Candid Reviews

I am a current CandidPro patient. My tongue is constantly being hurt by the sharp edges. CandidPro told me to do their quality control work with an Emory board to file the edges. Takes a lot of time without good results. I am not willing to continue this process with the constant damage to and pain in my tongue.

Awful ongoing experience. Not to mention that I have spent $3,300. Would never recommend CANDID Pro aligners to anyone. My jaw hurts when I try and open my mouth wide. I constantly bite my gums while trying to chew my food. My jaw feels like it is out of alignment. My front teeth are out of alignment. My top and bottom teeth don't touch in the back. I have constant ringing in my ears 24/7. I have been wearing the aligners for 16 consecutive months, and I am being told I need to continue wearing the aligners for another 4 months. Good grief... I hope things get better!!

This was Candid Co back in 2021 when I did my treatment and when I came to them with my concerns, they did not care. First off, they sent me the wrong box during treatment. There was three boxes and I got the first and third. Then I got the second box last when I was already on my third box when they realized they sent me the wrong treatment.

I am glad my dentist recommended this program. I have just 8 sets left to go, and I can’t wait. Two things are issues for me. Trying to keep the aligners in 22 hours a day can be unrealistic, especially at holiday season. The dentist pointed out “dry mouth” as a side effect. He wasn’t kidding. It’s definitely an issue at night. Overall, if you don’t mind 9 months of treatment, and you want straighter teeth, go for it.

I would give zero stars if I could. I had no idea this was going to actually change the structure of my face. I do not look the same and I preferred my smile prior to Candid. I did it to correct my front tooth that was turning crooked and my front lower teeth were shifting out of alignment. I never wore braces so had no idea this was going to alter my appearance. I started with 22 trays, then it was not enough and had to do 8 more. Then my teeth on the bottom were perfect and they gave me 7 more trays. They messed up. I was never supposed to do the bottom trays that they sent with no instructions and now I have to do more trays to move what were perfectly aligned teeth back again.

I’m 5 years out of treatment. I was impressed at the price and the ease of use when going through treatment, however, it turns out the treatment caused my bite to be misaligned, which is now causing my teeth to grind down. I will need to go back to an orthodontist to have my bite fixed, and probably dental work done to fix my teeth.

If your dentist offers you CandidPro, run. This is a shady operation, not a quality medical company. My dentist abruptly sold his practice in the middle of my treatment plan. The buyer chose not to continue with CandidPro so CandidPro disabled my account. I could not find a new dentist who is with CandidPro in my area to take on my case and CandidPro says it is not their problem. So I have no option other than to finish my treatment unmonitored. I regret not doing Invisalign treatment through a real orthodontist.

I spent over $2000 on my Candid aligners over a year ago. I did not use them in the exact time sequence that I was supposed to and during that process, I lost two of the aligners out of the set that I bought. Candid always said that they would Supply replacement aligners if Lost, there was never a deadline or a time that they said they would stop providing customer service. I recently reached out to them and asked for two replacement aligners and they sent me an email that I have attached to this review that said that they no longer offer remote assistance and that I would have to go to a dentist to get a whole new plan.

I originally had a slight overlap in my front teeth and using the Candid aligners straightened that out. However, by the end of the treatment, I now have two gaps in my front teeth. So, I traded one problem for another and lost a lot of money. The dentist told me that's just how it is. His solution is to offer me veneers, why would I do that if I just spent two years wearing these aligners to fix my teeth? I'm unhappy (understatement). Now people are mistaking this gap for food stuck in my teeth and that is embarrassing.

When I lost my retainers (mid Jan) I put in an order for a new one, it saying 6 weeks was a bit frightening thinking my teeth were going to shift by then and would have to do this all over again. I never received a tracking number or a confirmation they got my order so I had to reach out. On April 3rd I got an email that my order arrived.... I did the tracking it said delivered end of Feb. They managed to put my shipping address to just my town, no street no house number just my town, I don't know how this was even possible on candid's end to not realize this. So now I'm going to every post office and UPS store to try to locate it.

I went through four sets of aligners over 2 and 1/2 years and my teeth are worse than they were before I started. The last thing I was told was to cut off part of my aligners and keep wearing them because my bite will "settle". My top and bottom front line are not aligned and the teeth that knocked together are still being held right where they are by the aligners, No idea how this is supposed to help. $2000 down the drain. Customer service is very difficult, you cannot, under any circumstances, talk with a dentist or orthodontist. Everything is relayed through someone who knows nothing about teeth, via chat. Absolutely no phone calls, even when the chat person promises someone will call you to talk about the issues you've had.

I purchased Candid’s aligner treatment and while it’s been an improvement visually, it’s left my back gums and molars disfigured and I can no longer close my jaw properly. They promise you free refinements at the beginning so I addressed these concerns with them and asked for refinements to fix the issues, but they refused, claiming my treatment was over. Since this a pretty major issue, I even offered to pay for refinements, but they told me they changed their policy and wouldn’t be giving me refinements, paid or not.

After two full sets of 16 aligners each, my teeth are visibly straight from the front, but my bite is off and my back teeth don't touch on either side, making it difficult to chew. I was assured after finishing my second set of aligners that I would receive follow up instructions via email, but I did not. I have now called/emailed/used the chat feature at least 4x and have been promised follow up, which I still haven't received. Several times when trying to use the chat during their advertised hours, I got a message that "Sorry, no one is available, try back later". They have also now made it so that if you purchased your aligners directly from Candid, you can't call their phone help line and must use the chat feature only. Overall, terrible customer service experience.

I went through two treatments of Aligners with Candid, my bite is completely messed up. My treatment ended in May 2023, when I tried calling them today 08/15/23, all I keep getting a reply back is that 30 days after May 2023, they cannot assist. If I missed reaching out to them within 30 days, now I have no support from them. They have my video showing that Bite was not fixed, but I thought after the treatment, it may shift a little and resolve my issue, but it is getting worst. During the whole treatment, they never have you visit the orthodontist. Be careful. You will end up spending lot of money fixing your bite, process of getting Candid Aligners.

It is a scam, and they will screw up your teeth with NO empathy or remorse. After 2 full sets of aligners, my bottom teeth are still crowded. The "orthodontist" should have been able to see these issues with my scans, right? I tried to make another refinement, but because I was sick with COVID for nearly a month, I could not get my impressions sent in time. Plus, it took them nearly a month to get the impression kit to me, so I didn't have much time to complete it. Do they care? Nope. They just keep saying, "You could have emailed or called us to tell us." Wow. No healthcare provider should be this uncaring. Good luck trying to get a refinement or any money back. They will say, " See your local dentist for additional treatment." When you cause a problem, you should be the one to offer a real solution.

As soon as they get paid, they stop caring. I did 10 months of alignments and my teeth were not fixed, so I had to PAY AN EXTRA $400 for refinements. After 5 months of refinements my teeth were STILL not fixed, and when I told them I needed another set of refinements they said I was "not eligible," and offered no alternate solutions. In the end, I ended up paying $2400 and my teeth are still not fixed. Customer service is absolutely terrible, their files are all messed up and they can't keep track of your case, and you'll end up throwing your money away. DO NOT USE CANDID!!!!

Hello fellow Candid patients, I am collecting stories and contact information for those experiencing problems with their treatment to review as a basis for legal action. I have personally experienced a lot of discomfort, pain, and distress throughout my treatment, including development of a jaw disorder. I have seen a lot of negative reviews and imagine there are many others who feel they did not receive the service and care that was promised. If you are like me and have suffered multiple treatment plan refinements, constant cuts inside your mouth, jaw pain, loss of sleep, and hours spent calling the Candid support line, then please contact me in private via ** (remove the spaces).

I’ve been wanting to fix my smile for so long, I inquired about braces and the tag on those blew me straight out the door. I saw an advertisement on Instagram…Instagram! So I didn’t think it was real! I gave it a chance and within 6 short months and more than $1500 saving using them, my teeth are where I want them to be. The only downfall is I had a lisps with them on lol!

Being able to do scans at home has been extremely convenient. The fact I can do them in the comfort of my own home made me want to try Candid even more. My teeth have shifted immensely during treatment and I couldn’t be happier. I am currently on step 6 of 10 and already see so much progress.

I spent 2 hours today trying AGAIN to get my box sent to the correct address after they told me Sept 19 it was still being sent to my old address that I left 9 months ago and told them new address! So now I am again held hostage on the phone to get a human being. They assure me (again) that my box will be sent and it should arrive in 1-2 weeks. I guess we will see. Beyond frustrated. I feel I should send them a bill for all of my time wasted on the phone.

There is very little support and no ability to actually speak to an orthodontist. All responses on the scans you self take are canned and there is no one to discuss with beyond a chat bot. My treatment continues to be delayed because the trays don't fit correctly and a few teeth aren't moving. Ultimately, after wearing same trays for 3-4 weeks (that I should be wearing for 2) they tell me to move on, despite no movement in the same teeth that caused the delay. This means my treatment plan is going to be months longer than anticipated for no real reason. When I asked if I could opt to move forward and just live with the teeth that aren't moving they said I can but then if anything goes wrong they're not responsible and I'll have to pay more for any fixes.

My progress is through the roof. Very pleased. I’ve really enjoyed having my teeth straightened after 70 years. I will recommend Candid to anyone who will listen to me speak. I could go on and on and on and on about how pleased I am.

Candid is so easy, from start to finish. I love the online option and not having to physically go into an orthodontist’s office! I also love the support that you can get anytime. My whitening foam arrived broken and everything spilled and they replaced it for free and came with it a day or two.

Candid has been wonderful so far. I’ve been a terrible patient w my busy busy life. I’m late on my scans. I forget to put my retainers in sometimes Yet I’m still seeing good results and I’m only halfway through. So if I can do this anyone can and have straight teeth. I can’t wait till the end. I will have my beautiful straight smile. Yay!!!

I’m very impressed with the results I’m seeing so far and the ease of the whole process. I’m on set 10 out of 15 and in the home stretch! Haven’t had any problems utilizing the app for my biweekly scans and everything has been right on schedule. Would recommend!

This aligners have excellent customer service, dentist and perfect price for my budget. I see and feel a difference of my teeth. I feel better when bite and whitening foam is very cool. You feel clean plus put your teeth white. Thanks Candid.

I am completely satisfied with the progress I have made thus far. My smile has improved considerably! The process is easy with a user-friendly app and wonderful customer service whenever there is a question or concern. I have already recommended this service to my friend and will continue to do so!!

It’s been an easy process. So simple and always having help if I need it at any time! Before Candid I was so insecure to smile. I was embarrassed how my teeth looked. Now I can smile big and loving the confidence Candid has brought to me!!

I only wish I had started Candid sooner. I saw results from my very first aligner. I’m very pleased with the difference I see today. I didn’t experience any complications or risks. Their system is so user friendly too, even for a tech deficient person like myself. Do it! You won’t regret it!

I have hated my smile for as long as I can remember. I’m only 1/2 way through my treatment, but I am amazed at the change in just this amount of time. I am so much more confident about my smile! I am 49 years old, and Candid was my 50th birthday gift to myself. If you’re on the fence, just do it! You’ll be so glad that you did!

I wanted to fix my teeth but it’s just too expensive. So I did shop around to see what worked for me and came across Candid. I’m happy to say I made a wise choice. I love the results. I can actually smile without being embarrassed of my teeth love the results and it’s only been a couple months.

I originally subscribed to the Candid service, but upon my dentist’s suggestions I had to postpone my treatment until I had certain dental work done. Candid’s customer service was very helpful in the matter and put my account on pause so I may have my work done. Once I started my aligners it’s been smooth sailing since. Can’t wait to see my best smile once I’m done!

I have struggled my whole life with my confidence in my teeth and never thought I would be able to afford any sort of orthodontics. I then started researching for fun one night and came across Candid. They sent me out my impression molds and I got them within the week! They had extremely helpful videos to walk me through how to do it on my own and took no time to reach out to me after receiving them to give me my treatment plan and cost. Through Candid I was able to achieve my perfect smile in time for my wedding and actually be able to afford them! Knowing that you have a real orthodontic specialist on the other end of your treatment is something that made me pull the trigger. I definitely recommend everyone who is searching for a company to do Remote orthodontics with I 100% wholeheartedly recommend Candid.

Need to make it easier to change payment methods. I have had trouble doing so. When I switched banks. I do not want this to affect my credit. So I think it should be easier to change payment methods and personal information like if you have to get a new phone number.

So I am at step 10 with Candid. I have 6 more steps left. I will say it has been a journey but a fun and slightly painful one. I’ve received many compliments on my teeth especially how white they look, I can see and feel the small changes. I just can’t wait to see the final look. I’m so excited, thank you candid for making me confident in my smile.

The process from the very beginning has been super easy. They have everything set up to help you be successful in this journey towards straight teeth! The aligner fit wonderfully, the designers did a phenomenal job projecting progress. I can’t wait till the final aligned and I have the smile I have always wanted!

I’m halfway through my treatment. I’m so glad that I went for it and ordered my aligners! My teeth weren’t too bad because I’d worn braces as a kid, but they protruded outward and I hated to see that in profile pictures. That part is for the most part fixed already! The rest of the treatment is to finish straightening out my teeth. Each new aligner makes your teeth sore for about a day then it’s fine. Highly recommend!

My teeth are becoming straighter with each day that passes. Family and friends have seen the difference. The Candid team has replied back to my concerns in minutes. I love the layout of my treatment and how I can see my progress from Day One. Let alone my oral care has improved greatly since I've started. I didn't realize I was slacking so much. So far I'm very happy I went with Candid and invested my time and money into myself.

I am halfway through my treatment currently, and I could not be more pleased. Everything has been seamless. The trays are made extremely well with no altering needed. My online Orthodontist is extremely quick at responding to my 2 week scans. I am loving the results and can’t wait to see my final results!

Great to work with, very easy and convenient. I love the results I'm seeing already and I am only half way through! I am so glad I made this decision and only wish I would have done it sooner! Can't wait to see my final results. THANK YOU Candid!!!