SmileDirectClub Reviews

I had a great experience using the kit. They were a little tricky to figure out but I finally got it done. Everyone was super nice and helpful! Thank you! It was fairly easily once you watch the videos and read the brochure.

The 3d model wasn’t what I was hoping for. I suppose the retainer can’t close large gaps, but it would have been nice to have that communicated to me. It would have been nice to leave comments on the results you receive.

Submitted my impressions In October and just now got my aligners. To order awful customer service. Will not recommend. Said my DOB was wrong but it wasn’t. Not sure I would recommend to anyone. Not impressed. Hope for better luck if I decide to order.

I keep chatting with representatives to try and see if my insurance will cover the aligners, and they keep submitting tickets to the insurance department, but no one has resolved the issue. I have only received an email to say, "hey we got your inquiry, but nothing else." Their insurance verification page is vague and hard to figure out if you have coverage. My aligners are ready to purchase, but how can I purchase them when no one will get back to me about my insurance coverage?!

Very good, thank you, I think my smile is gonna be amazing, I’m so exited to have my aligners, because I don’t like my smile and I’m so sad sometimes and I think I’ll like my new smile and I can’t wait.

SmileDirect was gonna be able to fix my teeth at a much lower cost and it was more convenient. Process-wise, you order the impressions kit and they send it to you. You do the impressions and it’s really simple and they then let you know whether or not they can do the treatment. For some people, it will not work. After that, they send you the aligners and you just follow the instructions. For my process, it was supposed to be seven months. I did a touch-up, so it took about a year because one of my teeth was terribly stubborn. It kept breaking the aligners. They fit right after that. You do have to sleep with them on and it's 22 hours a day. They hurt, particularly, when you first put them on. But I didn't even take pain medicine for anything. It was manageable. I finished the process a few weeks ago and I'm super satisfied. I can smile in pictures now and it doesn't bother me. It doesn't look like I'm missing teeth. I'd recommended SmileDirectClub to everyone.

The process was amazing! The 3D scan of the outcome was exciting and hopeful. Unfortunately my insurance wouldn’t help and I just cannot afford. I was expecting the price with the insurance coverage which I could afford. So it is sad ☹️

I do not want this. You will only want to do my top teeth and that is not what I need, I was on hold for over an hour to contact your company, live chat today says no one is available. I want this CANCELLED!!! Awful communication...

Had the scan done almost a month ago and haven't heard back yet. Would like to get started but don't know how. When can I see the scan results? When can I start receiving aligners? Would like to be able to give a good review but I need communication first.

They were wondering about providing service, and sanitizing. I would appreciate a little more info on insurance info. The tech who helped me didn't know much, and I def do not blame her, but for my own understanding I would have felt more confident when I left. But overall she was very nice and understanding and patient with me.

I had my first initial scan on January 8th. Apparently they were not sent out to be made until January 18th. I have yet to receive them nor do I know when I will get them. I have had the run around with this company. I was told they were being shipped out in February and now we are in the middle of March and I still cannot get an answer as to where they are. I was told they are in stage 4. The aligners have been in stage 4 for a few weeks now? I wish I could get a clear answer. I am sorry that I joined :(

My first visit to Smile Direct Club was great. Both of the ladies that assisted me were great, had awesome customer service. They were really kind, helpful, explained everything thoroughly. I didn’t have any questions at the end. I would recommend you guys to friends and family.

I have been wearing my aligners at night and asked how long I should wear each set. I was told that someone would advise me (2 weeks ago). Nobody has reached out, and I am on day 3 of week 3 w/o swapping out my first set of aligners. I have estimated about 3wks a set, but was waiting to find out if that is satisfactory.

I felt like my smile guide was a bit scripted. It was a tad uncomfortable trying to have a conversation with her, she was almost robotic-like. I also thought she was a bit pushy when I said I wanted to wait to pay to see if my insurance would cover the payment.

I had all four wisdom teeth pulled and I could not have asked for better results. From the time I walked in until fully healed was amazing. The instructions on self care were very thorough and I would recommend this group to anyone and everyone needing oral surgery done.

Very easy to use. Instructions are clear and easy to understand. I needed a touch up on my aligners. The gal at customer service was very nice and knowledgeable. There were no issues when I requested an aligner touch up. I would definitely recommend to friends and family.

I am so glad I chose SmileDirectClub. At every step in the process I received personal attention. My goals were acknowledged and reviewed for what is practical. What's best for you is what they'll recommend and you choose to go forward. Still Not sure? There's a 30-day no questions return. It's your smile. Go for it.

The impression kit is so easy! Not messy and quick! I was worried about how they were going to turn out. I thought that it was going to be so messy. Not at all! There were great directions so you wouldn't mess them up.

I have to say I was skeptical because of all the different types of reviews but I figured it’s worth a shot. When I had first ordered, it only took a couple days and I had received the kit. The impressions are extraordinarily easy and only took very few minutes and I was done. Packed and sent within minutes! Excited to get my aligners!!

3D scan went great, experience was great and everyone was helpful. It’s been the process afterwards. Have not been contacted once about my aligners. My girlfriend and I both had an appointment for scans the same day and she is already on day 4 of her aligners and I have yet to even receive a call or email about mine. I reached out to live chat because I wanted to understand what’s going on. They ended up mentioning I should be contacted soon because only one arch is able to be done. After the chat, they told me I’ll receive a call or email within 1-3 days. It’s been over a week and none of that has happened. So far customer service has not been there for me at all. Bad experience so far.

The whole process was pretty easy and painless. I won't be purchasing because $2,000 for 4 months of treatment is too high. Previous treatments I have done have cost about $200-250/month. If there were a pro-rated cost I would reconsider. This is out of my budget.

Impression kit was great. However, it took 4 times before I was able to send good impressions. We need Smile Shop closer to area to resolve any difficulties customers may have. I appreciate Smile Direct Club continued to work with me and sent impression kits at no charge until I was able to send acceptable impressions to the doctors. Thanks for all you do to make your customers Smile. I now trust you will work with me to create my new smile with the aligners.

The people I work with wear the Invisalign all day and they can't talk properly, and I don't want to do that. I like the idea of nighttime only. I read somewhere that with SmileDirectClub, you do it at night time only. So, I looked into it. There's an office near here where they did the scanning and then I did it for like eight months, and I ordered a retainer. At that time, the main gap next to my two front teeth was still pretty big, and I was unhappy about that. So, they redid it and sent me new aligners, then gave me a new retainer with no extra charge. I was very happy with the customer service they offered and that they stood behind it.

I brought my daughter in, the appointment went great. However, nothing was done as represented. The associate told me that no charges will take place before hearing from daughter's primary and secondary insurance. Also, my husband's care credit card will not be charged until. Well lo and behold none of this was true. First they try to charge my debit card, no insurance was submitted, any insurance does cover a good portion. Had to cancel. Now my husband care credit card has been charged as well. Can't get a live person at all. I am totally disappointed. It presents scam.

Every time I put on a new aligner, it was a little tight but it wasn't that bad. It was nice that SmileDirect sent me a bunch of stuff with it such as the teeth whitening stuff and I also got a toothbrush. I love my new smile.

This experience was so cool and so quick! I can’t wait to start my process! I love how I got the digital viewing of my teeth from start to finish! It was the exact same way my mouth looks! The process was very easy, simple, quick, and straight to the point! I was thinking it would at least take a month but nope it literally took two weeks!

Walking in meeting Takara such a delightful young lady. Then comes Martha she could be my little sister, How she graciously handled me with explanation of the scan. My friend Julie arrived with the cost, payment plan & parting gifts. All 3 ladies were dressed in coordination, I loved it. Lofts were a nice atmosphere.

Overall my experience was great! The staff was very friendly, the information & learning experience was great. The reason I decided not to buy the product is because there is no price difference for a person who is only doing the top/bottom. $1950 is a great price for someone doing the whole work up, but for someone like me who only needs my top teeth done, there should be a price difference. I don’t think someone should pay full price for half the work. Also when I went there was a promotion for a free whitening kit & electric toothbrush. I did not receive the toothbrush.

I chose SmileDirect because there seemed to be good reviews and it was convenient as I wouldn't have to go into an office regularly for adjustments. My experience started out good and I paid 100% for the entire treatment including the retainer. This review box doesn't have enough space to give a detailed report on my experience and exhausting amount of times I have either attempted to contact or have contacted the company. According to my timeline, I believe I should have been done w/ my treatment and moved on to a retainer to keep my teeth where they ended up but I have heard NOTHING from SmileDirect in several weeks. My aligners were causing lots of gaps and I had to contact the company several times before their "dentist" agreed I should get an updated impression. It took me 4 times to contact SmileDirect to get that stupid impression kit.

Replied to an email ya'll sent. Was very skeptical about the whole thing, but made an appt. When I got there from the time I left, I had the best customer service. I was explained every step that would take place. The gentlemen that help me Dom, was the most delightful person I have encountered since this pandemic. He should be recognized for his Customer Service, He made the experience very welcoming, even with my husband, who's always disappointed in customer service lately. Dom made an great impression on him. We talked about him and the service as soon as we hit the elevators.

Clear and concise directions. Very convenient. Easy to do. The way the instructions walked you step by step made it less intimidating. The positive comments that were given during the submission process made it worthwhile! I have already shared how this process has helped me. Hoping to share with my cousin later this month.

The process and delivery times were convenient, fast and easy! The instructions were simple to follow, and the response time for tracking was excellent. I most appreciate the selection of same brand products that are offered to help me continue on my journey for a better smile. I was turned on to SmileDirectClub when I wanted to whiten my teeth and when I ran out of pens and went to order more from the website, I discovered all of the products available, as well as aligning.

I found the kit direction to be very thorough, detailed and easy to follow leaving little possibility for error. This was a very smooth experience and I was impressed by how accurately the model was generated from the impressions. Fantastic!

Such great service! Everything was explained thoroughly .. Treated so well and pleased with everything! I would definitely recommend my friends and family to this shop! Erica and her team did great! Can’t wait to get my aligners!!

Since November I did a video calls with SmileDirect Club taking pictures and I did 2 impression kits. Last one I sent on 12th Feb. I am follow up by phone and chat room on your website. I ignored by Smiledirect Club and just every time I am calling, your customer service informed me, "Wait until we send you the new aligner." I lost my money and time with Smiledirect club. Until now I did not receive any thing. We are on 12th March, from Nov I am running behind you. My teeth almost returned back as first step. I am in the middle of my treatment and ignoring I think to frustrate me to leave without giving service. I already paid for it.

The ordering process was easy with simple but well-worded directions. The kit arrived in three days. Follow the directions but you should read them all before starting. The mixing of the impression materials took about 15 minutes which was more than the instructions said. The mix did not harden as fast so the material was a bit goodie in the mouth. It took about 45 minutes start to finish. Only had one question the directions did not cover which was if after doing the impressions should I take the material out of the plastic mouth forms. Great experience so far.

The building was easy to find, but the office was not. There should be clear signage outside the little room that serves as the holding area. Both people I dealt with were very nice and professional, but perhaps less casual clothing would be helpful to project a sense of a legitimate, serious business. Everything was explained well and time was taken to answer questions. Although hand sanitizer gel was readily available everywhere, both of the iPads that I used to enter information had obvious smudges and muck, and really should have been wiped off with an alcohol wipe before handing them to customers. The technology used was impressive and the tech handled the procedure well, with lots of explanation and pictures. Overall, a pretty good experience, but maybe a little less casual? Even lab coats over the casual clothes would have been good. But again, the people were great. Thanks.

The process from getting an insurance quote to ordering the impression kit to sending it back was very good. Taking the impressions is a bit time consuming and you need to really take your time when removing the tray, but all in all it was pretty easy. I did hit some minor stumbling points after that however, but Customer Service was able to get everything straightened out and now I am just waiting to receive my aligners!

You have made this process very user friendly and speedy. I love that we can see in video how the teeth will change. I am not happy however that there is no lessening of the gap of the molars that are missing in the back on the bottom. My son was born without those teeth and we were hoping that the back teeth could be pulled forward along with reshaping the front teeth.

Claudia was fantastic at explaining the entire process and taking the photos. I can’t wait to get my aligners to come in the mail to fix my teeth! Added bonus was the teeth whitener and light, can’t wait to whiten my teeth!

The woman that met with me was really friendly, happy and welcoming. My only complaint was that prior to doing the exam, she put her gloves on and then touched her iPad, her chair to move it and packaging all before touching the devices going into my mouth and my face so it felt very unsanitary to me.

The impressions look great! When I first inquired in mid February, there was a special that if I contacted in the next 3 days (I did the same day), the monthly payment would be $49. It took 8 days to receive the impression kit and because of it I now need to pay full price. I have emailed multiple times with no answer.

Amanda was great to work with and answered all of my questions to my satisfaction. There was a lot to cover in 30 minutes, but I never felt rushed. Overall great experience, and I would definitely recommend it to anyone considering the product.

Messaging has been inconsistent and shoddy. I've asked the same question now 5x without any response. I keep getting ads to do my impression (the latest one said I could go to my local dentist to do this), but you already have my impressions, as they were submitted several weeks ago.

I received my impression kit with directions. It was extreme easy to do them and send them back. So far I am very happy with the process. Hopefully soon I will receive my appliances to start getting my teeth straightened.

Everything went perfectly for my son with SmileDirectClub. He's much more confident with his smile. They really did the job and everything came out straight. I was hesitant at first, but SmileDirect superseded my expectations. Everything was better. My son didn't have to wear the product as long and he could take them on and off.

I have a gap I wanted to fix. After explaining this multiple times, the 3D scan came back and showed what my teeth would look like after the treatment.... With an even bigger gap. To add to that, they wanted to give me “$300 off because it’s just the top retainer”. That’s still $1700 to fix a small gap…. But wait…. It’s $1700 to make the gap even bigger and not fix my problem.

Really great and I will purchasing my retainers (slingers) this week! I plan on coming back twice a year. And Abilene having them become like my dentist she also she was really soft with her hands. I like the new tools Smile uses to get your smile right.

I was explicitly told that Delta Dental was a carrier that cover part of the teeth correction. You all are unprofessional and not respectful of people's time. Because of this blatant lies I will not be purchasing anything from SD.

After posting my original review a different dept of SDC reached out, who were evidently better informed, explained the reason for the delay (multiple miscommunications behind the scenes) and were able to update me on the progress of my order, which has since arrived.

I wasn't called when SmileDirect received my touch up aligned and so there has been a several week delay on getting my touch ups. It would have been nice to receive a call once the imprints had been received so I could start the program again.

We were amazed with the equipment and efficiency of the lady that helped us. It really only took 30 mins for pictures and the 3D scanning, it was an interesting and fun process. Seeing the camera scan my teeth into the model for the aligners was fun and I can’t wait for my aligners.

Do NOT believe the Smile Direct refund policy as stated on their website: "If you decide SmileDirectClub aligners aren't for you within the first 30 days of use, we'll refund your cost 100%. Even after the first 30 days, you can return your unused aligners for a prorated refund." I have been put off for my refund continually since I requested one 6 weeks ago! The 6th aligner was not going to fit; they were way off! A Smile dentist verified that. Also, the aligners made a deep cut into the back of my tongue. I was very worried about that but it did heal in about a week. These aligners are very sharp and you will need to cut and filed them and then you also need a lot of wax to keep them from cutting your lips and tongue!

1. I still have not received information regarding how much my insurance will pay. Someone was going to call me last week and let me know how much I would need to pay. 2. Lady at the front desk during my visit was rude.

I think this is a very good and easy experience, however I think the constant emails telling me to take pictures and the spam emails in general is very unnecessary. People have busy lives and a time period should be given before spamming emails.

Super easy follow along directions, simple mail back. Prepaid box to send back, and help if you need it is available, my two adult kids are on month Two and I can already see amazing results, super excited to receive mine and get started!!

Impression kit was very simple and the instructions made it very dummy proof. LOL. Having had braces before, I knew what to expect with the impression process. Really enjoyed being able to do it at home on my own time.

I’ve reached out several times requesting to speak with my dentist regarding my plan. I only receive emails from a customer service representative. Please do not proceed with a new set of aligners until I speak with my dentist. I have a few concerns.

The visit went very well although I was apprehensive while there. I've since pondered over ordering my aligners and feel as though this would give me the results. I would like to purchase at the one payment option. I was given a clear view of my teeth and exactly what would happen over time with correct usage of aligners.

Everything went good. It was pretty easy. The results turned out good.

I wish I would have done this sooner. This is amazing. Charmaine was the best ever! This journey is worth it! Plus my insurance was great with the process and made everything so much easier! I’m loving it so far!

I was very happy until I received a charge without knowing. I told the consultant I needed to think about it and if I was to move forward I would use a different credit card and did not want to use the one on file. She said no problem - but without telling me 2 days later I received a $1950 charge and said the order was processed on the card I specifically said I did not want to use. This seemed fraudulent. I keep getting emails saying my aligners are on the way when I decided I did not want to move forwards. I called customer service (very hard to get through) and emailed but have not had a cancellation confirmation except verbally. I would have rated the experience 10/10 and eventually might have moved forward with the order but now that this happened I will stay far away from this company and would rather pay more and use another service.

SmileDirect had an offer that didn't require me to go in and get checked out. That was a big appeal for me. I liked the cost as well. There was a promotional thing going on and I went with them. My two bottom teeth were crooked and there was crowding going on. My treatment plan was only five months and I saw results almost immediately. That brought a lot of confidence back and it was such an easy process.

Tira was informative and friendly. The process was pretty straightforward. I like the technology used for the scanning and the free gifts were nice as well. The office was clean and precaution was taking for Covid-19. Overall I think the experience was good and I am looking forward to my new smile.

All my questions were answered and the staff were very nice and polite. The process was easy. Can’t wait to get started. Please remember that the shipping address for my box is different from my home address because I am going to be traveling.

Albert was awesome and super friendly! Started a convo with me from the get go which made me feel more comfortable being there. I hate going to the dentist and I couldn’t even tell you why. So the way he interacted with me was a breath of fresh air. The scan was great, it wasn’t uncomfortable at all even though I thought it would be. I cannot wait to have my new smile. I really look forward to completing this process.

Xena & Pearl are an absolute asset to the Smile Direct team and both deserve pay raises for their kindness and knowledge of their product. I felt super taken care of today for my 3D scan and wish I had more reasons to visit those two lovely people! HIGHLY RECOMMEND. Remember to credit Xena & For Pearl. They rock!

The appointment went well. Very friendly and professional. An hour after my appointment they sent an email saying they weren’t 100% sure they could produce the best outcome for my smile and suggested a referral to a nearby dentist. I looked at before and after photos on their website and found several that looked much like my teeth. They hadn’t given a sufficient answer to why this wouldn’t work for me. Wasted their time on a referral as I already gave a great dentist.

I'm not too good in English, because I'm French. However I find that your company is very fast. I love the management, I also love your prices, I love the communication, in fact I believe that there is not much inconvenience, except to join you it is a bit difficult and on the side that you there are no people in the workplace who speak French. But despite everything, I love everything, thank you very much for making us a satisfied customer and for doing your best for a lovely smile.

Xena was great. She was very friendly, she even show me her own alignment which look so good and she explained the process so good. I can’t wait to have my box in the mail. Overall service was great. I would definitely recommend.

I was in and out in less than 20 minutes. Feeling way better than I did after my first consult at an orthodontist clinic. Felt much better not getting rinsed out with a huge down payment. The you can't beat the prices or service.

I am so excited, I can't wait to get back my response on if I'm a good fit. I am ready for a prettier smile. Finding you all online made my day. I was very nervous at my appointment because I didn't want to hear no.

My experience at the Newark, NJ was a pleasant one. I first was greeted by Marium whom assisted me with my teeth journey. She thoroughly explained what she was going to do before we began and it was super easy and so modernized. I was impressed! After my visit I received a $25 Visa gift card in my email. I would definitely recommend this Smile Direct to my friends and family.

We decided to go with SmileDirect because it would mean that we didn't need to go to an orthodontist every two months. We had already done that with my son who needed to have regular braces because his mouth needed an extra long time with braces. SmileDirect seemed a lot easier and we liked the price. We initially tried to do the at-home impressions. We took pictures and sent them to the company and they were never good enough to use. A few weeks later, they had a pop-up at a hotel an hour from here in Pennsylvania. We decided to go and they did the thing with the camera. We signed up and it was easy after that.

The person who did my scans seemed inexperienced and made me uncomfortable during my visit. They asked me lots of personal questions and they were not good at giving me straightforward answers to my questions. He did not know what the interest rates would be, missed lots of areas on my teeth while scanning, and was forceful about signing papers that I didn’t want to sign. It was an awkward and unpleasant experience.

Miranda G was super nice and the process was very quick and easy! I would recommend Smile direct club to anyone looking into straightening their smile. (: I’m excited to start my journey to a smile that will make me feel more confident.

I was not sure about things at first but after all was said and done I really felt blessed. I will be following up with this company for a while. I think this company can give people a start to bettering your smile.

My experience at Smile direct was great. I can admit I was a bit nervous about how the appointment would go but Rebecca is an experienced professional and a joy to be around. She made the process easy to understand and her knowledge about the product is exceptional.

I really enjoyed my visit. The staff were great and more than accommodating, even with me running late. I had my two daughters with me, during my visit! The staff were friendly towards my children as well! 5 star service!!! I would recommend any family, friends, Or stranger to come and visit SmileDirect!!!

I had a pleasant visit at my SmileDirect Consultation. I wish I could remember what the lady's name was who helped me. She was very nice and good at what she does. I hope to be able to pay my down payment soon so I can get started!

The trainer and lady being trained were courteous and knowledgeable. They stuck to the 30 minute timeframe. They gave me a retainer case and some lip balm in a SmileDirectClub Canvas tote. I told them I have another consult with an orthodontist this Saturday so would not be purchasing aligner yet.

All of the people there were really nice! I get comfortable and happy with everything. They explained every little detail about the treatment and made all understandable. I was really excited. So I went home really happy! And waiting for everything.

I was hoping your technology would align my teeth using your nighttime plan. Not only does the nighttime plan not work for my teeth, they also couldn't address the lower set. I understand these aligners are limited in what they can correct, but I was expecting more from your advertising. I can't see paying full price, for less than full results. Regards,

This appointment was a scam and a big waste of time. A pressured experience to get you to agree to aligners with no mention of pricing variations until after you sign and hear from them 3 days later with a non Negotiable price that they want you to leave a card on file for prior authorization for the total. I do not recommend.

Such an amazing experience checking in and during the scanning process. The team got me in early and did what they had to do in a timely manner. The young lady who helped me out was super helpful and answered all my questions!

The experience has been terrible. They sent me daily use instead of overnight and I've had to call 4 times to try and get a new plan. They still haven't gotten back to me and it's been weeks. Very upset.

I had a great experience with Smile Direct, my appointment went very well. Hardly any wait time. Brittany took her time to explain everything I needed to know about smile direct. The cost is affordable! All the workers in the office were outstanding!

Stephanie and the staff was great! Very informative and answers any questions or concerns that I had. Scanning process was quick and easy. With another person coming in to double check that everything went well. Would recommend to anyone that would want to do this process. Again staff was great. Thanks for the help.

I had an excellent experience at Smile Direct Club on Farmington Hills, Michigan. I met with Otovio who was very helpful and put me at ease. He explained everything about how they operate and everything that will be happening with my teeth. Very professional. I recommend them for anyone who are looking to get their teeth straightened at 60% off from other braces on the market!

My appointment with Smile Direct Club was really fast, fun, and relaxing. I didn’t worry about a thing while I was there. The experience was extremely nice in my opinion. Would definitely recommend to friends and family. Experience overall was perfect.

I had a great experience. The lady who did my scans was nice and professional. I can’t remember her name but she was **, heavy set, short brown hair. She explained everything thoroughly and made sure I knew what was happening.

I'm really impressed with the entire process and excited that you guys can straighten my smile in 6 months! The process was very easy and the convenience of being able to do everything at home is amazing. The staff member that called me to confirm going ahead with the treatment was also very friendly over the phone. THANK YOU!

This morning, my experience was way better than I anticipated! When you say in/out in 30 minutes, you really mean it. Elsa was professional, friendly, helpful, respectful of my time and made the entire experience the most positive one I could have imagined.

My person did not thoroughly go over everything. My grown daughter went at the same time and her person was great. I learned more from him when I went into her room. Also, I did not get the discount from my insurance and was charged full price so I cancelled my order. I'm not very satisfied. My daughter has the exact insurance plan and her discount worked. She paid half of what I was charged.

Great professional people. My visit was a breeze with Xena & Claudia. They were awesome. So nice & friendly ladies. I will definitely be taking the next step to get my best smile. And these ladies made it really friendly and nice.

It was a great educational experience- the staff was very professional- it is a very interesting process. I am looking forward to getting started. I also appreciate the complimentary whitening package. The entire process seems seamless and not difficult to follow. Thank you for this opportunity to make me feel better about my smile.

I booked an appointment a long time ago and I had to wait because I was going to get veneers. After I got my veneers I went back, and they applied a discount of 400 visa reward that I received by a text message, so I did not need to do it at home. Everyone there is always happy and gentle!

From the moment I got to Smile Direct, I was made to feel comfortable! Alana did my scans and walked me through the entire process of Smile Direct. I had a ton of questions and she was more than patient with me and answered all of them! Very glad I made an appointment and can’t wait to start my aligners!

We had a wonderful visit. The staff was very kind, supportive and helpful. They were all very knowledgeable and patient with our questions and the process. The process was easy, pain-free and we are excited to begin our journey and see the results later. Thank you for your time and have a very blessed day. They also offer 24-hour hotline that you can call if you have any questions which I thought was very nice and helpful. They also said we could come by there to receive help from them sometime. Very honest, open and supportive.

Sabrina was a delight! Very friendly and efficient and professional. My appointment was 30 minutes and I received my goodies and a thorough explanation of the process and what to expect when I receive my kit. I'm looking forward to starting my teeth straightening.

I forgot the guy's name but he was the best!!! The whole time I was there I felt like we knew each other. I'd say this guy loves his job he was such great help! Downey location. He explained everything to me asked if I had questions. He knew what he was doing when taking pictures of my teeth, most dentists are rough with equipment, he was gentle with it.

Appointment was fast and convenient! The staff was super friendly and thorough in answering all of my questions. They validated my parking and I got a free whitening kit just for coming to the appointment. Really looking forward to starting my treatment!

Jamila was amazing she made me feel comfortable from the time I stepped in that office to the time. I left and she explained everything perfectly to me. Great staff, friendly and very knowledgeable people.. If I could give it a 10 I would.

I have finished the 5 month program and ordered retainers on Jan 1, 2022. I have not received them as of 2/28/2022. I have made numerous attempts to inquire about them and have not received any callbacks when put on a half-hour-hold or call-back option. The phone number was verified correctly...no excuse. I have sent several emails...no response. This comes across as an absolute scam. I couldn't even get a call in to the office in Brookfield, WI. The phone number there sends the call through the same loop as the main customer service numbers. It has been impossible to contact anyone.

I was unsure going in if I’d follow through or not, but within minutes there wasn’t even a question that Smile Direct was the route I wanted to go. The customer service was personably and the process is SO simple.

Hi...completed my plan that was prescribed for 4 months back in November 2021. It did not have the results that was promised. Contacted SDC and they asked me to provide permission for my dental records. I gladly provided this. I have had 4 scans since. I have called for my update/status and I am always placed in the queue on hold for 30 minutes. My dentist has not been contacted and it is now February 28th, 2022. My emails and call backs go unanswered. I enter the representative call back service and never receive a call back. I am left feeling that I am being ignored. The so called "Lifetime Guarantee" is not at all as advertised.

Louis at the Beverly Hills location was great. 10/10 enjoyable experience. He made the process very smooth and not scary. I love the chapstick and feel very excited to get my teeth issues fixed. Glad the process was so easy.

Felt rushed and not well taken care of. They sat me down. Didn't ask for any concerns or if I had questions or explained more on how the process works. Just got sat down, x-rays taken and immediately talked about card info and purchase stuff.

Everyone was very friendly!! The person that assisted me was Tanya, she was so helpful and friendly. By the time my visit was over she had gone over everything and I felt so relieved and excited for my next step!!!

I loved Roxy! She made the process quick, easy and fun! We went over my goals, her recommendations, and what SmileDirectClub could offer. So far I love the conveniency of this process because I’m a working mom of 2 toddlers. So this was no brainer for me. I would highly recommend any busy with aren’t to try this and I Would highly recommend Roxy too!

Brittany was absolutely thorough and wonderful explaining everything I needed to know. This was a good experience for me and I am sure I will be happy with my results. Everyone is friendly and all in all it was a great experience.

I have had a terrible time with SmileDirectClub this far. I live overseas on a US military base. I reached out before I even ordered my impression kit to ensure they send to APO/AE boxes. Once they confirmed they did, I ordered. I had to order over the phone since it was not an option online (every phone call I make to the states cost me money).

Very friendly customer service. Great attention to details and overall absolutely amazing experience, I will be highly recommending SmileDirectClub to anyone I know who’s looking to correct their teeth and love their smile, I’m looking ever so forward to receiving my box!

From start to finish my experience was great! Shea was very informative and very helpful. I was satisfied with everything minus that I have to wait 4 weeks to get started! I understand it’s a busy time of year so I will be patient! I’m looking forward to getting started and having a perfect smile!!

Fast and efficient. Great customer service. Really enjoyed my experience at the 3rd Avenue location in Manhattan, New York. Staff was great, cleanliness was on point. Very sanitary. I’m very excited to start my treatment with SmileDirectClub and looking forward to great results.

I did not appreciate the high pressure placed on me by the associate. She demanded that I commit to purchase and pick a payment plan before I had even seen the predicted result! I believe it unreasonable and unprofessional to employ “car salesman“ methods before there is any information about the result Is even available.

I haven't heard anything about my order or if it has been processed. I've called twice and it hasn't been approved and I'm about to cancel. Please give me a call with an update to let me know the process that we are in before I make a decision to cancel.

Otavio was excellent, he spoke with enthusiasm and was confident in the product. He came across as sincere, he is definitely one of the reasons that cemented my decision to purchase. He took his time and frequently stopped his presentation to answer all my questions. I am sure he is recognized as a valuable asset to your company. The other office staff was just as wonderful.

Had no problem with it. Very easy. Procedure went quick and smooth. Would do again. The hardest part probably was having to time yourself with the bottom two times and then top two times. Me having small mouth it got difficult to not gag but I managed. I'm looking forward to the results.

Hi. Everything was great with the appointment. In the new smile picture my bottom do not appear to have moved at all. Is there not a plan for that with aligners? The price is supposed to be $1850 with the referral from my friend. It's still $1950 and you never sent me a referral code to enter. Thanks, Ken

This was my first time at Smile Direct, and honestly couldn’t have asked for a better experience. Not only were they friendly and answered all my questions, but they were so accommodating with my appointment. Daouda and Tina are truly the best!! Made me feel so comfortable, and cannot wait to start this journey with them.

Only rating a 2 because it’s been a week and I’m still waiting on a response on what my insurance will cover after being told that I would have a answer after 48-72 hours. Also, when called and spoke with a customer service representative, they were rude and wouldn’t help me.

I was led to believe the aligners would fix my mouth based on the results of others. I canceled my order after learning the aligners would only help my top teeth. False hope given and no answers! I had to wait more than a week for a reply.

Chasidy was very thorough and made the 3D scanning and new patient process a breeze. Everything from the check-in process, to the 3D scanning, she was very professional and knowledgeable. She took extra time and explained everything In great detail. Very happy with the ease and convenience of getting my treatment plan set up.

The service was AWESOME. Great communication and explaining the service details was very clear. They both answers any question I had and made sure that I understood everything before I left the building. They made me feel extremely comfortable with the scanning process and always asked if I needed a break or if I was ok during the entire time I was there.

Brenden was great. He explained everything in detail, demonstrating how all the products and the process works. He made sure all of our questions were answered, also explaining how to get answers to any questions that arise later. Upon leaving we left comfortable and confident that we made the right choice for my 14 year old daughter.

This was a very professional environment. The staff was very friendly. My Smile member was very knowledgeable and very helpful. I am looking forward to beginning my new smile journey. I was very happy with my daughter's results. She wears her retainers every night and loves her new smile.

Sometimes, the retainers would have a lot of pressure and hurt but I know it was to make my teeth more straight. I'm so appreciative of my results.

I love the treat of the staff is really a very nice place to go to and I love it. Also the prices are pretty good and is a win win, I got a whitening free and a 25 dollars gift card, what also that I need, thank you guys.

It’s been very difficult to get in touch with customer service. I am bombarded by texts and emails but no correspondence I can actually ask questions. I got my 3d image back and have questions on this. The lower front teeth are the ones that I want adjusted and the only teeth moving on the image are the top teeth. I also don’t agree with making people pay for impressions that need to be retaken.

I loved the way I got welcomed and loved the energy and vibes I got. I liked the way she scanned my teeth and the information I needed and they gave me many options about fixing my teeth and they are all convenient

Impression kit was easy to use and instructions were easy to follow. I liked the video and follow up emails. As far as the whole experience so far, the only pain is when you miss a call. Your hold time is always 30 min or more.

I arrived to my appointment and was immediately greeted and taken to the back by Emily. She was fast and kind. The entire experience made me feel as if I was leaving my mouth in capable hands and she answered any questions I had about the process.

I went in for my consultation, I met with Jess at the Towson, MD location, she’s the absolute best and made me feel comfortable through the entire process. I let her know my concerns and shared what my overall goal and she didn’t hesitate to let me know that the outcome would be exactly that. I’m excited for my journey to a better healthier smile.

The representative was very nice, helpful and knowledgeable. I'm hoping this is a solution to my problem and I can get some self confidence back. I want to love my smile. The appointment was surprisingly quick and easy, painless. I would recommend so far.

Nate was very friendly and knowledgeable! I enjoyed my assessment and learned a lot about my teeth. The introductory lady was very kind and answered all of my questions. She also showed me her aligners so I could get a better idea.

Linda was very kind and patient. I enjoyed her ability to make me feel very comfortable. I will be sure to recommend my family and friends. I am very excited to soon see my new and improved teeth and smile.

Very nice and professional. Loved the treatment and how they assisted, front desk was super nice and Tanya was very nice and patient. I felt very comfortable and I was very pleased with all the great care. Overall very satisfied with my visit.

I had a wonderful appointment with Shae this afternoon. She was incredibly professional and fun. The appointment was quick and easy. I would definitely recommend Shae to anyone interested in an appointment in Nashville. Great job, Shae! It was great meeting you!

The girl who helped me was awesome and answered all of my questions. She was very knowledgeable about the product and she was so confident and friendly. I would refer SmileDirectClub to anyone because of her. The 3D scan was very easy and a cool way for me to have an idea about what to expect on this journey.

Customer service was awesome! No pressure to purchase. My rep gave a detailed description of each product. She took her time to discuss the process from beginning to the end. The gifts are awesome and needed. The purchase is not overwhelming and the lifetime offer is by far the most convincing. Thanks!

After posting my review here, someone from the company reached out and my correct order was placed. I received my correct aligners in about a week and everything is correct. Thank you for making it right.

One of the people that was working was amazing and very helpful and caring. I believe his name was Stephen but I am not sure. However, the woman who helped me out was trying so hard to sell me that it turned me off from the experience a lot. To try to sell me she even told me it would take a long time for the doctors to even set up my plan and I couldn't be charged until that happened. She said 5 days or maybe longer. I got an email the next day after my appointment saying the doctor had already approved my plan so had I signed up I would have been charged not even 24 hours later not the many, many days she was trying to say would happen. She then said "Oh well you're 3d scan will just expire if you don't sign up now" and I asked how long I had and she said every doctor is different so there was no way to know but I may be wasting my time going there and may have to just go to Raleigh to do a new scan if I don't do it now.

Carmen was great with getting me started, explaining everything that comes with the plan. Fast, easy, efficient. Love the fact that you can get 100$ after you refer someone and they also get a gift card. Can't wait to start!

The staff got us into the office quickly and were very friendly and professional. The prompt appointment makes it worth the going in when on a busy schedule. A great way to align my daughter's teeth without spending thousands of dollars.

Going with SmileDirect was easy. I didn't have to make a bunch of appointments to go someplace. I am now in the retainer stage and I like my smile. SmileDirect worked out really well. I had a little bit of trouble with their website when I had to upload photos though. It never worked right. There were some technology problems in regards to that.

I just finished my visit at the Dayton, OH location and it was wonderful. Jordan and Amanda were fantastic. So friendly, helpful, and just pleasant to work with! Loved my visit. They answered all my questions and ensured I knew what I was getting into.

I ended up waiting a little bit in the lobby but once I was in to get my scan I had all my questions answered and my concerns addressed. I’m looking forward to see how the aligners work for me and am hopeful that I will see results.

Both Paola and Nichole did a great job explaining everything. Helped me to understand pricing so I could make the right decision. I’m glad I was able to get in for the 3D scan since my original impressions didn’t work.

Knowledge is Power. I am so happy with my experience with Consumer Affairs. SmileDirectClub staff is friendly and very welcoming. Yes I would recommend their services. I felt very comfortable talking to them about what I wanted for smile to look like.