SmileDirectClub Reviews

I’m here to write a review that others should seriously consider when getting this product. I was a professional singer and these aligners assisted in ruining my career. They shifted my jaw in a way that made it impossible to sing the way I was trained beforehand. Because of my jaw not opening correctly, I ended up with vocal nodes from overexertion due to my jaw not opening correctly, diagnosed by my ENT. They also affected my sinuses because of the way my jaw shifted, which ultimately left me with cracking sounds in my ears when I was congested, and sometimes some pain.

SmileDirecClub dallas texas. They do not know how to manufacture and create the aligners, you waste all your time paying for them and wearing them, then have to get a touch up to wear them all over again because they don't adjust anything.. Whoever creates the aligners do a very poor job, I do not recommend this ** company and their unprofessional staff. They are out to take your money only, Go pro, don't waste time. Just get Invisalign!

My experience with them has been wonderful. The impression kit was easy. My husband molded together the two ingredients, put them in the impression thing, and he helped me get it in my mouth. I'm at the end of the process on retainers and I love the results. I smile all the time now.

I went to some little site and they did all these pictures and then four weeks later, I started getting the shipments and wearing the retainers. I only wear them at night. For the most part, it was easy to schedule to get to a site, get measured, and then you're gonna get your retainers. My teeth definitely have straightened out. They've moved over time. I'm pretty happy with the way things have gone.

I'm happy with SmileDirectClub. The instructions are good. I'm the type of person that asks a lot of questions and didn't have a lot of questions because they answered them. They check on you as well. The app is good too. It was a good decision, budget-wise. I have a shop around the corner. If I have any problems, I could go in. If not, I could take a picture of my teeth, send it to them, and they send me feedback right away. It'd be a little uncomfortable at first, but as you keep going, you get used to it. I'm already getting mad compliments on my smile, and I'm not even done. SmileDirectClub figured it out. They listened to some people, and that's why they're having the success they're having.

I was a little scared of SmileDirect but I'm glad I did it. Getting my kit was super easy. One of my aligners didn't fit and immediately, they said, "Put on your old aligner, we'll send you a new one." They were very accommodating and helpful. The cost wasn't bad. I was worried that the services would be kind of crappy because the cost was less, but it turned out that they were very responsive. Every adjustment they made was free and I was very appreciative of that.

I was able to go to downtown Denver and go in to SmileDirectClub to have my daughter's teeth correctly looked at. It took a while to get the first kit. But it came with from day one to the last day and it came with instructions like, "Wear this pair for this amount of weeks." It also came with free whitening for my daughter's teeth. And it would also send a reminder. It worked out good for her. And the price was right. She wore the retainers for 20 hours a day and would take them out to eat. We obtain excellent results that would be if you were to get braces on for two years or go to the regular dentist and pay $7,000 for Invisalign. Her teeth are now straight.

The mold from SmileDirectClub was a little tough. It's really strange because I was doing it by myself, and the first time, I didn't get a good mold, so they sent it back and were like, "Do the top." The bottom was fine. I didn't press hard enough in the back for the molars, so they wouldn't connect it. I only had to do it twice for the top. Other than that, it was super fast. I didn't return the package quickly, but it got returned to me and delivered to them very fast. It took me about a month to really do my part and the molding and sending it out, but once they said that I was all clear and I finished my second mold for the top, it took a week or two.

My daughter had two front teeth and one was longer than the other. The two teeth on the left side of the front tooth were turned and then, there were five teeth on the bottom that were turned as well. We wanted to straighten that up. And now, they look great. She loves them. She has been through the year process and she just received three pairs of retainers. One pair is not fitting properly and I need to know what to do, and I'm not getting any response. So the end part of this whole thing has been shaky. It makes me nervous, because you spend a lot of money to have that fixed and now that there's a problem, I'm not getting any resolution as to what we're supposed to do. So that's discouraging.

SmileDirect was fair and reasonable. I did an in-person 3D scan. I chose the nighttime program and completed it. I'm currently doing the retainers. As long as it continues to keep my teeth close together, I'm happy. For the ease of use, it was worth it.

I have a rather petite mouth, so the trays are always uncomfortable to get in and out. I didn't wanna do it at home because I wasn't confident I'd be able to do it accurately. Then, I found out that SmileDirect had the storefront where you could go in and they'd do that wand thing. That would be better and I wouldn't have to gag on those trays. So, I made the appointment and I went to the storefront. Then, I received the kit after a couple of weeks. But they gave me the whitener thing, so I felt like I was starting right away. At work, it was too cumbersome to take the retainer in and out. So, because I was having such great success, I decreased the time I wore it by myself to just wearing it at night. Instead of switching on my retainers every week, I did it every other week and I slept with them.

SmileDirect had a quick process. I went into the office and had my teeth scanned, made the arrangements, and then the kit was shipped to me. It was uncomfortable in the beginning and when you switched aligners. My teeth were crowded and now they're not exactly what I had hoped for, but they're a lot better than they were. I'm happy with the results. I'm satisfied. I would recommend it to friends.

I gave SmileDirect a second go-round and now I'm finishing up with my plan. However, I lost my last set that was recently sent and I let them know that. It's been three weeks now, but I still have not received any retainers. The customer service rep had let me know it would take weeks to get another set of retainers. I let the rep know if it takes that long, my teeth can possibly regress. He said not that much if I keep wearing the same pair. But those are just supposed to be for one week and I've been wearing it for weeks. I'm worried that my teeth won't close all the way because I don't have my retainers. SmileDirect is a good alternative to metal braces but they have to have a plan for an additional retainer set that can alleviate any concerns when they have customers like me who lose their retainers.

My kit was delivered to my doorstep in a couple of days. I like the convenience of going with SmileDirect. I didn't have to wait for the next set to come in. The aligners felt good. My teeth were sore. But other than that, I could barely tell they were there. The gap in my front teeth is closed.

My teeth have gotten some gaps in them and my lip was starting to get stuck between the gaps. I signed up with SmileDirectClub and I didn't have to do anything but order the retainers. I got my retainers through the mail and it took them five days to get them to me. I got them really quick. I wore the retainers 22 hours a day for four months and there was no problem whatsoever with them. They were a little bit loose and somewhere between, but nothing bad. Now, the gaps on my teeth are gone and my lip's no longer getting stuck. SmileDirectClub is the way to go. Working with them requires no visit or no having to make time to go to a dentist. It's on your own time.

SmileDirectClub sent us these putty kind of things with these little trays. You put the putty on your teeth and you smash it up onto the teeth, then you hold it there for about a minute or two until it hardens. We did three sets of those so they could get the best imprints, then we mailed them back in. They changed every month or so, so they would push my son's teeth into the correct spot. After we sent in the imprint, they went through and did some sort of laser thing. Then they sent us a box with the entire treatment and each little retainer set came in its own individual bag. On the bag, it said how long to wear the aligners which was usually two or four weeks. So, when my son would finish one, he would just move on to the next bag.

The reps were friendly. They scanned my teeth with a digital scanner. I'm now in the retainer part of the process and I definitely recommend SmileDirectClub.

SmileDirectClub does it right where they get you on a subscription and send you a new set every six months or at least ask you if you want them. I've gotten my first three retainers. They reach out to me when it's time to order another retainer. When I lost a set, I did the chatbot thing expecting them to send me another one. It asked all these questions. Based on where I was, they told me to move on to the next one. That was easy and helpful. I did the nighttime plan and I was supposed to wear them for 10 hours a night but didn't. Looking back, I wish I would have worn each aligner set for longer. I'm still wearing the last set and I can get the retainers on, but it's tight. Hopefully, it'll do what I want because there are still little shifts throughout the day.

As I was getting close to the end of the program, I started getting emails about ordering my retainer. As I was looking through the menu and questions, it said what if I was not happy with my results. I clicked on that because there was an issue with my bottom teeth. I filled out that questionnaire. It said, "Congratulations, you've been approved for touch-up aligners," but I didn't hear anything from anybody for SmileDirectClub for a long time.

Unfortunately there is nothing good to say about SmileDirectClub customer service. It's absurd. I was supposed to be with this company 6 months...it's been 3 years and now that it's finally time to order retainers I'm having troubles ALL OVER AGAIN! Save yourself the misery and go with another company for your Smile needs.

My teeth were crooked and overlapping. So, I needed spacing and that was what SmileDirectClub supplied. The whole process and all the people I worked with were very good. I was very happy with them.

I've always had a gap and I've always wanted to close it but I'm too old to walk around with metal in my mouth. I did SmileDirectClub as it just seemed more logical to have a little plastic in my mouth and you can't really tell why my mouth has been closed. The top portion of my teeth was not really too crooked. I liked the price and the affordability as well. I saved up and got a price of what it would cost for paying the cash-out.

Getting fitted was very easy. I just had to make it down to them. But everything else was online and it was really efficient. I wore mine for four months and my teeth are back the way they were when I had my braces removed as a teenager. I was very pleased. The only thing is when I got to the end of the program, they said I need to purchase retainers every six months. That's not practical. They didn't tell me that when I signed up and retainers are $300. If I had known that, I probably would not have signed up for it. The other company turned out to be a lot more expensive upfront but when you look at it, SmileDirectClub asking you to purchase retainers works out to be about the same as the that other company. Other than that, I had a positive experience.

Do not use this company. They are useless and have the most clueless support I've ever encountered. I completed treatment weeks ago, ordered my retainers online, received an email saying "thanks for the order, you'll get a separate confirmation email soon" - the confirmation email never came. Since then I've talked to multiple agents over the phone, chat, email, all of them say the same thing - that someone will get back to me but no one ever does. I've forwarded the email and screenshots from my bank showing the charges and still no one is able to help me. Avoid this company and their useless, non-existent support, like the PLAGUE. I completely regret ever giving them a single dollar.

I love SmileDirectClub. I recommend the process. It’s quick, efficient and relatively inexpensive, especially in comparison to braces. Upon putting in the new bi-weekly ones, they’re initially snug. I could feel some movement in the teeth, which was expected. I’m a previous braces wearer, so I knew what to expect. I love the results. It feels different when I'm chewing. They seem to come together more. My granddaughter always says that my teeth are straight.

It's easy and straightforward. They send you everything initially up front. And as long as you pay attention and follow the directions, it's worth it. The treatment plan was for six months. I changed them when I got the notifications. I sent the pictures in when the app prompted me to. After treatment was complete, I wore the retainers during the day for the three weeks. Now my treatment is complete I wear them only at night. SmileDirectClub had me take a picture of my top, the bottom, and from the front to be reviewed by their orthodontist that was supposed to oversee my care. I received feedback after the first time. But I did not receive feedback after the second time. I was left if they it. I just assumed all was well because I didn't hear anything.

My daughter used SmileDirect, and then I joined and had my teeth fixed. I'm 62, and my front two teeth were tipping in and all my teeth were shifting a little bit and I wanted to correct it. My smile is a lot better now. They did reach out to me and I have to respond again. My two front teeth are still tipping in slightly and they were willing to consider providing another retainer for me. But I'm 90% satisfied. I communicated with the reps mostly through email and they were always positive and polite. It was an easy process. They're invisaligners and it's not obvious what you're doing. I like that piece of it too rather than having metal wrapped around my mouth. The whole thing was very smooth. It was a good experience. They were willing to answer questions. SmileDirect is cost-effective. It's an easy service to work with.

My son's front teeth weren't aligned right. So he was not confident smiling. We did the home kit and it didn't turn out great. So we ended up going into the site down in Honolulu and the lady there was fantastic. She was really helpful and quick. Everything worked really good and my son is super committed. He wore the aligners when he was supposed to. So it's all been great.

I went to SmileDirect's pop-up location and they did an X-ray on my mouth with the wand and it was done fairly quick. It was pretty simple. I did the nighttime one, so it was so simple. I loved that I had the option to only wear them at night. They were very comfortable and it was a very easy process. But I had a few issues with me not liking the end result, which wasn't a big deal. There's one little tooth that hadn't maneuvered all the way. But SmileDirect was very accommodating to help me. My teeth are perfectly where they should be. I would recommend it.

I liked SmileDirect's price and the easiness of doing it. Everything was done through mail, and I didn't have to send anything back. They all worked perfectly. My experience was wonderful. It took a little less than four months, and you could see the difference. I've got the before and after pictures. I did call them one time and said, “I don't know if it's working as fast as it should be.” I was just impatient but they took a look at me, virtually, on the phone and they said, “You're right where you should be,” and reassured me that everything was going okay. It was going okay.

I've completed the process with SmileDirect. Everything went smooth. It was fair cost compared to other similar products and it seemed pretty seamless to me with the process. I'm satisfied with the results. I'm not a huge fan of the aftercare, the retainers, because of the longevity of them and the material they're made out of. They get really nasty and gross and they're supposed to last for six months. Other than that, the more traditional route of permanent retainers is probably a better route.

My experience was absolutely fantastic. I went to a location and the rep explained SmileDirect to me. He showed me his progress which was pretty good. I gave it a try and I was really happy that everything was in one box and was clearly labeled. I was happy that it was a four-month process. When I started, it was a little tough getting used to brushing my teeth after eating so often. I purchased a little travel toothbrush and toothpaste and kept it in my purse.

After a failed series of treatments with a different company, I gave SmileDirectClub a chance. They have an office near me and I went in. They did a 3D scan of my mouth and I really liked that better than the impressions which could be a little off when you take them off. The 3D scan was quick and easy. Everyone was nice, polite, and clean. It took about three to four weeks from my initial appointment to getting my retainers in the mail and I had to wear them 22 hours a day, which I did. It was a bit of a hassle keeping them clean, but I got little dissolvent tabs and that worked.

SmileDirectClub was good. I just had to go online and they sent my impressions very quickly. I did my impressions and they said my aligners would be in quickly. And they were there within three weeks. Everything was easy to read and do. I'd get a text every week saying I have one week left for these aligners. And then on Sundays, I'd get another text saying it’s time to change my aligners, let's say, to aligner number two. But I'm not 100% pleased although the end result is good. I could have gone back and said maybe I need another month with my aligners. I wear my retainers every night and it helps.

I liked SmileDirectClub's price. They did a great job when I signed up with them. I did it online and talked to them over the phone. My teeth needed to be straightened very badly. They're straight now. They're aligned the way I want them, and I'm very happy. The process worked very well and it was short. I would recommend SmileDirectClub.

I had a lot of crooked teeth and I wanted to straighten that out and look nicer. I got the molding kit from SmileDirect quickly. It was also easy with the instructions they gave. But I ended up having to go back in person to a SmileDirect shop to get some things corrected in my smile. I had to get the 3D scan and a new set of aligners.

I'm almost due for the last treatment to buy the retainers for my teeth. But I'm still needing to use it again because I'll have to take pictures so I can see them again. So, that way, I can continue getting another one. But my smile is improving. The lower part is getting there. The reps were friendly and very cheerful. They were very nice and respectful when you call, and when they tell you goodbye, they wish you a good day. I was kinda skeptical about SmileDirect, but it really proved me wrong.

I had a space on one side and as I got older, I had to get a root canal and I had a bigger one on the other side. I wanted those fixed, so I decided to go with SmileDirectClub. And I'm glad I did. I went to one of the facilities and the lady who helped me out was really sweet. She had been a SmileDirectClub user and her smile was beautiful. She did the little impressions with the wand and showed me what was going on, and it was pretty quick and easy. Wearing the retainers was easy as well. I would wake up, take them out and brush my teeth, put them back in, take them out to eat, then brush my teeth, floss, and put them back in again. I'm happy with the results and I will recommend them to anyone who wants an easy fix to a problem.

My mom did SmileDirectClub and I've seen the results that she was getting. That made me wanna get the service myself. There were a lot of spaces between my teeth so I wanted to close those gaps. When you first change out the impressions, they're pretty tight. But after a few days, they're comfortable. I did them for 22 hours a day and I only took them out when I ate. I probably was eating only once a day at the time. It was amazing how fast they work. I was able to close in the gaps. In terms of aftercare, I've been wearing my retainers not as much as I should. But there haven't been any adjustments. I would definitely recommend SmileDirectClub and tell others how fast the results were and the process of everything and how it goes.