
Noom Reviews
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About Noom
Noom is a personalized health and wellness app that provides access to coaching in your pocket. The company’s habit-changing solutions include daily lessons and progress tracking for weight loss and stress relief. The custom plans are tailored to your specific goals and needs. Noom also provides weight loss and menopause medications, including GLP-1s.
- Community support
- Online access to clinicians
- Personalized plans
- Dieticians aren’t available 24/7
- Meal plans not provided
Noom Reviews
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Reviewed Aug. 25, 2024
After my short free trial, I decided Noom was not for me and went online to cancel. I got a response offering me a continuation of my trial for an additional 6 months at no charge. I elected to do this to see how things would work out. After that I found I was immediately charged for the 6 months. I have contacted them several times and they just pretend they're not reading my emails, saying everything is okay now because they've put a note on my subscription so it won't be charged again. Again! This is a scam, buyer beware! I was also pummeled with offers for premium add-ons to my subscription on a daily basis. I tried to get tech support and there really wasn't any available.
Reviewed Aug. 19, 2024
I lost $159. Officially my fault for forgetting I had signed up for a trial sampling. My fault for not noticing the money withdrawn from my PayPal account. My fault for not noticing emails. But I've never used them and I never will and they are happy to take my money and refuse any partial refund.
Reviewed June 18, 2024
Be very careful of the auto-renew. I haven’t used it in months, but I was charged. I recognize this is my fault for not remembering to cancel, but there is no period of time in which you can get a refund on auto-renewals. I feel like this is a shady and unethical business practice.
Reviewed June 6, 2024
Don't use Noom - they will squeeze you for every dollar you're worth. When I went to cancel my subscription they offered me a free extension for the normal program. Sounds good, right? Wrong! A few weeks later I was charged for an add-on program, even though I had already clicked "cancel" on the subscription and had only accepted the free extension for the "normal" program! Sneaky Noom kept the add-on program active despite the fact that I had already clicked "cancel" on it. Lo and behold, they said "this situation doesn't qualify for a refund." Of course it doesn't. They want to keep my money, so they tricked me into paying more than intended. Don't give Noom your money. There are lots of excellent, honest programs out there.
Reviewed June 4, 2024
Noom was a terrible service! It offered all these “deals” to get you in, and once you give them your credit card it’s ridiculously difficult to cancel!! I was certain I had cancelled (there were multiple screens trying to get you to not cancel that you have to click through to cancel promising all kinds of deals to keep you - it’s so many screens!!). I originally cancelled because it was like having a second job, logging all kinds of information and reading assignments, it was way too much for me. I was not happy with the service.
A year later I’m suddenly charged for an auto-subscription, $126, and it was an act of God to get it refunded. I was told I had not canceled, and was not eligible for a refund by support multiple times. The refund policy states eligibility grace period is 14 days. I reached out immediately once I noticed the charge and was well within the 14 days. I fought with online chat support for two days! That was like a second job too! You have to really be determined to get your account closed! I had to screenshot the refund policy for the “support” team. I would not recommend this service.
Reviewed May 29, 2024
This is the worst app! The calorie/food tracking is trash. You have to log everything yourself and input all the information for it to be accurate! They don’t care there is an issue. I have reported it to them. Gave them examples and they did nothing but say oh wow! They won’t provide a refund. I paid a lot of money for a broke down junk program! Scan! Don’t buy!
Reviewed May 16, 2024
I learned some good stuff from Noom. Even renewed on a promo offer after finishing and taking a year pause. But I can NOT support a company with sneaky auto billing practices and NO refund policy even when there are 7 months left on the account and haven't used app in months (Due to family member illness). I just had an issue with Door Dash and they dealt with it like a professional organization should. Also I found its "coaches" to be fake, like AI but before AI.
Reviewed May 13, 2024
I learned some new things at first, but then it got repetitive and boring. Also, the lessons had an audio option and then only reading, so I couldn’t listen in the car. They say they will email you before renewal charge, but don’t. When I cancelled and asked for a refund the same day as the charge they denied it. It’s a scam!
Reviewed May 11, 2024
I have used Noom for 5 months. I have lost 6 lbs total. Initially when I signed up for the program it showed me that I will lose 10 lbs in 2 months, but that obviously didn't happen. I followed all the suggestions from Noom, daily weigh-ins, caloric deficit, correct portions, etc. Especially during the first 2-3 months I followed the program religiously, but the 10 lbs weight loss in two months did not happen. I think I saw some progress in my weight loss only when I added intermittent fasting. In my opinion Noom will only help you if you have a lot of weight to lose such as 20 lbs or more and you are just starting your weight loss journey, because Noom will explain basic things such as correct portions, caloric deficit, healthy foods, cravings etc. All this information is also easily available online, you don't need to purchase Noom for this information. But if you are just starting your weight loss journey Noom will probably steer you in the right direction and give you the basics.
However, if you are like me who wanted to lose that "last stubborn 8-10 lbs", then Noom is not the right tool. Also I found the daily weigh-ins quite discouraging and even toxic. Also for some reason Noom does not explain how women's body weight fluctuates during the menstrual cycle, that the cycle affects women's weight and women will see drastic weight increases and decreases during the month that have nothing to do with how much they eat and how many calories intake. Not a single lesson in Noom focused on this and explained this. So if Noom wants us to weigh in every day, then I think Noom needs to explain that you can weigh 3-5 lbs more than yesterday only because you are ovulating or starting your period and not because of your diet.
Reviewed April 13, 2024
The sign-up day was busy, so ‘twas the evening when I could look at the program and email. Emails. My inbox was bursting with emails from Noom. One required that retake the initial quiz. Another, “hit the link” for add-on program. Download the app with smartphone for this QR code. And that some parts of the program will only work on a computer hurt my trusty “iPad with magic keyboard” feelings, and sounded like that would not be enough for a particular link-hitting. My goal was to just get to visit the actual program, but the jungle of emails and instructions and useless and redundant messages via email made my hair hurt. I needed to get out of this quagmire.
Cancel. Cancel. I tried, via “chat,” and after awhile, thought it was a done deal. Did I get twenty emails from Noom yesterday? Yes. First, the annoying emails were adding up, and then the cancellation emails from a customer service team bombarded my inbox. Clearly, the team of last night decided to teach me a lesson. Annoying, I kept telling them. This is annoying. Oh! I finally got it. I was being trolled! The last was a late evening email received from “Leon.” My response, “Well-played, Leon. Well-played.” From the beginning of the day until last last night, the emails from Noom were stacked, and kept landing. Noom: Manic, rude and snarky.
Reviewed April 10, 2024
After using NOOM faithfully for 8 months, I lost only a fraction of the weight predicted. They automatically renew your subscription without a reminder email or text to give you a chance to cancel if the program is not for you. The only correspondence received was my receipt for another 8 months of a program that did not work for me.
Reviewed March 19, 2024
The have used Noom for almost 3 months. I like the lessons, as a mental health professional they all make sense. I do not like the daily weigh in requirement (and do not do that) and this not recommend by doctors and dietitians. The scale can be very trigger for some so this not a requirement everyone can follow. I also find the logging of food tedious. I had to add many ingredients and when you do, it does not assign it into one of their color categories.
When making a homemade meal, you have to put in everything. You can save it, it you make it again but you have to estimate what a portion size is. Noom is very negative about processed food which yes they are bad. They come in a box with all the needed information so they are easy to add into the program which is kind of against what they teach.
I will not be renewing with noom because I have not seen a weight loss different that can be considered worth it (2-3 pounds). Even though they have "coaches" it is all electronic so if you are expecting personalized contact, that is not what is offered. I was also mislead and I was signed up for a premium service which was billed later than my initial billing. I did not learn about this until I received my credit card statement. I called and was told I would receive a refund which did not happen. I then called again and was told no I cannot get a refund but only a cancellation. So make sure you are really careful with what you know you are signing up for. In my opinion, if a service does not have enough confidence in their program that they will not give a refund when asked within the month of the charge, then I have to question the service that is being provided. There is nothing in this program that you cannot do without it.
Reviewed March 17, 2024
So I wanted to try Noom back in August 2023, but shortly after (only 11 days), I realized that this wasn't the program for me and cancelled it. And for the most part I hadn't thought about Noom since, however today, I got an email about a pending charge for the next 7 months of Noom for the amount of $138, so I contacted them to ask why I was charged this amount when I cancelled back in August. I got a response from Noom stated that I had not completed the cancellation process and that there was nothing they could do about this new charge because of this. However I got a text from a Noom Bot stated that account had been cancelled back in August. HORRIBLE CUSTOMER SERVICE.
Reviewed Feb. 11, 2024
Cancelling Noom subscription is a nightmare. If you ask to cancel via chat, they will keep it anyway and charge you for the next 6 months. It is impossible to prove you called there to cancel or communicated via chat. Communication with customer service is a nightmare. They don't speak English. You will ask to cancel subscription immediately, but they will cancel it effective 6 months ahead to make sure they will not issue a refund. After communication with customer service my account got blocked and I was not able to cancel subscription myself. Noom advertised when I subscribed that if I don't like the plan I can cancel subscription anytime, this is false, they do not allow this.
We are so sorry to hear about the negative experience you have had, Julia. We have requested some additional information to help us find your account. When you have a moment please respond to that request and our support team would love to help!
Reviewed Jan. 30, 2024
I signed up for a Noom subscription and followed it to a "T" for 5 weeks. I made the decision to join after reading positive reviews on their site and fell prey to their empty promises of being able to help even those with issues such as age and menopause. I didn't lose any weight and started getting depressed. I reached out to Noom customer service and asked for a partial refund for the duration of my subscription. I got a 'canned' response stating their return policy. I asked to speak to a supervisor to reconsider my request and got another 'canned' response.
I reached out one more time asking if the 'person' who replied to me was authorized to make decisions on refunds after their 14-day policy and yet again, did not receive an actual answer as to whether or not I was speaking to a supervisor and got the 'canned' response about how very sorry they were but could do nothing. Noom may work for some, but not for me. My recommendation is to review their policy very carefully before committing to a subscription. If I could give no stars, I would.
We are so sorry to hear about the negative experience you have had, Jennifer. We'll be in touch soon to help you with this!
Reviewed Jan. 25, 2024
I like the app but was surprised to find charges for 3 additional "programs" on my AMEX bill totalling $124. I mistakenly signed up for them which I thought were part of the app. There was no mention of the cost of an exercise add on, or agent help add on, or a medical add on. Ultimately, I got a person on the phone who explained what these services actually were and helped me to reverse these charges, but I thought the marketing approach was not transparent and ultimately almost doubled the cost. This needs to be fixed by the company. The rest of my experience was good.
We’re glad that you’re enjoying what Noom has to offer, Patricia, and your honest feedback here is appreciated! We want Noom to be the best app we can make, and your feedback is invaluable to that process.
Remember, you can always reach us at reviewsupport@noom.com if you need anything!
Reviewed Jan. 13, 2024
Canceled my subscription through the app. Evidently, it did not process on their end, and the company proceed to charge my credit card again. I contacted customer service. Explained it was cancelled and service has not been used since at least the cancellation date. Requested a refund. Absolutely refused to refund me. Customer Service Rep kept repeating, "You'll have Noom services through 10/1/24." and "We DO NOT REFUND ONCE CREDIT CARD IS PROCESSED!"
We understand your concerns about your billing inquiry and appreciate your honesty here, Peggy. We'd be happy to take a look at your request again and will reach out to you very soon. Remember, you can always contact us at reviewsupport@noom.com if you need anything in the future.
Reviewed Jan. 6, 2024
I signed up for the free trial for Noom and was actually going to keep it because I thought it might be a good program. I was disappointed that you could only use it through an app and no web access. I found the motivational content good but overall it was not very easy to follow. I decided to cancel and went through the process which says go to settings-then manage subscription---but there is no way to cancel without chatting with someone. The experience was rather painful. I should have known that by the sign up process. When you look up pricing and it says $209 for the year (but you can get discounts), and you go to sign up---they try to get you to sign up for all these 'extra bundles'. I think my membership is cancelled but I have not received an email confirmation. Based on all the other recent reviews, I think you look very carefully before you sign up with Noom.
Reviewed Dec. 16, 2023
I have subscribed to Noom for almost three years. Lots of technical glitches but benefited from daily lessons. I continued my subscription but stopped using program for over a year when a family member was very ill and dying. Noom launched an update about a week ago and they restructured lessons into different modules. There is no way I can find out which lessons I have completed and skip on to new lessons. I am being served up one lesson for 4 min one day and 4 lessons for 8 min another day with many lessons I have already completed.
I contacted technical support 20+ emails with no answer, contacted Noom guide which has been useless. Essentially told just redo lessons you have completed and paid for. This is NOT acceptable. Moreover, they have not answered the same complaint with Better Biz Bureau. I would like to continue subscribing but I will not pay for the same content I completed and already paid for. There is no resolution and no one seems to care.
Reviewed Nov. 13, 2023
I was initially happy with Noom. I lost weight at first and then it stopped working. All notifications are through the Noom App and texts. After being auto renewed after the first paid year (2022,) I was not happy and used the app to cancel my subscription. I thought. I was under the impression that I had cancelled and would be reminded to renew later before it ran out. Since I was auto-renewed, I tried using the app during the second year and gained back more than half of the original weight lost.
When I was billed again this year (third billing, with considerably more anger) it clearly said your have a year left, let us remind you later to cancel. So that is probably what happened the first time. I never got a reminder through the app or text (that is how Noom communicates.) I found after the fact, an email reminder. Their subscription policy clearly states no refunds on renewals. I would claim that their renewal process is intentionally deceptive and relies on the fact that all relevant info from Noom is through the app or text, except for billing, and that most people's inboxes are swamped. Having a 30 day cancel on the renewal would show less malicious intent. If you do chose Noom, make sure you cancel your subscription before it renews. They are counting on you forgetting. And they state: THERE IS NO REFUND OF AUTO-RENEWED SUBSCRIPTIONS.
We appreciate your honest feedback and understand your concerns about your billing experience, Robert. Please rest assured that we never intended to catch you off guard and we thank you for bringing this to our attention. Our team will be reaching out to you very soon to assist with this matter. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed Nov. 10, 2023
I thought I specifically signed up a 6 month trial, no renewals. I was reviewing my credit card charges and noticed a renewal charge after the 14 cancellation period. I requested an exception since I was just laid off from my job. They would not make an exception, even though they can clearly see that I have not logged into the app. While this a beneficial app, I will not use it again.
We're so sorry that you've had a negative experience, Heather, and we appreciate you sharing your thoughts here. Our team will look into this further and reach out to you very soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed Nov. 9, 2023
Same story you will see in multiple reviews below. I never received the notification for the auto-renewal and was automatically renewed for another five months. I tried to cancel that very day when they charged my credit card and they wouldn't do it. So now I'm stuck paying for FIVE MONTHS of a service I don't want. I understand if they would charge me for a month. That would be fine. But getting screwed out of $170 makes me a sad panda.
We're sorry to hear that you had an upsetting billing experience, Jose, and we'd be happy to look into this for you. Our team will be reaching out to you soon to see how we can help. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed Oct. 27, 2023
Looking through other negative reviews, I can see that I am not the only one who has run into this issue with renewal billing. I signed up for a full year with my initial subscription to save money. I missed the notification for the autorenewal in my inbox and was renewed for another full year, which was a significant amount of money. I reached out to customer support less than two weeks later to cancel, and the response I received was, "It's too late, we can't refund you. It is against our policy" company line. They would not agree to pro-rate the renewal either. Although they offered a credit for other services, why would I want to set someone else up for a similar negative surprise from this company? Although the Noom program itself was helpful in some ways, I wouldn't recommend it due to this negative experience. I got what I needed from it, and do not need or want the additional year of services.
Your honest feedback is appreciated, Linda, and we understand your concerns regarding the auto-renewal process. We'll be happy to look into this further and we'll be reaching out to you soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed Oct. 25, 2023
During signup after they had my payment info, there were multiple additional package offers that you had to skip or buy. It was very expensive as each one was a separate charge. I skipped all of them. It was extremely frustrating. I realized they were just trying to get more money. I then get an email thanking me for adding 2 packages! When I talked with an agent in chat she was very helpful and blamed me and said I had to do it. I know I didn’t! And then she said I had cancelled the trial also. I didn’t do that either. She said there was nothing she could do because that was all the info she had (that I had done both!). I told her I wanted to speak to a supervisor and she refused!
During the first part of the trial you had to answer more questions in the app. Each area you would eat a “coin” for sharing what you learned. They encouraged you to share your journey with someone to help your progress and make you accountable. Well this was also a way to get more people to sign up! Everything you shared was an advertisement to the person you shared it with. To say, "Look what she did with Noom!" And then give them a price if they signed up! Deceitful practices to get more money than they say it will cost!!!
Teresa, we're so sorry that you had a negative experience during your enrollment process and when you contacted our support team for assistance. We appreciate you reaching out and sharing your thoughts here. Our team would love to help and will be reaching out to you as soon as possible via email. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

Updated review: Oct. 26, 2023
Thanks to quick response from Consumer Affairs Noom was contacted and I received an email from Noom quickly. After describing experience of no access to start trial I paid for she resolved the issue and I was able to begin trial.
Original Review: Oct. 25, 2023
Signed up yesterday, opened app this am to start. All I'm getting is various offers to up my membership with no way to get into app unless if I would agree to one. I'm assuming I'd be in general app. I've already paid for trial. I have no way to resolve this since attempted to bring up app fresh from internet but they make you go thru long laborious questions to get you to sign up and pay again. So I don't even have a way of canceling my membership which I definitely want to do. Nervous, a place like this has access to my bank card. They automatically start charging you for full plan monthly if not canceled. No idea where to turn now. One thing I'll be reporting to BBB but little solace now. I don't have the money for this, recovering from recent bank scam. My money is gone, trying to repair credit.
We're sorry to hear that you're having trouble accessing your paid trial, Beth. We understand how upsetting this would be and will be happy to help troubleshoot. Our team will be reaching out to you soon via email to lend a hand. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed Oct. 20, 2023
Very negative experience. Before you even start the diet plan, I was hit with dozens of emails and pop-ups in rapid-fire, about upgrading my plan with add-ons which aren't explained. You have to check them off as NO, or guess what? You are automatically billed and there's no refunds. This is very hard-sell for upgrades which are poorly explained. Then there's the timing of the billings - some are weekly, some are monthly, some three-month, and several are 10-month duration. Very confusing.
I ended up cancelling the program, and the unwanted/unapproved add-on - for what I have no idea. THIS IS A MARKETING SCAM. I ended up disputing all the charges through my credit card, and contacting the local TV station's consumer advocate for scams. If you can spend $2k a month for all their add-ons (so it seems, although they'll probably add several more once you're on the hook) good luck, because I never got to the diet plan- I never got past the hard-sell emails and pop-ups. Whatever your Noomcoin is, if this is a crypto scheme....yikes.
We're so sorry to hear that you've had a negative experience with the enrollment process, Agnes. Here at Noom, we are working hard to improve and genuinely appreciate this honest feedback. Our team would love to help get everything sorted for you and will be reaching out to you very soon! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed Oct. 16, 2023
I was using Noom and decided it wasn't for me. When I decided to cancel my subscription, I followed all of the automated prompts and yet my subscription was not canceled. I had more than 10 email messages back and forth with the automated system and was told my cancellation was completed. Well, today I was charged again. I had to call the 800 customer service, wait on hold, and then was finally able to get confirmation that my account is actually canceled and I will receive a refund. However, I have to wait 2-5 days. Although Noom may be a lovely program (again, just not for me), I give their billing/cancellation/automated customer service a 1-star. Beware when signing up!
We're so sorry to hear that you've had a negative cancellation and billing experience, Jennifer, and we appreciate your sharing your thoughts here. This is never what we want for our Noomers and you can rest assured that your feedback has been shared with our Leadership teams for further review. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed Oct. 15, 2023
I signed up for Noom med thinking I may have a better experience than with regular noom, which is useless and sets calorie limits that are dangerous. I never received lab order that I was told I had to have before speaking to a clinician. I attempted to cancel and was unable to find any way to do so. After several error messages and useless attempts at contacting support via chat, I called customer service and was told that noom med can only be contacted via email and that the agent was unable to help me in any way. If you want to get ripped off, this is the program for you. You're better off speaking to an actual Dr.
Thank you for bringing this to our attention, Sarah. We can imagine how upsetting this experience was and we'd be happy to look into this further for you. Our team will be contacting you very soon to lend a hand. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed Oct. 13, 2023
After using Noom for 3 months, I hadn't seen any major results so stopped usage. The daily readings took too long, I fundamentally also think weighing yourself daily is a bad habit. I had forgotten right about the app until I noticed a charge on my credit card for $220 for a 9 month renewal. My statement came in approx 17 days from the charge. I asked for a refund and was told I had only 14 days, and no refund would be issued. I was offered a coupon for another subscription service to replace my Noom subscription. I'm not looking for a coupon, I want my money back.
Support was of little assistance, I did try to cancel for the last 2 days but the app was buggy. Finally called support today, and used the CEO email. Clearly the CEO doesn't get the emails because I got an email from yet another support person. Issue not resolved, I cancelled for next year but paying $220 for something I haven't used since last May is a high price to pay. User be warned.
Thank you for letting us know about the negative experience you've had with your program and billing, Jonna. Your honest feedback is appreciated and we understand your concerns. We'd love to look into this for you and our team will be contacting you soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed Oct. 9, 2023
The app works well enough for some people, but their billing is unscrupulous. Auto-renew for four months upon expiration of the initial subscription is built into the app. There are claims of a 7-day reminder built into the app, but isn't automatic and needs to be configured by the consumer. If you miss setting that up, you’ll be stuck paying for another four months whether you need it or not.
We're so sorry that you've had a negative experience, Art, and we appreciate you sharing your thoughts here. This is definitely not our goal, as our mission is to always help and empower our Noomers. We would love the opportunity to make it right by you, we will be reaching out via email soon to help.

Reviewed Sept. 21, 2023
Noom is an interesting enough online diet aid, but the company tricks consumers about low cost or free trial periods, then WITHOUT AUTHORIZATION or even notice, extends the subscription period and charges the on record charge card. You cannot cancel this. They make it impossible and even when the credit card company investigates, they fight it. The Better Business Bureau should investigate this company. It also falsely advertises "coaches" but these are chat bots. An unethical company that rips off people who are trusting.
We understand your concerns, Sasha, and we appreciate you sharing your thoughts here. We reached out to you via email with some information and when you have a moment, please respond to that email so our team can assist you further.
Reviewed Sept. 19, 2023
Cancelled months ago. Shocked to receive notification of 3-month renewal charge. Plan to dispute charge and have once again CANCELLED. Very Disappointed. Very poor customer service. Need human contact. It’s an app using BOT contact. Can’t find a phone number. Very poor customer service. Quick to take your money.
We're so sorry you had this negative billing experience, Lani, and we'd love to look into this for you as soon as possible. Be on the lookout for an email from our team soon! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed Sept. 13, 2023
Noom allows you to sign up on the iPhone app and puts you into a yearly plan. According to Noom, there is no way to cancel your membership on the app, and they give you no notice of your upcoming renewal. I never agreed to auto-renewal, and they charged me for an entire second year even though I was not using their product. I notified them the same day of the charge, so the year hadn't even begun, but they would still not allow me to cancel. This is shady business practices, and I'll also report them to the BBB.
Your honesty concerning this recent billing issue is appreciated and we understand your concerns. Our team would really like to learn more about your experience and will be contacting you very soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed Sept. 11, 2023
When you sign up for Noom they sneak in a "bundle" subscription. You can't see the details of your subscription so you don't really see where it is and then it's impossible to find where you remove the subscription. Since you don't see it you don't really know it's there. When you think about it there are numerous other weight loss programs that don't use deceptive billing practices. Choose a different product and avoid the frustration of dealing with a customer support service that has no desire to make things right for its customers.
We're sorry to hear about this negative billing experience, Wendy, and we appreciate you sharing your thoughts here. Our team would love to learn more and will be reaching out to you very soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

Reviewed Aug. 14, 2023
I thought I had cancelled my subscription the last time they billed me...in fact I remember answering ALL of the questions from their automated replies about NOT getting an additional month-by-month, a "free month", a discounted rate, the whole nine yards!!! I do NOT want to pay for an additional three months when I thought I had already cancelled my subscription. I will be disputing this charge with my credit card.
Kay, we understand how upsetting an unexpected charge can be and, after reviewing your account, we see that the issue has now been resolved. We appreciate your honest feedback about your billing experience and you can rest assured that we have forwarded it to the appropriate teams for review. If you'd like to share more about this situation or if there is anything else we can assist you with, please feel free to email us directly at reviewsupport@noom.com and we'll be happy to help!
Reviewed Aug. 14, 2023
Don't buy Noom if you have an iPhone. They don't support the constant glitches. At least once a month the app resets itself and you lose your place in Courses, your Steps, your saved Recipes, etc. And the best option to fix this, from Noom, is to cancel the subscription and start over. And even then they don't guarantee it won't happen again. I've been trying to get mine fixed for months and "a fix is in the works" but they won't give a date so not sure they're even being truthful about this. The program started out so positive, too, but their app problems are so discouraging that it's hard to stay on track every time it happens.
Jo, we are so sorry to hear about the disappointing experience you've had, as we never want technical issues to interfere with your success! Our support team would like to follow up and help however we can, and you will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed Aug. 9, 2023
I gained significant weight during the pandemic. I’ve tried to return to a better shape/size/weight for the last 3 years… always seem to plateau. Decided to give this a try with my busy ever changing work-life balance. So far nothing mind-blowing or extravagant but I’m trusting the process and putting in the work. I have one more month before their expectations for my goal so let’s see if I can get my body beyond this plateau finally.
Thanks for giving us a shot, Jody! Your dedication to trusting the process and putting in the work is inspiring and we're confident that you'll break the plateau. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed Aug. 8, 2023
I am sorry I can’t find the number. I have the receipt. Because of the heat it is difficult for me to exercise. I try and do it inside. I like the way this program is working, and I am working with a very good friend of mine who clued me in. Thank you.
Thanks for the 5-star review, Gail! We're so glad that you're enjoying the program and we wish you much success in reaching your goals. Keep up the great work and remember, you can always reach us at reviewsupport@noom.com if you need anything in the future. Happy Noomin'!
Reviewed Aug. 8, 2023
The psychology of eating is new and inspiring to me. Noom is helpful to making me understand how and why I eat. It’s not about the diet anymore. It’s about what foods work for me. The support team is amazing. And they are always there to help and give advice and a shoulder when you need one.
Maria, we love to hear that you find the psychology behind Noom inspiring and that you're feeling supported throughout your journey. Thank you for the opportunity to help you achieve your wellness goals! Keep on Noomin'!
Reviewed Aug. 7, 2023
I have lost weight and the Noom app has been instrumental in that. I found the app easy to use and the advice provided was pertinent to my experience. I still have a substantial amount of weight to lose but feel that I now have the tools I need to continue.
Georgiann, we're grateful for the opportunity to help you achieve your wellness goals and we love to hear that Noom has been so beneficial for your journey. Congratulations on your success so far - we're confident that you'll have much more success to come!
Reviewed Aug. 7, 2023
Daily reading good, helps to get mind set. Have sent a question on message about listing if different colored foods. Have test to receive a response. Seems to be a pretty “canned” program, that being said, I have changed some habits and thinking. SLOW loss, 5 lb in 6 weeks and have followed program. Paid for 3 months so will continue. Don’t think I would recommend to anyone.
We're glad that you're enjoying what Noom has to offer and that you're finding success, Darnell. Five pounds in six weeks is awesome progress! We're sorry that you haven't received as much support as you expected and we appreciate you sharing your thoughts here. This is definitely not our goal, as our mission is to always support our Noomers. Our team will be contacting you soon to assist. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed Aug. 6, 2023
As a counselor, I wanted to see what Noom could offer my clients. I have found it very useful. It is easy to follow, accurate and relatable in its CBT model, and positive in its feedback. I will likely recommend this to future clients who want to work on managing their nutrition.
Thanks for checking us out, Timothy! We're so happy to hear that you found our program accurate, relatable, and easy to follow. We'd be honored to work with your clients to help them achieve their wellness goals.
Reviewed Aug. 5, 2023
This program has been a game changer! For the first time in my entire life I am seeing and feeling changes that I’ve never been able to achieve while being emotionally happy!! I am managing my stress better, eating better, and I feel great about it! I do not feel deprived even though I am not really eating my regular favorites. I now crave healthier choices! It is crazy and wonderful all at the same time.
Lark, we love to hear that you're getting such positive results with Noom's help! We are so grateful to be a part of your success! Keep up the great work, you've got this! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed Aug. 5, 2023
I feel like since I can’t exercise (currently using walker, back and knee chronic conditions), I’m not losing like in the past and actually not even a pound per week. I’m starting to get frustrated but will not get discouraged and keep at it. I do need to increase water. I don’t like eating breakfast early but I do most days. I prefer to combine my breakfast and lunch together. Does that work?
Laura, we are so proud of your dedication to your wellness! We know you will continue to crush it, so keep up the great work! Please know you can always reach us at reviewsupport@noom.com if our support team can help with anything!
Reviewed Aug. 5, 2023
I have been successful w Noom. Lost ~10 lbs in one month. New meds help me increase my self-awareness. I am actually getting ready to go to the gym which is something I never really did before regularly. I appreciate the accountability with logging my meals. Even when I have a bad day I have to acknowledge what I have done.
Wow, Connie! It sounds like you are off to such a great start, and we are so excited to be a part of your journey! Keep it up, we know you'll continue to crush it! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed Aug. 4, 2023
I have learned a lot from Noom. I love that it goes through the psychology of weight loss. Logging meals was a big plus for me. This is the first time I have ever been accountable for what I eat. The guides have been extremely helpful when I have encountered a problem.
Teresa, we love to hear that you're learning and feeling supported with Noom! Keep up the great work! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed Aug. 4, 2023
The app constantly messes up. The coaches feel robotic. I haven’t lost any weight. I feel like this was a scam. I have followed the plan, done the lessons, read and participated in the message boards. I like the meal plan, but it is not helping me lose, only maintain. The biggest issue is that I struggle to stay consistent because the app constantly messed up. It’s HORRIBLE. It is not user friendly and I am constantly having to leave the app or reset my phone or whatever. I think the free version of my fitness pal was just as good as this. This has been a waste of $300 for me. When I complained about the plan, I was advised to SPEND MORE MONEY and get additional services from a crappy app and program that doesn’t work. No thanks.
Katie, we are so sorry to hear about the disappointing experience you've had! Our team would like to follow up and help however we can, and you'll be hearing from us shortly! Remember, you can always reach out to us at reviewsupport@noom.com if our team can help with anything!
Reviewed Aug. 1, 2023
I love using Noom. Easy to manage, understand, and interpret. No more stressing about point limits and what foods I can and can’t eat. They teach me a way to enjoy foods of all kinds in moderation. I would highly recommend this program to anyone looking to make healthier life choices.
Jesse, we love to hear that Noom's approach is working for you! Keep up the great work, and thanks for sharing the Noom love! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed Aug. 1, 2023
I love using Noom to support and assist my weight loss journey! The daily lessons are insightful and I no longer fear the scale. I’ve improved my fitness goals so far also. It keeps me accountable while sharing nutritional knowledge. I plan to continue with Noom even after I reach my goal weight.
This is awesome to read, Mandy! We love knowing that Noom is keeping you accountable as well as helping you conquer your fear of the scale and improve your fitness goals. Keep up the great work!
Reviewed July 31, 2023
I did Noom a few years ago. Was somewhat satisfied. Had a friend tell me she was on it and really liked it. I checked it out and decided to try again. Way better than previous years. Thanks for changing from the old way to now, I believe it’s way more easy to follow and I like the fact that instead of ready my lesson, I can now listen to it.
Thanks for giving us another try, Monica! We're so happy to hear that you're pleased with the updated app and program and we wish you much success on your wellness journey. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future. Happy Noomin'!
Reviewed July 31, 2023
It works! I signed up for a 2 week free trial and assumed I would cancel before my credit card was charged but it turned out to be a great fit for me. I have learned what a cup of morning oatmeal actually looks like - I was obviously eating much more. I eat a Whole F Food Plant-Based Diet that is also Salt, Oil and Sugar free. This app has taught me that too much of a good thing is still too much! I began June 7 and am down 6 lbs. Slow and Steady wins the race. So, it turns out Noom is fun and for those of us who like a bit of competition, it keeps me on track.
Thanks for giving us a shot, Carol! We love to hear that you're enjoying the program and that you have developed a new outlook on your eating habits. We are so proud of you! Keep up the great work!
Reviewed July 31, 2023
I love everything I’m reading/listening to. The only thing is I recently finished cancer treatment (14 months of breast cancer therapy with 15 rounds of chemo. Breast surgery and five weeks of radiation). I am not able to exercise much because when I do I tank out for a few days. Slow and steady is what I need to do. I also need to increase green foods and decrease orange foods.
We're so sorry to hear that you're going through cancer treatment, Shantel. Please know that your Noomily will be keeping you in our thoughts for a speedy and complete recovery. We're so glad to hear that you're enjoying the program and, as you said, slow and steady wins the race. You've got this!
Reviewed July 30, 2023
Hello, This is my 8th week and I’ve lost 7-8 lbs. It’s going slowly. My elephant really is a wild beast most nights. That’s my biggest struggle to stop eating after dinner. I realize this is going to be a long term process and learning experience. I’m enjoying everything about the program and have been telling others.
Wow! Eight pounds in eight weeks is phenomenal, Kelli! You're doing a wonderful job and we're grateful to be along for the journey. Keep on Noomin'!
Reviewed July 29, 2023
I’m early in the program and down about 5.5 lbs but notice it more in how my clothes fit. I’ve gone from a tight size flexible 12 to a size 10 that fits correctly. That’s a big deal for me. I’m reading the daily exercises and logging. Learning a lot about food types and that helps me address my cravings.
Those are some big wins, Charlene! Go you! We love to hear that Noom's curriculum is helping you learn so much about your relationship with food. Keep up the great work!
Reviewed July 29, 2023
I have been really enjoying using Noom so far. I have learned a lot about food that I hope will help me eat healthy for the rest of my life. I lost 11 pounds so far and am feeling great. I am confident that I will reach my goal and continue using the healthy habits I have learned.
We're so happy to hear how much you've been enjoying your experience, Lana, and that Noom is helping you have a better relationship with food. Congratulations on all your hard work - 11 pounds is awesome! Keep on Noomin'!
Reviewed July 28, 2023
For the most part I am satisfied with the program. The App has some issues. It is not that accurate with regard to food item calorie counts or food composition. I like the way Fitness Pal does food logging, scanning, and tracks composition of foods. They require accuracy when people submit food items for their database.
Reviewed July 27, 2023
With Noom I don’t feel alone, I feel there’s always someone in my corner to remind me I’ve got this. There is a lot of interesting (and quick!) stuff to read and teach me how to “unlearn” or better understanding behavior around eating. A must for a weight loss journey and to a better self.
Alex-Sandra, we love to hear that you are learning and feeling supported with Noom! Thank you for letting us be a part of your journey! Happy Noomin'! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed July 26, 2023
While I like the tenants of the program and it feels doable. It’s done nothing in the 6 weeks for me to lose weight. I didn’t expect it to be speedy but I also didn’t expect to be up three pounds. Not sure how I’ll proceed from here. It’s hard to find live people to talk with and that is discouraging.
Denise, we understand the weight loss journey can be frustrating. Our team would like to follow up and help in any way that we can. You will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed July 26, 2023
I really like Noom. It is different from all of the other diets that I have tried. I like that I eat my own food. I like the information that they ask me to read. It is very positive and much of it is new for me. It is written with a sense of humor. I especially like the fact that I get exercise credit for things I have to do in my life, like…gardening, housework, playing with kids. It gives me incentive to live a more healthy life!!!
Katy, we love to hear that Noom has been a positive experience for you, and we are so grateful to have you in the program. Keep up the great work, you've got this! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed July 26, 2023
It’s not easy, while the NOOM app is great the reading and understanding of the process is here and it makes sense. But I want to lose weight I need more consistent support, my peers on program are great but the professionals seem so far away. Where are the coaches, the presence of a coach more frequently in the first month would be amazing.
We're glad that you're enjoying the Noom app feel the curriculum makes sense, Briana, and we appreciate your concerns regarding your coaching team. We'll be happy to provide more information and will be reaching out to you very soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed July 24, 2023
I decided to try Noom because my friend has lost 27 pounds doing Noom. I’ve never done any weight loss kind of program. My goal is to lose 25 to 30 pounds. I’ve been doing Noom for over a month and have lost 7 pounds. I never thought I would stick with it for more than a day or two to be honest, but I have found it pretty easy to do and it’s been a crazy four weeks. We had family visiting for two weeks and then we were away on vacation for two weeks. Now that I’m back from vacation, I want to dive more into the recipes and meal planning. I do have one question. A couple times they asked me how satisfied I am with my Noom guide. I haven’t had any personal interaction with anyone besides sending a few messages and getting responses. Am I supposed to have a specific person? Who’s kind of like my coach? Or who checks in with me?
Look at you go, Jenny! Seven pounds is awesome progress! We're so happy to hear that you're enjoying your Noom journey and find the program easy to follow. Our team will be reaching out to you soon to provide more information about your Noom Guides. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future. Keep on Noomin'!
Reviewed July 24, 2023
The app is very good and helpful as far as logging my activity. I would like to see more food suggestions and information as opposed to so much Psychology stuff. The recipes are good but they are definitely a bit more time-consuming. I like that the Team checks in with you every week and gives you an analysis of your food breakdown.
We're glad that you're enjoying what Noom has to offer, Marc, and we appreciate your feedback concerning having more food suggestions and less time-consuming recipes. We want Noom to be the best app we can make and your feedback is truly invaluable to that process. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

Reviewed July 23, 2023
I joined Noom to help me lose weight, what I’ve gotten so far is a lot more than just that. You learn about yourself, why you do what you do, what kind of eater you are and how can you work on making better choices. You have questions and they offer support. I love that if I find a lesson particularly helpful you can save it in your library to go back and review it later and sometimes again. Losing weight isn’t for the faint of heart, it’s hard but honestly when you have tools at your fingertips it makes it more feasible.
This is wonderful to read, Kendra. We love to hear that Noom is helping you make better, healthier choices. Thank you for allowing us to be a part of your wellness journey. We wish you much more success to come - you've got this!
Reviewed July 23, 2023
I started this program without much help but after my second or third day, my hope change to absolute enthusiasm. The app is so easy to use, and it gave me new insight into how and what I was eating. I always thought that I was a healthy eater, but when I put my food into the Calculator, it was a real eye-opener. I don’t know how long I’ve been using the program, but I’ve already given away 10 of the hardest pounds ever. I am a Noom user forever.
It makes us super happy to hear that you're a forever Noomer, Toni, and we congratulate you on all your hard work! Thanks for letting us help you find your healthy balance. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed July 22, 2023
Sadly I think Noom overestimates calories for a 69 year old active woman. And today my app isn’t working. I wonder if it’s because I cancelled my 2 month subscription. The coaching was helpful. Circles was great. There were inconsistencies in calorie counts. The lessons were improved. But the tone is geeky and too cute. I will use the calorie app but don’t need coaching.
Reviewed July 20, 2023
I've been trying to lose 10-15lbs for months but anytime I made a little progress, I'd bounce back up. Within 2 weeks of Noom, I lost 4lbs! I'm now down another 2lbs. The best part is that I don't feel like I'm dieting. The cookies on the counter still call out to me but it's easy to say no because I don't want it. The articles and food log make this so simple. I wish I had done this sooner!
We're so excited for you, Marlee! Thanks for letting us help you find your healthy balance. Congratulations on your success so far and we wish you much more to come. Keep on Noomin'!
Reviewed July 20, 2023
With enlightening articles and reinforcing quizzes I have come to know myself better and why I eat to over full. I am learning to down size my portions and increase my activity which has helped in my weight journey. I have enjoyed the help the counselor has offered to keep me motivated.
Thank you for taking the time to share your thoughts about your Noom experience, Patsy. We're honored to be a part of your wellness journey and we're so happy to hear that our curriculum and your coach are proving to be so beneficial. Keep up the awesome work!
Reviewed July 19, 2023
Logging in meals every day is helping to make changes in my food choices. The courses are well-written and easy to follow. I especially favor graphs and quizzes in the learning process. I wish I could look back on the previous weeks' three color graphs. Leaving messages and getting quick answers is helpful.
Deborah, it is great to hear that Noom is helping you create some healthy habits! Thank you for being a part of our Noomily, and keep up the great work! You've got this! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed July 19, 2023
Questions take too long for answers. Would like recipe ideas to stay within green foods. Overall, this is the only diet I have lost weight on in a very long time. It is good. I do not have a computer. Use my cell. I think I am not getting everything.
Pam, it is great to hear that you're finding success with Noom, and we appreciate you sharing your honest experience here! Our team would be happy to follow up and look into any program concerns you have, and we will be reaching out to you shortly! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed July 19, 2023
I joined Noom to get help understanding how my eating habits were affecting my weight, my attitude, and my mind. I'm beginning to understand why I eat like I do and how to defeat those triggers in social, work and at home. I have the tools to stay on track now and I love having the responsibility of logging my weight and food. It's been great!
Way to go, Rhonda! We love to hear that you're learning some healthy habits with Noom. Thanks for letting us be a part of your journey! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed July 18, 2023
I am glad I subscribed to Noom. I only had a few pounds to lose that I wanted to keep off. Noom has helped me lose 4 to 5 pounds and keep it off. I consider it a lifestyle change and not a diet, and I plan to stick with Noom for maintenance of weight loss. It helps me to drink more water, exercise consistently, and to make healthier food choices.
Gail, we love to hear that dedication to your wellness! Keep up the great work, we know you'll continue to crush those goals! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed July 16, 2023
There is something about science. The science and psychology make a difference in learning about losing weight. It helps to have the positive reinforcement as continual reminder to keep trying and keep moving forward. With the help of Noom I have ditched my fear of the scale and am slowly inching toward my goal weight.
Wow, Rebecca! We love to hear that Noom's approach is working for you! Thank you for letting us be a part of your journey, and keep up the great work! You've got this! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed July 16, 2023
Have been doing Noom for over a month. Losing weight slowly which is not my concern but I love being able to earn points for treat days. I’ve been banking treat days for vacation since I can’t weigh in anyway but now those are harder to earn since saving memes and sharing isn’t available.
Bonnie, we love to hear that you're enjoying Noom's features, and we are excited to be a part of your success! Please know that you can always reach us at reviewsupport@noom.com.
Reviewed July 15, 2023
Love it! Noom has helped me lose real weight in a great way and taught me so much to keep in mind along the way. It has really helped me relearn what I see as a healthy diet. I’ve been able to see results for the first time and feel good about them. I will be able to take this education into the next phase of my life and I am excited about that.
Eric, it is wonderful to hear that you're learning and finding success with Noom! Thank you for allowing us to be part of your journey! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed July 15, 2023
I love, love, love Noom! I’m fairly new on my journey (8 lbs down in 5 weeks), but it’s so easy to follow and I just keep learning more and more! Long term habits are hard to change, but anytime I slip it’s just another lesson learned in a long term plan. I’m a huge fan!
Way to go, Roberta! It sounds like you're off to a great start, and we are so excited to be a part of your journey! Happy Noomin'! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed July 14, 2023
I think it is a good idea to do psychology with dieting. However, I was under the impression that there would be some sort of coach interaction. In fact, in set up, it let me select that coaches would contact me after two days of not logging. That never happened. I think it is falsely advertised and honestly if I thought it was possible to get money back I would. From all the reviews, I’ll be lucky if I can cancel if I want to do I guess I’ll just call it a loss. Disappointed. I’ve been doing what Noom suggests and lost 1 pound in a month rather than 2 a week.
Dana, we are so sorry to hear about the disappointing experience you've had with Noom! Our team would like the chance to follow up and help however we can! You will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed July 13, 2023
Noon has been very eye opening to me and I feel very encouraged by my progress. Love learning how to better improve my eating habits and health through the many helpful tips given on a daily basis. Bonus points, daily step counter and weigh ins. Those weigh ins aren’t always pleasant but keep me accountable. ;) Thank you!
Wanda, we love to hear that you're feeling encouraged and accountable with Noom! Keep up the great work, we know you'll crush those goals! Remember, you can always reach us at reviewsupport@noom.com if our team can help with anything!

Reviewed July 11, 2023
My wife signed up for Noom April 29, 2023. I noticed some questionable charges on my credit card. After looking further into the charges, noted Noom billed us $233 before the initial trial period even ended. Then, 7 days later, they billed an additional $63. Then, the next month, another charge of $233, followed 7 days later by another $63 charge.
My wife contacted them via chat. They claim she signed up for a ‘premium’ package at $233 every 2 months. My wife did not sign up for a ‘premium’ package. Furthermore, there is no option to subscribe for that amount on their app. It’s like they just made up an amount. They then claim she was automatically signed up for an add-on at $63 every 2 months because the add-on was ‘required for the premium package’. My wife then asked for a refund and to have the account canceled effective immediately. At that point, customer support ended the chat session without notice! We will be filing disputes with the BBB, as well as our credit card company. DO NOT subscribe with Noom!
Mark, we are so sorry to hear about the frustrating experience you and your wife have had with Noom. It looks like we've been able to resolve this issue and process your refunds, but please let us know if you need additional assistance! You can reach out anytime at reviewsupport@noom.com.
Reviewed July 10, 2023
Noom does not synch with Fitbit. I have contacted new, and they have not provided a good solution to making this happen. I have not heard from a coach with suggestions specific to me. I am not sure what the role of the coach is because I did not hear from him, and only receive generic responses from them. The color coding is very helpful.
We're so sorry that you have not received as much support as you expected, Paula, and we appreciate you sharing your thoughts here. This is definitely not our goal, as our mission is to always support our Noomers. Our team will be contacting you soon to provide helpful information and check into the issue with your Fitbit. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed July 9, 2023
…I’m really enjoying the process of consciously knowing what I need to eat every day, what % of what food will make a difference. I have changed my habits, and I’m hoping I will stick with it cos I’ve only lost 7LBS, but I’m feeling so much better already. I feel healthier, more beautiful, energized and I want to continue feeling like this. The coaches actively interact with me, they aren’t there just when I have a question. What truly helped was them contacting me to remind me that, for this to work, I cannot go over a certain percentage of food categories per day. That’s what made me realize that I may need to make changes. And it has worked. I am half way through, but more I feel like I can do it!
It's wonderful to hear that you are feeling so supported throughout your journey with Noom, Patrizia! Thanks for letting us help you find your healthy balance! We're so proud of you!
Reviewed July 9, 2023
I have consistently been unable to read articles due to a technical issue and therefore cannot progress. I have followed instructions, reached out to guides as well as customer service but the issue has not been resolved. I love everything else about the program but I am definitely not receiving the service that I have paid for.
We completely understand how frustrating it can be when you're not seeing the service you'd like, Trina. We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed July 6, 2023
I really like the information I’m learning. I’m discouraged I haven’t lost any weight, at all, I’ve actually gained weight. I’m feeling like I got scammed into a 189 dollar app I should’ve just passed on and watched some YouTube videos on the same content. I wish I could figure out how to cancel and get a refund.
We completely understand how frustrating it can be when you're not seeing the progress you'd like, Bonnie. We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed July 5, 2023
I have been using Noom at the urging of my doctor. It’s interesting to learn my eating patterns from tracking my meals and snacks. I’m also losing weight, but my goal is for better health - which I am closer to. It’s not a speed-based process; it’s a habit building program. It feels sustainable.
Thank you so much for giving us a shot, June - we're so proud to have you as a part of the Noomily! You are doing such a wonderful job embracing the program! Keep up the awesome work!
Reviewed July 5, 2023
The app gets stuck multiple times per day and has to be hard reset in order to work properly again. Their coaches are nonexistent and unhelpful. An AI would be more useful. The purchase process pressured me to buy add-on that are not necessary but threatening that not getting them would hinder weight loss. That is disgusting manipulation of the customer.
We are so sorry to hear you’ve had a negative experience, David, and we will be in touch with you to learn more! Remember- you can always reach us at reviewsupport@noom.com!
Reviewed July 4, 2023
The app is very “pretty” but I’m not sure what I’m paying for beyond that. There aren’t coaches anymore and the information that is being taught daily is pretty common knowledge for anyone that has tried to lose weight before. There is the aspect of these chat groups but it’s too many people to keep up with or develop a deeper (more helpful) connection with. Tracking calories is okay (pretty basic and free on more other apps), but the categorization of the food just makes me feel guilty, not proud or like I want to change, if anything knowing I can eat cookies and popcorn every day is nice but that doesn’t make me want to add healthier greens to my diet. Also getting a “piece of the pie” for daily movement and water would probably be more helpful. (I’ve been using it for a month at this point and have lost about 4 pounds.
We completely understand how frustrating it can be when you're not seeing the progress you'd like, Laurin. We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed July 4, 2023
I joined Noom one month ago thinking I was being assigned a deducted coach. This is not the case. Rather you have “Noom Guides.” I find it very impersonable, and a rather expensive food tracker. Yes, you get your articles each day and they are helpful. But don’t join if you think you will have that dedicated coach.
We appreciate your feedback, Mike, and realize any confusion. We would love to share more about our coaching approach and will be in touch with you soon! Remember- you can always reach us at reviewsupport@noom.com!
Reviewed July 4, 2023
I subscribed to Noom because I wanted personalized support and coaching. After all, that is what Noom promotes. The daily logging has been a great tool and I have learned a lot, however, I don’t have any feeling of individual support. I don’t have anyone outside of Noom as an accountability partner, so this coaching was the key factor in signing up and paying for a premium membership. If I send a message to the “guide” it takes days for a response- opportunity lost. Sometimes the message is from a robo guide. I love the app for the learning and logging, but am equally disappointed in the personal guidance- or lack of.
We're happy that you're learning a lot and enjoying Noom's logging features, Annie, and we're sorry to hear that you haven't received as much support as you expected. We never want our Noomers to feel this way and we'll be reaching out to you soon to lend a hand. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed July 3, 2023
Follow everything the program offers. Very frustrating to only losing 2 lbs. I don’t know what else to do to start losing. I try keeping breakfast and lunch to 200-300 calories. Dinner more but always within guidelines. I’ve increased my workout sessions 3-4 days a week and 18 holes of golf 2-3 times week.
We understand how frustrating it can be when you're not seeing the progress you'd like, Donna, especially when you have been so dedicated to the program. Our team would love to help and will be contacting you soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed July 3, 2023
It’s a lot of yay! You can do it! Not enough of telling you how. What to eat is a guessing game. Sometimes you win, sometimes you lose. My promised goal date has passed with no word from Noom. They have you set a lot of goals but don’t follow up. I have been within my weight loss zone for weeks and no change.
We're sorry to hear that you haven't received as much support as you expected, Gretchen, and we understand that it can be quite frustrating when you're not seeing the progress you'd like. Our team would love to help and will be reaching out to you soon to lend a hand. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed July 3, 2023
I didn’t realize just how much I was under-eating. I’m not thin but am athletic. This has been a good reset for my mind/body connection and refocus on self-care. I have not had any significant weight loss, but realize I needed more in my refocus. That has helped a ton. Originally hoping to lose 10 lbs, down 2+ solid fat lbs reflected in inches and many more other benefits, so I’m satisfied so far.
This is SO awesome, Melissa! You have a phenomenal attitude and we are so grateful to be a part of your journey! Keep it up because you're doing great!
Reviewed July 1, 2023
Not feeling guilty about what you eat sheds pounds!! I was skeptical at first, but I was determined to give it my all! Turns out, it doesn’t need your ALL! Just a little part of your smarts & care for yourself. The daily readings are fantastic. Just by reading 5 minutes a day, your brain recommits to your journey, daily!!!
Azita, it is wonderful to hear that Noom's approach is working for you! Keep up the great work, we know you'll crush those goals! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed July 1, 2023
I have occasionally asked guides a question but answers are not personal nor heartfelt. The cost for this long distance program is high. I am on a fixed income. I have 17 lbs to lose. That’s it. And I rarely go off the food plan and I can’t seem to lose the weight. I haven’t had a bowel movement in 6 days. Do you discuss that stuff ever? Sure, the psychology stuff helps but it hasn’t translated to the scale. I’m 67 years old. There’s some physical workouts I can’t do. And I’m not going to start eating kale, quinoa, and tofu at this point in my life. Not gonna happen. Why don’t you tell me how much is a healthy weight for me?
Deb, we understand that the weight loss journey can be frustrating, and we admire your dedication to your wellness! Our team would like to follow up and help however we can, and you'll be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed June 30, 2023
I am so pleased that I subscribed to Noom! I have tried a lot of programs and diet through the years of battling my weight. I’ve tried Jenny Craig, Weight Watchers, Nutrisystem, Atkins, Cambridge, and others. For the first time I feel like the program energizes me rather than exhausts me. I’m not stressed out that I can’t have something. I feel encouraged but not forced or pushed into doing anything. I am constantly reassured that I’m normal, and that is comforting. I have not used a treat day yet, but I have earned some which feels like I’ve got money in the bank that perhaps I’ll never need to use!
Thank you so much for giving us a shot, Judy - It's awesome to hear that you're finding Noom so beneficial! Keep up the great work!
Reviewed June 30, 2023
This experience with Noom has really changed my thinking and health. The daily lessons are very motivating for me. I am looking forward to my continued journey with Noom and good health. Unfortunately I just had surgery so my exercise is in hold but I sure will continue my healthy eating. I would recommend Noom to anyone struggling with their diet and exercise program. I tried others in the past and by far this is the best.
Lori, we are so happy to hear that the program's psychological approach has been so beneficial for you. Thank you so much for letting us be a part of this health and wellness journey with you. We hope you have a smooth and safe recovery - keep up the great work!
Updated review: July 1, 2023
The company very quickly reached out and responded my issue. I sincerely appreciate their attention to the matter. As I stated in my initial review, while Noom wasn’t right for me, it has worked incredibly well for several friends and is worth a try. I’ve updated my review because of their excellent customer service in helping deal with this matter.
Original Review: June 30, 2023
I tried Noom, but it didn’t work very well for me and I did better losing weight on my own without the app. I do know others who have used it successfully so it may be worth a try for some, but it can be hard to cancel. I paid for a year and when I stopped using it I went to cancel it, but was warned I still had several months left and would receive a reminder email before I was charged again. I decided to leave it in case I had a change of heart and decided to try it again. Imagine my surprise when today I received an email thanking me for renewing Noom.
I never received any email warning me my subscription was about to renew and when I contacted them immediately after receiving the email they said that they do not issue refunds for renewals and the best they could do was set it to cancel a year from today. It is a bit of a scam that they do not make it easy to set it not to renew and the only option is to cancel and lose whatever time you have left. In retrospect, I should have done that in lieu of being out the cost of another year's worth of a subscription I don’t use.
Oh no, Hannah! We never want our Noomers to pay for a subscription they didn't mean to renew or tried to cancel! We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed June 29, 2023
The reason I joined Noom was the promise of coaching from the amazing guides. I have not been successful in losing weight on my own in the past so wanted the help to identify what I am doing wrong and help me figure out what to do. I have asked this question multiple times with no satisfactory answer. I get more information though chatbot than from actual coaches.
We completely understand how frustrating it can be when you're not receiving the coaching you'd like. We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed June 28, 2023
It’s so much harder to lose weight at this age even with exercise. It’s disappointing. I retired from doing shift work and now have difficulty getting meals at "proper" times. Thank you for your time. Hopefully things will turn around for me in the next couple of weeks. Hopefully I will use the app to its fullest potential.
We can see you've had quite the journey, Elizabeth, and have overcome some incredible difficulties on the way to your goals. You're an incredibly strong person, and we are so grateful that you are part of the Noomily! Remember, slow and steady wins the race - you got this!
Reviewed June 27, 2023
It’s been ok. I have my iOS and downs but really enjoyed receiving insights and weekly comments from a coach. Those suddenly disappeared right when the initial honeymoon phase ended and I’ve gained my first 7 lbs lost back without the support. :( Not sure why I’m not getting feedback anymore.
We understand how beneficial those insights can be and we'll be happy to provide more details as to why this occurred. Be on the lookout for an email from Noom Support that will address your concerns. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed June 27, 2023
I have found my experience with NOOM to be an excellent program. I joined because I wanted to have a healthy diet and because my weight was creeping up. So they helped me develop a plan. Everyone was helpful when I had questions. Every day I learned more through information about healthy foods and the psychology of eating. There were quizzes that kept my mind strong. I was able to adapt everything, especially exercises to my body. I am 82 with a hip and knee replacement on the same leg so lots of walking is out. I do work with a trainer at the gym! The program has many recipes and I am loving eating new foods. I have reached my weight loss and have been keeping it there. I feel great and can’t say enough good things about this program.
Suzanne, we're honored to have the opportunity to help you achieve your wellness goals and couldn't be prouder of your achievements! We love hearing how much you enjoy the daily lessons and the support you received. Congratulations on all your hard work!
Reviewed June 27, 2023
Coaching is not good. I have questions and there is no one to answer them. I’ll finish my 6 months because I paid for it but then I’m done. Everything I’m doing I’m figuring out myself. I’ve lost a little weight but it has been a battle without support. I’m glad it works for some people.
We completely understand how frustrating it can be when you're not seeing the progress you'd like or receiving as much support as you expected, Lynn. We'd love to help and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed June 27, 2023
A positive: by tracking my food and having a target calorie intake, I’ve learned very quickly that I’m not eating enough food. The negatives: now I feel like I have a new full time job— eating. The Noom courses are not aimed at active people (who do CrossFit regularly) or who under-eat. The noom coaches are not helpful in this area. They don’t fully answer your questions. They aren’t responsive. They don’t know how to support someone who isn’t eating enough.
We completely understand how frustrating it can be when you're not seeing the progress you'd like, Sarah. We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed June 26, 2023
I love Noom for its flexibility, I have a chronic pain disease that causes me to be bedridden many days during the month. Despite this I can make it work for me. I have lost 10 pounds and I feel my mental health has improved with better food choices and more movement when possible. I LOVE the lessons. They have been very informative. I have not found logging food, water and the lessons cumbersome.
This is the best news, Deedra! We can see you've had quite the journey and have overcome some difficulties on the way to your goals, but your motivation and commitment are inspiring, and we're so happy that you're finding success with Noom! Congratulations on all of your hard work! We are so proud of you!
Reviewed June 26, 2023
Noom has been a game-changer in my wellness journey. It's more than a diet app; it's a guide to sustainable lifestyle changes. The interface is user-friendly and the daily lessons are concise yet informative. I loved the personalized coaching and the sense of community in the group feature. The food tracking promotes mindful eating, not just calorie counting. Overall, Noom is a fantastic tool for anyone seeking a healthier, happier life. Highly recommended!
We love hearing that you're excited and enjoying your program, Anette! We hope your experience is excellent, and if you ever need us, we are always here to help at reviewsupport@noom.com!
Reviewed June 25, 2023
My partner and I are on a family account, and he has not been able to set vacation goals or have his account be personalized in any way. This has been incredibly discouraging and frustrating—Noom customer service shared that the entry survey, which “customizes” the experience, was not actually necessary. Additionally, though we are on a family plan, Noom customer service strategically would not respond in full to either of us individually, telling my partner that he needed to have me reach out to customer service as I was the main account, and then, when I reached out, telling me that they couldn’t respond due to privacy and that my partner needed to reach out for support. Manipulative and leaving us nowhere! When we requested to be granted two personal accounts, rather than one family account, our request was ignored. If the customization doesn’t matter, what are we paying for? Would absolutely NOT recommend Noom—especially not Noom Family.
Oh, no! We are so sorry to hear this has happened, Sydney! Our Support Team would love to learn more and will be in touch! Remember- you can always reach us at reviewsupport@noom.com!
Reviewed June 24, 2023
I’ve been on the program for about a month and have consistently lost small amounts of weight each week. I have found the reading assignments interesting and helpful. Logging food is much more convenient than I expected. Messaging on the app is a bit slow… 1-3 days response time but I am still inspired to keep at it!
Mary, it sounds like you're making some great progress, and we are so proud to be a part of your success! Please know that you can always reach us at reviewsupport@noom.com if our team can help with anything! Happy Noomin'!
Reviewed June 24, 2023
As a person who has tried numerous diets throughout my life (ranging from the “egg and string bean” diet to counting points). Noom gets to the core of my relationship with food. I am more aware of the behaviors which caused me to loose and gain weight over the years and am slowly but surely changing those habits.
Judy, it is wonderful to hear that you're creating some healthy and sustainable habits with Noom! Thank you for sharing the Noom love, and keep up the great work! You've got this! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed June 24, 2023
I have used Noom now a few times! It’s been a hard journey but I am back and determined to stick with it no matter how long it takes. The noom guides however have made me want to delete a few times. I can’t afford an extra $20 or more a month for a 1 on 1 guide but I’d give anything for the old noom that had that the new guides give info I can google. I need customized help and I feel 0 support with them.
Maddy, we are so grateful to have you in our Noomily, and we appreciate you sharing your honest feedback! Please know that our support team is always here to help with any questions or concerns you have along your journey. You can reach us at reviewsupport@noom.com.
Reviewed June 24, 2023
After finishing this last lesson, Julio talked about a coach. I get rare messages recapping how much green I ate in the last week. I’m not sure if that’s supposed to be my coach or not. I also have two features that have never been in my app. The treat day and the calendar. No one can seem to help. I have deleted the app, updated the app, signed in and out and nothing works. I have attached pictures of my app. While this is good knowledge and I like that the app reads to me, the accountability partner that I needed is not there. Noom circles talk about the same thing.
Christine, we are sorry to hear about the frustrating experience you've had! Our team would be happy to look into any program concerns and technical issues you have, and you'll be hearing from us shortly! Please know that you can always reach us at reviewsupport@noom.com.
Reviewed June 23, 2023
Overall, enjoying the app. Things I would change.. I wish it tracked how much protein a day, I think that’s a crucial part to weight loss. Sometimes tracking food is really frustrating. Saving “meals” doesn’t help, because you can’t edit it. For example, if I had a salad saved, but today I ran out of avocado and just want to remove that I can’t. More than often when you’re meal prepping you're eating the same ish things, I wish it had a better history of the food items and you could add stuff from the previous days. Sometimes the scanner is frustrating and won’t work, also I find food items incorrect on the calories often. I wish there was a better way to add in goals for workouts too per week too, instead of just movement.
Taylor, we appreciate you taking the time to share your experience and feedback! Our support team would be happy to help with any food and exercise logging concerns you have, and we will be reaching out to you shortly! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed June 23, 2023
There are some aspects of this app that I like, such as the education side. I don’t particularly care for the part of logging in meals. If I haven’t had time or if I want to pre log before work, I have to go out and back in to log. That’s not user friendly. Logging meals is somewhat decent, unless you have something that isn’t already in their system, for instance, I purchased some sliced ham from Sam’s Club and put in the information and it logs it as a green food. I am pretty sure ham would not be considered green. Other things I have logged don’t show up at all. When looking at the weight chart, you only see a graph and you can’t or maybe I can’t expand it to look at particular dates. I think an option to see it in list form would be better. Like I said, I enjoy the education aspect, but there is another company that has a much better user friendly app.
We're so happy to hear that you're enjoying your daily Noom lessons, Angela, and we're truly grateful for your feedback about what you'd like to see improved with meal logging and the weight graph. It's feedback like this that helps us make the best app we can! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed June 22, 2023
It’s good. Its biggest benefit to me is keeping my health on my focus. Otherwise, I just eat what I have time to grab without thought to the quality of the food. Noom reminds me to think about whether the food I eat is of solid nutritional value. Some of the features are terrible; things like arbitrary word counts for example. They do absolutely nothing for the value of the product and just serve to make a rigid inflexible appearance like all the programs people tried and failed with in the past.
We love to hear that Noom has made you more mindful of your eating habits, Reginald, and your honest feedback here is appreciated. If there is anything we can help you with in the future, please don't hesitate to email us at reviewsupport@noom.com.
Reviewed June 22, 2023
I have not had any luck with this diet for almost 2 months. I have been up and down and currently have only lost 5 lbs. I reached out to a coach and the reply seems scripted and not genuine. I have lost more weight with other diets. With WW I lost 50lbs a few years ago and this diet so far isn’t even remotely close. I know it’s not all about the lbs but I still don’t see a difference in my inches either.
Dawn, we understand that it can be quite discouraging when you're not seeing the progress you'd like or receiving as much support as you expected. We appreciate you sharing your thoughts and our team will be contacting you soon to help in any way we can. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed June 22, 2023
I have so far really enjoyed the structure that Noom has provided through the meal logging and reminders, as well as the water logging and step counter. The only thing I would suggest for Noom is to be inclusive for those who experience things like PCOS where sometimes you need those healthy fats like nuts etc. to help you function. Having healthy fats show up as orange can be discouraging.
We love to hear that you're enjoying Noom's meal logging and reminder features, Rose. We greatly appreciate your thoughts concerning what you'd like to see improved for those with medical conditions. We want Noom to be the best app we can make and your feedback is invaluable to that process! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed June 22, 2023
I was skeptical but hopeful when a friend, who is using Noom, said she’d pay for my first four months. I tried the trial offer at first, then jumped in. Noom has been transformative for me. I’m slowly changing thinking and habits that have up to this point damaged my health and my self-image. I am losing weight but more importantly I’m gaining a happy life. Noom is funny, practical, compassionate and caring. Onward to a better Life.
It's wonderful to hear that Noom is helping you develop healthier habits and that you're finding success in more ways than only weight loss, Janet. We're honored to help you achieve your goals and wish you much more success to come!
Reviewed June 21, 2023
I’m struggling to lose weight and reach my goal, which has never been a problem for me before. I reached out to my coach and have not found that to be helpful at all. Not sure it’s worth the money to continue. Think I will hang in for another week and then decide.
Amy, we understand it can be discouraging when you're not seeing the progress you'd like or receiving as much support as you expected. We appreciate you sharing your thoughts here and we would love to help! We'll be reaching out to you soon to lend a hand. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed June 21, 2023
So far I am very happy with Noom. My guide is supportive and encouraging. The program is easy to follow and the daily classes are very informative and sometimes bring a smile to my face with the funny references. They are a joy not at all a task. Thank you. I am finally starting to lose weight!!
This is great news, Anne! We love to hear that you're feeling so supported and encouraged by your guide and that you find the program informative and easy to use. Thanks for letting us be a part of your wellness journey!
Reviewed June 20, 2023
This app is so easy to follow. The coaches and guides respond timely and with helpful tips and advice for any questions. The daily weigh-ins may start stressful, but they keep me honest and keep me motivated. The reading times are customizable so you’re never “too busy” to read your daily readings. The way they use green, yellow, and orange foods instead of “good/bad” makes this feel like a lifestyle change instead of a diet for sure! Highly recommend.
Thanks for this awesome feedback, Taylor! You're definitely embracing everything that Noom has to offer perfectly. Keep up the great work building healthier habits!
Reviewed June 20, 2023
I have learned a lot and have lost weight! I was on a short vacation and did not do so great! I am back on the bandwagon today. I had a difficult time as I was not in charge of food and not too many choices. The elephant took over!
We love to hear that you're learning a lot from Noom and finding success, Ann! Don't worry, the elephant creeps in on occasion for all of us. Reset, refocus, restart - you've got this!
Reviewed June 20, 2023
All the different kinds of voices for the reading/listening is discombobulating. I wish there was a way to choose just one person’s voice. Can’t stand how I have to keep adding the same activity (walking) I do almost every day. I’m nowhere in shape to do interval running. Why is that even showing up? Why aren’t the calories for nutrition not obviously visible at all times? I hate having to change my setting to “ounces” every time I eat something new. I wish there was a way to do that at the onset and keep it that way until the client wants to change it.
Reviewed June 19, 2023
The guides answered my initial questions within a day. I recently asked a question on Saturday re treat days. It is now almost noon on Monday and have no answer still. Regarding using your app, I find it not very intuitive. I can’t log a recipe, then say my meal was a portion of the recipe. I can’t find how to have a free day, ie treat day. Etc.
We're so sorry that you have not received as much support as you expected, Patricia, and you're not finding the app as intuitive as you'd like. We'd love to help with your concerns about your Guides, treat days, and meal logging, and will be reaching out to you very soon! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed June 19, 2023
No coaching or advice to explain program. No ability to adjust goals based on performance. Not losing anything after 8 weeks and no ability to review and reset initial qa. Request for understanding fail to be answered by the bot. Bummer, just can’t seem to get clarifications on the program. Have asked many times.
We're sorry to hear that Noom hasn't met your expectations, Elizabeth, and we appreciate you sharing your experience. We recently reached out to you privately to address your concerns and help however we can. If you need anything in the future, please remember that you can reach out to us directly at reviewsupport@noom.com.
Reviewed June 19, 2023
I liked the way that it started. I liked learning about the different foods and types and how they corresponded to fullness or hunger. I lost 3 pounds in the first couple of weeks but then I couldn’t get out of bed because my body was too tired. I always had calories falling inside the limits that Noom set so I swore that it had nothing to do with the calories I was consuming and I was eat more fruits and veggies. I always religiously logged and ate within the restraints but stopped losing weight and felt like **.
After almost two weeks of not having enough energy to live a normal life, I finally started looking at diet again, but I couldn’t do that within Noom. Even though you log food in noom, you can’t look at any nutritional information. You don’t know if you’re eating enough protein or carbs so I would either have to log elsewhere or just blindly live in their color codes. I chose to go back to tracking calories with myfitnesspal but continued doing the learning and weight tracking within noom. I have regained the 3 pounds I lost but at least I can get out of bed. It’s been a month and a half and I have 0 weight loss.
We understand that Noom may not be the right fit for everyone, Tiffany, and we sincerely appreciate your thoughts concerning tracking macronutrients. We're always working hard to improve and you can rest assured that your feedback will be shared with our Product and Leadership teams. We're happy to hear that you're finding the daily lessons beneficial and we wish you much success to come! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed June 19, 2023
I’ve been using the Noom app for around 2 months and am very pleased with the results I’m seeing. I was highly skeptical being I’ve used logging apps before but this one is way different! I am a person who wants to know the why of things and how they work and the Noom lessons provide that! They breakdown the why you eat, think, and live with food. Understanding these deeper rooted reasons why we struggle with our weight really helps solidify my need and helps promote my success. Almost 20 lbs down so far!!
Those are some impressive results, Jennifer - congratulations on all your hard work! We love to hear that you're enjoying your daily lessons and the psychology behind Noom. Keep up the great work building healthier habits!
Reviewed June 19, 2023
Signed up initially for 6 months and and paid about 169. Originally first two months it was refreshing for the course had a positive attitude. However, I was disappointed that I only lost about 5-7 lbs. However, they have a road map which I say it like the board game Candy Land where you kept advancing toward your goal. I kept at the practices and the reading religiously but after 3 months it became almost monotonous for there were many small quizzes and practice test. But in the script the positive attitude whether you lost weight or not. I even signed up for any questionnaire on how I felt about the program and what input I might have to improve.
Boy, did that change when my six months came up. I noticed that my passion had waned and I felt I needed a small break. Like other numerous complaints in reviews I had cancelled the day before my six month trial ended. I found out they had charged me six more months. I called but like many others, this positive attitude turned ICE COLD when I said that I wanted to take a break and had cancelled in time. I was rudely told you must cancel at least a week before your trial ends. I really stayed calm but no matter how or what I explained that I did not get even a email, text or notice to say that you had to renew 7 days prior to your explanation.
I called my cc to dispute and this was told to them from Noom where they said I had in my contract and the CC company reversed my initial credit. Based on what Noom replied that the Merchant said I had signed the initial contract on the terms and condition that the CC denied my credit and recharged 135.20. There was never a call from Noom or even some compassion on some type of credit. Read the reviews where Noom replies with heartfelt compassion and understanding. This is all such a reversal on the image they try to show to the public. I could have been a positive referral and rating but the way they handled this is like the Like The Great and Powerful Oz in the movie The Wizard of OZ. Lol, Toto just pulled back the curtain to expose the real company.
We're so sorry that you've had a negative billing experience, Glenn. We never want to cause our Noomers any undue stress and we appreciate you sharing your thoughts here. Our team would love the opportunity to make this right and will be reaching out to you as soon as possible. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed June 17, 2023
This is a good program for life. It’s realistic and you can treat yourself without blowing your progress in losing weight. It teaches you why you eat and about your relationship with food. It’s not a quick fix, but teaches you how to have a healthy lifestyle, lose weight, and keep it off.
It's awesome to hear that you're finding Noom so beneficial, Valli! Keep up the great work!
Reviewed June 16, 2023
This is not just some kind of diet but a true way to make lifestyle changes. Suggestions for improvement to make small changes and big differences. You can take your time getting through the lessons. Get the exercise and diet plan. The coach sessions are so helpful too. It’s a journey worth taking!
This is amazing to read, Mary! You are doing such a wonderful job embracing each aspect of the program! Keep up the incredible work!
Reviewed June 16, 2023
The articles are great & I get usable tips and tricks. I know the bot and coaches are there but I have not tapped them since they don’t resonate with me. Recipes are good too and they try and make the meal plan easy to approach. That feature, though, isn’t front & center and you don’t get any real recognized in following it. My biggest complaint is that it is hard to see where you are calorie wise so if you are looking at losing weight quicker than a half pound a week it takes some real focus on the analysis.
Kirstie, we are so happy to hear that you're finding Noom beneficial, and appreciate you taking the time to share your feedback! Here at Noom, we are always working to make our program the best it can be. We encourage you to reach us at reviewsupport@noom.com with any questions or additional feedback that you may have! We are always here to help! Keep up the great work!
Reviewed June 15, 2023
I find being able to figure out what fits into my losing weight by using the calorie count and help in making a better choice in my meals has really made the difference and the answer I have been searching for. Having a lot of the foods I like in the system makes logging meals uncomplicated.
Rose, we love to hear that you're enjoying the program and that you have developed a new outlook on your eating habits. We are so proud of you! Keep up the great work!
Reviewed June 15, 2023
The thing I’ve gained most using this app has been awareness, mindfulness, and accountability. Some of the things they go over unfortunately don’t apply to a slightly unconventional work schedule or lifestyle and I found that to be difficult when using the app. Utilizing the message center to ask questions has proven to be helpful when encountering this obstacle. However, sometimes it makes me wonder if I had a more conventional five days a week 9 to 5 job that I would have different results. Hopefully that could be something they do moving forward.
We’re glad that you’re enjoying what Noom has to offer, Kate, and your honest feedback here is appreciated! We want Noom to be the best app we can make, and your feedback is invaluable to that process. We'd love to learn more, and our team will be in touch as soon as possible! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed June 15, 2023
It’s not only wonderful to be able to keep the weight at a level place, but to actually lose weight. The encouraging words are extremely helpful. The recipes do give you ideas to work off of. There is always someone there to give you a helping hand. I would recommend this to anybody who just wants to find out how to be healthy by learning about everything New has to offer. Learning in very very small steps is a much better way to approach any subject.
This is SO awesome, Diane! You are making phenomenal progress! We are so grateful to be a part of your journey and happy you're enjoying Noom's approach! Keep up the great work!
Reviewed June 15, 2023
This is the first time I’m optimistic about a weight loss program. I’m learning a lot about the foods I regularly eat. This gives me the knowledge to help me make good decisions throughout the day. I also like that I can message a counselor with questions and frustrations. I’m excited about how I’ll feel and look by the end of the year.
That's what we love to hear, Odette! We are so glad that Noom is helping you in your health and wellness journey! We're so proud of you! Keep up the fantastic work!
Reviewed June 13, 2023
Excellent advice! Motivational! Encouraging! Habit forming! It just feels right! Something I haven’t been able to say in my 30 plus years of yo-yo dieting. I’m no longer doing that. Completely amazed that this is working and for good. Feeling very confident about this.
Wow! Thank you so much for the 5-star review, Kirra! We're honored to be a part of your wellness journey and we love hearing how Noom is helping you develop a better relationship with food that you feel is sustainable. Thank you for letting us help you find your healthy balance. Keep on Noomin'!
Reviewed June 13, 2023
I haven't lost weight despite staying in the weight loss calorie zone. The cost of Noom outweighed the benefits of it. I’ve done Noom for a month. I work out intensely every other day. I came to Noom because I can’t lose weight. I’ll keep going and see if anything happens before the 3 months is up.
Serena, we know it can be super frustrating and demotivating when you're not seeing the progress you'd like after you've invested so much. Our team would love to help and will be contacting you very soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed June 13, 2023
I was skeptical when I signed up for Noom, yet also recognized that other types of diets were not going to work for me. Noom has done exactly what I needed. It’s taught me which foods I can eat a lot of, which foods I need to cut my portion sizes back on. I have not been extremely overweight; just needed to drop 14 pounds. I got 9 pounds off very quickly. I recently came back from a 10 day vacation where I did not enter data in Noom. I figured I would have put a some of the weight back on being in a different environment. I just weighed myself. I gained only 1 pound! I know that was because I simply was more aware of what I was eating, portion size, and belief in myself. Once I hit my goal, I plan to stay on Noom a little bit longer just to make sure I’ve developed lifelong habits.
Wow! This is amazing to read, Anne! Congratulations on all your success! We love to hear how Noom is helping you to be more mindful of your eating habits and develop a better relationship with food. Keep up the awesome work!
Reviewed June 13, 2023
Lost 20 pounds on Noom in less than 2 months. Meal logging and calorie counting works, if you do. Early lessons are top notch and pertinent. Tracking high, medium and low density caloric foods is very helpful (green, yellow and orange foods). Understanding that there are no bad foods, only foods that you should eat less frequently is a smart observation and allows you to “cheat” and satisfy your “elephant” occasionally. Only issues that I have found with Noom is that exercise and calorie burning tracking is a swag. I’ve stopped using that feature. For some people it may be useful, but for me it wasn’t accurate enough to be helpful.
Finally, as I wrote earlier, early lessons were top notch and helpful; however after nearly 2 months of lessons I’m having a hard time finding relevance in the later lessons. I highly recommend giving Noom a shot. Thus far, in my journey, Noom has worked for me. It’s given me a better understand of my relationship with food and hopefully has built a foundation to reach my weight loss goal and maintain the habits that I’ve learned for the rest of my life.
Those are some impressive results, Anthony! You're doing a wonderful job embracing everything that Noom has to offer and we're so excited for you! We also appreciate your feedback about what you'd like to see improved with tracking calories burned and the curriculum in later parts of the program. Thank you for letting us help you find your healthy balance!
Reviewed June 12, 2023
I’m a second time Noomer. The first try was successful in the middle of the pandemic and I got down 20 pounds or so. After 3 years I had gained a few back and set my goal at my weight at high school graduation. This has been hard and a slow slog but the good thing about it is the things I have learned about myself and why I eat the way I do. The course is organized in a way that I can learn and retain what I read. I look forward to reading the lessons every day and have incorporated much of what I learn to my diet and to other facets of my life. So I will slog on and maybe get to my high school weight sometime soon!
Dianne, we love to hear that you're enjoying the program and continue developing a new outlook on your eating habits. We are so proud of you! Keep up the great work! Thank you so much for letting us be a part of this health and wellness journey with you.
Reviewed June 12, 2023
Alyssa is very easy to connect with and extremely fast to respond to my questions. She is always ready for our weekly chats, even when I have had to reschedule. I am pretty disappointed in my weight loss progress, only down 4 pounds in more than six weeks. I do think about eating and calorie density totally differently, however. But taking one day off, brought back two pounds which I’m still trying to lose.
It's wonderful to hear that you are feeling so supported and encouraged, Lynne, but we completely understand how frustrating it can be when you're not seeing the progress you'd like. Remember, slow and steady wins the race! You got this! Keep up the fantastic work building healthier habits with your Noom family!
Reviewed June 12, 2023
My experience has been good. I’ve learned a lot of helpful information. Now I just have to remember to use it. I haven’t had much contact with a coach and I’m not sure how that part works. Overall I have had a positive experience and I’m excited to continue on my lifestyle change journal.
We’re glad that you’re enjoying what Noom has to offer, Paige, and your honest feedback here is appreciated! We want Noom to be the best app we can make, and your feedback is invaluable to that process. We encourage you to reach us at reviewsupport@noom.com with any questions or additional feedback that you may have! We are always here to help!
Reviewed June 12, 2023
I joined Noom as a final effort after struggling to lose significant weight for a very long time. I consistently workout, I eat well & im still struggling on Noom. I’m down about 7-8 lbs in almost 6 weeks, which sounds great, but it has been a very painful loss. Each morning when I weigh in, my mood is set for the day based on that number. I get the concept of why Noom wants us to weigh in every day, but I’m fairly certain losing 0.4 on Monday, gaining 0.8 Tuesday, gaining 1.2 Wednesday, losing 1 Thursday, losing 0.2 Friday…. It’s messing with my head. I understand the ebbs & flows that come with weight loss, but I’m not so sure the concept of daily weigh ins is right for my psyche.
As for the coach that they offer you, I have not found this coach to be very helpful. When I’ve asked questions I’m provided with Noom articles that don’t specifically answer the questions I’m even asking! Ex: I’m going on vacation soon, I asked how do I track my exercise for the day when it’s sort of ongoing (playing in the water with my kids, walking around the town…) The answer I got was 3 articles about managing Noom while you are away, no mention of tracking these activities. I don’t know, maybe in a few more weeks or months I’ll have a better review to share, but right now it’s basically just functioning as a good & exercise journal for me & I could’ve used a free app for that.
We completely understand how frustrating it can be when you're not seeing the progress you'd like, Lori. We never want our Noomers to feel any added stress, and we'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed June 11, 2023
I wasn’t totally confident that Noom would be able to help with me reading things, eating better and exercise. I was wrong. The lessons are written as if they were meant specifically for me most days but in a fun way. The exercise plans could be a little more specific since I am out of shape to help get me started. And the meal plans are great with the exception of being able to adjust for substitutions such as pork or omitting ingredients and being able to recalculate calories as well as serving sizes being more specific versus saying how many servings instead of a serving is a cup, 1/2 c… Would love if there was a way to enter a recipe and have it calculate an estimated calorie range with serving size. All in in all I’m learning a ton, losing weight, managing stress and being more mindful of decisions I make daily in regards to eating. Thank you all so much for this. It’s life changing.
This is fantastic to read, Wendy. We're so happy to hear that you find your daily lessons enjoyable and educational and that you're having success with the program in many areas. We sincerely appreciate your feedback about what you'd like to see improved with the meal and exercise plans as well as meal logging. We understand that there is always room for improvement and your feedback is invaluable in helping to make Noom the best it can be!
Reviewed June 11, 2023
I fall within my calorie budget every single days, and I’m only maintaining my weight. I also can’t use the meal plans in premium because I’m out of the house before breakfast and lunch and can’t cook my meals, and the workout plan is not customized for me; you can easily Google Noom workout plan and the exact plan comes up online. I’m just super frustrated right now.
We know it's super frustrating when you're not seeing the progress you'd like, Jinna, especially when you're so dedicated to following the program. We also appreciate you sharing your thoughts about the meal and workout guide bundle. Our team will be reaching out to you as soon as possible to learn more about your experience and help however we can. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed June 11, 2023
I’m starting my 10th week on Noom. I’m following the program with real commitment but I’m not seeing positive results. I track all of my food and work hard to stick with the percentages on the color groups, I listen to all the lessons, and weigh in every day but I’m not losing any weight. My weight moves up and down within the same five pounds around my original weight. I used the Noom guide to ask about this and was told maybe I’m not eating enough. I am within my calorie weight loss range almost every day. A few days I was a little shy because I couldn’t eat any more. I’m feeling frustrated and overwhelmed because I have been so committed to the program and really believed that it would work for me. I am disabled so my movement is restricted but I believed that eating a healthy diet of clean food would make a difference. I have to say on the positive side that my diet is much better and I eat almost no processed foods anymore.
We completely understand how frustrating it can be when you're not seeing the progress you'd like, Debbee. Our team would love to lend a hand however we can and will be contacting you soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed June 11, 2023
The program was gifted by my work last year. It was awesome to have a group of people in your support system! When it ended I continued on my own, but I lost my coach and group! Tough change. I needed to dig deep inside myself, but I asked my new coach to move my reading ahead to where I was. Much better now.
Thanks for sticking with us, Jodi! We understand that change can be difficult at times, but your dedication to your wellness is truly inspiring and you should be super proud! If there is anything you need in the future, please feel free to email us directly at reviewsupport@noom.com. Keep up the great work building healthier habits!
Reviewed June 10, 2023
The comprehensive lessons have been very beneficial. I use these lessons on a daily basis. In one month I have gone from 225 to 209 pounds. It seems slow but I am eating healthier. I continue to experience difficulty with the app however. I need to delete and then reinstall it on a daily basis. I have tried all the suggestions from my coach but this problem continues. Other than that, Noom has been a great benefit to me.
Those are some impressive results, Jan! We're super proud of your dedication and we love to hear how beneficial your daily lessons have been for your journey. We also understand how upsetting it is to run into technical issues. Our team will be happy to check on this and will be reaching out to you soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed June 10, 2023
Noom is merely a tracking device. The support is super poor just auto generated responses. Noom circles are sparsely populated too. The meal plan is expensive extravagant foods that assume I have time to cook. I don’t. I’m very busy with no time for myself which is why I’m fat in the first place.
We're sorry that you've had a negative experience with the add-on meal plan and that you haven't received as much support as you expected, Marci. We appreciate you sharing your thoughts here. This is definitely not our goal as our mission is to always support our Noomers. Our team will be reaching out to you soon to see how we can help! If you need anything in the future, please email us directly at reviewsupport@noom.com.
Reviewed June 10, 2023
I’ve had problems with the app losing my achievements. For example it says I’ve been in the program less time than I have and many of the previous coins I earned are only a third filled in. It’s also having me repeat material I’ve already learned.
We're sorry to hear that you've been experiencing some technical issues, Wendy. We know how frustrating this can be. Our team would love to help you troubleshoot and will be contacting you as soon as possible. Remember, if you need anything in the future, you can reach us at reviewsupport@noom.com.
Reviewed June 9, 2023
I have enjoyed the full Noom experience. I am following it, but my frustration is about my post-menopausal body not losing weight, though I following the program. In the app, it would be nice to be able to click to a different meal from a meal instead of 3-4 clicks needed.
Lisa, we appreciate you taking the time to share your honest feedback and experience. Please know that you can always reach our support team at reviewsupport@noom.com if we can help with anything! Happy Noomin'!
Reviewed June 9, 2023
I appreciate the analysis of my food choices and the encouragement given along the way!!! I also enjoy the courses. So many great and amazing tips and tricks!!! It’s been awesome so far!! I am so glad I took the leap!
Sara, it is wonderful to hear that you're learning and feeling encouraged with Noom! Thank you for sharing the Noom love! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed June 7, 2023
I love eating like this. My stomach and digestive tract are happy. Unfortunately, it isn’t working for weight loss which is discouraging. Over eight weeks with no weight loss is depressing. Every time I get on that scale I want to cry so I’m probably not going to keep logging on.
Lori, we understand that the weight loss journey can be frustrating! Our team would like to follow up and help in any way that we can. You'll be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed June 6, 2023
I’m not losing weight, which was the goal of joining. The method and expectations were frustratingly unclear at the beginning, but even after going through the lessons, nothing is happening weight-wise. Keto has worked for me in the past, but it feels like it goes against the principles of Noom as most of the foods are orange.
Reviewed June 6, 2023
I have learned so much about forming good food habits by using Noom! It’s like having a team of trainers and doctors available all the time to help me understand why I eat what I do and what I need to do to make better choices. It’s exciting to feel more in control of what I eat. I didn’t realize how often I would treat myself to foods and drinks that didn’t make me feel or look good. Now I know that it’s okay to have those things, but I need to value them rather than just eat them constantly. It truly feels like a treat to eat pizza rather than just another Friday night. I’m also leaving food on my plate. This is completely new for me. I like paying attention to when I’m full! Noom is a great tool and I look forward to using it each day!
Wow! This was wonderful to read, Catrillia! Thank you so much for taking the time to share your Noom experience. We're grateful for the opportunity to help you achieve your wellness goals and we couldn't be more excited to hear how our program is helping you to have a better relationship with food. Keep on Noomin'!
Reviewed June 5, 2023
My results so far have been nice, have lost 16 lbs. since mid-April. Have been able to eliminate one type of ** and one type of oral diabetes medication. The meal logging has been very helpful to do since it is easy to see if your choices might not be the best, from a calorie standpoint. Meal logging is generally easy to do but if you are putting in a custom menu item, it is tedious to enter on the phone. To return to a custom item and see its content or edit it, you cannot go directly there—you have to select the item as if you were logging it for a meal. Also, there isn’t any way to save a custom item with a different name, so that you can make a variation of the original content.
We're so glad that you're enjoying what Noom has to offer, Anne, and that you're finding weight loss success and are able to eliminate medication. Go you! We also appreciate your thoughts about what you'd like to see improved with meal logging. We want Noom to be the best app we can make and your feedback is invaluable to that process. Remember, if you need anything in the future, you can always reach out to us directly at reviewsupport@noom.com. Happy Noomin'!
Reviewed June 4, 2023
The science and psychology behind Noom makes this tool more like a program and is much more effective than consumption trackers. The daily engagement also puts a constant focus on your mindfulness about eating, in a good way. It is easy to digest and not the least bit burdensome.
We love hearing that Noom's psychological approach to wellness is helping you to be more mindful of your eating habits, Diane. Keep up the great work!
Reviewed June 4, 2023
So far (1 month) Noom has successfully guided me into healthy lifestyle choices resulting in modest weight loss - 6 lbs! More importantly I’m developing sustainable habits that will lead to reaching a healthier weight and maintaining it. Initial changes include attitude, lifestyle choices and weight loss.
Richard, we love to hear that you're enjoying the program and feel that the healthy habit changes you're making are sustainable for a lifetime of wellness in many areas. We're so proud of you! Keep up the great work!
Reviewed June 4, 2023
Following the plan, I am not losing any weight. This is really not a plan. I’m having hormonal fluctuations, which is causing my weight gain, which means you have to eat differently. The things I have been told to eat. I counted as oranges and I’m not supposed to have as much.
We completely understand how frustrating it can be when you're not seeing the progress you'd like, Jeanette. We'd love to help and our team will be in touch as soon as possible to lend a hand! Remember, if you need anything in the future, you can reach us at reviewsupport@noom.com.
Reviewed June 3, 2023
I have been using Noom for almost 6 weeks now and losing weight is no longer a battle! I understand why I never lost weight before and seeing progress every day makes keeping on track easier. In 6 weeks I am down just over 15lbs! I am still in awe at my progress. Really listening and following the lessons they have designed is key and WILL work!
What amazing progress, Jennifer! Keep it up because you're doing great!
Reviewed June 2, 2023
I love the guides, the trackers, the articles. But the app is a little clunky sometimes. One game called “Grocery Grab” fails to work well and stops me from being able to progress in my daily reads. I’ve had to reinstall the app 3 times. But the articles & guides are wonderful. Noom has helped me redefine my relationship with food and that’s what I needed most.
Cliff, we love to hear that you're enjoying all of Noom's features! Please know that you can always reach our support team at reviewsupport@noom.com if we can help with anything in the future!
Reviewed June 1, 2023
I like the gamification used on the website and have started to learn new ways of thinking. The repetition is very helpful. I’d like to see more proactive outreach from the coaches. I’m also not clear how the mental wellness course pack is included in the daily activities.
Kate, it is great to hear that Noom has been a helpful resource for you! Our team would like to follow up with any program questions and concerns you have, and we will be reaching out to you shortly! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed June 1, 2023
I’m disappointed. I have not lost any substantial weight. I lost maybe 4 pounds at the most and gained it back. How long does it take to train your elephant? I am about to throw in the towel. I have been a yo-yo with my weight. I have been eating a lot of fresh fruit. I do not like most of the recipes. I do not like to cook.
Mary, we understand that the weight loss journey can be frustrating! Our team would like to follow up and help in any way that we can. You will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed May 31, 2023
I love the platform, just need to get my head in the game. It is easy to move through the lessons and navigate the app. I wish there was a way to reduce number of minimum calories due to medical history.
John, we are so grateful to have you in our Noomily! Please know that you can always reach us at reviewsupport@noom.com if our support team can help with anything!
Reviewed May 31, 2023
Noom has been really great for me! I haven’t had to give up anything, I get to eat all of the foods that I love, and I’ve finally been able to make it past the threshold where all of my other diets started floundering. I really like how kind and forgiving Noom feels, as opposed to other programs, where one has to be strict for the weight loss to happen. I also appreciate the healthy recipes!!
Thanks so much for your kind words, Emily! We're grateful for the opportunity to help you achieve your wellness goals and we absolutely love to hear how much you're enjoying the program. You've got this!
Reviewed May 31, 2023
I really enjoy Noom. I can see doing this for the rest of my life. It’s a life choice for me and I love it. I had a pacemaker put in last Thursday and of course went 15 hrs without any food or water. I was in the hospital from Monday through Friday.
Thanks for being part of the Noomily, Linda! We love to hear that you're enjoying the program and feel that you're creating better habits that are sustainable. We wish you continued success and recovery! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed May 30, 2023
The Noom app was good at first. But now that I’m 3 months into it I haven’t lost any wright and it no longer reads to me. Most likely will cancel due to the not reading to me alone. Very inconvenient for my lifestyle.
Tricia, we appreciate your feedback concerning the audio feature. We also understand how frustrating it can be when you're not seeing the progress you'd like. Our team would love to help and will be in touch as soon as possible. Remember, if you need anything in the future, you can email us directly at reviewsupport@noom.com.
Reviewed May 30, 2023
I’ve struggled for years to lose weight. And I have been a yo-yo dieter. This time with the help of new home, I’ve had a slow steady drop in my weight. At times it doesn’t feel fast enough, but it does feel “sure” enough. I’ve lost 9 pounds and am not done yet. The best part of this is my blood pressure is down and my clothes fit better and I have a new way of eating that I believe will sustain my weight loss.
This was wonderful to read, Christa! We're so honored to help you achieve your wellness goals and we love to hear that you feel you're creating sustainable habits. Keep up the great work!
Reviewed May 28, 2023
They trick you into a membership with fishy tactics and the program itself isn’t worth the money. The calorie/meal database is inaccurate, I actually gained weight using Noom. I do not recommend this program.
Oh no, Yasnery! We are so sorry to hear this has happened! We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed May 28, 2023
Noom has been great for me. I’ve struggled with my weight since I was in high school. Never madly obese but never “thin.” I realize both of these terms are relative to the person. I’m the person who has tried every fad diet out there to try to lose. I did lose. But as quickly as I lost (30 days seems like nothing now) I’d gain it back over time. Noom has forced me to log my food, and learn about my habits. I’ve never skipped a day of logging, weighing, reading articles even on treat days. Though I’m only down 6-7 lbs (depending on the day!!) I do feel better and I find myself talking to my elephant (eek!) because most times that’s what’s banging on the door for those moments of temptation. Noom has been good for me. I need or would like to lose another 30 and after near 70 days nooming I'm losing steam. Trying to stay the course and know that in time, The weight will come off.
Thank you so much for giving us a shot, Kyleen - we're so proud to have you as a part of the Noomily! We love hearing that you're excited and already enjoying your program! We hope your experience is excellent, and if you ever need us, we are always here to help! Keep up the great work!
Reviewed May 27, 2023
It has been a great learning experience. I’m losing weight and feel more motivated. I was away for a week and I’m glad I had the info from Noom as I tried to eat healthy. Had no internet so could not log in.
We love to hear that you're learning so much about food and weight loss, Connie, even during a difficult time! We hope that things have gone well and that you are taking care! Keep up the great work!
Reviewed May 27, 2023
First time in over 60 years of dieting. I feel in control. I can make a bad choice and recover without a negative impact on my progress. First time I am able to control my negative thinking. Learning how to use my mind to be happier and in control.
This is amazing to read, Deborah! You are doing such a wonderful job embracing each aspect of the program! Keep up the awesome work!
Reviewed May 27, 2023
Keeping track of my food intake lets me analyze where I am on track and losing weight vs overeating and putting a few pounds back on. I am disabled and have needed to rely solely on food intake without the benefit of exercise. This I really need to focus on benefit of food choices.
Maureen, we love to hear that you're enjoying the program and that you have developed a new outlook on your eating habits. We are so proud of you! Keep up the great work!
Reviewed May 26, 2023
Noom has been a great experience! It’s been about 6 weeks and I have lost 10 lbs to my goal of 30 lbs. The program provides accountability of logging what I eat daily thus knowing the calories and how much water I drink. Also, the daily reading provided by Noom educates me on how nutrition, exercise and my mental state of being affects my weight which has been a real eye opener!
I would highly recommend this program to those who need and want to lose weight! It’s a game changer for the mere fact that you do not feel deprived of your favorite foods or desserts because you learn to trade calories for the sweets if you want to eat them. I was raised in a family where dessert was the norm after dinner but with Noom I am changing that need to eat refined sugar and substituting fruit instead and modifying the amount of refined sugar I eat. As Noom suggests, does the second chocolate chip cookie taste as good as the first? My answer is No, it does not. Since I started Noom, my brain is not craving multiple chocolate chip cookies like before. Thanks Noom!
This is amazing to read, Joanne! You are doing such a wonderful job embracing each aspect of the program! Keep up the incredible work!
Reviewed May 26, 2023
I started a Noom after gaining back 10lbs after going completely off the rails with my eating choices. I felt horrible. I was bloated, puffy, sad, disgusted with myself and my sciatica was hurting every day. I had tried to do Keto with much success, but it’s just not sustainable, despite what others might say for me anyway. Then I just started doing low-carb that wasn’t sustainable either. I really missed drinking skim milk and eating some pasta or brown rice or whatever I wanted to eat for that matter without feeling terribly guilty.
I saw an ad for Noom. Can’t remember where, maybe Facebook? And decided to take a leap of faith. I am down the 10 pounds I had gained and feel good. My sciatica does not act up nearly as often as it did, which is a miracle to me. I am really motivated and actually look forward to doing my reading in the morning and believe it or not. I don’t mind weighing myself. To be honest there are days I cringe because I’m up and down, up and down. But I have decided to stay the course. I think my goal was pretty; I want to lose 35lbs. I will be THRILLED with 25!
I really really really wanted pizza last night so I had it I expected again and there is one, but it’s minimal and today I will eat super healthy all over again, and I have no guilt. Not like I usually would. For the time being, I feel like I could be a poster child for the program. Nothing has worked for me in the past, as well as Noom in my honest opinion I am really glad that I clicked on the button to try it out! We’ll see what happens going forward. My end goal is to be feeling very healthy and happy when I go on my long awaited Bucketlist trip to Scotland and Ireland in September to celebrate my 60th birthday!
This is amazing, Jill, and thank you so much for giving us a shot! Your motivation and commitment are inspiring, and we're so happy that you're finding success with Noom! We also love that you're having fun and gaining tools to use towards creating a healthier lifestyle! Keep up the great work!
Reviewed May 26, 2023
I am enjoying the app and all the lessons. I haven’t really lost anything yet but still working on it. I am a little disappointed in the coaching as I have reached out for help and haven’t gotten much. I will continue working at it in hopes I turn a corner.
We are happy to hear that you are enjoying your program, Laurie, but we understand how frustrating it can be when you're not receiving the coaching you'd like. We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed May 24, 2023
I think the program is really good. I like how you are eased into it slowly. I love the green, yellow and orange concept around food. The integrations with Apple Watch are great. I think where the product lacks is: proactive support from guides especially if you don’t really have a support group or person but want one; helpful tips for hitting a plateau; trends to see eating habits over time; being able to see the percentage of calories you have per color for the current day (showing me the range for orange and yellow but only what I’ve consumed so far for green doesn’t help me understand if I’m close to the goal percentages Noom suggests).
Lauren, we love to hear that you're enjoying Noom, and our team would be happy to help with the program concerns you mentioned. You will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed May 24, 2023
I can’t believe what a difference Noom has made for me! I’m down 10lbs in 5 weeks. Very healthy, steady weight loss that I feel so confident about maintaining once I reach my goal. I’m a licensed mental health professional, and the insights I’m getting from the lessons are what is really making the difference. (That and the Grocery Grab game!) Understanding caloric density has helped me make the best decisions, and not feeling like I ever have to deprive myself of a “bad” food…because there are no bad foods! So I’ve lost this weight while still having a chocolate chip cookie or piece of birthday cake. I’ve even screenshot some of the lessons to share with my own clients…so I know the psychology is sound. Thank you for this app!
That was wonderful to read, Jeannie! Ten pounds is awesome progress - congratulations on all your hard work! It's exciting to hear that Noom is helping you build better habits that you feel are sustainable. Thanks for letting us help you find your healthy balance!
Reviewed May 24, 2023
I am following the program exactly as recommended, and I haven’t lost any weight. When I ask questions in the chat, they go unanswered. This feels like a waste of money except for the daily lessons. The nutrition info also doesn’t make much sense as I am unable to track my macronutrients. My dietitian recommended using a more effective and less expensive method.
We're sorry to hear that you're disappointed with Noom, Ashley, and we definitely understand how frustrating it can be when you're not seeing the progress you'd like. We'd love to help and our team will be in touch as soon as possible to lend a hand! Remember, if you need anything in the future, you can contact us directly at reviewsupport@noom.com.
Reviewed May 24, 2023
For weeks I tracked carefully, weighed myself and read. I lost no weight for many weeks. I signed up for coaching and all they really said was keep trying, reduce Orange foods. I tried that and still didn’t lose weight. I had to travel last week and tracking was impossible, no scale and when camping no internet. I have lost hope that this can work for me after 12 weeks and a 2 lbs gain. I signed up for a year thinking it would eventually start to help me and now I realize I wasted a lot of money. Really disappointing.
Mica, we are so sorry to hear about the disappointing experience you've had! Our team would like to follow up and help however we can, and you'll be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed May 23, 2023
We have been doing Noom for a few weeks but have not seen any progress. Coach is not as interactive and just sends us articles. Might switch back to WW. I actually gained 3 pounds after we started. I think the calories might be too high. I wish the coach was more involved.
We understand how frustrating it can be when you're not seeing the progress you'd like, Elizabeth, and we're sorry that you have not received as much support as you expected. We appreciate your sharing your thoughts here and we'd love to help! Our team will be reaching out to you soon to lend a hand. Remember, if you need anything in the future, you can always reach us at reviewsupport@noom.com.
Reviewed May 22, 2023
I like aspects of the program (i.e. psychology lessons) and I’ve felt motivated to track my weight, food, and exercise, but I don’t find the program to be very personalized. I don’t ever hear from a coach and when I do have a question, I receive a canned response. I also noticed that Noom uses some of its lessons to sell additional products or have you refer a friend, which I don’t like. Once I get through the lessons, it will just be an expensive tracking app.
We’re glad that you're enjoying Noom's psychological approach to wellness, Kate, and that you feel motivated to utilize the tracking feature. We appreciate your honest feedback concerning your coach and the content found within the curriculum. Our team will be reaching out soon to help however we can. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed May 22, 2023
While I’m not losing weight as quickly as I’d like, Noom is setting me up for long term success. Overall I feel healthier and more confident. I wish the price was a bit cheaper or more annually based - with these new habits I’m building, I’d love to continue the experience.
We love to hear that you're enjoying your Noom journey and feel you're developing healthier habits for a lifetime of wellness, Anna. The good news is that we do offer an annual plan and we'll be happy to provide more details about switching your plan if you'd like. We can be reached at reviewsupport@noom.com. Happy Noomin'!
Reviewed May 20, 2023
The program is informative and effective. Like quitting smoking, it does take effort and commitment. The daily check in and logging in details of weight and calories consumed, keeps me on a guided path.
We're so happy to hear how much you've been enjoying your experience, Judy! Thanks so much for being a part of our Noomily. We wish you much success to come!
Reviewed May 20, 2023
So far so good. I really like the way the program is designed. Easy use and lessons plan. The psych approach resonates with me. Signed for the extra coaching and don’t feel enough presence/support. Answers are robotic on majority, occasionally human. It’s reacting rather than being supportive or preventative. 24 hrs is too long for an answer when apparently there is a team of 4 coaches. Otherwise I love the program. Still quite motivated but will the support coaches be there in a few weeks when I will need them????
We're glad to hear that you're enjoying Noom's curriculum and psychological approach to wellness, Brigitte. We also appreciate your feedback regarding what you'd like to see improved with coaching. The good news is that your coaches will be with you for your entire journey. Please reach out to them as often as you need.
Remember, if you have any questions or need assistance with anything, you can always email us directly at reviewsupport@noom.com.
Reviewed May 20, 2023
Love Noom but there are some things that need work. The food logging system is very much lacking compared to others out there. If it was a free app it would be fine but for the hefty fees it’s needs work. I’m a part of a lot of Facebook groups and I see a lot of people leaving for this reason. It’s not accurate. There should be an import recipe button and you should really be able to create new recipies and be able to use weight (grams) to measure out portions. The servings option is great if your making cookies or something easy to do portions but if you're doing a sauce or soup it would be so great to measure based on weight.
Serena, at Noom, we're working hard to improve and genuinely appreciate your honest feedback concerning meal logging, recipes, and units of measure. Please know that all feedback is shared with our Product and Leadership teams so they can work on improving these aspects of the Noom experience.
If there is anything we can help with in the meantime, please feel free to reach out to us directly at reviewsupport@noom.com.
Reviewed May 20, 2023
I have learned very little and their motivation promises are cheesy and the green food concept is less sustainable and less effective than Keto or IF. Basically, the program claims to be sustainable but it’s actually just another diet, and an inferior one at that. Not to mention the cost is outrageous for what you get, which isn’t much.
We're sorry to hear that our program hasn't met your expectations, Chris, and we appreciate you sharing your thoughts here. If there are any questions you have or need assistance with anything, please feel free to reach out to us at reviewsupport@noom.com.
Reviewed May 19, 2023
This is a great program for me. I like the guides, the social component, the encouragement in the readings, the daily readings, the self-love/mindset component and that nothing is off limits. I like that there are options for one on one coaching and will probably take advantage of that.
We couldn't be happier to hear this wonderful feedback, Marisa! You're doing such a wonderful job embracing everything that Noom has to offer. Thanks for letting us be a part of your wellness journey!
Reviewed May 18, 2023
I use Noom primarily to log meals and count calories. I appreciate the articles, tests and positive outlook, but I have a bad heart and thyroid so my weight fluctuates terribly. I just gained 5 lbs due to a medication change. That’s hard to learn ok at. I have had a very bad stomach while adjusting to the meds so fruits, veg and acids are out of the question- that’s why my greens have been low and oranges high.
We appreciate your feedback as we work to make Noom the best it can be, Judy! You are doing a great job embracing your mind and body throughout the program, and your motivation and commitment are inspiring! Remember that you can always reach us at reviewsupport@noom.com if you need anything in the future. Keep in mind, slow and steady wins the race!
Reviewed May 18, 2023
Very well put together program. The coaching, the meal plan, the follow up all are done in a very kind and professional manner. I have lost few pounds and on my way to my Your Big Picture and goal. It is a program without unnecessary commercials or advertising.
This is what we love to hear, Francois! At a time when so many things feel complicated, we want wellness to be simple! Keep up the amazing work!
Reviewed May 17, 2023
I managed to lose 25 pounds on Weight Watchers, but then plateaued for 7 months, in spite of following diligently, and only 1/3 of the way to my ideal weight. So, I thought maybe I would shake things up and give NOOM a try. The first week I put ON 4 pounds. I’m struggling now a month on NOOM, to lose that extra weight, let alone have any additional losses. I listen to/ read the program lessons, record my weight daily, and record every morsel of food. I stay well within my weight loss range for calories and walk a minimum of 10,000 steps daily. I’ve asked for help from my coach. Still I experience what can only be called failure. NOOM DEFINITELY DOESN’t WORK.
Thank you so much for giving us a shot, Robin, but we completely understand how frustrating it can be when you're not seeing the progress you'd like. We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed May 16, 2023
Unfortunately after having success with Noom last year I fell off the wagon & due to some physical issues limited my exercise for about a month & the weight piled on. I have been back on Noom for about a month with no movement on the scale. I haven’t taken any measurements to see if I have lost inches but clothes are not any loser so don’t think there is any success there as well. I am going to continue using Noom until my membership comes up & then decide whether to give up.
Patricia, we completely understand how frustrating it can be when you're not seeing the progress you'd like this time. We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.
Reviewed May 16, 2023
The lessons are great! A lot of what I’m leaning I have “heard” before and now I am really hearing them! It seems whenever I’m feeling like it’s not working, the next lesson I read makes me think, "OK I’ve got this"!
That's right, Lauren - you've got this! We're so excited to hear that you're finding Noom's curriculum so helpful for your wellness journey. Keep up the great work!
Reviewed May 16, 2023
I think there’s a lot of amazing things to learn and understand thru this app. I just wish that my “coach” was a lot more available. I have a lot of confusing things going on with my weigh ins every morning and I would love and really appreciate having someone knowledgeable giving me some insight as to what might be going on.
We're excited to hear that you're finding Noom beneficial and you're learning so much, Gabrielle. We're grateful to be a part of your wellness journey and would love to help with any questions you may have. We'll be reaching out to you soon. If you need anything in the future, feel free to email us directly at reviewsupport@noom.com.
Reviewed May 16, 2023
I really enjoyed the readings in the articles each day. I believe they’ve helped me refocus my thinking, on how I make choices. The analogy of the elephant and rider has helped me navigate choices. I like the easy food listing, I don’t have to search for calories for each food that automatically populates. It’s been a slow journey of the week coming off but it’s been working and I am happy about that.
We love to hear that you're enjoying your daily lessons and that Noom has made you more mindful of your eating habits, Tanya. Keep up the amazing work!
Reviewed May 15, 2023
Not losing weight. Exercise 5-6 days a week and eat healthy usually under calorie budget or near. I have to stop eating orange food completely and no carbs I guess?? Only lost 3 pounds and just gained it back which keeps happening.
Sharon, we know how terribly frustrating and demotivating it can be when you're not seeing the progress you'd like. We'd love to help and will be contacting you soon to lend a hand. Remember, in the future, you can always reach us at reviewsupport@noom.com if you need anything.
Reviewed May 15, 2023
I joined Noom because I found myself not able to lose or maintain my weight while following the same diet and exercise pattern that I had in the past. I was hoping to gain insight into what was happening. The app interface is fine and includes a lot of information that is generally helpful for weight loss and behaviour change. It will not be new to someone has done much research into weight loss, though, and the coaches do not seem to be able to offer much help when the program doesn’t seem to be working. I think this would have been great for me when I initially started tracking my meals and trying to change my habits many years ago, but it has really just served as a slightly less effective way of tracking my calorie intake and exercise than another free app I was using.
Reviewed May 15, 2023
This is my 2nd time on Noom - not because the program didn’t work because the wheels fell off my personal life. I have been fine tuning everything that I originally learned to take the weight off. Plus, I changed my workout routine to accommodate Menopause.
We understand that personal difficulties can knock us off track occasionally, Maureen, but your dedication to your wellness is evident and we're grateful to be a part of your journey! If there is anything you need, please reach out to us at reviewsupport@noom.com. We're here to support you every step of the way!
Reviewed May 14, 2023
This program works for me because I always want to know WHY and have access to knowledge. It provides both in a very easy to use program. I have never tried to lose weight before, need to lose 90 pounds and feel I found the perfect program to get better energy and feel and become more active.
We're excited to hear that you're enjoying Noom's psychological approach to wellness, Dale, and grateful for the opportunity to help you achieve your goals. We wish you much success! Remember, you can always reach us at reviewsupport@noom.com if you need anything. Happy Noomin'!
Reviewed May 12, 2023
I absolutely love everything about the app. I really enjoy the Food Course and have some great psych tricks. I’ve done many diets and they’ve all worked to a certain extent. But not to keep the weight off. I’ve learned from the many different diets I’ve been on. Restricting me from what I love hasn’t worked. This really works. I’m confident that I will reach my goals and keep it off. Tracking my foods definitely keeps me on track. I’m so glad I’ve tried Noom.
We love to hear this awesome feedback, Lisca! We're so happy to help you achieve your goals and wish you much success to come - you've got this!
Reviewed May 12, 2023
NOOM is just what I needed to start my weight loss and healthy living journey. Having meals sent to me and being “on a diet” was just not going to work. Learning how to make healthy food choices and the psychology behind it all, was just the right fit. Thank you.
Thanks for giving us a shot, Daniel! We're honored to be a part of your wellness journey and love to hear that Noom's psychological approach is helping you have a better relationship with food. Keep up the great work building healthier habits!
Reviewed May 12, 2023
I am enjoying the structure of NOOM. It has helped me get my eating habits back on track, but I have already hit a weight plateau. I hover at or around the same weight even though I am staying at or under my calorie budget.
Thank you for being a part of our Noomily, Deborah! We are so proud of your dedication to your wellness, and we know you'll crush those goals! Please know that you can always reach us at reviewsupport@noom.com if our support team can help with anything!
Reviewed May 12, 2023
NOOM focuses on the brain and the food. Of course it is helping me lose weight, but it does more than just that. NOOM is teaching me to understand why I eat the way I do. It is helping me to retrain my thoughts to give me an understanding of my choices and the power to control them. I highly recommend NOOM as a science based, healthy way to lose weight.
Elizabeth, we love to hear that you're benefitting from Noom's approach, and we are so grateful to be a part of your journey! Keep up the great work! Remember, you can always reach us at reviewsupport@noom.com.
Reviewed May 12, 2023
I’ve been following the Noom program and App for over 8 weeks now. I have lost 16 pounds and am working to lose another 20 before my 6 months subscription ends. I came to Noom after trying many other programs over the last 30 years (Whole 30, Weight Watchers, Keto, Elimination Diets, overload myself with exercising). Those programs momentarily worked but during times of high stress and overloaded schedules, I would gain the weight back. Currently, I am about halfway through the Noom lessons and have learnt so much about why I eat when I do, how I do and what I do. I’ve learnt many valuable skills that unfortunately my parents, not anyone else had passed to me.
More importantly, I’ve learnt how I’ve been distorting my thoughts about food, eating and myself. I haven’t been able to keep weight off long term nor be healthy long term because I would make food choices on automatic not realizing how I was sabotaging myself! Some of the concepts have been simple ones I have never learnt and some have been deeper ones where I’ve needed to be honest with myself. I feel the most prepared (with real information and not just a list of foods I can never eat again) than I ever have to be able to live forward and keep my weight to a healthy level. More importantly how to do it with the insane cycle of overindulging, shame, guilt, struggle, eliminate food and joy, lose weight and start the cycle all over again. I understand why I’ve done each of those steps in the past and why I don’t want to reenact that unhealthy script again. I understand how to be friends with my weight and most importantly myself and my own health.
Way to go, Noomer! We are so proud of your dedication to your wellness! Thank you for letting Noom be a part of your success, and keep up the great work! You've got this! Remember, you can always reach us at reviewsupport@noom.com.
Noom Company Information
- Company Name:
- Noom
- Website:
- noom.com
