Publix Pharmacy Reviews

They sold me another person's medicine. I think that’s enough said. HIPAA much? And before that she almost handed me someone else’s meds. That is terrifying to me. And then they couldn’t refund my card. Add this on top of the doctor making a mistake and us spending Mother’s Day at Publix for 3 hours and having to leave with guess what?! No medicine and a child in severe pain. Good job everyone!

Horrible customer service, Emma at the drive thru is very rude, they are so slow. They told me 45 mins-2hours for a medication. Walmart filled in 10 min. I do not recommend them to anyone. I just switched after using them for a few years. If I could give a zero star I would!

I have never experienced such a rude response of the pharmacist, understand it is end of the day. I have been with this pharmacy for 13 years... never experienced. Need to be little more courtesy to the customer.

Usually they don’t answer phone. Sometimes they are “out” of the a kind of med needed. The pharmacists like to pretend they are above doctors when they refuse to fill medications even though my DOCTOR prescribed me to take it along with a similar one for just nighttime.

I have been using Publix Pharmacy for at least 10 years and have been unhappy for the past couple of years. I loved the auto system until it was no longer reliable and now actually calling the pharmacy and getting told that my script would be ready the next day by 12, I even showed up the next morning which gave them more time, and still it was not ready and I had to wait 20 minutes with my dog in the car for my prescription. So obviously, they are too busy for their loyal customers, and I will be leaving. I hope they actually read this and make the changes needed to repair these issues, but I will not be around to witness it. Very disappointed.

One of the employees does not know how to speak with customers. She needs to be trained how to politely address customers and respond in a proper manner when asked a question. Her mannerism needs to check. She didn’t even say you’re welcome when I responded with “thank you”.

Publix Pharmacy drive through is totally disgusting! I have had All my prescriptions across the Street at Publix Jonquil (Smyrna, GA) for yrs! The service drops every time I go, I use the drive through! Where do they find this quality of employees? They have you sign for your prescription with the same string attached ballpoint pen that the string is 4 inches long attached to a basket and has been used by every sick person in town! A wise pharmacy would order a box of pens & write them off to advertising. (Can we trust these morons w/ our life saving 💊 is the Q?) We need people who speak ENGLISH w/ IQ above 50.

Publix Pharmacy in Eustis is horrible. I had to pick up a prescription and they informed me it would be ready the next day after 3:00 as they don't have their medicine there. Call back the next day after being on hold for 10 minutes, person came back on the phone and said they still don't have it. They repeated again and said to call back tomorrow after 3:00, it should be there. I informed her, "That is what you had stated yesterday so I'm here to pick up my medication" and she stated that she only has a certain amount of pills can give me all of them. When I get to the store to pick it up, what do you know - all of my medication was there. Would not recommend this pharmacy to anyone.

the pharmacy at the Windermere Grove is the worst. Just to pick up an RX took 20 minutes after receiving a text that prescription was ready. Had to leave the store. Disgusting without the RX. This store is consistently under stocked on items.

This is the second time it takes 3 days to get my prescription filled. Once antibiotic for ear and second, anti-inflammatory. They are not very nice when you go in. I would like my medication on time. Sick of not getting my pills.

I DO NOT recommend Publix Pharmacy due to their incompetency. You can schedule pick up of your meds and never on time usually a day or even two days after they are due for refills and pick up day then they MIGHT be ready. I have done without my heart meds for several days waiting for them to get around to fill them..

My son who has no insurance and I took the prescription to the Publix pharmacy and I asked to the person at the Rx section how much I will pay without insurance and she will be $7.00 and I showed discount card that came up to $18.00. She didn't have the opportunity to decline the discount card because it was cheaper the Publix price. Please somebody help me! Thank you.

PHARMACY. Disappointing experience at this pharmacy. Today, I had a frustrating experience at the pharmacy. I urgently needed five medications, but none were provided. The female pharmacist (the first time I saw her there) was unhelpful, and despite my pressing need, the service was slow and disorganized. This lack of efficiency is unacceptable, especially for those who rely on timely access to their prescriptions. Always the service leaves much to be desired, especially for elderly customers. Only PAUL solves the situations with the insurance, prescriptions, providers and he has the refills ready for pick up. I think he would have more efficient people working with him.

I only fill my emergency rx here (rest go to 90 day mail order) when I am sick. I have at least 5 instances (out of 6 emergencies) where they have not filled (ie not received the ez…supposedly) when I confirmed w the dr the rx was sent. To top it off, they are rude, and say I have to call my dr ans/or insurance again, which sometimes I have taken up to 2 hrs a so before I get there because I know that is a real time sap for them.

If I could give pharmacy a zero, I would! Store gets 1 star for allowing this to happen over and over! I had to tell my private info to 2 store managers so they were aware of the manipulation taking place behind the pharmacist's computer. Humiliating! Then finding out the pharmacist told the staff to tell me "it's not available yet"....every time I called. Especially after getting to know those techs over the last 10 years. I don't trust them now. So sad. They play God with your medications. Will argue with you about your address, send you off with someone else's prescription, and not report themselves.

Over the last 5 years, we have swapped over from CVS to Publix Pharmacy in Rainbow City AL. To say we have been more than pleased with the service we have received would be an understatement. However, it seems within the last few months their customer service hasn't been at the top of their list. This particular Publix will very seldomly answer the phone so if you have a question you literally have to drive down there. Management needs to address this issue because some people that have questions or concerns simply cannot drive to the pharmacy every time they need to speak with someone.

This pharmacy has mistyped my prescription and then refused to fill it on more than one occasion. Rudeness is a standard practice as well. I have never encountered such incompetence before. It’s people like this who make the South look incompetent, ignorant, etc. If you want your prescription screwed up and you want rudeness in the bargain, go here. Bill

I cannot believe how rude and dismissive the pharmacy members have been at Publix store number 536 have become. I went to pick up medication Monday that I had called and verified was available and was told they didn’t see anything for me. Only after I argued and explained that I had called earlier in the week did they finally “find” my scripts in their system. At this point I was told they did not have enough of one of them to fill. I asked when they would be in stock and was told Wednesday. So I went home without pain medication for two days. Today I returned only to find out that the medication is on back order and they didn’t bother to check that before. So I waited 2 days without meds for nothing.

I got to Pompano Plaza Publix Pharmacy, in Broward county Florida. Sean, Patricia and ALL the staff at this location are wonderful. They go above and beyond to help you. Not all Publix Pharmacies are the same. I've been to others where the service was horrifying. But this one in Pompano I drive an hour and a half away because I've been going here for over 10 years now. I do this because of ALL the staff here. I wish they could be cloned and put at each location, LOL. They truly care and will do what they can to help.

I hurt my knee and tried delivery for my prescriptions..What a SCAM. First make sure you can get landscape or you can't sign. Once you pay and sign..which is a huge headache..then you still have to go to instacart app And if you don't use instacart it will cost you a lot and you won't get your meds that Day. Fortunately I use instacart..but once you pay for the meds in order to get them that day you have to order $35 plus a tip.. I didn't need any groceries but my pups are happy with $35 Worth of treats!! Publix just keeps getting worse. It was supposed to be called into walgreens!! Shopping at Target from now on..Livid.

Beachway is the best pharmacy because of their staff. I literally live next to two other pharmacies, yet I drive 15 mins out of the way for Manager Nick C, Assistant Dennis P, Ms. ** and Ms. **. They are efficient, kind, and patient. Beachway is obviously in a beach town, where it takes a qualified team to collaborate well to best serve a needier type of customer. Me, one of them probably lol. I even held up the line by chatting today and staff was nice to me. Super busy place w difficult customers and this team exceeds expectations. I cannot thank each of them enough!

It’s amazing that a pharmacist thinks they are smarter than a neurosurgeon! I had surgery and my medication was changed by the surgeon and Publix will NOT fill my prescription. I have encountered this problem with other Publix pharmacies, how can they override a decision from someone that knows A LOT MORE than than they do?

Consistently rude and no kindness or empathy for patients at all. I have let it slide in the past because it hasn't been urgent. Although I will say it's been frustrating at these times. Today is just beyond my ability to understand. I am in a lot of pain, and this simple,non-narcotic medication was urgently needed for GERD, a prescription antacid. But instead it was held up at the pharmacy without a thought of reaching out to me. There was no apology by the pharmacist, no explanation as to why he couldn't have called me to ask if I would be paying cash, nothing. And all this upset and physical pain over a $14 dollar medication could have easily been avoided with simply humanity and caring towards another person.

I switched to Publix Pharmacy because it was closer. Big Mistake. Since I’ve been there they have given me test strips that were not right for my meter, so I refused them and called my doc. 2 weeks later when I picked up all my refills, they were in a large bag stapled with the paperwork. There they were again at the bottom of the bag even after I told them they were wrong the last visit! So I brought them back, still sealed but they wouldn’t take them back. My doc finally ordered the right ones but I had to pay out of pocket because they already sent the incorrect ones through insurance. No apology, nothing.

Medicare patient. Type 1 diabetic. I receive my medications through Cigna but they don’t cover test strips. I mistakenly thought I had to leave Kroger and chose Publix and have not had an stress-free experience since. The first problem was the name on the Medicare card didn’t match the prescription. That is no problem, but I didn’t receive any notice via text or phone so I showed up to pickup my prescription only to be informed of the discrepancy. Easily corrected and filled. A phone call/text would have resolved the issue with no holdup.

At Suffolk Publix Pharmacy, two standout employees, Sherrwyna and Leah, exemplify exceptional dedication and customer service. Sherrwyna's warmth and compassion shine through in every interaction, making me feel valued and heard. Her unwavering patience ensured that I received the attention and care I deserved. Sherrwyna consistently went above and beyond, whether it was taking extra time to explain the process or simply lending a sympathetic ear to hear my challenges. Her genuine concern for others and commitment to service make her an invaluable asset to the Publix pharmacy team.

Been on same medication for 20 years. You guys were our family pharmacy. Yet you want fill scripts you have fill for months even after I call corp. Had a phamacist call me and tell me he was told to lie, talk to manager she treated me like dirt

Constantly hung up on instead of a polite please hold. I was suggested by a employee to try another Rx because they are too busy. Talk over you. Just rude period. Don't listen when you're speaking. Trying to fill the wrong Rx because too hurried to get off. Sad.

I have legit refills on a med. I refilled through the app. I was to be notified by text when ready. No notification. 5 days later I went in to speak to the pharmacist. He said it was being delivered to them “tomorrow” which is 2 days later than it was supposed to be filled. 5 days later I go to the store and am told. “It’s being delivered in 3 days”. Total of 8 days. This is a legit refill. Not asking for anything I’m not entitled to yet I’m treated like I’m not worth their time after ten years of having my meds filled here. No communication. Not one person called to say I’d have to wait a week. Zero customer care. I’m switching all my scripts out of Publix.

I have been to this pharmacy since it opened. For the last few months weekends are a complete disaster, new faces and unfriendly. They complain and are abusive. They question you! They don’t actually serve you the prescription and you need to get it transferred to another Publix. Shameful.

I’ve been using a local FL Publix for my prescriptions for a couple of years now without any problems. Then in Jan 2024 they refilled one of my prescriptions and usually use GoodRx every month for the last couple of years. The price went up 500% from last refill. So, I asked why & all the ignorant clerk said they didn’t control the price. Therefore, I went to Walmart and paid 1/5 of what Publix charged!!! This week I decided to check out SingleCare pricing—wow, Publix offered the drug through them for what GoodRx discount would be! Publix, must not care that they lost a sale because the ignorant clerk failed to tell me I could get it cheaper through SingleCare! Don’t know if I’m going back to Publix or not!

This Publix Pharmacy is rude and very unprofessional. The latest insult was the second strike and I'm not going for a third. Do NOT get a vaccine here of any kind. I got the first round and the second shot made my arm black from shoulder to elbow. This turned me and everyone I showed away from getting any future vaccines. Simpsonville SC on Fairview Road.

I actually really like my local Publix Pharmacy. They have always been friendly and will assist you with any questions you may have. When I first started using Publix I had transportation so going to pickup my prescriptions wasn’t really that big of a deal. I live about 10 minutes from the store. I wished then that they had a pharmacy drive thru but their service was still good enough that I dealt with that minor inconvenience.

I've been shopping from Publix Instacart for years. This last experience, All of my frozen items were completely thawed, chicken and burgers!! They were not even cold at all. I contacted them and all they did was refund me and tell me that, the shopper I had was blocked from delivering to my address in the future. I wanted to know how and why my frozen items were allowed to be thawed out completely to the point where they were warm. Zero explanation from them. They ignored my questions repeatedly! I will never order anything from Publix ever again!!! They don't care about the customer at all. It's shameful.

I have tried to pick up my son’s antibiotics prescription three times today at the New Hope Ga Publix pharmacy. They always say their computers are not working and they don’t know when they will be fixed. You must do better. I’m switching my business to a different business.

Publix Pharmacy Crestview FL 32536, store 801. Called to see if prescriptions were ready, pharmacist said, "Yes but not **." I asked why because it was a new prescription, and he said it was too early. When I said that should not matter, it’s a change of the prescriptions and amount for adhd, the pharmacist said he decided that he will not fill because it is too early per him and his research of payment even though insurance approves it for the 29th, and the doctor approved and sent a change. The pharmacist said he will not issue it until the 31st.

The worst place to go to pick up your prescription refill is Publix. That too at Centerville Hwy. The customer service is mean and if you ask them to get your medication refill on time they do not do that. I have to call in every time to my doctor's office to get my medication filled. Even when I called them and my doctor sent they complained that they were out of stock and blamed insurance for not allowing them to refill. I did check with the insurance and there were no such issues. In addition, if they fill fluonase they do a lousy job in filling and do not fill what is required for the patients. As a result, the patient runs out of the medication earlier than expected. No counseling is done by the pharmacy which is against the law. I am planning to move this medication refill to another location or another place where they do that in a proper way with good service.

Our pharmacy closed, so we needed to transfer all scripts to another pharmacy unfortunately. We picked Publix only to find out that they would fill some but not all due to the fact that it was a pain medicine and because it was not from a pain management dr but a oncologist dr for my husband's cancer they refused to fill it. I'm certainly not going to take my husband to a management place when on fact it's due to his cancer!! So if we pay cash to have a dr prescribe pain meds for lord knows what you can get it, but if your use is for cancer base pain from a well known dr you can't fill it there!!! Wow shame on you PUBLIX!!!

I have been a customer since the Westchester store opened in High Point. All was excellent up until the past year and a half. I use their on-line app for drugs and when notified, pay on-line and go by to pick them up. In the year and a half period, I have gotten notice that there is no card on file to card has been declined to picking up the prescription and being told I owe for the drug even though paid on-line through the app. Have spoken to several managers there (that seems to be a revolving door) and nothing changes. When I point these things out, the staff is rude and, basically, says it is my error. Happened again on 8/15/23 and have transferred 8 of my prescriptions over to a privately owned drug store and will be moving my wifes soon. Nothing like a locally owned family operation. As much as the big box stores try to drive out mom and pop stores, this will not happen with customer service like Publix.

I went to see a new doctor for a new medical problem. He wrote what looked like two prescriptions, sent them to the pharmacy, then told me what he was prescribing. I informed him I couldn't take that particular medication. Therefore, he wrote a different prescription and sent it to the pharmacy. Later that day, I went to Publix Pharmacy drive-thru to pick-up my prescriptions, there were two, I paid and out of consideration of others, I left the window. I immediately parked to examine my new medication. I realized they had mistakenly filled the prescription for the medication to which I have an adverse reaction. I returned to the drive-through window to inform them of their mistake, return the medicine and request a refund. They flat out refused to issue me a refund for their mistake!