SmileDirectClub Reviews

Brittany was absolutely thorough and wonderful explaining everything I needed to know. This was a good experience for me and I am sure I will be happy with my results. Everyone is friendly and all in all it was a great experience.

I have had a terrible time with SmileDirectClub this far. I live overseas on a US military base. I reached out before I even ordered my impression kit to ensure they send to APO/AE boxes. Once they confirmed they did, I ordered. I had to order over the phone since it was not an option online (every phone call I make to the states cost me money).

Very friendly customer service. Great attention to details and overall absolutely amazing experience, I will be highly recommending SmileDirectClub to anyone I know who’s looking to correct their teeth and love their smile, I’m looking ever so forward to receiving my box!

From start to finish my experience was great! Shea was very informative and very helpful. I was satisfied with everything minus that I have to wait 4 weeks to get started! I understand it’s a busy time of year so I will be patient! I’m looking forward to getting started and having a perfect smile!!

Fast and efficient. Great customer service. Really enjoyed my experience at the 3rd Avenue location in Manhattan, New York. Staff was great, cleanliness was on point. Very sanitary. I’m very excited to start my treatment with SmileDirectClub and looking forward to great results.

I did not appreciate the high pressure placed on me by the associate. She demanded that I commit to purchase and pick a payment plan before I had even seen the predicted result! I believe it unreasonable and unprofessional to employ “car salesman“ methods before there is any information about the result Is even available.

I haven't heard anything about my order or if it has been processed. I've called twice and it hasn't been approved and I'm about to cancel. Please give me a call with an update to let me know the process that we are in before I make a decision to cancel.

Otavio was excellent, he spoke with enthusiasm and was confident in the product. He came across as sincere, he is definitely one of the reasons that cemented my decision to purchase. He took his time and frequently stopped his presentation to answer all my questions. I am sure he is recognized as a valuable asset to your company. The other office staff was just as wonderful.

Had no problem with it. Very easy. Procedure went quick and smooth. Would do again. The hardest part probably was having to time yourself with the bottom two times and then top two times. Me having small mouth it got difficult to not gag but I managed. I'm looking forward to the results.

Hi. Everything was great with the appointment. In the new smile picture my bottom do not appear to have moved at all. Is there not a plan for that with aligners? The price is supposed to be $1850 with the referral from my friend. It's still $1950 and you never sent me a referral code to enter. Thanks, Ken

This was my first time at Smile Direct, and honestly couldn’t have asked for a better experience. Not only were they friendly and answered all my questions, but they were so accommodating with my appointment. Daouda and Tina are truly the best!! Made me feel so comfortable, and cannot wait to start this journey with them.

Only rating a 2 because it’s been a week and I’m still waiting on a response on what my insurance will cover after being told that I would have a answer after 48-72 hours. Also, when called and spoke with a customer service representative, they were rude and wouldn’t help me.

I was led to believe the aligners would fix my mouth based on the results of others. I canceled my order after learning the aligners would only help my top teeth. False hope given and no answers! I had to wait more than a week for a reply.

Chasidy was very thorough and made the 3D scanning and new patient process a breeze. Everything from the check-in process, to the 3D scanning, she was very professional and knowledgeable. She took extra time and explained everything In great detail. Very happy with the ease and convenience of getting my treatment plan set up.

The service was AWESOME. Great communication and explaining the service details was very clear. They both answers any question I had and made sure that I understood everything before I left the building. They made me feel extremely comfortable with the scanning process and always asked if I needed a break or if I was ok during the entire time I was there.

Brenden was great. He explained everything in detail, demonstrating how all the products and the process works. He made sure all of our questions were answered, also explaining how to get answers to any questions that arise later. Upon leaving we left comfortable and confident that we made the right choice for my 14 year old daughter.

This was a very professional environment. The staff was very friendly. My Smile member was very knowledgeable and very helpful. I am looking forward to beginning my new smile journey. I was very happy with my daughter's results. She wears her retainers every night and loves her new smile.

Sometimes, the retainers would have a lot of pressure and hurt but I know it was to make my teeth more straight. I'm so appreciative of my results.

I love the treat of the staff is really a very nice place to go to and I love it. Also the prices are pretty good and is a win win, I got a whitening free and a 25 dollars gift card, what also that I need, thank you guys.

It’s been very difficult to get in touch with customer service. I am bombarded by texts and emails but no correspondence I can actually ask questions. I got my 3d image back and have questions on this. The lower front teeth are the ones that I want adjusted and the only teeth moving on the image are the top teeth. I also don’t agree with making people pay for impressions that need to be retaken.

I loved the way I got welcomed and loved the energy and vibes I got. I liked the way she scanned my teeth and the information I needed and they gave me many options about fixing my teeth and they are all convenient

Impression kit was easy to use and instructions were easy to follow. I liked the video and follow up emails. As far as the whole experience so far, the only pain is when you miss a call. Your hold time is always 30 min or more.

I arrived to my appointment and was immediately greeted and taken to the back by Emily. She was fast and kind. The entire experience made me feel as if I was leaving my mouth in capable hands and she answered any questions I had about the process.

I went in for my consultation, I met with Jess at the Towson, MD location, she’s the absolute best and made me feel comfortable through the entire process. I let her know my concerns and shared what my overall goal and she didn’t hesitate to let me know that the outcome would be exactly that. I’m excited for my journey to a better healthier smile.

The representative was very nice, helpful and knowledgeable. I'm hoping this is a solution to my problem and I can get some self confidence back. I want to love my smile. The appointment was surprisingly quick and easy, painless. I would recommend so far.

Nate was very friendly and knowledgeable! I enjoyed my assessment and learned a lot about my teeth. The introductory lady was very kind and answered all of my questions. She also showed me her aligners so I could get a better idea.

Linda was very kind and patient. I enjoyed her ability to make me feel very comfortable. I will be sure to recommend my family and friends. I am very excited to soon see my new and improved teeth and smile.

Very nice and professional. Loved the treatment and how they assisted, front desk was super nice and Tanya was very nice and patient. I felt very comfortable and I was very pleased with all the great care. Overall very satisfied with my visit.

I had a wonderful appointment with Shae this afternoon. She was incredibly professional and fun. The appointment was quick and easy. I would definitely recommend Shae to anyone interested in an appointment in Nashville. Great job, Shae! It was great meeting you!

The girl who helped me was awesome and answered all of my questions. She was very knowledgeable about the product and she was so confident and friendly. I would refer SmileDirectClub to anyone because of her. The 3D scan was very easy and a cool way for me to have an idea about what to expect on this journey.

Customer service was awesome! No pressure to purchase. My rep gave a detailed description of each product. She took her time to discuss the process from beginning to the end. The gifts are awesome and needed. The purchase is not overwhelming and the lifetime offer is by far the most convincing. Thanks!

After posting my review here, someone from the company reached out and my correct order was placed. I received my correct aligners in about a week and everything is correct. Thank you for making it right.

One of the people that was working was amazing and very helpful and caring. I believe his name was Stephen but I am not sure. However, the woman who helped me out was trying so hard to sell me that it turned me off from the experience a lot. To try to sell me she even told me it would take a long time for the doctors to even set up my plan and I couldn't be charged until that happened. She said 5 days or maybe longer. I got an email the next day after my appointment saying the doctor had already approved my plan so had I signed up I would have been charged not even 24 hours later not the many, many days she was trying to say would happen. She then said "Oh well you're 3d scan will just expire if you don't sign up now" and I asked how long I had and she said every doctor is different so there was no way to know but I may be wasting my time going there and may have to just go to Raleigh to do a new scan if I don't do it now.

Carmen was great with getting me started, explaining everything that comes with the plan. Fast, easy, efficient. Love the fact that you can get 100$ after you refer someone and they also get a gift card. Can't wait to start!

The staff got us into the office quickly and were very friendly and professional. The prompt appointment makes it worth the going in when on a busy schedule. A great way to align my daughter's teeth without spending thousands of dollars.

Going with SmileDirect was easy. I didn't have to make a bunch of appointments to go someplace. I am now in the retainer stage and I like my smile. SmileDirect worked out really well. I had a little bit of trouble with their website when I had to upload photos though. It never worked right. There were some technology problems in regards to that.

I just finished my visit at the Dayton, OH location and it was wonderful. Jordan and Amanda were fantastic. So friendly, helpful, and just pleasant to work with! Loved my visit. They answered all my questions and ensured I knew what I was getting into.

I ended up waiting a little bit in the lobby but once I was in to get my scan I had all my questions answered and my concerns addressed. I’m looking forward to see how the aligners work for me and am hopeful that I will see results.

Both Paola and Nichole did a great job explaining everything. Helped me to understand pricing so I could make the right decision. I’m glad I was able to get in for the 3D scan since my original impressions didn’t work.

Knowledge is Power. I am so happy with my experience with Consumer Affairs. SmileDirectClub staff is friendly and very welcoming. Yes I would recommend their services. I felt very comfortable talking to them about what I wanted for smile to look like.

Awesome job. Keep up the good work. It was wonderful to see how my teeth can be straightened. I'm very happy. I can wait to receive them. Great job. I recommend them for everyone who's looking for a great smile.

I felt Like they didn’t really care I’ve been wanting to straighten my teeth since I was A child. It was very personal for me and they kept forcing me to sign up that day. I always have to compare companies to others and see what I like Best. There are other aligner companies out there I would Gladly pay to help fix my teeth. They didn’t seem to understand that I had Options and they were pretty much in the hot seat and failed. I felt Uncomfortable. I was Even promised a $25 dollar gift card to record me of which she didn’t specify where, I just assumed it was a visa gift card. So that was shady and I was Advised I get A free toothbrush and that was a lie. All of these things just make me think that if I had A problem in the future with my retainers, I wouldn't Get any help since y’all have my money already. I want to feel like I’m being helped, not robbed.

Ambrosia was wonderful and kind. She took time to get to know not only my dental concerns but also me as a person. I have some dental anxiety but she made me feel comfortable, relaxed and confident in my choice to start the aligner process. She also provided me with resources and a full breakdown of the process. Thank you so much!

The environment was cozy. It's good to have Afyah to finish my scan. It's fast and comfortable. She was careful and explained details to me. I really look forward to seeing my aligners. I will recommend my friends who want to straight their teeth here.

The first kit I received was missing purple putty and had extra gray. I contacted customer service, they were helpful and sent me a new kit. I was told to send both kits back which I did. I received a status update saying they were received that doctors a reviewing my impressions. I heard nothing for a couple weeks so I checked the status with customer service again and was told only the incomplete kit was received and I would have to make another. So they sent me another kit, I returned it and am waiting for the next steps. Also I was supposed to get a whitening kit when I returned the impressions and the code I received to get that kit did not work as stated in that email. Seems disorganized and I am concerned about the quality of care I am receiving. Customer service was helpful enough to get an extra star but I shouldn’t have had to contact them in the first place.

My appointment was warm and filled with good energy. These specialists are truly gems! Everything was efficient, easy to understand and informative. From the greeting to the end of service was perfect. I especially liked at the beginning how the specialist had me introduce myself and then she introduced the Smile Club and what is all about.

I worked with Ashleigh today. She was kind, caring, understanding and thorough in the explanation of what to expect. The customer service was incredible. I’m so excited to get started and change my smile. The conversation gave me the excitement to get started and ultimately build the confidence that I’ve always wanted and deserved. She made me feel important and that my needs mattered.

The service was great. Very satisfied because I’m Very insecure about my teeth and the fact that you guys are helping me. The service was great and they were very precise. It didn’t take as long as I thought it would take.

Tanya was awesome! She made my daughter feel happy and comfortable with the procedure. She explained everything in great detail and made sure we understood everything before we left the facility. We would highly recommend SmileDirect, just ask for Tanya to ensure you get the best service!

Aligner one was great, but aligner two was kind of big for my teeth side for the fitness. I was not satisfied at the time. I got to aligner four and I complained because I didn't see any progress. I had to go to the downtown Chicago office for the teeth scanning and they said they were a little inch bigger for the teeth side. I had to wear aligner four for a whole month until I received the new aligner. Once I received the new aligner set, I had to start over from aligner one and it's been doing good. But with aligner 14, I'm having that same problem. It's not fitting properly. Now, I'm wearing 15 and noticed that I got an order of my retainers which I wear at nighttime. SmileDirect actually worked. In a million years, I didn't think anything can get the job done with the solution of how I wanted my teeth to look. SmileDirect is a great option plus the budget is very affordable compared to a lot of other networks.

The Staff was Efficient, Organized and Easy to Talk to. I found the experience an educated, and informative, one. My questions were answered, and Knowledgeable Staff is a Bonus Factor. The wait was Visually pleasant, the Building was refreshingly filled with potential as well.

My Smileguide person was pretty cool. Her name was Tanya. We got some free items after the appointment, and I think that if you do it in person it is easier to make an aligner. So to sum it up my visit was cool and the lady was nice.

Very very cool. The clinic in Beverly Hills had a clean and innovative vibe to it. It does not have that traditional dentist kind of vibe. I felt comfortable throughout the entire experience. When I made an appointment there, Eric was taking care of me and he was was fantastic.

Super quick and understandable scanning appointment. Excited to start my journey. All my questions were answered. They were super professional and offered an affordable payment option. I feel very confident in trying this product to help my teeth become straight and build self confidence.

Customer service is phenomenal, everyone in the office is very welcoming, I forgot the lady’s name that helped me but she was great she explained everything so thoroughly to the point where I didn’t have any questions. The experience was comfortable and not painful at all. Definitely can’t wait to start my journey!

The staff was amazing, me and my fiancé were helped by the nicest people. Their names are Gio and Jia, they made us laugh and feel as comfortable as possible. 10/10 experience for me and my fiancé. I would recommend this to anyone.

The way they treat you is just kind and unique. And I’m very excited to start my journey to a beautiful smile. My friend recommended this for me because it actually worked for her and all I can say is that I already like the process.

I had a great experience. Gio was my smile guy and he was super informative and gentle with my scan. Everyone answered my questions but I left a little confused about billing. I'll have to call billing support and hope that everything goes smoothly.

My experience with the 3D scan in the shop was amazing! Cari was lovely and made me feel so much more confident about my choice and made me even more excited for my aligners and the whole process of getting a better smile!

We were very happy with our visit and excited about the option for night time. However, it’s clearly about the money. I was told I would be notified if my son didn’t qualify for night time Aligners before any money was taken from my account. I woke up this morning less 24 hours after our appt and you have taken the $250 and I have no idea what’s the plan. I just called the office and they said that could happen and that he wasn’t qualified for night time. And now I have to call another phone number to get the refund.

The SmileDirect assistant who did my scanning was very very nice and friendly. She was also very informative and attentive and took her job seriously. Thanks for the whitening kit! How do I get my Visa gift card? Thank you.

Today I had my first visit at Smile Direct. Before arriving I didn’t really know what to expect, and I was a little worried about a long visit. When I arrived at Smile Direct, not only was I warmly greeted as soon as I walked in, but I was also given a quality visit! The entire visit was amazing. It was quick, and reassuring! It started my day in a good way!

Brooke and the technician were fantastic. Very knowledgeable and efficient with time. Got me set up and awaiting review to get started on my Invisalign journey through Smile Direct Club! Keep them in mind while shopping through orthodontic treatment! I cannot wait to see my smile at the end of treatment! The review takes 3/5 days and I should get my retainers a few weeks later! And the cool thing is you can do this from the comfort of your own home!

Very kind and efficient service! We were able to bump our appointment an hour easily which was helpful! Our tech was super helpful, kind and knowledgeable. She seemed to really care about us and answered all of our questions. We appreciate the clean space and thorough explanation. We are excited to get this smile better for him. Thank you and have a great day.

An extremely easy case to perform and they did it wrong. This treatment shows that not only the person who aligns but also the GP who accepts the case is doing their job poorly. If I had personally aligned my treatment, I would have done it excellently. Do not forget all the protocols for the next time, you didn’t expand posterior as it should be, leaving Quadrant II and III open in chin up view.

Great customer service experience with Takyra G. She was great at explaining everything and had a very friendly attitude at 8am! I would definitely recommend this to anyone who is considering getting at this done. And that’s it! Have a good day!

I had a good experience but my only bone to pick was that I was offered all of these free goodies and after my scan I was given none. And when I asked about it the lady said I will get an email. Never got one.

I liked the price and the speed with SmileDirect. It was also very easy. Just follow the directions. I had to do a reassessment but now, I'm done. I love my new smile. SmileDirect has great customer service and they were able to fix what I didn’t like when it was done. I didn’t have to spend more money.

SmileDirect is way cheaper than Invisalign. I had a little difficulty with the fitting at times, but nothing so much that it wouldn’t move the teeth how they were supposed to move. I am finished with my aligners and now I'm on a retainer. It would be nice to interact a little bit more with someone but they are always available with a live chat. If anybody needs to reach out, it's pretty much on them to seek the help that they need or answer questions. I made use of the commonly asked questions on the app, and it kind of assuaged some of my fears about it happening right or going how it should.

Ashley walked me through everything and it was a very smooth and enjoyable process. Thank you and I’m looking forward to upgrading my smile! I’m happy I decided to come to smile direct location and get an in person consultation.

The front two teeth seems to be a little distant while they were not before. I can see some gaps. Is there any way to improve that? I’d Really appreciate and I’m looking forward to it. I have already placed the order but would like to know if it can be changed a little.

I have thought about getting Invisalign for a while and many friends recommended Smile Direct Club. Not only was I impressed with their prices, 60% less than competitors, but the service and technology used was first rate. Our technician, Katie, was super friendly, knowledgeable, and easily answered any questions I had. I will definitely be recommending Smile Direct Club to friends and family! Thanks again Katie for your expertise and of course your smile! Crystal

I’ve been thinking about this for a long time & now as I’m getting ready for my wedding. I don’t want to be self conscious about my teeth! They made me feel so welcome and comfortable and the process was so easy! Brooklyn was so kind and got me really excited for the journey ahead! I can’t wait to start my treatment!

Jess was very professional and made me feel very comfortable. I will definitely recommend friends and family. I felt very safe in the office also. Staff made me feel welcomed. Jess was very knowledgeable about the product and the process.

The appointment was fast and easy. The women in the facility were super sweet and explained every step of the process throughout and easily understandable. Great experience and I was in and out of the office in 30 minutes as promised. The staff also felt very genuine and wanted to actually get to know me and my concerns for my smile!

I have really enjoyed working with the SmileDirectClub to help me with my new smile. The impression it was easy to do. After sending it back they have worked hard on my new smile. I just received my new smile and I can’t wait to receive my aligners and get started on my journey.

Miles, Made the experience personal yet exciting it was very informative as well as I felt part of a family versus just a quick procedure. I highly recommend miles to anyone looking to perfect their smile. I’m looking forward to this process but for a free consultation it doesn’t get any better than this.

At this point, I have attempted to reach customer service about 10 times and sat on hold for a total of probably 4-5 hours. I received NOT what I ordered, and instead received the 22 hour wear. I would never have ordered the 22 hour wear. I have been told I would receive calls back that never happen. I can't even get in touch with my local location. Horrible. Absolutely horrible. I would like a refund.

The people at the location during the scan were GREAT, however problem occurred after the scan. They charged me $200 more than stated at the appointment and when I called to discuss with them they were not willing to help and hung up on me. I called back and they would not answer. Called the 1-800 number to get things resolved and they were great.

The gentleman who helped me, Rue, was very professional, personable, and extremely knowledgeable about the products and services. SmileDirect is very fortunate to have talented individuals like Rue. He obviously cares about what he’s doing. It’s important, more now than ever to retain talent like his.

Jake was open, honest, and friendly, instantly putting me at ease. Jake was kind and courteous, knowledgeable and precise, and even let me drag my partner in to see the screen as the camera started making the 3D image because it was so cool. This was a stress-free, judgment-free space, and I am so glad I went in person. But seriously...Jake, can we be friends? :)

The service was really nice and friendly when we first came in and our smile guide Elsa was really nice and was able to get us to fully understand the concept of treatment plan. She was also bilingual so me and my mom both understood the treatment.

I finally decided to try out the service after being recommended it by a family member & the service was awesome. I was a few minutes late & Vanessa was super kind about it & got me through the appointment fast. Was admittedly a little nervous going in to this & she was able to make me feel relaxed & confident in getting my smile fixed. Thank you again Vanessa!

Karem from the Harlem location, made this experience great. She was personable and made me feel comfortable. The entire imaging process was quick and easy and I’m anxious to get started with these aligners and see what my smile can be.

Very good in getting to know a customer and personal and I loved it! It helps people feel open. We were making jokes and talking about how I am going through i situation in my life. She gave me some good advice and also set my process up fast!

After doing my impressions I was given my 3D plan. It was quickly obvious that only my top teeth would change. After questioning this in an online chat I was told they couldn’t do anything for my bottom teeth. What bothered me was the cost would be the same for only doing the top. When I complained about that I was offered $150 off. I don’t expect it to be half price but $150 off is nothing considering I would only be using half of the aligners.

Everyone was so welcoming and very approachable. Was treated like royalty!! Immediately when I walked in I was greeted by a wonderful young lady. Then I was shown the restroom where they had a whole set to brush teeth! It was amazing!!! Loved Angie! She was so sweet and kind. Great conversationist! Thank you everyone!

Smile Direct was very straightforward and kind through this process! I had a lot of questions and they were able to answer all of them, making me very confident in my decision to choose them. Between the helpfulness, quick turnaround for results, price, incentives, etc they can’t be beat. Would definitely recommend!

I was greeted immediately upon entering. A friendly staff member instructed me on how to sign in to my appointment and offered me an iPad to fill out account information. My appointment was at 10am and I was seen at 10:03, so the wait time was very minimal. Then Brennia took me to a private room to inform me of what we would be doing today and the coming weeks after I receive my aligners. The entire visit took maybe 20 minutes, and I will definitely be recommending this experience to friends and family.

I am not buying your product because you can't finish the job. Thanks so much for doing the impressions and letting me see what you can and cannot do. I did the impressions, I got your version of how you can help but it was only half of what I wanted.

I had the best experience at Smile Direct. The staff was so sweet and helpful. They were quick and efficient and very informative during my visit. I’m glad I chose to use their services! It was a painless procedure and did I mention how quick it was? I can’t wait to start my smile journey with them.

Amie was great! She made it a wonderful experience And made sure I understood the entire procedure and was so kind! I was so surprised how easy and fast this experience will be. I have two teeth in the front and 3 in the bottom that need fixing. I am very excited to begin my journey!

The ladies were very polite and patient with me and my children. Quick and easy. Gave me a lot of good and useful information in the short amount of time that I was there. I was also lost on my way to the office and she was very helpful with directions.

Deavyn great customer service made my appointment very comfortable. She was very informative, I felt like I was in good hands. It felt like she wasn’t selling me anything. More like she was informing me on my options. Deavyn very Genuine and I know she knows her stuff. The scan itself did not take too much time.

The lady with glasses was very kind and sweet but very professional. She's good at what she does and her appearance shows a lot. Took her time, didn't rush and made sure I was comfortable. She got to know me and I got to get to know her a little and just made the appointment even better. Thank you again.

This was a quick and enjoyable experience. I would recommend to friends and family thus far. This seems to be a more economical and efficient way to perfect your teeth. I do have friends that have said the same. I am looking forward to starting my treatment.

I had a great experience working with Sasha for my scan. She was very attentive and took her time explaining every step. I feel very confident that I will love my new smile and that I understand all of my options and next steps.

I have yet to receive a 3D of my aligners. I was told it would take up to 72 hrs. It's been 3 weeks. Up until this point it was smooth sailing but I'm getting irritated with not hearing back about anything.

The treatment was for my daughter and she loved the process and the staff. It was extremely easy and very friendly. We even got another whitening kit for my oldest daughter while we were there. I'm so excited to get the aligners.

My overall experience was wonderful. Tanya was very helpful, knowledgeable & very pleasant. Any questions or concerns I had in regards to my dental work or process was answered & I feel very confident & very excited about my journey to a better smile. I would definitely recommend my friends & family.

Imoni was great. She explained everything to me and was currently in the liners herself. She was amazing and I appreciate her knowledge, patience, and kindness. She made me feel even more comfortable. The experience with Imoni enhanced my reasons for choosing Smile Direct Club for my teeth straightening journey.

This was the best experience so far. The process has been a piece of cake and communication is on point. The dentist assistance at my scan session were very pleasant and informed about the process. They even answered all my questions with ease. I’m super excited about new smile to come!

I went in. Had my teeth scanned. Typed in my insurance information. Was told I would get both liners too and bottom. Paid 250.00 for the set so I could have a nice smile. Was told I could only get the uppers and still had to pay 2000 for just a top liner and cancelled the order. This company made me feel like I don’t deserve to have nice teeth even though I am the one paying.

Received my kit and the instructions. Super easy to do, my last set of putty hardened really quickly which made difficult to get a good impression. The cost is more than half less than what my regular dentist quoted me.

After I sent my impressions, I called a dozen times trying to move forward with treatment. I have not heard anything after all those calls. Very disappointed. Each call resulted in someone saying that I would move forward and I never heard back.

My first visit was great. The ladies there were wonderful. They were friendly & very interested in making me feel important about my decision in this journey to make my smile better. She took her time with me & explained everything & answered my questions. I am very impressed & very pleased I went with Smile Direct. I can't wait to get started on this journey to make my smile better. Thank you Smile Direct!

Great visit. Informative, friendly staff that took time to walk you through all aspects of the process. Jennifer who guided me through the process was phenomenal. The facility was clean and easy to locate via the provided directions. The check-ins leading to the visit were much appreciated.

Impression kit was very easy to do and send back. They were super friendly and my aligned and payment were done quickly! Would definitely recommend to others! My plan is for 7 months so I don’t have the hassle and long term wear of regular braces. Very happy!

Louis was friendly, thorough and professional. We came in for a consultation but left with an order for our 13 year old. We look forward to starting the process! The financial options made it easy and much more affordable than traditional braces or Invisalign.

Absolutely love this place and the people, Ghamen was very nice, explained everything so I understood everything and I enjoy being able to have a laugh when in situations like this due to my social anxiety. I am very insecure about my teeth and I can't wait for the kit. I’m so excited, truly.

Everyone was super helpful and sweet, judgement free zone which made me feel so much better about the situation. They made me feel comfortable the whole time I was there, and were very personable and professional. Thank you guys so much for helping me today! Ten out of ten!

I never felt pressured or uncomfortable at any moment. Everything was straightforward and explained if needed. The staff was friendly and professional. The 3D image of my daughter’s teeth were very detailed! Payments for the aligners were reasonable. I would definitely recommend to friends and family!

All of my questions were answered efficiently by Tanya, who also made my experience at Smile Direct easy and assuring. It was a breath of fresh air to talk with her about resolving my smile and helping me understand the process of using my future aligners.

The entire team walked me through the process and described all my additional benefits to me. My specialist Deavyn was very knowledgeable and made me comfortable with the pictures process. I plan to recommend to my friends. I was given options for purchasing the plan/kit.

Very professional. Prices are very reasonable. They were very thorough. I love the new technology. My husband was interested when I went to the appointment, he now is going to start the program with me. I love they offer over night, and do not have to worry about them during the day.

I had a really good experience. The staff was really nice and lovely. The person who attended to me was thorough and nice. She explained, the entire process and answered all my questions. I definitely can’t wait for my package to come.

Monica at the Stone Oak Location in TX was very professional and very friendly. She went over all my insurance benefits, let me know of my discount, different payment plans that are available to make me feel more at ease! She is a great asset to this company!

I was impressed by the 3D camera that show every angle of your teeth how they are aligned. I can't wait to start my treatment and get this great smile like all those customer I have seen on the TV when I was there. Then after I will definitely recommended to all my friends and family too. Thank you Smile Direct for giving me this great opportunity.

My consultation with Sydni was amazing. She was great at explaining everything and was very friendly. The service was good and I understood everything they said. I am very excited to get my dream smile, can’t wait for my kit to come!

Fill out request to see if my Medicare would pay anything, text said you would get back with me, that was last week. Have heard nothing. There is nothing more to say. Can not go forward unless I know if insurance will pay.

Everyone was kind and efficient from the moment I stepped through the door. Jamani helped me through my 3D scan and took the time to get to know me and walk me through each step of the process. Thanks everyone.

Leah was so awesome during the initial consult. I’m super pumped to have the smile I’ve wanted for my whole life! Leah was informative, funny and helpful. I had no questions by the time I was done and I was in and out within 30 minutes.

My service is what made me want to continue and purchase from Direct Smile. Everyone in the office was so warm and welcoming. The environment was clean, I really enjoyed my visit! I look forward to seeing the end result!

Thank you so much for the great experience. The lady taking my pictures was very sweet and answered all of my questions. I can't wait to get my Invisalign retainers and get a great smile. 10/10 recommend going into the shop to get your teeth looked at.

This was my first time going to SmileDirect and I was pleasantly surprised. They were timely, efficient, informational, and very organized. All employees were very friendly and welcoming. Everything was very smooth and made it easy for me. I would definitely recommend this to a friend!

My experience was absolutely wonderful! I learned a lot of new facts and I am super excited. I was greeted from beginning to end. Everyone was polite. Gigi attended me super professional, kind, informative and motivating. I can’t wait to start my treatment and be a step closer to my perfect guarantee smile.

Hakeem was great. The office was great ... great experience. Was knowledgeable about a lot of things. Was happy how quick things went. Gave information about the product as well as a free whitening kit. Would recommend to family and friends.

My sister and I had a freaking blast with Courtney! She is so down to earth, relatable and fun to be around. It was truly an experience to remember, and we get hot in the process? Hell yeah! Thank you guys again for amazing service. Lesha was also freaking amazing and hilarious as well! Pls tell Lesha I still want her to come in and try our Lousiana Lemonade at Market Cafe! I’ll make it fiya for her!

Gina exceeded my expectations! She was very thorough and made me feel very comfortable. I left with no questions because she made sure to go into as much details as possible and the facility was exceptionally clean. I will be recommending as many people as I can!

My experience with you two was great. I am quite excited for my new smile journey using Smile Direct Club. Not to mention I cannot wait to share the results with my family and friends after those few months go by.

The lady is nice but she kept asking me about something really personal, and talked to my boyfriend about the amount of money I’m gonna spend, which light the fire between us. I pay for my own bills and independent. I don’t know why my boyfriend needed to be informed.

The lady that helped me was extremely nice and helpful with any questions I had. I will recommend this to anyone in need of a new smile and I am extremely happy to get my package and start the process of my new smile.

Dustin was very friendly and informative in the evaluation process. Really enjoyed seeing the scan and can’t wait to see my new smile! It was a nice convenient office and overall good experience. I would definitely recommend a consultation to a friend.

I enjoyed my experience at Smile Direct and mainly because of Crystal. She was great and very personable. I also enjoyed the free whitening kit. The office was clean and all the associates spoke when they passed me and my daughter. Thank you smile Direct and can't wait to get my kit.

I went to the Brookfield location and it was very nice. Paoula was awesome. She was very personable and made sure I left with no questions unanswered. She was gentle and patient with the whole process. I didn't feel rushed or like I was just another customer. The experience was pleasant.

Awesome Nicole was so patient, kind and professional and clearly showed me why my opportunity to join Smile Club is going to be worth everything involved to improve my Smile. Thanks so much. Will advise my friends and family to check this out.

Went in for a free exam. Brittany was amazing, very helpful and explained everything on what was going to happen, and how the whole process works. She did a very thorough job. Explained what payment options I had, recommended what would be best.

Very good experience. They were very pleasing. Explained everything well centered and even showed how to work some of the things. Got some stuff I wasn’t even expected to get. I was very pleased by the service I received and also what’s to come in the future with Smile Direct

My experience was very easy going, my representative was very nice and in a great mood. She kept a smile on her face and answered all my questions. She made me feel very confident in my decision to get aligners. My appointment started on time and I was only there for about 30 minutes.

Hi. I love the way my teeth will turn out. Unfortunately I have to wait now because I had my cleaning and learned I have a cavity that will need a crown. Getting it taken care of in the next couple months. Then I will get new impressions made.

Made out to be a solution for those who need to straight their teeth. Show people with way more severe teeth than mine and I GET DENIED! You want me to pay $2000 for 60 days as per your letter! Really!? I ask for a second opinion and guess who NEVER got one!! I crossovers hard when I was told you couldn’t do my bottom teeth. I have wanted this so badly and I get no explanation and dismissed!!! Thanks for literally nothing.

Great team in White Plains. Too bad the support of financial and Customer Service are slow...not helpful. Won't be getting aligners from this company for the 2nd time. They offer a deal then take it away. I should be getting these for no fees half price with all the nonsense. Done.

My journey with Smile Direct is off to a fantastic start! I had my appointment today to take care of my 3D image and it was so easy and simple! All the Staff was very friendly and helpful! Can't wait for my impressions to come in!

My wife and I did our 3D scan in Honolulu. Ashley and Janet were extremely friendly and made our whole time there pleasant. The 3D scan was fast and much easier than using the impression kit. I would highly recommend doing your 3D scan there.

From the moment I walked in the office Rebecca was Amazing! She was gentle, kind, informative and so helpful! I know I’ll love my smile after working with Rebecca! Thanks Smile Direct Downtown Orlando! I feel good about my decision!

Service today was quick, efficient, and professional. Janet is very nice and friendly and explains the entire process well. I haven’t gotten my aligners yet but I already highly recommend this service!

My entire experience was made flawless by Michelle at the Salt Lake office. She was clear in communication, she was precise in the work she did and she was warm and friendly to me during the entire time. She was CLEARLY committed to her job and to Smile Direct, and it was refreshing to be treated as a client that way.

I was very well informed of how the process works, with time frame for expected results, realistic idea of how the treatment will help. Attention was superb, very patience and friendly taking the necessary to make sure everything was done the right way.

Since I can't get through on the phone, nobody is calling me back and emailing has proven to be one of the most frustrating experiences of my life I will leave this review and hope that someone finally gets back to me. 1. I began this process in November 2021, ordered myself an impression kit and sent it in. 2. Not long after I ordered another impression kit for my daughter, which somehow was added to my account and classified at SDC as a "touch up" impression kit for myself. 3. After numerous phone calls and emails to fix the problem, I ended up having to order another impression kit for my daughter which she had to do for the second time.

My consultant was very nice and informative. However, I did not like that my credit card number was obtained immediately at the 3D scanning without much time to allow me to think about the whole process and costs. After I got an email that the dentist approved my scans and treatment a few days later, I was charged right away without me agreeing to the treatment plan. I felt this was too pushy and it is important to give your customers adequate time to think about a $2000 investment that potentially has serious risks.

Otavio is amazing. Very knowledgeable, professional, and answered all my questions and concerns without having to ask. Also Melissa the manager was very attentive and helpful. Unfortunately Smile Direct isn't able to proceed with my situation however the experience to attempt was fantastic and I recommend anyone to at least go for the consultation and look at options especially when it's half the cost.

Both amazing guys. The receptionist super nice, I was nervous and she make me feel super comfortable. Octavio was amazing too. He explains everything perfect, he was very patient with me. I highly recommend both of them!

Upon walk-in, you are quickly greeted and once I went to the back, Diana was super friendly and made the conversation flow from start to finish. The cherry on top was that the place was super clean!! I saw her immediately begin cleaning the chair I sat on and the surrounding environment, as I was gathering my things to leave so that was great to see.

Amazing experience 1000/10, everyone were so accommodating, made me feel like we’re good friends who haven’t meet up in a while. Process of 3D scan is quick and efficient, plus I got all of my questions answered and can’t wait to start my journey!

I just signed up with SmileDirectClub and go in for a consultation where they scan. Once I had the scan, it was a bit of time before I got my aligners. And I would switch them out. Everything was mailed to me directly. It was convenient. My teeth started moving towards the alignment within a month. They gradually all came together.

I visited the SmileShop in Farmington Hills multiple times to get the best results, and I have been thrilled by the customer service and also the results of my smile journey. The retainers arrived much sooner than I anticipated (within a few weeks), I was able to track and see my treatment, and my HSA helped cover the expense. The 3D scan might be the best part. I have done Invisalign in the past as well, and the experience is terrible getting the impressions. It is so uncomfortable, especially the pictures they make you take with a huge mirror in your mouth. SDC did not have any of that, just a few non invasive pictures, and then the 3D scan rather than the impressions holding goo in your mouth. I now have a confident smile and am so happy that I did SDC

I just received an email after a week of waiting stating they can do the upper and not the lower. I should have been told this at my appointment. It makes no sense to do one and not the other. You guys have broken my heart!

When I first googled Smile Direct Club to see if they fix overbite it said yes and now that they created my 3d plan they said that they don't. I only need aligners for my upper part and I even have to pay the same amount. Horrible.

The 3D scan experience was GREAT! After the initial appointment, zero contact from the company, I have called 7 times and requested an update on my order and a manager to return my call. 90 days later, no aligners, no manager calls, and no refund.

I was told that I would need to order a retainer is $99. every 7 months for rest of my life. I later had a question about this then was told as needed. Maybe I misunderstood? It was my understanding that I would get a $25. VISA card after completing scan. Someone came in then said I would receive a different amount. Found out it would be sent in an email and I haven't received it, yet. I put in a code before booking an appointment thinking I would receive an electric toothbrush, 2 tubes of toothpaste, and a whitening pen (I did receive the pen while there and lip balm, thank you). Then was told I could order online and put in my code and would be credited but I could not find the toothbrush but only the paste and code did not work. I also heard what sounded like pictures being taken when I took out my credit card which I did not appreciate. Now I'm worried that I might have made a mistake by ordering the liners.

Everyone was super nice and friendly, it was quick and easy. They even took me back earlier than what I was scheduled for. Everything was super clean and put together very nice. Jia was great at taking care of me.

My experience in the office to get my scan done was amazing! Roxy did a wonderful job explaining everything and answered all my questions before even having to ask. Even further explained some things that I didn’t even think to ask about. The appointment was easy, plainness and wonderful.

Rue provided me with such a positive and memorable experience. He thoroughly explained everything I should expect on my journey and answered all of my questions with ease. I am confident that this process will be smooth and I am super excited to get started!

I cancelled my order as I was not given the opportunity to review the payment options and my account was charged $1950 which resulted in overdraft fees and my credit possibly being affected. I was going to put it on a different card and choose the monthly payment plan. The next day I get an “offer” from you for $44 per month for the monthly payment plan instead of $89. Sorry but this has not been a good experience.