SmileDirectClub Reviews

I signed up and became a customer in I believe the beginning of 2020. Things seemed to be going pretty good. But then when I Went to change to my next aligner, it wasn’t the correct one for my current adjustment. And then I noticed that the other aligners that were supposed to be placed in after my teeth had shifted were all for my top teeth and I didn’t have the rest for the bottom. Which actually were the ones I was most concerned about. Needless to say I was unable to reach SDC to inform them and have the correct ones sent. And it wasn’t the first time I had a similar issue. Which pushed the process time back. So I am currently stuck with the work incomplete.

If I could give them a zero minus, I would. After numerous attempts of contacting them because the aligners never properly fit my teeth. I finally had one call back in which they agreed to send me a new set. I did another mold, and they sent me a new set. The new set never fit either. When I complained about that, they scheduled an appointment with one of their “doctors“. I’m not even sure if they have a Dr on stafff because I was never contacted by this person say Dr. Didn’t hear from nor see a doctor for the entire time I tried using them. Even though they back up having a dr in staff. Now, 5 years later, I’m being contacted by people saying they are suing me for nonpayment. Yes, I stopped paying for their services, it wasn’t helping, and I verbally told them so. Now what do I do?

Do not give them your phone number!!! They will text you multiple times a day from different numbers. They are evil. I hate them. I can’t stop them and am going insane. I created this account just to warn you.

We did the entire treatment, beginning to end, sent in the photos, they did nothing, towards the end they went out of business and I couldn't get my money back and they keep taking money out of my account even though they weren't in business anymore. I now want to file for join up in the class action lawsuit to get all of my money back because it was a waste of money and time.

My experience was a complete and total disaster. I paid for the 22-hour-a-day experience all upfront. Halfway through the aligners did not fit my teeth anymore. This was after suffering bleeding gums and bleeding cheeks. They told me to get a fingernail file and file down the aligners. That's not something I should have to do. I told the company I want to complete and total refund and they wanted me to sign a total waiver for my teeth. I wasn't sure what was going to happen in the future so I did not do that. All of this money I paid upfront is now flushed down the toilet. Do not do this. Go with a professional dentist or somebody else. This is garbage. And if it does straighten your teeth you're going to wear retainers the rest of your life.

When signing up for the treatment plan I was very excited and eager to start my journey of protecting my smile. From the start everything went as planned until I was charged twice on my credit card for advance treatments that I did not get yet. From there I called in and the representative refunded me and said it was an error as they thought I was head of my treatment (even though I sent in biweekly photos). I was thrown off by that, but continued my plan. Everything seem to be going as planned so I was eager to introduce this to my nephew as he was in need of braces to align his teeth. I got him signed up and start his treatment plan added to my account. He did great with it and everything was going as planned until I had an accident with my front tooth being broken in half and in need of a crown with a root canal.

I have completed my course and my teeth still don't look good. I have one that has not turned the way it should, and now there is no one to purchase aligners or retainers from. I never got great custom support anyway. What a sham company. They are walking away with millions of dollars and we all want our money back.

Do not purchase anything from this company. Aligners ended up shifting my teeth in the wrong direction and caused me significant costs with my dentist to re-align my teeth. I went back and forth with their support for 6 MONTHS with no resolution. They refused to give me my money back and then stopped responding to me altogether.

I've been using SDC for two years. I've gone through three separate "rounds" of retainers and my teeth are minimally straighter. Every single time I have emailed, I've been ignored so then of course, you have to call the 1800 number where you speak to someone overseas. EVERY SINGLE TIME I've voiced my concerns their product wasn't working, I've been told to pay 25 for a new mold and they would get me another round of aligners. My original schedule was supposed to be 9 months. I'm now at 2 years with still crooked teeth. I've asked for another orthodontist as clearly this one can not do his job and I've been told they all work together. The last complaint I emailed in was supposedly assigned a ticket number and that was the last I heard. DO YOURSELF A FAVOR AND GO WITH A DIFFERENT COMPANY. I WISH I HAD. I AM OUT ALL MY MONEY WITH NOTHING TO SHOW FOR IT.

I visited SmileDirectClub in Summit, NJ on May 4, 2023 for a “free” consultation whether I would be a good candidate for SmileDirect aligners. I never once interacted or had any evidence whatsoever that any real licensed orthodontist or dentist “assessed” my free consultation to determine if I was a good candidate or was involved in any manner in this process.

If you're looking to use SmileDirectClub, DON'T. While seeking care from your local orthodontist is more expensive, it'll be worth your time, health and money to do it right. I made the unfortunate mistake by using Smile Direct Club to straighten my teeth. After going to my dentist for a routine teeth cleaning, they discovered my top front teeth were loose, which was caused by trauma from Smile Direct Clubs products. To prevent further damage, I'm now under the care of my orthodontist. The money I thought I'd save using Smile Direct Club, wound up costing me more now that I have to undergo care from my local orthodontist.

I did my scans, smooth process. I was told I would receive aligners within 3-4 weeks.. I am going on week 6 and no one has updated me on anything.. I called customer service and they said it's still "processing." They will leave a comment saying, "Send your concern to reviews@smiledirectclub.com" which I've already done. I'm starting to think a lot of the good reviews are fake...

This ridiculous experience started all the way back to the end of 2022. I initially signed up for it excited in the hopes that they would help me close up some large tooth gaps. Once I signed up, they were very quick to send me the impression kit. Upon receiving, I stated on my latest communication with them that I would need specific supporting documents so that I could validate this under a dental insurance request. Their customer service told me providing an invoice with the information that I had requested would be no problem. I was so wrong in believing that they would provide the documents in a timely manner.

In the beginning assessment when I went through a questionnaire, there was no mention of, (if you have any implants or crowns) and fillings you aren't a good candidate. After I ordered the kit, I google Smile Direct Club reviews, which I should have done before, and I saw some bad reviews about how the liners have broken teeth. I am concerned that I could cause more damage than good because of the condition of my teeth, plus, I have 2 implants. They replied (if you are deemed unqualified by the State Licensed Dentist or Orthodontist overseeing your case we will refund you) but the cost of seeing a dentist will be more expensive than the kit itself. They also take days between each reply. I feel that I have been deceived by SmileDirectClub.

During my first visit I was promised a free retainer at the end of my treatment in exchange for allowing my consultation to be video taped for training purposes. Upon completion of my treatment, I was automatically charged $125 on my credit card. I called customer service and was told there was nothing they could do. I asked to speak with a manager and was placed on hold for 20 minutes only to be told no managers were available. Very poor business practice.

Great service until I paid for everything in full. I simply needed an insurance claim form to send to my dental insurance provider. I was told it was sent for me. Nope, my insurance company never received the form. So I have called over and over requesting a form to send to my insurance, and they keep telling me 5-7 business days. When I email, it sounds like a bot as the answers don't make sense. Now that they have filed for bankruptcy, it looks like they will not even provide basic customer support. Stay far away. I thought I was getting a good deal, but if there is no customer support, it is not.

Smile Direct Club seems like a good idea at first, until it is not! My treatment started in May of 2022 and was scheduled to end in September of 2022. It’s October 2023 and I am still in treatment. I decided to go with SDC because of their promises (cheaper than Invisalign, faster than braces) but the devil is in the details. I wore braces in the past and my teeth are pretty straight but I have some spaces (gaps) that need to be closed. The largest being in the front. Each time I am done with the treatment, the spaces are still noticeable. I contact SDC, they make send pictures, it goes to a dentist for review, and then about a week or two later I’m asked to visit a local center for rescanning. Afterwards, 3 to 4 weeks later a new set of aligners arrive and the process starts all over again.

Most of my experience was pretty decent. They have an app that for the most part works okay. You can check in on the app to see your aligner plan and get notifications when you need to change aligners. Overall I would rate the general experience with this company as average. Customers service is below average. When you use the support app you get to chat with a bot most of the time until the bot can’t help you and then you get a live persons. On more than one occasion after wading through all the junk communication with the bot and getting a live person they would just drop communication and direct me back to the bot.

I've been using aligners and retainers from SDC for over 5 years. The process for my aligners was great. The impression kit was easy to use, photos were also easy, and the aligners came quickly. However...since I've completed the aligning process and have just been using the retainers, my experience has been terrible. On multiple occasions, when ordering new retainers, my order has been delayed for months, with no explanation. The only way I ever find out what's going on is to call them. Their communication with their customers is awful. This last time I ordered retainers, it was the same as before - I get an order confirmation, and then nothing. It's been nearly 3 months.

I ordered the aligners. I had a hard time applying my insurance. Customer support is not that helpful. I wanted night aligners and got 22-hour wear. My bottom teeth were already straight. My top teeth were the problem with slight spacing and one crooked tooth due to past negligence of an incompetent dentist. I went through the process, wore my aligners religiously, and still need more straightening on my top teeth. To be exact, my space did not completely close. It is almost there. I also did not receive my retainer, which I ordered with the aligners initially. I am not saying it does not work; I want what I paid for and the expected results. Customer service causes more stress, and I feel they got what they wanted: their monthly payment and my money.