Candid

I’ve been wanting to fix my smile for so long, I inquired about braces and the tag on those blew me straight out the door. I saw an advertisement on Instagram…Instagram! So I didn’t think it was real! I gave it a chance and within 6 short months and more than $1500 saving using them, my teeth are where I want them to be. The only downfall is I had a lisps with them on lol!

I have struggled my whole life with my confidence in my teeth and never thought I would be able to afford any sort of orthodontics. I then started researching for fun one night and came across Candid. They sent me out my impression molds and I got them within the week! They had extremely helpful videos to walk me through how to do it on my own and took no time to reach out to me after receiving them to give me my treatment plan and cost. Through Candid I was able to achieve my perfect smile in time for my wedding and actually be able to afford them! Knowing that you have a real orthodontic specialist on the other end of your treatment is something that made me pull the trigger. I definitely recommend everyone who is searching for a company to do Remote orthodontics with I 100% wholeheartedly recommend Candid.

I’m halfway through my treatment. I’m so glad that I went for it and ordered my aligners! My teeth weren’t too bad because I’d worn braces as a kid, but they protruded outward and I hated to see that in profile pictures. That part is for the most part fixed already! The rest of the treatment is to finish straightening out my teeth. Each new aligner makes your teeth sore for about a day then it’s fine. Highly recommend!

My teeth are becoming straighter with each day that passes. Family and friends have seen the difference. The Candid team has replied back to my concerns in minutes. I love the layout of my treatment and how I can see my progress from Day One. Let alone my oral care has improved greatly since I've started. I didn't realize I was slacking so much. So far I'm very happy I went with Candid and invested my time and money into myself.

I am on set 5 of 8 and so far my experience has been very good. Before I decided to go with Candid Co. I was able to speak with a representative who was very knowledgeable and helpful in describing the process and how things would work. My aligners arrived sooner than I expected. The instructions videos were very helpful. The scans are simple and I have received feedback in the afternoon of the day that I submitted the scans. I would Like to see more details in the review comments. Overall my experience has been very good.

As soon as they get paid, they stop caring. I did 10 months of alignments and my teeth were not fixed, so I had to PAY AN EXTRA $400 for refinements. After 5 months of refinements my teeth were STILL not fixed, and when I told them I needed another set of refinements they said I was "not eligible," and offered no alternate solutions. In the end, I ended up paying $2400 and my teeth are still not fixed. Customer service is absolutely terrible, their files are all messed up and they can't keep track of your case, and you'll end up throwing your money away. DO NOT USE CANDID!!!!

Hello fellow Candid patients, I am collecting stories and contact information for those experiencing problems with their treatment to review as a basis for legal action. I have personally experienced a lot of discomfort, pain, and distress throughout my treatment, including development of a jaw disorder. I have seen a lot of negative reviews and imagine there are many others who feel they did not receive the service and care that was promised. If you are like me and have suffered multiple treatment plan refinements, constant cuts inside your mouth, jaw pain, loss of sleep, and hours spent calling the Candid support line, then please contact me in private via ** (remove the spaces).

Being able to do scans at home has been extremely convenient. The fact I can do them in the comfort of my own home made me want to try Candid even more. My teeth have shifted immensely during treatment and I couldn’t be happier. I am currently on step 6 of 10 and already see so much progress.

I spent 2 hours today trying AGAIN to get my box sent to the correct address after they told me Sept 19 it was still being sent to my old address that I left 9 months ago and told them new address! So now I am again held hostage on the phone to get a human being. They assure me (again) that my box will be sent and it should arrive in 1-2 weeks. I guess we will see. Beyond frustrated. I feel I should send them a bill for all of my time wasted on the phone.

There is very little support and no ability to actually speak to an orthodontist. All responses on the scans you self take are canned and there is no one to discuss with beyond a chat bot. My treatment continues to be delayed because the trays don't fit correctly and a few teeth aren't moving. Ultimately, after wearing same trays for 3-4 weeks (that I should be wearing for 2) they tell me to move on, despite no movement in the same teeth that caused the delay. This means my treatment plan is going to be months longer than anticipated for no real reason. When I asked if I could opt to move forward and just live with the teeth that aren't moving they said I can but then if anything goes wrong they're not responsible and I'll have to pay more for any fixes.