SmileDirectClub Reviews

I wrote to you when I completed my molds regarding the injury I incurred. I have mandibular tori (as do 5-40% of individuals), and lost a lot of gums when doing my initial tooth molds. I requested a discount or for someone to contact me regarding the matter, but was ignored. I am gathering information from other individuals who have experienced the same thing when doing their impression kit. -A.

The process with SmileDirectClub was easy and really quick. My teeth are perfect now.

Hello, my braces stopped fitting my teeth in September, so I had my teeth rescanned on September 22. I’m still waiting on my new aligners. May I please have an update on when they will be delivered to me?

The results were great because my daughter is happy with her smile. I'm thinking about getting it myself because I have a small gap.

I like all the information. Very knowledgeable. I have a strong feeling Smile direct will give me the smile that I want. The consultant was very nice and compassionate and assured me that they will do their very best service.

I was so excited to receive my treatment but highly disappointed hearing my case was too complex, which doesn't seem right for 1 out of place tooth. I had already wasted money purchasing kits and travel sets before I was told I wouldn't be serviced. I will not recommend this company in the future!

Since going through them, I have a straighter smile and the process from start is quick. But I'm still going through the treatment.

The experience was overall very good, I got some great information. When it came to the end of the appt the lady was very pushy after I said numerous times that I needed to talk with my mom before making a decision. Was giving sales rep instead of dental assistant.

For my reorder of aligners your team dropped the ball. Two weeks went by with no communication. Not until I called for an update did things get updated which delayed getting aligners by another 2 weeks. No apology. Pretty disappointing.

As I got older, my teeth were starting to turn and get out of line a little bit so I got SmileDirect to get them back straight. The process is very easy and I'm glad I didn't have to go to an orthodontist or anything. I did everything at home, including making the impressions. It was nice getting all the liners at one time. Also, the customer service was very good during the experience. I had trouble with a couple of liners but they quickly addressed those. I have finished the plan and I like the results. It worked out well.

I didn't want braces because they hurt and can be pricey. I was trying to see if there were any companies that could be a little bit less expensive. I went with SmileDirect and my experience with them was good. When I would first put a new set of aligners, it would seem like there was a slight discomfort, but it was nothing painful. Being able to take them off and eat and not feeling the pain of a lot of pressure in my mouth was better than what I hear from people who have braces. Now, when I smile, you can see my straight teeth. I have recommended SmileDirect.

To start off, the kit was super exciting to dig into!! I've never done anything like it before so being able to go through the pamphlet provided and mix everything together was so fun and convenient!!

I'm not sure why, but for some reason the website kept erroring out every time I tried to upload the corresponding photos. Both in my phone and laptop. I had to call customer service 3 times over the course of a month to move along to the next step in the process. It was easy to email the photos and get them associated with my account, but I kept getting emails about submitting the photos. Finally got someone who seemed to understand that I didn't just need the photos associated with my account, but needed to manually move me along in the process. Once that happened, I was good to go. Support folks were very kind and helpful, but the process was frustrating.

Bisma was amazing in knowing and sharing the benefits of having Smile. She was very knowledgeable and very down to earth. I felt very comfortable and well briefed. I was confident in my decision to ultimately go with Smile Direct Club.

I went with SmileDirect to fix a slight misalignment. They sent me a three-dimensional image of what my teeth was like then with a progressive movement of the teeth. They sent me 12 mouthpieces that incrementally moved the teeth into position. I'm finished and my new smile is nice. It was pleasant experience.

I am very disappointed with the fact that I have been waiting 6 weeks since I sent my impressions in - TWICE - as well as photos and haven't received my touch up aligners. I have called 3 times to get the order processed and kept being told that they are reviewing the impressions and would get back to me. It has now been another 2 weeks and I still haven't heard from anyone. Had to call and wait to hear that they have finally processed my order. I have been wearing broken and ill fitting aligners for 3 months since my retainers don't fit and my teeth have shifted back to how they were before I started this journey 8 months ago. I now have to wear them for another 8 months before my dentist can help put in a retainer. I am very unsatisfied with the time and effort this has taken and no follow up from the company except to send me hundreds of texts to buy additional products I don't need.

Bianca was great in explaining the entire process and was able to scan my teeth and get me back to my day in a short period time. She explained the entire process from start to finish and was very pleasant in doing so.

Had to cancel my order as I was promised 3-4 weeks for aligners to come in, and it's been month and a half and nobody told me it will be late, and last time I asked it was no ETA I was told it's delayed to Delta, they didn't know how long it will be. The whole country is back to normal but they have an excuse - Delta, why not let the customer know what's going on and then I can decide if I want to wait that long. So disappointed. The office visit was very nice, but 24/7 online support were nice in the beginning, but I hate when companies lie to the customers.

My son really liked SmileDirect. He heard about them and decided to try them to close up his teeth back to where his braces were, and he liked them. I thought of doing it too. My teeth weren't bad, but they could be better. I started doing the whole system after he finished his and I'm about halfway through. I have 12 aligners and I am on number eight now. I can see already that my teeth are pretty close to where I want them to be. I'm very confident that, by the end, they'll be exactly where I want them to be. It's been a great experience and I would recommend SmileDirect.

Impression Kit arrived very quick with lots of reminders to get it sent back in. Directions with the kit were easy to follow, I liked doing things on my schedule with no doctor visits... Super convenient! Can't wait to get started!

My husband and I had a great experience at the Portland, OR SDC store with Suzette. She did a fantastic job of making us feel comfortable, explaining the procedure and letting us know what to expect going forward. She made it a very pleasant experience. We’re looking forward to seeing our plans. Thank you, Suzette!

I had a pleasant experience during my 3D scan. I made it clear to the rep that I want to see my treatment plan first before I decide to go through with treatment. As soon as I got my treatment plan emailed to me I was also charged $1950 without my consent. It was infuriating. Your company charged me after my explanation to the rep and without my consent. This negative experience makes me want to go to a competitor for a better experience, even though I had a pleasant experience at the 3D scan.

Not impressed with procedure. After ordering the retainers the person is left on their own. No follow- up to see how progress is happening with patient. Not very impressed. When a person is fitted with a brace on foot or leg or neck the doctor will want to see patient periodically to see progress of patient. With you after braces are ordered it's goodbye.

I was actually happy with how things were going in the beginning but when I finished and still needed adjustments I sent my impressions to you back in August and said they would be reviewed and I would be contacted in 3-5 business days. It’s now Mid October and every time I’ve tried to follow up I get the same generated message saying to allow 3-5 business days. Even an update would be fine with me but I have received no response, which is why I will be asking for a refund by November if I still get nothing.

My spouse is the one I created the account for and he has been using his final aligners for 2 months now. It is ridiculous that when you ask for an extension and you get a kit to take your impressions, if they aren't good I should be sent a new kit right away not have to go order one again. Not to mention, now I have to actually go order the new aligners, it should be automatic. Instead of giving people false hope and saying it'll be done in 6 months be realistic. Really dissatisfied. Only keeping with it because it already cost me the full price and I don't feel like starting over again.

The woman who worked with me was very kind and very thorough with her explanations. She worked with me to make sure I was comfortable throughout the process and that all of my questions were answered and my concerns addressed.

The associates who work out of Tulsa, OK are great! Super helpful and make the appt comfortable since it is awkward. I'm super pleased with the service I've gotten so far in my treatment virtually and locally.

Actual experience (9/29) on the 3D Scan was fine. However, during the appt. I provided information on which Credit Card I wanted the Balance ($875) to be billed to. The Card you had on file was billed instead. I have spoken with your Customer Service Reps on 10/4 & 10/12. On 10/4 informed him the incorrect card was billed, please Credit the account and then provided the correct card.

Paid for aligners on 8/25 and never received my order or a follow up call to discuss my order. Therefore, I cancelled it as of 10/12/2021. Not ethically sound to take a client’s money and not deliver the merchandise.

Hakeem and Cari were very professional and friendly. They both presented the company extremely well. Hakeem knows what he's doing. His technology skills, interpersonal skills, and overall presentation of what to expect were all on point. I'm so happy that I chose SmileDirect Club to align my daughter's teeth and make her feel happy about her smile!

Ads make it seem as though a 3D scan is a consultation. Representative wanted me to purchase or decide on the payment plan option on the spot. It would be a better experience to know that additional appointments with a dentist or orthodontist are mandatory to check progress on the aligners.

My visit was very quick and the staff was very friendly! Selam was great! She made sure all my questions were answered and she helped me enter my insurance so I didn’t have to when I got home. Saved me time and confusion.

Hello. The impression kit was good. This is the 3rd time I have used one. I am waiting anxiously for my new aligners as my retainers did not fit. I never had them replaced and now I am having to start again with new aligners to move my teeth back to where they were months ago. I just want to finish this process with aligners and retainers that fit--and if they don't fit, to have them replaced immediately so I don't end up back here again.

I put off getting clear aligners because of cost and the idea of constantly going in for new appointments for castings and aligner adjustments. The pop up shop I attended made everything extremely easy, convenient, and mess free and I’ll get all the aligners I’ll need at once. I was offered a Visa gift card for attending the pop up that I never received but other than that the experience was helpful.

Looking back, my visit started with a call from the office asking if I could change my appointment time due to a staffing issue. Being in the medical field, I understand completely and was happy to change my appointment time. When I walked into the building, I was greeted in a pleasant manner, but was somewhat concerned about the "telemarketer feel" I got when I passed all of the empty rooms.

Appt started promptly after being late due to traffic. They were still gracious and told that we're just happy I made it safe. Very thorough in fine print paperwork instead of just have me sign sign sign. The 3D scan was not uncomfortable and very quick. I was given all my freebies as promised and now I can't wait to start!

Fast shipping to my door! Impressions were very easy— and the instructions provided helped lol. I am very happy with the efficiency of SmileDirect. I’m very excited to smile with teeth for probably the first time since I was 12 lol.

Super easy to use especially with my busy military/rapper lifestyle. It’s only took a second to get set up and to finish completely. I love using the impression kit. Definitely easier than going to a dentist to get the molds.

I reached out to Smile Direct Club before I ordered my impressions kit. I informed them that I have a missing tooth that is causing jaw pain from the shift in my teeth. I wanted to bring all my teeth together. They told me that smile direct club can close the gap. However, after doing my impressions, they told me they can’t close the gap. Now I’ve just wasted my time and prolonged my pain. It’s very frustrating.

I had the pleasure of visiting the Downtown Orlando office. I was greeted by the manager Courtney, who by the way is so knowledgeable. She broke down the appointment for me and was so friendly and fun. Almost forgot I was there for a consultation. Luz was the attendant who took my scans and guided me through the rest of the process. Luz was so so fun and also very knowledgeable. It was almost like having girl time during my consultation. She took an interest in my life and took her time explaining the consultation and my next steps. Both ladies made my experience amazing and got me so excited to wear my aligners. Thank you SmileDirectClub! You’ve got some amazing employees at your Downtown Orlando office, which is by the way so gorgeous!

I have been attempting to purchase aligners since June of this year. I returned my impression kit and received confirmation of my photos. I got an email stating it would take 72 hours for approval from the dentist. And that’s all I’ve heard since. I have contacted customer service at least 4 times since and have been told a case would be opened and looked into on my behalf. Yet here I am again, with no answer and no aligners. I am extremely disappointed and ready to take my business elsewhere.

Customer service is good, just very artificial. Unhappy this is ‘normal’ to redo your entire smile program, and the fact I wasted my previous retainers when I told the rep my smile had barely changed.

Upon completion of my aligner prescription. I was unhappy with my final result. And immediately contacted Smile direct for a new impression kit. I sent it back, and it was received. Mind you I have been stuck wearing my last aligners for 1 month! I have been incognito on my app. It only allows updated info after receiving retainers. It’s an inconvenience not knowing if I will be receiving a new aligner. Extremely unhealthy for me to continue with these same aligners this long. The fact that I haven’t been refunded for my “free impression kit” all of my payments have been made on time up until now. I do not like how my case and situation has been handled. I’ve reached out numerous times concerning this. And it’s being dealt with in an inappropriately and untimely manner. This experience has surely wipes the smile from my face.

I am so excited about my new journey with SDC. The process was so smooth, informative and professional. The fees are so affordable and the payment options are equally convenient. I want to give a special shout out to "Dustin" who is in my opinion a rock star! Not just because of the excellent service he provided me during my visit. It's because he was able to quote a line from the best movie EVER! Christmas story! LOL

The whole process of doing the impressions and returning them was simple. I was kept up to date on where things were and the next step. After inquiring about a few things I had seen through social media, I feel as though my concerns were brushed off and I didn’t feel valued at all as a customer- who had paid in full AND still hadn’t received my aligners. I was upset due to the fact I was rather excited to start my journey with SDC. Your customer service department is lacking tremendously. I knew immediately this wasn’t a company I wanted to do business with.

My experience with SmileDirectClub was great. Everyone was friendly. Very professional. They set me right at ease because I will say I was a little nervous at the beginning not knowing what to expect but my whole visit was just fantastic and I definitely will recommend others.

I had the best experience getting my custom aligners. The employees were friendly, outgoing, helpful and knowledgeable. My appointment was on time. Everything was explained in great detail. The use of the 3D wand was easy, painless and gag-free. I was able to use Care Credit to pay for my treatment plan. They even included a free whitener kit. Can't wait to get my aligners and started on my new smile.

I had braces when I was younger, but after my wisdom teeth came in, they made my retainer not fit so my teeth went back to being crooked. I was so excited to use Smile Direct Club. I work full time so I don't have the time to always make appointments. It's so nice that the kit made it so easy to make my own impressions and was thorough in the instructions on how to use the kit. It was very easy to use and I was so glad that I could do it all from home.

As of today, 10/6/21, I am very disappointed with my treatment plan and the customer service. I went into this process eager, excited and hopeful; but now very disillusioned. I started this process in March 2021 and received aligners in May 2021 due to errors. The length of time to receive aligners was very frustrating; unfortunately the level of service thus far has mirrored the same and gotten worst.

After my initial aligners were complete I was not happy with results. Completed new impressions and got zero communication. Submitted new pictures and still NO communication or updates. What is going on with my new aligners?

My visit with Shante’ was wonderful. I was very pleased and excited to start. Now it’s been 2 weeks though and I had to send in pictures that we already did in person and I’m not sure what is going on. Some follow up and update would be great. Thank you, Heidi

My son needed to have his molars moved back into position as other molars were hitting the sides of the others. I wrote this on the form as our reason for treatment during the scan then told they only correct back to the molars.

Sent in my photos on September 8. It is now October 6 and I still have not received an email confirming that my aligners are being made. Every time I call I get the same story to wait 3/5 days and it’s been 4 weeks and no one lets me speak to a manager. I want my money back. Smile Direct Club is not worth my time and entertainment I have to put in to get what I paid for.

I am honestly surprised at how easy the whole process was. I went in prepared for impressions and was pleasantly surprised that that wouldn't be necessary. It was so cool watching the pictures taken turn into a mold of my teeth. I hope the rest of the journey is this painless. Thank you Smile Direct Club!

I started my aligners on 5/7/2018 and still am in the process (today is 10/4/2021). Emails/Calls to customers service are never responded in a timely manner nor will they answer questions. There is no communication between doctor/dentist aligning teeth, customer notes for the desired outcome, or Smile Direct customer service notes. I've been in this loop for 3.5 yrs, should have been completed 2.5 yrs ago. I will have at least 6 more months (doubtful) of treatment only if the doctor/dentist reads my notes for the desired outcome for my teeth.

My son is on the autism spectrum, we were very pleased how well they worked with him. We are very excited to see how well he would do with his aligners. Very caring professionals. Thank you very much. Mom

Early this year, I decided to go with Smile Direct Club because it was cheaper and seemed like a good solution for my teeth that had misaligned due to me not wearing my retainers for the past 4 years. I got put on a 4-month plan, and everything went relatively well aside from the fact two teeth refused to rotate, causing a partial open bite on the side on of my mouth.

Everyone was super welcoming and friendly from the moment I walked in. They made me feel like I was already part of the smile family which only made my decision to join so much easier. Nicki took amazing care of me during my 3D scan, walked me through the processes and answered any questions I had! 10/10 I would highly recommend!

This company is probably fine if your aligners work perfectly right out the gate. But hell have mercy if you need any sort of assistance with aligners, payments, or retainers. Their system does track issues so if you call back or get disconnected no one knows what you're talking about. They will tell you months later that your orders weren't processed due to an error on their end, blame it on you, and not offer a solution.

My experience was fast and easy.. My smile guide Tina was so amazing. She treated me like family. She answered all my questions and I left with a sense of peace knowing that I would be taken care of. Thank you.

After receiving the kit, sending it back, waiting for the Doctors to get back to me with an answer, I got online the 3D simulation which showed no improvement. 8 months with 12 sets of mouth pieces and seems no change. So what's the point? Above almost no change, below no change at all.

Greeted promptly by employees as I walked in and Technician readily available to tonexam room and very personable and detailed and shared their experience with Smile Direct. And I left with confidence like yeah this will benefit for me! Time well spent and worth!!! Thank you so much!!!

Had a very good experience with Erica during my appointment. She was very enthusiastic and made sure I had all the information that I needed and answered all my questions and made me feel comfortable with the process.

I can't believe I almost got Invisalign! The whole process was simple, they had a physical location (SmileShop) not too far away. I was seen promptly on schedule. My SmileGuide was kind and attentive and was able to answer almost all my questions. She got a 3D image of my teeth and when it was all said and done I felt confident to move forward. Can't wait to see what my results will look like in 2022!

My experience inside of the SmileDirectClub office was good, the young lady did an awesome job. I'm however not satisfied with the projected results I was emailed. According to my "New Smile" results the gaps in my teeth won't be completely closed. The 3D images show that I will still have spaces in between the teeth I wanted closed. I'm not satisfied with that. The sole purpose of my interest in getting the treatment is to completely close the spaces in my teeth.

The experience was great. Joey did a great job. I have received emails stating that my photos and scan have been received but I have not received the treatment plan or notice that I would be a candidate for the program. When will this happen? I was understanding it would be 2 to 3 day. Thank you.

The initial experience of the team onsite was great but when they were pushy about getting my credit card on file and told me "we will not charge you until you say so" was where this went wrong. I went along because your services are more affordable and I'm on a budget for what I need. So of course a few days later I see the confirmation and charge to my card without seeing the "results" first. No shocker that I ultimately saw that one of the main reasons why I need adjustment was not taken into account and I received an email later (after submitting a support ticket) that you cannot make that adjustment. It's unfortunate that you were quick to charge but did not offer a dialog before confirming the order. This is where you can do better.

I think if I would have had a conversation with the dentist/orthodontist at the beginning, we would have had a better outcome. The phone answering staff is OK but has no technical orthodontic ability. Even after this second set of impressions, I do not know if I will have good results. I am hopeful. I am waiting for new aligners to arrive. I do not think there is enough room in my mouth for my teeth to move into correct position.

I saw the final product of what my smile would look like and I just don’t believe it’s going to take 4 months. My orthodontist said it’s a 24 month process with Invisalign. Also, the before treatment scan doesn’t look anything like my current teeth. I will look for other options. Thank you.

This is my second time doing the impression kits. I followed the plan for my first set and wore my trays for 22 hours a day. I am starting the 2nd sets, because the first ones really didn't move my teeth. I sent in the pictures half way and never heard from the Doctor, Brian **. I contacted Smile Direct multiple times worried that I may need to continue my treatment. I am doing my second treatment and still have not heard anything from the doctor. I am filling this form out to ask for better communication. If my teeth were not on track from the check in half way point, why was I never contacted? I think smile direct needs to do a better job letting their patients know where they are at and if they may need to continue treatment, like me. I appreciate the time.

I came to Smile Direct Club because I have a few crooked teeth that have been lowering my confidence to smile and at first I wasn’t sure if getting aligners was going to work for me or whether they were legit. However after reading a little bit about the process and how it works I decided to give it a shot. I'm really happy I did because the process was fast and easy, smiledirectclub sent me a kit to make my impression with instructions that were very easy to follow and now I'm awaiting my impressions. Cant wait to be able to smile with confidence thanks to them :).

I visited the SmileDirectClub store in Brooklyn a few weeks ago and had a great experience. Sarah was friendly kind, helpful, and patient while I ran her through exactly what I was looking for. She answered all my questions about the process and the pricing. Hope you get paired with her when you go!

Great experience! My smile guide was very helpful in answering all of my questions and took the time to ask his manager to come over and go through some of the more complex questions I had that he was unable to immediately answer on his own.

I got my consult today with the 3-D imaging. I’m very displeased with the consult that I received considering that at the end it left me with a crossbite. I never had a cross bite in my life. I also had braces in the past and didn’t have a cross bite when the braces came off. Not only am I upset with the consult I am very concerned and am apprehensive with moving forward with your company if these are the kind of doctors you use. People specifically get braces to get rid of a crossbite not to get one.

I have one single top front tooth which is crooked. I did the impression kit months ago and I sent an email indicating that I did not want lower aligners because I have no lower alignment issues and I have crowns on a few of my bottom teeth. Well they sent me bottom aligners and charged me for them anyway. They ignored my requests from the beginning. I started wearing the TOP aligners as instructed, but within a few days of changing each aligner, the fit was so loose there was no way it was providing traction to the teeth. I could literally remove the aligner using only my tongue; and yet I'm supposed to have faith it is straightening my teeth.

I will not be moving forward with ordering the aligners. I was very specific when having the scan done at one of your office sites that I was concerned with the teeth on either side of the upper jaw, not the teeth in the front. The only teeth being moved in the treatment plan are the front teeth. Nothing is being done to the side teeth that are tipping inward. If nothing could be done with the teeth I am concerned with, then I should have been told that you would not be able to help with my specific situation.

I brought my daughter in this past week for her consultation. I had requested Cari based on other reviews I read and she did not disappoint. Cari was an excellent listener and answered all of my many questions about the treatment. My daughter and I were impressed with the 3D scan and she is looking forward to starting with Smile Direct!

I was hesitant at first about trying this “all” out, but I was pretty pleased with my experience. I got my impression kit pretty fast and the instructions were straightforward. The assistants did a great job explaining my treatment plan to me and letting me know my options.

I will not be ordering the aligners. As with all advertising, I was mislead. I really thought this would be less expensive. I am at an age where vanity is ridiculous. When the ad said have a new smile for less than "$89/month" and I figured my treatment would not be that expensive, I was banking on a low cost. Not that the "$89/month" represented a payment plan automatically set for 24-months. The process itself was amazing- but no go on the price at this point in my life. Thanks!

I returned my impression kit to SDC. It took almost 2 months to generate a smile plan. I think my repeated inquiries accelerated the process. After seeing my smile plan I see that the results from the impressions are far inferior to the digital scan I received a year earlier. With the small amount of movement required by smile, I wouldn't trust the results obtained from the impressions. Not sure what to do next.

Was supposed to be done July 1st, which was impossible because my last aligners (which I am still wearing since June) do not give me straight teeth. You have had my impressions and photos for weeks. No communication. No new plan. A full refund would not be enough to compensate me for the frustration and misaligned teeth you have given me.

Hi. After doubting if I would do it or not all I can say is that, It has been an amazing experience the SmileDirectClub visit. It doesn't get more clear and easier. I'm totally happy about it.. Gigi was amazing and the rest of the staff as well. The facilities super clean.

I recently went to a pop-up event Smile Direct was putting on. My experience I would say was pretty awesome thanks to my smile guide Shante. She was very professional; informative, went up and beyond to answer all my questions and made me feel very comfortable. Excited to start my smile journey!

I filled out my goals and sent in the molds. After zero communication about what I was looking for, I received an email with photos showing my plan for my teeth. No addressing the issues that I asked about (my bite).

I love the customer service and the whole process worked out great. When I did the home kit, it didn't go all the way down the gums. So when I get the retainers back, the plastic was a little bit shorter. Sometimes I have to trim it a little bit to keep it from digging into my teeth. When the retainer was incorrect, I had to go back in and SmileDirect did one in-house. When I got the retainers back, it fitted much better and it didn't cut into my tongue. I love the results as far as the bottom teeth. The rest of my teeth straightened out. It was nice that the group wasn't happy when I was likely about to give up. They wanted to make sure they were happy with the results.

The initial impression experience was fine. However, after receiving the email saying my treatment plan was approved by the doctor, I realized two primary issues. First of all, the link provided in that email to the 3D animation of my "new smile" was completely falsified - the teeth in the animation were not even close to mine. I logged into my SDC dashboard and opened the animation linked there, and THAT one was accurate to my teeth. No idea why I was sent the wrong one. However, despite receiving ZERO communication about any issues with my teeth or impressions, I noticed in the animation that my bottom teeth were NOT being corrected at all.

I would recommend to anyone. The fast friendly service I received was above and beyond. They made me feel comfortable and no pressure. I could have started my plan right there on the spot but due to my finances I had to wait a few weeks. Great payment options.

Nice staff at the Sugarhouse place. Did not like feeling pressured into buying it before I even know results. Really bad follow through, poor communication with my treatment plan. Did not relay info that was important. Sadly would not recommend this to anyone in the future.

I love Smile direct club. So far they're fast and easy and very simple to use and understand what exactly you need to do. Only thing is I wish the down payment was a little more negotiable like maybe half down for those you don’t have everything all at once and then obviously your monthly payments would be longer to pay off. This is my 2 or 3rd time trying to fix my smile and the down payment gets me every time. I’m hoping this time it’s different.

The team was organized and knowledgeable. I was concerned there would be a “hard sell” at the end, but there was not. My only complaint/feedback is that both the site and when in person, after giving my insurance information, it was expressed that my insurance pays out for their service, and then it was explained that all I have to do is submit the paperwork they give me. After speaking with my insurance (Cigna), they do not cover them. Unfortunately I won’t be able to use the service.

Hi. I have been to SmileDirect twice before but my 3 visit in Farmington Hills location made a difference. The SD agent who assisted me with the scanning was excellent. She gave me all information that I needed. Which I did not get in my previous two visits. She had amazing knowledge of the product which gave me confidence to proceed. She deserves an appreciation and should be recognised by the company. Thank you.

I was somewhat skeptical to begin with Smile because I’m kind like that with everything but I lost any possible confidence when, one I was charged before I was able to approve my treatment plan (which that was what I was told would happen), and the email with my 3d pictures of before and after pictures; the before were definitely not my teeth. On the plus side when I called to inquire they were very apologetic and canceled and refunded my money right away. Sorry it didn’t work out for me.

Had an OK experience with my aligners. They was some getting used to them at first, but after the shock of how snug and tight they were, it just took a few days later I wasn't really aware that they in I notice little improvements with my overall experience with SDC. Please hurry and send me my refinements ASAP. My front teeth have improved a bit, but I think they could be better.

Doing the impression kit while probably would have been a better idea; those employees could have been trained to sell you anything; smile liners, Tupperware, knives that cut pennies, etc... Felt uneasy after leaving there; certainly the 30 follow-up emails from the marketing department of Smile Direct Club (and not one responding to my questions to the orthodontist) has continuously verified that this place is truly about profit not patients.

I already had aligners and paid in full, I wrote in about switching to the night time only plan. I was told I needed to submit a new mold which made no sense. Now my original plan is gone and I can not see it on my dashboard. No one knows why and now I am out all of my money. It makes no sense.

Sasely was amazing! She took her time to explain everything to us, especially since my son was so shy and didn't even want to smile. (The reason we went) She was patient with him, super informative and extremely personable. Thank you so much! Can't wait to see him smile all the time!!

I had an amazing customer service experience at the Greenville South Carolina branch a Smile Direct Club. My representative was extremely nice, understanding, and ensure that all of my questions were answered. I could not have asked for a better rep.

Updated on 09/14/2021: After returning the mail-in impression kit, I was charged without authorization for the wrong product in the amount of $1950. I called to inform them of the mistake, and was promised a reversal of the authorized charges. The next day I called back only to find out that the refund was never processed – I was lied to by the previous agent. This 2nd agent said she reversed the charges and processed the refund, and even sent me an email confirmation. 10 days later I still hadn’t received the refund. I called back and was told by a 3rd agent that the refund was processed and to wait a bit longer. Later that day, that 3rd agent emailed me an apology and said, in fact, the refund STILL had not been processed, and that she processed it on that day.

Brenden was kind, professional and accommodating. I have a physical disability and he did not treat me any differently than anyone else and was accommodating to move furniture and items for me to make it easier for me. He was professional the entire time and explained everything in detail and thoroughly, but to where I understood it. I highly recommend going to Brenden for your scan!

I wanted to straighten my bottom teeth and SmileDirectClub has been good to keep reevaluating and sending me new ones. If I have a problem, I message on Facebook Messenger, and they get back to me immediately. Whatever has to be done, they've been on top of it right away. I'm gonna keep wearing the retainer and try to be happier with my teeth. I know the bottom part's gonna be a lot better for me as I age. Now my own son now has started doing it. He's 40 and he's liking it too.

I started with SmileDirectClub last November and getting set up was easy. I made an appointment, found the office, and I was there for 40 minutes. It's neat how they have the wand that they put in your mouth, and you can look up on the computer screen to see exactly your teeth and gums, every little millimeter of space. In a month, I noticed a change more in my top that didn't need it as much because it was just little things and then it was straighter. I originally had gone in because I wanted my bottom teeth done, and the girl that helped me told me that it was the same price no matter if you do one or both, so I did both. Actually, I needed the top done, also, ‘cause they're a lot straighter than they were.

After finishing my retainers I was not happy with my teeth, I asked for touch up retainers and got an impression kit, and sent it back and was told it was received. Then I heard nothing back for a month, then I emailed asking what the issue was, and was told to send pictures. So I did, then nothing for weeks. So I emailed again, and was told the same thing, that I need to send pictures. I have not heard back again.

I liked all the help I got from everyone, but I just thought the pricing was way too much due to the fact that they couldn’t help with the bottom teeth. I’m only gonna be getting treatment for the top teeth and paying almost full price.

This is been one of the worst customer service experience I’ve had with a company in many years. Over a week later I still don’t have a scan promised many times within 72 hours. Attempted to get an update after five days from your chat support and I had the rudest encounter possibly ever. Now a week later and still nothing and this is the third email wondering how you’re doing. Not great. I will not be ordering from your company.

I wanted to straighten some of my teeth and do it economically and also not have to go in to an orthodontist. The process with SmileDirectClub was great from the first package that came to the door. If I had any problems, I could still reach out to the orthodontist that was molding my aligners. Everything was great. I got the results I'm looking for. I would tell anybody to go for it, especially if they don't want the brackets. It was very economical and I was glad I was able to do it.

I wanted to straighten out a few of my teeth. The process with SmileDirectClub consisted of wearing the correctors almost all day, except when you're eating, and then all night. After the first round, I still wasn't happy. So, they provided me with a second round right away. Their customer service is excellent and I'm pretty happy with the results.

Impression a bit difficult to use. I followed instructions on touch up kit which did not require photos. A week later, email requested photos, Aug. 13. I did not hear anything and called on Aug 28 to follow up. Dental team forwarded my inquiry to a supervisor. Am waiting for status. Thank you.

I am very interest to do the treatment, however, my plan has been diagnosed as possible only if I use 22hours/day. I have done some tests during the day, considering my normal working and eating hours I would need to take them out average of 4 hours. So I will use it only a max of 20 hours/day. I asked over the phone to an attendant and his response was that this would not cover the guarantee of the treatment. This is why I am still considering if I will spend the money to do this treatment.

They sent me aligners one time where all the numbers were mixed up and so they had to send me a completely new set. That really delayed the process a lot. Then I had to get a new retainer because I got a retainer that was supposed to be the end, but my teeth were not straight. So I had to do another six aligners after that. Between the additional aligners that I had to do and then the gap of waiting for aligners, the process got to be a while. But my teeth are a lot better than they were. Everyone at SmileDirect was really nice and easy to get ahold of. They resolved issues as quick as they could. My one tooth really bothers me but I'm overall happy.

I purchased the aligners in 2019. The Smile Direct Club aligners have caused me a number of issues, cheek and gum damage, migraines, jaw pain and neck pain, and more. In addition, and to my utmost disappointment, the Smile Direct Club aligners did not work at all. The Smile Direct Club aligners are poorly designed (cheap plastic) and ultimately, were not designed for my teeth (defective).

The outside of the store and the waiting room are very attractive. The waiting room was very informative. The exam room was very immaculate. I could tell by the actions of Dom and Ash that COVID 19 rules were being strictly adhered to. My guides were very polite and sociable. They explained the Program and answered all of my questions. As a senior, I am not only looking for a nice smile but, wanting to protect my gums and teeth. My most important goal is to keep my teeth by not allowing moving teeth to endanger my bite.

Everyone was very helpful. My experience was perfect except for dealing with Limber M. from your dental team. He was very uncooperative, unhelpful, and most of all rude. He made snarky comments and refused to listen to me.

I like everything about them. I just hate that my last set didn't fit proper because my teeth on my right side stop shifting so now I'm stuck with a tiny gap. I still like my smile a little better than I did before I must say. I paid my account off but I guess I have to follow up with my dentist.

I am still in the process of completing my treatment but I am very, very pleased with my results so far. Also, SmileDirectClub has been very helpful and always available to answer any questions or concerns that I have had.

The staff has been so kind and professional. I have enjoyed the experience. It has taken longer trying to align a severely twisted tooth but it’s finally coming together. The results have been fantastic.

I am happy with the results, however, my gap in my 2 front teeth continues to separate after several hours without the retainers. After an overnight with the retainers the gap closes only to repeat the cycle again. The photo shows the gap open.

I am almost finished and my last number 8 aligner doesn't fit. I sent the photos in and they were not good enough so I went to the local SmileDirect office and they were wonderful. Great staff BUT I would have given 5 stars BUT, I still have not received my finishing aligners. The response time is not good. Too slow.

I had got my 3D print on how my teeth will look after Smile direct and all you guys did were the top row and the bottom row didn’t get fixed at all and that’s the main thing I asked about. So I canceled and got my refund because I was not paying $1400 for my top row that’s isn’t even crooked.

I had braces as a teen but didn’t wear retainers afterward and of course my teeth went crooked again. I had gotten quotes from orthodontists over a few years thinking about getting them straight again. I heard about the mail straightening kits like Smile Direct Club and checked into it. I chose this company because I liked that they had a location in my city that can digitally scan my teeth and not have to do impressions. I felt like it would be more accurate than impressions and they took my insurance. Overall a great experience and it’s on my list of best purchases ever.

My first attempt at straightening went off track and customer services arranged for a review and follow up 3D scan with a new batch of aligners and we got everything back on track. I am really happy with the results and now wear retainers overnight to ensure that my results are maintained.

I had a great experience with Smile Direct, from the in person staff to the helpful support staff; who help resolve any rare issues. I am happy to see my teeth aligned. The way they were after I got my braces off years ago. I would highly recommend Smile Direct for anyone's teeth alignment needs.

I loved it from the moment I walked in. These ladies were extremely nice. They were super sweet and the experience was amazing. And I can’t wait to go through my journey and look forward to my new smile once I start my journey.

I got my scans done at the Newark facility. Have been waiting for my touch-up aligners for over a month! Have reached out twice to understand the status and no one has answers for me. One rep. told me they would get back in 3 business days and did not. What else do I have to do to get the service I paid for? I am amazed at the irresponsibility of this company.

I was called some days later, after visiting the office and getting my 3D exam of BOTH top and bottom teeth, and told that I could ONLY get the top teeth aligned, BUT FOR THE SAME PRICE quoted in the office to me for BOTH top and bottom!! I did not accept this offer, naturally! Who would? SO, I’ve severed my relationship with this company!!!

Everything part of the Smile Club Experience has been phenomenal, especially our sales representative. She was professional, kind, and extremely knowledgeable about all products. It was an absolute pleasure working with her.

My experience was great. The staff there was wonderful. The rep was very knowledgeable and confident in her work. She reassured me that this was a great idea and that I was in good hands. She made conversation very comfortable. My visit overall was wonderful.

I was not warned that my account would be charged the day before I actually got my treatment plan so my bank charged me 29$ to process the transaction. Very unprofessional to do it this way with me having no warning and not even being able to see my plan before this. I did cancel because this is too much for only having 4 months worth of treatment.

I loved the experience and very excited to get my new smile. The communication was great .I even got a 18$ gift card so impression kit was basically FREE. Great job SmileDirectClub. I’m ready to start my journey to a perfect smile. THANK YOU.

I waited over a week for my Aligners, I finally called and the woman on the phone said a mistake had been make and it’d be another 72 hours. All this to get an email telling me a payment was due, I already sent my card information on the post card that was sent with my kit to make the process faster. Why did I fill that post card out and grant permission to access my account to have to go back online and have to pay anyway? The entire process was not convenient.

I had such high hopes for Smile Direct for my son. I am very displeased. He wore every aligner as he should have and changed them as he should have and his teeth are the same. I call with results and you guys just want to get new impressions and that takes FOREVER. We are still waiting on aligners. I have been paying this whole time for nothing. His plan is only for 4 month but yet I am paying 1 &1/2 years on something that has not helped at all.

The impressions kit was great. Very informative instructions that were easy to follow. The issue I had was with billing. Included in the impressions kit was a card that you can put your credit card info on and make the full payment to that card. I put my HSA card number on the sheet, stuck it in the box and mailed it out. Thinking everything was going to be fine. When my aligners shipped out, I noticed I was charged the full $1800 dollars on my personal card. No problem, I'll just call and have them switch it. It took 3 calls and a chat session to get it straightened out. I'm still waiting to see if I will be refunded. Hopefully so and I can start to straighten my teeth instead of straighten out my billing problems.

When I went to SmileDirect and talked to them a little bit, they were great salesmen and I felt like it was what I needed to do. I’m on the last process right now and everything's terrific. I couldn't be happier.

I was waiting for my aligners to be done and I didn’t hear anything for about 2-3 months so I had to call you guys to see what was going on and then I finally got my treatment plan and videos of my teeth so I can purchase them.

First off, getting the impression kit, using the impression kit, and the offers to get started have been great. Where it falls off for us is when we try to get our insurance involved. Per a phone call to our insurance provider, Delta Dental, I was able to confirm we get 50% of orthodontics covered, specifically for Smile Direct Club or alternatives, but they had to be coded a specific way when billed.

You missed your 72 hour deadline, the price was much higher than indicated with no discount given for 1 arch as promised and the correction you suggest is not even close to what my complaint was. You missed the boat on all levels. I do not even think you are competent.

The process in the beginning was a little rough. I wish I had more understanding of what kind of pain you're gonna experience the first couple of months. I didn’t realize the pain when you have the change the aligner, like how much there was in that overnight span. After the overnight was done, then it was more comforting. But overall, the experience was good. I didn't have anybody reach out to me from SmileDirectClub, which I thought was weird because they did promote that.

Had such an easy time making my impressions! All of the directions were laid out and the steps were very easy to follow. They provided everything that was needed and made the experience super simple. I was nervous because I have never done anything like this, but I was extremely happy with the results!

My experience was amazing! Cyaira assisted me and she was great, we had a good conversation, she explained everything so well and she was friendly and fun. I was impressed with the technology and the process and this is the one of the best decision I ever made.

SmileDirectClub was affordable and what they offered was something that I could do. My eye teeth stick out pretty far and my bottom front teeth were crooked. So they fixed most of that. I had one set of retainers that didn't work and to fix that one issue, they had me skip to the next set of retainers that worked, so it worked out just fine. I liked doing everything online and the only thing that was slightly uncomfortable was that sometimes the edges weren't shaved down on the retainers, so you had to file them down. Other than that, the process was pretty smooth and although we're having to do a little follow-up work right now, everything's good.

I have yet to hear about my treatment plan. I called customer service...could not understand the lady..& did not get my questions answers. I sent a chat..& was not responded to. I was ready to go and going to get my money together as soon as I was able to discuss pricing and treatment plan. Please respond.

SmileDirectClub has great customer service but the process only really works if you go to one of their centers and have them do the digital images. Otherwise, the molds are extremely difficult to work with. I started this three years ago then I finished the treatment and it only halfway worked, so they sent me back in when my retainers cracked because they weren't right. I did the imaging at a center nearby and I got done with my plan.

I was worried I was not going to be able to do the impressions myself because when I’m at the dentist office doing them makes me gag really bad. This was way easier and I had no problem getting them done.

The new 3D photo shoot was no problem. But I had Aligners now since May 7 and I got updated about changing them out, but since aligner ten there has been no updates when I need to change them out. You need to do a better job.

Our shop experience was 5 stars but they said we would hear from them in 72 hours with a plan and it has now been over a week and NOTHING, NO EMAIL NO TEXTS. NO NEWS. This is our 2nd set of aligners and we are not happy.

The military only pays for one set of braces so I had to pay out-of-pocket for the rest. SmileDirectClub was the cheapest and I did not want to do a monthly thing. I just wanted to pay all at once. So far, we have no complaints and we should have went with them instead of going with traditional braces. We had my daughter have braces the first time to expand room in her mouth and we needed to correct an overbite then straighten her teeth with the second round of braces, which was where SmileDirectClub came in. We love them and my daughter is over the moon with her new smile. We are recommending to all of our friends SmileDirectClub's services.

My visit on Wednesday was absolutely amazing from the moment I walked in and until I left. Christina was so awesome!! And everything was done in a timely manner. 10/10 Recommend the Uptown Dallas location!!

I’m so glad I did not buy the plan during your pop up event in Joliet. There was no discussion that my bottom teeth may not qualify for the plan. I was told $1950 to fix both upper and bottom but Dr. ** only approved uppers in my plan as the bottoms did not meet requirements. I will not pay $1950 just for my upper teeth, that’s half the value. Poor communication from the people during the appointment and from Dr. **. He could’ve told me in the email saying my plan was ready that the bottom teeth did not qualify, he did not. Very misleading. I had to inquire.

I never wanted braces in my life, so I've never gotten them and SmileDirectClub seemed like the best option for me. The communication was very good and it was super easy, the way they explained it. My appointment was very straightforward and when I got the box in the mail, it was super straightforward. I started seeing my results around two months in and the product was also pretty comfortable compared to any other leave in orthodontics that I've had. It took a little bit of getting used to, but after the initial two weeks, I hardly could tell they were there. I would recommend it to people because it's the easiest way I've ever heard or experienced getting straighter teeth.

The girls took such good care of me throughout my entire visit which was not very long. Even with me being my goofball self, they were professional, thorough, attentive and understanding and I had a very great experience with them. I’m beyond excited getting my new improved beautiful smile again, so thankful for Smile Direct Club!!

When we went in for the consultation to wait to have my son's teeth fixed (they were chipped) until after we finished the treatment plan. Then a few week before we finished I called again to make sure we did everything correctly so his newly aligned teeth wouldn't get messed up. We were told we had to finish wearing the aligners and then call for a touch up where they would send a new impression kit. We did as we were told and it took a couple of weeks to get everything. His aligners no longer fit on his teeth after they were fixed. I really feel like we got terrible advice here.