Walgreens PharmacyConsumerAffairs Unaccredited Brand
Regarding the Walgreens at 3204 Williams Drive, Georgetown, Texas Walgreens: I have been shopping and filling prescriptions at this always neatly organized clean Walgreens beginning in November 2016. I have arrived at this Walgreens at all hours and days and without exception been welcomed by whomever is cashiering at the store entrance. Every member of the team whom I've sought help from has stopped what they were doing and assisted me, always with a gracious manner and reflecting knowledge of the store and its inventory. On rare occasion they didn't know the answer they asked a colleague and that colleague was kind and helpful to both their team member and myself!
The crown jewel is the very smart, articulate, calm, kind-spoken Pharmacist SUNEET! What stands out is SUNEET's calm, unflappable demeanor despite surges of seemingly insurmountable volume of humanity at every window seeking his knowledge. All handled in a stellar, gracious, professional manner! The Pharmacy team, each and every one is exceptional in their efficiency and ability to deal with the often observable impatient, rude, inarticulate public! However, I have observed these occasions many times and can testify that the Pharmacy team is ALWAYS nice, patient and a professionally remarkable team!
Walgreens is the worst drug store/pharmacy chain in the country! I have these Avalon Organics Full Value Coupons that I wanted to use and so I went on to the AvalonOrganics.com website to find out where they sell them. It turns out that all three (3) drug store/pharmacy chains sell them, including Walgreens, however, when I called several of their stores, they told me that I could only purchase the Avalon Organics products on their website. I then asked about using my Full Value Coupons on the website and was told that it is not possible! I was extremely angry and upset over the fact that the Avalon Organics are not sold in their Walgreens stores (by Walgreens' personal, stupid, unprofessional choice), but only on their website instead and the fact that they refuse to honor my Full Value Coupons to purchase them from their website.
Since I was so angry and upset, I decided to contact their customer service office and complain to them about it and basically was told the same, damn thing! However, I did ask if they could transfer some of their online Avalon Organics products to one of their local Los Angeles stores in order for me to make the purchase and that was refused as well! I got so sick and tired of dealing with these losers from Walgreens, the worst drug store/pharmacy chain ever that I decided to publish negative reviews about this horrific experience and to never come back again! I am definitely not recommending Walgreens to anyone! RiteAid and CVS do a much better job and do not abuse, nor control their customers like I was by Walgreens back in early March of 2018. Thank you!
I have had 2 brain surgeries. I see my doctor monthly, always within 2 days of each previous month's date. Have bloodwork every 3 months. Walgreens shipment of drugs was not available for 1 of my medications. They held up ALL my Rx based on 1 late shipment. Because of late pickup 1st time every month. After that for next 3 months. Later by 2-3 days for ALL my medication. So I'm up to 7 days late for medication pickup. Walgreens didn't "note" their error though Robert readily acknowledged that the late shipment did indeed happen. Pharmacist Robert ** claimed he called doctor. First time "ever" told my doctor wouldn't release to me in over 8 years. So I believe Robert ** boldfaced LIED!!
I am not now nor ever have been At Risk with medications. We put Rx on Tuesday. Told it would be ready Thursday. Thursday told to come back Friday. Friday told to come back Sunday. It's Sunday today. Told to come back Monday. Robert ** told me he could have released on 16th previous month but didn't. Instead they kept "adding" days. I didn't yell or curse or name call. My husband said Robert was having fellow employee call sheriff's department. I simply called 2 times then showed up at store to talk to pharmacist. Why the "run around"? Robert showed me the prepared bags. Will they tell me tomorrow they are not going to release the Rx? It's been done 4 times already this week alone. Releasing my Rx today, then on 15th next month would put my pickup date back on track. My appointment with doctor is on 13th of every month through end of September 2018.
I am writing about Walgreens on Lyon and Florida in Hemet Ca. The pharmacy is making me mad. I have a new prescription called **. In December I tried to get it for the first time and they gave me a partial and said it would be ready the next day. I went back 3 times and I was going out of town for Christmas. I stopped at another Walgreens and tried to get it filled but they said since another store gave me a partial that they couldn't fill it because it was already started and the original store would be paid for it.
After the holidays I forgot all about it. Walgreens never bothered to complete the prescription. I went in February and my Dr wanted me to take it. I went to Walgreens again and they said they were out but gave me 4 pills and said come back tomorrow. I went back 5 more times and each time when I gave them my info, they would say “there is nothing here for you”. I tell them that they gave me partial. Then they look at the computer and then they suddenly can find it. (I think that's weird.) They tell me to come back tomorrow.
I had a stroke a year and a half ago and I am new to using a pharmacy all the time. I cannot drive myself. It is a pain to ask for a ride 5 times. 9 times if you include December. I waited till the middle of the night and called to complain. I explained what was going on to Connie and she said they will order it. I said that's what I am always told. I asked who is the manager and she said Kim. I said, "Please have the manager call me because I am really upset and I want to speak to someone or I will write a complaint and send it to anyone who will read it." I was very clear about it. She said she works from noon till 9. So far all I have received is an automated message saying that my prescription is delayed. Add insult to injury I bought a thermometer on sale and it has a bad battery. My guy was sick and it said his temp was 95.
I went to the pharmacy on Homestead Road in Lehigh Acres, FL to fill my ** prescription. When she asked me if I was in the system I told her that I think I might be but I wasn’t sure because I fill my prescriptions all over according to where I’m working and what’s convenient for me as I’m a commuter. She walked away from me abruptly and came back a couple minutes later. Upon her return, she shouted at me saying I have to fill my ** prescriptions at the same pharmacy location each time then shouted even louder, accusing me of pharmacy shopping.
What’s even worse is that my 12-year-old son was in the car sitting right next to me when she shouted these lies to me. I am a professional career woman with a valid RX and diagnosis. I work very hard and also would never pharmacy shop. Her staff was inconvenienced by my visit and felt it necessary to be extremely rude and shaming to me rather than just deal with me as a customer at an inconvenient time for them. I truly hope that you document this and report this negative, hurtful complaint to the necessary parties.
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861NE 8th ST Homestead, Florida-Walgreens. To whom it may concern: 3 months ago I had a script from my doctor for ** (purple pill) and was given the generic for **, I complained, but said I would try them. The clerk told me for refill just remind clerk or druggist for purple pill **. OK..they do not help my painful GERD and indigestion. Went in to order refill, told clerk I had to have **. She said ok... got refill today, was generic again. They would not give me the **. Said once disbursed, against law to give correct **. I have very painful GERD and indigestion. The druggist told me it had to be their mistake to switch to correct script. Well I told them... my script was not filled correctly. Thank you. Hoping someone can get me the purple pill **.
After years of switching pharmacies. I have now been with them over 5 years. Everyone is always really very informative. Every question I ask they have a answer.
I cannot believe that Walgreens' Pharmacy actually closes up shop during lunchtime so the pharmacist can eat lunch - seriously? When do you think people drive to pick up prescriptions? During lunch. This is a ridiculous policy and I personally just moved my prescriptions to another pharmacy today because of it. Bad move Walgreens.
Almost every time I give Walgreens a prescription to fill it's delayed substantially. Their "reasons" for the delays include: "They need to get approval from the doctor" (the same doctor who wrote the prescription to begin with); they must obtain approval from insurance (even though I've been getting the same prescription from the same doctor through the same pharmacy for years); they can only fill the prescription on the same as the last one was filled (even though it's several days past and I'm out of the particular product). The "funny thing" is, when I call them on their BS, they say the prescription will be ready in an hour. If you want good service on meds you must have, don't use Walgreens. Instead, drive to Mexico, or Canada, or heII, China, the wait will be shorter.
Filled prescription for ** 20 pills for $363.90, was assured this was a very good price and should be similarly priced at other pharmacies in the area, was told no coupon needed. Found online at Walgreens online with coupon for $120.86. Asked the pharmacist after purchases and she said nothing she could do as coupon not presented at time of purchase. I see this as being over charged $243.04. and the same prescription is available for much less other stores.
On 3/6/2018 I was told that I was unable to physically pick up a prescription that was faxed to Walgreens from my local hospital. Due to the fact most of Walgreens computer systems crashed down on 3/6/2018 My husband has bone cancer & we spent the previous night in the hospital with pneumonia. The prescription was for a antibiotic. A very strong one too. Because their system was down we were told we either have to go back to the hospital (which we were there for 10 hours in the ER) or we can buy it outright for 160.00 because Walgreens couldn’t process it through Blue Cross due to THEIR COMPUTER ISSUES! My Husband is even more sick with his pneumonia now.
So basically because Walgreens system failed my husband waited almost 24 hours after leaving the ER to get an antibiotic. We ended up being able to get it from another pharmacy. I’ll never use Walgreens again. I plan on filing complaints to the highest. GOODBYE WALGREENS FOREVER! Provide your employees with training in customer service and proper etiquette towards customers. Also I spent a total of 7 hours of my workday trying to convince Walgreens that we need this prescription. We use Walgreens on a regular basis & you would think they would of offered us at least one pill to get him through until THEY RESOLVED THEIR ISSUE NOT MINE. Even if it wasn’t a work day it was 7 hours of my life I’ll never get back!
Even typing this is a waste of my time. I’m sure WALGREENS COULD CARE LESS! All I can say is I WILL NEVER USE WALGREENS AGAIN. The ** we purchase for bone cancer which is over 20,000 a month without insurance will no longer be purchased at your stores. I wouldn’t even buy a can of poop at Walgreens! This isn't a fake review either so stick your zero tolerance for fake reviews up your system down computers! One more fact I need to mention, we were told we couldn’t pick the prescription up to take to another pharmacy because it was faxed to the pharmacy from the hospital. I plan on telling everyone I know this story. I’m through typing my experience & I need to go attend to my VERY ILL HUSBAND!
Telling me that my doctor was not in my insurance company database. I just filled scripts there on 3rd of February. Lexington SC Southlake Dr and Platt Springs Rd. The biggest bunch of worthless people I have ever seen in one place. Stay away.
I get my 88-year-old mother's scripts and mine at Walgreens, and they're always very helpful -- will answer questions. Have tried other pharmacies and always end up back at Walgreens.
I called in for a refill to an eye drop prescription for glaucoma. It is mandatory that I have the drops daily for the rest of my life. The prescription did need to be authorized, but I was told that the Pharmacy would contact my physician. My appointment with the physician was in three days and the prescription was nearly depleted. I was also advised that if there was a problem, I would be contacted. Two days later - NO prescription; I was NOT contacted. I could have called the physician had I known that they would not do it. When trying to pick up the prescription, the pharmacist said they had not called, but could call the following morning. No, thank you. I picked up the other prescription, but will be moving all my prescriptions.
I am very upset with how I was treated like I did anything with the prescription count. I was given 30 when it is suppose to be 60 tablets. I had never left the store when I needed to take one right away. It was obvious there was not 60 in the bottled and I directly went back to pharmacy window. They did an inventory count and were short more than my 30 and they tell me I have to wait 3 days to talk to mgr who can override it. This inventory shortage is their problem not mine and has nothing to do with me and not placing the amount prescribed and written on bottle is something they did not me. I shouldn't have to count every pill I get and should be able to trust them not to do this.
I have been going to a neighborhood Walgreens for at least a year now. I missed my doctor's appointment so as good as my doctor has been to me he gave me a 7-day supply which really helped since it's a benzo. A week later he wrote me out the regular prescription that he does for 30 days Walgreens filled it and took out 7 days worth wrote 30 days supply on the bottle but when I received it seven were missing when I got home and of course it was a mistake I did not count them in front of them because I didn't want to embarrass the pharmacist.
From now on I will embarrass the pharmacist because I did without a benzo for a full week and they did not give a ** at ALL! Then they told me to bring in both bottles the one that had the seven the one that had the 30 on it. I said what would that prove you wouldn't know you wouldn't understand because they weren't counted in front of you and you think I'm just trying to get a 7-day supply free off of you now I'm having problems of trying to get my benzo prescription filled again, and since my insurance agency wants to fill it on the 26th day they are not having it. They don't want to hear anything. I have complained to Walgreens corporate office twice. I have called the Walgreens local pharmacy that I go to once a month and they don't want to hear anything.
They don't understand that there was two days in January the 30th and the 31st and they want to give it to me on the 27th so even if that's 28 days which it is really 29 they're telling me that it's on time and it's actually early is not early my insurance agency wants to fill it tomorrow which is on the 25th so if you count 25 + 2 2 days out of January 30th and 31st and 25 days in February that comes out the 27. Their mathematics are way the ** off but I'm debating whether or not to go to another chain retail pharmacy and see if I'll have better luck. I doubt it. I just want to put my two cents in to let everybody know you're not the only one suffering. You can die from alcohol or benzo withdrawal. I guess they don't mind having a potential dead person on their hands!?!
They judge you, like they would pay for prescriptions from them own pocket. I changed them to Shopko, but shoplifting is too far away from where I live. And I got back to Walgreens. I am going have to change again, and find different pharmacy.
I went to Walgreens today to fill my prescription on the 28th day after my last fill, as this makes it easier for when the next month starts, I don't have to go to the pharmacy on THE DAY OF. Due to the fact that my doctor writes the notes on my prescriptions weird, the pharmacist denied filling it because he claimed it was 2 days early. Walgreens is always very weird about filling controlled substances so I just brushed it off and asked for my prescription back so I could go to a different pharmacy that goes by actual dates and insurance approval (which I'm right on schedule with as far as that goes). So, when the pharmacy tech came back with my prescriptions, there was huge green marker written on both of my prescriptions saying to not fill it for 2 more days, which is ABSOLUTELY OUT OF LINE.
The pharmacists are consistently rude, paranoid, and cold about issues like this and I'm sick of it. I'm done shopping there in general because of this, which I know won't make any difference in the grand scheme of things but as a consumer, this is my only recourse. I'm tired of the attitudes given by literally only Walgreens employees and pharmacy staff. It's out of line.
Every month I go to pick up my meds they always have excuses for either not having them or that they haven't called to have them authorized being that I have workman's comp. I know that the pharmacy order all their meds according to the number of clients per month, yet every month I receive my meds later & later.
We bought a bed handrail online, it did not fit. So we brought it back to our local store. They gave us one of those in store credits on a plastic card. I took it back to them to buy Nicorettes but nothing doing. Told me I could not use the card for that. If I would have got the money we paid I could have purchased them but no I went along with the stupid card. I will never go anywhere near a Walgreens again. Money is money. This isn't a bridge card. And this is just wrong.
Dropped off my script at Walgreens Jim Redman Parkway in Plant City Florida. They told me it would be 20 minutes. My husband goes to get my meds two hours later and the pharmacy tech says it will be another 20 minutes. She Leslie then calls me and tells me the DEA number of the Dr isn’t showing up so they are about to close so I need to hurry, come get my paper script and take it to another pharmacy. My husband then goes back to pick up my script and she Leslie again says, "Sorry sir I gave your wife’s script to another patient."
He said, "Well call that patient back and get it." She said, "I tried. Her phone is disconnected." I then called and spoke with the pharmacist and she said she was sorry but Leslie gave my script with my name and address and date of birth on it to another patient. I then say, "Well now what do I do?" She says, "You go back to the hospital and get a new script." "I’m sorry what the heck did you just tell me to do? You guys made the HIPAA violation and gave my script to another person and how I have to go back to the hospital and get a new script because you're about to close..." I am beyond piss off!!!
I'm about convinced that the young twits at Walgreens are running off customers on purpose. People who have prescriptions for controlled substances have gone through the trouble and expense of a doctor, for professional guidance, and paying a pharmacy, where it is tracked if there are questions. Treating people like addicts has a psychological methodology behind it that usually results in first indignation and then shame. No one wants to be sick. No one is proud that they have a disease. This is a tactic that a drug dealer would exploit, forcing law abiding citizens to self treatment, in a back alley. The street price is less than the insurance company because some thieving tech has cut out the middleman. They may even be dipping into the meds themselves. Read the countless customer complaints online of missing pills from Walgreens prescriptions.
My problem is that because I told a young Middle Eastern pharmacist that his store policy was not the law and that I shouldn't have to come back at 8 AM to get the prescription that my doctor has written every month for years, when I'm on my way out of town on business. I'm not wasting my company's time to rent a car out of state while trying to find some unfamiliar pharmacy, when it has already been filled. If you call the DEA, and let them know that your doctor has written this prescription, which is a NEW prescription every month, they will let you know that as long as it isn't more than two per month, because they expect some overlap at the end of the month, then it is just Walgreens company policy, not the law.
So, I explained that to the young man. He in turn flagged my account. Now, every time I have gone in to get my meds, or any other meds, like my antibiotics today for strep throat, my account comes up flagged for early refill. The best part, I had already gone to a different pharmacy because I was done with Walgreens. So, why punish people for pointing out the obvious? Their two day rule for same prescription is illogical when it's not the same script and is just a way to be abusive to customers. I'm more curious how many pills are missing from their counts. Oh, but they're on the up and up because they make people wait two days and inconvenience them to come back at 8AM. This is how people exploit the system and get patted on the back for it.
Told yesterday no longer carrying, however, would give me what they had. Called this morning and verified I would pick Rx up. Several hours later went to pick up and told it would be 45 minutes to pick up. Meanwhile, I am over 24 hours without pain medication and concerned that the use of this medication will cause me to go into withdrawal. Appears Orange County CA pharmacies no longer carry brand name pain medication. My physician is fine with me taking it, however, pharmacies have become the police. Who decides about what I take as long as my physician gives me a prescription.
I am tired of their pharmacy playing with me when it comes to filling my prescriptions for medication that I need for severe pain. One minute they tell me it will be ready in 1 hour, but when I get there after an hour later and wait in line for almost 30 minutes, they then tell me it will be 15 more minutes to get the prescription ready. I do understand that they monitor the medication that many patients abuse, but I do not have a pain medication addiction; I use the medication for severe pain I constantly experience from back pain that may need surgery. I wish there was a way to sue pharmacies for this negligent behavior, for treating patients in need of their medication, to relieve some of the pain they experience.
DELIVERY BY STAGECOACH WOULD BE FASTER -- IT'S TRUE! According to Google Maps (just checked to be sure) my home in San Francisco is NINETY MILES from Sacramento. I could drive in in two hours. I ordered contact lenses from Walgreens and FOUR days ago, I got the notice that my shipment was on its way -- with the FedEx number. I have been watching it...and saw that yesterday (Saturday) at 6 a.m., it was in Sparks NV (next to Reno). According to Wikipedia, this is a FOUR HOUR DRIVE FROM SAN FRANCISCO. 24 hours later, this morning at 6:30 I see that my contacts are in Sacramento -- which is (again, according to Google Maps) a mere TWO HOURS FROM SPARKS, NV. And -- when is the "expected date of delivery? TUESDAY -- "BEFORE END OF DAY"!
What the hell -- THREE FULL DAYS days to do the two hour drive between Sacramento and San Francisco? My headline is correct -- a stagecoach could absolutely do that journey faster. I understand that this is not "express delivery:" -- that trucks have to make stops. But one also assumes that they have big storage depots/facilities where they drop off items. And I am not in podunk-ville! We are talking transferring an order from one major city -- Sacramento is the state capital of California -- to another major city. SEVEN days to get contacts n 2018? They might as well be back in 1980, for God's sake. GOOD LUCK competing with other companies that could have had them to me in ONE DAY.
My mom and I had been customers of Walgreens at 12230 Atlantic Blvd., Jacksonville, Florida 32225. There are multiple issues with this location and the staff failed or just don't care about doing their job after multiple times after being told. 1) They don't bother adjusting their record for changing prescription medications properly despite multiple times to do it by doctors and customers. When confronted, they don't bother to get involved, they expect the client to do it which is unacceptable. 2) They don't bother to adjust all of their sale prices whenever corporate tells them to. I don't like debating with any employee that they didn't change their prices the right way. 3) They sell expired food on their shelves longer than they should. I'm shocked corporate and/or the government doesn't check to see if regulations are met. Very disappointing. Epic fail.
Getting a few prescriptions from Walgreens can be a real nightmare! They leave you on hold for a long time,they hang up on you, they don't answer calls. You get it all from their system for a pick up and you show up and the medicines are not ready. They are great at losing prescriptions. Beware by taking pics before you surrender them.
I ordered my refill through their automated phone service and was told it would be ready in a few days. I went to pick up my refill and they said they only had a third of my pills, 30/90, and that I will need to come back next week when their shipment will arrive. I thought nothing of this because this is typical service. The following week I called their automated service and was told that the shipment was coming in Thursday. Sunday I called the automated phone service and was told that no refill existed for my prescription.
I phoned several times to speak to a pharmacist but was put on hold every time for about ten minutes without contacting anyone. Finally, I just drove to pick up my remaining monthly refill which would be 60 pills. They said they only had 15 pills, and that I had to pay another $40.00 for the refill. I asked why is it always a problem getting my prescription refilled. The pharmacist went back and returned with a piece of paper and began reading from it and told me that my drug had been discontinued and that I would need my physician to change drugs. I told him it took me seven years to find this drug. Then he read the paper again and said that their primary vendor was simply not carrying the medication anymore but their secondary vendor was, it was still being manufactured.
I asked when then was it going to come in, he couldn't give me an answer. He said he would understand if I went to another pharmacy. He said he wouldn't charge me the additional $40.00 fee which I didn't understand. They had never charged me an additional fee before when I would pick up my second half order. I broke down in tears on my way home. I counted my remaining pills and I only have enough for ten days. Will I get enough before I run out? I am also leaving for a trip and will my trip have to be delayed? This is irresponsible on their part and I should have been contacted. I need my medication and called around to the other pharmacy and they said they could get it by Tuesday. Three weeks has transpired since trying get a full monthly supply of my medication.
I have received calls at all hours when they want to contact me. When my prescription was backordered no call. Called them. No answer. Left message. No return call. Called again next day. I was told go to another company and they will supply the script to them. I called my Dr. He sent a new prescription, got a call from Walgreens, I go there, they don't know what I'm talking about. Five people working. Only one waiting on customers. I'm done. Walgreens Mulberry, The Villages, Fl.
All the Walgreens need to be more courteous and respectful of the customer needs. I had a spinal fusion and broke my foot and the pharmacist constantly gives me a hard time for my pain medication. It is none of their business why I need it or how often. If someone is in pain, it shouldn't always be a hassle to get it. I am tired of pharmacists thinking who the hell they are. Stay away from Walgreens! They make it difficult to get medications for the people that need it.
Walgreens Pharmacy expert review by ConsumerAffairs
Walgreens Pharmacy is a widely-known provider of pharmaceutical services across North America. Walgreens’ online pharmacy is a quick, convenient way to get prescriptions refilled. Prescriptions can be delivered to a specific store and managed from anywhere with an Internet connection. Consumers can set up an account and manage their health from an online dashboard.
Prescription refills: Consumers can refill prescriptions online using their online account or by checking out as a guest. Guest checkouts allow for multiple prescriptions to be refilled at once with a prescription number and an email address. Consumers can also refill prescriptions via email and text message.
Medicare Part D: Consumers using Medicare Part D can check online for a full list of providers that use the Part D savings plans. Walgreens offers zero dollar copays on tier one, generic prescriptions on selected plans. Medicare Part D members also receive drug plan options such as personalized drug plan advice.
Medicare Part B: Medicare Part B is a Medicare plan that caters to diabetes customers and does not come with a prescription plan. Walgreens offers zero dollar out-of-pocket costs, 90-day prescriptions refills, 24/7 access to a pharmacist and same day availability for Medicare Part B customers.
Specialty pharmacy: Customers who require specialty medication for long-term treatment plans can enroll with Walgreens' specialty pharmacy. This accredited division of Walgreens Pharmacy will ensure drugs are delivered with care based on their storage requirements. The specialty pharmacy can manage customers' prescription refill schedules, help find financial assistance and explore customers' benefit options.
Mobile app: Consumers can manage their health from Walgreens' mobile app. They can set pill reminders, keep track of prescriptions, schedule refills and earn rewards points from their mobile device.
Accreditation: Walgreens specialty pharmacy is accredited by the URAC and the ACHC.
Best for: people with Medicare and special medication requirements.
Walgreens Pharmacy Company Information
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