Byte

They have you use a device called a Hyperbyte and its usage is tracked by an app. At first, it worked great. After about a month, I started having connectivity issues. The device connects via bluetooth but it will not connect to my app sometimes, which is frustrating because it seems like I never use the hyperbyte.

The app is lacking a lot of potential features. For instance, the check ins must be done through the website instead of app, the app only gives you a reminder. Can’t compare progress pics on app, can’t even change the day of the week in which you switch out your aligners. Way too limited in capabilities, it needs to contain the features that are available on the Byte website so it’s streamlined and easier to access. What’s the point of doing some things on the site and others on the app? It’s confusing.

Thank you to the representative who has helped me out. This is the best customer service I have ever had. I originally tried getting liners with Smile Direct. But they gave me the worst service I have ever experienced. I couldn't find anyone to talk to or help me. Coming to you guys was the best decision I have ever made Thanks for all the help, and fast responses. You're on top of it, keep it up!!! I hope your manager reads this and acknowledges your hard work. You deserve it!!!

So far my experience has been positive. There are things here and there that could be improved on just for ease of use. We're supposed to keep all the aligners but the packages are not resealable. This means, in addition to keeping the aligners (and for myself, the packaging to keep them in order), I also need to get and keep a zip lock bag for each set as well. If the original pouch that it came in was resealable, it would just be more convenient and less wasteful. Another thing that would be useful would be if it came with more than one file for the aligners. I have an 18-week plan but need to file the rougher edges for each one and it dulls the file pretty quickly. I've had a great experience so far, but just a few things that I think might improve the experience for future users!

I’ve been self conscious about my teeth my whole life. Even tho most say my teeth are perfect already, they weren’t for me. I did some research and not only does Byte have the option for me to wear my aligners only while I sleep, but it’s EXTREMELY affordable compared to some of the competitors. They’re also more comfortable than I expected, and are easy to adjust to! If that’s not enough, the process was incredibly fast! From the moment I made the down payment, I was told that it would take about 5 weeks at most to get my kit and start my journey. My retainers showed up 11 days later. I was pumped! I had a personal customer service rep that I could text on the phone and get quick answers! It was great and I recommend Byte to anyone reading this!

Don't waste your money on this product. Go to an orthodontist or a competitor. I got a cracked molar and consistent jaw pain. What they won't tell you is that you'll likely need to wear the retainers for life (the changes are definitely not permanent) and it costs a fortune to replace a single aligner when they eventually crack/split - meaning eventually you'll waste even more money. Customer service is pretty appalling too and it takes weeks and weeks to receive the product or replacements.

Do not use Byte. I know the price point is tempting, but I have a valid reason why I do not recommend their service. They only provide half the trays upfront, then you need to complete a check in to receive the remaining brackets. I submitted all of the required documentation, AND CALLED THE NEXT DAY, to which I was told everything looked great and they should arrive in 3-4 weeks. At week 3, I call. JUST TO BE SAFE. The order was never submitted. I have been in the same bracket for two weeks, and will have to wait another 4 to received the "already confirmed" remaining brackets. These trays are not meant to be used for 6-8 weeks.

Very friendly and communicative customer service (phone, text and email) upfront. But in the end they would not allow me to put a downpayment on the aligners so that I could use my FSA funds before the end of the year. So keep in mind that if you have FSA/HSA money to use up, start the process with Byte at least 2 weeks before the end of the year, if not more. I also recommended that they update their website to make that clearer, since the website indicates that you can pay a downpayment, which would simply be refunded if the orthodontist decides that you are not a candidate. But in speaking with the customer service team, they clarified that you must do the impressions, send them back and the orthodontist has to review everything and approve your care plan before any payment can be made. Odd that they don't offer a downpayment options, but oh well. Will go back to Invisalign!

I've had issues with 1 tooth since the beginning of my treatment and complained multiple times. They just kept making new impressions of my teeth that still weren't helping. Then they asked me to stop wearing aligners for over 2 months, which made my teeth completely crooked, then told me they could no longer help me and offered a refund, which they previously told me wasn't an option since they offer 100% guarantee. I can't talk to anyone on the phone. When I call, no matter the number they give me, it goes straight to Serena's voicemail who is apparently in charge of my account. I have complained everywhere, but still can't speak to anyone on the phone. No one listens in emails. Don't use them!

Do not use Byte! They have awful customer service. I had to request my additional aligners to be sent to me and had to speak to a bunch of people from customer service before anyone would respond, which delayed the process. After 28 weeks, my two bottom teeth are still crooked. I reached out to customer service about it and they ignored me for a month. Then they told me it’s because of gapping between the aligners and my teeth, and to wear my prior aligners again. I did that, still crooked. Byte needs to have much better customer service and they need to be more proactive about checking in. Everything is automated so it feels very not personal and it’s a pain to get some help.