SmileDirectClub Reviews

After receiving the kit, sending it back, waiting for the Doctors to get back to me with an answer, I got online the 3D simulation which showed no improvement. 8 months with 12 sets of mouth pieces and seems no change. So what's the point? Above almost no change, below no change at all.

Greeted promptly by employees as I walked in and Technician readily available to tonexam room and very personable and detailed and shared their experience with Smile Direct. And I left with confidence like yeah this will benefit for me! Time well spent and worth!!! Thank you so much!!!

Had a very good experience with Erica during my appointment. She was very enthusiastic and made sure I had all the information that I needed and answered all my questions and made me feel comfortable with the process.

I can't believe I almost got Invisalign! The whole process was simple, they had a physical location (SmileShop) not too far away. I was seen promptly on schedule. My SmileGuide was kind and attentive and was able to answer almost all my questions. She got a 3D image of my teeth and when it was all said and done I felt confident to move forward. Can't wait to see what my results will look like in 2022!

My experience inside of the SmileDirectClub office was good, the young lady did an awesome job. I'm however not satisfied with the projected results I was emailed. According to my "New Smile" results the gaps in my teeth won't be completely closed. The 3D images show that I will still have spaces in between the teeth I wanted closed. I'm not satisfied with that. The sole purpose of my interest in getting the treatment is to completely close the spaces in my teeth.

The experience was great. Joey did a great job. I have received emails stating that my photos and scan have been received but I have not received the treatment plan or notice that I would be a candidate for the program. When will this happen? I was understanding it would be 2 to 3 day. Thank you.

The initial experience of the team onsite was great but when they were pushy about getting my credit card on file and told me "we will not charge you until you say so" was where this went wrong. I went along because your services are more affordable and I'm on a budget for what I need. So of course a few days later I see the confirmation and charge to my card without seeing the "results" first. No shocker that I ultimately saw that one of the main reasons why I need adjustment was not taken into account and I received an email later (after submitting a support ticket) that you cannot make that adjustment. It's unfortunate that you were quick to charge but did not offer a dialog before confirming the order. This is where you can do better.

I think if I would have had a conversation with the dentist/orthodontist at the beginning, we would have had a better outcome. The phone answering staff is OK but has no technical orthodontic ability. Even after this second set of impressions, I do not know if I will have good results. I am hopeful. I am waiting for new aligners to arrive. I do not think there is enough room in my mouth for my teeth to move into correct position.

I saw the final product of what my smile would look like and I just don’t believe it’s going to take 4 months. My orthodontist said it’s a 24 month process with Invisalign. Also, the before treatment scan doesn’t look anything like my current teeth. I will look for other options. Thank you.

This is my second time doing the impression kits. I followed the plan for my first set and wore my trays for 22 hours a day. I am starting the 2nd sets, because the first ones really didn't move my teeth. I sent in the pictures half way and never heard from the Doctor, Brian **. I contacted Smile Direct multiple times worried that I may need to continue my treatment. I am doing my second treatment and still have not heard anything from the doctor. I am filling this form out to ask for better communication. If my teeth were not on track from the check in half way point, why was I never contacted? I think smile direct needs to do a better job letting their patients know where they are at and if they may need to continue treatment, like me. I appreciate the time.

I came to Smile Direct Club because I have a few crooked teeth that have been lowering my confidence to smile and at first I wasn’t sure if getting aligners was going to work for me or whether they were legit. However after reading a little bit about the process and how it works I decided to give it a shot. I'm really happy I did because the process was fast and easy, smiledirectclub sent me a kit to make my impression with instructions that were very easy to follow and now I'm awaiting my impressions. Cant wait to be able to smile with confidence thanks to them :).

I visited the SmileDirectClub store in Brooklyn a few weeks ago and had a great experience. Sarah was friendly kind, helpful, and patient while I ran her through exactly what I was looking for. She answered all my questions about the process and the pricing. Hope you get paired with her when you go!

Great experience! My smile guide was very helpful in answering all of my questions and took the time to ask his manager to come over and go through some of the more complex questions I had that he was unable to immediately answer on his own.

I got my consult today with the 3-D imaging. I’m very displeased with the consult that I received considering that at the end it left me with a crossbite. I never had a cross bite in my life. I also had braces in the past and didn’t have a cross bite when the braces came off. Not only am I upset with the consult I am very concerned and am apprehensive with moving forward with your company if these are the kind of doctors you use. People specifically get braces to get rid of a crossbite not to get one.

I have one single top front tooth which is crooked. I did the impression kit months ago and I sent an email indicating that I did not want lower aligners because I have no lower alignment issues and I have crowns on a few of my bottom teeth. Well they sent me bottom aligners and charged me for them anyway. They ignored my requests from the beginning. I started wearing the TOP aligners as instructed, but within a few days of changing each aligner, the fit was so loose there was no way it was providing traction to the teeth. I could literally remove the aligner using only my tongue; and yet I'm supposed to have faith it is straightening my teeth.

I will not be moving forward with ordering the aligners. I was very specific when having the scan done at one of your office sites that I was concerned with the teeth on either side of the upper jaw, not the teeth in the front. The only teeth being moved in the treatment plan are the front teeth. Nothing is being done to the side teeth that are tipping inward. If nothing could be done with the teeth I am concerned with, then I should have been told that you would not be able to help with my specific situation.

I brought my daughter in this past week for her consultation. I had requested Cari based on other reviews I read and she did not disappoint. Cari was an excellent listener and answered all of my many questions about the treatment. My daughter and I were impressed with the 3D scan and she is looking forward to starting with Smile Direct!

I was hesitant at first about trying this “all” out, but I was pretty pleased with my experience. I got my impression kit pretty fast and the instructions were straightforward. The assistants did a great job explaining my treatment plan to me and letting me know my options.

I will not be ordering the aligners. As with all advertising, I was mislead. I really thought this would be less expensive. I am at an age where vanity is ridiculous. When the ad said have a new smile for less than "$89/month" and I figured my treatment would not be that expensive, I was banking on a low cost. Not that the "$89/month" represented a payment plan automatically set for 24-months. The process itself was amazing- but no go on the price at this point in my life. Thanks!

I returned my impression kit to SDC. It took almost 2 months to generate a smile plan. I think my repeated inquiries accelerated the process. After seeing my smile plan I see that the results from the impressions are far inferior to the digital scan I received a year earlier. With the small amount of movement required by smile, I wouldn't trust the results obtained from the impressions. Not sure what to do next.

Was supposed to be done July 1st, which was impossible because my last aligners (which I am still wearing since June) do not give me straight teeth. You have had my impressions and photos for weeks. No communication. No new plan. A full refund would not be enough to compensate me for the frustration and misaligned teeth you have given me.

Hi. After doubting if I would do it or not all I can say is that, It has been an amazing experience the SmileDirectClub visit. It doesn't get more clear and easier. I'm totally happy about it.. Gigi was amazing and the rest of the staff as well. The facilities super clean.

I recently went to a pop-up event Smile Direct was putting on. My experience I would say was pretty awesome thanks to my smile guide Shante. She was very professional; informative, went up and beyond to answer all my questions and made me feel very comfortable. Excited to start my smile journey!

I filled out my goals and sent in the molds. After zero communication about what I was looking for, I received an email with photos showing my plan for my teeth. No addressing the issues that I asked about (my bite).

I love the customer service and the whole process worked out great. When I did the home kit, it didn't go all the way down the gums. So when I get the retainers back, the plastic was a little bit shorter. Sometimes I have to trim it a little bit to keep it from digging into my teeth. When the retainer was incorrect, I had to go back in and SmileDirect did one in-house. When I got the retainers back, it fitted much better and it didn't cut into my tongue. I love the results as far as the bottom teeth. The rest of my teeth straightened out. It was nice that the group wasn't happy when I was likely about to give up. They wanted to make sure they were happy with the results.

The initial impression experience was fine. However, after receiving the email saying my treatment plan was approved by the doctor, I realized two primary issues. First of all, the link provided in that email to the 3D animation of my "new smile" was completely falsified - the teeth in the animation were not even close to mine. I logged into my SDC dashboard and opened the animation linked there, and THAT one was accurate to my teeth. No idea why I was sent the wrong one. However, despite receiving ZERO communication about any issues with my teeth or impressions, I noticed in the animation that my bottom teeth were NOT being corrected at all.

I would recommend to anyone. The fast friendly service I received was above and beyond. They made me feel comfortable and no pressure. I could have started my plan right there on the spot but due to my finances I had to wait a few weeks. Great payment options.

Nice staff at the Sugarhouse place. Did not like feeling pressured into buying it before I even know results. Really bad follow through, poor communication with my treatment plan. Did not relay info that was important. Sadly would not recommend this to anyone in the future.

I love Smile direct club. So far they're fast and easy and very simple to use and understand what exactly you need to do. Only thing is I wish the down payment was a little more negotiable like maybe half down for those you don’t have everything all at once and then obviously your monthly payments would be longer to pay off. This is my 2 or 3rd time trying to fix my smile and the down payment gets me every time. I’m hoping this time it’s different.

The team was organized and knowledgeable. I was concerned there would be a “hard sell” at the end, but there was not. My only complaint/feedback is that both the site and when in person, after giving my insurance information, it was expressed that my insurance pays out for their service, and then it was explained that all I have to do is submit the paperwork they give me. After speaking with my insurance (Cigna), they do not cover them. Unfortunately I won’t be able to use the service.

Hi. I have been to SmileDirect twice before but my 3 visit in Farmington Hills location made a difference. The SD agent who assisted me with the scanning was excellent. She gave me all information that I needed. Which I did not get in my previous two visits. She had amazing knowledge of the product which gave me confidence to proceed. She deserves an appreciation and should be recognised by the company. Thank you.

I was somewhat skeptical to begin with Smile because I’m kind like that with everything but I lost any possible confidence when, one I was charged before I was able to approve my treatment plan (which that was what I was told would happen), and the email with my 3d pictures of before and after pictures; the before were definitely not my teeth. On the plus side when I called to inquire they were very apologetic and canceled and refunded my money right away. Sorry it didn’t work out for me.

Had an OK experience with my aligners. They was some getting used to them at first, but after the shock of how snug and tight they were, it just took a few days later I wasn't really aware that they in I notice little improvements with my overall experience with SDC. Please hurry and send me my refinements ASAP. My front teeth have improved a bit, but I think they could be better.

Doing the impression kit while probably would have been a better idea; those employees could have been trained to sell you anything; smile liners, Tupperware, knives that cut pennies, etc... Felt uneasy after leaving there; certainly the 30 follow-up emails from the marketing department of Smile Direct Club (and not one responding to my questions to the orthodontist) has continuously verified that this place is truly about profit not patients.

I already had aligners and paid in full, I wrote in about switching to the night time only plan. I was told I needed to submit a new mold which made no sense. Now my original plan is gone and I can not see it on my dashboard. No one knows why and now I am out all of my money. It makes no sense.

Sasely was amazing! She took her time to explain everything to us, especially since my son was so shy and didn't even want to smile. (The reason we went) She was patient with him, super informative and extremely personable. Thank you so much! Can't wait to see him smile all the time!!

I had an amazing customer service experience at the Greenville South Carolina branch a Smile Direct Club. My representative was extremely nice, understanding, and ensure that all of my questions were answered. I could not have asked for a better rep.

Updated on 09/14/2021: After returning the mail-in impression kit, I was charged without authorization for the wrong product in the amount of $1950. I called to inform them of the mistake, and was promised a reversal of the authorized charges. The next day I called back only to find out that the refund was never processed – I was lied to by the previous agent. This 2nd agent said she reversed the charges and processed the refund, and even sent me an email confirmation. 10 days later I still hadn’t received the refund. I called back and was told by a 3rd agent that the refund was processed and to wait a bit longer. Later that day, that 3rd agent emailed me an apology and said, in fact, the refund STILL had not been processed, and that she processed it on that day.

Brenden was kind, professional and accommodating. I have a physical disability and he did not treat me any differently than anyone else and was accommodating to move furniture and items for me to make it easier for me. He was professional the entire time and explained everything in detail and thoroughly, but to where I understood it. I highly recommend going to Brenden for your scan!

I wanted to straighten my bottom teeth and SmileDirectClub has been good to keep reevaluating and sending me new ones. If I have a problem, I message on Facebook Messenger, and they get back to me immediately. Whatever has to be done, they've been on top of it right away. I'm gonna keep wearing the retainer and try to be happier with my teeth. I know the bottom part's gonna be a lot better for me as I age. Now my own son now has started doing it. He's 40 and he's liking it too.

I started with SmileDirectClub last November and getting set up was easy. I made an appointment, found the office, and I was there for 40 minutes. It's neat how they have the wand that they put in your mouth, and you can look up on the computer screen to see exactly your teeth and gums, every little millimeter of space. In a month, I noticed a change more in my top that didn't need it as much because it was just little things and then it was straighter. I originally had gone in because I wanted my bottom teeth done, and the girl that helped me told me that it was the same price no matter if you do one or both, so I did both. Actually, I needed the top done, also, ‘cause they're a lot straighter than they were.

After finishing my retainers I was not happy with my teeth, I asked for touch up retainers and got an impression kit, and sent it back and was told it was received. Then I heard nothing back for a month, then I emailed asking what the issue was, and was told to send pictures. So I did, then nothing for weeks. So I emailed again, and was told the same thing, that I need to send pictures. I have not heard back again.

I liked all the help I got from everyone, but I just thought the pricing was way too much due to the fact that they couldn’t help with the bottom teeth. I’m only gonna be getting treatment for the top teeth and paying almost full price.

This is been one of the worst customer service experience I’ve had with a company in many years. Over a week later I still don’t have a scan promised many times within 72 hours. Attempted to get an update after five days from your chat support and I had the rudest encounter possibly ever. Now a week later and still nothing and this is the third email wondering how you’re doing. Not great. I will not be ordering from your company.

I wanted to straighten some of my teeth and do it economically and also not have to go in to an orthodontist. The process with SmileDirectClub was great from the first package that came to the door. If I had any problems, I could still reach out to the orthodontist that was molding my aligners. Everything was great. I got the results I'm looking for. I would tell anybody to go for it, especially if they don't want the brackets. It was very economical and I was glad I was able to do it.

I wanted to straighten out a few of my teeth. The process with SmileDirectClub consisted of wearing the correctors almost all day, except when you're eating, and then all night. After the first round, I still wasn't happy. So, they provided me with a second round right away. Their customer service is excellent and I'm pretty happy with the results.

Impression a bit difficult to use. I followed instructions on touch up kit which did not require photos. A week later, email requested photos, Aug. 13. I did not hear anything and called on Aug 28 to follow up. Dental team forwarded my inquiry to a supervisor. Am waiting for status. Thank you.

I am very interest to do the treatment, however, my plan has been diagnosed as possible only if I use 22hours/day. I have done some tests during the day, considering my normal working and eating hours I would need to take them out average of 4 hours. So I will use it only a max of 20 hours/day. I asked over the phone to an attendant and his response was that this would not cover the guarantee of the treatment. This is why I am still considering if I will spend the money to do this treatment.

They sent me aligners one time where all the numbers were mixed up and so they had to send me a completely new set. That really delayed the process a lot. Then I had to get a new retainer because I got a retainer that was supposed to be the end, but my teeth were not straight. So I had to do another six aligners after that. Between the additional aligners that I had to do and then the gap of waiting for aligners, the process got to be a while. But my teeth are a lot better than they were. Everyone at SmileDirect was really nice and easy to get ahold of. They resolved issues as quick as they could. My one tooth really bothers me but I'm overall happy.

I purchased the aligners in 2019. The Smile Direct Club aligners have caused me a number of issues, cheek and gum damage, migraines, jaw pain and neck pain, and more. In addition, and to my utmost disappointment, the Smile Direct Club aligners did not work at all. The Smile Direct Club aligners are poorly designed (cheap plastic) and ultimately, were not designed for my teeth (defective).

The outside of the store and the waiting room are very attractive. The waiting room was very informative. The exam room was very immaculate. I could tell by the actions of Dom and Ash that COVID 19 rules were being strictly adhered to. My guides were very polite and sociable. They explained the Program and answered all of my questions. As a senior, I am not only looking for a nice smile but, wanting to protect my gums and teeth. My most important goal is to keep my teeth by not allowing moving teeth to endanger my bite.

Everyone was very helpful. My experience was perfect except for dealing with Limber M. from your dental team. He was very uncooperative, unhelpful, and most of all rude. He made snarky comments and refused to listen to me.

I like everything about them. I just hate that my last set didn't fit proper because my teeth on my right side stop shifting so now I'm stuck with a tiny gap. I still like my smile a little better than I did before I must say. I paid my account off but I guess I have to follow up with my dentist.

I am still in the process of completing my treatment but I am very, very pleased with my results so far. Also, SmileDirectClub has been very helpful and always available to answer any questions or concerns that I have had.

The staff has been so kind and professional. I have enjoyed the experience. It has taken longer trying to align a severely twisted tooth but it’s finally coming together. The results have been fantastic.

I am happy with the results, however, my gap in my 2 front teeth continues to separate after several hours without the retainers. After an overnight with the retainers the gap closes only to repeat the cycle again. The photo shows the gap open.

I am almost finished and my last number 8 aligner doesn't fit. I sent the photos in and they were not good enough so I went to the local SmileDirect office and they were wonderful. Great staff BUT I would have given 5 stars BUT, I still have not received my finishing aligners. The response time is not good. Too slow.

I had got my 3D print on how my teeth will look after Smile direct and all you guys did were the top row and the bottom row didn’t get fixed at all and that’s the main thing I asked about. So I canceled and got my refund because I was not paying $1400 for my top row that’s isn’t even crooked.

I had braces as a teen but didn’t wear retainers afterward and of course my teeth went crooked again. I had gotten quotes from orthodontists over a few years thinking about getting them straight again. I heard about the mail straightening kits like Smile Direct Club and checked into it. I chose this company because I liked that they had a location in my city that can digitally scan my teeth and not have to do impressions. I felt like it would be more accurate than impressions and they took my insurance. Overall a great experience and it’s on my list of best purchases ever.

My first attempt at straightening went off track and customer services arranged for a review and follow up 3D scan with a new batch of aligners and we got everything back on track. I am really happy with the results and now wear retainers overnight to ensure that my results are maintained.

I had a great experience with Smile Direct, from the in person staff to the helpful support staff; who help resolve any rare issues. I am happy to see my teeth aligned. The way they were after I got my braces off years ago. I would highly recommend Smile Direct for anyone's teeth alignment needs.

I loved it from the moment I walked in. These ladies were extremely nice. They were super sweet and the experience was amazing. And I can’t wait to go through my journey and look forward to my new smile once I start my journey.

I got my scans done at the Newark facility. Have been waiting for my touch-up aligners for over a month! Have reached out twice to understand the status and no one has answers for me. One rep. told me they would get back in 3 business days and did not. What else do I have to do to get the service I paid for? I am amazed at the irresponsibility of this company.

I was called some days later, after visiting the office and getting my 3D exam of BOTH top and bottom teeth, and told that I could ONLY get the top teeth aligned, BUT FOR THE SAME PRICE quoted in the office to me for BOTH top and bottom!! I did not accept this offer, naturally! Who would? SO, I’ve severed my relationship with this company!!!

Everything part of the Smile Club Experience has been phenomenal, especially our sales representative. She was professional, kind, and extremely knowledgeable about all products. It was an absolute pleasure working with her.

My experience was great. The staff there was wonderful. The rep was very knowledgeable and confident in her work. She reassured me that this was a great idea and that I was in good hands. She made conversation very comfortable. My visit overall was wonderful.

I was not warned that my account would be charged the day before I actually got my treatment plan so my bank charged me 29$ to process the transaction. Very unprofessional to do it this way with me having no warning and not even being able to see my plan before this. I did cancel because this is too much for only having 4 months worth of treatment.

I loved the experience and very excited to get my new smile. The communication was great .I even got a 18$ gift card so impression kit was basically FREE. Great job SmileDirectClub. I’m ready to start my journey to a perfect smile. THANK YOU.

I waited over a week for my Aligners, I finally called and the woman on the phone said a mistake had been make and it’d be another 72 hours. All this to get an email telling me a payment was due, I already sent my card information on the post card that was sent with my kit to make the process faster. Why did I fill that post card out and grant permission to access my account to have to go back online and have to pay anyway? The entire process was not convenient.

I had such high hopes for Smile Direct for my son. I am very displeased. He wore every aligner as he should have and changed them as he should have and his teeth are the same. I call with results and you guys just want to get new impressions and that takes FOREVER. We are still waiting on aligners. I have been paying this whole time for nothing. His plan is only for 4 month but yet I am paying 1 &1/2 years on something that has not helped at all.

The impressions kit was great. Very informative instructions that were easy to follow. The issue I had was with billing. Included in the impressions kit was a card that you can put your credit card info on and make the full payment to that card. I put my HSA card number on the sheet, stuck it in the box and mailed it out. Thinking everything was going to be fine. When my aligners shipped out, I noticed I was charged the full $1800 dollars on my personal card. No problem, I'll just call and have them switch it. It took 3 calls and a chat session to get it straightened out. I'm still waiting to see if I will be refunded. Hopefully so and I can start to straighten my teeth instead of straighten out my billing problems.

When I went to SmileDirect and talked to them a little bit, they were great salesmen and I felt like it was what I needed to do. I’m on the last process right now and everything's terrific. I couldn't be happier.

I was waiting for my aligners to be done and I didn’t hear anything for about 2-3 months so I had to call you guys to see what was going on and then I finally got my treatment plan and videos of my teeth so I can purchase them.

First off, getting the impression kit, using the impression kit, and the offers to get started have been great. Where it falls off for us is when we try to get our insurance involved. Per a phone call to our insurance provider, Delta Dental, I was able to confirm we get 50% of orthodontics covered, specifically for Smile Direct Club or alternatives, but they had to be coded a specific way when billed.

You missed your 72 hour deadline, the price was much higher than indicated with no discount given for 1 arch as promised and the correction you suggest is not even close to what my complaint was. You missed the boat on all levels. I do not even think you are competent.

The process in the beginning was a little rough. I wish I had more understanding of what kind of pain you're gonna experience the first couple of months. I didn’t realize the pain when you have the change the aligner, like how much there was in that overnight span. After the overnight was done, then it was more comforting. But overall, the experience was good. I didn't have anybody reach out to me from SmileDirectClub, which I thought was weird because they did promote that.

Had such an easy time making my impressions! All of the directions were laid out and the steps were very easy to follow. They provided everything that was needed and made the experience super simple. I was nervous because I have never done anything like this, but I was extremely happy with the results!

My experience was amazing! Cyaira assisted me and she was great, we had a good conversation, she explained everything so well and she was friendly and fun. I was impressed with the technology and the process and this is the one of the best decision I ever made.

SmileDirectClub was affordable and what they offered was something that I could do. My eye teeth stick out pretty far and my bottom front teeth were crooked. So they fixed most of that. I had one set of retainers that didn't work and to fix that one issue, they had me skip to the next set of retainers that worked, so it worked out just fine. I liked doing everything online and the only thing that was slightly uncomfortable was that sometimes the edges weren't shaved down on the retainers, so you had to file them down. Other than that, the process was pretty smooth and although we're having to do a little follow-up work right now, everything's good.

I have yet to hear about my treatment plan. I called customer service...could not understand the lady..& did not get my questions answers. I sent a chat..& was not responded to. I was ready to go and going to get my money together as soon as I was able to discuss pricing and treatment plan. Please respond.

SmileDirectClub has great customer service but the process only really works if you go to one of their centers and have them do the digital images. Otherwise, the molds are extremely difficult to work with. I started this three years ago then I finished the treatment and it only halfway worked, so they sent me back in when my retainers cracked because they weren't right. I did the imaging at a center nearby and I got done with my plan.

I was worried I was not going to be able to do the impressions myself because when I’m at the dentist office doing them makes me gag really bad. This was way easier and I had no problem getting them done.

The new 3D photo shoot was no problem. But I had Aligners now since May 7 and I got updated about changing them out, but since aligner ten there has been no updates when I need to change them out. You need to do a better job.

Our shop experience was 5 stars but they said we would hear from them in 72 hours with a plan and it has now been over a week and NOTHING, NO EMAIL NO TEXTS. NO NEWS. This is our 2nd set of aligners and we are not happy.

The military only pays for one set of braces so I had to pay out-of-pocket for the rest. SmileDirectClub was the cheapest and I did not want to do a monthly thing. I just wanted to pay all at once. So far, we have no complaints and we should have went with them instead of going with traditional braces. We had my daughter have braces the first time to expand room in her mouth and we needed to correct an overbite then straighten her teeth with the second round of braces, which was where SmileDirectClub came in. We love them and my daughter is over the moon with her new smile. We are recommending to all of our friends SmileDirectClub's services.

My visit on Wednesday was absolutely amazing from the moment I walked in and until I left. Christina was so awesome!! And everything was done in a timely manner. 10/10 Recommend the Uptown Dallas location!!

I’m so glad I did not buy the plan during your pop up event in Joliet. There was no discussion that my bottom teeth may not qualify for the plan. I was told $1950 to fix both upper and bottom but Dr. ** only approved uppers in my plan as the bottoms did not meet requirements. I will not pay $1950 just for my upper teeth, that’s half the value. Poor communication from the people during the appointment and from Dr. **. He could’ve told me in the email saying my plan was ready that the bottom teeth did not qualify, he did not. Very misleading. I had to inquire.

I never wanted braces in my life, so I've never gotten them and SmileDirectClub seemed like the best option for me. The communication was very good and it was super easy, the way they explained it. My appointment was very straightforward and when I got the box in the mail, it was super straightforward. I started seeing my results around two months in and the product was also pretty comfortable compared to any other leave in orthodontics that I've had. It took a little bit of getting used to, but after the initial two weeks, I hardly could tell they were there. I would recommend it to people because it's the easiest way I've ever heard or experienced getting straighter teeth.

The girls took such good care of me throughout my entire visit which was not very long. Even with me being my goofball self, they were professional, thorough, attentive and understanding and I had a very great experience with them. I’m beyond excited getting my new improved beautiful smile again, so thankful for Smile Direct Club!!

When we went in for the consultation to wait to have my son's teeth fixed (they were chipped) until after we finished the treatment plan. Then a few week before we finished I called again to make sure we did everything correctly so his newly aligned teeth wouldn't get messed up. We were told we had to finish wearing the aligners and then call for a touch up where they would send a new impression kit. We did as we were told and it took a couple of weeks to get everything. His aligners no longer fit on his teeth after they were fixed. I really feel like we got terrible advice here.

I had an excellent experience during my visit to the Harlem Smile Direct office. Karem is very pleasant, professional and patient. I appreciate her assistance as well as the attentiveness of other staff members and would recommend this location to any potential clients.

The process of getting started with SmileDirect was just ordering it online and it was pretty easy. Making the mold was the hardest part for you to do but I did it correctly the first time. I started noticing a difference in about the six-week mark. Overall, the results are good. I just have to wear the retainer at night.

My husband completed his second set of aligners and his teeth are still not straight. Customer service hangs up on you or connect speak English properly. No management available to help expedite the process. Second set of aligners took over 2 months. No follow up, no concern whatsoever.

I appreciated my visit to the club. The patrons were pro and provided all the information needed for me to make an informed decision. I'm not big on the hard sale, and though the two + women I had met did encourage me to buy into the system, they were also very supportive of me to think about it and check my own status to figure out what would be best for me and my situation. Salutations for that! They were funny, personable, intelligent, and most of all friendly. Thank you again for a fine visit (and don't forget to support AttiQ Entertainment/**).

The person who helped me at this location was amazing! She walked me through the process and answered all of my questions. She was super friendly and made my experience worth it. Even though I didn't make my purchase at the time of my visit, she was very helpful.

I was not properly informed of my treatment until minutes before I was prepared to send off an order. Could not treat issues, and was not informed of such in a timely manner. Still waiting on promises made from first session. Pathetic.

Stephanie was great from the start. Pleasant and welcoming and the 3D scan was so easy. Made it easy. Signing up was also easy as the options were described. Hoping the rest of the process goes as well.

I started this product in November of 2019. The first 4 months was amazing but, come time to put March aligners in they didn’t fit. I called the phone number right away and could not get a representative in the phone. I continued to call then email asking for someone to reach out to me. No one ever contacted me. I finally reached someone in May after sitting on hold for an hour and her excuse for the hold time was she is working from home and was outside. She set me up with a link and retook my smile stretch pictures because by this time I had not had new aligners in for 3 months and by the first estimate I should have been done with the process. She told me she would send them to the orthodontist in charge of my case and someone would contact me within 3 days. I never and have yet to receive a call!! It’s been a year.

The kit came fast and in a cute box that made me feel like an honored guest to your online dental experience. It was like getting a warm smile from a live dentist when I opened it. At first I was intimidated looking at the instructions but the happy calming colors of it all helped with that. Then the step-by-step was in a happy upbeat tone complete with cute pics! That made me happy. I waited a couple days to prep my mind because I wanted to do them right but after doing the first impression and seeing how easy it was, I felt proud of myself and felt like I acquired a new skill! It was so fun in fact, it made me want to go to a hobby store and grab some sculpting putty and make something! haha Overall, it's a great experience and I hope to receive my aligners sometime soon.

The whole experience to get my scans went perfectly. The assistant that helped me was very Friendly, Informative, and patient. It was a very quick process to get done however I was told I would hear back within 72 hours with approval and it has currently been 2 weeks.

I met with Paola last week and did the 3D scan to help determine if I would be a good candidate for Smile Direct. She made me feel so comfortable for the minute I walked in the door. My teeth are fairly straight, I never had braces as a child, but after doing the scan I realized that some of my teeth were shifting and could potentially shift more if I didn't do something to correct it. I will be signing up for the plan, and I loved that they have two options on how to pay for treatment. My insurance also offered a $100 price discount. It's worth checking if you do have dental insurance if they offer anything like that. The goody bag at the end with whitening treatment and chapstick was a really nice touch. Thank you for a great experience so far.

I wasn't necessarily impressed with my visit. I went to the store with expectations of speaking with a person experienced in the dental field. No notes were recorded when asked about my teeth and what I would change about my smile. This is reflected in the 3D rendering. I would compare Smile Direct Club to buying golf clubs from Walmart. While you can do it, the employee in the sports section probably won't be much help and you'll be left with a sub-par product.

I was excited initially to get my aligners, but it turned out later when it was time to change to the second aligner it didn’t fit at all. SDC said they will send out a replacement for the second aligner. The replacement was as bad as the one they sent me initially. Moreover, I wore my first aligners close to 4 weeks, which is almost double the time that was instructed and still, the second pair didn’t fit at all. Incredibly, they had no idea how to handle it; never did it occur to them to set me up with the dentist that was assigned to my case, for a remote evaluation.

Initially it was very good. Then some teeth didn’t move as intended and I needed more trays. That was 7/4 and I still haven’t received updated trays as of 8/9. I have provided impressions within a day when requested and uploaded pictures when requested. For some reason they weren’t identified or received and I wasn’t notified until I asked. Then I had to upload again. The follow up of the additional trays has not been as good of a process.

Scheduling was easy. Check-in was easy. Getting the scan was easy. Making the decision was easy! The whole process was simple and easy to understand. Erica was so personable and enjoyable to be around. She was patient with all my questions and overall, just a lovely human to go through the whole thing with.

Initial scanning visit was easy and encouraging but when the doctor reviewed pictures he said he could not do lower arch and that is what I needed the most. I was disappointed and very little explanation.

With something as important as your teeth, you’d think you would get an opportunity to speak with a professional of some kind about your treatment plan. I received aligners with no guidance and have a bottom brace that in the instructions say cannot be used. Did they even look at my order or pictures? Do I trust what happens next after this where I feel like my impressions were just put on a production line without proper guidance or review.

I am completely dissatisfied with this company. The 1st rep I spoke was clueless and unhelpful. I waited 2 weeks then spoke with another rep whose positive attitude caused me to complete the kit. However, the person who opened my kit put me under FastBack which I DID NOT request. To have my card ran without my permission was unacceptable. I canceled my service and I have yet to receive anything stated it has been canceled. I will be leaving a message with the BBB.

My experience with Smile Direct Club has been very positive. Whenever I call with questions their is someone to fully assist me with any concerns that I might have. There is nothing like great customer service!

I’m the patient yet I never received any information nor any updates. They took it upon themselves to just treat my top teeth and not bottom without letting me know but still charge the same amount. This place is a joke! Would never recommend this place.

I spoke with customer service representative in January who told me if I only did the lower teeth I would only be charged 50% of the price. When I went to the Smile shop to have 3D done I verified that the price would be 50% at that time as well with the person that was assisting me. It has come time to complete the order and the representative is saying that I will not be billed 50% due to only doing the lower teeth, that I will be billed full price despite being told by two separate people that the cost will be 50%.

I don't seem to be able to get an answer to my questions. The future smile doesn't seem to show much change AND the teeth aren't aligned at all. The back molars don't move AT ALL!! I don't think Smile Direct Club is the way to go for us.

When I got to the shop on time, they were not ready. I had to wait ten minutes. They pulled up the wrong chart. The scan took forever. Felt like she didn’t know how. Then gave false timeline expectations for when the plan would be done. 72 hours. The scans were at 9:30am on 7/23. It’s now 8/2 and I still don’t have a plan. Customer service via phone has been even worse. Talking in circles with absolutely no answers given.

Thank you. I had fun making my impressions. I was a little scared. I thought I was going to mess up up. I had watch the video and it went smoothly and It was no problem. My mom it was cool and weird. Thank you.

Fantastic initial experience. Great follow up and clear and prompt customer service. Unfortunately, cost not in the cards for me at this time (although price seeks extremely reasonable). Unfortunately my insurance doesn’t seem to cover. Will keep this in mind for another time!!

The office was small and boutique. They had more than one small office in a boutique style office building. You never see a actual doctor during your visit. The person helping me did not really know what she was doing. She had to call for help. The person she called was not able to get the scan done on my mouth either. She was then instructed to use the device that was better technology. Overall, I just feel like everyone I come in contact with is just trying to get the two grand. They don't take your insurance information during the visit at all to see if anything will be covered by insurance. My correction will only take 4 months but they still want me to pay 2 grand.

I can’t believe you would expect someone to pay you for 24 months when they only need 10 months! If I post the same price as I would with an actual licensed orthodontist who can take care of me in person, why would I pay for your wanna be “experts” to look at pictures of my teeth! Your company is a scam!

I arrived to the address (1322 Goucher Blvd Towson, MD 21286 United States) as stated but could not find it and I called SmileDirect customer service for help. After talking to two people, both could not help besides a vague direction saying to go to Urban Outfitters since it is near there. The address on Google and the website was different than the actual location of the shop. I was wandering around during a very hot day for 40 minutes before finding it. Very unsatisfactory and I am quite disappointed.

It's the modern way to smile. I appreciated SmileDirectClub's low cost for the same effort as braces. I had two buck teeth on the top and then four crooked at the bottom. The process was user-friendly. You make the appointment and if you couldn't make it, it's also easy-adjustable too. They give you a whitening kit after the appointment visit. They align your teeth with the digital tool that they have and that's it. The results are great. It's something that looks like it wouldn't hurt straightening teeth and it really did the job. It took just a year if one is responsible.

While the process was very easy and convenient, I am slightly disappointed in the pricing structure. My treatment plan is fairly simple, as my intention with this service was just to straight up a couple of teeth, but the price does not reflect the simplicity. You are charged the same amount as you would if there was drastic changes, which I find to be disappointing. If you’re looking to make minimal changes, my suggestion would to see an orthodontist in person, that way you know you’re paying for appropriate services.

Nobody was there to greet me when I arrived and once they did their questioning came off as invasive. They didn’t answer my questions regarding my concerns and dismissed anything that wasn’t convenient for them to address. SDC is not transparent and doesn’t care for the patients health but for their money. Scam.

I wanted the front ones fixed. It took a lot longer than I thought. When I talked to SmileDirectClub, they said that sometimes, our teeth are stubborn, and some move faster than others. I redid it three times at no extra cost. It's not 100%. But it's as good as it's gonna get, so I'm happy. Also, the customer service was wonderful.

I would have given 5 stars until my treatment plan was done, then the confusion started. I have received multiple emails from many different associates. Never speaking to the same person twice and having to re explain my concerns is frustrating. The language barrier is also very frustrating. I finished my treatment plan July 10 and am still waiting for my touch up aligners. I’ve been wearing my final set since June 26. I am anxious to finish my treatment and move forward with my retainer. I was originally very pleased at how easy this entire experience has been and was excited to share with my friends. However, seems I’ve changed my mind.

This was my second time at White Plains. Both time was pleasant. The only thing is the first time they scanned my mouth for the braces, braces didn’t fit right and they kept cracking so after my number 12 I had to go back because they were cracked and they had to re-scan and give me a whole new set which I’m still waiting for and hope to get soon because I’m going on vacation.

I try to be nice to anyone in customer service but it gets difficult when the company seems to have a policy of “transferring“ you to a dial tone if your problem is difficult to solve. My aligners didn’t work at all and when I went for a touchup and then another touchup which also didn’t work, they made so many mistakes, I can hardly remember.

Kathy at Smile Direct Beverly Hills was very informative and had a great personality. She was very polite and funny. I would recommend her for any new customer. There was also a female manager there that was very nice.

I went into the SDC office on Larimer in downtown Denver to get my 3D scan, and was warmly met by some amazing staff members who walked me through every aspect of the process and answered all my questions.

Even though Dental Assistant was very friendly, when I received my aligners, I got the wrong ones. During the visit at the shop, I clearly stated that I wanted the night aligners. However, I received the "standards". When I called to ask about this, the attendant for the dental service said that in the order written by the dental assistant at the shop there was no note about the night aligners. I felt like this last person I talked to on the phone was putting the responsibility in me for the error. Now, it's been almost a week and I haven't heard back from the office to see if they will exchange the wrong daytime aligners for the night time ones.

I received a phone call on 7/25/2021, informing me that I could proceed with my upper row only for $1600 which is only about 15%-20% off, which is a rip off for a four month partial process only. I was informed that this is their highest discount available which is ridiculous! I'm Very displeased with my waste of time with this organization. I personally now wouldn't offer more than $1000 for any more wasted time experienced here. Such a letdown being mislead until now down an open road overall. Your best offer sucks!

My consultation was informative, laid back and didn’t take long. The 3D scan was easy/painless. It not only modeled my teeth accurately but showed how my bite could be improved. I highly recommend a visit!

This account is for my grandson Oliver **. We visited the Portland office. I can't give enough praise on how nice the gals were that were working on Wed. 7-21. Very friendly and very professional. The office is beautiful. Smile Direct has helped my grandson so much with his teeth. It is amazing to me how much his smile has changed. We had a mix up on his braces, and these gals took care of it..made sure we had all we needed. The mix up was our fault and they never made us feel bad....they just fixed it. Fantastic service. I would recommend Smile Direct to anyone that needs braces. It is amazing how well it works.

Great initial appointment. Ashley was fabulous and I’m excited to get started. The only problem is I was told the scans would be reviewed and approved by the dentist within three business days. It’s been four and no word. I tried calling and customer service can’t give a good explanation as to why they haven’t gotten to them yet.

The impression kit was easy to use. We had no problem with that. I was very disappointed with the fact that the top AND bottom of my teeth will not be fixed, and no one had called me to discuss the reason. I had to call myself and ask. I was told the reason was my teeth were crowded - YES MY TEETH ARE CROOKED OF COURSE THERE IS CROWDING! And to be asked to pay full price for HALF of the job is RIDICULOUS. Totally disappointed. Will be looking elsewhere for someone who can do the whole job.

My Smile Shop experience was great. Shakera was very kind and professional and expert at what she does. I thought the technology was fantastic and the followup via email really informative. Could not be easier.

I was most interested in the nighttime only aligners. It wasn't even mentioned, and it wasn't offered to me. The person who scanned my teeth was very helpful in helping me think outside the box for discounts and how I might manage to find room in my budget. After leaving, I reevaluated and chose to wait until I can change dental plans during open enrollment later this year to get back on the plan with orthodontic coverage. The staff who greeted and checked me in were very kind when I came in late (after having to put my beloved dog of 13 years down unexpectedly right before I came to the popup). I recommended my fiance get scanned as he is very self-conscious about his teeth and smile.

I've so far had an overall good experience. I didn't have any pain with the aligners, only felt normal pressure. I haven't had an issue following the plan wearing them almost all the time except when eating. I've definitely seen huge results. My treatment plan is not finished however. I did need some refinements. However I'm confident that the final treatment plan will complete my perfect smile.

The person I was with was cool and SmileDirectClub had a good process. It wasn’t too long too, so I liked it. Now, I am very happy with my smile.

I had reached the end of my initial treatment, but didn't feel like my teeth had shifted quite enough. The technician was friendly, informed me that the concerns could be addressed, and got everything taken care of (including my concern about having already ordered a retainer.) Process was easy!

I ordered the kit and did the impressions myself and then sent it off. I waited for approval and then they sent me my aligners. Every time I change the aligner, I could feel a little bit of a difference. Every time I put new aligners on, they were tough to put in. My teeth didn’t hurt, but I could tell they were moving. But I noticed a big difference at around the three-month mark. The only thing was that I noticed with my first set of aligners, I had to go out and buy a little router kit, like a Dremel, because they cut my tongue. Just using the nail file wasn't enough. So I bought a cheap little rotary tool and used it to soften the aligner and then I was good. I did the same with every aligner after that. But overall, I'm really happy with how my teeth came out.

I enjoyed how fast everything came to the house and mailing it back was simple as well. I would say for the instructions on the impression you should put pictures of how an impression should look like not only what it should not look like. A good example and a bad example would have been great! Because I felt like I was doing it right but then kept overthinking that I was doing it completely wrong.

I was going to do the impression kit but I was very skeptical because I have a crossbite and my jaw wasn’t aligned correctly. So it took me a little while to go through with the process. I ordered the impression kit but I never sent it back. Then I got an email saying that the truck would be coming through and I could get a 3D scan. I wanted to go in and talk to someone at SmileDirectClub to make sure that it would be a good fit for me. So I went in, talked to somebody, and the girl assured me that I will be good. Even with me having a crossbite, she said I will be fine. So I did the 3D scan.

I did the initial process online and then I got a call. Then I went in the following Saturday and they did my assessment. We paid my down payment and then my other payment, and then it was good to go. Almost two weeks later, I got my aligners. It took about a month when I saw changes. There's less space in my mouth and it's lighter. So I'm glad about that. But I didn't know is that I still have to have them on again even after I've had the whole treatment process. But then I remembered my sister had braces, and then she had aligners on for a year. So once the treatment was over, I had to put the aligners on all the time, then take it off and put it on again. That was a little bit annoying. But besides that, the process was good.

My teeth were just spaced a little bit and they worked them out pretty good. It was a good process. I didn’t see a change until this year, and I have been wearing them since September. But people around me were seeing a change. I love my new smile.

Genesis was great. She showed a lot of knowledge about the product and answered all of my questions. I would definitely recommend family and friends to experience and try Smile Direct. I left confident and excited about improving my smile.

I've finished my prescribed treatment and I still had a couple of teeth that weren't lined up right. I discussed it with them and they sent me more aligners, and my teeth are moving well. I was pretty pleased with the way they handled my request for a little bit more correction. We got COVID in the middle of the process so I had a lot of delays. But it's worked out pretty well. I've been happy with the process. For what I needed, SmileDirect did a good job. The aligners are really comfortable. I don't mind wearing them and they're easy to clean. Overall, my experience was real good.

The impression kit experience was overall great, incredibly cheap and easy to do at home. My issue is with billing and customer service. I was charged full price before my insurance was factored in, I was also told I could not use the overnight aligners, then told I could, then another customer service agent who was much better verified I will need to use the regular daily aligners. I also submitted my insurance information online multiple times and customer service claimed it wasn't submitted, took 3 attempts. So my order was cancelled and a refund is now initiated so that I can get correctly charged with my insurance and HSA included in the price.

It took a while to get ahold of customer service whenever SmileDirectClub would have me send them emails. But other than that, it was fine. The process was a little more painful than I anticipated, but it makes sense. My teeth aren't exactly where I would like them to be. But it has been over two years and at this point, I'm just ready to be done. They should have a more communication throughout the process of the aligners. They do a 90-day check-in and that's about it. There should be at least one check-in every 30 to 45 days.

Everyone has been awesome to deal with. Kind, polite, and understanding. If you’ve been to a restaurant since COVID, you understand what I mean. Restaurants treat you like they are doing you a favor these days, so entering a place where you are greeted with a smile and are treated with the utmost respect and courtesy makes you feel like a king. Y’all are great, keep up the great work!

I went in to SmileDirect Club to see what my options were to straighten my teeth since my insurance doesn’t cover orthodontics over the age of 19. I got there 5 minutes prior to my appointment time of 12pm and wasn’t seen until nearly 12:30pm. I would have left but I didn’t want to be charged the $25 cancelation fee. Then while doing the scan, there were 2 employees that I spoke with who seemed very upset that I wanted to consult my regular dentist before making any payments just to be sure I was making the best decision. They asked me numerous questions and it felt like they were trying to bully me into paying the $250 down payment which is a big commitment. Then, when I got the treatment plan back, my expected teeth looked worse! It doesn’t correct the main tooth I am insecure about and it actually would put a gap in my front two teeth. Needless to say, I will not be going through with this and do not think it’s okay what I experienced. I do not recommend and hope no one is being taken advantage of.

I called and told a SmileDirect representative on the phone I only wanted night time aligners. On the website it says we have a choice of daytime or nighttime but when I got the slip in it did not give me a choice for nighttime. So that’s when I called and specified. He told me to just send in the impressions and it specify on the paper what I wanted. This is what I did. Wrote in big letters only want nighttime aligners. Next thing I know I’m getting charged so I called up to make sure they were nighttime aligners and I was told they weren’t. I explained the situation and they said they’d look into it. Then I keep getting emails saying they're making my aligners. Not happy as of yet. Haven’t heard back from the girl who called last week saying it would be a few days before I should hear back.

The impression kit comes with a lot of “parts,” it was a little intimidating at first so we put it off for a few days. Once you get started it goes pretty smoothly, though. Hopefully we did a good job with the first step.

Tania B gave me white glove service with a smile! This is something I've been contemplating for years and everyone was so nice. I really like the technology used to capture my smile, the free swag, and the quick video tutorials are super helpful. You guys are a life saver. Thanks!

1- No in person sign up method. Must make appointment online.. Seriously you have enough iPads, why not have one ready to make appointments?

No contact.. after waiting 10 days after being told I would receive my 3 D scan, my plan review, I called them. "Oh, we tried calling you and we sent you emails..." **. "Oh, I'm sending you a link to see the recommendations as to why we can't help you with the crowding on your lower teeth....the link kept sending me to.. "oops, sorry but something went wrong." **. They wanted me to call them because they had the salesman try to convince me to go ahead with the upper teeth...with a small discount for only using 1 tray. ** Save your money and go somewhere else. They are only a sales company.

I have an email confirmation that $1075 discount will be applied because of my insurance benefit, but the code was good for only $200 off. This is a scheme to get me to pay for teeth impression made and never get rebated back.

Our appointment was great and thought everything was taken care of. I went to email about our order because we've been waiting for it, and they said the order wasn't placed. We were there on June 19th and the doctor just approved today....July 8th that only the top aligned will work and we were told almost everyone gets approved. I feel like we got lost in the shuffle after our initial appointment.

Everything went well. The process at Smile Direct Club was smooth. The team was very nice. They were always easy to reach, talk to and get help from. They made the whole process a lot easier than what I expected. I'm feeling good about the actual results. My teeth look good now.

My experience with Jessica was great. However I could not fully paid as I didn't have one of my credit cards with me. She told me to call the next day with that. I called and spoke with Pricisella. She told me she could not process my balance until the order was submitted and that someone would call me back on Tuesday after the holiday weekend. No one called. I checked today and the credit card I used to place my reservation appointment WAS USED WITHOUT MY PERMISSION FOR THE BALANCE!!! I AM VERY UNHAPPY ABOUT THIS AS THAT CARD HAS MUCH HIGHER INTEREST!!! I did what I was told to do and then someone else did something else! I EXPECT TO HEAR BACK REGARDING THIS!!!

I'm absolutely thrilled with my smile. I'm still wearing the retainers 24/7 right now 'cause I went to the dentist and they said my teeth are still moving quite a bit. We did the X-ray. My only critique is that I cut my tongue on one of the aligners. I tried to reach somebody to ask what the best solution was and I never got a response. I had to file that aligner down with the nail file they put in the box. Other than that, I had a good experience and I'd highly recommend SmileDirectClub to anybody. They offer reasonable pricing and it's very easy to do. If you do the Invisalign, you get the same thing, except for you have to deal with the dentist where you're paying three times as much. I have some friends that did the Invisalign through their dentist, spent $5,200 and I got just as good as a result as they did.

I would really like a direct response to my inquiry as to an ADJUSTMENT to already aligned teeth. I have been requesting have this adjustment done since December of 2020! I unfortunately lost my final set of aligners and my retainers never fit properly. As a result, my teeth have been slowly moving again which is understandably very upsetting. I also unfortunately can not go to a SMILE Shop as I live too far from the closest shop--Please make this the final time I need to submit these impressions and let me know your decision ASAP.

I had a great first experience with Smile Direct. The girls that helped me out were so patient and friendly. I appreciated how they took the time to show me the process and helped me figure out the best way to go about financing. I’m looking forward to starting my journey to a straighter smile.

I went to a consultation and SmileDirectClub did a 3D printing of my teeth then they sent me the aligners in the mail. I would switch them out every week or every other week depending on what the instructions were. That took five months and the only problem I had was one of my aligners broke when I was putting it in. I reached out to customer service via email, and I never heard back. I followed up and I never heard back. That went on for three weeks. Finally, I made a phone call and I was able to get through. They mailed me my aligners right away. I just had trouble getting through via email and email is a preferred method for me to communicate, so it was frustrating to have to call. Apart from that, I love the results. It turned out great.

I was happy with the initial appointment and scan, paid my down payment, was told we would hear within 72 hours, it's been unverified a week and have heard nothing. Super disappointed in follow through. Tried calling the office several times; was put on hold and never talked to anyone.

I've sent many emails detailing my dissatisfaction and gotten NO replies which is part of my dissatisfaction. I have at least 3 open cases that are all beyond the promised response time of 24-48 hour or 48-72 hours (working days). Everything is horrible and I will be obtaining legal advice for next steps here.