SmileDirectClub Reviews

I couldn't afford traditional braces so SmileDirect was my next best alternative if I wanted to have a decent smile. Working with them was challenging at times. It was a learning curve. But I knew that there were going to be challenges along the way and I was willing to work with SmileDirect and work with the challenges to get to my end goal. I had two different aligners. After my first 16 weeks ended, I had an extension to get them better. I recently started using my retainers. They fit perfectly but when I'm without them, my teeth don't sit at a very comfortable angle of each other. The only thing right now that kind of bothers me is how my overall mouth sits which is a little bit uncomfortably. But I got what I wanted and if you're somebody who doesn't have the income to go with traditional braces, I would recommend SmileDirect. If your end goal is to get your teeth straight, this is a very good way to go about it.

I felt like I was at home, it was so comforting and I am so excited to get my Invisalign! I was given all of the information that I needed and all of my questions were answered thoroughly. I love SmileDirectClub and this is only the beginning of my journey. I can’t wait to see what awaits me. :)

The personnel in the facility is very polite and they are really customer oriented. It did not take too much time for the scans. Anam was the person who explained me in detail everything. She was kind.

I have a front teeth separation and it was repaired by SmileDirectClub. The process was very good for me. In two months, we could see the changes in my teeth. I'm so happy.

My experience with SmileDirect was not at all what I expected. I expected to be treated like a patient in need of dental care but was instead treated like a consumer. It felt exactly like buying a car. They were extremely pushy to sell their product even after the revelation that my insurance would not cover the product. Major turnoff.

I'm sorry I still haven't heard back after I sent back my impression kit. I have contacted your company, and I still have no idea when I will get my aligners. I basically have no information on my order.

I arrived at the very noisy Beverly Hills location after a 45 minute drive (locations closer to my home were closed due to the pandemic) to find absolutely no one working behind the front desk to check me in for my appointment. After standing there for about 10 minutes, I flagged a woman down. I think her name was Kathy. After checking me in, she told me they were running behind and it would be another 30 minutes before they'd see me. She offered no apology, just a very terse "It'll be 30 minutes or we can reschedule." I told her I drove 45 minutes to be there. Again she said very curtly "It'll be 30 minutes" as if being allowed to wait for my scheduled appointment was doing me a huge favor. I asked for the manager and was told "The manager is in Riverside." I said I'd wait and she promptly turned around to return to the back leaving no one at the front desk.

Very positive for the most part. I completed all my aligners but my teeth are not quite straight. I sent in new molds and pics and have been waiting on the next step. I get a bit worried when I get correspondence that makes it look like I am starting from the beginning.

Samantha, in the White Plains NY office, was friendly, professional, and informative. I would recommend her to my family, friends, and colleagues. I am leaning more towards a straighter and brighter smile because of her.

I completed 4 months of daily aligner wear and am not satisfied with the outcome. My bottom teeth are not aligned and I now have tiny gaps between my 4 front teeth. I submitted a 2nd set of photos and impressions over a month ago and have not received the aligners as of today. I have emailed, texted and chatted with your support team but no one can give me a straight answer as to why it is taking so long. I am quite unhappy with your after-care service at this point and do need an answer as to when I can expect to receive the touch up kit. Please respond.

I submitted my impressions on April 15th. That was a month and 5 days ago. I still don't have an order number, and I just got an email on 5/16 saying "Pamela, our dental team has reviewed and approved your impressions – nice job on those!... We’ll let you know once we start making your clear aligners within the next 5-7 days." SO it'll be another week until I hear from you about my aligners. I leave town on June 6th, just hope I get them by then! Everything has been fine, but wow. Really slow.

Charged incorrectly on initial fee and had to request refund. Provided a different credit card on form when we sent back impressions kit to charge $1950 in full. You didn’t charge the credit card on the form and instead charged my debit card which withdrew $1950 from my checking account causing my account to be withdrawn and a domino effect of overdrafts. I am not extremely concerned we will have more issues with the aligners, if these issues are any indication of what’s to come. So far I would not recommend your company and we haven’t even received the aligners. This initial process takes a long time.

Absolutely wonderful experience all the way around!!! The 2 ladies at my appoint were extremely pleasant. Amber (I think that was her name) who did my 3D scan was so helpful with questions & just an absolute joy!!! Excellent job!!!

My 3D scan appointment was May 3rd 2021. It went well however I have not received a price, a treatment plan, or any follow-up information. I received fictitious emails about an appointment on May 10th, wish I did not schedule. And it appears that the process started over without my knowledge. I expected to have my aligners by now, but have not received any further information.

I did have constant communication but the photos being found were difficult for your folks and it's just taken a very long time even though I was warned by you that you were backlogged. Now I hear it will be another 4-5 weeks? :/ I'm still moving forward with you but it's just disappointing once you commit in your mind to such a large financial obligation after many years of living as a snaggle tooth after wearing traditional braces for 2 1/2 years. :(

Brittney was very knowledgeable and friendly. I did my research beforehand, so I didn’t have many questions, which meant my meeting only took about 15 minutes. Still waiting on my review by the doctor a week later, but my appointment went great.

No Person or Email was sent to tell me that my scan review was complete, that aligners could be made for me, or I could order. It was by chance that I went on the website and noticed the scan results were complete.

I had high hopes for these aligners as my bottom teeth have been crooked for years. Unfortunately, when I reviewed the alignment process over the next 4 months they were going to do no improvements on my bottom teeth. Sadly, this was the whole reason that I was interested. I will not be purchasing the aligners. Thank you anyway.

The process with the retainers was fine. The hard part was getting them in my mouth, for each new aligner, each new tray. It's sort of tricky and difficult. Also, there was a concern with my bite so I emailed SmileDirect and they got me in for another scan and sent me new retainers. That term ended but I still felt like my bite was a little off. I emailed them again and they asked me to send pictures. This time, they said it was fixed right. I'm living with it right now. Sometimes, I feel like I should get another scan but sometimes, I feel like maybe this is what it is.

My experience has been very great as far as customer service goes. They were all so friendly. However I am not going to do it because I think it’s unfair that I pay the same price as someone who needs aligners on top and bottom. I would only need them on top. And I told already had braces as a child and just had 2 teeth move from not wearing my retainer. So I wouldn’t need aligners long at all. I think the price should be based on how long you need them or based on only needed top or bottom or both. I don’t want to pay roughly 2,000 for minimal work needed.

My lower anteriors started shifting and the laterals were tilting inward. I knew that would cause gum disease. So I wanted them straight. I told my regular dentist the problem and I was thinking about doing the multiple retainer things. He said, "No. I'll give you two names of orthodontists and you should really see those." But I didn't take his advice. I went with SmileDirect. The "Smile" sounded happy to me and I didn't want braces again. I decided I'd give the Invisalign type thing a shot. It was absolutely amazing. I cannot believe that it did what it advertised it's doing. I was absolutely positively amazed that it worked. It didn't hurt. There were no spaces, no bands and no archwires. I am very happy. I have a friend and he's already signed up because he was just amazed.

Loved my experience here! When I arrived, someone greeted me at the door and the staff was extremely nice. I had to bring my two little one with me (3 and 1 year old) and they were even okay with them being there. Thank you all for considering a mom and her little ones as she works on perfecting her smile!

My visit was great! They answered all my questions. When I got home, my husband asked me if I used my insurance to pay for a portion. I didn't know it would cover some. I tried to call, but the wait on the phone was 30+ minutes. I also do not know my order number, where should that be? I didn't receive a receipt, I assumed it would be in my email. Could someone call me please so I don't have to wait on the phone to get answers to my questions. Thank you.

I have not had a good experience. I ordered my kit. Two days later went to my 3-D imaging and here it is six weeks later after turning in my kit and I have received three text saying that you never received my photos. I’ve talked to your real life chat and two accounts were created. Two different accounts were created and I’ve been waiting now six weeks for mine clear aligners and it’s aggravating. I had all my ** together. You have my credit card. I attended the 3-D scan. I emailed you the photos. I have called. I have chatted with the live chat online on the website.

SmileDirectClub's prices seemed good, and the results seemed promising. I'm using the aligners now, and everything has been good so far. I’m satisfied. It was a pleasant experience.

The retainers were fine, at first cut up my gums but after I trimmed and filed down they were ok. I requested a touch up at the end because I still have a slight overbite, which is included with the plan. It said 5-7 days, then got an email two days later that said there's a delay and will be there in 10 days. It been over 10 days and when I contacted customer service it said it can take up to 4-5 weeks to make and ship?! I've been wearing my last retainer for almost a month, and they're getting a little gross. I can't imagine wearing it for another month. By the way, I'm never able to reach someone on the phone, just chat online. It's been a little frustrating.

I've been a SDC customer for over two years, I finally felt the need to write a review. Although their aligners do straighten your teeth, the level of straightening is far less than advertised. However, the most maddening thing about SDC is they ALWAYS miss their deadlines/timelines. If a representative tells you it will be 3-5 business days, expect it to be 10-20 business days. Also they do not communicate with you, if you do not reach out to their customer service line... they will never reach out to you and give you an update. I am writing this review because I've had qualms with SDC since paying them $2K to straighten my top teeth, however a recent experience put me over the top.

My impressions were received on April 12; I’ve yet to receive my aligners, as of May 12. I have emailed, called twice and been told I would receive them within 24-48 hours...still nothing. One rep said he would call me back with info, nothing. A friend recommended SmileDirect, but I have been hugely disappointed. I am days away from canceling my order and posting negative reviews. Very disappointing.

I loved my experience at the office and the dental professionals were so friendly and comforting. Gianna and Lupe at the Schaumburg location are so great! I will definitely refer a friend. Great service and employees!

Everything was great until they debited my card $250. The whole time no one advised me of a $250 deposit to start the monthly payments, was really upset, because had someone told me I would have been prepared for that! They definitely need to do better with communication!

I had a great experience at the Walnut St. location in Philly. The technician Sherria was so friendly and knowledgeable and the receptionist was very welcoming. I’m glad I went in for the consultation instead of ordering an impression kit. Also good to know that this company provides great in person service on top of all the good reviews I’ve found online.

I liked that SmileDirect had a small shop local where I could go in. I didn't have to do the impressions. So far, the result has been pretty good. My teeth had moved drastically. I just got a little left.

Very good experience, was taken in directly and office was clean with pleasant surroundings. Smile Guide Erika, who assisted me with my 3D scan was polite, knowledgeable, and answered all of my questions accurately. I was very comfortable and impressed with her professionalism. Would recommend the scan to anyone who is thinking about using your products.

After trying (and failing miserably) to submit my impressions, I decided the 3D scan was the way to go. Best decision HANDS DOWN! It was so easy to do & you get to see your pictures in real time on the screen while you get your scan done. Also, your SmileGuide goes over all the details of your package so you know what to expect before it arrives. I was super happy with the results and cannot wait to start my road to a new smile!

I did the impressions & sent back. For 19 days they said they had everything and my 3D plans would be ready in 72 hours. Three times I talked with customer service. Not until after I said I wanted to cancel it all did my plan show up. They didn’t cancel it, obviously. I’m not paying $2000 for a medical product and this kind of disorganized operation, so bad it started to feel like a scam. It’s very disappointing. I was really looking forward to straightening my teeth and now it’s back to square one.

My experience with the scan was great. However, the outcome of what was offered was not what I wanted. My mouth is just too messed up for SmileDirectClub. So instead of putting money into a minimal fix. I’d rather put it toward a greater solution. I appreciate the time????

My teeth has changed so much over time and I'm very happy with it. I like watching my teeth transform into the smile that I wanted. SmireDirect was supportive to me throughout my whole process. It's worth it.

After 4 months of wearing the product provided very little noticeable difference can be seen in my bottom teeth. A second set, I'm being told, is in production to correct the problem, but instead of receiving an email to that effect, I receive this survey. A notification of how long it is estimated that the second set of retainers will take to correct the problem would be helpful.

The standard is that SmileDirectClub tries to get your teeth aligned in eight months. However, even though I followed the instruction, when I was done my program, my teeth weren't what they pictured to be at first. I had to take some more pictures and show them that they weren't completely aligned yet that they're probably still moving. I don’t know if they're trying to fit everybody into the eight-month program initially or is there a way that they can find out how long it's really going to take. Going in there, you kind of think, "Okay, eight months and I'm done." But it was a little bit longer because I had to go back and get the additional trays. I'm not completely satisfied yet but they handled it well. Whenever I sent an email, somebody got back to me.

The impression kits were easy for the most part, although the trays were a bit big for my mouth. They arrived quickly and I sent them in the next day and began the wait. However, at this point it has been 2 months and I have yet to hear from anyone regarding my impressions or my aligners. My account says “please wait 3 business days...”etc, and it’s been like that for weeks. If this is standard, I’m not sure how business continues. I’m now considering a different company for my aligners. Started off strong but highly disappointed.

If you are looking to improve your smile, SmileDirect is the company to go with. I've had a good experience all the way around. The appointment was no fuss. I went in and got the scans done. Then, getting the retainers didn't take that long and when they came, I was ready to pop them in. I followed the directions and for the most part, I’ve gotten a good result. In the first month, I could see the change in my overbite and the correction at the bottom where they were starting to move. By the end of it, I could see the significant changes but more needed to be done for the bottom one. I followed up but they weren't able to read the last impressions I did so I'm waiting on a new kit to come to redo those.

I was greeted warmly for my 2nd scan when the 1st aligner treatment plan didn't quite finish straightening my teeth. Then they took extra care to catch the images of the 2 teeth that needed more work & let me take pics of the images with my camera.

I was a little skeptical at first because of the cost. When I had spoken with my doctor, he told me it was 5,500 for Invisalign and we paid roughly 6,000 for my daughter. Somebody told me that SmileDirect was a bit cheaper and I was like, “No way. It's gotta be a scam.” Smile Direct is over the counter but I found out I could actually go somewhere and there was a licensed orthodontist overseeing the treatment. So I thought, “What the heck? I got nothing to lose. At least go for the consultation and see what they have to say.”

I had no problems until the end of my treatment when I needed refinements. They seem much more concerned with gaining new customers than helping if you need refinements once you've already started paying for treatments. I have been stuck with the last set for weeks and I still do not have my new aligners. The last I heard, they were delayed up to 7 more days and that was a week ago. Totally unhappy at this point and wishing I had just gone to an orthodontist office.

SmileDirectClub is not as expensive as the other companies and I can pay instantly for it. The results were nice and good. All the spaces are closed and my teeth is straight. SmileDirectClub is worth it.

This company's customer service is straight trash. I asked for adjustments for my aligners and submitted pictures. I was ignored by the customer service and doctor for 2 months. When I asked for the guaranteed pro-rated refund as seen on their website to a customer service agent, he ignored me as well and decided it would be cute to close out the help ticket instead without assisting me. I just love how the doctor and customer service ignored me. That was so sweet of you guys. It's not like it's my teeth or anything. Worthless trash.

Great experience! Visuals were very helpful in understanding current state to explore possibilities for correction. Looking forward to getting started and speaking and smiling with even more confidence.

They fixed some significant gaps between my canines. I’m still in process and I'm waiting for a realignment. But so far, it's been everything that I expected. I've always gotten very pleasant people when I've called, and it's never been a long wait. All my questions have always been answered. I've had a really positive experience, overall.

I'm very satisfied. The impressions weren't hard to make and didn't need to get a new kit. I love the 3D view on my screen of being able to know ahead of time how it's going to look. Not to mention it looks exactly like my teeth. They got it copied over good. I got my money back in the rebate. Very simple, very quick, and can't wait to continue the journey. Hard not to love.

I have been a patient with Smile Direct Club for 15 months now. Upon starting I did not need to make major changes. I only wished to close a few gaps in my front teeth. I was originally told my "smile plan" would take 4 months. I am now about to do my 5th reevaluation, because my gaps are still not closing. Their technology is faulty and DOES NOT WORK. I saw zero progress in my last treatment plan. After I first started my dentist became concerned with how my bite was changing and how there was a new possibility that my front teeth might chip while chewing. When I brought up these concerns to the smile direct dental team they reported they were working on my gaps--not my bite.

I finished all my aligners and I have my retainer now. Everything is fine so far. But I still have one teeth that didn't turn yet and I'm watching it within a couple more weeks. If it doesn't turn within another two months, then I go back to the branch in Newark. The customer service team is wonderful. I can always call and speak to someone.

I had an average experience with SmileDirectClub. I pursued this route because the Invisalign seemed to be a bit more expensive and I didn't think my teeth were that bad. I felt that my experience was very superficial and wasn't really happy with the customer service, I had a lot of issues over the phone when I had to call for a different size impression tray, and when I called to ask about parking for a Smile Shop location.

When I ordered my impression kit, I had no idea how SD would become such a important, and exciting partner. SD was with me every step of the way, and provided regular and MEANINGFUL contact with me nearly daily. Totally unexpected. I truly enjoyed the journey with SD thus far, and I'm hoping that although I now have my final kit, that SD will continue on my journey with me.

I signed up for Smile Direct at the beginning of the pandemic. The impression kit came. I took the pictures and sent in the impressions. The aligners came in as expected. The only problem I had with my teeth was some shifting on the bottom. At the end of the aligners, my bottom teeth were still not straight. The two teeth in the middle were still protruding from the others. I paid forty dollars for another impression kit and took the pictures. It took me longer than the first time because I had COVID after I sent the aligners, and couldn't ask anyone to help me with pictures for two weeks. I sent everything off. My homepage at their company stated that they had received everything and the aligners were being made. My homepage still has this message on it.

The whole initial process was simple. I got better results from when I first wanted this process with SmileDirect. Originally, I just wanted to fix up two teeth that shifted back, but my whole entire teeth line ended up aligning even more, so that helps out even way more. Also, an overbite that I had is not there anymore. So it was a big win-win situation. I feel very, very confident right now. The one thing I did appreciate with SmileDirect was the customer service. I already had a plan with them but I wasn't fully satisfied with how one of my teeth shifted. But they were able to take me back in and get it rescanned until that problem got resolved out. So now, I’m 100% set.

I have a had braces before and yes this wasn’t the same prices as braces, but for someone that barely has something wrong with their teeth and just wanted to correct little things the prices is really expensive. They weren’t willing to lower the monthly payment at least some to make it more affordable and the payment options are not convenient at all. I’m not saying this isn’t effective or it doesn’t work but I see it very expensive for my situation. You should charge a standard price but make everyone’s prices custom because some people don’t have that big a fix and you’re still charging them the same.

Its visit: I was very impressed by the receptionist and Mr. Pedro who took the measurement of mouth (teeth). He explained everything that he had to do. He explained what the processed involved. I felt very comfortable during the assessment.

I have had a couple of different times that they sent the aligners to me and they didn't fit properly. But they always worked with me and gave me a new set. So I'm extremely happy with SmileDirectClub and how they've worked with me along the way. My gap is very tiny now. It's almost closed all the way. SmileDirectClub is a great company and they are willing to work with everybody.

The doctors were awesome and the staff that they have communicated. They did an awesome job with staying on top of the process and helping me to feel like they were involved. It was kinda hard when you're doing it online and long distance. But their communication through text messages and emails really made me feel like they were involved. But as far as ordering the materials, it seemed to be lacking. I ordered an impression kit to be able to make the adjustment at the end, and somebody dropped the ball on that. I sent several communications, and it was way off track as a result of that.

My experience visiting the SmileDirectClub location was pleasant. My appointment started on time and lasted 30 mins as expected. The smile guide I worked with was very polite. What displeased me about my experience is that I was given the impression that after the images were taken I would receive a treatment plan within 3 days after my risk free consultation, authorize payment and move forward from there. Instead I was charged for the full treatment a day or two later and had to call to receive the treatment plan. Once I saw the plan I was not pleased with what the result would be and cancelled.

Customer service was excellent, the 3D scan was painless and quick. The tech, Sheba, was very knowledgeable, friendly and answered all my questions. I’m looking forward to my new smile, thanks to SmileDirectClub.

Their office was very clean. They did the digital scan, which was a very new process that I wasn't familiar with. So I was impressed. They sent the scan off and then I received everything in the mail. So that made it really nice. I could notice results right away, especially on the bottom teeth, and then my top teeth as well. However, one second tooth on the top was lingering and I followed the instructions to a tee. After the procedure was completed, it was still crooked. So I contacted SmileDirect and they reevaluated me for free and sent me updated trays to correct that one tooth. So I was very happy with that.

From signing up and making my appointment online to going into down town Portland to their office location it was the easiest thing to do. Going into Portland was so easy, pulled right into a parking spot. When they opened the door for me to go inside they were expecting me, no wait they got me right in. The office is extremely clean and sanitized, the staff is extra cautious and safe following extra steps to assure comfort. They were so friendly and professional, took the time to explain and make sure I fully understood the process. They made me feel important as my business and experience really matters. They are genuine. I will be recommending them to everyone I can. It has been an incredible start to this new venture.

The aligners from SmileDirect was quick. It was painful, but not as bad as braces. I wasn't expecting for the results to be as good as it was. My big gap is gone. I'm just wearing the retainer now.

I attended the in person evaluation and the employees were very friendly and helpful. They said I would receive the plan in a few days and that my concerns should be addressed. They attempted to receive payment and I am greatly relieved that I waited to find out what the plan consisted of. I explicitly stated how I was looking to fix the malalignment of my molars and those will literally not be moved at all within my smile plan. Then you all have the gall to call me and ask me to spend $2k to not fix my problem? Ridiculous! Clearly you all just want to make some money. If you were honest, you would have said that I am not a candidate as that is the truth. No, instead you tried to collect anyway. Shameful. I will definitely recommend that others avoid your services in the future. Period.

We were greeted with kindness and everything was very clean and had no concerns about coming in to get the scan. The team member was very professional, answers all our questions. The scan and plan was sent efficiently and we hope to start the process within the month!

The process with SmileDirectClub went really well and it was very easy. Anytime I had any issues, I loved that I was able to reach out and get somebody to talk to real quick. Their response seemed to be fast. My smile now is perfect. I'm very pleased.

Updated on 11/04/2021: I had a small, minor gap and it was something I had since a child. Now the outside of the two front, they straightened. They’re more aligned and they’re closed, especially. There’s a little bit of spacing between those, but not really something that you can really see. But I could feel the difference. I'm done with the formal treatment. I'm on the retainers now.

Excited when I got there, asked lots of questions, and had my scan. Filled everything out, asked if there would be a problem getting the teeth corrections. I received email, not a good fit! Nothing else, so not very happy. I will say that the staff were very nice and did answer my questions. Now I get referred to a local dentist with a $500 discount. I am sure that even with that, it will now be very expensive.

Our meeting went swimmingly. I enjoyed watching her create my layout of my teeth. Looked like I had three areas that need to be worked on and I am OK with that. The only issue I had was that an email I received said that I would receive an accelerator that I plug into my phone to enhance lightening when I went to the visit. I forgot to ask about it and would still like to get the appliance. Thanks.

Hi, I have not decided yet on my final rating but I am not too satisfied at the moment. Between sending my impressions to the wrong place and prematurely ending my service I have been waiting for a very long time for my impressions. I believe your problem is that you have way too many people involved and no communication between them.

Extreme delays occurred for getting the plan in place. At the studio I was told 72 hours, on the portal it said 72 hours, and customer service said 72 hours. After the 72 hours I contacted chat support and was told to wait another 24 hours and it will be done. I waited another day and called and was told it actually takes 5-7 business days. After 5-7 business days I gave up and had no expectations but I still received an email saying it could take up to 13 more days. Overall, if this is how SDC handles original interactions it clearly isn't a company I want to be working with. I ended up driving to Austin to use the Candid studio there and they stated 2-3 weeks but had it done in 4 days. This isn't a problem with getting things done right, it is telling lies to customers knowing you cannot deliver.

My teeth had like bad crowding in the bottom. I was tired of it and as I was getting older, I was getting really insecure about my teeth. I reached out to Smile Direct. Their guy was great. He was telling me how to wear the product, what to do, how to clean them and what I should do if I lose them. I did the six months and I would wear them every day for like 22 hours. I finished the process. I'm only wearing them at night. It was great. I feel like it was the easiest thing. I was surprised. I have a good smile now.

Mercy was outstanding! She explained every step with great detail, answered every question, was honest, and very personable! She was very understanding that I needed time to consider purchasing the aligners and I left not feeling pressured or turned off at all. If it wasn't for my husband and I deciding right now was not a good time, I would have called back and purchased the aligners right away!

In the beginning, I was very excited about getting Smile Direct liners. I called in with my first couple sets of liners due to the liners would cut my tongue and the inside of my mouth. When I called in the representative was very professional when telling me I needed to purchase a file and file any part of the liner that was causing cuts in my mouth. I didn't like this at all however I filed the liners down as instructed. This happens on EVERY liner. There would be other issues like the liners didn't fit on my teeth properly and/or when it was time to change the liner the new liner didn't fit at all!

I am currently very disappointed with Smile Direct. Communications from SD is mediocre and after nearly 2 months I still have not received the merchandise for which I was billed and charged for over 6 weeks ago. I am not pleased and would be very reluctant to recommend SD to anyone.

The visit was super fast and ok, I just didn’t like the fact that the receptionist was the person that was about to be the same person examining my teeth!! I definitely wasn’t aware of how after the exam it was like I was forced to buy the liners and they are too expensive. If that was the case I would use my personal insurance as well as dentist!! I left with a care bag of things that never worked so I’m unsure of how the teeth whitened experience really is!! Everything I was given that day was either broken or not working!! Totally unsatisfied customer!!! Bad enough I had to come all the way outta my jurisdiction to the location of the office I spent more money that day for a free service????

Imoni at the Atlanta office was simple amazing. Not only did she make me comfortable, she was knowledgeable and super attentive. She made everything worth it. Just wasn’t happy with the overall price.

I am very disappointed in Smile Direct Service. I went in for a scan and the lady that checked me in was very nice. But that is the only good part of the experience. During my scan I made it clear I only wanted the Nighttime Wear aligners. If I was not approved for them, I did not want the Day Wear. She told me that I would hear back in 2-3 days if I was approved for Night Wear. In 4 days I saw a charge on my card for $1950, without ever hearing back from SmileDirect. Consumed, I went to my account and looked everywhere to find anything that noted what plan I had been approved for, but there was not doctor note, no approval letter.

I have not had a pleasant experience with this. I went through the first 4-6 months optimistic about my teeth getting straight. Then sent an email about not satisfied with the way my smile looked. Got two impression kits, sent them both back, and never heard back. Or was told when or if I’m being sent new retainers. It’s been nothing but disappointment. I want a refund. This is the worst experience I’ve ever had.

I faithfully changed my aligners and did all the right steps, but aligners could not rotate a tooth. I started to find that the aligners didn't fit, so I went in and got new ones. They worked for a while too, but they could not rotate one tooth. Apparently they are good for closing gaps or even repairing overlaps, but they can't rotate teeth.

My SmileDirectClub Braces were able to close a gap between her front teeth in just four months of her six-month treatment. I didn't had any problem with a proper fit and the aligners do not cause damage to my jaw, teeth, or gums. SmileDirectClub offers remote treatment. SmileDirectClub sells the idea of being able to straighten your teeth, all from the comforts of your home. You don't have to visit your dentist and that their “licensed dentists or orthodontists” will create a treatment plan for you.

Whitney, my SmileGuide was wonderful. The rest has been less than wonderful. I did not receive my $100 deduction, nor did my referral partner receive her $100 gift card, the e-mail took longer than 2-3 business days as I was told, my credit card was not billed as I was told it would be, and when I emailed about my lack of deduction I was told I would not receive it. I had already recommended Smile Direct to 5 of my family members, but have told all of them to wait as this experience, outside of my initial visit with Whitney, has been less than wonderful. I certainly hope to hear from someone about the referral money to my colleague, my $100 deduction and hopefully better communication moving forward. I am truly excited to have my perfect smile and had only hear positive experiences with compassionate care from colleagues and hope to receive the same moving forward.

When issues arose that I needed addressed with the lack of progression. I would often get emails from varied representatives but never the dentist assigned to the case. This caused a lack of progress.

I had been seeing ads on television and was very curious. An orthodontist had told me that I would not be a candidate for Invisalign and I wanted to see if I could try another brand. I have a gap between my front two teeth and that is all I needed fixed. I made an appointment at the nearest location. I was impressed with the knowledge that the person had who helped me. She was able to answer all of my questions easily. Also, the technology that they had was amazing. One visit and I was done. The braces came in the mail and worked wonderfully.

I have twins whom I took to a bus appointment. One had an appointment and the other was unable to make it in their schedule. I talked to the person helping us that I was unsure about buying and wanted to think about it. They said they would help to see if I qualify for financing and that I would not be charged me just for checking. I would not actually be getting a credit card. They helped me through the forms for CareCredit. I realized they had charged me through CareCredit for the full amount! Not only that, but now I had a card I did not want. Thankfully, they fixed the problem.

I had a great experience at the SmileShop—I did not, however, have a good experience ordering my aligners. I got charged more than what the website advertised so I cancelled my order. So frustrating...

Smile Direct Club has provided a mostly positive experience so far. My bottom teeth, in particular, were crowded in front, and one was actually pushed nearly behind the others. Smile Direct sends you all the necessary materials to make molds of your teeth, and a "Smile Stretcher" for you to take selfies so they can see your teeth early. It's convenient and easy to mail back, postage paid. The aligners, which are supposed to be worn 22 hours per day, feel tight and a bit achy at first, become more comfortable. You switch the aligners every week or two. I am seeing slow, but steady results.

I use the retainer at the end of day. Then in the day, I don't have to wear it and I can eat whatever I want. The result is really good. It's already fixed the bottom teeth and now my teeth look really straight. I'm really happy.

I don’t know why I am just getting emails now about my impression kit being processed. This was done weeks ago. It is advertised 2-3 weeks from payment. I am now at 5+ weeks. $1900 is too much to pay for something with this poor of processing. I hope the aligners do work for all this hassle.

I recommend SmileDirect's process and the fitting of the aligners. I'm satisfied with their overall process. What could have been improved was the follow-up for my 90-day checkup versus me having to check in with them. The 3D scan was perfection. If I had known the 3D scan made a major difference in the fitting of the aligners, I would have done that in the beginning instead of doing my own impressions.

I complied with all of the steps Smile Club required of me in order to design a set of aligners to straighten my teeth. I was given a plan that included all the aligners I would require to complete the job of straightening my teeth. The first thing I noticed after opening the package were the aligners were a very thin cheap plastic with terrible fit and finish. The aligners were not trimmed properly leaving very thin and sharp pieces of plastic (that should’ve been trimmed off) that cut my mouth to the point of bleeding. I was told I could use a file or scissors to complete the trimming job that should’ve been done at the factory.

The instructions and links to instructional videos for making the impressions were very easy to understand follow. If you’re on the fence about your decision to try Smile Direct Club, go ahead and make that jump! I don’t think you’ll regret it!

I went in to a Dallas location for the scanning. I was told that I would be notified within 72 hours if I was a candidate for the process. More than a week passed. No one every reached out to me. I had to call twice, only to find out that I was not a candidate. I don't mind the news. However, it would have been nice if Smile Club contacted me. That's how customer service is supposed to work. I felt like another number...

I have several large gaps that I want to close and I'm not interested in wearing braces at my age. I made my appointment online and visited my local SDC for my 3D scan. I thought it would be easier than doing the impression kit myself and it was! First, everyone was so nice. Ty was awesome and thoroughly explained the process. She answered all of my questions and made me feel at ease when I mentioned that I was nervous. I received my 3D scan email within 72 as promised but I was VERY DISAPPOINTED with the result.

I liked that SmileDirectClub was close. There was an office where I would go if I couldn't do it myself. The reason I went was the way my teeth were crowded and I wanted it to straighten my front tooth out. It’s taking a little bit longer, but I don't mind it as long as it's taken care of. I'm impressed with how well it does, the fact that you can get plastic aligners and they can straighten your mouth out is amazing to me. Smile Direct also has the best deals. They were also always nice.

Maci was very professional and thorough. She explained the process and next steps to me. The facility was clean and they were careful in making sure you and the area around you were sanitized and clean.

I had such a great experience at my scan. I was greeted by a sweet girl named Marriam who was kind and helpful, explained everything, you could even tell she was smiling under her mask. Very clean, measures in place for covid safety. She talked and walked me thru everything and I felt very comfortable. Definitely recommend!

My experience was great. I was greeted in a timely fashion, all of my questions I had were answers, and I noticed there weren’t any hidden fees. I’m also military and loved my discount. Highly would recommend. In fact, I’m recommending my brother.

Initially I was very pleased...then I asked to have my case reviewed. I was sent an impression kit and told to have it back by 3/26/21. I did this. I was told I would be sent additional liners. After several f/u phone calls, I received an email stating the dentist would create a new treatment plan. Today's date is 4/14/21. I don't have the aligners yet. I have been in aligner #11 for almost a month. But I have to say with this extreme delay customer services has been GREAT. Although someone dropped the ball along the way...Let's just say I'm "not smiling" at the moment.

I had some crowding on the very bottom of my teeth, the front five teeth and then a little bit on the upper portion that I wanted to be corrected. Everything's worked out really well so far. The process has been extremely easy. Convenient to get to from where I'm located. Everything has a pretty quick turnaround time too. If I have any questions, I usually get a response fairly quickly. There's only been a couple of times where I haven't, but it's not that often that that happens. As far as results, I'm having to go under my third revise month. I just went this last week and had new scans done so they could redo another set of aligners for me because I'm still having a little bit of crowding in the bottom that hasn't been completely fixed yet.

Great first experience, Erica was super friendly. Liked especially the cleanliness and hygiene of the Flatiron store. All Infos transparent and clear! Especially fair to show grand totals of treatments and not the usual promo **/hidden fees etc.

SmileDirectClub is cheap and very convenient. They provide good service. Only thing was that some of the aligners did not fit. But after communicating with Smile Direct Club, they made quick adjustments. I'm satisfied.

My experience at the Smile Shop in Orange was amazing. Jaypee really helped me understand the process and he answered all of my questions. I was instantly blown away of how my smile would be after seeing it and excited to go on this journey with Smile Direct Club.

Had a great experience! He was very professional and we joked and laughed the whole time. Everything was explained in detail. Along with the great service you feel like your meeting a new friend. Can’t wait to see what happens next!

The scan was great and a neat experience to do. The overall appointment was fine. The technician was very kind. I just feel she could have worked a little more and talked a little less so that the appointment didn't take an hour to do. *This review is only on my 3D scan.* My review of everything thing else would be far less stars, negative stars if I could!

I had to go back a few times just 'cause it didn't work out how the original plan had happened. But they were nice enough to do two more rescans and two more complimentary courses to get everything corrected. So, I was happy. It's convenient, customer service is good and it's cheaper than Invisalign. I love my new smile.

I love the fact that the impressions came with step by step written instructions (with pictures) and there was also a link to a step by step video. Super easy, super quick and no mess!! Everything in the impression kit was organized and the process was easy to follow.

I have had a terrible experience. I had completed the nighttime aligner program, there was improvement but my teeth were not fully straightened. Smile direct agreed to honor the guarantee and extend my treatment which was good. I received a new impression kit, made the impressions and sent them in with new photos in February 2021. After no new aligners were shipped, I followed up, I was told to submit more pictures, which I did. After another call, they wanted more pictures, so a smile direct consultant did a phone session where she took pictures using my phone.

I thought I was gonna have difficulty doing the imprint with the clay but it turned out perfect the first time. The only thing was the first set of aligners that came in didn't fit so well. But I was able to call customer service and do a video chat. They were able to assess and they sent me out some new aligners within a week. I started in November and in December, I noticed that my teeth sort of shifted. I'm very satisfied with the end results and now, I'm just wearing my retainers at night.

Instructions that came with the impression kit were very thorough. I found the whole process pretty straightforward. There were helpful tips like having a timer ready and how to properly mix the material together. I am on aligner 2 of 12 and pretty excited to see results.

I looked at the 3D preview of what my teeth will look like at the end of using my aligners. I requested to get an update of my aligners to close the gap in my teeth more and was told I’d hear back on that a week ago. I never did.

After visiting a rented office the size of a closet we were verbally promised a solution to straightening our teeth. We were asked to pay $2,000.00 each for this: This process was to take six months. Yet the guarantee is for 30 days? Useless! If we had doubts before 30 days I am sure the “office” would remind us that it takes 6 months. So what does 30 days really do for anyone?!!

I will say the first leg of my treatment was good. For the first 6 months I felt their concern as they checked in ever so often and I got reminders about when to change my aligners. When my teeth weren’t where it should be after the 6 months, I was approved for more aligners to get my smile right. This was for another 2 months. Had no issues there and received those aligners quickly. However, during those 2 months, no one checked in, I barely got reminders to change my aligners, and after my treatment was done, I didn’t even get a generic email asking me if I was happy with my outcome, to wish me well or thank me for choosing them. I felt like that was a bit uncaring. Kind of “Oh well she’s done so we’re on to the next”.

After finishing my treatment and 2 refinements, my teeth are straighter, but not perfect. It took 2 years due to Covid pauses. My teeth look 100% straighter, but my bite is slightly off. Customer service is great, but ordering the retainers gets expensive between refinements. The fit was actually better when using the impression kit rather than going in and doing the 3d scan. I thought that I would get the first retainer after refinements included in my initial price but it was extra. I smile big in pictures now instead of acting goofy to get attention away from my crowded teeth. If I had to go back and do it again I would.

Smile Direct Club came through for me when Covid-19 restrictions kept me from in-office visits. I was catered to and had a doctor's full supervision. They had everything covered. I felt safe and was very satisfied with my results.

I am very disappointed in the fact that there is a set price for any work, first I was told one price for both top and bottom, then I was told that only the top could be dealt with and that the price would be the same, after voicing my unsatisfactory opinion on how pricing was reached whether it was 24 months or 4 months and if it was top and bottom or just only one, I was told they would give me a $100, then I still was not satisfied and they told me I would be given $350 discount, I like the product but fair business practice are not being followed, extremely disappointed!!!

The process at SmileDirect took a bit longer than I thought it was going to because after I did my free scan, there were some issues. I had to do another kit on my own and order one. Once I got it done and they got my impression, it was fairly easy. The results are great.

The only complaint I have is how the gap between the scan and the first charge SmileDirect made with the card on file was handled. I was under the distinct impression a professional would call to confirm the next step in the process, i.e., if I wished to move ahead, or not. In fact, I only received an email notifying me of the charge to cover the deposit for the monthly payment plan.

I liked SmileDirectClub's price and the plan that they have. I signed up and received the starter kit in the mail. I sent them my impression and I was really happy with how fast they got them back to me. They said four to five weeks but it was only a week and a half and I got my entire plan back. They crunched my teeth all in and I'm a lot more satisfied with my smile now.

I have emailed you guys 4 times, called twice, and chatted twice asking if my insurance covered the product. Everyone I communicated with had no answer, told me to fill out the form again or wait 2 more days. It has been 2 weeks. In addition, trying to speak with someone competent was a lost cause. I DO NOT want to proceed as the purchase was contingent upon insurance coverage. If the customer service I received for a simple insurance question is anything like when I am using the product, I have no faith.

My teeth have been crooked and I’ve been embarrassed about it my whole life. When I took my kids to my adult coverage to straighten, covered by my insurance plan, my kids were $7,000, $8,000, $10,000 for their braces. If I use it for myself, it wasn’t gonna be an option. SmileDirectClub is less expensive and I like the time it would take to do it. I did the first couple of appointments in person because it was before the lockdown. I’ve had a few adjustments since I started, they call them refinements. The first set was the one that they did the scan on and I found those aligners not as comfortable, whereas I've had one or two refinements since then, and I've had to do the impressions and send them back, and I find those aligners fit better and less discomfort. I'm very pleased and happy. It's been great to be able to talk to somebody or get on a chat and get my questions answered.

I sent in my impressions, it took about 5 days to get the 3D images, and upon reviewing them only my top was complete, there wasn’t a plan for my bottom. So after waiting and seeing they accepted the pictures and impressions they couldn’t make my bottom only my top aligner. Not paying to have just half my teeth straight.

They fixed my teeth. I was going to their Orland Park location where they have great staff. I had a great experience with SmileDirect Club and would refer them.

I called SmileDirectClub directly to process the down payment for my aligners as the website wasn't accepting my address, the representative who I ended up speaking with said when trying to charge my card the first time that my card wasn't accepted and she asked to try again, I said sure. She told me again the card wasn't accepted. When I checked my bank after being informed of this I saw I was charged $300.00 twice. I was then informed this was most likely a temporary hold and to allow a 5 days for it to return to my account.

Clean facility. Friendly and knowledgeable staff. The smile technician took time to answer all of my questions, make recommendations and made me feel at ease. No pressure. Still deciding if I will order, as they are expensive (although cheaper than Invisalign) but still a lot of money for me. I would recommend for anyone to give it a try.

At the CVS I went to, SmileDirectClub was able to answer all my questions. The rep was able to do my molds right there. It was really simple and I put them back in myself. The results have been great. I should have been done a while ago, but I have one more set to go. I’ve done it in my own time which just made it a lot easier.

Erin from the Brookfield, Wisconsin location completed my scan, and was very helpful and knowledgeable. All the staff were friendly, and eager to answer my questions. I’m glad I chose the scan instead of the kit. It was cool to see a 3D profile of my smile, and what it will look like after treatment!

First of all my kit was missing the smile brackets to take the photos. When I called they told me it was not necessary so I had to use my hands to spread my mouth opened. Secondly, when I sent the pictures, they wanted more and more. Lastly, I sent the photos on February 4 and they didn’t even know I sent them. Here it is April 4 and I still don’t have my inserts. So the one star is because I couldn’t give it zero stars.

They respond and customer service is very nice. Considering COVID, everything is good. I have to go in and take another set of photos for my laterals so they'd rotate a bit more. But other than that, I'm satisfied for sure.

I just want to order the retainers already and this process has taken forever. First I have to wait to look at the impressions then I have to wait for the 3d imaging. Everything has been fine. I just wanna purchase it already.

I went to SmileDirectClub and they took a 3D scan. A few weeks later, I had the aligners. I had results in a month in a half or so. But, I had a problem with a couple of aligners which weren't catching up with my stubborn teeth. I had to go back and get a 3D scan again. It all worked out well except that I have to go back because I might need another set of aligners to close it up all the way.

Crystal made my experience very pleasant, she is informative and professional.. I Can’t wait to begin this process, very excited.. Already received my $25 gift (Electric toothbrush) which works great..

My teeth have moved quite a bit and I suppose SmileDirectClub finished the first round, but the retainers didn't fit well so they had me do reimpressions, and then they started me on another round. I'm still in the process of that. They fit the front teeth, but they pop off of the back teeth too easily and I'm biting down on them. I had braces quite a while ago, but I had to have them take off to be able to fly when I was in the Air Force so I had gaps in my teeth and stuff ‘cause they never finished my standard braces. I decided to try to finish them here at my older age.

Ciara, in the Brooklyn location, was my smile guide and took me through the entire process, pricing etc. She did not leave anything out and was extremely personable and capable of answering all of my questions.

I am still waiting to hear if I can use the aligners at night. I made that perfectly clear when I went for the 3-D scan but when I got the plan it was for Aligners during the day, and that will not work for me. I’m very interested in getting started. I’m still waiting to hear if it is possible. The last time I checked in they said I wouldn’t hear until April 8.

I love SmileDirectClub. They are so polite and do such a great job. I was happy after a week. But they didn’t get to where I wanted to see them. My bite is still not great and I don’t know that any amount of orthodontic work will make it so my bite is just right. Then originally, they sent me retainers that they anticipated would fit at the end of my progress, but they didn’t, so I need to come in and refit for retainers. Nonetheless, I would advise anybody to come there.

I've gone to a dentist before and I tried to get braces but the way my teeth are, it would have been five years of braces. I didn't want to have those things on for five years and SmileDirect said they could do it in six months. So I said that I was gonna give it a shot and see. I did not think that I would be a candidate because my teeth were bad. When I went in, they did the digital pictures and said that they could probably help me out. I thought I was gonna have more problems with my bottom ones than the top ones but they are straighter than they've ever been. It turned out the top ones are the ones that are giving me the most problems. I'm getting a gap in between them but SmileDirect is still working with me and it’s awesome. I sent them some pictures and they sent me some more of the moldings. I sent those back. I'm waiting for them to respond to see if they got my aligners yet.

Horrible communication! Wasn’t happy with results and I was told to redo my impressions only. After weeks I heard nothing. I called and was told they were waiting for pictures, after I was told they were not needed. Did my pictures through live phone and was told that was all I needed. Received numerous emails stating pictures were needed. Seriously? What more can I do?

Once I received my impression kit I immediately began making my impressions and sent them back the next day. About 2 days later I got an Email that my impressions were received and I was on my way to a new smile. The whole process has been very time efficient and quick. I cannot wait to begin my plan

SmileDirectClub has been fantastic. I liked the system there. They had good service. The cost was fair too. I love smiling.

Everything is good. I'm happy about the progress. I’m using the retainers and everything is in the place I was wishing to be. I also have different products from the company like the brush. I recommend them 100%.

I felt very comfortable during my visit. The staff was friendly yet professional. All of my questions were answered during my visit. It really seemed like they were truly getting to know me. They took their time and I never felt rushed. My smile guide was Journee.

The impressions kit I received was overnight shipping and was very easy to use. I got a good laugh at myself while using the plastic smile thing in the kit. I could not stop laughing at how silly it was. I was Very pleased with the kit and I can’t wait for my aligners to arrive and finally get the smile I’ve been dreaming of!

I was excited to hear I was eligible for Smile Direct during my appt. Because that’s what I went there for because when I signed my son up for it few years ago I was not eligible. I’m upset that the person somehow signed me up for a payment plan when I never agreed to sign up, I specifically said I wanted to consult with my other half first. And I had more questions about payment options. She said no problem, someone would contact me within 3 days to discuss, well after 3 days I was charged the $250 deposit and now I have to wait 10 days to get it back but it took you guys 3 days to take.

I do not have any complaints about my consultation...the dental tech was excellent. Very informative and knowledgeable. Also, Smile Direct Club has done a great job of keeping me updated about my account and updates on my aligners. I took off one star because my appointment was at 10:30am, I arrived at 10:25am and waited to be seen until 11:05am. The person with the 11am appointment who arrived after me was taken back before me. What's the point of making an appointment if you have to wait in the front room for 40 minutes? I intentionally made an appointment so I would be there less time because of COVID...seems odd to be so far off appointment schedule with some but not others.

Everything was pretty easy. It took three weeks to receive my kit and I started seeing changes after the first month. After everything was finished, there were two teeth that were still a little off and when I have my bite down, my two front teeth would touch the bottom teeth more. I requested refinements and I got that going right now.

We had a couple of hiccups. UPS lost the original impression kit so we had to get a new one sent. Then when the aligners arrived, they were someone else's. But customer service was great. Anytime I called or needed help, they were right all over it. It took a couple of extra weeks but it was not a big deal. My daughter was very consistent with the product and we started seeing results about six weeks in. She's super happy.

I was so excited to do this! After my impressions, I was told that I was only getting an upper aligner. My bottom teeth were of more concern. They didn’t want to treat the bottom. I had 3 orthodontist consultations and 2 of them had no issues with my teeth. The only reason I didn’t accept their treatment was because neither doctor accepted my insurance, which made this treatment nearly impossible. I would have just ok’d the top aligners but there was no discounted rate. My uppers were not really the issue for me. Disappointing!!

When I got the bill and how long the duration would be. My attitude changed. If some photos would have been sent about how I will look after one year, maybe investment for a lifetime of retainer would been worth it. Your costs are very similar to braces where in 4 years I hope to be done.

I told my son's dentist that my son needed braces and she said that his teeth are not so bad and he could use SmileDirect, which is a bit more affordable. She gave us a number so we called and we booked an appointment. We went and got it done ASAP. I like the fact that we didn't have to pay everything up front, although we did. Also, I'm happy with their process but the whitening could be a bit more improved. Other than that, it's showing results.

I took my son to his initial evaluation for Smile Direct Club. I felt that everything went smoothly but left feeling like it almost went a little too well. I went home in search of previous client reviews and felt even more like I should have done better research first. My main concern for my son is not just cosmetic but hopes for preventing future issues such as jaw pain, grinding...etc. the very issues I deal with daily. While the entire process was very simple, I was not expecting to sign up for anything and pay immediately. I cancelled my payment over the phone and have decided to pursue further evaluation through an orthodontist. I just feel for the issues he has. He would be better off being more closely monitored throughout the process. I wish it was just as affordable but I can't afford putting him at possible greater risk in the future.

Had a wonderful experience both times I went into SmileDirect local shop. Got me in quick and have wonderful, friendly staff. However, the communication after my second appointment for my touch up trays has been awful. I heard nothing for over a week after I had my appointment and then when I finally reached out to them they still had no answers. They said they escalated my case and I would hear back from someone in 3-5 business days. Once again, didn't hear anything so I had to reach out to them a second time through the help chat and they said they escalated my case and someone will get back to me in 3-5 business. I'm still waiting, hopefully they answer me this time. They claim they will help you fix your smile without a problem if you aren't satisfied at the end of your treatment plan. So far it seems like they aim to make it difficult.

My son loves the aligners. It ended being six months because he did two months more. The gap didn't completely close. We went in for little tweaks and they said, "All right, we'll get you another. You've already paid for your other retainer so we'll give you a free retainer."

I had a great experience with the SmileDirect bus and 3D scan! It was super quick, easy, and Jessica who helped me through the whole process was friendly, easy to talk to, and she explained everything to me and answered all my questions! Can’t recommend this enough. :)

Good experience and had good information guide to start. The impression kit has the video which was very helpful and customer service was very good on checking on photo and let me know if was acceptable or not which I like since it my first time.

I didn’t really care for the sexiness the low-cut shirt and the non-experience of a sales person acting like a dentist or a Orthodontist. At any rate I have called and canceled like four days ago. I do not want the product. Norma going to pay for it. He just seemed to sale like, I was rushed out the door and felt dissolve, "Hey we got a contract. Go ** yourself."

SmileDirect is a great company. I feel great about my new smile. I've made recommendations and other people have gotten it.

I was told this appointment was free. When I got there I was asked for my credit card to be charged. I told her before the visit started that I’d have to talk to my husband about the price because I was out of work. But I was still made to give a credit card. I believe this was false advertisement. I should’ve been given time to think over the price. Maybe you guys should put that in your online advertisements that you will have to pay for services right after the visit. This was poor on your part.

The vibe at Smile Direct in Pittsburgh was high. My experience was full of awe (the 3D imaging scan process was mind boggling) as well as levity. My smile guides, Chanele and Gina, created a relaxing, fun environment for information sharing and questions.

Impression instructions were very easy to follow. Always friendly support from customer service. Disappointed with my 3D smile. According to the images, only 4 teeth will be straightened. Unsure if I'm ready to purchase.

I referred a friend. She uses the provided link, she paid for her aligners. My promised rebate has never appeared. I have been trying to get additional aligners for a problem my plan did not correct acceptably. IMPOSSIBLE. Every communication is as though I'm a new customer. Maddening that you have no idea what is going on with my account!

Very happy with the impression kit. Very easy to use with great advice on the steps. I will also add I love the 3D smile. Really gives me motivation to get started and keep to it. Hope it turns out as good as the 3D shows.

Signing up took only 10 minutes or less and the impression kit was very user friendly and the packaging was very cute and inviting and I am very excited to get started on my teeth straightening journey now!

I was on the phone for over an hour begging them to take my money!! (Sounds crazy.) I had an in person appointment so after not receiving any emails on my plan dental plan after a WEEK. (I was told it’s a 3 DAY approval process) I decided to call because I notice they took the down payment off my charge card for my daughter’s plan and email me her dental plan days prior so What’s the hold up on my plan?