Publix Pharmacy Reviews

We have absolutely loved the Publix pharmacy on Hwy 96. We switched from Kroger and haven’t regretted it one bit. Not only is the wait time short but the staff is so friendly and helpful. From customer service to medical knowledge to helping me as a mom navigate sicknesses with my son, they are amazing. My dad was a pharmacist so I understand the trials of being behind that counter, but you would never know this pharmacy has any. They are always willing to drop what they’re doing to help and talk with me. Hopefully this review helps give them a fraction of the praise they deserve!

This Publix Pharmacy at Brickell Village is truly outstanding. For the past three months, I've been struggling to get my medications refilled at a nearby Walgreens, which has unfortunately been a very frustrating experience, as well as at multiple CVS locations. About two weeks ago, I transferred my prescriptions to this Publix Pharmacy, and the difference has been remarkable.

Worked with Justin at the Villages Publix. Very polite, helpful and caring about the new prescription I needed. Researched and went over it with me, and so did the other pharmacist. Very informative. The staff is always professional and prompt.

I want express my gratitude to Publix pharmacy manager (Mikel) located at 13 th St in Saint Cloud, Fl, he really cares about patient's health, he always comes up with a solution to help me my medications. He is really and asset to the company.

Apparently my particular Publix Pharmacy is right in line with the ridiculously "G Jenkins. Standard on Business Operations" as reflected in these reviews. I've shopped Marathon (only store for 50+ miles here in the Florida Keys) store for 9 years and the pharmacy is atrocious! Horrible personalities, especially since Nick RPh finally left. He was the epitome of the family pharmacist and truly cared about patient care! The "leftovers" and apparently "stand-in techs and pharmacists", and I used those titles loosely, are obviously scraped from the bottom of the barrel. Aside from the monthly power trip with sched IV controlled meds I've been on over 10 years, their inability to count 30 days refusing refills. Regardless of what day you submit via the app, it's too soon. Ultimately they'll fill on day 28, 29, 30 but mostly day 31 giving me 1 day to pick up.

Pinellas Crossing Publix pharmacy keeps changing my pain meds refill date. I called 6/8/26 to ask when I can pick up my script and the tech told me tomorrow, which is today, 6/9/26. That is a 30 day turn around. When I talked to the pharmacist on duty he told me the date to pick up my prescription is 6/11/26 which is 32 days out. My prescription is for every thirty days. I've placed a call to Publix corporate to enter a complaint. I can see on these reviews that people with pain meds are having the same issue. THIS HAS TO STOP!

Publix gave me a defective inhaler. They refused to refund my money or replace. The ** state they can’t resale drugs. Well no kidding? And nor would I expect you to TRY to sell a defective product but apparently Publix does. Or maybe their Pharmacist just don’t go to college and have any education? Scary!

Second time in a few months I've had to wait for three days for fairly common drugs.

Publix Pharmacy at 1405 S. Federal , pompano, fl 33062. They never have any medication and I Should waited 5 days or more. Two weeks ago my doc sent the prescription and took 2 weeks. One month ago they did a big mistake and refused to give my medication saying that my insurance was expired. BIG MISTAKE. Bunch of incompetents.

I made the mistake of switching from Walgreens to Publix to save time, boy was I wrong. I am on automatic refill and is never ready. Now I call before I go and they tell not ready but will refill now. The Pharmacist are rude as heck. I think they never have your script ready and tell you come back in 15 minutes so you will buy groceries while you wait. Going back to Walgreens.

When calling the Publix Pharmacy in Senoia, Ga., the lady Tina is so very rude. She definitely doesn’t know how to say, "You’re welcome," she just says, "Umm."

Is anyone going to do their job? Why are patients having to call and play middle man on communication and why does it take so long to get things done. Sick people are waiting forever for their medicine and y'all have no sense of urgency whatsoever. Just blame a doctor office or another pharmacy. INCOMPETENT. UNACCEPTABLE. DO BETTER. DISAPPOINTED ASF.

Taylorville location needs some attitude changes. I realize it's a high volume store. My pain meds are 6 days overdue and little girl had attitude about being short handed and backed up. I get it, they had to order my meds but they were showing there. I asked if they could look for them and she said no. So I asked when they open the boxes could they make it a priority and pretty strong faced said everyone is a priority at this point. I fully agreed. So my problem is if your that far behind on my meds which is only for pain, then how about the people that heart or lung meds. These people are not customers, they're patients. You can do better. Still waiting on mine by the way.

Publix Pharmacy is getting very sloppy at filling Rx. They used to call to notify when Rx was ready BUT long time now they do not call and they tell me that Corporate says all thing are WORKING OK WITH THE CALL SYSTEM. SOME HAS THEIR HEAD UP THE DARK PLACE.

When you drop off a prescription and you’re told it’ll be ready in an hour but yet you give them 2 1/2 hours before going to pick it up and you are told, "It looks like we are still working on it." Of course it's normal to become aggravated yet the person behind the window wants to smart off at you like you somehow made up the time yourself. This has become normal for Publix to the point I'm gonna start looking for another place to get my medication. Don't give me a time if you are not going to honor it.

It should not take 5 days to get a Levothyroxine 100mcg refilled. Especially since I am supposedly on their synchronized refill plan. For three days in a row, I drove there and was told "tomorrow after 3." This is one of the most commonly prescribed medications.

I have a dog with a seizure disorder. She takes phenobarbital. In December her medication cost me 32.00, this month 114.00. Publix vehemently denies they raised the price. I reported this to the BBB to no avail

I have to think about that this pharmacy is overextended and can't keep up with demand. It used to provide great, prompt service. This past week, end of February, they lost or didn't record a phone-in prescription from my dentist. Then, when I hand-carried a paper prescription, they weren't able to fill it in the time allotment they gave me of 45 minutes. I didn't get a text as I sent as assured I would get so I went in person to check 2 hours later. The clerk was polite and cheerful but it took her some time to find my script in a pile on the counter. She said it had been a "madhouse". The delay caused a delay to necessary dental work. I'm going to have to find another pharmacy even though it's near my home.

I normally don’t write reviews, but this situation truly needs attention. Publix really needs to tighten up their pharmacy process. First, I had a prescription that required an authorization form from my doctor. Publix told me they sent the form but never received it back. When I contacted my doctor’s office, they said they never received anything. They then resent the authorization and confirmed it was sent back to Publix. Instead of proactively revisiting my case, Publix waited until I called them — and I had already called several times checking on the status. Once everything was finally cleared on a Thursday, I was told the medication would be ordered and ready the next day (Friday). When I went Friday, I was told it still had to be ordered and would arrive Monday. Monday came — no medication. Then I was told Tuesday after 3 PM. Tuesday came — still nothing. Then Friday. Friday came — still not there. Now I’m being told Tuesday again.

Unprofessional staff, quite fresh with the mouth. When I speak to them I feel like a bunch of temporary under educated high school kids are taking care of my medication. Look around. They can’t even keep the unity in their team. All temporary. You lost the best to Port Orange. I used to buy gifts of chocolate for the staff, now I don’t even want to see their faces. I send someone to pick up. They don’t want to complete a shot series. Tried to hand me something that was not mine. Spoke down to me. I do believe they my a comment that they may have gossiped.

Every time I put in an refill and even wait a week after it was to be filled I still have to wait for them to fill it. Poor service I know they have a lot of customers but it get old.

We have been using Publix Pharmacy off of Leesville Rd in Rsleigh, NC for awhile now. Unfortunately we dealt with a lazy, morbidly obese, obnoxious pharmacist that was too lazy to walk a few feet to help me with my prescription. Next time I come in...I am dealing with a clerk there named Olivia. They must be best buddies from their similarities in excess morbid obesity. This rep was very disrespectful to me and kept making faces at me calling me names. I asked her to stop and she only laughed. Perhaps a mental disability, I am not sure. The point is we will never go into that pharmacy again over the obnoxious behavior of these two. Don't waste your energy!!

I’ve never seen or used a Pharmacy that takes as long as Publix does to fill a prescription that was called in hours before you go to pick it up. Just can’t understand why it takes so long to count out 30 pills, put it in a bottle and slap a label on it. I stopped using them but my prescription plan changed and unfortunately I’m having to use them again. And the folks in the pharmacy talk to like you’re a 5 year old that has no clue. I guess they get paid by the hour and milk the clock to ensure job security.

Publix Pharmacy in Valdosta, GA. They do not answer the phone, they will not be able to order a script for the next day even if they say they can. Do not leave your paper script with them hoping they can fill it later. If you find another pharmacy that has it they will not give it back to you or transfer it to another pharmacy. You'll just have to wait until they get it. It's now been a week. They close their security shade before closing time. Not even customer service can get them to answer. Not even an apology for poor customer service. The tech just turned her head up in the air, looked at the ceiling and stopped responding. People get upset when they need a medication to survive.

The customer service staff members are slow, disrespectful, and provide a poor quality of service. They seem to prioritize their lunch breaks over the needs of sick clients in front of them. Additionally, they show a lack of empathy and understanding for the difficult situations that people are facing.

Location :155 Johnny Mercer Blvd, Savannah, GA 31410·4.8 mi. I have been a long-time Publix Pharmacy customer, but I recently experienced extremely unprofessional conduct at the Wilmington Island, Savannah, GA location. In July 2025, pharmacist Karissa Mizner Atkins (GA License RPH027446, NPI 1659708048) spoke to me on the phone about my prescription. Instead of providing assistance, she made inappropriate comments, saying I was ordering medication “like it’s going out of style,” threatened to report me, and then hung up on me. This was not only unprofessional but also outside her role, as my prescribing physician had already determined and monitored my treatment plan.

Today I received what I was told my one and only prescription of oxycodone. When I called to find out why because my roommate picked it up for me and he was told DEA regulations. I told the pharmacist the law requires that he speak to me and he hung up on me. Nice customer care.

Unfortunately, my experience at this Publix Pharmacy has been consistently unpleasant due to the pretentious and dismissive attitudes of Jen and Stephanie. Picking up my prescriptions should be a simple, respectful process, but instead it feels stressful and unwelcoming every time I have to deal with them. Most recently, Jen complained that she had called me several times regarding a prescription. When I explained that I work in sales and get 50+ calls a day from unknown numbers, I also apologized for missing hers. In my field, it’s not uncommon to miss calls, but instead of handling it with understanding, she continued with the same pretentious attitude, even telling me this was the “fourth time this has happened.” I honestly don’t even know why an online pharmacy sent my prescriptions here in the first place, but I would have expected a little more professionalism and care in the situation instead of rudeness.

Horrible wait. Awful process for checking to even see if they have something before telling me to wait. Then they get a substitute and make me wait again because nobody here to do pick up. Will not ever come here again if I can help it.

Publix is a great organization as a grocery store but lacks in the pharmacy business. Although I understand their limitations under the control of today’s insurance companies for approval but when a doctor writes a prescription for their patient in post operative care what gives the pharmacy worker the authority to say when the patient can fill said prescription? Oh, perhaps I get it… Because so many opioid abusers in this country today, when a surgeon writes a legitimate prescription for their patient who is only 8 days post operative care after a major surgery and truly needs these medications refilled the pharmacist now has the authority to say you can’t get this filled before tomorrow? What???

I had the worst experience with the Pharmacist Megan at IHB Publix! Very incipient! I have Rx and Venzaha 13 refills. Well I have 13 refills. A coupon for $ off. Very expensive drug. Great drug for women who experience 🥵 flash. Anyway helps me I have multiple refills. Need refill. Called and Megan (.Pharmacists) said no can’t get the med. Why? She said no more discount through Vehozah. Called and yes I have $2000 with Vehoza. Bottom line credit/ she refused to call! Not helpful, rude! And Publix 2 blocks was helpful and a tech. Megan the worst pharmacist ever!!!!

I was on 3 x 60mg of morphine er and 3 x 10mg oxycodone a day and Publix completely stopped filling my medications. I had never given them any reason. 13 years at the same location. Then I find out they are being sued by the Federal Government for over dispensing meds. I'm not taking them for the fun of it. A blown out back, a craniotomy due to a ruptured brain aneurysm the size of a golf ball. Somehow these isn't right!

I really wish I could leave zero stars. The pharmacy tech who I have had to deal with is extremely rude and ignorant. She has not only made comments about me and my children but she has been extremely unprofessional. She is a blonde woman and I wish she wore a name badge so I could comment on it publicly. I am a professional and a business owner so I write this as both a warning to the public and as a plea to the corporation. Teach your employees common courtesy, teach them customer service, and if they aren’t good with people then put them in the back. As a restaurant owner, I would NEVER tolerate this woman’s behavior with my customers. If you’ve had a similar experience, I hope you are able to take some time to say a little prayer of gratitude that you don’t have to treat people the way she does.

Several times now I have picked up a medication on one day but the date in their system may be up to a week later. I believe it may be only from the prepaid site. I just know that I will not be using them anymore. Because they have screwed up with my sleep medication every month this year. I picked up my prescription on July 12 but in their system it claims I picked up in July 17. I know because this is my birthday, it cleared my bank on the 12th, I ordered the meds that same day, the label was the 12th and my husband was in the car with me when I said on our way to dinner, that night, I will be able to sleep tonight. That was a great birthday present. They said there was a signature on that date, the 17th, but if I use the drive through and prepaid service I never sign anything.

Yesterday my husband was at a doctor’s appointment and prescribed a new medication. I work in healthcare administration. Needless to say he defers to me the responsibilities of managing prescriptions, insurance, and all other healthcare needs. While I was on my way to an appointment. I received a text message from Publix. I forwarded this text message to my husband‘s work phone. I knew he was at the doctor’s and he was going to call me following my appointment to let me know how it went.