Zenni Optical Reviews

Thank you for posting your Zenni review of the glasses you have received from us. We were sorry to read that glasses you have recently ordered from us have not been providing good vision, and we apologize for any dissatisfaction you experienced as a result. We want to confirm that if you receive glasses from us with which you cannot see well, we want to confirm that we have a 30-day warranty period, during which, if you contact us about the glasses with a copy of the prescription you received from your eye doctor, and you confirm that you entered the prescription and pupillary distance (PD) correctly, we can accept the glasses back for an inspection. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. Federal Express confirms that these glasses were delivered to you on May 28, 2021. Even though this order is a little more than a week outside its warranty period, which starts the day the glasses are delivered, we can make a one-time customer service exception to invite you to return the glasses to us for an inspection. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. But if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order. We will email you the instructions to return the glasses for the refund you select, as well as the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you so much, Ms. Rebecca, for posting your gratifying Zenni review of the glasses you have ordered from us. We were delighted to read that your Facebook friends confirmed that Zenni is a good place to buy glasses, and that the glasses you ordered for your daughter from us were considerably less expensive than the price quoted locally. We were happy to know that you found our How to Measure Your Frame Size guide was easy to follow and helped you find glasses that would fit her and you well. Ms. Rebecca, we thank you again for posting your favorable review. At Zenni, we believe that it is a privilege to serve your and your family’s eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the order you placed on May 6, 2021. We do not see any pair of eyeglasses on this order that was ordered as sunglasses, and we apologize for any confusion you may have experienced as a result. Moreover, insofar as one of the pairs of eyeglasses on your order, in full-rim, geometric, acetate, spring-hinged, tortoiseshell frame 4442225, with a frame width of 133 millimeters, was ordered with two Spheres of -5.00, and since the Cylinder and Axis corrections match the values you entered for three other pairs of glasses, with Spheres of -6.00 (right eye, OD) and -6.25 (left eye, OS), as we advised when we emailed you, this is an imbalanced reconfiguration of your distance vision prescription, which we believe you are using for single-vision intermediate (computer) glasses. Because you did not enter -5.25 for the OS Sphere, we emailed you to ask you to confirm that -5.00 and not -5.25 was the correct value for the OS Sphere for computer vision. You advised that -5.00 is what you wanted for both Spheres, so we made these glasses for you accordingly. We hope that you are satisfied with these, and all the glasses on this order.

Thank you for posting your Zenni review of the paint coming off the frame you ordered – full-rim, rectangular, stainless-steel, copper-colored frame 3212315, with a frame width of 130 millimeters. We were sorry to learn that the paint on the frame is starting to chip, and we apologize for any dissatisfaction you experienced as a result. This order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we are going to ask our lab to send you a free replacement frame 3212315. We will also ask our lab to enclose some extra screws and nose pads, along with a screwdriver tool you may use to loosen the screws at the hinges of the original frame you received, so that the lenses will easily come out of the rims, and to tighten the screws at the hinges when you have installed the prescription lenses in the rims of the replacement frame. You should receive an email from our lab later tonight, confirming that we are sending you this free replacement frame with a tracking number. When you receive the replacement frame, here is a link to a how-to video found toward the middle of the bottom of every page of our website, How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. If you would like us to talk you through the lens-replacement process, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you by talking you through the lens-replacement process. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support at the lower right-hand corner of every Zenni page. We thank you again for posting your review, and we hope that sending you a free replacement frame will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your eyeglasses order, which we are sorry to advise has not yet been returned to us, although the U.S. Postal Service website states that the eyeglasses order was returned to us on May 28, 2021. Consequently, we apologize for any dismay you experienced as a result. We want to confirm that, when the glasses have been returned to us, we will resend them to you at the post office box address you provided. When we do, we will email you the tracking number, so that you may track the order on the U.S. Postal Service website, usps.com. We hope that we receive these returned glasses soon, and when we do, we will mail them to you.

Thank you for posting your Zenni review of your experience ordering eyeglasses from us. We were happy to read that you like the prices of our products and that you find the ordering process easy. We were sorry to read that your partner misunderstood that a pair of magnetic clip-on sunshades came with his full-rim, square, Ultem, black frame 6499021, with a frame width of 139 millimeters, and as a result, he ordered another pair of the sunshades. We apologize for this misunderstanding. We want to confirm that, as stated in the Description under the enlarged picture of the frame, the sunshades come with the glasses. Nevertheless, we are happy to know that you like the prescription sunglasses you have ordered from us better than ones you have received from a competitor. We thank you again for posting your review. At Zenni, we believe that it is a privilege to serve your and your partner’s eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the frame you selected, full-rim, cat-eye, flexible-plastic, green and blue ombre frame 2026116, with a frame width of 139 millimeters. We were sorry to read that this frame was tight on your face, and we apologize for any dissatisfaction you experienced as a result. You posted your review within this order’s 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you would like to return these glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. If you select the 100 percent store credit refund option, you may use the store credit toward the purchase of a new pair of glasses in a frame that will fit you well and accommodate your pupillary distance (PD). Accordingly, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and if you would like to return these glasses to us for one of these refund options, we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of your experience shopping on our website. We were sorry to read your comment that there are not enough options for adults with small faces, and we apologize for any dismay you experienced as a result. We see that the frame you selected – full-rim, rectangular, flexible-plastic, brown frame 2016815, has a frame width of 138 millimeters, which we consider a medium-sized frame. However, we want to confirm that we have many frames with narrower frame widths, such as 4433023, a full-rim, round, acetate, spring-hinged, translucent frame, with a frame width of 123 mm. You may not like this frame, but it is narrow, and it accommodates progressive prescriptions. We have many other narrow frames that also accommodate progressive prescriptions. In addition, to assist you in determining the frame size you need for a frame to fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. Therefore, if frame 2016815 is too wide to fit you well, even though you posted this review approximately one week past the end of the order’s 30-day warranty period, which starts the day the glasses are delivered, we can make a one-time customer service exception to invite you to return these glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. If you select the 100 percent store credit refund option, you may use the store credit toward the purchase of a new pair of glasses in a frame that will fit you well and accommodate your progressive prescription. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the polarized sunglasses you recently ordered. We were sorry to read that you found the lenses defective because you saw spots on the lenses, and we apologize for any dismay you experienced as a result. We understand that we emailed you instructions to return the polarized sunglasses to us for an inspection, and we will be happy to inspect the glasses when we receive them. Nevertheless, we want to confirm that what you are experiencing when you look through these lenses at various objects is a natural feature of polarized lenses, and we are also sorry that, when you contacted us about this matter, we did not explain why you are seeing these spots, especially when you provided several photographs of the lenses that display this feature. Therefore, we also want to provide some information we hope will be helpful.

Polarized lenses reduce glare by blocking horizontal light rays.

Why horizontal? Light comes from the sun in all directions, and it is reflected in every direction, too. When it reflects from light-colored horizontal surfaces – such as a white sidewalk, a white-sand beach, snow, or sunlight reflecting on water – it is said to be polarized horizontally. Light that is polarized horizontally is responsible for most of the glare that interferes with our vision.

How do polarized lenses work? To understand this, it is useful to think of window blinds. Venetian blinds are horizontal. When Venetian blinds are open, light comes into the room in horizontal stripes, depending on the angle of the sun and the angle the blinds are open.

Polarized lenses are more like vertical blinds. When vertical blinds are open at a certain angle, light comes into the room in vertical stripes. Since horizontally reflected light is responsible for most of the glare we see, the polarized tint is placed on the sunglass lens in vertically angled strips. These vertical strips of tint allow vertically reflected light into the eye but block horizontally reflected light – greatly reducing horizontally polarized glare.

Most polarized lenses are sunglasses. Polarized sunglasses are especially popular with boaters since water is a very reflective surface on a sunny day. Polarized sunglasses are also great for other outdoor activities, such as golfing and tennis since they can help to sharpen the focus on the ball. They can also be good for driving, since polarized lenses reduce the glare that reflects from the shiny hood of a car, or the glare from the surface of the road on a hot, sunny day.

However, in some situations there can be drawbacks to polarized lenses. They can be problematic for skiing, since blocking the reflected glare off an icy patch might prevent the skier from noticing and steering away from a potential hazard.

In addition, it can sometimes be difficult to read liquid crystal display (LCD) or light-emitting diode (LED) screens on a boat or plane’s instrument panel while wearing polarized sunglasses. This could interfere with the pilot’s ability to clearly read and quickly respond to the information on the instrument panel. This could also apply to the global positioning system (GPS) and other displays of a car’s dashboard, a smartphone, an ATM, or a self-service gas pump.

An oddity you may notice while wearing polarized sunglasses is that when you look at your car’s rear or side window from the outside, or perhaps the windows on an office building, you may see splotchy, iridescent spots. When you remove your polarized sunglasses, these spots are invisible.

This effect is created because you are looking at heat-tempered glass. The heat-tempering creates several stress points on the glass, enabling the glass, when broken, to crumble into small, granular chunks, which are safer than splitting the glass into sharp, jagged shards. The stress points also reflect the light in different directions from the parts of the glass that do not have these stress points. The stress points prevent the polarized lens from filtering out the light evenly across the surface of the glass, creating the splotchy, iridescent effect.

We hope that this information is helpful, and we look forward to receiving these returned polarized sunglasses, so that we may inspect them and email you the inspection results. If our inspection finds any defects on the lenses, we can remake them for you for free. If our inspection finds no defects, we can return the glasses to you or, since this order was paid for with a gift card, issue a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account, which we hope will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses you most recently received from us. We were sorry to learn that one of the frames on this order is problematic, and we apologize for any dissatisfaction you experienced as a result. You do not indicate whether the problematic frame is full-rim, rectangular, stainless-steel, graphite gray frame 3217012, with a frame width of 140 millimeters, or full-rim, square, stainless-steel, rose gold frame 3216819, with a frame width of 133 mm. We believe that the problematic frame is 3216819, since in your Chat session with our representative, you indicate that the person for whom you ordered the single-vision distance glasses in 3217012 is not you, that they specifically did not want multifocal glasses, and that you were glad that the reading-addition correction that was on the prescription copy you provided, +1.50 for bifocals, +1.75 for progressives, was not included for the eyeglasses for this individual. Insofar as you asked about the $12.00 extra-strength charge for the glasses in 3216819, we want to confirm that the left eye (OS) Cylinder of -3.00 necessitated this extra-strength charge. Therefore, we believe that you ordered the eyeglasses in 3216819 for yourself. We were also sorry to read the notes in the database record of this order that although our customer service representative advised of our return options, you declined to return the glasses for an inspection or for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. Moreover, we were also sorry to read that you twice inaccurately stated that you would have to pay the cost of shipping to return the glasses to us, whereas we email customers prepaid mailing labels to use for return postage. We were disappointed to read your comment that if we received the glasses back for an inspection, we would not accurately provide the results of the inspection. When we hear from customers who confirm that they entered the prescription correctly, as you did with prescription copies for these two pairs of glasses, and they say there is a vision issue with the glasses, when we receive the returned glasses for an inspection, if our inspection finds any manufacturing errors on the glasses, we offer to remake the glasses for the customer for free. We hope that you will reconsider your decision not to return these glasses either for an inspection or for one of the refund options.

Thank you for posting your very gratifying Zenni review of the two pairs of polarized prescription sunglasses you ordered. We are delighted to know that you are pleased with the craftsmanship of the sunglasses, and that the prescription is perfect. We thank you again for taking the time to post your favorable review. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your enormously gratifying Zenni review of your experience ordering eyeglasses from us. We are delighted to know that you are very happy with the frame you selected for each of your three 2021 orders – full-rim, round, plastic, black frame 126921, with black and purple temple arms and a frame width of 134 millimeters. It is good to know that you are pleased with the appearance of the glasses, and that their lightness causes you to forget you are wearing glasses. Of course, we were heartened to read that you feel your eyeglasses purchases with us are the best buy you have made. We thank you again for posting your review. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the sunglasses you received. We were happy to read that you are pleased with the sky-blue mirror finish on the lenses of the polarized gray sunglasses you received, but we were sorry to learn that you feel that the frame you selected – full-rim, rectangular, flexible-plastic, spring-hinged, turquoise and black frame 2010624, with a frame width of 139 millimeters – feels flimsy. Consequently, we apologize for any disappointment you experienced as a result. This frame’s material is listed on our website as TR, which stands for TR90 plastic, a durable, flexible, lightweight frame material. This order is only a few days outside its 30-day warranty period, which starts the day the glasses are delivered (which was April 30, 2021, according to the U.S. Postal Service website). Therefore, we will be happy to extend this warranty period on your behalf as a customer service gesture, if you would like to return these sunglasses to us for one of our two refund options – either a 100 percent refund of the price of the sunglasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If you select the 100 percent store credit refund option, you may use the store credit toward the purchase of a new pair of mirror-finish sunglasses in a frame with which you would feel more comfortable – perhaps one constructed of acetate or another type of plastic that feels sturdier, or a different material, such as stainless steel. If you would like to pursue returning these sunglasses for one of these two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the orders you placed on April 13, 2021, and May 11, 2021. We were sorry to read that the frames you selected for the two pairs of sunglasses on the first order did not fit you well. Consequently, we apologize for any dissatisfaction you experienced as a result. One frame was full-rim, aviator, stainless-steel, spring-hinged, pink frame 419019, with a frame width of 140 millimeters. The other frame was full-rim, square, plastic, white frame 124130, with a frame width of 142 mm. You returned these two pairs of sunglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account. You used the store credit (along with an additional payment from your credit card) toward the purchase of two new pairs of sunglasses in two new frames: full-rim, aviator, stainless-steel, spring-hinged, pink frame 418919, with a frame width of 147 mm, and full-rim, square, plastic, teal frame 124116, with a frame width of 142 mm. Insofar as you advised that the frame dimensions listed on the website did not match the dimensions of the frames you received, we apologize if we did not accurately list the frame dimensions on our website. Therefore, since the second order, which the U.S. Postal Service advises was delivered to you on May 22, 2021, is within its 30-day warranty period, which starts the day the glasses are delivered, we invite you to return these two pairs of sunglasses to us for a measurement of their dimensions. Frames have a 2-mm leeway on the dimensions, but if we receive these frames and find that there is a more than 2 mm discrepancy between the actual measurement of the dimensions of the frames and the dimensions we list on our website, we can restore to your Zenni account the store credit you used to pay for the order, and also issue a 100 percent store credit refund of the amount you spent using your credit card (minus the $4.95 Standard shipping fee, which we do not refund in a situation such as this). In addition, we will change the dimensions listed on our website to accurately reflect the actual size of each element of the eyeglasses frames. However, if our measurement of the dimensions of the frames matches the dimensions listed on the website within 2 mm, we can return the sunglasses to you or issue a 50 percent refund to your credit card of the amount you spent using the store credit, and we can issue a 100 percent refund of the amount you spent using your credit card in the form of store credit to your Zenni account. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses to us for an inspection of their dimensions. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise that you want to return these two pairs of glasses for an inspection of the dimensions of the frames. We will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. Once we have measured the frames, we will email you the measurement results. We very much hope to hear back from you, so that we may receive these frames for an inspection of the dimensions and, we hope, resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the two pairs of glasses you ordered. One pair was ordered as single-vision distance glasses, and the other pair was ordered as near-range workspace progressive glasses, which, as you learned when you received these glasses, provide good up-close vision up to approximately three feet away. We were sorry to learn that you had not intended to order these two pairs of glasses with these two prescription types, and we apologize for any dissatisfaction you experienced as a result. Nevertheless, it is good to know that you like the frame you selected for both pairs of glasses, full-rim, cat-eye, flexible-plastic, ombre black and light blue frame 2017016. We want to confirm that this order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these two pairs of glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses. If you choose the 100 percent store credit refund option, you may use the store credit toward the purchase of one pair of standard progressive glasses, with distance (driving), intermediate (computer), and near (reading vision) in the lens, with no visible line separating these three focal fields. Because you mention blended bifocals, we want to confirm that all the bifocal glasses we offer have a line describing the bifocal segment lens. Therefore, we recommend that you select standard progressive as the prescription type. (In addition to the near-range workspace progressive glasses you ordered, we also have mid-range workspace progressive glasses, but those provide good vision up to approximately 10 feet away.) If you would like to pursue returning these two pairs of glasses for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses for the refund you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction. If you select the 100 percent store credit refund, and you plan to use the store credit toward the purchase of a new pair of standard progressive glasses, we invite you to telephone Zenni Customer Service, and anyone who answers will be eager to assist you with selecting the correct prescription type for the glasses on your order.

Thank you for posting your Zenni review of the glasses you ordered. We were sorry to read that your full-rim, cat-eye, acetate, ecru frame 4444615, with a frame width of 144 millimeters and a lens height of 48 mm, was too big to fit you well. Consequently, we apologize for any disappointment you experienced as a result. We want to advise that, although this order, which was delivered to you on April 29, 2021, according to the Federal Express website, is a few days past its 30-day warranty period, which starts the day the glasses are delivered, we can extend the warranty period for you as a one-time customer service exception, so that you may return the glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses. If you select the 100 percent store credit option, you may use the store credit toward the purchase of a new pair of glasses in a frame that will fit you well. Therefore, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. If you would like to pursue returning these glasses to obtain one of these refunds, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you instructions to return the glasses for this refund, and we will also email you the prepaid mailing label. We very much hope to hear back from you, and we also hope that you select the 100 percent store credit refund option, so that you may use the store credit toward the purchase of a new pair of glasses in a frame that will fit you well, in the hope that this will resolve this matter to your satisfaction.

Thank you so much for posting your Zenni review of the glasses you ordered from us. Insofar as you have a strongly nearsighted prescription, we were enormously gratified to know that you are very happy with the glasses you received. We are delighted to read that you feel that the glasses look and fit you great, and that you can see through the lenses great, as well. We thank you again for posting your heartening review. Moreover, we want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the bifocal glasses you ordered. We were happy to read that the glasses are working well for you, although we were sorry to learn that you had hoped to order progressive glasses, which are multifocal glasses without a line separating the different focal fields on the lenses. Consequently, we apologize for any misunderstanding you experienced during the order process. We want to confirm that when you select a frame, the next step on our website is to Select Lenses. You will see three options: Prescription, Readers, and Non-Prescription. When you select Prescription, you will see two options: New Customer or New Prescription? and Select from My Account. Of course, if you have not ordered from Zenni before, you will not have a prescription saved in your account. If you select New Customer or New Prescription, you will see three options: Single Vision, Progressives, and Bifocals. Progressives have three focal fields, distance (driving), intermediate (computer), and near (reading) vision, with no line separating them. Bifocals, as you discovered, have two focal fields, distance and reading, and the bifocal segment lens with reading vision is described by a noticeable line. We are also sorry to confirm that we do not offer bifocals without a line. However, it is good to know that you are satisfied with the bifocal glasses you received, and we hope that the information we provided is helpful, if you also would like to order a pair of progressive glasses. We want to mention that the progressive glasses we offer are in the freeform style, which has a progressive reading corridor approximately 12-14 millimeters wide, with no vision correction on either side of this progressive reading corridor. We advise customers who are unfamiliar with this style of progressives to point their nose at what they are reading, rather than moving their eyes from side to side. In addition, the top of the progressive reading corridor is placed at 5 mm above the center line of the lens. The frame you selected – half-rim, rectangular, memory-titanium, spring-hinged, gray frame 213412 – has a lens height of 33 mm, which puts the centerline of the lens at 16.5 mm, with the top of the progressive reading corridor placed at 21.5 mm up from the bottom, leaving approximately 11.5 mm of distance vision at the top of the lens. Before selecting a frame for your progressive glasses, you may want to consult with your eye doctor to ascertain where the top of the progressive reading corridor should be placed on the lenses for you to use the glasses effectively, and then select a frame with a lens height that will put the top of the progressive reading corridor where you need it. We hope that this information is helpful, and we thank you again for posting your review.

Thank you for posting your Zenni review of your experience ordering eyeglasses from us. We were sorry to read that you are disappointed in the eyeglasses you received, and we apologize for any dissatisfaction you experienced as a result. We want to confirm that you ordered these glasses as nonprescription glasses. No prescription nor pupillary distance (PD) was selected for the glasses. Since you also mention your dissatisfaction with the time that it took for you to receive the glasses, we want to confirm that the order was placed on April 27, 2021, and according to the U.S. Postal Service website, it was delivered to you on May 14, 2021, 17 days after you placed the order, within the 14-21-day delivery-time promise for orders placed with Standard shipping for $4.95. Since this order is within its 30-day warranty period, which starts the day the glasses are delivered, we want to confirm that you may return these glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If you select the 100 percent store credit refund, you may use the store credit toward the purchase of a new pair of glasses, and if you contact Zenni Customer Service, at 1-800-211-2105, when you are placing your new order, our customer service representative who answers can help you confirm that the glasses have the prescription you want in the lenses. If you would like to pursue returning the glasses for one of these refund options, we invite you to telephone us, at the previously mentioned phone number, and anyone who answers will be eager to assist you with emailed instructions to return the glasses to us for the refund option you select, and they will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses for the refund you select, and we will email you the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the standard progressive glasses you received. We were sorry to learn that the distance vision is placed so highly on the lens that it makes it uncomfortable to use the glasses, insofar as you must put your chin down and look through the top of the lenses. Consequently, we apologize for any disappointment you experienced as a result. We want to advise that we put the top of the progressive reading corridor at 5 millimeters above the center line of the lenses. This frame’s lens height is 38 mm, so the center line of the lenses is at 19 mm up from the bottom, with the top of the progressive reading corridor placed at 24 mm up from the bottom of the lens, leaving 14 mm of distance vision. In addition, we use a style of progressive glasses called free form, which has a 12-14-mm-wide progressive reading corridor, with no vision correction on either side of this progressive reading corridor. We advise customers to point their nose at what they are viewing or reading through the progressive reading corridor, rather than moving their eyes from side to side. This order is a little more than a week outside its 30-day warranty period, which starts the day the glasses are delivered. However, we can make a one-time customer service exception to extend the warranty period for you to return these glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If you select the 100 percent store credit refund option, you may use the store credit toward the purchase of a new pair of glasses, perhaps with a shorter lens height, maybe 32-36 mm high, which would provide more distance vision at the top of the lenses. If you would like to pursue returning the glasses for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may issue the refund option you select, which we hope will resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the glasses you received. We were sorry to read that the virtual try-on feature did not accurately convey the size of the frame, and we apologize for any dissatisfaction you experienced as a result. We want to confirm that we recommend that customers peruse the frame dimensions under the enlarged picture of the frame on our website, rather than using the virtual try-on feature to determine the frame dimensions. The frame you selected, full-rim, aviator, stainless-steel, spring-hinged, pink frame 418919, with a frame width of 147 millimeters, is in our large-frame category. Nevertheless, we also want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful. Moreover, insofar as this frame does not fit you well, we want to advise that this order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. If you would like to pursue this option, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses for the refund you select, and we will also email you the prepaid mailing label to use for return postage. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses you ordered from us. We were sorry to read that you could not see well with these glasses, and we apologize for any disappointment you experienced as a result. We do not see any other order you placed with us, so we cannot compare the prescription and pupillary distance (PD) you used on this order with those entered on another order that contained glasses with which you could see well. This order is approximately two weeks past its 30-day warranty period, which starts the day the glasses are delivered. Nevertheless, we can make a one-time customer service exception to extend the warranty period on your behalf and invite you to return the glasses to us for an inspection, if you confirm that you entered the prescription and PD correctly. Unfortunately, since you mention that you kept the frame, we want to advise that if you altered the glasses in any way, we will not be able to accept them for an inspection or a refund. In addition, we do not know why you stated that it would cost you $8.00 to return the glasses, because we email U.S. customers prepaid mailing labels to use for return postage if they need to return glasses for an inspection or a refund. If you did not alter these glasses, and you return them for an inspection, and our inspection finds that we made the glasses incorrectly, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the order, or if our inspection finds no mistakes on the glasses, we can return the glasses to you or offer you one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription handy when you call, because the customer service representative who answers will ask you to read it to them to confirm that it was entered correctly on the order. They will also ask how the PD was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the issue about which you are contacting us, and please attach a copy of the prescription you received from the eye doctor. If the PD is not on the prescription, please advise how it was obtained. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of one of the pairs of sport sunglasses you received. We were sorry to read that one of the pairs of sport sunglasses has a tint that is too dark for you to use the sunglasses effectively, and that the darkness of the tint prevents you from determining whether the prescription in the lenses is correct. Consequently, we apologize for any disappointment you experienced as a result, although of course we are pleased to know that you are satisfied with the other two pairs of glasses. Since you do not indicate in your review which pair of sport sunglasses is problematic, we want to advise that your order includes full-rim, rectangular, flexible-plastic, green, sport sunglasses 705224, with a frame width of 147 millimeters, and full-rim, rectangular, plastic, black, sport sunglasses 701521, with a frame width of 148 mm. This order is a little more than a week outside its 30-day warranty period, which starts the day the glasses are delivered. Nevertheless, we can make a customer service exception to extend the warranty period for you so that you may return the pair of sport sunglasses that is not working for you for an inspection, so that we may determine whether the tint is too dark and whether the prescription in the lenses is correct. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the sport sunglasses for an inspection when you identify the pair that is problematic. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please indicate the frame that you plan to return for an inspection. We will email you the return-for-inspection instructions and the prepaid mailing label to use for return postage. If our inspection finds any manufacturing errors on the sport sunglasses, we can remake them for you for free. If our inspection finds no manufacturing errors on the sport sunglasses, we can return them to you or issue one of our two refund options, either a 100 percent refund of the price of the sport sunglasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the eyeglasses order. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the two eyeglasses orders you placed. We were happy to read that you are satisfied with each pair of glasses from each order. However, we were sorry to read that you were unaware of the size of the lenses of the two pairs of eyeglasses you selected, insofar as we list all the dimensions of each eyeglasses frame under the enlarged picture of the frame on our website. On your first order, o3835001666, you selected half-rim, rectangular, stainless-steel, blue frame 461816, which has a lens width of 51 millimeters and a lens height of 32 mm. On your second order, o3835002643, you selected half-rim, rectangular, stainless-steel, gray frame 463312, which has a lens width of 50 mm and a lens height of 32 mm. In addition, we would like to advise that, when you place two orders within 24 hours that are to be delivered to the same address, you may contact us within the first 24 hours after the orders have been placed to request that we deliver them together. We will deliver the orders together and refund one of the $4.95 Standard shipping fees. Nevertheless, each of these orders is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you would like to return either or both pairs of glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the glasses – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If you choose the 100 percent store credit refund, and you plan to select two frames with larger lens widths and heights, we hope that you will peruse the dimensions of the frames you are considering under the enlarged picture of the frames on our website, so that you may determine that the lens width and height are what you want. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses for the refund you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the glasses you ordered for your son. We were happy to read that he has not complained about being unable to see with the glasses, and that the glasses seem to be of good quality. It was good to read that you are pleased with the price of the glasses, and that they were delivered to you quickly. We thank you again for posting your very gratifying review. At Zenni, we believe that it is a privilege to serve your family’s eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the two pairs of glasses from your order o3796960456. We were sorry to learn that you had vision issues with these glasses, and we apologize for any dissatisfaction you experienced as a result. You returned the two pairs of glasses from this order for an inspection. Our inspection found no manufacturing errors on one of the pairs of glasses, in full-rim, round, stainless-steel, spring-hinged, pink frame 550019, but unfortunately, we did find an error in the other pair of glasses, in full-rim, square, flexible-plastic, tortoiseshell frame 206725. We are sorry that we made these eyeglasses incorrectly, and we are remaking them at your request, while we issued a 100 percent refund of the price of the glasses in 550019. In addition, it is good to see that you placed another order with us, o3877463402, on May 18, 2021, and we are happy to confirm that our lab completed those glasses yesterday, May 19, 2021, and today, May 20, 2021, they sent the glasses to our U.S. headquarters office, from where they will be mailed to you. We hope that you will be pleased with these glasses, as well as the remade pair, and we hope that this remake will resolve this matter to your satisfaction. Nevertheless, we are grateful for your continued confidence in Zenni.

Thank you for posting your Zenni review of the coating coming off your husband’s full-rim, rectangular, acetate, spring-hinged, black frame 503121, with a red interior and a magnetic snap-on sunshades set. We were sorry to learn that the coating is coming off the frame, and we apologize for any dissatisfaction you and he experienced as a result. In addition, we also are sorry that we misinterpreted your complaint about the coating coming off the frame as a coating coming off the lenses, which is why we initially offered you the option of returning the glasses for a 100 percent store credit refund – the parenthetical information we provided that the refund would exclude the shipping fee does not mean that you would have had to pay to return the glasses to us. We would email you a prepaid mailing label to use for return postage. We meant that the $4.95 shipping fee would not be included in the 100 percent store credit refund, and we are also sorry for any misunderstanding you experienced. In addition, since we apparently believed that a coating on the lenses was defective, we should have offered to email you instructions to return the glasses for an inspection. However, since you confirmed that the issue is with your husband’s frame and not the lenses in the glasses, we are going to ask our lab to send you a free replacement frame 503121, so that you may replace the lenses from the defective frame into the new one. You should receive an email from our lab later tonight, confirming that we are sending you a free replacement frame 503121. It was good to see that we emailed you the link to the How to Replace Lenses in a Full-Rim Frame video, and here is the link again: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. If you would like a customer service representative to talk you through the lenses-replacement process when you are ready to swap the lenses from the original frame into the new one, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your enormously gratifying review of your experience ordering glasses from Zenni. We are delighted to know that you love your new glasses, one pair in a delightful, pink, heart-shaped frame, 4420119, the other pair in a beautiful, cream-colored, cat-eye frame, 2023415. We are heartened to know that you receive many compliments on your glasses, and that you recommend Zenni when people ask about your glasses. It is wonderful to know that you appreciate our inexpensive glasses, and we were happy to read, in the database notes of your most recent order, that when our lab saw you entered two different right-eye values for the glasses in the heart-shaped pair and the cat-eye pair, we emailed you to ask about this discrepancy, and you replied, confirming that the prescription values entered for the right lens on the cat-eye pair were correct. Therefore, we changed the prescription values for the right lens on the heart-shaped pair. It is great to know that you are happy with these glasses. When you plan to order sunglasses, if you have any questions about our various sunglasses options – standard tints, gradient tints, polarized tints, and photochromic (light-sensitive, auto-tinting lenses) tints – please do not hesitate to call Zenni Customer Service, at 1-800-211-2105, and our representatives will be happy to answer any questions you may have about ordering sunglasses. Thank you again for posting your Zenni review. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We were delighted to read that your glasses are holding up well, that they were very reasonably priced, and that they were delivered quickly. We were pleased to read that you are impressed with the many styles and colors we offer. Thank you again for posting your favorable review. At Zenni, we believe that it is a privilege to serve your eyeglasses needs and we hope to do so for many years to come.

Thank you for posting your very gratifying Zenni review of your experience ordering glasses from us. You are a longtime, valued customer, and we are delighted to know that you are happy with the glasses you have received, and that you tell everyone you know about their quality and value. We are especially pleased to know that you love the glasses you most recently ordered, with the gray Transitions® photochromic (light-sensitive, auto-tinting) feature. We thank you again for your heartening review. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of glasses that were ordered for your mother. We were sorry to read that she cannot see well through the lenses of these glasses, and we apologize for any dissatisfaction you and your mother experienced as a result. Insofar as you did not provide any order numbers in your review, we looked up your last name and your city, and we see four orders placed by someone with your name in your city – o3482077206, o3619118348, o3699619338, and o3775593198 – all of which have the same prescription and pupillary distance (PD). However, there are no notes in the database records of these orders indicating you contacted us to advise of any issues regarding these glasses. Therefore, we believe that these are orders you placed for yourself. We also see three orders placed by someone who shares your last name and is also in your city – o3462330287, o3758668229, and o3784441744 – and we believe that those orders are the ones placed for your mother. The first two of these three orders, o3462330287, placed on November 29, 2020, and o3758668229, placed on March 29, 2021, have the same prescription in the Spheres, -2.50 for each eye. The third order, o3784441744, placed on April 9, 2021, has +2.50 in both Spheres. No changes were made to the other prescription values and the PD. This third order was delivered on April 22, 2021, according to the U.S. Postal Service website. Insofar as it is now only a little more than a week past the end of this order’s 30-day warranty period, which starts the day the glasses are delivered, we can make a one-time customer service exception to invite you to telephone Zenni Customer Service, or invite your mother to telephone Zenni customer service, at 1-800-211-2105, to discuss whether the prescription and PD were entered correctly on this order. If they were entered correctly, we can invite you or your mother to return these glasses for an inspection. If our inspection finds any manufacturing errors on the glasses, we can offer to remake them for your mother for free. If the inspection finds that we made the glasses correctly, we can return them to your mother or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account (or your mother’s Zenni account, since it appears that the email address associated with these three orders is different from the email address associated with the other four orders, so your mother may have ordered these glasses from her Zenni account), or a 50 percent refund of the price of the glasses to the Apple Pay account that was used to pay for the order. Therefore, please have a copy of the prescription handy when you call, or please advise your mother to have a copy of the prescription handy when she calls, and if the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put the order number, o3784441744, in the subject line of the email, and in the body of the email please advise of the issue about which you are contacting us, and please attach a copy of the prescription. If the PD is not on the prescription, please advise in the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. We very much hope to hear back from you or your mother, so that we may resolve this matter to your and your mother’s satisfaction.

Thank you for posting your very gratifying review of your experience ordering glasses from Zenni. We were delighted to read that you are pleased with all aspects of your purchase, particularly the cost and value of the glasses as well as the shipping time and the delivery updates. We thank you again for your heartening comments. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the glasses you have received. We were sorry to learn that you dislike the anti-reflective coating you have ordered for your glasses, and we apologize for any dismay you experienced as a result. Nevertheless, we were happy to learn that you are pleased with the assistance you have received from our customer service representatives. We want to advise that the anti-reflective coating should be invisible when you look through the lenses, but there will be green or purple reflections, or both, on the front of the lenses, and as you noted, when you hold the glasses to the light at a certain angle, you can see these green or purple reflections. Therefore, we would like to suggest that on your next order you leave off the anti-reflective coating and see if you like the appearance of the lenses better. Moreover, as an additional measure of apology for this matter, as well as a gesture of our appreciation for you and your boyfriend as longtime customers, we are going to email you an item that we hope you will use on your next order with Zenni.

Thank you for posting your Zenni review of the glasses you have ordered from us. We were sorry to read that the frame on your most recent order, full-rim, square, plastic, pink translucent frame 125619 slides off your face when you bend over to pet your puppy, and we apologize for any dismay you experienced as a result. We see that you have ordered this frame three times, and we are happy to confirm that this most recent order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we are going to ask our lab to send you a free replacement frame 125619. You should receive an email from our lab later tonight, confirming that they are sending you the free replacement frame 125619. When you receive the replacement frame, and you are ready to swap the lenses from the frame that falls off your face, here is a how-to video, How to Replace Lenses in a Full-Rim Frame, which can be found toward the middle of the bottom of every page of our website, and which we hope will be helpful: https://www.zennioptical.com/c/how-to#howto-replace-fullrim. If you would like our assistance with the lens-replacement process, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to walk you through the lens-replacement process. However, the problem may be solved with an adjustment of the frame, perhaps by pulling the two front rims closer together, to improve the fit of the 22-millimeter-wide bridge on your nose. In addition, the temple arms of this frame are embedded with stainless-steel rods, which make them easy to adjust, by bending the temple tips down or in, to make the glasses fit more snugly on your ears. Therefore, the instructions provided in this infographic, found, like the how-to video, toward the middle of the bottom of every page of our website, How to Adjust Your Glasses (https://www.zennioptical.com/how-to-adjust-your-eyeglasses), may suffice to explain how to adjust the frame so it stays on your face, and your puppy will not have an opportunity to eat the glasses. If you can successfully perform the necessary adjustments with the frame you have now, you may simply keep the replacement frame in the event that something happens to the original frame. We thank you again for your review, and we hope that either the instructions in the How to Adjust Your Glasses infographic or the free replacement frame resolves this matter to your satisfaction.

Thank you for posting your Zenni review of the three most recent pairs of eyeglasses you purchased from us. We were sorry to read that these glasses have been problematic, and we apologize for any dissatisfaction you experienced as a result. A review of the 10 orders you have placed with us since you placed your first order, in February 2016, shows that you have placed all your orders with two alternating prescriptions, which are considerably different but have the same pupillary distance (PD). The most recent order you placed, o3713816898, on March 16, 2021, has the same prescription you used on your previous orders o1269185973, placed on March 21, 2018, o1153170471, placed on December 15, 2017, o400384400, placed on September 26, 2017, and o381880822, placed on February 23, 2016. The other prescription you used was on orders o3481961502, placed on December 12, 2020, o2775403538, placed on November 26, 2020, o1813665656, placed on April 10, 2019 (we remade one pair of glasses from this order for you in order o1929424026, on June 12, 2019, because of a problem with the half-rim, rectangular, stainless-steel, gray frame 463312), and o1368653339, placed on October 7, 2018. We see no notes in the database records of any of these orders except for o1813665656, the notes of which refer to the issue with the frame. Therefore, although your most recent order, which the U.S. Postal Service advises was delivered to you on March 29, 2021, is a little more than a week outside its 30-day warranty period, which starts the day the glasses are delivered, we will be happy to make a customer service exception for you to contact us about the issues you experienced with your three most recent orders, by telephoning us at 1-800-211-2105, and anyone who answers will be eager to assist you. However, the only order that we will accept for an inspection or one of our refund options is this most recent order, o3713816898. When you call, please be prepared to advise the customer service representative who answers of the two different prescriptions you have used, and please have copies of these prescriptions available, so that you can confirm that the prescriptions have been entered correctly, when you discuss the glasses from the three most recent orders. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. We are eager to hear back from you regarding this matter, in the hope that we may resolve it to your satisfaction.

Thank you for posting your very gratifying Zenni review of your experience ordering your boyfriend’s glasses on our website. We appreciate your comment about monopolies, since one of the reasons our founders started Zenni was to provide inexpensive, high-quality options for eyeglasses wearers who wanted – and needed – alternatives to the high-priced glasses offered elsewhere, a market dominated primarily by one company. We are very heartened to know that you and your boyfriend and millions of other customers have benefitted from the very affordable glasses we provide. It was also good to read that you found it easy to select a style that would look good on your boyfriend and enter his prescription on the website. We are delighted that the glasses were delivered quickly, and of course we are heartened to know that you found that the glasses in the full-rim, rectangular, stainless-steel, spring-hinged, gray frame 414012 were of a much higher quality that you had expected. We thank you again for posting your review, and we look forward to making more glasses for your boyfriend, and for you, too, if you also wear glasses. Even if your vision is 20/20, you can order some great nonprescription sunglasses from us, with standard 80 percent dark tints, beautiful gradient tints (80 percent dark at the top of the lens, getting progressively lighter to the bottom of the lens, where it’s 10 percent dark), polarized lenses, and photochromic (light-sensitive, auto-tinting) lenses in one or more of our stylish, affordable frames.

Thank you for posting your very gratifying Zenni review of the glasses you and your wife have ordered. We were delighted to read that you are pleased with the low prices of the glasses we provide, which have enabled you and your wife to order many pairs. We were especially happy to learn that your wife has multiple pairs to match her outfits. Moreover, it is good to know that you appreciate the styles and colors we offer, and that your orders arrive quickly. We thank you again for taking the time to post your favorable review. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of ordering eyeglasses on our website. You are a longtime, valued customer, and we welcome the opportunity to respond to your concern. We were sorry to read that you find it difficult to place orders on the website, although we see that you have placed more than a dozen orders with us since your first order in 2013. Consequently, we apologize for any dismay you have experienced regarding this matter. It was good to see that you contacted our customer service team when you placed your most recent order, for standard progressive glasses, and that the customer service representative who answered assisted you during the order process. We want you to know that our customer service representatives are always available, either by telephone or Chat, to assist you when you want to place an order. We hope that you are satisfied with the interaction you had with our representative, and of course we also hope that you are satisfied with your progressive glasses.

Thank you for posting your Zenni review of the progressive glasses you ordered in February 2021. We were happy to learn that you love the frame you selected – full-rim, square, metal, spring-hinged, graphite and blue frame 159521 – but we were sorry to read that your vision was not good through the lenses of the standard progressive glasses you ordered. Consequently, we apologize for any dissatisfaction you experienced as a result. Your comment about your optometrist’s observation of the absence of markings on the lenses was apt, since progressive lenses should have little engravings with plus marks (+) on the sides of the lenses that indicate where the progressive reading corridor is placed on the lenses. When you returned these glasses to us for an inspection, just like your optometrist, our inspector also was unable to see the engravings on the lenses, which should be discernable to an inspector or an eye doctor, and, if you look very closely at the lenses, perhaps by you, although they should be subtle enough that they do not in any respect interfere with your vision. We were very sorry that the absence of these engravings prevented your optometrist and our inspector from determining where the progressive reading corridor was placed on the lenses. Because of the absence of these engravings, had everything been entered correctly on the order, we would have offered you a free remake of the glasses. However, because your pupillary distance (PD) was entered as 50 millimeters rather than the correct PD value, 56 mm, we regret that our policy states that if the customer enters anything incorrectly on the order, the return option becomes one of our two refund options – either a 50 percent refund of the price of the glasses to the source of payment, in this case a PayPal account, or a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account. You selected the latter option, and it was good to see that you used the store credit toward the purchase of a new pair of progressive glasses in the same frame, and we see that those glasses were delivered to you one month ago, on April 5, 2021. Of course, we hope that you are satisfied with these progressive glasses.

Thank you for posting your enormously gratifying Zenni review of your experience ordering eyeglasses from us. We are delighted to know that you like the glasses you have received from Zenni more than you like the Ray-Ban glasses you previously preferred, in part because you like the styles we offer better than the styles Ray-Ban offers, and that you appreciate our considerably more affordable frames and lenses, as well as our faster shipping times. We are heartened to know that you are a very satisfied customer, and we want you to know that we are going to share your comments about the styles we offer with our Merchandising team. We thank you again for posting your review. We want you to know that at Zenni, we consider it a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the glasses you most recently received from us – not bifocals but one pair of standard progressives, with distance (driving), intermediate (computer), and near (reading) vision, with no line separating these focal fields, unlike the bifocals we offer, which have a bifocal segment lens described by a line, and one pair of single-vision glasses with distance vision. We were sorry to read that you can see objects that are close better without the progressives, and that one of the frames you received is flimsy. These glasses are only approximately one week past their 30-day warranty period, which starts the day the glasses are delivered. Insofar as you apparently have vision issues with the progressives, and an issue with one of the frames you selected, either the frame with the progressive glasses – full-rim, rectangular, plastic, blue frame 278216 with multicolor temple arms, or the frame with the distance glasses – full-rim, rectangular, flexible-plastic, teal frame 2019616 with brown temple arms, we will be happy to make a one-time customer service exception to extend the 30-day warranty period on your behalf to invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you regarding the vision through the progressive lenses of frame 27826 and the frame that you have found to be flimsy. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the issues about which you are contacting us. We very much hope to hear back from you, so that we may resolve these matters to your satisfaction.

Thank you for posting your Zenni review of your experience ordering eyeglasses from us and for offering a suggestion that we establish a section on our website advising of frames that will accommodate a strong prescription. We were happy to read that you appreciate the inexpensive prices of Zenni glasses compared to the price of glasses you purchase locally. Moreover, we are grateful for your suggestion that we establish a category on our website specifically for people who have strong prescriptions, so that they can select frames that will accommodate their prescription. We want you to know that we are forwarding your comment about creating a section on our website for people with strong prescriptions to our website developers, so that they may consider this suggestion when they prepare for our next website release. We thank you again for posting your comments.

Thank you for posting your Zenni review of the glasses you most recently received from us. We were happy to read that your glasses from your previous orders were perfect, but we were sorry to learn that there was an issue with these glasses, which our inspection, performed on May 2, 2021, found had manufacturing errors. Consequently, we apologize for any dissatisfaction you experienced a result. As you requested, we are remaking these glasses for you, and you should receive an email from our lab later tonight, confirming the remake of the glasses with a new order number. We thank you again for posting your review, and we trust that this remake will resolve this matter to your satisfaction.

Thank you for posting this Zenni review of the glasses you most recently received from us. As we advised in our response to your Trustpilot review, we were sorry to read that you could not see well with these glasses, and that you are having issues with the physical properties of the 1.59 pure polycarbonate gray photochromic Vision-Ease LifeRx® lenses. Consequently, we apologize for any dissatisfaction you experienced as a result. This order is more than two weeks outside its 30-day warranty period, which starts the day the glasses are delivered. Nevertheless, we will be happy to make a one-time customer service exception to extend the warranty period on your behalf and invite you to return the glasses to us for an inspection, once you confirm that you entered the prescription and pupillary distance (PD) correctly. We see that you used the same dual PD, 35 millimeters for each eye, on each of your orders, so we expect that this PD is correct, but the prescription you used for this order differs from each of the two different prescriptions you used for your 2017 and 2019 orders, but of course prescriptions frequently change over time. However, we were dismayed to read the incorrect information you included in your review regarding return shipping. First, the glasses are not returned to our lab in China but to our U.S. headquarters office in Northern California, where they are inspected. If the customer entered the prescription and PD correctly and our inspection finds we made the glasses incorrectly, we ask our lab to remake the glasses for free. Second, we email U.S. customers prepaid mailing labels to use for return postage, so no customer in the U.S. pays for return shipping. Insofar as we see no notes in the database record of this order indicating you contacted us about these glasses, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please have a copy of the prescription you used to place the order handy, because the customer service representative will ask you to read the prescription to them to confirm that it was entered correctly. If the PD is not on the prescription, please be prepared to advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. Or simply advise that your vision was good through the lenses of the glasses from your two previous orders, and this will indicate that the PD you used on all your orders is correct. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that we made the glasses incorrectly, we can remake them for you for free. However, if it turns out that something was entered incorrectly on the order, or if we receive and inspect the glasses, and our inspection finds them to be correct, we can issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please attach a copy of the prescription. If the PD is not on the prescription, please advise how it was obtained. If the prescription matches what you entered, we will email you the instructions to return the glasses for an inspection and we will also email you the prepaid mailing label. If the prescription does not match what you entered, we will email you to ask if you would like to receive the 100 percent refund in the form of store credit to your Zenni account or the 50 percent refund to the credit card you used to pay for the order upon the return of the glasses. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the bifocal glasses you received. We were sorry to read that this order was placed with a zero in the left eye (OS) Sphere category, whereas your prescription apparently calls for +0.75 in the OS Sphere, as your previous orders indicate. In addition, on your previous orders, you entered -1.75 for the right eye (OD) Cylinder, whereas on this order you entered -0.75. We do not know whether your eye doctor provided a new prescription subsequent to the one you used to place your December 10, 2020, and November 8, 2020, orders, with new values for the OD Cylinder and OS Sphere, or whether these items were entered incorrectly. In addition, we see that on those orders, for single-vision distance glasses, you used a pupillary distance (PD) of 61 millimeters, whereas on this order you entered a PD of 64 mm. The notes in the database record of the order indicate that when you contacted us and had an online Chat session on March 13, 2021, you confirmed to our customer service representative that you entered incorrect values on the prescription. Consequently, we apologize for any disappointment you experienced as a result. Moreover, we were puzzled to read your statement that you could not find a frame that would accommodate a bifocal prescription with a pupillary distance (PD) of 64 mm, insofar as we have many frames that will accommodate a bifocal prescription with a PD of 64 mm. If you scroll down on any page of the Zenni website to where we have the column SHOP BY CATEGORIES, on the lower left-hand side of the page, you will see the subcategory Best for Bifocals. If you click on Best for Bifocals, you will see frames that will accommodate bifocal prescriptions, and many of these frames will accommodate a PD of 64. When you see a frame that has an appearance that you like, to determine whether the frame will accommodate a PD of 64 mm and your prescription, and whether the frame will fit you well, click on the picture of the frame so that the picture enlarges. You will see under Details the enlarged picture of the frame, and under SPECIFICATIONS, you will see the PD Range and the Prescription Range the frame accommodates. To the right of this under Details are the dimensions of each element of the frame, as well as the weight of the frame, in grams. To determine whether a frame will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. You returned the bifocal glasses you ordered for a 100 percent refund of their price in the form of store credit to your Zenni account. We received the returned glasses, and on March 22, 2021, we refunded what you spent on these bifocal glasses, $29.90, in the form of store credit to your Zenni account. We hope that the information we provided will be useful when you place your next order with us.

Thank you for posting your gratifying review of your experience ordering glasses from Zenni. We were happy to see that, since you started ordering glasses from us, in January 2021, most of the frames you have purchased have been $6.95 frames, our most inexpensive frame price. We enjoyed reviewing your orders to view the beautiful, bold-colored, full-rim frames you have chosen. Since you have a mild prescription, we were pleased to see that you have selected free single-vision lenses and no extras for your purchases, so most of your glasses have cost $6.95 each. It is good to know that you appreciate the many styles and colors we offer in our $6.95 frames, the efficiency of ordering from us using the app, and that we have exceeded your expectations regarding the quality of the glasses you have received, the ease of shipping and purchase, and the packaging in which your glasses have arrived. As a gesture of gratitude for your taking the time to post your heartening comments, we are emailing you an item that we hope you will use on your next order with Zenni. Thank you again for posting your favorable review. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of your first order, a pair of bifocals for your wife in the beautiful purple frame 282317, with multicolor starbursts (or sunbursts) on the sides of the rims. We are happy to know that your wife is pleased with the glasses, and we are delighted to know that after trying a few times, you were able to measure her pupillary distance (PD) accurately, so she could see well with the glasses. We are pleased to know that you appreciate the PD ruler we sent with the glasses, which you or your wife will be able to use to measure your PD, if you also wear glasses. We are gratified to know that you appreciate the prices of our items, and that you felt ordering from Zenni was an easier experience than ordering from a traditional optometrist. We thank you again for posting your favorable review. At Zenni, we believe that it is a privilege to serve your family’s eyeglasses needs, and we hope to do so for many years to come.