Walgreens Pharmacy Reviews

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About Walgreens Pharmacy

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Walgreens Pharmacy specializes in pharmaceutical and wellness services, featuring prescription refills, vaccinations and health advice. Since 1901, Walgreens has combined extensive retail presence with innovative pharmacy solutions, offering accessible care through digital tools and personalized service.

Pros
  • Quick prescription processing
  • Good product selection
Cons
  • Long wait times for service
  • Inconsistent customer service

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Walgreens Pharmacy Reviews

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    How do I know I can trust these reviews about Walgreens Pharmacy?
    • 4,783,654 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 4, 2025

    I have been getting my post-transplant immune suppressants & other medications I need from the Walgreens Specialty pharmacy in Albuquerque, NM for almost a yr. now after complete frustration from dealing with the incompetent obstinate staff at the CVS Specialty pharmacy in Aurora CO who consistently failed to deliver my medications before I ran out. I so appreciate this Walgreens pharmacy’s great customer service & efficiency of their pharmacists & staff to deliver my prescriptions on time that I am posting this 5 star review. Every month THEY call me & deliver by FedeX as scheduled to my home free of charge. I highly recommend using them to others that need life-dependent Specialty prescriptions to be delivered on time with caring efficiency & reduce your stress.

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    Staff

    Reviewed Oct. 21, 2025

    This is not a gripe against any of our pharmacy staff here in Baraboo, WI. They do a great job and are friendly even when being very busy between the walk up and drive up! My complaint, they have recently switched from several smaller size pill bottles to now a gigantic size that is impractical for the small pills I get, even 90 day supplies. I can see where going to 1 giant size makes it easier to control inventory on their end, but when you have 4-6 scripts like I have you need a much larger space to even put this large containers. Please go back to stocking the smaller bottle size, which must handle a large portion of the pills distributed.

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      Customer ServicePriceStaff

      Reviewed June 19, 2025

      Another month and another flawless review for my local Walgreens at 2519 Kettering St. Janesville, WI 53545. ** (lead pharmacist) has ALWAYS exceeded my expectations when it comes to customer service and going above and beyond what any other pharmacist would even think to do. He also apologizes on behalf of his pharmacists that make mistakes and then try to turn it around and make the customer out to be at fault instead of owning up to his personal mistakes. ** has taken it a step further and issued me a $10 in store voucher as an apology. Not many customer service oriented employees swallow their pride and apologize for someone else's mistakes, led alone issue a voucher on top of it. This is just one of the many small gestures that ** has done for me personally as a customer and I want him to know that I genuinely appreciate his service.

      I know most of the time businesses overlook this type of seemingly small, mundane act, but I'm here to issue my heartfelt gratitude because I don't know of any other avenues I can venture down to make my review known. It's a shame that this type of customer service isn't rewarded more often because if there's anyone who deserves monetary reward for this type of thankless service, ** should have received many raises by now. I know personally, I've written at least 3 5/5 reviews highlighting ** exemplary service and dedication in setting Walgreens apart from the rest of the competitors.

      Merely sweeping these types of reviews under the rug without at least notifying ** of his magnificent customer service skills is a disservice and creates a no-win, no-benefit attitude which is why businesses have issues keeping and maintaining a good workforce that aligns with the values that I know Walgreens expects but doesn't truly want. Until Walgreens actually pays and rewards their employees with raises, employees like ** will take their skills/services to a business that truly values what they bring to the table. Walgreens can't afford to lose the ** of the world. So please, Walgreens do the right thing and take action on my pleas and open up your pocketbook and invest in the future of the franchise by ensuring the good apples are thought of and compensated as such.

      In closing, I would like to mention that a person who feels appreciated always does more than what's expected of themselves. Putting more money in their pockets is the best way to do this. If Walgreens did this with at least 500 employees around the nation who truly deserve it, the success from a financial and a review/word-of-mouth standpoint would multiply by investing/offering those employees with a raise for their skills/services. Then that type of incentivization program would rub off on the other employees that see how they can benefit by going the extra mile for not only the customers, but for walgreens and themselves personally.

      Lastly, the sense of accomplishment and good feelings you get after doing a good deed no matter how small it is, makes for a much better and happy lifestyle for themselves and the public. I'm sure the CEO and other top executives for Walgreens could stand to sacrifice 1% of their pay in order to get this type of program rolling (and if not, then they're part of the problem.) #pay it forward. #Give ** A Raise!

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      Staff

      Reviewed June 3, 2025

      Props to Gina at Walgreens Military Hwy & Indian River Virginia Bch, VA. Even though she was busy herself she saw where the help was needed. She went behind the pharmacy counter and checked people out until the line was manageable.

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      Punctuality & Speed

      Reviewed April 23, 2025

      Rachel is my hero! Pharmacist in Oneida. She went over and beyond for us. They were closing at 8 and I needed my meds, just got home from surgery. She waited for him past closing time!!! There's still people out there that have compassion. ❤️

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      Punctuality & Speed

      Reviewed Dec. 1, 2025

      Gone downhill big time since taking on Rite Aide customers. Very slow in filling scripts, long wait lines, they inform you your script is ready about 20 minutes before they go to lunch. The list goes on and on!!!! It’s taken 4 days to fill a script for me!

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      Customer Service

      Reviewed Nov. 25, 2025

      I got banned from the Walgreens near me because I complained the tech was rude. So I switched to a different location, but now they're refilling my scripts at literally any Walgreens in the city and I have no way of knowing which. I should not be driving all over the city asking "do you have my meds? Do you have my meds?" at so far 4 different stores.

      Also, they can't seem to fill my keppra. Ever. It's always a partial refill, which might last 2 weeks, so I have to request another refill immediately upon receiving the partial and it's always delayed. So every 2 weeks I'm worried I'm going to run out and end up in the hospital after a seizure. I never had this problem with CVS, I'll be going back. Seriously, a major pharmacy should never have this issue. Even a "mom & pop" does a better job.

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      Customer ServiceStaffTransparency

      Reviewed Nov. 25, 2025

      Worst pharmacy I have ever encountered. Dispensed the wrong prescription. Cancelled or delayed orders with no explanation. Deceitful and rude staff. I verbally chastised them and I am now banned. Please beware. They are dangerous!!!

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      Customer ServicePriceStaffHonesty & Transparency

      Reviewed Nov. 25, 2025

      If you can use another pharmacy, please do so! Especially if you have prescription coming in every month and is a long term business with a pharmacy then RUN! Horror, The absolute worst! I m gonna say: I don’t think is people that work there/ staff/ employees, I REALLY believe they are rotten from the inside and that is the COMPANY itself, owners, people in charge, you name it! Their whole structure man, ENTIRELY! The mistakes they make are not from this world! The UNRELIABILITY, the answers you receive, the lies, the gaslight, the lack of care for anything! The way they waste your time is unreal!

      If I wished anything bad upon someone, I would tell them to call Walgreens pharmacy to sort their medication/ prescriptions out with them and ask them questions regarding their concerns etc, then call again and find out it was all misinformation and that everything you relied on and researched with them over the phone OR IN PERSON, it amounts to nothing!!!

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      Reviewed Nov. 24, 2025

      Using the same medications for years (insulin!), I expect them be in a pharmacy instead of ordering in the last minute. Always problems! Always worries! What if insulin is not there? Sure enough, it is not! Does Walgreens think the diabetes will go away miraculously and the next month insulin is not needed. Unbelievable!.

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      Walgreens Pharmacy author review by ConsumerAffairs Research Team

      Walgreens Pharmacy is a widely-known provider of pharmaceutical services across North America. Walgreens’ online pharmacy is a quick, convenient way to get prescriptions refilled. Prescriptions can be delivered to a specific store and managed from anywhere with an Internet connection. Consumers can set up an account and manage their health from an online dashboard.

      • Prescription refills: Consumers can refill prescriptions online using their online account or by checking out as a guest. Guest checkouts allow for multiple prescriptions to be refilled at once with a prescription number and an email address. Consumers can also refill prescriptions via email and text message.

      • Medicare Part D: Consumers using Medicare Part D can check online for a full list of providers that use the Part D savings plans. Walgreens offers zero dollar copays on tier one, generic prescriptions on selected plans. Medicare Part D members also receive drug plan options such as personalized drug plan advice.

      • Medicare Part B: Medicare Part B is a Medicare plan that caters to diabetes customers and does not come with a prescription plan. Walgreens offers zero dollar out-of-pocket costs, 90-day prescriptions refills, 24/7 access to a pharmacist and same day availability for Medicare Part B customers.

      • Specialty pharmacy: Customers who require specialty medication for long-term treatment plans can enroll with Walgreens' specialty pharmacy. This accredited division of Walgreens Pharmacy will ensure drugs are delivered with care based on their storage requirements. The specialty pharmacy can manage customers' prescription refill schedules, help find financial assistance and explore customers' benefit options.

      • Mobile app: Consumers can manage their health from Walgreens' mobile app. They can set pill reminders, keep track of prescriptions, schedule refills and earn rewards points from their mobile device.

      • Accreditation: Walgreens specialty pharmacy is accredited by the URAC and the ACHC.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Walgreens Pharmacy Company Information

      Company Name:
      Walgreens Pharmacy
      Formerly Named:
      Walgreens
      Website:
      www.walgreens.com