SmileDirectClub Reviews

It was an easy and friendly experience. I would recommend this service to others based on my experience thus far. Jeremiah was friendly and the 3D scanning process was easy. He broke everything down so the information was easily digestible. Great experience.

Not what I was looking for, only slightly wanted to move my top teeth but I also wanted straightening of bottom. This caused me to want to pick someone else for my invisible dental care. It also took awhile for me to get my results.

You did great with the 3D images. But I have to wait a couple of weeks to be able to order. I will be ordering mine soon. I do realize the price may change but it's what I have to do to be able to make the deposit.

I went in for a scan and impression on March 30 at the uptown Dallas location. I submitted my insurance and paid for it in full. Was told I would get a message from a doctor, which I did asking me to place my order and pay for it again.

Felt like I was in a fast paced sales call. Person just pushed things through as quickly as possible, tried to create urgency, and social proof, just stating over and over "how busy it has been, with ALL of the customers wanting this". A professional environment as compared to a shammy "trade show" type sales experience might have kept me as a customer.

My visit was absolutely awesome! I would highly recommend all of my friends and family. The staff were very friendly and but most of all professional and helpful. They explained everything into details that was very understandable to me. I'm still in shock about how inexpensive everything is. Thanks again for the wonderful.

Each time I called there was a wait over 1 hr. Usually 3 hrs. And sometimes no response to requests for call back. The pictures you have were from 8 years ago… And to add to confusion, received a second impression kit.

First of all I absolutely loved my experience. My girl Linda who worked with me was fantastic and a phenomenal human being. I just wish I knew if I was approved or not? I have no idea and it's been a week.

Would have been better if I was shown my “dream smile” or whatever you call it. They did not show me it, I had to wait until it came online but I was under the impression that it happens in office too. Either way, the staff was nice. My issues comes from the false advertisement I received when I purchased my aligners. I was sent an email asking if I wanted them within 5 business days paying an extra $100 dollars. I agreed to and submitted a form.

Was 6 minutes late to my appointment after getting caught in traffic. Was told there were no available appointments the rest of the day, called to speak with customer service and she said there was not only an available appointment during the time I was waiting there, but another one at 4 pm. She scheduled that appointment and I drove all the way back there later that day. Then after my scan she apparently didn’t close my appointment so after ordering my aligners my account has been on hold for 2 weeks and I’ve had to call about 8 times to get it resolved, and I’m still not sure if it even is resolved at this point so I’m sure I’ll have to call back again. Had multiple people I was referring and after this experience, I’ll let them know to go elsewhere because it’s been nothing but a headache.

When I returned my impression kit, I marked the full payment option but put a note that I would like to split my payment between a FSA and my card on file. I DID NOT sign the signature line to authorize my card being charged. It was charged anyways on 3/17. I called that same day to request a refund. I had to call 3 times because I kept getting hung up on. Finally, the gentleman who helped me stated he requested the refund and I should be getting this between 2-10 days, but likely around the 2 days since it had just been charged. I asked if we could expedite the aligners once the refund was done, since this was going to delay the process by 2 weeks.

A month after getting a scan, I called to follow up as have heard nothing. They now say they only can do the upper arch and not the lower but want to charge almost full price. I am not sure why they don't think they can do the lowers when that is what the aligners do.

I loved the service and the whole process was explained well! Was expecting the next steps to take place already still patiently waiting. I am excited to start my journey with Smile Direct Club! I recommend to people who don’t want braces!

I was assured numerous times no payment would be processed until I had spoken with a doctor regarding my scan. My card was then charged without my authorization and I had to contact my credit card company to freeze the charge and then contact SmileDirectClub to have the charge reversed.

So for one I did not have an appointment in Farmington Hills MI... it was in Saginaw. Second... appointment was March 12th and still haven’t heard a word from orthodontist and was told it would be 72 hours! So would be nice if someone would contact me ASAP.

I struggled with their onerous process to submit photos of the inside of my mouth (they didn't like my lighting, my angles, my tongue placement, the focus, seeing all the teeth, angle of camera/chin/etc, etc). Once that was done, they sent me my plan and wanted my payment for the $2000 or so. I read the plan and realized they had left out my bottom teeth. I called. They replied the bottom was too crowded to fix but they would knock off $200 and do the top only for $1800. I declined and asked for the refund for what I had paid.

Everything was going good and all my questions were answered. I felt as soon as I said I was not purchasing aligners at that appointment the person's attitude changed and she was rushing me out. It was very unprofessional and made me not want to purchase them.

Found the staff to be very knowledgeable and helpful. Thank you! Took the time to make sure my scan was correct and ready to be seen by the dr. I really appreciated the thoroughness of the process, the explanation of the technology and professionalism of the Smile Direct team!

I have still not heard back from your company. I am waiting for my refund still. It seems there is a huge lack of communication on your company’s end at the customers or potential customers expense. Very disappointed with this experience!!!

I prefer the office visit vs doing the imprints myself. The reps were most efficient! The cards are very difficult to redeem at the stores-they frown on not having the card. I haven't received a call from you about this.

I returned all products to your company and was advised by several agents that my refund was processed on March 16th. I repeatedly asked to speak with management and was denied. I was asked to allow 2-10 business days, which I did. During the time I was waiting for the refund, I was debited again for an additional monthly payment. I called and inquired and was advised they did not start a refund process. I called a local facility to assist since I wasted literally hours with your agents and she said she would forward my concern to headquarters. I received an email today that said they will start the refund process now and it would take 3-5 days to process and an additional 2-10 days to actually see the refund. I asked what the refund amount was and it is approximately $500.00 difference in what I should be refunded. I have a letter from your agent that states my refund amount.

All the staff was very kind and welcoming. I was uncomfortable with the fact that they never changed gloves between patients and I am not sure if they disinfected the 3D camera probe between patients. My son said "it tasted bitter". Glad we do not need to return and we can do the rest virtually.

Super easy to make an appointment and very detailed instructions on where to go once at the building. At my appointment, Claudia was great! Super friendly and informative. Explained in detail all of my options and how the entire process works.

Great communication every step of the way, they made sure you know what to do from step one to the very last step. Also, every step is super quick and responses are also quick. Overall it was a very simple and quick process. I would totally recommend it to someone who does not have a whole lot of time on their hands.

I went to your Vancouver BC location for my 3D scan. I was told it should be 3 days to hear about my aligners. It has now been almost 3 weeks without any follow up emails. I also sent in email inquiry about where I am in the process and received no email back from that as well.

Hello, Carmen was very informative and answered all my questions fairly well. She was kind and made the visit exciting. I would recommend her any day, She was very calm and professional, Overall I enjoyed my visit. It was very pleasant.

The impression kit itself is very easy to use and turn in. However, considering I had confirmation of receipt of the impressions Feb 15 and it is now the end of March with no word of any touch up retainers forthcoming, I’m giving the experience as a whole a very poor review. I have contacted the company several times and have yet to receive a single response. Your customer service is nonexistent. I currently regret ever engaging your company.

My scan went ok... Very "salesy". During the appointment the rep submitted my insurance info. Five days later, no email about my insurance status. I looked it up on my own. My insurance "could not be verified". I submitted the info again online. Four days later.... nothing. Once again, I looked it up myself.... "could not be verified". I filled out the online form again... Called customer service and walked through submitting my info together. Again... nothing. I completed the online form yet again and had a rep complete it via chat.... nothing. I emailed the insurance department and received nothing back for 4 days. I have orthodontic coverage, I verified it myself. I canceled my membership and have an appointment with Invisalign.

Ashley was my SmileGuide and she made the whole experience so much fun! The space is very welcoming and clean. Ashley first had a conversation with me about why I want to start with aligners. She was very personable and warm. She then took pictures of my teeth, then started the scan, which took no more than five minutes. Ashley then gave me a bag with all the info I needed and sent me on my way. I highly recommend!

Was never updated on my order. I had to call to see what was going on, now all of a sudden they're ready. Was not happy with chat. What should have been a 2 min call took 15 min. The person I messaged with would not respond quickly, he asked a question. I responded then nothing for a long time. I contacted SmileDirectClub back in 2021, and now it's soon to be April 2022.

The process was so easy!! If I knew how easy it was I would have started the process years ago! And the office was nothing like a dentist and Jammie who did the consult was super friendly and helpful! I was in and out in about 30 minutes and felt ready to roll!

Impression kit was very easy to use. I am upset that no one from the company will answer my questions regarding insurance coverage. I won't do anything as far as ordering until I hear back. I am getting hit hard with emails and text messages but nobody will answer my question.

It was a pretty quick and painless experience. The technician was very friendly and helpful and had great answers to all my questions. I thought the scanning technology was pretty cool too, I got to see what my smile will look like when I'm a skeleton.

Every single person I talked to was very professional, very knowledgeable and very helpful. I felt like they were really excited to help me with my adventure to help correct my smile, which has been an issue for me my entire life.

The man who called me today (I can’t remember his name) was AMAZING! He told me my impressions were approved and he was just SO nice! He truly made my day with every word he said! Every business needs more employees like him! I raved to my employees about my call experience!

After a week of waiting for my email with the 3D transformation and not receiving it, I called. After 35 minutes listening to a recording that estimated time of wait to be 10 minutes (!), I finally reached a rep. He checked my account and nothing had progressed as my pictures didn't match my 3D. Since I went to the office in St. Louis and my smile consultant took the pictures and did the scan I have no idea how they were not matching. They offered another appointment at the office 45 minutes away, but I wasn't a fan so they sent me an email with confusing instructions on how to take them myself. Apparently I'm a better photographer than I think as my little iPhone pics worked just fine. Two days later my emailed aligner plan came in and I've had 2 texts, 3 emails, and 4 calls. Annoying a bit since I didn't receive a single contact when I was waiting for a reply. I may still give them a try (am I nuts?) because I want the results but I'm a bit worried.

I have a wonderful visit back in February. The woman helping me was charming, honest, and made me feel very comfortable with the whole experience. I’m from out of town and have been worried about traveling while doing this and she was very reassuring. She exceeded every expectation and would 100% give 11/10 stars!

The gentleman who checked me in kept talking over me, was condescending and obviously lacked customer service training. I had gotten an online appointment but they could not find it in their system because in the past I had used my email to get an appointment for my son. He kept saying that like it was my fault that your system ties a person to an email. The rest of the staff including the young lady who did my scan was not much better. She was trying to be courteous but was kinda out of it and not great at communication.

They basically took money from me without my authorization and before I even ever got my result scans, and after I specifically asked the lady doing my scan and taking my information if this would happen, and she looked me right in the eyes and said no. One week later I’m short $250 in my account without my knowledge and consent.

I drove almost two (2) hours to Sacramento, and it was worth the drive/time for the technology scan vs taking impressions at home. Thousands of scans were taken in a very short period of time/no pain/easy. I was in and out in a short timeframe and felt well taken care of. James was prompt, helpful and thorough. I have not received my aligners yet, and it has been almost two (2) weeks which I was told was the "fast track" because I paid full price So... waiting :-))). Thank you for a smooth office visit! Kat **

First of all, when I got back my treatment plan there was no treatment plan for my bottom teeth or an explanation as to why that was not included. I had to call support to find out. I'm already upset at this point because I felt as a customer I'm not important enough to give an explanation to. Secondly, even though I can only get my top teeth aligned the cost is the same! Even though this is absurd, I probably would have purchased the top aligners HAD AN EXPLANATION been given to me initially. Two negative experiences already - I won't be giving this company my business. Also, I would recommend changing your hold music as it is extremely annoying.

I became a customer in the Netherlands in June '21. The results of the first treatment (4.5 months) were disappointing and a new treatment plan was created. This new plan contained 9 aligners (3 months) but still the results were not as expected after finishing the treatment. In the meantime, all locations in the Netherlands were closed and it has been a challenge to get in touch with the company ever since. I received a self impression kit so that a third treatment plan could be made. I have sent this kit back to SmileDirectClub for more than a month (!) ago, but still the new plan has not been finalized. I have lost all sense of confidence that SmileDirectClub can deliver its expectations. I have also sent a letter of complaint weeks ago but did not receive any response yet. It feels like a complete waste of money (1750 EUR)!

I had the kit sent home but I didn't do well. Then, I got an email that SmileDirect was going to be in town to do a little pop-up shop and I went and did that. That was much better. I had a 3-D thing and it wasn’t very long to get my aligners. They are comfortable for the most part. They’re shifting your teeth so there were a couple that were hard to get in. But once they got in, it was okay. That was at the beginning of it. I have my retainer now.

Followed the directions on the booklet and watched the video. Very helpful and easy to follow! Step by step guide was great. Was helpful to have my daughter take the images with my phone. Stick label on and sent back. Easy peasy! Was very happy w the process.

My initial experience: I have been trying to contact someone ALL DAY! I tried the online chat which was zero help. Then I called and was told I had a 20 minute wait and requested a call back. It has now been 3 HOURS and I still haven't received a call. I made another call and this time waited on the line. I have been waiting more than 30 minutes and the announcement keeps saying I have a 30 minute wait. This is ridiculous considering my question is that you received my imprints 11 days ago and I still haven't gotten any info.

I think this smile plan is great but when I went to use my insurance and pay the remainder cost in full I was told I had to purchase the aligners without insurance and would be reimbursed later. Umm I think probably not.

This whole process is super slow. The impression kit came with a broken tray. I emailed and called about it with zero response. So I used it anyways. Uploading the pics was a huge pain and never worked. I had to be online for over 30 mins with customer figuring it out. That was already over a week ago and still no email on when my aligners will be ready for purchase or really anything about them.

It took a second kit to get my gum lines, but it was simple! I liked how it was clean it was. The putty didn’t taste gross or make my teeth feel weird like it does in the dentist for braces. I did have a difficult time ordering the second kit for some reason, but eventually it came and from there it was smooth sailing. Overall very easy to do!

I received the wrong aligners, then when I got the correct ones they were cut wrong. I asked for a refund and to return my insurance back so that I could get my teeth done elsewhere. It has taken several weeks of cling every day to get some resolve. I have sent emails and left voice-mails for Victor the account manager to get back with me, and he hasn't. The smile experts have been more helpful then he has. I finally got a email on 3.25.22 after wanting to speak with someone other than the smile expert team. It stated my refund has finally been issued but said nothing about my insurance. This whole situation has been a nightmare, I will not tell anyone about Smile Direct Club, this has been exhausting.

Ana and Juan were amazing!!! Both very professional, knowledgeable, friendly, and outstanding customer service. They both made me feel very comfortable, and answered all my questions. The Glendale staff is great and I'm excited to start my treatment. Thanks Smile Direct!!!

It was easy and none messy and I can't wait to get the perfect smile. This is affordable. Not too bad on the price. I'm excited for them to come in the mail. I been waiting for a long time to do this. A great way to get started.

I went for the scan and they walked me through what kind they were going to do. They did the scan and showed me the areas that needed to be tweaked and went through the paperwork. They showed me the normal cost and they built out my plan. Once that was built, I got a box with all my content in it. It has instructions per package on how to wear the product. It was all very clear, easy and made a ton of sense.

Nichole was so patient and informative with the whole process. She went step by step, what was going to happen next and how everything works. Most of all answered all my questions honestly. I’m going to be 65 years old and was worried I would be rejected for some reason. She assured me that lots of people get aligners at later age, they just didn’t post their results. I’m going to send in my results in a few months!

I was promised that the order would arrive in 6 weeks after my appointment by the end of January. I am still waiting for my aligners and it's almost April now. The staff were nice but they could've been honest about the duration of when my orders will arrive. I will wait for a week and cancel the order if my aligners don't arrive.

I was specific about my need for nighttime aligners. I paid an extra 100 to ship early and received wrong aligners and not the treatment plan I expected. I have called twice and 8 days later no human has called me to discuss. I also don’t think I should have to pay the100 again to ship. Customer service has been awful and I’m regretting this!

Everything was seamless. If I questioned the time frame they stated and called the number, they were very responsive. If they didn't have the answer, they put me on hold, came back, and had an answer. The wait time was normally limited. So it was good. I'm finished to the point where I don't have to do the 22-hour daily. So I'm in the first six months of the night only retainers and I'm about a month in right now. The aligners were comfortable. But if your teeth need to be straightened, you will feel the pressure. But they provide an emery board file to shape those aligners, but I personally took a pair of scissors and shaped them accordingly, not to obstruct what they are doing to align my teeth, but so that my tongue didn't feel like it was rubbing against something. So I was able to maneuver that without any issue.

Great shop, great service, great smile. The staff was very friendly and helpful; explained everything and answered all my questions and just made me feel comfortable and don the Earth and thank God cuz I was already sensitive about my teeth and my smile. The only thing that was kind of out of the way was the front entrance and me having to get in but once I was in...Perfection, smooth sailing.

My experience with Smile Direct was phenomenal! I was happily received by Jay, who proved to be very knowledgeable about the process and steps. Jay made me feel super comfortable and sure about taking the next steps to my perfect smile!

All in all, SmileDirectClub started off strong but then they left me alone which is nice. The only part I don't like is it's a computer system. Even though they say you can ask questions 24 hours, there was no response because it's a computer and they just send you to different areas to look at. On their advertisements, they say, “We have 24-hour service.” They do, but it's automated.

The girl was really nice that helped me but I felt the entire time it was a sales pitch. Every time I had a question it was answered quick and not with proper response. Then I was asked to pick how I wanted to pay. I was shown an iPad which had 2 options for 4-6 months liners. I told her I wanted overnights which were 8-10 month liners. She said she would correct that. I signed and gave credit card info. On my ride home I realized she didn’t fix it before I left. I called, of course didn’t get the store but had somebody answer from another country and told me I can’t pick overnight liners that needs to come from the dental team. Long story short. I received incorrect information, felt rushed and didn’t get the correct information but they received my credit card information

The appointment went quick, maybe too quick, and was very informational. Girls were really friendly. Would recommend going to the office if possible, however, haven't gotten aligners just yet and have not started treatment so I don't know about that part yet, but will update that after treatment.

Everything has been amazing so far. Cannot wait for my Aligners. The only thing I would’ve changed was it was kind of hard to get in touch with customer service, but seeing what my smile is going to look like has me wishing I will receive my aligners faster! Can’t wait!

Everyone was pleasant, however the person who did my scan stated that after care treatment involved ONE retainer for the cost of $99 and that no replacements would be needed unless damaged or lost. The website contradicts this; apparently retainers have to be replaced regularly. I am glad I did further research.

Although my 3D scan was a pleasant experience, I have been waiting for my order for almost a month now. I was quoted only 10 days. I have not received any updates, either. I am disappointed so far. Please assist.

As an older adult, I was hesitant to walk in but was greeted warmly and professionally, The woman in the lobby was willing to answer initial questions. The Smile Guide Misshasha was also very friendly and put me at ease. The pictures and scans were not a big deal although I think SDC should consider different sizes for smile stretchers and I'm still unsure I'll be able to handle that when the time comes. I am looking forward to receiving my aligners and hope the treatment resolves something I have hated about my smile since elementary school.

I was impressed when I received my impression kit so quickly and how organized the kit and instructions were. I returned my impressions and waited patiently. I received a rebate for the kit in the form of a virtual visa gift card which no one at Smile Direct Club has responded to me on how to use it. I waiting in queue to chat and the chat rep ghosted me when I asked. I had previously emailed asking how to use it and no response. I will not be purchasing any aligners because now I feel like I am being scammed. The first look I had at “my new smile” was not even my teeth! So not impressed…

We were never told it’s only a four month program and my 3D Scan doesn’t look much better than what my teeth look like now! I will NOT pay $1950 for this. Completely unacceptable. I was also told we’d get the 3D scan 4-5 days after and my aligners 4 weeks later. It’s 4 1/2 weeks later and I just receive my “new” smile scan today. Please correct me if I’ve missed something on my 3D scan

I was only interested in treatment for bottom teeth, I sent a note attached with the pictures, I have tried contacting you but I feel you are not considering my request or needs. I feel you are pushing me to purchase the entire treatment when it’s not necessary.

Having my examination with Claudia today was an absolute pleasure! She was over the top kind, genuine, helpful, and patient. She answered any question I had in such a charismatic manner. Smile Direct Club is truly blessed to have an employee like her! I cannot wait to see where this journey takes me and I get to have a new and improved smile. :)

I had a good experience at Smile Direct in Boca Raton, Florida. I was treated by the staff in a professional, courteous manner. I received my consultation and received a call from the corporate office several days later. Unfortunately I wasn’t a candidate for a full mouth aligners, only uppers so I chose not to move forward. I never felt pressured by anyone. I only wish I could have received a upper and lower alignment.

It's been 2 weeks and I have not received any updates. I have not been sent any information. I am excited to start and I am disappointed. I have not received the $25 gift card Visa. I wonder what the holdup is. My credit cad has not been charged.

Person taking scans asked too many unrelated questions… What do you do for work? Why did you want to become a teacher? What are your hobbies? I have not received my 72 hour ‘quote’ email yet. I am still waiting to get my follow up email. They said would take 72 hours, it’s been a week.

I personally didn’t like how SDC handles each unique case. My top teeth were approved but my bottom teeth weren’t. I believe that during the scan that SDC should be upfront on expectations. Also SDC makes it seem like I was going to be a good candidate the whole time. I was appalled by being asked to pay the same price to only fix the top teeth when my bottom teeth weren’t approved. There should be different brackets for different situations as no person has the same situation. I would not recommend this product as it’s only aimed for people with small improvements. Also pictures on website are misleading as they are some severe situations that go past the 6 month cap.

I got a 3D scan and told them repeatedly I was issuing insurance but they charge me 2 days later using the card I used to book the appointment. I never authorized to be charged for a deposit or agreed to a finance agreement.

Service at the smile shop in Aldgate was good after waiting 15 mins past appointment time. However it’s been over a month and have still not received my 3D plan. Have made countless efforts to get in contact with SDC which have been useless or unable to get through by phone, email and live chat. Used the phone service to find out what’s happening with plan and selected the call back option, no one ever called back. Tried again and was cut off before I was able to get any info. Emails have all been ignored and live chat is never available, have tried on at least 5 different occasions at different times. Bad service and now don’t even want the plan if this is how any future issues during treatment will be handled.

I received my aligners Sept 2021 and it was going well until I went to switch from “#7” to “#8”, and they would not fit. I contacted Smile Direct Club (SDC) 12/7/21 to notify them of the issue and was told I’d receive a response in 72hrs. I never received a reply and had to contact SDC 3 more times, when a representative finally scheduled me for a new scan at the local office in Boca Raton, for 1/12/22. It was also at this time that I told the representative I wanted to switch to nighttime aligners as this option was not provided to me previously; I was told it would be no problem. At my scan on 1/12, I relayed this information to their office and was told they’d make additional note of this for the Dental Team to ensure my request was complete.

Very friendly crew. Made me feel important. Addressed all my concerns. Was doubtful about using SmileDirect but they convinced me to go with them. Very knowledgeable. Expected to be sent away because of the condition of my teeth but felt anxious to proceed after my consult which I researched for years. Thank you everyone at the downtown location.

The worst experience of my life. From price gauging to faulty aligners and no reminders. I went in to get scanned for a second time because my teeth were not ok. My bite is off and so is one side of my mouth. I ordered 100$ Retainers and they don't even fit. I'm going to consult with a lawyer. 2 months later I still haven’t received my second treatment. I was told that it was never processed. So retainers don't sit and my teeth are moving they forgot about my second treatment. Never again.

My boyfriend paid the $1950 in full. Got them in the mail. They are so uncomfortable. I Hate hate these. I want a full refund. Thank you. I thought I would like them. But not everyone likes them right? I didn't realize that I sounded like a 4th grader with a lisp. That is not okay. Anyways I just want to get my money back. Ty. I registered my aligners as well.

This was a a great and fun process. I truly enjoyed doing the molds and seeing how the system could transform my smile. Unfortunately the main problem I need to fix is my overbite and this program unfortunately won’t help with that. I would still recommend to anyone need help with their crowding.

I had a great experience using the kit. They were a little tricky to figure out but I finally got it done. Everyone was super nice and helpful! Thank you! It was fairly easily once you watch the videos and read the brochure.

The 3d model wasn’t what I was hoping for. I suppose the retainer can’t close large gaps, but it would have been nice to have that communicated to me. It would have been nice to leave comments on the results you receive.

Submitted my impressions In October and just now got my aligners. To order awful customer service. Will not recommend. Said my DOB was wrong but it wasn’t. Not sure I would recommend to anyone. Not impressed. Hope for better luck if I decide to order.

I keep chatting with representatives to try and see if my insurance will cover the aligners, and they keep submitting tickets to the insurance department, but no one has resolved the issue. I have only received an email to say, "hey we got your inquiry, but nothing else." Their insurance verification page is vague and hard to figure out if you have coverage. My aligners are ready to purchase, but how can I purchase them when no one will get back to me about my insurance coverage?!

Very good, thank you, I think my smile is gonna be amazing, I’m so exited to have my aligners, because I don’t like my smile and I’m so sad sometimes and I think I’ll like my new smile and I can’t wait.

SmileDirect was gonna be able to fix my teeth at a much lower cost and it was more convenient. Process-wise, you order the impressions kit and they send it to you. You do the impressions and it’s really simple and they then let you know whether or not they can do the treatment. For some people, it will not work. After that, they send you the aligners and you just follow the instructions. For my process, it was supposed to be seven months. I did a touch-up, so it took about a year because one of my teeth was terribly stubborn. It kept breaking the aligners. They fit right after that. You do have to sleep with them on and it's 22 hours a day. They hurt, particularly, when you first put them on. But I didn't even take pain medicine for anything. It was manageable. I finished the process a few weeks ago and I'm super satisfied. I can smile in pictures now and it doesn't bother me. It doesn't look like I'm missing teeth. I'd recommended SmileDirectClub to everyone.

The process was amazing! The 3D scan of the outcome was exciting and hopeful. Unfortunately my insurance wouldn’t help and I just cannot afford. I was expecting the price with the insurance coverage which I could afford. So it is sad ☹️

I do not want this. You will only want to do my top teeth and that is not what I need, I was on hold for over an hour to contact your company, live chat today says no one is available. I want this CANCELLED!!! Awful communication...

Had the scan done almost a month ago and haven't heard back yet. Would like to get started but don't know how. When can I see the scan results? When can I start receiving aligners? Would like to be able to give a good review but I need communication first.

They were wondering about providing service, and sanitizing. I would appreciate a little more info on insurance info. The tech who helped me didn't know much, and I def do not blame her, but for my own understanding I would have felt more confident when I left. But overall she was very nice and understanding and patient with me.

I had my first initial scan on January 8th. Apparently they were not sent out to be made until January 18th. I have yet to receive them nor do I know when I will get them. I have had the run around with this company. I was told they were being shipped out in February and now we are in the middle of March and I still cannot get an answer as to where they are. I was told they are in stage 4. The aligners have been in stage 4 for a few weeks now? I wish I could get a clear answer. I am sorry that I joined :(

My first visit to Smile Direct Club was great. Both of the ladies that assisted me were great, had awesome customer service. They were really kind, helpful, explained everything thoroughly. I didn’t have any questions at the end. I would recommend you guys to friends and family.

I have been wearing my aligners at night and asked how long I should wear each set. I was told that someone would advise me (2 weeks ago). Nobody has reached out, and I am on day 3 of week 3 w/o swapping out my first set of aligners. I have estimated about 3wks a set, but was waiting to find out if that is satisfactory.

I felt like my smile guide was a bit scripted. It was a tad uncomfortable trying to have a conversation with her, she was almost robotic-like. I also thought she was a bit pushy when I said I wanted to wait to pay to see if my insurance would cover the payment.

I had all four wisdom teeth pulled and I could not have asked for better results. From the time I walked in until fully healed was amazing. The instructions on self care were very thorough and I would recommend this group to anyone and everyone needing oral surgery done.

Very easy to use. Instructions are clear and easy to understand. I needed a touch up on my aligners. The gal at customer service was very nice and knowledgeable. There were no issues when I requested an aligner touch up. I would definitely recommend to friends and family.

I am so glad I chose SmileDirectClub. At every step in the process I received personal attention. My goals were acknowledged and reviewed for what is practical. What's best for you is what they'll recommend and you choose to go forward. Still Not sure? There's a 30-day no questions return. It's your smile. Go for it.

The impression kit is so easy! Not messy and quick! I was worried about how they were going to turn out. I thought that it was going to be so messy. Not at all! There were great directions so you wouldn't mess them up.

I have to say I was skeptical because of all the different types of reviews but I figured it’s worth a shot. When I had first ordered, it only took a couple days and I had received the kit. The impressions are extraordinarily easy and only took very few minutes and I was done. Packed and sent within minutes! Excited to get my aligners!!

3D scan went great, experience was great and everyone was helpful. It’s been the process afterwards. Have not been contacted once about my aligners. My girlfriend and I both had an appointment for scans the same day and she is already on day 4 of her aligners and I have yet to even receive a call or email about mine. I reached out to live chat because I wanted to understand what’s going on. They ended up mentioning I should be contacted soon because only one arch is able to be done. After the chat, they told me I’ll receive a call or email within 1-3 days. It’s been over a week and none of that has happened. So far customer service has not been there for me at all. Bad experience so far.

The whole process was pretty easy and painless. I won't be purchasing because $2,000 for 4 months of treatment is too high. Previous treatments I have done have cost about $200-250/month. If there were a pro-rated cost I would reconsider. This is out of my budget.

Impression kit was great. However, it took 4 times before I was able to send good impressions. We need Smile Shop closer to area to resolve any difficulties customers may have. I appreciate Smile Direct Club continued to work with me and sent impression kits at no charge until I was able to send acceptable impressions to the doctors. Thanks for all you do to make your customers Smile. I now trust you will work with me to create my new smile with the aligners.

The people I work with wear the Invisalign all day and they can't talk properly, and I don't want to do that. I like the idea of nighttime only. I read somewhere that with SmileDirectClub, you do it at night time only. So, I looked into it. There's an office near here where they did the scanning and then I did it for like eight months, and I ordered a retainer. At that time, the main gap next to my two front teeth was still pretty big, and I was unhappy about that. So, they redid it and sent me new aligners, then gave me a new retainer with no extra charge. I was very happy with the customer service they offered and that they stood behind it.

I brought my daughter in, the appointment went great. However, nothing was done as represented. The associate told me that no charges will take place before hearing from daughter's primary and secondary insurance. Also, my husband's care credit card will not be charged until. Well lo and behold none of this was true. First they try to charge my debit card, no insurance was submitted, any insurance does cover a good portion. Had to cancel. Now my husband care credit card has been charged as well. Can't get a live person at all. I am totally disappointed. It presents scam.

Every time I put on a new aligner, it was a little tight but it wasn't that bad. It was nice that SmileDirect sent me a bunch of stuff with it such as the teeth whitening stuff and I also got a toothbrush. I love my new smile.

This experience was so cool and so quick! I can’t wait to start my process! I love how I got the digital viewing of my teeth from start to finish! It was the exact same way my mouth looks! The process was very easy, simple, quick, and straight to the point! I was thinking it would at least take a month but nope it literally took two weeks!

Walking in meeting Takara such a delightful young lady. Then comes Martha she could be my little sister, How she graciously handled me with explanation of the scan. My friend Julie arrived with the cost, payment plan & parting gifts. All 3 ladies were dressed in coordination, I loved it. Lofts were a nice atmosphere.

Overall my experience was great! The staff was very friendly, the information & learning experience was great. The reason I decided not to buy the product is because there is no price difference for a person who is only doing the top/bottom. $1950 is a great price for someone doing the whole work up, but for someone like me who only needs my top teeth done, there should be a price difference. I don’t think someone should pay full price for half the work. Also when I went there was a promotion for a free whitening kit & electric toothbrush. I did not receive the toothbrush.

I chose SmileDirect because there seemed to be good reviews and it was convenient as I wouldn't have to go into an office regularly for adjustments. My experience started out good and I paid 100% for the entire treatment including the retainer. This review box doesn't have enough space to give a detailed report on my experience and exhausting amount of times I have either attempted to contact or have contacted the company. According to my timeline, I believe I should have been done w/ my treatment and moved on to a retainer to keep my teeth where they ended up but I have heard NOTHING from SmileDirect in several weeks. My aligners were causing lots of gaps and I had to contact the company several times before their "dentist" agreed I should get an updated impression. It took me 4 times to contact SmileDirect to get that stupid impression kit.

Replied to an email ya'll sent. Was very skeptical about the whole thing, but made an appt. When I got there from the time I left, I had the best customer service. I was explained every step that would take place. The gentlemen that help me Dom, was the most delightful person I have encountered since this pandemic. He should be recognized for his Customer Service, He made the experience very welcoming, even with my husband, who's always disappointed in customer service lately. Dom made an great impression on him. We talked about him and the service as soon as we hit the elevators.

Clear and concise directions. Very convenient. Easy to do. The way the instructions walked you step by step made it less intimidating. The positive comments that were given during the submission process made it worthwhile! I have already shared how this process has helped me. Hoping to share with my cousin later this month.

The process and delivery times were convenient, fast and easy! The instructions were simple to follow, and the response time for tracking was excellent. I most appreciate the selection of same brand products that are offered to help me continue on my journey for a better smile. I was turned on to SmileDirectClub when I wanted to whiten my teeth and when I ran out of pens and went to order more from the website, I discovered all of the products available, as well as aligning.

I found the kit direction to be very thorough, detailed and easy to follow leaving little possibility for error. This was a very smooth experience and I was impressed by how accurately the model was generated from the impressions. Fantastic!

Such great service! Everything was explained thoroughly .. Treated so well and pleased with everything! I would definitely recommend my friends and family to this shop! Erica and her team did great! Can’t wait to get my aligners!!

Since November I did a video calls with SmileDirect Club taking pictures and I did 2 impression kits. Last one I sent on 12th Feb. I am follow up by phone and chat room on your website. I ignored by Smiledirect Club and just every time I am calling, your customer service informed me, "Wait until we send you the new aligner." I lost my money and time with Smiledirect club. Until now I did not receive any thing. We are on 12th March, from Nov I am running behind you. My teeth almost returned back as first step. I am in the middle of my treatment and ignoring I think to frustrate me to leave without giving service. I already paid for it.

The ordering process was easy with simple but well-worded directions. The kit arrived in three days. Follow the directions but you should read them all before starting. The mixing of the impression materials took about 15 minutes which was more than the instructions said. The mix did not harden as fast so the material was a bit goodie in the mouth. It took about 45 minutes start to finish. Only had one question the directions did not cover which was if after doing the impressions should I take the material out of the plastic mouth forms. Great experience so far.

The building was easy to find, but the office was not. There should be clear signage outside the little room that serves as the holding area. Both people I dealt with were very nice and professional, but perhaps less casual clothing would be helpful to project a sense of a legitimate, serious business. Everything was explained well and time was taken to answer questions. Although hand sanitizer gel was readily available everywhere, both of the iPads that I used to enter information had obvious smudges and muck, and really should have been wiped off with an alcohol wipe before handing them to customers. The technology used was impressive and the tech handled the procedure well, with lots of explanation and pictures. Overall, a pretty good experience, but maybe a little less casual? Even lab coats over the casual clothes would have been good. But again, the people were great. Thanks.

The process from getting an insurance quote to ordering the impression kit to sending it back was very good. Taking the impressions is a bit time consuming and you need to really take your time when removing the tray, but all in all it was pretty easy. I did hit some minor stumbling points after that however, but Customer Service was able to get everything straightened out and now I am just waiting to receive my aligners!

You have made this process very user friendly and speedy. I love that we can see in video how the teeth will change. I am not happy however that there is no lessening of the gap of the molars that are missing in the back on the bottom. My son was born without those teeth and we were hoping that the back teeth could be pulled forward along with reshaping the front teeth.

Claudia was fantastic at explaining the entire process and taking the photos. I can’t wait to get my aligners to come in the mail to fix my teeth! Added bonus was the teeth whitener and light, can’t wait to whiten my teeth!

The woman that met with me was really friendly, happy and welcoming. My only complaint was that prior to doing the exam, she put her gloves on and then touched her iPad, her chair to move it and packaging all before touching the devices going into my mouth and my face so it felt very unsanitary to me.

The impressions look great! When I first inquired in mid February, there was a special that if I contacted in the next 3 days (I did the same day), the monthly payment would be $49. It took 8 days to receive the impression kit and because of it I now need to pay full price. I have emailed multiple times with no answer.

Amanda was great to work with and answered all of my questions to my satisfaction. There was a lot to cover in 30 minutes, but I never felt rushed. Overall great experience, and I would definitely recommend it to anyone considering the product.

Messaging has been inconsistent and shoddy. I've asked the same question now 5x without any response. I keep getting ads to do my impression (the latest one said I could go to my local dentist to do this), but you already have my impressions, as they were submitted several weeks ago.

I received my impression kit with directions. It was extreme easy to do them and send them back. So far I am very happy with the process. Hopefully soon I will receive my appliances to start getting my teeth straightened.

Everything went perfectly for my son with SmileDirectClub. He's much more confident with his smile. They really did the job and everything came out straight. I was hesitant at first, but SmileDirect superseded my expectations. Everything was better. My son didn't have to wear the product as long and he could take them on and off.

I have a gap I wanted to fix. After explaining this multiple times, the 3D scan came back and showed what my teeth would look like after the treatment.... With an even bigger gap. To add to that, they wanted to give me “$300 off because it’s just the top retainer”. That’s still $1700 to fix a small gap…. But wait…. It’s $1700 to make the gap even bigger and not fix my problem.

Really great and I will purchasing my retainers (slingers) this week! I plan on coming back twice a year. And Abilene having them become like my dentist she also she was really soft with her hands. I like the new tools Smile uses to get your smile right.

I was explicitly told that Delta Dental was a carrier that cover part of the teeth correction. You all are unprofessional and not respectful of people's time. Because of this blatant lies I will not be purchasing anything from SD.

After posting my original review a different dept of SDC reached out, who were evidently better informed, explained the reason for the delay (multiple miscommunications behind the scenes) and were able to update me on the progress of my order, which has since arrived.

I wasn't called when SmileDirect received my touch up aligned and so there has been a several week delay on getting my touch ups. It would have been nice to receive a call once the imprints had been received so I could start the program again.

We were amazed with the equipment and efficiency of the lady that helped us. It really only took 30 mins for pictures and the 3D scanning, it was an interesting and fun process. Seeing the camera scan my teeth into the model for the aligners was fun and I can’t wait for my aligners.

Do NOT believe the Smile Direct refund policy as stated on their website: "If you decide SmileDirectClub aligners aren't for you within the first 30 days of use, we'll refund your cost 100%. Even after the first 30 days, you can return your unused aligners for a prorated refund." I have been put off for my refund continually since I requested one 6 weeks ago! The 6th aligner was not going to fit; they were way off! A Smile dentist verified that. Also, the aligners made a deep cut into the back of my tongue. I was very worried about that but it did heal in about a week. These aligners are very sharp and you will need to cut and filed them and then you also need a lot of wax to keep them from cutting your lips and tongue!

1. I still have not received information regarding how much my insurance will pay. Someone was going to call me last week and let me know how much I would need to pay. 2. Lady at the front desk during my visit was rude.

I think this is a very good and easy experience, however I think the constant emails telling me to take pictures and the spam emails in general is very unnecessary. People have busy lives and a time period should be given before spamming emails.

Super easy follow along directions, simple mail back. Prepaid box to send back, and help if you need it is available, my two adult kids are on month Two and I can already see amazing results, super excited to receive mine and get started!!

Impression kit was very simple and the instructions made it very dummy proof. LOL. Having had braces before, I knew what to expect with the impression process. Really enjoyed being able to do it at home on my own time.

I’ve reached out several times requesting to speak with my dentist regarding my plan. I only receive emails from a customer service representative. Please do not proceed with a new set of aligners until I speak with my dentist. I have a few concerns.

The visit went very well although I was apprehensive while there. I've since pondered over ordering my aligners and feel as though this would give me the results. I would like to purchase at the one payment option. I was given a clear view of my teeth and exactly what would happen over time with correct usage of aligners.

Everything went good. It was pretty easy. The results turned out good.

I wish I would have done this sooner. This is amazing. Charmaine was the best ever! This journey is worth it! Plus my insurance was great with the process and made everything so much easier! I’m loving it so far!

I was very happy until I received a charge without knowing. I told the consultant I needed to think about it and if I was to move forward I would use a different credit card and did not want to use the one on file. She said no problem - but without telling me 2 days later I received a $1950 charge and said the order was processed on the card I specifically said I did not want to use. This seemed fraudulent. I keep getting emails saying my aligners are on the way when I decided I did not want to move forwards. I called customer service (very hard to get through) and emailed but have not had a cancellation confirmation except verbally. I would have rated the experience 10/10 and eventually might have moved forward with the order but now that this happened I will stay far away from this company and would rather pay more and use another service.

SmileDirect had an offer that didn't require me to go in and get checked out. That was a big appeal for me. I liked the cost as well. There was a promotional thing going on and I went with them. My two bottom teeth were crooked and there was crowding going on. My treatment plan was only five months and I saw results almost immediately. That brought a lot of confidence back and it was such an easy process.

Tira was informative and friendly. The process was pretty straightforward. I like the technology used for the scanning and the free gifts were nice as well. The office was clean and precaution was taking for Covid-19. Overall I think the experience was good and I am looking forward to my new smile.

All my questions were answered and the staff were very nice and polite. The process was easy. Can’t wait to get started. Please remember that the shipping address for my box is different from my home address because I am going to be traveling.

Albert was awesome and super friendly! Started a convo with me from the get go which made me feel more comfortable being there. I hate going to the dentist and I couldn’t even tell you why. So the way he interacted with me was a breath of fresh air. The scan was great, it wasn’t uncomfortable at all even though I thought it would be. I cannot wait to have my new smile. I really look forward to completing this process.

Xena & Pearl are an absolute asset to the Smile Direct team and both deserve pay raises for their kindness and knowledge of their product. I felt super taken care of today for my 3D scan and wish I had more reasons to visit those two lovely people! HIGHLY RECOMMEND. Remember to credit Xena & For Pearl. They rock!

The appointment went well. Very friendly and professional. An hour after my appointment they sent an email saying they weren’t 100% sure they could produce the best outcome for my smile and suggested a referral to a nearby dentist. I looked at before and after photos on their website and found several that looked much like my teeth. They hadn’t given a sufficient answer to why this wouldn’t work for me. Wasted their time on a referral as I already gave a great dentist.

I'm not too good in English, because I'm French. However I find that your company is very fast. I love the management, I also love your prices, I love the communication, in fact I believe that there is not much inconvenience, except to join you it is a bit difficult and on the side that you there are no people in the workplace who speak French. But despite everything, I love everything, thank you very much for making us a satisfied customer and for doing your best for a lovely smile.

Xena was great. She was very friendly, she even show me her own alignment which look so good and she explained the process so good. I can’t wait to have my box in the mail. Overall service was great. I would definitely recommend.

I was in and out in less than 20 minutes. Feeling way better than I did after my first consult at an orthodontist clinic. Felt much better not getting rinsed out with a huge down payment. The you can't beat the prices or service.

I am so excited, I can't wait to get back my response on if I'm a good fit. I am ready for a prettier smile. Finding you all online made my day. I was very nervous at my appointment because I didn't want to hear no.

My experience at the Newark, NJ was a pleasant one. I first was greeted by Marium whom assisted me with my teeth journey. She thoroughly explained what she was going to do before we began and it was super easy and so modernized. I was impressed! After my visit I received a $25 Visa gift card in my email. I would definitely recommend this Smile Direct to my friends and family.

We decided to go with SmileDirect because it would mean that we didn't need to go to an orthodontist every two months. We had already done that with my son who needed to have regular braces because his mouth needed an extra long time with braces. SmileDirect seemed a lot easier and we liked the price. We initially tried to do the at-home impressions. We took pictures and sent them to the company and they were never good enough to use. A few weeks later, they had a pop-up at a hotel an hour from here in Pennsylvania. We decided to go and they did the thing with the camera. We signed up and it was easy after that.

The person who did my scans seemed inexperienced and made me uncomfortable during my visit. They asked me lots of personal questions and they were not good at giving me straightforward answers to my questions. He did not know what the interest rates would be, missed lots of areas on my teeth while scanning, and was forceful about signing papers that I didn’t want to sign. It was an awkward and unpleasant experience.

Miranda G was super nice and the process was very quick and easy! I would recommend Smile direct club to anyone looking into straightening their smile. (: I’m excited to start my journey to a smile that will make me feel more confident.

I was not sure about things at first but after all was said and done I really felt blessed. I will be following up with this company for a while. I think this company can give people a start to bettering your smile.

My experience at Smile direct was great. I can admit I was a bit nervous about how the appointment would go but Rebecca is an experienced professional and a joy to be around. She made the process easy to understand and her knowledge about the product is exceptional.

I really enjoyed my visit. The staff were great and more than accommodating, even with me running late. I had my two daughters with me, during my visit! The staff were friendly towards my children as well! 5 star service!!! I would recommend any family, friends, Or stranger to come and visit SmileDirect!!!

I had a pleasant visit at my SmileDirect Consultation. I wish I could remember what the lady's name was who helped me. She was very nice and good at what she does. I hope to be able to pay my down payment soon so I can get started!

The trainer and lady being trained were courteous and knowledgeable. They stuck to the 30 minute timeframe. They gave me a retainer case and some lip balm in a SmileDirectClub Canvas tote. I told them I have another consult with an orthodontist this Saturday so would not be purchasing aligner yet.

All of the people there were really nice! I get comfortable and happy with everything. They explained every little detail about the treatment and made all understandable. I was really excited. So I went home really happy! And waiting for everything.

I was hoping your technology would align my teeth using your nighttime plan. Not only does the nighttime plan not work for my teeth, they also couldn't address the lower set. I understand these aligners are limited in what they can correct, but I was expecting more from your advertising. I can't see paying full price, for less than full results. Regards,