Walgreens Pharmacy

The Walgreens at 11107 Market Street Rd, Jacinto City, TX 77029 is truly the worst service every time I call or pick up my prescription. Today I called to check on my prescription which they have had for over 3 days in process according to their app. I called and spoke to a person by the name of **, who at first tells me

''there no prescription in their system showing up for me.'' I told her ''that's not right because I got the app notification the same day my Doctor office's had called it in, so I know for sure this Pharmacy receive the order''.

For the past 8 years I have been going to the same doctor and I would bring my prescription to the same store near the doctor and every month they would either say, "We don't have it," or "We will have to order it." Thankfully there were a couple of HONEST PHARMACIST who would pull me to the side and say, "Just come back later, we have it.." This is BY FAR the most basic of situations...

Walgreens is refusing to provide the FDA approved abortion drug: ** because it is more afraid of legal threats of antiabortion groups than of the health of women. This decision puts the lives of customers at risk and as such Walgreens cannot be trusted to protect the health of its customers.

This company mostly put items they don't have on sale for some reason. I think the competition is very high. They bought the good old store Rite aid where most of them are already closed because of their practices. They try to attract customers by giving rewards but this rewards unlike any other retail stores in the US. They are determined when and how much you can use at any point of time. Every other store lets the customer choose when and how much reward to use... so the rewards are meaningless if you can't use them when you need it???

Last week, on Saturday around 6pm I went to Walgreens, (located at 3317 Montrose Blvd. Houston, Texas,) to get my medications that I was taking since 2015, 8 years now. My doctor prescribed me a 3 month supply, which I received before. The person up front told me to wait 20 min. I did. Then he told me that pharmacist have to talk to me, because she doesn’t want to give me 3 month supply. She talked to me very briefly and said that she doesn’t feel good about giving me 3 month supply. I pointed out to her that it was given to me before and also a few times it was not in stock for couple of month and other meds do not work for me, so my doctor wants me to get 3 month supply. She said no. Then I told her it’s ok and give me one month supply and I will be talking to my doctor about getting two more month somewhere else. The pharmacist left.

The nearest pharmacy is Walgreens in North College Hill. It is somewhat convenient, but service is questionable. The store itself often looks like untidy. Items out of stock, shelves disorganized... The pharmacy is the worst. They send emails, texts, and phone calls to remind me to reorder meds I don't need. When I received a 90 day supply, they harassed me after 28 days to renew it. I asked them to stop and they could only turn off all communication, so I never know if a script is ready. Calling them requires several levels of robot messages, none of which are ever helpful and then a long wait for them to answer the phone. It is usually not someone in the store I called, so I have to go through everything again.

Walgreens never had good customer service, but since this giant company decided to buy medical practices, its pharmacy service has become dismal and dangerous. "Pharmacists" who work at my branch are so undertrained and overworked they can easily make mistakes with the meds. Not only that, but profiles are lost, meds on profiles get deleted, and refills disappear. Wait times, in person or online are hours long. When this company can't even do what it has been, it has no business buying up medical practices for profit. Shame on you Walgreens. If I could I would definitely change my pharmacy, but alas, people on Medicaid have no say, and the government keeps giving money to these morons to make their CEOs even richer. Little people continue to suffer while the rich get richer. Shame.

The phone service to refill a prescription is TERRIBLE! Either the Recorded operator can not understand your request to “refill a prescription” or other words or phrases in English are “not understood”. Then after total frustration when you are “transferred to the pharmacy”. Good luck!!! I’ve bowed up in the past to see just how long it would take to get to talk with the pharmacy and waited 1 Jr 45 minutes while I did other things, only to hear a “click” and the phone call went DEAD! It’s as DEAD as the IT Phone service offered by Walgreens. But hey, I’m convinced that Walgreens does not care about these reviews. Else, they would FIX this problem. I’m considering moving our business to another pharmacy. Maybe CVS, Walmart or Publix. I’m fed up with Walgreens' terrible service via phone refills!!!

Prescription was sent over by the doctor's office, they said they do not accept the insurance and would not be able to provide the flu medication only the nausea medication… I asked if the insurance is not provided by the doctor's office and they said a text message should have been sent to me with an error, they also mentioned that the location I was at, is not allowed to provide the flu medication and I need to go to different location to ask them to transfer it to CVS Pharmacy. That location where the prescription was sent to is closed. I have to wait til tomorrow to go Walgreens to the location they sent me to to ask them to transfer it to CVS… They are not allowed to give me the prescription to go get it elsewhere, even though they are looking at the prescription on their screen… I’m not sure if this is the process but it's pretty unfortunate for the person with the fever, cold sweats and incessant coughing.

The customer service is ridiculous! My doctor has sent over medications numerous of times! I wait for long periods of time before I even pick them up and they still aren’t available! It just really sucks when the medication is really needed right away. The lines are just ridiculously long! They really need to find a better way of serving the community in a more sufficient way!