SmileDirectClub Reviews

I had an excellent experience during my visit to the Harlem Smile Direct office. Karem is very pleasant, professional and patient. I appreciate her assistance as well as the attentiveness of other staff members and would recommend this location to any potential clients.

The process of getting started with SmileDirect was just ordering it online and it was pretty easy. Making the mold was the hardest part for you to do but I did it correctly the first time. I started noticing a difference in about the six-week mark. Overall, the results are good. I just have to wear the retainer at night.

My husband completed his second set of aligners and his teeth are still not straight. Customer service hangs up on you or connect speak English properly. No management available to help expedite the process. Second set of aligners took over 2 months. No follow up, no concern whatsoever.

I appreciated my visit to the club. The patrons were pro and provided all the information needed for me to make an informed decision. I'm not big on the hard sale, and though the two + women I had met did encourage me to buy into the system, they were also very supportive of me to think about it and check my own status to figure out what would be best for me and my situation. Salutations for that! They were funny, personable, intelligent, and most of all friendly. Thank you again for a fine visit (and don't forget to support AttiQ Entertainment/**).

The person who helped me at this location was amazing! She walked me through the process and answered all of my questions. She was super friendly and made my experience worth it. Even though I didn't make my purchase at the time of my visit, she was very helpful.

I was not properly informed of my treatment until minutes before I was prepared to send off an order. Could not treat issues, and was not informed of such in a timely manner. Still waiting on promises made from first session. Pathetic.

Stephanie was great from the start. Pleasant and welcoming and the 3D scan was so easy. Made it easy. Signing up was also easy as the options were described. Hoping the rest of the process goes as well.

I started this product in November of 2019. The first 4 months was amazing but, come time to put March aligners in they didn’t fit. I called the phone number right away and could not get a representative in the phone. I continued to call then email asking for someone to reach out to me. No one ever contacted me. I finally reached someone in May after sitting on hold for an hour and her excuse for the hold time was she is working from home and was outside. She set me up with a link and retook my smile stretch pictures because by this time I had not had new aligners in for 3 months and by the first estimate I should have been done with the process. She told me she would send them to the orthodontist in charge of my case and someone would contact me within 3 days. I never and have yet to receive a call!! It’s been a year.

The kit came fast and in a cute box that made me feel like an honored guest to your online dental experience. It was like getting a warm smile from a live dentist when I opened it. At first I was intimidated looking at the instructions but the happy calming colors of it all helped with that. Then the step-by-step was in a happy upbeat tone complete with cute pics! That made me happy. I waited a couple days to prep my mind because I wanted to do them right but after doing the first impression and seeing how easy it was, I felt proud of myself and felt like I acquired a new skill! It was so fun in fact, it made me want to go to a hobby store and grab some sculpting putty and make something! haha Overall, it's a great experience and I hope to receive my aligners sometime soon.

The whole experience to get my scans went perfectly. The assistant that helped me was very Friendly, Informative, and patient. It was a very quick process to get done however I was told I would hear back within 72 hours with approval and it has currently been 2 weeks.

I met with Paola last week and did the 3D scan to help determine if I would be a good candidate for Smile Direct. She made me feel so comfortable for the minute I walked in the door. My teeth are fairly straight, I never had braces as a child, but after doing the scan I realized that some of my teeth were shifting and could potentially shift more if I didn't do something to correct it. I will be signing up for the plan, and I loved that they have two options on how to pay for treatment. My insurance also offered a $100 price discount. It's worth checking if you do have dental insurance if they offer anything like that. The goody bag at the end with whitening treatment and chapstick was a really nice touch. Thank you for a great experience so far.

I wasn't necessarily impressed with my visit. I went to the store with expectations of speaking with a person experienced in the dental field. No notes were recorded when asked about my teeth and what I would change about my smile. This is reflected in the 3D rendering. I would compare Smile Direct Club to buying golf clubs from Walmart. While you can do it, the employee in the sports section probably won't be much help and you'll be left with a sub-par product.

I was excited initially to get my aligners, but it turned out later when it was time to change to the second aligner it didn’t fit at all. SDC said they will send out a replacement for the second aligner. The replacement was as bad as the one they sent me initially. Moreover, I wore my first aligners close to 4 weeks, which is almost double the time that was instructed and still, the second pair didn’t fit at all. Incredibly, they had no idea how to handle it; never did it occur to them to set me up with the dentist that was assigned to my case, for a remote evaluation.

Initially it was very good. Then some teeth didn’t move as intended and I needed more trays. That was 7/4 and I still haven’t received updated trays as of 8/9. I have provided impressions within a day when requested and uploaded pictures when requested. For some reason they weren’t identified or received and I wasn’t notified until I asked. Then I had to upload again. The follow up of the additional trays has not been as good of a process.

Scheduling was easy. Check-in was easy. Getting the scan was easy. Making the decision was easy! The whole process was simple and easy to understand. Erica was so personable and enjoyable to be around. She was patient with all my questions and overall, just a lovely human to go through the whole thing with.

Initial scanning visit was easy and encouraging but when the doctor reviewed pictures he said he could not do lower arch and that is what I needed the most. I was disappointed and very little explanation.

With something as important as your teeth, you’d think you would get an opportunity to speak with a professional of some kind about your treatment plan. I received aligners with no guidance and have a bottom brace that in the instructions say cannot be used. Did they even look at my order or pictures? Do I trust what happens next after this where I feel like my impressions were just put on a production line without proper guidance or review.

I am completely dissatisfied with this company. The 1st rep I spoke was clueless and unhelpful. I waited 2 weeks then spoke with another rep whose positive attitude caused me to complete the kit. However, the person who opened my kit put me under FastBack which I DID NOT request. To have my card ran without my permission was unacceptable. I canceled my service and I have yet to receive anything stated it has been canceled. I will be leaving a message with the BBB.

My experience with Smile Direct Club has been very positive. Whenever I call with questions their is someone to fully assist me with any concerns that I might have. There is nothing like great customer service!

I’m the patient yet I never received any information nor any updates. They took it upon themselves to just treat my top teeth and not bottom without letting me know but still charge the same amount. This place is a joke! Would never recommend this place.

I spoke with customer service representative in January who told me if I only did the lower teeth I would only be charged 50% of the price. When I went to the Smile shop to have 3D done I verified that the price would be 50% at that time as well with the person that was assisting me. It has come time to complete the order and the representative is saying that I will not be billed 50% due to only doing the lower teeth, that I will be billed full price despite being told by two separate people that the cost will be 50%.

I don't seem to be able to get an answer to my questions. The future smile doesn't seem to show much change AND the teeth aren't aligned at all. The back molars don't move AT ALL!! I don't think Smile Direct Club is the way to go for us.

When I got to the shop on time, they were not ready. I had to wait ten minutes. They pulled up the wrong chart. The scan took forever. Felt like she didn’t know how. Then gave false timeline expectations for when the plan would be done. 72 hours. The scans were at 9:30am on 7/23. It’s now 8/2 and I still don’t have a plan. Customer service via phone has been even worse. Talking in circles with absolutely no answers given.

Thank you. I had fun making my impressions. I was a little scared. I thought I was going to mess up up. I had watch the video and it went smoothly and It was no problem. My mom it was cool and weird. Thank you.

Fantastic initial experience. Great follow up and clear and prompt customer service. Unfortunately, cost not in the cards for me at this time (although price seeks extremely reasonable). Unfortunately my insurance doesn’t seem to cover. Will keep this in mind for another time!!

The office was small and boutique. They had more than one small office in a boutique style office building. You never see a actual doctor during your visit. The person helping me did not really know what she was doing. She had to call for help. The person she called was not able to get the scan done on my mouth either. She was then instructed to use the device that was better technology. Overall, I just feel like everyone I come in contact with is just trying to get the two grand. They don't take your insurance information during the visit at all to see if anything will be covered by insurance. My correction will only take 4 months but they still want me to pay 2 grand.

I can’t believe you would expect someone to pay you for 24 months when they only need 10 months! If I post the same price as I would with an actual licensed orthodontist who can take care of me in person, why would I pay for your wanna be “experts” to look at pictures of my teeth! Your company is a scam!

I arrived to the address (1322 Goucher Blvd Towson, MD 21286 United States) as stated but could not find it and I called SmileDirect customer service for help. After talking to two people, both could not help besides a vague direction saying to go to Urban Outfitters since it is near there. The address on Google and the website was different than the actual location of the shop. I was wandering around during a very hot day for 40 minutes before finding it. Very unsatisfactory and I am quite disappointed.

It's the modern way to smile. I appreciated SmileDirectClub's low cost for the same effort as braces. I had two buck teeth on the top and then four crooked at the bottom. The process was user-friendly. You make the appointment and if you couldn't make it, it's also easy-adjustable too. They give you a whitening kit after the appointment visit. They align your teeth with the digital tool that they have and that's it. The results are great. It's something that looks like it wouldn't hurt straightening teeth and it really did the job. It took just a year if one is responsible.

While the process was very easy and convenient, I am slightly disappointed in the pricing structure. My treatment plan is fairly simple, as my intention with this service was just to straight up a couple of teeth, but the price does not reflect the simplicity. You are charged the same amount as you would if there was drastic changes, which I find to be disappointing. If you’re looking to make minimal changes, my suggestion would to see an orthodontist in person, that way you know you’re paying for appropriate services.

Nobody was there to greet me when I arrived and once they did their questioning came off as invasive. They didn’t answer my questions regarding my concerns and dismissed anything that wasn’t convenient for them to address. SDC is not transparent and doesn’t care for the patients health but for their money. Scam.

I wanted the front ones fixed. It took a lot longer than I thought. When I talked to SmileDirectClub, they said that sometimes, our teeth are stubborn, and some move faster than others. I redid it three times at no extra cost. It's not 100%. But it's as good as it's gonna get, so I'm happy. Also, the customer service was wonderful.

I would have given 5 stars until my treatment plan was done, then the confusion started. I have received multiple emails from many different associates. Never speaking to the same person twice and having to re explain my concerns is frustrating. The language barrier is also very frustrating. I finished my treatment plan July 10 and am still waiting for my touch up aligners. I’ve been wearing my final set since June 26. I am anxious to finish my treatment and move forward with my retainer. I was originally very pleased at how easy this entire experience has been and was excited to share with my friends. However, seems I’ve changed my mind.

This was my second time at White Plains. Both time was pleasant. The only thing is the first time they scanned my mouth for the braces, braces didn’t fit right and they kept cracking so after my number 12 I had to go back because they were cracked and they had to re-scan and give me a whole new set which I’m still waiting for and hope to get soon because I’m going on vacation.

I try to be nice to anyone in customer service but it gets difficult when the company seems to have a policy of “transferring“ you to a dial tone if your problem is difficult to solve. My aligners didn’t work at all and when I went for a touchup and then another touchup which also didn’t work, they made so many mistakes, I can hardly remember.

Kathy at Smile Direct Beverly Hills was very informative and had a great personality. She was very polite and funny. I would recommend her for any new customer. There was also a female manager there that was very nice.

I went into the SDC office on Larimer in downtown Denver to get my 3D scan, and was warmly met by some amazing staff members who walked me through every aspect of the process and answered all my questions.

Even though Dental Assistant was very friendly, when I received my aligners, I got the wrong ones. During the visit at the shop, I clearly stated that I wanted the night aligners. However, I received the "standards". When I called to ask about this, the attendant for the dental service said that in the order written by the dental assistant at the shop there was no note about the night aligners. I felt like this last person I talked to on the phone was putting the responsibility in me for the error. Now, it's been almost a week and I haven't heard back from the office to see if they will exchange the wrong daytime aligners for the night time ones.

I received a phone call on 7/25/2021, informing me that I could proceed with my upper row only for $1600 which is only about 15%-20% off, which is a rip off for a four month partial process only. I was informed that this is their highest discount available which is ridiculous! I'm Very displeased with my waste of time with this organization. I personally now wouldn't offer more than $1000 for any more wasted time experienced here. Such a letdown being mislead until now down an open road overall. Your best offer sucks!

My consultation was informative, laid back and didn’t take long. The 3D scan was easy/painless. It not only modeled my teeth accurately but showed how my bite could be improved. I highly recommend a visit!

This account is for my grandson Oliver **. We visited the Portland office. I can't give enough praise on how nice the gals were that were working on Wed. 7-21. Very friendly and very professional. The office is beautiful. Smile Direct has helped my grandson so much with his teeth. It is amazing to me how much his smile has changed. We had a mix up on his braces, and these gals took care of it..made sure we had all we needed. The mix up was our fault and they never made us feel bad....they just fixed it. Fantastic service. I would recommend Smile Direct to anyone that needs braces. It is amazing how well it works.

Great initial appointment. Ashley was fabulous and I’m excited to get started. The only problem is I was told the scans would be reviewed and approved by the dentist within three business days. It’s been four and no word. I tried calling and customer service can’t give a good explanation as to why they haven’t gotten to them yet.

The impression kit was easy to use. We had no problem with that. I was very disappointed with the fact that the top AND bottom of my teeth will not be fixed, and no one had called me to discuss the reason. I had to call myself and ask. I was told the reason was my teeth were crowded - YES MY TEETH ARE CROOKED OF COURSE THERE IS CROWDING! And to be asked to pay full price for HALF of the job is RIDICULOUS. Totally disappointed. Will be looking elsewhere for someone who can do the whole job.

My Smile Shop experience was great. Shakera was very kind and professional and expert at what she does. I thought the technology was fantastic and the followup via email really informative. Could not be easier.

I was most interested in the nighttime only aligners. It wasn't even mentioned, and it wasn't offered to me. The person who scanned my teeth was very helpful in helping me think outside the box for discounts and how I might manage to find room in my budget. After leaving, I reevaluated and chose to wait until I can change dental plans during open enrollment later this year to get back on the plan with orthodontic coverage. The staff who greeted and checked me in were very kind when I came in late (after having to put my beloved dog of 13 years down unexpectedly right before I came to the popup). I recommended my fiance get scanned as he is very self-conscious about his teeth and smile.

I've so far had an overall good experience. I didn't have any pain with the aligners, only felt normal pressure. I haven't had an issue following the plan wearing them almost all the time except when eating. I've definitely seen huge results. My treatment plan is not finished however. I did need some refinements. However I'm confident that the final treatment plan will complete my perfect smile.

The person I was with was cool and SmileDirectClub had a good process. It wasn’t too long too, so I liked it. Now, I am very happy with my smile.

I had reached the end of my initial treatment, but didn't feel like my teeth had shifted quite enough. The technician was friendly, informed me that the concerns could be addressed, and got everything taken care of (including my concern about having already ordered a retainer.) Process was easy!

I ordered the kit and did the impressions myself and then sent it off. I waited for approval and then they sent me my aligners. Every time I change the aligner, I could feel a little bit of a difference. Every time I put new aligners on, they were tough to put in. My teeth didn’t hurt, but I could tell they were moving. But I noticed a big difference at around the three-month mark. The only thing was that I noticed with my first set of aligners, I had to go out and buy a little router kit, like a Dremel, because they cut my tongue. Just using the nail file wasn't enough. So I bought a cheap little rotary tool and used it to soften the aligner and then I was good. I did the same with every aligner after that. But overall, I'm really happy with how my teeth came out.

I enjoyed how fast everything came to the house and mailing it back was simple as well. I would say for the instructions on the impression you should put pictures of how an impression should look like not only what it should not look like. A good example and a bad example would have been great! Because I felt like I was doing it right but then kept overthinking that I was doing it completely wrong.

I was going to do the impression kit but I was very skeptical because I have a crossbite and my jaw wasn’t aligned correctly. So it took me a little while to go through with the process. I ordered the impression kit but I never sent it back. Then I got an email saying that the truck would be coming through and I could get a 3D scan. I wanted to go in and talk to someone at SmileDirectClub to make sure that it would be a good fit for me. So I went in, talked to somebody, and the girl assured me that I will be good. Even with me having a crossbite, she said I will be fine. So I did the 3D scan.

I did the initial process online and then I got a call. Then I went in the following Saturday and they did my assessment. We paid my down payment and then my other payment, and then it was good to go. Almost two weeks later, I got my aligners. It took about a month when I saw changes. There's less space in my mouth and it's lighter. So I'm glad about that. But I didn't know is that I still have to have them on again even after I've had the whole treatment process. But then I remembered my sister had braces, and then she had aligners on for a year. So once the treatment was over, I had to put the aligners on all the time, then take it off and put it on again. That was a little bit annoying. But besides that, the process was good.

My teeth were just spaced a little bit and they worked them out pretty good. It was a good process. I didn’t see a change until this year, and I have been wearing them since September. But people around me were seeing a change. I love my new smile.

Genesis was great. She showed a lot of knowledge about the product and answered all of my questions. I would definitely recommend family and friends to experience and try Smile Direct. I left confident and excited about improving my smile.

I've finished my prescribed treatment and I still had a couple of teeth that weren't lined up right. I discussed it with them and they sent me more aligners, and my teeth are moving well. I was pretty pleased with the way they handled my request for a little bit more correction. We got COVID in the middle of the process so I had a lot of delays. But it's worked out pretty well. I've been happy with the process. For what I needed, SmileDirect did a good job. The aligners are really comfortable. I don't mind wearing them and they're easy to clean. Overall, my experience was real good.

The impression kit experience was overall great, incredibly cheap and easy to do at home. My issue is with billing and customer service. I was charged full price before my insurance was factored in, I was also told I could not use the overnight aligners, then told I could, then another customer service agent who was much better verified I will need to use the regular daily aligners. I also submitted my insurance information online multiple times and customer service claimed it wasn't submitted, took 3 attempts. So my order was cancelled and a refund is now initiated so that I can get correctly charged with my insurance and HSA included in the price.

It took a while to get ahold of customer service whenever SmileDirectClub would have me send them emails. But other than that, it was fine. The process was a little more painful than I anticipated, but it makes sense. My teeth aren't exactly where I would like them to be. But it has been over two years and at this point, I'm just ready to be done. They should have a more communication throughout the process of the aligners. They do a 90-day check-in and that's about it. There should be at least one check-in every 30 to 45 days.

Everyone has been awesome to deal with. Kind, polite, and understanding. If you’ve been to a restaurant since COVID, you understand what I mean. Restaurants treat you like they are doing you a favor these days, so entering a place where you are greeted with a smile and are treated with the utmost respect and courtesy makes you feel like a king. Y’all are great, keep up the great work!

I went in to SmileDirect Club to see what my options were to straighten my teeth since my insurance doesn’t cover orthodontics over the age of 19. I got there 5 minutes prior to my appointment time of 12pm and wasn’t seen until nearly 12:30pm. I would have left but I didn’t want to be charged the $25 cancelation fee. Then while doing the scan, there were 2 employees that I spoke with who seemed very upset that I wanted to consult my regular dentist before making any payments just to be sure I was making the best decision. They asked me numerous questions and it felt like they were trying to bully me into paying the $250 down payment which is a big commitment. Then, when I got the treatment plan back, my expected teeth looked worse! It doesn’t correct the main tooth I am insecure about and it actually would put a gap in my front two teeth. Needless to say, I will not be going through with this and do not think it’s okay what I experienced. I do not recommend and hope no one is being taken advantage of.

I called and told a SmileDirect representative on the phone I only wanted night time aligners. On the website it says we have a choice of daytime or nighttime but when I got the slip in it did not give me a choice for nighttime. So that’s when I called and specified. He told me to just send in the impressions and it specify on the paper what I wanted. This is what I did. Wrote in big letters only want nighttime aligners. Next thing I know I’m getting charged so I called up to make sure they were nighttime aligners and I was told they weren’t. I explained the situation and they said they’d look into it. Then I keep getting emails saying they're making my aligners. Not happy as of yet. Haven’t heard back from the girl who called last week saying it would be a few days before I should hear back.

The impression kit comes with a lot of “parts,” it was a little intimidating at first so we put it off for a few days. Once you get started it goes pretty smoothly, though. Hopefully we did a good job with the first step.

Tania B gave me white glove service with a smile! This is something I've been contemplating for years and everyone was so nice. I really like the technology used to capture my smile, the free swag, and the quick video tutorials are super helpful. You guys are a life saver. Thanks!

1- No in person sign up method. Must make appointment online.. Seriously you have enough iPads, why not have one ready to make appointments?

No contact.. after waiting 10 days after being told I would receive my 3 D scan, my plan review, I called them. "Oh, we tried calling you and we sent you emails..." **. "Oh, I'm sending you a link to see the recommendations as to why we can't help you with the crowding on your lower teeth....the link kept sending me to.. "oops, sorry but something went wrong." **. They wanted me to call them because they had the salesman try to convince me to go ahead with the upper teeth...with a small discount for only using 1 tray. ** Save your money and go somewhere else. They are only a sales company.

I have an email confirmation that $1075 discount will be applied because of my insurance benefit, but the code was good for only $200 off. This is a scheme to get me to pay for teeth impression made and never get rebated back.

Our appointment was great and thought everything was taken care of. I went to email about our order because we've been waiting for it, and they said the order wasn't placed. We were there on June 19th and the doctor just approved today....July 8th that only the top aligned will work and we were told almost everyone gets approved. I feel like we got lost in the shuffle after our initial appointment.

Everything went well. The process at Smile Direct Club was smooth. The team was very nice. They were always easy to reach, talk to and get help from. They made the whole process a lot easier than what I expected. I'm feeling good about the actual results. My teeth look good now.

My experience with Jessica was great. However I could not fully paid as I didn't have one of my credit cards with me. She told me to call the next day with that. I called and spoke with Pricisella. She told me she could not process my balance until the order was submitted and that someone would call me back on Tuesday after the holiday weekend. No one called. I checked today and the credit card I used to place my reservation appointment WAS USED WITHOUT MY PERMISSION FOR THE BALANCE!!! I AM VERY UNHAPPY ABOUT THIS AS THAT CARD HAS MUCH HIGHER INTEREST!!! I did what I was told to do and then someone else did something else! I EXPECT TO HEAR BACK REGARDING THIS!!!

I'm absolutely thrilled with my smile. I'm still wearing the retainers 24/7 right now 'cause I went to the dentist and they said my teeth are still moving quite a bit. We did the X-ray. My only critique is that I cut my tongue on one of the aligners. I tried to reach somebody to ask what the best solution was and I never got a response. I had to file that aligner down with the nail file they put in the box. Other than that, I had a good experience and I'd highly recommend SmileDirectClub to anybody. They offer reasonable pricing and it's very easy to do. If you do the Invisalign, you get the same thing, except for you have to deal with the dentist where you're paying three times as much. I have some friends that did the Invisalign through their dentist, spent $5,200 and I got just as good as a result as they did.

I would really like a direct response to my inquiry as to an ADJUSTMENT to already aligned teeth. I have been requesting have this adjustment done since December of 2020! I unfortunately lost my final set of aligners and my retainers never fit properly. As a result, my teeth have been slowly moving again which is understandably very upsetting. I also unfortunately can not go to a SMILE Shop as I live too far from the closest shop--Please make this the final time I need to submit these impressions and let me know your decision ASAP.

I had a great first experience with Smile Direct. The girls that helped me out were so patient and friendly. I appreciated how they took the time to show me the process and helped me figure out the best way to go about financing. I’m looking forward to starting my journey to a straighter smile.

I went to a consultation and SmileDirectClub did a 3D printing of my teeth then they sent me the aligners in the mail. I would switch them out every week or every other week depending on what the instructions were. That took five months and the only problem I had was one of my aligners broke when I was putting it in. I reached out to customer service via email, and I never heard back. I followed up and I never heard back. That went on for three weeks. Finally, I made a phone call and I was able to get through. They mailed me my aligners right away. I just had trouble getting through via email and email is a preferred method for me to communicate, so it was frustrating to have to call. Apart from that, I love the results. It turned out great.

I was happy with the initial appointment and scan, paid my down payment, was told we would hear within 72 hours, it's been unverified a week and have heard nothing. Super disappointed in follow through. Tried calling the office several times; was put on hold and never talked to anyone.

I've sent many emails detailing my dissatisfaction and gotten NO replies which is part of my dissatisfaction. I have at least 3 open cases that are all beyond the promised response time of 24-48 hour or 48-72 hours (working days). Everything is horrible and I will be obtaining legal advice for next steps here.

My wife and I scheduled the appointment under her email. The site said they could not do my husband's appointment, they also then said that they couldn't keep my wife's image and we're deleted cause we use the same email to make the appointment. They could no change the email. They can no make a new appointment. So in the end only I got my image.

I ordered night wear only aligners. They sent me the all day and night aligners. I am trying to return them and my account manager has not called me back or emailed me. I’m very frustrated with their customer service and overall communication.

I called for assistance, I didn't want to make any more mistakes. The assistant was very nice, helpful and knowledgeable. He walked me through the steps for the impressions. Thanks to him I was able to complete the task.

Had a great experience with my scan. The rep was friendly, helpful, and not pushy. I was not satisfied with the look of the results from their treatment plan so I did not purchase, but it was definitely worth checking out.

I felt somewhat confident that my teeth will be in good hands. During the review, I saw that there was a doctor's name listed on the computer screen, but the SmileDirectClub employee wouldn't let me have that doctor's name or contact information when I asked for it to follow up with some of my own questions. There were a few questions that the employee deflected and said that the doctor will be the one to answer if I'm approved for liners.

I enjoyed the experience of getting my scan and discussing your program. However, I am becoming annoyed by the barrage of emails I have received since my scan. I informed my counselor that I would get back in touch if interested. I am no longer interested due to the expense and the irritating emails.

Came to Smile Direct because a friend of mine used smile direct and had amazing results. Scheduled my appointment which was easy. When I got to my appointment Karem was so nice and explained everything to me. She was very careful scanning my teeth and made sure I was comfortable. Karem definitely made the experience better. Can’t wait to get my kit and straighter teeth and a brighter and whiter smile.

My experience at the Smile Direct Club Pop-Up far exceeded my expectations. Checking in was easy and The wait was less than 5 minutes to be seen. Shante was my smile guide and she was awesome. She explained everything in a clear and concise way, answered all of my questions and acknowledged my concerns. Her vibe felt honest and sincere not salesperson like, but still very professional. I felt comfortable and really enjoyed the experience.

Thank you so much Latoya. I was nervous and I had sooo many questions, Latoya was so kind and her patience is exceptional. I can't wait to begin. I already ordered the toothpaste, battery operated toothbrush, and travel toothbrush. Best decision ever. Smile Direct exceeded my expectations.

SmileDirectClub cost a lot less than Invisalign and their process was quick and painless. I wanted to straighten my teeth and my dentist recommended them. She said that my gums would be a lot healthier if they were straight and be easier to clean. The initial fitting was very easy. You just sit there and they do a 3D imaging of your mouth. They have to take several photographs then they make your aligners which come out great. I'm satisfied with my results and my teeth are very straight now. But when they first sent my aligners, they weren't made correctly and they had to redo them. Besides that, I've already recommended SmileDirectClub to a few friends.

Terrible customer experience. I asked them if I could come early because I had a work meeting and was in a hurry. The appointment was supposed to be 30 minutes. They freaked out when I wouldn’t pay on the spot and sign their paper and pulled out the worst high pressure sales tactics I’ve seen. (I work full time in software sales for reference). The girl actually told me my scan would expire and if I didn’t sign today I would lose it. I don’t know how dumb they thought I was but they should be embarrassed. The appointment ending up taking almost an hour and it could have taken 10 minutes or less. One of the worst customer experiences of my life. I would have done the trays through the mail if I knew I’d have to deal with that **.

I wasn't given a choice whether or not to sign up for service during my consultation. I was just told to do it. After pressing the issue, I was told to get a refund within 30 days. I did not appreciate the hardball sales tactics. I left feeling like a fool instead of excited about treatment. I immediately called to cancel my treatment, but I still receive text messages and phone calls harassing me to sign up. This aggressive behaviour does not make me feel like someone who would be a valued customer, but more of like a caught fish. Do not contact me further.

I have went through the program and my smile was nowhere to my likening. I reached out to you and it is taking an extremely long time to get the new set of aligners. I was told when I called you are taking care of new patients! I I would have to wait! I think you need to pay a little more attention to your current patients! If not how will you get referrals? I know with my latest experience I would not recommend using Smile Direct Club!

4 months of treatment 23 hours a day. Teeth are still not straight. Went into a local club for a scan and they forgot to order. So now 1 month of no aligners in. All they can say is sorry. Horrible service and no follow through.

My teeth started shifting in my late 50’s. Now it’s at the point in which I don’t like my smile. Smile Direct was my first appointment and I’m comparing with other options. Smile direct was friendly and a pleasant surprise.

Their initial prices was great. It was a 5 star experience until the end of my time and the issues with my teeth weren’t resolved. No problem, right? It was agreed I’d get more aligners at no cost to finish the job. Only it’s months later now and I don’t have the new aligners. Every time I reach out it’s a week before I get a response that only drags me along further. I reach out a week later and I hear that I will be contacted in 3-5 days. When that happens I’ll be asked for pictures...again...only to delay another week. Then I’ll be asked for pictures....again....and another week delay. This is unacceptable customer service and I’m close to filing a complaint with the attorney general.

Very friendly and confident staffing. They welcome me as soon as I walked in the doors. Took temperature, answer a few questions and proceeded scanning. They made sure I was very comfortable from the moment I enter the office until the procedure was done in about 30 minutes. I even got a goodie bag with my sample teeth whitening gel and light. I left smiling and shaking hands like they were my new friends. Nice crew. Loved the experience.

I started this process at the end of February. It’s now mid June and I still don’t have my aligners. The dental office canceled one of my appointments. Then the image of my teeth wasn’t properly uploaded into your system. Then my medical history wasn’t provided by the office that scanned my teeth. I have had to call repeatedly to check the status and every time I’ve been told that something wasn’t handled on your end or the dentist’s. You advertise that money won’t be taken out of my account until aligners are ready to be created. Not true. It was process March 25 and aligners were not ready to be created until the end of May. You advertise that I’d have aligners within 4-6 weeks. Clearly not true. How have you not been sued yet and how are you still in business? This business practice is totally unethical. Shouldn’t you have a system in place to make sure every box is checked so this doesn’t happen??

Delores was so sweet and informative about going over my scan and telling me exactly how everything is going to work and what the scan does and how if there are any blemishes she can redo it in just second to make sure the aligners would fit perfectly! I had such a great experience because of her. Stephanie who checked me in also was extremely friendly and made sure I had anything I needed or questions answered while I was waiting.

After my initial treatment was nearing an end, no one contacted me to see if any adjustments needed to be made prior to ordering a retainer to wear. I instead was instructed to order a retainer prior to the end of my treatment period or risk not being covered for any adjustments that might be needed thereafter. I contacted you and was approved for a touch up on March 22, 2021 because the treatment had not successfully aligned my bottom teeth completely and has left a gap in my top front teeth. I was charged for the impression kit, sent it back and also sent the requested photos.

Phone support is zero. No help. Disconnected many times. On phone for 1 hour trying to get situation resolved. 6 months and zero resolution. Each person I spoke with told me different procedures each time???? Not a professional company at all. Will never recommend. No accountability from any person I spoke to. I was told sorry 17 times in one call. No one is sorry when problem goes on for 6 months.

After my free consultation at Dallas location, aligners were apparently ordered without my authorization. Was also promised 6 months of free teeth whitening for coming in to the consultation, but did not receive that either. Seems like a complete scam.

The communication from when I first ordered my aligner kit was fantastic, there were minimal spam emails and most of them had useful information for someone as clueless as I when it comes to braces. All emails were kind and encouraging and made me feel welcomed by the company. I was kept in the loop through every part of the process and the person who called to confirm my information could not of been more kind. I absolutely love this company and everything they have to offer. Money well spent, thank you!

The wait was almost an hour. I was upset because the location was already an hour away from home and an hour back home. At the Downey location I waited no more than 20 minutes.. If it is under staffed I would appreciate to be asked if I would like to change appointment day to another day that is not so busy.

I considered that not all the treatments should have the same price. I consider it very unfair because I won’t use the same quantity of aligners as a person who needs a 12 month treatment. For me, as the plan is customize, the price should be too. That’s what is holding me back to start my treatment.

My mouth will never be the same after using SmileDirectClub. I used them because I had a tooth out of align and it really bothered me. They seemed to have good reviews and a cheaper option. Well I went thru the treatment plan they gave me. At the end my teeth still were not straight especially the tooth. Plus I often told them the aligners were very tight and giving me a headache. They said it wasn't their aligners. To consult my dentist.? Since I wasn’t happy they did another scan and gave me more aligners. Still at the end of that set my teeth were not straight. So they did another scan and sent me more aligners.

The lady at the store couldn't really answer questions beyond obvious training bullet points. I got a follow up call from someone who eventually had to transfer me to 'the dental team.' She was using the same bullet points and couldn't really address why SDC is twice as fast. Nor could she address concerns about moving teeth too fast. She was less articulate than the marketing guy that transferred me to that team. Not really encouraging. Lots of guarantees about my money. But not really about my teeth.

I was billed for liners that I did not authorize. I have two implants that need to be done before any other corrections can be made to my teeth and this was explained to the staff in Richmond, VA, however, I was billed the next day for product that I did not request that has caused my checking account to be overdrawn. I need to have a manager call me at **.

I was attempting to use a care credit card. Chatted in because I can't use it on the website and have to chat to do it. Get on a chat and am told that now I have to wait even longer for a sales rep to call me so I can complete the purchase. This is not acceptable to me. I am not able to speak on the phone due to a disability issue. Was told this was the only way to process this and no other option. Canceled my order due to this. I believe this is bullshit and a very backwards way to operate business when you promote "ease of use" of your product and service. Not only have you mislead me but you then have done nothing to help when presented with an easy solution.

My treatment ended in April. I called in immediately to request touch ups. I’ve called several times and keep getting told they were just reviewed or they were just approved. Then I was sent a text telling me my payment didn’t go through and that I need to call to pay when I already paid in full when I started treatment. The reps I spoke with all sound like they are reading from a script and they are not really helpful. I was told again today the touch ups are approved but it will take another 4-6 weeks to receive. The touch up request process has been longer than the initial order time. I’m still wearing my last aligner from almost 2 months ago. Not satisfied with this process at all.

The office that I went to was the one in Glastonbury, CT. The staff was very friendly, and helpful. I only waited a few minutes in the lobby before I was taken in for a 3D scan of my teeth. Overall the experience was very friendly, and quick. I would recommend to a friend.

The first half service was amazing, the second has been absolutely horrible and I can’t even get manager on phone to discuss it with. They have call me back in 24-48hrs after already spending 30minutes on phone with multiple associates and being disconnected! I’m ready leave horrible reviews anywhere I can find to post them.

I was told by the associate that my insurance was accepted by the SmileDirect program & That had I to file the claim myself with my insurance provider. That I had to pay upfront for the service in full, then file with my insurance. Guess what? fraud! I would have never paid in full if it were not for this misleading information.

Results are not satisfactorily. I understand teeth may not move as expected. I've had a 2nd 3D scan & still waiting for aligners (5-10-21). I followed my treatment as prescribed & am wanting great results. Hope this outcome is as expected. Please DO NOT rebill another $250 set up fee.

Both women were very friendly. Paola was very personable and did a thorough job of explaining the scan procedure before she did the scan. Erin was very friendly as the initial greeter and then to confirm Paola’s scan. I was very pleased with the overall experience.

Well, I forgot the name of the person who dealt with me, but she was super friendly and I had fun being there! Seeing the 3D scan technology in action was cool and I feel confident that my teeth issue will be solved effectively.

Super quick and efficient. Clean place, very private. Brooke was very nice and took her time explaining everything along the way. The 3D imaging was also amazing and fast! I can’t get over the difference in technology from when I had Invisalign many years ago. Highly recommend!

From the very minute I got there, I was relaxed and happy. I can't remember her name, but she asked me if I signed in, had a nice convo with me then sent me in to my Smile Guide, Natalia, who I liked immediately. She was so nice, informative, and made the experience fun! She asked me about myself, not the teeth, but me as person. It was great overall 5 out of 5!

Thank you so much for the impression! It was a pain-free process and I'm excited to start my journey. Daniel was very friendly and welcoming, helping to make the appointment smooth. The popup shop was extremely clean, Dee provided phenomenal service. I was overall beyond impressed with the excellent service received. I'm so happy and grateful that I was able to book an appointment. Thank you so much! P.S. Hopefully SIP and the chai was enjoyable!

I am extremely dissatisfied. The aligners did not do their job completely. We had to submit impressions for a touch up set of aligners. That was almost two months ago and we still have not received the aligners. My daughter has been wearing the last aligner from the first set and the aligner is deteriorating. I do not know if her teeth will have shifted by the time we get the aligners.

Everyone at SmileDirect at the Attleboro office were very professional. Crystal did a thorough job explaining what she was going to do and was very personable and informative. I was very impressed with how everything worked. Looking forward to my aligners and getting my new smile on????

The impressions were very easy to use and well explained. I loved how it was neatly organized and all ready for me to use with the cute smiley faces all Over the box and the putties. I was also very impressed with the shipping, it can the next day.

I am excited to order my aligners and my new smile looks great. I will need to wait until 7/1 as I have set aside amount in flexible spending account. Also my insurance with expanded dental says it will cover 50% and that also begins on 7/1. My current health insurance just has basic dental.

Overall, I've had a great experience with Smile Direct so far. I was on a 4 month plan, and at the end of the plan a couple of my teeth were still not fully aligned and reflecting the 'new smile' associated with my plan. I reached out to customer service, and they promptly assisted me and approved of a 'touch up' kit, which is fitting my teeth so much better and I'm confident this extension of the plan will do the trick of getting my smile to where it should be. I appreciate their commitment to customer service and satisfaction.

I did not enjoy the experience I had with my scan. The person who did it, dismissed the questions I had comparing Invisalign to SmileDirectClub. After the scan, she did a high pressure sales pitch to try and preauthorize my credit card. I wasn't ready to do it right then especially because she didn't answer some of my concerns. She then went on to ask me why I didn't want to buy them today which I felt was a pretty unhanded sales strategy which I didn't appreciate. I will not be going to you because of this experience. I don't have the confidence that you actually care about my teeth.

I went to the St. Louis Richmond Heights location for my 3D scan and Katie was my technician. She was so outgoing and friendly and made me feel very comfortable the entire time. She explained the whole process to me, was very informative, and was able to answer all my questions accurately. Before I left she even gave me a little goodie bag which included pricing, before and after pictures of former patients, some chapstick, and a sample of the bright on teeth whitener with the led light mouth guard and usb phone adapters included! Thank you Katie for your amazing hospitality and thank you SmileDirectClub for my soon to be perfect smile!

I couldn't afford traditional braces so SmileDirect was my next best alternative if I wanted to have a decent smile. Working with them was challenging at times. It was a learning curve. But I knew that there were going to be challenges along the way and I was willing to work with SmileDirect and work with the challenges to get to my end goal. I had two different aligners. After my first 16 weeks ended, I had an extension to get them better. I recently started using my retainers. They fit perfectly but when I'm without them, my teeth don't sit at a very comfortable angle of each other. The only thing right now that kind of bothers me is how my overall mouth sits which is a little bit uncomfortably. But I got what I wanted and if you're somebody who doesn't have the income to go with traditional braces, I would recommend SmileDirect. If your end goal is to get your teeth straight, this is a very good way to go about it.

I felt like I was at home, it was so comforting and I am so excited to get my Invisalign! I was given all of the information that I needed and all of my questions were answered thoroughly. I love SmileDirectClub and this is only the beginning of my journey. I can’t wait to see what awaits me. :)

The personnel in the facility is very polite and they are really customer oriented. It did not take too much time for the scans. Anam was the person who explained me in detail everything. She was kind.

I have a front teeth separation and it was repaired by SmileDirectClub. The process was very good for me. In two months, we could see the changes in my teeth. I'm so happy.

My experience with SmileDirect was not at all what I expected. I expected to be treated like a patient in need of dental care but was instead treated like a consumer. It felt exactly like buying a car. They were extremely pushy to sell their product even after the revelation that my insurance would not cover the product. Major turnoff.

I'm sorry I still haven't heard back after I sent back my impression kit. I have contacted your company, and I still have no idea when I will get my aligners. I basically have no information on my order.

I arrived at the very noisy Beverly Hills location after a 45 minute drive (locations closer to my home were closed due to the pandemic) to find absolutely no one working behind the front desk to check me in for my appointment. After standing there for about 10 minutes, I flagged a woman down. I think her name was Kathy. After checking me in, she told me they were running behind and it would be another 30 minutes before they'd see me. She offered no apology, just a very terse "It'll be 30 minutes or we can reschedule." I told her I drove 45 minutes to be there. Again she said very curtly "It'll be 30 minutes" as if being allowed to wait for my scheduled appointment was doing me a huge favor. I asked for the manager and was told "The manager is in Riverside." I said I'd wait and she promptly turned around to return to the back leaving no one at the front desk.

Very positive for the most part. I completed all my aligners but my teeth are not quite straight. I sent in new molds and pics and have been waiting on the next step. I get a bit worried when I get correspondence that makes it look like I am starting from the beginning.

Samantha, in the White Plains NY office, was friendly, professional, and informative. I would recommend her to my family, friends, and colleagues. I am leaning more towards a straighter and brighter smile because of her.

I completed 4 months of daily aligner wear and am not satisfied with the outcome. My bottom teeth are not aligned and I now have tiny gaps between my 4 front teeth. I submitted a 2nd set of photos and impressions over a month ago and have not received the aligners as of today. I have emailed, texted and chatted with your support team but no one can give me a straight answer as to why it is taking so long. I am quite unhappy with your after-care service at this point and do need an answer as to when I can expect to receive the touch up kit. Please respond.

I submitted my impressions on April 15th. That was a month and 5 days ago. I still don't have an order number, and I just got an email on 5/16 saying "Pamela, our dental team has reviewed and approved your impressions – nice job on those!... We’ll let you know once we start making your clear aligners within the next 5-7 days." SO it'll be another week until I hear from you about my aligners. I leave town on June 6th, just hope I get them by then! Everything has been fine, but wow. Really slow.

Charged incorrectly on initial fee and had to request refund. Provided a different credit card on form when we sent back impressions kit to charge $1950 in full. You didn’t charge the credit card on the form and instead charged my debit card which withdrew $1950 from my checking account causing my account to be withdrawn and a domino effect of overdrafts. I am not extremely concerned we will have more issues with the aligners, if these issues are any indication of what’s to come. So far I would not recommend your company and we haven’t even received the aligners. This initial process takes a long time.

Absolutely wonderful experience all the way around!!! The 2 ladies at my appoint were extremely pleasant. Amber (I think that was her name) who did my 3D scan was so helpful with questions & just an absolute joy!!! Excellent job!!!

My 3D scan appointment was May 3rd 2021. It went well however I have not received a price, a treatment plan, or any follow-up information. I received fictitious emails about an appointment on May 10th, wish I did not schedule. And it appears that the process started over without my knowledge. I expected to have my aligners by now, but have not received any further information.

I did have constant communication but the photos being found were difficult for your folks and it's just taken a very long time even though I was warned by you that you were backlogged. Now I hear it will be another 4-5 weeks? :/ I'm still moving forward with you but it's just disappointing once you commit in your mind to such a large financial obligation after many years of living as a snaggle tooth after wearing traditional braces for 2 1/2 years. :(

Brittney was very knowledgeable and friendly. I did my research beforehand, so I didn’t have many questions, which meant my meeting only took about 15 minutes. Still waiting on my review by the doctor a week later, but my appointment went great.

No Person or Email was sent to tell me that my scan review was complete, that aligners could be made for me, or I could order. It was by chance that I went on the website and noticed the scan results were complete.

I had high hopes for these aligners as my bottom teeth have been crooked for years. Unfortunately, when I reviewed the alignment process over the next 4 months they were going to do no improvements on my bottom teeth. Sadly, this was the whole reason that I was interested. I will not be purchasing the aligners. Thank you anyway.

The process with the retainers was fine. The hard part was getting them in my mouth, for each new aligner, each new tray. It's sort of tricky and difficult. Also, there was a concern with my bite so I emailed SmileDirect and they got me in for another scan and sent me new retainers. That term ended but I still felt like my bite was a little off. I emailed them again and they asked me to send pictures. This time, they said it was fixed right. I'm living with it right now. Sometimes, I feel like I should get another scan but sometimes, I feel like maybe this is what it is.

My experience has been very great as far as customer service goes. They were all so friendly. However I am not going to do it because I think it’s unfair that I pay the same price as someone who needs aligners on top and bottom. I would only need them on top. And I told already had braces as a child and just had 2 teeth move from not wearing my retainer. So I wouldn’t need aligners long at all. I think the price should be based on how long you need them or based on only needed top or bottom or both. I don’t want to pay roughly 2,000 for minimal work needed.

My lower anteriors started shifting and the laterals were tilting inward. I knew that would cause gum disease. So I wanted them straight. I told my regular dentist the problem and I was thinking about doing the multiple retainer things. He said, "No. I'll give you two names of orthodontists and you should really see those." But I didn't take his advice. I went with SmileDirect. The "Smile" sounded happy to me and I didn't want braces again. I decided I'd give the Invisalign type thing a shot. It was absolutely amazing. I cannot believe that it did what it advertised it's doing. I was absolutely positively amazed that it worked. It didn't hurt. There were no spaces, no bands and no archwires. I am very happy. I have a friend and he's already signed up because he was just amazed.

Loved my experience here! When I arrived, someone greeted me at the door and the staff was extremely nice. I had to bring my two little one with me (3 and 1 year old) and they were even okay with them being there. Thank you all for considering a mom and her little ones as she works on perfecting her smile!

My visit was great! They answered all my questions. When I got home, my husband asked me if I used my insurance to pay for a portion. I didn't know it would cover some. I tried to call, but the wait on the phone was 30+ minutes. I also do not know my order number, where should that be? I didn't receive a receipt, I assumed it would be in my email. Could someone call me please so I don't have to wait on the phone to get answers to my questions. Thank you.

I have not had a good experience. I ordered my kit. Two days later went to my 3-D imaging and here it is six weeks later after turning in my kit and I have received three text saying that you never received my photos. I’ve talked to your real life chat and two accounts were created. Two different accounts were created and I’ve been waiting now six weeks for mine clear aligners and it’s aggravating. I had all my ** together. You have my credit card. I attended the 3-D scan. I emailed you the photos. I have called. I have chatted with the live chat online on the website.

SmileDirectClub's prices seemed good, and the results seemed promising. I'm using the aligners now, and everything has been good so far. I’m satisfied. It was a pleasant experience.

The retainers were fine, at first cut up my gums but after I trimmed and filed down they were ok. I requested a touch up at the end because I still have a slight overbite, which is included with the plan. It said 5-7 days, then got an email two days later that said there's a delay and will be there in 10 days. It been over 10 days and when I contacted customer service it said it can take up to 4-5 weeks to make and ship?! I've been wearing my last retainer for almost a month, and they're getting a little gross. I can't imagine wearing it for another month. By the way, I'm never able to reach someone on the phone, just chat online. It's been a little frustrating.

I've been a SDC customer for over two years, I finally felt the need to write a review. Although their aligners do straighten your teeth, the level of straightening is far less than advertised. However, the most maddening thing about SDC is they ALWAYS miss their deadlines/timelines. If a representative tells you it will be 3-5 business days, expect it to be 10-20 business days. Also they do not communicate with you, if you do not reach out to their customer service line... they will never reach out to you and give you an update. I am writing this review because I've had qualms with SDC since paying them $2K to straighten my top teeth, however a recent experience put me over the top.

My impressions were received on April 12; I’ve yet to receive my aligners, as of May 12. I have emailed, called twice and been told I would receive them within 24-48 hours...still nothing. One rep said he would call me back with info, nothing. A friend recommended SmileDirect, but I have been hugely disappointed. I am days away from canceling my order and posting negative reviews. Very disappointing.

I loved my experience at the office and the dental professionals were so friendly and comforting. Gianna and Lupe at the Schaumburg location are so great! I will definitely refer a friend. Great service and employees!

Everything was great until they debited my card $250. The whole time no one advised me of a $250 deposit to start the monthly payments, was really upset, because had someone told me I would have been prepared for that! They definitely need to do better with communication!