SmileDirectClub Reviews

Dave and Katy were amazing. They made me feel very comfortable which is very hard for me when meeting new people especially when exposing my teeth. They were very personable and explained everything very well and straightforward.

SmileDirectClub was cheaper and they have a payment plan. They helped with my son's teeth a lot and I'm very happy. With SmileDirect, he has a straight, beautiful smile now. He's done but he has to buy a $100 retainer, and he's supposed to wear it so that his body gets used to the way his teeth are now and don't try to fix it.

Everything was very completely explained, very politely as well. I had no trouble understanding anything. Very happy with my experience, quick in and out as advertised. Very timely too. Would recommend to friends who may be thinking of having some work done themselves.

They are misleading with stating that you only pay $15 for the slingers and process which I thought sounded like a scam. It was so cheap. I truly wouldn’t have wasted my time if I knew once they did impressions and everything that they would slap on another 2200?!?! Wow. Crazy. I’ll just get in person results with Invisalign from my local orthodontist office for 2500.

This was a friendly and very professional consultation. Staff was knowledgeable and personable. They listened and answered all questions honestly. They made the experience exciting! The equipment was advanced and the imaging was amazing! We look forward to wonderful results!

I love SmileDirectClub. My son went through the program. He’s the third family member to do it. He did the program for 12 weeks. He's still using the retainers. I love them. He's a special needs kid. So with autistic kids, you never know how they will respond. I would recommend it to anyone who has special needs. SmileDirectClub should do a commercial with Will and myself. Because I didn't know how this would go because Will as a kid never liked going to the dentist. He needed to be anesthetized. They used to put him out before they even cleaned his teeth. So, he did really well.

Everyone was very kind. James was very thorough and explained the process very well. He was very kind to my daughter and included her in the conversation as well. They really worked with me and helped explain the process. I would definitely recommend their services. The office manager was very kind as well and went above and beyond for us.

I may be spelling this incorrectly and I apologize in advance but Zena? was awesome! So kind, excitable, and she walked me through everything step by step! Definitely lifted my mood when I walked in and she greeted me!

Customer service was amazing. I had to reschedule my appointment and the receptionist on the phone was so nice and considerate. Sasha at the King of Prussia office in PA was super easy to work with and a great conversationalist! Really recommend this company.

My visit at Smile Direct was a good experience. The lady at front was very nice and friendly. Ashley was very nice, she explained everything very well. The exam was quick and easy. And everything seemed was very clean, which is very important during this time.

My experience was great at Orland. I got my hundred dollars off. Signed the iPad stating $100 off. Then went into my app and I did not get the hundred dollars off. I called on Friday, and they said they would take care of it. Come Sunday night I have been charged the full amount not -$100 off. Called Smile direct and they have no record of it. I said. "Well I talk to you on Friday. You don’t keep records of the phone calls." "No," they said. After ** around with them for a while and tell him, "This is not a great way to start a relationship with this company" they finally agree to give me the hundred dollars off. I hope I don’t have problems with the liners because I will cause problems.

This has been painful to give you my business. First I receive a call to sign up and I do but everyone who calls will not help with questions like how does my wife receive the friends and family benefits but instead they send me to an email address that doesn't work. If this is how customer service is when you are trying to gain my business, I can not imagine what it is like once I pay you...

I believe Jocelyn was the name of the super nice, knowledgeable girl that helped me at the Phoenix Camelback office. She explained the whole process very well and was super sweet! I believe she was relatively new but you would have never known with her knowledge.

I've had multiple instances (on the phone) where customer service agents couldn't do what I needed them to do (like updating my email address). Customer service agents don't respond to my emails. My treatment plan only included my upper teeth, not my lowers. I'm getting spammed to death, over email and phone, with pressure to start a plan. What a joke. One star is too many.

SmileDirect said that my teeth would be straight, but they’re not. This is my third set from them because the set was never proper and the aligners were too tight. I couldn't get them to lay on my teeth properly because they wouldn't come all the way down. So, I called one time and they sent me out another kit and that took forever. Then I called again and they were supposed to send me out another kit, but they didn't. I called them back and they said, “Oh, well, you have to pay for that.” I said, “No, no, no. I don't.” Even though they promised that they would, they still didn’t send another one out.

My scan and appointment was quick, efficient and enjoyable! Both employees were very kind and genuinely concerned with my happiness and comfort during the appointment. I am very impressed with the ease of the appointment and knowledge/experience of all employees.

Betty was amazing! so informative. love how this process has started already. Michelle was knowledgeable about everything in the process and Betty finished it off!

Came in for 3D scans and to get started with my service. Was greeted by two nice ladies. I was a bit scattered because I was running behind, but the two of them did a great job of working together to help my process go by smoothly. Maci was quick and very personable when doing my scans, as it can be an awkward experience, but she was really lighthearted and kind. She answered all of my questions and reassured me through the process. Great experience; quick and painless.

The appointment was fast, easy, and am looking forward to using Smile Direct Club to help straighten my teeth and smile. Nichole was the one who helped me and took my 3D photos of my mouth. She was a joy to work with and you will definitely be excited to fix your smile with her help.

I am so happy with the customer service I have received from Louis r. He is very knowledgeable and explained everything very well. He made me feel comfortable and important. Thank you so much. I am hi highly interested in getting started with Smile Direct Club. I first need to see if my insurance can cover.

I was in and out in 30 minutes. Very easy and very comfortable setting. Staff was super friendly and helpful. The technology is impressive beyond what I was expecting. I would easily recommend SmileDirect to family and friends.

Everyone was very attentive and extremely nice. We will most definitely recommend others. Miranda made it so easy to understand all the information and how treatments work. She explained too and made my daughter feel very comfortable. She walked out with a huge smile and can't wait to start her treatments with the aligners.

It took a while to get a good impression (3 kits). That was understandable. But DAMN! You guys blew up my email address with 2 to 3 ads a day. And I was already on board! Not to mention the texts. Y'all need to tone it down a bit.

SmileDirectClub has an office here in town and I went there. I liked the cost. I had my teeth 3D'd and they talked to me about the process. I had to get ok'd. A few days later, they sent me the price and what the insurance cost. My teeth are way better than they used to be. I had a big gap in my mouth. Throughout the years I've been thinking about getting it fixed. It came out good.

The way I was treated as I walked in, it was a really nice experience. They were all very friendly, and when Breanna took my scans she was very helpful and made everything very easy. I would definitely come here again if I were to start this process all over again.

I had been for a check up at 600 East Mall and met a rep called Ahmed. He was really welcoming and made me comfortable. He answered to all my doubts patiently. Very nice person. Thank you Ahmed. He explained everything clearly. I would undergo the treatment with SmileDirect. As far as recommendations is concerned, will do it once I see the results myself.

Easy, streamlined experience. Very clean, with a lot of cleaning done right in front of you. Frequent stops to ask questions and to have them answered. Request to choose full payment or monthly right then and there, no option really for just coming back another day, so in person does kind of have that salesman push.

Brittany, was excellent! She was very easy to talk to. I am scared of the DENTIST. That’s why I have not wear braces to close the gaps in my upper teeth. Brittany made me feel very comfortable. She was very polite, informative and she answered all of my questions. I have highly recommend her to friends and family.

SmileDirectClub was cheaper at the time. The initial setup was good. I'm still using them. I initially did the 22 hours for a couple of years. And I did a couple of months of nighttime. They recently put me on one last set of daytime aligners again. The only tough issue is it's a super automated through-email type of process. So, this most recent round, I didn't get the email for the touch-in or the halfway check-in. And when I sent them in, all I do is talk to customer representatives, so it's hard to get direct answers of what I'm actually looking for or get clear-cut answers. So, 90% of the process is good, but there is that lack of, "Hey, this is supposed to be a check-in."

This was my first visit to Smile Direct, and I must say, it was a very awesome experience. Brianna is so friendly, attentive, and ready to answer any questions you have. It was cool to see digital scans of my teeth. Overall, I am very satisfied with my visit.

The experience was very comfortable and fun. Everyone was very friendly, they answered all my questions, which I appreciated. Rue helped me with my scan and he made sure I was well informed about what would happen the whole time.

US VIDEO, and Canadian video are different. Same for brochure and online info. US says 2.5 mins for impressions. Canada says 3. 5 minutes. I was not aware I had to leave impressions in tray (was not specified or clear at first). So 1st try was only so so as I try to extract impressions. TOO MANY emails, though. Still have not received aligners even though I have an email saying they were shipped a while ago. Same for whitening kit, etc.

Amber was incredibly kind and friendly throughout the process and made the experience enjoyable. My only apprehension is the regarding the policy to ask for payments just after telling me it would be 72 hours for the doctors to evaluate if SDC would work for me. I know that helps with sales and that they don’t charge unless it’s confirmed to work, but I didn’t feel like I had ample time to think about the decision. I said yes to paid review because I was given a free bag that contained chapstick and teeth whitening samples.

Technician spoke so rapidly I could not get a word in or process what she was saying. Did not explain what was happening. Had me "sign here" without telling me it was signing to purchase the aligners. Was going through the motions and assumed I knew what she was talking about and got visibly frustrated when I was able to get a word in to ask a question. I almost walked out until I reminded myself I would never see her again and she wasn't involved in my treatment plan.

My intention was to get night wear only aligners. My teeth were previously straightened, and have just a few small gaps that have come with age. Your form doesn’t include a place to check for that, so I wrote instructions. After that, I sent a message through my online login to confirm. The response was that I was getting all day wear. I immediately cancelled the order and got a refund. Not happy at all for the waste of time.

My first appointment was amazing, Paola was professional and thorough. Nicole worked with me to ensure I had a positive experience. She too was very insightful and professional. It was a pleasure to be with them.

It was rushed. Questions we're discouraged. I was told to go online for answers to questions. No local dentist or orthodontist to see if you have a problem. The initial contact was totally about sales not care. Hope it's not a total waste of money. Time will tell.

I live in a mental health center instead of shop in Beverly Hills like braces not the same as veneers or fake **. I do not have social media to take pictures of my smile. You cannot take photos or use the internet or have camera in a mental asylum.

SmileDirectClub was the cheaper option. I filled out the stuff, and they sent me the stuff in a box. I got the clay stuff, bit down on them, and sent everything in. It was self-explanatory. But I hate changing sets because it messes with my teeth so much. And when I called and asked about that sometimes one of my teeth feels loose, they told me that it was normal because it is shifting my teeth. Every time I've had a question, they've gotten back to me quickly. They've been good to go through.

Miranda and Erica were so kind and helpful. They explained how the procedure was going to go and did everything in their power to help me understand what was going to happen with my aligners. It went by a lot faster than going to an orthodontist. I would definitely recommend SmileDirectClub!

I was very impressed by the customer service. I was greeted by people who had a smile on their face and seemed like they enjoyed their job. It was such a welcoming im environment. Not only were the people nice, the appointment was quick and painless. I'm excited for my new aligners and happy to be a part of Smile Direct Club.

Magda was my consultant at Downey. Very sweet, personable and knowledgeable about the appointment. She answered all of my questions about payment plans, as well as what to expect with the aligner process. She made me feel comfortable when completing my scan and I couldn’t ask for anyone better. Thanks for my 3D scan and for my little goodie bag!

I was very excited to start my journey but it’s been nothing but disappointing. I have to constantly keep calling customer service and they keep telling me someone will be email or call me with 3 business days and no one does! This is not what I was expecting and frankly don’t want to recommend or even continue.

The kit was easy to follow. Got my results very promptly. The 30 sec to mix the 2 clays is not enough though. It needs 60 sec but the other steps are faster. I was also scared the impressions would crack when being transported. Something to hold them in place would be nice. Lastly I wish the app would track all these steps too - it says it will only track once my aligners are ordered - not cool.

I did not receive any updates on my aligners. Went 2 times for scan. When I chatted with the agent Oscar. yesterday and said if it's taking too long cancel it. He simply cancelled it without telling me the exact status. Nor answered my questions. When I called I got to know my aligners were ready which he did not mention. I don't trust the service as your agents are miscommunicating and acting without informing customers. I would like to escalate this issue and need a call back from some senior agent who understands the situation.

Communication prior to my visit was superb. Multiple text and emails. Once I arrived I was greeted by a lovely young lady, Linda. She expeditiously registered me and had me in the exam room in no time. She was extremely helpful, knowledgeable and pleasant.

The experience to do the molds and send them to you guys was great. I have no issue with the way you handle your business and I thought your website was awesome. Unfortunately, my teeth have just too many gaps in the back of my mouth that I think only braces can fix. I saw in my "new smile" that you can fix the overbite I have but you can't fix the gaps I have in the back. Which is OK. I was just trying to see if I could get away from getting braces at 23 years old! But oh, well. I really love your services and I would've paid for the aligners but I need more than just fixing my overbite.

Jeff was amazing! He answered all of my questions before having to ask, the service was quick and easier than I thought. I definitely felt a lot more confident leaving than I did when I walked in. Thank you for making me smile, Smile Direct Club!! Keep doing what y’all are doing!

I was lied to during the process. The lady who scanned my teeth said I had to preorder the aligners before getting a image. I explained to her that this process was different than the last time as I had aligners in the past through SmileDirectClub. She forced me to put my credit card information in and select a plan to move forward. In addition, I told her I was a member in the past (2018) and she said I would still need to get a whole new plan. I called customer service later that day, and the explained that everything she said and did was untrue. I did it need to prepay and as a former member, there are different plans for me and that I did not need to pay all over. I am very disappointed that I was told lies for personal gain. Having unethical people work for the company will be SmileDirectClub downfall.

The manager was rude. The tech doing my scans didn’t seem very experienced or probably needed more training. When she asked the manager for help, she was condescending; making the experience awkward for me. They literally put me out when I was done. No lip balm and I didn’t get my free whitening kit.

Great service. I really felt like they had the process down pat. Also made the experience not seem too intimidating. Extremely friendly. Looking forward to seeing the change in my smile! Thanks so much!

I have been trying to get a claim form from Smile Direct to submit to my dental insurance provider for 3 months now. Every week the only response is a new representative, asking to start over. It's infuriating. When I call and finally speak to a customer service representative it's more of the same, they say they will work on it and I will receive the claim form with all of our charges within a week or two, yet every week it's a new email from a different representative asking to send a new email with my request. Then, nothing happens, I call again, and the cycle continues. As of now, I would not recommend SmileDirectClub to anyone, based solely on their horrendous customer service.

I gave SmileDirectClub a call and they just happened to have a satellite visit going on in a local area so I went with it. For four months, I'm very pleased with the results, except for the back teeth. The aligners only went to the second to the last two teeth so my back very bad teeth didn't straighten out and they are sticking out. That was the only negative thing I have. They kept it informative. If anything, they badgered me to try and buy their products. But I could have gotten assistance anytime I need it. Also, I wish I could have spent less money, but it is what it is. It was a great experience.

Bri and Dee were amazing. They both had great attitudes and were friendly and knowledgeable. They understood my concerns and showed me compassion. They thought outside of the box and got me on the path to a straight smile! Thanks to you both! PS: it’s pretty impressive when you can feel a smile from behind a mask! Thanks ladies!

The Service was very professional. I felt comfortable and the sales representative was kind and very helpful. The representative name was Karen.

Betty was very nice and loved how she had small talk with me. She also asked me if I had questions very often. Loved the attention. She also explained to me how to use everything and to email them if I have any questions.

My experiences here was wonderful. I would definitely recommend a friend to come here as well. The place is nice, clean & organized. The staff are amazing, Carmen took her time with me & I’m very grateful for that.

I confirmed more than once my payment a deal I was offered that 250 down & 49 a month. Now I am able to order. Deal is not there & nobody can help me. I did this cause that was in my budget. Now I can’t.

I was greeted at the door which felt so welcoming. Jelerin was such a breath of fresh air. She was so pleasant and made a point to connect with me before she started the process. She was very detailed and answered every one of my questions. Due to covid people aren’t as engaging but Jelerin surpassed my expectations and made me want to recommend Smile Direct Club to my family and friends!

Great communication before, during, and after the appointment. Everyone was professional and helpful. Uli carefully explained everything and patiently answered all my questions. They were very conscientious about sanitizing everything and wearing their masks. I feel confident that This process will provide the results I want!

When you walk in, the office is airy, clean and welcoming. Every interaction I had in the office was enjoyable. The appointment was quick (less than 10 mins). I wish I knew this was an option before struggling to complete my molds at home. After talking to someone about my smile in person, I feel more confident that the plan I’m paying for is actually going to fix my smile.

Linda was effective and efficient in my 30 min consultation. Her communication was clear and precise and she was a delight to be around. 3-D examination was done smooth and her professionalism shines bright! I highly recommend Linda to get a promotion or raise!!!

You tell me you can't correct the bottom teeth due to gum issues, that I would have to go to an orthodontist. However, you can adjust my top teeth, which weren't bad in the first place, and the price is only $350 less? Plus you're not going to give me the $100 coupon off that I had to make minor adjustments for my top teeth only? No. I would have done it for half the price but it is not worth $1600 for upper liners only.

Albert and Shea were amazing! Super friendly, helpful and knowledgeable. Walked me through all the steps, clearly explained everything I needed, provided me different payment options, etc. great experience and would highly recommend!

The process seems very disjointed. I still have not heard back on if insurance will cover any of the cost. The Dr. just sent me my 3-D images but there is no contact with the Doctor. Which seems very odd. I have questions that I would like to ask him and it does not seem that is an option. The whole process has just been email and wait, so how do I know that I will get what I am paying for...

Easy to book and convenient location that included complimentary parking. Greeted by a warm staff. Kelly was professional and kind. She was thorough with explaining everything. Very nice to work with. Not happy with the follow up email that showed the projected smile outcome. Does not meet my goals.

Elizabeth was great. Answered all my questions and was very personable. She took time to understand my needs and did an excellent job clarifying parts of the process as well helping me gain clarity on my expectations.

I spoke to my dentist and I have a cross bite and I am not eligible for Smile Direct Club. I called and asked if I would be covered if something goes wrong. You guys said no it’s not your responsibility. If you guys don’t stand with your product why should I?

Ashleigh at the Charlotte location was absolutely amazing! She was friendly and super knowledgeable about the product. She answered every single one of my questions and was super thorough! She made me feel extremely comfortable and excited to start this journey!!

SmileDirectClub is more affordable than Invisalign and Candid. I messaged SmileDirectClub on Facebook whenever I need something. I had a issue with a refund for the impression kit and they gave me my refund the same day. They say you can get it done in six months, but it depends on the type of your teeth. Because this is my fourth refinement. I already knew it would take more than a year for my teeth to get straight because of how bad they are. So the timeframe is moderate for me. And recently, they changed the material they use and I like it a lot. I got some refinement yesterday. I finally put them on. It doesn't feel the same as the ones I had before. It fits better on my teeth now. That makes me so happy.

Signed up with a coupon code they did not honor. Manager was rude and unwilling to call a supervisor or customer care to help. Left without making an order. Very deceptive financing practices and very rude customer service from Manager Mercy.

I received a call today from someone at Smiledirect and they are not able to go ahead with the treatment. When I went for my 3D scan last week I was told to expect my liners in two weeks and that the process could go ahead. They said I'd be a great candidate for the process. I was so excited! When I got the call this morning I was so disappointed. They said they could do just the top liner but that is not my problem area.

Really enjoyed my first experience and scan with the ladies at Restaurant Row in Honolulu! They made me feel welcome and at ease as they carefully explained the process. Looking forward to getting started :)

It was a very educational visit. Unfortunately we had to rescan my uppers after the service tech deleted it. Other than that I was happy with the time frame to see results and the price was surprisingly lower than I thought it would be too

Simple, easy, fast! Impression kit was affordable. Arrived fast with its own return shipping box pre-labeled. Very easy. Consumer friendly. Especially for those that want to avoid contact. Would like to have more financing options.

The team at SmileDirect in Birmingham was very professional, friendly, and efficient. They went out of their way to make me feel comfortable and welcome throughout it my impression visit. From the moment I scheduled my appointment, I was thoroughly informed on what to expect, and ensured that my business was appreciated. It's obvious they are very well trained and have everything down to an art. I'm normally not one to write a review, but I'd recommend the Birmingham team to anybody!

From the second I walked in for my appointment at the Cincinnati location I was greeted with a smile and instant comfort from Charlinda. She made my entire experience comfortable, educational and fun. I was overjoyed to sign up for SmileDirectClub.

My Smile Direct visit to get my teeth scanned went perfectly smooth. Michelle was very informative and kept the environment low pressure and lighthearted, which I really liked. All my questions and concerns were answered and she gave me some really solid advice along the way. Definitely would recommend their services if you’re in the area. You can tell these people love what they do and it definitely shows. Nice facility, 10/10 would recommend.

The process was very smooth and easy to understand. The guy helping me was also super nice and answered all of my questions regarding the retainers as well as all of my insurance questions. I also get very anxious/skittish during any type of dental examinations & he was very patient with me & reassured me the whole time. I would definitely recommend it to any friends/family that was looking for an easy way to get retainers.

My technician was lovely, but I’m not even sure I want to do this. I like my teeth, just wanted to straighten some bottom ones, and I’m scared of having an overly perfect smile. (I like a bit of character.) The fact that you are supposed to sign right there was a HUGE turnoff.

SmileDirectClub was less expensive. I finished right around Christmastime. I need to buy a new retainer every six months which I’ll wear at night. There is a tremendous difference. It's mmediately noticeable from other people. I'm very happy with it. I feel great.

Just finished my 3D scan with Erin and it was such a breeze! She was very welcoming and helpful the entire time! She explained the entire process into detail to achieve your smile. Had answers to ALL of my questions, definitely leaving confident and ready for my new smile!

I was hoping to get my teeth corrected but was returned a 'new' smile which only very slightly altered my top row of teeth - not the bottom. This would be a pointless exercise for me as the bottom set are where I require alteration. I was told that I could not get a refund as my top teeth were deemed acceptable for alteration - i.e. very little movement required. In this instance I would have expected to get a refund as there would be no point in my proceeding.

I ordered and received my aligners from Smile Direct Club early last year. They provide an image of how your teeth will look once the treatment is completed, and I was excited for the results. However, once completed, my teeth looked nothing as shown. Also, during this four month period, I had no virtual appointment with my dentist (which there is no information of online - weird).

Gina at your Philadelphia Walnut Street location was very informative, answered my questions.... Great personality... I enjoyed my appointment and decided to go forward... I am waiting for my kit and am excited to get started.

It was an amazing experience! Dr. ** was great at explaining the process and made me feel very comfortable. The receptionist was also extremely welcoming and friendly. Overall I’d definitely recommend.

I was very excited to begin with my SDC smile journey after A LOT of research about what companies are best for the at home smile experience. I have a built in retainer, which I let SDC know about, and they confirmed was OKAY. However, even if you have straight bottom teeth, there is not a "half price" or "half" option to only pay for upper teeth correction. I was okay with that being that I really wanted to have my smile corrected in a quick time frame, and doing so at home. I signed up for the plan with the NYE sale (free toothbrush, whitening kit, and gift card). This was turned into confusion with Customer Service and they did redeem this by giving me the $200.00 off and the promotional products.

I visited Smile Direct club today and found the staff to be helpful and friendly. Breanna gave me a thorough overview of the products, program and answered all of my questions. The consultation was simple and painless.

I had a small space in between my two front teeth which is not serious dental work. I just needed to pull them together. I didn't want to get braces, and I didn't want to spend a lot of money on it. So, I thought I'd try SmileDirectClub. And that's what I did. They were very helpful along the way. In the beginning, they sent me all that wax so I could do those impressions. And that was a little intimidating. But after I did the first one, I said, “Okay, I got this.” So, everything worked smoothly.

The staff were very friendly and welcoming. Any question I had they were happy to answer and provided me with all the facts I need to make a confident decision. The process was easy and that is why I decided to continue with Smile direct!

Everyone there was so helpful and kind from the moment I entered the door. Rainy helped me with taking my scan and getting all set up with the club. Best dentist visit I’ve ever had hands down. The Denver location is fabulous!!

People were nice and educated but made it seem like there was no other option than to purchase slingers then and there. Took away from the personal experience and made me think they didn’t have my best interest in mind.

Elizabeth was extremely knowledgeable and helpful. She explained everything and answered all my questions. Completely satisfied and excited about having my teeth realigned. Will definitely recommend Smile Direct Club to others.

It was perfect. They help you to the start and the end. Their site are so easy to understand and they tezt you all the information you need before you go and the personnel is perfect. They are so cute and nice. This is perfect!!

Why did I wait? What was I scared of? I had all the research and still didn’t jump. Today my Smile Direct liaison Liz held my hand as I jumped. It was affordable, simple and uncomplicated. So I ask again, why did I wait? I am so happy I wish I wouldn’t have waited!

Cass (person who checked me in) Absolutely amazing, genuine amazing service. David (person who did scan) Best consultation on any subject matter or visit I’ve had. Hold on to the talent, extremely well spoken, pace tempo and context was spot on. The way he built rapport In a matter of minutes was impressive. As I left everyone said goodbye.. The vibe was so good I think even customers said goodbye to me. Well done.

I just did the first appointment for asking questions and take some pictures today. The lady was nice but pushed me to give my card and sign a document. But no thank you!!! I want to have more time to think and ask for a second opinion. I am at the beginning of my research. I don't want the payment to start and I want to have the choice. How to do? I did not want this customer experience but waiting. Are you going to buy a donut the same way as spending almost $2000 in a 10 minute appointment?… I don't think so!!! Thank you for not keeping my number and my debit card and giving the customer the choice!

I went to SDC in Orland Park, IL and had an amazing experience. Soon as I walked in, I was greeted with a smile and taken care of. All my questions was answered. I was a bit nervous, but the front desk lady was very sweet and reassuring. I got to the back and Marquis was awesome as well. I had my 2 year old with me, but it wasn’t a problem for him and we got right through the visit. Visit was fast, informative, pleasant and the staff is absolutely the sweetest. Walked out smiling and ready to start my new smile journey.

My experience at the White Plains location was very pleasant. My smile guide, Natasha was welcoming, friendly, and knowledgeable. She answered all of my questions and thoroughly walked me through Smile Direct Club’s process. Natasha did a great job with my scan. She demonstrated a high level of cleanliness and sanitary practices. The office space appeared tidy and contemporary.

Selam was wonderful. She explained every step and what to expect in what time frame. The new digital photos just blew my mind watching it form on the screen right before my eyes. I am excited when star.

The initial experience within the brick and mortar location to be fitted for initial liners was fine, where the trouble starts is if you have any issues after the fact. You are unable to contact anyone but an overseas call center and no one is of any help. I ordered extra retainers back in November of 2021. An old credit card was on file so it didn't process, that's on me. Once I realized this, I added an updated card on December 10th. Normally, Smile Direct says that your retainers should ship within a few weeks.

I have always wanted to see what could be done to improve my smile. There was a local shop and making a schedule online was super easy. The second I showed up for my appointment, everyone was friendly and my consultant took the time to understand what I was looking to improve about my smile, answered all my questions, and dissipated any doubts I had about the program. She explained everything about the box and what I needed to know. I am at the stage where I am waiting to see if a doctor approves my treatment. Looking forward to the next steps. :)

I want to first call out. I didn't go to the Charlotte smile shop and I did the pop up event near Charleston. I arrived 10 minutes early for my appointment and then was not seen until 40 minutes after it started. I think the actual scan process was fine and highlighting how the pictures work, but more time was spent on billing than treatment. Furthermore, I asked multiple times to not be automatically billed and I wanted to see the treatment plan first. I was told, "don't worry we are not gonna take your money". Within the 72 hour window my card was attempted to be charged despite me explicitly stating my preference multiple times I wanted to see the plan first. Thankfully I locked my card so it did not go through and have since worked with customer service to remove my card from my account.

Everything about Smile Direct Club is astounding! From the emails to the Honolulu smile shop, customer service never ceases to amaze me. So happy to be a client & customer for the business. Thank you to everyone that’s helped me in the process. Also wanted to mention that everyone is very professional and fun!

The associate was personable, made my son comfortable and did a great job explaining everything. She made sure to include both of us in the conversation and he left excited to start his journey to straight teeth!!

Really enjoyed my in person visit and experience. They were professional and made me feel comfortable! I really loved the whole process and set up of it, and they walk you through how everything will go down as well which is very useful and comforting.

My smile guide, Marriam was very nice, polite and kind. She got my appointment done in fashionable time! I loved how she explained the process in great detail and answered any and all questions I had. She made me feel super comfortable and definitely got my confidence going with my smile journey. 10/10 would recommend!

Cari was very informative and answered all my questions. The entire process was very well explained and I felt confident leaving and knowing what to expect next. I'm excited for the rest of my Smile Direct journey!

Right when we walked in the door, we were greeted warmly (I am so sorry I do not remember the individual that was working the front during my appointment- but she had a superstar personality). Sophia took care of me well- she was knowledgeable, personable, and full of energy. Everything was clean upon arrival. Couldn’t recommend the Charlotte Metropolitan location enough. Thanks Sophia!

I'm extremely disappointed in Smile Direct. I’ve gone multiple times to get my scans done and update my form of payment and was told I would be given approval within 72 hours. No approval. When I called to follow up a C.S rep advised she would follow up with me on 1/28. No follow up either. I feel like I’m chasing you guys to get started and I don’t like that. Please do not charge my card on file, I will look for services elsewhere.

The impression kit was the reason I delayed ordering for a year. I was nervous that I would get it wrong or not know what to do. Smile Direct made it easy and gave simple step by step instructions and I got it right on the first try.

Had a coupon of 49$ to use, and I asked the agent and he’s said yeah I can use it and just need down payment which He was very persistent to take, then logged in to my account and saw a different quote which was 36$ for 60 months.. Tried to speak to a different agent. After 4 attempts got this lady who said the real quote is 49$ for 60 months, which means I would pay 3100$ At the end of the treatment.. Like how on earth the price after using 50% coupon is way higher than the original price? At this price I would get Invisalign.

Everything was wonderful experience up until the insurance that made me choose not to order. I have 2 dental insurances. I should not have to go through a headache of reimbursement after paying out of pocket and financing with your company a full amount.

The scan was great, the employees that worked with me during my scan were very professional and made me feel comfortable. However the reason I haven’t purchased my aligners is because I wasn’t satisfied with the future look they provide you with. The main reason was they fix the front gap and it didn’t show that would be corrected. Apparently the person I spoke with put in a request for the dentist to look at that again and make modifications but I have got nothing. I don’t want to pay for something that isn’t going to correct my initial problem. If they told me that would be corrected I would have already purchased the aligners.

Both the intake receptionist and lady who performed my consultation (Ashley) were absolutely amazing! From the moment I walked in the door I was treated phenomenally. True genuine employees who made this experience that much more exciting! They were very polite and personable! It was such a relief! You never know what kind of treatment you’ll receive and they went above and beyond! Very grateful for my experience today! Can’t wait for this process to begin!

My experience getting my scan was GREAT!!!! Wynne was my guide during my appointment and she was so reassuring me about the process. She was nice and answered all the questions I had about everything. I can’t wait to start my Smile journey.

Sabrina was extremely helpful and answered all of the questions the myself and my mother had regarding not only the payment process, but the alignment process as well. I will definitely be recommending this place to my friends and family.

Right from the first greeting it was a great experience. Max explained everything and answered all my questions patiently, and provided a lot of extra info I wouldn't have known to ask for. At the same time he wasn't pushy which was really good because I got additional information I wanted to think over to make sure I was making the right decision. If he had been pushy I would have left feeling crappy and possibly written off the whole thing. Max was also friendly, engaging and I didn't feel judged for my less than ideal condition which was important to me.

Amber was great with my son and answered all our questions. She has an awesome personality and very friendly. I felt as if I were speaking with a friend. Amber made us feel comfortable almost as if I were home. Thank you Amber.

This morning I had my appointment with Tanya at the location on Upper Kirby in Houston TX. I absolutely loved the comfort and homey atmosphere there and Tanya’s great service and care. She went above and beyond to make me feel sure about the step I was taking by doing the 3D scan and see if I qualified for the aligners and so far I’m super excited. I can’t wait for my results and to be able to smile with confidence again! Thank you! And thanks to Tanya! :)

I can’t say enough about how awesome my dental assistant was (forgive me, I am horrible with names and can’t for the life of me think of hers)! She was so kind and incredibly informative throughout my entire visit. She made me feel completely comfortable during the whole process and made sure I knew exactly what was happening during each step. I left my appointment feeling like I made the right choice & I am very excited to get started with Smile Direct!

Today is my first day at SmileDirectClub. I had a lot of fun with Marium. I got the best one ever. She’s cool. She’s cute and nice. She know how to treat people. She take her time to take care of you. I hope to see you again Marium.

Zakiya ** did a wonderful job explaining the whole process providing options which allow make the best decision. The whole process was faster than I expected. Thank you for providing a great experience.

Not only does Smile Direct Club make this process super simple and easy but the staff was very friendly and made me feel comfortable at the visit. I had a great time if you can say that for a "dental" visit.

I had an amazing experience with Smile Direct and with the help of my SmileGuide Cameron. She helped a lot by letting me know every detail, making sure I understood everything she talked about with me. I felt comfortable and welcomed, I’m truly happy to start my journey with SmileDirect.

The whole experience was amazing. They are very prompt and professional. My SmileGuide Vanessa was super sweet and she made me feel comfortable about my smile. She was thorough and explained things easily. Thank you for an awesome experience!

Mercy at the Towson, MD location was extremely helpful. Highly professional and informative. She made an impact presenting information on the products, features and benefits. Thanks for caring, Mercy you made me smile today.

Amber gave a great presentation and demonstration of knowledge about the product. Making me feel comfortable in my decision about using this product to head align my teeth and get me excited to start smiling!

From the time I came to the examine, my dental rep was excellent. Nia? Can't spell her name. She was the best. I am getting the braces. My insurance is paying a large amount which help me make my decision.

Staff was understanding of my fears and concerns. Answered all my questions. They were polite, professional, gentle and accommodating! Alana was the person that helped me through the initial process and she was by far the nicest most caring and sweet individual! Her service single handedly changed my whole mindset in regards to dental care!

In my initial treatment plan, I didn't receive options for treatment given that I have a bonded perm retainer on my bottom teeth. I provided that information in the original questionary. I would have expected treatment options given the retainer being present. I had to request the doctor reevaluate my molds to see if treatment could focus only on the top teeth.

This entire experience has been a pain from the start. I emailed customer service a month ago with my insurance information to see about my coverage and I have still not heard back. I had to call customer service and send my photos to an email address because your website did not work. I do not appreciate all of the emails and texts urging me to go ahead and submit my payment when your customer service is the reason I have not done so already. If they would actually check insurance coverage and reply to your customers I would already have completed the process.

Everyone I came in contact with was super friendly and extremely helpful! I was a bit nervous because I didn’t know what to expect but the entire process was so fast and simple. My smile guide, Dee I think, made me really comfortable, explaining each step as she went along. This was a great visit!

The post office received the impressions on Jan 7th but SmileDirect didn't receive them until Jan 18th. I continued to receive emails telling me that they hadn't received them yet but they were in route.

I have followed all of your company’s procedures, drove BACK to Philly, called, your customer service rep assured me my claim wasn’t denied. Still haven’t heard. I’m suing you and filing with the BBB.

SmileDirectClub was very cooperative and understanding. The experience of having my teeth scanned and the whole process that they went through and explanations were brilliant. And the aligners were fantastic. The course correction that we made partway through, they had me doing a follow-up scan. And they gave me a new set of aligners. Everything went very well.

My initial visit was amazing, Cari took great care of both me and my mom. She answered all questions and had a great attitude, very professional and sanitary. She made us feel very comfortable and would definitely recommend her to all family and friends. 10/10

I thought Amber was very nice and informative but was very pushy about getting me to "sign up now" - finance this important decision and turned me off. After I told her NO - 3 or 4 times she kept pushing me to sign up NOW. Not everyone is going to sign on the spot and is comfortable with that sales tactic. I like to do my research and explained to her that I have enough $ to pay the full amount in my HSA account but she still proceeded to tell me to sign up for monthly payments now and then pay it off. Not everyone is going to sign on the spot... it made me pretty irritated actually. I went from being excited about this to annoyed and going home googling more options to check into. Also, why do I have to pay full price if I only need the top aligners? That doesn't seem fair to me. Will be looking with other options.

My biggest complaint is that the down payment was hidden and it was charged and was not unauthorized. I was advertised a promo that made the aligners $49 a month. There was no mention of a down payment, until I was charged. The charge subsequently put my account in the negative and I am receiving overdraft fees until the refund is processed. I feel like it may not raise to the level of false advertisement but it felt very close.

I chose to go into the SmileDirectClub office to seek more information and have my teeth scanned. The representative who helped me was great. Very professional and knowledgeable. It was a quick & easy appointment. I decided to order the aligners and I can’t wait to get started on my treatment.

I made an appointment with the local SmileDirect place in San Diego. They did a scan of the teeth and after that, I paid. The kit arrived after and it had all of the retainers I needed in it. I've completed the process and I'm happy.

I was greeted and checked by Elsa. She was a very smart professional who helped me in setting up the tools for smile check and allowed me to take breaks between the scanning process. She also kept me engaged in conversations that made me feel very comfortable.

Had a very informative experience during my consultation. Gigi explained everything and answered all my questions directly and concisely. I was not left confused and felt like I received a clear picture of the process and the benefits of Smile Direct over Invisalign. I am still weighing my options however will likely choose Smile Direct.

My son's teeth were sort of crooked so we did SmileDirectClub. I liked their price. The result was amazing too. I have another son who just had his wisdom teeth taken out. I'm about to do his impression kit and send it to SmileDirectClub. We'll definitely be using them again and I would recommend them. My sons didn't have to miss any school for orthodontic appointments and I didn't have to bring them to the dentist. SmileDirectClub kept up with us through emails if we had any problems. It was very easy to use.

My rep, Rue was excellent, very descriptive when explaining the process in which would take place, when describing/explaining the box that will come to my house and when he did my scan he wasn’t rough as one would expect. He made my experience very enjoyable and I’m excited to get started!

I had a amazing first visit to Smile Direct Club. I was astounded by the amazing technology and more than satisfied with the friendly customer service. I’m so excited to start my journey to my new smile. Thanks Smile Direct Club.

The SmileDirect employees at the Albany, New York location were very professional, friendly and helpful. I was able to get my 3D scan done and questions answered in a breeze! I would definitely recommend this location to any of my friends looking for an effortless experience.

I had a great experience! Nadine took great care of me & made sure everything was done correctly and smoothly. I would definitely recommend SmileDirectClub to a friend. Can’t wait to start my process.

Hi, I appreciated the warm welcome of the agent Who helped to make scan of my tooth panoramic. But I got another assessment with a denturist. He suggested to make deep cleaning of my tooth. Reason why I would to make your offer on standby. I will let you know when to proceed. Sincerely. Blaise

My daughter's teeth look wonderful now. Everything worked the way they said it would. I'm pleased with them. Their customer service is awesome.

I would like to give a good review but this place is in the most horrific location ever. I would never go there without my husband and our guns. The area is beyond dangerous and disgustingly filthy. The traffic is ridiculous and the lack of parking is absurd to have to deal with. Take my advice, don’t go here. Wait until they open a location in the Alpharetta, GA area. Every good business has an Alpharetta location north of the city and this one would do well to quickly open in a higher end area! I will give a shout out to the employees I interacted with. They knew the location was horrific but did their best to apologize for it. They did a great job scanning my teeth so I could get out of there quickly.

I felt like I was misled at the consultation. I told them more than once I wasn't ready to proceed and wanted to check with my dentist and insurance and needed more time. I just started looking into this and wanted to take advantage of the pop up near my house. Even though I signed the agreement I was told that I would get a review of how my teeth would change and then could cancel if I wasn't ready or satisfied before the process started and any charges were incurred. It seemed like that was the only option. They never mentioned an option of deciding later only cancelling if I didn't want to proceed.

This was probably one of the best experiences I've had for a dental type appointment. There was hardly any wait time, the process went extremely smoothly and everything was explained along the way. My tech, Carmen was fantastic, and made the time go by fast.

I had an amazing experience, everyone was so so nice and welcoming. My smile is my biggest insecurity and Carley made me feel so much better about it. She explained everything so well, I didn’t even have to ask questions. 100% recommend!

My smile has been one of my biggest insecurities for the longest time, so I was really nervous about starting this journey with Smile Direct Club. Tina made the visit so comfortable and informative. She was so positive and helpful! Thank you so much!

Nate was pleasant and knowledgeable about the treatment plan. I was impressed with his courteousness and would recommend Smile Direct to my coworkers and family. Thanks Nate for making this a pleasurable experience.

Imprint kit was easy to use. I was disappointed that I never received the 3d images of what the changes would look like, that they could only correct the top teeth and it was still the same price. Would have like to seen the pics before I committed to the payment.

The store manager was very helpful and talkative... Knowledgeable about the product line and and good sales person.. The experience was good. Did not like the 3 to 5 week wait time though for the product as 3 week would be great. 5 is just too long to wait... Again though for the price and the product I was happy.. with my experience thus far. Again McMurray store manager was great.

Michelle at the Salt Lake City UT location was so sweet! She made sure I was understanding everything and told me everything I needed to know. She’s super personable and made me feel super comfortable during my appointment. Scans were quick and easy and I love the little send home bag I was given. I also appreciate that she went over everything that would come in my kit, if I get approved, so that I was fully ready to go once we get to that point. Michelle definitely deserves something nice for her customer service!

Had a great experience at my Smile Direct visit in Arlington with Courtney! Courtney was very informative, and had excellent customer service! Courtney explained everything in a way that was so easy to understand. Left very excited about my journey!

It started okay, but was not expecting my appointment to be so “sales” focused. You could tell the employees only cared to make a sale. I mentioned that I was interested in the nighttime aligners and was immediately shut down by being told “oh our doctors don’t recommend those”. They were very pushy and weren’t super knowledgeable of teeth and the process. The 3D scan was extremely uncomfortable and took like 25 mins. My appointment that was supposed to be 30 mins but ended up being over an hour. More than likely will not be going through with SDC.

The tech Marquise was thorough and excellent. He was polite and gave good customer service. I will definitely refer people to this location and to Mr. Marquise. I am looking forward to my journey and the beginning of a beautiful smile, thanks again! ⭐⭐⭐⭐⭐

Overall, I had an excellent visit to the Nashville Smile shop. The staff was very friendly and efficient. I was greeted warmly and the sign in process was easy and fast. I was late due to a very challenging parking situation downtown and they moved my appointment back 30 minutes. The only reason I didn’t give the visit 5 stars was the parking situation. It ended up costing me $30 dollars to park downtown and that was the only place I could find that had available spots. The process of getting a 3D image of my teeth was easy and fun and my “smile guide” was friendly and professional. The entire process took less than 30 minutes. I was so impressed I joined the club and look forward to my new and improved smile.

I had an appointment at 2:30 but got there early, I thought I would have to wait but they took me in right away and were very nice! Also explained everything I needed to know, I left with no questions to ask.☺️ Love it!!

The lady who helped me at my appointment was extremely nice and greatly exceeded my expectations. I came in feeling vulnerable and insecure and she made me feel very welcomed and comfortable. The entire experience was definitely great and I would highly recommend to a friend. My boyfriend who came with me even is now considering doing aligners through SmileDirectClub! Overall a 10/10 experience.

I brought my daughter in (a teen) to begin her Smiles journey. She’s usually anxious and very quiet during medical/dental visits. Not so today. We met with Drew (I believe that is his name) and he put my daughter so much at ease that she actually enjoyed the visit. Only negative about today in her mind is that we don’t have to go back in to the office (since the plan and process don’t require subsequent visits). Thank you very much for creating such a pleasant experience.

I had a wonderful consultation with a young lady Carly at the Albany NY Smile Direct location. She was so friendly, warm and knowledgeable. She answered all of my questions and made me feel very comfortable. It was a great experience!

My Smile shop visit was really easy. Uli, my Smile guide, made me feel comfortable and he explained everything. It eased my anxiety about getting work done on my teeth. Not only that but it took just under 30 minutes to complete the whole visit. Definitely will recommend to others.

Louis ** helped me today in my units visit and it went awesome. He asked me specifically what I was looking for with Smile Direct and he listened and noted everything. Then he was very informative about everything I can expect in my purple box and the entire process of wearing aligners. I had a page of questions and he was genuinely happy and interested to help me.