SmileDirectClub Reviews

My treatment plan shows that I will be able to only realign my top teeth, not the bottom. Yet, you guys want to charge me in full, the price that you would for both upper and lower teeth and that isn't right. There should be a discount if only half the mouth is being treated.

I really wanted to go into the store for a scan rather than doing it at home so that I was able to understand the process and make sure I did not make any mistakes. It was very cool to see the scan and understand the teeth that had shifted and were causing changes to my smile. I am excited to get started!

Pleasant, kind and informative about my questions I had. Interested in having a Permanent aligner so I don’t have to keep buying them. Since I am paying the full price and only need the top which I knew when I agreed. Love the whitening.

I had my 3D scan yesterday morning at Orlando Smile office. Rebecca was very nice and knowledgeable about the process and It was only 30 mins or less. I had a good experience and looking forward to start the treatment.

Even though I was late for my scheduled appointment, the staff did their best to squeeze me into the schedule. Thank you to everyone who helped me out they treated my very nicely and I will most definitely recommend to a friend.

I visited to get aligners for my teeth. Joceli attended me, she gave a complete overview of the treatment and answered all my questions. I was thrilled to see my 3D view of my teeth. Overall the experience was great.

My bottom teeth in the front were “too involved for what SmileDirect offers”. I don’t care if it would take 12-24 months to correct my teeth instead of the 4-6 months they advertise. This was a Christmas gift from my husband to take care of a long term dream. I have been turned down for commercials because of my lower teeth! I would undergo a longer correction to finally correct this problem. My heart hurt when I was notified! Joanie

The initial appointment was a streamlined process. From check-in to consultation, the entire process only took 15-20 minute. The check-in clerk and the consultant, Monica, were excellent, in explaining the steps and leaving no questions unanswered.

When ordering my aligners I was given a coupon code to make the payments $49 a month. Nowhere in the advertising did it say that the cost of the aligners would go up more and that the payments would be for a longer period of time. I keep getting different answers from customer service. My order was canceled and then I was thought I wouldn’t be able to have it fixed or replaced for another five weeks after already waiting the 2 to 3 weeks that I was told it would take to get my order. I have screenshots showing the estimated cost for my retainers and it says 2389. If this was a mistake that is an error on their side, not a cost I should foot.

I was interested in having my lower teeth straightened, but the "Smile Plan" only included the upper teeth. When I inquired, I was told that Smile Club is only for "minor to moderate straightening". I had to go through the entire process to learn I wasn't a candidate. Also, your emails and texts were super-annoying.

My first time visit at SmileDirectClub was comfortable, easy and quick. Angie was the one assisting me and talking to me about the process of the aligners as well as the effects it will have on my teeth once I start my journey. She was easy to talk to, very nice and she will gladly answer any questions you might have. Before my visit ended, they gave me a teeth whitening kit and I can’t wait to start using them!

I’m glad I came to my appointment today and kept Smile Direct Club at the top of my list Through my insurance Cigna referral. I felt reassured with information, prices and so on to start my teeth journey with them. Courtney was very personable and knowledgeable through whole process.

I enjoy the whole experience From the moment my appointment started 3pm and called to the back by 3:15. Amazing staff, beautiful environment and very comfortable atmosphere. Very pleased with the extra mile staff use keep you safe and comfortable during Covid.

I had Olivia and she was very nice and explained everything in detail, which gave me confidence I knew this would work! She was also very polite and she even showed me that she was using Smile Club. Definitely would recommend to a friend or family member.

I received my impression kit and had it dropped In mail. It took a little while to get there but once it did they did a pretty quick job at creating my new smile. I sit staring at the 3d results just dreaming that I could be able to afford the program. I was under the impression that whitening would come with the kit as it said free whitening but I never got anything like that, only the clay and molds. It would be so nice to be able to get my dream smile but as a Muslim I only have the option to full pay since other options add interest. :(

Amie thanks for your help and Ashley Your knowledge was superb. You answered all of my questions before I even asked them. I’m so happy to have come to this location. Knowing I have a great team behind me takes all of my anxiety away. I just Amazed with how easy this process truly is. Thanks again.

I had a great visit at SmileDirect! Tanya helped me feel comfortable and and at ease. She was very knowledgeable and walked me through the process. I would definitely recommend visiting Smile Direct on Westheimer Rd.

I was recommended aligners that didn’t make much difference at all, at a steep cost and lengthy time frame to wear them. I was also constantly sent emails and texts as “reminders” to do my moulds, when they had already mailed them back. It was borderline harassment how many messages I got. Would not recommend.

I originally came to SDC for answers regarding my oral health and alignment a couple months before I committed. They made me feel welcome and uninhibited in my consultation. The manager and I even exchanged some personal stories that made me feel more comfortable And ultimately lead to my decision to pursue Smile Direct Club. The entire experience was super enjoyable and I feel confident putting “my money where my mouth is” literally and physically.

My dentist hygienist suggested SmileDirectClub. We were talking about my teeth. As I got older, they were misaligned. And she said a lot of people were doing the invisible aligners. We talked about XYZ company. And she said, “Well, SmileDirect is just as good and their prices are more reasonable.” There happens to be a shop in the city where I live. So I made an appointment and went, had my teeth scanned, and started from there. However, I was a little disappointed that there wasn't more follow up. As I completed, I would have expected someone to contact me and ask me if I was satisfied. Because they have a lifetime guarantee as long as you continue to use their aligners. And I haven't been contacted by anybody. Other than that, it was a good value. My teeth are perfectly aligned, except for one tooth that didn't seem to come in very well. But the rest of them are aligned. I also use the whitener and my teeth are beautiful and white.

I so badly wanted this to be successful. I followed the protocol to the letter (wearing the aligners around the clock except when eating). Unfortunately, when I got to the end of the treatment, I still had a couple teeth in an excessively sideways position. SDC has the Smile Guarantee, but their customer service is just so disorganized and sloppy that they have not made good on it. Every representative I have spoken with has been polite but not at all knowledgeable. I have been fighting with them for over a month to get me new aligners to finish the treatment. $2,000 is a good deal if you actually receive what you purchased. Otherwise, it's a lot of money to waste. I'm hoping this will incentivize them to sort it out quickly because I do still want the results I was promised and I know that it is possible.

Oh my gosh, Hailey was amazing. The atmosphere was great. She made the whole experience fun and easy. She was incredibly personable and professional, it was like we had been friends for years. She explained the process, answered all of my questions, and she made sure that I was comfortable. They even gave me a complimentary whitening kit with some lip balm with a cute reusable bag. I am so excited to get started!

Found the staff greeted me right away and were very friendly. The whole experience was good. They explained all aspects of what was to come from the scan to the payment process and what happens next in my treatment. Great experience so far.

Sheila was so professional and courteous throughout the evaluation. I wasn’t sure what to expect going in there but she explained the process very clearly and everything was comfortable from start to finish.

The one time I needed to call when I had a problem, I was able to talk to somebody right away and get a solution. My teeth are a lot straighter. They're not perfect but overall, I'm satisfied with it. I got my money's worth.

Got the results I hoped for at much less cost than other products. Only negative is that the cleaning tablets may have sanitized the aligners but did little in the way of cleaning. Still had to clean them by hand.

I had the done the impression kit and it was cool but ultimately decided to go in person to a nearby Smile Direct Club. Arrived feeling very welcomed and Ma. Tanya from Houston is awesome I tell you! She made the whole experience seamless and worthwhile.

My experience has been horrible. I ordered my kit in November!!! I had to reach out to the company in January to ask what is going on. I sent my impressions in also in November. No one got back to me about my order. Still waiting.

Roxy as well as the hiring manager were very friendly as well as informative. The Process was very quick and easy never have I ever been to a dentist's where the satisfactory is excellent in every way! Definitely will be coming back!

The impressions were easy but messy to do. The pictures however, were difficult at best, getting them to download was even more so. Two days later they were in your system and you accepted them. I was relieved. Thank you!

From the time I walked in until the time I walked out my service was amazing! Thank you Wynne at the Raleigh Smile Direct club for your amazing customer service! I can’t wait to see my smile transformation!

You charged my car 1950$ without my permission after you received my impressions. I did not authorize this charge. I was told I was charged because I selected that in my sheet included in the impression kit which isn’t true because I I know I only put my name, email and phone number on the card. I was then told I was charged because I didn’t say anything to the 3d renderings which I got 3 hours before my card was charged and never reviewed. I want an explication on why I was charged without my authorization.

The person who checked my teeth was a lot of fun. She made me feel welcome. At no point during the appointment did I ever feel like I was being pressured to do what I didn’t feel comfortable doing. It was successful. She did a good of explaining to me what I needed to do when I received my materials for straightening my teeth. I hope if I ever come back to the Salon, I get to meet that person again. She was very nice.

I went to a Smile Direct Club location to get my scan done today, and it was such an easy and pleasant experience. My technician was Daisy, and she answered all the questions I had and was super friendly. The scan itself was much easier than getting molds done, and I was in and out within 30 minutes. I’m looking forward to getting my aligners.

From start to finish, the experience was great! Tasha and Jen at the Ft. Myers, FL Boyscout location were very welcoming, professional, & courteous. Jen explained the scanning process & use of aligners very clearly & with thorough instructions. Was very gentle with the 3D scan and was great about making me feel comfortable. HIGHLY recommend going to their location for your 3D scan.

We had an excellent experience at Smile Direct Club! Jammie helped us, and she was friendly, funny, and quick. My teenage daughter was a little nervous about it at first but commented several times afterwards about how it was actually fun for her and made her laugh. I definitely recommend for this alone, much less the cost savings.

I was expecting a rushed experience but Jumanne took his time to make sure I left my visit having all my questions answered. He made an effort to carry a great conversation while educating me through the entire process. Extremely great customer service from Jumanne. Would recommend to my friends!

The people were very knowledgeable and helpful! They answered any and all questions I had and made sure my experience was quick and comfortable. My person was Dana and she informed my of all the offers that was available. Lovely team!

My appointment was quick and easy. It literally took 20 mins.. Staff was so welcoming and the entire process was just simple. I was informed of how exactly the program work and all of payment options.

Niecy was extremely patient and caring about my concerns. She made myself and my guest feel 100% comfortable, she also made sure she sanitized the entire room and all the equipment right in front of me as to insure me or my guest that we wouldn't catch any germs from the previous client. I wish more people would be as caring and informative as Niecy was.

Good visit! I sort of already knew what I was getting into when I went in so I really just had to do the scan. A lot of the information you can read online before you go in. Ashley was very knowledgeable and personable. She stepped me through everything and made it super easy. I had a couple questions and she answered them easily. My only complaint is that I think the appointments were scheduled too close together so it felt a little bit rushed. Otherwise it was a great visit!

Tasha was amazing! She took the time to really get to know me and made me feel so comfortable. By the end of the appointment, I felt like I was chatting with an old friend. She explained everything so well throughout the screening and answered all of my questions. I am beyond impressed and will definitely recommend Smile Direct Club to all my family and friends.

As soon as I walked through the door, the woman at the front was so nice. She was quick and definitely knew her job! She was dressed nicely as well. Aretha was who I met with and she was a wonderful lady! She complimented me, explained the whole experience thoroughly, and made me feel comfortable! I definitely recommend this place!

Today my experience was awesome. From the greeting when I walked in to the tech doing my scan, the staff was awesome. They made me feel at ease and welcomed. Helped with all the questions and made sure I was Happy. Definitely made me decide to get the treatment done because of how well they took care of me. Kudos to them all.

Betty at the Salt Lake office was absolutely amazing to work with. She is so nice, personable and detailed. She went over everything thoroughly and I truly enjoyed working with her. I’m excited to see how my smile changes after I start my process.

The free scan was an easy and pleasant process. I was seeking information specifically for correction of my bottom teeth, as my top were already straight and was told the only option is to correct both top and bottom teeth. I was asked to commit and make my first payment prior to a dentist reviewing my scan or going over my treatment plan. I declined and waited until I revived the results of my scan. A few days after my scan I received an email stating my “treatment plan” has been approved and prompted me to make a payment. The approved treatment plan only showed changes to my top teeth, so I called to speak with someone who told me only my top teeth could be corrected.

So far everything is awesome. Love the dental plan. It’s so affordable, well known, very clean establishment. The employees are so helpful, kind and knowledgeable. The 3D scan was awesome as well. Can’t wait to start my journey.

Today appointment was very good. My consultant was JOJO. She was very welcoming, made the appointment comfortable. I got to see my smile. The equipment is very advance. The whole experience was great.

I went in knowing I was going to do. The process was just a formality. Everyone was helpful and answered the remaining questions that I had. My issue is that I received an email, that I still have, saying I would receive a $25 prepaid visa gift card after the visit but all they give you is a $25 voucher good towards “grin goodies” *with* an additional $50 purchase. Bad form. Other than that we’re good.

The person who did my 3D scan seemed a little lost when I was asking about the sweepstake you were having regarding the free aligner set which I was required to either book a 3d scan for or do the impression kit and I opted for the scan to get it done quicker. She really seemed stoic and robotic while she was explaining the details and I was just not enthralled, I am actually disinterested in coming back if anything. Like anybody who has some financial literacy, I am interested in saving when I can so when I have the option to win something like this for FREE I of course will take interest in it by asking the right questions and doing my part. She seemed slightly irritated when I asked a simple question about it and she was forced to acknowledge she had no clue and told me to contact customer service.

A marvelous experience beginning with the initial consultation. Products arrived as ordered, quality excellent and customer care service responsive and helpful. I would recommend this service to anyone. I am very pleased with my results. Thank you very much.

Absolutely terrible to deal with aside from the actual invisaligners themselves. Horrible customer service, can barely understand their representative on the phone, They give no respect and they talk like you're stupid. 1 of 10. Do not recommend.

My initial visit today was fun yet very professional. Every step of the Smile process was explained well. I received a tote bag with teeth whitener along with LED accelerator light and a $25 digital Visa card, just for the visit. On top of being excited about getting new aligners, I also received an additional $100 off with the invite code my daughter sent me. By the way, she also got $100 for the referral!

John at the Portland Store went above and beyond making sure my experience was topnotch. So refreshing these days to be provided EXCELLENT customer service. I had been rescheduled twice due to staffing issues. John made sure I received red carpet treatment during my appointment. Cannot wait to get a better smile. Thank You John!!

I liked the convenience that SmileDireClub offered. Also, a friend of mine used them and I liked the results that I saw. I previously had traditional braces. After a while, I misplaced my retainer, moved to another state, and had an opportunity to get another retainer. I needed to fix the little inconsistencies that not wearing a retainer for about seven months caused. SmileDirectClub lived up to everything that they say that they would do. Their product was great and so was their customer service. My smile turned out just the way I assumed that it would turn out. It went well.

My teeth spaced back out so I needed to get them back lined up. I decided to work with SmileDirectClub because I kept seeing a lot of social media posts about them and their results for a while. I made an appointment for their physical location then I went there one day. It was a 30-minute consult. They x-rayed my teeth and let me know how much time it’s gonna take to get the first ones out. It was four to six weeks after they fabricate things. I've never had any issues since then. They usually send me an email to check in and I do that probably two or three times. My results were 90% varied stuff. I could have gone a little bit more. I still have a few little gaps that I wanted to be tightened up. Overall, I'm still happy with my results.

Great appointment today. My consultant was very knowledgeable and efficient. She explained things really well. I was impressed with the technology and organization of the office. Appointment took 30 minutes. Thank you.

Alana was terrific! She explained everything completely and to my satisfaction. The technology is mind boggling! It's amazing as to what they can do with 3-D imaginary. Looking forward to receiving my devices and embarking on the journey to straight teeth. Thanks! Great job!

After dealing with the failure and poor service during the Impression kit submission, including SmileDirect telling me for almost a week after the kit was delivered to Smile Direct, that I didn't return it... I'm not sure that I can trust Smile Direct with my son's dental health. If you can't keep up with a delivery, can you really keep up with Dental Care? Not sure I want to risk $2k on it, was can Smile Direct do to ease my concerns?

Even though I had to retake some photos the process was fairly easy. I am however not satisfied with the results. I do not feel that there is enough of an improvement to warrant the cost. I appreciate the efforts put into my case. Thank you.

I've been researching all the different clear aligner companies, so I decided to do molds for all of them to weigh price/results. I booked an appointment for SDC since my office is near one of their locations. I put my CC info to book the free appointment (in case of no-show). Everyone at the office was super nice and my scan went fine. At the end they had me sign a form for the plan, and I was obviously cautious to do so. I explained that I did not want to be charged without seeing the projected results, which was supposed to be 72 hours from my appointment. I assured (more than once) that I would be able to review my plan before deciding if I want to move forward and that I would absolutely not be charged. This was a lie. The next day I was surprised to find that I was charged $250 for the deposit since I indicated I would be doing the payment plan IF I decided to move forward. I also received an email that my aligners were already in production.

Unfortunately after consulting with the dental team we have determined that my smile is not ideal for the Smile Direct solution. Which is disappointing because my experience with your company has been uniquely positive. The office staff was very professional. Goals and expectations were communicated clearly and with a hospitable and fun atmosphere. The scanning assistant was thorough and conscientious. And the online support did not hesitate to escalate my questions to the dental team. Keep up the great work!

The service was great, quick and easy. Was comfortable with the consultation, there was no discomfort on the scanning of my teeth and it was really impressive on the technology used to get a molding done for the teeth. Overall a great experience.

Ordered my aligners in November. Was told I would receive them in 2-3 weeks. Contacted customer service. After 3 & 6 weeks both times they told me they were in production and should be mailed out soon. Contacted customer service on January 12th and just flat out asked for my refund and at that time I was told the company was severely behind and my aligners were still waiting to be printed. I wasted my time with your company. My whole reason of wanting to go with Smile is because I wanted straight teeth by an important event. Now I have to redo the whole process with another company. You guys didn't even try to make it right, didn't even offer to rush the process. HORRIBLE COMMUNICATION & SERVICE.

Went to the KOP location for a scan. It was a clean, inviting environment. All team members were professional and explained the process with great detail. Anxiously awaiting for my 5 month program to begin.

I had my first appointment at Smile Direct and have no complaints. The people were so nice and made me feel super comfortable throughout my whole experience. Very glad I went and looking forward to the next steps!! Thank you smile direct!

The staff was friendly, caring, and helpful. Both Brittney and Albert were a great help and made me feel comfortable during the process. They definitely made this a pleasant experience and are part of the reason I will be continuing with Smile Direct!

I was there on a confirmed appointment and I had to wait 40 mins past my appointment time to be taken in. When I went there, there were not enough seats available so I had to stand for 15 mins before I got a seat.

I had an amazing visit. Ashley and Janet (hopefully I'm spelling the names right) were totally amazing. They made the process so easy. 10/10 recommend visiting these two awesome ladies to fix your smile :)

Everyone was friendly and kind. The doctor who took my scan was so polite and friendly. She ask me how I was doing and engaged in a fun conversation while doing the procedure. She was very nice. I totally enjoy the appointment.

The ladies at this location were both SO wonderful. The communication was excellent and especially important when I was running late. They were both so friendly and personable asking about more than just about my reason for wanting to try SmileDirectClub. I look forward to sharing my progress with them along the way and my perfectly perfect teeth smiles for my wedding in 6 months!

Both of my sisters used SmileDirect and they really liked the result, so I gave them a try. It's easy really to figure everything out and I like the process. I have to wear my retainers for four months and I'm on my first month. The results look really good except my teeth are straight in the morning then by the afternoon or evening, they're not. SmileDirect is worth it.

The meeting with the tech went well. She was engaging. At no time was it indicated that there would be an answer of "we cannot help you". Four days later, I received the call stating that for the cost, the only thing that could be fixed were my upper teeth, not the lower. My upper have little wrong with them and it is not cost effective to assume I would pay $2000 for that which has little issue. Your organization should be upfront and your techs should know if there are those customers that cannot be assisted with your product. Waste of time and my personal information.

Monica was very sweet and helpful with all the questions I asked and made it very easy to understand. At the end of the visit I was feeling excited for this journey and that's something I never felt after a dental visit.

Lamar was kind however when he was doing the scan it kind of hurt and he said "yeah I have to do this part of your mouth though." And before it started he asked if I wanted to be recorded and that "I will receive a $25 gift card." That is all he stated, but instead after I get home I realized I was video recorded for the prime reason that I'd receive $25 gift card, but instead receive an email stating I can redeem $25 to my next purchase of $50 or more. That's fraudulent and you should make sure to tell your employees to be specific when they state it will be a $25 gift card in return for being video recorded. I'd like my video to be erased from your records because that is not why I agreed to it.

I had my first appointment with SDC on 1/11/2022 and I loved it! Everyone was so nice and welcoming, I’ve never experienced anything like it before. I highly recommend asking for Tanya at the Montrose Blvd in Houston!

They made it so easy to get my teeth scanned and ready to go for my teeth correction. Much easier than the other company I tried that didn’t have in house services. I loved the convenience and accuracy of Smile Direct.

Kathy was exceptionally professional in explaining the entire alignment process, billing procedures, replacement/adjustment procedures and all aspects of what lie ahead in my quest for the smile I have always wanted. I felt comfortable and in capable hands. Suffice it to say, if Smile Direct delivers on its promises, I’ll be greatly predisposed to smile and share my story. I’ve signed up and hope things go as promised.

After my initial visit to Smile Club I was extremely impressed with the level of knowledge the 2 staff had. They were both very friendly and offered superior customer service that I left feeling like I couldn’t have made a better decision with anyone else. They will certainly be seeing referrals as it’s rare these days to get the level of service they provided. Great job!

The 3D Scan was a very pleasant experience. Tony was very professional, and had excellent bedside manner. He explained every phase of the exam, and performed each phase with gentle grace. Tony is truly an asset to Smile Direct!

Our experience at this location was great. Greeted right away by Zena and then to our consultation with Elizabeth. She explained everything thoroughly and answered all our questions. It was a great experience.

Crystal was so sweet and helpful. She made sure to explain every step of the Smile Direct Club and made sure I understood. We bonded over our love for psychology as well. I had the hiccups the whole time which was kind of embarrassing but she was so nice about it. Crystal gets a 12/10 from me.

I liked the convenience and the pricing of SmileDirectClub. There was a store local to where I am so it was really easy to go there. I set up the appointment and I went into the store to do the initial molds. The guy there was super friendly and nice. It was a comprehensive and thorough appointment so I was pretty satisfied with it. We got it all set up quickly. From there, I got the shipment of all the retainers. Luckily, I didn't have any hiccups so everything worked out for me. I didn't ever have to get anything remade or anything fixed.

From the minute I walked through the doors, everyone was so kind and accommodating. Jay in particular was so bubbly, kind and attentive!! She made me feel really comfortable and at ease the minute I walked in. I had a phenomenal experience!! Top notch customer service.❤️

It was an amazing experience! I was given all my options, and made me feel really happy about going through the process. I can’t wait to have my new smile! Most of all I’m happy that I don’t have to go in and check in. I am happy I can do it all online being that I am exposed to Covid being a first responder and not exposing everyone else!

The process is so easy. I was able to go to a Smile Store and the manager was super sweet. Got my 3D images done and saw my new smile the next day. Ordering was great and just awaiting my aligners to come.

My SmileGuide Steph made the whole experience very exciting. She was very informative about the process and within a few minutes, the scan was complete. I would definitely recommend SmileDirectClub for your teeth straightening.

I had seen stuff online and different commercials of SmileDirectClub and it was so much cheaper so I thought that it would be an easy route for me. Because I didn't want to have to go to the dentist every couple of weeks to get fitted for the aligner, go in to get the x-rays and get fitted, it was so much easier just one time and then having everything sent directly to me. I did it online and scheduled an appointment and went there. They were very helpful, nice, got everything taken care of for me within 30 minutes and I was out the door. I had a gap in between my two front teeth, some spacing between some other ones, but nothing really major. So that was what I wanted to do because I was insecure about that. When I had talked to the lady, she said it's an easy fix and she thought it would work fine and she was right.

I had the pleasure of having Alec as my contact. She was extremely knowledgeable about your service and thoroughly explained the process. She made me feel comfortable and confident of your service. As a consumer today most places don't have enough people to take care of you and even fewer have people who understand the issues and can communicate effectively with the customer. You have great representative of your company with Alec!

All in all a good experience, the communication for things was tough at one time. More pictures were needed and they never notified me to redo pics. I wish the price was different since they were only able to correct my top teeth. Would recommend for others to use.

What a great 1st experience with Smile Direct Club! It stared being warmly greeted at the door. All my questions/concerns were addressed and the process was explained clearly. I felt very very comfortable and was very impressed with the smooth process. Can't wait to get started on this new journey to straighter teeth.

I chose the Lancaster location to have my appointment at and I am so glad I made that decision. Although the office was running behind with appointments, due to being unintentionally understaffed, the employees present made sure to communicate every step of the way. I had the pleasure of having my scan appointment with Karen, who was very pleasant and personable. Karen explained everything perfectly and allowed me to be extremely comfortable to ask questions. Couldn’t have had a better visit!

I had the pleasure of being Vaneza’s client today and oh my god did she make me feel amazing! I hate anything involving my teeth but she made me smile laugh and had me leaving HAPPY! So excited to start this journey!

The first retainer I put on didn't last any time. It was three or four days, and it was so loose at the back of the teeth that I could actually take my tongue and flip it off. The rep took photos and they sent me another one. I called another time because I cracked one, and they just told me what to do. So, the customer service has been great. I wear the retainers for 24 hours, and next week, I start wearing them every day for at least 10 hours at night.

Morgan was nice and answered all my questions. I am concerned about how they clean the 3D scan equipment. I was told they wipe down everything but the camera glass that goes in your mouth. That’s concerning because that part touches the inside of your mouth and can spread germs and bacteria.

The 3D smile scan was top of the line, really. My smile guide was very informative. It will only take 4-6 months to improve my smile! Plus, if my teeth get misaligned in the future, they fix it free of charge! What a perk. Everything was very clean and my smile guide was very organized. My only worry was the monthly payment. My smile guide helped me sign up for care credit and I was approved instantly. Smile Direct is very affordable now. I'm so excited for my first aligner box to come in the mail!

A super quick and easy appointment. Amanda was awesome and explained everything to me as she went along! The process of scanning is kind of uncomfortable because you have to hold your mouth/head in weird positions, but it goes by pretty quickly! I can’t wait to see what my smile is going to look like!

Monica was awesome at The Smile direct office- very polite, professional, knowledgeable and helpful! It was the customer service number that I called- took over an hour to answer- I had my card ready to pay in full- when answered, a very heavily accent man told me I had been rejected- Smile Direct would not proceed, they could not help me. I did appreciate the honesty to save me from wasting the money (will now go to a real orthodontist). But 2 hours later received an email from an orthodontist from Smile Direct in Austin ready to start my treatments!!!! Very inconsistent! - Whom do I believe??? Not throwing away $2,000 on “maybe”!!!! I have deleted the app and the emails.

What a 5 star experience! Apologies if I've messed up her name but I called and spoke with Veronica (She's at the front desk) and she was so friendly over the phone. When I came into the office she greeted me with a Welcoming smile and cheery disposition. She was personable and really warmed me up. I have Anxiety and tend to be nervous my 1st time going anywhere new but she really made me feel warm and comfortable. Sharine called me back and put the icing on the cake. She spoke in a calm, caring voice and explained every single step and the why. She educated me while assisting me through this process. I left there in a fantastic mood and I am so excited for my new smile! I just wanted you to know what a fantastic job your team is doing!

I had a very informative evaluation and learned about some items that could be corrected. However, considering my age (84) and the cost of these corrections, I am not able to make the commitment now. Thanks for the education and suggestions.

The process was fast. I didn't have to return my aligners once. I already finished my treatment. I just wear them at night and it's been amazing. I have a couple of teeth that were not in place and this helped. In three weeks, I started to notice the difference. I will 100% recommend Smile Direct.

It was a great experience. Very welcoming staff. Very enlighten information on the Invisalign and the whole teeth straightening process. Made me feel very positive about my teeth straightening process, and what's to come in the future.

Had a terrific experience during my scanning appointment. The ladies in the office were very friendly and the technician that assisted me was very knowledgeable and very thorough with her instructions and what to expect. Would definitely recommend!

I loved my visit to Smile Direct Club! I worked with a fantastic SmileGuide named Chanel. She was so kind and friendly. She made the process much better than I could have expected. I loved the organization of my appointment and the SDC box I will be receiving. The adorable take home goodie bag was also a nice touch and had a super cool whitening kit to get me started on my journey to a perfect smile! Thank you!

I do not think I will continue with purchasing my aligners with SmileDirectClub. That is how bad the first impression and customer experience has been with this company. I am certainly not smiling. Just taking part in the first few steps of this customer journey, I have had extreme difficulty conveying basic information, getting proper instructions, and using the functionality of the technology platforms that support this program. It's incredibly disappointing to see a company that has been conveyed as an easy-to-use alternative be realized by me as anything but easy.

Me and my partner came here for my 3D Smile Direct screening. We were assisted by Jake and another young man who -I'm assuming- was the secretary of the office. Very kind and happy individuals; thanks Smile Direct!

My smile guide was Sabrina and she was absolutely amazing. She was professional and friendly. She explained everything perfectly and was patient. She even took the time to get to know me. Wonderful customer service experience.

SmileDirectClub's 3D scanning office in Pittsburgh, PA was really nice! They provided straightforward and easy-to-understand directions to the location, the offices were clean and fresh, and the staff there, Ashley and Ambrosia, were friendly and easy to talk to. I will definitely be recommending SmileDirectClub to my friends and family! I cannot wait until I can show off my smile courtesy of this company!

I went to the Smile Club located in Columbus Ohio on W 5th Avenue. The consultant I met with answered all of my questions and was very personable and professional. She made me feel so much more comfortable with my decision to move forward with the Smile Direct process.

I do not know that I have an order number as it was not given to me. First, to be a little picky perhaps, the sign on the door said “we are closed” when clearly they were open. Apparently they are short-staffed due to Covid, but only to find this out after I waited about 30 minutes beyond my appointment time. The representatives were very nice, however and that is much appreciated. As many emails and texts I received prior to my appointment, I was excited.. but did not appreciate having to wait so long after my appointment time as I took off from work for an allowed amount of time for this particular appointment and drove almost 40 miles one way to this location for the scan that was supposed to be quick and simple. Overall the experience was pretty good, but then to find out cost and payment plans then be told not sure if they can fully help my bite, which is my foremost concern. Understandable if their services are limited but upfront information would be better.

Extremely disappointed to find out after I signed up for the $49 a month promotion that it would actually cost more than without the promotion. I feel this is false advertising and cancelled immediately. Will be telling everyone to avoid you.

Tatiyana and Aisha were awesome yesterday. Tatiyana made sure I understood everything and made me feel at ease with the process. Aisha was a pleasure to talk to. Can’t wait for my aligners so I can start the treatment plan. So excited!!!

I was so impressed by my visit to the Flatiron SmileShop. Every element of the experience was so thoughtfully curated-clean, high-tech, modern and almost glamourous. The team was beautiful, friendly and professional. Very compelling. The scan was quick and painless and very cool to see the image progressing on the monitor. Unfortunately I won't be going forward with SmileDirectClub for aligners, but the scanning experience was fantastic and I would recommend to people for whom SDC is a great fit!!!

Happy that I finally made this choice and am getting my teeth straightened like I’ve always wanted. The consultation was quick and easy! Had a good time with Ashleigh. She was well informed and I left feeling excited about my decision!

Had a wonderful experience with Gigi and Jose at Smile Direct Club! The space was very clean, Gigi was thorough, kind, and made sure to answer every question. I felt considered and I’m so excited to start! Overall 10/10 experience!

I accidentally ordered pay in full, for my aligners. The impression kit was easy, everything went smooth. I canceled the order not even 20 minutes after the mistaken payment method. And told them the problem. Apparently there was nothing that could be done except cancel the order and wait 2 TO 10 BUSINESS DAYS. So now my bank account is acquiring late fees until they give me my money back. So all in all I am receiving most likely $100 to $200 in fees if not more, because they simply couldn't just cancel the transaction. So I will definitely now not purchase aligners because of this huge problem. Huge waste of my money and time for nothing.

I liked not having to go into the dentist. And it worked. I read some articles where people said their retainers didn't fit. Because I had braces before, and if you don't wear your retainers, they get tight, so people don't push them in or pull, whatever they need to get the retainer on for it to start working so it will slide on. That might be something SmileDirect should tell people, because I didn't think mine would work either. But you just have to work them until they pop on. Usually, after that first day, they pop in and out. They are a little difficult, but they go in and out for those few hours.

The tech that handled my scan and consultation, Mercy, was amazing. She was extremely knowledgeable and her effervescent kept me smiling the entire visit. I wasn't too high on Smile Direct Club at first but after working with my I am definitely more optimistic. Give that young lady a raise, she deserves it!

From the moment I walked it I the SmileDirectClub Amber was so nice and welcoming. I felt very comfortable with her the entire visit. She was kind and professional and explained the program with expert clarity!

The two ladies that I met were very professional. The lady that took all of the pictures explained everything in advance, made me feel very comfortable and afterwards she told me it was her first time doing it. I was completely surprised. I have already called two of my friends.

I had an fast awesome experience at SmileDirectClub on 2055 Westheimer Rd, Suite 125, Houston, TX 77098. My SmileGuide was **. She had a great attitude and told me everything I needed to know about my journey with SmileDirectClub.

I went to get the free scanning of my teeth and my smile guide Kionna was phenomenal, she start the session by getting to know me and asking me questions to better my understanding of the whole process. During the whole session, I had a wonderful time and was sad it was over so quickly. 11/10 would recommend.

I have been in the customer service call center departments over 10yrs and I will say- this was one of the worst ones to deal with. The run around, lack of care, consistency and attitude these reps have is why I went to another company - Candid.

I understand the complexities of an open bite and knew there was a possibility that my open bite could not be fixed. However, the ending smile results barely changed the appearance of my teeth now which was disappointing. My dentist will likely have to use invisalign and monitor the bite with extra device attachments. Worth a try to do it through SDC for a much better rate.

I went to the Schaumburg, IL Location! I believe the girl’s name was Alejandra, and she was AMAZING! She was so kind and thorough, and was very helpful with all my questions! She is so deserving of everything good! Definitely worth the drive, considering I am almost an hour away!

Arrived early and took me right in- no waiting! Monica was very pleasant, very informative and very professional and proficient. She explained every procedure and answered all my questions. Everything was very clean and sanitized.

I was not expecting, & was VERY surprised/shocked, at the EXTREMELY HIGH PRESSURE sales tactics. I went in expecting to get all my questions answered and leave with the needed information to come home and share with my husband (we had planned to decide which payment route, etc, in which to go, & then to sign up & make the down-payment, possibly that same night, but no later than the next afternoon), all of which I made very clear to both of the ladies (who signed me in & the one who did my actual scan, at the same time, as both were in the room with me while checking in) & I was assured that a lot of people do that (especially when their spouses are unable to make the appointment with the ["potential"] patient or, as in my case, their spouse is also unreachable during the work day, DUE to work).

The team at Smile Shop was super friendly and helpful! I had to reschedule my appointment a few times and they were incredibly accommodating and understanding. During my appointment they were very professional and made sure I knew all the details about my next steps with Smile Club. Thanks again!

I finished in mid-December. It was at the sixth week that I noticed a big difference. Everything was excellent. I'm 100% satisfied. However, I'm very disappointed about the customer service. I had two issues, and there was no customer service. Suddenly, when they needed to charge me for the retainers, they appeared.

They have very thoughtfully designed a great process from beginning to end, to create a customer experience that is easy and delightful. Brand and experience is very consistent across all platforms. I’m not a customer yet, but I have confidence in them should I choose to sign up. Learned today of their lifetime guarantee - meaning, free align ERS should my teeth move again - which I Love and know is a great value…this being my 3rd round of braces :-) That’s a great feature in my book and will probably seal the deal. Love that whitening is included too. Shalom & the receptionists in Buckhead. Atlanta GA were all great.

I thought the appointment was great. I wish I had known that I was going to be called in my appointment 30 minutes late. I understand the office gets busy but communication would have been great. I also felt that there was a lot of pressure for me to commit immediately. It is a lot of money to spend at the drop of a hat and I think some people may not be ready to spend 2000$. Other than that, I thought it was a good experience.

Two years ago my dentist suggested that I did the brace because I complained that I just couldn’t clean my teeth completely even using electronic toothbrush. After two years pandemics, this time when I come back to the state to visit my daughter from France which I currently live now, my dentist again urged me to take action. He specifically recommended Invisalign this time, but the price he quoted to me just too high. Then I searched on the web and found the SmileDirectClub. I booked the appointment and was so glad I did. The experience I had was wonderful. It is super easy with the 3D scanner to get the image of the whole set of teeth. The two assistants who worked with me are also super friendly and professional.

SmileDirect cost a lot less than it would and everything was done over the phone or in the mail. I made my implants and then I brought them the Smile Stretcher they sent me. On Monday, Bruce helped me get pictures. I had to wear the aligners for five months. Now, I'm sleeping in my retainer, and I've been happy with my results.

When I went into The Smile Direct Office I was a little nervous. Then I met Monica and she was the sweetest person on earth. She made me feel so comfortable. Showing your teeth to people isn’t easy especially if it’s something you’re insecure about but Monica made it to where I forgot that I was even nervous. She talked to me the whole time and was so nice and funny!!! Thank you Monica for making my visit easy and fun!

He was very informative and personable. Bryce had an answer to every question and didn't beat around the bush. I love that he emphasized the Smile Guarantee! No other aligner company does this. I'm so excited to begin.

I went in to get my 3D scan and it was very easy and fast!! It was also painless and fun to watch! Miranda was so helpful, kind, sweet, and very knowledgeable about the subject matter. She was an amazing person to have my appointment with! She made me feel so comfortable and was very personable. She made the appointment fun!! Thank you Miranda!!

Was told I would receive $25 for allowing recording on my session in a way that insinuated it would be a Visa gift card but instead it was a $25 gift card for the Smile store on top of a purchase for $75. Also why is it the same price for correcting only the top set of teeth and both sets. I am still interested in getting Smile Direct but I need to have my bonded retainers removed.

My appointment went smoothly. The associate, Jamie, kept me informed of what he was doing, did a great job, and was conscientious and thorough and always pleasant. He explained everything clearly and professionally.

Called local number several times the day of my appointment but no answer then called the 800 number and was given the wrong information on pricing and the time I had that the price would be good for. There was a big difference in both. Place was clean and the people very nice. Not sure I want to do this all by myself with no face to face follow ups since this is a 3 to 6 month journey to straighten my teeth. Plus costly.

Erin in Brookfield was very friendly, energetic, and informative. She took time to get to know me and understand what was important to me. She was knowledgeable and walked me through everything.

Both the woman who was working the front (didn't catch her name) and Terrance were friendly and helpful. They handled all my needs in a respectful and timely manner. Answered all of my questions regarding the process.

Jeremiah took care of my wife. He was kind and thorough with his explanation. Made sure we understood the process. He took the 3D scan and sent it off to get it assessed by a doctor. We'll be notified within 3 days. Very pleasant experience.

I wanted to make my teeth a little more even. SmileDirect just scanned it around and made a digital mold then they sent me the dentures in the mail. I had 10 sets and a retainer now and I wore them over the course of 10 weeks. The first set was painful and a little uncomfortable. But I like the results.

We needed to do another round after our initial treatment plan did not give us the results we were hoping for. Fine, however we had to do 3 impression kits, all of which took an incredibly long time to get a response about. We now have been accepted into production and have been waiting for OVER 4 weeks, despite the 3-4 week timeline given. It’s now been 4+ months since we finished our first round and teeth are still no better. It’s been a frustrating experience to hear from any representatives or get responses. We are incredibly disappointed in all of the timeline promises that were never met by SmileDirect.

Overall great experience. Roxy was very personable and did a great job educating me on the entire process. I would highly recommend anyone interested in straightening and brightening their teeth take the 30 minutes to invest in themselves.

From the moment I walked in the door the Smile Direct staff member was prompt to receive me back to the chair and friendly and courteous. During our meeting she was very informative about their services, set my expectations realistically and answered all of my questions. She informed me that I would be getting all of my repositioning retainers at once for every week so there is never waiting for the next step. I’m look forward to receiving them and am excited about my impending new & improved bright, straight smile.

My appointment was at 11a - 1135, I was pulling into my neighborhood (and I live 17m away from the shop). Needless to say it was the quickest appointment of my life lol, but also the most thorough. The atmosphere was welcoming. Sophia made sure all my questions were answered and I’m just super excited to start my smile journey!

I was very pleased with the service provided by Karen ** of the King of Prussia, PA office. She was personable, professional, and sensitive to my request for an improved smile. I will gladly refer any friends to your services.

I had a couple of other friends that used Invisalign. I started looking into it and had a little bit of sticker shock because I didn't have a very severe issue. I just didn't feel good about spending that much money on it. I looked around at some more affordable options and heard some good things from people about SmileDirect. I did some research and then I gave it a try. I did the nighttime plan where I could wear it when I'm asleep and it works really well. It resolved the issues that I had and it really straightened my teeth. I've been wearing my retainers and everything seems to be fine. The instructions are understandable and it's easy to do. The customer service did a few check-ins and I always had a nice experience.

The staff were friendly and knowledgeable. Walked me through the whole process. The scan itself was fast and not too invasive. Got to see a model of my teeth right away. Can't wait to receive my aligners.

It was nice that SmileDirect got a virtual check-in as I didn't want to go into a doctor's office every month to get adjusted. I'm very happy with the results. The people around me have noticed the improvement and I have received several compliments on my smile recently.

Very informative and approachable about everything referring to Smile Direct Club. I really appreciate her time and how she broke down all of the tools, the equipment and the utilization of the teeth whitening.

I wanted to close the small gap in my two front teeth. SmileDirect was the easiest thing to get and I've had my retainer from them since October. This process would be great for somebody that had teeth that were a little bit worse than just a gap because it's one price for everybody. I could have gone a cheaper route. Also, the retainers are a little flimsy and could probably be made out of better and thicker material. If I take my retainer out for 30 minutes to eat, I can already feel my gap shifting. Overall, Smiledirect has been good and I would recommend them to other people. It's better compared to Invisalign where you don't know what price you're gonna get.

I was told my bag of goodies included an infrared light tooth contraption but it did not. I did not check the bag before I left as I was in a hurry to get to another appointment since my Smile direct appointment took over an hour and a half between appointments running behind to issues taking pictures of my teeth. Can you send me the infrared device?

We had a fantastic experience at Smile direct club in Towson. The place was clean and beautiful. Everyone was extremely friendly and happy to be there. My daughter and I had a great experience. We came in to straighten my 14-year-old daughter's teeth just a little bit. We are so excited to try the product and so far it has been a phenomenal experience!!

Efficient, fast and accurate. streamline and transparant. It's a very professional business model!! Best of all there was no egomaniac orthodontist antics and no snooty receptionist!! This place was terrific and my technician: Pearl was outstanding.

The entire experience from soup to nuts was easy and stress-free. The staff at the San Jose Smile Direct office were all very friendly, professional and knowledgeable. Most importantly, they all seemed to really enjoy that they do which reflected in their positivity. Overall, I'm very pleased with the step-by-step process and my purchase. Thanks again!

I've been super excited about my aligner experience, but am frustrated now. I was told during my consult appointment that I could sign up for nighttime aligners. I did. I received many, many emails and texts confirming and pumping me up about my order, and not one indicated that I would not get nighttime aligners. They indicated that the whole process would take 4 months because not much movement is needed.

I had a wonderful experience during my appointment! Everyone was so friendly and very knowledgeable as well as helpful! Xena and Claudia were working with me and they made me feel very welcome and appreciated. They also made sure I felt comfortable and had all the information I needed. I am very happy and excited about starting my Smile Direct alignment.

SmileDirect had a better price and was one of the better options. The process was very smooth and they kept checking in. The virtual calls were very convenient and smooth. You don't have to go in person. They send you the mold and take your measurements in the beginning with the different other molds. You know how they are going and you can just contact them. It was a very simple process. The quality and costs were as good as could be too. I had their all-nighters for eight months and they definitely did what they needed to do. There are still a couple of teeth that aren't exactly where I want them to be but it's better than what I started off with.

It was nice to meet with Sarah, she was thorough with information, and communicated all her movements while scanning. All in all, she, And Alberto, gave a stress free environment and I left feeling more confident to follow through. Thank you guys!!

Robyn was amazing! She knew so much and was very insightful. She answered all of our questions and made me feel comfortable with moving forward! I would definitely be recommending her and SmileDirect!

We loved Bryce and everyone involved in the process, from scheduling to completion it was all quick and easy. Thorough visit with time for questions to be answered. Loved the perks like the Visa card and whitening! Can’t wait to see my daughters smile become even more beautiful!

Since the moment I walked in the doors I felt very appreciated and that the employees wanted me there and wanted to help all their customers with top notch customer service. The front desk gentleman was very friendly and welcoming. Rainy helped me with my appointment and she is absolutely wonderful, she is one of the nicest and most professional people I have ever met. She was always asking me if I had any questions and made sure I wasn’t uncomfortable during the scans. I really appreciated Rainy and had a really great experience at Smile Direct Club. I left my appointment feeling really excited for my new smile and happy with all the promotions I got from online and also how warm, caring and professional Rainy and the rest of the staff are!

I wanted my teeth straightened and it was cheaper to go through SmileDirectClub than to an orthodontist. The process took four months and I'm done with it now. It was a very easy process. It worked and the cost was good. I'm very happy with my smile.

David and Nikki were very warm and welcoming. They were professional, answered my questions with ease, and very personable. The Smile Direct Club facility was clean and comfortable. I am very excited for my aligners and am recommending them to friends and family.

I took my son to get a 3D scan for possible aligners. Monika helped us. She was very knowledgeable and helpful. She made my son feel comfortable about getting the scan and answered all of our questions.

I would have rated 5 stars if the fact that the Smile shop I visited had no branding on the building been communicated to me. However, the location manager attended to me personally and was able to keep my appointment.

The moment I walked inside the staff was very nice and professional and the whole process was simple and easy. I would definitely recommend Smile Direct Club to everyone and anyone not to mention they are cheaper than most other places and they guarantee your smile for life.