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Reviewed Oct. 2, 2023
No wonder there are no customers. A lady with a cavalier attitude behind the counter told me my prescription would be ready in 1, maybe 2 or more hours. It was a take it off the shelf and put a label on it kind of prescription and they had had it for hours already. They were not busy either. So I came back in 1.5 hours and she bothered herself enough to talk to the pharmacist who said I can get this over the counter. I asked, "Why didn't you tell me that 1.5 hours ago and I wouldnt have made a second trip." She lit up with an evil grin and said "I didn't know it then". The pharmacist was peering out from his cubbyhole at me like "so whatcha gonna do"? Not one other customer was there and I can see why. That is my last time to give that Walgreens any business at all. Back to CVS I go.
Reviewed Oct. 2, 2023
You better love "elevator music". Never less than an hour on hold + factor in 1 or 2 hang ups. Asking when your Rx will be available THEY LIE! Only question is how far from the truth is their response--available in weeks, days or hours. A patient portal or message capabilities would resolve the issue - website could have been designed better by my grandson.
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Reviewed Sept. 30, 2023
After months of receiving the poorest of service, concerning my monthly refills,(call me stupid, for staying with them as long as I have, with this low level of service), I am finally moving my prescriptions. I was just told that if you have a very important prescription, (for me, I cannot miss one day of), that even if it is on automatic refill, they might not have it in stock. WTF.
Reviewed Sept. 30, 2023
Why is it when Walgreens gets my script on WED. They wait till Saturday to request special authorization that is not needed. Further they do this on a Saturday when the office is closed. Do you believe this is helpful to a patient who needs this med. No. It's delayed three days and you are out of medication.
Reviewed Sept. 30, 2023
8 yo grandson accidentally overdosed on his insulin. MD sent prescription to 24 hr pharmacy. Pharmacy won’t answer phone to see if prescription will be ready & store mgr REFUSED to go tell pharmacy that an emergency call was holding. Had to drive at midnight from another town to find that the emergency medication is not ready and they’re in no hurry to fill it. Worst customer service ever from pharmacy and store manager. Will be filing a formal complaint with pharmacy board and Walgreens corporation, not that they care anyway.
Reviewed Sept. 29, 2023
Worst customer service ever. I showed up to get my 3rd shot here. But on 9/6/23 I got 2 shots but didn’t get my $10 coupons for them. The pharmacist said they were put on my Walgreens’s app. Well the internet sucks in this store so couldn’t use them to shop. This place should have some kind of internet so customers to be able to use it to shop. Thinking I need to probably transfer my prescriptions and shots there. Which is down the street from here on Sycamore Avenue in Vista, CA.
Reviewed Sept. 28, 2023
This pharmacy is the worst. They have horrible customer service. Attitudes are terrible. They never have correct information nor do they try to correct anything. Doctor sent meds. They said never received. This is all the time. I always have to ask for a supervisor to get proper help. They also have people working there that do not understand English so it makes it hard for you to get proper help.
Reviewed Sept. 27, 2023
I used to use Walgreens pharmacy but switched to Walmart pharmacy because I was sick of the hassle of having to deal with Walgreens. I ended up having to use Walgreens again to pick up a medication because I needed a pharmacy that would be open late at night. I went through such a hassle just trying to get one simple medication filled, which reminded me of why I’d left Walgreens in the first place. I sat on hold for a half hour for them to claim they hadn’t received my prescription from the emergency room doctor. Called the emergency room department who assured me it had been called in and that they’d gotten a confirmation receipt from Walgreens.
Called Walgreens again, sat on hold for a long time to find out that it was in fact called in in the first place but they were out of stock and had to be transferred to a different Walgreens. Then it took 5 hrs to be ready at a Walgreens on the other side of town. I then waited for 45 minutes in line when picking it up. I will never, ever use a Walgreens pharmacy again. They need to get it together. Maybe they’re understaffed…idk but it’s not worth the headache.
Reviewed Sept. 26, 2023
On 9/25/2023, at about 1:17 pm, I went inside the Walgreens located in Edinburg on University Drive. I went to the pharmacy to pick up an order I had placed two days before. I was attended by female (around 25 years old wearing glasses). I asked her about my prescription and she replied they were getting ready for lunch break and that she didn't know if they had my prescription available and if not available it would not be ready until after 230 pm. I told her I live 5 miles away and the traffic was bad and I did not want to have to make another trip. She didn't seem to care since she didn't even bother to physically check to see if my meds were there.
I understand that lunch break is important but given the number of times this particular Walgreens pharmacy dept. has disappointed me I felt the need to write a review. This is not an isolated instance, it seems to happen most of the time whether it be while talking to them on the phone or in person. They seem too robotic and even lazy. It's so disconcerting to know that a name brand business like Walgreens would not notice this going on, or maybe it just doesn't matter to them, hopefully, this is not a reflection of all Walgreens in general.
Reviewed Sept. 25, 2023
Just showed up for my flu vaccine. Scheduled it and completed all paperwork online. When I arrived, they know nothing about it, are completely lost, and having me repeat the process. I will NEVER trust these bozos with anything health related again.
Walgreens Pharmacy author review by ConsumerAffairs Research Team
Walgreens Pharmacy is a widely-known provider of pharmaceutical services across North America. Walgreens’ online pharmacy is a quick, convenient way to get prescriptions refilled. Prescriptions can be delivered to a specific store and managed from anywhere with an Internet connection. Consumers can set up an account and manage their health from an online dashboard.
Prescription refills: Consumers can refill prescriptions online using their online account or by checking out as a guest. Guest checkouts allow for multiple prescriptions to be refilled at once with a prescription number and an email address. Consumers can also refill prescriptions via email and text message.
Medicare Part D: Consumers using Medicare Part D can check online for a full list of providers that use the Part D savings plans. Walgreens offers zero dollar copays on tier one, generic prescriptions on selected plans. Medicare Part D members also receive drug plan options such as personalized drug plan advice.
Medicare Part B: Medicare Part B is a Medicare plan that caters to diabetes customers and does not come with a prescription plan. Walgreens offers zero dollar out-of-pocket costs, 90-day prescriptions refills, 24/7 access to a pharmacist and same day availability for Medicare Part B customers.
Specialty pharmacy: Customers who require specialty medication for long-term treatment plans can enroll with Walgreens' specialty pharmacy. This accredited division of Walgreens Pharmacy will ensure drugs are delivered with care based on their storage requirements. The specialty pharmacy can manage customers' prescription refill schedules, help find financial assistance and explore customers' benefit options.
Mobile app: Consumers can manage their health from Walgreens' mobile app. They can set pill reminders, keep track of prescriptions, schedule refills and earn rewards points from their mobile device.
Accreditation: Walgreens specialty pharmacy is accredited by the URAC and the ACHC.
Walgreens Pharmacy Company Information
- Company Name:
- Walgreens Pharmacy
- Formerly Named:
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