SmileDirectClub Reviews

I thought the process of scanning and picture taking to gather accurate photos of my teeth was rather impressive and efficient. I liked the idea of receiving an entire kit with everything needed and no need to return for checkups. I was not impressed with pricing. I had braces for 2 years, a permanent retainer for many years after and was only needing minimal adjustments or straightening to my upper and lower set of teeth. I would be proceeding in purchasing the aligners if pricing was based off of how much adjusting needed to be done.

The 2 reps I dealt with were wonderful. Very personable. Katie was a joy to speak with and helped with all of my concerns. The rep who did my scan did a great job, and it was a much better scan than my initial scan.

I love working with SmileDirectClub. It's been a great experience. Everything pretty much got here on time just like they said it would. The teeth whitener is great. I love it. They did have a little bit of an issue where they sent me the wrong aligners but I called and they got it fixed for me in those times. I've recommended SmileDirectClub to three different people. It's been great for me.

We were extremely happy with our in person visit. Megan did an amazing job making us feel comfortable and answered all of our questions. I highly recommend in person 3D scanning if your child has issues with textures. There is no way we would have been able to do the at home molding.

I am so glad that I went in person to the Portland storefront. Christine was an amazing person to work with. She was kind and knowledgeable and able to talk about the service in detail while keeping the mood light and fun. She was excited to hear my story and the reason I want to get my teeth looking better and was eager to support me in that!

I am Recovering from an Invisalign mishap!! Looking forward to a Greater Smile.!! Haven't received the aligners yet and am "concerned" about the exhaustive amount of "contacts" from both SMILE Direct Club and SDC. Wondering if they are one and the same? Anywho. Do you and I'll do me...with a great SMILE!!

From scheduling the appointment through ordering the kit, this was a smooth, flawless process. All questions were answered and the staff is extremely friendly and knowledgeable. If the smile turns out as well as the rest of the process it will be perfect!

The staff was super nice in a genuine way. They explained the entire process and wasn’t pushy or persistent for me to make an immediate decision. The office was clean and very COVID friendly, and the tunes were a nice addition also.

I had a really hard time when I attempted to change my impression kit to a nearby appointment for a 3D visit. The representative was difficult to understand and multiple times reminded me I would lose my rebate if I switched over. I told him over and over I was afraid of messing the impressions up and preferred the appointment. Still he again reminded me of losing the rebate and hesitated to offer an appointment date and time.

I went in with the expectation that I may not be a candidate. My bottom teeth are crowded. My top don’t even bother me. I was clear with them that the bottom were my concern and I understood I may not be a candidate. The “smile expert” insured me that I would be and that “people have teeth way worse the me”. “We can help you.” I was so beyond happy. A few days later I receive a call I’m not a candidate. They can treat only my top teeth for the same price. I’ll just go to an orthodontist who is fair and honest. I would have been satisfied with a maybe not a lie. Why would I pay full cost and receive a partial service.

I followed the instructions carefully as this was a retake. I almost was unable to get the impressions out of my mouth. The instructions said to leave then in your mouth for 3 1/2 minutes. That is too long. Very unhappy. Still waiting on my aligners or some word about them.

Peyton at Cincinnati location was personable and sweet. She made me feel very welcomed as well as made my experience visiting the office nice. As far as the product helping my bite… my 3D scans are laughable. They’re identical to my smile now and I suppose I’m a part of the “2%- 4%” or so that Smile Direct Club can’t help. Appreciate the nice experience at the office, just wish there wasn’t a HUGE stress to get you to sign up before you even know what your 3D scan looks like.

It was cool how SmileDirect gave me a simulation of how my teeth could be in the aligners and it turned out how I expected it. I'm happy with them. The only discomfort I had was when every time I put on my new set. There was discomfort when I would take it off then put it back again. But I didn't have to wait a week for my mouth to get comfortable. The process was about six months and I wore the aligners most of the day.

The Eastvale location seems to be severely understaffed. I arrived at 2:35pm for my 2:30pm appointment and I was told I cannot be seen. I asked if I could stay until the next available slot at 3pm and be seen if someone else booked for that slot didn’t show up by 3:05pm. She then said that’s possible but also because she still has to go for her lunch break, it is not guaranteed. The girl at the front was being as courteous as possible but I do not understand why you would have these slots as available if you cannot accommodate clients. Please only allow booking for the staff available on site. I drove 30 minutes to get to this location just to almost drive back and not follow through with SmileDirect because I was 5 min late for my appointment.

Why can't you just refund the money to the same card that I used rather than giving me a Visa gift card? To be honest I am very disappointed with SmileDirect. First they said that I could use my Delta Dental insurance, and that this whole process was going to cost $495 with insurance. Then come to find out my insurance doesn't work with Smile Direct (even though Smile Direct knew what my insurance was). Then I paid full price and did the whole process and now have a significant large gap between my two front teeth. I have done impressions twice now and still there is no plan to fix my gap in my teeth. Everyone asks me what happened to my teeth!!!! Then I have done the impressions and get a gift card to reimburse me for Visa - not where the money was taken from. I am to say the least very disappointed and would not recommend this hot mess to anyone.

The lady who helped us get started was super nice and way nicer than my orthodontist ever was. They explained it all and made the process of setting up painless. Definitely recommend and I haven’t even started the actual journey!

Daniel was very good and nice, took very good pictures and was pleasantly adorable. I really enjoyed my visit. Will recommend others. Have a blessed evening. I’m glad you sent this. I have tbi lose things all the time.

Gina was very courteous, and professional. She was very thorough with her presentation. She answered all of my questions, which wasn’t a lot as a result of her being very thorough. My overall experience was fantastic.

I was greeted warmly and offered hand sanitizer & a new mask. Very good etiquette behavior overall and the agent who did my scan was amazing in every way. Knowledgeable, courteous, and reassuring. I was very pleased with my visit and overly excited for my future set.

Terrible, terrible, terrible company!!!! Firstly, they charged me full price for upper jaw aligners alone, because they couldn't help me with lower one. Then I had 3 fitting issues with upper jaw aligner. I developed headache and I became very uncomfortable trying out the products since they continuously couldn't get it right. Customer service people are very nice but it is impossible to reach to a manager or your dentist. I started to think these dentists are imaginary. They do not call you back like they say. They prolong conversations. They send you email that goes to spam mail days later. I was eligible for a full refund (asked to return within 30 days) and they returned $56 out of $450 I paid them. I returned intact box. I didn't even use lip balm or whitening kit. SD is by far in my top 3 worst companies I ever dealt with in my life.

The initial consultation appointment I found very helpful! I showed up an hour early & was seen at 2:30PM... It took awhile to complete. I'm hoping to work out a finance plan. The takeaway dental hygiene items were of good quality and very useful; however wish the ?uv? light apparatus for whitening has plug in not just adapter. THANKS.

I had started it in January and it should have ended in April but I couldn't fit in the last couple of aligner trays. I contacted them and they had me come in and I was sent another three months' set of trays, and then dead silence. I was wearing my final tray two weeks longer than I should have before I realized I haven't heard anything. It seemed like this should be done by now. But then, I looked at my box and there weren't any more trays.

Alicia and Amber were so amazing! They were very detailed with explaining the process and were so welcoming and comforting. I definitely felt at home! Not to mention they give us a cute little bag with a few goodies for coming to the visit. 10 Star, WHITE GLOVE service. I’d highly recommend going to see these beautiful young ladies for your first visit!

BUYER BEWARE! I used Smile Direct Aligners to try and correct a crooked tooth on my lower front teeth and to straighten my overall smile. My first set of aligners came and I was very happy with the ease and limited contact this service provides but just a few sets into my treatment that changed. The aligners are cheaply made and some sets fit well while others are jagged and dug into my gums making them painful and sore it got so bad that I went to change into my new set one day and they simply didn’t fit. I went back and they did a complimentary rescan and in a few weeks I got a new treatment plan with new aligners.

Tityana, the Service Tech is very knowledgeable and professional. Her patience and accommodating ways helped me handle the discomfort of the 3D imaging process. As a result, I will be recommending Smile Direct for my daughter.

I am so grateful to have had the pleasure of being attended to by Andrea. She was warm, energetic, fun, knowledgeable. She explained everything that was going to happen in the consult, process of approval, doctors, product deliver, care and after care. She was simply amazing. That’s great customer service.

The tech took down my insurance coverage and we signed that I would be paying $875 after insurance. And I was told the money wouldn't be taken out until I got my email with my new smile. I was charge $2,000 on Fri and I never approved to be charged, nor did I approve that amount to be charged. My house payment came out on Fri and this withdrawal caused us to be overdrawn.

The program was pretty simple and quick. The result is great. It helped a lot. Everything's straight and it gave me more confidence.

The process for the 3D scan was quick and representative answered all my questions. The only reason I did not give 5 stars is that I was told I would have my results in 72 hours. It has been 6 days and I still have not heard from anyone.

I can't speak for the aligners yet since I haven't received them but I was really disappointed when I saw that the credit card I used to purchase the impression kit was used to charge the aligners. I very clearly wrote down my care credit number on the placard with the impression kit. When I called, I was told there was an error with the care credit transaction. Instead of someone calling me to clarify, I was charged $1,950 on a credit card that has a high interest rate. I choose care credit because of their grace period with interest. I had to call 3X to finally get someone to reverse the charges on the credit card and re-attempt the care credit. In the end, everything worked out. However, it was inconvenient. A quick phone call to confirm details before charging a card that was not meant to be charged would have been appreciated. Thank you for hearing me out.

This was painless and easy to understand. Angelica checked us in, explained the process & payment (in full or monthly payments). Crystal did the scans of my teeth and was thorough and very eager to answer our questions and explaining what to expect. If I had known that this would be so easy, I would have done this months ago.., Maybe even years. Fantastic, pleasant experience by the workers and the storefront technology. Bravo!

Everyone gave a warm welcome the second we walked through the doors! Mercy not only got to know me, but made the experience enjoyable and painless. She answered all questions and explained the process flawlessly. I can’t wait to start the road to my perfect smile!!

The process was smooth and easy and the price was right. It was kind of awkward getting used to having the pieces of plastic in your mouth. The lower piece and the upper piece had a little ridge on them. But I got used to it after a while and I am impressed with my results. My teeth are a lot straighter now. I'm anxious to see what my X-rays look like at my next dental appointment because they were pretty scary looking before.

I have no complaints. The rep I met with was professional, knowledgeable, and friendly. I look forward to the next step. If all goes as planned I will definitely recommend some people that would benefit from Smile Direct Club.

I was unsure if I was going to be using this service. After my consultation and scan appointment with Roxy at the Camelback Road location I was sure I wanted to use this service! She was so friendly and caring and really got to know me and how this would help change my life. She is an amazing person and she needs a raise!

Went to the Smile shop after getting a message that my at home impressions weren't the greatest. So happy I went into the shop. I was in and out very quickly, the staff were super nice and professional and the area was clean. Everyone wore masks and gloves and the equipment was sanitized after use.

Going with SmileDirectClub was a far more cost effective approach than Invisalign. There were also lots of testimonials that said it worked for other people, so I was willing to give it a try. I did the six-month program in six months as designed and it was easy to stick to the routine. I also didn't have any trouble wearing the aligners. I had a little bit of aching in the beginning when I would put in a new set of aligners because of the amount of movement that was taking place in the first day or two. But it was very minor and not enough that I ever took any ibuprofen to alleviate. I'm also very happy with the results. My upper teeth are perfect and my lower teeth are uneven because of the shape of the teeth. But the alignment is very good as well.

Had to have adjustments made after finishing my aligners and you tried to ship me new aligners without showing me first. And then I contacted support because I never heard back and the smile plan was horrible!! I am now waiting for another revision but again haven’t heard anything. I went to the clinic on Nov 4 for new impressions and told the lady exactly what I wanted fixed. Still waiting for a proper smile plan following my instructions.

They wanted me to make a decision on the spot and give them credit card information, before we even found out if we were eligible for the service. They didn't want us to get a second opinion or consider other options and when I said I wasn't going to provide my credit card the girl helping us blamed me for not reading the information ahead of time and became very snippy and rude. They market the appointment as a free consultation and scan, but expect you to decide on the spot and give them credit info. Very back door and unprofessional approach. They also send tons of spam emails and called me 3x at work to confirm the appointment.

I went to the Smile shop today to get my 3D scan and sign up for the Smile Direct program. The technology is amazing and made this an easy process. I enjoyed talking to Rainy and David and they really seemed to care about me and what I wanted to change about my smile. The staff was very personable and friendly and fun! I’m excited to receive my box in the next few weeks!

I had a fantastic experience at SmileDirect! The workers were some of the kindest, most friendly people I’ve ever met and everything was explained to me very clearly with no pressure or manipulation in the slightest. Nothing but great things to say about my experience!

My visit was very quick and efficient. I had questions that she answered very well and was able to let me know what she could not answer. The only thing I did not get was my whitening pens. Overall the visit was great. I’m sorry I don’t remember her name.

My experience was out of this world. The customer service was more than I could have asked for. From the moment I walked in Carly greeted me with the biggest smile from behind her mask and made sure I was extremely comfortable until Celine was ready for me. Celine answered any questions I had as well as ensuring that I had an exceptional experience. The process was smooth and quick. I’m even more excited to start my journey to a better smile. THANK YOU!!!

Imani and Brittany were excellent. The customer service was excellent as well as knowledge of the service and process of how the whole Smile Direct system works. I was very impressed. They made me feel comfortable and eager about my decision to try this. Thank you.

I bought aligners and retainers a while ago but I haven't started using them. I made the mold for my teeth two times. So that it could be perfect. I want my teeth to be perfect that's why I bought this. That's why I paid extra for the retainer.

The people there were so nice. I love how they treated me with respect. They made sure I knew what to do when I get at home check ups and how to send them in. They made sure to basically show me everything I needed to know about the box. They also shared their experience with me and showed me their before and after pictures of their teeth. If I could rate it a 1-10 I would give them a Beyond my scale.

This experience was okay until the end. I paid for retainers that do not fit. I contacted SmileDirect and was told I needed to submit a new impression kit which I did. I never heard anything back after 2 weeks. I called back and there was no update. I was told I had to wait another 3 to 5 days because they would send out another email. So now it's over a month I have no retainers and guess what? I am still waiting with no response from anyone from smile direct. I just want my money back, calling this place is a waste of time. No one has anyone updates on my retainers.

I felt very confident going in to the consult, staff was so friendly and very informative. I left feeling super confident and excited to start my journey.

I initially got SmileDirectClub to correct my underbite, when I first came and in my consultation I explained this, it should be told from the start to consumers that the aligners are not designed to correct bite issues, instead of taking people's money. I was lied to and that is very unethical. I paid out of pocket for this in full, and found out later that the aligners only correct spacing, straightening, or crowding. Just an FYI.

I was told that my credit card was needed to put my plan together but I would not be billed, which was a flat out lie. Smile Guide Tanya from the Houston - Upper Kirby SmileShop is a liar and engages in fraudulent business practices.

I'm perfectly happy with everything even though I had a couple of trays that were really hard to get in. I followed up with the support line and they were great. It worked great too.

I went in today for a 3D image and to see if I need aligners. Rebecca was very helpful and kind. I loved her enthusiasm, she made the whole process easy and comfortable. I loved how she was able to answer all my questions and make jokes throughout the process. If everyone there is like her I would definitely recommend!

My experience at the Smile Direct Club office was great!! Staff was so kind and welcoming. Nastaja was the lady helping me to achieve my new smile. She was enthusiastic, extremely helpful, answered all my questions and was so kind. 10/10 experience.

Nastasja made my visit to SmileDirect informative, comfortable, and productive. She expertly walked me through the full SD process, smoothly and with full explanations took images of my teeth, and capably answered questions I had. Excellent process, thank you, Nastasja!

The customer service was great. When I walked in everyone was super nice. Joey gave great instructions on how all the items worked, what the plan was, and when I had questions he was able to answer them! :)

I had a great beginning experience with my smile shop visit for the first time. I ordered my aligners and I am looking forward to a more beautiful smile. My advisor was WZ and she made me feel comfortable with making this decision. I’m excited and I look forward to my new smile!

I was very pleased with the promptness of my appointments. I got there early like a half hour and they took me in because the first patient never showed. The exam went quickly. It was explained thoroughly and I was able to see what she was seeing which was nice.

I was very impressed with the entire process and the attention to detail at every stage. Quick, helpful, and effortless. I have decided not to pursue the endeavour for two reasons. First I am a candidate for a second bridge on the upper right teeth so prefer to wait and secondly because I think that if I choose to pursue treatment I would like access to a clinic and an actual Orthodontist. Thanks though.

I was attended to by Zina. She was professional, explained everything involved and who to get in touch with if I had any further questions. Pictures of my teeth were taken and I was able to also take pictures of my teeth. All in all I had a great experience and I would recommend it to my friends.

Cass was extremely personable and friendly. She made the entire experience a breeze! Her enthusiasm was contagious, I can't wait to get the process started once the liners arrive! Thanks Cass and Nikki.

The ladies at Smile Direct in New Orleans (Courtney & Aiesha T.) were so friendly & welcoming. When I had trouble locating the office, they were so helpful & even stayed late once I made it there. I highly recommend visiting their office in Nola! Thanks again ladies! Can’t wait to receive my aligners!

Getting started, the actual process and afterwards were very easy. I did it for 5 to 6 months. My smile now is so much better.

My daughter completed the process with SmileDirectClub and she loved it. We went with them because of a recommendation from a friend that had really good success. There was also the difference in price. And once we had the initial meeting, we were thrilled with the way that we were treated and followed up on every step of the way. My daughter was a binky child and her front teeth were protruding. We wanted to pull those in and align them better with the rest of her smile. It was important to her because she felt like it was noticeable and she wanted to improve her look. There was a slight discomfort for the first few hours of the new aligner, but the process was incredibly easy. She was able to maintain it and she did the whole thing by herself. She didn't need me at all and she's only 13.

I enjoyed my experience with Smile Direct and my smile guide, Claudia! She was very knowledgeable, professional, and so fun to chat with. She was able to answer all my questions. I left feeling confident about starting this process, I'm so excited!

I had a very pleasant experience getting my 3D scan. I had received a text with a link to a video and it explained what to expect. It did say we would receive a free whitening kit so I was disappointed they didn't offer an approved alternative to Irish customers.

1130 appointment. They stress that you have to be there within 10 minutes of the appointment. I arrived to a room with a gentleman waiting for his appointment. I arrived at 1120. He had been there for 20 minutes. No one signed him in yet. 1128 a lady came in to dump a ridiculous amount of soupy hand sanitizer on my hand, and my shorts. She informs the gentleman in front of me he will be another 15 minutes. I ask about my appointment, and she tells me they allowed some guy to come in at 1100 so it's pushing everyone back. So I'll also be about 15 minutes late. I tell her if it's going to be longer, I can go grab a bite to eat. She says she can reschedule me if I have an issue with waiting, but it shouldn't be past 1145.

I am a usually nervous person, but the personnel alleviated it immediately. Ms. ** was wonderful and gentle with my mouth. I know she was nervous but she was excellent and I would gladly go back and work with her again.

I went to location at 5000 Yonge at Toronto Ontario Canada. ** is the manager. I had ** for the appointment. He was very through and explained everything to me. He answered all my questions and made me very comfortable.

You advertise how quickly your product works but you fail to tell people it takes two months to receive the aligners. Your phone service and in person store associates lied to my face and told me to rest assured that my aligners were shipping that week across the span of multiple weeks. Recently, after over a month from my order date a phone associate told me it would be several more weeks. I had an career event deadline before which I was trying to straighten my teeth and you completely screwed me over and wasted my time. I had told friends I was doing it and they were going to also sign up but now I will tell everyone I know that you are a JOKE.

The 3D scanner was very professional, clean, had her mask on and gloves, changed out her gloves, cleaned the scanner cap on wand or tossed, explained my questions. I didn't ask if they take dental insurance. They didn't ask so I wait 5 days to see what the team dentist suggest for my teeth 30 minutes.

Very personable and seemed interested in my boyfriend and I’s hobbies like gaming, KPop and anime. Made the 3D scan much less nerve-wracking and calmed us down after taking an hour or so commute from SF proper and even ran a little late. Ran down everything that might be useful to me as I went along the process of receiving my box, payment options and even navigating through customer service.

Cari at your Jacksonville location provided me with excellent service. And even though I had my seventh month old she accommodated and helped me with my appointment the whole time and was very helpful and made me smile multiple times. 10/10.

Cas was amazing- so helpful, fun and answered all of my questions. The 3D scan was insane and definitely my favorite part. Navigating through the friend referral, treatment plan and payment was SUPER easy as well. Whitening my teeth with the sample as we speak! Can’t wait to start my smile journey.

I was referred from my sister who is currently in treatment having her teeth straightened. From the moment I walked in everyone was very friendly and welcoming. I signed in and was taken back shortly after, the place and the equipment was very clean. Gigi walked me through the whole process of the treatment, she was very thorough in explaining everything to me. She took the scans of my teeth and she made me feel comfortable throughout the entire thing. Everyone was very professional and charismatic, I would highly recommend coming to this location. Thank you Gigi and staff!

I had to go in for a touch up because my teeth weren’t shifting the way I wanted them to, and I went to the Towson location on 11/16/21. My smile guide was Mercy, and she was fantastic!! She was so welcoming and friendly, and my scan/consult was done in 15 minutes. Whole experience was great; definitely made up for dealing with 695 traffic lol.

Was promised a free electric toothbrush and 6 months of free teeth whitening after the appointment. Didn't get either. Now I do not trust any of the promises made by your company even though I am impressed by what you are offering and would have otherwise opted for the treatment.

I had an amazing experience! I can’t wait to get my liners. He was so thorough and explained everything. I would highly recommend! So friendly and I think this is exactly what I need for my confidence!

When SmileDirect called me, they told me about the value, what kind of treatment and how many months or weeks. My daughter has a perfect smile now. They fixed it for her. The results were so fast and better than braces. Because my son has braces and I saw the difference. For me, going through SmileDirect was better than going to the clinic.

Jennifer was very thorough and knowledgeable and explained everything at my appointment very well. I was very pleased with the service which was straightforward and was made to feel relaxed throughout my consultation.

The beginning was really good. The fitting was good. They were very friendly and nice. But at the end, I didn't get any follow-up on the results. The treatment ended and that was it. I just received my retainers and nobody triple-checked that everything was good or as expected. I'm happy with the results. But it'll be nice to have somebody confirm that everything looks the way it's supposed to look.

Tatiana was so awesome at her job and making me feel welcome, relaxed, and not embarrassed about my teeth. This is something I have wanted to do for a while. She was informative, upbeat, professional and caring every step of the way. I felt like I was at a spa not at a dental experience. Most importantly she took the extra care to notify me the flash was on before she snapped the pictures which for me is important as a person with migraine. One flash could equal a severe migraine due to light sensitivity. By that simple professional step that yo me is above and beyond service Tatiana!

From the moment I checked in to Smile Direct Club in Glastonbury, CT I felt comfortable. Sarah helped me sign in and was very sweet. Liz did my consultation and impressions and she was very friendly and super knowledgeable. She really knew what she was doing and had the answers to all my questions. It was a very refreshing experience all around, I would highly suggest getting a consultation if you’ve been thinking about it!! 10 stars!

We had an appointment tonight and usually don’t like to go events like this, however, our rep was informative and helpful and the product along with the price, compared to what normal braces cost, had us ready to sign up immediately. This was definitely not a waste of our time. Thank you.

My appointment was truly enjoyable. I am not a big fan of dental offices, but everyone at Smile Direct was so kind and welcoming that I felt at ease immediately. I could not have asked for a better experience.

Hi there. I loved looking at the potential smile I would be able to get by using the aligners. I wasn’t able to see any movement in the bottom teeth. I think the video might not have loaded. Once I can see what the entire smile would look like I would feel much better about moving forward.

Shea was welcoming and very professional; she was very enthusiastic about explaining the procedure. The consultation was eye opening and confirmed the excellent choice I had made. I'm looking forward to make this transformation!

My experience today was excellent! Your staff was short handed but we would never have known if they didn’t let us know when we walked up. They were prompt with everything but never rushed or made me feel rushed. Took time 3 times to ask me “what questions do I have” and when I said none the young man went over a few things many other people asked and sure enough I was so glad he did because I would have wondered in the next day or two! He was extremely clean and sanitary! He was very personable and professional at the same time. He didn’t get frustrated when I could manipulate the mouth piece correctly and showed me a couple of times without frustration. When he scanned my mouth he was gentle and quick. This young man has the BEST CUSTOMER SERVICE I'VE EXPERIENCED IN A VERY LONG TIME!

My daughter had to adjust the liners a few times so the clipping extra plastic wouldn’t hurt her gum. But the outcome was good.

A wonderful experience! Both Janet and Ashley were very professional and made me very comfortable talking about the whole procedure. Highly recommend the Honolulu office. You ladies are doing a awesome job!

We walked in and were met with an energetic, smiling receptionist. Used an IPad to fill out some paperwork and were escorted to the back to do the initial screening. Very nice young lady, no pressure to buy, sign up, or any dealing to get you in.

The pop-up experience was way better than going to a dentist or orthodontist! As soon as I found out there was a pop-up shop in my town I made sure to book an appointment. I have always been told by dentists and orthodontists that the state of my teeth is not good and would always be scared by the procedures, timelines, and prices I was told to expect. Walking in, Chanel was a great help and was very kind, and Rosie was amazing to talk to and guided me throughout the whole process. Overall, I’d describe the experience as very comfortable and uplifting.

I was welcomed by two people at the door. Kristian was the tech that handled my case and was very professional and kind. So grateful that she took her time to explain so much info in a short time, made it easier. Glad that my adult daughter was able to come in the office too, always helps when making a decision. I was so happy to learn that the imaging equipment did not give off radiation. I did Not like that I did not receive a receipt of some type showing the amount of money that I signed off for.

I had a great experience at Smile Direct Club - I am pleasantly surprised. Jake was very professional, able to answer my every question with transparency and made me feel comfortable and heard regarding my dental insecurities. I look forward to seeing my amazing smile in the mirror 6 months from now!

I was told it would take 72 hours for an update. I had to call twice for updates after that 72 hours. The last update I was told that I was only approved for one tray. No one reached out to discuss this or to explain my options. Very disappointed with the lack of communication. I still have not heard from anyone. I would not recommend you to my friends.

Was not fully satisfied with my experience. The wait time to get my touch up aligners is taking too long and I was hoping to be able to enjoy the holidays with a new smile that I loved but instead I am embarrassed by the new gap between my front teeth.

Met with Jennifer at the Aldgate branch. She was very professional, articulate, and friendly. She was also very patient with all of my questions and had an answer to every single one of them. I am very satisfied with my visit. The only reason why I gave 4 stars was because of the waiting time to be seen.

The whole process was completely professional and well communicated. The team was really nice; from checking in, to completing my mouth scan. I appreciate receiving emails and text messages explaining how to get to the hotel where SmileDirectClub was set up. Krista who did my scan was great; it was simple and easy. I would highly recommend SmileDirectClub!

Everything was easy when I got set up with SmileDirect. Everything went fine online. There was no hassle. SmileDirect has an option of doing the payment every month. So it's not like you gotta pay all one time. You could also change it and you don't have to go in the office to do all that. So far, everything is going okay. But sometimes I forget to put in my night aligners.

I was impressed with the professionalism and knowledge of the SmileDirectClub employees on site. I was also pleasantly surprised with how quickly my 3D plan was developed. I am a bit hesitant to move forward because of two little things— first the email I received about my appointment said that everything we touched would be sanitized, etc, but I was disappointed to see employees directing many people to use the same iPad at the entrance without washing their hands/using hand sanitizer.

I am dissatisfied with the limited pricing options. My teeth may not need the same amount of treatment as someone else yet the price remains the same. A customized price should come along with a customized treatment.

My son underwent general alignment for his front and bottom teeth and everything was good.

I enjoyed the experience and SmileDirectClub. The customer service was very friendly and my appointment was right on time. I didn't have to wait to explain everything very clearly and I understand the payment plan and one time payment that they explain to me clearly. I enjoyed the visit and I will return shortly to purchase.

We went to SmileDirectClub's mobile thing, and it was nice. They were clear explaining all the information, so my daughter felt comfortable with them. I'm also more than happy with the service we got. My daughter had braces, and when it was taken off, her teeth started to move apart again. As soon as she started to use SmileDirectClub's product, we saw a big difference. It was so easy to follow instructions that she did it, and we have amazing results. I would really recommend it.

Received a phone call 5 days after visiting for my initial exam stating my teeth were not suitable for the aligners. Funny thing is. When I had the consult the lady told me she has seen a lot worse and they were approved. Overall very dissatisfied... Pictures on Smile Direct show people with teeth much more crooked than mine.... My credit card was charged for the consultation. Now will be lucky to get my money back

I told you the issue I wanted fixed twice. The images don't even match my impressions and don't address the issue I need addressed. The front teeth are not the issue. It's the upper left side that needs to be pushed out.

The representative was very nice. She showed me a lot of stuff and a lot of details about it. I liked it, so I tried it. At first, I was iffy about the process, and I didn't like the third aligner. I called about it, and they said that I had to push it in the teeth. I forced it, and it was good after that. All in all, I had a good experience, and I'm very satisfied with what I got. I like my smile. Some people want to get braces, and I tell them about SmileDirectClub. I say, "You can just go for like five to six months with this."

Spoke to manager at SmileShop downtown Chicago. Explained my hsa doesn't start until Jan 1 2022. She said, "No problem, we will start your treatment now and you can pay in January." Lo and behold got a call today saying no treatment unless I pay first. I again explained I can't be billed until Jan 1 and had to cancel the aligners for both me and my son. Giant waste of time. Now I think SmileDirect is sketchy and don't trust them.

So far, I like SmileDirectClub. Everybody's been nice and everything worked well. However, I got a small gap back between two of my teeth, and that's the reason that I wanted to get it in the first place. I'm going back this afternoon to get scanned again and hopefully, get new retainers to fix that.

SmileDirectClub sent me the trays and the mold to do on my own. They gave me specific instructions for the upper and lower teeth, and it was extremely easy. It took less than 10 minutes then I mailed the mold back and I didn't even have to pay to ship it back. They then sent me a box with all my aligners in it, and each aligner packet was numbered 1 through 18. There were instructions on each bag that had the aligners, and it told me how many weeks to wear it and how long to wear each day. I had two choices. I could either do it within six months and wear my aligners 22 hours a day, only taking them out to eat or drink, or I could spread it out over 18 months and wear them two hours a day and then only at night.

I loved SmileDirect. They were great to work with and easily accommodating. It was easy to talk to a representative, and anytime I had a question or a problem, they quickly responded and took care of it. I would recommend them highly.

I researched online, then I contacted SmileDirectClub. They sent me my kit to do my own impressions, which was easy. It was funny doing them, but it worked out great. I sent them in, then they sent me my aligners. However, I asked for the nighttime aligners versus daytime, and they sent me the daytime ones. I called them up, said, "Hey guys, I'm supposed to have the nighttime," and they were so awesome. They replaced the aligners, no problem. I did the nighttime aligners, which was fantastic 'cause I didn't have to wear them during the day. In six months, it straightened up my teeth beautifully. I now have my retainers, and they contact me with promotions. It was a really great experience, and I was pleasantly surprised.

They said that I would get a virtual view of my son's teeth and how they can potentially look when treatment was done. I was supposed to get that 2-3 days after I took him to the office to get his 3D scan. It's been 2-3 weeks now and all they've done was charge me $250. They tell you that you have a 30 day money back guarantee yet they don't actually send you your aligners for about 30 days. So how's that fair? I took my son to an actual orthodontist to see what they had to say. The orthodontist told me my son wasn't a candidate for aligners because he has a cross bite that has to be corrected with a pallet expander and head gear... And here's smile direct club telling me he has a underbite, no an over bite and never mentioned a cross bite.. I wish they had an actual orthodontist look at my son's teeth personally.,. Looking at a digital image doesn't do anything..

I sent my impressions back over 3 weeks ago. Had to upload my photos three times before they finally said they received them and it’s been over a week and I’ve gotten no response as to when I will get my aligner touch ups. My last aligner broke and my retainers won’t fit my bottom teeth.

Went into an onsite location for a 3D scan on Saturday 10/30. I provided my credit card information which was to be charged $25 ONLY in the event that I was a no-show to the appointment. Before anything was done, I requested the associate confirm that I was not going to be billed for anything and I was not committing to SDC by taking the 3D scan. She confirmed that to be true. During the scan, I communicated that I did not want to proceed with SDC and instead consult with a third party orthodontist before proceeding with anything.

Only the top teeth were eligible for aligners, but they still would have been full price so I will not be purchasing them. The only way I knew that aligners would not work for the bottom though was through contacting customer service. The 3d smile plan didn't change for the bottom, but had I not noticed that and purchased them I would have been extremely disappointed because that wasn't spelled out anywhere. Otherwise, the process was smooth and quick and customer service was helpful and fast when questioning why the bottom teeth didn't change.

My evaluation with Erica was a very pleasant experience. Erica was very knowledgeable in the dental space and more specifically dental correction. I felt very comfortable making my decision to move forward when I walked outside

There was a SmileDirect office close to my daughter's house and I thought to try it. I also knew that it was less expensive than Invisalign. It worked out really well because I only went once. I got the aligners in the mail and they were working out. My teeth are almost perfect. But I'm still wearing the retainer at night. My top teeth looked pretty good, but the bottom teeth that had been aligned has been moving the last 20 years. Now, I don't like the smile on the bottom. I had braces for my top teeth when I was a little girl, and I remember going to the doctor every month and all the stuff you had to do for a couple of years. But the technology with SmileDirect is really so much better now. I didn't have a lot of fixing to do but the four months that it took was really good. I like the results.

I loved the look of my results. I just wish the my bottom front teeth were completely closed. No gap. And top teeth were closed more in the middle. If not… that’s okay. I can get my dentist to fix them. I won’t be able to pay the deposit until the 19th. Thanks so much!

I had braces as a teenager and what I needed was minor. I didn't have crazy misalignment or gaps that would require conventional braces. I just had some teeth that had moved back or moved forward and I wanted to line them up. I figured the best thing to do was something like SmileDirect. At the time, there was an in-store location not far from my house. I realized the whole process can be done from home and that is a great option. But for me, being new to this whole thing, I thought it was great that I had the option to go in person, talk to somebody and get the scanning done in person.

Every aspect of this experience was great. The people were polite, personable and approachable. They answered all my questions and were professional. The site was extremely clean and inviting. I would recommend to my friends and family.

I really enjoyed the appointment the whole time I was there for my 10:00 AM appointment, Shelby who was helping me and telling how the whole process works was very direct with everything to getting straight teeth, while taking pictures and showing certain parts of my teeth that need the most care getting ready for Invisaligners, and how payment and options would differ from each other to choosing the best option possible. I hope to be ready and see results when they send me information on how everything is going to be and form my teeth to a better structure!

My daughter loves SmileDirectClub and now she’s just using the retainer. So she’s finished with the process. Before, one of her two front teeth was overlapping but now, everything pretty much straightened out. Going through SmileDirectClub is cheaper and it was easier for me to do the monthly payments. If I would have had to pay it upfront, I wouldn't have been able to do it. SmileDirectClub also had good customer service. When there was some months where the aligners weren't fitting correctly, I would message them and within a couple of minutes, they would respond back. And now, my step daughter had sent in her impression kit to them she's going to do it, too.

More expensive than I thought to just straighten my top teeth. So probably not going to do it. The impressions kit was great and followed instructions and didn’t have to pay for mail and got reimbursed.

My 3D scan was actually in Mobile, AL and not New Orleans as shown on your email. Tech was very friendly and professional and explained the process very well. I am disappointed that you are unable to recommend a treatment plan for my lower teeth. I have previously worn braces without any issues and I hoped you would be able to help me get my teeth back into position.

A family member used SmileDirectClub and he said he had a great experience with them. So, I tried them as well since I had gaps on my teeth that I had to close and I am very pleased with the results. During the process, I had a couple rough aligners that were tough to get on and off, but I contacted them and they walked me through everything. They were very helpful every time I contacted them and everything was so easy.

The kit instructions were pretty cryptic, so I had to look for a video online to better understand how to do things (there's a reason they do this type of thing in an office). The most frustrating thing, however, was actually the rebate: they send it to you in the form of a "gift card" that is more like a credit card, and it doesn't combine with other forms of payment online. Essentially, you need to buy something that is exactly $18 or you don't get your full money back. I think there's definitely an easier way to give you your money back, even just sending it back directly to your bank.

Great experience at the Chandler office. Everyone was really nice and explained everything really well. My only issue is that my bright on light doesn’t work well. It flickers off and on! I am currently trying to get it replaced.

I love the idea of Smile Direct Club. It's easy, fast, and affordable. I don't need to leave my house, and I don't need to make numerous appointments with an orthodontist. And best of all, no braces! I am, however, disappointed with your service–especially, your pricing model. I made it clear from the beginning, I already had braces, and that I need to correct crowding on my lower front four teeth. My upper teeth are fine.

The first batch didn't fit my teeth so I had to go back in and the second batch was okay but then towards the end, it didn't fit again. I had to do the process all over again. And right now, I still have a few gaps and my teeth are not exactly where I want them to be but I'm happy with the outcome as of now. It's different and I like it.

The impression kit came within a couple days. Super easy to follow instructions. Put it in my mailbox and within a couple days they let me know they got them. They kept me updated on every step! The videos they sent me on how my son's teeth move and how they will look in 6 months was absolutely amazing! They even called me to see what I thought of the plan and set up the first payment. My son and I are really excited to get started!

The process with the retainers was simple. It took four months and I love the results. All I had to do is put on retainers and there was no pain when I put them back in.

Used a promo code upon making my scan reservation that said I would receive a free electronic toothbrush and whitening pens, didn’t receive either. I was told I would have my results and program activation email in 72 hours. It has been almost 2 weeks and now they are saying they will only do my top teeth. No photos or explanation. The scan itself went great with the in store rep- everything after leaving has been frustrating and disappointing.

I’ve always thought about straightening my teeth. It was brought up many times through the years by my dentists but has never been a super huge issue. Seeing myself constantly now on camera in this virtual world I see how much my bottom teeth do show. The gentlemen at the shop was super knowledgeable and helpful. The process was fast but not rushed as in you have time to ask questions. You are encouraged to. I found it to be a lot cheaper than going through the dentist. I plan to add money to my hsa and do this next year. The emails are a bitttt too much however it did get it on the top of my mind to book a scan on my day off.

I didn't want to give dissatisfied because initially I had a good experience until the end where my teeth did not shift properly and I had to request additional aligners. I did not get communications if my mold was approved for 2 months, I sent emails every other week, being told I had to wait 3-5 days each time for a response. Since then I have a cracked aligner and feel like my teeth have shifted. I still need my continued aligners. :(

Hi. So far it’s been ok. Lots of texts & emails which is sometimes confusing. When I went into the local Smile shop to have the 3D exam I was not given a whitening kit and was told to go online. I also received a text saying my visit was free and the gal there Stephanie called me afterwards for credit card information. I returned her call but she was unavailable. Other than that it’s been just fine, thanks. Melissa **.

I really loved the entire team. They were so funny and welcoming. Also very helpful especially the tech who took my scan. She was pretty funny. Would recommend the location downtown Orlando 10/10. Y’all the best.

We sent the aligner molds in, paid for them in full and received top aligners back in a few weeks (4). Top aligners only. We paid for top and bottom aligners. We were never told we “may” receive only top aligners because of their clinical diagnosis. We were never asked if we only wanted to move forward with top aligners only. They took our money and now we can’t get in touch with anyone. I contacted chat and they are not authorized to do anything. We will gladly send this unusued, incomplete box of aligners back to them for a full refund. After looking on several sites I found reviews that this happens often with SmileDirectClub. My advice? Find a location to go to, don’t work this online. A waste of time and money.

I had a good experience. The tech, Jacqueline, that was assisting me was very nice and we had a good conversation. She was very helpful in answering all my questions/concerns and the office was really pretty.

I decided to explore SmileDirect because it was a cheaper avenue than going through an orthodontist and I was very happy with my decision. The process was very easy to follow because it was clearly explained. The app was very helpful to have with guidance as well and the emails that they sent with reminders were really helpful to make sure that I stayed on track. I've finished my treatment and I'm very happy with my results.

I loved how quickly I received the impressions kit. My husband and I did it at the same time and mailed them back the very next day. I just don't like how long it takes to actually get the aligners. That is really my only complaint. It's been about 2 weeks now, and still have to wait another 4-5 weeks.

I wrote to you when I completed my molds regarding the injury I incurred. I have mandibular tori (as do 5-40% of individuals), and lost a lot of gums when doing my initial tooth molds. I requested a discount or for someone to contact me regarding the matter, but was ignored. I am gathering information from other individuals who have experienced the same thing when doing their impression kit. -A.

The process with SmileDirectClub was easy and really quick. My teeth are perfect now.

Hello, my braces stopped fitting my teeth in September, so I had my teeth rescanned on September 22. I’m still waiting on my new aligners. May I please have an update on when they will be delivered to me?

The results were great because my daughter is happy with her smile. I'm thinking about getting it myself because I have a small gap.

I like all the information. Very knowledgeable. I have a strong feeling Smile direct will give me the smile that I want. The consultant was very nice and compassionate and assured me that they will do their very best service.

I was so excited to receive my treatment but highly disappointed hearing my case was too complex, which doesn't seem right for 1 out of place tooth. I had already wasted money purchasing kits and travel sets before I was told I wouldn't be serviced. I will not recommend this company in the future!

Since going through them, I have a straighter smile and the process from start is quick. But I'm still going through the treatment.

The experience was overall very good, I got some great information. When it came to the end of the appt the lady was very pushy after I said numerous times that I needed to talk with my mom before making a decision. Was giving sales rep instead of dental assistant.

For my reorder of aligners your team dropped the ball. Two weeks went by with no communication. Not until I called for an update did things get updated which delayed getting aligners by another 2 weeks. No apology. Pretty disappointing.

As I got older, my teeth were starting to turn and get out of line a little bit so I got SmileDirect to get them back straight. The process is very easy and I'm glad I didn't have to go to an orthodontist or anything. I did everything at home, including making the impressions. It was nice getting all the liners at one time. Also, the customer service was very good during the experience. I had trouble with a couple of liners but they quickly addressed those. I have finished the plan and I like the results. It worked out well.

I didn't want braces because they hurt and can be pricey. I was trying to see if there were any companies that could be a little bit less expensive. I went with SmileDirect and my experience with them was good. When I would first put a new set of aligners, it would seem like there was a slight discomfort, but it was nothing painful. Being able to take them off and eat and not feeling the pain of a lot of pressure in my mouth was better than what I hear from people who have braces. Now, when I smile, you can see my straight teeth. I have recommended SmileDirect.

To start off, the kit was super exciting to dig into!! I've never done anything like it before so being able to go through the pamphlet provided and mix everything together was so fun and convenient!!

I'm not sure why, but for some reason the website kept erroring out every time I tried to upload the corresponding photos. Both in my phone and laptop. I had to call customer service 3 times over the course of a month to move along to the next step in the process. It was easy to email the photos and get them associated with my account, but I kept getting emails about submitting the photos. Finally got someone who seemed to understand that I didn't just need the photos associated with my account, but needed to manually move me along in the process. Once that happened, I was good to go. Support folks were very kind and helpful, but the process was frustrating.

Bisma was amazing in knowing and sharing the benefits of having Smile. She was very knowledgeable and very down to earth. I felt very comfortable and well briefed. I was confident in my decision to ultimately go with Smile Direct Club.

I went with SmileDirect to fix a slight misalignment. They sent me a three-dimensional image of what my teeth was like then with a progressive movement of the teeth. They sent me 12 mouthpieces that incrementally moved the teeth into position. I'm finished and my new smile is nice. It was pleasant experience.

I am very disappointed with the fact that I have been waiting 6 weeks since I sent my impressions in - TWICE - as well as photos and haven't received my touch up aligners. I have called 3 times to get the order processed and kept being told that they are reviewing the impressions and would get back to me. It has now been another 2 weeks and I still haven't heard from anyone. Had to call and wait to hear that they have finally processed my order. I have been wearing broken and ill fitting aligners for 3 months since my retainers don't fit and my teeth have shifted back to how they were before I started this journey 8 months ago. I now have to wear them for another 8 months before my dentist can help put in a retainer. I am very unsatisfied with the time and effort this has taken and no follow up from the company except to send me hundreds of texts to buy additional products I don't need.

Bianca was great in explaining the entire process and was able to scan my teeth and get me back to my day in a short period time. She explained the entire process from start to finish and was very pleasant in doing so.

Had to cancel my order as I was promised 3-4 weeks for aligners to come in, and it's been month and a half and nobody told me it will be late, and last time I asked it was no ETA I was told it's delayed to Delta, they didn't know how long it will be. The whole country is back to normal but they have an excuse - Delta, why not let the customer know what's going on and then I can decide if I want to wait that long. So disappointed. The office visit was very nice, but 24/7 online support were nice in the beginning, but I hate when companies lie to the customers.

My son really liked SmileDirect. He heard about them and decided to try them to close up his teeth back to where his braces were, and he liked them. I thought of doing it too. My teeth weren't bad, but they could be better. I started doing the whole system after he finished his and I'm about halfway through. I have 12 aligners and I am on number eight now. I can see already that my teeth are pretty close to where I want them to be. I'm very confident that, by the end, they'll be exactly where I want them to be. It's been a great experience and I would recommend SmileDirect.

Impression Kit arrived very quick with lots of reminders to get it sent back in. Directions with the kit were easy to follow, I liked doing things on my schedule with no doctor visits... Super convenient! Can't wait to get started!

My husband and I had a great experience at the Portland, OR SDC store with Suzette. She did a fantastic job of making us feel comfortable, explaining the procedure and letting us know what to expect going forward. She made it a very pleasant experience. We’re looking forward to seeing our plans. Thank you, Suzette!

I had a pleasant experience during my 3D scan. I made it clear to the rep that I want to see my treatment plan first before I decide to go through with treatment. As soon as I got my treatment plan emailed to me I was also charged $1950 without my consent. It was infuriating. Your company charged me after my explanation to the rep and without my consent. This negative experience makes me want to go to a competitor for a better experience, even though I had a pleasant experience at the 3D scan.

Not impressed with procedure. After ordering the retainers the person is left on their own. No follow- up to see how progress is happening with patient. Not very impressed. When a person is fitted with a brace on foot or leg or neck the doctor will want to see patient periodically to see progress of patient. With you after braces are ordered it's goodbye.

I was actually happy with how things were going in the beginning but when I finished and still needed adjustments I sent my impressions to you back in August and said they would be reviewed and I would be contacted in 3-5 business days. It’s now Mid October and every time I’ve tried to follow up I get the same generated message saying to allow 3-5 business days. Even an update would be fine with me but I have received no response, which is why I will be asking for a refund by November if I still get nothing.

My spouse is the one I created the account for and he has been using his final aligners for 2 months now. It is ridiculous that when you ask for an extension and you get a kit to take your impressions, if they aren't good I should be sent a new kit right away not have to go order one again. Not to mention, now I have to actually go order the new aligners, it should be automatic. Instead of giving people false hope and saying it'll be done in 6 months be realistic. Really dissatisfied. Only keeping with it because it already cost me the full price and I don't feel like starting over again.

The woman who worked with me was very kind and very thorough with her explanations. She worked with me to make sure I was comfortable throughout the process and that all of my questions were answered and my concerns addressed.

The associates who work out of Tulsa, OK are great! Super helpful and make the appt comfortable since it is awkward. I'm super pleased with the service I've gotten so far in my treatment virtually and locally.

Actual experience (9/29) on the 3D Scan was fine. However, during the appt. I provided information on which Credit Card I wanted the Balance ($875) to be billed to. The Card you had on file was billed instead. I have spoken with your Customer Service Reps on 10/4 & 10/12. On 10/4 informed him the incorrect card was billed, please Credit the account and then provided the correct card.

Paid for aligners on 8/25 and never received my order or a follow up call to discuss my order. Therefore, I cancelled it as of 10/12/2021. Not ethically sound to take a client’s money and not deliver the merchandise.

Hakeem and Cari were very professional and friendly. They both presented the company extremely well. Hakeem knows what he's doing. His technology skills, interpersonal skills, and overall presentation of what to expect were all on point. I'm so happy that I chose SmileDirect Club to align my daughter's teeth and make her feel happy about her smile!