Candid Reviews

I went through four sets of aligners over 2 and 1/2 years and my teeth are worse than they were before I started. The last thing I was told was to cut off part of my aligners and keep wearing them because my bite will "settle". My top and bottom front line are not aligned and the teeth that knocked together are still being held right where they are by the aligners, No idea how this is supposed to help. $2000 down the drain. Customer service is very difficult, you cannot, under any circumstances, talk with a dentist or orthodontist. Everything is relayed through someone who knows nothing about teeth, via chat. Absolutely no phone calls, even when the chat person promises someone will call you to talk about the issues you've had.

I purchased Candid’s aligner treatment and while it’s been an improvement visually, it’s left my back gums and molars disfigured and I can no longer close my jaw properly. They promise you free refinements at the beginning so I addressed these concerns with them and asked for refinements to fix the issues, but they refused, claiming my treatment was over. Since this a pretty major issue, I even offered to pay for refinements, but they told me they changed their policy and wouldn’t be giving me refinements, paid or not.

After two full sets of 16 aligners each, my teeth are visibly straight from the front, but my bite is off and my back teeth don't touch on either side, making it difficult to chew. I was assured after finishing my second set of aligners that I would receive follow up instructions via email, but I did not. I have now called/emailed/used the chat feature at least 4x and have been promised follow up, which I still haven't received. Several times when trying to use the chat during their advertised hours, I got a message that "Sorry, no one is available, try back later". They have also now made it so that if you purchased your aligners directly from Candid, you can't call their phone help line and must use the chat feature only. Overall, terrible customer service experience.

I went through two treatments of Aligners with Candid, my bite is completely messed up. My treatment ended in May 2023, when I tried calling them today 08/15/23, all I keep getting a reply back is that 30 days after May 2023, they cannot assist. If I missed reaching out to them within 30 days, now I have no support from them. They have my video showing that Bite was not fixed, but I thought after the treatment, it may shift a little and resolve my issue, but it is getting worst. During the whole treatment, they never have you visit the orthodontist. Be careful. You will end up spending lot of money fixing your bite, process of getting Candid Aligners.

It is a scam, and they will screw up your teeth with NO empathy or remorse. After 2 full sets of aligners, my bottom teeth are still crowded. The "orthodontist" should have been able to see these issues with my scans, right? I tried to make another refinement, but because I was sick with COVID for nearly a month, I could not get my impressions sent in time. Plus, it took them nearly a month to get the impression kit to me, so I didn't have much time to complete it. Do they care? Nope. They just keep saying, "You could have emailed or called us to tell us." Wow. No healthcare provider should be this uncaring. Good luck trying to get a refinement or any money back. They will say, " See your local dentist for additional treatment." When you cause a problem, you should be the one to offer a real solution.

As soon as they get paid, they stop caring. I did 10 months of alignments and my teeth were not fixed, so I had to PAY AN EXTRA $400 for refinements. After 5 months of refinements my teeth were STILL not fixed, and when I told them I needed another set of refinements they said I was "not eligible," and offered no alternate solutions. In the end, I ended up paying $2400 and my teeth are still not fixed. Customer service is absolutely terrible, their files are all messed up and they can't keep track of your case, and you'll end up throwing your money away. DO NOT USE CANDID!!!!

Hello fellow Candid patients, I am collecting stories and contact information for those experiencing problems with their treatment to review as a basis for legal action. I have personally experienced a lot of discomfort, pain, and distress throughout my treatment, including development of a jaw disorder. I have seen a lot of negative reviews and imagine there are many others who feel they did not receive the service and care that was promised. If you are like me and have suffered multiple treatment plan refinements, constant cuts inside your mouth, jaw pain, loss of sleep, and hours spent calling the Candid support line, then please contact me in private via ** (remove the spaces).

I’ve been wanting to fix my smile for so long, I inquired about braces and the tag on those blew me straight out the door. I saw an advertisement on Instagram…Instagram! So I didn’t think it was real! I gave it a chance and within 6 short months and more than $1500 saving using them, my teeth are where I want them to be. The only downfall is I had a lisps with them on lol!

Being able to do scans at home has been extremely convenient. The fact I can do them in the comfort of my own home made me want to try Candid even more. My teeth have shifted immensely during treatment and I couldn’t be happier. I am currently on step 6 of 10 and already see so much progress.

I spent 2 hours today trying AGAIN to get my box sent to the correct address after they told me Sept 19 it was still being sent to my old address that I left 9 months ago and told them new address! So now I am again held hostage on the phone to get a human being. They assure me (again) that my box will be sent and it should arrive in 1-2 weeks. I guess we will see. Beyond frustrated. I feel I should send them a bill for all of my time wasted on the phone.