SmileDirectClub Reviews

I made an appointment with the local SmileDirect place in San Diego. They did a scan of the teeth and after that, I paid. The kit arrived after and it had all of the retainers I needed in it. I've completed the process and I'm happy.

I was greeted and checked by Elsa. She was a very smart professional who helped me in setting up the tools for smile check and allowed me to take breaks between the scanning process. She also kept me engaged in conversations that made me feel very comfortable.

Had a very informative experience during my consultation. Gigi explained everything and answered all my questions directly and concisely. I was not left confused and felt like I received a clear picture of the process and the benefits of Smile Direct over Invisalign. I am still weighing my options however will likely choose Smile Direct.

My son's teeth were sort of crooked so we did SmileDirectClub. I liked their price. The result was amazing too. I have another son who just had his wisdom teeth taken out. I'm about to do his impression kit and send it to SmileDirectClub. We'll definitely be using them again and I would recommend them. My sons didn't have to miss any school for orthodontic appointments and I didn't have to bring them to the dentist. SmileDirectClub kept up with us through emails if we had any problems. It was very easy to use.

My rep, Rue was excellent, very descriptive when explaining the process in which would take place, when describing/explaining the box that will come to my house and when he did my scan he wasn’t rough as one would expect. He made my experience very enjoyable and I’m excited to get started!

I had a amazing first visit to Smile Direct Club. I was astounded by the amazing technology and more than satisfied with the friendly customer service. I’m so excited to start my journey to my new smile. Thanks Smile Direct Club.

The SmileDirect employees at the Albany, New York location were very professional, friendly and helpful. I was able to get my 3D scan done and questions answered in a breeze! I would definitely recommend this location to any of my friends looking for an effortless experience.

I had a great experience! Nadine took great care of me & made sure everything was done correctly and smoothly. I would definitely recommend SmileDirectClub to a friend. Can’t wait to start my process.

Hi, I appreciated the warm welcome of the agent Who helped to make scan of my tooth panoramic. But I got another assessment with a denturist. He suggested to make deep cleaning of my tooth. Reason why I would to make your offer on standby. I will let you know when to proceed. Sincerely. Blaise

My daughter's teeth look wonderful now. Everything worked the way they said it would. I'm pleased with them. Their customer service is awesome.

I would like to give a good review but this place is in the most horrific location ever. I would never go there without my husband and our guns. The area is beyond dangerous and disgustingly filthy. The traffic is ridiculous and the lack of parking is absurd to have to deal with. Take my advice, don’t go here. Wait until they open a location in the Alpharetta, GA area. Every good business has an Alpharetta location north of the city and this one would do well to quickly open in a higher end area! I will give a shout out to the employees I interacted with. They knew the location was horrific but did their best to apologize for it. They did a great job scanning my teeth so I could get out of there quickly.

I felt like I was misled at the consultation. I told them more than once I wasn't ready to proceed and wanted to check with my dentist and insurance and needed more time. I just started looking into this and wanted to take advantage of the pop up near my house. Even though I signed the agreement I was told that I would get a review of how my teeth would change and then could cancel if I wasn't ready or satisfied before the process started and any charges were incurred. It seemed like that was the only option. They never mentioned an option of deciding later only cancelling if I didn't want to proceed.

This was probably one of the best experiences I've had for a dental type appointment. There was hardly any wait time, the process went extremely smoothly and everything was explained along the way. My tech, Carmen was fantastic, and made the time go by fast.

I had an amazing experience, everyone was so so nice and welcoming. My smile is my biggest insecurity and Carley made me feel so much better about it. She explained everything so well, I didn’t even have to ask questions. 100% recommend!

My smile has been one of my biggest insecurities for the longest time, so I was really nervous about starting this journey with Smile Direct Club. Tina made the visit so comfortable and informative. She was so positive and helpful! Thank you so much!

Nate was pleasant and knowledgeable about the treatment plan. I was impressed with his courteousness and would recommend Smile Direct to my coworkers and family. Thanks Nate for making this a pleasurable experience.

Imprint kit was easy to use. I was disappointed that I never received the 3d images of what the changes would look like, that they could only correct the top teeth and it was still the same price. Would have like to seen the pics before I committed to the payment.

The store manager was very helpful and talkative... Knowledgeable about the product line and and good sales person.. The experience was good. Did not like the 3 to 5 week wait time though for the product as 3 week would be great. 5 is just too long to wait... Again though for the price and the product I was happy.. with my experience thus far. Again McMurray store manager was great.

Michelle at the Salt Lake City UT location was so sweet! She made sure I was understanding everything and told me everything I needed to know. She’s super personable and made me feel super comfortable during my appointment. Scans were quick and easy and I love the little send home bag I was given. I also appreciate that she went over everything that would come in my kit, if I get approved, so that I was fully ready to go once we get to that point. Michelle definitely deserves something nice for her customer service!

Had a great experience at my Smile Direct visit in Arlington with Courtney! Courtney was very informative, and had excellent customer service! Courtney explained everything in a way that was so easy to understand. Left very excited about my journey!

It started okay, but was not expecting my appointment to be so “sales” focused. You could tell the employees only cared to make a sale. I mentioned that I was interested in the nighttime aligners and was immediately shut down by being told “oh our doctors don’t recommend those”. They were very pushy and weren’t super knowledgeable of teeth and the process. The 3D scan was extremely uncomfortable and took like 25 mins. My appointment that was supposed to be 30 mins but ended up being over an hour. More than likely will not be going through with SDC.

The tech Marquise was thorough and excellent. He was polite and gave good customer service. I will definitely refer people to this location and to Mr. Marquise. I am looking forward to my journey and the beginning of a beautiful smile, thanks again! ⭐⭐⭐⭐⭐

Overall, I had an excellent visit to the Nashville Smile shop. The staff was very friendly and efficient. I was greeted warmly and the sign in process was easy and fast. I was late due to a very challenging parking situation downtown and they moved my appointment back 30 minutes. The only reason I didn’t give the visit 5 stars was the parking situation. It ended up costing me $30 dollars to park downtown and that was the only place I could find that had available spots. The process of getting a 3D image of my teeth was easy and fun and my “smile guide” was friendly and professional. The entire process took less than 30 minutes. I was so impressed I joined the club and look forward to my new and improved smile.

I had an appointment at 2:30 but got there early, I thought I would have to wait but they took me in right away and were very nice! Also explained everything I needed to know, I left with no questions to ask.☺️ Love it!!

The lady who helped me at my appointment was extremely nice and greatly exceeded my expectations. I came in feeling vulnerable and insecure and she made me feel very welcomed and comfortable. The entire experience was definitely great and I would highly recommend to a friend. My boyfriend who came with me even is now considering doing aligners through SmileDirectClub! Overall a 10/10 experience.

I brought my daughter in (a teen) to begin her Smiles journey. She’s usually anxious and very quiet during medical/dental visits. Not so today. We met with Drew (I believe that is his name) and he put my daughter so much at ease that she actually enjoyed the visit. Only negative about today in her mind is that we don’t have to go back in to the office (since the plan and process don’t require subsequent visits). Thank you very much for creating such a pleasant experience.

I had a wonderful consultation with a young lady Carly at the Albany NY Smile Direct location. She was so friendly, warm and knowledgeable. She answered all of my questions and made me feel very comfortable. It was a great experience!

My Smile shop visit was really easy. Uli, my Smile guide, made me feel comfortable and he explained everything. It eased my anxiety about getting work done on my teeth. Not only that but it took just under 30 minutes to complete the whole visit. Definitely will recommend to others.

Louis ** helped me today in my units visit and it went awesome. He asked me specifically what I was looking for with Smile Direct and he listened and noted everything. Then he was very informative about everything I can expect in my purple box and the entire process of wearing aligners. I had a page of questions and he was genuinely happy and interested to help me.

I was bit skeptical about this experience.. When I arrived everyone was attentive and right on point. Ashley too great care to explain the process and was very gentle throughout the scan.. I left feeling super confident and excited to get started!! Highly recommend the Towson location.!! Great service...

Great specialist and host. She answered all of our questions and concerns. I did not know The services would be as transparent as they were at the appointment today. I appreciate the experience with my son and I will be switching over from traditional to Invisalign very soon as well. Thank you.

Absolute professionalism from start to finish. Friendly, helpful, knowledgeable staff. State of the art equipment. In-and-out appointment. I’d say the whole experience was “perfect.” Wish I had found you sooner!

Jeff at Smile Direct in Nashville was super helpful. He helped me with finding parking to answering all the questions I had. He’s super kind and helped put me at ease making sure I had all the answers I needed before I left. Every place of employment needs a Jeff.

Everyone I met was friendly and helpful. All my questions were answered thoroughly. Nancy, the staff member who helped me, was polite and funny. She explained in detail but to the point. Overall, I felt comfortable about my visit.

I sent in my impressions, my pictures were approved. I was so excited, I received emails letting my impressions were good. I was pumped up. The emails kept coming, "Your impressions are approved, we are working on your smile plan, we will have your plan in 3 days." Over a week went by, I assumed they were still working on it. I have struggled with my teeth my entire life. I was finally doing something about it. I was on cloud 9! Then I get a random call from SDC 10 days later. Totally nonchalant and not a care in the world. Doctor so and so had approved my plan! Woo hoo! Then bam, but only for your bottom teeth. I was frozen. I said, "So you can’t do anything about my tops?" "Nope," he replied, "You will need metal braces for those, would you like to continue?"

Great service. Liz was very knowledgeable and professional during my visit. She explained how the Smile Direct Club process works in a very clear and easy way for me to understand. I will absolutely recommend my friends to join Smile Direct Club

I had the pleasure of Haley (not sure if I spelled her name right) to be my smile specialist, very educated, sweet and made me feel extremely comfortable. I can not wait to start my journey. She made me more excited.

Michelle was great at assisting me during my visit. We were able to make conversation throughout and learned a bit about each other’s lives. She was able to answer all my questions and did not miss a detail on what to expect!

I drove six hours to a location in Chandler, AZ from El Paso, TX because that is the closest location. SIX HOURS THERE AND BACK (12 HOURS TOTAL)!!!! I went in and had my 3D image taken - person was very nice. Lena (don't know last name) said I would receive my aligners within 2-3 weeks. This worked because I have an event to attend beginning of March. Well, it has been two months and nothing!!! I called today to see what's going on and the lady at the 800 number told me the reason I haven't received anything is because I need to get a teeth cleaning done. WHAT???? Are you kidding me?

The Smile Direct Club team in Salt Lake City exceeded my expectations. They welcomed me warmly and answered any questions I had about getting my new smile. The care team also really seemed to share excitement for me. I felt right at home and I know I am trusting the right people with my dental journey. Thanks a million!

Vanessa was pretty kind and she allowed us to be very informed of the treatment and the product. I will for sure be getting the product as it seems efficient and is going to make a drastic difference! God bless you.❤️

The rep walks in with no introduction, just a dry “hi.” She asked if I’d been there before. I said yes and that was it. Next thing I know I’m being to put something in my mouth with explanation as to why or how until I started to struggle figuring it out on my own. Then boom a long narrow camera is being shoved in my mouth with no explanation as to why or what exactly they’re looking for, how long it will take. Absolutely nothing. I Feel if you shove something in someone’s mouth they should be given an explanation as to why and what’s going on in detail. After we were done I was told that I would receive a package and The details of the package were explained although the information was already on the aligner kits. I was never told how long it was gonna take. I had to ask myself. I was never told how often to use the teeth whitening. I had to ask myself.

The establishment was clean and provided plenty of parking. I was checked in by a friendly lady and then she led me to Lucy, the person who scanned my teeth. Lucy's communication is why I'm giving my visit 3 stars. I had a lot of questions and I felt like they were not welcomed and that they were dumb questions. It seemed that she was trying to gloss over my questions and get to the scanning and taking my info. She alluded that my card would be charged automatically but didn't clearly state that. So I asked her directly and she confirmed. It felt sneaky. I told her I still had questions before my card gets charged and she said she will take it off file. I never saw her do this so I hope she did it after I left. Overall, this company did not earn my trust.

I'm sorry to say that I have decided to go with Candid instead of Smile Direct Club after numerous failed attempts to get details resolved. Customer service personnel were always very friendly but unable to do anything but submit an email to ask for help. After 2 submitted tech tickets, the glitch in my patient portal was never fixed (couldn't upload a picture). After 2 more tickets submitted, the consent email for xrays was finally sent to me more than a week later. In the meantime I was receiving spam emails and texts urging me to send in my impressions when I had in fact mailed them back the same day I received them. I have lost confidence in this company and will not be giving them my money.

From the time I walked into the office for my appointment to the time I ordered my retainers, I was absolutely amazed. The technology behind creating the best smile is what sealed the deal for me. This has been the best dental/orthodontic experience.

I had tried the impressions. However had difficulty with double prints. The 3-D screening process was incredibly easy. Total time spent was 15 to 20 minutes. Bianca was incredible. Would recommend. It is worth the travel.

Chasity was great! Very kind and informative! She went over everything with me and made sure that I understood everything and didn't have any questions. It was very quick and easy. I'm so excited and can't wait for a better smile!

Everything went well, I explained to the girl I was having a bridge replaced and implant. Should I wait until that’s completed? She said I didn’t have to. After speaking to my dentist, he said, "You definitely have to wait until that is completed before they got you for aligners." When I completed the visit I said so when will be charged the $89 as was walking out she said no they will charge $250.

Horrible experience. I was told at my skin and I’m a take one to three weeks right now for my aligners to get in. And then I downloaded the app after ordering them which said 4 to 6 weeks. And then I received my confirmation email which said 2 to 3 weeks. Horrible canceled really wanted to do this but going to go with Invisalign instead.

I was working with a member of your team on insurance and was told I needed my impressions to be assigned to a Doctor in order to get the treatment plan. Once that happened, you charged my card $2000. I then called to cancel this charge because I need to check with insurance first..The gentleman I talked to yesterday said he would send the treatment plan and he still has not.

Sheila did a great job explaining what SmileDirectClub was and made me feel comfortable and confident in the decision I was making. All the details were clear and I don’t really have further questions since Sheila was able to answer everything. I would happily recommend this to a friend.

I would like to say big Thank you to Max. He took his time to help me truly understand what SmileDirectClub is all about and what the business offers. Max is amazing at his job and knows exactly how to make customers feel welcomed professionally. I would’ve never thought my experience would be this Fantastic. Thank you once again Max!!!

I am someone who has always been insecure of my teeth. Often times I am too embarrassed to smile in photos or to bring any attention to them. Going into my 3D Scan Appointment I was feeling very nervous and embarrassed, but fortunately enough for me I had the opportunity to work with a wonderful employee Charlinda. Due to her guidance, I left my appointment feeling at ease and hopeful for my journey with SmileDirectClub. Am definitely going to be recommending this to my friends!! 10/10!!!

My main complaint is that I was early and the people before me were late, so I had to wait 15 minutes and extend my parking. The scan is way better than the impression. This should improve the outcome. The insurance is a little wonky as you have to pay upfront and get reimbursed. I am still waiting to see how much I qualify for as my insurance is out of their network. That process could be a little more seamless. Overall I was satisfied with my visit.

Informative and direct information. It did help that I had done some research prior to the visit. But even if I hadn’t they provided all information in a clear and concise manner. Very happy with the service.

Very disturbing customer service upon initial arrival (Linda who scanned my teeth was pleasant). They kicked my husband out of the lobby because he didn’t have the appointment and I did. My husband is the one paying for the appointment. He has every right to be there. I just about walked out entirely but just drove an hour to get here only to have my husband kicked out. Utter nonsense. He is my power of attorney for freaking sakes. Very disappointed in the company if this is in fact policy.

Ambrosia was amazing at her job and making sure my friend and I had no questions and that we were comfortable the entire time. Super nice woman and outstanding customer service! Would absolutely recommend to anyone!

Cari was amazing!! Really helpful and was able to answer all my questions. She made me feel confident,and very comfortable!. I look forward to a long relationship with this company because of Cari. Thank you.. I appreciate the service..

I liked the process l, and the technology used. However, I hated the customer service. The lady was rude to me for no reason, every question I asked she said it’s in the instructions. Like okay? But I’m asking you. Yes, not helpful. I’ll read the instructions, thanks shouldn’t have drove an hour and just read the instructions at home if I knew that was the deal with the client service.

Ashley was extremely detailed and helpful in getting me onboarded. She took her time to understand my journey and ensure I was excited and ready for the process. Thank you for your attention to detail!!

My treatment plan shows that I will be able to only realign my top teeth, not the bottom. Yet, you guys want to charge me in full, the price that you would for both upper and lower teeth and that isn't right. There should be a discount if only half the mouth is being treated.

I really wanted to go into the store for a scan rather than doing it at home so that I was able to understand the process and make sure I did not make any mistakes. It was very cool to see the scan and understand the teeth that had shifted and were causing changes to my smile. I am excited to get started!

Pleasant, kind and informative about my questions I had. Interested in having a Permanent aligner so I don’t have to keep buying them. Since I am paying the full price and only need the top which I knew when I agreed. Love the whitening.

I had my 3D scan yesterday morning at Orlando Smile office. Rebecca was very nice and knowledgeable about the process and It was only 30 mins or less. I had a good experience and looking forward to start the treatment.

Even though I was late for my scheduled appointment, the staff did their best to squeeze me into the schedule. Thank you to everyone who helped me out they treated my very nicely and I will most definitely recommend to a friend.

I visited to get aligners for my teeth. Joceli attended me, she gave a complete overview of the treatment and answered all my questions. I was thrilled to see my 3D view of my teeth. Overall the experience was great.

My bottom teeth in the front were “too involved for what SmileDirect offers”. I don’t care if it would take 12-24 months to correct my teeth instead of the 4-6 months they advertise. This was a Christmas gift from my husband to take care of a long term dream. I have been turned down for commercials because of my lower teeth! I would undergo a longer correction to finally correct this problem. My heart hurt when I was notified! Joanie

The initial appointment was a streamlined process. From check-in to consultation, the entire process only took 15-20 minute. The check-in clerk and the consultant, Monica, were excellent, in explaining the steps and leaving no questions unanswered.

When ordering my aligners I was given a coupon code to make the payments $49 a month. Nowhere in the advertising did it say that the cost of the aligners would go up more and that the payments would be for a longer period of time. I keep getting different answers from customer service. My order was canceled and then I was thought I wouldn’t be able to have it fixed or replaced for another five weeks after already waiting the 2 to 3 weeks that I was told it would take to get my order. I have screenshots showing the estimated cost for my retainers and it says 2389. If this was a mistake that is an error on their side, not a cost I should foot.

I was interested in having my lower teeth straightened, but the "Smile Plan" only included the upper teeth. When I inquired, I was told that Smile Club is only for "minor to moderate straightening". I had to go through the entire process to learn I wasn't a candidate. Also, your emails and texts were super-annoying.

My first time visit at SmileDirectClub was comfortable, easy and quick. Angie was the one assisting me and talking to me about the process of the aligners as well as the effects it will have on my teeth once I start my journey. She was easy to talk to, very nice and she will gladly answer any questions you might have. Before my visit ended, they gave me a teeth whitening kit and I can’t wait to start using them!

I’m glad I came to my appointment today and kept Smile Direct Club at the top of my list Through my insurance Cigna referral. I felt reassured with information, prices and so on to start my teeth journey with them. Courtney was very personable and knowledgeable through whole process.

I enjoy the whole experience From the moment my appointment started 3pm and called to the back by 3:15. Amazing staff, beautiful environment and very comfortable atmosphere. Very pleased with the extra mile staff use keep you safe and comfortable during Covid.

I had Olivia and she was very nice and explained everything in detail, which gave me confidence I knew this would work! She was also very polite and she even showed me that she was using Smile Club. Definitely would recommend to a friend or family member.

I received my impression kit and had it dropped In mail. It took a little while to get there but once it did they did a pretty quick job at creating my new smile. I sit staring at the 3d results just dreaming that I could be able to afford the program. I was under the impression that whitening would come with the kit as it said free whitening but I never got anything like that, only the clay and molds. It would be so nice to be able to get my dream smile but as a Muslim I only have the option to full pay since other options add interest. :(

Amie thanks for your help and Ashley Your knowledge was superb. You answered all of my questions before I even asked them. I’m so happy to have come to this location. Knowing I have a great team behind me takes all of my anxiety away. I just Amazed with how easy this process truly is. Thanks again.

I had a great visit at SmileDirect! Tanya helped me feel comfortable and and at ease. She was very knowledgeable and walked me through the process. I would definitely recommend visiting Smile Direct on Westheimer Rd.

I was recommended aligners that didn’t make much difference at all, at a steep cost and lengthy time frame to wear them. I was also constantly sent emails and texts as “reminders” to do my moulds, when they had already mailed them back. It was borderline harassment how many messages I got. Would not recommend.

I originally came to SDC for answers regarding my oral health and alignment a couple months before I committed. They made me feel welcome and uninhibited in my consultation. The manager and I even exchanged some personal stories that made me feel more comfortable And ultimately lead to my decision to pursue Smile Direct Club. The entire experience was super enjoyable and I feel confident putting “my money where my mouth is” literally and physically.

My dentist hygienist suggested SmileDirectClub. We were talking about my teeth. As I got older, they were misaligned. And she said a lot of people were doing the invisible aligners. We talked about XYZ company. And she said, “Well, SmileDirect is just as good and their prices are more reasonable.” There happens to be a shop in the city where I live. So I made an appointment and went, had my teeth scanned, and started from there. However, I was a little disappointed that there wasn't more follow up. As I completed, I would have expected someone to contact me and ask me if I was satisfied. Because they have a lifetime guarantee as long as you continue to use their aligners. And I haven't been contacted by anybody. Other than that, it was a good value. My teeth are perfectly aligned, except for one tooth that didn't seem to come in very well. But the rest of them are aligned. I also use the whitener and my teeth are beautiful and white.

I so badly wanted this to be successful. I followed the protocol to the letter (wearing the aligners around the clock except when eating). Unfortunately, when I got to the end of the treatment, I still had a couple teeth in an excessively sideways position. SDC has the Smile Guarantee, but their customer service is just so disorganized and sloppy that they have not made good on it. Every representative I have spoken with has been polite but not at all knowledgeable. I have been fighting with them for over a month to get me new aligners to finish the treatment. $2,000 is a good deal if you actually receive what you purchased. Otherwise, it's a lot of money to waste. I'm hoping this will incentivize them to sort it out quickly because I do still want the results I was promised and I know that it is possible.

Oh my gosh, Hailey was amazing. The atmosphere was great. She made the whole experience fun and easy. She was incredibly personable and professional, it was like we had been friends for years. She explained the process, answered all of my questions, and she made sure that I was comfortable. They even gave me a complimentary whitening kit with some lip balm with a cute reusable bag. I am so excited to get started!

Found the staff greeted me right away and were very friendly. The whole experience was good. They explained all aspects of what was to come from the scan to the payment process and what happens next in my treatment. Great experience so far.

Sheila was so professional and courteous throughout the evaluation. I wasn’t sure what to expect going in there but she explained the process very clearly and everything was comfortable from start to finish.

The one time I needed to call when I had a problem, I was able to talk to somebody right away and get a solution. My teeth are a lot straighter. They're not perfect but overall, I'm satisfied with it. I got my money's worth.

Got the results I hoped for at much less cost than other products. Only negative is that the cleaning tablets may have sanitized the aligners but did little in the way of cleaning. Still had to clean them by hand.

I had the done the impression kit and it was cool but ultimately decided to go in person to a nearby Smile Direct Club. Arrived feeling very welcomed and Ma. Tanya from Houston is awesome I tell you! She made the whole experience seamless and worthwhile.

My experience has been horrible. I ordered my kit in November!!! I had to reach out to the company in January to ask what is going on. I sent my impressions in also in November. No one got back to me about my order. Still waiting.

Roxy as well as the hiring manager were very friendly as well as informative. The Process was very quick and easy never have I ever been to a dentist's where the satisfactory is excellent in every way! Definitely will be coming back!

The impressions were easy but messy to do. The pictures however, were difficult at best, getting them to download was even more so. Two days later they were in your system and you accepted them. I was relieved. Thank you!

From the time I walked in until the time I walked out my service was amazing! Thank you Wynne at the Raleigh Smile Direct club for your amazing customer service! I can’t wait to see my smile transformation!

You charged my car 1950$ without my permission after you received my impressions. I did not authorize this charge. I was told I was charged because I selected that in my sheet included in the impression kit which isn’t true because I I know I only put my name, email and phone number on the card. I was then told I was charged because I didn’t say anything to the 3d renderings which I got 3 hours before my card was charged and never reviewed. I want an explication on why I was charged without my authorization.

The person who checked my teeth was a lot of fun. She made me feel welcome. At no point during the appointment did I ever feel like I was being pressured to do what I didn’t feel comfortable doing. It was successful. She did a good of explaining to me what I needed to do when I received my materials for straightening my teeth. I hope if I ever come back to the Salon, I get to meet that person again. She was very nice.

I went to a Smile Direct Club location to get my scan done today, and it was such an easy and pleasant experience. My technician was Daisy, and she answered all the questions I had and was super friendly. The scan itself was much easier than getting molds done, and I was in and out within 30 minutes. I’m looking forward to getting my aligners.

From start to finish, the experience was great! Tasha and Jen at the Ft. Myers, FL Boyscout location were very welcoming, professional, & courteous. Jen explained the scanning process & use of aligners very clearly & with thorough instructions. Was very gentle with the 3D scan and was great about making me feel comfortable. HIGHLY recommend going to their location for your 3D scan.

We had an excellent experience at Smile Direct Club! Jammie helped us, and she was friendly, funny, and quick. My teenage daughter was a little nervous about it at first but commented several times afterwards about how it was actually fun for her and made her laugh. I definitely recommend for this alone, much less the cost savings.

I was expecting a rushed experience but Jumanne took his time to make sure I left my visit having all my questions answered. He made an effort to carry a great conversation while educating me through the entire process. Extremely great customer service from Jumanne. Would recommend to my friends!

The people were very knowledgeable and helpful! They answered any and all questions I had and made sure my experience was quick and comfortable. My person was Dana and she informed my of all the offers that was available. Lovely team!

My appointment was quick and easy. It literally took 20 mins.. Staff was so welcoming and the entire process was just simple. I was informed of how exactly the program work and all of payment options.

Niecy was extremely patient and caring about my concerns. She made myself and my guest feel 100% comfortable, she also made sure she sanitized the entire room and all the equipment right in front of me as to insure me or my guest that we wouldn't catch any germs from the previous client. I wish more people would be as caring and informative as Niecy was.

Good visit! I sort of already knew what I was getting into when I went in so I really just had to do the scan. A lot of the information you can read online before you go in. Ashley was very knowledgeable and personable. She stepped me through everything and made it super easy. I had a couple questions and she answered them easily. My only complaint is that I think the appointments were scheduled too close together so it felt a little bit rushed. Otherwise it was a great visit!

Tasha was amazing! She took the time to really get to know me and made me feel so comfortable. By the end of the appointment, I felt like I was chatting with an old friend. She explained everything so well throughout the screening and answered all of my questions. I am beyond impressed and will definitely recommend Smile Direct Club to all my family and friends.

As soon as I walked through the door, the woman at the front was so nice. She was quick and definitely knew her job! She was dressed nicely as well. Aretha was who I met with and she was a wonderful lady! She complimented me, explained the whole experience thoroughly, and made me feel comfortable! I definitely recommend this place!

Today my experience was awesome. From the greeting when I walked in to the tech doing my scan, the staff was awesome. They made me feel at ease and welcomed. Helped with all the questions and made sure I was Happy. Definitely made me decide to get the treatment done because of how well they took care of me. Kudos to them all.

Betty at the Salt Lake office was absolutely amazing to work with. She is so nice, personable and detailed. She went over everything thoroughly and I truly enjoyed working with her. I’m excited to see how my smile changes after I start my process.

The free scan was an easy and pleasant process. I was seeking information specifically for correction of my bottom teeth, as my top were already straight and was told the only option is to correct both top and bottom teeth. I was asked to commit and make my first payment prior to a dentist reviewing my scan or going over my treatment plan. I declined and waited until I revived the results of my scan. A few days after my scan I received an email stating my “treatment plan” has been approved and prompted me to make a payment. The approved treatment plan only showed changes to my top teeth, so I called to speak with someone who told me only my top teeth could be corrected.

So far everything is awesome. Love the dental plan. It’s so affordable, well known, very clean establishment. The employees are so helpful, kind and knowledgeable. The 3D scan was awesome as well. Can’t wait to start my journey.

Today appointment was very good. My consultant was JOJO. She was very welcoming, made the appointment comfortable. I got to see my smile. The equipment is very advance. The whole experience was great.

I went in knowing I was going to do. The process was just a formality. Everyone was helpful and answered the remaining questions that I had. My issue is that I received an email, that I still have, saying I would receive a $25 prepaid visa gift card after the visit but all they give you is a $25 voucher good towards “grin goodies” *with* an additional $50 purchase. Bad form. Other than that we’re good.

The person who did my 3D scan seemed a little lost when I was asking about the sweepstake you were having regarding the free aligner set which I was required to either book a 3d scan for or do the impression kit and I opted for the scan to get it done quicker. She really seemed stoic and robotic while she was explaining the details and I was just not enthralled, I am actually disinterested in coming back if anything. Like anybody who has some financial literacy, I am interested in saving when I can so when I have the option to win something like this for FREE I of course will take interest in it by asking the right questions and doing my part. She seemed slightly irritated when I asked a simple question about it and she was forced to acknowledge she had no clue and told me to contact customer service.

A marvelous experience beginning with the initial consultation. Products arrived as ordered, quality excellent and customer care service responsive and helpful. I would recommend this service to anyone. I am very pleased with my results. Thank you very much.

Absolutely terrible to deal with aside from the actual invisaligners themselves. Horrible customer service, can barely understand their representative on the phone, They give no respect and they talk like you're stupid. 1 of 10. Do not recommend.

My initial visit today was fun yet very professional. Every step of the Smile process was explained well. I received a tote bag with teeth whitener along with LED accelerator light and a $25 digital Visa card, just for the visit. On top of being excited about getting new aligners, I also received an additional $100 off with the invite code my daughter sent me. By the way, she also got $100 for the referral!

John at the Portland Store went above and beyond making sure my experience was topnotch. So refreshing these days to be provided EXCELLENT customer service. I had been rescheduled twice due to staffing issues. John made sure I received red carpet treatment during my appointment. Cannot wait to get a better smile. Thank You John!!

I liked the convenience that SmileDireClub offered. Also, a friend of mine used them and I liked the results that I saw. I previously had traditional braces. After a while, I misplaced my retainer, moved to another state, and had an opportunity to get another retainer. I needed to fix the little inconsistencies that not wearing a retainer for about seven months caused. SmileDirectClub lived up to everything that they say that they would do. Their product was great and so was their customer service. My smile turned out just the way I assumed that it would turn out. It went well.

My teeth spaced back out so I needed to get them back lined up. I decided to work with SmileDirectClub because I kept seeing a lot of social media posts about them and their results for a while. I made an appointment for their physical location then I went there one day. It was a 30-minute consult. They x-rayed my teeth and let me know how much time it’s gonna take to get the first ones out. It was four to six weeks after they fabricate things. I've never had any issues since then. They usually send me an email to check in and I do that probably two or three times. My results were 90% varied stuff. I could have gone a little bit more. I still have a few little gaps that I wanted to be tightened up. Overall, I'm still happy with my results.

Great appointment today. My consultant was very knowledgeable and efficient. She explained things really well. I was impressed with the technology and organization of the office. Appointment took 30 minutes. Thank you.

Alana was terrific! She explained everything completely and to my satisfaction. The technology is mind boggling! It's amazing as to what they can do with 3-D imaginary. Looking forward to receiving my devices and embarking on the journey to straight teeth. Thanks! Great job!

After dealing with the failure and poor service during the Impression kit submission, including SmileDirect telling me for almost a week after the kit was delivered to Smile Direct, that I didn't return it... I'm not sure that I can trust Smile Direct with my son's dental health. If you can't keep up with a delivery, can you really keep up with Dental Care? Not sure I want to risk $2k on it, was can Smile Direct do to ease my concerns?

Even though I had to retake some photos the process was fairly easy. I am however not satisfied with the results. I do not feel that there is enough of an improvement to warrant the cost. I appreciate the efforts put into my case. Thank you.

I've been researching all the different clear aligner companies, so I decided to do molds for all of them to weigh price/results. I booked an appointment for SDC since my office is near one of their locations. I put my CC info to book the free appointment (in case of no-show). Everyone at the office was super nice and my scan went fine. At the end they had me sign a form for the plan, and I was obviously cautious to do so. I explained that I did not want to be charged without seeing the projected results, which was supposed to be 72 hours from my appointment. I assured (more than once) that I would be able to review my plan before deciding if I want to move forward and that I would absolutely not be charged. This was a lie. The next day I was surprised to find that I was charged $250 for the deposit since I indicated I would be doing the payment plan IF I decided to move forward. I also received an email that my aligners were already in production.

Unfortunately after consulting with the dental team we have determined that my smile is not ideal for the Smile Direct solution. Which is disappointing because my experience with your company has been uniquely positive. The office staff was very professional. Goals and expectations were communicated clearly and with a hospitable and fun atmosphere. The scanning assistant was thorough and conscientious. And the online support did not hesitate to escalate my questions to the dental team. Keep up the great work!

The service was great, quick and easy. Was comfortable with the consultation, there was no discomfort on the scanning of my teeth and it was really impressive on the technology used to get a molding done for the teeth. Overall a great experience.

Ordered my aligners in November. Was told I would receive them in 2-3 weeks. Contacted customer service. After 3 & 6 weeks both times they told me they were in production and should be mailed out soon. Contacted customer service on January 12th and just flat out asked for my refund and at that time I was told the company was severely behind and my aligners were still waiting to be printed. I wasted my time with your company. My whole reason of wanting to go with Smile is because I wanted straight teeth by an important event. Now I have to redo the whole process with another company. You guys didn't even try to make it right, didn't even offer to rush the process. HORRIBLE COMMUNICATION & SERVICE.

Went to the KOP location for a scan. It was a clean, inviting environment. All team members were professional and explained the process with great detail. Anxiously awaiting for my 5 month program to begin.

I had my first appointment at Smile Direct and have no complaints. The people were so nice and made me feel super comfortable throughout my whole experience. Very glad I went and looking forward to the next steps!! Thank you smile direct!

The staff was friendly, caring, and helpful. Both Brittney and Albert were a great help and made me feel comfortable during the process. They definitely made this a pleasant experience and are part of the reason I will be continuing with Smile Direct!

I was there on a confirmed appointment and I had to wait 40 mins past my appointment time to be taken in. When I went there, there were not enough seats available so I had to stand for 15 mins before I got a seat.

I had an amazing visit. Ashley and Janet (hopefully I'm spelling the names right) were totally amazing. They made the process so easy. 10/10 recommend visiting these two awesome ladies to fix your smile :)

Everyone was friendly and kind. The doctor who took my scan was so polite and friendly. She ask me how I was doing and engaged in a fun conversation while doing the procedure. She was very nice. I totally enjoy the appointment.

The ladies at this location were both SO wonderful. The communication was excellent and especially important when I was running late. They were both so friendly and personable asking about more than just about my reason for wanting to try SmileDirectClub. I look forward to sharing my progress with them along the way and my perfectly perfect teeth smiles for my wedding in 6 months!

Both of my sisters used SmileDirect and they really liked the result, so I gave them a try. It's easy really to figure everything out and I like the process. I have to wear my retainers for four months and I'm on my first month. The results look really good except my teeth are straight in the morning then by the afternoon or evening, they're not. SmileDirect is worth it.

The meeting with the tech went well. She was engaging. At no time was it indicated that there would be an answer of "we cannot help you". Four days later, I received the call stating that for the cost, the only thing that could be fixed were my upper teeth, not the lower. My upper have little wrong with them and it is not cost effective to assume I would pay $2000 for that which has little issue. Your organization should be upfront and your techs should know if there are those customers that cannot be assisted with your product. Waste of time and my personal information.

Monica was very sweet and helpful with all the questions I asked and made it very easy to understand. At the end of the visit I was feeling excited for this journey and that's something I never felt after a dental visit.

Lamar was kind however when he was doing the scan it kind of hurt and he said "yeah I have to do this part of your mouth though." And before it started he asked if I wanted to be recorded and that "I will receive a $25 gift card." That is all he stated, but instead after I get home I realized I was video recorded for the prime reason that I'd receive $25 gift card, but instead receive an email stating I can redeem $25 to my next purchase of $50 or more. That's fraudulent and you should make sure to tell your employees to be specific when they state it will be a $25 gift card in return for being video recorded. I'd like my video to be erased from your records because that is not why I agreed to it.

I had my first appointment with SDC on 1/11/2022 and I loved it! Everyone was so nice and welcoming, I’ve never experienced anything like it before. I highly recommend asking for Tanya at the Montrose Blvd in Houston!

They made it so easy to get my teeth scanned and ready to go for my teeth correction. Much easier than the other company I tried that didn’t have in house services. I loved the convenience and accuracy of Smile Direct.

Kathy was exceptionally professional in explaining the entire alignment process, billing procedures, replacement/adjustment procedures and all aspects of what lie ahead in my quest for the smile I have always wanted. I felt comfortable and in capable hands. Suffice it to say, if Smile Direct delivers on its promises, I’ll be greatly predisposed to smile and share my story. I’ve signed up and hope things go as promised.

After my initial visit to Smile Club I was extremely impressed with the level of knowledge the 2 staff had. They were both very friendly and offered superior customer service that I left feeling like I couldn’t have made a better decision with anyone else. They will certainly be seeing referrals as it’s rare these days to get the level of service they provided. Great job!

The 3D Scan was a very pleasant experience. Tony was very professional, and had excellent bedside manner. He explained every phase of the exam, and performed each phase with gentle grace. Tony is truly an asset to Smile Direct!

Our experience at this location was great. Greeted right away by Zena and then to our consultation with Elizabeth. She explained everything thoroughly and answered all our questions. It was a great experience.

Crystal was so sweet and helpful. She made sure to explain every step of the Smile Direct Club and made sure I understood. We bonded over our love for psychology as well. I had the hiccups the whole time which was kind of embarrassing but she was so nice about it. Crystal gets a 12/10 from me.

I liked the convenience and the pricing of SmileDirectClub. There was a store local to where I am so it was really easy to go there. I set up the appointment and I went into the store to do the initial molds. The guy there was super friendly and nice. It was a comprehensive and thorough appointment so I was pretty satisfied with it. We got it all set up quickly. From there, I got the shipment of all the retainers. Luckily, I didn't have any hiccups so everything worked out for me. I didn't ever have to get anything remade or anything fixed.

From the minute I walked through the doors, everyone was so kind and accommodating. Jay in particular was so bubbly, kind and attentive!! She made me feel really comfortable and at ease the minute I walked in. I had a phenomenal experience!! Top notch customer service.❤️

It was an amazing experience! I was given all my options, and made me feel really happy about going through the process. I can’t wait to have my new smile! Most of all I’m happy that I don’t have to go in and check in. I am happy I can do it all online being that I am exposed to Covid being a first responder and not exposing everyone else!

The process is so easy. I was able to go to a Smile Store and the manager was super sweet. Got my 3D images done and saw my new smile the next day. Ordering was great and just awaiting my aligners to come.

My SmileGuide Steph made the whole experience very exciting. She was very informative about the process and within a few minutes, the scan was complete. I would definitely recommend SmileDirectClub for your teeth straightening.

I had seen stuff online and different commercials of SmileDirectClub and it was so much cheaper so I thought that it would be an easy route for me. Because I didn't want to have to go to the dentist every couple of weeks to get fitted for the aligner, go in to get the x-rays and get fitted, it was so much easier just one time and then having everything sent directly to me. I did it online and scheduled an appointment and went there. They were very helpful, nice, got everything taken care of for me within 30 minutes and I was out the door. I had a gap in between my two front teeth, some spacing between some other ones, but nothing really major. So that was what I wanted to do because I was insecure about that. When I had talked to the lady, she said it's an easy fix and she thought it would work fine and she was right.

I had the pleasure of having Alec as my contact. She was extremely knowledgeable about your service and thoroughly explained the process. She made me feel comfortable and confident of your service. As a consumer today most places don't have enough people to take care of you and even fewer have people who understand the issues and can communicate effectively with the customer. You have great representative of your company with Alec!

All in all a good experience, the communication for things was tough at one time. More pictures were needed and they never notified me to redo pics. I wish the price was different since they were only able to correct my top teeth. Would recommend for others to use.