SmileDirectClub Reviews

What a great 1st experience with Smile Direct Club! It stared being warmly greeted at the door. All my questions/concerns were addressed and the process was explained clearly. I felt very very comfortable and was very impressed with the smooth process. Can't wait to get started on this new journey to straighter teeth.

I chose the Lancaster location to have my appointment at and I am so glad I made that decision. Although the office was running behind with appointments, due to being unintentionally understaffed, the employees present made sure to communicate every step of the way. I had the pleasure of having my scan appointment with Karen, who was very pleasant and personable. Karen explained everything perfectly and allowed me to be extremely comfortable to ask questions. Couldn’t have had a better visit!

I had the pleasure of being Vaneza’s client today and oh my god did she make me feel amazing! I hate anything involving my teeth but she made me smile laugh and had me leaving HAPPY! So excited to start this journey!

The first retainer I put on didn't last any time. It was three or four days, and it was so loose at the back of the teeth that I could actually take my tongue and flip it off. The rep took photos and they sent me another one. I called another time because I cracked one, and they just told me what to do. So, the customer service has been great. I wear the retainers for 24 hours, and next week, I start wearing them every day for at least 10 hours at night.

Morgan was nice and answered all my questions. I am concerned about how they clean the 3D scan equipment. I was told they wipe down everything but the camera glass that goes in your mouth. That’s concerning because that part touches the inside of your mouth and can spread germs and bacteria.

The 3D smile scan was top of the line, really. My smile guide was very informative. It will only take 4-6 months to improve my smile! Plus, if my teeth get misaligned in the future, they fix it free of charge! What a perk. Everything was very clean and my smile guide was very organized. My only worry was the monthly payment. My smile guide helped me sign up for care credit and I was approved instantly. Smile Direct is very affordable now. I'm so excited for my first aligner box to come in the mail!

A super quick and easy appointment. Amanda was awesome and explained everything to me as she went along! The process of scanning is kind of uncomfortable because you have to hold your mouth/head in weird positions, but it goes by pretty quickly! I can’t wait to see what my smile is going to look like!

Monica was awesome at The Smile direct office- very polite, professional, knowledgeable and helpful! It was the customer service number that I called- took over an hour to answer- I had my card ready to pay in full- when answered, a very heavily accent man told me I had been rejected- Smile Direct would not proceed, they could not help me. I did appreciate the honesty to save me from wasting the money (will now go to a real orthodontist). But 2 hours later received an email from an orthodontist from Smile Direct in Austin ready to start my treatments!!!! Very inconsistent! - Whom do I believe??? Not throwing away $2,000 on “maybe”!!!! I have deleted the app and the emails.

What a 5 star experience! Apologies if I've messed up her name but I called and spoke with Veronica (She's at the front desk) and she was so friendly over the phone. When I came into the office she greeted me with a Welcoming smile and cheery disposition. She was personable and really warmed me up. I have Anxiety and tend to be nervous my 1st time going anywhere new but she really made me feel warm and comfortable. Sharine called me back and put the icing on the cake. She spoke in a calm, caring voice and explained every single step and the why. She educated me while assisting me through this process. I left there in a fantastic mood and I am so excited for my new smile! I just wanted you to know what a fantastic job your team is doing!

I had a very informative evaluation and learned about some items that could be corrected. However, considering my age (84) and the cost of these corrections, I am not able to make the commitment now. Thanks for the education and suggestions.

The process was fast. I didn't have to return my aligners once. I already finished my treatment. I just wear them at night and it's been amazing. I have a couple of teeth that were not in place and this helped. In three weeks, I started to notice the difference. I will 100% recommend Smile Direct.

It was a great experience. Very welcoming staff. Very enlighten information on the Invisalign and the whole teeth straightening process. Made me feel very positive about my teeth straightening process, and what's to come in the future.

Had a terrific experience during my scanning appointment. The ladies in the office were very friendly and the technician that assisted me was very knowledgeable and very thorough with her instructions and what to expect. Would definitely recommend!

I loved my visit to Smile Direct Club! I worked with a fantastic SmileGuide named Chanel. She was so kind and friendly. She made the process much better than I could have expected. I loved the organization of my appointment and the SDC box I will be receiving. The adorable take home goodie bag was also a nice touch and had a super cool whitening kit to get me started on my journey to a perfect smile! Thank you!

I do not think I will continue with purchasing my aligners with SmileDirectClub. That is how bad the first impression and customer experience has been with this company. I am certainly not smiling. Just taking part in the first few steps of this customer journey, I have had extreme difficulty conveying basic information, getting proper instructions, and using the functionality of the technology platforms that support this program. It's incredibly disappointing to see a company that has been conveyed as an easy-to-use alternative be realized by me as anything but easy.

Me and my partner came here for my 3D Smile Direct screening. We were assisted by Jake and another young man who -I'm assuming- was the secretary of the office. Very kind and happy individuals; thanks Smile Direct!

My smile guide was Sabrina and she was absolutely amazing. She was professional and friendly. She explained everything perfectly and was patient. She even took the time to get to know me. Wonderful customer service experience.

SmileDirectClub's 3D scanning office in Pittsburgh, PA was really nice! They provided straightforward and easy-to-understand directions to the location, the offices were clean and fresh, and the staff there, Ashley and Ambrosia, were friendly and easy to talk to. I will definitely be recommending SmileDirectClub to my friends and family! I cannot wait until I can show off my smile courtesy of this company!

I went to the Smile Club located in Columbus Ohio on W 5th Avenue. The consultant I met with answered all of my questions and was very personable and professional. She made me feel so much more comfortable with my decision to move forward with the Smile Direct process.

I do not know that I have an order number as it was not given to me. First, to be a little picky perhaps, the sign on the door said “we are closed” when clearly they were open. Apparently they are short-staffed due to Covid, but only to find this out after I waited about 30 minutes beyond my appointment time. The representatives were very nice, however and that is much appreciated. As many emails and texts I received prior to my appointment, I was excited.. but did not appreciate having to wait so long after my appointment time as I took off from work for an allowed amount of time for this particular appointment and drove almost 40 miles one way to this location for the scan that was supposed to be quick and simple. Overall the experience was pretty good, but then to find out cost and payment plans then be told not sure if they can fully help my bite, which is my foremost concern. Understandable if their services are limited but upfront information would be better.

Extremely disappointed to find out after I signed up for the $49 a month promotion that it would actually cost more than without the promotion. I feel this is false advertising and cancelled immediately. Will be telling everyone to avoid you.

Tatiyana and Aisha were awesome yesterday. Tatiyana made sure I understood everything and made me feel at ease with the process. Aisha was a pleasure to talk to. Can’t wait for my aligners so I can start the treatment plan. So excited!!!

I was so impressed by my visit to the Flatiron SmileShop. Every element of the experience was so thoughtfully curated-clean, high-tech, modern and almost glamourous. The team was beautiful, friendly and professional. Very compelling. The scan was quick and painless and very cool to see the image progressing on the monitor. Unfortunately I won't be going forward with SmileDirectClub for aligners, but the scanning experience was fantastic and I would recommend to people for whom SDC is a great fit!!!

Happy that I finally made this choice and am getting my teeth straightened like I’ve always wanted. The consultation was quick and easy! Had a good time with Ashleigh. She was well informed and I left feeling excited about my decision!

Had a wonderful experience with Gigi and Jose at Smile Direct Club! The space was very clean, Gigi was thorough, kind, and made sure to answer every question. I felt considered and I’m so excited to start! Overall 10/10 experience!

I accidentally ordered pay in full, for my aligners. The impression kit was easy, everything went smooth. I canceled the order not even 20 minutes after the mistaken payment method. And told them the problem. Apparently there was nothing that could be done except cancel the order and wait 2 TO 10 BUSINESS DAYS. So now my bank account is acquiring late fees until they give me my money back. So all in all I am receiving most likely $100 to $200 in fees if not more, because they simply couldn't just cancel the transaction. So I will definitely now not purchase aligners because of this huge problem. Huge waste of my money and time for nothing.

I liked not having to go into the dentist. And it worked. I read some articles where people said their retainers didn't fit. Because I had braces before, and if you don't wear your retainers, they get tight, so people don't push them in or pull, whatever they need to get the retainer on for it to start working so it will slide on. That might be something SmileDirect should tell people, because I didn't think mine would work either. But you just have to work them until they pop on. Usually, after that first day, they pop in and out. They are a little difficult, but they go in and out for those few hours.

The tech that handled my scan and consultation, Mercy, was amazing. She was extremely knowledgeable and her effervescent kept me smiling the entire visit. I wasn't too high on Smile Direct Club at first but after working with my I am definitely more optimistic. Give that young lady a raise, she deserves it!

From the moment I walked it I the SmileDirectClub Amber was so nice and welcoming. I felt very comfortable with her the entire visit. She was kind and professional and explained the program with expert clarity!

The two ladies that I met were very professional. The lady that took all of the pictures explained everything in advance, made me feel very comfortable and afterwards she told me it was her first time doing it. I was completely surprised. I have already called two of my friends.

I had an fast awesome experience at SmileDirectClub on 2055 Westheimer Rd, Suite 125, Houston, TX 77098. My SmileGuide was **. She had a great attitude and told me everything I needed to know about my journey with SmileDirectClub.

I went to get the free scanning of my teeth and my smile guide Kionna was phenomenal, she start the session by getting to know me and asking me questions to better my understanding of the whole process. During the whole session, I had a wonderful time and was sad it was over so quickly. 11/10 would recommend.

I have been in the customer service call center departments over 10yrs and I will say- this was one of the worst ones to deal with. The run around, lack of care, consistency and attitude these reps have is why I went to another company - Candid.

I understand the complexities of an open bite and knew there was a possibility that my open bite could not be fixed. However, the ending smile results barely changed the appearance of my teeth now which was disappointing. My dentist will likely have to use invisalign and monitor the bite with extra device attachments. Worth a try to do it through SDC for a much better rate.

I went to the Schaumburg, IL Location! I believe the girl’s name was Alejandra, and she was AMAZING! She was so kind and thorough, and was very helpful with all my questions! She is so deserving of everything good! Definitely worth the drive, considering I am almost an hour away!

Arrived early and took me right in- no waiting! Monica was very pleasant, very informative and very professional and proficient. She explained every procedure and answered all my questions. Everything was very clean and sanitized.

I was not expecting, & was VERY surprised/shocked, at the EXTREMELY HIGH PRESSURE sales tactics. I went in expecting to get all my questions answered and leave with the needed information to come home and share with my husband (we had planned to decide which payment route, etc, in which to go, & then to sign up & make the down-payment, possibly that same night, but no later than the next afternoon), all of which I made very clear to both of the ladies (who signed me in & the one who did my actual scan, at the same time, as both were in the room with me while checking in) & I was assured that a lot of people do that (especially when their spouses are unable to make the appointment with the ["potential"] patient or, as in my case, their spouse is also unreachable during the work day, DUE to work).

The team at Smile Shop was super friendly and helpful! I had to reschedule my appointment a few times and they were incredibly accommodating and understanding. During my appointment they were very professional and made sure I knew all the details about my next steps with Smile Club. Thanks again!

I finished in mid-December. It was at the sixth week that I noticed a big difference. Everything was excellent. I'm 100% satisfied. However, I'm very disappointed about the customer service. I had two issues, and there was no customer service. Suddenly, when they needed to charge me for the retainers, they appeared.

They have very thoughtfully designed a great process from beginning to end, to create a customer experience that is easy and delightful. Brand and experience is very consistent across all platforms. I’m not a customer yet, but I have confidence in them should I choose to sign up. Learned today of their lifetime guarantee - meaning, free align ERS should my teeth move again - which I Love and know is a great value…this being my 3rd round of braces :-) That’s a great feature in my book and will probably seal the deal. Love that whitening is included too. Shalom & the receptionists in Buckhead. Atlanta GA were all great.

I thought the appointment was great. I wish I had known that I was going to be called in my appointment 30 minutes late. I understand the office gets busy but communication would have been great. I also felt that there was a lot of pressure for me to commit immediately. It is a lot of money to spend at the drop of a hat and I think some people may not be ready to spend 2000$. Other than that, I thought it was a good experience.

Two years ago my dentist suggested that I did the brace because I complained that I just couldn’t clean my teeth completely even using electronic toothbrush. After two years pandemics, this time when I come back to the state to visit my daughter from France which I currently live now, my dentist again urged me to take action. He specifically recommended Invisalign this time, but the price he quoted to me just too high. Then I searched on the web and found the SmileDirectClub. I booked the appointment and was so glad I did. The experience I had was wonderful. It is super easy with the 3D scanner to get the image of the whole set of teeth. The two assistants who worked with me are also super friendly and professional.

SmileDirect cost a lot less than it would and everything was done over the phone or in the mail. I made my implants and then I brought them the Smile Stretcher they sent me. On Monday, Bruce helped me get pictures. I had to wear the aligners for five months. Now, I'm sleeping in my retainer, and I've been happy with my results.

When I went into The Smile Direct Office I was a little nervous. Then I met Monica and she was the sweetest person on earth. She made me feel so comfortable. Showing your teeth to people isn’t easy especially if it’s something you’re insecure about but Monica made it to where I forgot that I was even nervous. She talked to me the whole time and was so nice and funny!!! Thank you Monica for making my visit easy and fun!

He was very informative and personable. Bryce had an answer to every question and didn't beat around the bush. I love that he emphasized the Smile Guarantee! No other aligner company does this. I'm so excited to begin.

I went in to get my 3D scan and it was very easy and fast!! It was also painless and fun to watch! Miranda was so helpful, kind, sweet, and very knowledgeable about the subject matter. She was an amazing person to have my appointment with! She made me feel so comfortable and was very personable. She made the appointment fun!! Thank you Miranda!!

Was told I would receive $25 for allowing recording on my session in a way that insinuated it would be a Visa gift card but instead it was a $25 gift card for the Smile store on top of a purchase for $75. Also why is it the same price for correcting only the top set of teeth and both sets. I am still interested in getting Smile Direct but I need to have my bonded retainers removed.

My appointment went smoothly. The associate, Jamie, kept me informed of what he was doing, did a great job, and was conscientious and thorough and always pleasant. He explained everything clearly and professionally.

Called local number several times the day of my appointment but no answer then called the 800 number and was given the wrong information on pricing and the time I had that the price would be good for. There was a big difference in both. Place was clean and the people very nice. Not sure I want to do this all by myself with no face to face follow ups since this is a 3 to 6 month journey to straighten my teeth. Plus costly.

Erin in Brookfield was very friendly, energetic, and informative. She took time to get to know me and understand what was important to me. She was knowledgeable and walked me through everything.

Both the woman who was working the front (didn't catch her name) and Terrance were friendly and helpful. They handled all my needs in a respectful and timely manner. Answered all of my questions regarding the process.

Jeremiah took care of my wife. He was kind and thorough with his explanation. Made sure we understood the process. He took the 3D scan and sent it off to get it assessed by a doctor. We'll be notified within 3 days. Very pleasant experience.

I wanted to make my teeth a little more even. SmileDirect just scanned it around and made a digital mold then they sent me the dentures in the mail. I had 10 sets and a retainer now and I wore them over the course of 10 weeks. The first set was painful and a little uncomfortable. But I like the results.

We needed to do another round after our initial treatment plan did not give us the results we were hoping for. Fine, however we had to do 3 impression kits, all of which took an incredibly long time to get a response about. We now have been accepted into production and have been waiting for OVER 4 weeks, despite the 3-4 week timeline given. It’s now been 4+ months since we finished our first round and teeth are still no better. It’s been a frustrating experience to hear from any representatives or get responses. We are incredibly disappointed in all of the timeline promises that were never met by SmileDirect.

Overall great experience. Roxy was very personable and did a great job educating me on the entire process. I would highly recommend anyone interested in straightening and brightening their teeth take the 30 minutes to invest in themselves.

From the moment I walked in the door the Smile Direct staff member was prompt to receive me back to the chair and friendly and courteous. During our meeting she was very informative about their services, set my expectations realistically and answered all of my questions. She informed me that I would be getting all of my repositioning retainers at once for every week so there is never waiting for the next step. I’m look forward to receiving them and am excited about my impending new & improved bright, straight smile.

My appointment was at 11a - 1135, I was pulling into my neighborhood (and I live 17m away from the shop). Needless to say it was the quickest appointment of my life lol, but also the most thorough. The atmosphere was welcoming. Sophia made sure all my questions were answered and I’m just super excited to start my smile journey!

I was very pleased with the service provided by Karen ** of the King of Prussia, PA office. She was personable, professional, and sensitive to my request for an improved smile. I will gladly refer any friends to your services.

I had a couple of other friends that used Invisalign. I started looking into it and had a little bit of sticker shock because I didn't have a very severe issue. I just didn't feel good about spending that much money on it. I looked around at some more affordable options and heard some good things from people about SmileDirect. I did some research and then I gave it a try. I did the nighttime plan where I could wear it when I'm asleep and it works really well. It resolved the issues that I had and it really straightened my teeth. I've been wearing my retainers and everything seems to be fine. The instructions are understandable and it's easy to do. The customer service did a few check-ins and I always had a nice experience.

The staff were friendly and knowledgeable. Walked me through the whole process. The scan itself was fast and not too invasive. Got to see a model of my teeth right away. Can't wait to receive my aligners.

It was nice that SmileDirect got a virtual check-in as I didn't want to go into a doctor's office every month to get adjusted. I'm very happy with the results. The people around me have noticed the improvement and I have received several compliments on my smile recently.

Very informative and approachable about everything referring to Smile Direct Club. I really appreciate her time and how she broke down all of the tools, the equipment and the utilization of the teeth whitening.

I wanted to close the small gap in my two front teeth. SmileDirect was the easiest thing to get and I've had my retainer from them since October. This process would be great for somebody that had teeth that were a little bit worse than just a gap because it's one price for everybody. I could have gone a cheaper route. Also, the retainers are a little flimsy and could probably be made out of better and thicker material. If I take my retainer out for 30 minutes to eat, I can already feel my gap shifting. Overall, Smiledirect has been good and I would recommend them to other people. It's better compared to Invisalign where you don't know what price you're gonna get.

I was told my bag of goodies included an infrared light tooth contraption but it did not. I did not check the bag before I left as I was in a hurry to get to another appointment since my Smile direct appointment took over an hour and a half between appointments running behind to issues taking pictures of my teeth. Can you send me the infrared device?

We had a fantastic experience at Smile direct club in Towson. The place was clean and beautiful. Everyone was extremely friendly and happy to be there. My daughter and I had a great experience. We came in to straighten my 14-year-old daughter's teeth just a little bit. We are so excited to try the product and so far it has been a phenomenal experience!!

Efficient, fast and accurate. streamline and transparant. It's a very professional business model!! Best of all there was no egomaniac orthodontist antics and no snooty receptionist!! This place was terrific and my technician: Pearl was outstanding.

The entire experience from soup to nuts was easy and stress-free. The staff at the San Jose Smile Direct office were all very friendly, professional and knowledgeable. Most importantly, they all seemed to really enjoy that they do which reflected in their positivity. Overall, I'm very pleased with the step-by-step process and my purchase. Thanks again!

I've been super excited about my aligner experience, but am frustrated now. I was told during my consult appointment that I could sign up for nighttime aligners. I did. I received many, many emails and texts confirming and pumping me up about my order, and not one indicated that I would not get nighttime aligners. They indicated that the whole process would take 4 months because not much movement is needed.

I had a wonderful experience during my appointment! Everyone was so friendly and very knowledgeable as well as helpful! Xena and Claudia were working with me and they made me feel very welcome and appreciated. They also made sure I felt comfortable and had all the information I needed. I am very happy and excited about starting my Smile Direct alignment.

SmileDirect had a better price and was one of the better options. The process was very smooth and they kept checking in. The virtual calls were very convenient and smooth. You don't have to go in person. They send you the mold and take your measurements in the beginning with the different other molds. You know how they are going and you can just contact them. It was a very simple process. The quality and costs were as good as could be too. I had their all-nighters for eight months and they definitely did what they needed to do. There are still a couple of teeth that aren't exactly where I want them to be but it's better than what I started off with.

It was nice to meet with Sarah, she was thorough with information, and communicated all her movements while scanning. All in all, she, And Alberto, gave a stress free environment and I left feeling more confident to follow through. Thank you guys!!

Robyn was amazing! She knew so much and was very insightful. She answered all of our questions and made me feel comfortable with moving forward! I would definitely be recommending her and SmileDirect!

We loved Bryce and everyone involved in the process, from scheduling to completion it was all quick and easy. Thorough visit with time for questions to be answered. Loved the perks like the Visa card and whitening! Can’t wait to see my daughters smile become even more beautiful!

Since the moment I walked in the doors I felt very appreciated and that the employees wanted me there and wanted to help all their customers with top notch customer service. The front desk gentleman was very friendly and welcoming. Rainy helped me with my appointment and she is absolutely wonderful, she is one of the nicest and most professional people I have ever met. She was always asking me if I had any questions and made sure I wasn’t uncomfortable during the scans. I really appreciated Rainy and had a really great experience at Smile Direct Club. I left my appointment feeling really excited for my new smile and happy with all the promotions I got from online and also how warm, caring and professional Rainy and the rest of the staff are!

I wanted my teeth straightened and it was cheaper to go through SmileDirectClub than to an orthodontist. The process took four months and I'm done with it now. It was a very easy process. It worked and the cost was good. I'm very happy with my smile.

David and Nikki were very warm and welcoming. They were professional, answered my questions with ease, and very personable. The Smile Direct Club facility was clean and comfortable. I am very excited for my aligners and am recommending them to friends and family.

I took my son to get a 3D scan for possible aligners. Monika helped us. She was very knowledgeable and helpful. She made my son feel comfortable about getting the scan and answered all of our questions.

I would have rated 5 stars if the fact that the Smile shop I visited had no branding on the building been communicated to me. However, the location manager attended to me personally and was able to keep my appointment.

The moment I walked inside the staff was very nice and professional and the whole process was simple and easy. I would definitely recommend Smile Direct Club to everyone and anyone not to mention they are cheaper than most other places and they guarantee your smile for life.

Hakeem at Smile Direct in Jacksonville was wonderful! He made the scanning process very comfortable and he was great at explaining how the club works. He went out of his way to get to know me and understand that what I was looking for and address my concerns and questions.

I had gone to a local orthodontist, gotten the consultation and it was gonna be $4,000 or $5,000. I looked into Invisalign and it was around the same price. SmileDirectClub being 1,895 was the biggest thing. I opted to go into one of their shops instead of doing everything at home. Once I got that done, everything was smooth.

The in-person office scan was great but it took months to get my scan results, after emailing customer service to follow up multiple times. I went in for my scan on 10/30 and did not receive my scan results until 12/24 - almost 2 months later. I followed up multiple times and would receive generic responses saying they were looking into my case, but customer service would just go silent again. This has ultimately deterred me from trusting SDC to help with my smile journey. Overall, the process ended up being more frustrating than easy as they advertise.

Tina and Ash were awesome! Very professional and personable. I enjoyed the straightforwardness of the visit and how simple it was to get the aligners. I like the no fuss visit. They answered all my questions and kept the whole process simple. Thank you!

First off, I was about 15 mins early for my appointment, and a young ** lady, who so happened to be expecting her first child took care of me right away. She was very sociable and we had a great conversation about children while she was setting me up for my imaging. The manager Jose was also very pleasant and assisted with imaging, as well. They both made sure I was comfortable, Jose made sure I didn't forget to take my lip gloss and whitening kit. All in all, it was a great experience. Thank you, Nelson M.

Everyone there was very professional and knew what they were doing. The room was clean and neat. I felt very comfortable there and the team did their best to make me feel at home! Definitely recommend everyone come here to experience it!

Ordered my kit and it arrived quickly. I sent it over and was advised that I would have to do another impression. Second kit I sent was approved. Although I never received my free whitening kit as I was promised during the promotion y'all were having.

I had the Best, comforting experience with the employees at SmileDirect. I'm usually. Nervous at the dentist's office. I highly recommend their service. I'm looking forward to feeling confident again when I smile.

Smile Direct contacted me in response to this review. I was ultimately refunded the better part of my money. Appreciate them making things right, in the end.

Uli was amazing. Hardly had any questions after he was done. I was in and out in a timely manner and was very impressed with my experience. Can’t wait for them to arrive so I can get started! Thanks again.

The appointment went really quick. My smile guide was Ashley and she explained everything really well and answered all of the questions I had. The staff was also very friendly and made me feel comfortable. Would definitely recommend this location!

My intake person Brenika at the Buckhead location, was so nice and knowledgeable. She explained things in ways I understood without me having to ask questions. I’m really looking forward to start this journey with you all!! Cheers to the New Year and to a better smile.

Staff was very friendly. Facility was clean. Everything went exceptionally well. Check in went smooth and the 3D scan didn’t take long at all. I was able to take photos of my impressions once we completed. Will recommend to friends and family.

I went for a consultation with Cameron and Carly in Albany, NY and they were both fantastic, extremely professional, thorough, knowledgeable, and were very helpful in reviewing my options and potential treatment plan. The office space was impeccable and I am strongly considering moving forward in the process. Thank you, Cameron and Carly, for such a positive experience! I would recommend to anyone looking to embark on their smile journey!

Updated on 12/28/2021: Smile Direct responded to my Consumer Affairs review stating that they tried contacting me but I have no missed calls or messages. I know they have my information so why lie and state you tried to contact me. Bad business.

Unprofessional office. Took my daughters scan, gave card info, never heard anything. Reviewed my statement. Never was charged. My daughter has been waiting over 6 weeks. No communication. Very upsetting.

I tried Smile Direct club 2 years ago and was very happy with the results. About 90 days ago I reached out to buy 3 extra retainers. They said they did not have my impressions anymore, and that I had to do them again. So I did. The rep said since it was probably some minor adjustments, it could be included. That was nice to hear! It did take about a month to and a few follow up calls to get some results. Yesterday, I get a link to a new plan with some minor adjustments and a request for $1,900. Not very impressed. I will go elsewhere to have retainers fitted for me.

The aligners that I purchased did not fit and actually caused some temporary gum swelling and irritation. I contacted the company requesting a refund and cancellation. It did take a few days to get any assistance (the week prior to Christmas holidays) and I was very concerned as I'd read so many negative reviews others had had with refunds. That being said, I became a bit irritable and worried when sending my requests. Anna and Elizabeth, however, both responded without any type of negative attitude towards my emails, staying both cordial and professional and they also did what needed to be done for me to receive a refund after verifying receipt of the aligners back in their warehouse. I'm very relieved and hope others have positive results, too, if they need to cancel their purchase within the thirty day guarantee period.

Megan did such a great job walking me through the process. She explained everything thoroughly and clearly and made sure I was well-informed the entire time. The entire staff on site were kind and welcoming.

I received my kit and everything was clearly marked and explained. My top aligners did not fit properly, but I was not overly concerned because my top teeth are straight. I had a conversation with the dental team and they wanted to make a change to the bottom aligners to make sure my bite would be okay!

Madelyn did an excellent job taking accurate scans of my daughter's teeth in preparation for creating the aligners. We are thankful for the professionalism and the fact that the process only took 20 minutes.

The customer service was FANTASTIC! I drove 3 hours (closest smile shop) and I’m so glad I did! I just left my appointment and can’t wait to get my scan results!! All the gals were SO helpful, especially Selam!

I am still in the middle of my treatment with the aligners. Without exception, everyone I have spoken to at Smile Direct has been so friendly, professional, patient, and helpful. I needed some extra aligners for a better fit and there was no hesitation whatsoever in making a correction to accommodate my concerns. I recommend Smile Direct.

I was sent an email by Arron S, enrollment specialist, who couldn't reach me and would call back. Finally, I called and got him on the phone. Explained that my lower teeth are too complex for Smile Direct whose business is to fix teeth. I ask for my order to be canceled. Just wasted my time.

This was an easy painless experience. I was checked in and done with my exam in less than 30 minutes. Imoni was AWESOME. Very personable and relatable. I appreciate having her administer my exam. She walked me through everything we did today, throughout my time using the liners and afterwards! I couldn't have met a better professional. She represents your brand amazingly.

I was pleased when I completed my regimen with Smile Direct Club. My teeth weren't perfect but so much better than they had been! I just noticed that my retainers did not fit exactly right so I reached out to see if SDC would let me purchase a teeth impression kit so that they could make me new retainers that fit my teeth better. Well, long story short, they said I qualified for an extended plan to get a better result - at no charge!! I have completed the last round of aligners and I'm so happy with the new results!

Communication has been very difficult and frustrating. It started before Thanksgiving and I was about to start my final set (#12) of aligners. I asked if impressions were needed to order retainers, and if further adjustments may be necessary. Due to a combination of poor communication, travel delays, delays with the mail, and missing or bad impressions, it has been 30 days and I still don't know the status if I need more aligners or to order retainers.

I met with Amy in the Lancaster office and I had a lot of questions. She seemed to answer them all completely but was noticeably irritated with my discomfort with giving my credit card before knowing what I was getting exactly and how my smile would look. I also had no idea that I wouldn't be able to discuss the image or the video with an orthodontist. I wanted to be able to understand the correction and how much or how little could be corrected which Amy could not answer. I gave my credit card in the office but after talking with my husband and scheduling another appointment with a local orthodontist I asked to remove my credit card until I could see the correction or know how much or how little could be corrected. She was irritated and every time I called after she removed my card she did not answer her phone or the phone of the office. I have been trying to call for 2 days and have not gotten one person to answer the phone.

My experience with Smile Direct has been great. I started with a very friendly person who took the scan of my teeth at the smile shop. She answered all of my questions and make signing up very easy. The actual clear aligners are simple to use and did a great job straightening my teeth. I would recommend Smile Direct to family and friends and anyone else who wants to improve their smile!

Jammie in the Nashville location was our Smile guide today. She was great from the time we entered the office through the entire appointment. She took her time explaining every detail of what we should expect going forward. Great experience! I’m

The team & associates were great but issue with my smile hasn’t be resolved after the 2nd go round. Eye tooth still not in place, tooth next to it is not straight and the gap created in the middle of my bottom front teeth is still there. I have been wearing my last retainer set still for 18 hrs + per day.

I received an excellent service at the Denver (LoDo) office. David was friendly, professional, and extremely informative on the whole process. He explained everything from start to finish, which made me feel comfortable and excited about the procedure. I appreciated their transparency.

I was a little leery at first as I've been told my bottom teeth were too crooked to fix with this type of straightening. Smile Direct proved them all wrong and at a great price! I would definitely recommend them to anyone wanting a beautiful smile.

The impression kit arrived quickly and was received and review quickly as well. However, the trays very uncomfortable. There should be a different design for top and bottom. This caused me to have poorly done upper impressions (one of my teeth pushed against part of the tray and you could see tray through it). The impression was still approved and not addressed which worries me a little bit, but I'm hoping the upper set will still fit okay as it was.

I talked with Amie and Megan took my pictures. They were both very detailed with their explanations and made me feel very comfortable in conversation. Very welcoming and friendly! I would recommend to anyone!

Note: I share my customer service experiences only in exceptional cases. My experience was truly amazing! The staff were very helpful and professional, and the actual representative that was consulting me (her name is Ice) made my day. Ice was kind, caring, funny, and at the same time very professional and knowledgeable about all the nuances of my upcoming treatment. She made me feel comfortable sharing with her what I don’t like about my smile. Looking forward to my new smile in 2022! ☺️

It was such an easy and seamless process. Everyone was so nice and made me feel welcomed. From entering I felt at home and even through the whole process they made me feel safe and sound. I can’t wait to see the progress and I want to thank all of them very much for their kindness and support.

Ordering and using the impression kit went fine; initial expense was refunded in form of a gift card upon return of the kit as promised. However, be aware that this company only realigns the FRONT teeth; my premolars on one side are a major concern and their computerized demo of my 'new smile' did not move those teeth at all. I will not be ordering aligners from this company.

So far the process has been good. The trays in the impression kit I felt were a little small but overall super easy to use thus far. Looking forward to my impressions being reviewed and starting the plan.

Your automated system provides terrible customer service and is very focused on getting payment and not providing good service. The people were nice but everything is self service including checking my own insurance coverage.

This is the kind of place that feels so kind and welcoming. I was running behind for my appointment because of the parking and they were so kind and understanding. Shae made me feel welcome and asked about me and my goals but also was kind enough to chat about my day, etc. Shae is the best!!

In office experience was great, staff was friendly and helpful. However, it takes so long to receive new aligners once touch up images have been taken. I have now been waiting 6 weeks for my new aligners and still haven’t confirmation that they’re on Thursday way.

I received a very misleading email that claimed I could get smile direct for $49 a month with $250 down for 24 months. That was not the case when I went to my appointment. The lady said it was double that and for 60 months! That makes me not want to ever do business with SmileDirectClub.

Front teeth are not straight. I could use an adjustment. One of the bottom ones is seriously out of alignment as well. I realize I am older than most of your clients and I am generally satisfied, but I was hoping my two front teeth would be straighter.

Night gums are still sore in front of my mouth the gap has closed a little. When I leave the brace out for a day for you to relieve the soreness of my mouth then I have to put it back in and a sauna starts all over again. I still have one gap is still there. Not anticipate for it to close so it will always be a gap in my teeth. That’s not what I expect of the whole experience.

SmileDirect changed my life. It was the best decision of my life. However after treatment was over I feel like they don’t care anymore. Multiple orders were wrong, multiple delays. Everytime I called there was a different story or status of my order or account. The making and shipping time is RIDICULOUS. Multiple times they screwed up and “lost” my order causing a longer wait and ship time. This impacting my treatment and teeth. I would recommend SmileDirect but not so much anymore, as the customer service is never consistent. The time to make the retainers and ship them is inconvenient and excessive. Especially if your order has been messed up and you are waiting longer. I just feel like they don’t care now that my treatment is over and payment is made. But I’m stuck for life needing retainers now.

I’ve always lacked confidence in my smile and when I heard about Smile Direct Club I had to check it out. Consultations with orthodontists recommended to put me in braces for 2-3 years and Invisalign was too expensive. When I found out that in less than a year and a third of the cost later that my teeth would be straight I jumped at the opportunity. I have not been disappointed. My best friend of 20 years was amazed at the results and bragged for me. Thank you again and I will never have to be self conscious about my smile and in fact can smile bigger than ever.

I was expecting a long process that would take thirty plus minute, but instead it was less than 10 minutes. Once I saw the machine that takes the pictures, I thought it would hurt my mouth or take a long time to get the right pictures. The lady that helped me was very nice and very helpful. Overall it was a cool and unique experience.

Today I had my first visit at Smile Direct and it was an absolute pleasure. Melissa was the first to greet us and was super friendly and accommodating. Max then explained everything we needed to know about our treatment. He was very kind and helpful. He was able to clearly answer all of our questions and concerns while making us feel very comfortable. He played a large part in making our experience a positive one! Would definitely recommend to others!

During my appointment I was under the impression that I was there to see Before & After results of what my smile would look like and if I decided to go through with the process however I was not shown an after picture and I Also feel like I was pushed into Making a purchase right on the spot. The staff was very informative and answered all my questions however I had to state several times I was not interested In making an immediate purchase. After Not being clear the 1st time around A second worker came in to try to persuade me again. Great For sales but With the pressure of the employees I found it very frustrating make making a long term decision In just an hour.

I had a wonderful experience at Smile Direct Club in Towson from start to finish. The appointments were running a little behind, but the staff were still committed to providing an exceptional check in experience with regular updates about wait times and overall pleasant demeanors throughout the process. My scan appointment was conducted by Jessica who couldn't have been more kind, fun, thorough and knowledgeable. She put me completely at ease throughout the entire appointment; it was a joy working with such a bright professional! I would absolutely recommend Smile Direct Club Towson and staff member Jessica with no hesitation.

I had a great experience with Sophia. She was very informative and easygoing. There was no rush and she explained everything thoroughly. She is really great. I can't wait to get my aligners and start my journey. Thank you!!

Listen, if you can go with Invisalign or any other plans please do, I kept getting charged over and over again for the same month, and when I called they said they would help and did absolutely nothing. I ended up having to cancel my plan. I only wanted to go with them because they were cheaper but to be honest they do not appreciate their customers or care enough to follow back regarding customer complains and concerns. Just had a terrible experience overall.

Not sure if this whole experience is worth being constantly bombarded with emails. However, the impression it arrived quickly with directions that were easy to follow. The discount on the impression kit being a digital gift is a disappointment. Just mail out the discount or don’t offer it at all. Don’t make me open another email, redeem it through your website, type in my info all over again, just to get more emails thanking me for redeeming the gift and one more to actually give me the code.

One reason I selected Smile Direct was because you offer the “overnight” option of wearing the aligners but now I’m being told that option is NOT available to me. Very disappointed!!! During the whole process I was informed wearing the aligner just "overnight" was an option and my account was marked with that option. Then just before payment, I am told the "overnight" option is not available to me.

I would have given the experience 5 stars except the rude woman who greeted me. I drove over an hour to get there and arrived 30 minutes early. She didn't even ask my name and sent me away until closer to appointment time. Luckily the woman who did the scan was amazingly sweet and very knowledgeable.

SmileDirectClub's customer service is excellent. Unfortunately, I had a problem. The first aligners fit great up until week four, then I couldn't get the bottoms in. SmileDirectClub sent me new ones in a week, which was great. The second time it happened, I couldn't get the tops or the bottoms in after a couple of weeks, and it took three weeks to get new ones. SmileDirect told me just to wear the ones that I had in. They were so loose, they were falling out. But it took a long time to get those. So, I'm still wearing them. The bottom teeth are much better. The top ones still have a gap. I had a sore in my mouth. I called and SmileDirect told me not to wear them for a week. So, that put me back a week.

I ordered my impression kit on Black Friday. I was offered a $10 kit with a refund of the $10 on a visa. I was also offered a whitening kit and an electric toothbrush. Well, I received the kit which didn’t contain the supplies it was supposed to have. It took me several tries to finally have someone tell me to just use what I had. I did finally receive the $10 Visa, but nothing else. Where is my whitening kit and toothbrush?

I really enjoyed my appointment today. The office was very clean. I thought Nadine was extremely nice and she performed her job very well. I will definitely recommend this office to my friends and family members.

From my first contact reaching out to schedule an appointment, everyone was polite and helpful. I had to change my date and that was not an issue. The greeter was friendly, and took me right in, no waiting. The associate who did my scan fully explained the process, went over my options and answered all of my questions. I can't wait to receive my aligners!

Alicia was great! She was very friendly and answered all of my questions! The place was very clean and was Covid clean! The directions in my email brought me to the exact location! The website was very professional and was super easy to book an appointment!

Not only was the experience clear and upfront it was exciting as well. All my questions were answered and there was no hidden agenda or fees. It is the real thing! The ladies that helped me were exceptional, kind and helpful. Definitely recommend anyone who is thinking of getting their teeth straightened to go to Smile Direct Club!

Very clean and pleasant experience, the gal I worked with was nice & very easy going. Only complaint: clarification needs to be made about your $25 gift card. I was told that if I consented to being recorded, I’d get a $25 gift card. I don’t feel like it is the customer's job to assume that it is a in store only gift card, and along with that; you need to spend $50 or more to even use it. I would not have concerned if I was provided with the full info. Totally misrepresented and makes me question the rest of what I was told.

The girls Johana was super nice. I love the way that she explained to me. All was during the sessión. Not was bored at all. I really recommend to go and do your smile with them. The attention for the beginning of the was 5 stars.

I went in for my free 3D scan and it was a very pleasant experience. Miranda was great! She explained everything thoroughly and answered any and all questions I had. I am excited to start my journey!

Always with a smile and your attitude towards your work is on an entirely different level. I am incredibly pleased with the quality of customer service provided to me. Very good of you to stay on the line so patiently to help me with this walkthrough. Can't wait to see the results!

When I sent in my first pictures, they sent me an email saying it was the same impression kit that they were sending me. I did the impression kit and sent it in, and it was multiple weeks later before I got them. When I got them, they were much taller and not as comfortable as the first set. I've had to really work on them. I'm in my last set and I have five days left. I’m waiting on my retainer but have not heard anything.

Everything was fine until I was on my second to last set and I noticed my teeth need to be moved some more. I noticed it. Not once did you offer to check in with me. Ridiculous that the customer has to take it upon themselves to act like a dentist and reach out to you to make sure every is ok. I needed a touch up. I went to your SmileDirect store in Beverly Hills, and then get notified almost a month later that the pictures your representative took were not good. And now I'm on my last set trying to keep them salvaged before my new set gets in which is about another 3 to 4 weeks away.

My front tooth that was crooked pretty much straightened out with SmileDirect. I had a couple of problems with some aligners and went for another consultation. They sent me a whole new set and they fit better than the first set. SmileDirect did a good job and their customer service is good, too. They check up on you and ask you to check in.

I got my 3D scan of my teeth today and it was really fun and easy. The experience was quick and informative. I highly recommend checking out Smile Direct Club. They are really awesome people who are trying to make you smile better!!!

The greased thing was how fast I received the impression kit. I read emails about a provider reaching out in 3 days and 5 days later, still nothing. I would like to review the plan with a dental professional before purchasing. Also when I signed up, it mentioned I would receive a whitening kit and toothbrush free and yet to receive. When I reached out and asked why, they just mentioned that I have to buy the aligned first. That was not previously stated. Not great experience, not confident in your services.