4.0/5 (35 reviews)

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About Candid

Candid offers an alternative to traditional braces by using clear, removable aligners instead of brackets and wires. CandidPro doctors get you started with a custom treatment based on thorough scans of your teeth, and your aligners are then delivered to your home. From there on out, you can check in with your dentist remotely through Candid’s mobile app and the provided CandidScan box. Candid also works with multiple dental insurance providers.

    Pros & Cons


    • Six-month average treatment time
    • In-network with several insurers
    • Remote check-ins


    • Not available in all states

    Bottom Line

    Candid offers an unobtrusive tooth-straightening product delivered to your home. After you work in person with a doctor to design a treatment plan, progress can be remotely monitored every 14 days.

    Top Candid Reviews


    It’s crazy to think I’m already halfway done with my treatment - my smile has transformed so much I’d be happy just with where they’re at now! This has given me self esteem I didn...

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    I am over halfway through treatment plan and I am very satisfied with the progress made to the point. My only regret is not doing it sooner. All my interactions with the Candid st...

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    Candid products

    What is Candid?

    Candid’s main offering is a nearly invisible tooth-straightening treatment that uses clear, 3D-printed aligners that gently shift your teeth into place.

    Throughout your treatment, you can have your dentist monitor your progress remotely with CandidMonitoring technology. This includes a CandidScan box and a smartphone app to take photos and send them to your doctor.

    Candid also offers retainers and various tooth-whitening products, including the Philips Zoom Whitening Kit. This kit can be purchased through your CandidPro doctor as a component of your aligner treatment.

    In the past, Candid offered starter kits so you could make your own impressions at home. However, the company stopped selling these kits as of January 24, 2022.

    Instead, you now have to book a consultation with a CandidPro doctor in your area to get started. At the time of publishing, there are Candid locations in 36 states and Washington, D.C. If your current dentist isn’t a CandidPro doctor, you can submit their information to Candid, and the company will reach out to them.

    How does Candid work?

    Candid has a relatively straightforward process to get you started:

    1. First, find out if you’re a good candidate by completing the questionnaire on Candid’s website. This quiz asks you for some basic personal information and lets you choose any of four options to describe your teeth (crowded, discolored, spaced or protruding). If you qualify for treatment, your next step is scheduling a visit with your local CandidPro doctor.
    2. There, you provide your dental and medical history, and the dentist takes X-rays, a 3D scan and eight intraoral and extraoral photos.
    3. Your dentist then designs your treatment plan, and Candid puts it into production.
    4. You receive your 3D-printed aligners in the mail.

    Candid aligners work by shifting your teeth into a new position as you wear them, so you’ll need to wear your aligners for at least 22 hours per day during treatment.

    Each set of aligners is designed to move your teeth in small increments over time. Your CandidPro doctor will monitor your progress remotely as you send in scans every 14 days.

    Once your teeth move fully into place, you begin the passive healing phase, which means that you no longer need active pressure on your teeth. However, during this phase and beyond, you have to wear a retainer to keep your teeth in place.

    For the first two weeks, you need to wear your retainer for at least 22 hours a day. After that, most people only need to wear their retainers at night.

    How much does Candid cost?

    Candid does not list prices for its aligners since treatment is different for each person based on individual needs.

    However, the company does give three hypothetical treatment cost examples. The costs in these examples range from $3,500 to $7,100 before insurance and from $1,750 to $5,350 after insurance.

    Candid retainers cost $99 per set.

    Candid FAQ

    Are Candid aligners painful?

    Some discomfort is expected when starting with each set of Candid aligners. This should only last the first few days you have a new set of aligners, and the company provides small chewable devices to help ease the inflammation.

    What are Candid aligners made of?

    Candid aligners are made of BPA- and phthalate-free thermoplastic.

    Does Candid take insurance?

    Yes, Candid does take insurance. If Candid is in your insurance provider’s network and you have orthodontic coverage, you can save $1,000 at checkout on average.

    If Candid isn’t in your insurance provider’s network, you can provide Candid with your information and it will submit a claim on your behalf. Candid can’t guarantee that you’ll be reimbursed, though, so it may be smart to check with your insurer before buying.

    How long does Candid take?

    On average, Candid treatment takes six months.

    Does Candid whiten teeth?

    Candid offers a proprietary whitening foam specifically designed to be used with its aligners. Aligners come with one free bottle of whitening foam, and additional bottles cost $25 each.

    Candid also sells Philips Zoom Whitening kits, which use a stronger hydrogen peroxide solution.

    Is Candid legit?

    Candid is a legitimate option if you’re looking to fix the alignment of your teeth. Candid lets you work with a dentist while still offering convenient remote monitoring, and it works with several major insurance providers. If a CandidPro doctor is in your area, it might be worth checking out.

    Candid Reviews

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    Page 1 Reviews 0 - 5
    Verified Reviewer Verified Buyer
    Original review: Oct. 13, 2022

    I’ve been wanting to fix my smile for so long, I inquired about braces and the tag on those blew me straight out the door. I saw an advertisement on Instagram…Instagram! So I didn’t think it was real! I gave it a chance and within 6 short months and more than $1500 saving using them, my teeth are where I want them to be. The only downfall is I had a lisps with them on lol!

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    Verified Reviewer Verified Buyer
    Original review: July 16, 2022

    I have struggled my whole life with my confidence in my teeth and never thought I would be able to afford any sort of orthodontics. I then started researching for fun one night and came across Candid. They sent me out my impression molds and I got them within the week! They had extremely helpful videos to walk me through how to do it on my own and took no time to reach out to me after receiving them to give me my treatment plan and cost. Through Candid I was able to achieve my perfect smile in time for my wedding and actually be able to afford them! Knowing that you have a real orthodontic specialist on the other end of your treatment is something that made me pull the trigger. I definitely recommend everyone who is searching for a company to do Remote orthodontics with I 100% wholeheartedly recommend Candid.

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      Verified Reviewer Verified Buyer
      Original review: July 1, 2022

      I’m halfway through my treatment. I’m so glad that I went for it and ordered my aligners! My teeth weren’t too bad because I’d worn braces as a kid, but they protruded outward and I hated to see that in profile pictures. That part is for the most part fixed already! The rest of the treatment is to finish straightening out my teeth. Each new aligner makes your teeth sore for about a day then it’s fine. Highly recommend!

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      Verified Reviewer Verified Buyer
      Original review: July 1, 2022

      My teeth are becoming straighter with each day that passes. Family and friends have seen the difference. The Candid team has replied back to my concerns in minutes. I love the layout of my treatment and how I can see my progress from Day One. Let alone my oral care has improved greatly since I've started. I didn't realize I was slacking so much. So far I'm very happy I went with Candid and invested my time and money into myself.

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      Verified Reviewer Verified Buyer
      Original review: June 20, 2022

      I am on set 5 of 8 and so far my experience has been very good. Before I decided to go with Candid Co. I was able to speak with a representative who was very knowledgeable and helpful in describing the process and how things would work. My aligners arrived sooner than I expected. The instructions videos were very helpful. The scans are simple and I have received feedback in the afternoon of the day that I submitted the scans. I would Like to see more details in the review comments. Overall my experience has been very good.

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      Verified Reviewer
      Original review: March 16, 2023

      As soon as they get paid, they stop caring. I did 10 months of alignments and my teeth were not fixed, so I had to PAY AN EXTRA $400 for refinements. After 5 months of refinements my teeth were STILL not fixed, and when I told them I needed another set of refinements they said I was "not eligible," and offered no alternate solutions. In the end, I ended up paying $2400 and my teeth are still not fixed. Customer service is absolutely terrible, their files are all messed up and they can't keep track of your case, and you'll end up throwing your money away. DO NOT USE CANDID!!!!

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      Verified Reviewer
      Original review: Dec. 29, 2022

      Hello fellow Candid patients, I am collecting stories and contact information for those experiencing problems with their treatment to review as a basis for legal action. I have personally experienced a lot of discomfort, pain, and distress throughout my treatment, including development of a jaw disorder. I have seen a lot of negative reviews and imagine there are many others who feel they did not receive the service and care that was promised. If you are like me and have suffered multiple treatment plan refinements, constant cuts inside your mouth, jaw pain, loss of sleep, and hours spent calling the Candid support line, then please contact me in private via ** (remove the spaces).

      3 people found this review helpful
      Verified Reviewer Verified Buyer
      Original review: Oct. 9, 2022

      Being able to do scans at home has been extremely convenient. The fact I can do them in the comfort of my own home made me want to try Candid even more. My teeth have shifted immensely during treatment and I couldn’t be happier. I am currently on step 6 of 10 and already see so much progress.

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      Verified Reviewer
      Original review: Oct. 3, 2022

      I spent 2 hours today trying AGAIN to get my box sent to the correct address after they told me Sept 19 it was still being sent to my old address that I left 9 months ago and told them new address! So now I am again held hostage on the phone to get a human being. They assure me (again) that my box will be sent and it should arrive in 1-2 weeks. I guess we will see. Beyond frustrated. I feel I should send them a bill for all of my time wasted on the phone.

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      Verified Reviewer Verified Buyer
      Original review: Sept. 21, 2022

      There is very little support and no ability to actually speak to an orthodontist. All responses on the scans you self take are canned and there is no one to discuss with beyond a chat bot. My treatment continues to be delayed because the trays don't fit correctly and a few teeth aren't moving. Ultimately, after wearing same trays for 3-4 weeks (that I should be wearing for 2) they tell me to move on, despite no movement in the same teeth that caused the delay. This means my treatment plan is going to be months longer than anticipated for no real reason. When I asked if I could opt to move forward and just live with the teeth that aren't moving they said I can but then if anything goes wrong they're not responsible and I'll have to pay more for any fixes.

      I've also had gaps develop in my teeth that have caused significant pain as food continuously gets stuck between them. I had to go to an actual dentist because the pain was so bad and they couldn't figure out why Candid had re-aligned my teeth the way that they did. I also opted to pay $299 more to add teeth whitening to my treatment. I didn't realize I had to complete treatment before starting my aligners so I reached out to see how I could use remaining whitening treatment. They responded, "Sorry, you can't. It has to be used before you start treatment." TERRIBLE response and no support. Recommend paying a little more and having a better experience with Invisalign or another provider.

      2 people found this review helpful

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