Candid Reviews

I’m 5 years out of treatment. I was impressed at the price and the ease of use when going through treatment, however, it turns out the treatment caused my bite to be misaligned, which is now causing my teeth to grind down. I will need to go back to an orthodontist to have my bite fixed, and probably dental work done to fix my teeth.

If your dentist offers you CandidPro, run. This is a shady operation, not a quality medical company. My dentist abruptly sold his practice in the middle of my treatment plan. The buyer chose not to continue with CandidPro so CandidPro disabled my account. I could not find a new dentist who is with CandidPro in my area to take on my case and CandidPro says it is not their problem. So I have no option other than to finish my treatment unmonitored. I regret not doing Invisalign treatment through a real orthodontist.

I spent over $2000 on my Candid aligners over a year ago. I did not use them in the exact time sequence that I was supposed to and during that process, I lost two of the aligners out of the set that I bought. Candid always said that they would Supply replacement aligners if Lost, there was never a deadline or a time that they said they would stop providing customer service. I recently reached out to them and asked for two replacement aligners and they sent me an email that I have attached to this review that said that they no longer offer remote assistance and that I would have to go to a dentist to get a whole new plan.

I originally had a slight overlap in my front teeth and using the Candid aligners straightened that out. However, by the end of the treatment, I now have two gaps in my front teeth. So, I traded one problem for another and lost a lot of money. The dentist told me that's just how it is. His solution is to offer me veneers, why would I do that if I just spent two years wearing these aligners to fix my teeth? I'm unhappy (understatement). Now people are mistaking this gap for food stuck in my teeth and that is embarrassing.

When I lost my retainers (mid Jan) I put in an order for a new one, it saying 6 weeks was a bit frightening thinking my teeth were going to shift by then and would have to do this all over again. I never received a tracking number or a confirmation they got my order so I had to reach out. On April 3rd I got an email that my order arrived.... I did the tracking it said delivered end of Feb. They managed to put my shipping address to just my town, no street no house number just my town, I don't know how this was even possible on candid's end to not realize this. So now I'm going to every post office and UPS store to try to locate it.

I went through four sets of aligners over 2 and 1/2 years and my teeth are worse than they were before I started. The last thing I was told was to cut off part of my aligners and keep wearing them because my bite will "settle". My top and bottom front line are not aligned and the teeth that knocked together are still being held right where they are by the aligners, No idea how this is supposed to help. $2000 down the drain. Customer service is very difficult, you cannot, under any circumstances, talk with a dentist or orthodontist. Everything is relayed through someone who knows nothing about teeth, via chat. Absolutely no phone calls, even when the chat person promises someone will call you to talk about the issues you've had.

I purchased Candid’s aligner treatment and while it’s been an improvement visually, it’s left my back gums and molars disfigured and I can no longer close my jaw properly. They promise you free refinements at the beginning so I addressed these concerns with them and asked for refinements to fix the issues, but they refused, claiming my treatment was over. Since this a pretty major issue, I even offered to pay for refinements, but they told me they changed their policy and wouldn’t be giving me refinements, paid or not.

After two full sets of 16 aligners each, my teeth are visibly straight from the front, but my bite is off and my back teeth don't touch on either side, making it difficult to chew. I was assured after finishing my second set of aligners that I would receive follow up instructions via email, but I did not. I have now called/emailed/used the chat feature at least 4x and have been promised follow up, which I still haven't received. Several times when trying to use the chat during their advertised hours, I got a message that "Sorry, no one is available, try back later". They have also now made it so that if you purchased your aligners directly from Candid, you can't call their phone help line and must use the chat feature only. Overall, terrible customer service experience.

I went through two treatments of Aligners with Candid, my bite is completely messed up. My treatment ended in May 2023, when I tried calling them today 08/15/23, all I keep getting a reply back is that 30 days after May 2023, they cannot assist. If I missed reaching out to them within 30 days, now I have no support from them. They have my video showing that Bite was not fixed, but I thought after the treatment, it may shift a little and resolve my issue, but it is getting worst. During the whole treatment, they never have you visit the orthodontist. Be careful. You will end up spending lot of money fixing your bite, process of getting Candid Aligners.

It is a scam, and they will screw up your teeth with NO empathy or remorse. After 2 full sets of aligners, my bottom teeth are still crowded. The "orthodontist" should have been able to see these issues with my scans, right? I tried to make another refinement, but because I was sick with COVID for nearly a month, I could not get my impressions sent in time. Plus, it took them nearly a month to get the impression kit to me, so I didn't have much time to complete it. Do they care? Nope. They just keep saying, "You could have emailed or called us to tell us." Wow. No healthcare provider should be this uncaring. Good luck trying to get a refinement or any money back. They will say, " See your local dentist for additional treatment." When you cause a problem, you should be the one to offer a real solution.