Walgreens Pharmacy Reviews

I received excellent service in the photo department from the manager Mrs Michelle. She went above and beyond, I was very satisfied.

Hi, I'm currently taking a medication which I’ve come to learn (over li'l time) is rarely in stock and some of the compounds used are different per manufacturer. I never knew this was a “thing” with different generics. So I found Walgreens in Scranton who carry it (per my Dr.). When I called, I had asked for a manager who was very helpful in explaining it briefly and was willing to honor my Rx monthly even though It's not where I go normally due to the distance from my home. So I’d like to thank him for doing this, I explained the terrible side effects I had before and almost stopped the medication as it was introduced to me late in life. Extremely different results per manuf. brand. Thank you again Walgreens (mgmt.) for helping me stabilize my life because it's crazy enough! Kudos to you and your team! Doing much better in Pa!

C.T. was so helpful and very kind in researching a medication cost and fill for my mom. Thank you for being so patient.

Everything I order prescription refills it takes 3 to 5 days (depending if a weekend is involved). When I ask why there is always a delay, the nonchalant response is "we have to order the medicine." I am not taking uncommon medication. Their computer system is antiquated. It seems to always be down or in the middle of the day, I try to log in to check the status and it is down for maintenance. In the middle of the day??

After one Walgreens pharmacy location in Minneapolis dropped the ball entirely on my first request to transfer a prescription (they never bothered to contact my home pharmacy), I was two days behind on an important medication. So I went to a second Walgreens location nearby, which also failed to contact my home pharmacy for several hours after I made my request (they only acted when I stood at the consultation window and said that I would stay there until they made the call).

I drove up to the drive thru window where there was a sign letting me know the drive thru was closed, but the pharmacy in the store was open. I parked my car can came inside. I looked around for about 30 seconds, picked up an item to buy and went to the pharmacy counter. The employee was talking to another customer (I didn't listen to the conversation, they seemed to be chatting, which has happened before when I go inside and when I'm at the drive thru) and there were 3 people sitting in the chairs. Once the customer at the counter left, I walked up, and said I had 3 to pick up and gave them my last name. The associate at the counter pointed to a screen behind the counter that I could not see. He said nothing. I said I don't know what that means. He said it says we have a problem; I can't do anything (I'm paraphrasing, I don't remember exactly what he said).

This pharmacy at 29th ave and Northern, is very incompetent. I have had no insurance since March of this year so I use Goodrx and Goodrx Companion that I specifically pay for because it reduces the price of my prescription so much. Every month I get the same meds filled, every month they call me and say, "Oh do you not have insurance?", and every month I respond with, "No I don't, I use Goodrx, Goodrx companion", and I've given them that information monthly as well. So yesterday my Dr calls in my pain meds, I have a lot of health issues and in extreme pain. As usual the pharmacist calls with the same question, after 7 months!! I tell him again I don't have insurance. I use Goodrx and Goodrx companion, he says, "Oh ok, alright that works. I'll get that put in and get the meds completed", I say, "Ok thanks."

They made a major change to their Telephony system in the past few weeks (Oct 2026). Rather than go directly to the local place, the system requires me to go to someone who is not helpful. Then they transfer me... gone from 5-7 minutes on hold to 3 calls of 18 min ago.

Walgreens will give you partial prescription charge your insurance and you and not give you the rest for your pills that you paid for. They said I waited too long but their automated call system sucks and doesn’t give correct information. I take these pills for 5 days to stop bleeding so I do not need them until then. They robbed me and my insurance company and should get away with it.

Have to call many times and each time a long hold and then get wrong information

I spent lots money in Walgreens, never asked for id, I went today to return an item that I didn’t open, I got two of that product, I opened one and I didn’t like so I decided to return the other one with receipt, they asked for id and scanned my id, that’s stupid. I don’t want to give any business For Walgreens anymore.

Walgreens is a joke. It's ridiculous the amount of time it takes to pick up a prescription. This is the reason I will be moving all my prescriptions to a different pharmacy.

Have used Walgreens for years. In past few years my wife and I have began having prescription issues with Walgreens. Today I spent an hour trying to refill a prescription. Wesley Chapel store notified me they couldn’t refill my prescription. Apparently my prescription was moved to Illinois by someone who Walgreens couldn’t say who did it. Never lived in the state. I had to call Illinois pharmacy to cancel. They had no idea who ordered refill with them. I canceled prescription. Then called Wesley Chapel store so I could refill it.

Without a doubt, this is the worst pharmacy chain in the USA. Uniformly rude, clueless checkout clerks who act like they are doing customers a favor by serving them. Nasty store managers who hide in the back office doing who-knows-what. (Some of the pharmacists are okay, though.) Pricing schemes that are designed to trick customers. Really, it would difficult to be worse.

Terrible service. The same day delivery of $5.99 is a total scam. It does not yet delivered the same day or even the next. One medication, I was told was delayed because of insurance but I could collect it for the "without insurance" cost. When I called the insurance company, I was told, they had not even received the request from the pharmacy.

I have two complaints: my local pharmacy rarely answers the phone AND today, the pharmacy is closed with a sign at the pharmacy that says "due to staffing issues." I blame these problems on both the store manager AND corporate management and I.T. protocols. My wife, who uses a wheelchair, needed to pick up a prescription. I called the pharmacy BUT was put on an interminable HOLD - with no warning that no one was there! I helped my wife get in the car and loaded her wheelchair in the trunk. We arrived at the pharmacy where there was no exterior notice about the pharmacy being closed, helped my wife into her wheelchair and entered only to find the pharmacy shuttered closed.

The girl working the cash register at 10:20 pm on 9/30/26 at 5345 N Interstate Hwy 35, Austin, TX 78723 was extremely rude to me. As a paying customer, I entered the register area and rang the bell for help because they put locks on their bathrooms. I waited back there for 10 minutes while the associate ignored me. I finally came out and up to the front desk, and she raised her voice to yell to me that the restrooms were "closed" because I guess she didn't want to have to run back there to do her job. I

Staff at Walgreens Las Vegas Cactus/Decator are not trained to talk to customers on the phone politely. No good manners, no respect to the person on the other line.. Their management should not allow staff who doesn't know how to handle talking to others on the phone. I am going to get my medicine elsewhere Costco or Smith's next time.

HORRIBLE!!! EVERY TIME I go pick up my prescriptions in the drive-thru, it takes FOREVER-no exaggeration. Today I got behind 2 cars and waited FORTY MINUTES before I even got to the window. It got to the point that a bunch of us drivers in line were hanging out our windows and raging at each other about how ridiculous that place is. And it's not just the one I was at on Albermarle Road in Charlotte. It's ALL of them. They have ONE PERSON at the inside window AND the drive thru who also answers the phone if they feel like it. And those employees do NOT rush. Why should they at what they get paid? Yesterday, I called to ask why my script was delayed.

Customer Service relative to Walgreens pharmacy is dismal at best. Some prescriptions sit unfilled for weeks, while others are automatically filled without request/need. Phone calls wait on hold for hours or go answered, there is no longer any care extended to consumers. After years in of dedicated business, I am making a concerted effort to avoid Walgreens at all costs.

The Walgreens pharmacy is absolutely horrendous! I was very rudely told after having to wait in line forever inside and outside at the drive-through that they were going to lunch and I had to come back. I was like how on earth can you be so insanely rude to somebody that is giving you their money for a service?! I was so shocked that they just literally pulled the blind on me and told me to go away. I could not believe that and that is only one instance.

This pharmacy is horrible and customer service on the phone on hold for more than 2 hours and my cousin waiting at the store for over 1:45 waiting on medication no answer on phone or no medication has been done. SHOULD CLOSE STORE DOWN AND A STAFF SEND THEM TO HELL. ZERO STAR

If I could give this pharmacy 0 stars I would. Walgreens is the closest pharmacy to my house and I have tried over and over again to use them but every single time I leave angry and disappointed. They will not have the medicine in stock but say nothing about it then I go to pick it up and they tell me. They tell you a time its going to be ready then you wait in line for 45 minutes just for them to tell you it will be another hour. This last time did it for me though- my 5 year old was sick off and on for almost 3 weeks I took her to the ER she had strep throat and impetigo. I thought since both of her prescriptions were easy kids antibiotics it would be fine. I was wrong. They didn’t have either medicine when my husband went to get it and when I called them to ask them to send to a different pharmacy pharmacy, the lady was rude then hung up. Not only will I never use this pharmacy again, I will avoid Walgreens altogether for the rest of my life.

If I could rate zero stars I would. Horrible customer service, staff untrained, manager & pharmacist just full of excuses. Fill your prescriptions elsewhere if you can!!!

The pharmacy is negligent, understaffed and condescending. I have problems every month getting my prescriptions. It is not due to them not receiving the order from my doctor. It is difficult to reach them, and when I do they are already agitated with me. Don’t use this pharmacy if you need your prescriptions filled every month.

If I could give Zero stars I certainly would. Tried multiple times to speak with the pharmacy and the last time I was on hold for 1hr and 48mins. At this point They decide to close for lunch. I hung up (again) out of utter frustration. Absolutely the worst customer service of any establishment that I deal with. "Wake up Walgreens." You're certainly not doing your customers any favors.

This review is for Walgreens, Pharmacy, 3040 W. Michigan Ave. Jackson, MI, store manager, Michael and Pharmacy Mgr, Julie ** and Pharmacy Tech, Sarah. In May of this year, I contacted this pharmacy and spoke to Pharmacy Mgr, regarding transferring my medications from another pharmacy, due to recently moving to Jackson, MI. Because of the nature of medications that my doctor prescribes to me, I wanted clarification, from Walgreens, on their policies on filling schedule medications, she explained to me Walgreens policies. Not once did she or any other employee of Walgreens, bring up that your doctor has to be in a 50 mile radius of the pharmacy.

I waited for a week or so to get a prescription filled, which seemed to be a problem because it was not covered by my insurance, so they just did not fill it. When I went to the store to get it filled and wanted to pay cash, they only had 55 pills. When I showed them the discount coupon from the online website, calculated for 120 pills for $15.00 I still paid $18 for 55. When I contacted them today I was informed that it would be $27 for 120 pills, instead of the $15 coupon.

The Walgreens in Albuquerque, on Gold Course & Paradise are both terrible. Customer Service is rude and both locations have very or no little inventory on many items, There are NO batteries stocked! No distilled water stocked! No Aveeno makeup remover wipes! And on and on. From now on I'm either braving WalMart or ordering from Amazon.

This pharmacy is so slow, and rude. They cancel your order without notifying you, will not answer the phone, and hang up if you get through and ask them to many questions. This pharmacy is worthless.

The Nashboro Village pharmacy lets one patient park in its drive through while other patients wait over 35 minutes and then abuses the senior cancer patient refusing to give her the medication she’s been waiting on and tells her if she wants it she will have to come inside, exposing herself to many people who may have contagious illnesses, forcing her to walk when she’s already suffering, in addition to withholding needed medication prescribed by her oncologist. So if you support abuse, abuse of a 66-year old, abuse of a 66-year old cancer patient, and abuse by withholding medication to treat a condition caused by the cancer treatment, give Walgreens more business. If, on the other hand, you want to be served by non-abusive and actual providers, transfer to Publix at Mt View or and it may also save you money. My old cancer self saved $13.

Walgreens.com online pharmacy rejected each of my RX transfers many times until multiple lengthy calls to customer support ironed out their issues. Same thing with payment thru credit card - took 4 attempts to enter my credit card info online and with customer support. Bluecross Blueshield steered me there to for cost-savings and convenience - not worth the savings but will know about convenience on next refill.

We have visited this particular Walgreens twice. This will be the last time On both, occasions the same employee was very disengaged and not polite whatsoever.

Staff generally appear disengaged and overly relaxed, as though they’ve forgotten that they’re handling medication—not cheeseburgers. More concerning, similarly situated patients receive very different levels of service. Spanish-speaking patients seem to receive better service, while non-Spanish speakers struggle to communicate and often receive the opposite experience.

We have been shopping at Walgreens and getting prescriptions off on for years. But some of the pharmacy people are so rude that you don't want to do business there. Some there are so disrespectful in how they talk to customers and refuse to assist them or verify insurance and pricing. Honestly, a few need to be fired. It is horrible, I am bewildered and disgusted with Walgreens, and many others say the same thing. Customer service is horrific, in particular, the pharmacy. San Felipe and Winrock Houston TX 77057 & 77063.

Never order from their mail order pharmacy unless you want to wait 30 days to a year to not get your prescription, have to call them 4 times just to have your order sent to a local pharmacy.

I placed a same day order on 08/02/2026 and today is 08/13/2026 and they still aren’t ready. The staff isn’t friendly and doesn’t mind lying to your face.

My parents are elderly and have multiple health conditions. They have been picking up their prescriptions from the Walgreens on 100 SE in Arlington, Texas, for the last 10 years. However, over the past year or so, we have experienced numerous problems. On multiple occasions, prescriptions appear as "ready" in the app, but when we arrive at the store to pick them up, they are not ready. I have been very patient, but this latest incident was the final straw.

I stopped to pick up my prescriptions at the Nebraska City, NE Walgreens Pharmacy today. The poor service might be attributed to a miscommunication, but rather than an apology, one of the women working at the window was disrespectful and rude. I will find another pharmacy to fill my prescriptions.

Absolutely the worse pharmacy customer service. Simple prescription request spends days is the queue. Phone contact is a useless AI service. You end up having to go in stand in line to be told it is not ready but if you wait 15-20 minutes they will fill it. I can only imagine what it like to work for this company. Take your business elsewhere.