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Noom Reviews

4,955,484reviews on ConsumerAffairs are verified
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Edited by: Jon Bortin

About Noom

Noom is a personalized health and wellness app that provides access to coaching in your pocket. The company’s habit-changing solutions include daily lessons and progress tracking for weight loss and stress relief. The custom plans are tailored to your specific goals and needs. Noom also provides weight loss and menopause medications, including GLP-1s.

Visit noom.com
Pros
  • Community support
  • Online access to clinicians
  • Personalized plans
Cons
  • Dieticians aren’t available 24/7
  • Meal plans not provided

Noom Reviews

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    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
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    How do I know I can trust these reviews about Noom?
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 5 Reviews 380 - 530
    Verified purchase

    Reviewed March 24, 2023

    On Day 1 Noom changed the way I view foods. The three buckets are simple and easy to remember. Low density salad greens are my new best friends for starting a meal. Balanced nutrition will come naturally if I eat a lot of different foods. I feel guilty a lot because of my bad eating habits (alcohol).

    Thanks for your vote!
    Noom
    Response from Noom

    Never feel guilty, Steve! Remember that our approach is that no food should be off-limits. Please know that you are doing such a fantastic job embracing each aspect of the program, and we're so proud of you! Keep up the awesome work!

    Verified purchase
    Staff

    Reviewed March 24, 2023

    I am giving Noom a go… 2nd time. This experience has been different and I am seeing results. I love the help that Noom has provided in terms of helping me better understand all the factors that impact the success of this approach to weight management. I feel so good about it thus far!

    Thanks for your vote!
    Noom
    Response from Noom

    Thank you so much for giving us another shot, Marcia - we're so proud to have you as a part of the Noomily! We love to hear that you're already learning so much about food and weight loss, and we hope your experience is excellent. If you ever need us, we are always here to help!

    Sales & MarketingPriceStaff

    Reviewed March 23, 2023

    I tried a free trial for a week and didn't want to continue. I was charged for something I didn't want and cannot access. Stuck in an endless cycle of robot help. Beware of Noom, this company is not a good organization. I cannot crack their code of misdirection and misinformation. Do not use this program. Beware!

    Thanks for your vote!
    Noom
    Response from Noom

    Oh no, Joel! We never want our Noomers to pay for a subscription they didn't mean to purchase or tried to cancel! Our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed March 23, 2023

    Pros: After six weeks, my blood sugar readings are normal and my blood pressure is merely elevated vs hypertension stage 2. I am strong and I walk my two miles faster. I have learned a lot about my relationship with food, and am at the point where I confront my agency without guilt. Cons: My weight is essentially the same. The battle used to be on all fronts with binging episodes. Now it is limited to the post dinner stretch of five hours.

    Thanks for your vote!
    Noom
    Response from Noom

    We’re glad you’re seeing progress, Jeanne, and your honest feedback is appreciated! We want Noom to be the best app we can make, and your feedback is invaluable to that process.

    We love to hear that you're enjoying the program and have developed a new outlook on your eating habits, but we understand how frustrating it can be when you're not seeing the progress you'd like. Keep in mind that slow and steady wins the race! You got this!

    Remember, you can always reach us at reviewsupport@noom.com if you need anything!

    Verified purchase
    PriceStaffValue

    Reviewed March 22, 2023

    While I have not lost significant weight yet, I love the insights I am getting each day which is helping me understand where my disordered thinking about food has caused a weight problem. This is a great program. Anyone who is serious about losing weight and keeping it off needs to try this. It is worth the money.

    Thanks for your vote!
    Noom
    Response from Noom

    Barbara, it is wonderful to hear that you're enjoying Noom, and we are so grateful to be a part of your journey! Please know that you can always reach us at reviewsupport@noom.com if our team can help with anything! Happy Noomin'!

    Verified purchase
    Punctuality & Speed

    Reviewed March 22, 2023

    I lost the first 15lbs fairly quickly, but have been stuck on the next 5. Though my clothes fit better and I feel better now.. I have to work to get my steps in and find different foods. I’m not sure I always need snacks between meals. But I have goals and I am working towards them.

    Thanks for your vote!
    Noom
    Response from Noom

    Way to go, Daniel! We are so proud to be a part of your success, and we know you'll continue to crush those goals! Keep up the great work! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Staff

    Reviewed March 21, 2023

    I love this program so far but am trying to better understand the coaching and problem solving aspect. If that’s yet another paid add on, I’ll be annoyed. I hope it’s not just a meal and exercise tracker that doesn’t calibrate its advice based on pitfalls we users have. I can get that anywhere.

    Thanks for your vote!
    Noom
    Response from Noom

    We're so happy to hear that you're enjoying our program, Michelle! We're grateful for the opportunity to help you achieve your wellness goals. We understand you have questions about coaching and we'll be reaching out to you soon to provide more details. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future. Happy Noomin'!

    Verified purchase
    Honesty & Transparency

    Reviewed March 21, 2023

    I have been logging everything, staying within calorie ranges, exercising, drinking water, sleeping, doing all the lessons for weeks and I weigh what I weighed when I started. Weighing myself daily puts me in a bad space when I’m really trying. Many of the lessons don’t work for me - I don’t eat what others are eating because I have celiac disease and my choices are limited in dining out situations. I’m retired, I don’t buy food that shouldn’t be in the house. I know I’m eating too much in the orange group but I’m having a hard time finding yellow foods I like and can eat. And seeing the progress of others when I’m not losing is even more discouraging. I’m weighing and measuring my food and honestly recording what I eat.

    Thanks for your vote!
    Noom
    Response from Noom

    Martha, we understand it can be frustrating and demotivating when you're not seeing the progress you'd like, especially when you're so dedicated! Reviewing your account, we noticed that you're no longer using our program, but please know that we appreciate you giving us a try and wish you much success in the future! Rest assured that your feedback will be forwarded to our Product and Leadership teams for review. We want Noom to be the best program for all our Noomers and your feedback is invaluable to that process!

    Verified purchase
    StaffRates

    Reviewed March 21, 2023

    Noom has been good. The courses are interesting and are probably the only reason I’m sticking with this program. The food tracking is ok, similar to others I’ve used. The biggest disappointment is the “coaching”. The courses talk about working with your coaches and all the personal support they offer, but I’m my experience, the “coaching was a few messages in my first week, then nothing other than a generic message congratulating me on consistently logging my food.

    When I reached out for some help with more yellow food ideas, my “coach” referred me back to the original 1-pager that was part of the course. (Zero new information or ideas.) I reached out a second time seeking accountability with my evening snacking and was told my coach couldn’t consistently check on my progress but could only offer occasional check-ins. And again, the message was basic and provided zero new information. So, overall the program has great content, the tracker is good and the “coaching” is non-existent.

    Thanks for your vote!
    Noom
    Response from Noom

    We're glad to hear that you're enjoying your daily Noom lessons, Corinna, and we genuinely appreciate you taking the time to provide your thoughts concerning your coaching experience. We will definitely pass along your feedback to the appropriate teams for review. In the meantime, feel free to reach out to us directly at reviewsupport@noom.com if you need anything in the future.

    Refunds & PayoutsStaff

    Reviewed March 20, 2023

    This is basically do-it-yourself food logging and reading ‘lessons’. Don’t expect help from coaches. All the coach comments are canned and obviously bots. If you have the misfortune of talking to a human coach, you can tell they are overworked and generally unhelpful. I asked for encouragement from a coach and just got criticized for not food logging well enough. I’m sure I could pay someone less to give me grief about my eating. I’ll finish the time I paid for and then never participate in this again. Maybe find an app with better coaching and more encouragement.

    Thanks for your vote!
    Noom
    Response from Noom

    We're so sorry that you have not received as much support as you expected, Wanda, and we appreciate you sharing your thoughts here. This is definitely not our goal, as our mission is to always support our Noomers. We really want to learn more about your experience and will be contacting you soon! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    StaffEase of Use

    Reviewed March 20, 2023

    I signed up for Noom 2 months ago, also purchasing a weekly 20-minute Noom counseling service specific to the goals of the program. The program is engaging and grounded in evidence-based science. Noom is so easy to use, supporting changing one’s relationship with food for the better. I am losing weight, feel so much healthier, and am adopting behaviors that will last me a lifetime, no matter where I am and what food is in front of me. The counseling service (thanks Nicole!) has been profoundly helpful on good days and if I have had a less healthy day of food choices it helps me course correct with supportive positive feedback. To me, “Nooming” is a process for a lifetime and Noom is giving me the tools to ultimately fly solo, healthy, and weighing less than when I entered the program.

    Thanks for your vote!
    Noom
    Response from Noom

    Wow! That was wonderful to read, Peg! We're so happy to see you achieve your goals and that you feel you're learning skills that are sustainable. We're honored to be a part of your wellness journey and couldn't be more proud of your accomplishments. Keep on Noomin'!

    Verified purchase
    Customer ServiceStaff

    Reviewed March 20, 2023

    This program is structured very well and provides tools that really help me stay balanced and in a level mood. The tools and articles really help me stop the downward spiral that has plagued me for years. The goal specialist seems robotic and uses automatic questions and responses. But otherwise I’m satisfied with my purchase.

    Thanks for your vote!
    Noom
    Response from Noom

    Thanks for letting us help you find your healthy balance, Lorrie! We're so glad that you're enjoying our program and we really appreciate your feedback regarding what you'd like to see improved. Keep up the great work building healthier habits!

    Verified purchase
    Punctuality & Speed

    Reviewed March 20, 2023

    I have been on a roller coaster when it comes to losing weight and fad diets. Always wanting a quick fix. This has never worked. The slow and steady (whole mind and body) approach has worked for me. I’m more cognizant of my choices, I actually look forward to weighing myself in the morning, and move more. I especially love the daily lessons. I haven’t finished them all yet but hope they continue on for the life of the program. Very happy with the plan!

    Thanks for your vote!
    Noom
    Response from Noom

    This is SO awesome, Cara! You have a phenomenal attitude - slow and steady wins the race, as they say! We are so grateful to be a part of your journey and wish you continued success. Keep on Noomin'!

    Verified purchase
    PriceStaff

    Reviewed March 19, 2023

    Since starting Noom 54 days ago I have lost 15 lbs and gained so much knowledge about food and myself. This program truly retrained my brain on how I feel about food and self care. I highly recommend this program. Keep in mind it works if you put the work in. You must follow the program, log your food and read your lessons. Make time for you. It is worth it!

    Thanks for your vote!
    Noom
    Response from Noom

    Thanks for this awesome feedback, Angelenia, and congratulations on all your hard work! We love hearing how Noom is helping you develop healthier habits. Keep it up because you're doing great!

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed March 19, 2023

    This is my second time, and I’m just trying to drop a little more. I got back up over my original goal weight by five pounds, so I’m working on losing 10. The accountability of paying for the program helps, but the coach was an automatic part of the package before, and I refuse to pay more. The Noom guides are pointless; there’s nothing personalized to get me thinking. Also, how are you supposed to earn Noom coins if you don’t have access to a scale? Overall, it’s helpful and I’m remembering what worked for me. But I won’t be renewing after my two months.

    Thanks for your vote!
    Noom
    Response from Noom

    We're glad you're enjoying the accountability that Noom provides, Erika, and we're grateful that you came back to Noom for a "tune-up." Our program has evolved a little since you were last with us and we genuinely appreciate your feedback concerning the coaching resources and Noom coins. Rest assured your feedback will be forwarded to our Product and Leadership teams for review. If you would like to provide any additional feedback or need help with anything, please reach out to us directly at reviewsupport@noom.com.

    Verified purchase

    Reviewed March 19, 2023

    I have had a great experience so far with Noom (3 months now) and reduced 10k. This is a great app for keeping your mind focused on weight loss, learning a lot of info about how your body and mind work and keeping good tracking of calories, weight and exercise. I see opportunity on the personalized Noom assistants, there is room for improvement there.

    Thanks for your vote!
    Noom
    Response from Noom

    We love to hear that your experience has been great and Noom is helping you be more mindful, Jorge. We appreciate your feedback about what you'd like to see improved on the coaching side of things. We want the program to be the best it can be and your feedback is invaluable. Keep up the great work building healthier habits!

    Verified purchase

    Reviewed March 19, 2023

    I don’t mind leaving feedback but the personal info you ask for is invasive and not okay. I have left fake details. Love logging food and accountability. Don’t love how long it takes to get an answer to a questions.

    Thanks for your vote!
    Noom
    Response from Noom

    Angela, we appreciate you taking the time to share your thoughts! Here at Noom, we are always working to make our program the best it can be. We encourage you to reach us at reviewsupport@noom.com with any additional feedback that you may have at reviewsupport@noom.com. We are always here to help!

    Verified purchase
    Customer ServiceStaffTimelinessHonesty & Transparency

    Reviewed March 18, 2023

    I never got a Noom coach. I have never been put in part of a group and I have been doing this since February so for 2 months honest. Although I like the psychology behind Noom, I am not getting any support from the group. I have repeatedly asked to be assigned a coach with no response. I lost a few pounds at first but then nothing and have had no guidance that was individualized.

    Thanks for your vote!
    Verified purchase
    Maintenance

    Reviewed March 18, 2023

    Sorry to say but the zero progress I am getting and the amount of time your Q and A’s and articles take away from my time do not work at all. And while I feel like a failure that I am not losing I get punished for not reading my articles. I am canceling my subscription.

    Thanks for your vote!
    Noom
    Response from Noom

    Virag, we are so sorry to hear about the disappointing experience you've had. Our team would like to follow up and help however we can. You will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase

    Reviewed March 17, 2023

    I am enjoying learning how my relationship with food developed. Also, learning to enjoy food with a lifestyle that truly fits ME! Thank you Noom for taking the time to really figure out the “mindset “ behind people struggling to lose weight.

    Thanks for your vote!
    Noom
    Response from Noom

    Lynn, we are so happy to hear that the psychological approach the program takes has been so beneficial for you. Thank you so much for letting us be a part of this health and wellness journey with you. Keep up the great work!

    Verified purchase
    Staff

    Reviewed March 17, 2023

    I have followed this plan now for about 6 weeks and just go up and down. I am beyond frustrated and thinking I have just wasted my time and money. There is no guidance on what I am doing wrong.

    Thanks for your vote!
    Noom
    Response from Noom

    We completely understand how frustrating it can be when you're not seeing the progress you'd like, Gail. We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed March 17, 2023

    I have been on Noom for about a month. I feel good. Weight never comes off the way that I want it to but the program seems good. I have trouble getting past the ups and downs daily. Trying to get over those too.

    Thanks for your vote!
    Noom
    Response from Noom

    We love hearing that you're excited and already enjoying your program, Kerry! We hope your experience is excellent, and if you ever need us, we are always here to help! Remember, slow and steady wins the race! You got this!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 16, 2023

    I started this journey in early February. It is now mid March and I have lost a total of 3 pounds. This is a major disappointment. I expected more support. The whole reason I joined Noom was because it was a different way of losing weight and you were supposed to have a lot of support and a coach to help you along the way. I feel I’ve had no support, and it’s been very disappointing. I have been working very hard at logging my food and exercising every single day and trying to stay under my calories and yet nothing has changed. I’m going to give it through the end of March. Maybe I’ll go through April, and if nothing significant changes, the system just isn’t working for me.

    Thanks for your vote!
    Noom
    Response from Noom

    We completely understand how frustrating it can be when you're not seeing the progress you'd like, Susan. We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Customer ServicePriceRefunds & Payouts

    Reviewed March 16, 2023

    We were out of town when NOOM renewed our subscription (after only 8 months) and did NOT send a renewal notice. When we returned home to find they had charged us, we called and they refused to refund any amount. Even after we had discussed a prorated refund, which sounded like it was going to happen, the supervisor (Eric) said they could not refund any of the money. I asked to speak to his boss and he wouldn't connect me to anyone else, he refused and said that was all he could do. This company is a rip-off and will charge customers without prior notification, be aware and try a different weight loss method, these guys are the worst!

    Thanks for your vote!
    Noom
    Response from Noom

    Scott, we appreciate your honest feedback and we are sorry to hear about the disappointing experience you've had. It looks like you've been in touch with our Support Team and they were able to resolve this issue directly with you via email. Thanks again for your patience and understanding while we worked to get this resolved for you! Remember, you can always reach us at reviewsupport@noom.com if our team can help with anything!

    Customer ServiceSales & MarketingPriceOnline & App

    Reviewed March 14, 2023

    I have tried for 2 days to log food in the Food Logging portion of the app. It gives me an error saying it can not load. I have tried to search out answers through Google and through the Noom website. No answers were to be found. I have submitted an email to support, but have yet to hear from them. I am in the trial period of the program and would like to see how it works and if I like it before Noom charges my card. I also tried to reach their support phone number but constantly get a busy signal. Red flags are going up for me right now. I would really like to lose weight, and Noom sounded like a good idea, but now I'm not so sure...

    Thanks for your vote!
    Noom
    Response from Noom

    We understand how frustrating technical issues can be, Lenee, and we're sorry to hear that you haven't received the support you need. A member of our team will be reaching out to you ASAP to lend a hand. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed March 14, 2023

    I love my Noom! Having to weigh every day and record it along with having to log my meals and exercise has really made a difference. I’m down 7 lbs and I’m not craving sugar every day like I was before. I’m not ever going over my allowed daily calories but I’m still eating more orange foods than green or yellow. That is my new goal - to eat more of those foods. I really think learning about the psychology of why we eat and when we eat is a game changer for me.

    Thanks for your vote!
    Noom
    Response from Noom

    Debbi, we're so excited to hear that you're enjoying the psychology behind Noom and it's helping you build a better relationship with food. We're honored to be a part of your wellness journey and wish you much success! Keep on Noomin'!

    THOMAS increased rating by 4 stars.
    Customer ServicePriceStaffTimeliness
    After a positive interaction with Noom, THOMAS increased their star rating on March 18, 2023.

    Updated review: March 18, 2023

    Would like to update my review to 5 stars. After posting this review the company NOOM responded immediately and refunded the money... This was very much appreciated. The company and the program deserve a 5 star review. Thanks again..Tom **

    Original Review: March 14, 2023

    Was not using Noom for months and they renewed for $165.00 without contacting me through email or text... please understand they don't care. A business should let you cancel the same day they charge you. Saw the transaction in my bank account then cancelled the membership. They still charged me 165.00 for another year.. Beware.

    Thanks for your vote!
    Noom
    Response from Noom

    We understand your concerns and we appreciate you bringing this to our attention, Thomas. Our team would like to learn more about your experience and will be contacting you soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    PriceValue

    Reviewed March 14, 2023

    Not worth the money. I followed the plan and lost 20 pounds over 3 months. I regained the weight once I began eating a normal diet. Eating 1200 calories a day is not sustainable. Once you continue with normal life and you're not following the Noom plan, you will regain the loss weight. I have found more success eating less sugar and carbs, but not totally cutting them out.

    Thanks for your vote!
    Noom
    Response from Noom

    We appreciate you giving us a try, Janine, and we're sorry to hear that you're disappointed. We're glad you're finding success in other ways and wish you all the best going forward. If you ever have questions or need assistance with anything, please feel free to email us directly at reviewsupport@noom.com.

    Verified purchase
    PriceRates

    Reviewed March 13, 2023

    I am finding the program difficult to maintain without support. I have been follow the program for 5 weeks now and have not seen any results. Reached out to “coach” and receive same generic message. The only reason I continuing is because of the price I paid when I thought I’d be receiving more personalized attention.

    Thanks for your vote!
    Noom
    Response from Noom

    We understand your frustration with not seeing the progress you'd like, Courtney, and we'd love to help in any way we can. Our team will be contacting you soon to lend a hand. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Staff

    Reviewed March 13, 2023

    This program has excellent ideas and guidance to help live a healthier lifestyle but I’ve been at it for 2 months and barely lost 3 pounds. When I ate more to get to my minimum daily calories in the beginning, I actually was gaining weight. It’s a lot of money for mediocre results.

    Thanks for your vote!
    Noom
    Response from Noom

    Marina, we're happy to hear that you like Noom's approach to wellness and we totally understand how frustrating it can be when you're not seeing the process you'd like. Our team would love to help and will be in touch soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 12, 2023

    It is consistent, clear, sets strong supported goals. Very helpful! I like the reminders and the simplicity of tracking. The embedded humor helps and the down to earth attitude towards lifestyle changes encourages me. This is highly doable and I’m committed.

    Thanks for your vote!
    Noom
    Response from Noom

    We are so happy to hear you're enjoying the accountability that Noom provides, Bonnie, and that you're feeling encouraged. Thanks for allowing us to be a part of your wellness journey.

    Verified purchase
    Staff

    Reviewed March 12, 2023

    I am enjoying using Noom. While I don’t always find the counseling sessions useful (or applying to me), I understand how you are dealing with a broad spectrum of individuals. It’s easy to log my meals with your extensive food database. I like how, in most cases, there are multiple ways to log amounts. I like the visual graph of weight logging. (I had also been doing this on a paper graph I taped to my wall ~ to “remind” me to watch what I eat.) I liked that I could input a specific date goal and track my progress towards that goal. I like that there is a way to ask any question of a coach (it may take 24-48 hours to hear back). I like your food category groupings (not quite the same as any I have used). While willpower is the Achilles Heel for most of us, Noom is my subtle Jimmy Cricket, reminding me of my weight goal!

    Thanks for your vote!
    Noom
    Response from Noom

    Thank you for providing this wonderful feedback regarding your Noom experience, Bonnie. You're doing a wonderful job embracing everything that Noom has to offer and we love to hear that you're enjoying your journey. Keep up the great work!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 12, 2023

    This is my second time trying Noom. I’m realizing the first time I wasn’t ready to invest the time, nor make some changes. This time around I’m doing the steps and it’s working. Weight loss is a bit slow for me but it helps you focus on the long term goal and progress, and I am consistently losing weight. What I like the most is the brain/body information and digging into why, when, and how I eat. Definitely not shame-based, quite the opposite. Logging food really helps me, and it gets quicker over time. No foods are off limits, just a suggested calorie range for weight loss and suggestions for what to eat more and less of. There are lists and recipes to help find foods that are less calorie-dense but I mostly go to Reddit for those. I have not found the coaches to be helpful at all. I get a weekly summary, nothing new there, and answers to questions but no real check in or follow up, nothing to reflect any investment in my needs.

    Thanks for your vote!
    Noom
    Response from Noom

    Thanks for giving us another shot, Sue! We're grateful to be a part of your wellness journey and we're so happy to hear that you're enjoying the program and finding success. We appreciate your thoughts regarding your coaching experience and you can rest assured that I've forwarded your feedback to the appropriate teams. If you have any further concerns or questions, please email us directly at reviewsupport@noom.com.

    Verified purchase
    Staff

    Reviewed March 12, 2023

    I find the information in lessons helpful. The routine of logging my meals/snacks helps to motivate me. I like the foodie game and find the quizzes helpful in my planning and choosing of foods. I am enjoying the process.

    Thanks for your vote!
    Noom
    Response from Noom

    We love to hear that you're enjoying your program and Noom is helping you stay motivated, Elizabeth. Keep on Noomin'!

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed March 12, 2023

    The psych tip are fine, but nothing I didn't necessarily know before. I've lose no weight (maybe a pound overall) in the month I've been on it. I understand things may happen slower now that I'm 40, but I feel like I just paid for a tracking service which I could get for free.

    Thanks for your vote!
    Noom
    Response from Noom

    We understand how frustrating it can be when you're not seeing the progress you'd like, Laura. Our team would love to help and will contact you soon! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Ease of Use

    Reviewed March 12, 2023

    I decided to give Noom a try because my clothes were getting too tight! It has been a life changing experience. The system is easy to use, gives me realistic goals, and has changed my mind on whole body fitness-including the mental part. I am on week 5 and am 50% of the way to my goal!!!! I don’t feel deprived in terms of food and I have incorporated movement into my very sedentary lifestyle. Not only does the scale reflect a change, but I can see muscles in my body that were not there and my clothes already fit better. I am very hopeful for continued success!

    Thanks for your vote!
    Noom
    Response from Noom

    Jennifer, we love to hear that you're enjoying Noom's approach to wellness and that you're finding success on the scale as well as non-scale victories. Keep up the great work building healthier habits!

    Verified purchase
    Staff

    Reviewed March 12, 2023

    Finally, a support system that works for me. Noom has been an absolute pleasure. I am in menopause and was having a hard time controlling my weight. I always liked to exercise so that was never really the problem. It was that I didn’t understand nutrition. Noom makes it easy with their color coded system to teach you HOW and WHAT to eat. I am also a terrible cook. Noom has easy and delicious everyday recipes that even I can make. Also, the coaches and reminders help to motivate and keep you on track. My husband and I joined at the same time. It is also helpful to have a buddy. We are both getting great results.

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    Noom
    Response from Noom

    Thank you so much for this awesome feedback, Sharon! We love knowing that Noom is helping you build healthier habits where food is concerned and that you're finding success with the program. Keep up the great work!

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    Punctuality & Speed

    Reviewed March 12, 2023

    Lessons: I like to listen as I read the lessons. I’m an adult learner so this option is great. However I’m not sure what happened. As I get further along some of the recordings sound like robots, no reflection at all, even when reading your corny jokes! Just gives the appearance you are not into it. Lack of feedback: there is none! I’m giving you all this data and no feedback? I refuse to pay more for something that should be part of the program. My progress has been extremely slow so smeared insight would be nice.

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    Noom
    Response from Noom

    We're sorry to hear you're disappointed with Noom, Annetta, and we sincerely appreciate your feedback concerning the audio lessons and the support you're receiving. We'd like to learn more about your experience and will be reaching out to you soon. Remember, you can always contact us at reviewsupport@noom.com if you need anything in the future.

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    Punctuality & Speed

    Reviewed March 12, 2023

    I’ve struggled all my life with weight. I appreciate the science-backed information and insight put into this program. While weight loss is slow, it’s important to know it’s a sustainable plan and works if you stick with it. I love the flexibility and the lessons!

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    Noom
    Response from Noom

    Judith, we're so happy to hear that you're enjoying the science behind Noom and you're finding success. Slow and steady wins the race - you've got this!

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    Reviewed March 12, 2023

    And I’m happy with how the program is progressing and teaching me about myself and food. One major thing for me is the barcoding and the lack of information you have on food seems to me that this would be very important and developed more.

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    Noom
    Response from Noom

    We're excited to hear that you're happy with the program, Gary, and we appreciate your feedback about what you'd like to see improved. We'd like to learn more about your concerns with the barcode scanner and the lack of information that you mentioned, we'll be contacting you soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

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    Sales & MarketingOnline & AppStaff

    Reviewed March 12, 2023

    The Noom app is very easy to follow. Daily reading’s about the psychology of eating habits. Log your food intake and see the calories you have consumed. Foods are grouped into three different categories. In 5 weeks time I have lost weight and understand my habits of eating a whole lot more. But there are some technical issues with the app and automation that should be addressed.

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    Noom
    Response from Noom

    It's great to hear that Noom is helping you build a better relationship with food and you're finding success, Paula. We understand that technical issues can be frustrating. If there is anything we can help you with, please email us directly at reviewsupport@noom.com. We'll be happy to help troubleshoot.

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    Customer ServicePriceRefunds & PayoutsStaffEase of Use

    Reviewed March 12, 2023

    I tried the Noom App for weight loss not once, but twice. Each time, I had the same result: frustratingly losing the same five pounds I lose each month, naturally, only to gain it back again. The program is easy enough to follow, comforting in its repetition, and a pretty slick interface. I also learned a lot about nutrition. Downsides: I lost no more weight than I naturally do, and there is a sneaky annual recurring charge, unless you remember to cancel in time.

    Lastly, when I called to cancel my subscription and try to obtain some sort of refund, the customer service agent was nearly incomprehensible and misspelled my name three times; she could not figure out, “**.” After she mistook the J for a g, the p for a t, and added an extra s, I was so frustrated I hung up and looked for an online solution to my problem. The plus side: easy to use interface and calculation process, the downside: It was there I learned that, though I had not logged in to the program in months and months, the two week window to be issued a partial refund had passed and I was out of luck.

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    Noom
    Response from Noom

    We completely understand how frustrating it can be when you're not seeing the progress you'd like, Aurora, and we apologize for the troubles you have experienced. We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

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    Reviewed March 11, 2023

    Everything is going okay so far. Just learning the low carb diet and how to eat more green color food and keep my orange color low. Also to keep moving after sitting for a couple of hours. So far I am enjoying the program.

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    Noom
    Response from Noom

    We're so happy to hear that you're enjoying your Noom program, Mary. Keep up the great work building healthier habits!

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    Customer ServiceTechSales & MarketingOnline & AppStaffEase of UseTimeliness

    Reviewed March 10, 2023

    Noom was highly recommended by nutritionists and bariatric providers at work. I like the educational content but the app is glitchy and it’s obvious the coaches are spread thin. I don’t like the delayed response. I don’t feel I have the support when I need it. There are some things I wish the app did. Like be more user friendly when grocery shopping. I can’t find an easy way to scan items to help me know if they are green/yellow/orange.

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    Noom
    Response from Noom

    We’re glad that you’re enjoying what Noom has to offer, Stephanie, and your honest feedback here is appreciated! We want Noom to be the best app we can make, and your feedback is invaluable to that process. We'd love to help, and our team will be in touch as soon as possible! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

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    Staff

    Reviewed March 10, 2023

    Noom has good educational content regarding healthy eating and lifestyle changes to lose weight and the comments from the coaches helped me realize that my weight loss is about making healthier choices and portion control rather than restricting myself from some of the foods I love.

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    Noom
    Response from Noom

    This is amazing to read, Ingrid! We are so glad to hear you're enjoying Noom's approach, and you are doing such a wonderful job embracing each aspect of the program! Keep up the awesome work!

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    Reviewed March 10, 2023

    I’m sticking with it for a few more weeks, but if I don’t see any changes soon, then I’m done. I’ve followed the program to a T, and haven’t seen any change. My coach is absolutely useless, and only seems to exist to regurgitate information I’ve already read in the articles. So far, the experience has been extremely frustrating, and I’ve lost my data twice inside the extremely glitchy and buggy app. Support was of no use. All in all, I would never recommend this program to anybody. Absolutely awful.

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    Verified purchase

    Reviewed March 9, 2023

    Noom really works. The psychology behind it is so spot on. I’ve developed a cleaner eating habit to the point where pizza isn’t as appetizing for me anymore. Pizza was my second favorite food by the way lol. I’ve lost 12lbs in a month and that includes me having a few set backs (that pizza for example and my weakness for chocolate bars). I’m very happy that I gave it a try.

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    Noom
    Response from Noom

    Naomi, we are so happy to hear that the psychological approach the program takes has been so beneficial for you. Thank you so much for letting us be a part of this health and wellness journey with you. Keep up your awesome motivation!

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    Reviewed March 8, 2023

    I started Noom about 7 weeks ago after some positive reviews from friends and family. I wasn’t aiming to lose a bunch of weight but rather to have more mindfulness around what I eat. Of course shedding a few pounds wasn’t going to make me sad. This morning I am down 11 pounds and it felt practically effortless. I have done WW on and off for a number of years with some success but always felt like I was depriving myself too much of the time. On Noom I enjoy the things I like, even splurge on treats, and never feel guilty. And even though the scale has gone up and down during these 7 weeks, I haven’t let it bother me and cumulatively here I am at the lowest weight I’ve been in probably 20 years. As the subject line states, I feel great!

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    Noom
    Response from Noom

    This is the best news, Rachel! Your motivation and commitment are inspiring, and we're so happy that you're finding success with Noom! We also love that you're having fun and gaining tools to use towards creating a healthier lifestyle! Keep up the great work

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    Customer ServiceSales & MarketingOnline & AppStaffEase of UseRates

    Reviewed March 8, 2023

    The contents in Noom are very engaging and interesting, though halfway through the content begins to repeat to drive in the major points. Overall, it seems like it’s geared toward people with actual control and negative thought problems. If you don’t have a particularly negative relationship with food, you won’t feel like the target audience.

    If you want to explore your nutrition, you are also not the target audience. The food logging is not as robust as other databases - though it does have recipe building which is very appreciated. Still a lot of restaurant and prepared food is missing, and you can only select portions using a slider bar with quarter increments (which means no 1/3rd of a cup, which is really annoying). The food categories are basically meaningless as well because they vary widely for a good item depending on how the item was set up in the database - for instance a different brand of the same staple can randomly be in multiple categories (and it’s not based on calories but “density”).

    Really weird… not intuitive and difficult to adopt. I can’t eat grapes all day. I do feel punished when food that I consider very healthy comes up in the worst category. Again, Noom doesn’t care about nutrition, macros, vitamins, or fiber content - only water density. Ok, they care about salt but not enough to actually help you track it. Last note: though you are asked to enter goals in text boxes, there is no place in the app that captures your entries so that you can review them, and no aspect of the app is tailored to your responses. You are paying $150 to take three months to read a decent self-help book on attitude and food choices. If you have problems though, and know you need help/counseling to deal with overeating or low impulse control, or self-harming thoughts around weight and body image, Noom is a really good app. If you just want to lose 15 lbs and maybe cut back on how much junk you eat, it’s a waste of money.

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    Noom
    Response from Noom

    We appreciate you taking the time to share your thoughts, Kat! Here at Noom, we are always working to make our program the best it can be, and your feedback is invaluable to that process. Our Support Team would love to learn more and will be in touch! Remember- you can always reach us at reviewsupport@noom.com!

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    Punctuality & SpeedStaff

    Reviewed March 7, 2023

    Started Noom in late January and down 10 pounds and just feeling more confident the way clothes are fitting! I’m making conscious decisions and improving my range of foods. I’m very visual and seeing the weight loss zone and tracking my calories has been so helpful! Sharing with friends and got my coworker to join, too! The extra motivation definitely helps keep me accountable. Loving Noom!

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    Noom
    Response from Noom

    Wow! We're delighted to hear this awesome feedback, Shenee, and we appreciate you sharing the Noom love with your friends and coworkers. You're doing a wonderful job embracing everything Noom has to offer and we couldn't be more proud and excited for you! Congratulations on all your hard work!

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    Reviewed March 6, 2023

    I have tried it all over the years. Noom was a last chance for me. I was surprised at the different approach Noom takes. The last five weeks has given me so much motivation. I’m not alone anymore, there’s no off limits foods, and I’m learning the whys of my eating habits. I’m ready for this journey! All of it learning, success, and set back.

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    Noom
    Response from Noom

    We're so happy you're finding Noom's curriculum and supportive environment helpful for your health and wellness journey, Consuela. Keep up the great work building healthier habits!

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    Punctuality & Speed

    Reviewed March 6, 2023

    I keep having issues with the grocery grab game. It won’t load so I can’t complete my reading for the day. This is extremely frustrating. Other than that it’s been great so far. I like the articles the best. Seeing where the foods land with the colors is an easy way to think about things. I also enjoy the treat days that you can schedule as you just need a day of doing what you want sometimes.

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    Noom
    Response from Noom

    We're happy to hear that you're enjoying what Noom has to offer, Rachael, and we certainly understand how frustrating technical issues can be. Our team will be reaching out soon to provide details regarding the issue you're seeing with the grocery grab game. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

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    Maintenance

    Reviewed March 6, 2023

    I like logging meals and learning about my eating habits, but the program is not working. I have not lost any weight. I just fluctuate between three lbs and have been for over a month. I’ve done everything the program says to do and have changed my whole lifestyle. I mentioned this in messages and they just said I was on track, which is incorrect. Obviously, it’s not working.

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    Noom
    Response from Noom

    Courtney, we understand how frustrating it can be when you're not seeing the progress you'd like and we'd love to help in any way we can. Our team will be contacting you soon! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

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    Sales & MarketingOnline & AppStaff

    Reviewed March 6, 2023

    Was on Noom 204. Account reset to 101 automatically without my knowledge. Can’t get back to where I was in the program. Grrrr! Also, can’t get ahold of anyone at Noom to help with this technical issue on the app.

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    Noom
    Response from Noom

    A program reset sounds super frustrating, Lisa, and we appreciate you bringing this to our attention. Our team will be reaching out to you soon to assist! Remember, you can always reach us directly at reviewsupport@noom.com if you need anything in the future.

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    Sales & MarketingOnline & AppRates

    Reviewed March 6, 2023

    I really like the “new Noom”. Treat days and meal plans are a nice addition and because the groups are now divided by topic, it’s a lot easier to find people with common issues or interests. There have been multiple bugs in the app so far. I heard Noom is a little understaffed at the moment but I hope we can get a more stable app soon.

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    Noom
    Response from Noom

    We're so excited to hear that you're enjoying the new Noom experience, Lois. We're always working to improve and we appreciate you sharing your thoughts here. Remember, you can email us directly at reviewsupport@noom.com if you need anything in the future.

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    Customer Service

    Reviewed March 6, 2023

    I’ve never tried any weight loss program in the past and had no idea what Noom was before I started my trial. Well, I wasn’t 2 days into my trial before I realized that I felt I would respond positively to this program because it’s not a Diet. It’s a way of life. Well, I’m 5 weeks in and I’ve lost 13 pounds and I’m 65% of the way to my goal weight. Thank you Noom!

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    Noom
    Response from Noom

    Thanks for giving us a shot, Brian, and congratulations on all your hard work! We love to hear that you are finding success and feel you're developing sustainable habits for a lifetime of wellness. Keep on Noomin'!

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    Customer ServiceSales & MarketingOnline & AppStaffEase of Use

    Reviewed March 5, 2023

    I haven’t lost any weight with this program despite doing everything I possibly can. Messages to the support chat sometimes take 24+ hours to respond, and are not particularly helpful, offering copy and paste responses. Most of my questions are about ways to make the program more effective for me, and at one point the rep suggested I “measure progress in a way other than weight loss” - which is the whole point! Two stars because the app and interface is easy to use and the program flows well. It’s probably good for someone who is severely overweight and has no idea how to get started, but not for someone who has healthy habits already in place.

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    Noom
    Response from Noom

    Emily, we always want you to find the support you need with Noom! Our team would like to follow up and help however we can. May you please reach out to us at reviewsupport@noom.com?

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    Reviewed March 5, 2023

    I love Noom… it is teaching me a better way of life, that I can still eat things I love just in moderation. I’m treating myself better and I’m loving the process when I’m feeling like I’m not succeeding a Noom affiliate reaches out and supports me. The best decision ever!!!

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    Noom
    Response from Noom

    Angie, it is wonderful to hear that Noom has been such a helpful resource for you! Please know that you can always reach our team at reviewsupport@noom.com if you need anything! Happy Noomin'!

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    Reviewed March 5, 2023

    This is stuck. It has been the same all week. It says I haven’t finished habits but I have listened to it about 6 times. I also had a hard time getting started. I wanted my son to be my support person since he did this but he couldn’t.

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    Noom
    Response from Noom

    Laneigha, we never want app issues to interfere with your progress, and our support team would like to follow up and look into this for you! You'll be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

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    Staff

    Reviewed March 5, 2023

    I have enjoyed the Noom program. The lessons are upbeat and informative and the coaches are responsive. The vacation days allow you to take time to deal with your own frustrations and relax before recommitting. Losing weight is a long term commitment and you can count on Noom to be there.

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    Noom
    Response from Noom

    Barbara, we are so happy to hear that you're learning and feeling supported with Noom! Thanks for sharing the Noom love! Remember, you can always reach us at reviewsupport@noom.com.

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    Punctuality & Speed

    Reviewed March 4, 2023

    I was very excited to enter this program. I have to say that the plateaus so far has been difficult. However, it seems during the difficult times the appropriate lessons, pop up to give me the strength and confidence to continue. I’ve had two daughters go through this program with great success, and I am determined for it to be in the family. It took me a while to get onto the colour program but now, as I am doing better, my confidence is high and my weight is decreasing. Two days I have lost 15 pounds, my joints are feeling better, and I have gone through my closet and taken half of my wardrobe out as an a longer fits. It is not the speed with which you lose weight but the consistency is sticking to the program and feeling good about each little bit of progress you make.

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    Noom
    Response from Noom

    Linds, we are so excited to have you in our Noomily! Thank you for sharing the Noom love, and keep up that determination! You've got this! Remember, you can always reach us at reviewsupport@noom.com if our team can help with anything!

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    Reviewed March 4, 2023

    Noom’s lessons are great. Some of the other features are good too. But I counted and it takes 8 clicks to log every food item. Way too much of my time! Please synch with MyFitnessPal or reduce the click count to 3 or less. Some advanced features are great, but I don’t need to see them every time I’m logging an item.

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    Noom
    Response from Noom

    Helen, we love to hear that you're enjoying Noom, and our team would like to follow up and help with any food logging concerns you have. We will be reaching out to you shortly! Remember, you can always reach us at reviewsupport@noom.com.

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    Staff

    Reviewed March 4, 2023

    I have had a very difficult time logging every day. I've been sick, so that doesn't help, I like that when I a few missing days I get a gentle welcome back. The program holds me accountable even when I'm not 'actively posting', because I know I'll be coming back and I don't want to have to start all over again every time.

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    Noom
    Response from Noom

    Joan, we are so proud of your dedication! Thank you for letting us be a part of your success, and keep up the great work! Remember, you can always reach us at reviewsupport@noom.com.

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    Rates

    Reviewed March 3, 2023

    So far so good. I really love learning and I believe when I learn about something it inherently changes the way I view myself and the world around that subject. I can’t unlearn what I’ve learned. For me learning and then applying what I’ve learned to a lifestyle change takes time. But I know it works. Noom makes it interesting and fun! I am changing, it is happening. So far, so good Noom!

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    Noom
    Response from Noom

    Patricia, we love to hear that you're learning and creating some healthy habits with Noom! We are so grateful to be a part of your success. Keep up the great work! Remember, you can always reach us at reviewsupport@noom.com.

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    Staff

    Reviewed March 3, 2023

    At First, it helped me lose more weight. Now, I have hit a plateau with losing weight. Noom ONLY takes into consideration your diet—particularly eating low caloric density foods. It doesn’t consider age, hormones, metabolism or time of day of eating or that muscle weighs more than fat. It’s a one sized fits all approach and not individualized very much. It adjusts calorie intake based on activity but that’s it. I guess I should not expect more from an app.

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    Noom
    Response from Noom

    Brielle, we appreciate you taking the time to share your honest feedback here! We understand that the weight loss journey can be frustrating, and we are here to help however we can! Please feel free to reach out to our support team at reviewsupport@noom.com if you need anything!

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    Reviewed March 3, 2023

    I don’t feel like I get enough support. I’m also starting to think that my body wants to stay in a certain weight range at my age and losing weight is just not going to happen. Also as a type 1 diabetic, I don’t think this plan is right for me. I will be cancelling my membership.

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    Noom
    Response from Noom

    Roberta, we are so sorry to hear that you've had a disappointing experience! Our support team would like to follow up and help however we can. We will be reaching out to you shortly! Remember, you can always reach us at reviewsupport@noom.com.

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    Reviewed March 3, 2023

    I like the approach of Noom using data, statistics, science and behavior to explain dieting and the complexity of losing weight. It is logical-makes sense to me. So far I find logging in to be fairly simple. However, I thought there would be more of a personal involvement with a Noom team member. I was looking for more personal assistance with my personal challenges and eating issues. I am not very techie. I wish I could print out the exercises and some of the suggested recipes. And I would like to know what my daily % breakdown is in the green, yellow and orange groups. It was sent to me once, but never again. I don’t know how to find/do that.

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    Noom
    Response from Noom

    Sue, it is great to hear that you're enjoying Noom's approach! Our team is happy to help with any questions you have along your journey, and we will be reaching out to you shortly! Remember, you can always reach us at reviewsupport@noom.com.

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    Staff

    Reviewed March 3, 2023

    I really love Noom. It’s helped me a lot. It’s helped me work on my thought distortions, get a better idea of what healthy / low caloric density foods are and encouraged me to find options that are delicious that I may not have otherwise found. I’ve lost 25 lbs so far. Halfway to my goal and am looking forward to continuing my journey with Noom. Highly recommend to anyone!

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    Noom
    Response from Noom

    Wow, Seyi! We are so proud of your progress, and we know you'll continue to crush it! Thanks for believing in Noom, and believing in yourself! Remember, you can always reach us at reviewsupport@noom.com.

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    Price

    Reviewed March 2, 2023

    Overall I am extremely happy with my experience with Noom, I have learned so much!! If I could offer some constructive criticism to the program, it would be the way certain foods fall into the wrong color category. If that could be cleared up a bit, I think that’d be great. Oatmeal seems to be one that trips up the system as well as salad kits. On a more positive note, I really love the educational side of noom. I have learned so many great things! Things that I have taught others and things that I can apply through the rest of my life. Also, I have gotten to the point where I crave salads and healthy food! Never would’ve thought. Love that! Even on the days the scale isn’t moving much, I at least know my body is getting proper nutrition. If Noom were a bit cheaper I’d probably recommend it to more people, but I feel like a bit of a diva when I tell people how much it is. Other than that, no complaints!

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    Noom
    Response from Noom

    Meg, we are so excited to have you in our Noomily, and we appreciate you taking the time to share your constructive feedback with us! Our team would like to follow up and help with any food database concerns you have, and you'll be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

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    Staff

    Reviewed March 2, 2023

    I’m actually learning on this lifestyle journey. The whys, the whats and most importantly to finally realize that I’m totally in control of the outcome and to give myself grace. Noom makes so much sense because it helps me delve deeper into the process.

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    Noom
    Response from Noom

    We love to hear that you're finding Noom's psychological approach to wellness so helpful, Valerie. Keep up the great work! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future. Happy Noomin'!

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    Customer ServicePriceRefunds & PayoutsTransparency

    Reviewed March 2, 2023

    Noom claims to have personalized coaches who check in on you. I get a ‘Noom hot’ sending me random messages which have nothing to do with my actual questions. What exactly are we paying for? A tracking app with some articles? I can do that much cheaper on my own! Update your marketing, and articles which claim our coaches will be there for us and checkin with us, which they obviously don’t or won’t be.

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    Noom
    Response from Noom

    We appreciate you letting us know about your negative coaching experience, Mel. This is definitely not our goal, as our mission is to always help and empower our Noomers. We'll be reaching out to you soon to learn more and help in any way we can. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

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    Staff

    Reviewed March 2, 2023

    This is my second time using Noom in 5 years. I felt well-supported the first round and am coming back to continue the journey. I love the science-based methods that even my pcp doesn’t talk about (or maybe even know about). It’s hard to get science-based nutrition information in the US, and I trust Noom to guide me.

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    Noom
    Response from Noom

    We're so happy you're finding Noom's curriculum and supportive environment helpful for your health and wellness journey, Jessica! We're honored that you've chosen us (again) to help you achieve your goals. Keep on Noomin'!

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    Staff

    Reviewed March 2, 2023

    I do like the immediate feedback when I request help over the chat. Guides are helpful and provide additional resources. Hard to keep up with good choices during travel. Currently the food log button isn’t working and I’m unable to log food.

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    Noom
    Response from Noom

    We're happy to hear that your Guides are so supportive, Joyce, and we understand how frustrating technical issues can be. We'd love to help troubleshoot the food log issue and will be reaching out to you soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

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    Staff

    Reviewed March 2, 2023

    I was really ready to change my eating habits as I have a big birthday this year. Noom has helped support me with daily encouragement. I’m now the lightest I’ve been for 20 years and more importantly feel I have made permanent changes to move away from a poor relationship with food.

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    Noom
    Response from Noom

    This IS fantastic feedback, Alison! We're grateful to be a part of your wellness journey and are so excited to hear that you're finding success and developing a better relationship with food. Keep up the great work and Happy Birthday from your Noomily!

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed March 1, 2023

    Your ads and testimonials eluded to having a personal coach that knows specifics about me so we can tailor my journey for the most benefits. I think it odd that I have to seek out guidance from the “Coaching Team.” I’m appreciative of the daily lessons and have learned a lot from them. I find myself frustrated trying to analyze the food logging data and look for trends that lead to any kind of weight loss. Some of the suggested foods upend the calorie budget right from the start. And the presumption within the lessons is that I’ve lost weight and hit a plateau. I haven’t lost and have, in fact, experienced days where I’ve gained weight. I expected at least a few pounds of weight loss with a month of mindful eating and education.

    Now I believe the next set of lessons will be on exercise and I haven’t gotten a handle on the food or had any input from a coach about where I can improve hitting my calorie budget. Not only do I have to motivate myself to decipher what to feed my body and find the balance of the calorie budget, but I have to motivate myself to find the right questions to ask coaches and wait for the reply. Your advertising leads people to believe the assistance given by Noom is more personal. That is not my experience.

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    Noom
    Response from Noom

    Debra, we appreciate you taking the time to share your honest feedback with us! Our support team would be happy to follow up with any program concerns you have, and we will be reaching out to you shortly! Remember, you can always reach our team at reviewsupport@noom.com if we can help with anything!

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    Staff

    Reviewed March 1, 2023

    Love the Noom lessons, app and circles. I keep reading about coaches, but I have not been assigned one yet. The Noom guides are responsive within 24-48 hours and have been helpful in answering questions and resolving issues. So far Noom has helped me lose a few pounds and I am enjoying the process.

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    Noom
    Response from Noom

    Congratulations, Susann! We love to hear that you're enjoying all the different aspects of Noom! Our team would be happy to follow up with any coaching concerns you have, and you will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

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    Reviewed March 1, 2023

    I appreciate the daily accountability and recipes. I enjoy having the option to reach out to a coach group anytime and if I don’t meet my goal at the end of my six months trial I will probably add on the full Coaching option. I like that they reach out to review my activity and analyze my food log. I have lost a few pounds and as I adjust to the clean eating standards, I think results will be quicker. My partner seems to be picking up some of the standards, which is great because appeasing his food expectations without indulging is my biggest challenge.

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    Noom
    Response from Noom

    Brandi, thank you for taking the time to share your experience here! We love to hear that dedication, and we know you'll crush those goals! Keep up the great work, your Noomily is proud of you! Remember, you can always reach us at reviewsupport@noom.com.

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    Reviewed March 1, 2023

    This has been a great experience. I thought this would be the same as other weight loss apps but it’s not. It’s a learning experience and changes your way of thinking!! Now I am more aware of food I choose and how I choose it. Of course I’m still learning but I’ve learned so much in just a few weeks. The coaches have answered my questions in a timely manner.

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    Noom
    Response from Noom

    Sheila, we love to hear that you're learning and finding the support you need with Noom! Please know that you can always reach us at reviewsupport@noom.com if our team can help with anything! Happy Noomin'!

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    Sales & MarketingPriceOnline & AppStaff

    Reviewed March 1, 2023

    I have been using Noom for about 2 months now. My main purpose for subscribing to Noom was to lose weight, but I have been very disappointed in my results, losing only about 4-6 pounds (my weight fluctuates). On the positive side, Noom has helped me make significant positive changes that I know are good for my health; I eat less, my food choices are healthier, I walk more, I drink more water. The daily recording of weight, meals, water and steps is helpful. The readings are not terribly instructive but are good in that the program in reasonable and minimizes shame.

    I have encountered a few problems with the app, when it does not function properly. To be sure, Noom tech support has fixed each problem, but I know Noom has been around for a while, and am disappointed it still has these glitches. Is Noom worth the cost? I am conflicted about that. I know it has helped me to be healthier, but I really want to lose weight. I really want to no longer be obese. I remain committed to myself and to following Noom, but no longer think it will help me lose significant weight.

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    Noom
    Response from Noom

    JoAnn, we are so grateful to be a part of your story, and we are proud of your dedication to your wellness! Our team would like to follow up on the concerns you mentioned, and you will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com if our team can help with anything!

    Verified purchase

    Reviewed March 1, 2023

    I started Noom in January looking for a way to lose 30 lbs, but more importantly keep it off and maintain a healthy and confident lifestyle. Ultimately I wanted control of my health! I didn’t know what to expect with Noom. I had read a few reviews and other than getting on the scale every day, it seemed like something I wanted to try! I am so glad I decided to join and it has completely changed the way I view my heath journey and food and exercise altogether! The thing I love most about Noom is the pace of everything and that you are not expected to change everything all at once. It is all about making small adjustments and turning those adjustments into healthy, LASTING habits! Noom is all about retraining your brain and I love that!!! I am excited to continue this journey and see what I can accomplish with my health goals!!

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    Noom
    Response from Noom

    Dana, it is wonderful to hear that you are finding success with Noom! Thank you for believing in Noom, and believing in yourself! Remember, you can always reach us at reviewsupport@noom.com.

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    Punctuality & Speed

    Reviewed March 1, 2023

    I started 2 months ago. I have lost 12 pounds. I listen each day and write down my meals. I like having a coach who keeps me inspired. I find it easy to follow each day. I like the encouragement of the lessons. I am learning a new way to look at food. I can not wait to reach my goal with Noom.

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    Noom
    Response from Noom

    Way to go, Diane! You are making some great progress, and we are so excited to be a part of your journey! Remember, our support team is always here to help and you can reach us at reviewsupport@noom.com. Happy Noomin'!

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    Staff

    Reviewed Feb. 28, 2023

    I have been a NOOM member for almost 6 weeks, and I have lost a total of 14 lbs. I have learned so much regarding the science and psychology of gaining and losing weight. It has help me stop and analyze if my hunger is really hunger or a craving, and has often stopped me from making poor food choices. I have found that logging my meals hold me accountable as does weighing in every day. I love the daily lessons as well, as they are short, to the point, and very informative and educational. I have maintained my motivation and I feel that this time I have the tools, motivation and encouragement to keep going until I have reached my goal.

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    Noom
    Response from Noom

    This is amazing to read, Karen! You're doing such a wonderful job embracing each aspect of the program. We're honored to be a part of your wellness journey and couldn't be happier for you and all the success you've found. Keep up the great work!

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    Staff

    Reviewed Feb. 28, 2023

    I am not really losing that much weight even with substituting another foods for higher calorie foods that are considered orange. It has been very discouraging and I do not really feel like sending me articles to reread is helping. I will keep trying but if you want feedback, that is where I am today.

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    Noom
    Response from Noom

    Kathryn, we know the weight loss journey can be tough, especially if you're not seeing the progress you'd like. We love to hear that you're going to keep trying - your dedication is inspiring! Our team would love to help in any way we can and will be in touch with you soon. Remember, if you need anything in the future, you can reach us at reviewsupport@noom.com.

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    Sales & MarketingPunctuality & SpeedOnline & AppMaintenanceStaff

    Reviewed Feb. 28, 2023

    Noom really works, it just takes patience. Read the lessons and get to know food colors. I started Noom mid Jan and have lost 5+ lbs so far. I didn’t have lasting success with other programs. The app could be improved. Many foods are listed in multiple colors and is confusing, no quick barcode lookup, not a specific coach but multiple guides who answer questions in 1-3 days and the app seems to be different for some folks. A few more quirks need to be fixed.

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    Noom
    Response from Noom

    Thank you for allowing us to be a part of your wellness journey, Lisa. We're happy to hear you're finding success and we wish you much more to come. We sincerely appreciate you sharing your thoughts regarding food logging and coaching. We're always trying to improve and hearing from our Noomers about what is and isn't working is invaluable.

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    PriceStaffRates

    Reviewed Feb. 28, 2023

    There are some good things about this program, but people need to know that you can’t get all the information you need to design your own healthy eating lifestyle unless you upgrade. And that costs about $1000,00. I’ve been on for about two months. I have not lost 10lbs yet. What I have learned is that I need to study food caloric/weight ratios and caloric burn averages for my metabolic rate, taking into consideration my personal health hurdles and effects of prescribed medication. Noom is not set up to handle all these variables. The important thing to note is that now I Truly understand how difficult it is to find and afford healthy the food sources needed to lose and/or maintain a healthier diet. We are what we eat!

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    Noom
    Response from Noom

    We're glad to hear that Noom is helping you build healthier eating habits, Celeste, and we really appreciate your feedback about what you'd like to see incorporated into the program with regard to individual health needs. We want Noom to be the best program possible and your feedback is invaluable to that process. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

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    PriceMaintenanceValue

    Reviewed Feb. 28, 2023

    I’m not giving up yet, but I’ve been on the program for like two months and I think I’ve lost like 2 1/2 pounds. I do the readings, I exercise, I lock my meals, I do all of it. And yes, I don’t always make great food choices, but I am always staying within my limits. It’s just not working. I will continue on for a while longer, but if I don’t start to see results it’s not worth it for me to continue to engage with this program.

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    Noom
    Response from Noom

    Angela, we completely understand how demotivating it can be when you're not seeing the progress you'd like. The fact that you're not giving up speaks volumes about your dedication to your wellness! We'd love to help in any way we can and will be contacting you soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed Feb. 28, 2023

    At first, I thought the daily messages were silly. I’m busy and really didn’t have time for them. I started listening to them every morning and honestly and the days I don’t listen. I feel like I am not as focused. It truly works. It has been a slow trek for me but I think really this time feels different than ever before. Thanks for your help.

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    Noom
    Response from Noom

    Thanks for sticking with us, Terry! We love to hear that Noom is helping you develop healthier habits and stay focused. Keep up the great work!

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    Punctuality & Speed

    Reviewed Feb. 28, 2023

    Meal streak lost several times even though I logged every meal. It’s demotivating and makes me resentful every time the notification comes up that says, “you’re about to log your xx meal!” Reminders to log meals come AFTER the meal is already logged! Never on the schedule I put in. The food logging has different colors for foods than the grocery grab quizzes.

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    Noom
    Response from Noom

    These technical issues sound super frustrating, Tirzah, and we completely understand how it can be demotivating. We never want this to be the experience for our Noomers and we appreciate you bringing these issues to our attention. Our team will be reaching out to you soon to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 27, 2023

    I have been using the Noom app since January 2. I have lost 25 pounds by following the guidelines. Logging in meals and daily weight really creates a paradigm of mindfulness. The lessons are excellent. I would recommend this for a friend. For the developers: Many of us use an iPad. Please create a link between phones and iPads.

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    Noom
    Response from Noom

    Wow! Twenty-five pounds is an awesome achievement, Laurie - congratulations! We love to hear that Noom's daily lessons and meal logging are helping you be more mindful of your eating habits. Thank you for your feedback regarding syncing devices. You can rest assured that we'll pass it along to our Development Teams. Keep on Noomin'!

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    Staff

    Reviewed Feb. 27, 2023

    The best part for me has been the daily weigh-ins. Though there’s been constant gains and losses, I can visually see on the graph that I’m heading in the right direction! The daily lessons have been very helpful too as has the logging in of meals.

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    Noom
    Response from Noom

    It's awesome to hear that you're finding Noom so beneficial, Kristi! Keep up the great work!

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    Staff

    Reviewed Feb. 27, 2023

    I’m like the psychology part of Noom but there is almost no coaching or community aspect. A guide has only reached out a couple times for near-meaningless exchanges. I keep reading about coaching sessions but have had none. I read that I’d be added to circles but haven’t seen it happen.

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    Noom
    Response from Noom

    We're excited to hear that you're enjoying Noom's psychological approach to wellness, Nancy. We also understand how upsetting it can be not to receive the support you expected. Our team would love to help and will be reaching out to you soon! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

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    Customer ServiceStaff

    Reviewed Feb. 27, 2023

    I’ve been Nooming for 5-6 weeks now. I lost 4 pounds at first. It’s already come back on despite increasing my green foods and adding in exercise. I tried to reach out to my guide for guidance and got a very generic response. Some of the info is contradictory in the articles. One said I should skip breakfast based off my habits and another said always eat breakfast.

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    Noom
    Response from Noom

    Heather, we understand how frustrating it can be when you're not seeing the progress you'd like or receiving as much support as you expected. We'd love to help in any way we can and will be contacting you soon! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed Feb. 27, 2023

    I have been impressed with Noom. I enjoy the lessons and I believe logging meals and weighing every day is important, and Noom has been able to get me back on track. I’ve been out of town for a family wedding, and will get back on track today! Thank you, Noom!

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    Noom
    Response from Noom

    Sherrie, we're so happy to hear that you're enjoying your daily lessons and that Noom is helping you stay on track with your goals. Thanks for allowing us to be a part of your wellness journey!

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    Customer ServiceStaff

    Reviewed Feb. 27, 2023

    I have definitely learned a lot from the daily readings. I think tracking my food helps keep me aware of limiting my Orange foods. I wish there was a way to track more steps when I know I’ve been walking without my phone. Also when I log a meal that has already been saved to the system it saves completely as a yellow food even though I know there’s a lot of green foods in there. Overall I like the systems and place and helps hold myself accountable.

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    Noom
    Response from Noom

    We love to hear that you're enjoying your daily lessons and the accountability that Noom provides, Brandi. We also sincerely appreciate your feedback regarding what you'd like to see improved with step tracking and the food database. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed Feb. 27, 2023

    My boyfriend got me a year of Noom for Christmas after I kept going back and forth if I wanted to buy it myself, and I couldn’t be happier with it. I started in January 2023 and after just a couple of months I’m down 17 lbs. I love the “classes” or readings and that there is structure to it. I’ve tried many different diets and workouts on my own but I didn’t have the motivation to do it on my own. With Noom I know I have a group of awesome coaches behind me, checking in on me and just giving me the motivation to do this.

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    Noom
    Response from Noom

    Thank you for providing this awesome feedback, Amanda! We're so grateful to be a part of your wellness journey and we're excited to learn that you're enjoying the program and finding success. Seventeen pounds is an awesome achievement and your Noomily is so proud! Keep up the great work building healthier habits!

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    Customer ServiceSales & MarketingPunctuality & SpeedOnline & AppRefunds & PayoutsStaffTimeliness

    Reviewed Feb. 27, 2023

    Questions to Noom support take days for a response…Sometimes no response at all! App with permission to link to Apple product to record steps are not accurate. Two pounds lost since starting Noom on Jan 22….Would you be happy with that? And I’m always below total caloric count. I like logging my meals, exercise and it is helping to guide me to more yellow foods than orange but without support answering questions or too delayed responses a level of frustration exists. Now I am noticing that the app is not giving me credit for lessons read! I haven’t missed a day of reading my minimum time and it did not record two days this past week! What is going on Noom? Would like a transcript of this conversation. Seriously considering requesting a refund.

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    Noom
    Response from Noom

    We're glad you're enjoying what Noom has to offer, CC, and we really appreciate your honest feedback concerning the support you're receiving and the app issues you're experiencing. We understand how frustrating this is and our support team will be contacting you soon to help in every way we can! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    StaffTransparency

    Reviewed Feb. 26, 2023

    I successfully lost 35 pounds on Noom from 1/2021- 6/2021. I have maintained the weight loss since that time and have an additional 30 pounds to lose. I decided to return to Noom to work on that. My experience has been less successful this time around. I remember a lot of the content and find it helpful. I would like more updated success stories. I would also like a track for returning members - not sure how many of us there are but I would like a fresh feel. The circles are a nice touch and I am getting something from that. I have been getting a message repeatedly for four weeks that I will be added to a group - I have not been added. I sent a request for help this morning. I love the program itself and recommend it to many. It might just be where I am at but I am not as supported this time around as I would like.

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    Noom
    Response from Noom

    Congratulations, Davin, for all of your successes and continued dedication! We are sorry to hear about the experience you have had this time. We have requested some additional information via email to help us find your account. When you have a moment, please respond to that request and our support team would love to look into this further!

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    Staff

    Reviewed Feb. 26, 2023

    This is the first program I’ve found that gently and permanently is allowing me to release weight by changing behaviors vs restricting and controlling my diet! It guides me and teaches me in a way that I feel in complete control of my day, how I feed my body and how I move! I love the analytics, the encouragement and the humor along the way. I look forward to checking in each morning. For once I feel delighted and truly empowered to leave the “bounce” mentality and ease into a true life change that will create a healthier happier me!

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    Noom
    Response from Noom

    It is so wonderful to hear that you’re loving Noom, Carole! At a time when so many things feel complicated, we want wellness to be simple, and you are doing such an excellent job embracing each aspect of the program! Keep up the amazing work!

    Verified purchase
    Sales & MarketingOnline & App

    Reviewed Feb. 26, 2023

    I love the app and the system of Noom. I feel like I’m losing weight like I haven’t before and feel way more in control of my life and habits. My only issue is that it is difficult to find exactly where my Noom coach is.

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    Noom
    Response from Noom

    We love hearing that you're excited and enjoying your program, Melissa, and your honest feedback here is appreciated! We want Noom to be the best app we can make, and your feedback is invaluable to that process! We hope your experience is excellent, and if you ever need us, we are always here to help at reviewsupport@noom.com! Keep on Noomin'!

    Verified purchase
    Staff

    Reviewed Feb. 26, 2023

    I’m really enjoying this approach to weight loss. Being mindful about what you're eating, how much and why instead of depriving yourself of things you enjoy and starving yourself is what is making this successful for me. I feel better about myself and I look forward to reading my next lesson for the day to see what else I can learn to help me on my journey. The lessons themselves are good motivation. Logging your meals and exercise is easy and also a great way to keep yourself in check through the day. The goals that are set for weight loss and exercise are easily attainable as well which is a great motivator and confidence booster. Making little changes and sticking to them is a great way to form healthy habits as well. Thanks Noom!

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    Noom
    Response from Noom

    We love to hear that Noom has made you more mindful of your eating habits, Jeff and that you're enjoying the daily lessons! We are also so happy to hear that the psychological approach the program takes has been so beneficial for you. Thank you so much for letting us be a part of this health and wellness journey with you. Keep up the great work!

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    Staff

    Reviewed Feb. 26, 2023

    I’m finding the lack of support from a 1:1 coach nonexistent. I have had very little support from the team. I am sticking to the plan, read all the lessons and have largely stuck to my calorie budget. I think I’ve only gone over 1-2 times. I’m not losing weight and am very disillusioned. Andy

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    Noom
    Response from Noom

    Andy, we always want you to find the support you need with Noom! Our support team would be happy to follow up with this, and you'll be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    MaintenanceStaff

    Reviewed Feb. 25, 2023

    I have used the Noom app for 2 full months and I have lost 16 pounds; a pretty consistent 2 pounds per week. Logging meals is perhaps the most impactful feature with Noom and, fortunately, they make it very easy and convenient. I find if you journal all the stuff one eats or can eat in a day, you eat less. When you realize the number of calories in many of the foods you eat, it does change behaviors. Daily weigh-ins are something I hope to continue when I’m in maintenance mode.

    The psychology component of Noom is hit or miss in my opinion. I realize that to address a wide audience each with vastly different circumstances and weight loss goals is no easy task. So far I have picked up a few helpful tips in my daily reading regiment, but much of the reading is common sense. I do drink more water than previously. Overall, I give Noon high marks. It’s working for me. I have about 12 more pounds to reach my weight loss goal and I hope to reach my goal in another 2 months.

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    Noom
    Response from Noom

    Congratulations, Stephen! You are making some great progress, and we are so proud to be a part of your story! Thank you for sharing the Noom love, and keep up the awesome work! Remember, you can always reach us at reviewsupport@noom.com.

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    Punctuality & Speed

    Reviewed Feb. 25, 2023

    I started with Noom back in 2019 and went from 245 to 165 (at my lowest). Over the years I still tracked what I ate and focused on things I learned. At the end of 2022 I started to see some old habits coming back. Early January I started back up to see if I could refresh myself and curb those bad habits. I see a lot has changed since I first started. So far so good but finding it hard myself to commit. I’m still plugging along.

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    Noom
    Response from Noom

    Anthony, we are so proud to have you in our Noomily, and we know you'll continue to reach your goals! Remember, you can always reach us at reviewsupport@noom.com if our support team can help with anything!

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    Sales & MarketingOnline & AppStaff

    Reviewed Feb. 25, 2023

    The app helps me keep my eating on track. I like the information that you read daily. It is very informative. Plus it helps keep nutrition top of mind. I’ve had a setback but this program teaches you to just pick up and start again.

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    Noom
    Response from Noom

    We love to hear that determination, Becky! Keep up the great work, we know you'll crush those goals! Remember, you can always reach us at reviewsupport@noom.com.

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    Customer ServiceRefunds & PayoutsHonesty & Transparency

    Reviewed Feb. 25, 2023

    I have been doing this for 2 months and have only lost 3lbs. I struggle to eat food I don’t like. They lied about eating diet food and no sugar. I am miserable and following all the rules and I still can’t lose weight! They refuse to give me a refund because I lost something and they changed my coach 3 times after it took them four weeks just to assign me one and after that you only hear from them once every three days so it’s almost impossible to have a real conversation! I would not recommend this to anyone. It’s a ripoff.

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    Noom
    Response from Noom

    Amy, we are so sorry to hear about the disappointing experience you've had! Our team would like to follow up and help in any way that we can. You will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

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    Customer ServiceStaff

    Reviewed Feb. 25, 2023

    NO ONE HAS GOTTEN BACK TO ME ON ADDING PUSH UPS TO THE LIST OF SPECIAL OR ADDITIONAL EXERCISES-5 tl requests. No one cares that I cannot synch my watch (ZEPP) to the system. Leads me to believe you are robotic service givers that are not human. Responses are canned and with no change-content of replies robotic-AM LOSING WEIGHT THOUGH AND THAT IS MOST IMPORTANT.

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    Noom
    Response from Noom

    Alan, it's wonderful to hear that you're finding success with Noom! Our team would be happy to follow up with your feature request and syncing issues. You will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Transparency

    Reviewed Feb. 25, 2023

    Noom makes it easy to know exactly what I need to do to achieve my goals. I like that the calorie counter updates with my level of activity. This motivates me to move more so that I can have more of my favorite things at dinner.

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    Noom
    Response from Noom

    Jenny, we are so happy to hear that Noom's approach is working for you! Thank you for being a part of our Noomily! Remember, you can always reach us at reviewsupport@noom.com. Happy Noomin'!

    Verified purchase
    Staff

    Reviewed Feb. 25, 2023

    I started the Noom program on January 1st after seeing my friend’s sister at a holiday party who had lost 70lbs with Noom. I have since lost over 20lbs. I’m excited to continue on this amazing journey!! I am 6 months from my goal and if I continue like this I will surely hit my goal!!

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    Noom
    Response from Noom

    Wow, Alex! This is some amazing progress, and we are so excited to be a part of your success! Keep up the great work, you've got this! Remember, you can always reach us at reviewsupport@noom.com.

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    Customer ServicePunctuality & SpeedStaffEase of Use

    Reviewed Feb. 24, 2023

    I love all the help and quick response from my support person. I would love green food recipes which I can’t find on the recipe section. I just found out I’m diabetic and I need help with low sugar eating. I need to learn how to cook without sugar and carbs and it’s hard to learn this. That’s my only concern right now.

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    Noom
    Response from Noom

    We are happy to hear that you're feeling so supported, April, but understand needing to make some changes after your recent discovery! Our Support Team would love to learn more and will be in touch to help right away! Remember- you can always reach us at TPreviews@noom.com!

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    Staff

    Reviewed Feb. 23, 2023

    I am really struggling with trying to understand why I am not losing weight…. I try to stay in the green, exercise but I’m not getting anywhere! I have messaged in the past but no one has ever answered me. I’m really starting to get frustrated!

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    Noom
    Response from Noom

    Oh no, April! We never want this disappointing experience for our Noomers! Our team would like to follow up and help however we can. You will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Price

    Reviewed Feb. 23, 2023

    Since starting Noom shortly after the new year, I have lost over 15 lbs and feel great. I’m learning a lot about myself, my food choices, and most of all: how much IS possible. I set out with a big picture goal of feeling more energized while losing weight but skeptical of the long term progress. I feel that even with my most challenging days are still ahead, that I am gaining the tools and perspective to keep going and not give up. My life and my family are worth it!

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    Noom
    Response from Noom

    Wow, Kristin! You are making some great progress, and we know you'll continue to crush those goals! Keep up the great work! Please know that you can always reach us at reviewsupport@noom.com if our team can help with anything! Happy Noomin'!

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    Staff

    Reviewed Feb. 23, 2023

    I had a bumpy start with Noom. Wish I had a book to follow. Mostly has to do with figuring out the program. Would have been helpful to talk to a live person as an introduction. I don’t feel like I’m grasping all the info or progressing well. Maybe if I repeat the beginning I’ll do better. I do like the “talks” and that they’re short and well done.

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    Noom
    Response from Noom

    Francine, we are so happy to have you in the program! Our team would be happy to help with any specific questions you have! We will be following up with you shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaffEase of Use

    Reviewed Feb. 23, 2023

    At first I felt I was reading obvious things I already knew. As I got deeper in the course material I started to learn more and more about the psychology behind weight loss which I really enjoy. My draw to Noom was having a coach to support and guide me. That isn’t the case. I don’t hear from them often and sometimes, even when I do, they’re ‘canned’ responses. I like the user-graphic interface. The app is intuitive and informative but it doesn’t deliver all it says it does. Nevertheless I look forward to the reading material everyday.

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    Noom
    Response from Noom

    Nancy, we are so grateful to have you in the program, and our team would like to follow up with any coaching concerns you may have. We will be reaching out to you shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Sales & MarketingOnline & App

    Reviewed Feb. 22, 2023

    The app is pretty good. I would like more micronutrients added to my tracking and I wish I didn’t have to click so much while I’m logging food. It makes logging multiple entries at once Annoying. It’s been eight weeks I haven’t lost a pound. I’m not sure how effective this program is that I have been logging in exercising and doing what I’m supposed to be doing, but I will stick with the program a little longer to see how it goes.

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    Noom
    Response from Noom

    Elizabeth, we are so grateful to have you in our Noomily. We appreciate the constructive and honest feedback. Our team would like to follow up with you about the concerns you mentioned. You will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase

    Reviewed Feb. 22, 2023

    My major complaint is with food tracking. There are too many incorrectly labeled foods, I cannot enter ingredients in bulk for recipes I cook, and there are no macros. I’m an athlete, so I need macro information. Which requires me to use another app. Also, some foods are inconsistently labeled orange, green, or yellow. For example, non dairy mills and breads can be all over the place. I can get the psychology info from a book. My Garmin watch doesn’t sync to this program correctly and double counts everything. The best piece advice Noom has to offer is to just give yourself back half the calories from exercising. Other than that, I find this very subpar to MyFitness app and a good nutrition and psychology book.

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    Noom
    Response from Noom

    DeShauna, we are so sorry to hear about the disappointing experience you've had. Our team would like to follow up and help with the program concerns you mentioned, and we will be reaching out to you shortly! Please know that you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 22, 2023

    I have lost 14 pounds on Zoom, which is great. The structure is very helpful to me, and the tracking is motivating. The approach to food is good, and my Apple Watch (which I bought when starting this) has really gotten me moving. So that’s all positive. The lessons are cheesy in tone, smug in voice, but generally the information helps. The coaching is useless to me, a waste of time. So is the circles aspect.

    The premium features were a total washout. I took a treat day and it wiped out my meal streak. Set me back to zero. Asked the coaches for help. Several useless rounds of exchange until the told me how to solicit tech support. Contacted text support. The bot was useless and aggravating. I asked to contact a human. They gave me a form to fill out and submit — I think it was supposed to initiate a live chat — and I would laboriously fill it out, explain my situation, click submit, get an error message, and be told to start over again. I tried three times. You start to wonder if it’s a ploy to avoid the cost of offering human chat support. All in all, while I’m grateful for how Noom has helped me lose weight, I don’t plan to renew once I reach my goal. It costs too much for this kind of non-support and could be easily replicated with free or cheap apps and information sources.

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    Noom
    Response from Noom

    Congratulations on your weight loss success, Julianna! We are so excited to be a part of your story! We always want you to find the support you need along your journey. Our team would like to follow up regarding the concerns you mentioned. You will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 22, 2023

    I’m liking the program overall, although weight loss is slow because of physical limitations with exercise. Food choices for logging is not as complete as it should be since the choices are user input for the most part. Weight Watchers (WW) has a better list of foods and are more accurate. I enjoy the information provided in the articles and find them helpful and educational.

    Coaching has changed from the last time I did Noom. I much preferred the previous method of knowing the coach by name, instead of “your coaching team” and not really knowing who was giving advice or responding to my questions. They have been responsive though, so I’m not unhappy with them, just would prefer to know who I’m talking to. Thanks! Paula

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    Noom
    Response from Noom

    Paula, we appreciate you taking the time to share your honest feedback here, as it helps us make Noom the best app it can be! Please know that you can always reach us at reviewsupport@noom.com if our support team can help with anything! Happy Noomin'!

    Verified purchase

    Reviewed Feb. 22, 2023

    I haven't lost any weight on Noom in 2 months. I have been consistent but I don't feel that noom works for me. It is a good calorie counter but missing the total nutritional value of what was eaten. Noom doesn't provide enough info about thyroid disorders and weight loss too.

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    Noom
    Response from Noom

    We are so proud of your consistency, and we understand that Noom isn't a good fit for everyone! Our team would like to follow up and help however we can. You will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Staff

    Reviewed Feb. 21, 2023

    I feel like by using Noom, it is the closest I’ve ever gotten to consistency and losing weight. I thought that by logging foods I may fall too deep and become obsessed like some people do, but the psychological learning that is provided by Noom helps remind me that it’s ok to go over calories one day and food is fuel. These ideas have been very important to me to help remain a positive relationship with food and nutrition

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    Noom
    Response from Noom

    We're so happy you're enjoying the science and psychology behind Noom, Maddie, and it's great to hear that you're developing a better relationship with food! Keep up the great work!

    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed Feb. 21, 2023

    Easy to add foods, and the app is quite complete. Easy to chart weight and comments. Didn’t really care about reading about someone else, though. Enjoy the psychology of why we do what we do, and how to change our behaviors.

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    Noom
    Response from Noom

    Janet, thank you for sharing your thoughts here. We're so happy to hear that you're enjoying Noom's psychological approach to wellness and you find the app easy to use. Thank you for being part of our Noomily!

    Verified purchase
    Customer Service

    Reviewed Feb. 21, 2023

    I love how Noom provides education on why we eat the way we do. With a number of health conditions impacting my eating habits, it’s difficult to follow sometimes. When I have a question, it takes at least a day or two to get a response. The calories in the food lookup are very inconsistent, you have the same thing but one is yellow and one is orange. Good program but it is very pricy for the quality provided.

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    Noom
    Response from Noom

    We're glad to hear that you're enjoying what Noom has to offer, Colleen, and we appreciate your feedback regarding your coach and the food database. We'll be happy to address your concerns and will be reaching out to you soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Maintenance

    Reviewed Feb. 21, 2023

    I started out strong the first week. Then life happened, I didn’t check in like I was but I always remembered what I did learn and I’m not giving up on this, let me be clear. I wouldn’t recommend that anyone or everyone else do what I’ve done. I’ve lost around 25lbs since I started about 5-6 weeks ago. Yes, incredible numbers but I don’t check in hardly at all these days because of day to day life stuff (I’m overly busy). I’m trying to find balance in life currently. Noom absolutely works but I’m not working it correctly. I just happened to get these results and know that it all started with “nooming”. This probably won’t make the cut but somehow through this long winded post, I have to give them credit because I’m still trimming down. Thank you and also say sorry for “falling away’ because of life.

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    Noom
    Response from Noom

    Thank you for taking the time to provide your feedback, Jereme, we appreciate your honesty. Even though you haven't been as diligent as you'd like about the program, the foundational takeaways are still helping you find success and that is something to be proud of! Congratulations on all that you've achieved so far and we wish you much success in the future! You've got this!

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 20, 2023

    Noom has changed. The old version gave you a singular coach, but now it seems that a robot is spitting out weekly data and “Noom Guides” can be emailed but who knows who they are. It’s not a coach situation. Perhaps you have to add that on to the basic plan, but it used to be included. The food database is deeply flawed and the same food item is often found multiple times and it is categorized as different things—one item could be both orange and yellow. Recipes will not put the ingredients in the correct categories and so veggies in a soup are lumped with the chicken and all of it is counted as yellow. Therefore, when the robot spits out data for a weekly message, it’s deeply flawed. The garbage in garbage out saying comes to mind.

    Also, the robot doesn’t account for a full picture, just a tiny slice. So if you have trouble eating enough calories in a day (me), you may eat more orange foods in the evening to make sure you are getting closer to adequate calories. The robot then sends a message about the proper percentages of foods or notes that you eat a lot of orange foods for dinner. It suggests you aren’t doing the program right and that seems short sighted. I’ve written the Noom Guides about it and it doesn’t seem to matter. The robots are automatic for the first six weeks. Beyond the flaws in the program, I just changed phones and now all my progress has been erased. I’m pretty unsatisfied and regret coming back to Noom.

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    Noom
    Response from Noom

    We're so sorry to hear that you've been experiencing trouble, Kally. Our priority is to ensure that you have an ideal experience, always, and we are sad to hear that we have fallen short. We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed Feb. 19, 2023

    I was losing weight on keto but it was unrealistic for me long term. I signed up for Noom to lose weight more sustainably. I have consistently been gaining weight and am very frustrated. The coaches just tell me the same canned advice and won’t take the time to look at my entries or make any real suggestions.

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    Noom
    Response from Noom

    Kim, we completely understand how frustrating it can be when you're not seeing the progress you'd like or receiving the support you expected. We'd love to help and our team will be contacting you soon! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Staff

    Reviewed Feb. 19, 2023

    Logging food is too difficult, I want to log several meals at once, and manually input calories. I don’t have time to log after every meal, I prefer to do it towards the end of the day. Also manually inputting calories would help when eating restaurant food.

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    Noom
    Response from Noom

    Thank you for your feedback and suggestion regarding food logging and inputting calories. We want Noom to be the best experience possible and your feedback is invaluable to that process. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 19, 2023

    I am very pleased. Thus far, however, I have had minimal contact with coach, it would be nice if coach could look at what I’m doing and provide me with specific feedback. Not sure if that is part of the package or not but I feel that given it is an extra class that it should be. I love the lessons, I love the calorie range, and most of the foods that I eat are easily found. There are a few software limitations which would make it much easier to use such as having to go out of food & back in to enter food/look at calories/colors. It would be easier to discuss on the phone or in a different format. Thus far I have had very slow weight loss, which is my goal, as long as it is on a consistent trend!

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    Noom
    Response from Noom

    We're happy to hear that you're enjoying your daily lessons and calorie range feature, Maria. We greatly appreciate your thoughts and insights regarding coaching and food logging and we'll forward your feedback to our Leadership teams. Keep up the great work and if you need anything in the future, please don't hesitate to contact us directly at reviewsupport@noom.com.

    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Feb. 18, 2023

    I tried Noom in the past and had a coach that checked in with me much more frequently and help me set goals. At that time I decided I didn’t have the bandwidth to do Noom so I asked for a refund and stopped using it. This go around, I rarely hear from a coach and the interactions are not productive. The lessons are helpful, but I haven’t had any positive results. I actually weigh more now than when I started.

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    Noom
    Response from Noom

    Sara, we appreciate you sharing your honest feedback, as it helps us make Noom the best it can be. Our team would like to follow up with the program concerns you mentioned, and you will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Staff

    Reviewed Feb. 18, 2023

    Hi :-) So far the Noom experience is refreshing. My ability to look at myself improves with each lesson. The coaching sessions with Joshua not only provide encouragement but also adds to my determination to utilize the new tools I’m using to improve my life. Noom isn’t just about losing weight, it is helping me to know myself :-).

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    Noom
    Response from Noom

    Cathleen, we love to hear that you're finding the support and knowledge you need with Noom! Thank you for letting us be a part of your story, and keep up the great work! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Refunds & PayoutsMaintenanceStaff

    Reviewed Feb. 18, 2023

    The fun facts are good. The overall package is not helping. Since I paid for 6 months of the program I am stuck. This is not working for me. I have gained six pounds so far. So depressing. Online not a win for me.

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    Noom
    Response from Noom

    Jamie, we are so sorry to hear about the disappointing experience you've had! Our team would like to follow up and help however we can. We will be reaching out to you shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Customer Service

    Reviewed Feb. 18, 2023

    The approach is often light and humorous about difficult topic of losing weight. I appreciate lightening up my attitude toward the discipline involved in changing eating habits. Angles can fly because they take themselves lightly. I have shed 5 lbs in the one month I have been doing Noom.

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    Noom
    Response from Noom

    Way to go, Lucille! You are off to a great start, and we are so excited to have you in the program! Please know that you can always reach us at reviewsupport@noom.com if our team can help with anything!

    Verified purchase

    Reviewed Feb. 17, 2023

    I love Noom. I am slowly but surely undoing 20+ years of bad food habits and bad relationship with food. I 100% recommend it!! The daily information, quiz and tips makes you want to come back. I also love writing in my food intake, seeing it is very useful.

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    Noom
    Response from Noom

    Emmy, we love to hear that you're enjoying the program and that you have developed a new outlook on your eating habits. We are so proud of you! Keep up the great work!

    Verified purchase
    Customer Service

    Reviewed Feb. 17, 2023

    Yeah, so far Noom feels like a bunch of junk. 1 month in. Followed EVERYTHING. Have lost almost no weight. I get form responses to concerns but no interaction with real people. There is no genuine “coaching” just bots of cut-and-paste “insights”. Nothing personal.

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    Noom
    Response from Noom

    We completely understand how frustrating it can be when you're not seeing the progress you'd like, Tim. We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 17, 2023

    Overall very happy. The daily check ins really do go a long way! I wish there was a quick look up for seeing where a food falls on the color screen. Also, as stated before I have Factor 75 meals for dinner most nights. Great and delicious healthy option! Wish that their nutrition would communicate with the Noom catalog, almost every night I am manually adding. Overall doing pretty well!

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    Noom
    Response from Noom

    We’re glad that you’re enjoying what Noom has to offer, Ali, and your honest feedback here is appreciated! We want Noom to be the best app we can make, and your feedback is invaluable to that process. Thank you so much for letting us be a part of this health and wellness journey with you. Remember, you can always reach us at reviewsupport@noom.com if you need anything! Keep up the great work!

    Verified purchase

    Reviewed Feb. 16, 2023

    I have enjoyed Noom. It makes me accountable, as much as I can during 24 hours. I love that I think I have gone over my Val’s but in actual fact I have some left most days. Should have done this years ago. I am slowly losing weight but no rush... It is happening!

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    Noom
    Response from Noom

    We're so happy you're enjoying the accountability that Noom provides, Linda. As they say, slow and steady wins the race. Keep up the great work building healthier habits!

    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsTimeliness

    Reviewed Feb. 16, 2023

    I am very upset with Noom and the service. First off I was charged 3 separate fees- $18.37, $52.43, and $159.70 for what I am not sure because the service is not worth $230.50. I have done what was asked of me with no real results. I sent a message asking questions with little to no response. From Jan.25 to Feb.11 is a long time to wait for an answer. After you took so much money from me…. You would think I could get a answer quickly. I see no benefits of the program for fees charged. It is a complete rip-off! I want a refund.

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    Noom
    Response from Noom

    Timeka, we're so sorry to hear that you had a disappointing experience and we appreciate you providing this feedback. After reviewing your account, we see that your concerns were addressed and a full refund was processed on February 16, 2023. If you have any further questions or need assistance with anything else, please email us directly at reviewsupport@noom.com and we'll be happy to help!

    Verified purchase
    Staff

    Reviewed Feb. 16, 2023

    Of all the lifestyle change programs, Noom by far is the best. Psychology is an outstanding tool and the coaches are informative and motivating. Accessibility to food logging, recipes, suggestions and the like are all tools to help to understand the process.

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    Noom
    Response from Noom

    Rae, we're thrilled to hear how much you're enjoying Noom's psychological approach to wellness and that you're feeling so supported and encouraged by your coach. Thanks for allowing us to be a part of your journey. Keep on Noomin'!

    Helen increased rating by 3 stars.
    Refunds & Payouts
    After a positive interaction with Noom, Helen increased their star rating on Feb. 22, 2023.

    Updated review: Feb. 22, 2023

    I'm very appreciative that I just received a refund and Noom is looking to improve their app.

    Original Review: Feb. 16, 2023

    Unfortunately I was unable to get a refund of my 9 month membership after just 21 days. This weight loss plan didn't work for me. It gave too much of a calorie range up to 2000 calories and it was difficult to see how many calories was remaining each day. There's no way I can have 2000 a day and lose weight.

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    Noom
    Response from Noom

    Your honest feedback is appreciated and we understand your concerns, Helen. Our team would really like to learn more about your experience and will be reaching out to you very soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Customer ServicePriceRefunds & Payouts

    Reviewed Feb. 14, 2023

    Noom was a complete waste of my time. I never signed up for auto renewal. They claimed they sent me an email, which they never did. They will not refund me the money they took and charged me on services I never used. BEWARE when you sign up with them.

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    Noom
    Response from Noom

    We appreciate you bringing this billing concern to our attention, Holly! We will reach out to you shortly to assist you further, but please know you are welcome to email us at reviewsupport@noom.com in the future!

    Verified purchase
    Customer ServiceSales & MarketingPriceStaffFollow-Through

    Reviewed Feb. 14, 2023

    I enjoy the lessons and logging my food is helpful (but there are other free apps for that). I ordered an add on and was charged but there is no clear evidence that I am receiving these lessons and no one can give me a clear answer as to when or if I am. Response time is lacking (3-5 days if at all) and there is no one on one support as advertised. If I understand correctly this is now available for an additional charge which I don’t recall was mentioned during the selling process. I think this could be a great program, it just needs some attention to detail and better customer support. Maybe Noom is short staffed or overwhelmed with the response to the program, but I feel a bit like I was upsold and then after committing, the service is not exactly as advertised.

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    Noom
    Response from Noom

    We're so sorry that you've had a negative experience, Christi, and we appreciate you sharing your thoughts here. This is definitely not our goal, as our mission is to always help and empower our Noomers. Our team would love to help and will be reaching out to you soon! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed Feb. 14, 2023

    Followed precisely. Zero pounds in four weeks. I don’t think the calorie range is correct - too high. I also don’t like that it adds calories on days I work out. I’d rather it stayed a consistent range every day.

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    Noom
    Response from Noom

    We completely understand how frustrating it can be when you're not seeing the progress you'd like, Debbie. We'd love to help and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed Feb. 14, 2023

    It has been difficult so far. I have lost weight then I have gained weight. I am losing my momentum. I am not sure if I can go on with this if I continue like this. I will log my meals and and liquids and take one day at a time and try to make progress.

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    Noom
    Response from Noom

    We understand it can be frustrating and demotivating to see the scale go up and down, Steven. We'd love to help and will be reaching out to you soon! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    StaffRates

    Reviewed Feb. 14, 2023

    The articles and information that Noom provides are interesting and make sense. However, for someone with chronic health issues that make it impossible to do cardio, or whose medications make you gain weight, this program doesn’t help you lose weight. As a side note, the Noom app will not stay synced with my Fitbit app in spite of following the directions numerous times and going through it with a Noom Agent.

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    Noom
    Response from Noom

    Tracy, we're glad to hear that you're enjoying Noom's curriculum and we understand how frustrating it can be not to see the progress you'd like as well as with the issues you've encountered with your Fitbit. Our team would love to help and will be reaching out to you soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 14, 2023

    You guys are a little shot in the arm every day to help remember I can and I am worth it. The daily classes and logins let me play with my phone and capture my attention just enough so I REMEMBER I am in a program. You make it all fun!

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    Noom
    Response from Noom

    This is wonderful to hear, Matthew! We're so grateful to be a part of your wellness journey and to help you achieve your goals. We love knowing that you're enjoying Noom's approach as well. Keep up the great work building healthier habits!

    Verified purchase

    Reviewed Feb. 13, 2023

    I have followed the program and steadily gained weight. I believe the calorie limits were too high and many of the foods I ate successfully in the past are in the orange category. I plan to cancel my subscription. The articles are fine. The coaching is a joke.

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    Noom
    Response from Noom

    We're sorry to hear that Noom hasn't met your expectations, Carol. While we would love to continue to work with you, we understand if our program isn't the right fit for you. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed Feb. 13, 2023

    I don’t think the system allows us to track protein to ensure there is enough in our diet. My weight has actually gone up. I had much better luck with MyFitnessPal. I lost steady weight using that app. I’m pretty disappointed with my coach too. Just the odd how’s it going. No meaningful tips or support.

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    Noom
    Response from Noom

    We're sorry to hear you're disappointed with your coach, Mandy, and we know it can be super frustrating not to see the progress you like. We'd love to lend a hand and will be reaching out to you soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Staff

    Reviewed Feb. 12, 2023

    I have tried many programs to lose weight. This one is really making me think about food differently. I haven’t seen the scale go down much, but it’s not going up. I hope the mental work will help change that.

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    Noom
    Response from Noom

    Thanks for giving us a shot, Karen! We're so excited to hear that Noom is helping you to have a better relationship with food. Keep up the great work building healthier habits!

    Verified purchase
    Staff

    Reviewed Feb. 12, 2023

    Lost 2 stone first time with NOOM last year - I signed up again to maintain my weight for good. I find NOOM excellent, more of a personal trainer than a diet, it has helped in so many areas of my life.

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    Noom
    Response from Noom

    Welcome back to Noom, Sarah, and congratulations on your amazing success! We are honored to be a part of your journey to lasting health!

    Verified purchase

    Reviewed Feb. 12, 2023

    I am 82 and the Noom plan for healthy eating makes more sense to me than any other diet I have tried. I feel I will be able to continue this approach forever. I realize if I didn’t drink red wine every day I would see more weight loss but I enjoy the wine and am too old to give it up.

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    Noom
    Response from Noom

    We're glad to hear that you're enjoying Noom's approach, Linda! Keep up the great work and motivation!

    Verified purchase
    Staff

    Reviewed Feb. 12, 2023

    I’m weighing myself every morning, although nervous sometimes about what the scale will say it’s been mostly positive. I really enjoy all the lessons for the day, they are very helpful as they keep me on track. I like logging my meals and such. Very happy with this program and my coach. Looking forward to getting down to my desired weight.

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    Noom
    Response from Noom

    We're so glad to hear that you're loving Noom, Susan, and we can't wait to see where the rest of your Noom journey takes you! Keep up the great work and motivation. You've got this!

    Profile pic of the author.
    Customer ServicePricePunctuality & Speed

    Reviewed Feb. 11, 2023

    As for Noom customers service, they are very rigid with their auto-renewal practice. They do not make it easy to cancel your subscription. There is no benefit in auto renewal. Noom has no integrity when it comes to customer service. They trap customers into keeping their subscription with auto-renewal. If you are not quick enough to cancel your subscription, then you are out of luck.

    From someone who grew up with the older weight loss programs, I see Noom as the younger generation’s weight watcher program. Teaching you moderation and exercising, and adding cheerleader psychology on their simple app. I can do all that on my electronic fitness tracker. Instead, to lose weight, join a gym and counsel with friends. It’s more fun and maybe less expensive.

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    Noom
    Response from Noom

    Pamela, we appreciate you taking the time to share your thoughts! Here at Noom, we are always working to make our program the best it can be, and we're so sorry to hear that you've been experiencing trouble with your subscription auto-renewal. Our priority is to ensure that you have an ideal experience, always, and we are sad to hear that we have fallen short.

    We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

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