About Walgreens Pharmacy
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Walgreens Pharmacy Reviews
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The Walgreens at 11107 Market Street Rd, Jacinto City, TX 77029 is truly the worst service every time I call or pick up my prescription. Today I called to check on my prescription which they have had for over 3 days in process according to their app. I called and spoke to a person by the name of **, who at first tells me
''there no prescription in their system showing up for me.'' I told her ''that's not right because I got the app notification the same day my Doctor office's had called it in, so I know for sure this Pharmacy receive the order''.
Her tone in voice changed getting just plain rude and reposed by saying, ''Well your prescription not in, it's on back order''. I proceeded to speak to her in the same tone. ''So you are showing a prescription order for me''. Then I'm guessing her bipolar disorder kicked in and began to tell me that, ''I don't need to speak to her that way''. The last 2 minutes on the phone going back-and-forth of whom was rude first was completely childish and a waste of time. Bottom line getting any service or answers from any of the Walgreens in Houston is like pulling teeth. I'm soo tired of dealing with the pharmacy staff. I'm transferring all my prescriptions to Kroger's.
For the past 8 years I have been going to the same doctor and I would bring my prescription to the same store near the doctor and every month they would either say, "We don't have it," or "We will have to order it." Thankfully there were a couple of HONEST PHARMACIST who would pull me to the side and say, "Just come back later, we have it.." This is BY FAR the most basic of situations...
Ultimately after years of conditioning and PTSD I finally reported them to BBB AND THANK GOD FOR LOGAN REGIONAL MANAGER who told me to give him a call if I ever had this problem again. Well for the past 9 months he has been helping me push the proverbial stone up the hill. Well now Walgreens Corp sent me a letter saying the will no longer fill prescription from FRANK ** MD. But I can still fill NON CONTROLLED SUBSTANCES TO ME... Frank ** MD has never been a doctor of mine... This it ABSOLUTE DECRIMINALIZATION. Too bad there is no ACLU or NAACP for ** Americans, where do I sign up for extra privileges and pandering for ** people??? It is so sad that OTHERS NEED SO MUCH EXTRA HELP and CODDLING.... POOR POOR PEOPLE.
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Walgreens is refusing to provide the FDA approved abortion drug: ** because it is more afraid of legal threats of antiabortion groups than of the health of women. This decision puts the lives of customers at risk and as such Walgreens cannot be trusted to protect the health of its customers.
This company mostly put items they don't have on sale for some reason. I think the competition is very high. They bought the good old store Rite aid where most of them are already closed because of their practices. They try to attract customers by giving rewards but this rewards unlike any other retail stores in the US. They are determined when and how much you can use at any point of time. Every other store lets the customer choose when and how much reward to use... so the rewards are meaningless if you can't use them when you need it???
Last week, on Saturday around 6pm I went to Walgreens, (located at 3317 Montrose Blvd. Houston, Texas,) to get my medications that I was taking since 2015, 8 years now. My doctor prescribed me a 3 month supply, which I received before. The person up front told me to wait 20 min. I did. Then he told me that pharmacist have to talk to me, because she doesn’t want to give me 3 month supply. She talked to me very briefly and said that she doesn’t feel good about giving me 3 month supply. I pointed out to her that it was given to me before and also a few times it was not in stock for couple of month and other meds do not work for me, so my doctor wants me to get 3 month supply. She said no. Then I told her it’s ok and give me one month supply and I will be talking to my doctor about getting two more month somewhere else. The pharmacist left.
I waited and waited for another 25 min. When I asked the nice men working upfront what is going, he said that she is discussing it. After another 15 min the shift lead Tony came to me and said that she refused to prescribe me anything, even one month supply. All this time she did not come back to me and explain me anything, not even looked at me. The pharmacist name is Phoong Lam. I felt that her personal unfairly dislike of me was very discriminatory. The Walgreens vision is ”to be leading partner in reimagining local healthcare and wellbeing for all”. How is this feeds into my story? To me it’s sound like she did not include me in the category “for all”. If someone in retail store would not sell me a dress, it’s not dangerous, but denying medication, that was prescribed by a doctor, sound to me like putting my life in danger!
The nearest pharmacy is Walgreens in North College Hill. It is somewhat convenient, but service is questionable. The store itself often looks like untidy. Items out of stock, shelves disorganized... The pharmacy is the worst. They send emails, texts, and phone calls to remind me to reorder meds I don't need. When I received a 90 day supply, they harassed me after 28 days to renew it. I asked them to stop and they could only turn off all communication, so I never know if a script is ready. Calling them requires several levels of robot messages, none of which are ever helpful and then a long wait for them to answer the phone. It is usually not someone in the store I called, so I have to go through everything again.
I have some coupons for copays. They tell me I don't have to present them each time because it they are in my file, but they often try to overcharge me and are mad when I tell them they missed the coupon. Is it my fault they billed it wrong? Recently they charged me a great deal more for med. I questioned it and they said it went up (15xs?).
I called my insurance and they said it was an error but I had to get the money back from Walgreens. They said it was not an error. The first pharmacist actually yelled that I should call my insurance and not go to them about it. I complained about her, and the second pharmacist said they charged me the correct amount. Since I complained, he told me not to return to that store. Not that I planned to, but I think others should know that they cannot be trusted, or believed, and you just might end up being overcharged. They also lied to me about the packaging of another med. I called the manufacturer and they told me I could get it in the same packaging I always had. Be warned.
Walgreens never had good customer service, but since this giant company decided to buy medical practices, its pharmacy service has become dismal and dangerous. "Pharmacists" who work at my branch are so undertrained and overworked they can easily make mistakes with the meds. Not only that, but profiles are lost, meds on profiles get deleted, and refills disappear. Wait times, in person or online are hours long. When this company can't even do what it has been, it has no business buying up medical practices for profit. Shame on you Walgreens. If I could I would definitely change my pharmacy, but alas, people on Medicaid have no say, and the government keeps giving money to these morons to make their CEOs even richer. Little people continue to suffer while the rich get richer. Shame.
The phone service to refill a prescription is TERRIBLE! Either the Recorded operator can not understand your request to “refill a prescription” or other words or phrases in English are “not understood”. Then after total frustration when you are “transferred to the pharmacy”. Good luck!!! I’ve bowed up in the past to see just how long it would take to get to talk with the pharmacy and waited 1 Jr 45 minutes while I did other things, only to hear a “click” and the phone call went DEAD! It’s as DEAD as the IT Phone service offered by Walgreens. But hey, I’m convinced that Walgreens does not care about these reviews. Else, they would FIX this problem. I’m considering moving our business to another pharmacy. Maybe CVS, Walmart or Publix. I’m fed up with Walgreens' terrible service via phone refills!!!
Prescription was sent over by the doctor's office, they said they do not accept the insurance and would not be able to provide the flu medication only the nausea medication… I asked if the insurance is not provided by the doctor's office and they said a text message should have been sent to me with an error, they also mentioned that the location I was at, is not allowed to provide the flu medication and I need to go to different location to ask them to transfer it to CVS Pharmacy. That location where the prescription was sent to is closed. I have to wait til tomorrow to go Walgreens to the location they sent me to to ask them to transfer it to CVS… They are not allowed to give me the prescription to go get it elsewhere, even though they are looking at the prescription on their screen… I’m not sure if this is the process but it's pretty unfortunate for the person with the fever, cold sweats and incessant coughing.
The customer service is ridiculous! My doctor has sent over medications numerous of times! I wait for long periods of time before I even pick them up and they still aren’t available! It just really sucks when the medication is really needed right away. The lines are just ridiculously long! They really need to find a better way of serving the community in a more sufficient way!
Walgreens Pharmacy author review by ConsumerAffairs Research Team
Walgreens Pharmacy is a widely-known provider of pharmaceutical services across North America. Walgreens’ online pharmacy is a quick, convenient way to get prescriptions refilled. Prescriptions can be delivered to a specific store and managed from anywhere with an Internet connection. Consumers can set up an account and manage their health from an online dashboard.
Prescription refills: Consumers can refill prescriptions online using their online account or by checking out as a guest. Guest checkouts allow for multiple prescriptions to be refilled at once with a prescription number and an email address. Consumers can also refill prescriptions via email and text message.
Medicare Part D: Consumers using Medicare Part D can check online for a full list of providers that use the Part D savings plans. Walgreens offers zero dollar copays on tier one, generic prescriptions on selected plans. Medicare Part D members also receive drug plan options such as personalized drug plan advice.
Medicare Part B: Medicare Part B is a Medicare plan that caters to diabetes customers and does not come with a prescription plan. Walgreens offers zero dollar out-of-pocket costs, 90-day prescriptions refills, 24/7 access to a pharmacist and same day availability for Medicare Part B customers.
Specialty pharmacy: Customers who require specialty medication for long-term treatment plans can enroll with Walgreens' specialty pharmacy. This accredited division of Walgreens Pharmacy will ensure drugs are delivered with care based on their storage requirements. The specialty pharmacy can manage customers' prescription refill schedules, help find financial assistance and explore customers' benefit options.
Mobile app: Consumers can manage their health from Walgreens' mobile app. They can set pill reminders, keep track of prescriptions, schedule refills and earn rewards points from their mobile device.
Accreditation: Walgreens specialty pharmacy is accredited by the URAC and the ACHC.
Walgreens Pharmacy Company Information
- Company Name:
- Walgreens Pharmacy
- Formerly Named:
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