SmileDirectClub

The process for my daughter was good. We did the mold and send it in. It was easy. There was only one point where she had a stubborn tooth that wouldn't move and the things didn't seem to fit. The hardest part was she was at college and, since she is 18 years old now, she had to make all the changes to the account instead of me. That was difficult so I'm trying to help her out. You've got to call and you've got to do this. They won't give me the information which was okay, even though a little frustrating at times. I made her handle it. There was a delay because she gave her my Gmail. I set up the account initially. Then, she tried to give the information. I don't know if she gave wrong information or they couldn't find the account. So then, it caused the delay later on. She had to get something fixed because something wasn't fitting right and there was a tooth not moving. Then, somebody didn't put our order in correctly.

I finally had to call in and say I was Savannah to get it taken care of because I think she just had a bad rep. I said, "All right, that's enough. We got to get this taken care of now. I'm taking care of this." So, I did and I took care of it. The guy I talked to was amazing. He said, "I'm so sorry. They put the information in, but they missed a step. And because they missed a step, that's why you have gotten no information in the last month." So, that part of the process was not good. We did have a problem with the tooth not moving, and then the aligner not fitting. So then, whoever my daughter initially talked to didn't do the process correctly. Then, when she called again to try to follow up on it, that's when she couldn't get her account handled and they said they didn't see her account.

My daughter loved her aligners. Wearing them is fine but she likes the results. It's given her more confidence in her smile. The front tooth is straightened out. We are still in the process. It took us a while to get the process fixed because we did have a problem with not fitting the aligner. So, that one tooth that is behind moved a little, but not enough and it's not budging. So now, we're in the process of trying to go back and get it refitted. I did pay for some additional imprints for her teeth but she doesn't mind wearing them and she has seen there's visible changes and that makes all the difference because that's the whole reason why we did it. We're pleased and I'm willing to do the whole experience again.

I always smiled, and always had straight teeth. Then of course, when you get to a certain age, they start shifting. Two teeth were overlapping, and I just didn't want to smile anymore, and I wanted them fixed. I didn't want braces. So, I went with the aligners with SmileDirect. I'm probably 95% happy about it. 5% is because my tooth is still a little on the crooked side. I thought maybe wearing the retainer would correct that, so I wore the retainer for six weeks, and then I started just every night. Overall, I'm happy because I'm smiling again. My best experience was going to a satellite and having them do the 3D pictures. If I had to do that on my own through the mail, I would have been so flustered.

SmileDirect wouldn't do my bottom teeth though. They told me they couldn't fix it. I had braces years ago and my dog chewed up my retainer. Back then, when I was a kid, they didn't have retainer cases. So you'd put it on your nightstand and your dog would come and eat it. It happened twice and my mother wouldn't get me another one. So my teeth all shifted back. I’m a real proponent of wanting to wear the nighttime thing. But right now, I'm having to wear it 22 hours a day, which is fine. It's not a big deal. I'm very impressed with SmileDirect. I bartend now and I was behind the bar and friends came in. One friend knew I had gotten the Smile and the other friend did not and she said I had such a beautiful smile. I started crying. Nobody's ever said that to me. That’s how happy I am.

You have to stay on top and keep the aligners clean. I got one of SmileDirect’s little ultrasonic cleaners and I do that and use the toothbrush so that was able to make it work good. You just have to have an attitude that you want to do this and once you overcome that, you get into a routine. I've been on the retainer for some weeks and that's new, because I only put it on to go to sleep.

My teeth were a little messed up but it straightened out. My bottom ones are nice and with the front ones, I had a tooth on each side that were small and SmileDirect moved it as much as they could so it worked out fine. I probably could have gone for another series. They could probably move and more but I'm happy with the results I got. I’d recommend SmileDirect to a friend but I’d tell them what goes on because I knew a little about it when I got the aligners. But they worked with me well. I had a bridge break when I was starting this and they worked with me till I got a new one. It was only a few weeks and I broke them so they had to resend me some new ones. That took care of it. I had it replaced but with a newer technology, so they adjusted the aligner so everything worked and you get the trick putting them in the correct way.

My only concern not going to the dentist is maybe there's not enough space. And that's why my teeth are overcrowded. So, the results are great. If I skip a day of wearing the night thing, that tooth will move. And that concerns me. But that has to do with the fact that I didn't get a tooth pulled with a dentist. If I don't stay on this and I don't wear something for a month, I bet that I would have to redo this. I felt I would have to always wear the night one. If I wanna keep them like this, I have to wear the night thing. But it works.

Also, the whitening stuff that SmileDirect has works big time. If you go in and they use the ultraviolet lights on your teeth with a dentist, they send that. You put that on your teeth for 10 minutes. If you do that twice a week, after two weeks, it makes a noticeable difference. I told my dad he doesn't to be a customer to order that. He can just go on SmileDirect and find their whitening thing and buy it. And it doesn’t hurt my teeth. So, if you’re looking for something, it’s affordable and it works. I would recommend SmileDirect to anybody.

Each time I try to call to get the touch-up they ask for photos of my teeth, however, the instructions they send are always in French. I don't speak French! I have to call back and be put on hold once again and for whatever reason the customer service does not know how to send the instructions in English. Then they state I will receive an impression kit and a follow-up email or phone call in 3-5 days, this NEVER happens! They never follow up. It literally takes 10 phone calls to get them to keep their word. When I call they seem to have no clue what is going on and want me to send the photos again, that I have already sent multiple times.

I am beyond frustrated with this company! I am over a year in my treatment and most of the time all I am doing is waiting for the next thing or someone to contact me (which, again, never happens). I highly recommend going somewhere else and paying more, there is no care or concern about the customer with this company. Somewhere along the line there is a huge gap in Smile Direct's communication in-house and process within the company. Oh, by the way I am still waiting...