Byte Reviews

This company does not stand by their product and their customer service is horrible. I have been trying to reach them for over a year to get them to replace what THEY determined are ill-fitting retainers. Their strategy is to simply not respond at all. Stay away.

This is a scam. They take your money and run away with it. Damages teeth and coerce you into signing their waiver so they do not have to help or refund you. Terrible company and a scam. STAY AWAY FROM BYTE! Unless you want to lose thousands and have crowded damaged teeth

We never received our entire treatment plan. The FDA shut them down. They never made any attempt to fulfill the orders. And in fact, they blamed us! They had us do two sets of impressions then said the impressions weren’t good. Then wanted pictures, we sent the pictures. Then they wanted us to go to the dentist. We sent the dentist notes; then they said the dentist notes weren’t adequate. Finally realized that they were shut down by the FDA. They should have made arrangements to either refund folks for part of their treatment plan if they didn’t get the full thing or have another company fulfill the rest of the orders. I communicated with them many times and they refused to supply the missing aligners (there were 4) or give us a partial refund.

They don’t talk to you at all. My teeth didn’t even get straight. I’m very disappointed. I will never use Byte again. I wish I would of been better experienced or at least actually talk to someone and not email. I needs to be face to face not an email.

I would do 0 stars if I could. I paid almost 4k to for them to promise that my teeth will be straight at the end of my treatment. Well I finished all my retainers and noticed my teeth weren’t straight so I asked for more sets because I paid for it. Well I got an email saying I’m not eligible anymore. Mind that they took almost 3 months to even get me my last set because they were in a lawsuit for hygiene neglect in most patients so they told me I had to do see a dentist to make sure my teeth were ok.

I cannnot believe that remote orthodontic treatment as this is even legal! We fell for it - it cost a third of what Invisalign would cost and aligners LOOKED the same. So wrong, they are NOT the same at all! Actual orthodontic work requires IN-PERSON evaluation and close monitoring, we learned that the hard way. Not only did it not work, turned out it was never going to work, as my child's teeth were crowded and she needed space for them to move. Noone told us that when we sent in her impressions to Byte. They sent us some trays and sent us on our merry way.

DON’T USE BYTE!! Worst “customer service” I’ve ever encountered. Took my money, ignored my issues and my teeth are not straight. The closer you get to paying off your balance the less service you receive. They are cheap retainers that break easily too. They don’t get back to your queries for weeks because “they’re short staffed”. Go with Invisalign. They back their product with service from a real dentist.

Don't even order the impression kit. From the moment you do, their extremely aggressive sales team will start calling, texting, and e-mailing you incessantly. Once I gave in and ordered a full aligners set, that was it, and I was never able to get a hold of anyone for assistance again. Retainers were received with no guidance whatsoever. My account online provided no guidance either. I repeatedly tried calling customer support and e-mailing for help, but no one with Byte would ever respond.

I did not have a good experience with Byte. I went through the system (2 times), following everything exactly and my teeth did change at all. They were also not willing to help or give a refund. It was a total waste of time and money. I do not recommend using Byte.

My experience with Byte has been an absolute disaster, primarily due to its abysmal customer service. I've gone through treatment twice and paid for it both times but when it came to getting my final aligners (which are part of the package) the company's support disappeared entirely. My issues began when my top aligner broke and I contacted them needed the final pair. After a number of phone calls, you just get a generic email that gives you the run around. They finally after over 10 times of going through the process of calling and emailing back and forth they asked me to go get another set of xrays (which I did) just to get another email saying they can't help. How when it's the final aligner I was promised? After repeated attempts, they failed to deliver, the company simply stopped started saying 'your case is closed and we cannot help'. Please save your money and save yourself major headaches at the end of your treatment.