. The other frame, full-rim, rectangular, flexible-plastic, red frame 2018918, has a 52 mm lens width, a 35 mm lens height, and a 137 mm frame width. Your most recent previous order, o2384339391, placed on December 16, 2019, approximately one year before this most recent order, o3100366363, contains full-rim, square, stainless steel, brown frame 3214815, which has a 49 mm lens width, a 38 mm lens height, and a 133 mm frame width. It is good to know you are pleased with the size of the lenses on the glasses on your most recent order, and we are heartened to know that you recommended Zenni to two friends of yours. For more information about the dimensions of frame elements that we hope will be useful when you visit our website to shop for frames, we want to advise of the information we provide in an infographic found toward the middle of the bottom of every page of our website: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we thank you again for posting your very gratifying review. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the two orders you placed on December 3, 2020, o2522793821 and o3471245916. We are very sorry to read that these glasses are not working for you and your husband, and we apologize for any dissatisfaction you and he experienced as a result. We see that two of the pairs of glasses on these two orders have the same prescription and pupillary distance (PD) you have used on two orders you placed in 2019, one on November 13, 2019 (o2311292224), and the other one on November 14, 2019 (o2314133343). We see no notes in the database records of these two orders indicating that you had any issues with these glasses. In addition to the glasses with the prescription you used for the glasses on these orders, order o3471245916 also contains what we expect are the glasses you ordered for your husband, in rimless, titanium, gold frame 133714, with lens shape 359, with a lens width of 54 millimeters and a lens height of 33 mm. We see that these glasses were ordered as mid-range workspace progressive glasses, which are designed to provide good vision up to 10 feet away. We also see on the U.S. Postal Service website (usps.com) that your order o3471245916 was delivered to you on January 4, 2021, and that your order o2522793821 was delivered on December 24, 2020. This order was a little outside the 30-day warranty period, which starts the day the glasses are delivered, when you posted your review, but the review was posted on the 30th day after order o3471245916 was delivered, within the 30-day warranty period. Of course, we are going to extend the warranty period to cover the glasses in o2522793821, as well, and therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have handy copies of the prescriptions for you and your husband that you used to place the orders, because the customer service representative will ask you to read the prescriptions to them to confirm that they were entered correctly. If the pupillary distances (PDs) are not on the prescriptions, please be prepared to advise how they were obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescriptions and PDs correctly, we can invite you to return the glasses for inspections. We will email you the instructions to return the glasses for the inspections, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the orders, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card (o2522793821) or PayPal account (o3471245916) you used to pay for each order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order numbers in the subject line of the email, and in the body of the email please attach copies of the prescriptions. If the PDs are not on the prescriptions, please advise how they were obtained. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the glasses you received from us. We are delighted to know that you are pleased with the glasses and the way they fit, and we are especially gratified by your kind remarks about the anti-fog coating you chose for the glasses. Of course, with the necessity to wear masks to protect yourself and others from the coronavirus, and the fogging up of eyeglasses lenses as a result, we recognized the need to produce an effective anti-fog coating, and we are happy to know that you are satisfied with this anti-fog coating. We thank you again, Ms. Emily, for posting your heartening review. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much, Mr. Brock, for posting your very gratifying Zenni review of the glasses you have ordered from us, the quick shipping time, our easy-to-use website, and the stylish frames we offer. We particularly appreciate your acknowledgement of our program in which we give away free pairs of eyeglasses to first responders. We want to mention that we are also giving away 5,000 pairs of glasses with our new anti-fog coating to essential workers, since the requirement that we all wear masks causes eyeglasses lenses to fog up, and we have quickly developed our anti-fog coating in response to this crucial need. Mr. Brock, we thank you again for taking the time to post your complimentary remarks. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much, Ms. Carmen, for posting your very heartening Zenni review of the experience you had when you inadvertently entered the left eye (OS) Cylinder as +0.50 for four of the pairs of glasses on your order. Because this was a different value from the OS Cylinder entry on one of the other frames on the order, -0.50, we contacted you to confirm whether the prescription calls for +0.50 or -0.50. You confirmed that the prescription calls for -0.50 in the left eye (OS) Cylinder, so we changed the entries for the glasses for which you entered +0.50 and processed the glasses. We are very happy to know that you are pleased with the customer service you received and that you found the virtual try-on feature effective. Of course, we are delighted that you are also pleased with these glasses. We thank you again, Ms. Carmen, for posting your very gratifying review. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much, Ms. Ioana, for posting your enormously gratifying Zenni review. We were delighted to see that, since your first order on March 27, 2020, you have ordered 34 pairs of eyeglasses from us – 19 pairs on the first order, o2668199920, five pairs on the second order, o3162484239, and 10 pairs on your most recent order, o3473870092, placed on December 4, 2020. We are so happy to know that you love every one of these 34 pairs of glasses, and that you are happy with the price of the glasses, their quality, and the option to personalize the frames on the temple arms. As an additional measure of gratitude for your taking the time to post you heartening review, we are emailing you an item that we hope you will use on your next order with Zenni.

Thank you for posting your Zenni review of your experience ordering eyeglasses from us. We were sorry to read that you have spoken with customer service representatives who were unable to assist you in converting a multifocal prescription to single vision reading glasses, and we apologize for any dissatisfaction you experienced as a result. Insofar as you ask that we post a description of how to convert a multifocal prescription for single vision reading glasses, we were sorry to learn that you were unaware that we do provide this information on our website. Here is a link to an article in our Help Center that explains this: https://help.zennioptical.com/hc/en-us/articles/360009868213-How-do-I-order-single-vision-reading-glasses-. In addition, we want to advise of the column headed FREQUENTLY ASKED QUESTIONS, found on the left-hand side of every page of the Zenni website, toward the bottom of the page. You will see the subcategory Prescriptions, and if you click on Prescriptions, you will see that one of the articles under Prescriptions is Which reading glasses are best for me – Prescription vs Drugstore? This article also explains how to convert a multifocal prescription to single-vision reading glasses: https://help.zennioptical.com/hc/en-us/articles/360051429153-How-can-I-order-prescription-computer-reading-glasses-. To view this article, you will have to click on See all 18 articles, since it is not one of the first ones listed. This article explains how to reconfigure a multifocal prescription for computer vision on top, reading vision on the bottom of a pair of bifocals. We do not recommend ordering progressive glasses for this purpose, since the three blended focal fields preclude a crisp definition between the different prescription types – distance (driving), intermediate (computer), and near (reading) vision. You can also put your distance vision prescription in the top of the lens and your intermediate (computer) vision in the bifocal segment lens. We hope that this information is helpful, and we thank you again for posting your review.

Thank you for posting your Zenni review of our prices, our virtual try-on feature, and your desire for us to adopt a policy that enables customers to select several frames to try on at home for free. We were happy to read your complimentary remarks, although we were sorry to learn that you feel the virtual try-on feature is not as effective as you would like it to be. We see that on your November 28, 2020, order, you selected and ordered at half-price several frames-only to try on at home, which you subsequently returned to us for a refund of what you spent on the frames in the form of store credit to your Zenni account. Insofar as we do not have any plans to adopt a free try-on-at-home service, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-millimeter leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we thank you again for posting your review.

Thank you so much, Ms. Wyatt, for posting your very gratifying Zenni review. We are delighted to know that the glasses you ordered, in full-rim, round, acetate, translucent green frame 662824, are your favorite pair of glasses you have ever had. We are happy that you appreciate the color and shape of the frame, and of course the quality of the glasses. We were also pleased by you generous comments about ordering glasses on our website, and we are especially heartened to know that you used the Frequently Asked Questions column, which has many important answers to questions customers have about ordering. It is great that you found the Try On feature easy to use and accurate, and that you like having the ability to import your prescription and select a photochromic (auto-tinting) feature for your lenses, as well as an anti-reflective coating. Insofar as you mention that the glasses arrived one day past the 14-21-day delivery-time promise for Standard shipping to U.S. residences, and we saw at the U.S. Postal Service website that this order, placed on December 16, 2021, was delivered to you on January 7, 2021, the 22nd day after you placed it, even though you acknowledge that the post office was responsible for the late delivery, we are going to ask our lab to refund the $4.95 Standard shipping fee to the credit card you used to pay for it, insofar as the delivery was past the delivery-time promise. You should receive an email from our lab later tonight, confirming this $4.95 Standard shipping fee credit card refund with a transaction number. We hope that this refund resolves this matter to your satisfaction, Ms. Wyatt, and we once again thank you for the complimentary remarks in your review. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the glasses you received. We are sorry that we cannot find an order based on the information you provided, since the information you provided with your review refers to you, and you state in your review that your boyfriend purchased the glasses. Zenni purchases have a 30-day warranty period that starts the day the glasses are delivered. If these glasses are within this warranty period, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have the order number handy as well as a copy of your prescription your boyfriend used to place the order, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the pupillary distance (PD) is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the source of payment you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the standard progressive glasses you ordered from us, which we were sorry to learn did not work out for you. Consequently, we apologize for any dissatisfaction you experienced as a result. We regret that you could not see well through the reading portion toward the bottom of the lens, although our inspection found that the glasses were made correctly. Therefore, we would like to provide some information that we hope may provide some clarification of the issue. We use a style of progressive lenses called free form, which has a relatively narrow progressive reading corridor, approximately 12-14 millimeters wide, with no vision correction on either side of this progressive corridor. We advise customers to point their nose at what they are reading on their computer screen or in a book, magazine, or other document, rather than move their eyes from side to side. Moreover, the top of the progressive reading corridor is placed at 5 mm above the center line of the lens, with approximately 5-7 mm of intermediate (computer) vision starting at this point, with approximately 5-7 mm of near (reading) vision below that. The frame you selected, full-rim, rectangular, flexible-plastic, spring-hinged, black frame 2012421, has a lens height of 33 mm. This puts the top of the progressive reading corridor at approximately 21.5 mm up from the bottom, with the top of the reading section at approximately 5-7 mm below this. When customers have reported problems using the reading section of the progressive reading corridor, and they have selected lenses with lens heights of 30-34 mm, we have found that selecting another pair of glasses with a taller lens, perhaps one 35-40 mm high, will put the reading section of the progressive reading corridor higher on the lens, where the customer can more effectively use it. We are sorry that this pair of glasses did not work out for you, but it is good to know that you were satisfied with the single-vision polarized sunglasses you ordered on September 1, 2020, and the progressive glasses you ordered on November 22, 2016. These progressive glasses were in full-rim, rectangular, acetate, spring-hinged black frame 612921, which has a lens height of 35 mm. Perhaps the taller lens in these glasses placed the near-vision section of the progressive reading corridor where you could use it effectively. We thank you again for posting your review, and we hope that you will place subsequent orders for single-vision glasses, and that you will try progressive glasses again, with a frame that has a taller lens height.

Thank you for posting your gratifyingly complimentary Zenni review of the glasses you have ordered from us. We were delighted to read that you are happy with the glasses that you have received. However, we were sorry to learn that one of the pairs of glasses on your most recent order, o3430346426, placed on November 23, 2020, does not fit you well. Consequently, we apologize for any disappointment you experienced as a result. The two pairs of glasses on this order have two different sizes. Full-rim, rectangular, acetate, spring-hinged, purple frame 4441817 has a frame width of 141 millimeters, while full-rim, rectangular, acetate, spring-hinged, purple tortoiseshell frame 4420317 has a frame width of 132 mm. Your most recent previous order, o2079472824, placed on November 21, 2019, has full-rim, cat-eye, acetate, spring-hinged, tortoiseshell-and-pink ombre frame 4434139, with a frame width of 140 mm. Your order prior to that one, o1906391933, placed on May 26, 2019, has full-rim, square, TR (flexible-plastic), pink with black, white, and lavender temple arms 245017, with a frame width of 136 mm. Your order prior to that one, o1648805684, placed on February 20, 2019, has full-rim, cat-eye, acetate, spring-hinged, purple, green, and pink frame 187717, with a frame width of 135 mm. We do not know which frames fit you well and which need to be adjusted, but if you have an issue with either pair from the most recent order, o3430346426, we want to confirm that this order, which was delivered to you on December 7, 2020, according to the U.S. Postal Service, is only one week outside its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we will be happy to extend this warranty period for you as a customer service gesture. if you are unable to adjust the frame that does not fit you well and you would like to return it for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for it – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you prefer, as well as emailing you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the refund option you prefer. However, regarding the adjustment of your glasses, we want to recommend an infographic found toward the middle of the bottom of every page of our website, How to Adjust Your Eyeglasses: https://www.zennioptical.com/how-to-adjust-your-eyeglasses. In addition, since you mention issues regarding pupillary distance (PD) measurement, we see that you used a single PD value, 63 mm, on your first and fourth orders, while you used the dual PD of 31 mm (right eye) and 32 mm (left eye) on the second and third orders. We hope that you were able to see well with the glasses on all these orders, but we do recommend using the dual PD option when you have different PD values for each eye. When you enter the single PD of 63 mm, our lab will make the glasses with 31.5 mm as the PD of each eye, which is close to the individually measured PDs for each eye, so we expect and hope that the single PD is not an issue that affects your vision. We want to mention another infographic found in the same column as the How to Adjust Your Eyeglasses infographic, How to Measure Your PD: https://www.zennioptical.com/measuring-pd-infographic. Also, in the How To Videos column next to the Infographics column, we have a how-to video explaining How to Measure Your PD: https://www.zennioptical.com/c/how-to#howto-measure-pd. We hope that these infographics and this how-to video are helpful, and if you do want to return one of the pairs of glasses from the most recent order, we very much hope to hear back from you, so that we may resolve this matter to your satisfaction. Nevertheless, we thank you again for your very favorable review.

Thank you for posting your Zenni review of the shipping time of your eyeglasses order for your husband. We were sorry to read that the order, placed on December 26, 2020, was mailed to you on January 13, 2021, but according to the tracking information at the U.S. Postal Service website, the glasses were still in transit on January 21, 2021, 26 days after you placed the order, and beyond the 14-21-day delivery-time promise for Standard shipping to U.S. residences. We hope that your confidence that your order will be delivered soon is confirmed by the post office, but meanwhile, because the order is late, we are going to ask our lab to refund the $4.95 Standard shipping fee to the credit card you used to pay for the order. You should receive an email from our lab later tonight, confirming this $4.95 Standard shipping fee refund to the credit card you used to pay for the order. We trust that this provides a measure of amelioration for this matter, and of course we hope that you and your husband are pleased with his glasses when they are delivered.