Byte

I have the night aligners that I wear for 10-plus hours. Putting them on, the first few weeks, there wasn't any discomfort. In different weeks, there would be more pressure. I change them every week and I'm wearing week 13 right now. I've taken to putting them on for several hours during the day so that it doesn't disturb my sleep at night. I feel a difference in the alignment in my bite. It has shifted. With this most recent check-in that I had to do due to issues with air bubbles being seen, I had to go back and try to find what was the best fitting alignment set. I found one that was on week six that removed the air bubbles or most of them.

I just ordered my next set of aligners and the process of that was really easy. I'm a very busy person. I don't have time to go to the dentist and get checked and go through the whole process of Invisalign. So, this was really very much worth it for me. Also, you don't have to pay all of it upfront. They have their payment plans. I feel like if I needed to contact them, they would be very willing to help me just based on my experience. The app reminds me when I need to switch my aligners or when I need to do whatever it is I need to do and it just keeps track. They also make a 3D model to show where you started, and then where you're supposed to be. That's really nice too. Then, you take your progress pictures. I love my results now that I've been using it for a couple of months. I've recommended several people to do it because I don't have any bad things about it.

The rep was texting me and offered me multiple forms of a payment plan. She told me there was so many ways to go. My dental insurance does not cover online aligners because they all want you to go through your dentist to do all of this stuff. So, I am paying all out of pocket for Byte. But I like that Byte has a 500 which is low. I loved that. 500 is very decent and a low enough credit score to help people get approved for getting their teeth fixed, and that is great.

I'm on the nighttime routine. I just wear the aligners for 10 hours every night and I change them out every week. With my plan specifically, I have to go through 19 weeks. I'm about halfway through right now-ish. I brush my little aligners. Byte gives you a little whitening and cleaning foam you can put in them and then you just wear them. Usually, on the first night, because it's of the new set, they're pretty tight on your teeth. It's not uncomfortable. It's just different because it's like having something really tight on your teeth when you're not used to having something like that. But after the second or third day, your teeth are already fitting in them really well because they're shifting your teeth every week. It hasn't been bad for me. Braces are worse.

Byte is easy and painless. The customer service care team that you work with in the beginning is really nice and knowledgeable. They walked me through the whole process. There is comfort and ease in the whole process and getting to do it at home rather than having to constantly go to the orthodontist and having to worry about braces. Byte is just way more independent.

The first part of my process shifted my top teeth and the second part of my process is working more on my bottom, which is where the majority of my bite needed to be fixed. I've only been two or three weeks into my bottom bite. I've seen a shift and this is over a 19-week process. It is really slow but you'll be able to see the results. Plus the little tracker that you can look at and go from zero to the full. However many weeks you have to do it for is really fun to follow. It's pretty accurate with where your teeth are shifting in what week you are. It's like a 3D model thing to look through.

I wanted to get my teeth straighter. My bottom teeth were so crooked and it was hard to keep them clean. Since I've started trying to straighten them, they're straighter now. It's easier to brush and floss them and keep them clean. I like the contract that I have with Byte. I got it where it automatically does the payments for me. I had a little issue with trying to get my card switched over but it wasn't Byte’s fault. I paid twice the $49. So this last month, they just reduced my payment to $25. They made it right for me.

Text again on Monday the 17th asking for a confirmation that my order has been corrected and "Jamie" stated that he was working on and that he had submitted a refund and would reach out once everything had been corrected. The following Monday, April 24th, I asked for the status. He replied "Oh my gosh, I'm sorry. I will reach out to them right now and see where everything is at". Four days later I still had not received a reply and it had been 13 days since I had reached out to fix the problem. I sent a text, email and tried to call. I stated in my text that I no longer had faith in the company to provide me with the service I had paid for and requested a full refund as my order was never confirmed correctly. No reply.

On Friday, April 28th, I sent another text and asked why no one will return any of my messages and he actually responded with "Sorry. I sent this over as a tech ticket. The refund was approved on the 17th. I am not sure why it hasn't shown up on your end as of yet" and I sent pictures of my account to prove that I still had not received it. NO REPLY. Monday, May 1st - another text. No reply. Wednesday, May 3rd, another text. My phone number is now on a "do not accept" black list because I no longer receive a menu of items to choose from but goes directly to "extention 0489 is not available". I have left dozens of messages with no return call. I called from my husband's phone, at the menu I chose that I was not a customer but had questions for customer service. I was told that there was a 10 minute wait. 45 minutes later and it is now 7pm when they close and still no answer. I left a message. Still no return reply.

I have submitted a complaint with the BBB as well. The representative finally answered my text with "the tech team is saying that you should have the refund in the next few days". I thanked him. Friday, May 5th, still no refund. Text again and was sent a screen shot saying 15 days in Refunded, 35 Days in Closed/100% complete. With an answer to call my HSA provider. I did that and was told that nothing has been submitted. I text Jamie again yesterday, May 22nd, still no refund. May 23rd, 5 1/2 weeks later, and I still have not received a refund. No answers from anyone. IF the company processed a refund, it was not to my account.

The only thing is that Byte only gives half, then they have to resend the other half out. I don't know why they wouldn't send all of them. Other than that, I'm five weeks in, and so far, the experience has been super easy. It's just 10 hours a night and swap them out every once in a while. There is mild teeth pain, which is to be expected. I have no complaints. Everything was a lot faster than expected, and everything has been great so far.