SmileDirectClub Reviews

SmileDirect was fair and reasonable. I did an in-person 3D scan. I chose the nighttime program and completed it. I'm currently doing the retainers. As long as it continues to keep my teeth close together, I'm happy. For the ease of use, it was worth it.

I have a rather petite mouth, so the trays are always uncomfortable to get in and out. I didn't wanna do it at home because I wasn't confident I'd be able to do it accurately. Then, I found out that SmileDirect had the storefront where you could go in and they'd do that wand thing. That would be better and I wouldn't have to gag on those trays. So, I made the appointment and I went to the storefront. Then, I received the kit after a couple of weeks. But they gave me the whitener thing, so I felt like I was starting right away. At work, it was too cumbersome to take the retainer in and out. So, because I was having such great success, I decreased the time I wore it by myself to just wearing it at night. Instead of switching on my retainers every week, I did it every other week and I slept with them.

SmileDirect had a quick process. I went into the office and had my teeth scanned, made the arrangements, and then the kit was shipped to me. It was uncomfortable in the beginning and when you switched aligners. My teeth were crowded and now they're not exactly what I had hoped for, but they're a lot better than they were. I'm happy with the results. I'm satisfied. I would recommend it to friends.

I gave SmileDirect a second go-round and now I'm finishing up with my plan. However, I lost my last set that was recently sent and I let them know that. It's been three weeks now, but I still have not received any retainers. The customer service rep had let me know it would take weeks to get another set of retainers. I let the rep know if it takes that long, my teeth can possibly regress. He said not that much if I keep wearing the same pair. But those are just supposed to be for one week and I've been wearing it for weeks. I'm worried that my teeth won't close all the way because I don't have my retainers. SmileDirect is a good alternative to metal braces but they have to have a plan for an additional retainer set that can alleviate any concerns when they have customers like me who lose their retainers.

My kit was delivered to my doorstep in a couple of days. I like the convenience of going with SmileDirect. I didn't have to wait for the next set to come in. The aligners felt good. My teeth were sore. But other than that, I could barely tell they were there. The gap in my front teeth is closed.

My teeth have gotten some gaps in them and my lip was starting to get stuck between the gaps. I signed up with SmileDirectClub and I didn't have to do anything but order the retainers. I got my retainers through the mail and it took them five days to get them to me. I got them really quick. I wore the retainers 22 hours a day for four months and there was no problem whatsoever with them. They were a little bit loose and somewhere between, but nothing bad. Now, the gaps on my teeth are gone and my lip's no longer getting stuck. SmileDirectClub is the way to go. Working with them requires no visit or no having to make time to go to a dentist. It's on your own time.

SmileDirectClub sent us these putty kind of things with these little trays. You put the putty on your teeth and you smash it up onto the teeth, then you hold it there for about a minute or two until it hardens. We did three sets of those so they could get the best imprints, then we mailed them back in. They changed every month or so, so they would push my son's teeth into the correct spot. After we sent in the imprint, they went through and did some sort of laser thing. Then they sent us a box with the entire treatment and each little retainer set came in its own individual bag. On the bag, it said how long to wear the aligners which was usually two or four weeks. So, when my son would finish one, he would just move on to the next bag.

The reps were friendly. They scanned my teeth with a digital scanner. I'm now in the retainer part of the process and I definitely recommend SmileDirectClub.

SmileDirectClub does it right where they get you on a subscription and send you a new set every six months or at least ask you if you want them. I've gotten my first three retainers. They reach out to me when it's time to order another retainer. When I lost a set, I did the chatbot thing expecting them to send me another one. It asked all these questions. Based on where I was, they told me to move on to the next one. That was easy and helpful. I did the nighttime plan and I was supposed to wear them for 10 hours a night but didn't. Looking back, I wish I would have worn each aligner set for longer. I'm still wearing the last set and I can get the retainers on, but it's tight. Hopefully, it'll do what I want because there are still little shifts throughout the day.

As I was getting close to the end of the program, I started getting emails about ordering my retainer. As I was looking through the menu and questions, it said what if I was not happy with my results. I clicked on that because there was an issue with my bottom teeth. I filled out that questionnaire. It said, "Congratulations, you've been approved for touch-up aligners," but I didn't hear anything from anybody for SmileDirectClub for a long time.

Unfortunately there is nothing good to say about SmileDirectClub customer service. It's absurd. I was supposed to be with this company 6 months...it's been 3 years and now that it's finally time to order retainers I'm having troubles ALL OVER AGAIN! Save yourself the misery and go with another company for your Smile needs.

My teeth were crooked and overlapping. So, I needed spacing and that was what SmileDirectClub supplied. The whole process and all the people I worked with were very good. I was very happy with them.

I've always had a gap and I've always wanted to close it but I'm too old to walk around with metal in my mouth. I did SmileDirectClub as it just seemed more logical to have a little plastic in my mouth and you can't really tell why my mouth has been closed. The top portion of my teeth was not really too crooked. I liked the price and the affordability as well. I saved up and got a price of what it would cost for paying the cash-out.

Getting fitted was very easy. I just had to make it down to them. But everything else was online and it was really efficient. I wore mine for four months and my teeth are back the way they were when I had my braces removed as a teenager. I was very pleased. The only thing is when I got to the end of the program, they said I need to purchase retainers every six months. That's not practical. They didn't tell me that when I signed up and retainers are $300. If I had known that, I probably would not have signed up for it. The other company turned out to be a lot more expensive upfront but when you look at it, SmileDirectClub asking you to purchase retainers works out to be about the same as the that other company. Other than that, I had a positive experience.

Do not use this company. They are useless and have the most clueless support I've ever encountered. I completed treatment weeks ago, ordered my retainers online, received an email saying "thanks for the order, you'll get a separate confirmation email soon" - the confirmation email never came. Since then I've talked to multiple agents over the phone, chat, email, all of them say the same thing - that someone will get back to me but no one ever does. I've forwarded the email and screenshots from my bank showing the charges and still no one is able to help me. Avoid this company and their useless, non-existent support, like the PLAGUE. I completely regret ever giving them a single dollar.

I love SmileDirectClub. I recommend the process. It’s quick, efficient and relatively inexpensive, especially in comparison to braces. Upon putting in the new bi-weekly ones, they’re initially snug. I could feel some movement in the teeth, which was expected. I’m a previous braces wearer, so I knew what to expect. I love the results. It feels different when I'm chewing. They seem to come together more. My granddaughter always says that my teeth are straight.

It's easy and straightforward. They send you everything initially up front. And as long as you pay attention and follow the directions, it's worth it. The treatment plan was for six months. I changed them when I got the notifications. I sent the pictures in when the app prompted me to. After treatment was complete, I wore the retainers during the day for the three weeks. Now my treatment is complete I wear them only at night. SmileDirectClub had me take a picture of my top, the bottom, and from the front to be reviewed by their orthodontist that was supposed to oversee my care. I received feedback after the first time. But I did not receive feedback after the second time. I was left if they it. I just assumed all was well because I didn't hear anything.

My daughter used SmileDirect, and then I joined and had my teeth fixed. I'm 62, and my front two teeth were tipping in and all my teeth were shifting a little bit and I wanted to correct it. My smile is a lot better now. They did reach out to me and I have to respond again. My two front teeth are still tipping in slightly and they were willing to consider providing another retainer for me. But I'm 90% satisfied. I communicated with the reps mostly through email and they were always positive and polite. It was an easy process. They're invisaligners and it's not obvious what you're doing. I like that piece of it too rather than having metal wrapped around my mouth. The whole thing was very smooth. It was a good experience. They were willing to answer questions. SmileDirect is cost-effective. It's an easy service to work with.

My son's front teeth weren't aligned right. So he was not confident smiling. We did the home kit and it didn't turn out great. So we ended up going into the site down in Honolulu and the lady there was fantastic. She was really helpful and quick. Everything worked really good and my son is super committed. He wore the aligners when he was supposed to. So it's all been great.

I went to SmileDirect's pop-up location and they did an X-ray on my mouth with the wand and it was done fairly quick. It was pretty simple. I did the nighttime one, so it was so simple. I loved that I had the option to only wear them at night. They were very comfortable and it was a very easy process. But I had a few issues with me not liking the end result, which wasn't a big deal. There's one little tooth that hadn't maneuvered all the way. But SmileDirect was very accommodating to help me. My teeth are perfectly where they should be. I would recommend it.

I liked SmileDirect's price and the easiness of doing it. Everything was done through mail, and I didn't have to send anything back. They all worked perfectly. My experience was wonderful. It took a little less than four months, and you could see the difference. I've got the before and after pictures. I did call them one time and said, “I don't know if it's working as fast as it should be.” I was just impatient but they took a look at me, virtually, on the phone and they said, “You're right where you should be,” and reassured me that everything was going okay. It was going okay.

I've completed the process with SmileDirect. Everything went smooth. It was fair cost compared to other similar products and it seemed pretty seamless to me with the process. I'm satisfied with the results. I'm not a huge fan of the aftercare, the retainers, because of the longevity of them and the material they're made out of. They get really nasty and gross and they're supposed to last for six months. Other than that, the more traditional route of permanent retainers is probably a better route.

My experience was absolutely fantastic. I went to a location and the rep explained SmileDirect to me. He showed me his progress which was pretty good. I gave it a try and I was really happy that everything was in one box and was clearly labeled. I was happy that it was a four-month process. When I started, it was a little tough getting used to brushing my teeth after eating so often. I purchased a little travel toothbrush and toothpaste and kept it in my purse.

After a failed series of treatments with a different company, I gave SmileDirectClub a chance. They have an office near me and I went in. They did a 3D scan of my mouth and I really liked that better than the impressions which could be a little off when you take them off. The 3D scan was quick and easy. Everyone was nice, polite, and clean. It took about three to four weeks from my initial appointment to getting my retainers in the mail and I had to wear them 22 hours a day, which I did. It was a bit of a hassle keeping them clean, but I got little dissolvent tabs and that worked.

SmileDirectClub was good. I just had to go online and they sent my impressions very quickly. I did my impressions and they said my aligners would be in quickly. And they were there within three weeks. Everything was easy to read and do. I'd get a text every week saying I have one week left for these aligners. And then on Sundays, I'd get another text saying it’s time to change my aligners, let's say, to aligner number two. But I'm not 100% pleased although the end result is good. I could have gone back and said maybe I need another month with my aligners. I wear my retainers every night and it helps.

I liked SmileDirectClub's price. They did a great job when I signed up with them. I did it online and talked to them over the phone. My teeth needed to be straightened very badly. They're straight now. They're aligned the way I want them, and I'm very happy. The process worked very well and it was short. I would recommend SmileDirectClub.

I had a lot of crooked teeth and I wanted to straighten that out and look nicer. I got the molding kit from SmileDirect quickly. It was also easy with the instructions they gave. But I ended up having to go back in person to a SmileDirect shop to get some things corrected in my smile. I had to get the 3D scan and a new set of aligners.

I'm almost due for the last treatment to buy the retainers for my teeth. But I'm still needing to use it again because I'll have to take pictures so I can see them again. So, that way, I can continue getting another one. But my smile is improving. The lower part is getting there. The reps were friendly and very cheerful. They were very nice and respectful when you call, and when they tell you goodbye, they wish you a good day. I was kinda skeptical about SmileDirect, but it really proved me wrong.

I had a space on one side and as I got older, I had to get a root canal and I had a bigger one on the other side. I wanted those fixed, so I decided to go with SmileDirectClub. And I'm glad I did. I went to one of the facilities and the lady who helped me out was really sweet. She had been a SmileDirectClub user and her smile was beautiful. She did the little impressions with the wand and showed me what was going on, and it was pretty quick and easy. Wearing the retainers was easy as well. I would wake up, take them out and brush my teeth, put them back in, take them out to eat, then brush my teeth, floss, and put them back in again. I'm happy with the results and I will recommend them to anyone who wants an easy fix to a problem.

My mom did SmileDirectClub and I've seen the results that she was getting. That made me wanna get the service myself. There were a lot of spaces between my teeth so I wanted to close those gaps. When you first change out the impressions, they're pretty tight. But after a few days, they're comfortable. I did them for 22 hours a day and I only took them out when I ate. I probably was eating only once a day at the time. It was amazing how fast they work. I was able to close in the gaps. In terms of aftercare, I've been wearing my retainers not as much as I should. But there haven't been any adjustments. I would definitely recommend SmileDirectClub and tell others how fast the results were and the process of everything and how it goes.

My wife had crooked teeth all of her life and she wanted to straighten her smile. It took a while for her retainers to show up and then the first shipment didn't show up at all. So, when they sent up the second one, it was within four days that we received it. But overall, SmileDirectClub is more affordable than braces and it's much easier to maintain versus braces. The fact that you're able to take them out to brush your teeth all the time is much better than it was with braces. So I would recommend it to anyone. My wife loves her smile now. It's much better, and so much straighter. It turned out the way she wanted it to.

SmileDirectClub shipped everything to me, so I didn't have to go in for multiple visits for the orthodontist. I had crowding on my upper and lower teeth, so I wanted to correct that and since working with them, I love the result. SmileDirectClub is great, affordable, and convenient.

I liked the way SmileDirect was set up better with the app and everything. I did their at-home kit. When I got the actual molding kit, that only took about a week or two to come in. The aligners took roughly a month. They were saying that they were still being made. The process was really simple. The steps were laid out and it was really easy. Anytime I've ever had a problem, SmileDirect responded fairly quickly. I started in September and I finished last month. I have one or two crooked teeth and a little bit of spacing. I wanted to get that fixed. It's good now. My smile could be a little better, but I'm pretty confident in it. The only thing is I have to do the retainers and I have a problem remembering to put them in at night.

Right in the center of my mouth, I had two crooked teeth on top and two crooked teeth on the bottom that I wanted to be straightened out. I really liked the night-only option of Smile Direct. I went to the clinic. It went very well. I had a long wait to get in. But once they took me in, they were all very pleasant and nice. I'm on the retainers now. But I reached out to customer service because there is still a space between two of my front teeth that I was hoping would be fixed but it isn't fixed. They asked me to send pictures. I did. But then I never heard from anybody ever again. But I’m very happy with the service. It fixed what I wanted to have fixed, but it created this new issue that I haven't had before.

SmileDirectClub's reps were very helpful and we had an easy two-way communication. Any time I had a question, they would get back to me. They made the instructions and directions very user-friendly and they made the process stress-free. They were with me the entire way, so I felt very supported by them. I'm very happy with the results and I've already recommended them to a few people.

Getting sized was easy. It was a quick and neat. That was the perfect method. SmileDirectClub had a format of how they would get it done, which brought a level of comfort to me, and I was excited after putting the first aligner in, I was impressed with how my aligner molded to the shape of my teeth, and how, going from week to week. It felt tight in the beginning. After an hour, it felt like the last aligner. I wore them majority of the day. I would take them out to eat and drink. But I would put them right back in, and it was easy with the maintenance. SmileDirectClub had the time frames of when your teeth would be adjusted to the next aligner. It was crazy how you could pop one out, there's a different aligner, and put the other one in, and it's almost like you pick up where the other one left off at. So, it was a cool process.

SmileDirectClub was affordable, quick, and price point was my biggest motivator. They outlined the entire process from the get go, which made it easy once I started it. And they were always openly available for any questions. And if I had any level of discomfort, reached out, and all my concerns were addressed immediately. I get compliments on my new smile all the time. I highly recommend SmileDirectClub to anybody.

I wanted my lower teeth to be straight. They are now what I hoped they would become.

I'm very happy with SmileDirect. Everything seems to be working well. I did my impression in a trailer and they did a 3D scan. It was quick and I got my kit in a couple of weeks. But when I got my retainer, there was a sharp edge on my bottom right molar. So, I used a little hand grinder to grind a 16th of an inch to get the edge around it. Other than that, I've won my night retainers for the last two years and every six months, I change them. It's a very good process and I'm very happy with my new smile. They did a good job and the people I dealt with were very supportive and nice.

I like the affordability and the ease of the process, not having to make appointments and being able to do it on your own schedule with the support of the online app and portal. The instructions were very simple to follow and there was thorough follow up to make sure I didn't have any questions or any problems with the fitting. So far, I'm liking my smile. SmileDirectClub is striving for perfection and working with me to move around one more tooth for me. I appreciate the patience and I like the support that they're giving me. They're very quick to answer any questions and the support through the online app is very quick.

SmileDirectClub is a cheaper option and suited my needs. When I went to the office and had them do the scan, they were super friendly and gave me lots of free samples. I wanted to have healthier teeth and improve my smile, and so far, I've been very pleased with everything. I finished in November and I appreciate how smooth and easy it went. I would highly recommend them.

I had braces before and lost my retainers. My teeth spaced back out a little, but now, they look better than after I had my braces removed. SmileDirectClub works and it's worth the money. I got great results, and the price is really good compared to the other places.

I've always had a great smile, but my teeth started getting wonky. I contacted SmileDirect online and set up my appointment in Greenville. The two people we talked to were incredible, professional, and knowledgeable. We asked every question we could ask, and they had an answer for us. They were taking pictures. After we did get all our questions answered, they took me back and did regular pictures of me smiling.

SmileDirectClub was a lot more affordable. I just went to the first consultation being curious and when I saw that everything was done very professionally, I was very confirmed on the decision that I made. Professionals were good. They were very knowledgeable about they were talking. They were fast. Everything worked really well. There were some little issues that I would have liked to have it fixed, and it took me forever to get back into it. When I called them back, I was very surprised that they didn't charge me to do the retouching, even though it was almost a year that I have finished the treatment. I started in Michigan, and I finished in California. Both places that I went to, they scan everything. The dentist heard the things that I was mentioning that it was bothering me, and they fixed it all. So, I'm pretty happy with the results.

My bottom teeth were really jammed so tightly together that I couldn't fit floss between. I mentioned it to my dentist and he said I had two options. One was traditional braces and two was Invisalign. He said he didn't use them, but there was another company called SmileDirect that did. And if I wanted, he'd take impressions, send it to them, and I could do what I wanted. So we did that and the price point was reasonable. I got into the four-month treatment plan which I finished and now, I'm in the maintenance plan so that the teeth don't revert back to where they were.

The treatment with SmileDirectClub went well. Things were good but I was never connected to a doctor like a dentist, which they said if I want to, I can be connected. On the other hand, initially, whenever I try to call them, I always used to get response within minutes. But later, it was like my calls were not responded. I'm waiting and waiting. So, I was a little bit disappointed with that. Other than that, I have 12 aligners. It was for a six-month treatment initially. Then, I found that one of my tooth was not straight. So, they did extend my treatment. They didn't charge me extra. It was extended for four months, but then it didn't help me at all. It's the same thing. So, that was a little bit disappointing.

My daughter's bottom teeth were crooked. We received the impressions kit within a week. The putty was weird because you had to fold it over every tooth. But it was quite easy. My daughter is completely done with the program. She just got her retainer two weeks ago. She loves her smile. It works very well. The only thing I had a concern with was the retainer because you have to buy that separately, and they make you purchase it every six months. So it's really gonna be expensive. It's very easy to get ahold of someone in SmileDirect. You just call them and there's no stand by or holding.

SmileDirectClub had reasonable prices in my price range to be able to get the retainers. I went with them for my daughter. We were able to understand everything. They did it step-by-step of what you need to do, how long to wear each one, and how to clean them. My experience has been great. It's easy to be able to order from there and do all the stuff that they need in order to get the retainers for you. It was nice and simple. My daughter's teeth are looking fantastic. She is a lot more confident now. She just does the eight hours at night now. She's very happy.

I made the appointment downtown to get the molds made there at SmileDirectClub. They were very nice. It was very clean. I was able to find it easily. They did all the measurements. And they mailed me the adjusters. They came in a box after a couple of weeks. Everything else was done directly through the mail. The only thing is, they had to extend it a couple of weeks longer. The front, two lower teeth were not correctly straight. I was on my last adjusters. They were a bit off. I noticed that and called. I had to go in and get readjusted. I took that all in stride. Because with my age being in my seventies, I thought things would take longer anyway. But I'm pleased because I was able to achieve my teeth being aligned at a third of the price of Invisalign. And it was $1000 less than the other choice that my dentist gave me. Being retired, I wanted to do something cost efficiently.

My bite was affecting my gum recession and I wanted to improve the appearance of some of my teeth. The results are not perfect but I'm happy with where we are. There's still a couple of teeth that are overlapping, but even my dentist says that it would be hard to get them. I have done a second round of treatment to help with some of the teeth that didn't get resolved the first time. And SmileDirectClub has been good about getting that done as we needed to. They did a touch-up, which was included with the initial price that I paid. Early on, it took longer to get through to people at SmileDirect but over time, they have gotten much better about that. It's been a great experience. It’s very affordable and they’re easy to work with. The one drawback would be if you have major concerns and aren't seeing a dentist in person, it might be trickier.

The directions in the impressions kit from SmileDirectClub were clear and I had no problems with it. The hard part was taking pictures of your mouth. I had a gap and I wanted to close it for some reason and it’s better. It’s good and clean. I like it. I do the retainer at night now and I could see how my teeth shift during the day. There's some resistance when I put it in at night and when I wake up in the morning, it's back to normal. I called one day because I was on my last tray and I didn't see that my gap was closing as much as I wanted it to. The person I was talking to turned out to be a dentist and she asked me to take pictures of my mouth. And on the spot, took pictures of my mouth with the retainers in and with them out. And during the same phone call, she said everything was going good and it was gonna be another two weeks before everything settles in. And it was true. So, I was impressed with that.

I wanted to fix my two front teeth through SmileDirectClub. They're a good company but I had to discontinue because my tooth cracked.

I set up an appointment with SmileDirectClub then I went to one of their locations and they scanned my teeth. They were very nice and I had a good experience. A couple of days later they said I was approved and they sent out the kit. Everything was really easy. They would check in with me and they were really good. Wearing the retainer was really easy. There are days I didn't wear it all the time, and that made it hard because it would be a little tight. But anytime I did it as following the directions, it was really smooth and easy. It was just very laid out nicely so you can't mess it up. I wore the retainer for 20 hours a day and this was for four months. It was very comfortable. I was allowed to take them off during eating.

One of my friends was doing SmileDirectClub and when I saw her and the results that she was getting, I wanted to try it out too. I had braces, which worked great, but when I got to college, I didn't want to wear retainers. My teeth went back a little bit back to their old form. I wanted to straighten my smile back up and have more confidence in my smile.

Setting up the appointment was a smooth process for my initial 3D scan, because that's how I chose to go about it. Overall, the customer service has been great. I had to extend out my aligners to continue out treatment because my teeth weren't where I wanted them to be at the end and everyone involved in the process has been very responsive or helpful, and pointed me in a good direction every time. The overall process was good. I like that it was at home and I didn't have to go in. The check-ins at home for the 90-day check-ins were easy to do.

Smile Direct is simple to use. It's not like you have to go to the dentist every two months. The process was also quick. My smile is way better now.

My experience with SmileDirectClub was very easy and the aligners were reasonably priced and well packaged. I didn't have to figure out what was going on and what to do. The instructions were all very clear. Also, they had a number of things that you could buy that would help with the experience. The website was mostly easy to use. The only time I ran into problems was if I had to chat with someone about a specific issue, sometimes it took a while to get to a person that wasn't just a machine. But once I get to a person, they take care of issues pretty quickly.

When my kids were going to the orthodontist, they had to go all the time. With SmireDirectClub, I like the convenience of being able to do it at home. I like that I didn't have to go in but I ended up going in and having it done because SmileDirectClub opened up a place close by. I went to their shop, and they didn't do a big hard sell like I was expecting.

I wanted to correct the shifting from not wearing my retainer. I went with SmileDirectClub and I corrected the shifting. I didn't have any overcorrection. My teeth are straight. I'm happy with my results through SmileDirectClub. They were at a good price too. When I had to talk to customer service, they were helpful. The first set of retainers wasn't right. I had sent them back. I have a permanent retainer on the bottom, and when they did the scan, for some reason, their scan deleted out my permanent retainer. I talked to them, and they redid everything. I wound up getting my upper teeth after that because I didn't want to try and shift anything with the permanent retainer on the bottom.

I like the impression kit for my daughter. It was easy to do. She has retainers now. There's good result. She likes it.

My smile and my bottom teeth were crooked. But I'm now very happy with my smile. One of my teeth is not where I want it to be. But I realize it's not something that can change. Smile Direct is good if you're comfortable doing it on your own. But if you need a medical professional with you, then I wouldn't encourage it because it's kind of nerve-racking just to sit there and figure it out.

When I was doing my impression kit, it was good that they had examples of what the good and bad ones looked like. So, the first time I did it, it might not have been as good as after I had to do it a few times. If there was an office close by, I would have chosen to go there because I would have been more comfortable. But that ended up fine. Each person who answered the phone when I called was very professional and extremely helpful. I was very impressed with the people they have to follow up. I like my smile a lot better.

I had other options to go in and get actual surgery done. That would be expensive. But the friends that I talked to were also, “It's about this much money. Maybe $2,000.” I was, “Oh! It's way better than the other surgery idea.” So, I compared the prices eventually on my own, and that was when I went, “SmileDirectClub is the better choice.” When I got the first set of aligners, I got my credit set up so everything was paid off easily. It was smooth. It was painful in the beginning, but I got used to it. I don't have completely straight teeth yet, but because of the policy of being able to keep redoing my aligners until I'm satisfied, it’s working out.

My teeth were crossed in the front and I had an overbite. It was painful in the first few hours where they put in a new set for me. But I would usually put them in at six o'clock at night. So by the time I went to bed, I didn't have any discomfort. I finished with SmileDirect in February and there is a significant difference. I'm very happy.

I went in and saw a doctor and they did a scan. I sat there and had my mouth open for under two minutes. It was pretty cool. I got the kit in two weeks' time. When I had an issue, they emailed me back right away. It seemed to be fine, so we're all good. I'm already done with the process and my smile looks great. Overall, SmileDirect's price is better than most other competitors, the customer service is great and it works.

The kit from SmileDirectClub was great and very easy to use. I went in and did a digital read out to make the impressions. They put a camera in my mouth and took it out, and it was done. I was 1,000% happy with the process and the results.

I had a few complications about my first kit from SmileDirectClub. They were a bit tight and uncomfortable at first. But once I kept on using it, it was all good. I signed up with them to fix my crooked smile and they said it would take six to eight months. It did and now, I'm very excited about my smile.

Invisalign was $6,000 and that's insanely ridiculous. SmileDirect is about one third of that price. I did read about the various companies that offer direct to consumer braces or aligners that are not Invisalign, and SmileDirect got really good ratings in many categories. I had a lot of temporomandibular joint syndrome. It's pain in the jaws. I got scanned and SmileDirect said they can fix it. So I went into treatment at night only for eight months. When the treatment was finished, they were not correct. I sent them pictures and they said, "Yeah. This isn't right." So they sent me four more months of aligners. I just finished them in March. So I'm now in my retainers. My jaw has not popped out once since I put these aligners in that's over a year now. The TMJ is gone. My teeth are beautiful. They are perfectly aligned. My smile is beautiful.

I want to preface by saying that the customer service is excellent and people on the phone ad in the studios are very kind and helpful, but it still doesn't make up for the fact that the process never worked for me, even after being very strict following directions and keeping aligners on for most of the day. I started my process in 2017 and I was so excited and believed the reviews that I did pay in full instead of opting for the monthly option, big mistake. I had to interrupt the process because I had teeth issues and since they don't give refunds they agreed to start me again when I was ready. And I did, I was excited again.

It was a pretty easy and smooth process to receive the kit, do my daughter's impression, and send it back. Then, we received communication that they received it and that her aligners were coming. Also, the cost was cheaper than when we did Invisalign with one of our other daughters through our orthodontist. It's also a lot smoother process because she didn't have to go in for visits. She had one issue with one of the aligners hurting but all she had to do was file and cut it down and then she was fine. I have told people that my daughter had good outcomes with it and we really liked it.

My experience was very nice when I signed up with SmileDirectClub. They took my measurements and they work pretty fast when I email them with issues. One time, the thing that aligns the teeth broke and they replaced it for me. The process was a little painful in the beginning, but then it was very nice. My bottom teeth were a little crooked and I can see the results. The only thing that is negative is that I have to wear the aligners pretty much for the rest of my life and the price should be less because the price for the process was already very high. But other than that, it’s a good process.

I was trying to improve the overall spacing of teeth and I'm on my third touch-up with SmileDirect. My teeth have shifted quite a bit, but the final product has not been to my liking. Before I started this final touch-up, I still had a gap on either side of one of my front teeth. Also, originally, it was quoted that the treatment would be about five months, with free touch-ups should it not be to my liking, and it's taking a lot longer than I had expected it. Had I just gone with braces, it might have gotten the job done in a better time even though it would have been more expensive. I would have been able to see a doctor and there would have been more check-ins. My biggest critique is no one really checks in with me until the treatment is complete and then I have the option to say whether or not it is to my satisfaction. But they seem to be tracking in the right direction. I still have another tray and about three weeks left of this treatment in order to see if they move completely to something I'm satisfied with. I just have to trust that it's working.

I'm finished with the process right now. I'm just on my retainer every night. It was effective. The cost is pretty good. I'm very satisfied with my new smile. I like it.

We had a consultation done at an orthodontist. My son had minor issues, and mostly spacing. It was gonna take over a year and a half, which was the same amount of time my daughter had when she had the major issues. The cost was gonna be almost two and a half times more than SmileDirect. So, the cost was definitely better. The time was better because he only spent five months in aligners. We also liked the idea of him being able to remove them during sports.

I was very excited about the option of Smile Direct Club to straighten my teeth. The first time, the aligners didn't straighten out all the teeth. It was very difficult getting customer service but once I got it, I was issued more aligners and another 4 months. Now the new aligners have caused all my front teeth to crowd together and I can't seem to get customer service to help me. They can market to new customers like nobody's business but their customer support, once you are a customer is HORRIBLE! By the way, it is not less expensive. I had priced out regular braces and it was practically exactly the same price.

The first thing on my mind, when I got the kit from SmileDirect, was how painful this was going to be. But, it really wasn't too bad. Took about a day to get used to the different aligners. Then, after the day, it went pretty smoothly. My two front teeth were always crooked and they did an incredible adjustment. Now, I don't have a problem smiling at pictures anymore. I also got an email from them today to notify me that, "It's time for you to update your retainers." I never really have to worry. They send out the product, I get it in a timely fashion, and they're always on top of things. I appreciate that type of business. My son also did SmileDirect and he used to have a gap in-between his teeth that made him look like he was a jukebox. He can fit four quarters in between his teeth. Now, he doesn't have any gaps.

My teeth were off to a point that they would slip when I would bite. I went to SmileDirect thinking that they could get it working. They said, originally, it was supposed to be five months, but it turned into two years. They sent the first set of retainers after I finished. It took seven months and the first set of retainers was way off. They didn't even fit in my mouth. I just kept wearing the old retainer for both years and then they did another five months of aligners. But I went to the dentist and the dentist suggested I go to an orthodontist because my teeth were off. She told me that there are only four teeth that are chewing and the other teeth don't touch. I've been having trouble with a crown and fillings having to be replaced because the tooth pressure is off.

My top teeth were moving out and the back teeth were far back that I couldn't even floss. I wanted to correct that. I went to a 3D clinic and the rep was excellent. He was so nice and good. I finished the aligners. I'm using the retainer now. I just went to the dentist and he said, "Your teeth are perfect." But it seemed like my top teeth are moving out and I would bite my gum again. I told SmileDirect that I didn't know what I should do and they told me to wear the retainer longer. So I started wearing them longer than just at night and that solved the problem.

The process at SmileDirectClub was fine up until the end. I'm at the last step where I'm just waiting on my retainer that's supposed to be what I can keep wearing. I inquired about it and I got something saying, "Sorry, there are delays." But it's been four months. So, I'm wearing the last two sets of aligners and because I kept wearing them all the time, both have cracked. I'm frustrated at this point because I want my retainer.

I had one tooth in the front that was pushed back on my lower smile and it always bothered me. I took advantage and got it done at Smile Direct. I had a fairly decent experience. However, it took double the amount of time it quoted because, when one of my mouthguards broke, I was not impressed that it took almost six weeks to get me a new one. My teeth shifted all the way back. For how quickly I got started in the first place, I was surprised how fixing something took so long that my teeth completely shifted. They didn't charge me for it, but I just finished wearing them every day. I was supposed to be done in October and I just finished end of February 'cause I had to essentially start all over again.

I went through the whole treatment at SmileDirect. I accomplished partially my goal. I informed them that I still had a little diversion in my front teeth, but they said they couldn't really help me further on. I was bummed about it because I really wanted to get rid of the gap. The doctor didn't really recommend getting more done and it was healthy the way that they looked. I also feel really better because at least they're all straightened. They're fair enough.

I was pleased with the service in the beginning. In the end my teeth still have an over shadowing. It is not right to pay for services that were not rendered for my 100% satisfaction. I am not happy with the outcome!

I honestly don't know how SmileDirect has such good reviews. It seems like it would be a great thing up front, especially considering the cost, but honestly it has been a nightmare. I am waiting on my third touch-up because my bottom teeth have moved in front of my upper teeth due to the aligners that were sent by Smile Direct. I have actually chipped my upper tooth from my bottom teeth hitting the upper and not being able to close my mouth all the way, had to have it repaired by my dentist. It has been a terrible experience waiting for the touch-up. And this is my third touch-up! I noticed on the second touch-up that the aligners were not moving my teeth correctly, but every time I called Smile Direct they just stated to finish the aligners out and trust the "process" and all the time I know their "process" is not working. Smile Direct will NOT listen to me as a customer.

SmileDirectClub took care of everything my daughter needed. She is done and her teeth look better. It was a great experience. Very inexpensive and it helped her. 10 out of 10 would use them again.

SmileDirectClub's reps were very professional. I liked that they would send all of the Invisaligns at once, label them, and give notifications. I got text notifications and they also have an app which let me reschedule if I got off track. So it was a very smooth process. I'm done with the thing and I'm just on the retainer. The results are not perfect, but better than where I was at. If others have a little bit of crowding in their mouth or a little bit of straightening that they're wanting to do, I would recommend them to do SmileDirect.

I had a gap between my two front teeth and I wanted that to be closed in and that was my main thing. I could get a nicer smile. I love it. SmileDirect sent me new aligners but they did not fit. I had to call them and they said, "No problem. What you can do is keep the old ones that I had just taken out and take a picture." There were three different picture poses that I needed to send and send it to them. Within two weeks, I got in a new set and they fit perfectly. Make the investment in it. Customer service is very good and I've been very pleased.

I wear them 22 hours out of the day and it's not difficult to keep up with at all. I just take them out when I eat. Every once in a while, when I get a new aligner, it pushes out in a different area and will rub my lip or my gum but I can usually make adjustments to it and it fixes the problem. I got four or five months left but so far, my teeth straightening out.

I had braces in the past when I was younger and then I stopped wearing my retainers, so my teeth shifted, but they weren't terribly shifted. I did some research and I saw good results in SmileDirectClub, so I figured I'd be a good candidate. I signed up online, they sent me out the kit to do my impressions, sent it back in and received all the retainers. I had my app that I would help track everything. I stayed on track for the full treatment, so I got my results within the five months, as promised.

I went to their store and the process was really quick. The lady was super nice and she explained everything. Then, I got my kit and the directions were super easy. Also, I appreciated all the emails and reminders. I could not be happier with the results and I would recommend you SmallDirectClub.

SmileDirectClub was the cheapest. I made an appointment with them, they scanned my teeth, and I waited for the liners to come in. That was to fix my bottom row. The results are good. It fixed the bottom row. I just did it again for them to fix more of the overbite. Try out SmileDirectClub.

I drove to one of SmileDirect's facilities to have them do the scan and I was very impressed with that. They have great people down there who were very friendly. They helped me out and answered my questions. Then I purchased everything and when I had to send in pictures, that went smoothly. The retainers did exactly what I needed it to do and I would tell others to give SmileDirect a shot.

From the start of getting my mold to the reminders that I get now, everything has been really great with SmileDirectClub. For a little bit of the middle part, I didn't know if I was seeing anything anymore. Then, on my last aligner, I started to see even more changes a few days into it. Working with them was worth it despite the negatives of where there's a little bit of the discomfort for a couple of days. But once you start getting into your later aligners, that pain is just minimal.

It was a very clean process with SmileDirectClub. Everybody's been so helpful. I've only had one problem, but it got resolved very quickly. It was very easy to get ahold of somebody. I've got five more left to go through, but it's all been a very smooth transition. I love the result. It's everything I expected.

The process with SmileDirectClub was way more straightforward than I expected. At first, it seemed sketchy to me. I didn't want to do the mold and send it in, so I went into an office out in Nassau County and they were so helpful and explained everything. They made it so simple. I got home and everything was in the box. I couldn't possibly mess it up. It was inconvenient at first adjusting to having to take them out to eat, making sure I was keeping them clean. It took a couple of weeks to adjust to it. Once I got used to it, I didn't mind it because it was such a quick process knowing six months out, I'm instantly seeing my teeth get so much better. I had braces previously so comparative experience is unreal. My mom doesn't believe this is real. Half of her nursing friends now are all doing it.

Everything went good with SmileDirectClub except that at the end, I ordered my retainers and they haven't sent them. It's been since November. I'm still wearing the last retainer and it's getting queued up. I keep calling and using this little text app, and it just says we’re in process. Other than that, the process was simple and the results have been pretty good. My teeth are not totally perfect and I don't think it's as good as if I went the traditional route where you're going into a dentist's office all the time. But you get what you pay for and it was much less expensive than that. I'm happy and I got what I wanted.

I used SmileDirectClub for my daughter. The fitting was good. It gave a little discomfort, but it is to be expected. It gave her the results that she wanted. We got a 10-month plan. The whole process was great. I was able to reach someone anytime I needed them. SmileDirect was great. When I'm ready, I might use it too.

I was debating doing SmileDirectClub for about a year. I liked the idea of being able to do my own mold and sending them in instead of having to go to an office. I got the kit and I had no issues. I've had whitening trays done before so I knew how the whole molding thing went. Definitely pay attention to instructions. It is very easy to double-bite them. It's just quickly a one time bite.

I've been very happy with SmileDirectClub. They are a lot less expensive than Invisalign, which I initially looked at, and the teeth weren't that noticeable, except to me. At first, the process was a little touchy because I couldn't reach anybody on the phone. I wanted to put the charge on CareCredit and I couldn't get any clarifications. I did the stretcher and sent the pictures up, but I almost canceled. Finally, somebody called me back and we clarified it and put it on CareCredit.

SmileDirectClub is cheaper compared to other companies and the payment plan option is great for somebody who doesn't have two grand to throw at some teeth they want work done. On the first package with the molds, I liked that they had a discount option. I paid $15 for them to send me the molds. Then I got a gift card from them. My insurance didn't cover it, so they ended up giving me $100 discount for the insurance not covering it.

SmileDirect was $3,000 cheaper than the orthodontics that we're gonna do with my teeth. The first time I put them in, they hurt ‘cause they're shifting my teeth. But after that, it was okay. However, the front of the teeth was straight, but I didn't have a bite. I was upset. I already paid and the treatment was over. But I went to a dentist two years later. The dentist told me she worked at SmileDirect. She said, “It’s a lifetime type of guarantee thing. If they didn't fix the teeth right, also, the session was over, you still have to go back and they will fix it.” So, they're fixing it now. I've been in treatment, still. They've been correcting it.

I like the price of SmileDirect. It's also a much easier process, not having to go in for appointments every week. I prefer it over having to go see a doctor multiple times throughout the whole thing. Plus it was only four months. I have a night retainer that I wear. I’m very responsible when it comes to those things, so I didn't have a problem remembering to switch them. It was easy for me to keep track of it and use the app to keep track of it.

I did the 3d option at SmileDirect and they were affordable. It went quicker than I expected. They did the 3D, and then they talked to me, and I was out. They told me it was gonna take a while, about three weeks, but they came within a week. When I tried it out, my mouth was a little sore. But I used to wear braces when I was young and it wasn't bad like when I was young. I finished the process and I'm at retainers where I just wear them at night. Using these aligners was definitely better than regular braces. My teeth are the straightest I've ever seen them.

I went to SmileDirectClub's office in San Diego where they were super helpful and nice. We did the impression kit and they gave me a few brightening kits on the house. They sent my impressions kit to a doctor, then I got my actual retainer progressing in the purple box in the mail in about four weeks. I followed it routinely and using the retainers was a little painful but not too bad. I've had braces in the past, so I knew what to expect with the pain. They also provided a very small file and up until halfway through the process of fixing my smile, my girlfriend and another sailor gave me the education of what that was for. It was to file down the sharp edges of the retainers and the waxes to also put on retainers to make it not cut your teeth up, which it was doing at the time.

I wanted to straighten my teeth and my dentist said he thought I would be a candidate for SmileDirect. I contacted and filled out the survey to get where they would send me the mold to do the impressions of my teeth, and then they sent me the information on how much it would be. Anytime I had any questions, they replied back to me quickly. The process wasn't terrible. My mouth definitely got cut up quite a bit with them. But that's to be expected. My results in the end, I wish my teeth were a little bit straighter on the top, but it's not terrible.

I love SmileDirect. It was great. My bottom teeth are very crooked. It wasn't the most comfortable thing. But when they went inside my mouth, it was easy and pain-free. There was nothing uncomfortable about it and they walked me through the program. A couple of weeks later, I got all these retainers. I was discouraged because the first one they put in was very uncomfortable, I was not used to it. It was awful. But when I woke up, I looked at the very last retainer in the collection that they sent to me and I saw how straight my teeth would be if I followed their program. So, that gave me the encouragement to go through and do the whole thing. My husband did it at the same time I did. His teeth weren't so bad and he never had a problem. I was using the wax, I was filing, I was cutting the back off. It was a really good process.

My teeth were crooked and I wanted to straighten them out. I used SmileDirectClub based on what my dentist said. It made me feel confident it was a good one. The set up was explanatory with the information and videos they gave. And with each set of liners, it was simple to follow the guidelines there. After I finished the process, I wasn't quite satisfied so they sent me another couple of sets to tweak it. I did another tweak after that and did the final couple of adjustments. I feel happy with the results so I went ahead and left it where it was. I'm 92% satisfied with SmileDirectClub. It was definitely worth it.

Communication was on-point. They were on top of everything and answered the phone really fast. They were about making me happy with what I wanted to achieve and how to get my smile back. They were on it with all the mistakes that were made with all the aligners. The first time, there was a problem with one of the aligners broken in one of the teeth. The second time that it happened, I was overseas during summer vacation and they weren't the proper fit for my teeth. I had to come in after I came back to fix it and it took a couple of months longer. But I'm very happy with them.

I had a 3D scan and it was really fast and pleasant. The reps were nice and very professional and the room was clean. I got my box of aligners not long after and I was really excited. But when I got my box, the file wasn't there so I called customer service and they sent me out one. Wearing the aligner was a bit weird in the beginning, like something was squeezing my teeth but I was positive about everything. Then, I got the touch-up process. My bottom teeth are not in line completely but I'm kind of okay. Now, I have a retainer and I'm really confident that I can do it every day.

I wanted to fix a gap in my teeth. And one of my bottom teeth is crooked. So, SmileDirectClub is probably better than braces. I'm happy with it because my gap is closed and I'm not even done. I would recommend it.

It was a very easy process. After the imaging, my entire treatment was for four months. The gap in my teeth is closed. I currently use retainers. So, as of now, I'm fully satisfied with it.

All I had to do was call, make the appointment with SmileDirectClub, and show up. It was easy. The retainers became uncomfortable at first, but they settled in. They're doing what they're meant to do.

I wanted to close a couple of the spaces on my front teeth. I used SmileDirectClub and I'm happy with the results. Their reps were very good, too.

My dentist suggested Invisalign but I didn't want to pay $5,000. I have looked at SmileDirect and a couple of other ones. I went with Smile because it had been around the longest. I decided cause it was nearby my home to go do the 3D ‘cause I didn't want to screw up the molding. It went well. It was just as I had imagined. They signed, checked in and asked me a few questions, went into a little room. They asked me if they could record it for training purposes. I said, sure. Then they have a monitor. Then it was like a little electric toothbrush, but it was a wand connected to a cable. They gently put it all along your mouth. As they were doing that, you were watching on the screen and it was forming a 3D image of all your teeth. I paid it all upfront so it saved me $450.

To make it short & simple. The product is inferior compared to Invisalign, plus the once you buy terrible doctors on victual check ups product cracked and come unfinished they send you a nail filer to trim that says it all. If you finance them beware of if you have an issue they push you pass the 30 days to not give any refunds leave you to deal with a loan shark finance company. I have a useless product cuts my gums and now have collection on my credit. Do yourself a favor get a real dentist to evaluate and actual in person check ups and a superior product Invisalign not a 3d printer cheap aligners.

SmileDirectClub seemed the best option and with the best pricing. Wearing the retainers caused some inconvenience, but you can't go around that. I could take them off when I eat. So, it's the better option than wearing braces. I recommend it and it's a simple procedure if you wanna go about it.

SmileDirectClub worked good on me. It was an easy process and everything worked great. Wearing the retainers hurt, but I got used to it. It closed my gap and straightened my bottom teeth because they were sideways. I have a friend that's thinking about getting it. SmileDirect is a great company.

We had Invisalign and we had already done some corrective measures, but they didn't stick. So, I wasn't willing to go and spend an additional $5,000 for Invisalign. We went with SmileDirect because of the testimonies that I read online and the price. For the most part, the process was a good experience. I only had one customer service person who was completely not helpful at all. There were other good ones. So, it was fine. I paid for this as a graduation gift for my daughter and I was gonna do the same thing for my son here shortly. So, I am gonna look into doing this again because we did have a good experience and my son wants to do it. I told him, "Let me see how this works with Savannah first." Early on, I did pay for some stuff for their teeth, and then they didn't keep up with it as they got older, and so the teeth moved. So, I wasn't willing to spend too much additional money.

The process was great. I went in that day and got scanned. I did it in 30 minutes, then they sent me the aligners three weeks later. It was really easy. I had braces when I was 26, and the aligners were a lot less painful than that. The result was in line with expectations too. They straightened out my teeth, so it was good. I'd tell people SmileDirectClub is a good experience and they should do it.

I'm happy with the process and the results with Smile Direct. However, a lot of times, when you call in to do the progression, it's a whole process. Because if you don't get the dental team, they have to transfer you and you get a lot of runaround. But in all actuality, when I finally got to the dental team, the lady said, “This is all you have to do.”

I wanted to straighten up some of the sideways teeth. It wasn't a horrible situation, but I just wanted to perfect it. I liked SmileDirect. I went to a salon in the area, and they did all the testing. Then I heard from the lab within a couple of days. It was easy for me to do it myself. I was pleased with the whole process. The whole time I was wearing the retainer, it was so transparent. I had perfect teeth even prior to being done with the process because nobody could tell I was wearing it whenever I had it on. It was worth the money.

The reps were very good, and I am happy, so far, with the process and results.

I had a couple of crooked teeth that have been like that since I was a teenager and I wanted them fixed. Working with SmileDirect was pretty easy and during the four months that I needed to wear my retainers, I had them on pretty much all day, unless I was eating or drinking. There was a little pressure when I would put a new tray in but other than that, there was no feeling while I used them. The end results were pretty close to what I was looking for and it feels good because I don't have crooked teeth anymore.

I was very optimistic although after getting 5 scans and receiving 5 sets of aligners that did not fit anywhere near properly I could not continue. I could not continue to be ignored, disappointed, taken advantage of, dismissed, taking time off of work, using gas back and forth to the SDC office, countless chats, emails and calls where not one person would help me, etc. Every single time I received my aligners I would take them back to the SDC scan office to show them and ask them 'whose aligners are these', 'are these supposed to fit me'? The ladies would look at me and the aligners in absolute disbelief and scan me again and this happened again and again and again and again.

SmileDirectClub is pretty easy to access in New York City. It was an annoying process but it was worth it for the results. It helped me fix something I was self-conscious about, and that was very important to me. My front tooth gap is fixed. I tried to fix some crowding on the bottom teeth, but it was not as effective. So I had to let that go after a period of time. But all I really wanted was the front teeth, in the first place, because the bottom teeth are covered. I wore the aligners all this summer, for as exactly how long is the scheduling thing said. Now I just wear the retainer at night.

I had a tooth in particular that was set back. I had a retainer as a child and that corrected it for a while. As I got older, my tooth shifted again and I didn't feel comfortable when I saw that in person and in pictures. I had a good experience with SmileDirectClub. I reached out, at one point, and there wasn't a close place to go in my area. I didn't really feel comfortable with the mail-in impressions that they did. I was lucky that a pop-up happened in my area close by and I went to that. That was very easy and quick. They explained things really well and showed me all the 3D pictures. It was pretty straightforward which to use and how long to use them.

I had braces in the past, and I went to SmileDirect to tighten things back up. But I thought there would be more interaction with the dental professional since they made it sound like there was going to be.

I had my molars or my wisdom teeth taken out and that caused some crowding at the bottom. A tooth stuck out and I kept biting my lip. I didn't wanna do conventional braces so I gave SmileDirectClub a try and it worked out. I had the kit sent to me. The aligners were not a perfect fit but the results were pretty satisfying. My top teeth definitely looked better straight. I didn't even know they were crooked. I like my new smile a lot. It's great. If I do this again, I would go out of my way to go in and have a 3D done because that would probably give you a better overall bite.

I was happy with my treatment experience years ago, but getting a full set of replacement retainers has become impossible. They only send me retainers for my top teeth now because I had a "touchup" treatment on the top teeth? I even did a new impression kit at their request in order to get the bottom ones, but when they came in the mail, guess what? Only top retainers. Agents began refusing to chat with me, just ending the chat before even saying Hi. I spoke to someone on the phone and she wanted me to go in to an office for a 3D scan. I don't live near an office, and I already did a new impression. Asked for half my money back since I only got the top retainers but they refused. Done with SmileDirect. Just go to a real orthodontist! It might cost more but it will save you the pain.

The process with SmileDirectClub went really smoothly. From them sending us the molds, doing that ourselves, and sending it back, it was pretty quick. We felt like they were very much on top of things from the get-go. It was for my son. So, that was another thing that we were a little concerned about, but it worked out great. We even had an issue at one point with a couple of the aligners cracking and we called them. We had two batches that cracked. They replaced them within a couple of days and then ended up taking care of a whole new set that met our needs perfectly. My son's teeth are perfect. He did the whole 23 hours a day and knocked it out in three and a half months.

First of all, the majority of their employees in customer service are professional and kind individuals. However, SmileDirectClub is not a good company to be a part of. I had braces back in high school and had my teeth entirely straightened. I just needed one tooth in my bottom front to be straightened back out. (I started with SDC around 28-29 years old.) Two years later, my one tooth still isn't fixed with SmileDirectClub. I had a co-worker of mine and a friend using SmileDirectClub at the same time as me, and one of them was able to see the only orthodontist in our county through SmileDirectClub, yet SmileDirectClub kept lying to me that I was not able to see that orthodontist to truly look at the one tooth that was slightly crooked and still is. Neither one of them are done with the program yet either. It's sad.

This has been resolved.

They are just trying to get as much cash as possible as they're going down. Avoid this company. I lost my last retainer back in Jul 2022, and I went on the site to place an order, and it says the retainer will be shipped within 4-5 wks. The 5wk mark had gone and I came in to check my order status. It's automatic chat bot and automatic voice customer service kept saying they were working around the clock blah blah to ship my retainers. A couple of wks gone by and I finally got a hold of a human customer service, she told me my order's status was "pending" and she didn't know why. She apologized and placed another order for me and told me she would make a note to expedite it and it should be shipped in 2-3 wks. I thought this time was better, and waited patiently. When I came back to check, the system said my retainers was being bagged and would be shipped soon, but after three wks, the message was still the same!

My experience with SmileDirectClub was good. I didn't have any problem with the retainers. The only issue that I did have that I was disappointed is my number 13, my dog got a hold of it and chewed it. I've called and asked, and they just kept telling me, “Go to 14.” I wasn't really happy about that. Other than that, everything was good. Also, when I submitted photographs, the one didn't take so I resubmitted it. Nobody ever got back to me so I called, and a gentleman told me that I wasn't supposed to do it to the end, but I never got an email about it or a text message. So, I was a little confused about that. I could only do the top, not the bottom, and nobody really explained to me why not the bottom, what it was, and what it wasn’t. My smile was mostly up on top anyway.

I had a huge gap between my front teeth since I was a child. I was always bothered by it and every time I went to the orthodontist traditional ways, it was always so complicated and thinking about years of treatments. So, I pushed away that idea. I spoke with a friend who pay SmileDirect for his daughter and he convinced me that it was easy, simple and not that expensive. I finished my first treatment and then requested an adjustment. So, I'm currently wearing my adjustment aligner and I'll have same aligner till Christmas. I have five weeks to go. My front teeth are almost done.

The process went very well. But my whole first batch of aligners was very sharp around the edges and I had to do a lot of cutting and trimming. Also, when I'd have to call customer service, it was a very long wait. But that improved. The results are good so far and my teeth are straight. I highly recommend SmileDirectClub.

The customer service is absolutely terrible! I've been going back and forth for almost two months trying to get an aligner touch up. The aligner's left one side of my top teeth completely untouched so only half of my teeth are straight. I just keep getting give us 1-3 business days for a response and a whole 2 weeks will pass with nothing. I have to keep emailing them every week and a half just to get the same thing back. I understand that they may be busy but it shouldn't take two months and they completely stop responding.

I wore my retainers for 6 months then needed a few adjustments so they added another 3 months of retainers to my smile plan. The additional 3 months of retainers changed my smile a little but still didn't address what I wanted fixed. My teeth were 8/10 perfect. It's been over a year since I've completely my aligners and wear my aligners every night to keep them straight and I wake up with them looking how they did and by the time I go to sleep 2 teeth always move again. This has gradually been getting worse for the past 8 months. I wouldn't recommend. Spend the extra money and go with Invisalign.

One tooth was coming in front of one of my teeth and the other one was going behind on either side of my mouth. I hated to smile because when I smiled, that one tooth was going back. In pictures, it would be dark. I felt like a hillbilly and I didn't like that. Everything went well working with SmileDirect. The only problem that I had was when I finished. I had ordered my retainer and I did not wear it 22 hours a day for three weeks. So my teeth moved. I had to go back in and the reps did a thing. My teeth were going back a little bit. It wasn't terrible, but enough to where I didn't want it to go back any further. So, I'm doing that right now. Everything has been wonderful and everybody's been so nice. I like SmileDirect and I have told other people about it.

My bottom teeth have been really crooked, the front teeth, for a while. Just not enough space in the mouth. I initially did the mail-in with SmileDirect. I had three touch-ups. I ended up doing two at home and two 3D down in Charlotte. The home kit is more convenient. But the 3D is more accurate. It made great progress. The top teeth weren't really bad. My canines stuck out. The top pretty much straightened out. But the bottom never got all the way. I've got two teeth that are back. The retainers that I wear now at night can be tight. I did it for a year and a half and didn't feel like doing anymore.

I would highly suggest SmileDirectClub. I enjoy the service that they provide. I've done two courses of treatment six months each. They send out a kit that has your impressions. Then they send out the aligners. They do a free alignment so if you’re ever unhappy with it, you just request another kit, and they send out a new one and start you on a new plan. It's been great to work with them. I just chat online and that's super easy that way too.

STAY AWAY AT ALL COSTS!!! I have no idea how this "company" has so many positive reviews, I'm convinced that the majority of them must be fake. After looking online for a company or orthodontist that could help with straightening my relatively mild case of overbite and slightly unaligned teeth, I came across Smile Direct Club. I was already skeptical at first, but I liked the idea of getting custom aligners delivered to my home to fix my dental issue, and their price was very low compared to others (about half the price). It was written on the website that the initial appointment for scanning the teeth and getting more information was completely free, so I figured, why not?

The process is going well so far. But I still have a few adjustments. I'm not 100% satisfied. Setting up the appointment could be improved as it takes a lot of time sometimes. Also, I want them to give a bit more precision when it comes to the aligner.

Just terrible in the customer service department which you will need as lots of things go wrong. I finished the aligners after 6 months and my teeth were still not alighted. I was approved for a touch-up, yet it never materialized. What they don’t tell you is most people need addition aligners and they stop communicating unless you haggle them to death. I was told they were on the way which they weren’t.

I had a gap in my two front teeth as well as the bottom of my teeth. The clinic I went to was very convenient. The process worked well and I'm in my retainers now. I was very satisfied with my treatment and with all the help that I got throughout.

It was very easy to make an appointment with Smile Direct. I didn't have to wait at all. The liners were very comfortable. I've seen very noticeable improvement. I was very satisfied. Everything was excellent for me.

We are very happy with SmileDirect. We like the convenience and the price. My daughter's teeth were completely crowded. She's done in the treatment. It moved all of them. She's just wearing the retainers at night. I love her new smile.

It's been over 2 years and still trying to get a receipt to turn into FSA for reimbursement. Get told every time it will be emailed to me within a week. Why does it take over a week to provide a receipt. And every time I call, I get told the same thing. I'm finally fed up and decided to let other know they have the slowest/WORST billing debt EVER! Unless they are taking your money of course. Good Luck getting a receipt back.

I wanted to close the gap in between my front two teeth. I tried SmileDirect and it was easy. It was only four months. I didn't want to have to go into a dentist's office every month. I would just do the little smile thing then stretcher. I send it to the dentist and they let me know if I'm okay or not. It was a great process. I wish I'd done it years ago. When I had a problem with the cleaning machine, I sent a message and had an answer back within 30 minutes. SmileDirect guarantees their product. I had a fabulous experience with them. I had talked to my doctor about Invisalign, and it was twice the cost. It was gonna be $3,600.

The process was great. I went to the Smiledirectclub office the first time and talked with them. They looked at my teeth, did a mold of them and said that it would take six weeks. I received all of my aligners in the mail. I also have their website, and they would tell me when to change the aligners. It was beautiful, and it was easy. It works. In the beginning, I wore the aligners 23 hours a day. I just take them out to eat. I would sleep in them and wear them all day. As a teenager, I had had braces, so I was very familiar with what it would feel like as your teeth are moving. It might have been a little uncomfortable sometimes, just a tight feeling, but it was not a problem. It felt like I was wearing braces again.

I wore the retainers all day. The only time I took them off was when I was drinking coffee and eating. At first, it was different and my tongue kept playing with it a little bit. But I finally got my tongue to stop doing that and I couldn't even tell I had them on. My teeth are so much straighter now. I'm shocked. I'm really amazed that those really worked. Now, I'm wearing the retainers every night because I don't want my teeth going back like they were. The whitener that came with it was great too. My teeth were whiter than they were and it's a big difference too.

I ordered the clear aligners a few months ago, I have followed the process as they indicate and they did not work. My smile was not moving as it should, however, the first time I sent them pictures to check the progress, they said it was fine. The problems started after that, time went by and no one kept on checking my progress, the dentists they are supposed to have did not request any photos of progress. I kept on emailing them and I got no answers. I went to their clinics and then they told me that I had to remove a metal retainer that I had in my teeth. They knew about this because they saw me when I first got my aligners and they saw it in my previous pictures and only after I had been in the process for 5 months they tell me I need to do that.

I want to begin by saying my overall experience with SmileDirectClub has been disgusting. I am not sure how a company who will completely fraud you of thousands of dollars is still in business??? I have never experienced anything of this magnitude from a company in my life and so it was my duty to expose this fraudulent company to potential customers.

Everything was easy. I went over at SmileDirectClub for the first time. They did the impression and I went through with the process. I’ve been in the treatment now since the beginning of March. I still have about three weeks left, but it's going well.

I used the entire treatment as prescribed and nothing improved. I requested a review and they sent 2 more months of aligners and my teeth look the same. I think is a waste of money because now I have to pay even though I have no results.

For so long I have bragged about how awesome Smile direct's customer service "WAS"- in terms of how they resolved issues by way of compensating for their errors or mistakes, may it be a package was sent to the wrong address or there was an issue in the process. This review will be a completely different review giving Smile Direct Club a 1 star. I am not sure if the Pandemic caused a decline in customer service, but something has impacted their customer service.

I had a pleasant experience with SmileDirect. I wanted my teeth to be straighter. I had a retainer from when I had braces when I was 15. That retainer broke in half, so I needed to at least have that replaced. If I were to go and have that piece replaced, it was going to be 500 bucks. Where if I went to SmileDirect, I'd be paying more money, but I'd be getting more bang for my buck. The process was like hitting the easy button. I just went in, they measured me. They said, "This is how much it'll cost, and this is what we'll do. We'll send you a box." I just followed the instructions. It was super easy. I'm very happy I did that. I recommend them.

The process of wearing the aligners was not too bad. It helped that for a lot of it, I was working from home. The most difficult thing was washing them and eating. If I was at work in the office, it would be a pain to have to go to the bathroom and clean them. I’m happy with the results. It’s so much better than they were. It's worth it.

This company claims to provide free touchups if your teeth aren't straight by the end of treatment. They fail to mention that in order to be eligible you must check in with one of their dentists during the treatment, but they never notify or remind you when it's time despite the fact I logged in to my online portal multiple times per month. There was no option to check in with anyone. So when I needed touch ups, a) they tried to charge me full price, b) it took them 4 months to send the new aligners because they lost the photos I sent them 3x, and c) they promised me a 50% discount off the aligners because of this, they assured me it would be one $99 payment, and yet they still keep charging me $99/month!

The process was a little cumbersome and I wish that I could have gone somewhere and done impressions because the first time, they didn’t come out very well. The process should have taken four months but because I had to have the aligners done again, it took twice as long. Now that I’m finished, I'm using the aligners at night. They don’t fit properly though so I'm gonna have to call SmileDirect again to get a better fit. The results were wonderful. I've already referred people to SmileDirect.

The customer service reps helped me whenever I needed help. They were great. SmileDirect worked out and it was good for me. It sucked as far as paying goes and my retainer didn’t fit twice but other than that, it was fine. I’m happy with the outcome and all I do is just wear that retainer at night. People go with SmileDirect. I didn’t have to go anywhere, which was nice. I just did the process right at my house.

I had an issue with my bottom teeth. They did a scan and I liked it. My teeth are now much better than before. It's not 100% perfect, but it's good.

I like the cost of Smile Direct. I had a slight twist on the top and I wanted to get that fixed. I'm happy with the process and the results. It was exactly as they said it was. I feel good about my new smile so far.

This incompetence of this company is astounding! I sent in my impressions and photos and I heard nothing for several weeks. I got on the chat (don't bother, they don't know their left from their right!) and they said the impressions were never received. I kept getting emails requesting the photos that I had sent in numerous times. I called and they said they did have the impressions but not the photos. I sent them again. Still nothing. I called and they said I needed to complete the survey, which I had done already, but did again. Still nothing.