Noom Reviews

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Edited by: Jon Bortin

About Noom

Noom is a personalized health and wellness app that provides access to coaching in your pocket. The company’s habit-changing solutions include daily lessons and progress tracking for weight loss and stress relief. The custom plans are tailored to your specific goals and needs. Noom also provides weight loss and menopause medications, including GLP-1s.

Pros
  • Community support
  • Online access to clinicians
  • Personalized plans
Cons
  • Dieticians aren’t available 24/7
  • Meal plans not provided

Noom Reviews

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    How do I know I can trust these reviews about Noom?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 4 Reviews 240 - 440
    Verified purchase
    Tech

    Reviewed May 12, 2023

    I have to delete the account every few days just so that all of my requests are on the page. The only thing that comes up is your new comment. I can’t put in my weight. Can’t put in my meals. Can’t put in my water. And this time when I canceled it and came back, it said they couldn’t find my account. What is it that I really like it that’s why I came back. I’ve done this before. Please get your IT people to my account. Thank you.

    Thanks for your vote!
    Noom
    Response from Noom

    Oh no, Michelle! We are sorry to hear that you're experiencing these technical issues, and our support team would be happy to follow up on this! You will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Staff

    Reviewed May 11, 2023

    Just the encouragement I need. Daily reading is awesome and really help. Meal tracker is an excellent way to know what/ how much you’re eating. Great positive support. Psych tricks are a good tool. Nice to learn about the why and psychology.

    Thanks for your vote!
    Noom
    Response from Noom

    James, we love to hear that you're finding the support and encouragement you need with Noom! Keep up the dedication, we know you'll continue to crush it! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed May 11, 2023

    I began Noom just over 4 years ago very much wanting to lose 22#. I have had a lifelong roller coaster history of gains and losses with weight and was feeling very discouraged needing a totally new approach. Noom was something I had never heard of and I immediately committed to fully. I liked the way I could do this myself from my phone every day, loved having my own coach as well as the support group and found the articles fascinating. I learned so many new things. I lost weight from the start and kept losing, reached my goal in nine months and have been maintaining for 3 1/2 years now. Recently I began the Maintenance Mode program which is great for helping to solidify habits for longterm wellness. I have been able to travel and still keep this weight off. Never have been able to do this before. I wear a size six and look and feel great. It is a fantastic program. I will pay annual dues always just for the discipline. It helps me stay accountable.

    Thanks for your vote!
    Noom
    Response from Noom

    Wow, Anne! We just love to hear that you've found success with Noom, and we are truly honored to be a part of your story! Please know that you can always reach us at reviewsupport@noom.com if our team can help with anything! Happy Noomin'!

    Verified purchase

    Reviewed May 11, 2023

    Tracking consistency for 6 weeks and only lost 4 lbs. Seems like a waste of time! I read articles, track daily. Under the suggested calorie count 99% of days. Very frustrated and wish I hadn’t signed up for 4 months.

    Thanks for your vote!
    Noom
    Response from Noom

    Misty, we understand the weight loss journey can be frustrating, and our team would like to follow up and help however we can! We will be reaching out to you shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Staff

    Reviewed May 11, 2023

    I have tried many weight loss programs but Noom is the best by far. The psychology behind it is so helpful and positive. To me this is more of a lifestyle change than anything else. Thank you to all who helped develop this program!

    Thanks for your vote!
    Noom
    Response from Noom

    Colleen, it is wonderful to hear that you're finding success with Noom! Thank you for sharing the Noom love, and keep up the great work! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    PriceStaff

    Reviewed May 9, 2023

    There has been no change. It’s helpful to know what I eat but it’s not really leading to anything. I wish it track macros and or gave a little more advice beyond eat more fruit and veggies. It should be gear toward people’s age groups. I haven’t lost anything and I’m wondering if there is a point to this??? It’s kinda expensive.

    Thanks for your vote!
    Noom
    Response from Noom

    We understand it can be super frustrating when you're not seeing the progress you'd like, Allison, and we really appreciate you sharing your thoughts here. Our team would love to help and will be contacting you as soon as possible. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed May 9, 2023

    I’ve been using Noom a little over six weeks. I was in a rut. After staying in the same weight range for a lot of my adult life, 5 years ago I turned 40, started a desk job, and had my son. I thought the extra 10-15 pounds I was carrying around was inevitable. Noom taught me to increase activity, and reminded me I love it, and that I needed waaaay more green food in my diet. I love that nothing is forbidden and that mindful eating is the thing. I feel better, have more energy, and my pants fit better. Noom was the jumpstart I needed.

    Thanks for your vote!
    Noom
    Response from Noom

    We're grateful to be a part of your wellness journey, Kate, and absolutely thrilled to hear of the successes you've had. Keep up the great work building healthier habits!

    Verified purchase
    StaffHonesty & Transparency

    Reviewed May 8, 2023

    I am enjoying my Noom experience. The lessons as well as the guides/coaches (to be honest I don’t know if there is a difference) are gently nudging as I learn. I find that they want to support me on this journey also with things that has nothing to do with food. This is what makes Noom so good. It isn’t just about what you eat or how much exercise you get, it is about learning what, how, why, etc. We are out together - the science of it all. So while some of the lessons are peppered with “fun” little comments Noom speaks to my brain, my understanding and I like that a lot.

    Thanks for your vote!
    Noom
    Response from Noom

    We're so happy you're finding Noom's curriculum and supportive environment helpful for your health and wellness journey, Susanne. Keep up the great work building healthier habits!

    Verified purchase
    Staff

    Reviewed May 8, 2023

    I’m not losing weight despite doing everything correctly by Noom. I feel the calorie count maybe wrong. I’m getting very frustrated and do not know where I am going wrong. I would like help and direction what I could try doing better.

    Thanks for your vote!
    Noom
    Response from Noom

    We know it can be quite frustrating when you're not seeing the progress you'd like, Peta, especially when you're following the program so diligently. We'd love to help in any way we can and will be reaching out to you very soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Staff

    Reviewed May 8, 2023

    I have looked for a meal plan and can’t even figure out who to ask? Weight Watchers was so much easier to follow…. Super disappointed with this program… The reading is good but I need to know how much I should be eating and the amounts and and example would help.

    Thanks for your vote!
    Noom
    Response from Noom

    We're glad that you're enjoying Noom's curriculum, Janice, and we're sorry to hear that you're disappointed with other aspects of the program. Our team would love to help and will be reaching out to you soon! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Staff

    Reviewed May 7, 2023

    I love Noom! I’m down 10 pounds and feel fantastic! The tips and counting have adjusted my habits without making me feel guilty or having unhealthy thoughts about food. My comment other comment is that the technology needs help. On the circles page you can’t see what you posted unless you scroll to find it or you click on a notification that someone commented or reacted to it (maybe just a glitch on my app?) which makes it difficult to see what and where you have posted. Also when you create a meal, you’re not able to say how many servings you are of it. I hope this helps. :)

    Thanks for your vote!
    Noom
    Response from Noom

    It's wonderful to hear that Noom is helping you develop a better relationship with food, Isabel. Congratulations on your 10-pound weight loss! Go you!

    Thank you for providing your thoughts regarding Noom Circles and creating a meal. Here at Noom, we are working hard to improve and genuinely appreciate this honest feedback! Rest assured that your feedback has been forwarded to our Product and Leadership teams so they can work on improving these aspects of the Noom experience.

    Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed May 7, 2023

    Despite eating within their recommended categories of foods, exercising very regularly and reaching out to the guides. I’ve not lost weight in nearly a month. They say it’s a plateau but I think it has to do with my PCOS diagnosis and how we often need less calories. The app does not let me make changes to this. And the guide just said “keep trying”.

    Thanks for your vote!
    Noom
    Response from Noom

    We know it can be super frustrating when you're not seeing the progress you'd like, McKenzie, especially when you're so diligent in following the program. We'd love to help and our team will be in touch as soon as possible. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Staff

    Reviewed May 7, 2023

    I think it’s great that we have guides who check in on us regular. My favorite part is the education. The Noom lessons are short, easy to read, fun, and informative. I have learned a lot about my food habits. Thanks!

    Thanks for your vote!
    Noom
    Response from Noom

    We're so excited to hear that you're enjoying your daily lessons and learning so much about your food habits, Nichole. We're honored to help you achieve your wellness goals. Keep up the great work!

    Verified purchase
    Punctuality & SpeedRefunds & Payouts

    Reviewed May 6, 2023

    I’ve been using Noom for just over 2 months now. I’ve lost 18 lbs so far and I’ve got a lot more energy than I did before. I love the freedom this program gives you on your food choices and how I don’t feel guilty if I eat something “bad” for me. I love that nothing is “bad”, makes the program a lot easier to stick to! No pills, no shakes, no crazy exercise plan that makes you hate life. I’m losing weight simply by changing the way I see food, making smarter choices, walking more and playing VR regularly.

    I appreciate the fact it looks like a program I won’t have to pay for, forever. Once I’m used to the change in thinking about food, I feel I can cancel the program.

    So why 4 stars? The recipes/meal plans don’t look that great and don’t fit into a single mom's schedule. The exercise plan is very generic. Doesn’t go into specifics and just gives you lots of ideas, without a true guideline.

    Thanks for your vote!
    Noom
    Response from Noom

    Eighteen pounds is a phenomenal achievement, Crystal - way to really lean into the Noom process! We love to hear how the program has changed your relationship with food and you feel it is a sustainable lifestyle. Thank you for letting us help you find your healthy balance!

    We sincerely appreciate your thoughts concerning the meal and exercise plans. We want Noom to be the best program we can make and your feedback is invaluable to that process. You can rest assured that we'll forward your feedback to the appropriate teams for review.

    Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future. Keep on Noomin'!

    Verified purchase
    Customer Service

    Reviewed May 4, 2023

    It is hard to figure out the different colors of food. It seems like I always have to have my phone on and ready to go whenever I try to eat. Would be nice to have a comprehensive list of food showing colors and approximate calorie count so that you can figure out what you want to eat. I like all of the articles but I am still having trouble figuring out how it works after a month and a half. I have lost several pounds but I am beginning to get frustrated.

    Thanks for your vote!
    Noom
    Response from Noom

    Mary, we appreciate you taking the time to share your honest feedback about your experience, as it helps us make Noom the best app it can be! Our team would be happy to follow up with any program concerns you have, and you'll be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedOnline & AppStaff

    Reviewed May 2, 2023

    This is the third time I have subscribed to Noom. I re-joined at the heaviest weight. I’ve been in all the times I was using Noom, but I know that it worked before, so I joined again. While it does seem that the wait is not disappearing quickly, the knowledge, education provided, and a deep understanding of the foods, I have been eating are truly what has made such an impact on my current weight versus where I need to be. The science behind Noom, as well as the understanding of my relationship with Food as well as my environmental cues are truly what has made an impact in my wellness journey.

    I have read plenty of articles criticizing Noom, but from my understanding is that these people writing such horrible reviews I have not remained open to the fact that they need coaching. Everyone just says that the app is “expensive“ versus understanding that this Noom app is a major tool for the person that is on a weight loss journey. It’s my choice to eat whatever food I want drink or don’t drink water, and take the initiative to get in steps or burn extra calories. And that is true, whether you join a gym, a fitness club, invest in a coach or trainer, or simply do it on your own. I tell people that if they want to invest in themselves, they should definitely look at Noom and invest in that program, because there is more to food and fad diet than simply counting calories or points.

    Thanks for your vote!
    Noom
    Response from Noom

    We appreciate you for taking the time to share your Noom experience with us, Kate. Your dedication to your wellness is truly inspiring and we can see your healthier mindset shining through. We're honored to help you achieve your goals and wish you much success! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 2, 2023

    I find the daily articles to be informative as well as enjoyable to read. I don’t have a lot of weight to lose but it seemed impossible. With Noom I’m learning so much and it helps to log my meals to see exactly where I’m going wrong or right. My coach always responds when I have a question and makes me feel I’m supported and not alone on this journey. I have seen the little adjustments I’m making and know they are helpful. 3 pounds down, 6 to go!

    Thanks for your vote!
    Noom
    Response from Noom

    We couldn't be happier for you, Janis! We're excited to hear that you're enjoying Noom's curriculum and that our program is helping you be more mindful of your eating habits. Keep it up because you're doing great!

    Verified purchase

    Reviewed May 2, 2023

    I’m really enjoying using Noom and have already lost some weight and in general have become healthier since starting. I enjoy the lessons everyday and am starting to feel and think differently about food and my relationship with it. It feels much more sustainable than anything I’ve tried in the past. Would definitely recommend to a friend and am looking forward to continuing my journey with Noom.

    Thanks for your vote!
    Noom
    Response from Noom

    We love hearing this awesome feedback, Kelly! We're so happy that Noom is helping you have a better relationship with food and that you're finding success. Keep up the great work building healthier habits!

    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed May 1, 2023

    Noom doesn’t take into account age, post-menopausal hormones. I love your psychology and encouragement! I’m moving more and reminded to use my bank wisely. But the scale is not moving… thinking I need any orange cals early if at all and only have green with a little yellow. It’s not working for me. I swim and spin/bike 4 days a week and walk all days. I’m limiting now to under 1200 cals since your plan is not helping me lose. I’m sugar/gluten/alcohol-free soon adding dairy free. Bummed in Michigan.

    Thanks for your vote!
    Noom
    Response from Noom

    We truly appreciate you sharing this feedback with us, MaryAnne, and we want to assist you however we can! We will reach out to you shortly, but please know you can always email us at reviewsupport@noom.com in the future!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 1, 2023

    Noom is a decent program however I find the lack of personal support or guidance is lacking. The responses I’ve received when expressing the need for additional support or guidance or motivation has been strictly automated form responses. I would like to see more personalized support or at the very least personalized feedback that isn’t automated or from a script. Similarly, I’d like to see more coaching support as an option without having to sign up for a webinar.

    Thanks for your vote!
    Noom
    Response from Noom

    We completely understand how frustrating it can be when you're not getting the support that you need, and we'd love to help. Our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Staff

    Reviewed May 1, 2023

    I thought this was personalized. Sadly it's not. I would like to be able to lose weight. Just going up and down. I am not sure this is truly helping. May need to cancel soon if I don't see some relevant results.

    Thanks for your vote!
    Noom
    Response from Noom

    Thank you for reaching out and letting us know about your experience so far, Roseanne. We completely understand how frustrating it can be when you're not seeing the progress you'd like. We'd love to help and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed April 30, 2023

    I have learned a lot. Feeling better but I have not lost much weight. Feeling a little discouraged. I feel like I take all the right steps but not much success. Not sure if it’s my age or it’s because I don’t have a lot to lose.

    Thanks for your vote!
    Noom
    Response from Noom

    We love to hear that you're learning a lot from our program and feeling better overall, Roxie. Thank you for allowing us to be a part of your wellness journey. Try not to be discouraged, Noom was designed for slower, sustainable weight loss rather than rapid weight loss. As they say, slow and steady wins the race! Remember, you can always email us at reviewsupport@noom.com if you have any questions or need assistance. Keep on Noomin'!

    Verified purchase

    Reviewed April 30, 2023

    I am really loving how easy it is to use this app.!! Bar code scan, food unit options, the articles, the awesome advice, and all of the recipes!! The weigh in graph and goal weight chart is also a great visual reminder of pushing harder and eating better!! The step counter makes me get up and take a good walk at the end of the day to push just another leg!! I am confused why my calorie counter at the top is always below… and I have plateaued…. Should I not be losing when calories are way below the “weight loss range”?? That is the only confusing thing for me. Perhaps as I lose weight, my range of calories consumed should be less???
    In conclusion, I am very proud to say that because of Noom, I am down 13 lbs (and holding boo), I walk way more (because it is a visual reminder to),

    And I know exactly what (and how healthy or unhealthy) I am eating!! And that is a huge bonus!!! Thank you Noom!!

    Thanks for your vote!
    Noom
    Response from Noom

    You're doing an amazing job embracing everything that Noom has to offer, Lara. Congratulations on all your hard work! We're so grateful to be a part of your wellness journey! Regarding your calories, this would be an excellent question for your Noom Guides since they have the proper diet and nutrition training.

    Verified purchase

    Reviewed April 29, 2023

    I’ve tried SO many things and nothing worked. Noom has taught me about BALANCE not restriction. I had a piece of pie two days ago! I’m really excited to finally see the scale move and keep moving. I may be a Noomer for life.

    Thanks for your vote!
    Noom
    Response from Noom

    This is so awesome to read, Nikii, and we're thrilled to know that Noom's approach is working for you! Keep up the great work and motivation!

    Verified purchase
    Customer Service

    Reviewed April 28, 2023

    I think your program is very good. I have a hard time meeting the calorie requirements, and I’m not losing weight. I am more conscious of what I eat, I log every meal or snack, I forget to carry the phone with me whenever I’m walking. The program's good, it’s just not seeming to work for me.

    Thanks for your vote!
    Noom
    Response from Noom

    Fran, we appreciate you taking the time to share your honest feedback with us! Our support team would be happy to help with any program concerns you have, and you'll be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Staff

    Reviewed April 28, 2023

    I love the accountability and the knowledge offered. It is a big part of the process. However, I am having a hard time modifying my diet to include green foods because normal people don’t eat like this. And I don’t live in a vacuum. If I did it might be easier. They offer tips and education about food choices and social pressures; but it is almost impossible. I was afraid that this might happen. However, there is a calorie budget and that helps with moderation. I am consistently within budget but I have gained weight since I started this program. My chiropractor offers **. I am thinking about doing that as a jump start and then maintaining with Noom. It hasn’t worked for me.

    Thanks for your vote!
    Noom
    Response from Noom

    Leah, it is great to hear that you're enjoying Noom's approach! Keep up that dedication, and we know you'll crush those goals! Our support team is always here to help, and you can reach us at reviewsupport@noom.com if you need anything!

    Verified purchase

    Reviewed April 27, 2023

    I am struggling with meeting my calorie intake goal when I only eat low CD. Then I over compensate by eating higher CD meals while still trying to eat regular food but healthier than normal (eliminating the bun or tortilla etc). I’m not seeing a lot of movement which is discouraging.

    Thanks for your vote!
    Noom
    Response from Noom

    Noelle, we are so grateful to have you in our Noomily, and we understand that the weight loss journey can be challenging! Please know that you can always reach us at reviewsupport@noom.com if our support team can help with anything!

    Verified purchase

    Reviewed April 27, 2023

    I am sticking to the plan perfectly, increased my physical activity, meeting the walking goals and yet I’m not losing weight. The articles are extremely repetitive and unhelpful. I haven’t learned anything new and I cannot stand the constant notifications. All in all, I wish I didn’t subscribe to this.

    Thanks for your vote!
    Noom
    Response from Noom

    Jessica, we are so sorry to hear about the disappointing experience you've had! Our team would like to follow up on any program concerns you have. We will be reaching out to you shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Rates

    Reviewed April 27, 2023

    I’m losing weight at a very manageable rate. I love that I can fit any food into a sensible plan. This feels sustainable. In 2 months I’ve lost about 7 lbs. It’s not rocket science. Just good psychology for practicing what we all know works. Eat real food. Not too much. Mostly plants.

    Thanks for your vote!
    Noom
    Response from Noom

    Way to go, Lisa! It sounds like you are making some great progress, and we are so excited to be a part of your success! Keep up the great work! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase

    Reviewed April 27, 2023

    Have been reading everything but I still am not able to make the changes. I really do want to get the stone off but can't change my habits, I know all the info just can't put it into practice. So many things and I am not implementing them

    Thanks for your vote!
    Verified purchase

    Reviewed April 27, 2023

    I truly have been enjoying my experience with Noom. I have really learned so much about behaviors that were counterproductive to my getting healthier and losing weight. I love the articles and the accountability. I also love the recipes and the availability of support only a text away.

    Thanks for your vote!
    Noom
    Response from Noom

    Dedria, it is wonderful to hear that Noom's approach is working for you! Keep up the great work, we know you'll continue to crush it! Remember, you can always reach us at reviewsupport@noom.com.

    Sales & MarketingStaff

    Reviewed April 26, 2023

    Noom is right for you if you log meals and want to ‘do it yourself’. There is no help from coaches unless you pay extra, don’t be fooled by advertising. Only bots communicate with you once a week or so, extremely impersonal.

    Thanks for your vote!
    Noom
    Response from Noom

    Wanda, we are sorry to hear about the disappointing experience you've had! Our support team would like to follow up and help in any way that we can. We will be reaching out to you shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Sales & MarketingPriceOnline & AppStaffEase of UseRates

    Reviewed April 26, 2023

    The app is very glitchy. The food bank and recipes could also use a lot more variety. The app could also be much more user friendly, and for the price, I’d like to see more coaching interaction rather than just Noom bot interaction.

    Thanks for your vote!
    Noom
    Response from Noom

    April, we appreciate you taking the time to share your honest feedback, as it helps us make Noom the best app it can be! Our team would like to follow up and help with the concerns you mentioned, and you'll be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase

    Reviewed April 26, 2023

    The daily lessons are like a life hack coach, health guru and cheerleader all in one in my pocket. I never feel alone and even though I have cravings I’m learning to master them and make food work for me.

    Thanks for your vote!
    Noom
    Response from Noom

    Brooke, we love to hear that you're learning and finding the support you need with Noom! Remember, you can always reach us at reviewsupport@noom.com if our team can help with anything!

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed April 25, 2023

    The service has great reading information and dives into psychology really well, but does not help you meet your needs! When you ask for advice I assumed it was with a person and not a Noom bot! When you are paying for help you should get personalized service!

    Thanks for your vote!
    Noom
    Response from Noom

    Jenny, we are sorry to hear that you're disappointed with the support aspect of Noom, and our team would like to follow up and help however we can. You will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 25, 2023

    I’ve been extremely happy with the support and results. Noom is teaching me the value of foods in caloric intake. I had no idea that caloric density made such a huge difference in weight loss. My support person is fabulous and very quick to respond with helpful advice.

    Thanks for your vote!
    Noom
    Response from Noom

    We’re so happy to hear that you are finding success with Noom while feeling supported, Becky! Keep up the great work and motivation!

    Verified purchase
    Staff

    Reviewed April 25, 2023

    My experience with Noom has been very positive. It has helped me be more mindful of everything not just weight loss. I like reading the articles and interacting with my coaches. I even have gotten used to stepping on the scale in the morning without a feeling of dread! I also appreciate the accountability. It keeps me focused on what I need to learn and do.

    Thanks for your vote!
    Noom
    Response from Noom

    We're thrilled to hear that you're enjoying the many aspects of the Noom program, Maurine! Keep up the amazing work!

    Verified purchase
    Staff

    Reviewed April 24, 2023

    I am enjoying the lessons & tracking of NOOM. However I am disappointed in the lack and of personal help. I did not realize they no longer provided you with a personal coach which would be so valuable. Also I’ve found their food database to contain lots of mistakes. The guides which have replaced coaches seem robotic and don’t always provide accurate information.

    Thanks for your vote!
    Noom
    Response from Noom

    Here at Noom, we are working hard to improve and genuinely appreciate this honest feedback, Jana. Our Support Team would really love to hear from you to learn more about your experience. May you reach out to us at reviewsupport@noom.com so we can assist you further?

    Verified purchase
    Sales & MarketingOnline & AppStaffEase of UseRates

    Reviewed April 24, 2023

    Interesting that you send this request for a review after I sent an upset letter to my “Noom guide”. I really like the medical person I’m working with, but I’m pretty sure she’s not my official Noom guide. I was just commenting to that invisible person last night that I am liking the basic Noom program, but I am very frustrated with the food database and its seeming inaccuracies. I have found so many problems with calories being listed incorrectly and foods being inconsistently labeled, that I feel like it’s more of a game to beat your database system than focus on actually eating properly.

    I have tried “reporting” some of these inaccuracies in the app, but I have no real way of knowing if it got taken care of. I asked if it was possible to have your system of figuring out the color system so I could try to do it myself, but haven’t heard back yet. Anyway, I don’t have time to sit here all day. I like the lessons, and the app is basically easy to use, but that’s about all I’ve really managed to get out of this so far. I have actually lost over 10 lbs already, so clearly, my efforts are paying off. I will just try to hang in there.

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    Noom
    Response from Noom

    We are working hard to improve and genuinely appreciate your feedback, Laurel. Our Support Team would really love to hear from you to learn more about your experience. May you reach out to us at reviewsupport@noom.com so we can assist you further?

    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed April 24, 2023

    Every day, I have to delete the app and reinstall, remember to make sure to turn enable my health to connect so my steps and any exercise are captured. I have escalated this several times to my coach who just tells me to hang in there, she understands how frustrating this might be, and that it’s being worked on. I don’t believe she understands how frustrating this is. I thoroughly enjoyed the articles, and the education that the psychosocial component of this brings me. It seems like an amazing way to lose weight and keep it off. Now, if I could just get a working application, I would be thrilled. My phone is an iPhone, 13 and completely up-to-date. This is not my phone's issue..

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    Noom
    Response from Noom

    We appreciate you bringing this technical issue to our attention, Linda, and I can certainly understand how frustrating this must be! We will reach out to you shortly to assist you further, but please know you are welcome to email us at reviewsupport@noom.com in the future!

    Verified purchase

    Reviewed April 24, 2023

    I am really struggling with weighing myself everyday. The number goes up and down. Very frustrating! I would rather weigh myself once a week, but I weigh myself everyday. I am learning a lot about eating more green foods and it’s pretty easy to follow.

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    Noom
    Response from Noom

    We're happy to hear that you find the program easy to follow and you're learning a lot, Lisa. We understand how frustrating it can be when you feel like you're not making progress but, remember, weight loss isn't linear - there are so many tiny little things that contribute to how much we weigh from day to day. For example, our salt intake, sleep hygiene, hormones, etc. Our program is flexible and we want you to do what feels comfortable, and if weighing weekly works better for you, please feel free to do so! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed April 24, 2023

    It’s going well, although I see that most of my pre-Noom diet consisted of mainly orange foods. Changing that has been challenging, but I think my fog eating and impulse buying of snacks is now under good control. I have gained insight through reading and am now exercising control and discipline, (with occasional treats). I am sure my new habits will continue to get me to a healthy weight and stay there, as long as I continue to get out of my own way.

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    Noom
    Response from Noom

    We love to hear this awesome feedback, Patricia! We're so happy to help you achieve your goals and wish you more success to come. Keep on Noomin'!

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    Customer Service

    Reviewed April 24, 2023

    I have done very well on Noom and have adopted the general philosophies that I have read in the articles. I have read every article since Feb 27th, weighed myself daily and followed the advice of Noom consistently. However, lately I have had an SOS email that suggested that I had not read any articles and a note that suggested that I had just come back. I am not sure what that means.

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    Noom
    Response from Noom

    We're so grateful to be a part of your wellness journey, Clare, and we couldn't be more delighted to hear that you've adopted Noom's philosophies and done very well with the program. Congratulations on all your hard work! We can imagine it's quite frustrating to receive messages indicating that you haven't read any articles when you've been so diligent in reading them. We definitely want to look into this for you and our team will be contacting you soon! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Staff

    Reviewed April 23, 2023

    It’s been helpful to track my food and exercise but I haven’t lost any weight and it’s been 6 weeks. I’m frustrated. When I’ve asked guides questions they just send an article. I’m a therapist so I already know the psychology stuff. I would like more ideas about how to make the program more effective since I’m not seeing any results.

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    Noom
    Response from Noom

    We understand just how frustrating it can be when you're not seeing the results you expect, Tara. Our team will be reaching out to you soon to help in any way we can. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 23, 2023

    I enjoy all the daily readings and they are part of my morning routine. It has really helped me stay on track. The psychology is good and the cognitive behaviour therapy is solid.. Sometimes I respond to questions by typing in and sometimes I write in my journal. It would be great if what I typed in was available to see again. Also, I am not sure I actually have a coach. I am not sure that coaches are still available. Overall though I find this is an easy program to follow and much easier to use than WW. I do not like the jokes, however. I find them way too corny and silly. Has me lose a bit of respect for Noom. Thank you.

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    Noom
    Response from Noom

    Marni, we're so glad to hear that you're enjoying Noom's psychological approach to wellness and we appreciate your thoughts about what you'd like to see improved. Your suggestion to be able to revisit the answers that you have input into the app is a great idea! Rest assured that we'll pass all your feedback along to the appropriate teams for review. Reviewing your account, we see that you have our Noom Guides as your coach. Please feel free to reach out to them as often as you like. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future. It's honest feedback like yours that helps make Noom better — and we're always happy to hear about your experience.

    Verified purchase
    Customer ServiceStaffHonesty & Transparency

    Reviewed April 23, 2023

    So far my husband and I are loving actual app/program BUT we must say they “personal coaching, support” is lacking. Starts out with so called bang and even asks how much coaching or messages etc so you want? We both said A lot. We need that reassurance and accountability etc. My husband listed me as support. I got nada to help him, I hear crickets other than autogenerated notifications or reminders unless I initiate message(s) and usually hear back a day or two after and truth 80% are very generic “scientific” responses ie I do not feel like there is any human presence and again feel like a number to someone taking $. Such high hopes and honestly this program is what I was looking for but just feel that area promised big came up small. But thank you regardless. I’m not quitting.

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    Verified purchase

    Reviewed April 23, 2023

    I’ve been using Noom since February now. So far, the number on the scale didn’t move much, but my perception of the number did change a lot! Noom has positively changed the way I look at weighing myself and my relationship with food is now different too. It really is a reframing of your thinking and it is such an refreshing take on weight loss. To actually create new and healthier habits that you manage to stick with!

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    Noom
    Response from Noom

    This is absolutely wonderful to read, Anne-Marie! We love to hear how Noom has positively changed your relationship with food and that you feel you're creating healthy habits that are sustainable. Thank you for letting us be a part of your wellness journey!

    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & AppEase of Use

    Reviewed April 23, 2023

    So far I’m five lbs down and finding the app easy to use. The chat with the coach is easy to use and quick to get back to you. I have recommended to friends already because I am so happy with the results so far.

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    Noom
    Response from Noom

    We're so happy to hear that you're pleased with the program and you're finding success, Coral! We appreciate you sharing the Noom love with your friends too. Keep up the great work building healthier habits!

    Verified purchase
    Staff

    Reviewed April 22, 2023

    Heading on 6 weeks and I have lost nothing. I am not sure what I am doing wrong. I try to eat my caloric intake. One says it is ok to be below. Another says I should be eating. I am very frustrated. In theory this should work but it is not. Why? I need help and cannot recommend this program as I have seen no success. Any help would be appreciated.

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    Noom
    Response from Noom

    We definitely understand how frustrating it can be when you're not seeing the progress you'd like, Davina. We'd love to help and our team will be in touch as soon as possible to lend a hand. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Staff

    Reviewed April 22, 2023

    Noom is helping me explore my eating styles and have more awareness when I eat. Not only that but also is helping learn to eat for life, so that I can keep the weight off without being restrictive. Not only that but Noom also helped me understand the types of food I can choose to eat to stay fuller longer and still feel good. The guides help me with my specific needs and I’m able to follow whatever diet I want- low food map, fat heavy, etc. and make it work for my lifestyle.

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    Noom
    Response from Noom

    Thanks for the 5-star review, Dicle! You're doing an amazing job embracing everything that Noom has to offer. It's wonderful to hear how Noom is helping you have a better relationship with food which can provide a lifetime of wellness. Keep up the great work building healthier habits!

    Verified purchase

    Reviewed April 22, 2023

    I’m enjoying Noom. I like the lessons. They are very enlightening. I am trying to find banked treat days and I’m not seeing where to access that info. Something’s like that would be nice to see easier. I’m frustrated with myself that the weight isn’t coming off. I guess for some people it takes more time.

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    Noom
    Response from Noom

    We love to hear that you're enjoying your daily lessons, Anita, and we understand it can be frustrating not seeing as much progress as you'd like. We'll be happy to provide more information concerning your wellness journey as well as your Treat Days and will be contacting you soon! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed April 22, 2023

    I am finding my focus is better and I’m able to intervene when tempted to overeat. I’m finding I’m listening to my body signals and find I’m not as hungry as I think..Smaller portions is the key for me. I’m able to indulge when I want without guilt feelings. I’m in for the long haul and happy with my weight reduction. Although it’s not high it’s good for me. I’m 40% of the way to my goal …

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    Noom
    Response from Noom

    It's fantastic to hear that Noom is helping you stay focused and be more mindful of your eating habits, Dawn. Keep up the great work - you've got this!

    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed April 21, 2023

    Love the idea and many of the lessons are truly well done. Unfortunately the app is quite flaky and most of the information is of the lessons were already known to me. There’s not enough clarity between the three different categories of food, red, yellow and green. The app game to guess which food is which category is extremely helpful, but it maxes out after a few games which denies its purpose. The new guides are nice, but only reach out if you reach out to them. There is no daily encouragement nor weekly check in… You truly do this alone, even though you pay a ton of money to Noom basically for an app to login your calories and weight and read a bunch of articles that are readily and freely available on the Internet.

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    Noom
    Response from Noom

    We’re glad that you’re enjoying what Noom has to offer, and your honest feedback here is appreciated! We want Noom to be the best app we can make, and your feedback is invaluable to that process. Our Support Team would love to learn more and will be in touch to help shortly! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future!

    Verified purchase

    Reviewed April 20, 2023

    Had Covid so not been On it as they say. I’m back on it now so hopefully will be able to reap the benefits. Support is intermittent. I thought it would be every couple of days. Hopefully score will increase.

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    Noom
    Response from Noom

    Elizabeth, we are happy to hear that you're feeling better, and we always want you to find the support you need with Noom. Our team would like to follow up and help however we can, and you'll be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Refunds & Payouts

    Reviewed April 20, 2023

    This is my second time on Noom, and I loved the first time. This time there are changes, and one in particular that I dislike. The biggest one for me is the voice recordings that read out the lessons. There are a lot of new voice recordings that sound automated and monotone - very robotic. It makes it hard for me to listen to them. I liked the human sounding voices better. Also, I recommended a friend almost two months ago and still have not received my Amazon gift card.

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    Noom
    Response from Noom

    Alexandra, we appreciate you sharing your honest feedback, as it helps us make Noom the best it can be! Our team would be happy to look into a referral credit for you, and you will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase

    Reviewed April 19, 2023

    From day 1 my Noom experience has been great— different than other weight loss or health programs I have tried. After four weeks I find that I have learned so much about choice and the psychology of food and dieting that I don’t experience the cravings that have plagued me all my life. I have also learned that I can have 1 piece of chocolate without storm eating an entire bag. I’m thrilled! I feel better look better and have lost 11 lbs.

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    Noom
    Response from Noom

    Way to go, Becky! You are making some great progress, and we are so proud to be a part of your journey! Please know that you can always reach us at reviewsupport@noom.com if our team can help with anything!

    Verified purchase
    Sales & MarketingOnline & AppEase of Use

    Reviewed April 19, 2023

    I’m really enjoying the learning experience of Noom. Wish I’d made the jump sooner then trying on my own. It has definitely been beneficial in my goal to be back to pre-Covid weight. The app is easy to use and record what I eat.

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    Noom
    Response from Noom

    Amy, we love to hear that Noom has been a helpful resource for you! Thank you for sharing the Noom love, and keep up the great work! Remember, you can always reach us at reviewsupport@noom.com if you need anything!

    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaffTimeliness

    Reviewed April 19, 2023

    For some reason I only see green calories, there is no total at the top banner, only green. I have requested help, provided the app version and was told it was good, it’s not. Closed, reopen, Uninstalled and reinstalled app and now I’m missing almost everything! I’ve sent another help message. No response yet.

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    Noom
    Response from Noom

    Oh no, Tina! We never want technical issues to interfere with your program! Our support team would like to help and will be in touch right away. Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Staff

    Reviewed April 19, 2023

    I feel better when I eat good food. And I have lost a few pounds. Kinda at a plateau right now and that’s ok. I know that is part of the process. Thanks for all the encouraging words. The therapy has really helped me to think differently about what I put in my mouth. Learning about green, yellow and orange foods and knowing it’s ok to mess up sometimes.

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    Noom
    Response from Noom

    Cathy, it sounds like you are making some great progress, and we know you'll continue to crush those goals! Keep up the great work, you've got this! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase

    Reviewed April 19, 2023

    I like the program. I think logging food is sometimes challenging. It may say one serving but you can’t use that and doesn’t allow you to manually put in the exact amount. By saying serving it’s not clear. That’s the biggest issue I see and affects logging meals accurately. Thanks.

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    Noom
    Response from Noom

    Jackie, it is great to hear that you're enjoying Noom, and we appreciate you sharing your honest feedback with us! Please know that our support team is always here to help, and you can reach us at reviewsupport@noom.com.

    Verified purchase
    Sales & MarketingPriceOnline & App

    Reviewed April 19, 2023

    Overall, I like the program. The app can be a bit frustrating (ex. It will make me repeat courses or it won’t sync properly with other apps). I was also frustrated to learn after the fact that there is a family program. My husband and I started this together but would have definitely chose the cheaper, easier to use together option.

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    Noom
    Response from Noom

    Caiti, thank you for taking the time to share your experience here! Our support team would like to follow up and help with any program concerns you have, and you'll be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Sales & MarketingOnline & AppStaffHonesty & Transparency

    Reviewed April 18, 2023

    The app is constantly going down where I can’t log my meals and that’s one of the main reasons I signed up to help with my calorie count. Then took a few days off because I hurt my back and even though I used my treat days lost my meal logging streak. To be honest probably won't renew my program once my time is up.

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    Noom
    Response from Noom

    Ali, we are sorry to hear that you've been experiencing some app issues, and we never want this to interfere with your wellness journey! Our team would be happy to follow up and look into this. We will be reaching out to you shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Staff

    Reviewed April 18, 2023

    It’s been 3 weeks and I’m just fluctuating the same 5 pounds up and down and up and down. There’s no “keeping it off” happening here. I’m starting to get frustrated with this experience. This isn’t my first time with Noom which is why I wanted to try again. So not have any results compared to the great results I had last time aren’t helping.

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    Noom
    Response from Noom

    We completely understand how frustrating it can be when you're not seeing the progress you'd like, Jamie. We appreciate you giving us another shot and we'd love to help, our team will be reaching out to you soon! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed April 18, 2023

    Recently learned I should have a personal coach and no one has reached out to set up or let me know who my coach is or how to contact them. I do enjoy the lesson each morning that I read to jump-start my day.

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    Noom
    Response from Noom

    It's wonderful to hear that you jump-start your day with Noom's daily lessons, Deanna, and we understand your concerns regarding your coach. Our team will be in contact soon to provide more details. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Sales & MarketingOnline & App

    Reviewed April 18, 2023

    This program has good motivation and reminders but it is not a convenient app for calorie counting. You cannot go back and log for a previous day or edit your logs easily. Some days the app is glitchy or takes too long to find what you need, so I lose momentum and don’t end up logging.

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    Noom
    Response from Noom

    Thank you for providing your valued feedback, Christine. We're glad to hear that you find the Noom program a good motivator and we appreciate your thoughts about what you'd like to see improved with meal logging. The good news is that you can log prior days' meals as well as edit your logged meals and we'll be contacting you soon to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Staff

    Reviewed April 18, 2023

    Great daily lessons which keep you focussed on your weight loss each day, instead of a weekly weigh in. The psychology behind the weight loss and your debilitating thoughts are great to learn and help to change your thinking. Would recommend to anyone to try.

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    Noom
    Response from Noom

    We love to hear that you're enjoying the psychology behind Noom, Christine, and find your daily lessons so helpful in keeping you focused on your goals. Keep up the great work building healthier habits!

    Verified purchase
    Tech

    Reviewed April 17, 2023

    I came back to Noom because I like the psychology and nutrition components. But the food tracker has small type and I can’t always read it without my glasses. I can’t see my calorie count. Custom foods that have long names (e.g. Costa Vida Baja Bowl Sweet Pork.) are too long and you can’t read the individual items in the food tracker. I’ve tried clicking on the small type or long item names to see if I get a pop-up that is readable, but it doesn’t work that way.

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    Noom
    Response from Noom

    We're excited to have you back, Barbara, and we love to hear that you find Noom's psychological approach to wellness so helpful. We sincerely appreciate your feedback concerning the small type and love your idea of having a pop-up feature. We'll definitely forward your feedback and suggestions to the appropriate teams for review. In the meantime, if there is anything we can assist you with, please email us directly at reviewsupport@noom.com.

    Verified purchase
    Customer Service

    Reviewed April 17, 2023

    I’m finding this app erratic in performance. To make any program work I must be accountable and getting “jammed up” with attempts giving responses to program questions. Today it just never populated entire app screen. Thank you for your time. J.E. **

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    Noom
    Response from Noom

    We completely understand how frustrating it is to encounter technical errors, Jennifer. We'd like to learn more about what you're experiencing and help in any way we can. Our team will be contacting you as soon as possible. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed April 17, 2023

    I’ve been on Noom off and on for several years. Overall I eat better as long as I follow Noom. It’s not a straight line. It’s a journey, but Noom keeps me pointed in the right direction, I’m more conscious when I think about my meals and what I eat.

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    Noom
    Response from Noom

    Michelle, your motivation and commitment are inspiring, and we're so happy that you're finding success with Noom! We also love that you're gaining tools to use towards creating a healthier lifestyle! Keep up the great work

    Verified purchase
    Sales & MarketingOnline & AppEase of Use

    Reviewed April 16, 2023

    I am enjoying Noom because it supports my self-awareness and growth with health and diet. I appreciate the shorten lessons, ease of use to document meals, and daily weighing. Looking forward to new insights as I continue with the app.

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    Noom
    Response from Noom

    This is what we love to hear, Melissa! At a time when so many things feel complicated, we want wellness to be simple! Keep up the amazing work!

    Verified purchase
    PriceRates

    Reviewed April 16, 2023

    Since beginning Noom I have meticulously logged around 100 meals never missing one. During that time I have never exceeded the maximum recommended caloric intake and am sometimes even below the minimum. I weigh in every day and have never eaten cookies, cake or pie, and almost no potatoes, rice… or bread except for the occasional bun on a burger. I have read all the lengthy material too… but my weight never really changes more than a few ounces either way. I started at 171 and am still about the same today at 170.6. The only days I have seen any significant drop are if I only eat 1000-1200 of my supposedly “allowed”1500-2200. Some of the reading is interesting, but most seems pointless as I have no cravings for any of the things often discussed. Never exceeding daily calories allowed and never losing any weight tells me this effort may not really be worth my time or money.

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    Noom
    Response from Noom

    We completely understand how frustrating it can be when you're not seeing the progress you'd like, Dave. We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed April 16, 2023

    It takes time and effort to figure Noom out, trial and error. Noom is the healthiest and most sustainable program I have used. I love and the tips and practice. I look forward to reaching my weight goals then continuing with the habits I am forming.

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    Noom
    Response from Noom

    This is what we love to hear, Elizabeth! At a time when so many things feel complicated, we want wellness to be simple! Thank you so much for letting us be a part of this health and wellness journey with you. Congratulations on all of your hard work!

    Verified purchase
    Staff

    Reviewed April 16, 2023

    Noom guides are worthless really. No value whatsoever. App is full of glitches. It seems the reputation Noom earned for customer care and personalized attention has been slashed in favor of bots. Have several times complained about no calorie range just a single number. Gave up. Even all the psych tips are pretty much common knowledge these days. Only thing of value IMHO is the breakdown of foods into green, yellow and orange categories. Really disappointed. Noom should do better.

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    Noom
    Response from Noom

    We are so sorry to hear about the negative experience you have had, Riva. We have requested some additional information to help us find your account. When you have a moment please respond to that request and our support team would love to help!

    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed April 16, 2023

    I’m very happy with Noom. The app is very informative backed by real research not pill sales. I have adjusted my behavior slowly. Have been through a few mini plateaus over the last few weeks and understand that is normal. I do not put emphasis on the number off the scale but more emphasis on the program and instructional adjustments of food selection and understanding behavior from a psychological and physiological viewpoint. The meal logging helps immensely with a healthier approach to food choices and amounts. Thank you.

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    Noom
    Response from Noom

    Robert, this is amazing to read! You are doing such a fantastic job embracing each aspect of the program, and we love that you're gaining tools to use toward creating a healthier lifestyle! We're so proud of you! Keep up the great work!

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed April 16, 2023

    I receive a red dot showing that someone has responded to my post but when I click on the community icon there’s nothing there and I cannot access it because it’s too far down in the posts so it makes it so I can’t communicate with people unless they respond to me right away. I’m not receiving any notifications even though my notifications are on so the community section of this is pretty much useless. I have asked for help. I’ve gotten generic dances. No one‘s helped me and no one‘s fixed it.

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    Noom
    Response from Noom

    We're so sorry to hear that you've been experiencing trouble, Janice. Our priority is to ensure that you have an ideal experience, always, and we are sad to hear that we have fallen short. Our Support Team would love to make this right and has been in touch. Remember- you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Staff

    Reviewed April 15, 2023

    Excellent program! Daily lessons keep me focused, give excellent information and motivation to reach my goals. Coaches are always available to answer questions and help keep me motivated. Recording my weight and all meals/snacks keeps me on track. In short, this program has worked for me where all others have failed.

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    Noom
    Response from Noom

    Thanks for this wonderful feedback, Judy! You're doing a wonderful job embracing everything that Noom has to offer. We're grateful for the opportunity to work with you to help you achieve your wellness goals and wish you much success! Keep on Noomin'!

    Verified purchase

    Reviewed April 15, 2023

    I like the colors of food. I have lost 5 pounds so far. Hopefully I’m on track. I also enjoy the lessons. My husband and I are Nooming together. I have cooked a few of your recipes. I’m sticking to Noom!

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    Noom
    Response from Noom

    Your dedication to your wellness is inspiring, Donna, and 5 pounds is awesome progress! It's wonderful to hear that you and your husband are Nooming together. Keep up the great work building healthier habits!

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed April 15, 2023

    No real weight loss and not really able to get support. They just analyze my food and percentages, but I could do that. The current guides have not been as engaging. I’m really having a lot of buyer’s remorse because I had to pay for something that isn’t working.

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    Noom
    Response from Noom

    We understand how frustrating it can be when you're not receiving the support you expected or seeing the progress you'd like, Meghan. Our team would love to help and will be in touch as soon as possible to lend a hand. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed April 15, 2023

    Logging food is very easy. The database needs to be more robust. I’m comparing it to Myfitness pal. I would also like to see my macros and percentages for each color for each day. I receive an analysis of the week when the week is over. I can’t make adjustments or improve in “real time”.

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    Noom
    Response from Noom

    Beth, we're very happy to hear that you find Noom's food-tracking feature easy to use and we appreciate your thoughts and recommendations regarding the database. We're always working hard to improve and your feedback is invaluable to that process. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

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    Staff

    Reviewed April 14, 2023

    Noom has helped me stay on track to achieve my health goals! I still have a ways to go…but I am steadily progressing and feeling good! I am also gaining new tools and have been successful reclaiming old ones. One of the best things I have received is a better me. Thank you Noom!

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    Noom
    Response from Noom

    We are so happy to hear you are staying on track to your goals, LuAnne! Your motivation and commitment are inspiring, and we're glad that you're finding success with Noom! We also love that you're having fun and gaining tools to use towards creating a healthier lifestyle! Keep up the great work!

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    Refunds & PayoutsStaff

    Reviewed April 14, 2023

    Throughout the entire process, I am not really sure that I understand what the $159.00 is for- there is no personal coaching. I have asked, that part is an add on. To date after 4 weeks I have lost not one pound. My daily calorie intake is always within the ranges set, I log every tidbit of every meal (have not missed a single one). Any question I have asked is answered is very generic terms without real help. Also don’t waste money on the extra $49 for whatever that was for. So I am over $200 in and I don’t know what I am paying for. Certainly not help. I feel like I have been swindled. I will go to the end so at least I feel like I have appropriately depreciated the money I paid but I would not recommend this program. Not suitable for women over 50 in menopause on restricted diets due to food allergies.

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    Noom
    Response from Noom

    Kellianne, we completely realize how frustrating it can be when you're not seeing the progress you'd like or fully understand your subscription. We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

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    Reviewed April 13, 2023

    I have always loved to exercise- running, swimming, cycling, weights, yoga. Unfortunately, I have always loved food too. Before Noom, I would exercise every morning, plan my meals and eat really well… until about 3pm. Every afternoon, I would storm eat, drink wine while making dinner, clean my plate (clean everyone else’s plate too because I didn’t want to waste food), drink more wine and fog eat until bedtime. Basically, undoing all my hard work from the morning and then some! Noom has filled in the knowledge gaps and taught me the psych tricks that I need to fuel my body for exercise, sleep well and turn around my bad habits. I’m 5 weeks in and over halfway to my goal weight. I am learning so much and feel great!!

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    Noom
    Response from Noom

    Wow! This is wonderful to read and we are so proud of all of your hard work, Carolyn! Keep on Noomin'!

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    PriceStaff

    Reviewed April 13, 2023

    I’ve never dieted before. My philosophy has always been “eat what feels good and make sure you move your body”. Well, I had a little bit too much of a good thing since my second child was born. With guidance from Noom, I’ve been able to kick 12 pounds and I can see my goal weight getting closer and closer. I don’t worry that I won’t be able to sustain this because I feel like I’m learning good tricks to eat what my body NEEDS instead of WANTS. I am learning good tricks to keep my elephant quieter, but also learning to let the elephant have a treat now and then! I’m grateful that this was somewhat affordable and realistic.

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    Noom
    Response from Noom

    Congratulations on your amazing progress, Megan! We are rooting for you as you continue to crush your goals!

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    StaffEase of Use

    Reviewed April 13, 2023

    I love Noom. Noom keeps me accountable. It is a very user friendly app. I love the reading material, have learned a lot of things that help make my weight loss journey more successful. To me success is more about staying the course, not just loss on the scale. Noom helps keep me motivated.

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    Noom
    Response from Noom

    We're thrilled to hear that you're enjoying the accountability that Noom provides while staying motivated, Jane! Keep up the great work!

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    Customer ServiceStaff

    Reviewed April 12, 2023

    Noom offers a helpful education about nutrition and the psychology of attitudes and behaviors about eating. Its approach is very positive, encouraging and utilizes humor. It offers practical strategies to help you reach your goals. It has helped me to lose 20-25 lbs so far, and to feel healthier and more energized.

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    Noom
    Response from Noom

    Wow, Jay! It is wonderful to hear that you're finding success with Noom, and we are so excited to be a part of your journey! Keep up the great work, we know you'll continue to crush those goals! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase

    Reviewed April 12, 2023

    I am using Noom to lose weight for knee surgery, but it is actually doing a wonderful job of teaching me the correct foods to eat. The more calorie density to avoid. And the positive motivation to get me where I want to be.

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    Noom
    Response from Noom

    Janis, we are so proud of your dedication to your wellness! Thank you for letting us be a part of your success! Remember, you can always reach us at reviewsupport@noom.com if our team can help with anything!

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    StaffEase of Use

    Reviewed April 10, 2023

    The program provides excellent knowldge and guidance slowly and makes it easy to learn. I have learned so much through Noom and my counselor is compassionate and knowledgeable. I am sure that this program will get me to my goal. I love the support and the fact that no food is bad. That has changed my Life.

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    Noom
    Response from Noom

    We love this awesome feedback, Denise! We're excited to hear that Noom's curriculum and supportive environment are so helpful for your wellness journey. We're proud to help you achieve your goals and wish you much success to come! Happy Noomin'!

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    Customer Service

    Reviewed April 9, 2023

    Everything is going great! Just stressed with work some days and glad Noom follows up! My experience with noom is actually changing my perspective on weight loss and makes me feel that it is obtainable. Just have to work at it and not be too hard on myself. Thank you!

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    Noom
    Response from Noom

    It's wonderful that you're giving yourself some grace, Nelly. We understand that not every day will be perfect but your dedication to your wellness is evident and we have every confidence that you'll achieve your goals. Keep up the great work building healthier habits and remember, if you need anything, you can email us directly at reviewsupport@noom.com.

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    Staff

    Reviewed April 9, 2023

    Noom came up at the perfect time in my life (I found it while scrolling Instagram lol). After serious illness and menopause, I gained 50 pounds. Having experienced Overeaters Anonymous for almost a decade (roughly a decade ago…OA still influences me for the better) I’m very comfortable with logging my food and the practice of learning through reading the daily lessons.

    I appreciate the healthy structure and human feedback/availability when I need input. I continue to learn so much from the lessons. Some things Noom offers in these lessons I am already aware of and other things are more granular and new. The subjects are all utterly pertinent to understanding weight loss, and overall health. So far, after logging over some 160 meals and losing 25 pounds, I’m still very much appreciating this program/app.

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    Noom
    Response from Noom

    We can see you've had quite the journey, Joanne, and have overcome some incredible difficulties on the way to your goals. You're an incredibly strong person and we're so grateful that you are part of the Noomily. Excellent meal logging and weight loss achievement! Keep up the great work!

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    Customer ServicePriceStaffRates

    Reviewed April 9, 2023

    I think your idea is good, but I thought that would be much more personal coaching. And a real interaction with somebody. All it seems to be the load of bots standard replies. I really hate the bots. I don’t need a bot to tell me I’m doing well every day. It’s just nonsense. I also don’t like the fact I can’t adjust my calorie intake below a certain number. I am 67 years old and I really don’t need as many calories as you think I do, so I’m having to do it myself which is very cumbersome. I also don’t think it’s a very good idea to just make a guess when I’m going to reach my goal weight is a bit depressing. It would be better if you’ve been really well worked out by human being rather than just a AI whatever you use so not very impressed by Noom. You could triple your price if it was really good, but there we are everything’s for the mass-market.

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    Punctuality & SpeedStaff

    Reviewed April 8, 2023

    Noom has helped me learn to make better choices without feeling like I’m deprived, or starving all the time. I have been losing weight at a slow, but steady pace but feel like it’s actually sustainable. I am feeling better overall, and enjoying my articles!

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    Noom
    Response from Noom

    We love to hear this awesome feedback, Emily, and it's great to know that Noom is helping you have a better relationship with food. Slow and steady wins the race, as they say. Keep up the great work - you've got this!

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    Staff

    Reviewed April 8, 2023

    Noom has been a great experience! Easy to follow! I love the organization on inputting your food, the articles have been wonderful and helpful! Overall an A+! This is the best weight loss experience I’ve ever had! I highly recommend it!

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    Noom
    Response from Noom

    Thank you for the 5-star review, Karen! We love knowing that you're enjoying your daily lessons and the program is easy to follow. Keep on Noomin'!

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    Staff

    Reviewed April 8, 2023

    I have had amazing results and still pretty much eating what I usually do. It’s the fog eating that used to get me. I have tried quite a few weight loss diets and plans. So I think this is the healthiest and best one I have found not to mention you don’t have to buy food from them.

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    Noom
    Response from Noom

    We're honored to help you achieve your wellness goals, Reba, and we couldn't be more excited to hear that you're finding success! Keep up the great work building healthier habits!

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    Sales & MarketingPriceOnline & AppStaffRates

    Reviewed April 6, 2023

    I was under the impression that there would be a more significant or any really, coaching aspect. The app keeps talking about the coaches and I just got a “rate your coach”. I have no idea who my coach is…So that’s a big miss. Overall, it’s just WAY too expensive for what I’ve been given and everything now seems like an add on. “Yes, you can have a coach, but it’s an add on”. Even when I signed up, it felt like they wanted me to keep spending more. It becomes hard to understand what you’re actually getting. Won’t renew.

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    Noom
    Response from Noom

    We're so sorry that you have not received as much support as you expected, Madelyn, and we appreciate you sharing your thoughts here. This is definitely not our goal, as our mission is to always support and encourage our Noomers. We'll be reaching out soon to learn more about your experience and help in any way we can. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Customer ServicePriceRefunds & PayoutsRatesTimeliness

    Reviewed April 5, 2023

    I was not supposed to be charged till the trial period ended and then they charged me full price instead of buy 3 months receive 3 months. Then would not refund my card the same day. Spoke with supervisor and he tried to say that was on me when he was reading the same email I have saying the same thing.

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    Verified purchase

    Reviewed April 5, 2023

    Experience so far is minimal contact from Noom Coaches. Feedback has been only on food/diet. Don’t think I’d recommend Noom. Was expecting much more emotional/psych support. Like first time on Noom in 2020/21. Love the psych tricks. I believe the skills and strategies are what made Noom stand out from other weight-loss programs and the info is there but not the extra support from a coach or team group.

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    Noom
    Response from Noom

    Christine, we always want you to find the support you need with Noom! Our team would like to follow up and help however we can. You will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Staff

    Reviewed April 5, 2023

    Noom emphasizes a psychological approach to weight loss and building a healthy lifestyle, rather than dieting in a way that isn’t realistic long term. Noom has worked incredibly well for me, understanding that life happens and with two little kids perfection isn’t the goal. I’ve lost 15 pounds in 5 weeks and feel great! I’m now on vacation in Italy for a week and I’ve found myself able to make choices that work for me while still enjoying pizza, lasagna, tiramisu, buffalo mozzarella and of course an afternoon aperol spritz.

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    Noom
    Response from Noom

    Way to go, Loren! We are so honored to be a part of your success! Thank you for sharing the Noom love! Remember, you can always reach us at reviewsupport@noom.com.

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    Sales & MarketingOnline & AppStaffRates

    Reviewed April 4, 2023

    I really enjoy NOOM. I like that takes the guess work out of how much I’m eating. The motivation/education articles are a great help. Keep it up. Maybe you add a maintaining after reaching goal part of the app at a reduced rate for loyal clients.

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    Noom
    Response from Noom

    We're so glad to hear that you're enjoying your daily lessons, Cornelius, and we appreciate your thoughtful suggestion regarding pricing for our loyal Noomers! Thanks for letting us be a part of your wellness journey.

    Verified purchase
    PriceRefunds & Payouts

    Reviewed April 3, 2023

    I changed my mind about Noom two days after signing up. I cancelled. Website says "We'll issue a refund for your initial subscription or add-on charges provided that you reach out to Support within 14 days of the charge date." I did. Noom refused to refund my money. I complained to the bank. Noom still would not agree to refund. I have no idea how well the program works, but don't rely on a refund if you change your mind about using the program.

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    Noom
    Response from Noom

    We understand your concerns, Jimmy, and we appreciate you sharing your thoughts here. Our team would like to look into this further for you and will be contacting you soon. Remember, if you need anything in the future, you can email us directly at reviewsupport@noom.com.

    Verified purchase
    StaffEase of Use

    Reviewed April 3, 2023

    Noom is the best program I’ve tried. It is outstanding. Sadly, it seems that it cannot budge my weight (down 1.6 in 7 weeks). But I’ll keep at it - it’s far better than anything else; great coaching, solid advice, encouraging, very personalized - at least I know I’m doing something that might work for me. I do hope so. Easy to use App. Friends and family have had steady weight loss.

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    Noom
    Response from Noom

    You're doing a wonderful job embracing everything that Noom has to offer and your dedication is inspiring, Laura. While we understand how frustrating it can be not to see the progress you'd like on the scale, the fact that you're feeling good is a big win! We'd love to help in any way we can and will be contacting you soon. Keep up the motivation!

    Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Sales & MarketingOnline & App

    Reviewed April 2, 2023

    I have had a very busy week with family obligations. I have had no time to log anything or barely open the app. I am having a hard time continuing with Noom. I am not sure it is the right fit for me, it just isn’t working out for me to do this every day.

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    Noom
    Response from Noom

    Jeanne, we understand if it may not be the right time for you to continue with Noom! Our team would be happy to follow up and help however we can. You'll be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed April 2, 2023

    I am pretty satisfied with the app, but I find that it takes a while to get a response from the Noom guides. That can be frustrating for me. I would like to feel like the experience is a little more personalized.

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    Noom
    Response from Noom

    We're so glad you're enjoying our program, Kathy, and we appreciate your feedback regarding what you'd like to see improved regarding your Noom Guides. Remember, you can always reach us at reviewsupport@noom.com if you need anything.

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    Customer ServicePricePunctuality & Speed

    Reviewed April 2, 2023

    Noom promised I would get to my goal right by this month and it hasn’t happened…Not even close. But they are charging me twice as much as Weight Watchers did. Why did I ever switch? I have reached out over their message system and no one replies …For a long time. The treat system is confusing. When I want to schedule a treat without Noom's prompt, I can’t find it.

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    Noom
    Response from Noom

    We're sorry to hear that you're disappointed with Noom, Gail, and we understand how frustrating it can be when you're not seeing the progress you'd like. Our team would love to help with this along with your treat days and will be in contact soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Staff

    Reviewed April 1, 2023

    I am satisfied with Noom. I don’t have any issues. I have found the lessons helpful and beneficial. Additionally, logging food, water and exercise is super easy to do. The database of foods contains a lot of common foods however is also very easy to add any foods that it’s does not contain.

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    Noom
    Response from Noom

    Thanks for the great review, Kate! We're so happy to hear how much you've been enjoying your experience. We're honored to be a part of your wellness journey and wish you much success. Keep on Noomin'!

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    Staff

    Reviewed April 1, 2023

    I am enjoying the daily information and reading about the ways losing weight has been sabotaged by myself previously. I am motivated to achieve my step goal though some days I am off target. Logging food is helpful. It makes me want to challenge myself to find how May green foods I can eat in a day.

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    Noom
    Response from Noom

    It's great to hear that you're enjoying Noom's curriculum, Oonagh! Keep up the motivation - you've got this!

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    Staff

    Reviewed March 31, 2023

    Overall, I am happy and daily utilize my Noom Application. It has been extremely helpful in my accountability. The approach to understand the psychology and why is key to my success. In a couple of short months, I have learned more about myself and the reasoning behind my choices. I’m making progress!

    Thanks for your vote!
    Noom
    Response from Noom

    Di, we love to hear that Noom's approach is working for you! Please know that you can always reach us at reviewsupport@noom.com if our support team can help with anything! Happy Noomin'!

    Verified purchase
    Tech

    Reviewed March 31, 2023

    I just came back from a four day trip, after starting NOOM about a month ago; it was so hard to track food, couldn’t weight myself, and had no time for daily lesson, but what I realized was that Noom has actually changed my relationship to food…it wasn’t about tracking anymore. I knew more clearly what would be better choices and what it would mean to make those choices. Lasting change comes from a shift in relationship to food, and NOOM is doing that for me.

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    Noom
    Response from Noom

    We are so proud of your dedication, Traci! Thank you for allowing Noom to be a part of your story, and keep up the great work! You've got this! Remember, you can always reach us at reviewsupport@noom.com.

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    Staff

    Reviewed March 31, 2023

    Since committing to losing weight with Noom, I have lost 5 lbs of the 20 lbs I have been trying to get off for years. I have learned a lot about the choices I make and how planning can help me have healthy choices available.

    Thanks for your vote!
    Noom
    Response from Noom

    Wow, Linda! You are off to a great start, and we know you'll continue to crush it! Keep up the awesome work! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase

    Reviewed March 31, 2023

    Noom is wonderful and for me, more effective than Weight Watchers. Using your psychological reasons to change your behavior is key to long term health. I would recommend this program to anyone who is serious about losing weight and gaining efficacy.

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    Noom
    Response from Noom

    Kelly, it is great to hear that you've found success with Noom, and we are so grateful to have you in our Noomily! Please know that you can always reach us at reviewsupport@noom.com if our team can help with anything!

    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed March 31, 2023

    I have no issues with the app but overall this isn’t helping me. It’s a waste of time and money. I haven’t learned anything new. The information does not help me. The app itself works fine. It’s the program that isn’t helpful.

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    Noom
    Response from Noom

    Melinda, we are so sorry to hear about the negative experience you've had! Our team would like to follow up and help however we can. You will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com if our team can help with anything!

    Verified purchase
    Staff

    Reviewed March 31, 2023

    Noom has been a great experience. It has given me so much information on my experience with food and the guidance I have received has been causing so many positive changes with my battle with weight and food! The lesson are motivation and I look forward to listening to them every day!

    Thanks for your vote!
    Noom
    Response from Noom

    Steven, we love to hear that you're benefitting from Noom's approach! Keep up the great work, we know you'll crush those goals! Remember, you can always reach us at reviewsupport@noom.com.

    Customer ServiceContract & TermsPriceOnline & AppStaff

    Reviewed March 30, 2023

    Noom sucks. They told me that I would have 6 months to lose weight on their app. So I paid $250 bucks and 30 days in, they tried to charge me another $200. It's a ripoff. So keep in mind, it will cost you $200 a month for Noom. That's $2400 a year. More expensive than most gym memberships. But they don't tell you that up front. I tried to call customer service and they didn't help at all. Total ripoff. Don't Noom!

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    Noom
    Response from Noom

    Tom, we certainly understand your concerns regarding this billing and we appreciate you bringing it to our attention. Something seems amiss and our team will look into this right away and be in contact with you soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed March 30, 2023

    I have not lost as I anticipated. However, recent surgery has sidelined my attempts. I should be back in full swing within a week and am hoping that I will start to lose again. Overall, a good program. Thank you.

    Thanks for your vote!
    Noom
    Response from Noom

    We're happy to hear that you enjoy our program, Lisa, and we certainly understand it can be frustrating not to see as much progress as you'd like. Recuperating from surgery can definitely be an added factor but we have every confidence that you'll get back into your groove! We wish you a speedy recovery and much success! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Maintenance

    Reviewed March 30, 2023

    This is my second time with Noom. The first time was awesome but this time I am struggling. I don’t have the same determination and I struggle. The weight is just not coming off and it is very frustrating. I took a break for a few days and I am hoping this will get me refocused and on track.

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    Noom
    Response from Noom

    We're sorry to hear that you're struggling, Barb, and we completely understand how frustrating it can be when you're not seeing the progress you'd like. We'd love to help and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Staff

    Reviewed March 29, 2023

    2 years ago I joined Noom and was successful at losing 40 lbs. The new calorie budget needs to be adjusted to a total of 1200/1500 calories with the color progress bars adjusted accordingly. The new system is too broad for my needs. Help?

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    Noom
    Response from Noom

    We understand you have some concerns regarding your updated calorie budget, Michele, and we appreciate you sharing your thoughts. We are here to answer any questions that you have so please send us an email at reviewsupport@noom.com and we'll get our team on it ASAP!

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    Punctuality & SpeedMaintenanceStaff

    Reviewed March 29, 2023

    Noom has really helped me to better understand my calorie intake. It is more than just the number, having the calories broken down by nutritional value makes a world of difference in my intake. I have lost 10 pounds in just 5 weeks and I can’t wait to keep going!

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    Noom
    Response from Noom

    Congratulations on your amazing success, Lezah! We are so proud of you and can't wait to see where the rest of your Noom journey takes you!

    Verified purchase

    Reviewed March 29, 2023

    I had been watching the commercial for a very long time and I thought I probably already knew it all. Not only had I been a RN for almost 30 years but I had been dieting since I was 12 years old. I started Noom about a month ago and I am blown away! I have unprocessed my diet, removed most sugar and salt from my diet. I have reversed a 36 year diet soda habit and caffeine addiction and I only drink water now. In the process I have lost 20 lbs. I can’t recommend Noom enough! I have a very long way to go but I have even almost completely quit smoking in the last two weeks using the tricks I have learned from Noom. I’m calmer, healthier and happier. I can’t thank Noom and the coaches enough!

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    Noom
    Response from Noom

    Wow! This is amazing to read, Christina, and we are so happy to hear that the Noom program is working for you! We are rooting for you as you continue your wellness journey. Keep up the fantastic work!

    Verified purchase
    Customer ServiceStaffTransparencyTimeliness

    Reviewed March 28, 2023

    Memes are great. Some recipes are very good. Courses could be condensed. Took weeks to understand the basics. Software seems like it has not been updated for years and only on a phone. Difficult to chart. Difficult to plan. Information inconsistent made my own spreadsheet to plan meals can’t easily find info on recipes other than green and cals. Can’t modify or make notes. Can’t enlarge for iPad and can’t use at all on Mac. You should hire me to redesign.

    Thanks for your vote!
    Noom
    Response from Noom

    We are working hard to improve and genuinely appreciate this honest feedback, Kauren. Our Support Team would really love to hear from you to learn more about your experience. May you reach out to us at reviewsupport@noom.com so we can assist you further?

    Verified purchase
    Staff

    Reviewed March 26, 2023

    I am sceptical about apps claiming to help with weight loss - but I withheld my prejudices and give it a go…and it’s been a life changer for me as it is simply not a weight loss so it’s much more but you do lose weight. There are dodgy apps out more than you care to imagine - but this is not one of them!

    Thanks for your vote!
    Noom
    Response from Noom

    Thanks so much for the 5-star review, Colin! We're grateful to be a part of your wellness journey and so happy to hear that our program has been life-changing for you. Keep on Noomin'!

    Verified purchase
    StaffRates

    Reviewed March 26, 2023

    I’ve learned a lot from news articles regarding Food was in Food, the right types of food. The psychology behind the nutrient has been extremely helpful. However, when I first started with Noom, I had a coach, and that is why I only gave a four-star rating to the application because that coach could’ve helped me figure out something that took me almost a month to figure out I got at a plateau and stayed there too long because I wasn’t sure as to what was going on and why I couldn’t get the weight down bring back the coach I’ll put five stars.

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    Noom
    Response from Noom

    Melissa, we love to hear that you're learning some healthy habits with Noom! Our team would like to follow up with any coaching concerns you have, and you'll be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase

    Reviewed March 26, 2023

    I have diligently logged my food intake and exercised on a regular basis however I have lost maybe 2 pounds over the past 4-5 weeks. I am disappointed that I spent a lot of money for a 4 month program and have not achieved much of anything.

    Thanks for your vote!
    Noom
    Response from Noom

    Dana, we understand that the weight loss journey can be frustrating! Our support team would like to follow up and help however we can. You'll be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase

    Reviewed March 26, 2023

    My Noom experience has been very positive. Just logging my food and learning about “storm eating” had made a difference in my relationship with food.

    My only concern is that I can no longer access the course materials. I can’t log meals until the reminder pops up!

    Thanks for your vote!
    Noom
    Response from Noom

    Carol, we love to hear that you're benefitting from Noom's approach! It sounds like you're experiencing some technical issues, and our team would be happy to look into this right away for you! We will be reaching out to you shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedOnline & AppMaintenanceStaffTransparency

    Reviewed March 26, 2023

    All in all, I’ve found Noom to be a positive experience. The calorie logging mechanism, daily weigh in and daily lessons are a good way of making you aware of your eating patterns and how to adapt them to make healthier choices. However, I get frustrated with the efficiency of the food logging system. More often than not, it doesn’t recognise the brands of foods or pre-prepared meals that I am inputting. For example, All Plants which is a well-known, healthy vegan meal delivery service in the UK, is never recognised. This makes it very time consuming to enter all of the information, and then when I come to enter the same meal from the same brand a few days later it often still doesn’t recognise it and so I have to input the information all over again. If you’re entering a branded packaged meal it doesn’t break that down into a green or yellow food group either, making the breakdown of green, yellow or Orange foods in the weekly report inaccurate and useless.

    Also the measurement ticker tap options are lacking, so for example I might know my portion size in terms of serving spoon/ ladle or big bowl or plate but it only offers me calories and grams. But I don’t have time to weigh out all of my food. Why are the portion guide sizes (such as three fists for a big bowl, half a thumb for a tsp etc.) not available to choose on the ticker tape across all foods. Also for three days this month I wasn’t able to use my app because of an update issue. This was eventually explained to me, and now whenever the app glitches again I know what to do. But it’s frustrating. This could be an incredible product but there are frustrating inefficiencies within the app and how it works that need to be resolved. For such a costly app, I have low tolerance for less than perfect functioning.

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    Noom
    Response from Noom

    Sarah, it's great to hear that you've had a positive experience with Noom! Our team would like to follow up with any food logging concerns you have, and we will be reaching out to you shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Staff

    Reviewed March 25, 2023

    Great program as well as excellent coaching from Noom coaches. This program is specifically based on each individual instead of an overall point goal or time limit to eat. Teaches more of the philosophy behind eating habits and how to recognize and understand what you eat.

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    Noom
    Response from Noom

    Sue, we love to hear that you're finding the support you need with Noom! Thank you for letting us be a part of your success, and keep up the great work! Remember, you can always reach us at reviewsupport@noom.com if our team can help with anything.

    Verified purchase

    Reviewed March 25, 2023

    Meal charting: I have found many items listed are for the same item plus not correct calories. Can’t tell what was added by others and what was added by company. Weight loss: been strict with calories and not making any headway weight loss.

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    Noom
    Response from Noom

    Kate, thank you for sharing this honest feedback about your experience. Our support team would like to follow up with any program concerns you have, and you'll be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Staff

    Reviewed March 25, 2023

    I’m on my fifth week of this journey, and I have lost and maintained the loss of an average of a pound a week. More importantly, I understand my relationship with food and how to think about food in a different way. I’m still learning how to apply All the lessons I’m learning, but this process is having a positive affect on so many other parts of my life I am really grateful. The readings seem perfectly timed, the perspective and strategies don’t feel confining or restrictive. So far all the feedback and messaging is so positive and yet effective. I’m really impressed. I’m excited to have this resource to help me regain my life!

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    Noom
    Response from Noom

    Way to go, Kirsten! You are making some great progress, and we are so excited to be a part of your story! Keep up the great work, you've got this!

    Verified purchase
    Staff

    Reviewed March 25, 2023

    I’m not losing weight but am thinking more green, less orange. Still haven’t increased exercise. I am surprised at where many of my choices fit on the color chart…am learning. The lesson plans are helping. Haven’t time to write more!! Another time.

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    Noom
    Response from Noom

    Sandra, we are so proud of your dedication, and we know you'll crush those goals! Keep up the great work, you've got this! Remember, you can always reach us at reviewsupport@noom.com if our team can help with anything!

    Verified purchase

    Reviewed March 24, 2023

    Overall the program is hopeful for me. I am 83 yr old with a bad back. Exercise is limited for me which makes weight lose even more difficult. I really don’t enjoy cooking after 60 yr of preparing meals. I cook simply. I do have a problem balancing green, yellow, and orange foods. I am working trying to find a better balance. My only negative with the program is it seems to be focused on younger people rather than more personalized. I am committed. I try to find and use the parts that I feel I can do and will work for me.

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    Noom
    Response from Noom

    We’re glad you have enjoyed what Noom has to offer, Marion and your honesty is appreciated. We want Noom to be the best app we can make, and your feedback is invaluable to that process. Our Support Team would love to learn more and will be in touch shortly! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future!

    Verified purchase

    Reviewed March 24, 2023

    On Day 1 Noom changed the way I view foods. The three buckets are simple and easy to remember. Low density salad greens are my new best friends for starting a meal. Balanced nutrition will come naturally if I eat a lot of different foods. I feel guilty a lot because of my bad eating habits (alcohol).

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    Noom
    Response from Noom

    Never feel guilty, Steve! Remember that our approach is that no food should be off-limits. Please know that you are doing such a fantastic job embracing each aspect of the program, and we're so proud of you! Keep up the awesome work!

    Verified purchase
    Staff

    Reviewed March 24, 2023

    I am giving Noom a go… 2nd time. This experience has been different and I am seeing results. I love the help that Noom has provided in terms of helping me better understand all the factors that impact the success of this approach to weight management. I feel so good about it thus far!

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    Noom
    Response from Noom

    Thank you so much for giving us another shot, Marcia - we're so proud to have you as a part of the Noomily! We love to hear that you're already learning so much about food and weight loss, and we hope your experience is excellent. If you ever need us, we are always here to help!

    Sales & MarketingPriceStaff

    Reviewed March 23, 2023

    I tried a free trial for a week and didn't want to continue. I was charged for something I didn't want and cannot access. Stuck in an endless cycle of robot help. Beware of Noom, this company is not a good organization. I cannot crack their code of misdirection and misinformation. Do not use this program. Beware!

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    Noom
    Response from Noom

    Oh no, Joel! We never want our Noomers to pay for a subscription they didn't mean to purchase or tried to cancel! Our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed March 23, 2023

    Pros: After six weeks, my blood sugar readings are normal and my blood pressure is merely elevated vs hypertension stage 2. I am strong and I walk my two miles faster. I have learned a lot about my relationship with food, and am at the point where I confront my agency without guilt. Cons: My weight is essentially the same. The battle used to be on all fronts with binging episodes. Now it is limited to the post dinner stretch of five hours.

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    Noom
    Response from Noom

    We’re glad you’re seeing progress, Jeanne, and your honest feedback is appreciated! We want Noom to be the best app we can make, and your feedback is invaluable to that process.

    We love to hear that you're enjoying the program and have developed a new outlook on your eating habits, but we understand how frustrating it can be when you're not seeing the progress you'd like. Keep in mind that slow and steady wins the race! You got this!

    Remember, you can always reach us at reviewsupport@noom.com if you need anything!

    Verified purchase
    PriceStaffValue

    Reviewed March 22, 2023

    While I have not lost significant weight yet, I love the insights I am getting each day which is helping me understand where my disordered thinking about food has caused a weight problem. This is a great program. Anyone who is serious about losing weight and keeping it off needs to try this. It is worth the money.

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    Noom
    Response from Noom

    Barbara, it is wonderful to hear that you're enjoying Noom, and we are so grateful to be a part of your journey! Please know that you can always reach us at reviewsupport@noom.com if our team can help with anything! Happy Noomin'!

    Verified purchase
    Punctuality & Speed

    Reviewed March 22, 2023

    I lost the first 15lbs fairly quickly, but have been stuck on the next 5. Though my clothes fit better and I feel better now.. I have to work to get my steps in and find different foods. I’m not sure I always need snacks between meals. But I have goals and I am working towards them.

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    Noom
    Response from Noom

    Way to go, Daniel! We are so proud to be a part of your success, and we know you'll continue to crush those goals! Keep up the great work! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Staff

    Reviewed March 21, 2023

    I love this program so far but am trying to better understand the coaching and problem solving aspect. If that’s yet another paid add on, I’ll be annoyed. I hope it’s not just a meal and exercise tracker that doesn’t calibrate its advice based on pitfalls we users have. I can get that anywhere.

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    Noom
    Response from Noom

    We're so happy to hear that you're enjoying our program, Michelle! We're grateful for the opportunity to help you achieve your wellness goals. We understand you have questions about coaching and we'll be reaching out to you soon to provide more details. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future. Happy Noomin'!

    Verified purchase
    Honesty & Transparency

    Reviewed March 21, 2023

    I have been logging everything, staying within calorie ranges, exercising, drinking water, sleeping, doing all the lessons for weeks and I weigh what I weighed when I started. Weighing myself daily puts me in a bad space when I’m really trying. Many of the lessons don’t work for me - I don’t eat what others are eating because I have celiac disease and my choices are limited in dining out situations. I’m retired, I don’t buy food that shouldn’t be in the house. I know I’m eating too much in the orange group but I’m having a hard time finding yellow foods I like and can eat. And seeing the progress of others when I’m not losing is even more discouraging. I’m weighing and measuring my food and honestly recording what I eat.

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    Noom
    Response from Noom

    Martha, we understand it can be frustrating and demotivating when you're not seeing the progress you'd like, especially when you're so dedicated! Reviewing your account, we noticed that you're no longer using our program, but please know that we appreciate you giving us a try and wish you much success in the future! Rest assured that your feedback will be forwarded to our Product and Leadership teams for review. We want Noom to be the best program for all our Noomers and your feedback is invaluable to that process!

    Verified purchase
    StaffRates

    Reviewed March 21, 2023

    Noom has been good. The courses are interesting and are probably the only reason I’m sticking with this program. The food tracking is ok, similar to others I’ve used. The biggest disappointment is the “coaching”. The courses talk about working with your coaches and all the personal support they offer, but I’m my experience, the “coaching was a few messages in my first week, then nothing other than a generic message congratulating me on consistently logging my food.

    When I reached out for some help with more yellow food ideas, my “coach” referred me back to the original 1-pager that was part of the course. (Zero new information or ideas.) I reached out a second time seeking accountability with my evening snacking and was told my coach couldn’t consistently check on my progress but could only offer occasional check-ins. And again, the message was basic and provided zero new information. So, overall the program has great content, the tracker is good and the “coaching” is non-existent.

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    Noom
    Response from Noom

    We're glad to hear that you're enjoying your daily Noom lessons, Corinna, and we genuinely appreciate you taking the time to provide your thoughts concerning your coaching experience. We will definitely pass along your feedback to the appropriate teams for review. In the meantime, feel free to reach out to us directly at reviewsupport@noom.com if you need anything in the future.

    Refunds & PayoutsStaff

    Reviewed March 20, 2023

    This is basically do-it-yourself food logging and reading ‘lessons’. Don’t expect help from coaches. All the coach comments are canned and obviously bots. If you have the misfortune of talking to a human coach, you can tell they are overworked and generally unhelpful. I asked for encouragement from a coach and just got criticized for not food logging well enough. I’m sure I could pay someone less to give me grief about my eating. I’ll finish the time I paid for and then never participate in this again. Maybe find an app with better coaching and more encouragement.

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    Noom
    Response from Noom

    We're so sorry that you have not received as much support as you expected, Wanda, and we appreciate you sharing your thoughts here. This is definitely not our goal, as our mission is to always support our Noomers. We really want to learn more about your experience and will be contacting you soon! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    StaffEase of Use

    Reviewed March 20, 2023

    I signed up for Noom 2 months ago, also purchasing a weekly 20-minute Noom counseling service specific to the goals of the program. The program is engaging and grounded in evidence-based science. Noom is so easy to use, supporting changing one’s relationship with food for the better. I am losing weight, feel so much healthier, and am adopting behaviors that will last me a lifetime, no matter where I am and what food is in front of me. The counseling service (thanks Nicole!) has been profoundly helpful on good days and if I have had a less healthy day of food choices it helps me course correct with supportive positive feedback. To me, “Nooming” is a process for a lifetime and Noom is giving me the tools to ultimately fly solo, healthy, and weighing less than when I entered the program.

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    Noom
    Response from Noom

    Wow! That was wonderful to read, Peg! We're so happy to see you achieve your goals and that you feel you're learning skills that are sustainable. We're honored to be a part of your wellness journey and couldn't be more proud of your accomplishments. Keep on Noomin'!

    Verified purchase
    Customer ServiceStaff

    Reviewed March 20, 2023

    This program is structured very well and provides tools that really help me stay balanced and in a level mood. The tools and articles really help me stop the downward spiral that has plagued me for years. The goal specialist seems robotic and uses automatic questions and responses. But otherwise I’m satisfied with my purchase.

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    Noom
    Response from Noom

    Thanks for letting us help you find your healthy balance, Lorrie! We're so glad that you're enjoying our program and we really appreciate your feedback regarding what you'd like to see improved. Keep up the great work building healthier habits!

    Verified purchase
    Punctuality & Speed

    Reviewed March 20, 2023

    I have been on a roller coaster when it comes to losing weight and fad diets. Always wanting a quick fix. This has never worked. The slow and steady (whole mind and body) approach has worked for me. I’m more cognizant of my choices, I actually look forward to weighing myself in the morning, and move more. I especially love the daily lessons. I haven’t finished them all yet but hope they continue on for the life of the program. Very happy with the plan!

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    Noom
    Response from Noom

    This is SO awesome, Cara! You have a phenomenal attitude - slow and steady wins the race, as they say! We are so grateful to be a part of your journey and wish you continued success. Keep on Noomin'!

    Verified purchase
    PriceStaff

    Reviewed March 19, 2023

    Since starting Noom 54 days ago I have lost 15 lbs and gained so much knowledge about food and myself. This program truly retrained my brain on how I feel about food and self care. I highly recommend this program. Keep in mind it works if you put the work in. You must follow the program, log your food and read your lessons. Make time for you. It is worth it!

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    Noom
    Response from Noom

    Thanks for this awesome feedback, Angelenia, and congratulations on all your hard work! We love hearing how Noom is helping you develop healthier habits. Keep it up because you're doing great!

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed March 19, 2023

    This is my second time, and I’m just trying to drop a little more. I got back up over my original goal weight by five pounds, so I’m working on losing 10. The accountability of paying for the program helps, but the coach was an automatic part of the package before, and I refuse to pay more. The Noom guides are pointless; there’s nothing personalized to get me thinking. Also, how are you supposed to earn Noom coins if you don’t have access to a scale? Overall, it’s helpful and I’m remembering what worked for me. But I won’t be renewing after my two months.

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    Noom
    Response from Noom

    We're glad you're enjoying the accountability that Noom provides, Erika, and we're grateful that you came back to Noom for a "tune-up." Our program has evolved a little since you were last with us and we genuinely appreciate your feedback concerning the coaching resources and Noom coins. Rest assured your feedback will be forwarded to our Product and Leadership teams for review. If you would like to provide any additional feedback or need help with anything, please reach out to us directly at reviewsupport@noom.com.

    Verified purchase

    Reviewed March 19, 2023

    I have had a great experience so far with Noom (3 months now) and reduced 10k. This is a great app for keeping your mind focused on weight loss, learning a lot of info about how your body and mind work and keeping good tracking of calories, weight and exercise. I see opportunity on the personalized Noom assistants, there is room for improvement there.

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    Noom
    Response from Noom

    We love to hear that your experience has been great and Noom is helping you be more mindful, Jorge. We appreciate your feedback about what you'd like to see improved on the coaching side of things. We want the program to be the best it can be and your feedback is invaluable. Keep up the great work building healthier habits!

    Verified purchase

    Reviewed March 19, 2023

    I don’t mind leaving feedback but the personal info you ask for is invasive and not okay. I have left fake details. Love logging food and accountability. Don’t love how long it takes to get an answer to a questions.

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    Noom
    Response from Noom

    Angela, we appreciate you taking the time to share your thoughts! Here at Noom, we are always working to make our program the best it can be. We encourage you to reach us at reviewsupport@noom.com with any additional feedback that you may have at reviewsupport@noom.com. We are always here to help!

    Verified purchase
    Customer ServiceStaffTimelinessHonesty & Transparency

    Reviewed March 18, 2023

    I never got a Noom coach. I have never been put in part of a group and I have been doing this since February so for 2 months honest. Although I like the psychology behind Noom, I am not getting any support from the group. I have repeatedly asked to be assigned a coach with no response. I lost a few pounds at first but then nothing and have had no guidance that was individualized.

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    Verified purchase
    Maintenance

    Reviewed March 18, 2023

    Sorry to say but the zero progress I am getting and the amount of time your Q and A’s and articles take away from my time do not work at all. And while I feel like a failure that I am not losing I get punished for not reading my articles. I am canceling my subscription.

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    Noom
    Response from Noom

    Virag, we are so sorry to hear about the disappointing experience you've had. Our team would like to follow up and help however we can. You will be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase

    Reviewed March 17, 2023

    I am enjoying learning how my relationship with food developed. Also, learning to enjoy food with a lifestyle that truly fits ME! Thank you Noom for taking the time to really figure out the “mindset “ behind people struggling to lose weight.

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    Noom
    Response from Noom

    Lynn, we are so happy to hear that the psychological approach the program takes has been so beneficial for you. Thank you so much for letting us be a part of this health and wellness journey with you. Keep up the great work!

    Verified purchase
    Staff

    Reviewed March 17, 2023

    I have followed this plan now for about 6 weeks and just go up and down. I am beyond frustrated and thinking I have just wasted my time and money. There is no guidance on what I am doing wrong.

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    Noom
    Response from Noom

    We completely understand how frustrating it can be when you're not seeing the progress you'd like, Gail. We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed March 17, 2023

    I have been on Noom for about a month. I feel good. Weight never comes off the way that I want it to but the program seems good. I have trouble getting past the ups and downs daily. Trying to get over those too.

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    Noom
    Response from Noom

    We love hearing that you're excited and already enjoying your program, Kerry! We hope your experience is excellent, and if you ever need us, we are always here to help! Remember, slow and steady wins the race! You got this!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 16, 2023

    I started this journey in early February. It is now mid March and I have lost a total of 3 pounds. This is a major disappointment. I expected more support. The whole reason I joined Noom was because it was a different way of losing weight and you were supposed to have a lot of support and a coach to help you along the way. I feel I’ve had no support, and it’s been very disappointing. I have been working very hard at logging my food and exercising every single day and trying to stay under my calories and yet nothing has changed. I’m going to give it through the end of March. Maybe I’ll go through April, and if nothing significant changes, the system just isn’t working for me.

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    Noom
    Response from Noom

    We completely understand how frustrating it can be when you're not seeing the progress you'd like, Susan. We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Customer ServicePriceRefunds & Payouts

    Reviewed March 16, 2023

    We were out of town when NOOM renewed our subscription (after only 8 months) and did NOT send a renewal notice. When we returned home to find they had charged us, we called and they refused to refund any amount. Even after we had discussed a prorated refund, which sounded like it was going to happen, the supervisor (Eric) said they could not refund any of the money. I asked to speak to his boss and he wouldn't connect me to anyone else, he refused and said that was all he could do. This company is a rip-off and will charge customers without prior notification, be aware and try a different weight loss method, these guys are the worst!

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    Noom
    Response from Noom

    Scott, we appreciate your honest feedback and we are sorry to hear about the disappointing experience you've had. It looks like you've been in touch with our Support Team and they were able to resolve this issue directly with you via email. Thanks again for your patience and understanding while we worked to get this resolved for you! Remember, you can always reach us at reviewsupport@noom.com if our team can help with anything!

    Customer ServiceSales & MarketingPriceOnline & App

    Reviewed March 14, 2023

    I have tried for 2 days to log food in the Food Logging portion of the app. It gives me an error saying it can not load. I have tried to search out answers through Google and through the Noom website. No answers were to be found. I have submitted an email to support, but have yet to hear from them. I am in the trial period of the program and would like to see how it works and if I like it before Noom charges my card. I also tried to reach their support phone number but constantly get a busy signal. Red flags are going up for me right now. I would really like to lose weight, and Noom sounded like a good idea, but now I'm not so sure...

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    Noom
    Response from Noom

    We understand how frustrating technical issues can be, Lenee, and we're sorry to hear that you haven't received the support you need. A member of our team will be reaching out to you ASAP to lend a hand. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed March 14, 2023

    I love my Noom! Having to weigh every day and record it along with having to log my meals and exercise has really made a difference. I’m down 7 lbs and I’m not craving sugar every day like I was before. I’m not ever going over my allowed daily calories but I’m still eating more orange foods than green or yellow. That is my new goal - to eat more of those foods. I really think learning about the psychology of why we eat and when we eat is a game changer for me.

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    Noom
    Response from Noom

    Debbi, we're so excited to hear that you're enjoying the psychology behind Noom and it's helping you build a better relationship with food. We're honored to be a part of your wellness journey and wish you much success! Keep on Noomin'!

    THOMAS increased rating by 4 stars.
    Customer ServicePriceStaffTimeliness
    After a positive interaction with Noom, THOMAS increased their star rating on March 18, 2023.

    Updated review: March 18, 2023

    Would like to update my review to 5 stars. After posting this review the company NOOM responded immediately and refunded the money... This was very much appreciated. The company and the program deserve a 5 star review. Thanks again..Tom **

    Original Review: March 14, 2023

    Was not using Noom for months and they renewed for $165.00 without contacting me through email or text... please understand they don't care. A business should let you cancel the same day they charge you. Saw the transaction in my bank account then cancelled the membership. They still charged me 165.00 for another year.. Beware.

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    Noom
    Response from Noom

    We understand your concerns and we appreciate you bringing this to our attention, Thomas. Our team would like to learn more about your experience and will be contacting you soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    PriceValue

    Reviewed March 14, 2023

    Not worth the money. I followed the plan and lost 20 pounds over 3 months. I regained the weight once I began eating a normal diet. Eating 1200 calories a day is not sustainable. Once you continue with normal life and you're not following the Noom plan, you will regain the loss weight. I have found more success eating less sugar and carbs, but not totally cutting them out.

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    Noom
    Response from Noom

    We appreciate you giving us a try, Janine, and we're sorry to hear that you're disappointed. We're glad you're finding success in other ways and wish you all the best going forward. If you ever have questions or need assistance with anything, please feel free to email us directly at reviewsupport@noom.com.

    Verified purchase
    PriceRates

    Reviewed March 13, 2023

    I am finding the program difficult to maintain without support. I have been follow the program for 5 weeks now and have not seen any results. Reached out to “coach” and receive same generic message. The only reason I continuing is because of the price I paid when I thought I’d be receiving more personalized attention.

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    Noom
    Response from Noom

    We understand your frustration with not seeing the progress you'd like, Courtney, and we'd love to help in any way we can. Our team will be contacting you soon to lend a hand. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Staff

    Reviewed March 13, 2023

    This program has excellent ideas and guidance to help live a healthier lifestyle but I’ve been at it for 2 months and barely lost 3 pounds. When I ate more to get to my minimum daily calories in the beginning, I actually was gaining weight. It’s a lot of money for mediocre results.

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    Noom
    Response from Noom

    Marina, we're happy to hear that you like Noom's approach to wellness and we totally understand how frustrating it can be when you're not seeing the process you'd like. Our team would love to help and will be in touch soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 12, 2023

    It is consistent, clear, sets strong supported goals. Very helpful! I like the reminders and the simplicity of tracking. The embedded humor helps and the down to earth attitude towards lifestyle changes encourages me. This is highly doable and I’m committed.

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    Noom
    Response from Noom

    We are so happy to hear you're enjoying the accountability that Noom provides, Bonnie, and that you're feeling encouraged. Thanks for allowing us to be a part of your wellness journey.

    Verified purchase
    Staff

    Reviewed March 12, 2023

    I am enjoying using Noom. While I don’t always find the counseling sessions useful (or applying to me), I understand how you are dealing with a broad spectrum of individuals. It’s easy to log my meals with your extensive food database. I like how, in most cases, there are multiple ways to log amounts. I like the visual graph of weight logging. (I had also been doing this on a paper graph I taped to my wall ~ to “remind” me to watch what I eat.) I liked that I could input a specific date goal and track my progress towards that goal. I like that there is a way to ask any question of a coach (it may take 24-48 hours to hear back). I like your food category groupings (not quite the same as any I have used). While willpower is the Achilles Heel for most of us, Noom is my subtle Jimmy Cricket, reminding me of my weight goal!

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    Noom
    Response from Noom

    Thank you for providing this wonderful feedback regarding your Noom experience, Bonnie. You're doing a wonderful job embracing everything that Noom has to offer and we love to hear that you're enjoying your journey. Keep up the great work!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 12, 2023

    This is my second time trying Noom. I’m realizing the first time I wasn’t ready to invest the time, nor make some changes. This time around I’m doing the steps and it’s working. Weight loss is a bit slow for me but it helps you focus on the long term goal and progress, and I am consistently losing weight. What I like the most is the brain/body information and digging into why, when, and how I eat. Definitely not shame-based, quite the opposite. Logging food really helps me, and it gets quicker over time. No foods are off limits, just a suggested calorie range for weight loss and suggestions for what to eat more and less of. There are lists and recipes to help find foods that are less calorie-dense but I mostly go to Reddit for those. I have not found the coaches to be helpful at all. I get a weekly summary, nothing new there, and answers to questions but no real check in or follow up, nothing to reflect any investment in my needs.

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    Noom
    Response from Noom

    Thanks for giving us another shot, Sue! We're grateful to be a part of your wellness journey and we're so happy to hear that you're enjoying the program and finding success. We appreciate your thoughts regarding your coaching experience and you can rest assured that I've forwarded your feedback to the appropriate teams. If you have any further concerns or questions, please email us directly at reviewsupport@noom.com.

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    Staff

    Reviewed March 12, 2023

    I find the information in lessons helpful. The routine of logging my meals/snacks helps to motivate me. I like the foodie game and find the quizzes helpful in my planning and choosing of foods. I am enjoying the process.

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    Noom
    Response from Noom

    We love to hear that you're enjoying your program and Noom is helping you stay motivated, Elizabeth. Keep on Noomin'!

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    Refunds & PayoutsStaff

    Reviewed March 12, 2023

    The psych tip are fine, but nothing I didn't necessarily know before. I've lose no weight (maybe a pound overall) in the month I've been on it. I understand things may happen slower now that I'm 40, but I feel like I just paid for a tracking service which I could get for free.

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    Noom
    Response from Noom

    We understand how frustrating it can be when you're not seeing the progress you'd like, Laura. Our team would love to help and will contact you soon! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Ease of Use

    Reviewed March 12, 2023

    I decided to give Noom a try because my clothes were getting too tight! It has been a life changing experience. The system is easy to use, gives me realistic goals, and has changed my mind on whole body fitness-including the mental part. I am on week 5 and am 50% of the way to my goal!!!! I don’t feel deprived in terms of food and I have incorporated movement into my very sedentary lifestyle. Not only does the scale reflect a change, but I can see muscles in my body that were not there and my clothes already fit better. I am very hopeful for continued success!

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    Noom
    Response from Noom

    Jennifer, we love to hear that you're enjoying Noom's approach to wellness and that you're finding success on the scale as well as non-scale victories. Keep up the great work building healthier habits!

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    Staff

    Reviewed March 12, 2023

    Finally, a support system that works for me. Noom has been an absolute pleasure. I am in menopause and was having a hard time controlling my weight. I always liked to exercise so that was never really the problem. It was that I didn’t understand nutrition. Noom makes it easy with their color coded system to teach you HOW and WHAT to eat. I am also a terrible cook. Noom has easy and delicious everyday recipes that even I can make. Also, the coaches and reminders help to motivate and keep you on track. My husband and I joined at the same time. It is also helpful to have a buddy. We are both getting great results.

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    Noom
    Response from Noom

    Thank you so much for this awesome feedback, Sharon! We love knowing that Noom is helping you build healthier habits where food is concerned and that you're finding success with the program. Keep up the great work!

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    Punctuality & Speed

    Reviewed March 12, 2023

    Lessons: I like to listen as I read the lessons. I’m an adult learner so this option is great. However I’m not sure what happened. As I get further along some of the recordings sound like robots, no reflection at all, even when reading your corny jokes! Just gives the appearance you are not into it. Lack of feedback: there is none! I’m giving you all this data and no feedback? I refuse to pay more for something that should be part of the program. My progress has been extremely slow so smeared insight would be nice.

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    Noom
    Response from Noom

    We're sorry to hear you're disappointed with Noom, Annetta, and we sincerely appreciate your feedback concerning the audio lessons and the support you're receiving. We'd like to learn more about your experience and will be reaching out to you soon. Remember, you can always contact us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Punctuality & Speed

    Reviewed March 12, 2023

    I’ve struggled all my life with weight. I appreciate the science-backed information and insight put into this program. While weight loss is slow, it’s important to know it’s a sustainable plan and works if you stick with it. I love the flexibility and the lessons!

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    Noom
    Response from Noom

    Judith, we're so happy to hear that you're enjoying the science behind Noom and you're finding success. Slow and steady wins the race - you've got this!

    Verified purchase

    Reviewed March 12, 2023

    And I’m happy with how the program is progressing and teaching me about myself and food. One major thing for me is the barcoding and the lack of information you have on food seems to me that this would be very important and developed more.

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    Noom
    Response from Noom

    We're excited to hear that you're happy with the program, Gary, and we appreciate your feedback about what you'd like to see improved. We'd like to learn more about your concerns with the barcode scanner and the lack of information that you mentioned, we'll be contacting you soon. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed March 12, 2023

    The Noom app is very easy to follow. Daily reading’s about the psychology of eating habits. Log your food intake and see the calories you have consumed. Foods are grouped into three different categories. In 5 weeks time I have lost weight and understand my habits of eating a whole lot more. But there are some technical issues with the app and automation that should be addressed.

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    Noom
    Response from Noom

    It's great to hear that Noom is helping you build a better relationship with food and you're finding success, Paula. We understand that technical issues can be frustrating. If there is anything we can help you with, please email us directly at reviewsupport@noom.com. We'll be happy to help troubleshoot.

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    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaffEase of Use

    Reviewed March 12, 2023

    I tried the Noom App for weight loss not once, but twice. Each time, I had the same result: frustratingly losing the same five pounds I lose each month, naturally, only to gain it back again. The program is easy enough to follow, comforting in its repetition, and a pretty slick interface. I also learned a lot about nutrition. Downsides: I lost no more weight than I naturally do, and there is a sneaky annual recurring charge, unless you remember to cancel in time.

    Lastly, when I called to cancel my subscription and try to obtain some sort of refund, the customer service agent was nearly incomprehensible and misspelled my name three times; she could not figure out, “**.” After she mistook the J for a g, the p for a t, and added an extra s, I was so frustrated I hung up and looked for an online solution to my problem. The plus side: easy to use interface and calculation process, the downside: It was there I learned that, though I had not logged in to the program in months and months, the two week window to be issued a partial refund had passed and I was out of luck.

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    Noom
    Response from Noom

    We completely understand how frustrating it can be when you're not seeing the progress you'd like, Aurora, and we apologize for the troubles you have experienced. We'd love to help, and our team will be in touch as soon as possible to lend a hand! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase

    Reviewed March 11, 2023

    Everything is going okay so far. Just learning the low carb diet and how to eat more green color food and keep my orange color low. Also to keep moving after sitting for a couple of hours. So far I am enjoying the program.

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    Noom
    Response from Noom

    We're so happy to hear that you're enjoying your Noom program, Mary. Keep up the great work building healthier habits!

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    Customer ServiceTechSales & MarketingOnline & AppStaffEase of UseTimeliness

    Reviewed March 10, 2023

    Noom was highly recommended by nutritionists and bariatric providers at work. I like the educational content but the app is glitchy and it’s obvious the coaches are spread thin. I don’t like the delayed response. I don’t feel I have the support when I need it. There are some things I wish the app did. Like be more user friendly when grocery shopping. I can’t find an easy way to scan items to help me know if they are green/yellow/orange.

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    Noom
    Response from Noom

    We’re glad that you’re enjoying what Noom has to offer, Stephanie, and your honest feedback here is appreciated! We want Noom to be the best app we can make, and your feedback is invaluable to that process. We'd love to help, and our team will be in touch as soon as possible! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Staff

    Reviewed March 10, 2023

    Noom has good educational content regarding healthy eating and lifestyle changes to lose weight and the comments from the coaches helped me realize that my weight loss is about making healthier choices and portion control rather than restricting myself from some of the foods I love.

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    Noom
    Response from Noom

    This is amazing to read, Ingrid! We are so glad to hear you're enjoying Noom's approach, and you are doing such a wonderful job embracing each aspect of the program! Keep up the awesome work!

    Verified purchase

    Reviewed March 10, 2023

    I’m sticking with it for a few more weeks, but if I don’t see any changes soon, then I’m done. I’ve followed the program to a T, and haven’t seen any change. My coach is absolutely useless, and only seems to exist to regurgitate information I’ve already read in the articles. So far, the experience has been extremely frustrating, and I’ve lost my data twice inside the extremely glitchy and buggy app. Support was of no use. All in all, I would never recommend this program to anybody. Absolutely awful.

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    Verified purchase

    Reviewed March 9, 2023

    Noom really works. The psychology behind it is so spot on. I’ve developed a cleaner eating habit to the point where pizza isn’t as appetizing for me anymore. Pizza was my second favorite food by the way lol. I’ve lost 12lbs in a month and that includes me having a few set backs (that pizza for example and my weakness for chocolate bars). I’m very happy that I gave it a try.

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    Noom
    Response from Noom

    Naomi, we are so happy to hear that the psychological approach the program takes has been so beneficial for you. Thank you so much for letting us be a part of this health and wellness journey with you. Keep up your awesome motivation!

    Verified purchase

    Reviewed March 8, 2023

    I started Noom about 7 weeks ago after some positive reviews from friends and family. I wasn’t aiming to lose a bunch of weight but rather to have more mindfulness around what I eat. Of course shedding a few pounds wasn’t going to make me sad. This morning I am down 11 pounds and it felt practically effortless. I have done WW on and off for a number of years with some success but always felt like I was depriving myself too much of the time. On Noom I enjoy the things I like, even splurge on treats, and never feel guilty. And even though the scale has gone up and down during these 7 weeks, I haven’t let it bother me and cumulatively here I am at the lowest weight I’ve been in probably 20 years. As the subject line states, I feel great!

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    Noom
    Response from Noom

    This is the best news, Rachel! Your motivation and commitment are inspiring, and we're so happy that you're finding success with Noom! We also love that you're having fun and gaining tools to use towards creating a healthier lifestyle! Keep up the great work

    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaffEase of UseRates

    Reviewed March 8, 2023

    The contents in Noom are very engaging and interesting, though halfway through the content begins to repeat to drive in the major points. Overall, it seems like it’s geared toward people with actual control and negative thought problems. If you don’t have a particularly negative relationship with food, you won’t feel like the target audience.

    If you want to explore your nutrition, you are also not the target audience. The food logging is not as robust as other databases - though it does have recipe building which is very appreciated. Still a lot of restaurant and prepared food is missing, and you can only select portions using a slider bar with quarter increments (which means no 1/3rd of a cup, which is really annoying). The food categories are basically meaningless as well because they vary widely for a good item depending on how the item was set up in the database - for instance a different brand of the same staple can randomly be in multiple categories (and it’s not based on calories but “density”).

    Really weird… not intuitive and difficult to adopt. I can’t eat grapes all day. I do feel punished when food that I consider very healthy comes up in the worst category. Again, Noom doesn’t care about nutrition, macros, vitamins, or fiber content - only water density. Ok, they care about salt but not enough to actually help you track it. Last note: though you are asked to enter goals in text boxes, there is no place in the app that captures your entries so that you can review them, and no aspect of the app is tailored to your responses. You are paying $150 to take three months to read a decent self-help book on attitude and food choices. If you have problems though, and know you need help/counseling to deal with overeating or low impulse control, or self-harming thoughts around weight and body image, Noom is a really good app. If you just want to lose 15 lbs and maybe cut back on how much junk you eat, it’s a waste of money.

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    Noom
    Response from Noom

    We appreciate you taking the time to share your thoughts, Kat! Here at Noom, we are always working to make our program the best it can be, and your feedback is invaluable to that process. Our Support Team would love to learn more and will be in touch! Remember- you can always reach us at reviewsupport@noom.com!

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    Punctuality & SpeedStaff

    Reviewed March 7, 2023

    Started Noom in late January and down 10 pounds and just feeling more confident the way clothes are fitting! I’m making conscious decisions and improving my range of foods. I’m very visual and seeing the weight loss zone and tracking my calories has been so helpful! Sharing with friends and got my coworker to join, too! The extra motivation definitely helps keep me accountable. Loving Noom!

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    Noom
    Response from Noom

    Wow! We're delighted to hear this awesome feedback, Shenee, and we appreciate you sharing the Noom love with your friends and coworkers. You're doing a wonderful job embracing everything Noom has to offer and we couldn't be more proud and excited for you! Congratulations on all your hard work!

    Verified purchase

    Reviewed March 6, 2023

    I have tried it all over the years. Noom was a last chance for me. I was surprised at the different approach Noom takes. The last five weeks has given me so much motivation. I’m not alone anymore, there’s no off limits foods, and I’m learning the whys of my eating habits. I’m ready for this journey! All of it learning, success, and set back.

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    Noom
    Response from Noom

    We're so happy you're finding Noom's curriculum and supportive environment helpful for your health and wellness journey, Consuela. Keep up the great work building healthier habits!

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    Punctuality & Speed

    Reviewed March 6, 2023

    I keep having issues with the grocery grab game. It won’t load so I can’t complete my reading for the day. This is extremely frustrating. Other than that it’s been great so far. I like the articles the best. Seeing where the foods land with the colors is an easy way to think about things. I also enjoy the treat days that you can schedule as you just need a day of doing what you want sometimes.

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    Noom
    Response from Noom

    We're happy to hear that you're enjoying what Noom has to offer, Rachael, and we certainly understand how frustrating technical issues can be. Our team will be reaching out soon to provide details regarding the issue you're seeing with the grocery grab game. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

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    Maintenance

    Reviewed March 6, 2023

    I like logging meals and learning about my eating habits, but the program is not working. I have not lost any weight. I just fluctuate between three lbs and have been for over a month. I’ve done everything the program says to do and have changed my whole lifestyle. I mentioned this in messages and they just said I was on track, which is incorrect. Obviously, it’s not working.

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    Noom
    Response from Noom

    Courtney, we understand how frustrating it can be when you're not seeing the progress you'd like and we'd love to help in any way we can. Our team will be contacting you soon! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed March 6, 2023

    Was on Noom 204. Account reset to 101 automatically without my knowledge. Can’t get back to where I was in the program. Grrrr! Also, can’t get ahold of anyone at Noom to help with this technical issue on the app.

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    Noom
    Response from Noom

    A program reset sounds super frustrating, Lisa, and we appreciate you bringing this to our attention. Our team will be reaching out to you soon to assist! Remember, you can always reach us directly at reviewsupport@noom.com if you need anything in the future.

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    Sales & MarketingOnline & AppRates

    Reviewed March 6, 2023

    I really like the “new Noom”. Treat days and meal plans are a nice addition and because the groups are now divided by topic, it’s a lot easier to find people with common issues or interests. There have been multiple bugs in the app so far. I heard Noom is a little understaffed at the moment but I hope we can get a more stable app soon.

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    Noom
    Response from Noom

    We're so excited to hear that you're enjoying the new Noom experience, Lois. We're always working to improve and we appreciate you sharing your thoughts here. Remember, you can email us directly at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Customer Service

    Reviewed March 6, 2023

    I’ve never tried any weight loss program in the past and had no idea what Noom was before I started my trial. Well, I wasn’t 2 days into my trial before I realized that I felt I would respond positively to this program because it’s not a Diet. It’s a way of life. Well, I’m 5 weeks in and I’ve lost 13 pounds and I’m 65% of the way to my goal weight. Thank you Noom!

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    Noom
    Response from Noom

    Thanks for giving us a shot, Brian, and congratulations on all your hard work! We love to hear that you are finding success and feel you're developing sustainable habits for a lifetime of wellness. Keep on Noomin'!

    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaffEase of Use

    Reviewed March 5, 2023

    I haven’t lost any weight with this program despite doing everything I possibly can. Messages to the support chat sometimes take 24+ hours to respond, and are not particularly helpful, offering copy and paste responses. Most of my questions are about ways to make the program more effective for me, and at one point the rep suggested I “measure progress in a way other than weight loss” - which is the whole point! Two stars because the app and interface is easy to use and the program flows well. It’s probably good for someone who is severely overweight and has no idea how to get started, but not for someone who has healthy habits already in place.

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    Noom
    Response from Noom

    Emily, we always want you to find the support you need with Noom! Our team would like to follow up and help however we can. May you please reach out to us at reviewsupport@noom.com?

    Verified purchase

    Reviewed March 5, 2023

    I love Noom… it is teaching me a better way of life, that I can still eat things I love just in moderation. I’m treating myself better and I’m loving the process when I’m feeling like I’m not succeeding a Noom affiliate reaches out and supports me. The best decision ever!!!

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    Noom
    Response from Noom

    Angie, it is wonderful to hear that Noom has been such a helpful resource for you! Please know that you can always reach our team at reviewsupport@noom.com if you need anything! Happy Noomin'!

    Verified purchase

    Reviewed March 5, 2023

    This is stuck. It has been the same all week. It says I haven’t finished habits but I have listened to it about 6 times. I also had a hard time getting started. I wanted my son to be my support person since he did this but he couldn’t.

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    Noom
    Response from Noom

    Laneigha, we never want app issues to interfere with your progress, and our support team would like to follow up and look into this for you! You'll be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Staff

    Reviewed March 5, 2023

    I have enjoyed the Noom program. The lessons are upbeat and informative and the coaches are responsive. The vacation days allow you to take time to deal with your own frustrations and relax before recommitting. Losing weight is a long term commitment and you can count on Noom to be there.

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    Noom
    Response from Noom

    Barbara, we are so happy to hear that you're learning and feeling supported with Noom! Thanks for sharing the Noom love! Remember, you can always reach us at reviewsupport@noom.com.

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    Punctuality & Speed

    Reviewed March 4, 2023

    I was very excited to enter this program. I have to say that the plateaus so far has been difficult. However, it seems during the difficult times the appropriate lessons, pop up to give me the strength and confidence to continue. I’ve had two daughters go through this program with great success, and I am determined for it to be in the family. It took me a while to get onto the colour program but now, as I am doing better, my confidence is high and my weight is decreasing. Two days I have lost 15 pounds, my joints are feeling better, and I have gone through my closet and taken half of my wardrobe out as an a longer fits. It is not the speed with which you lose weight but the consistency is sticking to the program and feeling good about each little bit of progress you make.

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    Noom
    Response from Noom

    Linds, we are so excited to have you in our Noomily! Thank you for sharing the Noom love, and keep up that determination! You've got this! Remember, you can always reach us at reviewsupport@noom.com if our team can help with anything!

    Verified purchase

    Reviewed March 4, 2023

    Noom’s lessons are great. Some of the other features are good too. But I counted and it takes 8 clicks to log every food item. Way too much of my time! Please synch with MyFitnessPal or reduce the click count to 3 or less. Some advanced features are great, but I don’t need to see them every time I’m logging an item.

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    Noom
    Response from Noom

    Helen, we love to hear that you're enjoying Noom, and our team would like to follow up and help with any food logging concerns you have. We will be reaching out to you shortly! Remember, you can always reach us at reviewsupport@noom.com.

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    Staff

    Reviewed March 4, 2023

    I have had a very difficult time logging every day. I've been sick, so that doesn't help, I like that when I a few missing days I get a gentle welcome back. The program holds me accountable even when I'm not 'actively posting', because I know I'll be coming back and I don't want to have to start all over again every time.

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    Noom
    Response from Noom

    Joan, we are so proud of your dedication! Thank you for letting us be a part of your success, and keep up the great work! Remember, you can always reach us at reviewsupport@noom.com.

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    Rates

    Reviewed March 3, 2023

    So far so good. I really love learning and I believe when I learn about something it inherently changes the way I view myself and the world around that subject. I can’t unlearn what I’ve learned. For me learning and then applying what I’ve learned to a lifestyle change takes time. But I know it works. Noom makes it interesting and fun! I am changing, it is happening. So far, so good Noom!

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    Noom
    Response from Noom

    Patricia, we love to hear that you're learning and creating some healthy habits with Noom! We are so grateful to be a part of your success. Keep up the great work! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Staff

    Reviewed March 3, 2023

    At First, it helped me lose more weight. Now, I have hit a plateau with losing weight. Noom ONLY takes into consideration your diet—particularly eating low caloric density foods. It doesn’t consider age, hormones, metabolism or time of day of eating or that muscle weighs more than fat. It’s a one sized fits all approach and not individualized very much. It adjusts calorie intake based on activity but that’s it. I guess I should not expect more from an app.

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    Noom
    Response from Noom

    Brielle, we appreciate you taking the time to share your honest feedback here! We understand that the weight loss journey can be frustrating, and we are here to help however we can! Please feel free to reach out to our support team at reviewsupport@noom.com if you need anything!

    Verified purchase

    Reviewed March 3, 2023

    I don’t feel like I get enough support. I’m also starting to think that my body wants to stay in a certain weight range at my age and losing weight is just not going to happen. Also as a type 1 diabetic, I don’t think this plan is right for me. I will be cancelling my membership.

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    Noom
    Response from Noom

    Roberta, we are so sorry to hear that you've had a disappointing experience! Our support team would like to follow up and help however we can. We will be reaching out to you shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase

    Reviewed March 3, 2023

    I like the approach of Noom using data, statistics, science and behavior to explain dieting and the complexity of losing weight. It is logical-makes sense to me. So far I find logging in to be fairly simple. However, I thought there would be more of a personal involvement with a Noom team member. I was looking for more personal assistance with my personal challenges and eating issues. I am not very techie. I wish I could print out the exercises and some of the suggested recipes. And I would like to know what my daily % breakdown is in the green, yellow and orange groups. It was sent to me once, but never again. I don’t know how to find/do that.

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    Noom
    Response from Noom

    Sue, it is great to hear that you're enjoying Noom's approach! Our team is happy to help with any questions you have along your journey, and we will be reaching out to you shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Staff

    Reviewed March 3, 2023

    I really love Noom. It’s helped me a lot. It’s helped me work on my thought distortions, get a better idea of what healthy / low caloric density foods are and encouraged me to find options that are delicious that I may not have otherwise found. I’ve lost 25 lbs so far. Halfway to my goal and am looking forward to continuing my journey with Noom. Highly recommend to anyone!

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    Noom
    Response from Noom

    Wow, Seyi! We are so proud of your progress, and we know you'll continue to crush it! Thanks for believing in Noom, and believing in yourself! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Price

    Reviewed March 2, 2023

    Overall I am extremely happy with my experience with Noom, I have learned so much!! If I could offer some constructive criticism to the program, it would be the way certain foods fall into the wrong color category. If that could be cleared up a bit, I think that’d be great. Oatmeal seems to be one that trips up the system as well as salad kits. On a more positive note, I really love the educational side of noom. I have learned so many great things! Things that I have taught others and things that I can apply through the rest of my life. Also, I have gotten to the point where I crave salads and healthy food! Never would’ve thought. Love that! Even on the days the scale isn’t moving much, I at least know my body is getting proper nutrition. If Noom were a bit cheaper I’d probably recommend it to more people, but I feel like a bit of a diva when I tell people how much it is. Other than that, no complaints!

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    Noom
    Response from Noom

    Meg, we are so excited to have you in our Noomily, and we appreciate you taking the time to share your constructive feedback with us! Our team would like to follow up and help with any food database concerns you have, and you'll be hearing from us shortly! Remember, you can always reach us at reviewsupport@noom.com.

    Verified purchase
    Staff

    Reviewed March 2, 2023

    I’m actually learning on this lifestyle journey. The whys, the whats and most importantly to finally realize that I’m totally in control of the outcome and to give myself grace. Noom makes so much sense because it helps me delve deeper into the process.

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    Noom
    Response from Noom

    We love to hear that you're finding Noom's psychological approach to wellness so helpful, Valerie. Keep up the great work! Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future. Happy Noomin'!

    Verified purchase
    Customer ServicePriceRefunds & PayoutsTransparency

    Reviewed March 2, 2023

    Noom claims to have personalized coaches who check in on you. I get a ‘Noom hot’ sending me random messages which have nothing to do with my actual questions. What exactly are we paying for? A tracking app with some articles? I can do that much cheaper on my own! Update your marketing, and articles which claim our coaches will be there for us and checkin with us, which they obviously don’t or won’t be.

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    Noom
    Response from Noom

    We appreciate you letting us know about your negative coaching experience, Mel. This is definitely not our goal, as our mission is to always help and empower our Noomers. We'll be reaching out to you soon to learn more and help in any way we can. Remember, you can always reach us at reviewsupport@noom.com if you need anything in the future.

    Verified purchase
    Staff

    Reviewed March 2, 2023

    This is my second time using Noom in 5 years. I felt well-supported the first round and am coming back to continue the journey. I love the science-based methods that even my pcp doesn’t talk about (or maybe even know about). It’s hard to get science-based nutrition information in the US, and I trust Noom to guide me.

    Thanks for your vote!
    Noom
    Response from Noom

    We're so happy you're finding Noom's curriculum and supportive environment helpful for your health and wellness journey, Jessica! We're honored that you've chosen us (again) to help you achieve your goals. Keep on Noomin'!

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    Noom
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    noom.com