Publix Pharmacy Reviews

I normally don’t write reviews, but this situation truly needs attention. Publix really needs to tighten up their pharmacy process. First, I had a prescription that required an authorization form from my doctor. Publix told me they sent the form but never received it back. When I contacted my doctor’s office, they said they never received anything. They then resent the authorization and confirmed it was sent back to Publix. Instead of proactively revisiting my case, Publix waited until I called them — and I had already called several times checking on the status. Once everything was finally cleared on a Thursday, I was told the medication would be ordered and ready the next day (Friday). When I went Friday, I was told it still had to be ordered and would arrive Monday. Monday came — no medication. Then I was told Tuesday after 3 PM. Tuesday came — still nothing. Then Friday. Friday came — still not there. Now I’m being told Tuesday again.

Unprofessional staff, quite fresh with the mouth. When I speak to them I feel like a bunch of temporary under educated high school kids are taking care of my medication. Look around. They can’t even keep the unity in their team. All temporary. You lost the best to Port Orange. I used to buy gifts of chocolate for the staff, now I don’t even want to see their faces. I send someone to pick up. They don’t want to complete a shot series. Tried to hand me something that was not mine. Spoke down to me. I do believe they my a comment that they may have gossiped.

Every time I put in an refill and even wait a week after it was to be filled I still have to wait for them to fill it. Poor service I know they have a lot of customers but it get old.

We have been using Publix Pharmacy off of Leesville Rd in Rsleigh, NC for awhile now. Unfortunately we dealt with a lazy, morbidly obese, obnoxious pharmacist that was too lazy to walk a few feet to help me with my prescription. Next time I come in...I am dealing with a clerk there named Olivia. They must be best buddies from their similarities in excess morbid obesity. This rep was very disrespectful to me and kept making faces at me calling me names. I asked her to stop and she only laughed. Perhaps a mental disability, I am not sure. The point is we will never go into that pharmacy again over the obnoxious behavior of these two. Don't waste your energy!!

I’ve never seen or used a Pharmacy that takes as long as Publix does to fill a prescription that was called in hours before you go to pick it up. Just can’t understand why it takes so long to count out 30 pills, put it in a bottle and slap a label on it. I stopped using them but my prescription plan changed and unfortunately I’m having to use them again. And the folks in the pharmacy talk to like you’re a 5 year old that has no clue. I guess they get paid by the hour and milk the clock to ensure job security.

Publix Pharmacy in Valdosta, GA. They do not answer the phone, they will not be able to order a script for the next day even if they say they can. Do not leave your paper script with them hoping they can fill it later. If you find another pharmacy that has it they will not give it back to you or transfer it to another pharmacy. You'll just have to wait until they get it. It's now been a week. They close their security shade before closing time. Not even customer service can get them to answer. Not even an apology for poor customer service. The tech just turned her head up in the air, looked at the ceiling and stopped responding. People get upset when they need a medication to survive.

The customer service staff members are slow, disrespectful, and provide a poor quality of service. They seem to prioritize their lunch breaks over the needs of sick clients in front of them. Additionally, they show a lack of empathy and understanding for the difficult situations that people are facing.

Location :155 Johnny Mercer Blvd, Savannah, GA 31410·4.8 mi. I have been a long-time Publix Pharmacy customer, but I recently experienced extremely unprofessional conduct at the Wilmington Island, Savannah, GA location. In July 2025, pharmacist Karissa Mizner Atkins (GA License RPH027446, NPI 1659708048) spoke to me on the phone about my prescription. Instead of providing assistance, she made inappropriate comments, saying I was ordering medication “like it’s going out of style,” threatened to report me, and then hung up on me. This was not only unprofessional but also outside her role, as my prescribing physician had already determined and monitored my treatment plan.

Today I received what I was told my one and only prescription of oxycodone. When I called to find out why because my roommate picked it up for me and he was told DEA regulations. I told the pharmacist the law requires that he speak to me and he hung up on me. Nice customer care.

Unfortunately, my experience at this Publix Pharmacy has been consistently unpleasant due to the pretentious and dismissive attitudes of Jen and Stephanie. Picking up my prescriptions should be a simple, respectful process, but instead it feels stressful and unwelcoming every time I have to deal with them. Most recently, Jen complained that she had called me several times regarding a prescription. When I explained that I work in sales and get 50+ calls a day from unknown numbers, I also apologized for missing hers. In my field, it’s not uncommon to miss calls, but instead of handling it with understanding, she continued with the same pretentious attitude, even telling me this was the “fourth time this has happened.” I honestly don’t even know why an online pharmacy sent my prescriptions here in the first place, but I would have expected a little more professionalism and care in the situation instead of rudeness.

Horrible wait. Awful process for checking to even see if they have something before telling me to wait. Then they get a substitute and make me wait again because nobody here to do pick up. Will not ever come here again if I can help it.

Publix is a great organization as a grocery store but lacks in the pharmacy business. Although I understand their limitations under the control of today’s insurance companies for approval but when a doctor writes a prescription for their patient in post operative care what gives the pharmacy worker the authority to say when the patient can fill said prescription? Oh, perhaps I get it… Because so many opioid abusers in this country today, when a surgeon writes a legitimate prescription for their patient who is only 8 days post operative care after a major surgery and truly needs these medications refilled the pharmacist now has the authority to say you can’t get this filled before tomorrow? What???

I had the worst experience with the Pharmacist Megan at IHB Publix! Very incipient! I have Rx and Venzaha 13 refills. Well I have 13 refills. A coupon for $ off. Very expensive drug. Great drug for women who experience 🥵 flash. Anyway helps me I have multiple refills. Need refill. Called and Megan (.Pharmacists) said no can’t get the med. Why? She said no more discount through Vehozah. Called and yes I have $2000 with Vehoza. Bottom line credit/ she refused to call! Not helpful, rude! And Publix 2 blocks was helpful and a tech. Megan the worst pharmacist ever!!!!

I was on 3 x 60mg of morphine er and 3 x 10mg oxycodone a day and Publix completely stopped filling my medications. I had never given them any reason. 13 years at the same location. Then I find out they are being sued by the Federal Government for over dispensing meds. I'm not taking them for the fun of it. A blown out back, a craniotomy due to a ruptured brain aneurysm the size of a golf ball. Somehow these isn't right!

I really wish I could leave zero stars. The pharmacy tech who I have had to deal with is extremely rude and ignorant. She has not only made comments about me and my children but she has been extremely unprofessional. She is a blonde woman and I wish she wore a name badge so I could comment on it publicly. I am a professional and a business owner so I write this as both a warning to the public and as a plea to the corporation. Teach your employees common courtesy, teach them customer service, and if they aren’t good with people then put them in the back. As a restaurant owner, I would NEVER tolerate this woman’s behavior with my customers. If you’ve had a similar experience, I hope you are able to take some time to say a little prayer of gratitude that you don’t have to treat people the way she does.

Several times now I have picked up a medication on one day but the date in their system may be up to a week later. I believe it may be only from the prepaid site. I just know that I will not be using them anymore. Because they have screwed up with my sleep medication every month this year. I picked up my prescription on July 12 but in their system it claims I picked up in July 17. I know because this is my birthday, it cleared my bank on the 12th, I ordered the meds that same day, the label was the 12th and my husband was in the car with me when I said on our way to dinner, that night, I will be able to sleep tonight. That was a great birthday present. They said there was a signature on that date, the 17th, but if I use the drive through and prepaid service I never sign anything.

Yesterday my husband was at a doctor’s appointment and prescribed a new medication. I work in healthcare administration. Needless to say he defers to me the responsibilities of managing prescriptions, insurance, and all other healthcare needs. While I was on my way to an appointment. I received a text message from Publix. I forwarded this text message to my husband‘s work phone. I knew he was at the doctor’s and he was going to call me following my appointment to let me know how it went.

Go anywhere else!!! This Publix pharmacy staff off Collier Parkway in Land O’ Lakes is vindictive and absolutely out of control. Amanda the district manager and Danielle the pharmacist play games if you ever have an issue with anything. I was there over a decade, well established; and decided to leave due to incompetent floating pharmacist (Fjona) who caused undue stress on a refill (twice); even the staff said she was “leaving Monday” and admitted she’s a joke when she denied me a refill due on a Friday evening.

Publix pharmacies are the worse. I have had issues with prescription refills and customer service issues. You can't get a straight story when asking why your medication is not ready. They blame it on the doctor, it needs to be ordered, and they have even blamed it on me stating I didn't give them enough time to fill it. I gave the 5 days. Went in on the 5th day and was told it was never ordered. The clerk promised me he ordered it and it would be here the following day. When I called to see it it was ready I was once again told it needed to be order. I totally lost it. I told him if it wasn't ready the following day I want my script transferred to a real pharmacy. Then he slipped and admitted they had the prescription and it would definitely be ready tomorrow.

Publix at Belcher and Sunset. I have used Walmart pharm for years and the customer service has been great. Had to switch to Publix because of insurance and have had poor customer service at two Publix pharmacies. They have been rude and seem to care less about the customer. Needs improvement for sure.

They sold me another person's medicine. I think that’s enough said. HIPAA much? And before that she almost handed me someone else’s meds. That is terrifying to me. And then they couldn’t refund my card. Add this on top of the doctor making a mistake and us spending Mother’s Day at Publix for 3 hours and having to leave with guess what?! No medicine and a child in severe pain. Good job everyone!

Horrible customer service, Emma at the drive thru is very rude, they are so slow. They told me 45 mins-2hours for a medication. Walmart filled in 10 min. I do not recommend them to anyone. I just switched after using them for a few years. If I could give a zero star I would!

I have never experienced such a rude response of the pharmacist, understand it is end of the day. I have been with this pharmacy for 13 years... never experienced. Need to be little more courtesy to the customer.

Usually they don’t answer phone. Sometimes they are “out” of the a kind of med needed. The pharmacists like to pretend they are above doctors when they refuse to fill medications even though my DOCTOR prescribed me to take it along with a similar one for just nighttime.

I have been using Publix Pharmacy for at least 10 years and have been unhappy for the past couple of years. I loved the auto system until it was no longer reliable and now actually calling the pharmacy and getting told that my script would be ready the next day by 12, I even showed up the next morning which gave them more time, and still it was not ready and I had to wait 20 minutes with my dog in the car for my prescription. So obviously, they are too busy for their loyal customers, and I will be leaving. I hope they actually read this and make the changes needed to repair these issues, but I will not be around to witness it. Very disappointed.

One of the employees does not know how to speak with customers. She needs to be trained how to politely address customers and respond in a proper manner when asked a question. Her mannerism needs to check. She didn’t even say you’re welcome when I responded with “thank you”.

Publix Pharmacy drive through is totally disgusting! I have had All my prescriptions across the Street at Publix Jonquil (Smyrna, GA) for yrs! The service drops every time I go, I use the drive through! Where do they find this quality of employees? They have you sign for your prescription with the same string attached ballpoint pen that the string is 4 inches long attached to a basket and has been used by every sick person in town! A wise pharmacy would order a box of pens & write them off to advertising. (Can we trust these morons w/ our life saving 💊 is the Q?) We need people who speak ENGLISH w/ IQ above 50.

Publix Pharmacy in Eustis is horrible. I had to pick up a prescription and they informed me it would be ready the next day after 3:00 as they don't have their medicine there. Call back the next day after being on hold for 10 minutes, person came back on the phone and said they still don't have it. They repeated again and said to call back tomorrow after 3:00, it should be there. I informed her, "That is what you had stated yesterday so I'm here to pick up my medication" and she stated that she only has a certain amount of pills can give me all of them. When I get to the store to pick it up, what do you know - all of my medication was there. Would not recommend this pharmacy to anyone.

the pharmacy at the Windermere Grove is the worst. Just to pick up an RX took 20 minutes after receiving a text that prescription was ready. Had to leave the store. Disgusting without the RX. This store is consistently under stocked on items.

This is the second time it takes 3 days to get my prescription filled. Once antibiotic for ear and second, anti-inflammatory. They are not very nice when you go in. I would like my medication on time. Sick of not getting my pills.