SmileDirectClub Reviews

In office experience was great, staff was friendly and helpful. However, it takes so long to receive new aligners once touch up images have been taken. I have now been waiting 6 weeks for my new aligners and still haven’t confirmation that they’re on Thursday way.

I received a very misleading email that claimed I could get smile direct for $49 a month with $250 down for 24 months. That was not the case when I went to my appointment. The lady said it was double that and for 60 months! That makes me not want to ever do business with SmileDirectClub.

Front teeth are not straight. I could use an adjustment. One of the bottom ones is seriously out of alignment as well. I realize I am older than most of your clients and I am generally satisfied, but I was hoping my two front teeth would be straighter.

Night gums are still sore in front of my mouth the gap has closed a little. When I leave the brace out for a day for you to relieve the soreness of my mouth then I have to put it back in and a sauna starts all over again. I still have one gap is still there. Not anticipate for it to close so it will always be a gap in my teeth. That’s not what I expect of the whole experience.

SmileDirect changed my life. It was the best decision of my life. However after treatment was over I feel like they don’t care anymore. Multiple orders were wrong, multiple delays. Everytime I called there was a different story or status of my order or account. The making and shipping time is RIDICULOUS. Multiple times they screwed up and “lost” my order causing a longer wait and ship time. This impacting my treatment and teeth. I would recommend SmileDirect but not so much anymore, as the customer service is never consistent. The time to make the retainers and ship them is inconvenient and excessive. Especially if your order has been messed up and you are waiting longer. I just feel like they don’t care now that my treatment is over and payment is made. But I’m stuck for life needing retainers now.

I’ve always lacked confidence in my smile and when I heard about Smile Direct Club I had to check it out. Consultations with orthodontists recommended to put me in braces for 2-3 years and Invisalign was too expensive. When I found out that in less than a year and a third of the cost later that my teeth would be straight I jumped at the opportunity. I have not been disappointed. My best friend of 20 years was amazed at the results and bragged for me. Thank you again and I will never have to be self conscious about my smile and in fact can smile bigger than ever.

I was expecting a long process that would take thirty plus minute, but instead it was less than 10 minutes. Once I saw the machine that takes the pictures, I thought it would hurt my mouth or take a long time to get the right pictures. The lady that helped me was very nice and very helpful. Overall it was a cool and unique experience.

Today I had my first visit at Smile Direct and it was an absolute pleasure. Melissa was the first to greet us and was super friendly and accommodating. Max then explained everything we needed to know about our treatment. He was very kind and helpful. He was able to clearly answer all of our questions and concerns while making us feel very comfortable. He played a large part in making our experience a positive one! Would definitely recommend to others!

During my appointment I was under the impression that I was there to see Before & After results of what my smile would look like and if I decided to go through with the process however I was not shown an after picture and I Also feel like I was pushed into Making a purchase right on the spot. The staff was very informative and answered all my questions however I had to state several times I was not interested In making an immediate purchase. After Not being clear the 1st time around A second worker came in to try to persuade me again. Great For sales but With the pressure of the employees I found it very frustrating make making a long term decision In just an hour.

I had a wonderful experience at Smile Direct Club in Towson from start to finish. The appointments were running a little behind, but the staff were still committed to providing an exceptional check in experience with regular updates about wait times and overall pleasant demeanors throughout the process. My scan appointment was conducted by Jessica who couldn't have been more kind, fun, thorough and knowledgeable. She put me completely at ease throughout the entire appointment; it was a joy working with such a bright professional! I would absolutely recommend Smile Direct Club Towson and staff member Jessica with no hesitation.

I had a great experience with Sophia. She was very informative and easygoing. There was no rush and she explained everything thoroughly. She is really great. I can't wait to get my aligners and start my journey. Thank you!!

Listen, if you can go with Invisalign or any other plans please do, I kept getting charged over and over again for the same month, and when I called they said they would help and did absolutely nothing. I ended up having to cancel my plan. I only wanted to go with them because they were cheaper but to be honest they do not appreciate their customers or care enough to follow back regarding customer complains and concerns. Just had a terrible experience overall.

Not sure if this whole experience is worth being constantly bombarded with emails. However, the impression it arrived quickly with directions that were easy to follow. The discount on the impression kit being a digital gift is a disappointment. Just mail out the discount or don’t offer it at all. Don’t make me open another email, redeem it through your website, type in my info all over again, just to get more emails thanking me for redeeming the gift and one more to actually give me the code.

One reason I selected Smile Direct was because you offer the “overnight” option of wearing the aligners but now I’m being told that option is NOT available to me. Very disappointed!!! During the whole process I was informed wearing the aligner just "overnight" was an option and my account was marked with that option. Then just before payment, I am told the "overnight" option is not available to me.

I would have given the experience 5 stars except the rude woman who greeted me. I drove over an hour to get there and arrived 30 minutes early. She didn't even ask my name and sent me away until closer to appointment time. Luckily the woman who did the scan was amazingly sweet and very knowledgeable.

SmileDirectClub's customer service is excellent. Unfortunately, I had a problem. The first aligners fit great up until week four, then I couldn't get the bottoms in. SmileDirectClub sent me new ones in a week, which was great. The second time it happened, I couldn't get the tops or the bottoms in after a couple of weeks, and it took three weeks to get new ones. SmileDirect told me just to wear the ones that I had in. They were so loose, they were falling out. But it took a long time to get those. So, I'm still wearing them. The bottom teeth are much better. The top ones still have a gap. I had a sore in my mouth. I called and SmileDirect told me not to wear them for a week. So, that put me back a week.

I ordered my impression kit on Black Friday. I was offered a $10 kit with a refund of the $10 on a visa. I was also offered a whitening kit and an electric toothbrush. Well, I received the kit which didn’t contain the supplies it was supposed to have. It took me several tries to finally have someone tell me to just use what I had. I did finally receive the $10 Visa, but nothing else. Where is my whitening kit and toothbrush?

I really enjoyed my appointment today. The office was very clean. I thought Nadine was extremely nice and she performed her job very well. I will definitely recommend this office to my friends and family members.

From my first contact reaching out to schedule an appointment, everyone was polite and helpful. I had to change my date and that was not an issue. The greeter was friendly, and took me right in, no waiting. The associate who did my scan fully explained the process, went over my options and answered all of my questions. I can't wait to receive my aligners!

Alicia was great! She was very friendly and answered all of my questions! The place was very clean and was Covid clean! The directions in my email brought me to the exact location! The website was very professional and was super easy to book an appointment!

Not only was the experience clear and upfront it was exciting as well. All my questions were answered and there was no hidden agenda or fees. It is the real thing! The ladies that helped me were exceptional, kind and helpful. Definitely recommend anyone who is thinking of getting their teeth straightened to go to Smile Direct Club!

Very clean and pleasant experience, the gal I worked with was nice & very easy going. Only complaint: clarification needs to be made about your $25 gift card. I was told that if I consented to being recorded, I’d get a $25 gift card. I don’t feel like it is the customer's job to assume that it is a in store only gift card, and along with that; you need to spend $50 or more to even use it. I would not have concerned if I was provided with the full info. Totally misrepresented and makes me question the rest of what I was told.

The girls Johana was super nice. I love the way that she explained to me. All was during the sessión. Not was bored at all. I really recommend to go and do your smile with them. The attention for the beginning of the was 5 stars.

I went in for my free 3D scan and it was a very pleasant experience. Miranda was great! She explained everything thoroughly and answered any and all questions I had. I am excited to start my journey!

Always with a smile and your attitude towards your work is on an entirely different level. I am incredibly pleased with the quality of customer service provided to me. Very good of you to stay on the line so patiently to help me with this walkthrough. Can't wait to see the results!

When I sent in my first pictures, they sent me an email saying it was the same impression kit that they were sending me. I did the impression kit and sent it in, and it was multiple weeks later before I got them. When I got them, they were much taller and not as comfortable as the first set. I've had to really work on them. I'm in my last set and I have five days left. I’m waiting on my retainer but have not heard anything.

Everything was fine until I was on my second to last set and I noticed my teeth need to be moved some more. I noticed it. Not once did you offer to check in with me. Ridiculous that the customer has to take it upon themselves to act like a dentist and reach out to you to make sure every is ok. I needed a touch up. I went to your SmileDirect store in Beverly Hills, and then get notified almost a month later that the pictures your representative took were not good. And now I'm on my last set trying to keep them salvaged before my new set gets in which is about another 3 to 4 weeks away.

My front tooth that was crooked pretty much straightened out with SmileDirect. I had a couple of problems with some aligners and went for another consultation. They sent me a whole new set and they fit better than the first set. SmileDirect did a good job and their customer service is good, too. They check up on you and ask you to check in.

I got my 3D scan of my teeth today and it was really fun and easy. The experience was quick and informative. I highly recommend checking out Smile Direct Club. They are really awesome people who are trying to make you smile better!!!

The greased thing was how fast I received the impression kit. I read emails about a provider reaching out in 3 days and 5 days later, still nothing. I would like to review the plan with a dental professional before purchasing. Also when I signed up, it mentioned I would receive a whitening kit and toothbrush free and yet to receive. When I reached out and asked why, they just mentioned that I have to buy the aligned first. That was not previously stated. Not great experience, not confident in your services.

I ordered an impression kit online, but was nervous to do it myself so I made an appointment for the smile shop. It was fast and truly did only take 30 minutes. I was immediately greeted by a really nice woman who then checked me in. The person that helped me was Shalom. She was so thorough, kind, made me so comfortable, answered any and every question, and made the experience enjoyable.

My consultation was done by the amazing Linda!! She was very down to earth and we had great conversations!! I am glad I choose to go to this pop up event and I look forward to starting my new journey towards my perfect smile!!!

I finished my first Dr appointment early and arrived for my SmileDirect appointment 45 minutes early ~ 10:15. They received a delivery late. They saw others on time without the additional setup. I wasn’t given the option to proceed on time. They opted to do their setup and just left me waiting. By the time they were able to see me, I was only interested in getting it done as fast as possible. Didn’t really absorb many of the details that I probably needed to. I was only interested in getting to my next appointment although very late.

The reps are very thorough and have good customer service. I keep wearing the retainer at night and it keeps my teeth at a certain position. At first, I thought, "Oh, I can't do this. I can't wear this, this thing in your mouth, all day and all night," but I made it through, and wearing it at night is no big deal now.

I had a lovely experience at the Smile Shop in Baltimore, MD. My smile guide was Mercy. She made an effort to make the appointment comfortable and to get to know my wants/needs/concerns. I appreciate her assistance!

For starters, I really liked how SmileDirectClub initially had quick and friendly service. That was part of the reason I chose to get aligners there. I have a moderate bottom tooth that juts backwards, but the rest of my teeth are mostly straight, so I did not want to bother with braces. Using the starter kit for imprints was easy and detailed. The problems started when I actually ordered the aligners. I got them expressed shipped for an additional $99, and started to use them right away. Within hours, I was noticing more and more how my tongue, the inside of both my upper and lower lip were hurting. I looked, and they were red and cut, more than you would expect. I was fine with it, they provided a file for rough edges and "move mints" to get the aligners fitted.

Everyone has been so helpful and easy to work with! The instructions for the at home kit were very easy to follow along with and having two chances took the pressure off of making a mistake. Having the label and box there and ready to send back made it easy to wrap up the process. The 3D Treatment Plan showing the progression of my new smile is so encouraging to see. I can't wait for the next step in the journey to my new smile!

I went for the consultation and spoke to the rep who was very thorough, and I signed up. But I'm not still not happy with my smile. Something went wrong with the front. One tooth is crooked. So, I'm dealing with Dr. Gary and he just sent me a third set and I'm on my third aligner to get those teeth straightened out and separate my teeth the way they should look. I was hoping to be done a little earlier, but when you do something and expect a lot, and the results don't give you what you want, I've learned to not have high expectations on things that only nature can take place. Other than that, I would definitely recommend SmileDirectClub.

As soon as I walked in to the office, I was greeted and taken care of. The check in experience was very modern, no actual paperwork was signed or needed. Everything was done on a tablet. My Sales Associate, Elizabete, was super sweet, very personable, and experienced. She was able to answer all of my questions and she even spoke to her personal experience with aligners. She was such a pleasant and sweet person! I will def tell my other friends about my experience today. I’m super excited about my new smile!

Not happy at all with the results, no one sent me an email saying they needed photos for my touch up aligner. It's been over a month now, so finally I called and sent out my pictures and still haven't received anything. I've been wearing the same aligners for 2 months and they have holes in them!!!! I'm not satisfied at all and would like my money back that I've paid for. My teeth are not straight. They are still crooked. Not happy at all!!!

Cosmo made me feel the most comfortable I have been in a while. He explained everything to me perfectly, made me feel confident about the smile I already have, and worked through anything that may get in the way of me getting the aligners. I appreciated his assistance. The 3d scanning appointment went smoothly and he's also very easy to talk to. I would get another scanning if I could.

Both Katie the manager and doctor Ghanem were both friendly, professional and courteous and informative. I felt very comfortable throughout my entire experience. I am extremely excited to start my treatment program! I am looking forward to a new and brighter smile soon. I also got a free whitening treatment as well as a gift card and a bonus for my referral and myself. They both answered any question that I had as well. I would recommend a visit to all who need treatment of spacing/crowded/yellowing teeth.

I wanted to fix just the front teeth. They were angled and I wanted to straighten it. The packaging was very nicely set up and had everything I needed. Everything seemed to go the way it was supposed to. It was quick, straightforward, and inexpensive. I paid it in advance. It was a little cheaper if I paid it in full. So, that was a nice kicker to do it that way too. Just the putty that I'm supposed to use, SmileDirectClub said I got to be quick about it when I do it. And they weren't kidding because it really sets up fast.

I took my teenage daughter and the whole experience was great. They were very friendly and informative. Amy explained everything and answered all of our questions. She was great at communicating with my daughter, while making sure she was comfortable and understood the whole process. Couldn’t be happier!

I had an amazing time straight off the start. Everything was shown and told perfectly. I’ve never had a experience like this anytime I’ve ever been to the dentist office. SmileDirectClub have amazing people working for them!

The impression kit was well packaged, very easy to use, and easy to ship back. I easily had enough time to mix the putty, roll, lay it in the tray, and form my impressions. Maybe add a comment on how to pull them out once they're formed without damaging them. I found pulling straight down/up off my teeth the easiest. Return was very easy, just put the impressions back in the box and drop it off.

The fitting was straightforward and the instructions were very clear. The process with SmileDirectClub was extremely simple and expedient as well. The fitting was delivered within a day or two and it was a very easy experience. But when I submitted my initial inquiry on their website, it was for the 12-hour aligners. And when I ordered them, I got the 22-hour aligners. It could have been a user error, but the website was not being super clear while I was filling out the information. But having completed the process, I'm glad that I did that because it's over with and it was a faster process. I'm also in a better place as a result.

I loved my appointment! Both my consultants were so kind and made me feel safe and able to be open about what I wanted. They explained financials to me very well and I’ve never left a dental appointment feeling as reassured as I did.

I attended a pop-up location this week and was very impressed with the process and the representative who helped me, Brittany. She was knowledgeable, friendly, and helpful. She walked me through the process with thorough explanations. I’m looking forward to receiving my care plan and getting started.

Ashley did my scans & talked me through the whole process. She was so incredibly friendly & fun to talk to! At the end of my appointment I felt like we could’ve been good friends! She made the whole process very easy & even surprisingly fun.

I would never come back and better yet the experience I had in the store made me want to switch to Invisalign. I asked multiple times what I was signing and never got a straight answer, got charged so much money and can’t get it back for multiple business days after I had said I had to think it over. No paperwork or anything was sent home with me. Actual scumbags of people doing this to anyone. I hope the Philly store closes down forever so that all the lying people there lose their jobs. You can thank them for giving Invisalign multiple other customers including myself and my 5 other friends that were also going to go to Smile Direct. The stores and the company’s loss for using a ** tactic to make money. Many people will be hearing about this as well. Don’t think this message is only going to this store. With a big following I can only hope this store runs of customers.

I had an amazing experience being at Smile Direct Club, smoothly transitioned and in detail educated about the how the treatment is planned. I am excited to start with my treatment and awaiting its arrival.

We went to the actual shop in Nashville and got the scans done. Everything was done pretty much virtually. SmileDirectClub emailed us what my husband's smile should look like after the end and we approved it, and we were good to go. He wore the retainers all night. The most he ever had them off was for two hours a day. Depending on the actual retainers, some of them were a little defective because sometimes they would break after wearing them after one or two days. He would just start the next one sooner. One time, we contacted SmileDirectClub but it was a bit of jumping through hoops to try and get that, and we didn't want to get him off track because they would have to make a new mold or set of aligners, and that would have taken longer. My husband's teeth are not exactly how they showed online what they said his smile would look like at the end. But it's close. So, he's happy with it. Overall, we're satisfied.

We went for scan…First of all you say a free whitening and not a sample in advertising. Plus I had a email that said free Visa card and I asked her about it and she skipped right over the question. The entire thing is dishonest!!

I'm very thankful that Stephen was my first impression of Smile Direct and Liz was my representative. Patient, polite, knowledgeable and professional. They are what customer service should look like when you're upfront, close and spending long term care and money.

Jameila my Smile guide was very polite and seemed fun to be around. She had only been a smile guide for 3 weeks and she was amazing. I felt comfortable and happy with what I’m getting. I am definitely looking forward to my aligner journey.

I had an amazing experience today. The entire staff was very friendly and professional. Everyone I spoke with made me feel so welcome and comfortable. I learned the entire step by step process I will be going through and the help I will receive along the way. I also have to point out how painless and easy the the 3D imaging was, it was over in a matter of minutes. I would highly recommend this service to anyone and everyone that is looking for a better smile. I left my appointment feeling confident and with a huge smile on my face, ready to start my journey towards a better smile!!

Staff at the San Jose Curtner location was absolutely fantastic. They were able to address all my concerns with insurance, using FSA, and of course, a better smile. Joceli, my SmileGuide, walked me through the process. The 3D scan itself was quick and easy. Very pleased with the visit and can’t wait to receive my aligners.

Overall, was a good experience. Staff was so nice, kind and friendly. She took time to get to know me before starting the scan. She fully explained the whole process and what to expect. Excited to start my treatment!

Overall, it was excellent. Rosa was superb, professional, and answered all my questions. I didn’t have any wait time and had all aspects of the process, including financial, explained thoroughly. Thanks again.

My technician was so knowledgeable and friendly and willed at explaining the process. It was so quick and painless and I appreciate the upfront discussion of cost and expectations of my plan. Would recommend highly! Hope I feel as satisfied after my treatment. Thank you!

The Staff were so welcoming and warm. They made my boys and I feel so very welcomed. They explained everything in such great detail. I wasn’t left with any questions or concerns. The one downside was that I left and remembered that I forgot to get the gift card promised in the promotion. Other than that, 5 stars!!! I would totally recommend to everyone I know. I also plan to bring my children here after I finish my treatment. Great for single people and families!!! The consultation was quick and swift but was quicker than I expected.

I decided to work with SmileDirectClub because of the timing of how it works and the price. It was a lot more benefit for me. It was a shorter time for the aligners to be used and my daughter loved it. The doctor who made aligners for her did everything good and everything was time-consuming. The mold came out a perfect fit for her. She was comfortable with them. They were a bit difficult when she changed them because they were tighter. But once she got into them, she was doing good. She did everything on time and she is doing her retainers now, her first set.

My first smile appointment was easy peasy, and I got a goody bag! They were very friendly and answered all my questions. The whole experience took about 30 minutes and that includes all my questions, filling out info, before photos and the scan itself. I would highly recommend to a friend, I can’t wait to get my box!

Very interesting and informative. Learned a lot about the process of the aligners' work and how long the treatment will take. Staff were very friendly, knowledgeable about their business. Can't wait for my grandson to get on the road to a new smile. Thank you Smile Direct Club!

Everyone on staff was very professional and efficient. They got me in and out in 20 minutes. The lady doing my scans was very nice and attentive. I had a great visit and I’m excited to get my aligners.

I was originally thrilled at how responsive everyone was and how quickly I received my impression kit. Once I returned it, I was told I needed to have a cleaning before aligners could be made. I did that and sent my second set of impressions back only to be told that my bottom teeth could not be treated. The bottom is what I wanted straightened. If this was the case, I should have been told after the first impressions were received. All this did was waste time and money. My bottom teeth are no worse than any advertised on the TV commercials. I am not satisfied with my experience and have been left feeling frustrated and misled.

I was very pleased with the service, with the positive energy and especially with the genuineness. Everyone was very driven and determined. Really making me wanting to fix my smile. Very excited and looking forward to spreading the word.

Very friendly staff. The digital images are fabulous and removes the need to use the goopy trays. I was very pleased. A note about the whitening trays: so good! Used for the first time yesterday just once instead of twice. It was easy, powers up from plugging into your phone, and you can use your phone timer. I love the tech integrated into Smile Direct.

While looking into starting the journey with Smile Direct Club I thought I'd have to do the impression kit myself but when I found out I could make a trip to a local office and have my scan done by the staff, that was the right choice for me. My experience was first class; nice offices and a fantastic, knowledgeable and friendly staff. My appointment was right at 30 minutes in duration and I'm excited to begin my journey with Smile Direct Club.

I was nervous going in as I have had a very crowded smile for almost my entire life. My smile coordinator was extremely detailed and was willing to answer all my questions. He normally records his appointments but was not upset when I asked him not to record our appointment and he kindly accepted and understood.

Very friendly staff at SmileDirect… They fully explained the process of straightening my teeth and now I’m just waiting to hear from the doctor to explain the length of the treatment plan. It sounds like an easy process and I’m looking forward to having a better smile.

Please do your homework before trying to save money skipping the orthodontist and avoiding Invisalign or braces. I spent $2k with SDC and ended up back in with the orthodontist looking at another $4k to get actual comprehensive treatment. SDC did little to straighten my teeth and made my bite worse. Please do your homework and read the complaints on their social media posts and with the BBB before trying to save money - do it right the first time.

I was hesitant at first but I ordered from SmileDirectClub and it worked out pretty well. I got the kit and it was a pretty easy process of following the directions. You had four molds to do, two on top, and two on bottom, so they could get the accurate measurement. Then, I sent those back within that week. After that, I got my SmileDirect box and I went ahead and started measuring. The app was super easy to use, too.

Was a great experience and would advise anyone to take the time to go and get fitted. Was well done and I have not had a better experience with a person than I had with this visit. Overall I would have to give a 10.

SmileDirectClub's price was right. I'm done with the process but I need to contact them because the front two teeth are not perfect. Other than that, I'm happy with my smile.

Rita did a fantastic job for our daughter, I was very impressed with the technology. Rita was very patient and professional, I couldn’t have asked for a better technician, she made our daughter wry comfortable and was able to answer all our questions.

The girl who helped us out was amazing, awesome, nice. She made the whole experience fun and relaxing. She was really awesome. We talked for a bit and then got all of our stuff done. She really made it comfortable for us. It's a really cool girl. Thank y'all so much.

I was sent an impression kit for “touch up” aligners following 4 months of treatment because my teeth did not move into the position they were supposed to. After receiving my impressions and photos I was emailed that I would hear my treatment plan within 5 days. After almost 3 weeks I called and was told they needed more pictures and had emailed me. I got no such email. Finally I got my treatment plan to find out I will need to wear them another 3 months. Very disappointing. And this is all after finding out that my insurance that was supposed to cover 80% covered nothing because Smile Direct is not ADA approved!

So I've been trying to do the Smile Direct Club thing for a while now but I haven't had much luck with the kits. By sheer coincidence I checked my email last night intending to email smile direct club regarding my failed attempts. The smile shops are far away from me so I was just going to call the whole thing off. However, upon checking my email I found out there was going to be a pop up shop a couple towns over! I was thrilled. I signed up, went, and I was in and out of there in no time. The young man who did my 3D scans was so nice and he gave me so great info. He's also a smile direct club success story and he showed me his results. I'm so glad I checked my email.

The service I received was absolutely amazing from all of the staff. Rikki has amazing customer service, and she made my visit very easy and quick. I would most definitely recommend everyone to visit SmileDirectClub in Germantown, TN.

I can not WAIT for my box to come in so I can get started with my treatment! I had the BEST experience EVER! Tatiana is the BEST! She made my experience PERFECT! Her and the manager was EVERYTHING! I have already started telling family and friends and they can’t wait to get their journeys started as well! The New Orleans location is the BEST! Even if I lived somewhere else, I would fly here just to experience their true hospitality and welcoming vibes. Thank you.

We haven’t embarked on our SmileDirect journey yet; we’re still awaiting the aligners. The consultation however went better than expected and Matt was extremely knowledge and forthright with his answers to our questions and concerns. If the company is as good as its employees then I already know we are gonna have a great experience.

My appointment was at the Beverly Hills 'Smile-Shop' location. Inside the store was very clean & organized. Everyone was very nice & professional. My 'SmileGuide' (Louis) was on his game. Very knowledgeable and very personable. My appointment took a little longer than expected. The only complaint I have is THIS store location and the OUTRAGEOUS cost of parking. They talk about how they want to make their product affordable for everyone, maybe they should reduce overhead and not open a store on Rodeo Drive in Beverly Hills. A total NIGHTMARE (location wise).

Had a fun time chatting up with Lucy! I was checked in and on my way in about 10min upon arrival, just as promoted. Everything is explained very well and easy to understand. You also get some free goodies as you're leaving! Thanks for the great experience ladies!

Everyone was extremely courteous and professional. Nadine did an awesome job of explaining the program and the options. She was a delight. Overall an outstanding experience and something I will gladly recommend to my friends and family.

It was an amazing experience. Alana helped and guided me fantastically in order to start my amazing journey to be a part of the Smile Direct family. She has amazing customer service. Thank you. I can't wait to start my journey!

When we arrived, we were met with such professionalism and warmth from Melissa and Max. They made us feel very comfortable and were very knowledgeable about the service. My son could tell them everything he wanted corrected and they answered all of my questions. Most importantly is they didn't pressure us into it and they were completely professional. We have decided to go ahead and my son cannot wait to get a new smile!! Thank you Melissa and Max!!

In August I asked for replacement aligners and were sent ones that did not fit. I was booked a 3D scan appointment in October and I have not received my aligners and it is now December. I have been given the run around and hung up on several time by customer service whenever I call. I am extremely upset with SmileDirectClub and their rude unprofessional service.

From the website it sounds like the 30 minute free consultation will just be to answer questions, go over treatment and get an idea of pricing however it took more than 30 minutes and at the end they were not happy that I didn’t want to immediately sign the $2000 payment. They were very pushy, continuously asking me to put $250 down and then decide on my payment plan later. I didn’t appreciate that the website made it seem like it was supposed to be a consultation which in my opinion meant research but it was a way to trap you into paying on the spot. I have done my research and they look like a great company but I did not appreciate how the consultation process went.

I really appreciate the great service. Can't recall the lovely lady's name but she really exceeded any expectations I may have had, by going above and beyond to make me feel comfortable throughout the entire experience! Really great job! Hopefully you give her a pay raise, good people are hard to find and even harder to keep!

My experience was good and between the time I was promised even a little bit earlier. Shalom was very personal and answered all my questions in great detail which made my experience as a whole even better.

We went to the Orlando office to do the workup for my son. You can do it all online if you want. But it was nice to actually go into the office and have them do all of the photography of his mouth. It was very in-depth. They put a camera in his mouth and they took all of these shots of his teeth and got everything all measured. I gave them $286 and we left. After two weeks, this big box came and all of his aligners came at once, with tooth whitener. He started putting in his aligners. He has only made it through half of his aligners. He hasn't been doing it as fast as he should. But he's still doing it. When we went on vacation for Thanksgiving and saw the same people, they were telling my son that his teeth looked great and that they really straightened up. They have really straightened up and it's only halfway through the program.

I saw Sarah for my first appointment to do my scan. She was very professional yet so personable! We laughed and she made me feel so excited and made this experience absolutely amazing. I would recommend Smile Direct and to go see her for anything you need!

Being that it's been 8 days since my 3D scan, & I have yet to get invoiced or receive a treatment plan, I'm questioning the process. I initially met with Laura in St. Louis, who created my 3D scan. She was dressed like she was ready to go work in the garden, not work on a professional dental plan. (Grey t-shirt, old tore up jeans, and well-worn tennis shoes.) She indicated I should get my treatment plan in 2-4 days (ie: no later than Fri, being that my scan was on Mon.)

Staff were very was great and very professional. I was nervous and late for the appointment and the staff were very accommodating. I was nervous at the beginning and Jeremiah made me feel so comfortable

My experience was very good. However, other than Care Credit, they need to have other options for the down payment!!! Especially for Seniors who live on Social Security. I can manage the monthly, but, cannot manage a $250 down payment!!!! Please help me! I will be a good one for promoting sales for the company, but, need to be accepted first!!!

I’m super excited to get my daughter her aligners, w/ Christmas though I’m struggling right this second but I really want to get them! So I’m trying my hardest to pull this money together for her down payment! For Kyleigh **! I’m really happy with the way the results will look! Thank you guys so much for being so awesome!

So this is our 2nd go around. 1st experience, great. Then Time for retainers.. ordered twice and got nothing. Teeth continued to shift. Had to go through the whole process again, mold, pics, and begin ANOTHER $2000 order, and still haven’t received the 2nd set after following up repeatedly. Teeth continue to shift. I believe the 2nd set should be free considering.

If that were the case I would have loved it, however based on a six to eight month at $1950 it comes out to $11 per day. Extending it to 24 month and $2300 is not what I was anticipating. Please, again please Cancel my order. I can't afford your dreams or mine. D **.

My last set of aligners didn't seem to fit right but nobody got back to me. At that time, SmileDirect was booming and they started showing commercials, but they were understaffed. But a year later, when I needed another set of aligners, they were more than happy to get everything. I've been happy with the results that I've been given.

Amanda was who I seen today and she was really great! She explained precisely how everything works and what I will be going through. She was super respectful and answered all my questions. I left the office with complete confidence that this is what I’m looking for to do and trust in the process.

Went to the store thinking it would be more informative, it was not, apparently they are all about sales. Almost 2 weeks later and I have not heard anything, no email, no text, no phone call. Finally I contacted them and the case was denied. I would say these are for very mild teeth issues not to replace braces as they advertise.

It’s my first time ever in considering getting my teeth straightened to have a better smile. I know I made the right decision coming to this place. Not only of the well advertised but it's simply true. The staff that assisted me. Andrea was very helpful, polite and answered all my questions even the silent one. I just really am looking forward with this journey.

Thank you to SmileDirectClub for getting me on my way to a more confident smile. I went for my free 3D image and Johannet made me feel so comfortable. The technology used is amazing and I can’t wait to start seeing results!

My 12-week plan did not give me the desired results, so I called and the Smile Direct Representative directed me to go to the Smile Direct Facility where I had my initial exam. I did go, on November 4, 2021. The Technician did new scans and showed me where more alignment was necessary to achieve the desired results. She told me she would send these scans to my Smile Doctor and I'd be getting new aligners in 3 to 4 weeks. I told her that they should not send my retainers because obviously, my teeth were not straight yet, and she assured me that they would not send retainers until my smile was complete to my satisfaction.

Honestly, this was the best medical visit I ever had leaving with a smile I could not hide. I had really good conversations and the environment was welcoming even after being just a bit behind schedule for my appointment. I look forward to a brighter and more confident smile after experiencing this visit!

Quick to get a kit for touch. Said the kit cost would be refunded when kit sent back. Have not heard more about that yet, but all other great. Got the kit timely, made impressions, followed directions and SDC confirmed they got back. Thank-you!

I have enjoyed having my teeth moved. But before I felt they were done, SmileDirect told me they were done, and I told them that they were not done. So, for 10 weeks now, I've had the same aligner in waiting for them to have a new plan to finish my teeth. I've been disappointed and frustrated. I have sent in three sets of molds, and each time, they were putting me off. I told them, "I sent you four. There should be two out of those four that are good enough to do some new aligners." I would have gladly driven down the hour to Minneapolis to have them do a photoshoot of my mouth so that they could come up with what they needed. But they closed their office in Minneapolis, so there's nothing around for me. Doing these molds and trying to fit them in my mouth is hard.

The receptionist make me feel her sincere welcome, but the guy that actually attended to me that youngster I did not like one bit how he attended to me. As he was explaining to me about the cost and when I told him that I didn't have the $250. He suddenly just cut me off, got up and opened the door to said he was gonna go ask whoever his boss. He shut the door and walks out..I truly suggest to get rid of him because people people like make me feel that I wouldn't recommend. I actually think he should be fired. I don't understand how and why you guys have a 20year old kid doing this kind of job..He doesnt have that welcome that vibe that most people give when working with the public in a establishment..I would never go back again and I would never recommend nobody. And the receptionist I wish her the best. I think deserves a promotion. And that's the honest to gods truth.

I was very impressed with how Shakira knew the information and answered the questions I had about Smile Direct Club. She was VERY efficient. I would definitely recommend Smile Direct to a friend at this stage!!

I thought the impressions had been easy to do until I received an email message and another set of impressions to re-do and return. I did this and, a few weeks later received an email message indicating I needed to have a thorough teeth cleaning. This was frustrating because I had had a thorough cleaning by my dentist just days before taking the impressions and had sent photos. After two discussions with staff by phone, I was directed to have photographs again on my phone during the second of these conversations. It was a more frustrating and time-delayed process than I had expected. A day later, I received confirmation that everything was in order and that I would soon receive my aligners. I wait for them now.

Today, Adrianna helped me and it was nothing short of an amazing experience! She was super friendly helping me the entire time and answering all the questions I had. Because of friendly service and extensive knowledge, I am super excited to try SDC! Would def recommend to a friends and fam!

A great experience me and my other half had today being able to have our appointment together. Our Smile Guide Janet got us in and out quickly and made us feel welcomed and comfortable the entire time.

I did some research and found out that SmileDirectClub had an office where I could go to to be scanned instead of doing it on my own through the mail. So, I went in and I dealt with them directly. I love SmileDirect. I ended up going 18 months on their plan with my aligners and now I'm on my retainers. I had so many good comments about how nice my teeth look. I've been very self-conscious about my front teeth, especially the crooked teeth, my entire life, and at 68 years old, I finally did something about it.

Your sales team at Towson, MD, told me things that your customer service reps said were inaccurate. I was told that my insurance info would be checked and a dentist would call me to discuss my options. I was charged $1850 for nighttime aligners. I was told a dentist would explain the difference between nighttime and daytime. That never happened. I was also told Towson would run my insurance and let me know how much is covered. No one ever ran my insurance. I was just charged. After 40 minutes on the phone with a customer rep, that charge was refunded. I submitted online for my insurance to be checked to determine how much will be covered and got an email stating I'd hear more. I have not received any further communication about insurance coverage, but I am getting lots of emails about purchasing my aligners.

Ambrosia was my Smile Guide at my free scan. She was very personable and professional. She gets 5 stars from me and I would happily recommend her along with Smile Direct Club for any of my friends’ and family’s smile journeys!

I was a little nervous when I had my 3D scan that the woman that was helping me had to turn on the fan in the room because I was sweating a little. Lol. But my experience was great and she was very knowledgeable when I had questions about the treatment, after the treatment, and payment. I definitely recommend this location for any information about Smile Direct.

I have just reviewed my ‘new smile’ and placed my order for my new aligners. I am excitedly anticipating my order and getting started. I was able to meet in person for a 3-D scan. I highly recommend doing so if you are able. I tried doing the impressions myself (for another company I didn’t go with), and I had to redo them. Apparently the 3-D scan is more precise; we all want precise-right? Anyhow, the woman who helped me, Ashley at check-in, and Ana did my oral scan, were so authentic and kind. (Dec 2nd Oceanside at Marriott). They were actually what sold me. My experience was fantastic. I went thinking ‘maybe’ and left with no doubt about proceeding. Smile Direct are lucky to have those two employees. I will do another review in 4 months when I’m tentatively scheduled to be done with my alignment. Can’t wait!

Very welcoming environment as soon as you enter the building. Receptionist was very nice and conversational, which made the waiting process, although not very long anyway, feel like a fleeting moment in time. In particular, Macie was the person who carried out the whole 3D scan process, so shouts out to her. She was also very nice and kept up conversation the whole time, which I appreciated. She explained everything well and left me with no questions, so I’d say it was an overall good experience for me. No complaints here.

I’m disappointed with my experience. I've been done with treatment plan and have a large gap in front. I reached out before it ended and was told I had to wait until end for touch up. Now I’m just waiting with no improvement. I’m leaving for my 20 year anniversary vacation, I should be done, and I do not have my new smile and will probably not have my new aligners before then. I wish things would be expedited.

Ultra-courteous service with all questions answered to my satisfaction. They are agreeable to my consulting with specialists before making a decision & throughout the process. I really appreciate the upfront payment option with a large discounted price savings of over $400.

The scanner was hurt. The staff seemed not sanitize equipments. The staff there was not able to provide enough information, especially on the pricing details. Refuse to provide further help, and even ask me to leave. They refuse to provide the bonus promised for the appointment. Bad experience.

My experience with Mathias was amazing. He was very friendly and knowledgeable. I love to see how the current technology is being used. I'm so glad I went in-person for my mold. The molding process takes 3D images and it's amazing. I'm so excited to have the smile I've always wanted.

My experience at SDC was great! Nikki was super friendly and welcoming to everyone who came in. She had to ask one gentleman to wear a mask and did so graciously. Cas was friendly and informative, walking me through all the steps, making sure all my questions were answered, and very engaging at the same time. If my results are anything like the people then I’m glad I chose SDC!

Linda, who I had working with, was great. Polite, friendly, good sense of humor, it was a pleasure working with her. She explained everything thoroughly and I was glad to get the $100 off for a friend referral. I was told everything was wiped down. Everyone had masks on. Ian really looking forward to straightening out a few of my issues for a better and brighter smile! Thanks!!

I had done my research and knew a bit of what to expect but traffic was rough and I couldn’t find where to go (I attended a pop up inside of a hotel). So I showed up a bit cranky. However, every team member was so friendly and warm that I walked out feeling so much better. The Smile team turned my day around. Shanté was an incredible help and explained everything thoroughly. I’m excited for this process and to see how my smile transforms (because it already has just from today’s interaction!)

When I checked WhiteCoin, there was a coupon that I could redeem for SmileDirect. So one morning, I clicked on it, then I went to the SmileDirect location at a CVS right down the street. I had my braces but on my bottom teeth, I never got the wire implant type thing that they glue in. So, my teeth had majorly shifted worse than what they looked like before I had braces. And my mom was all over that and really influenced my decision to do SmileDirect.

It was a great experience. Very professional but also very welcoming. The woman answered all my questions (and I had many) and helped ease all my concerns. The whole process of the 3D scan was very simple, painless, and actually very cool. I will definitely be recommending.

David was so great listening to my concerns and answered any questions I had! Didn’t just try and me something. Made me feel like I’m getting my money's worth with this! Was a really great experience all around!!

The treatment time and cost were a positive surprise as I had been quoted almost 3x more from dentist. Renee at the Ft. Myers location was knowledgeable and caring. The whole experience has been terrific. Looking forward to the results.

Had a really good experience, first time visit and this will not be my last visit, I was serviced by a gentlemen named Hakeem, very personable and explained everything out completely, and let me say patient! I had some troubles making my appointment but he made sure my spot stayed reserved, 10 star service, very excited to start my progress.

I visited the Orlando South Orange Ave location on 12/2/21 for my smile scan. Very clean office, secure parking and building. I did have to pay a $20 “lost ticket fee” for parking in the garage as instructed by Cortney after only 1 hour or less being there. My parking ticket was validated for me by the manager as promised so that it would be no cost, however when I arrived to the parking garage exit kiosk, it was not accepted giving an error message “this ticket cannot be used.” Luz was amazing! So thorough and caring. Very personable and encouraging. After much apprehension, Luz reassured me and made me feel very comfortable and confident. Cortney is lucky to have Luz on her team! Very quick turnaround, I received my treatment plan and placed my aligner order the same day my scan was completed. I am very excited to start my Smile journey.

I arrived to get my 3D Scan. Steven helped me and I have to say what a wonderful person he is and made my experience amazing! I am so excited to have this opportunity to have my teeth corrected! Can’t wait to smile again!! Thank you!!

I just went in to the Smile Direct Center for a scan of my teeth. Exceptional service. Very informative. Very reasonable price. I am so excited about my new smile. I can't wait to see the final results.

Great experience, easy to check in and get an assessment. Pretty cool watching the 3D scan do its magic. Would be great to get more accurate information at the time of the appointment as to what your insurance coverage is.

I LOVE SmileDirectClub. My initial set of aligners were fantastic! However, trying to order my retainer has been a nightmare. First, I called to order a retainer, and was told it would take two weeks. Four weeks went by, and I called to check on them. At that point, I was told that my prescription had expired, and I needed to submit an impression kit. A new kit was sent, I completed the impressions and returned it the next day, and received an email saying that my impression kit had been received, and I would receive my smile plan in five days. 15 days went by, and I called to check, and I was told that my account was missing some photos. (When photos were already taken by a SmileDirectClub associate on the video chat feature on the app.) I submitted the missing photo, and now I am waiting again. I am hoping everything from now on goes smoothly, I am looking forward to retaining my smile!

I did both sets of teeth and they only gave me the top aligners and said that my bottom teeth don’t meet your requirements but my dentist says otherwise and the customer rep told me that I need to go see an orthodontist if I want my bottom teeth straight. It kinda left a bad review in my mind that you can say that to a person who is paying 3000 dollars for one set of teeth.

I wanted to straighten out my bottom teeth a little bit and close the gap in my front teeth. I went through SmileDirectClub, and I love my new smile. I enjoyed that my experience was quick. My teeth weren't that bad, so it didn't take very long.

Shirley was so friendly and helpful. She answered all my questions and explained everything so well for me. I got all of the information I needed from her and the process was quick and easy. They even took me early.

I had a pleasant time at the downtown Nashville location. Shae was the person who helped with everything and she was wonderful. I appreciated all her help and definitely would recommend this place for others to go to.

This has been a 6+ month ordeal to obtain retainers. I purchased new retainers earlier in 2021 on a 3 for 1 deal that you offered. What arrived 3-4 weeks later were 3 bottom retainers only. Despite lengthy well documented phone calls to report the problem to very well intentioned but completely clueless SmileDirectClub employees, 3-4 weeks later arrived 3 more bottom retainers only. I repeated the complaint phone call, waited 3-4 more weeks, and 3 more bottom retainers only arrived. At that point I had 9, count them 9! New bottom retainers and no new top retainers. The top retainer that I have been religiously using since my treatment plan ended has now the same top retainer since 12/2020.

The Smile Expert who assisted me was absolutely wonderful! She was kind, personable, and knew just how to make it an overall great experience. The facility was nice and clean, it was obvious to see they took care to make a great impression on clients. I’m kicking myself for not having visited from the start.

Customer service is great. I'm seeing some improvements. But I lost my container and upon getting my new purchase. It was no big deal. I ordered one from Amazon. But that would be cool if SmileDirect can have those.

Your Edinburg team is absolutely amazing! Extremely professional… Their level of expertise was superior which made me trust them, felt comfortable throughout the entire process. I had fun, it was virtually painless unlike most ortho appointments I’ve ever been to. Thank you!

I visited the Schaumburg Smile Direct Club location. Super easily to get to. I was able to park across the street in a parking garage. It's in the streets of Woodfield next to the movie theater! Super cute and clean room. Safe to come during COVID. Fast and easy appointment. Janeth and Ale both were very nice and thorough. Made me feel comfortable with the scan even though I have a bad gag reflux. They did a good job trying to comfort me. Highly recommend!

Coming to Smile Direct Club has been an AMAZING experience! The dentist that helped me at my visit went above and beyond answering my questions. I am super excited to start my new journey! Their prices are very affordable. The process is better than actual braces it’s insane! #smiledirectclubisbetter

I finished my retainers. Never missed a day. Results were ok. I’m on my third set of retainers and this last set has been awful. Shifted my teeth. I asked if I could send them back because the prior sets never had this issue. They told me no. The lifetime smile guarantee is not as it seems. They suggested I restart the plan and it would cost an additional monthly fee- after I had already paid off my balance. If I could go back, I would 100% choose Invisalign or go to an In-person orthodontist. Do not waste your time on SmileDirectClub. Results and quality are less than expected. Customer service is not helpful, unless you have an active plan. I fully regret trying this pace.

My visit was painless and stress free! My consultant made me feel very comfortable and was very knowledgeable about the product and services. All my questions were answered and she smiled the entire time. I definitely recommend even if it’s just for a consultation.

My reception was wonderful. The woman taking care of me was pleasant to speak with and made my visit pretty peaceful. I’m glad I am finally getting my teeth fixed and it was welcoming to see someone to cheer me on!

In the San Diego Point Loma location I was assisted by an associate named Lucy and she explained everything thoroughly and guided me through the whole process from beginning to end! She answered all of my questions and her professionalism was impeccable. She was also very personable and really got me excited about getting my teeth fixed. I spent 4 years with braces previously and hated going to any dental appointments even just for scans but she was so patient and kind I'm glad I chose SmileDirect out of the other options just off of this interaction. Great customer service!

Daisy was patient, professional, and thorough in her explanation of what to expect. I especially appreciated her willingness to confirm whether or not I had dental coverage. I didn't; but I appreciated her not immediately dismissing my request. Lloyd is also a treasure. His customer relations skills are impressive! Thank you!

My experience with customer service was very positive. Getting everything set up was very easy and my teeth came out exactly like I wanted them. It's been less than six months and I'm finished. This is completely safe and the 24-hour dental is great.

Great, seamless experience at SmileDirect in Schaumburg. Online scheduling and email/text follow-ups were simple and thorough. Jacqueline did my scan and explained the process completely. Friendly service, clean, professional environment. COVID safety measures in place, etc. I’m excited to get started!

The in person visit was great and woman I spoke to was exceptionally helpful in answering my questions. I thought I was really clear that the issue I was having was related to my back, right molar bite and I didn't want my front gap correct because it requires cutting a root that divides the teeth (multiple doctors confirmed). However, the plan I was given was exactly what I didn't want...to correct the gap. I spoke to some very helpful ladies today that submitted my revision, but it's a little frustrating to make a point to drive 30 minutes each way, spend over an hour at the appointment for the plan to be wrong.

Crystal was very knowledgeable, affable, competent and just the kind of person you want to guide you through these uncharted waters. She was very thorough and practiced METICULOUS hygiene. I am looking forward to using the whitening system and beginning my treatment.

Customer Service (Jake) during my appointment was great. I specifically mentioned that my focus was on my bottom teeth. He said that it would be possible to straighten them out. Once I got my scan, there was absolutely no movement or change to the 3D scan in my bottom teeth with no change on my top teeth either. At this point, it would be a waste of my money $3k to spend when there is no positive outcome or change for that fact. Thanks anyways.

Very clean and was greeted very nicely. My daughter was a bit nervous since she is not crazy about doctors offices but Stephanie I believe was her name was very wonderful. Since my daughter is 17 I made her go back alone since the covid protocols are in place there. She came back up front to get us and told us we was welcome to join our daughter. She was very friendly and Pleasant to be around and answered all our questions. I will most definitely referral for people to go in versus the mail in molar kit.

Alicia and her co worker, name starts with a C, sorry I don't remember her name, were amazing. Sweet and knowledgeable. Only thing I didn't like was that the 25 dollar gift card was not explained beforehand that it was for 25 off of 50 for Smile products.

Had no clue what to expect when I first came in. When my turn had come Ms Elsa brought me back and was super funny and welcoming. She explained everything leaving no room for questions which I find awesome. Never knew about some of the technology used until I came in so that was cool being educated on some behind the scenes action. Overall super happy with the experience on my first visit and super happy for the team that worked with me. Can’t wait for the results. PS if Elsa is able to read this tell her I'm trying my hardest to book that trip!!!

It was quick going down there at SmileDirectClub. They did the laser procedure and having that done was a fast process which was what I needed. I'm done with the program and I feel good about my new smile.

Had a wonderful experience with my 3D smile direct scan today. My SmileGuide Elsa was kind, knowledgeable, helpful, and went above and beyond to connect with me as a customer and person. Really impressed!

The experience to just get my scanning done was very inconvenient. I just needed my retainers and I was pretty much force to go back and get my scanning done. I understand that, but with work and the availability conflict with work schedule was terrible. Then I was scheduled on a Saturday to be told when I get there, "Scannings aren't done on Saturdays." Here we go again on the mission. However, the score does not reflect with the service given once I got my scanning. The service at the site was great on the day I got scanned. I came in late, and they made me feel like they made it a priority to attend me. Thank you! Please better scheduling system.

I was very delighted with the service I received from the two staff members today. They explained the process in detail and answered any questions that I had. I plan on getting my aligners soon and starting the process as well.

It was awesome, The girl who helped me was amazing, but it was a bummer that they require a down payment in order to do the monthly installments. I just had a car accident and I don’t have an extra $250 to pay upfront right now.

Ashley did an excellent job making sure I was comfortable, and answered all of my questions. She clearly loves what she does, and it made the experience amazing. Would 100% recommend to anyone hesitant!

I tried these clear aligners for roughly 4 months and it did nothing to help my smile, if anything it just made it worse. The aligners are made with very thin and cheap plastic and were not strong enough to shift my teeth. I contacted customer service multiple times and when an actual person finally got back to me they said I could start over at the same cost I originally paid. If I wanted to pay $3000 for straight teeth I would have gotten regular braces. Very disappointed. Just get Invisalign.

Pablo was amazing! He was very friendly and explained everything well. Pablo made me feel comfortable and welcomed. The energy, the vibe that I felt was awesome! I had such an excellent experience! Thank you Pablo.

I had a great experience with my visit to the office. Simy was very knowledgeable and very professional. She was very helpful and outgoing and made me and my son's experience very pleasant one. I will recommend the South Hills Office to everyone.

I needed a second 3D scan and went to my scheduled appointment. They took me back immediately, did the scan, explained what was being done, and I was out of there in a short amount of time. I appreciated that it didn't take any longer than they had said it would. Everything was very clean and efficient.